I was warmly greeted by the staff at check-in, which I appreciated. However, I was disappointed that the executive lounge was not mentioned until I asked about it, and I was not provided with access or information about the lounge floor at check-in. I was not informed I didn’t get an upgrade. When asking same staff later, I was told “he already offered me check in early”(one hour earlier at 2pm) The service experience continued to fall short of expectations. At 5:20 pm, the food was delayed by around 20 minutes, and I was greeted by a staff member who came across as unfriendly, saying, “I’ll serve you.” I would, however, like to acknowledge that the duty manager was excellent in handling my feedback. After I shared my concerns on 25 October, he arranged the welcome gift that had been missing at check-in and extended my check-out until late afternoon. I genuinely appreciated his efforts and professionalism. Unfortunately, the service on departure was disappointing once again. The only concierge staff member was assisting other guests with their luggage, and despite having four suitcases to load into car, no one from the front desk offered assistance. This was particularly disappointing as a couple of staff members appeared to be available, including the staff member with whom I had raised my concerns during my stay. Overall, this was a real disappointment. I have stayed at five Accor hotels over the past two weeks, and the service at every other property has been exceptional. Unfortunately, this stay did not meet the standard I have come to expect from Accor. I appreciate the duty manager’s efforts to address my concerns, but I believe the overall experience could have been significantly better with more attentive service, clearer communication and a more proactive approach to guest assistance. I hope this feedback will be taken constructively and used to improve the guest experience moving forward.

RECEPTION STAFF VERY VERY UNFRIENDLY. NO INDIAN FOOD. NO DRINKING WATER TAP.

Great location , best part is the bar opposite Caffe Italia which serves Guiness beer on tap.

There was construction going on infront of the hotel, so it was a bit noisy during the day. Check- in was amazing. Room is a bit small.....but clean. House keeping is pompt. Breakfast Buffet was good. 7 mins to MRT and 1 min to 7 11.

Had some delays in checking in process. Room weren’t ready but had a long wait in the lounge for keys. Little too long maybe. Staffs were generally helpful but could be a little attentive to tasks at hand. Big surprise was limited of one serving of little bites in the lounge during happy hour/lounge light snacks. The little bites were tiny and limited to one serving, may as well don’t have any lounge happy hours snacks/refreshments. Not sure where is this practise copied from or why, I’m very sure it needs a review, just in bad taste. I’m sure other guests would have commented. Earlier during the start of the hotel operation in August, didn’t see this.

Good location, compact rooms and a lovely pool area. All the staff are focussed on delivering good service and are very friendly.

I like the parking next to hotel

Good service staff Barry but terrible executive lounge. The evening cocktail should be a semi buffet. One serving of food is sub-standard. One of the worse lounges i have been to.

It was good.

Very clean and nice ambience

Disappointing Experience – Not What I Expected from a 4-Star Hotel We booked a one-night stay at Novotel Singapore on Robertson Quay, expecting a comfortable and pleasant experience, as it is a 4-star hotel with reasonably good reviews. Unfortunately, our experience fell far below expectations. 1. Unprofessional Check-in Experience We arrived at around 3:15 PM for check-in and were attended to by a front desk staff member named Mr. Anand. Unfortunately, I had forgotten to bring my passport and politely asked whether I could provide my Singapore NRIC, work pass, or Singpass for verification instead. He insisted that a passport was required according to hotel procedures and even commented that, as an Accor staff member myself, I should know the procedure well. I found this remark unnecessary and unprofessional. In the end, my Singapore NRIC/work pass was accepted, and he then told me that I should have shown it to him earlier. If these documents were acceptable, why was I initially told that only a passport would be accepted? The situation could have been handled much more professionally. 2. Room Not Ready Despite Arriving After Check-in Time We were then informed that our room was not ready due to high occupancy. Mr. Anand repeatedly told us that it would take another 15–20 minutes, which was disappointing and frustrating, especially since we had arrived after the stated check-in time. As we were about to leave our luggage with the concierge and head out, we were suddenly informed that our room was ready. This left us wondering why we had to wait and why the situation was not communicated more clearly from the beginning. 3. Lack of Basic Room Amenities During our stay, no bottled drinking water was provided in the room. I requested water but did not receive any in the end. The only option available was a kettle, leaving us to assume that we were expected to boil tap water for drinking. This was disappointing and inconvenient. Additionally, there was no power socket conveniently available in the bathroom for using a hairdryer, making it inconvenient to dry our hair after showering. 4. Poor Soundproofing The room had poor sound insulation, as outside noise could be heard very clearly at night. This affected the comfort of our stay and made it difficult to fully relax and enjoy our short getaway. 5. Lack of Clear Communication Regarding Check-out Time Lastly, we were very disappointed to discover during check-out that the check-out time was 11:00 AM. This had not been communicated to us during check-in. Clear communication about check-out timings should be part of the basic check-in process, so guests can plan their stay accordingly without any unpleasant surprises. Overall, this was a very disappointing experience. From the check-in interaction and room readiness to the lack of basic amenities, poor soundproofing, and unclear communication, the stay did not meet the standard we expected from a 4-star hotel under the Novotel and Accor brands. We chose this hotel based on its rating and reviews, hoping to enjoy a relaxing one-night getaway. Instead, the experience left us frustrated and dissatisfied. I sincerely hope the hotel management takes this feedback seriously and improves its staff communication, service standards, and guest experience. The only positive aspect of this hotel is its convenient location, with easy access to the city area. However, to be honest, based on my experience, I would say that other hotels offer a much better overall experience in terms of service, comfort, and value for money. Unfortunately, the convenient location alone is not enough to make up for the disappointing experience we had during our stay.

I am a Platinum Member and stayed at your property for 2 nights in Oct 2026. I checked in late as would be expected for someone travelling time zones. I was given a room facing a huge construction site. A minimal amount of construction was happening then. i called the front office to tell them that there was construction still happening. I was assured that the construction will cease shortly and that nothing was expected over the weekend - i checked in on Friday. I was offered another room on the other side of the building with a shower while i wanted a bathtub. Since there was assurance that there will be no construction, i hit the bed fairly late and only to be woken up 3.5 hours by heavy pounding and construction. To pay a full price for the room, to be given a room facing a construction site and further to be given incorrect information was all beyond me. I called and asked to speak to the duty manager, Mr Trizone. He apologised and shfted me in the late afternoon to a room that was clearly quiet and facing the quay. I noted that there was nothing on the website that spoke of the construction noise which was unbelievably loud the whole of saturday including breakfast. I felt that the management chose to prioritise revenue over the goodwill and rest of its paying guests. I was further aggravated as my membership was not valued and i did make it clear to the duty manager. Having said all of these, the front desk staff, the restaurant staff and cleaning staff were excellent and friendly.

We stayed just one night as we broke a long haul trip.

Overall, I was satisfied with my stay. However, I was concerned about housekeeping hygiene. On the first day, a housekeeper came in for a quick room refresh. After flushing the toilet, she appeared to handle and replace the fresh towels without washing her hands first. While I cannot be certain, this was rather unsettling, particularly as basic hygiene should be a priority in hospitality. Otherwise, the stay was pleasant. I hope management will reinforce proper hygiene protocols with the housekeeping team.

Had a lovely stay ,would highly recommend Thank you Nazm .

Nice getaway in a cool neighbourhood. Hotel has nice rooms.

The staff were very welcoming and helpful throughout our visit. The restaurant food was excellent.

All the staff are incredibly friendly and professional.

Check in was pleasant, staff were friendly however when we got to the room it did not live up to expectations. The shower door did not open properly as the tiling on the floor was un even, the water cooler was dirty and mouldy in the water tank part and the aircon even when set to the hottest temperature was freezing cold like we have not felt before. This does live up to expectations considering it was “re opened” less than 2 months before our stay.