Dear Alyssa, Thank you for choosing ibis budget Singapore Clarke Quay as preferred accommodation for your father. We are delighted to know that he had been well taken care during his stay with us. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon! Regards, Cynthia Senior Customer Relations Executive

Dear Caroline N., Thank you for choosing ibis budget Singapore Clarke Quay! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Our doors are always open and we look forward to welcoming you back! Regards, Cynthia Senior Customer Relations Executive

Dear Raine, We are delighted to learn of your positive comments concerning your hotel stay. We are heartened to hear that your stay was an impeccable one, from the location of the hotel to services of the staff. We hope to have the opportunity to host you in the near future. Regards, Cynthia Senior Customer Relations Executive

Dear LK L., Thank you for sharing your positive stay experience at ibis budget Singapore Clarke Quay with the rest of our travellers. It is heartening to hear that your stay had been a wonderful one and our location and service had met to your expectations. We look forward to welcoming you back for another splendid stay! Regards, Cynthia Senior Customer Relations Executive

Dear Mario gapud j., Thank you for choosing ibis budget Singapore Clarke Quay as your preferred accommodation choice here in Singapore. It is a delight the hotel is able to fulfill all expectations of your stay. The Hotel Team is thankful for your excellent stay rating and hopes to welcome you through our doors again. Regards, Cynthia Senior Customer Relations Executive

Dear Edward, Thank you for choosing ibis budget Singapore Clarke Quay to celebrate your daughter's birthday stay with us! All hotel guests enjoy complimentary parking at the hotel premise, which is subject to the hotel's availability. In the event there are no lots available, they are welcome to park their vehicles at a paid carpark facility in the hotel vicinity. Yes, the hotel is conveniently situated in the city area, which is within walking distance to the nearby Chinatown District. It is also near to Clarke Quay and Boat Quay, both which offers plentiful restaurants and night entertainment outlets. I appreciate your patronage and I hope to see your return soon! Regards, Jack Chee Senior Customer Relations Manager

Dear Jane Marie, Thank you for taking time to share your constructive feedback with the Hotel Team. The room you had been accommodated faces the outdoor pool and blackout curtains are installed to allow the guest to draw them when requiring privacy. The Duty Manager had checked that they are functioning well and can be fully drawn across the window. We are sorry to hear that you had to discard your items after storing them in our mini fridges. The fridges had been checked and found to be in a working condition. There is a possibility that the temperature knob inside the fridges were set incorrectly, which regretfully had resulted in the spoilage of your items. The air vent in the bathroom was found in working condition and not making any loud noise. The noise generated by the ventilator is the same as the rest in our other guest rooms. Upon your feedback, our Front Desk Staff had offered a room change which you rejected. It was hence suggested that the bathroom door be closed in order to allow for a quieter environment. There is currently a guest staying in this same room, who did not feedback of this concern. Your comments regarding the room air-conditioning had also been shared with the Maintenance Team. They will be reviewing their processes to ensure that its standards and services reflect to our guest’s expectations. On the other hand, we are pleased to hear that you had been impressed with the services of the Hotel Staff and the cleanliness of the room. Currently, all ibis budget Singapore hotels do not participate in the ALL loyalty programme. Hence, we are sorry to inform that the hotel is unable to accord any points for your stay with us. Once again, we thank you for sharing your valuable feedback which gives us the opportunity to further improve our room amenities and hotel standards. We hope to welcome you back to a better experience should you stay with us again in future. Regards, Jack Chee Senior Customer Relations Manager