Dear G. A. W., Thank you for sharing your very good stay experience and highlighting our convenient location. We understand that having a window is an important preference for some guests. As a budget hotel, we offer windowless rooms at more affordable rates, while guests who prefer a room with a window have the option to top up for an upgraded room category, subject to availability. Information and photographs of rooms are published accurately online and guests are invited to choose their preferred room types before booking. We appreciate your stay with us and hope to welcome you back again. Warm regards, Janet Guest Experience Executive

Dear Rene D. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our central location and found our facilities well maintained. It is wonderful to know that our team members, Cheryl and Cu Hao, contributed positively to your experience by ensuring your comfort and relaxation. Your recommendation is highly appreciated, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear Puteri N. B. J., Thank you for choosing ibis budget Singapore Clarke Quay as your preferred accommodation. We apologize for the noise disturbance you experienced during your stay as we understand how important a peaceful and comfortable stay is. Please approach our Front Desk colleagues if you experience any noise concerns during your stay, and our team will be happy to look into the issue immediately and assist in ensuring a quieter environment. Your feedback is appreciated as it helps us improve our guests’ experience. We look forward to welcoming you back for a better stay experience. Warm regards, Janet Guest Experience Executive

Dear N. H. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that our location and the service provided by our Front Office team have consistently met your expectations during your frequent visits. It is heartening to know that the creative welcome towel arrangement brought a smile to your face. Our team takes great pride in offering personalized touches to enhance our guests' experiences, and your kind words will certainly motivate them further. We appreciate your recommendation to recognize our staff, and please rest assured that we value their dedication and hard work. Your loyalty means a great deal to us, and we look forward to welcoming you back for many more pleasant stays in the future. Warm regards, Janet Guest Experience Executive

Dear Wildan H. P., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and appreciated the comfort and hygiene of your room. It is wonderful to know that our staff was able to assist you with merging your bookings and providing you with an iron, ensuring a pleasant experience throughout your stay. We hope to welcome you back during your next visit to Singapore. Warm regards, Janet Guest Experience Executive

Dear Michelle R., Thank you for taking the time to share your experience at ibis budget Singapore Clarke Quay. We are thrilled to hear that you found our staff to be amazing and that Cheryl and Cunltao made a positive impact on your stay. Your kind words will certainly be shared with the team. We appreciate your feedback regarding the comfort of the bed and pillows, as well as the issues with the fridge and the breakfast offerings. While we strive to provide a variety of options, suggestions such as muesli, yoghurt, and more fruit will be considered as we review our breakfast menu. We also take food quality very seriously and your comments about the butter will be addressed. It is gratifying to know you enjoyed the air conditioning and coffee. We hope to have the opportunity to welcome you back in the future to provide an even better experience. Warm regards, Janet Guest Experience Executive

Dear Alison K., Thank you for sharing your feedback regarding your recent stay at ibis budget Singapore Clarke Quay. It is disappointing to learn that your experience during your second visit did not meet your expectations, particularly concerning the size of the family room and bathroom, as well as the provision of amenities. We strive to provide a consistent experience for all our guests, and the differences you encountered with the hot water system and the milk options are noted. We apologize for any inconvenience caused by not being informed about the hot water button, which is an essential aspect of our facilities. Additionally, we appreciate your suggestion regarding the milk options and will take it under consideration for future improvements. We are pleased to read that you found our staff to be polite and helpful, and we thank you for acknowledging their efforts. Your feedback is invaluable as we continuously seek to enhance our services. Warm regards, Janet Guest Experience Executive

Dear Farisca U., Thank you for sharing your feedback. We are pleased to know that you found our location superb. We apologize for the incident and understand that it affected your overall experience. Our hotel maintains a regular and stringent housekeeping routine, with rooms inspected before being assigned to guests. We will be stepping up our inspections to further strengthen our standards and mitigate the likelihood of such experiences. We also appreciate you bringing this to our attention, as your feedback helps us identify areas for improvement. Warm regards, Janet Guest Experience Executive

Dear C. K. P., Thank you for compliments for our convenient location. Our hotel is indeed a short 5 and 8 minutes walk to Clarke Quay and Chinatown MRT stations respectively, which allows for easy access to key attractions in Singapore. We are pleased to hear that you found the nearby amenities beneficial during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear J. C., Thank you for your kind words regarding your recent stay at ibis budget Singapore Clarke Quay. We are delighted to hear that you found our staff courteous and accommodating, and that you enjoyed our daily breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable experience. Warm regards, Janet Guest Experience Executive

Dear Ana P. M. R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, the comfort of your room, and the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back. Warm regards, Janet Guest Experience Executive

Dear K. L., Thank you for your wonderful feedback! We are thrilled to hear you enjoyed our great location and found the hotel clean. As a budget hotel, some of our rooms are intentionally designed without windows to help keep rates as affordable as possible for budget-conscious travelers. For future stays, rooms with windows are available with a small top-up if you prefer natural light. We appreciate you staying with us and hope to welcome you back again soon! Warm regards, Janet Guest Experience Executive

Dear Vivian J. S., Thank you for your feedback and for highlighting our friendly staff and convenient location. As a budget hotel in central Singapore, our rooms and bathrooms are compact, with space used efficiently. We understand your concerns about the bathroom setup and appreciate you sharing your experience. We’ll take your feedback into consideration as we continue to improve. Warm regards, Janet Guest Experience Executive

Dear Melissa S., Thank you for your feedback and for highlighting our nice pool and friendly staff. As a budget hotel in central Singapore, our rooms and bathrooms are compact and designed to make efficient use of the available space. We appreciate your feedback which will be shared with our maintenance team for rectification. Warm regards, Janet Guest Experience Executive

Dear Saba Q., Thank you for your feedback! We are glad you enjoyed our convenient location and found the breakfast satisfactory. As a budget hotel in central Singapore, our rooms and bathrooms are compact, with space designed for efficient use. We appreciate your understanding and hope to welcome you again. Warm regards, Janet Guest Experience Executive

Dear J. M., Thank you for your exceptional feedback regarding our hotel's location. We are pleased to hear that you found our proximity to the MRT station convenient for your travels. Warm regards, Janet Guest Experience Executive

Dear John W. S., We are delighted that you had an exceptional stay experience, and especially appreciate our helpful staff. It is gratifying to know that their efforts to provide excellent service made a positive impact on your stay. We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear Tate P., Thank you for your feedback. We appreciate your recognition of our location, staff, and breakfast offerings. We understand that the room size may not have met your expectations, and we strive to provide clear information in our advertising to set accurate expectations for our guests. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Zhiguo L., Thank you for your kind words regarding your check-in experience. We are delighted to hear that you had a positive stay with us. Your feedback is greatly appreciated, and we hope to welcome you back soon. Warm regards, Janet Guest Experience Executive