ibis budget Singapore Clarke Quay 2 stars

Dear Jane Marie, Thank you for taking time to share your constructive feedback with the Hotel Team. The room you had been accommodated faces the outdoor pool and blackout curtains are installed to allow the guest to draw them when requiring privacy. The Duty Manager had checked that they are functioning well and can be fully drawn across the window. We are sorry to hear that you had to discard your items after storing them in our mini fridges. The fridges had been checked and found to be in a working condition. There is a possibility that the temperature knob inside the fridges were set incorrectly, which regretfully had resulted in the spoilage of your items. The air vent in the bathroom was found in working condition and not making any loud noise. The noise generated by the ventilator is the same as the rest in our other guest rooms. Upon your feedback, our Front Desk Staff had offered a room change which you rejected. It was hence suggested that the bathroom door be closed in order to allow for a quieter environment. There is currently a guest staying in this same room, who did not feedback of this concern. Your comments regarding the room air-conditioning had also been shared with the Maintenance Team. They will be reviewing their processes to ensure that its standards and services reflect to our guest’s expectations. On the other hand, we are pleased to hear that you had been impressed with the services of the Hotel Staff and the cleanliness of the room. Currently, all ibis budget Singapore hotels do not participate in the ALL loyalty programme. Hence, we are sorry to inform that the hotel is unable to accord any points for your stay with us. Once again, we thank you for sharing your valuable feedback which gives us the opportunity to further improve our room amenities and hotel standards. We hope to welcome you back to a better experience should you stay with us again in future. Regards, Jack Chee Senior Customer Relations Manager