Sofitel Singapore City Centre Hotel 5 stars

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

I chose a popular weekend to do a staycation and the staff were overwhelmed. And it showed. The lines to check in were longer than usual. There was some miscommunication in the lead up to the staycation. Also, my impression was that the hotline staff were less helpful- was told to book my swimming pool slot online but when I informed the staff that I couldn't. Was then told that the maximum number of guests that I could book was 4 BUT yet the website provides a drop down menu of up to 5 guests. Unlike my previous staycation where the hotline staff graciously asked me for my particulars to make the requisite booking for me, this time round, the hotline staff told me that I had to book online. It was only when I insisted that the hotline staff assisted with the booking.

I have loved staying at Sofitel all these while and the service never disappoints. Concierge is swift in assisting upon check-in, the staffs are always friendly, and are prompt in picking up calls and meeting to our requests. Really enjoyed my stay as always.

Staff was very considerate during the check-in process. Seeing that I was pregnant they immediately sat me down at a separate counter and assisted me with my check-in. The online service for house keeping request makes it so convenient and my request was being fulfilled very quickly.

The fridge was not cold. We placed our drinks and cakes in the fridge upon checking in and to find it not chilled when we came back from our early dinner at 8pm. Informed front desk and they sent a technician in. The technician said it is totally normal for it to be not cold and there is no point changing. We have to wait for the next day to eat our cake. Which wont be as good. There is no vanity kit in the toilet. It is really inconvenient for my wife.

the hotel is neat and clean but the service is cold.. i was there for my birthday and there was not even a note or slice of cake to wish me happy birthday :(

- Hotel room was great, clean, and comfortable. - Concierge and room service were responsive and quick. - 1.5 hours for staying at the swimming pool is more than any other hotels are providing. - Bad point: The restaurant servers were less observant of individual needs and less proactive. They also lack concentration and did not fulfill complete requests from us. Their eyes were often not on the customers (not only us) as we raised and waved our hands several times before one server noticed us.

Good and well rested stay. Would have been better if they have complimentary parking.

Overall a very pleasant experience. The staffs were very helpful and prompt in our requests. The room facilities were great, we really enjoyed the bathtub.

The room is clean and well maintained. The swimming pool is beautiful.. especially with a kind of a "sofa sleeper" on the pool. My kids love it so much.

It was my first 3D2N experience and my first stay with Sofitel. The location is perfect and good short walk to the duxton area - usual days parking would be a disaster. The stay was made inconvenient as it's the first time where there's no free parking provided hence that's one thing to set the property apart from the rest... Service can be better improved as there were times where the operator did not answer the phone - a huge difference from other 5-star hotel brands. There was also a negative experience with the housekeeping staff - the teacups in the room were not cleaned at all - stains and rough texture can be felt from the previous guests. When the housekeeping staff arrived, she questioned if I had used the cup and was firm that "they were cleaned, just not cleaned thoroughly". That was very unacceptable - the worst service standard received in a hotel. If it was not cleaned thoroughly, the job is not done, and a dirty used cup was provided! When sharing that I am offended by her doubts and statements, the response was "I am sorry you felt this way". That is not an apology. The various service encounters definitely tarnished my impression of the brand.

Overall good stay. If hotel can look into giving complimentary parking or parking discount for in-house guests. And the hdmi cable provided by hotel is not working, hence cannot connect laptop to tv and tv channels were not fantastic.

We arrived early and managed to clear all the administrative requirements and went off for a walk since the room was not ready. However, past 3pm, we did not receive any call to inform us of our room availability and we returned back to the hotel. There were queues everywhere and we had to wait for over 30min to get our room cards for check-in. By this time, it was nearly 4pm. Would suggest the hotel to have a dedicated lane for guests who have completed administrative requirements earlier.

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.