Sofitel Singapore City Centre Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 7,041 reviews

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Sofitel Singapore City Centre
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+ 31 Services

Hotel extras

  • In the Heart of Central Business District with Direct Access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 singapore
singapore

Fax: (+65)64285001

Check-in from 15h00

Check out up to 12h00

  • MRT:  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS:1.276794, 103.844815

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RACINES

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The luxurious floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

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ALL Rating 4.7/5

7,041 reviews

TripAdvisor Rating 4.5/5

756 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 3.5/5

Syed A. K. B. S. A. Solo - 03/12/2021 Confirmed reviews ALL

Quiet

Canceled Yet Reminded To Review Stay

Customer review rating 0.5/5

Alexa Families - 01/12/2021 Confirmed reviews ALL

The first time I received the email asking for a review I could understand it as erroneously sent. But to receive a reminder to review, it shows your hotel record is not properly maintained. I had canceled my booking in mid October 2021. Today it’s 1 Dec 2021. Atrocious.

Good stay

Customer review rating 5.0/5

Thaung S. W. Solo - 15/11/2021 Confirmed reviews ALL

cleanness and location.

good SHN quarantine

Customer review rating 4.5/5

Sk Solo - 10/11/2021 Confirmed reviews ALL

the room is comfortable

Great service from the stuff, perfect view so not to feel claustrophobic, very specious and well located. Also the food was good

Customer review rating 5.0/5

Xenia B. Solo - 05/11/2021 Confirmed reviews ALL

Great service from the stuff, they were very helpful and nice. The view was perfect. I never felt claustrophobic while doingmy quarantine there, the room is very specious and is well located. Also the food was good. Thank you all!!!

Comfortable stay

Customer review rating 5.0/5

Audrey Solo - 05/11/2021 Confirmed reviews ALL

The hotel environment was nice and clean and as a SHN facility everything was well-organised and a smooth process from the check-in to check out.

Excellent stay!

Customer review rating 5.0/5

Yap J. Y. Solo - 05/11/2021 Confirmed reviews ALL

Although this stay is an quarantine stay, Sofitel really taken care of us. What needed to be improve is the food.

Good SHN stay

Customer review rating 4.0/5

Anonymous Solo - 04/11/2021 Confirmed reviews ALL

Spacious room, friendly staffs.

Good stay

Customer review rating 4.5/5

Na Y. K. Families - 03/11/2021 Confirmed reviews ALL

It was a comfortable experience due to the service that was given and the warm and welcoming atmosphere. Even though I had many queries regarding the stay, the operator and other staff answered my questions in a clear manner.

Well located and good stay

Customer review rating 4.5/5

Sherlyn T. Solo - 31/10/2021 Confirmed reviews ALL

I had great experience in my 10 nights stay in Sofitel. Their services are great and their staffs are helpful.

Good stay

Customer review rating 5.0/5

Mr S. Solo - 25/10/2021 Confirmed reviews ALL

Everything is working perfectly!

Marred by the check-in experience

Customer review rating 1.0/5

Sy Friends - 22/10/2021 Confirmed reviews ALL

As a Gold Accor member, my previous check-in experience has been pleasant and fuss-free as I am familiar with the process and my entitlements. However, as a friend had used a 3rd-party vendor this time to do the booking, I was aware that I could not make use of my benefits, and hence had more questions (than usual) to the very strange inclusions in this Klook package (such as 1 breakfast per day, but was later told that I can have 2 breakfasts on the same day). Jacqueline who attended to me was impatient, stone cold and couldn't wait to get rid of me. I had to repeat my questions a few times because I couldn't hear and understand her, to which she retorted "I think we are talking about different things" - blatantly obvious because she was rattling off whatever she wanted to say rather than listening to my questions and answering them. The whole experience left a very bad taste in my mouth and marred the entire 2night stay, in a property I would otherwise rank as one of my favorites in Singapore. While the rest of the stay continue to be a pleasant one, this check-in process will make me reconsider my next staycation (once the hotel opens up again) just so that I won't run the risk of being "served" by this lady again.

Bonjour SY, Thank you for sharing your experience at Sofitel Singapore City Centre! Please accept our sincerest apologies that we did not deliver on your expectations especially from our valued loyalty member and I am very disappointed to read of the shortfalls you experienced regarding the welcome experience and the encounter with our ambassadors. Thank you for letting us know where improvement is needed. It is comments like yours that help us continually improve and strive for excellence. We look forward to welcoming you back in the near future. Best Regards Sofitel Singapore City Centre

Agonizing Check-In / Unpleasant Stay Despite Being Silver Member

TripAdvisor rating 1.0/5

zepthebro 22/09/2021 TripAdvisor review

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

Fantastic service as always!

TripAdvisor rating 5.0/5

puffzpooh 13/09/2021 TripAdvisor review

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

One of the best staycation

TripAdvisor rating 5.0/5

ongyensheng 12/09/2021 TripAdvisor review

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.

Bonjour ongyensheng, Thank you very much for taking the time to share your kind feedback and generous praise that your stay here was one of the best you experienced! It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our amiable service and convenient location. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

Good Hotel For Staycation

TripAdvisor rating 5.0/5

cwc1073 11/09/2021 TripAdvisor review

Nice stay at Sofitel Singapore City Centre, front desk manager & staff arrangement was perfect. Hotel location is good just short walk to MRT station and food centre for BF/Lunch/Dinner. Looking forward for my next staycation.

Bonjour cwc1073, Thank you very much for taking the time to share your kind feedback. We are delighted to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for appreciating our attentive service, convenient location and diverse culinary options in the vicinity. From all of us we cannot wait to welcome you back in the very near future. A bientot Jacqueline Poey General Manager

A most enjoyable Sofitel staycation

TripAdvisor rating 5.0/5

Meander34471119942 07/09/2021 TripAdvisor review

Having stayed here at Sofitel City Centre before, it was a natural choice for me to choose it for our next staycation. The room was spotlessly clean and furnished with almost every comfort one could ask for. I asked for a firmer pillow (my preference) which Housekeeping gladly provided to my delight. Breakfast was excellent with a good choice of options and the food quality & presentation was faultless. I enjoyed the Afternoon tea as well with the selection of sweet delights. The ambience and the setting was comfortable and casual at the same time. I will definitely choose and recommend Sofitel as a first choice for a staycation. Keep up the good work!

Bonjour Meander34471119942, It is with great pleasure to hear that you’ve had a wonderful repeat staycation and thank you very much for taking the time to share your kind feedback and generous commendation. I am glad to know that you appreciated our beautifully appointed room, your dining experiences and attentive service by our ambassadors. I’ve conveyed your kind words to the team and they are happy to learn that you have thoroughly enjoyed your stay with us. From all of us, we look forward to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

Staycation in Singapore

TripAdvisor rating 4.0/5

Charles P 05/09/2021 TripAdvisor review

Nice stay but lack of exclusiveness especially for elite hotel members. There used to be a club lounge (level 6) but it’s currently temporary close. The check in, at the club room is no longer possible, not mentioning about doing some work within the club while enjoying some snacks or drinks. Another point where there’s room for improvement. Since the hotel has opened up a few years back, there’s no complimentary or even discounted parking while staying in the hotel is a turn off, especially for those driving. Would strongly suggest the senior management to look into the topics mentioned.

Bonjour Charles P, Thank you for sharing your valuable feedback with us. We regret to hear of your disappointment with regards to parking and the temporary closure of our club lounge, where club benefits are available at Coffea for the time being. Please be rest assured that we take pride in delivering the finest guest experience and the topics mentioned have been internalized for corrective action wherever necessary. Thank you once again for taking time to share your feedback and I hope you will give us a chance to recover your impression of the hotel. À bientôt, Jacqueline Poey General Manager

Kudos to Front Desk Mgr Indra

TripAdvisor rating 5.0/5

Benedict_SG 02/09/2021 TripAdvisor review

Another excellent stay at Sofitel City Centre. Good recognition of Accor Gold status. As usual, Front Desk Manager Indra made sure that the arrangements are perfect, which is most appreciated. Would return.

Bonjour Benedict_SG, It is with great pleasure to hear that you’ve had a wonderful experience and thank you very much for taking the time to share your wonderful feedback and interest in returning. They are sincerely appreciated. Providing Magnifique experiences and anticipative services to valued guests such as yourself is a commitment of ours. I have personally conveyed your kind words to Indra and he is delighted to learn that you have thoroughly enjoyed your experience here at Sofitel Singapore City Centre. Thank you for choosing us as your place to stay in Singapore and from all of us we are excited to welcome you back soon. A bientot Jacqueline Poey General Manager

Fabulous day in Sofitel!

TripAdvisor rating 5.0/5

MelodyDiong 05/08/2021 TripAdvisor review

A very recommended hotel! Excellent and fast services from both front desk, in room dining as well as housekeeping services. Room and equipment conditions are all well maintained. It is very comfortable to stay in the Suite room for 2 days. I Surprisingly to see how big the room is! For your information, the carpark fee is not covered by the hotel. Therefore I would say taking mrt is the best option for thetravellers. Last but not least, swimming pool is one best place in this hotel. Beautiful view that you can catch during the morning and night. Do try out to see here when you stay in this hotel.

Bonjour Companion39877455388, Thank you very much for leaving us this glowing recommendation on Tripadvisor. We are heartened to read that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcome you back in the very near future. A bientot Jacqueline Poey General Manager

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