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Sofitel Singapore City Centre Hotel 5 stars

Customer review rating 4.7/5 6,821 reviews

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Sofitel Singapore City Centre
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+ 31 Services

Hotel extras

  • In the Heart of Central Business District with Direct Access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 singapore
singapore

Tel: +6564285000

Fax: (+65)64285001

Check-in from 15h00

Check out up to 12h00

  • MRT :  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS :1.276794, 103.844815

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The luxurious floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Our restaurants and bars

RACINES

Type of cuisine: French

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

1864

Come to 1864 for refreshments, light meals and evening cocktails in Singapore. Highlights include Sofitel's signature barrel-aged cocktails and an elegant afternoon tea experience.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,821 reviews

TripAdvisor Rating 4.5/5

750 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic service as always!

TripAdvisor rating 5.0/5

puffzpooh 13/09/2021 TripAdvisor review

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

One of the best staycation

TripAdvisor rating 5.0/5

ongyensheng 12/09/2021 TripAdvisor review

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.

Bonjour ongyensheng, Thank you very much for taking the time to share your kind feedback and generous praise that your stay here was one of the best you experienced! It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our amiable service and convenient location. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

Disappointing to be honest

Customer review rating 3.0/5

Sam G. Solo - 11/09/2021 Confirmed reviews ALL

So I booked the club room specifically for the club privileges but when I booked - the hotel website didn’t mention the club lounge itself was being ‘repurposed’. Nor did I receive any notifications after my booking was made about the club lounge status. I only found out during check in. While club privileges were shifted to the lobby cafe - it was really quite pathetic as the all the day refreshments were a small bowl of nuts and a small bowl of mixed commercial mini chocolate like kitkat/toberone etc. How is this the standard of a 5star hotel? There’s really nothing to say about booking a club room only to find you can’t enjoy the club lounge. And the fact that there wasn’t even that courtesy notification in advance? I don’t think I would ever stay with the Sofitel again to be honest.

Bonjour Sam G., Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey. We always strive to provide an exceptional experience and it seems that we've missed the mark this time. We had shared this with the respective department. Trust that all you've highlighted will be looked into, so better service will be sorted out. Thank you once again for the feedback and we hope to be able to host you soon. A bientot! Sofitel Singapore City Centre

Satisfactory Stay

Customer review rating 4.0/5

Paul L. Families - 11/09/2021 Confirmed reviews ALL

Been staying at Sofitel Singapore City Centre very often in the past few years. Overall experience still ok.

Super relaxed stay

Customer review rating 4.5/5

Cynthia O. Couples - 11/09/2021 Confirmed reviews ALL

Rm rqt for high floor and good view was accorded when I related we postponed visit twice since June due to restrictions and looked forward to the stay. We even got a courtesy call from your anonymous angel enquiring if the room is to our satisfaction. Thank you for giving us a beautiful room. Check in was a breeze and even as my partner came half hour later, staff was able to recognise me and my room no. Rm Package was a super deal and high coffee at de Lounge was heavenly. While I wish for another velvety cup of latte, we were so stuffed with all de goodness from the food box that we went onto a food coma on the swing at the Park outside the Hotel! De durian puff, scones and macaroons were yummy. We were fed well for breakfast too. And your team deserves to be commended. Svc and culinary staff were so busy and orders were churned out non stop! We used the pool twice and de lady there was always polite and helpful, esp when we need to shower after c/o. Though there was one no show at the gym and wished slot could be freed up to me so I could work out with my partner but not a problem. Haha I just looked at him from outside for 20mins. Room is fabulous with all the luxury touches. OMG the bed was so so so comfortable and the pillows too. We slept like babies. We always used the Bose sound system while in room too. Very good. Loved the exquisite Chinaware for coffee/tea drinking. Wished the mini fridge was colder. Water placed on table turned out to be colder than one in de fridge. Bathroom and amenities were so enjoyed. I know servicing of rooms is done on alternate days and could ask for service if needed. Thought it may be nice to check in with guest if RA sees the make up service light on. We turned it on twice (before breakfast and after pool) but both times we returned to the room undone. Actually we just wanted de bath mat to be changed and maybe a hand towel. IKR I could have called. Haha. Overall it was a very good stay and certainly felt refreshed. Thank you for the excellent stay. All staff were polite and friendly in the Hotel and we were always being greeted by concierge when we enter or exit.

Nice hotel located in the city with great food around

Customer review rating 3.5/5

Anonymous Couples - 11/09/2021 Confirmed reviews ALL

The hotel is posh and nicely decorated, the rooms were spacious and clean with nice view. That’s all about the good things there is. We were given a wrong room and multiple calls to the service desk unanswered, eventually we resorted to the hotline and got through in secs. We sat and did nothing as we did not wish to mess up the room, my baby was hungry but we waited. They finally got back after 30mins and we were ushered to the new room. The facilities like lamp and bathtub host were spoilt. The kettle had a funny smell like the pungent from left over instant noodles. 3 out of 10 staff we met greeted us (felt like i was staying in a hostel), and the terrible restaurant we had our breakfast in the hotel. I would only recommend this hotel based on it’s location and design.

Good stay

Customer review rating 4.0/5

Daniel N. T. Families - 11/09/2021 Confirmed reviews ALL

Friendly staff, efficient checking in and out process. Great facilities, a wonderful place for a staycation and will definitely be back. Only small problem is that the room is a bit dusty.

Good stay with friendly staffs

Customer review rating 4.0/5

Bruno N. Families - 11/09/2021 Confirmed reviews ALL

Easy check in and check out. Room is big and well maintained. Staff greetings warm and friendly. Easy access to the train station and mall. Pillows are too soft for our liking though and unfortunate that they ran out of baby cot for our toddler. Breakfast portion is huge but quality is passable.

Nice Hotel and Good service by many staff whose l met

Customer review rating 4.5/5

Alvin N. Solo - 11/09/2021 Confirmed reviews ALL

As a Accor Plus member , don’t seem to be a little special compare to other guests beside getting welcome drink upon checking in. Welcome letter by the General Manger stated Accor Plus member entitled for 30% discount for In Room Dining from 0730 hrs to 2200 hrs, but was rejected by the In Room Dining when l ordered for a Breakfast. A gentleman called me back claimed that Breakfast is not entitled for a discount. He said only for ala carte than entitled for the discount. I asked what is available for ala carte for breakfast and he said NONE. The answer was given me a impression that Accor Plus member should not having a breakfast when staying in for staycation. After I prompted the question to check it up then he called me back and agreed to offer me the 30% discount without an apologise. I did wrote to the reservation department but was replied by a Assistant Manager from the Food & Beverage said they will improve on their services

Good Hotel For Staycation

TripAdvisor rating 5.0/5

cwc1073 11/09/2021 TripAdvisor review

Nice stay at Sofitel Singapore City Centre, front desk manager & staff arrangement was perfect. Hotel location is good just short walk to MRT station and food centre for BF/Lunch/Dinner. Looking forward for my next staycation.

Bonjour cwc1073, Thank you very much for taking the time to share your kind feedback. We are delighted to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for appreciating our attentive service, convenient location and diverse culinary options in the vicinity. From all of us we cannot wait to welcome you back in the very near future. A bientot Jacqueline Poey General Manager

Good location.

Customer review rating 4.5/5

Ryan Families - 10/09/2021 Confirmed reviews ALL

Dinner can be improved. Breakfast overall is good Overall satisfied

Overall good stay with friendly staff

Customer review rating 4.5/5

E. B. Families - 10/09/2021 Confirmed reviews ALL

Staff were friendly at the gym and front entrance. Smiling and jovial. Delivering The birthday cake was such a nice gesture. I am not sure whether my room was madeup in a haste on check in as I saw a cloth (dry and clean though) on the desk and there were no bath amenities like toothbrushes and combs and tea bags but that might be due to covid for hygiene purposes. Some hotels provide some masks during the stay and a welcome amenity bag which makes a good souvenir. Thankfully we brought sufficient masks. But I guess you could request for that. Only discovered that at 11 pm and felt a little embarrased having staff deliver the dental kit. Overall very happy with the room and bath tub. 2ns time staying at sofitel and will return! Happy it wasnt too crowded despite the school holidays. It would be great if breakfast could be better too. But decent enough.

Good staycation

Customer review rating 5.0/5

Andrew Y. Solo - 10/09/2021 Confirmed reviews ALL

Always loved the room desks, which are large and spacious for working. Very comfortable stay for a working staycation

Well located, lack of personality

Customer review rating 3.0/5

Doreen Couples - 10/09/2021 Confirmed reviews ALL

The location of the hotel is amazing! Lots of food choices around. However the stay weren't memorable nor impressive. For this price range, one could easily go for a better hospitality hotel.

Well located

Customer review rating 3.5/5

Simon K. Families - 10/09/2021 Confirmed reviews ALL

This particular stay due to school holiday the hotel is extremly packed with parents & kids, I am part of it too with my young kid.

Service could be better.

Customer review rating 2.5/5

Anonymous Families - 10/09/2021 Confirmed reviews ALL

The dinner itself on Racines was tasty but when served, no serving spoons or bowls/cups for the soup were provided till we had to ask. When the Mango Sago dessert was served, we again had to ask for bowls. The most frustrating however was the evening of 7th September which was my wife's birthday. I'd specifically called (at around 730pm) the front desk to ask that they make up the room while we were out to her birthday dinner which the gentleman on the phone agreed to - I asked if they'd be able to decorate the bed but he said that was not possible but could have the room cleaned, towels changed and bed made at least. When we came back at close to 1130,nothing had been done. You can imagine our disappointment coming back to the room. When I called again to the front desk, a lady this time was unapologetic and said they could arrange some towels and clearing of the trash but that was it. Past midnight when all was done.

Bonjour, Greetings from Sofitel Singapore City Centre! We always strive to ensure the complete satisfaction of our guests and I do apologise that we did not deliver to your expectations on this occasion which is truly sorry to hear about. Thank you very much for bringing this to our attention and we do hope there is another opportunity to restore your faith in our service and hospitality. A bientot! Sofitel Singapore City Centre

Fair staycation

Customer review rating 3.5/5

Bowie M. Couples - 10/09/2021 Confirmed reviews ALL

This is the 1st hotel staycation at Sofitel Singapore. The hotel location, environment, room size are super except for housekeeping services and booking of swimming pool are not satisfactory.

Awesome experience

Customer review rating 5.0/5

Felicia K. Families - 10/09/2021 Confirmed reviews ALL

It was my husband birthday celebration and we were pleasantly surprised with the birthday cake that was prepared for him. We will greeted warmly by the the staff upon arrival and was well briefed by the procedures. Check in was smooth.

relaxing and enjoyable stay

Customer review rating 5.0/5

Zita T. Solo - 10/09/2021 Confirmed reviews ALL

Rooms were comfortable and clean. Enjoyed the rooms in terms of the furniture arrangements and the little aesthetics placed in various places and corners. Was able to do some work too, as it was conducive. Many eating places to go to around the surroundings of the hotel to experience have the Singapore food experience. The restaurant Racine is spacious and made dining a leisurely and relaxed one, truly holiday mood. Food served was good although menu was limited. All in all, my hotel staycations at Sofitel has been the highlight for me this year.

Great stay in great location

Customer review rating 4.5/5

Kelvin T. Families - 10/09/2021 Confirmed reviews ALL

One of the most amazing staycation experience. Amazing staff from bell boy to front desk, room service, restaurant.:) I’m so impressed

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