The hotel environment was nice and clean and as a SHN facility everything was well-organised and a smooth process from the check-in to check out.

Although this stay is an quarantine stay, Sofitel really taken care of us. What needed to be improve is the food.

Spacious room, friendly staffs.

It was a comfortable experience due to the service that was given and the warm and welcoming atmosphere. Even though I had many queries regarding the stay, the operator and other staff answered my questions in a clear manner.

I had great experience in my 10 nights stay in Sofitel. Their services are great and their staffs are helpful.

Everything is working perfectly!

As a Gold Accor member, my previous check-in experience has been pleasant and fuss-free as I am familiar with the process and my entitlements. However, as a friend had used a 3rd-party vendor this time to do the booking, I was aware that I could not make use of my benefits, and hence had more questions (than usual) to the very strange inclusions in this Klook package (such as 1 breakfast per day, but was later told that I can have 2 breakfasts on the same day). Jacqueline who attended to me was impatient, stone cold and couldn't wait to get rid of me. I had to repeat my questions a few times because I couldn't hear and understand her, to which she retorted "I think we are talking about different things" - blatantly obvious because she was rattling off whatever she wanted to say rather than listening to my questions and answering them. The whole experience left a very bad taste in my mouth and marred the entire 2night stay, in a property I would otherwise rank as one of my favorites in Singapore. While the rest of the stay continue to be a pleasant one, this check-in process will make me reconsider my next staycation (once the hotel opens up again) just so that I won't run the risk of being "served" by this lady again.

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.

Nice stay at Sofitel Singapore City Centre, front desk manager & staff arrangement was perfect. Hotel location is good just short walk to MRT station and food centre for BF/Lunch/Dinner. Looking forward for my next staycation.

Having stayed here at Sofitel City Centre before, it was a natural choice for me to choose it for our next staycation. The room was spotlessly clean and furnished with almost every comfort one could ask for. I asked for a firmer pillow (my preference) which Housekeeping gladly provided to my delight. Breakfast was excellent with a good choice of options and the food quality & presentation was faultless. I enjoyed the Afternoon tea as well with the selection of sweet delights. The ambience and the setting was comfortable and casual at the same time. I will definitely choose and recommend Sofitel as a first choice for a staycation. Keep up the good work!

Nice stay but lack of exclusiveness especially for elite hotel members. There used to be a club lounge (level 6) but it’s currently temporary close. The check in, at the club room is no longer possible, not mentioning about doing some work within the club while enjoying some snacks or drinks. Another point where there’s room for improvement. Since the hotel has opened up a few years back, there’s no complimentary or even discounted parking while staying in the hotel is a turn off, especially for those driving. Would strongly suggest the senior management to look into the topics mentioned.

Another excellent stay at Sofitel City Centre. Good recognition of Accor Gold status. As usual, Front Desk Manager Indra made sure that the arrangements are perfect, which is most appreciated. Would return.

A very recommended hotel! Excellent and fast services from both front desk, in room dining as well as housekeeping services. Room and equipment conditions are all well maintained. It is very comfortable to stay in the Suite room for 2 days. I Surprisingly to see how big the room is! For your information, the carpark fee is not covered by the hotel. Therefore I would say taking mrt is the best option for thetravellers. Last but not least, swimming pool is one best place in this hotel. Beautiful view that you can catch during the morning and night. Do try out to see here when you stay in this hotel.