Sofitel Singapore City Centre

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Sofitel Singapore City Centre 5 stars

Customer review rating (ALL Rating) 4.5/5 2,944 reviews

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Description

Hotel extras

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 SINGAPORE
Singapore

  • MRT:  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS:1.276794, 103.844815

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The luxurious floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Our guest reviews

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,944 reviews

TripAdvisor Rating  4.5/5  796 reviews

Certificate of excellence 2022

Customer review rating 5.0/5

Zita T. Families - Confirmed reviews ALL

Comfortable and relaxed

Great stay

Customer review rating 5.0/5

Daniel S. Business - Confirmed reviews ALL

Wonderful

Amazing staycation

Customer review rating 5.0/5

Sqlc Friends - Confirmed reviews ALL

Hotel room is very well maintained, very clean. Big plus points for that. The room interior is absolutely beautiful especially the marble concept in the bathroom. Service provided by the hotel staffs including the concierge is excellent. This has got to be my favourite hotel. Kudos to Li Ling (sales department) for her help as she definitely made my stay even better.

Fantastic stay

Customer review rating 5.0/5

Jr Friends - Confirmed reviews ALL

It was my nephew's bday and this was his gift that he enjoyed

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very prompt front desk service. Facilities are spotless and well maintained. The hotel is conveniently located right at the doorstep of the mrt station.

Super clean and new! Great customer service!

Customer review rating 5.0/5

Peter W. Couples - Confirmed reviews ALL

The best stay I have had in Singapore for a long time! A beautiful hotel, super comfortable bed and an amazing pool! Most of all the staff were so friendly and helpful.

Breakfast could be better. No room service after 10.30pm.

Customer review rating 3.5/5

Atanasio V. Couples - Confirmed reviews ALL

Overall good experience. The personnel was very nice and welcoming. Club Millesime is definitely a huge plus. However, we felt like the hotel does not represent the usual Sofitel standards. No room service after 10.30pm and breakfast was very plain.

Lovely stay well located hotel in china town.

Customer review rating 4.5/5

Lynn C. Couples - Confirmed reviews ALL

We enjoyed our whole visit to this hotel great room great service close to a metro station and plenty of restaurants in China town

excellent services

Customer review rating 5.0/5

Ferry S. Families - Confirmed reviews ALL

free upgrade for staying 5nights, excellent services from front desk,housekeeping,technisian.The swimming pool also very satisfying,the size and warm jacuzzi pool.The location also perfect.But No buffet breakfast yet..it's a pity

Great customer service

Customer review rating 5.0/5

Daniel N. Families - Confirmed reviews ALL

Was originally reserved for 10 days, we ended up cutting it down to 5 days due to unforeseen scheduling issues but the customer service was so good we decided to come back for another 10 days. Both managers were amazing and accommodating and in particular one other representative named Andrew was also phenomenal in helping. See you again soon.

Good stay

Customer review rating 5.0/5

T. G. H. Couples - Confirmed reviews ALL

it was a simple daycation with my girlfriend where we swam, used the jacuzzi and bathed, the place is clean and superbly comfortable. Only wished that the booking was more flexible and priced lower.

Good stay

Customer review rating 4.0/5

Peter G. Friends - Confirmed reviews ALL

The staff including the restaurant staff, all very friendly and helpful.

Amazing stay, extremely terrible breakfast

Customer review rating 4.0/5

Ben C. Couples - Confirmed reviews ALL

Been quite a regular with this hotel. Amazing location (if you don't mind it being in CBD), great selection of food in and around the hotel. Easy access to City Hall, Orchard etc. Amazing room, bathroom, decor and service staff. However, this time round I didn't get my supposed ACCOR Gold room upgrade and was not compensated anything in return. The breakfast has been severely trimmed down to a piece of paper with a few predetermined mains. I've been here so many times and was appalled that Sofitel has descended from their advance app ordering to a 3 star transit hotel standard for the breakfast. Wasn't happy because I know how much sofitel could do and upset that a group that prises itself to being eco friendly is using papers for breakfast ordering. Furthermore, every second serving/ drinks would require us to write on a new paper. When the whole Singapore has opened up, self serve buffet is back to action, but Sofitel you chose to go backwards in time and lowered yourself to become a 3 star transit hotel in Malaysia. I'm still a fan of Sofitel and ACCOR group, thus this 4 star rating, but please work on this.

Great ambience, convenience at my fingertips.

Customer review rating 4.5/5

Jerald Families - Confirmed reviews ALL

Love how the hotel is located within the heart of the business district. Food options are widely available. Stay wise, pretty awesome as well. What I feel can be improved is the pillow quality - which are too flat for a night of good sleep.

Comfortable stay and well located with many dining options.

Customer review rating 4.5/5

Jl Couples - Confirmed reviews ALL

Check in process was a breeze and completed within 5 mins. Front desk staff was polite .

Very good stay and well located hotel.

Customer review rating 4.5/5

Willy W. Friends - Confirmed reviews ALL

Thanks for the complimentary night stay and the room upgrade. Very nice!

Great experiences

TripAdvisor rating 5.0/5

639pliem TripAdvisor review

Great service and prime location, just next to Toa Payoh MRT station and park, there are eating places nearby. Nice 5-star hotel, clean, and spacious. We had an enjoyable time staying there. Thank you!

Bonjour 639pliem, It was great reading your positive review on TripAdvisor. We are delighted to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for appreciating our attentive service and convenient location, with local attractions in the vicinity. From all of us we cannot wait to welcome you back in the very near future. À bientôt, Jacqueline Poey General Manager

Great Stay at Sofitel Singapore City Centre!

TripAdvisor rating 5.0/5

angalice06 Families - TripAdvisor review

I had a great restful staycation at this wonderful hotel. The front desk officers as well as the housekeeping staff (Wu Na) were very friendly and approachable. The location is great and the room is cozy. Thanks for the lovely memories!

Bonjour Alice Ang, It is with great pleasure to hear that you’ve had a wonderful staycation and thank you very much for taking the time to share your kind review on TripAdvisor. We are delighted to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our beautifully appointed room and convenient location. We have conveyed your kind words to Wuna and the Front Office team and they are happy to learn that you have thoroughly enjoyed your stay with us. We look forward to pampering you with an excellent experience again! À bientôt, Jacqueline Poey General Manager

5* Everything

TripAdvisor rating 5.0/5

joshdes TripAdvisor review

Always a pleasure to stay in Sofitel City Ctr Sg. As a returning guest, I'm extremely pleased that my preferences are well-taken care of. For this, I'd like to thank Sharen and the entire team. Evening cocktail at the lounge is always a delight. Adi and team are warm and hospitable - one of the many reasons why this hotel is my favourite for staycays. Breakfast was hearty, but would love to it better if it was buffet.

Bonjour joshdes, It is with great pleasure to hear that you’ve had a wonderful repeat staycation and thank you very much for taking the time to share your kind feedback and generous commendation. Here at Sofitel Singapore City Centre, we are committed to delivering sophisticated and personalised experiences to our distinguished guests. We have conveyed your kind words to Sharen, Adi and the team, and they are happy to learn that you have thoroughly enjoyed your stay with us. From all of us, we look forward to welcoming you back in the very near future. À bientôt, Jacqueline Poey General Manager

Back to Singapore - pleasant stay at the Sofitel Singapore City Center

TripAdvisor rating 4.0/5

christian2018Aug Business - TripAdvisor review

I enjoyed the recent 11 day stay at the Sofitel Singapore City Center. The room was spacious, well equipped and very clean. The staff was professional, very helpful and friendly. Highlight was definitely the Apéro chic at the Club Millésime - great place for a sun downer on the open terrasse. Outstanding personalized service by the team here. Unfortunately - due to Covid restrictions - breakfast was served at the table. The selection was limited - especially for a longer stay not too many variations possible. I was happy to see that in the 2nd week the menu was amended with additional selections. However not comparable to a "5 star hotel breakfast buffet experience. BTW- water was not on the breakfast menu and only available for an additional charge.

Bonjour christian2018Aug, Thank you for taking time to share your positive experience on TripAdvisor. Here at Sofitel Singapore City Centre, we are committed to delivering sophisticated and personalised experiences to our distinguished guests. It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our immaculate service at Club Millésime and well-maintained luxury rooms. We, however, regret to hear that your experience during breakfast fell below expectations. Please be rest assured that we are taking steps to address the issues that you mentioned for continuous improvement in our guest experience. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcome you back in the very near future. À bientôt, Jacqueline Poey General Manager

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