Sofitel Singapore City Centre Hotel 5 stars

It was nice to try out the Prestige Suite, though I wished there was just one bathroom and located outside the bedroom area (instead of having the suite area closed to the living area). The phones were perpetually spoilt throughout my entire stay. Still, the staff was friendly and the breakfast was excellent. There was still a good spread despite the ordering system.

The staffs were all very friendly and provided us with very good service! The hotel is very well maintained too.

Lovely place

The staff that we encountered were pleasant and professional. The place is surrounded by good food. We enjoyed ourselves. Only hiccup was a bed bug found in the room. The duty manager was apologetic and promised to get pest control in. Nice to see proactive steps being planned to prevent similar situation.

Had a wonderful experience at Sofitel Singapore city centre. The hotel was clean, tidy and the service was top notched. Loved the soft and fluffy bed. However, some parts of the hotel room needs improvement. (we found a tiny roach on the toilet's counter top when we checked in). Otherwise the experience was great. Will stay here again in the near future!

Booked a staycay to celebrate my boyfriend’s birthday and we had an amazing time at our stay. Dinner was superb and the birthday arrangements were all in order. However, we realised that we did not have our nespresso capsules and tea in our room. And there was a miscommunication about dinner with the front desk (was told that dinner would be brought up). I feel that the quality of breakfast (especially the pancake and waffle could be improved). But it didn’t hinder our experience at Sofitel. We felt that our needs were taken care of and the room was fantastic.

Pros: Everything was clean, room was spacious, and staff were helpful and friendly. Room had a nice view of Tg Pagar too. Cons: 1. Pillows were terrible. Even when we asked, there were no firmer options (we were provided with a slightly firmer pillow, but it was odd shaped, and only marginally firmer). It was so uncomfortable we left at 2am to head home to sleep. 2. Set dinner at Racine was way below expectations. Their rump steak was one of the toughest piece of steak I've ever eaten in my life.

Hotel provides good service and food for our stay. All staffs are very helpful and the room is very clean and well decorated. All facilities are well maintained and clean. The hotel is very convenient and lots of restaurants in walking distance. The only problem is the high cost of parking if you are driving.

Celebrated my boyf bday here and I was greeted w a helpful and smiley butler when I arrived with bags of balloons, cake and luggAge. Checkin was a breeze, so was checking out. Additional amenities were delivered swiftly too. The dinner and bfast was superb and we were given a complimentary cake too which was v thoughtful and nice! Overall nice staycation but the pillows could be better! Its too soft :/

Have stayed with my wife on the 11th Oct 2020, the room and service is excellent. However for the club access is not worth it now as they not serving breakfast and afternoon snacks there anymore due to the covid situation.

If it's not tie to social distancing rule it will be rate 10/10. Check in speed is way faster than all other 5s hotel in Singapore. Check in counter took the effort to check for free upgrade of room for Accor member. Room is extremely clean, new and comfortable. The robot butler service is cute. Things to regret: not able to get virgin active pass, room window view is average, pool bed is not clean, pool does not have a pool bar. in house gym is too tiny.

We had the Family Staycation package. Staff are friendly and helpful. We also had sumptuous afternoon tea and breakfast. Ala carte buffet menu is extensive and superb. Room is spacious and very comfortable. My son loved the teepee tent so much. Will definitely go back next time.

The room was good and fast check in But some fails are additional bed not set up in room when checked in. Additional towels etc was also not provided. Would be great to have these details covered as the bed is paid for

Ms Lim and I liked to thank the following staff for our staycation 1 to 3 Oct 2020: 1. Marie (Accor counter) for her smiles, patience, excellent and smooth check-in and seeing to our requested needs and later even gave us a call in the room to check that everything are fine. 2. The staff at Racines provides great service and are friendly and attentive during our meals during our 3days 2 nites stay. We liked to compliment especially Push who went to an extra mile for his excellent service. Thank you Push. 3. We are vey pleased with our staycation and will be back for another stay booked for 15 Nov. Once again please extend our compliments to all the staff for making our staycation such a a pleasant and enjoyable one.

From check in to check out, the experience was superb. Staff were friendly and responsive. Can't ask for better. Thanks!