Sofitel Singapore City Centre Hotel 5 stars

Due to the current pandemic and the banning of non-essential travel, we made Sofitel Singapore City Centre our choice of staycation to celebrate my wife's birthday. From check-in to check-out, we had a wonderful time at the hotel. Location wise, the hotel was situated right next the the MRT station, which makes travelling about super convenient. All the staff displayed stellar service, which amplified the hospitality of the hotel. Even the most basic room was spacious and roomy for 2 adults and a baby (with a cot), and feels extremely polished and luxurious. We really appreciated the bathtub in the room which our little boy could play in! Breakfast was a ala-carte buffet (again due to the current pandemic), and orders had to be made digitally on your smart device - it was a spread! All in all it was a fantastic stay and we are already planning another return staycation at Sofitel Singapore City Centre later this year!

Comfortable stay and hotel is conveniently located. Check in was a breeze and the set dinner was splendid. 4pm late check-out was a huge bonus. Welcome letter was sent 10 days prior to stay and we could reserve time slots for facilities' usages and dinner prior to check-in. The only complaint was room service was a tad slow. Special request was made prior to stay; called front desk to send the orders at 3:40pm, followed by a chaser 50 mins later and it only arrived at 5:15pm. It was for our 10th wedding anniversary.

Service was good and I love the ambience

We had a fantastic time at the hotel. The room was clean and comfortable. The staff were friendly and always on the ready to serve.

STayed at Sofitel City Centre from 11th Jan to 13th Jan for my husband's birthday. Even though at check-in, they did take my husband's NRIC for verification (they should have seen its his birthday), nothing special was done. I guess i didnt request for it as well, would be nice if they could have did it without being asked to. We didnt get to use the pool at all since it was raining the whole time. Club Millesime was great! food selection was limited but it was good enough. Free flow of booze was nice. However, breakfast at RAcines was kinda disappointing. Due to CoVid-19 there are not more food on display. We had to order through our mobile but the food that came was cold and the selections were very limited. All in i would still recommend this hotel as the location was good and we have many food choices all around the area. Service was great too and i would definitely come back again for staycation.

Well located, right next to mrt. Lot of restaurants and amenities around. Room was big and bathtub great. The club lounge service was slow and 1hr was not enough to serve. We were also unlucky as the next day during breakfast their server crash causing disruption to service. My husband waited for 40mins and was told the order did not receive by their kitchen despite us asking multiple times and was assured by their service crew the kitchen was preparing.

Everything was perfect. From the service to the room, my boyfriend and I loved all of it. We stayed at Sofitel Sentosa last year and had a wonderful experience thus we decided to try Sofitel City Centre this year, and we were really happy. I think these two experiences have safely made Sofitel as my favorite hotel already :)

This is my first family stay in Sofitel. Was welcome and amazed by the Robot when we first arrived in the hotel. Welcome with warm hospitality given by Indra (hope i spell correctly) at the front desk who was patient to explain the onboarding in details. The rooms are clean and nice. High tea is yummy and I missed the TWG tea now. Wanted to try the room service by the robot but was disappointed that the robot was busy. Didnt get a chance to experience the service. We had our breakfast and I must say, we have been served by a super attentive and friendly ambassador, Push (a tall Indian guy) cant remember his name correctly. Our stay was awesome and we definitely want to return again!

The service was good. Room was nicely decorated with kid's theme. The bed is comfortable.

Had an amazing stay. Great services from the staffs upon arrival. Very clean and spacious room. Breakfast was okay but would prefer wider food selection. Staffs are very accommodating with our request even prior to our stay, emails were received to check if we have any special request. Wonderful service indeed!

Hassle Free check in, great high tea and clean room. Swimming pool has great view too. Xavier, the driod butler , is really the definition of Post Covid 19 hospitality. A bucket of ice served by a robot to your room! Breakfast selection was great and ordered through the chatbot, served with a great smile from the staff.

Very good location. Tanjong Pagar MRT just beside it, convenience store just a 5 mins walk away. There's other eateries too like Starbucks! Staff was nice, the high tea was great too. They were very considerate as to swap a few alcoholic and gelatin based pastries to a halal one for us. Really thankful for that!

Check in was fuss free and efficient. Room was clean and well equipped with all the necessary amenities. Staffs were all knowledgeable and helpful in our enquiry. Wide options of food available to choose from the lounge, bar and restaurant. Valued for money. Overall, a very pleasant stay.

Impressed by the service level by Joycelyn who made sure a baby cot was set up in our room as requested.

Check in was smooth unlike certain hotels that were reflected online. Room was clean. We book total 2 rooms and Sofitel provided us connecting rooms which was a plus!