Sofitel Singapore City Centre Hotel 5 stars

The front desk staff provide excellent service (Monica and Thao, especially; thank you for the excellent service). The afternoon tea at 1864 was delightful. Great service too (thank you, Jullie). But perhaps everywhere else in the hotel, it's clear they are really under-staffed. There's no greeter at the lobby to direct guests and respond to their queries immediately, restaurant staff are almost constantly running around and sometimes ignoring customers during breakfast, email responses sometimes take many days (and there were no apologies when I mentioned it over the phone). There was seemingly little effort to make the stay memorable. To their credit, they did give me an upgrade to a club room as a Diamond member, which I appreciated. I guess/hope service would be more personal if they weren't so under-staffed. The club lounge is small and underwhelming. On one of my visits, the staff serving coffee had an indifferent and almost unfriendly attitude, probably because she was so overworked. She did cheer up during cocktail hours. But overall service at the club lounge wasn't enthusiastic. I've had much better service at several other hotels' club lounges recently, despite the current pandemic restrictions. To be perfectly honest, I didn't feel like I stayed in a luxury hotel.

Check-in very smooth not like other hotels in Singapore in these days. Due to the voucher, there is lots of staycationer in this region so check-in procedure is not so easy. All booking service for Gym, Pool is smooth. The only matter is, still looks a bit short hands. Hard to connect call to front.

The stay was great, and the rooms was nicely designed and well furbished. One minor issue is the standard pillows are too soft and would be good if the pillow menu is more well presented. Was only told they offer different pillows after checking with staff.

Thank you all at Sofitel Singapore City Centre for a truly wonderful staycation. We felt very welcomed, from the pre-arrival email correspondence, to checking in at Front Desk at 3pm. The Club Lounge Evening Apero Chic was tasteful and delicious. Housekeeping had also quickly taken care of the drainage issue in our bedroom shower. Wen Xin at Racines went over and above to make sure we were well taken care of. The in-Room dining team was very lovely and offered us impeccable service when arranging our request for breakfast in the room as we have to rush out for work. It has been a truly wonderful first stay and we have been wowed by the Sofitel Hospitality. The suite is beautiful, spacious, and made us feel very pampered. We look forward to more staycays with you guys for the rest of the year! We will be seeing you soon.

Good location with lots of nice food within walking distance as well as local heritage

It was acceptable. The room was big and clean.

We were refer to Sofitel from Novotel Stevens , everything is prepared before we arrived. Early check in and late check out is provided for members . Rooms are new and well equipped. Staffs makes us feel welcome always . We understand that due to pandemic the timing for us to use the logo for welcome drinks are limited to 30 minutes only . And there are rooms for improvement for the breakfast. Thank u.

Experience and service has been great. Room is clean and love the Lanvin toiletries. One thing lacking - Look into discussing with the building management in providing carpark coupons for hotel guests who parks there.

Room size and cleanliness ok. Room preparation after check in was not so pleasant, we had to wait about 1 hr plus before our first room can be ready. For the second room, we kept on waiting for the call to when the room is ready but I did not receive any calls at all. At about 6:30 pm, i called operator to ask and was told that they would call me but again no calls. 7pm I called again and alas they said the room was ready and that they were apparently actually trying to call me on my mobile phone. Maybe they were calling a wrong number. From Booking reservations to check-in, I requested for an extra bed, it never happened until I had to call again about 9-10pm. Breakfast was so-so. I expected better because it's Racines.

We stay at Sofitel near Tj pagar mrt to celebrate my husband's birthday and our anniversary. Overall our stayed is nice and comfortable except when we are on high tea it took quite some time for our food to be served and as the hotel management also forgot my husband birthday cake as mentioned in their email that will be serve as complimentary.

The room and service was great – loved the cleanliness, especially the teepee and bathtub! You also have an excellent team of service managers, who were all well trained and These few areas were less ideal though: - Check in time was meant to be placed at 3pm but I had to wait to 6pm for my room with two finicky young kids. - High tea was meant for family but the kids were only given a single muffin and juice. In the print, it specified that the kids would have their own high tea, so I had assumed that there would be a section specifically for them. After all, the package I had bought was intended for the family crowds and it's not hard to whip up a few mini cupcakes and doughnuts, or have the Koko Crunch cereal made available? I would gladly have the adult items reduced so that the kids would have more options.

Had went there for a staycation last nov and the service was great and breakfast and dinner was good. Breakfast previously was free flow on online platform ordering. This time round went during the school holidays and the breakfast menu has changed to paper order and has limited to 1 main per person. Also limited to 2 piece of order paper per table for sides even it wrote there unlimited sides. High tea not booked on the other day even received email earlier on the date of high tea. But in the end they still managed to change the high tea time to the initial date but later timing. They have missed our housekeeping and we have to request again when we got back to hotel to rest. That interrupted our schedule.

I just received my credit card bill and was shocked on the amount of bill i have to pay.

first time bringing our daughter for a staycation, the room was spacious, and they provide tent for kid which was good,the toilet is big and there is a bathtub, my girl enjoy playing inside. the bad part is they didn't provide free parking, and the pillow was very flat. overall still a very good stay.

Managed to get this fantastic deal 15 mins before the offer expired. It will be better if the zoo tickets can be utilised on other dates so that it will not be so rush. Don't have to worry about getting hungry with the staycation as Sofitel feeds you well. Breakfast and high tea are provided which is really good. Love the kids tent too! Overall, super satisfied with my family staycation and will definitely recommend to my friends and relatives!