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Sofitel Singapore City Centre Hotel 5 stars

Customer review rating 4.7/5 6,931 reviews

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Sofitel Singapore City Centre
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+ 31 Services

Hotel extras

  • In the Heart of Central Business District with Direct Access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 singapore
singapore

Tel: +6564285000

Fax: (+65)64285001

Check-in from 15h00

Check out up to 12h00

  • MRT :  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS :1.276794, 103.844815

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The luxurious floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Our restaurants and bars

RACINES

Type of cuisine: French

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

1864

Come to 1864 for refreshments, light meals and evening cocktails in Singapore. Highlights include Sofitel's signature barrel-aged cocktails and an elegant afternoon tea experience.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,931 reviews

TripAdvisor Rating 4.5/5

753 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Marie Families - 22/09/2021 Confirmed reviews ALL

I had booked this stay to celebrate my birthday with my family. It was a great stay with superb service by Mr Indra and staff. It was really an enjoyable stay especially my son loves the tent in the room. The high tea was great. Thanks to all the friendly staff.

Well Located, Good Stay

Customer review rating 4.0/5

Cx Families - 22/09/2021 Confirmed reviews ALL

Hotel is at a good location with F&B all around, no fret on what to eat! Only downside is that the pillow is too flat and service from the staff at Racine and Coffea can be better. Hotel experience was good.

Friendly staff

Customer review rating 5.0/5

Benjamin L. Friends - 22/09/2021 Confirmed reviews ALL

Was pleased with the wedding dinner staffs. Super understanding and did a great service. Extended my stay for quite a number of hours because of late check in for one hour. Very pleased with how they handled the situation.

Good location

Customer review rating 4.5/5

John N. Families - 22/09/2021 Confirmed reviews ALL

Nil

Great stay

Customer review rating 4.0/5

Anonymous Couples - 22/09/2021 Confirmed reviews ALL

Stay was great room pillows could’ve been better otherwise near perfect

Agonizing Check-In / Unpleasant Stay Despite Being Silver Member

TripAdvisor rating 1.0/5

zepthebro 22/09/2021 TripAdvisor review

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

marred experience

Customer review rating 3.0/5

Mark Families - 21/09/2021 Confirmed reviews ALL

I chose a popular weekend to do a staycation and the staff were overwhelmed. And it showed. The lines to check in were longer than usual. There was some miscommunication in the lead up to the staycation. Also, my impression was that the hotline staff were less helpful- was told to book my swimming pool slot online but when I informed the staff that I couldn't. Was then told that the maximum number of guests that I could book was 4 BUT yet the website provides a drop down menu of up to 5 guests. Unlike my previous staycation where the hotline staff graciously asked me for my particulars to make the requisite booking for me, this time round, the hotline staff told me that I had to book online. It was only when I insisted that the hotline staff assisted with the booking.

Bonjour Mark, Thank you for sharing your experience at Sofitel Singapore City Centre! Please accept my sincere apologies that we did not deliver on your expectations and I am very disappointed to read of the shortfalls you experienced regarding our check-in services and the hotline assistance. Thank you for letting us know where improvement is needed. It is comments like yours that help us continually improve and strive for excellence. We look forward to welcoming you back in the near future. Best Regards Sofitel Singapore City Centre

Enjoyed my stay

Customer review rating 5.0/5

Huiting Couples - 21/09/2021 Confirmed reviews ALL

I have loved staying at Sofitel all these while and the service never disappoints. Concierge is swift in assisting upon check-in, the staffs are always friendly, and are prompt in picking up calls and meeting to our requests. Really enjoyed my stay as always.

Good service, location and cleanliness

Customer review rating 4.5/5

Charmaine Couples - 21/09/2021 Confirmed reviews ALL

Staff was very considerate during the check-in process. Seeing that I was pregnant they immediately sat me down at a separate counter and assisted me with my check-in. The online service for house keeping request makes it so convenient and my request was being fulfilled very quickly.

Not a good stay.

Customer review rating 2.0/5

Nazri Couples - 21/09/2021 Confirmed reviews ALL

The fridge was not cold. We placed our drinks and cakes in the fridge upon checking in and to find it not chilled when we came back from our early dinner at 8pm. Informed front desk and they sent a technician in. The technician said it is totally normal for it to be not cold and there is no point changing. We have to wait for the next day to eat our cake. Which wont be as good. There is no vanity kit in the toilet. It is really inconvenient for my wife.

Bonjour Nazri, Thank you for sharing your experience at Sofitel Singapore City Centre! Please accept my sincere apologies that we did not deliver on your expectations and I am very disappointed to read of the shortfalls you experienced regarding the technical issues and in-room amenities. Thank you for letting us know where improvement is needed. It is comments like yours that help us continually improve and strive for excellence. We look forward to welcoming you back in the near future. Best Regards Sofitel Singapore City Centre

Nice Hotel but cold Service

Customer review rating 2.5/5

A. Y. M. Friends - 20/09/2021 Confirmed reviews ALL

the hotel is neat and clean but the service is cold.. i was there for my birthday and there was not even a note or slice of cake to wish me happy birthday :(

Bonjour A. Yoke M., Greetings from Sofitel Singapore City Centre! We always strive to ensure the complete satisfaction of our guests and I do apologise that we did not deliver to your expectations on this special occasion which is truly sorry to hear. Thank you very much for bringing this to our attention and we do hope there is another opportunity to restore your faith in our service and hospitality. A bientot! Sofitel Singapore City Centre

Good stay but not dining

Customer review rating 4.0/5

Alwin K. Families - 20/09/2021 Confirmed reviews ALL

- Hotel room was great, clean, and comfortable. - Concierge and room service were responsive and quick. - 1.5 hours for staying at the swimming pool is more than any other hotels are providing. - Bad point: The restaurant servers were less observant of individual needs and less proactive. They also lack concentration and did not fulfill complete requests from us. Their eyes were often not on the customers (not only us) as we raised and waved our hands several times before one server noticed us.

Conveniently located linked directly to MRT with amenities

Customer review rating 4.5/5

Steve Couples - 20/09/2021 Confirmed reviews ALL

Good and well rested stay. Would have been better if they have complimentary parking.

Good Stay

Customer review rating 5.0/5

Susu Couples - 20/09/2021 Confirmed reviews ALL

Overall a very pleasant experience. The staffs were very helpful and prompt in our requests. The room facilities were great, we really enjoyed the bathtub.

Convenient location.. Good stay

Customer review rating 4.5/5

Shikin A. Families - 20/09/2021 Confirmed reviews ALL

The room is clean and well maintained. The swimming pool is beautiful.. especially with a kind of a "sofa sleeper" on the pool. My kids love it so much.

well located with lots of play and food options

Customer review rating 3.5/5

Angie Couples - 20/09/2021 Confirmed reviews ALL

It was my first 3D2N experience and my first stay with Sofitel. The location is perfect and good short walk to the duxton area - usual days parking would be a disaster. The stay was made inconvenient as it's the first time where there's no free parking provided hence that's one thing to set the property apart from the rest... Service can be better improved as there were times where the operator did not answer the phone - a huge difference from other 5-star hotel brands. There was also a negative experience with the housekeeping staff - the teacups in the room were not cleaned at all - stains and rough texture can be felt from the previous guests. When the housekeeping staff arrived, she questioned if I had used the cup and was firm that "they were cleaned, just not cleaned thoroughly". That was very unacceptable - the worst service standard received in a hotel. If it was not cleaned thoroughly, the job is not done, and a dirty used cup was provided! When sharing that I am offended by her doubts and statements, the response was "I am sorry you felt this way". That is not an apology. The various service encounters definitely tarnished my impression of the brand.

Bonjour angie, Thank you for sharing your experience at Sofitel Singapore City Centre! Please accept my sincere apologies that we did not deliver on your expectations and I am very disappointed to read of the shortfalls you experienced regarding the housekeeping services and pillow selection. Thank you for letting us know where improvement is needed. It is comments like yours that help us continually improve and strive for excellence. We look forward to welcoming you back in the near future. Best Regards Sofitel Singapore City Centre

Nice hotel

Customer review rating 4.0/5

W Couples - 20/09/2021 Confirmed reviews ALL

Overall good stay. If hotel can look into giving complimentary parking or parking discount for in-house guests. And the hdmi cable provided by hotel is not working, hence cannot connect laptop to tv and tv channels were not fantastic.

Good location for food

Customer review rating 3.5/5

Lj S. Families - 19/09/2021 Confirmed reviews ALL

We arrived early and managed to clear all the administrative requirements and went off for a walk since the room was not ready. However, past 3pm, we did not receive any call to inform us of our room availability and we returned back to the hotel. There were queues everywhere and we had to wait for over 30min to get our room cards for check-in. By this time, it was nearly 4pm. Would suggest the hotel to have a dedicated lane for guests who have completed administrative requirements earlier.

Bonjour LJ S., Greetings from Sofitel Singapore City Centre! We always strive to ensure the complete satisfaction of our guests and I do apologise that we did not deliver to your expectations on this occasion which is truly sorry to hear Thank you very much for bringing this to our attention and we do hope there is another opportunity to restore your faith in our service and hospitality. A bientot! Sofitel Singapore City Centre

Fantastic service as always!

TripAdvisor rating 5.0/5

puffzpooh 13/09/2021 TripAdvisor review

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

One of the best staycation

TripAdvisor rating 5.0/5

ongyensheng 12/09/2021 TripAdvisor review

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.

Bonjour ongyensheng, Thank you very much for taking the time to share your kind feedback and generous praise that your stay here was one of the best you experienced! It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our amiable service and convenient location. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

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