Sofitel Singapore City Centre Hotel 5 stars

We had very good time in this short getaway. All the staffs are very warm-hearted and helpful, food is good for both the evening drink session as well as breakfast, and room is very comfortable. Thank you and we look forward for our stay again!

Check in was seamlessly after temp taking. Room on the 15th flloor was clean and cosy

Super clean, super convenient location, super friendly staff

One night stay in a luxury room. Used the gym twice, used the pool and jacuzzi once

We staycationed at Sofitel City Center Singapore since it’s impossible to travel overseas at the moment. The staff made us feel so welcome right from the start. Ewan from reception was thoroughly professional and this set the tone for every single staff we met. Kudos to them esp during this difficult time. We had a luxury king room and it was generously spaced and very nicely fitted out. The view with the full length windows was magnificent too. The reception staff even offered a late checkout at 3 pm so from start to end, Sofitel gave us a sophisticated yet serene experience. Thank you!

Booked a suite and the adjourning room. A well laid out space for relaxation and family gathering.

Nice staff, good ambience.

The only problem I have with the hotel is that although it is a well located beside the mrt, those who drives or rent a car does not have a complimentary carpark and would be expensive if we were to stay for a longer night.

Good service and attention specially at the ground floor with the concierge and at the lounge. I suggest not to have such an extreme cold A/C at the lobby lifts area and inside the lifts, the A/C is extremely cold, specially the fan speed, it can be heard that it may be at maximum speed. Such a low temperature and speed is definitely requiring a lot of energy and is not really needed, specially if the occupancy is low, hotel can save a lot of energy reducing the fan speed and at the same time the feeling of going outside to the warm weather or coming in to the hotel from warm weather to such a cold temperature can cause guests to catch a cold. I understand you must have low temperature but I reckon is too much, specially the fan speed. This has been the case in both times I've stayed in the hotel and I wanted to share my comment this time. I do not have that feeling in any other hotel.

First time my wife and I stayed at Sofitel. Checked in was smooth. Hotel is located right on top of MRT station, in the heart of Singapore. dining, shopping is very convenience. Our room was very nice and clean, very spacious with a king size bed. Like the layout of the bathroom too. Everything seem to be fine until late at night, we were not able to sleep well as the room temperature was a bit warm. We did set it to 21 degree earlier in the evening, but somehow in middle of the night it went up to 25 degree? tried to set it lower, but it doesn't work. I don't know, maybe it's just our room? Would have give 10/10 if it's not that.

A wonderful bird's eye view all the way to the southern port. Room, as expected, of an exceptionally high standard. Love the bathtub experience, and the convenience pf a Bose blue-tooth receiver.

Strategic location; many amenities; interesting neighbourhood

Room was nice and comfortable but the stay was not perfect due to: 1. It’s funny how wedding guests get comp parking coupon but not staying hotel guests 2. The staycation was to celebrate my husband’s birthday. I requested for a cake to be sent on check-out day as I was mostly unavailable on day 1, but the cake was sent a couple of hours after check-in when I was not in the room. The surprise was ruined and worse, card was addressed to me and not my husband. Wasn’t it obvious at check-in that Mr Lim (also a registered guest) was the birthday guest instead of me, the booker? I replied to the booking email about the blunder. They apologized, and said they will send it the next day but it never came. Having worked in a few five-star hotels before, I must say this blunder came as an unpleasant surprise as one would expect a five-star hotel to at least get this small gesture done right.

First and foremost, I appreciate the team's efforts to work as front line in view of the current Virus situation. it is admirable to see individuals taking care of the place and Customer's well being and comfort. Not only comfort, hospitality was great and smiles on positive note was all around. This makes me and my family having good memories on our staycation.

Everyone was accommodating and polite. Services were all prompt and professional.