Sofitel Singapore City Centre Hotel 5 stars

Lovely getaway at a fantastic price point

Checking in and out were a breeze. The processes were clear and the staff were very friendly and helpful. Due to the rain, we tried to rebook our swimming timing and the staff at the front desk was very prompt in helping us. Another staff at the ground level patiently gave us a brief introduction of the surroundings while one other staff allowed the kids to take a look at the pool knowing that we didn’t manage to swim due to the rain. All in all, we had very pleasant encounters with the staff whom we interacted with. A special mention going to Beverly who assisted us at our high tea session. Knowing that we had lots of food allergy, she came back with great details on the food served and served us complimentary wings. Her thoughtfulness made our high tea a very happy one.

Fast check in with all my requests met. eg. Baby cot etc. Pleasantly surprised with the robot service however, youngest toddler missed it. Hotel Manager saw me describing the robot's service to my toddler and requested that I call for a tooth brush to let her experience the robot service. I did so however, due to some technical hitch that we kept missing the robot. It happens 3times and the customer service was very patient and kind to offer us last try and lo and behold, the technical support followed the robot up to our room to ensure that there is no hiccups. It left us great impression about the service under Sofitel! Good job Sofitel!

Everything was arranged as requested. Clean room. Lovely stay

Reasonably good but soulless! Complimentary high tea for 2 adults and one child worth $78. Presentation is relatively good but portion too little which does not command $78.I will suggest to give $78 dining credits instead. No staff was present at the coffee house entrance when we entered at 10am. We were led to a table which was not cleaned properly. Food debris could be seen on the chairs and floor. Male waiter did not tell us the different kinds of eggs and other food that were served. Different ways of cooking the eggs were meant for different family members. He just simply put on any space available on the table Pillows in room are too soft, even doubling up were still not suitable. I was surprised that firm pillows were not available during this low vacancy pandemic period. Complimentary parking was not available. Total parking was $31 for one overnight stay. Overall hotel is relatively new, however I will suggest the management to work harder in training the employees in terms of better customer service and total experience in Sofitel City Centre, Singapore.

Had an amazing stay with Sofitel. Service was good and cleanliness is top. The breakfast and high tea are served with quality. Most importantly we really had fun with the family fun package.

Breakfast was amazing and all the staffs were very accommodating with my needs! The steak at dinner was just perfect!

When we arrived and collect the room key, we were surprise that we will offer a suite for our stay My grandchildren were so trilled and excited about the room.. so big and spacious especially the bath tub... they were so amazed as was big enough for both to play in it.. We really had a wonderful and fantastic stay Service was good, the place was well kept and clean Thank you so much for the service and really appreciate the kind gesture

experiece is awesome

Good experience generally. The room was spacious and clean with a view. However, the pillows were too soft and gave me a neck ache after one night. Breakfast buffet choices and 3-course Dinner at Racines was good, except desserts that could be improved. Hotel took care of safety distancing and alcohol was provided at various locations. Slightly disappointed that there was no complimentary parking available.

I bought a klook voucher that includes a night's stay, a 3-course dinner, a buffet breakfast and a light checkout till 4pm. Everything was wonderful; the room, the service, the food and the location. A great respite/mini vacation. There were lots of measures implemented that made me feel safe during the stay. Thank you Sofitel!

Check-in was relatively fuss-free and we were pleasantly surprised that we had been given a room on the Club level. If this was an upgrade, we weren't informed during check-in. Would have been nice to be informed earlier if we were indeed upgraded and what else we can have access to. Room is really big and looks beautiful which we liked but it was a connecting room and next door was quite loud at times. We could hear them through the connecting doors. Reception should check with guests if they mind a connecting room or at least pre-empt if there are no other standard rooms available. Pillows were the worst- too flat and soft. I was unable to sleep well because of this and didn't feel refreshed the next day. Our room also had a strange noise where there was a consistent soft tapping sound. it could be from some systems in the room but we didn't try to locate the actual source. The sound was apparent when the room is quiet. It was annoying when I tried to get some rest. Reception is really not bad. I actually forgot that i should pick up my birthday cake during check-out as we used the express service. The reception called me soon and reminded me about it. Thanks for that. Btw, the cake was very nice.

Excellent 59th birthday celebration stay with my wife only. But hosted one family dinner at RACCINES RESTAURANT. Impeccable service and relentless effort to please customers. Noted the open kitchen concept and we can see the joy of the cooks.

Enjoyed the stay. Good job with using bears to social distance.

Well located with lots of good food around. Short traveling time to town or sentosa.