Dear R., Thank you for taking the time to share your experience regarding your recent stay at Mondrian Singapore Duxton. I am pleased to hear that our team members, particularly Damien, Malcolm, Nash, Javier, Vi, and Havi, played a significant role in turning your stay into a memorable one after the initial challenges you faced. I sincerely apologize that your first night did not meet your expectations, especially during your special birthday celebration. Our goal is to provide all guests with a seamless and enjoyable experience, and I appreciate your feedback as it helps us strive for continuous improvement. It is reassuring to know that the attentiveness and dedication of our staff contributed positively to your overall experience. Your commendation of our team members will certainly be acknowledged and shared as they exemplify the service standards we aspire to uphold. Thank you once again for your understanding and for recognizing the contributions of our staff. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Sheree L. B. L., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our pool and appreciated the complimentary laundry service. However, we sincerely apologize for the inconvenience caused by the phone call during your rest, despite your Do Not Disturb setting, and we understand the importance of uninterrupted relaxation. Additionally, we acknowledge your comments about the gym facilities and will take them into consideration for future enhancements. Your insights are invaluable in helping us improve our services. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Clinton D. M., Thank you for sharing your feedback. I regret to hear that your experience did not meet your expectations. We value all guest comments, as they guide us in enhancing our services for future stays. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Tiffany L. C., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are thrilled to hear that you appreciated our prime location and the amenities we offer, as well as the service provided by our team. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Candice Hong Director of Quality Assurance & Training

Dear David R. B., Thank you for your kind words regarding our location and service. We are delighted to hear that you had a positive experience at Mondrian Singapore Duxton. Your feedback is greatly appreciated, and we hope to welcome you back soon. Candice Hong Director of Quality Assurance & Training

Dear Billy A. H., Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed the location and found your experience pleasant. We appreciate your comments about the room size and will take them into consideration as we continue to enhance our guest experience. Candice Hong Director of Quality Assurance & Training

Dear Scott M. P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our hotel and appreciated our staff's service. Your feedback inspires us to continue providing exceptional experiences for our guests. Candice Hong Director of Quality Assurance & Training

Dear Paul S. E., Thank you for your feedback regarding your recent experience during the Grand Prix. I appreciate your recognition of our staff's efforts amidst the busy festivities. I understand your concerns regarding the availability of services such as the pool and dining room during this period. Please know that we strive to communicate any service limitations to our guests prior to their stay, and I will ensure that your insights are considered for future improvements. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Alasdair A. J. A., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed the location and the ambiance during the F1 event. However, I regret to learn about the issues you encountered in your room, including the malfunctioning television and the flickering bedside light. Please know that your concerns regarding maintenance have been duly noted. Regarding room service, our hotel offers late-night options as part of our service structure. I appreciate your understanding in this matter and assure you that we strive to provide a comfortable experience for all our guests. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Ryan J. C., Thank you for your kind words regarding our central location, stylish ambiance, and friendly team. We are delighted that you enjoyed your stay and appreciate your positive feedback. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Jenni L. P., Thank you for your kind words regarding your recent stay with us. It is gratifying to hear that our team provided you with exceptional service even during busy periods. We appreciate your recognition of their efforts and look forward to welcoming you back soon. Candice Hong Director of Quality Assurance & Training

Dear Jonathan M. F., Thank you for taking the time to share your feedback. We are very sorry to read that your interaction with our reception team was rude and that it negatively affected your overall experience. This is certainly not the level of service we strive to provide, and we sincerely apologize. We are glad to hear that our concierge team was so accommodating, we will share your kind words with them. We also appreciate your honest comments about the room and the pool. So that we can properly investigate and improve, could you please share more details about what specifically happened with our reception team? It would be helpful to know the date and time, the staff member(s) involved, and a brief description of the interaction. Please feel free to contact me directly. We hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Alexander F., Thank you for sharing your positive experience during your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you enjoyed our accommodation, location, and the friendliness of our staff. It is always rewarding to know that our guests appreciate the efforts of our team, especially during busy periods. We acknowledge your feedback regarding the cocktail hour experience and the staffing levels during peak times. Your observations are invaluable as we continuously strive to enhance our guest experiences. We will certainly take your comments into consideration as we evaluate our service offerings. It is our aim to ensure that all guests, including those in Executive style rooms, receive an exceptional experience. Thank you once again for your kind words and for your understanding regarding the staff's efforts. We look forward to welcoming you back for another memorable stay. Candice Hong Director of Quality Assurance & Training

Dear James C. J. L., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you received a warm welcome from Hanny and that you enjoyed the attentive service provided by our team members, including Venus and Joanna. Your feedback is invaluable, and it is gratifying to know that our hospitality made your stay comfortable. We look forward to welcoming you back next month for another exquisite experience. Best regards, Mondrian Singapore Duxton

Dear Natthapong A., Thank you for your kind feedback regarding your stay. We are pleased to hear that you found our location to be convenient and that you enjoyed the cleanliness and comfort of your room. Your satisfaction is important to us. Best regards, Mondrian Singapore Duxton

Dear Janet L. J., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and your experience comfortable. We appreciate your comments on our dining prices and will consider them as we strive to enhance our offerings. Best regards, Mondrian Singapore Duxton

Dear Josephine C. B., Thank you for sharing your delightful experience at Mondrian Singapore Duxton. We are thrilled to hear that our team made such a positive impression on your stay. It is truly rewarding to know that you felt welcomed and well cared for from your arrival. We sincerely appreciate your understanding regarding the unfortunate incident with your suitcase. Our staff is trained to handle such situations with care and efficiency, and I am pleased to learn that their prompt response met your expectations. Your kind words for Ali, Ryan, the concierge team, and Shafikah are a testament to their dedication to providing exceptional service. We are grateful for your recommendation and look forward to welcoming you back in the future for another memorable stay. Best regards, Hanny Front Office Manager Mondrian Singapore Duxton

Dear Andrew C. L., Thank you for your feedback regarding your recent stay. We regret to hear that the event during your visit impacted your experience. We strive to create a welcoming environment for all our guests, and your comments regarding communication about events are duly noted. We understand that such occurrences may not align with every guest’s preferences. We appreciate your insights as they help us enhance our services in the future. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back under more suitable circumstances. Best regards, Mondrian Singapore Duxton

Dear Mirjana M., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and enjoyed the rooftop pool. Your compliments about the well-equipped rooms are also appreciated. We sincerely apologize for the inconvenience you experienced concerning the bedding options. We understand how important comfort is for our guests, and your feedback regarding the availability of blankets will be duly noted for future considerations. Additionally, we take note of your concerns regarding the music at the rooftop pool, as we strive to create an enjoyable atmosphere for our guests. We value your loyalty to Mondrian Singapore Duxton and hope to welcome you back in the future for another enjoyable experience. Best regards, Mondrian Singapore Duxton