Mondrian Singapore Duxton 5 stars

Nice atmosphere

Great hotel in singapore

Awesome

Love the room and facilities. Hotel Staff members have been very welcoming and helpful.

I hope this message finds you well. I recently had the pleasure of staying at your hotel and wanted to share my feedback to help enhance the guest experience at Mondrian Duxton. Firstly, I must commend your team for the exceptional service during my stay. From the moment I arrived, the Porter service and check-in process were outstanding, and the facilities were top-notch, reflecting the quality I've come to expect from the Mondrian brand. However, there were a couple of aspects that I believe require attention: 1. **Social Media Communication:** A friend of mine attempted to send flowers via social media (specifically, Facebook and Instagram) as a surprise during my stay. Unfortunately, we received no responses from the hotel, which was a bit disappointing. I suggest improving the responsiveness on these platforms to enhance the overall guest experience. 2. **Parking Coupons:** On the day of my check-in, I drove to the hotel, expecting to receive a parking coupon to exit, similar to a previous visit where I had drinks at your property. Strangely, this time, despite staying for two nights, I didn't receive any parking coupons. Consistency in providing such amenities would be greatly appreciated. While these are minor concerns, they can significantly impact a guest's overall impression. I believe addressing them would contribute to an even more satisfying stay for your guests. Lastly, I would like to reiterate that your staff is exceptional and well-trained, and the new facilities are commendable. To further enhance guest satisfaction, it might be beneficial to assign someone to monitor social media channels more closely for queries. Thank you for taking the time to consider my feedback. I'm confident that with your dedication to service excellence, Mondrian Duxton will continue to be a top choice for travelers. I look forward to the opportunity to stay with you again in the future.