Mondrian Singapore Duxton 5 stars

Customer review rating (ALL Rating) 4.4/5 2,389 reviews

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16A Duxton Hill, 16A Duxton Hill, 16A Duxton Hill, 089970 SINGAPORE, Singapore

Description

Hotel extras

  • Located in one of Singapore's hippest district, a 5 to 7 min walk from Outram Park MRT & CBD

  • Gastronomical adventure with a signature Italian eatery, themed cocktail bar and cafes

  • Rooftop infinity pool decked with cabanas, cocktail lounge overlooking the Singapore skyline

  • Luxe bath amenities from New York-based Malin + Goetz's

  • A collection of multifunction, Italian Technogym equipment available in a 24 hour access gym

Our accommodation(s)

Hotel location

Mondrian Singapore Duxton

16A Duxton Hill, 16A Duxton Hill, 16A Duxton Hill
089970 SINGAPORE
Singapore

GPS:1.2788, 103.8419

Telephone
Fax +65 6019 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,389 reviews

Customer review rating 4.5/5

Wan L. H. Business - Confirmed reviews ALL

In all honesty, having read the reviews before staying at Mondrian, I didn’t have much expectations. However, I was rather pleasantly surprised by the great stay I had. The room wasn’t the largest, but comfortable, well thought out and equipped with the things you’d need…except body lotion. Why is that I don’t quite understand. Apart from that little hiccup, it was great. I enjoyed the breakfast both at the hotel buffet and at Christina’s downstairs (status perks), which was as tasty as a breakfast at a cafe, although you must be prepared to have a little wait. I particularly enjoyed the lounge hours at Christina’s - while the beverage menu was limited, the cocktail of the day was a refreshing change. The canapés, while also limited, were of excellent quality. The service was also tops. It’s nice to have genuinely friendly folks for a change. The gym - while small, had a full rack of weights. The location really can’t be beat - minutes away from Tanjong Pagar or Outram MRT and the area is littered with coffee and food options. I’ll be back again!

Dear Wan L. H., Thank you for sharing your feedback regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that your experience exceeded your expectations and that you found your room comfortable and well-equipped. We appreciate your insights regarding the absence of body lotion; your comments have been noted, and we will take them into consideration as we continuously strive to enhance our guest amenities. It is a pleasure to know that you enjoyed both the breakfast options and the lounge hours at Christina’s, as well as the quality of service provided by our team. We pride ourselves on delivering a welcoming atmosphere, and it is gratifying to hear that our staff made a positive impression on you. We are also pleased that our location contributed to your enjoyable stay. We look forward to welcoming you back in the future and providing you with another memorable experience. Warm regards, Hanny Front Office Manager Mondrian Singapore Duxton

Customer review rating 1.5/5

Ha S. T. Q. C. L. Business - Confirmed reviews ALL

The location is 10, but the service here is below 0. Booked airport pick up for me and my friend,we arrive 2 different flights and time , first I called the hotel no one picked up. Then second time trying they tranferred my call to Ali the senior concierge. sent him the flight info and he didn’t know how to read the time. 00:25 next day he said “i think it’s today”. Finally can arrange car. My friend got in the car at 1am, check in hotel and I arrive half day later. Then in the morning Ali the concierge emailed me said my friend no show and driver had to wait long time didnt see my friend at the airport…what the hell? The driver that picked me up, didn’t even help with the suitcase, tho I had 1 big bag with me already, have to drag the suitcase by myself to the car. Well I paid 400sgd for the pickup service I expected more than this. It was so annoying and so messy. Then arriving at hotel, got charged for the airport pickup and they charged wrong amount…also, from the room trying to call front desk is so hopeless, because no one bothers to pick up, tho when I go down to reception they were just standing there chit chat. Well..for 5 star hotel with the price I paid ( 907USD for 2 nights, this is just super bad. Wouldn’t come back.

Dear Ha S. T. Q. C. L., Thank you for taking the time to share your feedback regarding your recent experience at Mondrian Singapore Duxton. We are pleased to hear that you appreciated our location; however, we sincerely apologize for the challenges you encountered with our service during your stay. I have sent you a separate email addressing the matter in detail after completing our internal review. Please accept my apologies for the inconvenience and frustration caused. We value your comments about our front desk service and will take them into consideration as we continuously strive to enhance the guest experience. Your feedback is invaluable in helping us improve our operations. Thank you once again for your insights. We hope you will reconsider staying with us in the future. Warm regards, Hanny Front Office Manager Mondrian Singapore Duxton

Customer review rating 2.5/5

Jarin N. Families - Confirmed reviews ALL

Though facilities & food are good and impressive. But front-desk staff and back services are disappointed me. - No personal welcome amenities provided in the room. It was provided after I checked and asked. - Baby cot is prepared after check-in - During checkout I already spent a time almost an hour to clarify and reconfirm about accor points from my both reservations (2 rooms) are eligible claim to my and front-desk staff already check & confirm. However, after my stay, the point only provided for only one booking. I have to try and spend a lot of time to follow up this point both from the hotel and All accor service which I should not waste my time to do this if staff make it right from the beginning. I also sent an email to follow up the hotel about this missing point claim since Tuesday, wait until Thursday morning but no body reply me back. This matter is annoying and make me feel disappoint on the hotel that claimed as 5 stars service.

Dear Jarin N., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our facilities and food offerings. However, we regret to learn that your experience with our service staff did not meet your expectations. We strive to provide a welcoming atmosphere, and it is disappointing to hear that personal amenities were not proactively offered in your room. Additionally, we understand the importance of timely preparations such as the baby cot. Your comments about the checkout experience and the challenges you faced with your Accor points are noted. We aim for clarity and efficiency in our processes, and it seems we fell short in this instance. Please be assured that we take your concerns seriously, and your feedback will be reviewed with our team to improve our service delivery. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Warm regards, Hanny Front Office Manager Mondrian Singapore Duxton

Customer review rating 4.5/5

David W. Solo - Confirmed reviews ALL

Everything is perfect room is great theme. Trendy as usual. Front Desk though! Girls at the reception needs to chill. Never met such attitude at five stars.. Mondrian should been my favorite that’s why I tried Singapore Mondrian. But hello your team stinks.. make you wait like you nothing, no eye contact when speaking or listening. Make fun of clients words low key like we stupid don’t know what you playing? Lobby guys are pros and chill af. Pool is chef kiss But reception got my calls from room three times with same request but never got it done. Although they answered with sure no problem. Gross. Don’t think you need the job. Go home thanks.

Dear David W., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you enjoyed the ambiance of your room, the pool, and the professionalism of our lobby staff. However, I sincerely apologize for the experience you encountered at the front desk. Your concerns regarding the reception team's attentiveness and the handling of your requests are noted. We strive to maintain high standards of service, and it is disheartening to learn that we fell short during your visit. Your comments will be taken into consideration as we continually seek to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Warm regards, Hanny Front Office Manager Mondrian Singapore Duxton

Customer review rating 4.5/5

Unmesh M. A. Business - Confirmed reviews ALL

very nice and front desk accomodated my early arrival also

Dear Unmesh M. A., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our front desk was able to accommodate your early arrival, contributing to a pleasant experience. Your satisfaction is our priority. Warm regards, Hanny Front Office Manager Mondrian Singapore Duxton

Other web-users rate our hotel

  • 2,421 reviews 9.6/10 Location
  • 2,753 reviews 7.1/10 Room
  • 2,693 reviews 7.8/10 Service
  • 22 reviews 6.8/10 WiFi
  • 1,352 reviews 4.7/10 Comfort
  • 1,215 reviews 8.9/10 Vibe
  • 1,142 reviews 8.7/10 Pool
  • 1,030 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.