Mondrian Singapore Duxton 5 stars

Customer review rating (ALL Rating) 4.4/5 2,460 reviews

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16A Duxton Hill, 16A Duxton Hill, 16A Duxton Hill, 089970 SINGAPORE, Singapore

Description

Hotel extras

  • Located in one of Singapore's hippest district, a 5 to 7 min walk from Outram Park MRT & CBD

  • Gastronomical adventure with a signature Italian eatery, themed cocktail bar and cafes

  • Rooftop infinity pool decked with cabanas, cocktail lounge overlooking the Singapore skyline

  • Luxe bath amenities from New York-based Malin + Goetz's

  • A collection of multifunction, Italian Technogym equipment available in a 24 hour access gym

Our accommodation(s)

Hotel location

Mondrian Singapore Duxton

16A Duxton Hill, 16A Duxton Hill, 16A Duxton Hill
089970 SINGAPORE
Singapore

GPS:1.2788, 103.8419

Telephone
Fax +65 6019 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,460 reviews

Customer review rating 3.5/5

Paul W. C. Couples - Confirmed reviews ALL

Firstly great location. I would definitely look to book in the area if I visited the Singapore again. Hotel itself was good but I left feeling it could be a better hotel. Rooms are small and imho have poor interior design detailing. Breakfasts were ok but I’d stayed in 5 star hotels in Malaysia which were much better. Staff in the breakfast room were poor. Roof top bar had a great view but again I felt it was let down but poor service. Restaurant also the same. Food and drink prices were too high. Whilst I appreciate it’s Singapore there were much better bars and restaurants locally

Dear Paul W. C., Thank you for sharing your feedback regarding your recent visit to Mondrian Singapore Duxton. We appreciate your positive remarks about our location, and we are pleased to know that you found it convenient for your stay. We acknowledge your concerns regarding the size and design of the rooms, as well as your experience with breakfast and service in our dining facilities. Your observations about the quality of service in the breakfast area and at the rooftop bar have been noted, and we strive to ensure that all our guests enjoy attentive and efficient service. Additionally, we understand your thoughts on our pricing and recognize that there are various options in the area. Your insights are valuable to us as we continually seek to enhance our guest experience. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Warm regards, Hanny Front Office Manager

Customer review rating 2.5/5

Belinda M. W. Couples - Confirmed reviews ALL

Our recent stay unfortunately fell well short of expectations. Prior to arrival, we received communication from the hotel offering us the option to “enhance our stay.” As this trip was to celebrate our 25th wedding anniversary—which I had also mentioned at the time of booking—we chose to upgrade and received confirmation that our request for an Executive King room had been accepted. We arrived before the official 3 pm check-in time, which we had advised the hotel about in advance. At check-in, the staff member was blunt, stating that the hotel was very busy and that check-in was not available until 3 pm. When I asked how the hotel would contact us once the room was ready, I was again told—rather abruptly—to check in at 3 pm as the hotel was busy, and that no communication would be sent. At this stage, I also questioned the room type listed on the registration form, as it appeared incorrect. The receptionist assured us this was a simple error and confirmed that we were already in the upgraded room. It was not until the following morning, when we were told breakfast was not included, that we realised the upgrade had not actually occurred. I would also like to highlight that the hotel’s website states that the Executive King room includes a choice between a set breakfast at Christina’s or a buffet breakfast at Bottega di Carna. When I asked reception where the set breakfast at Christina’s was served, I was told there was only the buffet option, adding further confusion. Part of the advertised upgrade package included breakfast along with cocktails. Unfortunately, that experience was also disappointing. One of the canapés served contained a long black hair, which was off-putting. To their credit, Hylma Tay and Toni Rossetti did apologise and attempted to make things right by offering a complimentary dinner along with a bottle of wine. We appreciated the gesture. However, Toni told us the bottle of wine was from his “personal collection” and that it was the last bottle. It was only at lunch the following day that we discovered it was standard house wine. There was no need for this exaggeration—the gesture itself would have been entirely sufficient. Unfortunately, this left a disappointing, sour impression at the end of an already frustrating stay. The condition of the bedding was also concerning. The bedding cover had a noticeable red stain on it (we cannot confirm what it was), which was unpleasant to discover. When housekeeping came to replace it, we noticed that the bottom sheet had a hole, which also needed replacing. These are basic housekeeping checks that should have been completed before the room was prepared for guests. As this trip was specifically to celebrate our 25th wedding anniversary, it was disappointing that this was the only hotel during our trip that did not acknowledge the occasion in any way, despite it being mentioned at booking. Other hotels we stayed at made small gestures such as towel swans, paper petals on the bed, or a small cake with “Happy Anniversary” written on it. These touches required minimal effort or cost but made the stay feel special. Unfortunately, nothing similar was done here. Having worked in hospitality for more than 20 years, including over 12 years with Accor in Australia, we fully understand the pressures of the industry. That said, it was evident the hotel was understaffed and struggling to cope. Staff appeared overwhelmed, several interactions felt rushed and abrupt, and it seemed the team often lacked the capacity to properly assist guests. The compensation we received—in the form of $80 nett F&B credit, $80 nett off the rate, a taxi to the airport, and the dinner—was appreciated, but it did little to alleviate the overall sense of disappointment from our stay. With better staffing, closer attention to housekeeping, and clearer communication, the overall experience could have been significantly improved. We hope this feedback is useful in helping improve future guest experiences.

Dear Belinda M. W., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience fell short of the expectations you had for your 25th wedding anniversary. I understand that the check-in process was not handled to your satisfaction, and I regret that you did not receive the upgraded room you anticipated. Communication regarding room amenities and breakfast options should have been clearer, and I appreciate you bringing this to our attention. I will ensure that this is addressed with our team to prevent similar occurrences in the future. I am also disheartened to hear about the condition of the bedding and the issues you faced with your dining experience. Cleanliness and guest satisfaction are of utmost importance to us, and I will discuss your concerns with our housekeeping team. Lastly, I acknowledge that small gestures can make a significant difference during special occasions. Your feedback is valuable, and we will strive to improve our guest experience. Thank you once again for your insights. Candice Hong Director of Quality Assurance

Customer review rating 5.0/5

Jasmine Y. Families - Confirmed reviews ALL

We had a wonderful 3D2N stay celebrating our 1-year-old’s birthday with family. The whole experience made the occasion feel extra special. We also held our family lunch at Christina’s, and the restaurant managers were extremely kind and went the extra mile to arrange seating that could comfortably accommodate our group. The ambience was lovely and perfect for a family celebration. From the moment we arrived, we received a warm welcome from the General Manager and the outlet manager, whose genuine hospitality made us feel very well taken care of. All the guest relations staff were also incredibly kind and took the time to interact with our baby, which we really appreciated as parents. They even surprised us with birthday cakes for the celebration, which was such a thoughtful gesture. The amenities were excellent as well. The rooftop pool offers beautiful evening views and was very suitable for relaxing with our baby. The gym facilities are also state-of-the-art. Overall, it was a memorable family celebration and we truly felt welcomed and well cared for throughout our stay. Thank you to the whole team for the warm hospitality! 😊

Dear Jasmine Y., Thank you for sharing your delightful experience at Mondrian Singapore Duxton. We are thrilled to hear that your family celebration for your one-year-old's birthday was such a memorable occasion. It is wonderful to know that our team, including the General Manager and outlet manager, provided you with a warm welcome and attentive service throughout your stay. We take great pride in ensuring our guests feel well cared for, and it brings us joy to hear that our guest relations staff made a special effort to engage with your baby and surprise you with birthday cakes. We are also glad that you found the ambience at Christina’s suitable for your family gathering and enjoyed the amenities, including the rooftop pool and gym facilities. Your kind words serve as a great motivation for our team to continue delivering exceptional hospitality. We hope to welcome you and your family back for more special occasions in the future. Warm regards, Hanny Front Office Manager

Customer review rating 5.0/5

Robert V. D. Couples - Confirmed reviews ALL

Close to numerous restaurants, China town , shops. Wonderful roof top pool Damien and Ishtar were great in helping me locate my lost cellphone.

Dear Robert V. D., Thank you for your kind words regarding our location and amenities. We are pleased to hear that our General Manager, Mr Damien and Assistant Front Office Manager, Izhar, were able to assist you with your lost cellphone. Your feedback is invaluable in maintaining our high standards of service. Warm regards, Hanny Front Office Manager

Customer review rating 3.0/5

Andrea A. Business - Confirmed reviews ALL

Got into the room late due to flight arrival. AC filter had an issue and it was so loud it was impossible to sleep. Had to call reception and they intervened promptly at 2.30am. Would be ok for a 3star hotel, but in a 5 star the rooms and AC have to be monitored. The sound was very loud and impossible to miss. Rooms are also small and not logically built, with many minor but annoying details such as: - no plug in the bathroom. How am I supposed to use my shaver or hair drier? - no obvious space to leave the luggage open. - long unacceptable lines at breakfast. Again very bad floor planning

Dear Andrea A., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Singapore Duxton. I sincerely apologize for the inconveniences you experienced, particularly with the air conditioning and the room layout. We appreciate your comments about the noise issue and understand how it can affect your comfort, especially late at night. I acknowledge your concerns regarding the lack of bathroom plugs and luggage space, as well as the breakfast experience. Your observations about our facilities are valuable, and we will certainly take them into consideration as we continuously strive to enhance our guest experience. We are committed to maintaining the highest standards of service and comfort, and your insights will help us work towards that goal. Thank you once again for your feedback, and I hope you will consider giving us another opportunity to better serve you in the future. Candice Hong Director of Quality Assurance

Other web-users rate our hotel

  • 2,421 reviews 9.6/10 Location
  • 2,786 reviews 7.1/10 Room
  • 2,670 reviews 7.7/10 Service
  • 28 reviews 7.3/10 WiFi
  • 1,384 reviews 4.6/10 Comfort
  • 1,149 reviews 8.4/10 Pool
  • 1,018 reviews 6.7/10 Amenities
  • 901 reviews 7.8/10 Breakfast

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