Raffles Singapore 5 stars

Customer review rating (ALL Rating) 4.8/5 2,778 reviews

Raffles Singapore - Image 1
Raffles Singapore - Image 2
Raffles Singapore - Image 3
Raffles Singapore - Image 4

Description

Hotel extras

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Raffles Singapore

1 Beach Road
189673 SINGAPORE
Singapore

GPS:1.294, 103.855

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,778 reviews

TripAdvisor Rating  4.5/5  5,881 reviews

Certificate of excellence 2024

CAN'T FAULT ANYTHING ABOUT IT

TripAdvisor rating 5.0/5

Traveller747400 TripAdvisor review

We have stayed many many times at The Raffles Hotel and just cannot fault it. We again stayed in a "Palm Court Suite King" suite on the ground floor, which is where we prefer to be located, but anywhere at The Raffles is good! Housekeeping cannot be faulted; our room was impeccably clean. Butlers were very attentive and accommodating along with staff in the Tiffin Room where we had a superb breakfast each morning. The Concierge team are fantastic and very welcoming along with reception staff. Everyone at The Raffles made us feel very special and welcome, as they have always done. My wife and i cannot fault the property at all and highly recommend it. If you are considering staying, don't think about it twice, it's a must stay property. Thank you to everyone at The Raffles for such great stay and we look forward to staying again very soon.

Dear Traveller747400, Thank you for taking the time to rate your experience with us. We’re delighted that you enjoyed your time at Raffles Singapore and that our team contributed to a memorable experience. We look forward to welcoming you back soon. Yours faithfully, Wong Yoke Lan Director of Rooms Raffles Hotel Singapore

Afternoon Tea & A Singapore Sling

TripAdvisor rating 5.0/5

Vanessa G Solo travel - TripAdvisor review

If visiting Singapore you have to do afternoon tea at Raffles. The grand lobby is incredibly grand. Tea was delicious and my teapot was constantly topped up. Staff were lovely. After tea visit The Long Bar for a Singapore Sling. The Long Bar is very busy and people were queuing to get inside. Some people seemed put off by the queue but it wasn’t a long wait and was so worth it.

Dear Vanessa G, Thank you for taking the time to rate us. We’re delighted to hear that you enjoyed your afternoon tea experience in the Grand Lobby and appreciated the attentive service. It’s wonderful to know that you also made time to visit the Long Bar and found the experience worth the wait. We look forward to welcoming you back on your next visit to Singapore for more memorable moments. Yours faithfully, Wong Yoke Lan Director of Rooms Raffles Hotel Singapore

Rough Start, but smooth stay

TripAdvisor rating 4.0/5

Zane T TripAdvisor review

First hotel in Singapore trip. Very warm hospitality. Very good Singapore Sling. The staff not very attentive when doing room cleaning. But the room was very comfortable. The check in experience was comfortable but could have been more welcoming.

Dear 296zanet, Thank you for taking the time to rate your experience with us. We’re pleased to hear that you enjoyed the warm hospitality, the comfort of your room, and our signature Singapore Sling. However, we regret that the attentiveness of the housekeeping staff and the check-in experience fell short of expectations. Your comments are valuable to us, and we’ll address these areas with our team to ensure improvements. We hope to welcome you back for an even better stay in the future. Yours faithfully, Wong Yoke Lan Director of Rooms Raffles Hotel Singapore

Wow. . Colonial Singapore at its best

TripAdvisor rating 5.0/5

caroline196260 Couples - TripAdvisor review

Arrived for afternoon tea and was greeted with a red carpet reception. Afternoon tea was absolutely perfect, all washed down with a great quality champagne.The ambience was perfect with exquisite service and a lady playing a harp. Next stop ..long bar for a Singapore Sling...perfect!

Dear caroline196260, Thank you for sharing your experience with us. We’re delighted to hear that your afternoon tea was memorable, from the red carpet welcome to the champagne and harp music. It’s wonderful to know that the ambience and service made for a perfect visit. We hope you enjoyed your stop at the Long Bar for a Singapore Sling and look forward to welcoming you back soon for more memorable moments. Yours faithfully, Wong Yoke Lan Director of Rooms Raffles Hotel Singapore

They can't be bothered to reply to my emails on queries.

TripAdvisor rating 1.0/5

Paradise29381729913 Couples - TripAdvisor review

I've been looking for corporate pricing for raffles for my wife's birthday, and they can't even reply to a single email asking for queries related to the stay. Competition hotels like 4 seasons and Mandarin oriental have given me all the information needed and waiting to take my reservation. Seems like the standard provided is of at best a 3 star hotel and comments mentioning drop in quality are true after all.. I might just have dodged a bullet here booking with these guys. Take your business elsewhere!

Dear Paradise29381729913, Thank you for bringing this to our attention. We sincerely apologise for the lack of response to your inquiry regarding corporate pricing for your wife's birthday celebration. This does not reflect the standard of service we strive to provide at Raffles Singapore. We understand your frustration, especially when other establishments have been more responsive. Your feedback is invaluable, and we will review our communication processes to prevent such oversights in the future. Please feel free to reach out to us directly at singapore@raffles.com, and we will ensure your inquiry is prioritised. We hope to have the opportunity to regain your trust and provide the exceptional experience that Raffles is known for. Yours faithfully, Wong Yoke Lan Director of Rooms Raffles Hotel Singapore

In partnership with TripAdvisor

Other web-users rate our hotel

  • 390 reviews 9.4/10 Location
  • 785 reviews 8.9/10 Room
  • 1,566 reviews 8.8/10 Service
  • 7 reviews 4.5/10 WiFi
  • 564 reviews 9.5/10 Vibe
  • 512 reviews 8.3/10 Food
  • 495 reviews 8.8/10 Amenities
  • 218 reviews 8.2/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore