Raffles Singapore 5 stars

Dear Jia L. T., Thank you for taking the time to share your thoughtful feedback. We are delighted to know that you had a very pleasant stay and enjoyed the atmosphere of the hotel. It is especially rewarding to see your positive ratings for your arrival experience, accommodation, cleanliness, and breakfast offerings. At the same time, we appreciate you bringing the breakfast billing confusion to our attention. We understand how unexpected it must have been to be asked to sign charges despite breakfast being included in your package, and we agree that greater care should have been taken to verify your reservation details and provide clear information. We regret any inconvenience this caused. We are also sorry that the follow-up regarding your misplaced clothing took longer than expected. While we are pleased that the item was successfully located, we understand that more timely communication would have provided greater reassurance, particularly given the service standards we strive to uphold. Your observations are both constructive and valuable, and they will be shared with the relevant teams as we continue to refine our processes and improve the guest experience. We sincerely appreciate your understanding and are pleased that these issues did not significantly detract from what was otherwise an enjoyable stay. We hope to have the pleasure of welcoming you again for another exceptional and seamless experience at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Peter R., Thank you for sharing such wonderful feedback with us. We are truly delighted to know that your stay exceeded expectations and that the warmth, professionalism, and genuine hospitality of our team had such a positive impact on your experience. It is especially rewarding to hear that the thoughtful details, exceptional dining experiences, and variety of offerings across our venues contributed to a memorable stay. We are also pleased that you enjoyed the comfort and beauty of your accommodation, as well as our breakfast selection and facilities. Your perfect ratings across these areas are sincerely appreciated. Your recognition of our team means a great deal to us. To know that you would return because of the people who work here is one of the highest compliments we could receive. We will be delighted to share your kind words with all of our colleagues, who take great pride in creating exceptional experiences for every guest. We hope to have the pleasure of welcoming you again for another exceptional and unforgettable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Lewis M. M., Thank you for sharing such a wonderful reflection of your stay with us. We are truly delighted to know that you regard Raffles Singapore as one of the world's greatest hotels. It is especially rewarding to hear your appreciation for the careful restoration and preservation of the hotel's heritage, as well as the timeless elegance and character that continue to define the Raffles experience. Your kind words about the warm welcome, classic hospitality, and enduring sense of grandeur are greatly appreciated. Preserving the rich history of this iconic landmark while delivering exceptional service for today's traveller is something we take immense pride in. We hope to have the pleasure of welcoming you again for another memorable and enriching stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Rosemary M. L., Thank you for your wonderful feedback. We are delighted to know that you felt valued and cared for throughout your stay. It is especially rewarding to hear that the warmth, attentiveness, and professionalism of our team created such an outstanding experience from arrival to departure. Your kind words about the smiles, service, and overall hospitality are greatly appreciated and reflect the memorable experiences we strive to create for every guest. We are also grateful for your recognition of Rohan. We will be delighted to share your compliments with him, and we are certain he will be encouraged to know that his efforts contributed so positively to your stay. We hope to have the pleasure of welcoming you again for another exceptional and memorable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Leslie A. J., Thank you for sharing such A. beautiful reflection of your stay with us. We are truly delighted to know that your birthday celebration at Raffles Singapore became such A. memorable and meaningful experience. It is especially rewarding to hear that the thoughtful touches in your suite, your dining experience at 1887, and your departure all contributed to making your stay feel so special. Your kind words about the atmosphere of the hotel and the way our team made you feel individually valued are deeply appreciated. Creating A. sense of genuine care and making every guest feel important is at the heart of what we strive for, and we are so pleased that this was reflected throughout your visit. We are also grateful for your recognition of our butler service and the wider team, even if you were unable to recall A. specific name. We will share your appreciation with them, as they will be encouraged to know their efforts helped create such A. lasting impression. We look forward to the pleasure of welcoming you back for another exceptional and unforgettable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore