Raffles Singapore 5 stars

Customer review rating (ALL Rating) 4.8/5 1,628 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

Our accommodation(s)

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Hotel location

Raffles Singapore

1 Beach Road
189673 SINGAPORE
Singapore

GPS:1.294, 103.855

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,628 reviews

Customer review rating 5.0/5

Thomas M. Couples - Confirmed reviews ALL

This was our first visit to Singapore and Raffles and we appreciated the very professional and attentive staff and their constant attention to detail. This historical hotel was renovated a few years ago and is a wonderful oasis in this vibrant city. Our suite was delightful and the generous balcony overlooking a beautiful garden was an excellent morning and evening relaxation spot. Amenities are very modern and state of the art. Dining is an experience you want to enjoy at every opportunity. This will be our go-to location for future trips to Singapore.

Dear Thomas M., Thank you for your gracious and detailed reflection. We are truly delighted to hear that your first visit to both Singapore and Raffles was so memorable, and that the comfort of your suite and the attentiveness of our team created such a meaningful experience. It is especially rewarding to know that you found our hotel to be a tranquil oasis, and we are honoured to be your preferred choice for future visits. At the same time, we sincerely appreciate your thoughtful feedback regarding the website experience and the tone of our welcome email. Your observations are invaluable and will be carefully reviewed as we continue to refine every aspect of the guest journey. Thank you for allowing us the privilege of hosting you. We look forward to welcoming you back for many more memorable stays. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Customer review rating 5.0/5

Martin F. Couples - Confirmed reviews ALL

On arrival our room was upgraded and we received surprise Singapore Slings, cake and chocolates to celebrate my wife's recent birthday. During our 4 day stay we sampled the long bar, Tiffin's and room service. Everything was beautifully presented by immaculate, informed staff. Our stay felt very special, thankyou

Customer review rating 5.0/5

Colin F. Couples - Confirmed reviews ALL

A real treat

Dear Colin F., Thank you for rating us. We are glad to know you had a great experience with us and we hope to welcome you back again soon. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Customer review rating 4.0/5

Amelia P. Couples - Confirmed reviews ALL

The room was very comfortable. The amenities were great. There were two instances where service fell short. When we checked in I asked the butler for a steamer that was never delivered. The day before our checkout I went to the front desk to ask to have our luggage picked up at 7 am but no one showed up. We had to call to have our baggage picked up.

Dear Amelia P., Thank you for taking the time to share your feedback. We are pleased to know that you found your suite comfortable and appreciated the amenities provided. However, we sincerely regret the lapses in service you experienced, particularly regarding the undelivered steamer and the delay in luggage assistance. This is not reflective of the attentive and seamless service we strive to provide. Your comments are deeply valued and will be shared with our team as we continue to refine our service. We hope to have the opportunity to welcome you back for a more flawless and enjoyable stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Customer review rating 3.5/5

On Y. C. Families - Confirmed reviews ALL

A family trip with our baby, beautiful hotel, good service, a little more on personal touch and caring would be apprecaited.

Dear On Y. C., Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your family stay with us and appreciated the beauty of our hotel and the service provided. At the same time, we sincerely regret that the level of personalisation and attentiveness did not fully meet your expectations, particularly during breakfast. Your observations are greatly valued and will be shared with our team as we continue to refine our service and create more thoughtful, tailored experiences for our guests. We hope to have the pleasure of welcoming you and your family back for a more seamless and memorable stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Other web-users rate our hotel

  • 348 reviews 9.4/10 Location
  • 610 reviews 9.2/10 Room
  • 1,163 reviews 9/10 Service
  • 486 reviews 9.6/10 Vibe
  • 376 reviews 9/10 Amenities
  • 344 reviews 8.6/10 Food
  • 206 reviews 9/10 Comfort
  • 156 reviews 8.6/10 Breakfast

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