Dear Inger J. A. C., Thank you so much for sharing your wonderful experience at Mercure Maintenon! We're thrilled to hear that you found our hotel lovely and that it met your expectations. It’s great to know that you appreciated our welcoming lobby and efficient check-in staff. We always strive to create a comfortable atmosphere for our guests. We’re also delighted that you enjoyed a restful night and a great dinner in our restaurant. The local area truly has so much to offer, and it sounds like you made the most of your stay with a lovely walk by the river. We’re excited to hear that you’re considering a return visit! The castle and spa are fantastic options that we would love for you to explore next time. I appreciate your feedback regarding the spa services; we’re always looking for ways to enhance our guests' experiences, and we’ll take your suggestion to heart. Regarding your GOLD Accor membership benefits, I apologize for any confusion you encountered during your stay. We aim to ensure all our loyal members receive their entitled perks, and I encourage you to reach out to our team next time so we can ensure you enjoy everything you deserve. Once again, thank you for your kind words and constructive feedback. We can’t wait to welcome you back to Mercure Maintenon! Warm regards, L'équipe Mercure Maintenon

Dear Marion, Thank you for sharing your thoughts with us! We’re glad to hear you found our hotel clean and convenient, and that our staff made an effort to assist you. We always strive to offer a variety of dining options, and we appreciate your feedback about our breakfast pricing. We’ll take your input into consideration as we aim to enhance our guests' experiences. Best regards, L'équipe Mercure Maintenon

Dear Hazel R., Thank you so much for taking the time to share your feedback about your recent stay with us! We're thrilled to hear that you found our hotel lovely and well-situated, and that you enjoyed the comfort of your bed and room. It’s also wonderful to know that our breakfast options and the friendliness of our staff contributed to your overall positive experience. I’m sorry to hear about the running toilet and the absence of tissues in your bathroom. We strive for a comfortable stay for all our guests, and I understand how these details can impact your experience. While we do provide tissues in our Privilege rooms as part of our amenities, I appreciate your perspective on this and will be sure to pass your feedback along to our management team for their consideration. It’s important for us to meet our guests' needs, and we’re always looking for ways to improve. Thank you once again for your kind words and constructive feedback. We hope to welcome you back in the future for another enjoyable stay! Best wishes, L'équipe Mercure Maintenon

Dear Pamela, Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed the rooms and had a delightful meal in town. It’s always a pleasure to know our guests find joy in exploring the local area. I completely understand your concerns about parking; our basement can indeed be a bit snug, especially for larger vehicles. We appreciate your patience with this and hope it didn’t detract too much from your stay. It’s a challenge we’re aware of, and we always strive to make the best of the situation for our guests. Regarding your dining experience, I apologize for the inconvenience with restaurant reservations. While we do recommend making a reservation in advance, it seems we missed an opportunity to ensure you had a spot when you arrived. We’re glad you found a lovely meal in town, but I can see how a quick dinner at the hotel would have been more convenient after a long day of travel. We’ll definitely take your feedback into account for our future communications with guests. Thank you again for sharing your experience, and we hope to welcome you back soon! If you have any special requests for your next visit, please don’t hesitate to let us know. Best regards, L'équipe Mercure Maintenon

Dear Mark P., Thank you so much for taking the time to share your thoughts about your stay with us. We're thrilled to hear that you enjoyed our spacious rooms and found the bed comfortable. It’s also great to know that you liked the food we offer at breakfast and in our restaurant. I appreciate your feedback regarding the service at dinner. We're always working on improving our efficiency, and your comments will help us refine that aspect. I'm sorry to hear about the issues in your room. We strive to provide a comfortable and functional environment for our guests, and it sounds like we fell short in a few areas. Your observations about the lighting, the bathroom mirror, and the plug socket are valuable. We aim for each room to be well-equipped and convenient, and I’ll be sure to pass your comments along to our maintenance team to look into these details. It’s wonderful to hear that you enjoyed the lovely location by the chateau in Maintenon. We’re lucky to be situated in such a beautiful area! Thank you once again for your constructive feedback; it really helps us improve and provide the best experience for our guests. We hope to welcome you back in the future for another enjoyable stay! L'équipe Mercure Maintenon

Dear Jeanne, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed our beautiful area and found our hotel to be fantastic. It’s great to know you appreciated our wonderful rooms and the convenient location for dining and shopping. Our team strives to provide friendly and helpful service, and your kind words truly motivate us. We hope to welcome you back soon! Best regards, L'équipe Mercure Maintenon

Dear Jayne, Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed your stay and found our location and service to your liking. I’m glad you appreciated our comfortable rooms and parking. I apologize for the breakfast temperature and understand your disappointment regarding the spa access fee, as it is a separate service to ensure a premium experience. We hope to welcome you back soon! L'équipe Mercure Maintenon

Hi Maegan, Thank you for your lovely feedback! We're thrilled to hear you found your stay comfortable and enjoyed the convenience of our location. We appreciate your thoughts on the room decor and will take that into consideration as we continue to enhance our guests' experience. We hope to welcome you back on your next trip! Best regards, L'équipe Mercure Maintenon

Dear Patrick C., Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed your stay with us and appreciated our team’s hospitality. It's great to know you found our hotel comfortable and clean, and that you took the time to explore the charming area around us. We hope to welcome you back soon for another pleasant visit! Best regards, L'équipe Mercure Maintenon

Dear Larry H., Thank you so much for your kind words! We're thrilled to hear that you enjoyed our beautiful facility, the attentive service from our staff, and the delicious meals we offer. It's wonderful to know you appreciated the cleanliness and our picturesque setting near the Chateau. We hope to welcome you back for another memorable stay! Best wishes, L'équipe Mercure Maintenon

Lieber Kai R., vielen Dank für Ihre freundlichen Worte! Es freut uns sehr zu hören, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und alles stimmig war. Ihr positives Feedback motiviert unser Team, weiterhin unser Bestes zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. L'équipe Mercure Maintenon

Dear James, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found your room lovely. It's great to know that you had a nice evening meal, though we understand that our vegetarian menu could be more extensive. We appreciate your feedback and will take it into consideration for future updates. We hope to welcome you back soon! Best wishes, L'équipe Mercure Maintenon

Dear Christopher R., Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a very good stay and found our staff at the hotel and spa to be friendly. Your kind words truly mean a lot to us. I appreciate your feedback regarding the communication between the front desk and the restaurant. I understand how important it is for these details to be seamless, especially when it comes to special occasions like yours. It’s disappointing to learn that there was a mix-up with the half board meal and the candles for your birthday dessert. We always strive to ensure a memorable celebration for our guests, and I regret that we fell short in this instance. Rest assured, we take your comments seriously and will work on improving our internal communication to avoid such issues in the future. Regarding the missing ingredients for your wife's cocktail and the unavailability of the Burrata, I apologize for any inconvenience this caused. Our goal is always to provide a delightful dining experience, and it’s unfortunate that we couldn’t meet your expectations this time. We appreciate your understanding and patience with these hiccups. Thank you again for your thoughtful feedback, and we hope to welcome you and your family back to Mercure Maintenon soon. We’d love to make your next visit even more special! L'équipe Mercure Maintenon

Hello, Thank you so much for your kind words! We're thrilled you enjoyed our lovely communal spaces and found our team to be helpful. It's always a pleasure to welcome furry friends, and we appreciate your recommendation. Regarding your dining experience, we value your feedback and will certainly take it into consideration. We hope to see you and your dog again soon! Best regards, L'équipe Mercure Maintenon

Hi Michael, Thanks for taking the time to share your feedback! I’m thrilled to hear you enjoyed your clean junior suite, our breakfast, and the ease of parking. It’s great that you had a good dinner as well! If there’s anything specific we can improve upon in the future, please let us know. We’re always looking to enhance our guests’ experiences. Best regards, L'équipe Mercure Maintenon

Dear Lynne, Thank you for taking the time to share your thoughts with us! We're thrilled to hear you enjoyed our beautiful hotel, its fantastic location, and the breakfast we serve. Your appreciation means a lot to us. I truly apologize that your room didn’t meet your expectations and that the toiletries provided were limited. We strive to make every stay comfortable and welcoming, and your feedback helps us improve. Regarding the pool access, we've made some adjustments to ensure a relaxing experience for all our guests. While it may feel different than your previous stay, we hope the changes ultimately enhance your experience during peak times. It's wonderful to hear that most of our staff were helpful; we pride ourselves on our service. We'll be sure to pass your compliments along and address the areas where we can do better. We appreciate your input and hope to welcome you back soon for an even better stay. Warm regards, L'équipe Mercure Maintenon

Dear Alexandra, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our facilities and high standard of service during your stay. It's wonderful to know that you found our hotel, restaurant, and spa to be of great quality – we always strive to provide our guests with a comfortable and enjoyable experience. We appreciate your feedback regarding our spa and pool timings for children. We understand that traveling with kids can sometimes be challenging, and we want to accommodate families as best as we can. While we aim to provide a relaxing environment for all our guests, we also recognize the need for family-friendly options. Your suggestion for an extended timeframe for children is very valuable, and we’ll definitely consider it as we review our policies moving forward. It’s always our goal to create a welcoming atmosphere for everyone. We can’t wait to welcome you back for another escape from the Paris heat! If there’s anything specific you’d like to see during your next visit, please feel free to reach out in advance. Best regards, L'équipe Mercure Maintenon

Dear Alex, Thank you so much for your kind words! We're thrilled to hear you found our hotel comfortable and enjoyed our lovely staff and food. It truly makes our day to know that you had a pleasant experience. We hope to welcome you back soon for another wonderful stay! L'équipe Mercure Maintenon