Dear James, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found your room lovely. It's great to know that you had a nice evening meal, though we understand that our vegetarian menu could be more extensive. We appreciate your feedback and will take it into consideration for future updates. We hope to welcome you back soon! Best wishes, L'équipe Mercure Maintenon

Dear Christopher R., Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a very good stay and found our staff at the hotel and spa to be friendly. Your kind words truly mean a lot to us. I appreciate your feedback regarding the communication between the front desk and the restaurant. I understand how important it is for these details to be seamless, especially when it comes to special occasions like yours. It’s disappointing to learn that there was a mix-up with the half board meal and the candles for your birthday dessert. We always strive to ensure a memorable celebration for our guests, and I regret that we fell short in this instance. Rest assured, we take your comments seriously and will work on improving our internal communication to avoid such issues in the future. Regarding the missing ingredients for your wife's cocktail and the unavailability of the Burrata, I apologize for any inconvenience this caused. Our goal is always to provide a delightful dining experience, and it’s unfortunate that we couldn’t meet your expectations this time. We appreciate your understanding and patience with these hiccups. Thank you again for your thoughtful feedback, and we hope to welcome you and your family back to Mercure Maintenon soon. We’d love to make your next visit even more special! L'équipe Mercure Maintenon

Hello, Thank you so much for your kind words! We're thrilled you enjoyed our lovely communal spaces and found our team to be helpful. It's always a pleasure to welcome furry friends, and we appreciate your recommendation. Regarding your dining experience, we value your feedback and will certainly take it into consideration. We hope to see you and your dog again soon! Best regards, L'équipe Mercure Maintenon

Hi Michael, Thanks for taking the time to share your feedback! I’m thrilled to hear you enjoyed your clean junior suite, our breakfast, and the ease of parking. It’s great that you had a good dinner as well! If there’s anything specific we can improve upon in the future, please let us know. We’re always looking to enhance our guests’ experiences. Best regards, L'équipe Mercure Maintenon

Dear Lynne, Thank you for taking the time to share your thoughts with us! We're thrilled to hear you enjoyed our beautiful hotel, its fantastic location, and the breakfast we serve. Your appreciation means a lot to us. I truly apologize that your room didn’t meet your expectations and that the toiletries provided were limited. We strive to make every stay comfortable and welcoming, and your feedback helps us improve. Regarding the pool access, we've made some adjustments to ensure a relaxing experience for all our guests. While it may feel different than your previous stay, we hope the changes ultimately enhance your experience during peak times. It's wonderful to hear that most of our staff were helpful; we pride ourselves on our service. We'll be sure to pass your compliments along and address the areas where we can do better. We appreciate your input and hope to welcome you back soon for an even better stay. Warm regards, L'équipe Mercure Maintenon

Dear Alexandra, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our facilities and high standard of service during your stay. It's wonderful to know that you found our hotel, restaurant, and spa to be of great quality – we always strive to provide our guests with a comfortable and enjoyable experience. We appreciate your feedback regarding our spa and pool timings for children. We understand that traveling with kids can sometimes be challenging, and we want to accommodate families as best as we can. While we aim to provide a relaxing environment for all our guests, we also recognize the need for family-friendly options. Your suggestion for an extended timeframe for children is very valuable, and we’ll definitely consider it as we review our policies moving forward. It’s always our goal to create a welcoming atmosphere for everyone. We can’t wait to welcome you back for another escape from the Paris heat! If there’s anything specific you’d like to see during your next visit, please feel free to reach out in advance. Best regards, L'équipe Mercure Maintenon

Dear Alex, Thank you so much for your kind words! We're thrilled to hear you found our hotel comfortable and enjoyed our lovely staff and food. It truly makes our day to know that you had a pleasant experience. We hope to welcome you back soon for another wonderful stay! L'équipe Mercure Maintenon

Hello Alexis, Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed your stay with us at Mercure Maintenon and found our facilities comfortable and inviting. It sounds like you made the most of your time here, from relaxing by the pool to enjoying our breakfast offerings. We take pride in providing a peaceful escape, especially during those hot summer months in Paris! It’s wonderful to hear you appreciated the serene outdoor terrace and the options available for enjoying the World Cup games. We strive to create an enjoyable atmosphere for our guests, and it’s great to know you felt at home. The beauty of our village and the nearby castle truly adds to the experience, and I'm glad you had the chance to explore that history and scenery. While we aim to provide a variety of dining options, it’s good to know you found some local spots to enjoy a meal and that the bakery was within easy reach for a fresh treat. Chartres is indeed just a short drive away and offers a wealth of attractions, so it’s great to hear you planned a visit there as well. Thank you again for sharing your experience. We’d love to welcome you back anytime for another relaxing retreat! Best wishes, L'équipe Mercure Maintenon

Dear Jim, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in preparing your room and understand the inconvenience this may have caused. We always strive to have our rooms ready as early as possible and regret that this was not the case during your stay. Regarding the ants, unfortunately, during periods of very hot weather, these small insects tend to seek cooler areas indoors. While this is a natural phenomenon, we understand that it can be unpleasant, and we are taking the necessary measures to minimize their presence. We truly appreciate your understanding and hope to have the pleasure of welcoming you again under better conditions and providing you with a more enjoyable experience. Kind regards, The Mercure Maintenon Team

Dear Kevin, Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced regarding your restaurant reservation. We understand how frustrating it can be when communication does not meet expectations, and we regret any inconvenience caused upon your arrival. Please be assured that your comments have been shared with our team so that we can continue to improve our service and provide a smoother experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you a stay that fully meets your expectations. Kind regards, The Mercure Maintenon Team

Dear Carmel, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that you experienced issues during check-in and with your room key. Please accept our apologies for the inconvenience caused. However, we would like to clarify that the location of your room was not related in any way to the fact that you were travelling with a puppy. Room allocation is determined according to the room category booked and operational availability at the time of arrival. We appreciate your comments, as they help us identify areas where we can improve our service and facilities. Kind regards, The Management Team

Dear Sallie, Thank you for taking the time to share your experience. We are sincerely sorry for the inconvenience you encountered. Indeed, we do not offer sharing dishes on our menu, but we are pleased to hear that you found our portions generous. Regarding our prices, we would like to point out that they remain quite reasonable considering the quality and type of dishes offered. Finally, concerning the room cleaning, we apologize if any of your personal belongings were moved. In order to ensure a thorough cleaning, particularly of the bathroom surfaces as well as vacuuming and mopping the room, our housekeeping staff may need to move items left on the floor. We hope to have the pleasure of welcoming you again under better circumstances. The Mercure Maintenon Team

Salut Alastair, Merci beaucoup pour tes gentils mots ! Je suis ravi d'apprendre que tu as apprécié ton séjour et que le petit déjeuner était à la hauteur. J'apprécie tes commentaires concernant la serviette de bain ; nous en tiendrons certainement compte pour les prochaines visites. Nous voulons nous assurer que tu as tout ce qu'il te faut pour un séjour confortable. Nous avons hâte de te revoir bientôt ! Cordialement, L'équipe Mercure Maintenon

Hello Alison, Thank you so much for your kind feedback! We’re thrilled to hear that you had a great stay with us. It’s always a pleasure to know that our guests enjoyed dinner at the restaurant and found our team attentive and welcoming. We take pride in providing quality service, and your comments motivate us to keep going in this direction. Regarding your note about the wine selection for the welcome cocktail, we appreciate you sharing that. We know that France is full of quality wines, and we are constantly reviewing our selection to ensure it meets our guests' expectations. Your preferences are important to us, and we hope to provide you with a better experience on your next visit. We would be delighted to welcome you back to Mercure Maintenon and make your next stay even more memorable. Best regards, The Mercure Maintenon Team

Hi Alain, Thank you so much for your lovely feedback! We're thrilled to hear you had a super weekend with us at Mercure Maintenon. It’s always a pleasure to host guests who enjoy their stay. We hope to welcome you back for another delightful experience soon! Best regards, L'équipe Mercure Maintenon.

Dear Didier, Thank you for sharing your feedback! I’m glad to hear you enjoyed our well-maintained hotel and had a delightful experience at our restaurant, especially with our cheese selection. I understand the bathroom setup wasn't quite what you expected, and we appreciate your comments on that. Your insights help us to continue improving our guest experience. Best wishes, L'équipe Mercure Maintenon

Dear Emmanuella, Thank you for sharing your thoughts with us! We're glad to hear you enjoyed our location and found our staff to be efficient. We appreciate your feedback regarding the room amenities, as we're always looking for ways to enhance our guests' experience. Your comments about the quality of items will certainly be taken into consideration as we work toward improving our services. Best regards, L'équipe Mercure Maintenon

Dear Mr D., Thank you very much for taking the time to share such a detailed and thoughtful review following your stay with us over the Christmas period. We are delighted to read that you, your partner and your mother-in-law enjoyed a relaxing and peaceful holiday with us, and that our team contributed positively to your experience. Your kind words about Roxane and Juliette have been shared with them and the wider team – they will be truly pleased to know their attentiveness made a difference. We are also very happy that you enjoyed the spa, the pool and your treatments, which are indeed designed to offer moments of calm and well-being. At the same time, we would like to sincerely thank you for your constructive feedback. Your comments regarding accessibility, particularly the layout of the accessible room, the bathroom configuration and the positioning and marking of disabled parking spaces, are extremely valuable. These points have been shared with our management and technical teams, as accessibility and safety are priorities for us, and your observations help us identify concrete areas for improvement. We also acknowledge your remarks concerning the rooms (amenities, cups, tissues), breakfast experience, and sustainability initiatives. Your feedback on breakfast hours during holiday periods, buffet expectations, table layout and pricing is very relevant and will be reviewed as part of our ongoing reflections. Likewise, your suggestions regarding reusable cups, recycling facilities and clearer sustainable practices are well noted and align with improvements we wish to strengthen in the future. Regarding the restaurant, we appreciate your understanding during the busy first evening and are glad that the team was able to recover the experience the following night. Your comments about local products, particularly cheeses, and food waste are insightful and will be discussed with our culinary team. Once again, thank you for both your kind compliments and your honest, well-considered suggestions. Feedback like yours helps us progress and improve the experience we offer to our guests. We truly hope to have the pleasure of welcoming you and your family again in Maintenon for another relaxing stay. Warm regards, The Mercure Maintenon Team