Mercure Garut City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 157 reviews

Mercure Garut City Center - Image 1
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Description

Hotel extras

  • Strategic location surrounded by businesses and local attractions

  • Beautiful warm infinity pool surrounded by natural sceneries

  • ANTARA restaurant serving finest local delicacies and international flavours

  • Multiple pillarless ballrooms cater more than 400 people for your event and meetings

  • Strategically integrated with Ciplaz Mall

Our accommodation(s)

Hotel location

Mercure Garut City Center

Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota
44118 Garut
Indonesia

GPS:-7.21164, 107.90034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ANTARA

ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  157 reviews

Customer review rating 4.5/5

Shulhan P. Families - Confirmed reviews ALL

hospitality for all crew is above average than other mercure hotel. the procedure of check in and check is very efficient. need to improve playground and activity for toodler. the room is very clean and comfy.

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 5.0/5

Arnout V. D. M. Solo - Confirmed reviews ALL

Convenient, clean, and friendly! I really enjoyed my stay and the excellent service provided by the staff. I wish all hotels were like this!

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 5.0/5

Ronald A. P. Business - Confirmed reviews ALL

So far so good

Dear Mr. Ronald, Thank you very much for taking the time to share your positive experience at Mercure Garut City Center. We are truly delighted to know that you enjoyed your stay with us and that our services met your expectations. We are always striving to provide a pleasant and memorable experience, and your feedback is the best reward for our efforts. We look forward to welcoming you back soon for another enjoyable stay. Best regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Dhimas H. Business - Confirmed reviews ALL

The location is excellent, conveniently close to a mall. The hotel is relatively new, with comfortable beds and well-maintained, modern furniture. The front office staff provided very good service—friendly, helpful, and professional throughout the stay. The breakfast was also enjoyable, offering a good selection of meals. One area for improvement is the Smart TV (Netflix feature), as there are instances where an account is logged in using a code but cannot be logged out. This prevents other guests from using the feature properly. Overall, I am very satisfied with what Hotel Mercure has to offer and would definitely consider staying here again.

Dear Mr. Dhimas, Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us at Mercure Garut City Center. We are delighted to know that you enjoyed our strategic location near the mall, the comfort of our rooms and beds, the modern facilities, the service from our Front Office team, as well as our breakfast selection. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering excellent service. We also sincerely thank you for highlighting the issue with the Smart TV (Netflix feature). Please be assured that your feedback has been shared with our Engineering team for immediate review and improvement, to ensure a better and more seamless experience for our future guests. It is always a pleasure to know that you are very satisfied with your stay, and we truly look forward to welcoming you back again for another enjoyable visit. Best Regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Julia R. Friends - Confirmed reviews ALL

Very satisfying with the hotel breakfast and friendly staff

Dear Ms. Julia, Thank you very much for taking the time to share your positive experience at Mercure Garut City Center. We are truly delighted to know that you enjoyed your stay with us and that our services met your expectations. We are always striving to provide a pleasant and memorable experience, and your feedback is the best reward for our efforts. We look forward to welcoming you back soon for another enjoyable stay. Best regards, Winaryo Wasdi General Manager

Other web-users rate our hotel

  • 268 reviews 8.7/10 Location
  • 1,228 reviews 9.4/10 Room
  • 1,504 reviews 9.5/10 Service
  • 31 reviews 6.2/10 WiFi
  • 1,139 reviews 9.1/10 Food
  • 609 reviews 9.7/10 Cleanliness
  • 548 reviews 8.9/10 Breakfast
  • 418 reviews 9.4/10 Vibe

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