Name: Mercure Garut City Center - ALL
Address: Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota, Garut, 44118, ID
Telephone: +622625301111
Rating: 4.6

Mercure Garut City Center

Hotel for travellers looking for local and authentic experiences

Awaken your senses with the lush mountainscapes and the cool, crisp air of West Java, all from the comfort of your room or our beautiful infinity pool. Whether you're here to escape the heat or to embark on a new adventure, Mercure Garut City Center is your perfect base for discovering the local charm and natural wonders that make it a true gem. Feel local everywhere and let Mercure Garut City Center elevate your stay with a blend of warm hospitality, local insights, and a dynamic, spirited atmosphere.

Discover local charm in the vibrant surroundings of our hotel. Just a short journey away from the Garut Train Station and the Tegalluar WHOOSH fast train station, nearby attractions include Tropikana Waterpark, Mount Papandayan and Santolo Beach.

Welcome to Mercure Garut, where the lush mountainscapes and fresh cool air of West Java await. Our warm hospitality with local insights and a dynamic atmosphere, ensuring that you "Feel Local Everywhere".

Hotel Management

Hotel extras

Strategic location surrounded by businesses and local attractions
Beautiful warm infinity pool surrounded by natural sceneries
ANTARA restaurant serving finest local delicacies and international flavours
Multiple pillarless ballrooms cater more than 400 people for your event and meetings
Strategically integrated with Ciplaz Mall

Our accommodation(s)

Room

Deluxe Room - 1 double bed

3 pers. max
25 m² / 269 sq ft

Views: Garden View

See availabilities

Room

Deluxe Room - 2 single beds

3 pers. max
25 m² / 269 sq ft

Views: Garden View

See availabilities

Room

Privilege Room - 1 double bed

3 pers. max
28 m² / 301 sq ft

Views: Mountain view

See availabilities

Room

Privilege Room - 2 single beds

3 pers. max
28 m² / 301 sq ft

Views: Mountain view

See availabilities

Room

Privilege Room, balcony - 1 queen-size bed

3 pers. max
32 m² / 344 sq ft

Views: Mountain view

See availabilities

Room

Privilege Room, balcony - 2 single beds

3 pers. max
32 m² / 344 sq ft

Views: Mountain view

See availabilities

Suite

Junior Suite - 1 king-size bed

3 pers. max
50 m² / 538 sq ft

Views: Mountain view

See availabilities

Suite

Deluxe Suite - 1 king-size bed

3 pers. max
60 m² / 645 sq ft

Views: Mountain view

See availabilities

Suite

Privilege Suite - 1 king-size bed

3 pers. max
65 m² / 699 sq ft

Views: Mountain view

See availabilities

Hotel location

Mercure Garut City Center

Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota
44118 Garut
Indonesia

GPS:-7.21164, 107.90034

+62 262 5301111

+62 262 5301110

Railway station
Highway exit
Helipad/aerodrome

STASIUN GARUT

Railway station

Access: 1 km / 0.62 mi 1 min walk / 5 min drive

Shuttle

Shuttle scheduled

TOL GETACI

Highway exit

Access: 5 km / 3.11 mi 5 min walk / 13 min drive

Shuttle

Additional charge

Shuttle on call

BONTO DRAJAT

Helipad/aerodrome

Access: 23 km / 14.29 mi 23 min walk / 52 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

ANTARA

ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.

LOBBY LOUNGE

At our Lobby Lounge, light meals and refreshing drinks are served with a local twist. Whether you're savouring a quick bite or enjoying a leisurely refreshment, let the lively ambience and delightful flavours spark new connections and conversations.

Pool

Relax by our warm infinity swimming pool, where the surrounding mountain views and fresh cool air create a peaceful escape. Perfectly located near the hotel's restaurant, private event space and gym, the pool offers a refreshing retreat.

Non contractual photo

Unwind in style with our exclusive in-room spa treatments, available from 11am to 11pm. Immerse yourself in the soothing rhythms of locally inspired therapies, designed to rejuvenate your body and spirit.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 160 m² / 1722.224 sq ft
Maximum seats capacity: 145
Maximum capacity for banquets: 80

Find out more

Weddings

Non contractual photo

Celebrate your special day in Papandayan Ageung Ballroom, a 480sqm pillarless space that hosts up to 436 guests. With its carpeted flooring and expansive layout, this venue is ideal for an unforgettable wedding.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 107 reviews

Lorensius T. K. Solo - 1/9/2026 Confirmed reviews ALL

I arrived in Garut with a train Papandayan. it took 9 minutes walking from Garut Station to Hotel. The lobby was so full of people check-out and check-in. I got my room key at 2 pm. I had booked privilege suite before from ALL apps. it was nice room with Guntur Mountain view. the room was full of complimentary: water dispenser, water bottle, tea, coffee, snack and teh botol. the TV channel worked fine. Bedroom was clean, and air conditioning could be turned off. the Bathroom had bathtub and shower with city view. I had a chance to have dinner and breakfast. the restaurant was not large enough, and it was near pool. little bit uncomfortable. the hotel should separate restaurant and pool in different floor. so, pool can have cozy place with a bar. hotel check-out had no problem. Thank you for the nice experience with Mercure Garut City Center.

Dear Valued Guest, Thank you for taking the time to share your detailed experience at Mercure Garut City Center. We are delighted to hear that you enjoyed the Privilege Suite, the view of Mount Guntur, and the in-room amenities, including the complimentary drinks and snacks. We apologize for the slight delay during your check-in and appreciate your patience. Your feedback regarding the restaurant’s size and its proximity to the pool is well noted, and we will take it into consideration to improve the comfort and overall experience for our guests. It is our pleasure to know that your check-out was smooth and that, overall, your stay with us was enjoyable. We look forward to welcoming you back and providing an even more comfortable and memorable visit in the future. Warm regards, Winaryo Wasdi General Manager Mercure Garut City Center

Daud W. Families - 12/13/2025 Confirmed reviews ALL

very convenient room, with pleasant view and having the most connection with holiday facilities (waterpark, shopping mall).

Dear Mr. Daud, Thank you for taking the time to share your experience at Mercure Garut City Center. We are delighted to hear that you found our location convenient and enjoyed the pleasant views and easy access to nearby facilities such as the waterpark and shopping mall. Your feedback is greatly appreciated and motivates our team to continue providing comfortable and memorable stays for all our guests. We look forward to welcoming you back on your next visit. Warm regards, Winaryo Wasdi General Manager

Eilynn A. Couples - 10/25/2025 Confirmed reviews ALL

parking experience is not good, amenities is not good (wet tissue in the box and smelly) , how come cleaning service did not change the tissue, sandals is dirty already used by others and put together again , if this what mercure hygiene standard is, then I'm so disappointed, also breakfast area with dirty table and dirty sofa

Benny P. S. Friends - 9/7/2025 Confirmed reviews ALL

As I stepped into the hotel, I knew I was in for a treat. The warm smile of the receptionist, Kak Manda, set the tone for an unforgettable experience. But little did I know, the real magic was yet to unfold. My room was a haven of comfort, with a surprise upgrade that left me beaming. The attention to detail was impressive – from the intricate mirror drawing to the adorable towel art, every element screamed excellence. But what truly stole my heart was the food. Oh, the glorious food! The BBQ was a symphony of flavors, with each bite a perfect harmony of spices and tender meat. And the breakfast? Absolutely divine! The spread was vast, with something for every palate. As I savored each morsel, I couldn't help but think of the people who made it all possible. Kak Ayu and Pak Miraz from the FBS team were the masterminds behind the culinary delights, while the Housekeeping Team worked tirelessly to ensure my room was always spotless. To the team at Mercure Garut, I extend my heartfelt gratitude. You've set the bar high for hospitality, and I can't wait to return and experience it all again. Thank you

Dear Valued Guest, Thank you very much for sharing such a wonderful and detailed account of your stay with us. We are thrilled to hear that from the moment you stepped into our hotel, our team especially Manda who made you feel warmly welcomed. It’s delightful to know that your room upgrade and the little touches like the mirror drawing and towel art added to your comfort and enjoyment. Your praise for our BBQ and breakfast, as well as the recognition of Ayu, Miraz, and our Housekeeping Team, means a lot to us. We will be sure to share your kind words with them, as they serve as great motivation. We are truly grateful for your heartfelt appreciation and look forward to welcoming you back to Mercure Garut City Center for another memorable experience. Best Regards, Hilmansyah General Manager

Muhammad H. A. Couples - 9/5/2025 Confirmed reviews ALL

had an nice service from staff

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you had a pleasant experience with our staff’s service. Such positive comments motivate our entire team to continuously provide the best possible service to our guests. We look forward to welcoming you back to Mercure Garut City Center in the near future. Best regards, Hilmansyah General Manager