Pullman Bandung Grand Central 5 stars

Customer review rating (ALL Rating) 4.7/5 1,361 reviews

Best price
guarantee
Pullman Bandung Grand Central - Image 1
Pullman Bandung Grand Central - Image 2
Pullman Bandung Grand Central - Image 3
Pullman Bandung Grand Central - Image 4
Jl Diponegoro No 27, Citarum, Bandung Wetan, 40115 BANDUNG, Indonesia

Description

Hotel extras

  • The 5-star hotel is located in front of Gedung Sate and near the shopping areas.

  • The hotel has 2 ballrooms and 19 function rooms that are equipped with modern technologies.

  • The hotel has multiple entrances from different roads, providing easy access for guests.

  • The hotel is within walking distance to the food court at the gourmet market.

  • Luxury Rooms with Gedung Sate views and city views are available.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Bandung Grand Central

Jl Diponegoro No 27, Citarum, Bandung Wetan
40115 BANDUNG
Indonesia

GPS:-6.900046, 107.61741

Telephone
Fax +62 22 86038888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,361 reviews

Customer review rating 1.0/5

I N. G. K. A. Business - Confirmed reviews ALL

Here’s a more polished and structured version of your review while keeping your tone firm, detailed, and fair: This was my second stay at this property. During my previous stay, I was unfortunately given a vacant dirty room upon check-in. Despite that experience, I decided to give the hotel another try because of its very central location, which is convenient for reaching many of my preferred destinations. There are definitely things the hotel is doing well. I really appreciate how they maintain spacious and thoughtfully designed communal areas, including comfortable working spaces and seating areas around the breakfast venue. It creates a productive and welcoming environment for guests who need to work during their stay. The bell captain team also deserves recognition — they were consistently responsive and proactive whenever we needed transportation assistance. However, there are several areas where the hotel falls short, especially considering the rates they are charging and the expectations associated with the Pullman brand. First, the bathroom design is problematic. Water from the shower easily leaks into the main bathroom area, making the space inconvenient and uncomfortable to use. The condition of the room furniture is also noticeably tired, with many pieces showing wear and declining quality that no longer reflects a premium hotel experience. The 24-hour dining options are surprisingly limited. During my not-so-late-at-night craving, the menu mainly consisted of nasi goreng and mie goreng, with very limited beverage selections. Even for fresh juices, staff needed to check availability with the restaurant first — something I have rarely experienced, even in many 4-star hotels. Cleanliness and housekeeping standards were also disappointing. On one occasion, after my room had been serviced, I returned to find plastic waste and toilet tissue left inside the toilet bowl. I was too exhausted to raise the issue immediately as I was rushing between online and offline meetings, but this should never happen in a hotel operating at this level. The breakfast experience also lacked consistency. The restaurant selection remained largely unchanged over consecutive days, and some napkins were visibly spotted and not presented in tip-top condition. For a Pullman property that positions itself among the most expensive options in the surrounding area, the hotel certainly has room to improve. More importantly, I believe stronger operational attention from senior leadership is needed. Many of these issues are highly visible details that should be identified and corrected quickly through stronger quality control and hands-on management.

Dear I N. G. K. A., Thank you for taking the time to share such a detailed review following your recent stay with us, and for giving our hotel another opportunity after your previous experience. We truly appreciate your continued trust, particularly because of our central location and the aspects of the property you continue to value. We are pleased to hear that you enjoyed our communal spaces, working areas, and the service provided by our bell captain team. Your kind recognition of their responsiveness and professionalism will certainly be shared with the team. At the same time, please accept our sincere apologies for the inconveniences and shortcomings you encountered during your stay. We are especially concerned to learn about the housekeeping oversight, the bathroom design challenges, the condition of the room furnishings, and the inconsistencies in both our dining and breakfast experiences. These matters do not reflect the level of quality and attention to detail we strive to deliver, particularly as part of the Pullman brand experience. We also regret that your previous stay began with an unacceptable room assignment issue, and we are sorry that this visit did not fully restore your confidence in us. Your comments regarding operational attention and quality control are taken very seriously. Feedback such as yours is invaluable in helping us identify areas that require immediate improvement and stronger supervision from our leadership team. Please rest assured that your observations have been shared with the relevant department heads for immediate review and corrective action, particularly concerning housekeeping standards, room maintenance, food and beverage variety, and overall service consistency. We genuinely appreciate your candid and constructive feedback, and we hope to have the opportunity to welcome you again in the future for a much-improved experience. Warm regards, Feby Ayu Ramadhani Guest Relation Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Customer review rating 4.5/5

Henri H. P. Business - Confirmed reviews ALL

i like the take away breakfast option, so still can enjoy the meal even we go early morning

Dear Henri H. P., We very much appreciate your comments regarding your stay at the Pullman Bandung Grand Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feby Ayu Ramadhani Guest Relation Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Customer review rating 4.5/5

Adi M. Couples - Confirmed reviews ALL

“I received a warm welcome from the hotel staff, from check-in until my entire stay there.”

Dear Adi M., We very much appreciate your comments regarding your stay at the Pullman Bandung Grand Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feby Ayu Ramadhani Guest Relation Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Customer review rating 4.5/5

Sherly H. Families - Confirmed reviews ALL

We had an enjoyable time with our stay at Pullman. The service was great from the concierge, lounge desk service check in and room service. I was pleasantly surprised by the breakfast selection, food was delicious and better quality than some of the 5 star hotel we had stayed previously.

Dear Sherly H., We very much appreciate your comments regarding your stay at the Pullman Bandung Grand Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feby Ayu Ramadhani Guest Relation Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Customer review rating 5.0/5

Neil A. S. Couples - Confirmed reviews ALL

Celebrating our anniversary and my birthday here was perfect thanks to Feby, Yola, Tami, and Shaldom, plus the housekeeping team who left the cutest mirror drawings. Sadrasa's team made breakfast a treat every day, especially the satays. We felt truly looked after and will be back.

Dear Neil A. S., We very much appreciate your comments regarding your stay at the Pullman Bandung Grand Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Feby Ayu Ramadhani Guest Relation Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Other web-users rate our hotel

  • 416 reviews 9.5/10 Location
  • 1,064 reviews 8.7/10 Room
  • 1,781 reviews 9.4/10 Service
  • 17 reviews 8.8/10 WiFi
  • 658 reviews 9.1/10 Amenities
  • 487 reviews 8.7/10 Cleanliness
  • 485 reviews 9.3/10 Vibe
  • 392 reviews 8.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bandung