ibis Bandung Pasteur

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ibis Bandung Pasteur 3 stars

Customer review rating (ALL Rating) 4.3/5 360 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to Bandung's landmark Gedung Sate, near Paris Van Java integrated shopping mall

  • Near Bandung Husein Sastranegara international airport and Bandung train station

  • Free WIFI throughout the hotel and free web corner

  • Traditional massage service with well-trained therapist after your long day

  • Free car park, with personal valet service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Bandung Pasteur

Jl Dr Junjunan 22
40162 BANDUNG
Indonesia

  • By plane

    AIRPORT At 2.1km / 1.3 miles

  • By plane

    AIRPORT At 2km / 1.24 miles

  • By plane

    HUSEIN SASTRANEGARA At 10km / 6 miles - Shuttle paying

  • By train

    TRAIN STATION At 1.9km / 1.18 miles

GPS:-6.899887, 107.59606

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Located at the lobby level, ibis Kitchen serves a wide spread of authentic local delicacies and international cuisine.

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews for
ibis Bandung Pasteur

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  360 reviews

TripAdvisor Rating  4.0/5  366 reviews

Good stay

Customer review rating 4.0/5

L. Families - Confirmed reviews ALL

Parking area space too small.. always have trouble of it.

Well located

Customer review rating 3.5/5

R T. H. Families - Confirmed reviews ALL

quite comfortable

Good stay

Customer review rating 4.0/5

B. Business - Confirmed reviews ALL

over all good, but little parking space

So-so hotel

Customer review rating 3.5/5

Freda H. Business - Confirmed reviews ALL

A little hotel with so-so experience.not bad but not exquisite.clean room but you still could smell tobacco in your room( i have non smoking room) Staff is friendly and helpful.but when I first arrive, no porter to help my baggage. The room is not soundproof Location is not good, it is within city centre and one way.to reach it Grab car need to turn around a little bit Simple but sufficient breakfast. Plus: they have bolster!!a rare finding for hotel in Indonesia My conclusion, good hotel for short business stay

Well located, but a bit dirty

Customer review rating 3.0/5

Bb Couples - Confirmed reviews ALL

Washbasin and the bathroom area were a lil bit dirty. There are a few stains there. The bed is also a bit sandy

Good stay, good service, clean and comfort

Customer review rating 4.5/5

Adid Couples - Confirmed reviews ALL

Almost perfect.

Pretty well for peak season

Customer review rating 4.0/5

Jane Families - Confirmed reviews ALL

Even though it's hard to order food due to overflowing demand on lebaran day, but the staff is kind enough to assist for my other needs. My concern is more on a rather not sound proof wall. I can still hear the traffic and noise from neighboring rooms.

Great hospitality

Customer review rating 4.0/5

Lulu Families - Confirmed reviews ALL

We stayed 2 nights with 2 rooms. During pur stay, the staffs are all polite, nice and helpful. The breakfast is good. The rooms are clean and tidy. In my opinion, the hotel has to consider more on the lack of parking lot which made us could not access our car freely (we stayed during peak season, so our car was parked by the staff and we have to bother them everytime we want to access our car, and for me it's a bit uncomfortable). And it must be a greater stay if the hotel also provide swimming pool.

Well located, nice staff and clean room

Customer review rating 4.5/5

Febhy T. S. Families - Confirmed reviews ALL

First time to Bandung abd stay at Ibis Pasteur very comfort with helpfull n nice staff, good location n breakfast

It is usual.

Customer review rating 3.5/5

Didit Business - Confirmed reviews ALL

I think that the price is proper with the service.

Dear DIPTYA H., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

one of the best Business Hotel to stay in Bandung.

Customer review rating 4.5/5

Oey H. S. Business - Confirmed reviews ALL

Well located, and I always have good sleep during my stay in Ibis Hotel Pasteur. quite variation for breakfast menu. worth the price. keep up the good work.

Dear OEY HOK S., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Strategic location

Customer review rating 4.5/5

Fransiskus A. S. Business - Confirmed reviews ALL

Comfortable

Dear FRANSISKUS A., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Good stay

Customer review rating 4.0/5

N. Couples - Confirmed reviews ALL

Good stay, and friendly

Dear N. NERMAWATY, We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Well DONE !!

TripAdvisor rating 5.0/5

revzg Business - TripAdvisor review

Great stay with Ibis pasteur, GOOD JOB Front Office Team !!! Very warm welcome upon checkin and checkout, and they really know what i need. Definetly will come back to your hotel for next visit to BDO :)

Dear revzg thank you for your great review. We are delighted to hear that you were satisfied with your stay as well the services front office team during the Check and check out time , I have shared your positive feedback to all of team especially Front Office team , so that they will be motivated to always give excellent service to all of our guests. We really appreciate your feedback and look forward to welcoming you back at our hotel in the near future. Yours truly, Fika Koyong General Manager

Need more improvement

TripAdvisor rating 2.0/5

apurwatu Business - TripAdvisor review

Needs more improvement specially in room cleanliness and also the point reward for my accor member, I stayed there 2 room , 2 night , they only gave me 1 eligible night instead of 2 eligible night ...

Dear Mr.Albert, Thank you for your complete review on your last stay experience, first of all, please take this gratitude for an apology of embarrassing and frustrating experience related our room cleanliness not as your expectation . I took an immediate action to them team, this not supposed to be happen, unfortunately it happen with you. I will ensure this same accident might not happen again in the future. Another topic regarding the credit room night , we were followed based on the term & condition of the LeClub Accorhotels , as we had send an email to your personal email with details explanation following the regulation, explained that the member point able earned for these two rooms, but the number of eligible nights based only on the member's room, if you still need more explanation we're very welcome you. Thank you for let us know this issue, and I appreciate that. Thankyou For your LOYALTY Sincerely yours, Fika Koyong General Manager

Noisy room

TripAdvisor rating 3.0/5

dodiekas Families - TripAdvisor review

Our rooms on 1st floor is very noisy from the lobby floor which has a event. and mostly the services (rooms, aminities, breakfast) are good. Welcoming drink as Accor member is more expectation. On line check in/out become eficiently.

Dear Our Loyalty Guest thank you for your detailed review. and chosen our hotel for your experienced stayed at Bandung area, We are sorry to learn that the room you stayed noisy due to an event we had during your stay. We do really appreciate your feedback and always do our best to improve better. And we are delighted to hear to hear that you were satisfied with your stay as well as the breakfast, service and you enjoyed our special welcome drink for our loyalty member. I have shared your feedback to all of team so that they will be motivated to always give excellent service to all of our guests. We really appreciate your feedback and look forward to welcoming you back at our hotel in the near future. Best Regards Fika Koyong General Manager

Service

TripAdvisor rating 3.0/5

Honggo D Business - TripAdvisor review

As an Platinum Le Club Member, I entitle a room upgrade. Since this hotel doesn't have it, I requested a certain side of the hotel as the other side is noisy because of the street/ overpass traffic. I believe that they have many rooms at the other side. Instead they gave me the room that directly facing the road, less than 10 meters. So, I was disappointed!

Dear Our Loyalty Guest thank you for your detailed review. and chosen our hotel for your experienced stayed at Bandung area, We are sorry to learn that the room set up during your stay did not meet your expectations. We really appreciate your feedback and always do our best to improve our products and services quality. We look forward to serving you better in the near future Yours truly, Fika koyong General Manager

Many Cheating from the Price to All thing

TripAdvisor rating 1.0/5

virginia7711 Families - TripAdvisor review

Cheating off the price , early buy hot deal no cancellation and refund, but at the day the prive go down. When I ask for complaint and compensation the manager said that ‘s hotel regularly and normal the price can go up and down depend on the capacity. But i think that cheating, and not fair for member. As member A Plus , I Check the rate at the other hotel is go up only ibis pasteur go down. And they only give me free breakfast that as member i can use free breakfast voucher. When i eat at restaurant they wrong count at rice that i only eat 1 rice but they count 2 and i have to pay crackers that allready not worthed to sell for Rp. 10.000, - thats cheating, because they donk ask me if that crackers have to pay!!! So many cheating at your Hotel... your wi fi providee is change said your technition so low capacity. And your aircon not cold even i allready ask you to repair is no change. I Never Cone back to your hotel again !!!

Dear Valuable Guest, Thank you for your feedback, first thing first, I do apology for the inconvenience happen during your stay. I have check your file for investigate the issue, there are some issues to be clarified accordingly. Regarding the difference issue about the room price, yes we have best price guarantee policy where we can adjust the rate for your hot deal's rate as the commitment, but rather than to return the adjustment value (more less IDR 10.000 to IDR 20.000), my manager in charge offered you 4 breakfast free of charge for the compensation. At the evening, you came again to see him asking for more another compensation, while we have provided 4 free breakfast, you were keep on squeezing to get more compensation to my manager. Regarding the miss-counted of the rice when you dine in at the restaurant, this is to clarify your issue; you were ordered 1 a la cart menu, iga garang asam, it is rice included already, complete with the condiments, my staff clearly heard that you ordered extra rice, and if only my staff made a mistake by giving you more rice, it should be reported back to the staff that this is a mistake then we can take out the rice, in fact you eat the rice. At the end my cashier offered to deduct the rice that you won't pay. For the crackers, it is provided as condiment on the plate, but you were asking extra crackers at the time, unfortunately my staff didn't explain to you previously that this extra request available with extra charge IDR 10.000. Regarding the internet connection, yes it was slightly down but not completely down, We have reported to our partner to fix the issue right away. The problem occur when you have a streaming activity with high connection needs, it was little bit slow, but then all back to normal less than 1 hour. Regarding the air conditioning, your room capacity is suitable for 2 adults and 1 children, this has been explained in our distribution channels. Your room was occupied by 4 person (2 adults and 2 kids), this will lowering the comfortableness level when you have 4 persons inside, so far we are understandable as long as the guests are comfort and we do not have report from the guest with the same case. Hopefully this explanation clear enough for you, we will improve our internal communication to avoid future problem occurrence. Thank you for letting us know the issues. Sincerely yours, Rury Mashuri - General Manager

It's an Okay hotel

TripAdvisor rating 3.0/5

fl_rin Couples - TripAdvisor review

It's fast check out is really helping. But as for the rest: I don't like your pillow, it's too much filling inside it, and your extra pillow stinks so bad. Room is clean although it's a bit tiny, especially the shower. Breakfast is not what I expected, they don't have egg station so if u want egg, u need to order from their limited staff number. Even after order, they got confused by whom to give the egg to as almost all guest order it. I had my breakfast at 9 am and the spaghetti was finished and no refill.

Dear fl_rin, Thank you for your comments, sorry for experiencing unpleasant moment when you were staying here. I had took an immediate action to fix the problems. The breakfast concept has fulfilled our standard as an economy hotel but we still provide many choices of menus; pastries and bread, juices, milk, coffee and tea, porridge, main dishes including local selections and also cereals. These have been served every morning. Regarding the egg corner, yes we do not have the stall but we provide it based on request, we displayed the menu stand for guest attention in the buffet display. In some conditions we have a moment that refill progress take times, therefore it may seen not-refilled yet, but actually it is on process refilling the empty items, especially when the breakfast time is still 1 hour to go. Thanks again for your comment, very much appreciated. Sincerely yours, Rury Mashuri - General Manager

nice

TripAdvisor rating 4.0/5

young joo P Couples - TripAdvisor review

outside of hotel is dark in the night but I found street restaurant cross the hotel. clean and tasty is good. hotel room and hotel is standard as well. clean and good.i used micro but return to Jakarta, there are many bus company

Dear youngjoop2017, Thank you for taking your time to review your stay experience in our hotel. I am happy knowing you were liked our cleanliness and tasteful foods. We are expecting to welcoming you again. Sincerely yours, Rury Mashuri - General Manager

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