ibis Bandung Pasteur 3 stars

Customer review rating (ALL Rating) 4.5/5 504 reviews

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ibis Bandung Pasteur - Image 1
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Jl Dr Junjunan 22, 40162 BANDUNG, Indonesia

Description

Hotel extras

  • Close to Bandung's landmark Gedung Sate, near Paris Van Java integrated shopping mall

  • Near Bandung Husein Sastranegara international airport and Bandung train station

  • Free WIFI throughout the hotel and free web corner

  • Traditional massage service with well-trained therapist after your long day

  • Free car park, with personal valet service

Our accommodation(s)

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Hotel location

ibis Bandung Pasteur

Jl Dr Junjunan 22
40162 BANDUNG
Indonesia

GPS:-6.899887, 107.59606

Telephone
Fax +62 22 82601896

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

Located at the lobby level, ibis Kitchen serves a wide spread of authentic local delicacies and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  504 reviews

Customer review rating 4.0/5

Agus W. Families - Confirmed reviews ALL

Long route distance to Hotel when we came from central Bandung

Dear Agus W., Thank you for sharing your feedback with us. We understand that the route from central Bandung to our hotel may feel longer depending on traffic conditions and navigation directions. Our location is situated near the main access of Pasteur, which is designed to provide convenient connectivity to the airport and toll road. However, we acknowledge that certain routes suggested by navigation apps may not always be the most efficient. Please rest assured that our team is always happy to assist with the best directions or alternative routes for a smoother journey on your next visit. We truly appreciate your feedback and hope to welcome you again for a more seamless experience. Warm regards, Ika Florentina General Manager

Customer review rating 2.0/5

Adhiraj S. C. Families - Confirmed reviews ALL

Well located, the staff is friendly, and the rooms are clean. However, the breakfast quality is below expectations. Hygiene also needs improvement, especially as the breakfast area and lobby/reception share the same open space. There were many flies and insects around the fruits and open food area.

Dear Adhiraj S. C., Thank you for sharing your feedback with us and for highlighting our strategic location, friendly staff, and clean rooms. We sincerely apologize for your experience regarding the breakfast quality and hygiene concerns, particularly the presence of flies and insects in the open area, and please rest assured that we are taking immediate corrective actions to improve food quality, cleanliness standards, and pest control measures. Your feedback is very important to us, and we truly appreciate the opportunity to improve our services. We look forward to welcoming you back for a better experience. Warm regards, Ika Florentina General Manager

Customer review rating 4.0/5

Kamlesh S. Business - Confirmed reviews ALL

Comfortable Stay

Dear Kamlesh S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ika Florentina General Manager

Customer review rating 5.0/5

Mythia B. Solo - Confirmed reviews ALL

Had the pickup and drop package.

Dear Mythia B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ika Florentina General Manager

Customer review rating 0.5/5

Arif S. Business - Confirmed reviews ALL

The whatsapp business operator was very slow reaponse, no reply, and uses grey notification, not serius to show the whatsapp business in the website

Dear Arif S., Warmest greetings from ibis Bandung Pasteur. Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience you experienced regarding your invoice request and the lack of response through our WhatsApp Business channel. We deeply regret that the invoice promised by our receptionist was not sent, even after two months, and that your follow-up message via WhatsApp was left unanswered. This is certainly not the level of responsiveness and professionalism we strive to deliver. Timely communication and proper follow-up are basic service standards that should never be overlooked. We also apologize for the slow response and the impression that our WhatsApp Business platform is not being managed seriously. Your feedback is very important, and we have escalated this issue to the Front Office and Management team for immediate review and corrective action. We are currently reinforcing our follow-up procedures, response time standards, and accountability to ensure this does not happen again in the future. Kindly allow us to assist you promptly. Please share your booking details via direct message or contact us at the hotel directly, and we will prioritize sending your invoice without further delay. Thank you for your patience and for highlighting this area for improvement. We truly hope to have the opportunity to restore your confidence in our service. Best regards, Ika Florentina General Manager

Other web-users rate our hotel

  • 193 reviews 6.3/10 Location
  • 594 reviews 7.9/10 Room
  • 895 reviews 9.4/10 Service
  • 9 reviews 7.1/10 WiFi
  • 451 reviews 8.7/10 Food
  • 372 reviews 8.4/10 Cleanliness
  • 265 reviews 8.4/10 Breakfast
  • 5 reviews 0/10 Pool

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