Dear DIPTYA H., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear OEY HOK S., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear FRANSISKUS A., We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear N. NERMAWATY, We very much appreciate your comments regarding your stay at the ibis Bandung Pasteur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear revzg thank you for your great review. We are delighted to hear that you were satisfied with your stay as well the services front office team during the Check and check out time , I have shared your positive feedback to all of team especially Front Office team , so that they will be motivated to always give excellent service to all of our guests. We really appreciate your feedback and look forward to welcoming you back at our hotel in the near future. Yours truly, Fika Koyong General Manager

Dear Mr.Albert, Thank you for your complete review on your last stay experience, first of all, please take this gratitude for an apology of embarrassing and frustrating experience related our room cleanliness not as your expectation . I took an immediate action to them team, this not supposed to be happen, unfortunately it happen with you. I will ensure this same accident might not happen again in the future. Another topic regarding the credit room night , we were followed based on the term & condition of the LeClub Accorhotels , as we had send an email to your personal email with details explanation following the regulation, explained that the member point able earned for these two rooms, but the number of eligible nights based only on the member's room, if you still need more explanation we're very welcome you. Thank you for let us know this issue, and I appreciate that. Thankyou For your LOYALTY Sincerely yours, Fika Koyong General Manager

Dear Our Loyalty Guest thank you for your detailed review. and chosen our hotel for your experienced stayed at Bandung area, We are sorry to learn that the room you stayed noisy due to an event we had during your stay. We do really appreciate your feedback and always do our best to improve better. And we are delighted to hear to hear that you were satisfied with your stay as well as the breakfast, service and you enjoyed our special welcome drink for our loyalty member. I have shared your feedback to all of team so that they will be motivated to always give excellent service to all of our guests. We really appreciate your feedback and look forward to welcoming you back at our hotel in the near future. Best Regards Fika Koyong General Manager

Dear Our Loyalty Guest thank you for your detailed review. and chosen our hotel for your experienced stayed at Bandung area, We are sorry to learn that the room set up during your stay did not meet your expectations. We really appreciate your feedback and always do our best to improve our products and services quality. We look forward to serving you better in the near future Yours truly, Fika koyong General Manager

Dear Valuable Guest, Thank you for your feedback, first thing first, I do apology for the inconvenience happen during your stay. I have check your file for investigate the issue, there are some issues to be clarified accordingly. Regarding the difference issue about the room price, yes we have best price guarantee policy where we can adjust the rate for your hot deal's rate as the commitment, but rather than to return the adjustment value (more less IDR 10.000 to IDR 20.000), my manager in charge offered you 4 breakfast free of charge for the compensation. At the evening, you came again to see him asking for more another compensation, while we have provided 4 free breakfast, you were keep on squeezing to get more compensation to my manager. Regarding the miss-counted of the rice when you dine in at the restaurant, this is to clarify your issue; you were ordered 1 a la cart menu, iga garang asam, it is rice included already, complete with the condiments, my staff clearly heard that you ordered extra rice, and if only my staff made a mistake by giving you more rice, it should be reported back to the staff that this is a mistake then we can take out the rice, in fact you eat the rice. At the end my cashier offered to deduct the rice that you won't pay. For the crackers, it is provided as condiment on the plate, but you were asking extra crackers at the time, unfortunately my staff didn't explain to you previously that this extra request available with extra charge IDR 10.000. Regarding the internet connection, yes it was slightly down but not completely down, We have reported to our partner to fix the issue right away. The problem occur when you have a streaming activity with high connection needs, it was little bit slow, but then all back to normal less than 1 hour. Regarding the air conditioning, your room capacity is suitable for 2 adults and 1 children, this has been explained in our distribution channels. Your room was occupied by 4 person (2 adults and 2 kids), this will lowering the comfortableness level when you have 4 persons inside, so far we are understandable as long as the guests are comfort and we do not have report from the guest with the same case. Hopefully this explanation clear enough for you, we will improve our internal communication to avoid future problem occurrence. Thank you for letting us know the issues. Sincerely yours, Rury Mashuri - General Manager

Dear fl_rin, Thank you for your comments, sorry for experiencing unpleasant moment when you were staying here. I had took an immediate action to fix the problems. The breakfast concept has fulfilled our standard as an economy hotel but we still provide many choices of menus; pastries and bread, juices, milk, coffee and tea, porridge, main dishes including local selections and also cereals. These have been served every morning. Regarding the egg corner, yes we do not have the stall but we provide it based on request, we displayed the menu stand for guest attention in the buffet display. In some conditions we have a moment that refill progress take times, therefore it may seen not-refilled yet, but actually it is on process refilling the empty items, especially when the breakfast time is still 1 hour to go. Thanks again for your comment, very much appreciated. Sincerely yours, Rury Mashuri - General Manager

Dear youngjoop2017, Thank you for taking your time to review your stay experience in our hotel. I am happy knowing you were liked our cleanliness and tasteful foods. We are expecting to welcoming you again. Sincerely yours, Rury Mashuri - General Manager