ibis Bandung Pasteur 3 stars

Customer review rating (ALL Rating) 4.6/5 539 reviews

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ibis Bandung Pasteur - Image 1
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Jl Dr Junjunan 22, 40162 BANDUNG, Indonesia

Description

Hotel extras

  • Close to Bandung's landmark Gedung Sate, near Paris Van Java integrated shopping mall

  • Near Bandung Husein Sastranegara international airport and Bandung train station

  • Free WIFI throughout the hotel and free web corner

  • Traditional massage service with well-trained therapist after your long day

  • Free car park, with personal valet service

Our accommodation(s)

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Hotel location

ibis Bandung Pasteur

Jl Dr Junjunan 22
40162 BANDUNG
Indonesia

GPS:-6.899887, 107.59606

Telephone
Fax +62 22 82601896

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

Located at the lobby level, ibis Kitchen serves a wide spread of authentic local delicacies and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  539 reviews

Customer review rating 5.0/5

Mythia B. Solo - Confirmed reviews ALL

Had the pickup and drop package.

Dear Mythia B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ika Florentina General Manager

Customer review rating 0.5/5

Arif S. Business - Confirmed reviews ALL

The whatsapp business operator was very slow reaponse, no reply, and uses grey notification, not serius to show the whatsapp business in the website

Dear Arif S., Warmest greetings from ibis Bandung Pasteur. Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience you experienced regarding your invoice request and the lack of response through our WhatsApp Business channel. We deeply regret that the invoice promised by our receptionist was not sent, even after two months, and that your follow-up message via WhatsApp was left unanswered. This is certainly not the level of responsiveness and professionalism we strive to deliver. Timely communication and proper follow-up are basic service standards that should never be overlooked. We also apologize for the slow response and the impression that our WhatsApp Business platform is not being managed seriously. Your feedback is very important, and we have escalated this issue to the Front Office and Management team for immediate review and corrective action. We are currently reinforcing our follow-up procedures, response time standards, and accountability to ensure this does not happen again in the future. Kindly allow us to assist you promptly. Please share your booking details via direct message or contact us at the hotel directly, and we will prioritize sending your invoice without further delay. Thank you for your patience and for highlighting this area for improvement. We truly hope to have the opportunity to restore your confidence in our service. Best regards, Ika Florentina General Manager

Customer review rating 4.5/5

G. G. Families - Confirmed reviews ALL

Well located, extremely satisfied with the service! Breakfast was just average.

Dear G., Warmest greetings from ibis Bandung Pasteur. Thank you for your kind review and for sharing your experience with us. We are delighted to know that you appreciated our strategic location and were extremely satisfied with the service provided by our team. Your positive feedback truly motivates us to continue delivering the best hospitality experience to our guests. We also appreciate your honest comment regarding the breakfast. We understand that it felt just average, and your feedback has been shared with our Culinary and Food & Beverage team for further improvement. We are continuously working to enhance the variety and quality of our offerings to better meet our guests’ expectations. Thank you once again for staying with us. We look forward to welcoming you back for an even better experience in the near future. Best regards, Ika Florentina General Manager

Customer review rating 3.5/5

Yanto T. Families - Confirmed reviews ALL

Location is good, just after the toll. The parking spots are not enough though if there is an event. Last time there was a wedding event, we can’t get a parking spot, and the staffs were so busy that they couldn’t attend to our car. Overall, it was a good experience, just trying not to come if there is an event going (wedding, etc).

Dear Valued Guest, Warmest greetings from ibis Bandung Pasteur. Thank you for sharing your experience with us. We are pleased to know that you appreciated our convenient location, especially being situated just after the toll exit, which indeed makes access easier for our guests. At the same time, we sincerely apologize for the inconvenience you encountered regarding the parking availability during the wedding event. We understand how challenging it must have been not being able to secure a parking spot and experiencing limited assistance from our staff due to the high activity at that time. Please be assured that this is not the level of service we aim to provide. Your feedback has been shared with our management team for evaluation. We will review our parking management procedures and coordination during large events to ensure better organization and dedicated assistance for in-house guests. We truly appreciate your honest input and your overall positive impression despite the inconvenience. We look forward to welcoming you again, hopefully during a more relaxed period, to provide you with an even smoother and more comfortable experience. Best regards, Ika Florentina General Manager

Customer review rating 4.0/5

Lie B. S. Couples - Confirmed reviews ALL

Location is perfect. It is near to Stasiun Bandung and Toll exit. Also near access to Setiabudhi and Lembang. Check in and check out process was smooth. Breakfast was ok for 3*. Bed was comfy. The only not so good experience was the staff at the bar counter. When I want to redeem the welcome drink on the 20th, after he handed me the list of available drink, told me to have a seat to order, but never came to me afterwards. After waiting for about 15 mins, I decided to go back to room and redeemed the welcome drink the next morning during breakfast. Other than that small incident, all in all it was a great stay at Ibis Bandung Pasteur.

Dear Lie B. S., Thank you for taking the time to share your detailed feedback regarding your stay at ibis Bandung Pasteur. We are delighted to hear that you enjoyed our strategic location, smooth check-in and check-out process, comfortable bed, and that our breakfast met your expectations for a 3-star hotel. At the same time, we sincerely apologize for the inconvenience you experienced at the bar counter when redeeming your welcome drink. This is certainly not the level of service we aim to provide, and your feedback has been shared with the relevant team for immediate evaluation and improvement. We truly appreciate you bringing this matter to our attention. Thank you once again for your valuable comments. Despite this small incident, we are pleased to know that you had a great overall stay. We look forward to welcoming you back to ibis Bandung Pasteur in the near future for an even better experience. Best regards, Ika Florentina

Other web-users rate our hotel

  • 200 reviews 6.6/10 Location
  • 599 reviews 8/10 Room
  • 907 reviews 9.5/10 Service
  • 9 reviews 6.4/10 WiFi
  • 459 reviews 8.7/10 Food
  • 376 reviews 8.7/10 Cleanliness
  • 273 reviews 8.2/10 Breakfast
  • 5 reviews 0/10 Pool

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