Mercure Bandung Nexa Supratman 4 stars

very good hospitality

Room very Cozy

It gave me a chance to have a perfect staycation. The services and facilities made me feel more comfortable than home and made me relax my mind

really nice hotel, nice located, good food. there is one small note for FBS about paying attention the sequence of service we are a couple who also work at hospitality knowing the SOP and serve equally the customer we have.

I love the room, bigger than what i thnik before, nice service, i love all the staff who giving the best service,, Maybe for the advice : menu for breakfast (i hope more variative) but overall i love stayed in Mercure, thanks Mercure and all the staff

Me and my family really enjoyed our holiday

I once stayed in Semarang at famous hotel but the breakfast was a mess. I know it's pandemic era and everyone struggle over it but Mercure Nexa serving nice breakfast for me. The room service was also great, nice staff and cozy plaze.

We stayed here because Mercure at Bandung city center was fully booked. The location is great, you can find a lot of restaurants nearby. We arrived at 1 pm and the check-in process took some time because I changed the guest name to my husband using Agoda apps, but it was not synchronized to the hotel. The staff was helpful, she kindly offered us rooms with connecting doors. After we got the key cards, we saw our bags however there’s no bell boy to be found. A random staff told us that she would tell him to deliver the bags to our rooms. Our rooms were on the 9th floor, as requested. When we walked out of the elevator, the air was hot and stuffy because there’s no AC. The rooms were clean but we found a small stain on our bedsheet, and there were ants in the bathroom. Moreover, the fridge was unplugged and turned out the connecting doors were locked so we had to call the staff because the door uses a key, unlike the latest model you can find in other hotels. Also, we had to ask for an extra toothbrush, slipper, and key card because they only provide one for a double room. The next morning, we went to the restaurant at 8.30 am for breakfast but it was full, so we had to wait for about 10-15 mins. It’s weird that we still had to be on the waiting list while we have already told the staff which time we preferred when we checked in. We got a table nearby the outdoor section, across the buffet area. The food was great as always, with a lot of variations too. Nevertheless, either it was too crowded or they’re having a shortage of staff, no waiter took our dirty plates until it’s nearly 10 am. I even saw some guests put their dirty plates on random tables. There was a time when I was just sitting with my 4-year-old daughter and I saw the tallest staff was passing by while dragging an empty cart so I asked him if there’s a small fork I could use, but he said that they only have small spoons which I could get from the pancake area while pointing at the area. The staff showed no intention to help. Another thing is that I usually got offered coffee or tea while staying at hotels, but not here. All I can say is that the staffs at the restaurant were less attentive.

Always happy to stay at Mercure Hotel, the room clean and cozy, good view, good food, nice service, friendly employees... but the parking is full at weekend and the pool not fit to the grown up

Everything was fine and good. Hope the restaurant will have different menu, i stayed 2 nights but the foods were same

I called 3 times to room service.. no body pick my phone and no body call again to my room At the night air conditioning is off i guess so not really cool for me.. i cant sleep well Breakfast menu is really bad.. i just can ate potato, sausage and sushi.. just it.. they just have orange just and water.. no else..

this is our first time staying at the mercure bandung nexa supratman after the pandemic. The slogan ALLSAFE is implemented properly from entering the lobby, reception desk, staff, rooms, tables, chairs, cutlery to serving food in the restaurant really makes us comfortable and safe to stay.

Almost perfect is a suitable word if you stay at the Mercure Nexa, this hotel offers the standard services of a 4-star hotel, simple and minimalist rooms are a millennial attraction, a super complete breakfast compared to other hotels, and almost all the facilities at this hotel. And don't forget its strategic location in the middle of the city.

we came to check in at 14:15 but we had to wait 2 hours, he said the room was still in the cleaning process. And worse is our car parked in the next building because the parking area is full. When the car is taken from the next building, we have to wait a long time, at which time we want to hurry to the event until we are forced to take a grab. Very unsatisfactory service

Overall we are happy for stay at Mercure Nexa Bandung Supratman . All the staff are very friendly much help us during we stayed at Mercure Nexa Bandung Supratman. A varied and unique breakfast menu serving traditional food. comfortable, pleasant hotel atmosphere and clean rooms. Thank you for the pleasure.