Mercure Bandung Nexa Supratman 4 stars

Customer review rating (ALL Rating) 4.3/5 546 reviews

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Description

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • 3 units of eco transportation facilities (bikes)

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Our accommodation(s)

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Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 BANDUNG
Indonesia

GPS:-6.905016, 107.629119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

CYBER CAFE

Cyber Café offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  546 reviews

TripAdvisor Rating  5.0/5  2,625 reviews

nice experience

TripAdvisor rating 5.0/5

yenni a TripAdvisor review

aep arifin dan rahma the housekeeping team did an exceptional job of maintaining the cleanliness and comfort of my room, they were prompt, thorough, and always greeted me with a smile. it was evident that they took pride in their work and aimed to ensure a pleasant stay for all guests

Breakfast and Cleanliness

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Breakfast was not great in terms of taste and variety. The room was quite dusty.

Dear Mr. I G Ngurah Wira Laksana, Thank you for bringing this matter to our attention and I apologize for the situation you’ve been experience recently .It is with sincere regret that we note your dissatisfaction with our service and facilities We deeply regret the incident that occurred. Management has taken preventive measures and disciplinary actions within Mercure Nexa Bandung Supratman so that similar incidents do not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, T. Ben Alhajj General Manager

Friendly and helpful staff

TripAdvisor rating 5.0/5

Fransisca P TripAdvisor review

Arrive almost midnight and the staff on the lobby was very helpful. Nice and comfy room with cleanliness. Only stay for 1 night but definitely will go back to here again with the friendly and helpful staff. (Recommended staff: Daffa and Salsa).

Dear Guest, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

Disappointing Stay - Noise and Food Issues

Customer review rating 2.0/5

Ben Solo - Confirmed reviews ALL

The hotel's location proved to be a major drawback. The nearby mosque's loudspeaker system made it impossible to sleep in, with the early morning call to prayer blasting through my room starting at 4 am every day. As someone who values a good night's rest, this was extremely frustrating. The food at the hotel's restaurant was a letdown. The breakfast buffet was uninspired, the flavours of the food were not good at all. Furthermore, not being informed about the gym closure during the online booking process was really disappointing, especially the gym was one of the key factors in choosing this hotel. While the staff was friendly and helpful, these major issues overshadowed my stay. You may want to consider alternative options.

Dear Mr. Ben S., Thank you for bringing this matter to our attention and I apologize for the situation you’ve been experience recently .It is with sincere regret that we note your dissatisfaction with our service and facilities We deeply regret the incident that occurred. Management has taken preventive measures and disciplinary actions within Mercure Nexa Bandung Supratman so that similar incidents do not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, T. Ben Alhajj General Manager

Customer review rating 5.0/5

Randy B. Families - Confirmed reviews ALL

Excellent services especially the trainee. Thank for both of you.

Dear Mr. Randy, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

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Other web-users rate our hotel

  • 294 reviews 6.6/10 Location
  • 776 reviews 7.6/10 Room
  • 741 reviews 9/10 Service
  • 16 reviews 7.4/10 WiFi
  • 446 reviews 8/10 Cleanliness
  • 316 reviews 7.8/10 Breakfast
  • 50 reviews 3.4/10 Pool
  • 7 reviews 2.1/10 Wellness Area

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