Mercure Bandung Nexa Supratman 4 stars

The hotel is clean and comfortable. The facility in the room works well.

Stayed for 3 night + 1 night (2 rooms). Overall experience was ok. Room was clean and comfortable, food was ok, location very strategic nearby many good places. But here are some not so good experience that i got from my stay: Got a late check in (you read it right, it's check in not check out) Because the room wasn't ready, have to wait longer. Almost 45 minutes, with 87 years old dad and toddler waiting, that was not a good experience. No temperature check, no pedulilindungi required, so many unmasked guest in the lobby and no one warned them. Hidden menu This breakfast buffet has a hidden menu, sausage. The staff said that sausage only serve by request, but no sign that show they have sausage. The only way i knew that there was sausage is because they "hid" a small bowl of sausage behind near the staff. Got a "sigh" with unpleasant gesture from the staff, just because i asked help to access my floor, because i forgot to bring my access card.

We received excellent treatment from the staff who took time to talk with us and offer us help. They understand that caring for guests involves a strong personal touch as well as good service. We will be recommending this hotel to others.

well located

All about it’s ok

Overall its a good stay. But my fridge is broken. One of the light also not working.

I called 3 times to room service.. no body pick my phone and no body call again to my room At the night air conditioning is off i guess so not really cool for me.. i cant sleep well Breakfast menu is really bad.. i just can ate potato, sausage and sushi.. just it.. they just have orange just and water.. no else..

this is our first time staying at the mercure bandung nexa supratman after the pandemic. The slogan ALLSAFE is implemented properly from entering the lobby, reception desk, staff, rooms, tables, chairs, cutlery to serving food in the restaurant really makes us comfortable and safe to stay.

Almost perfect is a suitable word if you stay at the Mercure Nexa, this hotel offers the standard services of a 4-star hotel, simple and minimalist rooms are a millennial attraction, a super complete breakfast compared to other hotels, and almost all the facilities at this hotel. And don't forget its strategic location in the middle of the city.

we came to check in at 14:15 but we had to wait 2 hours, he said the room was still in the cleaning process. And worse is our car parked in the next building because the parking area is full. When the car is taken from the next building, we have to wait a long time, at which time we want to hurry to the event until we are forced to take a grab. Very unsatisfactory service

Overall we are happy for stay at Mercure Nexa Bandung Supratman . All the staff are very friendly much help us during we stayed at Mercure Nexa Bandung Supratman. A varied and unique breakfast menu serving traditional food. comfortable, pleasant hotel atmosphere and clean rooms. Thank you for the pleasure.

Strategic location, although it's always traffic jam in the evening. Room & bathroom quite spacious, big & comfort bed, complete amenities & toilettries.many choices of TV Channel, good connection of wifi. There's additional faucet in bathroom that made it easy for us to ablution before shalat. Amazing breakfast and the most important thing was nice staffs.

The hotel near to everywhere in Bandung. The swimming pool is indoor but to small. The service was perfect. The deluxe room was so nice but everyone can hear you talking from the outside of your room. I enjoyed my stay with my family.

Staying at a hotel is highly recommended because near to tourist destination in Bandung. And the hotel location is suitable for me who doesn't like crowds, but it's still easy to find food and mini markets.

This hotel is good choice if you want to stay in the city. Room is convenience, lobby and front office also have good arrangement, staff also kind and helpfull.I did'nt have chance to try swimming poll and gym.