Mercure Bandung Nexa Supratman 4 stars

Good location, Good atmosphere, my room directly to the mountain view, and the receptionist staff is very friendly and helpful.

i have dropped complaint letter in the email, Nexa Management, Ini bukan pertama kali kami stay di Nexa, hanya at this time we have a bad experienced. as a gold member Accor, proses booking via App jauh-jauh hari untuk stay selama 2 malam, Kamis sore sudah 2 kali kami di telfon memastikan arrival time (18 pm) which is annoying. Day 1. proses check in, standard aja untuk 2 malam. diterima officer FO berbaju hitam,(andika if not mistake) tidak ada penjelasan jam bfast, baru saya tanya dijelaskan. tidak diberikan welcome drink voucher tidak ada welcome note/compliment a few hr later, kami request additional handuk besar untuk anak dan handuk kecil (ga ada). Bfast time note : Kari ayam penampakannya encer seperti soto ayam dan rasanya sangat asin. Day 2. coming to FO (19.00 pm officer Andika) asking about Late check out facility ( dijawab paling cuma bisa jam 1) dan welcome drink (dijawab memangnya kemarin ga dikasih??? then dikasih vouchernya. Voucher tidak kami reedemed (ada d meja kamar) Access card blocked, ga bisa tap open room. So saya mesti balik lagi turun ke FO. a few hours later, kami minta tambahan handuk besar 1 dan 2 handuk kecil plus tidak ada handuk keset..lalu dibilang handuk besar kosong harus menunggu di loundry kami diminta nunggu akan dikonfirmasi sampai dengan stengah jam tidak ada yang konfirmasi ke room. saya coba call ke FO/HK but tidak ada yg angkat setelahnya, property diambil oleh anak saya di FO, finally. Then we check out room at 13.20 pm One more..the floor need small repair. semoga pelayanan kedepan bisa lbh baik, well i will not stay anymore in this Nexa :( terima kasih

Room excellent, good restaurant and nice location

I love staying in Mercure Nexa, but you guys need to upgrade a few stuff..

Nice and simple

Staying at NEXA Mercure was nice experience. The location is near from the heart of the city. The most importance thing I would like to say are it will be good if the room is expanded in order to have the bigger room and the varieties of the food will be nice if it serves local or traditional food from Bandung. Overall staying at NEXA Mercure was fun. Thank you.

Nice room , silence and nice breakfast even menu not various during covid

Me and my family stayed at Mercure Nexa Hotel for a short time, but we have a good stay and satisfied with the services. It is clean and well maintained with the new normal and covid-19 protocol, so it is making us feel safe and not too worried about the situation.

Good location, excelent services, delicious breakfast

The room service respond time was extremely slow and the rooms are not that clean. Fused lightbulbs were not fixed, the sink was not able to properly drained.

Strategic hotel location. Many places to eat not far from the hotel. All room conditions should be checked and made sure there are no problems before guests arrive. I didn't like the fact that the sink was leaking when I just arrived. even though the technician came to fix it, I lost more than an hour of rest. About the bedroom, it is nice but the bed (the middle part) is less comfortable. For the breakfast, I love that they have instant noodle options, but the taste of other food needs to be improved. The sushi is really bad. The hotel corridor is dark and the hand sanitizer in the lift barely works.

It was an amazing experience. But there are some points that I think Mercure needs to improve, such as cleanliness of the swimming pool and the breakfast. Thanks.

Stay two nights, location very good, near everywhere, minus wifi not so good, small items not well maintained..

Great experience since check in (very helpful front office staff). Hotel is very clean, bed sheet and towel smell nice. F&B staff were also very helpful. Great location.

The breakfast for this Mercure is SUPERB !! It's even better than Pullman/ Novotel breakfast menu I would definitely recommend this hotel to my friends and family Thank You !!