Mercure Bandung Nexa Supratman 4 stars

Customer review rating (ALL Rating) 4.3/5 574 reviews

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Description

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • 3 units of eco transportation facilities (bikes)

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Our accommodation(s)

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Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 BANDUNG
Indonesia

GPS:-6.905016, 107.629119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Damarjati House

Damarjati House offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  574 reviews

Customer review rating 4.0/5

Wiranti E. S. Families - Confirmed reviews ALL

The hotel is well located nearby several hot spots for tourist. Check in and check out process was so smooth. The room and especially the bed was so comfy. Great variation of the buffet spread, eventhough the taste could have been better. One thing to complaint was the pool area: no shower room nearby (guests shall enter restaurant to go to toilet), kids pool was not well lighted, the staffs were unresponsive.

Dear Mrs. Wiranti, Warm Greetings from Mercure Nexa Bandung Supratman Previously, on behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review of our hotel. We really regret what happened to you and family. Management has taken preventive steps and disciplinary action internally at Mercure Nexa Bandung Supratman so that similar incidents do not happen again. Once again we thank you for the review given, we are waiting for you and your family to return to Mercure Nexa Bandung Supratman Warm regards, T. Ben Alhajj General Manager

Customer review rating 1.5/5

Qarri C. A. Families - Confirmed reviews ALL

We stayed for two nights at this Mercure hotel with one baby and one toddler, booking two connected rooms after choosing the property via the ALL Accor app for its family-friendly positioning. Unfortunately, the experience did not meet expectations associated with the Mercure brand. The bathroom was not suitable for small children. The shower setup is outdated and presents clear safety concerns. Family-appropriate amenities were also very limited. Cleanliness was another issue. While we understand that high occupancy periods can affect housekeeping, there were visible and noticeable dirt in frequently used areas. For a Mercure property, this raised concerns regarding hygiene and sanitation standards. On the second day of our stay, our baby became unwell and started vomiting. While we cannot determine the cause, experiencing this while already concerned about cleanliness made the situation particularly stressful for our family. Additionally, the refrigerator was set at approximately 17-18°C and could not be adjusted, hence unusable for storing milk or food; an essential requirement when traveling with infants. Overall, this stay did not align with what we expect from a Mercure hotel, particularly for families with young children.

Dear Mrs. Qarri A., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that occurred to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that similar incidents do not happen again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, T. Ben Alhajj General Manager

Customer review rating 5.0/5

Yoana V. 1. M. Business - Confirmed reviews ALL

good experienxce with this hotel

Dear Mrs.Yoana M., We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

Customer review rating 3.0/5

Miranti V. 3. K. Business - Confirmed reviews ALL

Room was ok, but the car parking was packed so I have to wait for my car to be delivered.

Dear Mrs K. Miranti, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

Customer review rating 3.5/5

Yvette V. 1. S. Couples - Confirmed reviews ALL

Friendly staff and comfy room

Dear Mr S. Yvette, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

Other web-users rate our hotel

  • 256 reviews 7.3/10 Location
  • 813 reviews 7.8/10 Room
  • 876 reviews 9.1/10 Service
  • 13 reviews 6.5/10 WiFi
  • 469 reviews 8/10 Cleanliness
  • 275 reviews 7.7/10 Breakfast
  • 61 reviews 8.9/10 Value
  • 29 reviews 4.2/10 Pool

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