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Mercure Bandung Nexa Supratman 4 stars

Customer review rating 4.4/5 1,155 reviews

ALLSAFE approved hotel

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Mercure Bandung Nexa Supratman
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+ 20 Services

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • High Speed WiFi access up to 100 MBPS

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 bandung
indonesia

Tel: +622286017000

Fax: (+62)22/87259111

Check-in from 14h00

Check out up to 12h00

  • LEUWI PANJANG :  LEBAK BULUS LEBAK BULUS

  • By plane

    HUSEIN SASTRANEGARA At 6km / 3 miles - Shuttle paying

  • By train

    HONGQIAO STATION At 3km / 2 miles

GPS :-6.9050168, 107.6291198

Our accommodation(s)

Each room features comfortable beds, high speed Internet access, minibar, coffee and tea making facilities, 42" LCD TV and safe deposit box.

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Mountain view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View, Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet

Privilege Room with 2 Single BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View, Mountain view *

Subject to availability

Rooms

Our restaurants and bars

CYBER CAFE

Type of cuisine: International

Cyber Café offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 339

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bandung Nexa Supratman

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,155 reviews

tripadvisor

TripAdvisor Rating 4.5/5

439 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Satisfying Stay

Customer review rating 4.5/5

Kevin H. Families - 01/05/2021 Confirmed reviews ALL

The location is very good, in the center of the city. The environment is also good. The room is quite big and very clean. The staffs were very responsive.

Dear MR KEVIN H., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good stay

Customer review rating 4.5/5

Dwi B. W. Business - 01/05/2021 Confirmed reviews ALL

The hotel near every where I wanna go and a lot of cafe and resto near the hotel

Dear MR DWI BUDI W., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Well Located

Customer review rating 4.5/5

Anggi J. Business - 01/05/2021 Confirmed reviews ALL

The hotel location is in main road, It’s easier for me to attend from one meeting to another

Dear MR ANGGI J., Warmest Greetings From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Love the hospitality

Customer review rating 5.0/5

Ricky W. Business - 28/04/2021 Confirmed reviews ALL

Staying for business, I really love the service and also the hospitality of the hotel. My preferred choice for a business trip.

Dear Mr RICKY W., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager
Customer review rating 4.5/5

Andy D. M. /. R. N. 9. Solo - 28/04/2021 Confirmed reviews ALL

everything under control & customer satisfaction base. And Employees have good behaviors

Dear Mr ANDY DHARMAWAN M., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

very good hospitality

Customer review rating 5.0/5

Aji Couples - 19/04/2021 Confirmed reviews ALL

very good hospitality

Dear Mr Aji P., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good stay

Customer review rating 5.0/5

Romein Business - 19/04/2021 Confirmed reviews ALL

Room very Cozy

Dear Mr Roman S., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Perfect services and facilities

Customer review rating 5.0/5

Teguh R. P. Solo - 14/04/2021 Confirmed reviews ALL

It gave me a chance to have a perfect staycation. The services and facilities made me feel more comfortable than home and made me relax my mind

Dear MR TEGUH P., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

well located, good food, nice hotel

Customer review rating 3.5/5

Arlo Couples - 13/04/2021 Confirmed reviews ALL

really nice hotel, nice located, good food. there is one small note for FBS about paying attention the sequence of service we are a couple who also work at hospitality knowing the SOP and serve equally the customer we have.

Good stay, well located, nice service

Customer review rating 4.0/5

Gita S. P. Families - 13/04/2021 Confirmed reviews ALL

I love the room, bigger than what i thnik before, nice service, i love all the staff who giving the best service,, Maybe for the advice : menu for breakfast (i hope more variative) but overall i love stayed in Mercure, thanks Mercure and all the staff

Dear MS GITA SEPTI P., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good location

Customer review rating 4.0/5

Fajar H. Families - 12/04/2021 Confirmed reviews ALL

Me and my family really enjoyed our holiday

Dear MR FAJAR H., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Comfortable and cozy

Customer review rating 4.0/5

Noa S. Business - 11/04/2021 Confirmed reviews ALL

I once stayed in Semarang at famous hotel but the breakfast was a mess. I know it's pandemic era and everyone struggle over it but Mercure Nexa serving nice breakfast for me. The room service was also great, nice staff and cozy plaze.

Dear MR Noa S., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Only good for 1 night.

Customer review rating 3.0/5

Gisela D. Families - 10/04/2021 Confirmed reviews ALL

We stayed here because Mercure at Bandung city center was fully booked. The location is great, you can find a lot of restaurants nearby. We arrived at 1 pm and the check-in process took some time because I changed the guest name to my husband using Agoda apps, but it was not synchronized to the hotel. The staff was helpful, she kindly offered us rooms with connecting doors. After we got the key cards, we saw our bags however there’s no bell boy to be found. A random staff told us that she would tell him to deliver the bags to our rooms. Our rooms were on the 9th floor, as requested. When we walked out of the elevator, the air was hot and stuffy because there’s no AC. The rooms were clean but we found a small stain on our bedsheet, and there were ants in the bathroom. Moreover, the fridge was unplugged and turned out the connecting doors were locked so we had to call the staff because the door uses a key, unlike the latest model you can find in other hotels. Also, we had to ask for an extra toothbrush, slipper, and key card because they only provide one for a double room. The next morning, we went to the restaurant at 8.30 am for breakfast but it was full, so we had to wait for about 10-15 mins. It’s weird that we still had to be on the waiting list while we have already told the staff which time we preferred when we checked in. We got a table nearby the outdoor section, across the buffet area. The food was great as always, with a lot of variations too. Nevertheless, either it was too crowded or they’re having a shortage of staff, no waiter took our dirty plates until it’s nearly 10 am. I even saw some guests put their dirty plates on random tables. There was a time when I was just sitting with my 4-year-old daughter and I saw the tallest staff was passing by while dragging an empty cart so I asked him if there’s a small fork I could use, but he said that they only have small spoons which I could get from the pancake area while pointing at the area. The staff showed no intention to help. Another thing is that I usually got offered coffee or tea while staying at hotels, but not here. All I can say is that the staffs at the restaurant were less attentive.

Good Stay

Customer review rating 4.0/5

L. Families - 09/04/2021 Confirmed reviews ALL

Always happy to stay at Mercure Hotel, the room clean and cozy, good view, good food, nice service, friendly employees... but the parking is full at weekend and the pool not fit to the grown up

Dear Ms Eka L., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Satisfying room

Customer review rating 4.0/5

Tw Business - 09/04/2021 Confirmed reviews ALL

Everything was fine and good. Hope the restaurant will have different menu, i stayed 2 nights but the foods were same

Dear MS TIWI & DESI, Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Not really good

TripAdvisor rating 3.0/5

9680490 Business - 26/02/2021 TripAdvisor review

I called 3 times to room service.. no body pick my phone and no body call again to my room At the night air conditioning is off i guess so not really cool for me.. i cant sleep well Breakfast menu is really bad.. i just can ate potato, sausage and sushi.. just it.. they just have orange just and water.. no else..

Dear Valued Guest (9680490) Thank you for taking the time to tell us about your experience at the Mercure Bandung Nexa Supratman. I am sorry that your experience did not meet your expectations allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure Bandung Nexa Supratman. Please do not hesitate to contact me during your next visit. Sincerely, Wahyu Mujiono Front Office Manager

Everything is fine

TripAdvisor rating 4.0/5

Dinaarijanto 15/10/2020 TripAdvisor review

this is our first time staying at the mercure bandung nexa supratman after the pandemic. The slogan ALLSAFE is implemented properly from entering the lobby, reception desk, staff, rooms, tables, chairs, cutlery to serving food in the restaurant really makes us comfortable and safe to stay.

Comfortable stay

TripAdvisor rating 4.0/5

keccikun 22/08/2020 TripAdvisor review

Almost perfect is a suitable word if you stay at the Mercure Nexa, this hotel offers the standard services of a 4-star hotel, simple and minimalist rooms are a millennial attraction, a super complete breakfast compared to other hotels, and almost all the facilities at this hotel. And don't forget its strategic location in the middle of the city.

Unpleasant stay

TripAdvisor rating 2.0/5

j3nn1ang Family - 31/12/2019 TripAdvisor review

we came to check in at 14:15 but we had to wait 2 hours, he said the room was still in the cleaning process. And worse is our car parked in the next building because the parking area is full. When the car is taken from the next building, we have to wait a long time, at which time we want to hurry to the event until we are forced to take a grab. Very unsatisfactory service

Dear j3nn1ang, Warmest greeting from Mercure Bandung Nexa Supratman Thank you for taking your time to review your stay, receiving guests feedback always helps us to improve and to go the extra mile to provide you with a better service. We are sorry to learn that you had a bad experience for such an important for your stay, we are all trying our best to match our guests expectations and we are sincerely afraid that we did was unfortunately not as you imagined for your break in Bandung. We very much appreciate your feedbacks and we will make sure that this issue will not happen again. We hope you can forgive this inconveniences and will not stop you from staying with us again in the future Sincerely, Sri Nurhamsah General Manager

Comfortable

TripAdvisor rating 5.0/5

Dinaarijanto Couples - 26/12/2019 TripAdvisor review

Overall we are happy for stay at Mercure Nexa Bandung Supratman . All the staff are very friendly much help us during we stayed at Mercure Nexa Bandung Supratman. A varied and unique breakfast menu serving traditional food. comfortable, pleasant hotel atmosphere and clean rooms. Thank you for the pleasure.

Dear Dinaarijanto, Warmest greeting from Mercure Bandung Nexa Supratman! Thank you for sharing this kind review, I am glad to know that our over all facilities also breakfast variant has presented you with excellent service. We appreciate your compliment and rest assured they will be shared with the team who will be happy to read the kind words. It is a pleasure to have you as our guest and we look forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

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