Mercure Bandung Nexa Supratman 4 stars

Customer review rating (ALL Rating) 4.3/5 544 reviews

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JL. Supratman No. 66, 40122 BANDUNG, Indonesia

Description

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • 3 units of eco transportation facilities (bikes)

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Our accommodation(s)

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Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 BANDUNG
Indonesia

GPS:-6.905016, 107.629119

Telephone
Fax +62 22 87259111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Damarjati House

Damarjati House offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  544 reviews

TripAdvisor Rating  4.8/5  2,716 reviews

Customer review rating 2.5/5

Yane M. Families - Confirmed reviews ALL

I stayed 25-26th December 2025 in mercure nexa supratman. I went down for breakfast at 9AM. The restaurant is quite empty. But the food is also empty everywhere. They didn't refill the food. And also very understaff. The noodle station didn't have a cooking staff, should i cooked it myself??? The porridge was just lumps of leftovers on the bottom of the pot. Some of the main courses also empty and never refilled until i left at 9.30 I was looking for spoon and fork because they were not on the table, and i looked everywhere in the room, i couldn't find them. I have to go to a kitchen staff to ask for the utensils. The worst breakfast experience ever. I know it was holiday season, but as an international hotel chain, mercure nexa supratman should made more preparation.

Dear Mrs. Yane M., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that occurred to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that similar incidents do not happen again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, T. Ben Alhajj General Manager

Customer review rating 3.5/5

Iswara R. Families - Confirmed reviews ALL

I am unsatified for the taste and breakfast menu with the main disk menu is not so delicious with plain taste, the buffet fruits is very limited cannot take directly The local tv channel like trans tv, rcti, tvone, trans7 are not available yet, so sad..

Dear Mr Iswara Thank you for taking the time to share your feedback following your stay at Mercure Bandung Nexa Supratman. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. Your feedback is truly valuable to us, as guest satisfaction remains our top priority. We have shared your comments with the relevant team for review and improvement to ensure a better experience in the future. Nevertheless, we are grateful for your support and hope that we will have the opportunity to restore your confidence. On behalf of the entire hotel team, we would like to thank you for bringing this matter to our attention, and we sincerely look forward to welcoming you back to Mercure Bandung Nexa Supratman for a more pleasant stay. Kind regards, General Manager T. Ben Alhajj Mercure Bandung Nexa Supratman

Customer review rating 5.0/5

Lendik M. E. C. Families - Confirmed reviews ALL

We have the best experience at (Hotel Mercure). Their exceptional hospitality, elegant rooms, and safe and secure environment were the best parts. Thank you so much for making my trip memorable. Thanks again for good services for accor member guest.

Dear Mr Lendik, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us with good rating We are pleased that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

Customer review rating 4.5/5

Yuno M. Families - Confirmed reviews ALL

This is 3rd time I stayed in Mercure Nexa and it was great experience. The staff warmly welcoming me and my family starting when I arrived (security at the lobby, check in counter, housekeeping, and at the restaurant), up until I left

Dear Mr Yuno, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us with good rating We are pleased that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

Customer review rating 3.0/5

Surya A. Solo - Confirmed reviews ALL

The water heater is not worked as usual even tough im already complained and he mechanics already fixed it but still not worked as usual.

Dear Mr. Surya a., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that occurred to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that similar incidents do not happen again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, T. Ben Alhajj General Manager

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Other web-users rate our hotel

  • 257 reviews 7/10 Location
  • 798 reviews 7.6/10 Room
  • 844 reviews 9.2/10 Service
  • 14 reviews 6.8/10 WiFi
  • 460 reviews 7.9/10 Cleanliness
  • 270 reviews 8.2/10 Breakfast
  • 57 reviews 8.9/10 Value
  • 29 reviews 4.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.