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Mercure Bandung Nexa Supratman 4 stars

Customer review rating 4.4/5 1,398 reviews

ALLSAFE approved hotel

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Mercure Bandung Nexa Supratman
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+ 26 Services

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • High Speed WiFi access up to 100 MBPS

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 bandung
indonesia

Tel: +622286017000

Fax: (+62)22/87259111

Check-in from 14h00

Check out up to 12h00

  • LEUWI PANJANG :  LEBAK BULUS LEBAK BULUS

  • By plane

    HUSEIN SASTRANEGARA At 6km / 3 miles - Shuttle paying

  • By train

    HONGQIAO STATION At 3km / 2 miles

GPS :-6.9050168, 107.6291198

Hotel services

CYBER CAFE

Cyber Café offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 181 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 150 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • BDO Additional charge
    • HUSEIN SASTRANEGARA Additional charge
  • Private indoor parking
    • On site
    • Private
  • Public indoor parking
    • On site
    • Private
  • Bus/Coach parking area
    • On site
    • Private
  • Private enclosed outdoor parking
    • On site
    • Private
  • Public outdoor parking
    • On site
    • Public
  • Well-lit parking
    • On site
    • Private
  • Private indoor parking
    • On site
    • Private
Well-being
  • Pool
    • Outside
    • On site
  • Fitness Centre
    • On site

Our accommodation(s)

Each room features comfortable beds, high speed Internet access, minibar, coffee and tea making facilities, 42" LCD TV and safe deposit box.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 339

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bandung Nexa Supratman

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,398 reviews

TripAdvisor Rating 4.5/5

443 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location

Customer review rating 4.0/5

Anonymous Families - 12/10/2021 Confirmed reviews ALL

Nice place, good food for breakfast and good services

Dear MS NUR INDRIANI SYAMSUL, Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good value to price

Customer review rating 4.0/5

D. W. A. Business - 10/10/2021 Confirmed reviews ALL

Awesome breakfast

Dear MR D. WIDI A., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Managerr

Good services

Customer review rating 4.5/5

Nirmala P. Families - 10/10/2021 Confirmed reviews ALL

Happy, good condition, good services, overall ok. Thanks mercure nexa bandung

Dear MS NIRMALA WIDYA P., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Well located

Customer review rating 4.0/5

Rifkiandi D. Couples - 10/10/2021 Confirmed reviews ALL

Clean & spacious room. Variety and quality of breakfast menu can be further improved.

Dear MR RIFKIANDI D., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant then the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Satisfied

Customer review rating 5.0/5

T. Families - 06/10/2021 Confirmed reviews ALL

Good stay, comfortable,

Dear MR/MS T., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good stay

Customer review rating 4.0/5

Jun S. Families - 05/10/2021 Confirmed reviews ALL

The hotel is clean and comfortable. The facility in the room works well.

Dear MR JUNJUNGAN S., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good location, good room, not so good health protocol.

Customer review rating 4.0/5

Andika S. Families - 04/10/2021 Confirmed reviews ALL

Stayed for 3 night + 1 night (2 rooms). Overall experience was ok. Room was clean and comfortable, food was ok, location very strategic nearby many good places. But here are some not so good experience that i got from my stay: Got a late check in (you read it right, it's check in not check out) Because the room wasn't ready, have to wait longer. Almost 45 minutes, with 87 years old dad and toddler waiting, that was not a good experience. No temperature check, no pedulilindungi required, so many unmasked guest in the lobby and no one warned them. Hidden menu This breakfast buffet has a hidden menu, sausage. The staff said that sausage only serve by request, but no sign that show they have sausage. The only way i knew that there was sausage is because they "hid" a small bowl of sausage behind near the staff. Got a "sigh" with unpleasant gesture from the staff, just because i asked help to access my floor, because i forgot to bring my access card.

Dear MR ANDIKA DWI S., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. We are glad you enjoyed our room, food and location but it's unfortunately for us to hear you had an issue with the check in process, healthy protocol, & hidden menu. we will look into it right away with our management teams, to ensure not happen again in the future. Please accept our apology for the issue you had. Your feedback is valued and appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant then the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Friendly staff

Customer review rating 4.5/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

We received excellent treatment from the staff who took time to talk with us and offer us help. They understand that caring for guests involves a strong personal touch as well as good service. We will be recommending this hotel to others.

Dear MR TIMOTHY D., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Nurhamsah General Manager

Good stay

Customer review rating 4.5/5

Herry Couples - 03/10/2021 Confirmed reviews ALL

well located

Dear MR HERRY P., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Lokasi strategis

Customer review rating 4.5/5

Yenia Families - 02/10/2021 Confirmed reviews ALL

All about it’s ok

Dear MS NIRMALA N., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Good stay

Customer review rating 3.5/5

Kusman S. H. Families - 30/09/2021 Confirmed reviews ALL

Overall its a good stay. But my fridge is broken. One of the light also not working.

Dear MR KUSMAN h., Warmest Greeting From Mercure Bandung Nexa Supratman We very much appreciate your comments regarding your stay at the Mercure Bandung Nexa Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we also do apologize related the fridge in your room is not running well, for sure we will inform to engineering to solve the trouble. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Wahyu Mujiono Front Office Manager

Not really good

TripAdvisor rating 3.0/5

9680490 Business - 26/02/2021 TripAdvisor review

I called 3 times to room service.. no body pick my phone and no body call again to my room At the night air conditioning is off i guess so not really cool for me.. i cant sleep well Breakfast menu is really bad.. i just can ate potato, sausage and sushi.. just it.. they just have orange just and water.. no else..

Dear Valued Guest (9680490) Thank you for taking the time to tell us about your experience at the Mercure Bandung Nexa Supratman. I am sorry that your experience did not meet your expectations allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure Bandung Nexa Supratman. Please do not hesitate to contact me during your next visit. Sincerely, Wahyu Mujiono Front Office Manager

Everything is fine

TripAdvisor rating 4.0/5

Dinaarijanto 15/10/2020 TripAdvisor review

this is our first time staying at the mercure bandung nexa supratman after the pandemic. The slogan ALLSAFE is implemented properly from entering the lobby, reception desk, staff, rooms, tables, chairs, cutlery to serving food in the restaurant really makes us comfortable and safe to stay.

Comfortable stay

TripAdvisor rating 4.0/5

keccikun 22/08/2020 TripAdvisor review

Almost perfect is a suitable word if you stay at the Mercure Nexa, this hotel offers the standard services of a 4-star hotel, simple and minimalist rooms are a millennial attraction, a super complete breakfast compared to other hotels, and almost all the facilities at this hotel. And don't forget its strategic location in the middle of the city.

Unpleasant stay

TripAdvisor rating 2.0/5

j3nn1ang Family - 31/12/2019 TripAdvisor review

we came to check in at 14:15 but we had to wait 2 hours, he said the room was still in the cleaning process. And worse is our car parked in the next building because the parking area is full. When the car is taken from the next building, we have to wait a long time, at which time we want to hurry to the event until we are forced to take a grab. Very unsatisfactory service

Dear j3nn1ang, Warmest greeting from Mercure Bandung Nexa Supratman Thank you for taking your time to review your stay, receiving guests feedback always helps us to improve and to go the extra mile to provide you with a better service. We are sorry to learn that you had a bad experience for such an important for your stay, we are all trying our best to match our guests expectations and we are sincerely afraid that we did was unfortunately not as you imagined for your break in Bandung. We very much appreciate your feedbacks and we will make sure that this issue will not happen again. We hope you can forgive this inconveniences and will not stop you from staying with us again in the future Sincerely, Sri Nurhamsah General Manager

Comfortable

TripAdvisor rating 5.0/5

Dinaarijanto Couples - 26/12/2019 TripAdvisor review

Overall we are happy for stay at Mercure Nexa Bandung Supratman . All the staff are very friendly much help us during we stayed at Mercure Nexa Bandung Supratman. A varied and unique breakfast menu serving traditional food. comfortable, pleasant hotel atmosphere and clean rooms. Thank you for the pleasure.

Dear Dinaarijanto, Warmest greeting from Mercure Bandung Nexa Supratman! Thank you for sharing this kind review, I am glad to know that our over all facilities also breakfast variant has presented you with excellent service. We appreciate your compliment and rest assured they will be shared with the team who will be happy to read the kind words. It is a pleasure to have you as our guest and we look forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

Good Value

TripAdvisor rating 4.0/5

ADEVIA Family - 19/09/2019 TripAdvisor review

Strategic location, although it's always traffic jam in the evening. Room & bathroom quite spacious, big & comfort bed, complete amenities & toilettries.many choices of TV Channel, good connection of wifi. There's additional faucet in bathroom that made it easy for us to ablution before shalat. Amazing breakfast and the most important thing was nice staffs.

Dear ADEVIA, Warmest greetings from Mercure Bandung Nexa Supratman! Thank you for your kind review and feedback. We are so glad to know that you enjoyed our room during your stay,Your kind words over our TV Channels, Wifi, and bathroom amenities are highly appreciated. Once again, thank you for this kind review and we are looking forward to welcoming you again at Mercure Bandung Nexa Supratman. Sinerely, Sri Nurhamsah General Manager

Great place, great service

TripAdvisor rating 4.0/5

LightPacker757489 Family - 30/01/2019 TripAdvisor review

The hotel near to everywhere in Bandung. The swimming pool is indoor but to small. The service was perfect. The deluxe room was so nice but everyone can hear you talking from the outside of your room. I enjoyed my stay with my family.

Dear LightPacker757489, Warmest greeting from Mercure Nexa Bandung Supratman. First of all please allow me to say thank you for staying in Mercure Nexa Bandung Supratman and taking the time to share your review on Trip Advisor. I am very sorry to hear about the unpleasant experience that you encountered regarding room soundproof. Once again, please accept our sincerest apologies for the shortcomings, and please do not hesitate to contact me directly if I may be of any further assistance to you. Sincerely yours, Sri Nurhamsah General Manager

Really Nice Hotel

TripAdvisor rating 5.0/5

annissagumilara Friends getaway - 28/12/2018 TripAdvisor review

Staying at a hotel is highly recommended because near to tourist destination in Bandung. And the hotel location is suitable for me who doesn't like crowds, but it's still easy to find food and mini markets.

Dear annissagumilar, Warmest greeting from Mercure Nexa Bandung Supratman. Thank you for staying at Mercure Nexa Bandung Supratman and recommending us via TripAdvisor. We are delighted to know that you enjoyed your stay with us. We are very grateful to know that you enjoyed our facilities. We would love to see you around at Mercure Nexa Bandung Supratman on upcoming opportunities. Sincerely yours, Sri Nurhamsah General Manager

Nice Hotel in Bandung

TripAdvisor rating 4.0/5

pengelanaj Family - 10/10/2018 TripAdvisor review

This hotel is good choice if you want to stay in the city. Room is convenience, lobby and front office also have good arrangement, staff also kind and helpfull.I did'nt have chance to try swimming poll and gym.

Dear Velued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for sharing your review. I am glad our overall service and facilities has made your stay stay a pleasant stay. It is a pleasure to have you as our guest and we look forward to welcoming you back in the near future. Sincerely, Sri Nurhamsah General Manager

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