Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 556 reviews

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Jalan Cihampelas No 23 25, West Java, 40171 BANDUNG, Indonesia

Description

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Beds

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Telephone
Fax +62 22 4212999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 156 rooms
  • 9 connecting rooms
  • 51 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years
  • Indoor playground for children
  • Play area

Well-being

Novotel Bandung Swimming Pool

  • Outside
  • On site

In Balance Fitness Center

  • On site
  • On site
  • Indoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.5 m / 23 ft

  • Parking pricing: 0.5 IDR 0.5 IDR Per hour
  • Parking for a month

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

THE SQUARE

Photo out of - THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Cooking style
International
Chef name
Doddy Wibowo Yogaswara
Capacity
130
Accessibility
Accessible service
40171 Bandung, Indonesia
Telephone +62 22 4211001
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

In Novotel Bandung, you will find our fantastic gym, where you can give all your muscle groups a good workout. Stay fit with the latest exercises equipment.

Steal a moment for you take sometime out and relax, a time of cleansing and healing for both body and soul, experience an exotic oasis where you can indulge yourself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  556 reviews

Customer review rating 4.5/5

Hokiyono S. Families - Confirmed reviews ALL

Dear Mr. Hokiyono S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 2.0/5

Teguh G. Families - Confirmed reviews ALL

Dear Mr. Teguh G., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Sudi S. W. Families - Confirmed reviews ALL

Dear Ms. Sudi S. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Ahmad R. Z. /. Y. M. Friends - Confirmed reviews ALL

Dear Mr. Ahmad R. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

M. A. B. H. M. M. Business - Confirmed reviews ALL

Dear M. A. B. H. M. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Dear Mr. Hokiyono S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 2.0/5

Teguh G. Families - Confirmed reviews ALL

We had an unpleasant stay due to the smoke from the other room, which ruined the whole experience. Actually I have noticed that there's a hint of smoke smell in the corridor when I checked in, but I ignored it and think maybe it's just the smell of a rather old hotel. But unfortunately, the smoke smell gotten stronger and even going into our room, which is not tolerable for us. After I called the reception, actually they have done something to reduce the smell, but there was still a hint of smell left as smoke smell will not be easily got rid of. In addition to that, when the guest in the Junior Suite room checked out and I walk past the corridor, the smell of smoke was very thick. It means that you let the guest smoke deliberately! I checked in the elevator that 9th floor is a non smoking floor, so how could someone is allowed to continue smoking in the room? In addition to that, the room was old and need some repairs. My opinion, the room was too dark. So if you would do the upgrade, I suggest you to put some more brighter lamp (at least in the working area). Another thing that you might need to consider is to make the room more soundproof, and also do some cleaning on the bathtub (rust stains). I also found "kamitetep" lurking near the bathtub, means that the cleaning was not done properly. Moreover, the swimming pool needs to be improved, as it looked very old and dirty. The service itself was good. Check-in and check-out process was smooth.

Dear Mr. Teguh G., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Sudi S. W. Families - Confirmed reviews ALL

We had a lovely family stay at Novotel Bandung. We specifically chose this stay as a little getaway for my mother, and we truly appreciated the kindness and helpfulness of the staff throughout our visit. There was a small communication gap regarding our connecting-room and special requests upon arrival, but the team responded very thoughtfully to our feedback and went above and beyond to make the rest of our stay more memorable, including a sweet complimentary gesture for my mother. We truly appreciated their openness, care, and effort to turn our experience around. Overall, a warm and memorable family stay🤍

Dear Ms. Sudi S. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Ahmad R. Z. /. Y. M. Friends - Confirmed reviews ALL

I stayed with friend who visited Bandung city for food hunting. Wish to get upgrade room and early check in but unfortunately couldnt have that benefits

Dear Mr. Ahmad R. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

M. A. B. H. M. M. Business - Confirmed reviews ALL

Very satisfying & always book Novotel Bandung for my trip. Reason is location/service & facilities completly very good.

Dear M. A. B. H. M. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Rizki O. Families - Confirmed reviews ALL

We stayed for one night and really appreciated being allowed to leave the plants we had just bought in Lembang in the lobby garden area. Thank you for kindly letting them out of the car and into the garden. It was a thoughtful gesture that made our stay even more enjoyable.

Dear Mr. Rizki O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Andini S. P. Couples - Confirmed reviews ALL

It was great stayin at Novotel Bandung, all the staff was friendly, thank u for helping me during my stay. See u next time✨

Dear Ms. Andini S. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Nabila R. F. Friends - Confirmed reviews ALL

i think my room get upgraded, really love the hospitality and facility. will come back again

Dear Ms. Nabila R. F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Oktovianus H. Families - Confirmed reviews ALL

comfortable stay as a accor gold member got room upgrade

Dear Mr. Oktovianus H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Hakiki S. Business - Confirmed reviews ALL

Clean fresh nice food and good location

Dear Mr. Hakiki s., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Arif R. H. A. Business - Confirmed reviews ALL

Great room conditions and amenities, good food and the room was spacious

Dear Mr. Arif R. H. A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 3.5/5

Ananda R. Families - Confirmed reviews ALL

This is my first time staying in Novotel because my go-to hotel were all full. My first impression of the room: very clean. Then my first son went to the bathroom to play in the bathtub, I thought he was okay, but several minutes later, I saw the water is soooo brown. We then called the technician and he said that the hot water is being cleaned and we can use it in maybe 20 mins later. But until the next morning, the color of the water is still yellow-ish. The breakfast also so-so, doesnt really appetizing. The opor ayam was too sweet I can barely taste the salt.

Dear Mrs. Ananda R., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 3.0/5

Joseph A. Couples - Confirmed reviews ALL

Hotel is too old and very tired. I was upgraded to a suite which was badly lit. Very dim n depressing. The toilet was dim and had no standing shower only tub. Noted for downgrade as my priority is bright room. The lighting is what makes a room and lighting at the suite was dim white light. The taps weee outdated

Dear Mr. Joseph A., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Jogi S. Business - Confirmed reviews ALL

Staying overnight with own car

Dear Mr. Jogi S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Agus S. Business - Confirmed reviews ALL

I had a very pleasant stay at Novotel Bandung. The hotel is comfortable, clean, and well maintained, with a convenient location for getting around the city. The staff were friendly, polite, and helpful throughout my stay. The room was spacious and comfortable, making it a nice place to relax after a busy day. Overall, the experience was very good and I would definitely consider staying here again. One area that could be improved is the breakfast. It would be even better if there were more variety in the food selection and if the overall taste could be improved to make the breakfast experience more enjoyable and memorable. Thank you to the Novotel Bandung team for the warm hospitality. Highly recommended!

Dear Mr. Agus S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Nathanael K. K. Families - Confirmed reviews ALL

Great upgrade room

Dear Mr. Nathanael K. K., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Eu J. T. Families - Confirmed reviews ALL

Well located and it is our go to hotel every year when we come to Bandung since 20 years ago. The hotel definitely looks old and things gotto be refurbished. However, as a whole, this hotel is still a very nice hotel to live in.

Dear Mr. Eu J. T., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 1.5/5

Kama B. M. Families - Confirmed reviews ALL

Lighting too dim, has to ask bulb replacements to all. Difficult to flush toilet. Theres only 1 power socket in the whole family suite room, had to switch off desklamps to use more sockets. Furniture and sofa looks old. Edges of toilets looks a bit moldy or rusty.

Dear Mr. Kama B. M., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 3.5/5

K. K. Solo - Confirmed reviews ALL

1. Location is good to explore upper and lower Bandung city. 2. Reception was efficient. Staff were kind and helpful. 3. Room was spacious, old but well maintained. Complete amenities. 4. Unfortunately, the fan from the AC was too loud (even the lowest), I felt like i was sleeping in the airplane. 5. Breakfast was ok. Good that they provide espresso and cappuccino included.

Dear K. Kamaruddin, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

M. M. Families - Confirmed reviews ALL

Actually, all the facilities at Novotel are quite satisfactory. However, the quality of the shower water is not ideal, as the water appears yellowish. Would it be possible to install a water recycling or filtration system to ensure that the water is clean and clear? Honestly, I don't feel comfortable taking a bath in the bathtub, even though one is provided in every room.

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto, Rooms Division Manager

Other web-users rate our hotel

  • 251 reviews 8.8/10 Location
  • 976 reviews 8.7/10 Room
  • 1,290 reviews 9.4/10 Service
  • 16 reviews 8.6/10 WiFi
  • 1,201 reviews 9.2/10 Food
  • 634 reviews 8.8/10 Breakfast
  • 575 reviews 8.9/10 Cleanliness
  • 387 reviews 8.3/10 Comfort

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