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Novotel Bandung Hotel 4 stars

Customer review rating 4.2/5 5,397 reviews
Novotel Bandung
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :   Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

PREMIER 1 KING BED

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

PREMIER 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Executive 1 King Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Junior Suite 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 52m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,397 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,478 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

Customer review rating 4.2/5

A. Families - 13/02/2020 Confirmed reviews ALL

Excellent services

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

clean and comfortable

Customer review rating 4.2/5

Xxx Solo - 12/02/2020 Confirmed reviews ALL

the room was comfy. the breakfast was good

Dear Mrs. Chie A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Peaceful sleep

Customer review rating 4.2/5

Apple Couples - 31/01/2020 Confirmed reviews ALL

Spacious & clean room. Friendly staff. Adequate breakfast. Ok gym. Location not ideal but not inconvenient. A good sleep in a long time...

Dear Mrs. Apple, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Friendly and good stay

Customer review rating 4.2/5

Mary K. Families - 31/01/2020 Confirmed reviews ALL

Clean, comfortable and calm. The staffs are nice, friendly and smile.

Dear Mrs. Mary K, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Feel welcome

Customer review rating 4.2/5

Taufiq J. R. Solo - 23/01/2020 Confirmed reviews ALL

My stay was good, special thanks to sabrina who handled me when check out. Feel home since she recognized me and ask why I never stay in Novotel Bandung again for last few month

Dear Mr. Taufiqullah Jaya R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially for Sabrina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Not too good impression for me

Customer review rating 4.2/5

Siew Business - 15/01/2020 Confirmed reviews ALL

I made a complaint about our safe been locked when we check in our room but till the day we check out, no one came to open it. Room is bit run down and basin tap head is spreading water every where. No proper maintenance

Dear Mr. Siew, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

NOT BAD

Customer review rating 4.2/5

Budie D. Families - 15/01/2020 Confirmed reviews ALL

the experience during the stay, (at least) has been as it should for guests

Dear Mr. Budie D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Service is excellent!

Customer review rating 4.2/5

Ayu S. Business - 15/01/2020 Confirmed reviews ALL

The staffs are greatly helpful and friendly. Breakfast foods are good with variant choices. You can bring 2 children for free breakfast, it is a very nice policy for family trips. Location is near to the station. The bathroom has bathtub even for the standard rooms.

Dear Mrs. Ayu S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Back here again

TripAdvisor rating 4.0/5

Guide56391076062 Business - 13/01/2020 TripAdvisor review

So far so good for a short time stay. Restaurant need improve both service and food offers. A la carte menu is not change since years. Personnel at reception very kind and ready to help in everything.

Good experience

Customer review rating 4.2/5

Ibnu Families - 10/01/2020 Confirmed reviews ALL

It was a good experience, breakfast was good, fast check in and out. However my room wasn't cold enough even with a technician came and look at the AC.

Dear Mr. Ibnu, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience regarding AC in the room did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Doesnt Like as a Real Novotel

Customer review rating 4.2/5

Rezha O. S. M. Business - 09/01/2020 Confirmed reviews ALL

The Novotel-Bandung located in the strategic area in Cihampelas Street. But the quality of service was far from 4 Star Hotel. The Receptionist doesn't help me to make my check in as smooth as good and simple, I get offering for early check ini on 10 am, and waiting until 12am to make my room was ready, but it doesn't ready yet. I was mad but still waiting untul 2pm/14.00 WIB (same like normal check in time). The receptionist doesn't give me an good apologize and just give some complimentary like Biscoties and Little Cakes. The price of additional complimentary for me was not suitable for wasting my time just for waiting for 4 hours to get my room ready. It goes worse when the breakfast time, the staff in resto doesnt make me enjoy my breakfast. They cannot handle all guest behaviour when breakfast and the condition when I breakfast just like an Foodcourt Area. It really make my time for breakfast doesnt have a good experience. The room in Resto for breakfast was not large enough to accomodate all the guest. I hope Novotel Bandung could responsible and handle this issues for better guest experience when stay there. Thank You. I Apologize if my word doesn't good enough as your wish.

Dear Mr. Reza Octaryanto, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Good but can be improved

Customer review rating 4.2/5

Anonymous Business - 09/01/2020 Confirmed reviews ALL

Only one elevator working. Got room upgrade - great! Requested for plastic chair for bathroom but that was not provided - need the plastic chair to wash my legs as I have an artificial knee. Linking up with wifi on iphone was complicated :)

Dear Mr. Pengiran Hishamuddin, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Very good

Customer review rating 4.2/5

Oemboe Families - 09/01/2020 Confirmed reviews ALL

It was nice, we were enjoyed the stay at Novotel Bandung

Dear Mr. Oemboe, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Fabulous Stay at Novotel Bandung

Customer review rating 4.2/5

Natya Families - 05/01/2020 Confirmed reviews ALL

It was my very first time to stay in Bandung and I chose Novotel Bandung as a place to stay. I went there with my parents. The reason why I chose Novotel Bandung is because it is near to the train station. I had a pleasant stay at Novotel Bandung. The staff are very friendly and very helpful. Also, the room that I booked (Executive Suite) was spacious. Will surely come back to Novotel Bandung again for my next visit to Bandung.

Dear Ms. Natya, We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Mr

Customer review rating 4.2/5

David Friends - 04/01/2020 Confirmed reviews ALL

At first i waited a bit longer to the key to my room. The receptionist said it was due to new years event from last night. A little stressful because i was tired too, then the receptionist gave me a complimentary voucher to get a drink from the restaurant. Finally my room is not yet available, the cleaning service work is very slow, then the receptionist gave me upgrade to my room because it was available. So at the end it was okay.

Dear Mr. David, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Perfect

Customer review rating 4.2/5

Ali L. Families - 04/01/2020 Confirmed reviews ALL

In principle, all services is good. The only challenge that I saw is when we come in to the room, smele was not good but after few minuete, then yes we felt okay because I thought, we already immune.

Dear Ali L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback and I am sorry that your experience regarding smell in the room did not meet your expectations, please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice place with affodable price in the middle of the city

Customer review rating 4.2/5

Ryan Families - 04/01/2020 Confirmed reviews ALL

Friendly staffs, nice place to stay, neat bright room

Dear Mr. Ryan, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback and I am sorry that your experience regarding check in time and the level of steak maturity did not meet your expectations, please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Excellent

Customer review rating 4.2/5

Bishal N. B. Families - 25/12/2019 Confirmed reviews ALL

Service was excellent. All the staff, especially the house keeping staff. Especially choices food on breakfast table, it was extremely awesome! We'll definitely come back to novotel bandung when we visit. Thank you so much

Dear Mr. Bishal Nanda b., We very much appreciate your kind review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team and especially for HK team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

One of the best service

Customer review rating 4.2/5

Wynne Families - 24/12/2019 Confirmed reviews ALL

The whole staff in the hotel are very friendly. The rooms are clean and big. One of the recommended hotel when u stay in Bandung.

Dear Mrs. Wynne, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Excellent ,keep up the good work!!

Customer review rating 4.2/5

Rahmat F. Business - 16/12/2019 Confirmed reviews ALL

very comfortable, the breakfast variative and great taste keep up the good work!!

Dear Mr. Rahmat F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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