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Novotel Bandung Hotel 4 stars

Customer review rating 4.2/5 5,424 reviews
Novotel Bandung
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

PREMIER 1 KING BED

  • Max. number of persons: 3
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

PREMIER 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Executive 1 King Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Junior Suite 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 52m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,424 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,482 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice room for upgrade

Customer review rating 4.2/5

Edd Business - 09/03/2020 Confirmed reviews ALL

The location and spacious room makes me feel at home...breakfast ok....

Dear Mr. Edd, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Room is clean and superb, front desk was very helpful and friendly

Customer review rating 4.2/5

Shangkar S. Business - 05/03/2020 Confirmed reviews ALL

Superb!!

Dear Mr. Shangkar S, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Stay

Customer review rating 4.2/5

Ferry S. Business - 24/02/2020 Confirmed reviews ALL

Have a fabulous rest time on hotel after all day working activity and breakfast is fabulous

Dear Mr. Ferry S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice Hotel

Customer review rating 4.2/5

Febria A. P. Families - 20/02/2020 Confirmed reviews ALL

Comfort hotel with nice location

Dear Mr. Febria Andrey P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good

Customer review rating 4.2/5

Novan A. Families - 20/02/2020 Confirmed reviews ALL

good

Dear Mr. Novan A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.2/5

Mohd S. Business - 20/02/2020 Confirmed reviews ALL

First time stay and happy with the hotel

Dear Mr. Mohd S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Big Room

Customer review rating 4.2/5

Fajar E. P. Couples - 19/02/2020 Confirmed reviews ALL

Location is in center, but no culiner around it.., the famous bakso semar need to walk around 10 minutes. The hotel frequency used for events, you'll need to prepare parking slot when event. it is better you split for guest hotel parking, so, guest can park car with safely.

Dear Mr. Fajar Edisya Putra, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

big room, nice facilities

TripAdvisor rating 4.0/5

fajarep 19/02/2020 TripAdvisor review

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

Good location, great breakfast

Customer review rating 4.2/5

Bob S. Families - 16/02/2020 Confirmed reviews ALL

Location is good, facilities and rooms is excellent, reasonable price most of the time

Dear Mr. Bob s., We very much appreciate your review regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Stay, Good Food & Good Staff

Customer review rating 4.2/5

M. A. R. Solo - 14/02/2020 Confirmed reviews ALL

1 night stay with best moment, first time try at novotel bandung.. room are clean and bed are comfortable. friendly staff especially staff at room service.. if i not mistake her name was mbak Lia, she was explain all meal promotion in the menu without bored.. will come back someday...

Dear Mr. M. Ab R., We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team and certainly for Lia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Lobby is too small

Customer review rating 4.2/5

Muchtar Business - 14/02/2020 Confirmed reviews ALL

The lobby wasnt comfortable for a car.

Dear Mr. Muchtar, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Excellent

Customer review rating 4.2/5

A. Families - 13/02/2020 Confirmed reviews ALL

Excellent services

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good location

Customer review rating 4.2/5

Sugih U. Business - 13/02/2020 Confirmed reviews ALL

I have stayed here for many times. Overall just ok. I found the aircon for many times in different rooms seems working only by the fan, so i felt so humid inside the room and not so nice. I have reported this issue to the front desk, yes the hotel sent an engineers trying to “fix” the aircon but to be honest no result. It happened for many times, the only reason i keep stay in this hotel is just because of the location. The other experience which i faced over and over again is, the parking ticket system. It’s mandatory for a guest who stay will have a free parking voucher. The front desk always left a message to me to give the voucher to the ticket counter at the exit ONCE and the officer will input to the system and it can last until check out day. Everything run as per procedure not a problem, but everytime I left the hotel after giving the voucher the officer keep asking for parking charge! Everytime it happened i have to come back to the front desk which wasting so much time over and over again! Have reported to the manager but useless!

Dear Mr. Sugih U., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

clean and comfortable

Customer review rating 4.2/5

Xxx Solo - 12/02/2020 Confirmed reviews ALL

the room was comfy. the breakfast was good

Dear Mrs. Chie A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Peaceful sleep

Customer review rating 4.2/5

Apple Couples - 31/01/2020 Confirmed reviews ALL

Spacious & clean room. Friendly staff. Adequate breakfast. Ok gym. Location not ideal but not inconvenient. A good sleep in a long time...

Dear Mrs. Apple, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Friendly and good stay

Customer review rating 4.2/5

Mary K. Families - 31/01/2020 Confirmed reviews ALL

Clean, comfortable and calm. The staffs are nice, friendly and smile.

Dear Mrs. Mary K, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Feel welcome

Customer review rating 4.2/5

Taufiq J. R. Solo - 23/01/2020 Confirmed reviews ALL

My stay was good, special thanks to sabrina who handled me when check out. Feel home since she recognized me and ask why I never stay in Novotel Bandung again for last few month

Dear Mr. Taufiqullah Jaya R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially for Sabrina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Not too good impression for me

Customer review rating 4.2/5

Siew Business - 15/01/2020 Confirmed reviews ALL

I made a complaint about our safe been locked when we check in our room but till the day we check out, no one came to open it. Room is bit run down and basin tap head is spreading water every where. No proper maintenance

Dear Mr. Siew, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

NOT BAD

Customer review rating 4.2/5

Budie D. Families - 15/01/2020 Confirmed reviews ALL

the experience during the stay, (at least) has been as it should for guests

Dear Mr. Budie D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Service is excellent!

Customer review rating 4.2/5

Ayu S. Business - 15/01/2020 Confirmed reviews ALL

The staffs are greatly helpful and friendly. Breakfast foods are good with variant choices. You can bring 2 children for free breakfast, it is a very nice policy for family trips. Location is near to the station. The bathroom has bathtub even for the standard rooms.

Dear Mrs. Ayu S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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