Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 699 reviews

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Jalan Cihampelas No 23 25, West Java, 40171 BANDUNG, Indonesia

Description

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Telephone
Fax +62 22 4212999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  699 reviews

TripAdvisor Rating  4.1/5  1,596 reviews

Customer review rating 5.0/5

Adi K. Families - Confirmed reviews ALL

Nice stay, good room. Staff very friendly, and helpful. Bathroom is nice with bathtub inside

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

I. I. Families - Confirmed reviews ALL

Front office staff good and profesional, they give me good room with good view on high floor. The AC is cold and the room is clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Joe F. Families - Confirmed reviews ALL

Nice room, comfy bed and cold AC is good collaboration to spend the day in Novotel Bandung. The bathroom also clean well maintain

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Alaman M. Solo - Confirmed reviews ALL

Clean room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Siswanto, Rooms Division Manager

Duty Manager lied & poor service from staffs

TripAdvisor rating 2.0/5

Ervilee TripAdvisor review

I am an ex Diamond Member and currently a Platinum Member. I had stayed in this hotel for many times and had been very satisfied and happy with the service by Ms. Ledi, the front office manager. This last visit on 31st July 2025 I learnt that Ledi was no longer part of the team and was instead serviced by Mr. Billy, the duty manager. What a disappointing experience it was. First of all, Mr. Billy as duty manager had missed fulfilling our benefit as Platinum Member. Our room’s AC was not cool enough and very noisy all through the night. We came down to front desk anf complained at 3 am to staff IN FRONT OF Mr.Billy and our problem was poorly done. We were not given alternative room and was unable to get a good rest. The building facility was poorly maintained. All of our requests which had been agreed by duty manager was casually neglected and he HAD THE NERVE TO LIE that our request was not available for Platinum Members. We then responded if it is the fact then we will email Accor Group to confirm. He then quickly changed his response and apologised that our requests were actually included in Platinum Member privilege. Very, VERY disappointed with this dishonest attitude and such a shame for Novotel Bandung to keep this standard of staff. I am now contemplating to move to another Accor Hotel if Novotel does not improve its standard of service.

Dear Mr. Ervilee, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

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Other web-users rate our hotel

  • 254 reviews 9.1/10 Location
  • 1,024 reviews 8.9/10 Room
  • 1,449 reviews 9.4/10 Service
  • 18 reviews 8.6/10 WiFi
  • 1,332 reviews 9.4/10 Food
  • 648 reviews 9.1/10 Breakfast
  • 610 reviews 8.9/10 Cleanliness
  • 360 reviews 8.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.