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Novotel Bandung Hotel 4 stars

Customer review rating 4.3/5 5,975 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bandung
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+ 21 Services

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171 bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

PREMIER 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

PREMIER 2 SINGLE BEDS

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,975 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,516 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good service

Customer review rating 4.5/5

Meylinda S. Business - 09/05/2021 Confirmed reviews ALL

Clean

Dear Ms. Meylinda s., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 3.5/5

Anonymous Solo - 09/05/2021 Confirmed reviews ALL

decent experience

Dear Mr. Joshua G., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.0/5

Yanti Families - 07/05/2021 Confirmed reviews ALL

I'm quite satisfied with my stay in Novotel Bandung. The room is spacious, bright and clean, the staff is helpful

Dear Ms. Dewiyanti, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good location

Customer review rating 3.5/5

D. Families - 04/05/2021 Confirmed reviews ALL

if possible, if a guest borrows a plate, you should not be charged again, because I just want to borrow a plate for a fee, I am at another hotel if I borrow a plate or spoon it is free of charge regard D. (st…)

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice stay.

Customer review rating 4.0/5

Anonymous Families - 04/05/2021 Confirmed reviews ALL

It was nice, we even have one night extended. I booked 2 rooms for my family. My son did try to order a nasi goreng for room service but the portion was not enough, maybe he is still growing, hehe. Need to ask for liquid soap and extra toothpaste even we already note that there are 2 person in each room. Not satisfied with the warm water and the pressure. Pressure is weak and the temperature is not stabil, i even had to have a "nice" cold bath in the middle of the night after i went back to hotel. Health protocol is so so. Cos the towel are not wrapped in plastic bag compare to another hotel. Location is one of the best and the sound proof is excellent, no complaint about it. Will be back soon, maybe.

Dear Mr. Akhmad R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Very good hotel with excellent service

Customer review rating 4.0/5

Jimmy N. R. Families - 04/05/2021 Confirmed reviews ALL

This is the second experience I stay at Novotel Bandung. From check-in until breakfast and check-out, I got an excellent service from all of the staff. This hotel also has complete facilities, especially the swimming pool is quite clean and well maintained. Only the shower in the bathroom the water flow is rather weak. This maybe I got the top room (11th floor), even so, I am happy because our connecting room was upgraded when I checked in. Thank you very much for the front office staff.

Dear Mr. Jimmy N. R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.5/5

Pm D. P. D. Families - 04/05/2021 Confirmed reviews ALL

clean and perfect breakfast

Dear Mr. PM Diyan Pramudya D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Strategic location, comfortable bed

Customer review rating 4.0/5

Martina Couples - 03/05/2021 Confirmed reviews ALL

Hotel location is strategic, so it was easy for us to move around the city. The bed was comfortable, the air con was quite strong so we need some time to find the perfect temperature for us. Some minus points: - not every bedside has electricity socket outlet, so if we charge our phone it will be unreachable from us. - Check in time at 4 PM is too late. - We had coffee (cappuccino and latte) at the restaurant, the coffee was runny and tasted milk only.

Dear Ibu Martina R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.0/5

Lili K. Families - 02/05/2021 Confirmed reviews ALL

I'm very happy to sit in Novotel, I sit in the second time. The first I'm sit to my work and second time I with Family enjoyed to vacation in bandung.

Dear Ibu Lili Karmela F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Customer review rating 4.5/5

Anonymous Families - 01/05/2021 Confirmed reviews ALL

Very good

Dear Mr. Stephanus Risduardo J., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great stay

Customer review rating 3.5/5

Rsu Solo - 01/05/2021 Confirmed reviews ALL

Good stay and great health protocol during pandemic, Great room and internet connection,

Dear Mrs. Ratih S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Services

Customer review rating 4.5/5

Priyadi Business - 30/04/2021 Confirmed reviews ALL

Nice service by your staff. I hope breakfast/sahur can serve in the room, for safety reason.

Dear Mr. Priyadi W., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well located good stay

Customer review rating 4.0/5

Will Business - 30/04/2021 Confirmed reviews ALL

Well located Good stay The service sometimes takes a long time

Dear Mr. Will Hans Y., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well Located because near Bandung Stasiun, and i have a good stay in here

Customer review rating 4.0/5

Nurhadi P. W. Business - 29/04/2021 Confirmed reviews ALL

i have Great experience in here, especially the service. when i forgot to bring mask they provide it for me, for cleaning and disinfectan, their doing great.

Dear Mr. Nurhadi Panca W., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

i will go back for sure

Customer review rating 4.5/5

Twentya Couples - 28/04/2021 Confirmed reviews ALL

Good facility, friendly and helpful staff. clean room. almost perfect for me. Thanks for make Gojek/Grab waiting area. Since staycation during this pandemic, its really nice facility.

Dear Mrs.Twentya G., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

we will be back

TripAdvisor rating 5.0/5

bginandjar 15/04/2021 TripAdvisor review

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

Dear Mr. Bginandjar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good covid protocol in the hotel

TripAdvisor rating 5.0/5

10Tom Business - 21/11/2020 TripAdvisor review

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Dear 10Tom We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Novotel Bandung has received certificates from IDO care Kementerian Pariwisata and ALLsafe Accor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Super Holiday

TripAdvisor rating 5.0/5

FirmanK5758 13/11/2020 TripAdvisor review

Novotel Bandung give best experience to our family. Good service and stay. All the member staff are full of smile and warm hospitality. Food also good enough ( you should try Banana Fried at the Resto)

Dear Mr. Firman K5758 Warmest greeting from Novotel Bandung We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need Improvement on Covid-19 Protocol

TripAdvisor rating 3.0/5

Joki R 23/08/2020 TripAdvisor review

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

Dear Mr. Joki, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of Covid-19 protocol. In the high season, our breakfast already divided into two areas; The Square Restaurant and Ballroom. We will aim to ensure for the implementation and strict controls of health protocols to avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Clean But Need some Refurbishment

TripAdvisor rating 4.0/5

royhi Business - 20/07/2020 TripAdvisor review

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Dear Mr. Royhi, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung with an almost perfect score on Tripadvisor. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially at guest room (furniture, cleanliness, and maintenance) to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

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