Novotel Bandung Hotel 4 stars

cozy

Fully supportive staff, quick check-in and out, comfortable room.

overall the hotel facilities was excellent and cleaness,but a little bit wait too long for check in

Satisfied with all the services. The rooms are clean and comfortable, the food is delicious, the parking is spacious, the swimming pool is also comfortable.

When we arrived at the hotel (around 2.30pm), the room wasn’t ready. The FO Said we have to wait for 15 minutes. Then we waited for 15 mins but the room still not ready. FO asked us to wait for about 5 mins more. After waiting for 5 more minutes, none of the FO informed us so I came to the FO again to check. He said the room is ready.

The security service are not so good with pandemic covid-19 reason, which is we understand that during pandemic covid-19 the outsiders like grab or gojek couldn't send the food into hotel lobby. However, if the unfavorable weather was happen, the hotel management should have the exception treat, instead of asking guests to keep taking their order to outside the hotel.

Perfect location, comfort bed, equipped with bathtub but no bath foam, damp towel (pls improve, it had unpleasant smell)

This is the third time i stay at novotel, i love the location, services, room, and the wifi. ​there is nothing to complain except there is no stair on the entrance ramp, i trip and fell when walking there(it is obviously my mistake) but it would be nice if there is a stair on it. And also i notice that food delivery services is no longer can wait in front of the lobby like the last time i stay.

I only have one choice of hotel when it come to Bandung, Novotel Bandung. This is amongst the few hotel that makes me feel like home. Great service, good food , good people

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Novotel Bandung give best experience to our family. Good service and stay. All the member staff are full of smile and warm hospitality. Food also good enough ( you should try Banana Fried at the Resto)

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special