Novotel Bandung Hotel 4 stars

Room is suitable for family members. It's large, enough space to gather, proper space for luggage.

Staff really helpful when I requested early check-in, and the room was really clean and neat

The overall experience was pleasant. I stayed for one night and booked a Superior room. The room was pretty spacious and clean, and the view was amazing (I loved working from my room while enjoying the city view). For a property that has been established for more than years, the room interior didn't look old or dated. The bathroom was nice. The bathtub was quite long and big. The only problem I experienced during the stay was the Wi-Fi connection. The breakfast was okay but it'd be better if it had more variations to the menu. Both check-in and check-out processes were quick and easy. Staff members were friendly and helpful.

the hotel well located and value for money, good breakfast well serve.

Good service dan homing room

the front desk service is good. Room facilities are not as complete as before. Food menu is so so. the service is oke, very strict.

I was so surprise with your welcome cake for my wife and I. We both really appreciate the way to treated us. The room is super clean and the facility is superb, but we only had 1 toothbrush&toothpaste. The location is really in the center of Bandung, I can get anywhere really close and the price was great. Thank you.

Very good services and hotel...especially on this pandemic situation...

Ok stay, good location, but rooms starting to age, physical distancing a problem, lifts too small and too long so queues can get long, families not wearing masks insisting to cram into lifts.

Strategic location? Forget it. It's in the middle of everywhere but also nowhere. You really need a motorized vehicle (either a car/motorcycle) to go to landmarks/places around the hotel, whether for vacation or business. No wonder the receptionist was a bit confused when I said I didn't bring any vehicle with me. To compensate, the hotel did provide a bicycle service. However, in peak season, the idea of riding a bike sort of goes through the window already. Let's start with the room. When I opened the door, it felt like I was opening a nuclear fallout shelter because the door was extremely hard to open. Maybe it was my guardian angel telling me not to stay at the hotel. And then I was greeted with the furniture. The outdated furniture made it seemed like I was visiting my grandfather who's already been dead for 20 years. The room was spacious, although I use the word "spacious" loosely here because it was more like a waste of space. Even when you add an extra bed there's still enough nothingness capable of hosting a children's football game. Why? Moving on to the bathroom. The sink was clogged, clearly showed the so-called "regular maintenance" quality. The shower was not even hot, it was more cold and lukewarm. When was the last time someone cleaned the clothing rack? My guess is it wasn't cleaned since the last president took office. As for the staff, they were very hospitable. But nowadays, I don't think you'll win the competition by relying on hospitality alone. The only thing that made me glad to stay at the hotel was the decent internet and the fact I only stayed for two nights. My suggestion? Scrub one star off the hotel, remove the claim of being "...the best business hotel in town" on your all.accor.com website and you'll actually get a proper 3-star hotel.

Clean

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Nice hospitality staff, fast checkin

friendly service and clean rooms