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Novotel Bandung Hotel 4 stars

Customer review rating 4.3/5 6,276 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bandung
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+ 21 Services

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171 bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Hotel services

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 156 rooms
    • No room for people with reduced mobility
    • No family room
    • 9 connecting rooms
    • 51 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Area of Novotel Bandung Additional charge
    • On site
    • 82 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Novotel Bandung Swimming Pool
    • Outside
    • On site
  • In Balance Fitness Center
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • childrenclub03
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,276 reviews

TripAdvisor Rating 4.0/5

1,533 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Andina Couples - 14/10/2021 Confirmed reviews ALL

Thankyou for ledy for welcoming me upon checkin. Upgrade my room,thankyou for your humble and kindness. I’ll be back soon to novotel

Dear Mrs. Andina We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good food, good location

Customer review rating 4.5/5

Thomas Families - 11/10/2021 Confirmed reviews ALL

Apperciate for all service from novotel staff hotel

Dear Mr. Thomas M., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Memorable experience when we stay at this hotel

Customer review rating 5.0/5

Muhammad R. Couples - 11/10/2021 Confirmed reviews ALL

Special thanks to Ms. Sabrina FDA For Assist me to rebook my reservation. Thank you so much.

Dear Mr. Muhammad R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

the stuff and the services was excellent

Customer review rating 4.0/5

Padli Friends - 10/10/2021 Confirmed reviews ALL

satisfied, comfortable.

Dear Bapak Padli Y., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

very satisfying

Customer review rating 4.5/5

Ramadhan S. Couples - 10/10/2021 Confirmed reviews ALL

nyaman, bersih, good services. but few aminities and sandals only get 1 pair for 2 guests.

Dear Bapak Ramadhan S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.5/5

Donna H. Families - 09/10/2021 Confirmed reviews ALL

During stay in Novotel, before we enter into the room they put the sticker one the key slot that the room are clean and Disenfectan all the area, this is make me more fill safe to stay with family.

Dear Ibu Dinna H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Pleasant Stay, Good Price

Customer review rating 4.5/5

Rachman N. Friends - 07/10/2021 Confirmed reviews ALL

We stayed for a night and booked two rooms adjacent to each other. Initially, we booked two rooms with twin beds but the hotel was able to provide rooms with one king bed for us, which was amazing. The check-in process was quick and no-nonsense. The rooms were spacious and pretty clean and what I love the best from Novotel Bandung is that all the bathrooms have a bathtub. However, the WiFi was not reliable and we had difficulties connecting and staying connected to the internet. Overall, we had a wonderful stay and would love to come back again.

Dear Mr. Abdurrahman Karim, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good stay

Customer review rating 4.0/5

Endah Business - 06/10/2021 Confirmed reviews ALL

simple room but comfortable

Dear Mrs. Endah We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Stay

Customer review rating 4.0/5

Kristianti D. J. Families - 06/10/2021 Confirmed reviews ALL

We stayed for 1 night in Novotel Bandung and we got room upgraded to Executive Room - thank you! We have stayed in Novotel Bandung few times and always satisfied with the services. My inputs are the toilet flash - the water didn't run well, you have to push the flash botton until the water stop unless the water will not come out well. Second, there was a licking on shower door.

Dear Mrs. Kristianti Dewi J. J., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Very nice place to stay

Customer review rating 5.0/5

Raymond C. Families - 05/10/2021 Confirmed reviews ALL

The room is spacious and clean. Food is also good no complaints. Well located in the heart of Bandung. We accidentally left something after checkout, and realized the next day. Call them back, we got very good response and they found it. Then they sent it back to us. Bravo....

Dear Mr. Raymond C., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well location

Customer review rating 4.5/5

Anonymous Families - 03/10/2021 Confirmed reviews ALL

Good price,

Dear Mr. Irwan S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Lovely Stay @Novotel Bandung

Customer review rating 4.5/5

Irfan S. Couples - 03/10/2021 Confirmed reviews ALL

First time staying at Novotel Bandung, the hotel is clean and beautiful, the hotel employees are friendly and most importantly the health protocols of COVID--19 that are implemented are completed. Even though it's just a day at the hotel, it's very fun because there are many facilities that don't make you bored, such as a swimming pool, wifi, tv, etc. It's really suitable for a staycation with your beloved lover.

Dear Mr. Irfan S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Poor Facility

Customer review rating 1.5/5

Zp Families - 03/10/2021 Confirmed reviews ALL

The air conditioning wasn't cool at all, feels like a fan. Water was dirty, yellowish color and little bit smell. Swimming pool's water was foggy and the pool dirty. The only good with this hotel is the breakfast menu and taste.

Dear Bapak Zalvin P., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.5/5

A. Couples - 03/10/2021 Confirmed reviews ALL

Service very well, room is clean and comfort.

Dear Ms. Siti Nur A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.5/5

Anna R. S. Families - 01/10/2021 Confirmed reviews ALL

The room quite bug compare to the same type of hotel, the staff are kind and fully welcome, the food variative. Overall we are happy to stay at Novotel and will come back again someday

Dear Ibu Roida S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Stay safe at Novotel

Customer review rating 4.0/5

Satrio Business - 30/09/2021 Confirmed reviews ALL

we were following strict health protocols but do not reduce the comfort while staying there. Room service needs for dining and room cleanliness are also well maintained. things to improve are related to Service time during check out and parking area.

Dear Bapak Haryo Satriyo Tomo, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Disappointed

Customer review rating 2.5/5

Anonymous Business - 30/09/2021 Confirmed reviews ALL

The room availability may not be real as it shows in the web or in the apps, doesn't matter how many rooms are empty but you will always receive a statement "Sorry the room is under preparation can you hold on...." And as well, you have deposit 1.5 times of your room rate but it is still useless when you want to order a room service as well as order a drink at the bar. THEY FORCE YOU TO PAY ON THE SPOT! QUESTION now is, what is the deposit used for???????? As soon as my member expired because of Covid 19 in which i haven't extend it yet, does Accor do this to Ex-member? or to all quest as well maybe?

Dear Bapak Sugih Utama, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto Room Division Manager

Great hotel

TripAdvisor rating 5.0/5

jeffA8459PR 18/08/2021 TripAdvisor review

It’s been a while that i stayed at Novotel Bandung due to pandemic. The service is great, room is spacious and clean. We’ve got a nice welcome drink and free breakfast. Thanks to mbak Fitri who assist me in making Reservation. Definitely, we will come bavk to this hotel

Dear Mr. Jeff, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B. Maulana General Manager

we will be back

TripAdvisor rating 5.0/5

bginandjar 15/04/2021 TripAdvisor review

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

Dear Mr. Bginandjar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good covid protocol in the hotel

TripAdvisor rating 5.0/5

10Tom Business - 21/11/2020 TripAdvisor review

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Dear 10Tom We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Novotel Bandung has received certificates from IDO care Kementerian Pariwisata and ALLsafe Accor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

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