Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 577 reviews

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Description

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  577 reviews

Customer review rating 5.0/5

Yosi A. H. Families - Confirmed reviews ALL

I have 2 reservations with different booking number for four consecutive nights using 2 stay plus facility which will be expired at the end of this month :) At the first night, I could not sleep well due to loud sounds from the outside road (traffic, motorcycle, etc.) and the sounds in the isle while other guests were talking or closing the door were very clearly heard. Also, my room was not upgraded as usual using my Accor plus Platinum privilege, the said the hotel was fully occupied during the first day of my stay. Despite of the situations, the standard room is clean and well maintenance the toilet was also fine. Ot the second night, I requested to move to the upgraded superior room and the hotel granted it. The room was nice, but the shower room is rather bit flooded by water due to the clog condition. Then again, I requested to move to other superior room, and the hotel again granted my request, so we have a new room for the rest two nights. The staffs are extraordinary kind, full of service, and make everything easier (starting from check-in process, accommodating my request to change the rooms until 3 times). The breakfast I think one of the best in Novotel hotel I have ever stayed. The mie ayam, chicken porridge, bubur ketan hitam dan kacang hijau (black sticky rice and green bean porridge), the baked vegetables (cheese eggplant was superb), fried kwetiaw, butter fried chicken with soy sauce, and all the food are delicious, they are my favorite menu in every stay. The restaurant ambience was always great feeling at home while having breakfast or working with computer during the day of stay. Last but not least, the parking staff in the secure parking box are also honest and kind. During the check-out day, I tried to pay the parking fee by cash, but he said that my car number is still under free of charged so he refused the payment (I forgot that facility of free parking until the check-out time is still valid). This kind of honesty is really appreciated. I think this kind of integrated system can be happened due to a great coordination, plan, QC of management team and staff. Bravo to Novotel and please maintain the quality of service, food, and all the staffs and team.

Dear Mrs. Yosi A. H. , We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Sabila M. Solo - Confirmed reviews ALL

Check-in on time, nice room service, and calm environment.

Dear Sabila M., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Andrie C. Families - Confirmed reviews ALL

It was quiet during the night and day inside the room. Also considered very nearby to the heart of Bandung city. If you plan to go to Jakarta by fast train, it is just a minute away from the station.

Dear Mr. Andrie C., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.5/5

Tubagus D. I. Families - Confirmed reviews ALL

good

Dear Mr. Tubagus D. I., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

Antanov V. Families - Confirmed reviews ALL

Had an amazing experience with Novotel bandung.. the highlight was the staff all of them "Exceptional"!!!

Dear Mr. Antanov V., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Other web-users rate our hotel

  • 232 reviews 9/10 Location
  • 994 reviews 9.1/10 Room
  • 1,370 reviews 9.4/10 Service
  • 12 reviews 8/10 WiFi
  • 1,288 reviews 9.4/10 Food
  • 652 reviews 8.9/10 Breakfast
  • 604 reviews 9.1/10 Cleanliness
  • 378 reviews 8.9/10 Comfort

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