Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 1,381 reviews

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Description

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

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Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,381 reviews

TripAdvisor Rating  4.0/5  1,592 reviews

Certificate of excellence 2023

All was good

Customer review rating 5.0/5

Riani Families - Confirmed reviews ALL

Complimentary of happy honeymoon slice cake & art towel, various breakfast menu, cool pool & gym, early check in 30mins before

Dear Ms. Airitta F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Hotel that understand customer

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

First impression : fast and easy check in, friendly customer service Second impression : spacious bed room Then surprise....because I saw a cake with some of my travelling photos spread around the cake with welcome letter. Wow..how come they can get this? Anyway it is nice experience and this treat touch my heart.

Dear Mrs. Padmasari L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Location good, friendly, facilitative

Customer review rating 5.0/5

Perdana A. Solo - Confirmed reviews ALL

I really enjoy the room upgrade

Dear Mr. Perdana A. R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Very recommended hotel

TripAdvisor rating 5.0/5

rezasC5571UQ TripAdvisor review

The room is quite spacious with a good view. Staff are friendly and helpfull. Bfast is nice with many options including 'the jamu'. Thanks for mas Yuli, the bellboy with his smiling face and helpfull kindness. Will definetely comeback to this hotel on my next trip to Bandung

Dear Mr. Reza, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

The Location of the hotel is quite good, the breakfast is delicious

Customer review rating 3.5/5

M N. Business - Confirmed reviews ALL

Everything is okay

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto, Rooms Division Manager

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Other web-users rate our hotel

  • 276 reviews 9.2/10 Location
  • 980 reviews 8.6/10 Room
  • 1,127 reviews 9.3/10 Service
  • 19 reviews 8.5/10 WiFi
  • 812 reviews 9.1/10 Food
  • 498 reviews 8.5/10 Cleanliness
  • 444 reviews 9/10 Breakfast
  • 308 reviews 8.6/10 Comfort

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