Novotel Bandung Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,376 reviews

ALLSAFE approved hotel

Information message

Novotel Bandung
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+ 21 Services

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171 bandung
indonesia

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI:  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS:-6.90491, 107.604

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,376 reviews

TripAdvisor Rating 4.0/5

1,536 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Friendly Staff and Clean Environment

Customer review rating 4.5/5

Arif B. B. Business - 27/11/2021 Confirmed reviews ALL

The staff are friendly from the welcoming on check-in Customer Service, Room service for food, Service in restaurant. The lobby, restaurant especially the room are very pleasant and clean. The bathtub is available on every single room.

Dear Mr. Arif Budiman B. We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need improvement

Customer review rating 3.5/5

Willy Solo - 27/11/2021 Confirmed reviews ALL

Gym equipment broken, no food utensils

Dear Mr. Jonanda W., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Housekeepers need door stopper

Customer review rating 0.5/5

Fai Business - 26/11/2021 Confirmed reviews ALL

It wasn't a peaceful stay. Housekeeping staff were slamming doors all day long. Why is it so hard to give them door stoppers? Wifi was also horrible. Asked for a 1 night refund and the team did not get back to me. Never staying here again.

Dear Mr. Mohamed Fairuz Abdul S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 3.5/5

Johanes H. Business - 25/11/2021 Confirmed reviews ALL

Hospitality by the Employee

Dear Mr. Johanes H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice Room

Customer review rating 4.5/5

Dhamar Families - 24/11/2021 Confirmed reviews ALL

Standard international room services, nice room and cheap.

Dear Mr. Dhamar K., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice room and service

Customer review rating 4.0/5

Adri Families - 22/11/2021 Confirmed reviews ALL

Happy to be back! After very loooong time. As member welcome drinks voucher only for 1 room even though I booked for 2 rooms. No welcome amenities in the room. Well may be because 4 star Accor hotel don’t have the budget?? both rooms are well maintain. No shower gel in my room but other room available. I think the house keeping forget to refill. Thank you

Dear Mr. Adri F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Pleasant 3-Nights-Stay

TripAdvisor rating 5.0/5

Andre_manalu 21/11/2021 TripAdvisor review

The only shortcoming was the swimming pool: the size was too small and was used by many people (even the "outsider" those who are members for pool only but not staying at the hotel). Overall, that was a pleasant 3-nights stay. Thanks and keep up the good work!

Dear Mr. Andre_manalu, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good for family

Customer review rating 4.5/5

Fahruh R. Families - 16/11/2021 Confirmed reviews ALL

We have stay in this hotel for holyday.The Expreience is so nice.All of employee so humble, nice for help. I thinks if we visit/trip Bandung City we will be choise and stay Novotel Bandung.

Dear Mr. Fahrun R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Amazing! Good location and nice breakfast

Customer review rating 5.0/5

Nikita G. Families - 14/11/2021 Confirmed reviews ALL

It has been awhile since I stayed at Novotel or any other Accor’s property, plenty have changed during the pandemic but the service and staff remains as excellent as ever! As a former Accor Australia employee, it has always been a pleasant experience staying with Accor and Novotel.

Dear Mrs. Nikita Paulina G., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well located. Room good&clean

Customer review rating 4.0/5

Philip Families - 14/11/2021 Confirmed reviews ALL

Good experience to stay in Novotel. The bathroom have bathtub..breakfast oke..

Dear Mr. Philip Antonius S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Strategic location

Customer review rating 4.0/5

Roy Business - 14/11/2021 Confirmed reviews ALL

Happy

Dear Mr. Roy Setiawan We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice room, good view

TripAdvisor rating 4.0/5

gemyaryo 27/10/2021 TripAdvisor review

nice and helpful staff, fast check in and check out, good location, malls nearby. well maintained room. need to replace bath tub with shower for more convenience. food was good enough. gym okay. it was a good stay overall.

Dear Mr. Gemyaryo, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great hotel

TripAdvisor rating 5.0/5

jeffA8459PR 18/08/2021 TripAdvisor review

It’s been a while that i stayed at Novotel Bandung due to pandemic. The service is great, room is spacious and clean. We’ve got a nice welcome drink and free breakfast. Thanks to mbak Fitri who assist me in making Reservation. Definitely, we will come bavk to this hotel

Dear Mr. Jeff, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B. Maulana General Manager

we will be back

TripAdvisor rating 5.0/5

bginandjar 15/04/2021 TripAdvisor review

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

Dear Mr. Bginandjar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good covid protocol in the hotel

TripAdvisor rating 5.0/5

10Tom Business - 21/11/2020 TripAdvisor review

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Dear 10Tom We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Novotel Bandung has received certificates from IDO care Kementerian Pariwisata and ALLsafe Accor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Super Holiday

TripAdvisor rating 5.0/5

FirmanK5758 13/11/2020 TripAdvisor review

Novotel Bandung give best experience to our family. Good service and stay. All the member staff are full of smile and warm hospitality. Food also good enough ( you should try Banana Fried at the Resto)

Dear Mr. Firman K5758 Warmest greeting from Novotel Bandung We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need Improvement on Covid-19 Protocol

TripAdvisor rating 3.0/5

Joki R 23/08/2020 TripAdvisor review

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

Dear Mr. Joki, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of Covid-19 protocol. In the high season, our breakfast already divided into two areas; The Square Restaurant and Ballroom. We will aim to ensure for the implementation and strict controls of health protocols to avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Clean But Need some Refurbishment

TripAdvisor rating 4.0/5

royhi Business - 20/07/2020 TripAdvisor review

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Dear Mr. Royhi, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung with an almost perfect score on Tripadvisor. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially at guest room (furniture, cleanliness, and maintenance) to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

big room, nice facilities

TripAdvisor rating 4.0/5

fajarep 19/02/2020 TripAdvisor review

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

Dear fajarep, Thank you very much for staying with us. We are happy to know that you had a special experience while staying with us. We appreciate all input from our guests including one regarding breakfast. We will inform the relevant department for follow up. I hope we can serve you again on another occasion. Best regards, Siswanto Room Division Manager

Back here again

TripAdvisor rating 3.0/5

Guide56391076062 Business - 13/01/2020 TripAdvisor review

So far so good for a short time stay. Restaurant need improve both service and food offers. A la carte menu is not change since years. Personnel at reception very kind and ready to help in everything.

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