Novotel Bandung Hotel 4 stars

Customer review rating 4.2/5 5,467 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bandung
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

PREMIER 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

PREMIER 2 SINGLE BEDS

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,467 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,488 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Stay

Customer review rating 4.2/5

Bima Families - 12/09/2020 Confirmed reviews ALL

The room is old, however, it was a good place to stay.

Dear mr. Bima Wijaya A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good stay

Customer review rating 4.2/5

Victoria Friends - 11/09/2020 Confirmed reviews ALL

i have a great experience staying at Novotel Bandung. The services are great and fast. When I had trouble to open the safe-deposit box in my room, the staff came and open it up for me within minutes. I really enjoy staying at Novotel Bandung.

Dear Ms/Mrs.Victoria A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well located, superb room, great service

Customer review rating 4.2/5

Medi Couples - 10/09/2020 Confirmed reviews ALL

It was an amazing experience, the room is superb, the location is very good, the service is excellent.

Dear Muhamad Mediari B., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great location

Customer review rating 4.2/5

Retno Business - 09/09/2020 Confirmed reviews ALL

Strategic location, close to Bandung main access (Pasteur). Comfortable room, clean, good hospitality

Dear Mrs. Retno, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Stay

Customer review rating 4.2/5

I. Solo - 06/09/2020 Confirmed reviews ALL

Located in a moderately quiet area (which is pivotal for a good rest) yet quite close to any favourite spots in the city. The room is spacious with basic amenities. Love that they have a bathtub in the shower room.

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great hotel for family vacation.

Customer review rating 4.2/5

Mutiara Families - 04/09/2020 Confirmed reviews ALL

Room is suitable for family members. It's large, enough space to gather, proper space for luggage.

Dear Mrs. Mutiara, We very much appreciate your comments regarding your stay at the Novotel Bandung. I am sorry that your experience did not meet your expectations regarding cleanliness under bed, please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially for Sabrina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.2/5

Anonymous Business - 02/09/2020 Confirmed reviews ALL

Staff really helpful when I requested early check-in, and the room was really clean and neat

Dear Mr. Ivan S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Pleasant Stay

Customer review rating 4.2/5

Rachman N. Solo - 02/09/2020 Confirmed reviews ALL

The overall experience was pleasant. I stayed for one night and booked a Superior room. The room was pretty spacious and clean, and the view was amazing (I loved working from my room while enjoying the city view). For a property that has been established for more than years, the room interior didn't look old or dated. The bathroom was nice. The bathtub was quite long and big. The only problem I experienced during the stay was the Wi-Fi connection. The breakfast was okay but it'd be better if it had more variations to the menu. Both check-in and check-out processes were quick and easy. Staff members were friendly and helpful.

Dear Mr. Rachman N., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations regarding Wi-Fi connection, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

good stay and value for money

Customer review rating 4.2/5

Janthy L. Families - 01/09/2020 Confirmed reviews ALL

the hotel well located and value for money, good breakfast well serve.

Dear Mrs. Janthy l., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay and well located

Customer review rating 4.2/5

Rudi S. Business - 01/09/2020 Confirmed reviews ALL

Good service dan homing room

Dear Mr. Rudi s., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfortable place to relax

Customer review rating 4.2/5

Dr. L. S. M. Couples - 31/08/2020 Confirmed reviews ALL

the front desk service is good. Room facilities are not as complete as before. Food menu is so so. the service is oke, very strict.

Dear Mrs. DR Lilies S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

GREAT EXPERIENCES

Customer review rating 4.2/5

Arif A. P. Couples - 31/08/2020 Confirmed reviews ALL

I was so surprise with your welcome cake for my wife and I. We both really appreciate the way to treated us. The room is super clean and the facility is superb, but we only had 1 toothbrush&toothpaste. The location is really in the center of Bandung, I can get anywhere really close and the price was great. Thank you.

Dear Mr. Arif Airlangga P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Very Good

Customer review rating 4.2/5

Fred Families - 29/08/2020 Confirmed reviews ALL

Very good services and hotel...especially on this pandemic situation...

Dear Mr. F., We very much appreciate your comments and for the great rating regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Ok stay, good location, but rooms starting to age, physical distancing a problem

Customer review rating 4.2/5

Anonymous Families - 29/08/2020 Confirmed reviews ALL

Ok stay, good location, but rooms starting to age, physical distancing a problem, lifts too small and too long so queues can get long, families not wearing masks insisting to cram into lifts.

Dear Mr. Arisudono S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

A 4-star hotel on paper, a 3-star hotel on practice.

Customer review rating 4.2/5

Arif N. Business - 28/08/2020 Confirmed reviews ALL

Strategic location? Forget it. It's in the middle of everywhere but also nowhere. You really need a motorized vehicle (either a car/motorcycle) to go to landmarks/places around the hotel, whether for vacation or business. No wonder the receptionist was a bit confused when I said I didn't bring any vehicle with me. To compensate, the hotel did provide a bicycle service. However, in peak season, the idea of riding a bike sort of goes through the window already. Let's start with the room. When I opened the door, it felt like I was opening a nuclear fallout shelter because the door was extremely hard to open. Maybe it was my guardian angel telling me not to stay at the hotel. And then I was greeted with the furniture. The outdated furniture made it seemed like I was visiting my grandfather who's already been dead for 20 years. The room was spacious, although I use the word "spacious" loosely here because it was more like a waste of space. Even when you add an extra bed there's still enough nothingness capable of hosting a children's football game. Why? Moving on to the bathroom. The sink was clogged, clearly showed the so-called "regular maintenance" quality. The shower was not even hot, it was more cold and lukewarm. When was the last time someone cleaned the clothing rack? My guess is it wasn't cleaned since the last president took office. As for the staff, they were very hospitable. But nowadays, I don't think you'll win the competition by relying on hospitality alone. The only thing that made me glad to stay at the hotel was the decent internet and the fact I only stayed for two nights. My suggestion? Scrub one star off the hotel, remove the claim of being "...the best business hotel in town" on your all.accor.com website and you'll actually get a proper 3-star hotel.

Dear Mr. Arif N., Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of our facilities to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Comfortable

Customer review rating 4.2/5

Febri Solo - 26/08/2020 Confirmed reviews ALL

Clean

Dear Mr. Febri, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need Improvement on Covid-19 Protocol

TripAdvisor rating 4.0/5

Joki R 23/08/2020 TripAdvisor review

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

Dear Mr. Joki, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of Covid-19 protocol. In the high season, our breakfast already divided into two areas; The Square Restaurant and Ballroom. We will aim to ensure for the implementation and strict controls of health protocols to avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Clean But Need some Refurbishment

TripAdvisor rating 4.0/5

royhi Business - 20/07/2020 TripAdvisor review

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Dear Mr. Royhi, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung with an almost perfect score on Tripadvisor. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially at guest room (furniture, cleanliness, and maintenance) to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Nice hospitality

Customer review rating 4.2/5

Fraza Families - 31/03/2020 Confirmed reviews ALL

Nice hospitality staff, fast checkin

Dear Mr. Fraza, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfortable

Customer review rating 4.2/5

Didi W. Couples - 26/03/2020 Confirmed reviews ALL

friendly service and clean rooms

Dear Mr. Didi w., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

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