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Novotel Bandung Hotel 4 stars

Customer review rating 4.3/5 6,207 reviews

ALLSAFE approved hotel

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Novotel Bandung
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+ 21 Services

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171 bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

LOUNGE BAR

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,207 reviews

TripAdvisor Rating 4.0/5

1,526 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.0/5

Okky O. Business - 07/09/2021 Confirmed reviews ALL

The room very clean, the staff friendly

Dear Mr. Okky O., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

NO doubt with Novotel

Customer review rating 4.5/5

Alia M. Couples - 06/09/2021 Confirmed reviews ALL

I stay for 3D2N. Everything was good, the food, cleanliness, staff, everything satisfied me. But i need to complain 1 thing. I ask the receptionist to clean my room, since I want to go outside, so they can clean it easly, but when I came back at night, my room still untidy :(

Dear Mrs.Alia M., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.0/5

Ary H. Families - 01/09/2021 Confirmed reviews ALL

Brought my family to accompany me to visit our warehouse in Bandung. Checked in process is fast and we get our room as requested. If i may suggest please provide pair of toiletries since we only get 1 toothbrusth and without comb. Please provide also liquid foam since the room has bathtub. Covid 19 protocol goes well and the staffs very kind. Overall enjoy our stay in Novotel. Thanks

Dear Mr. Achmad Al Asy Ary H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice location, great staff

Customer review rating 4.5/5

Reyno Friends - 29/08/2021 Confirmed reviews ALL

Overall satisfy

Dear Mr.Reyno Belleman H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good experience and very comfortable bed

Customer review rating 4.5/5

Kevin Business - 23/08/2021 Confirmed reviews ALL

Its my first time staying in this hotel. The parking and check-in process went smooth. The room is neat and clean, the bed is also very comfortable. So happy.

Dear Mr Kevin Stevanus S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.0/5

Anita Couples - 23/08/2021 Confirmed reviews ALL

Nice place and good facilitation

Dear Mrs.Anita G., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 5.0/5

Muhamad R. Couples - 20/08/2021 Confirmed reviews ALL

- Clean - kindness - good stay

Dear Mr.Muhamad R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good

Customer review rating 4.5/5

Aprico Families - 18/08/2021 Confirmed reviews ALL

Gud Wifi

Dear Mr. Apriko F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great hotel

TripAdvisor rating 5.0/5

jeffA8459PR 18/08/2021 TripAdvisor review

It’s been a while that i stayed at Novotel Bandung due to pandemic. The service is great, room is spacious and clean. We’ve got a nice welcome drink and free breakfast. Thanks to mbak Fitri who assist me in making Reservation. Definitely, we will come bavk to this hotel

Dear Mr. Jeff, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B. Maulana General Manager

great experience!

Customer review rating 4.5/5

Putri K. Friends - 17/08/2021 Confirmed reviews ALL

that was a great experience, thank you!

Dear Ibu Putri k., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

we will be back

TripAdvisor rating 5.0/5

bginandjar 15/04/2021 TripAdvisor review

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

Dear Mr. Bginandjar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good covid protocol in the hotel

TripAdvisor rating 5.0/5

10Tom Business - 21/11/2020 TripAdvisor review

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Dear 10Tom We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Novotel Bandung has received certificates from IDO care Kementerian Pariwisata and ALLsafe Accor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Super Holiday

TripAdvisor rating 5.0/5

FirmanK5758 13/11/2020 TripAdvisor review

Novotel Bandung give best experience to our family. Good service and stay. All the member staff are full of smile and warm hospitality. Food also good enough ( you should try Banana Fried at the Resto)

Dear Mr. Firman K5758 Warmest greeting from Novotel Bandung We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need Improvement on Covid-19 Protocol

TripAdvisor rating 3.0/5

Joki R 23/08/2020 TripAdvisor review

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

Dear Mr. Joki, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of Covid-19 protocol. In the high season, our breakfast already divided into two areas; The Square Restaurant and Ballroom. We will aim to ensure for the implementation and strict controls of health protocols to avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Clean But Need some Refurbishment

TripAdvisor rating 4.0/5

royhi Business - 20/07/2020 TripAdvisor review

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Dear Mr. Royhi, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung with an almost perfect score on Tripadvisor. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially at guest room (furniture, cleanliness, and maintenance) to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

big room, nice facilities

TripAdvisor rating 4.0/5

fajarep 19/02/2020 TripAdvisor review

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

Dear fajarep, Thank you very much for staying with us. We are happy to know that you had a special experience while staying with us. We appreciate all input from our guests including one regarding breakfast. We will inform the relevant department for follow up. I hope we can serve you again on another occasion. Best regards, Siswanto Room Division Manager

Back here again

TripAdvisor rating 3.0/5

Guide56391076062 Business - 13/01/2020 TripAdvisor review

So far so good for a short time stay. Restaurant need improve both service and food offers. A la carte menu is not change since years. Personnel at reception very kind and ready to help in everything.

The best location with the best services

TripAdvisor rating 4.0/5

Pungki P Business - 05/12/2019 TripAdvisor review

We did to stay in several Accor hotel in Bandung and so far Novotel Bandung is the most frequent Hotel that we stay in Bandung due to their best services like a family with the best location in the heart of Bandung city

Dear Mr. Pungki P, Greeting from Novotel Bandung! Thank you for your kind review! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Arief Maulana General Manager

Can be further improved

TripAdvisor rating 3.0/5

im-young-jae Couples - 04/11/2019 TripAdvisor review

Pillow has a sweat smell which and the interior wasn’t really to my taste. Had to request for shower gel every single day as it is not provided even though it is available. Breakfast was mediocre at its best and food was the same with no variation. Service crew was the saving grace of this otherwise not so great hotel.

Dear im-young-jae, Thank you feedback regarding your stay with us. I do apologize for the inconvenience during your stay with us, and for sure I would share your review to our team to encourage an improvement on the issues mentioned. We hope could serve you better to get your trust and we are looking forwards for your next reservation. Sincerely, Indra Hendrayana Asst Front Office Manager

A very good hotel

TripAdvisor rating 4.0/5

boghos93 Business - 19/10/2019 TripAdvisor review

We are always welcomed warmly and treated very well. The rooms are big clean and complete. This one elevator was down and there was a big meeting so it was a little annoying - the elevator "rush " hour otherwise it was very good as usual.

Dear Mr boghos93, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback and I will share your comments with our team because I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. But on the other hand I do apologize related meeting event that you had mentioned and make sure the service quality given on higher level in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Indra Asst. Front Office Manager

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