Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 562 reviews

Best price
guarantee
Novotel Bandung - Image 1
Novotel Bandung - Image 2
Novotel Bandung - Image 3
Novotel Bandung - Image 4
Jalan Cihampelas No 23 25, West Java, 40171 BANDUNG, Indonesia

Description

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Telephone
Fax +62 22 4212999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  562 reviews

Customer review rating 2.5/5

Iwan S. Families - Confirmed reviews ALL

The shower water pressure was too low to wash hair and take bath..

Dear Iwan S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 5.0/5

A. A. Business - Confirmed reviews ALL

nice, satisfied and feeling comfy

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Fahmy F. R. Business - Confirmed reviews ALL

breakfast menu are limited, please add the various menu

Dear Fahmy F. R. , We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 4.0/5

Vincentius H. W. I. Families - Confirmed reviews ALL

Great location, ease of access from many locations within the city. The stay was great as Sabrina confirmed my stay before arrival and have the room ready for me with welcoming desserts. I'd prefer the room to have a warmer lights all along. Gym is nice and proper. Pool is rather small but okay. Parking lot is tricky if you have a larger car.

Dear Vincentius H. W. I. , We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Customer review rating 3.5/5

David W. Couples - Confirmed reviews ALL

Maybe I don't stay a lot in Novotel lately. In Accor groups, I had stayed at Novotel hotels more than others. I had stayed at Novotel Bangkok (old location, Ploenchit, Sukhumvit) many times, Novotel Semarang, Novotel Yogyakarta (old location, jl. Jend. Sudirman), Novotel Singapore, Novotel Bandung (twice). So, in general I'm quite familiar with what I could expect at Novotel: best value, good location, spacious room (relatively compared to other), good bed and good breakfast. Maybe it's unfair to compare it to Novotel Singapore as my last stay at Novotel before this one? But either carry Novotel name, as 4-star hotel under Accor flag. I'm a little disappointed with three things in this stay: 1) breakfast quality (sub-standard salads, sub-standard coffee, limited choice of main dishes (the only meat is chicken that is overcooked and dry/tough), overcooked poached eggs to name some. 2) the bed cover that is old and torn on of the edge (like torn due to the old fabric could no longer stand the powerful washing machine. 3) the water kettle in the room is not clean; when I rinse it with water, the residual is rather thick. The ice cubes inside the refrigerator seemed left for along time with some dust on it that become apparent once you poured water into it. I hope I don't sound too negative. Because besides those 3 things above, the other experience are not too bad. If I would say, Novotel Bandung is more like Ibis grade hotel with bigger room than real Novotel grade hotel.

Dear David W., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Other web-users rate our hotel

  • 230 reviews 8.9/10 Location
  • 976 reviews 9.1/10 Room
  • 1,340 reviews 9.5/10 Service
  • 12 reviews 8/10 WiFi
  • 1,278 reviews 9.3/10 Food
  • 647 reviews 8.9/10 Breakfast
  • 595 reviews 9.1/10 Cleanliness
  • 377 reviews 8.9/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Bandung