Grand Mercure Bandung Setiabudi 5 stars

Nice Hotel with amazing pools. Breakfast nice with strict Health Protocol. Thanks for the hospitality.

Customer service cukup membantu selama booking dengan pengunduran sebanyak 3-4x. Shocked dgn surprise dr mercure. Req dadakan yg tadinya dapet hiasan angsa aj tnyta dikasih zuperrrrrr, jd dpt upgrade 2x. Lingkungannya & kamar bersih, peralatan lengkap, makanan enak, pelayanan ok semua staff. We're happy to stay there. Tq mercure for the experience.

Overall all good

This is our second time using a junior suite room. This time, no kimono available for swimming, and no snacks, and when we book a gym area, our key can't access it.

having great staycation at Grand Mercure setiabudhi. the ambiance was really cozy. thank for caroline who really helpful and friendly during checked in process, and also mbak wulan, mas akbar, mbak bella, and special thank to pak guntur at concierge. really recommended and will come back soon.

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.

A refreshing escape from Jakarta Lockdown. Warm welcome, Excellent and Friendly Service, Clean and comfortable room, Nice and warm pool. Good hotel for family, located close to Lembang outdoor tourist destinations.

smooth and satisfy arrangement from booking to checkin. Very high caution on cleanliness and protocal during these pendamic period from lobby until inside the room. Well organized even for breakfast and dinning area. Keep up the good work and continue to improve to achieve constant excellence. Keep it up! Thumbs Upp...

The first impression when I go to the room is flat, nothing special. But everything functions properly. Aircon, lamp, electric socket is running well. Bed is good quality. Shower is OK. Safety box can not be used because the door was open but the lock was on, There is now bath robe to go to the swimming pool and back but when I go down the pool surprisingly it has warm water. Appreciate that very much in a cold weather like Bandung. Parking is OK.

Grand Mercure is located near to attraction areas. With international reputation for the service quality. I was very pleased with the gro (Ms. Widdi) who are helpful for provide the room that met with my expectation.

It is a great family hotel. My baby can swim in the warm pool. The staff is very friendly and they served my family beyond my expectation. I got a “welcome back” at my room. It was an memorable experience. I felt really welcomed. The breakfast is also great. They have many variety and the bar has a great ambience

It was nice. We enjoy the Lagoon Room, especially the pool. The welcome cake is beautiful. Only the traffic in front of the hotel is terrible so we prefer to stay at the hotel but you can use delivery order for the food if you dont want to eat at the restaurant hotel.