Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,469 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

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Children's age

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,469 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,410 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good holiday

Customer review rating 4.5/5

Fenny Families - 12/01/2021 Confirmed reviews ALL

My kids have fun... they likes warm swimming pool... n enjoy the foods... only no cooking class... maybe cause covid 19.... so its ok... usually they like to join cooking class...

Good stay

Customer review rating 4.5/5

Tubagus H. Families - 12/01/2021 Confirmed reviews ALL

Having a good short city escape to this hotel with children. Kids are very enjoyed their stay especially with hotel warm water swimming pool and delicious breakfast as always.

Good and friendly service

Customer review rating 4.5/5

A. Families - 07/01/2021 Confirmed reviews ALL

The service is great, the hotel is nice and clean.

Dear Mr. D.A., Thank you very much for sharing your experience and trust in our genuine hospitality. We love to hear that your time was well spent with us. This is always a motivation for all team when our guests give a good feedback about the service. Be assured that I will pass your so kind words about service to all our team. Looking forward to welcoming you back very soon. Best regards, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 4.5/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 4.5/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Nice Pool

Customer review rating 4.5/5

Viriani S. Families - 31/12/2020 Confirmed reviews ALL

Always love their warm water pool

Dear Mrs. V.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

All good pokoke

Customer review rating 4.5/5

Yoke F. A. O. Families - 29/12/2020 Confirmed reviews ALL

Cozy. Good breakfast. Nice and warm pool. Lope lope lope

Dear Mr. Y.F., Thank you for such a wonderful review on this site. Delighted to read that we managed to exceed your expectation on every level. Good breakfast, warm sparkling pool, cozy ambiance; glad you enjoyed them. Once again, thank you and we hope your next visit is just around the corner! Best regards, Engkun Kurnia General Manager

Generally, Satisfying.

Customer review rating 4.5/5

Nacup S. Families - 29/12/2020 Confirmed reviews ALL

Everything is excellent. The only down side is the smell in the bathroom. I guess it has something to do with the plumbing because the smell comes from the toilet. You need to fix this. I stayed in room 533. The other day, when I stayed in room 529, I have had the same problem. So your ME dept need to sort this out. It's kinda annoying.

Dear Mr. N., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. We would like to sincerely apologize for the discomfort that you experienced caused by the bathroom facility. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 4.5/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Dedy K. Families - 26/12/2020 Confirmed reviews ALL

Good location, big room space, nice place and ambience, hospitality staff and warm pool... Always very happy to stay here.

Dear Mr. D./(Mr. M.L.) K., Your comment says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

good stay

Customer review rating 4.5/5

B. Families - 26/12/2020 Confirmed reviews ALL

good hotel for family holiday.

Dear Mrs. B.B., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. I am so glad to hear that your stay was wonderful and nothing was missing for a perfect holiday. Hope it will not be too long before we get a chance to welcoming you back for another wonderful holiday at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Short escape to Lembang

Customer review rating 4.5/5

Elvy Families - 24/12/2020 Confirmed reviews ALL

Great stay, the room is clean. The breakfast option is good and tasty.

Dear Mrs. E.M.M., Thank you for your superb review. Delighted to read that we managed to meet your expectation on every level. Great stay, clean room, and good breakfast. Needless to add anything more. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Good location.

Customer review rating 4.5/5

Joshua Families - 23/12/2020 Confirmed reviews ALL

For restaurant team, need to implement health protocols clearly to the guests who weren't wearing their masks while queuing up. Seemed like the F&B team was reluctant to remind guests. Cleanliness in the hallway should also be improved because during our staying on the 7th floor, there was a pile of trash near the lift that not taken by the janitor. Could it be concluded that the 7th floor hallway was not cleaned regularly? Checked the cctv then.

Dear Mr. J.P.A., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. Of course very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Best regards, Engkun Kurnia General Manager

Well location

Customer review rating 4.5/5

Anonymous Families - 23/12/2020 Confirmed reviews ALL

Pool awesome. But the towel already shabby. Bathroom also not too clean for 5 star hotel

Dear Mrs. L.D., Thank you for the review on this site. We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please accept my sincerest apology for the inconvenience you encountered on this occasion. I will share your comments with all departments and we look forward to welcoming you back on your second visit very soon. Yours sincerely, Engkun Kurnia General Manager

good staff

Customer review rating 4.5/5

Damn Business - 22/12/2020 Confirmed reviews ALL

if i visit bandung next time, grand mercure setia budi its not first choice for me

Dear Mr. M.F., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. Of course very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Best regards, Engkun Kurnia General Manager

Perfect short holiday

Customer review rating 4.5/5

Surya S. Families - 20/12/2020 Confirmed reviews ALL

Although I was afraid of Corona Virus, I feel safe because Accor Hotels have a clear cleaning protocol.

Dear Mr. S.S., Thank you for sharing such a great feedback on this site. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and looking forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

Extremely Satisfied

Customer review rating 4.5/5

Natalia Families - 15/12/2020 Confirmed reviews ALL

Stay in Grand Mercure Setiabudi is one of my wish list and it came true this year. The stay is originally for my babymoon staycation, but in the same weekend my brother in law got married (unfortunately not in Grand Mercure, but only took 5 minutes from here) I really enjoy my stay in Grand Mercure, upon entered the room I was in awe with the decoration. My niece was very happy to enjoy the swimming pool. My husband and her spent the evening swimming. Thank you for your hospitality and can't wait to be back, next one will be with my own child

Dear Mrs. N.M., Thank you for taking the time to give the astonished feedback of our hotel. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect babymoon staycation. Our staff are delighted to read your amazing feedback as they love to offer an experience to blow your mind away. Hope it will not be too long before we get a chance to welcoming you and your little one in the near future. Yours sincerely, Engkun Kurnia General Manager

Well Located

Customer review rating 4.5/5

Akhmad Z. Families - 14/12/2020 Confirmed reviews ALL

Grand Mercure are located on the road Bandung to Lembang

Dear Mr. A.Z., Thank you for this lovely review. Delighted to read that your stay was nothing short of a great experience. We too love our perfect location which very often complimented by our guests. Once again, thank you and we hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Mirza H. Families - 14/12/2020 Confirmed reviews ALL

Good hotel, friendly but need more variant for breakfast

Dear Mrs, M.H., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. Delighted to read that your staying experience was good. We also really need guests highlights like yours to keep our level of quality. Once again, thank you and it will be our pleasure to welcoming you again in the future. Yours sincerely, Engkun Kurnia General Manager

pretty good stay

Customer review rating 4.5/5

Zein Y. Solo - 09/12/2020 Confirmed reviews ALL

I was enjoying my staycation at junior suite. During my stay, something has troubled me so much. 1. unpleasant smell in the bathroom of room number 560 2. uncleaned swimming pool. lot of dust , leaf, and trunks 3. abandoned Gym. i was using the facilities, but lot of stain that is very disturbing. no a single person in charge near that area as well.

Dear Mr. Z.Y., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. Our hotel is eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Yours sincerely, Engkun Kurnia General Manager

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