Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.7/5 677 reviews

Best price
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Grand Mercure Bandung Setiabudi - Image 1
Grand Mercure Bandung Setiabudi - Image 2
Grand Mercure Bandung Setiabudi - Image 3
Grand Mercure Bandung Setiabudi - Image 4
Jl Dr Setiabudi No 269 275, 40154 BANDUNG, Indonesia

Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Book this hotel
Room 1
See availabilities

A modern Deluxe Room with a pool view, featuring a complimentary minibar refilled daily, a 32-inch LED TV, a bathroom with a rain shower, a safe deposit box, and complimentary WiFi. A Queen or Twin bed is available upon request.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 m² / 365 sq ft
  • 3 pers. max
  • 34 m² / 365 sq ft
  • Views: Pool side
See availabilities

This modern Deluxe Room comes with city or garden view, 32" LED TV, bathroom with rain shower, minibar, safe deposit Box, free WIFI. Queen or Twin bed is available upon request.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This Deluxe Balcony Room offers a pool view and a private balcony, and is equipped with a 32-inch LED TV, a bathroom with a rain shower, a minibar, a safe deposit box, and complimentary WiFi. A Queen or Twin bed is available upon request.

  • Views:

    Pool side

Max. number of persons
3
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

36 m² room with pool view and dedicated floor with terrace, complimentary minibar, capsule coffee machine, featured with 32" LED TV, rain shower, free WIFI. Free afternoon tea for two, 15% off at Eternity Spa. Queen or Twin size bed is available.

  • Views:

    Courtyard View or Pool side

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

36m² modern-designed room with direct access to heated swimming pool on dedicated floor, equipped with 32" LED TV, bathroom with rain shower. Free afternoon tea for two, 15% disc at Eternity Spa. Queen or Twin size bed is available upon request.

  • Views:

    Pool side

Max. number of persons
3
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Our unique Executive Suite with pool view is equipped with King-size Bed, 32" LED TV, bathtub, separate living room, safe deposit box, complimentary minibar, capsule coffee machine. Free afternoon tea for two, 15% disc at Eternity Spa.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 54 m² / 581 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Telephone
Fax +62 22 82000082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 204 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms
  • 102 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area

Well-being

Heated outdoor swimming pool Additional charge

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Table tennis

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 3 ft

  • Parking pricing: 0.15 € 3000 IDR Per hour

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

JING PARADISE RESTAURANT

Photo out of - JING PARADISE RESTAURANT

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 10.30AM/2.30PM and 5.30PM/9PM Weekday and 8AM/2.30PM and 5.30PM/9PM Weekend

Cooking style
Chinese
Capacity
250
Accessibility
Accessible service
40154 Bandung, Indonesia
Telephone +62 21 2012610

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Accommodate food

  • Light menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 10.30AM/2.30PM and 5.30PM/9PM Weekday and 8AM/2.30PM and 5.30PM/9PM Weekend

KEPLER SKYLOUNGE & BAR

Photo out of - KEPLER SKYLOUNGE & BAR

Discover the city from a great height, located on 9th floor of Grand Mercure Bandung Setiabudi, brings an exclusive lounge concept to the city of Bandung. Experience breathtaking city night view while enjoying your favourite menu.

Bar Type
Bar-Rendez-Vous
Capacity
20
Menu PDF
Telephone +62 22 82000000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Discover the city from a great height, located on 9th floor of Grand Mercure Bandung Setiabudi, brings an exclusive lounge concept to the city of Bandung. Experience breathtaking city night view while enjoying your favourite menu.

Fitness Center

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  677 reviews

Customer review rating 5.0/5

Magdalena S. W. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Ozie F. Families - Confirmed reviews ALL

Customer review rating 4.5/5

W. K. B. W. J. Couples - Confirmed reviews ALL

Dear Mr. W. K. B. W. J., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.0/5

Yanuar L. Business - Confirmed reviews ALL

Dear Mr. Yanuar L., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Kim C. W. Families - Confirmed reviews ALL

Dear Mr. Kim C. W., Thank you very much for your kind words and sincere appreciation. We are truly delighted to hear that Luthfi was able to assist you throughout your reservation process. Your positive feedback means a lot to us, and we will be sure to share your kind compliments with him. We are pleased to know that his service and assistance made your reservation experience easier and more enjoyable. We look forward to welcoming you to our hotel and providing you with another pleasant experience during your stay. Yours sincerely, Engkun Kurnia General Manager

Dear Ms/Mrs. Magdalena S. W., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.5/5

Ozie F. Families - Confirmed reviews ALL

Breakfast nya enak

Kepada Bapak Ozie F. yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Bapak telah menikmati kunjungan Bapak dan kami berharap kunjungan Bapak berikutnya akan lebih memuaskan daripada kunjungan kali ini. Hormat kami, Engkun Kurnia General Manager

Customer review rating 4.5/5

W. K. B. W. J. Couples - Confirmed reviews ALL

Healing

Dear Mr. W. K. B. W. J., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.0/5

Yanuar L. Business - Confirmed reviews ALL

Room is spacious, breakfast is good

Dear Mr. Yanuar L., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Kim C. W. Families - Confirmed reviews ALL

I would like to express my sincere appreciation to **Muchammad Luthfi** for his excellent service and kind assistance throughout my reservation process. I had several requests and questions regarding my booking, and he responded to every one of them patiently and professionally. He never made me feel that my requests were inconvenient, and he continued to assist me until everything was fully resolved. I was especially impressed by his kindness, prompt responses, and willingness to help. His excellent service made the entire reservation process much easier and gave me a very positive impression of the hotel even before my stay. Please extend my sincere thanks and appreciation to **Muchammad Luthfi**. He is truly a wonderful representative of your hotel, and his outstanding service deserves recognition. Thank you very much!

Dear Mr. Kim C. W., Thank you very much for your kind words and sincere appreciation. We are truly delighted to hear that Luthfi was able to assist you throughout your reservation process. Your positive feedback means a lot to us, and we will be sure to share your kind compliments with him. We are pleased to know that his service and assistance made your reservation experience easier and more enjoyable. We look forward to welcoming you to our hotel and providing you with another pleasant experience during your stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

Muhammad N. Families - Confirmed reviews ALL

Warm

Dear Mr. Muhammad N., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.5/5

Lindadewi Y. Families - Confirmed reviews ALL

We had a wonderful family stay at Grand Mercure Bandung Setiabudi. We arrived early because my daughter had an important online university scholarship examination at 9:00 AM. Initially, the team kindly offered us a business room, but shortly afterward they prepared a guest room so she could take the examination in a quieter and more comfortable environment. This thoughtful assistance meant a great deal to us. As an ALL Gold member, I was also delighted to receive an upgrade to a spacious Privilege Room with a pleasant pool view. Throughout our stay, the team was warm, responsive and genuinely helpful, including assisting us when we had difficulty opening our suitcase lock. The personalized welcome amenity was another lovely surprise. I had mentioned that I preferred chocolate rather than fruit, and although strawberry cake was apparently the available option that day, the team thoughtfully prepared a beautifully presented chocolate cake with my name on it. Breakfast offered an extensive selection of Indonesian, Western and Asian dishes. The Soto Bandung was surprisingly excellent: the clear broth was flavorful without being heavy, and the beef portions were very generous. It became one of the highlights of our breakfast. A small suggestion would be to add sautéed mushrooms to the Western breakfast selection. Overall, we felt genuinely welcomed and well cared for. Thank you to the entire team for making our short family stay comfortable and memorable.

Dear Mrs. Lindadewi Y., Thank you very much for taking the time to share your wonderful experience at Grand Mercure Bandung Setiabudi. We are delighted to know that you and your family enjoyed a comfortable and memorable stay, and that our team was able to assist with your daughter’s examination and provide thoughtful, personalized service throughout your visit. We truly appreciate your kind words regarding the room upgrade, welcome amenity, breakfast, and the hospitality of our team. Your suggestion regarding sautéed mushrooms has also been well noted and will be shared with the relevant team as part of our continuous improvement. It was our pleasure to welcome you and your family, and we look forward to having the opportunity to serve you again on your next visit to Bandung. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 5.0/5

O. O. Couples - Confirmed reviews ALL

All staff are really try hard to fulfill our request. Thank you

Dear Ms/Mrs. O., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Lucia R. P. Solo - Confirmed reviews ALL

Nice and easy staycation place in the heart of Setiabudi Bandung area with reasonable and comfortable room, great warm pool and sauna facilities, nice food and beverages (Sop Buntut Bakar FTW) served here for sure. Thank you so much Ms Anggita for warm welcome and efficient check in process, Mr Wawan from pool attendant for helping the sauna facilities, Mr Azmi, Ms Alessandra, Mr Angga, Ms Asty & Mr Ariq from Lounge & Restaurant team for great dining and welcome drink services, Mr Engkun Kurnia for welcome amenities, Ms Shalsa & Mr Gavin from Kepler Sky Lounge team for great afternoon tea services and to all Grand Mercure Bandung Setiabudi team for great services and hospitality.

Dear Ms/Mrs. Lucia R. P., Thank you very much for your kind and detailed review. We are truly delighted to hear that you enjoyed your staycation at Grand Mercure Bandung Setiabudi, particularly our comfortable rooms, warm pool, sauna facilities, and dining offerings, including our Sop Buntut Bakar. We are especially pleased that the service provided by Ms. Anggita, Mr. Wawan, Mr. Azmi, Ms. Alessandra, Mr. Angga, Ms. Asty, Mr. Ariq, Mr. Engkun Kurnia, Ms. Shalsa, and Mr. Gavin contributed to making your stay memorable. Your appreciation will certainly be shared with the entire team as a wonderful encouragement for us to continue delivering warm hospitality and excellent service to our guests. Thank you once again for choosing Grand Mercure Bandung Setiabudi. We look forward to welcoming you back for another pleasant and memorable stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 5.0/5

Pungki A. T. Business - Confirmed reviews ALL

A great hotel to stay in bandung, especially if you look for a hotel who served quite vibe and good view. everything is perfect for me personally including the staff are very nice and so helpful even when i checked-in late night, and the breakfast menu has some various choice. One thing that actually not a big problem, the TV isn't supported to watch netflix or youtube and it only has regular national and international channel, not a big deal but i really hope they will upgrade the room entertainment and of course i would go back and stay again here if i ever go to bandung again even though i have a house in bandung.

Dear Mr. Pungki A. T., Thank you so much for your wonderful review and kind words. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, beautiful views, breakfast selection, and especially the warm and helpful service from our team. We also really appreciate your feedback regarding the TV entertainment options. Your suggestion is very valuable to us, and we’ll certainly take it into consideration as we continue improving our facilities and guest experience. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

Oveldo H. J. Families - Confirmed reviews ALL

Good

Dear Mr. Oveldo H. J., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

E. E. Families - Confirmed reviews ALL

Having awesome experience staying on the grand mercure hotel setiabudi. The pool was warm and i enjoy swimming on their pool. And also my child was very happy and wants to staying again in here. The breakfast was good, the taste was delicious (ps : my daughter love the “nasi goreng kari”) they have kids club and my daughter happy to playing in there. I will be stay again in grand mercure setiabudi when i’m visiting bandung again.

Dear Ms/Mrs. E., Thank you so much for the beautiful poetry that you made for us, it is indeed our accomplishment to be able to make your stay memorable. This is always a motivation for all team when our guests give a good feedback about the facility and service. Once again, thank you and hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

Ahmad I. M. Families - Confirmed reviews ALL

Give cake free celebration anniversary wedding Thx a lot, overall good service

Dear Mr. Ahmad i. m., Thank you for sharing such a great feedback on this site. We would like to congratulate on your wedding anniversary again, wishing you lots of happiness and joy together. We really look forward to be a part of your journey again soon. Best regards, Engkun Kurnia General Manager

Customer review rating 4.5/5

Nadia H. K. Families - Confirmed reviews ALL

I was in needed to get a room with early check-in, after searching through other hotels, i feel relieved to get a flexible and ready to use room on grand mercure in that day. Very nice service, thank you.

Dear Ms/Mrs. Nadia H. K., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.5/5

Andriani P. B. Families - Confirmed reviews ALL

Staying for a wedding in nearby location. Absolutely love the vibe, helpful staff, and very clean

Dear Ms/Mrs. Andriani P. B., Thank you very much for your kind review. We are delighted to hear that you enjoyed the atmosphere, found our staff helpful, and appreciated the cleanliness of the hotel. It was our pleasure to have you stay with us, and we hope to welcome you back to Grand Mercure Bandung on your next visit. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Special thanks to Agin nugraha from front desk Ariq from reataurant team And all staff for helping me and family arrange great stay experience at the hotel I dont know what you guys did for all staff Seems like they work verry happy, enjoy, and proud for what they do. Thank you verry much Grand mercure bandung One of the best service from accor hotel

Customer review rating 5.0/5

Allan R. Couples - Confirmed reviews ALL

It's always a pleasure to stay here in this well run and well maintained hotel. It's truly impossible to find anything negative to say about the place. I always look forward to my next visit and I'm always sad when check-out time comes.

Dear Mr. Allan R., Thank you very much for your wonderful review. We are delighted to know that you always enjoy your stays with us and appreciate your kind words about our hotel and team. Your continued support means a lot to us, and we are grateful to have you as our valued guest. We look forward to welcoming you back again soon and making your next stay just as enjoyable. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

Lolita M. Families - Confirmed reviews ALL

All staffs were very friendly and helpful especially with my toddler, good facilities, comfortable beds, overall a very good experience to have ❤️

Dear Ms/Mrs. Lolita M., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Taufik F. I. Families - Confirmed reviews ALL

Great location, friendly staff, and clean rooms. The breakfast was also delicious with many options. Excellent value for money! We always stay here for certain special celebrations because it is so enjoyable. We will return once the lagoon rooms have finished their renovation.

Dear Mr. Taufik F. I., Thank you for your wonderful feedback and for choosing Grand Mercure Bandung Setiabudi for your special celebrations. We are delighted to hear that you enjoyed our location, friendly service, clean rooms, and breakfast selection. It is always our pleasure to be part of your memorable moments. We appreciate your understanding regarding the lagoon room renovation and look forward to welcoming you back once it is completed. We hope to create another enjoyable experience for you on your next visit. Best regards, Engkun Kurnia General Manager

Customer review rating 3.0/5

Andi K. Families - Confirmed reviews ALL

My stay at Grand Mercure Bandung Setiabudi was average overall. The location is quite convenient, especially for families planning to visit the Lembang area, and the breakfast offered a good variety of choices. However, as an Accor Platinum member, I did not feel that my loyalty status was adequately recognized during the stay. In addition, there was a miscalculation regarding the use of my ALL Reward points, which was disappointing and required further clarification. While the hotel has its strengths in terms of location and breakfast selection, the overall experience fell short of my expectations, particularly in terms of member recognition and service accuracy.

Dear Mr. Andi K. yang terhormat, Thank you for sharing your feedback regarding your recent stay at Grand Mercure Bandung Setiabudi. We appreciate your positive comments about our location and breakfast selection. We also sincerely apologize that your experience did not fully meet your expectations, particularly regarding loyalty member recognition and the ALL Reward points clarification. Your feedback is important to us, and we will continue to improve our service to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future. Best regards, Engkun Kurnia General Manager

Other web-users rate our hotel

  • 178 reviews 8.3/10 Location
  • 950 reviews 9.2/10 Room
  • 1,517 reviews 9.6/10 Service
  • 11 reviews 8.5/10 WiFi
  • 1,163 reviews 9.5/10 Food
  • 642 reviews 9.4/10 Breakfast
  • 570 reviews 9.4/10 Amenities
  • 513 reviews 9.7/10 Cleanliness

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