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Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,241 reviews

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Grand Mercure Bandung Setiabudi
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+ 23 Services
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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,241 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,387 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 4.5/5

Sidrotul M. Families - 18/09/2020 Confirmed reviews ALL

please more attention on receptionist .. my experience I ask to clean up my room but when I came back at 21.00 still not yet cleaned up.. any way all service that's ok... thanks you

good stay

Customer review rating 4.5/5

Reza A. S. Business - 14/09/2020 Confirmed reviews ALL

overall good

Dear Mrs. K.R., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager

Good Service and Staff: Mr.Agin FO, Yogi atBar

Customer review rating 4.5/5

Zuverdi V. Families - 14/09/2020 Confirmed reviews ALL

Our free upgrade and second visit with surprise room with flowers on our bed Very beautiful .love it

Comfortable Rooms, Delicious Food

Customer review rating 4.5/5

Muhammad A. A. Families - 09/09/2020 Confirmed reviews ALL

This is our fourth stay in the Grand Mercure Setiabudi, only this was the first time we stayed post-normal era during the SARS-CoV Pandemic. This was also the first time wherein we stayed in rooms on the main building with balconies. Past stays were all in rooms without balcony. We loved the room especially access to the balcony that allows cold air entry during the day. The room was a complementary upgrade from the promo provided by the hotel. With this pricing and the provisions set in place, I would say that the new promo pricing extremely value for money. Like usual, rooms were comfortable and clean only this time there are stickers placed on the doors to seal the rooms that have been sterilized. Other provisions include swimming scheduling and breakfast as well. We also ordered multiple room service both in-room and by the pool. The food choices were superb to say the least, and the quality is appropriate for the pricing. One thing that was amiss during the stay was the new normal breakfast schemes, which has tremendously toned the variety of food options available. This only included two separate food stations and a pastry bar. Its not lacking, just a bit pale in comparison with options we had pre-pandemic. Throughout our stays, this was the only time I went to accompany other family members by the pool, and possibly the only time I ever seen it so empty. The general vibe of the poolside and outdoor restaurant seems more relaxing with less people. One thing that did come to my concern was the poor internet connection provided by the hotel. Considering that this pandemic has turned everything into virtual format, this has been proven to be fatal. I had multiple meetings and calls that took place during my stay and I could say that the internet is a poor excuse for a 5-star hotel such as Grand Mercure. We expect that this problem to be solved right away. Our checkout procedure was seamless to say the very least, and staff at front desk was helpful enough to provide us with early checking about 3 hours before 1 PM. Overall splendid service and can’t wait to come back.

Excellent Health Protocol

Customer review rating 4.5/5

Tari Families - 09/09/2020 Confirmed reviews ALL

Room spacious, great taste of breakfast, excellent health protocol, friendlt and helpful staff. The water little bit stinky at first but it was normal when you already use it for a while.

Great Place for staycation

Customer review rating 4.5/5

Joel Couples - 08/09/2020 Confirmed reviews ALL

really happy and comfortable to stay in this hotel

Very Good Stay

Customer review rating 4.5/5

Redjianto S. Families - 07/09/2020 Confirmed reviews ALL

So Happy with your hospitality..

Good stay

Customer review rating 4.5/5

Novita R. P. Families - 02/09/2020 Confirmed reviews ALL

It was an amazing experience that i had spend for a couple of days with my fam. Special thanks to Widi (hotel staffs,front desk,Reception) for the anniversary surprise in our room. And thanks to the housekeeping staffs (dadang haikal,roomboy).. Much thanks for everyone in this hotel. Definetely gonna come back soon!

Good stay

Customer review rating 4.5/5

Inez Families - 02/09/2020 Confirmed reviews ALL

Staff friendly, food is delicious. Good facility. Very recommended for family

Dear Mrs. I.A., Thank you for such a wonderful review on this site. Delighted to read that we managed to exceed your expectation on every level. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Comfortable to family stay

Customer review rating 4.5/5

Melissa Families - 29/08/2020 Confirmed reviews ALL

Clean and comfortable room to stay. Delicious food, i try sop buntut bakar.. yummy My kids love to stay again in Grand Mercure Setiabudi.

Dear Mrs. M.J.W., Thank you very much for sharing your experience and trust in our genuine hospitality. I am pleased to read that you had a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I definitely conveyed your kind compliment to Bapak Iswahyudi, our Assistant Executive Housekeeper. We hope your next visit to Grand Mercure Bandung Setiabudi is not too distant future. Yours sincerely, Engkun Kurnia General Manager

Well located

Customer review rating 4.5/5

Nat2521 Families - 28/08/2020 Confirmed reviews ALL

Nice hotel, well located hotel if you want to visit Lembang or Tangkuban Perahu. This hotel Applied the protocol of Covid19. All the staff wearing face shield and mask, so we don't have to worry. The room is cleaning by disinfectant.

Dear Mrs. E.N., Thank you for the astonished feedback on this site. It is indeed our accomplishment to be able to make your stay most memorable. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Happy that you love it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Ali N. S. Families - 28/08/2020 Confirmed reviews ALL

Always a pleasant experience with Grand Mercure Setiabudi, I always been a loyal customer for years since started as A Mercure

Dear Mr. A.N., Thank you for your wonderful review and thank you for always coming back to our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. We hope to see you again soon for another wonderful journey with us. Your sincerely, Engkun Kurnia General Manager

Joyful Stay

Customer review rating 4.5/5

Helsa Families - 26/08/2020 Confirmed reviews ALL

The staffs very friendly and helpful. This hotel really quiet, comfy, and homey as well. The best part is the pool. Warm water even evening. But please take care inside the pool, there are many fall of leaves and a bit dirty. Overall really satisfied with the services and the hotel.

Dear Mrs. H., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Cozy hotel

Customer review rating 4.5/5

Virgina A. M. H. Families - 24/08/2020 Confirmed reviews ALL

Due to covid 19 condition, GM setiabudi run the protocol so well... despite the rooms have window /doors that can be opened everytime we want to circulate the air in our rooms... so, we felt safe and secure to stay here....

Dear Mrs. A.M.H., First of all, please allow me to thank you for staying with us after the hotel reopening and thank you for sharing your excellent review on this site. I am so glad to hear that your experience was so wonderful and nothing was missing during your recent stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Good stay and unique swimming pool

Customer review rating 4.5/5

Anisa N. Families - 24/08/2020 Confirmed reviews ALL

Comfortable place to stay with a strategic location, nice staff, good services and a good health protocol during this pandemic. Especially the Lagoon Room which have a memorable view and direct access to warm water swimming pool. They also have Jing Restaurant in Hotel area that have a good taste and very warm service with an affordable price.

Dear Mrs. T.H., Thank you for your kind feedback. Delighted to read that your stay was nothing short of a great experience. We also truly appreciate your kind attention regarding the check in process and the quality of food during breakfast. Please allow me to express my sincerest apologies for the inconvenience caused. Your comment has been duly passed to the Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. Thank you again for sharing your experience, and we hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Good stay. Will come back again

Customer review rating 4.5/5

S. Families - 24/08/2020 Confirmed reviews ALL

all protocols are good

Dear Mrs. F.S., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Pleasant Stay

Customer review rating 4.5/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

I love my room. Receptionist really help fulfilling my room request. The view from my room is stunning. The food at the Hardys is good enough. One thing that is very impressive about the food is: The Pastry. I think those breads, croissant, muffin, etc are the best, they're sooo yummy and tasty. My family and I love the breads so much. They are above our expectation. The staff are all friendly. I remember Ms. Wulan, Ms. Zaza, Mr. Ferry, Mr. Ayi the manager, they are all so helpful. I add one more night so I can stay longer. I hope the staffs and guests could stay safe and healthy by doing the covid 19 prevention actions all the time while in the hotel.

Dear Mrs. T.R.N., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.5/5

Rudi M. Families - 23/08/2020 Confirmed reviews ALL

Staff is not help full Check in late 1 hours (at 3 pm), because room is not ready to clean

Dear Mr. R.M., First of all, please allow me to thank you for staying with us on your recent visit to Bandung on 20 August 2020. On behalf of management Grand Mercure Bandung Setiabudi, I would like to sincerely apologize for the unpleasant experience during your check in process. I will definitely do improvement on the areas you pointed. Your comment has been duly passed to all Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. We do hope that we will have opportunity to welcoming you back to our hotel in the near future and show you the true Grand Mercure Bandung experience.. Yours sincerely, Engkun Kurnia General Manager

Good Facilities

Customer review rating 4.5/5

Ahmad G. C. Families - 22/08/2020 Confirmed reviews ALL

Hotel with good facilities, service and keep following COVID-19 Protocol give us confidence to stay here. It's recommended to spend your holiday or free time in this hotel.

Dear Mr. A.G., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Madik B. Families - 20/08/2020 Confirmed reviews ALL

Just excellence

Dear Mr. M.B., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best regards, Engkun Kurnia General Manager

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