Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,007 reviews
Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

Number of guests
Children's age

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodations

Accessible room

Superior Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Superior Room with Balcony

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Superior Premium Room

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Deluxe Room with Balcony, Pool View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Privilege Room, Pool View

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

The Lagoon Room

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Executive Suite

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Photo non contractuelle / Strictly non binding

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Photo non contractuelle / Strictly non binding

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,007 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,347 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located, beautiful view

Customer review rating 4.5/5

Hasbi Business - 11/02/2020 Confirmed reviews ALL

beautiful view, warm swimming pool, comfortable hotel

Room 501 is smell, meanwhile room 103 is not smell

Customer review rating 4.5/5

Deny A. Families - 10/02/2020 Confirmed reviews ALL

Room 501 is smell, meanwhile room 103 is not smell

Good services

Customer review rating 4.5/5

Viony L. L. Couples - 10/02/2020 Confirmed reviews ALL

All hotel staff are very kindly & helpfull.

Dear Mrs. V.L., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Nice swimming pool

Customer review rating 4.5/5

Fitri Couples - 10/02/2020 Confirmed reviews ALL

Nice heated swimming pool. And delicious breakfast as usual. I booked a superior room but it was upgraded, but there was no beautiful view, and the shower didn't work properly. so I was having a hard time. I booked a non smoking room, but one of the rooms smells like cigarette. but the hotel crew immediately came to apply the air freshener, good

Very nice staff, cozy place, cozy restaurant, nice pool

Customer review rating 4.5/5

Dilla C. S. Families - 06/02/2020 Confirmed reviews ALL

Children are happy with the pool, i like there is kids club and fish pond

Relaxing Staycation

Customer review rating 4.5/5

Lia Families - 05/02/2020 Confirmed reviews ALL

This is not our first time staying in this hotel. We stayed in the Lagoon room with direct access to warmed water swimming pool. This time we had our breakfast served in our room. The food are great. As always, the staff are very helpful, nice and friendly. Unfortunately, in our stay, we experienced uncomfortable thing. The room was supposed non smoking room but our neighbour guests were smokings in front of the room/balkon. We reported and i heard they were fined but it would be much better if the hotel also gave attention to the guests who were styaing in other rooms. What a pity, hopefully it won't happen in the futture

good stay

Customer review rating 4.5/5

Juliana Couples - 04/02/2020 Confirmed reviews ALL

nice place and food

Dear Mrs. J.W., Thank you for your great review. Lovely to know that you were enjoyed your stay at Grand Mercure Bandung Setiabudi. We hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Good location!

Customer review rating 4.5/5

T. K. Families - 04/02/2020 Confirmed reviews ALL

About 30min ride from the airport, location was good! Room was spacious and comfortable! Food at the restaurant was delicious! Will come back again!

Dear Mrs. K.T., Thank you for the astonished feedback on this site. Delighted to read that your stay was nothing short of a great experience. Good location, good room, and good food . You deserved nothing less on such a great vacation. Once again, thank you again for this wonderful review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

The best hotel.in Bandung

Customer review rating 4.5/5

Heryanto Families - 02/02/2020 Confirmed reviews ALL

This is one of the best accor Hotel. They shows the real hospitality business. Come and find the experience.

Dear Mr. H.O., Thank you for your superb review. Lovely to know that our team were able to delight you and make you feel amazed every time you stay with us. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for recommending our hotel to other travelers and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.5/5

Muhammad M. Families - 02/02/2020 Confirmed reviews ALL

Very very good

Dear Mr. M.M., Thank you for taking the time to tell us about your experience at Grand Mercure Bandung Setiabudi. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our great hope for you to keep continue supporting our hotel and we are looking forward to welcoming you back in the near future. Looking forward to welcoming you back again very soon, Best regards, Engkun Kurnia General Manager

Nice stay, good service, beautiful view

Customer review rating 4.5/5

Stephanie Families - 31/01/2020 Confirmed reviews ALL

Good service Beautiful view and weather

Dear Mrs. S., Thank you for your wonderful review. Good service and great hotel view. Happy to read that you enjoyed them all. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Excellent stay

Customer review rating 4.5/5

Stan Families - 30/01/2020 Confirmed reviews ALL

Very good location, superb friendly staff, i love the gym, room as well. :)

Dear Mr. S.L., Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. We will strive to deliver great experiences consistently. Inez is one of our Lounge staff will be most pleased to know that you enjoyed her lovely service. I shall pass along your kind compliment to her personally. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Bad experience

Customer review rating 4.5/5

Usman Families - 29/01/2020 Confirmed reviews ALL

Bad front office. Never stay again

Dear Mr. U.C., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and I am sorry that it has taken me so long to reply to your review. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. Please accept my most sincere apology for any inconvenience that you experienced during your stay with us. Can’t remember last time something like that happened and certainly extremely atypical of the service we normally offer. We do hope that we will have opportunity to welcoming you back to our hotel in the near future and show you the true Grand Mercure experience.. Yours sincerely, Engkun Kurnia General Manager

The best Hotel in Bandung

TripAdvisor rating 4.5/5

Heryantooe 29/01/2020 TripAdvisor review

My Opinion, This is one of the best Accor Hotel amongst the other Hotel in Accor group in term of hospitality. One of the best hotel in Bandung. The staffs are very friendly and they are very humble. Since from the booking time up to the stayed. They show the best hospitality. Please come and find the best experience by yourself

Dear Mr. Heryantooe, Thank you for sharing your glowing review. We love to hear that your time was well spent with us. Its always nice to be referred not only as one of the best hotel in Bandung but also among the other Accor group hotels. Please be assured that I will pass your so kind words about service to all our team. Once again, thank you very much for sharing your experience and trust in our genuine hospitality. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Nice Daycation with Family

Customer review rating 4.5/5

Ilman B. Families - 27/01/2020 Confirmed reviews ALL

Great swimmning pool ambience, kids friendly, and large range of breakfast menu.

Dear Mr. I.B., Thank you for taking the time to give the feedback of our hotel and I am sorry that it has taken me so long to reply to your review. We are really pleased to read that you had an enjoyable stay in our hotel. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback related the internet connection is very important to us. We are sorry for the inconvenienced caused. We look forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

Excellent experience

Customer review rating 4.5/5

Tavisha Families - 26/01/2020 Confirmed reviews ALL

So glad that we had an excellent stay at the grand mercure hotel..great service, very nice staff and delish food at the resto..thank you

Dear Mrs. M.A., Thank you for taking the time to give the excellent feedback of our hotel. Delighted to read that we managed to meet your expectation on every level. Excellent stay, great service, nice staff, delicious food. Needless to add anything more. Hope it will not be too long before we get a chance to welcoming you back Yours sincerely, Engkun Kurnia General Manager

very helpful

Customer review rating 4.5/5

Dedi M. Friends - 26/01/2020 Confirmed reviews ALL

the staff are very helpful

Dear Mr. D.M., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Awesome Experience Stay

Customer review rating 4.5/5

Gunawan S. Families - 22/01/2020 Confirmed reviews ALL

Very friendly staff and good services. The restaurant really clean, the garden outside so beautiful. Definitely we will come back to this hotel. Good job Grand Mercure

Dear Mr. G.S., Thank you for sharing your awesome review. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. Hope it will not be too long before we get a chance to welcoming you back for another wonderful stay at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Good

Customer review rating 4.5/5

Rina R. Solo - 22/01/2020 Confirmed reviews ALL

Good Location Good Staff Good Room Good Food Thankyou Grand Mercure Bandung

Dear Mrs. r.n., Thank you for this lovely review. We love to hear that your time was well spent with us. Good location, good staff, good room, good food. Happy to read that you enjoyed them all. We look forward to having the opportunity of providing services to you on your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good Place for relax

Customer review rating 4.5/5

Dhani Families - 22/01/2020 Confirmed reviews ALL

Visited this hotel for leisure, The staff are friendly and the service is excellent In all areas. The food for bfast are fantastic many choices and tasteful. They offering free valet service as well. Is a good place for relaxing with family. Good job

Dear Mr. D.T.T.B., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Delighted to read that your stay was nothing short of a great experience. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager
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