Customer review rating 4.5/5 6,582 reviews
ALLSAFE approved hotel
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Grand Mercure Bandung Setiabudi
Upscale hotel for business and leisure
Mr Engkun Kurnia, Hotel ManagerWe are striving to make our guests feel special by offering them a unique 'sense of place and genuine culture'. You'll be surprised with our considerate touches. Welcome to Grand Mercure Bandung Setiabudi.
At the heart of Setiabudi area in the heights of Bandung, near Lembang, the hotel is surrounded by stunning sightseeing places combining natural beauty & cultural heritage. Relax in sumptuous ambiance and enjoy our contemporary rooms featuring local art. Treat yourself with native specialties on lavish menus in our restaurants, indulge in our warm sparkling pool and embrace wellness rituals in our spa. Ideal for your romantic gateway, family holidays and perfectly suited to your business needs.
Grand Mercure Bandung Setiabudi is an ideal starting point to explore Bandung. Discover breathtaking view from your room. Reach the mount Tangkuban Perahu and tea plantations in a 40-minute car drive. Visit The Amazing Art World museum, accessible Within short walking distance. Lembang area and Kampung Gajah, well-known for team building or family activities, are only 20 minutes from the hotel. Easily accessible, the hotel is 30 minutes away from Bandung international airport & train station.
Bandung is a creative and cultural city, well-known for local crafts and folk art such as heritage architecture, traditional culture and fashion. Also famous for its natural exoticism, Bandung is close to mountainous landscapes and tea plantations.
Large and warm, sparkling swimming pool
Lagoon rooms with direct access to swimming pool
15 minutes driving to Lembang area
Best Bandung city view at Kepler Sky Lounge
Chinese fine dining at Jing Paradise
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Paying
For your safety and comfort, we have put in place strict measures and the hotel has been certified by both InDOnesia CARE (Cleanliness, Health, Safety and Environment audit) and ACCOR's ALLSAFE protocols and standards
Check-in from 14h00 - Check out up to 12h00
In summary
Express check-in
Express check-out
Late Checkout
Accessibility for people with reduced mobility
This hotel has accessible and assitive devices
High Speed WiFi
High Speed internet
WiFi at the hotel
WiFi in the communal areas
200 parking spaces
On site
Parking opened 24/7
Parking with security service
Private
Valet parking
2 Bar(s)
2 Restaurant(s)
Buffet (Extra)
Buffet (Extra)
Cold snacks
Hot meals
Spa - Fitness center
On site
Outside
Babysitting on request
Children's Club for 0 to 3 years
Children's Club for 3 to 6 years
Children's Club for 4 to 6 years
Children's Club for over 12
Childrens Club for 6 to 12 years
Video game area
11 Meeting room(s)
Self service business center
Self service business center
Air Conditioning
1 room for people with reduced mobility
102 non-smoking rooms
204 rooms
8 floors
null connecting rooms
Chinese Mandarin
English
Indonesian
Air Conditioning
Concierge
Porter
For your safety and comfort, we have put in place strict measures and the hotel has been certified by both InDOnesia CARE (Cleanliness, Health, Safety and Environment audit) and ACCOR's ALLSAFE protocols and standards
Jl Dr Setiabudi No 269 275
40154 bandung
indonesia
Tel: +622282000000
Fax: (+62)22/82000082
Contact email :
reservation@grandmercure-bandung-setiabudi.com
Check-in from 14h00
Check out up to 12h00
HUSEIN SASTRANEGARA At 9.3km / 5.78 miles
HUSEIN SASTRANEGARA At 5.7km / 3.54 miles
STASION BANDUNG At 807km / 501.45 miles
STASIUN BANDUNG At 11km / 6.84 miles
GPS :-6.85478, 107.595374
Type of cuisine: Chinese
Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend
Find out more and bookLunch
11:00 - 15:00
Dinner
17:30 - 20:30
Type of cuisine: International
Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.
Find out more and bookLunch
10:00 - 18:00
Dinner
18:00 - 22:00
Non contractual photo
So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.
Lunch
Dinner
Non contractual photo
Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.
Lunch
Dinner
Number of meeting rooms: 11
Maximum size: 1,200 m²
Maximum capacity: 700 people
Maximum banquet capacity: 700 people
100% genuine reviews from our guests
Find out moreALL Rating 4.5/5
6,582 reviews
TripAdvisor Rating 4.5/5
2,417 reviews
Good stay
Dr H. N. H. Families - 08/04/2021 Confirmed reviews ALL
Over all nice and clean
good stay
Theresia Families - 08/04/2021 Confirmed reviews ALL
love the pool. love the room. nice stuff. a lil disappointed for the welcome drink. I think I heard that we can exchange juice or coffee , ternyata hanya juice bekas breakfast.
Beyond my expectation
Prita Families - 08/04/2021 Confirmed reviews ALL
I stay for 1 night at deluxe type and what a surprise no minibar, last 2019 I stayed at this hotel for deluxe type they provide minibar for free and they provide coffee machine at room, seems now only available if I choose lagon type. For the breakfast, it become terible for me, for the 5star hotel but breakfast not variable and not kids friendly for the menu.
Swimming pool
Febriana Families - 06/04/2021 Confirmed reviews ALL
Must improve at clean at the room specially the floor
The swimming pool water is warm, fits the cold weather & lures anyone to feel Relax in the water
Roi S. Families - 06/04/2021 Confirmed reviews ALL
Our family stayed for 6 days in a superior room, the only lack of comfort is the towels were old & torn on their sides. Nevertheless, people were friendly & helpful, only 1 Chef who overcooked an egg that acted a bit unfriendly. The ambience is quiet, the place overall is clean, breakfast is ok only not So various. However, we’ll be Happy to stay there again, considering the warm water in the swimming pool.. ☺️
Average Stay Feel
Tri M. R. Families - 05/04/2021 Confirmed reviews ALL
I think the room looks and its property should be more stylish than present and please be more aware of sanitary tools like towel because I am using seem the old ones in little bit at bad condition And the floor drain behind the closet seem not working because the water splash didn't move to the floor drain. I don't know either the floor drain does not working or the floor is not proper to flowing the water to it.
Pleasant stay
Nabiel Families - 04/04/2021 Confirmed reviews ALL
I had the pleasant stay in Mercure Bandung Setiabudi. The breakfast menu was not much for five star hotel. Unfortunately I was upset when i did not get the welcome drink voucher as other guests got.
Good service
Yaohan Solo - 03/04/2021 Confirmed reviews ALL
Overall good
Nice refreshing stay
Dhany Families - 31/03/2021 Confirmed reviews ALL
- Quick and safe service during check in - Clean and sealed room - Really comfort bed - great view from the lagoon room - delicious breakfast and lunch at resto - great pool since the water is warm (really refreshing and relaxing)
My husband and i really enjoyed with all of stuff or the sergices at this hotel. The food here is also delicious and all the employees are friendly..
Citra C. Couples - 30/03/2021 Confirmed reviews ALL
I choose this hotel because of the rate this hotel is really high and many friend are recomended also.. without hesitation i immediately book a room at this hotel to celebrate our wed anniversary.. and surprisely when i open the room, this room so romantic with full of decorated
dirty room, the worst stay then the previous
Yulia Families - 29/03/2021 Confirmed reviews ALL
the room I stayed in was dirty, not worth with the price I paid, even dirtier than lower star/rating hotels. I ordered an extra bed, and the bedstead is very torn and dirty. the shower running water also didn't come out well. the towels provided are not suitable for use, looks dirty. for the service, just ok, but the average employee does not smile.
Nice warm pool
Widya001 Families - 27/03/2021 Confirmed reviews ALL
Fast check in, got two nice connecting rooms, love the warm pool
Feels like home
Julita B. Families - 26/03/2021 Confirmed reviews ALL
The staff are amazing... Very cool swimming pool with warm water... Breakfast has lots of variety... They keep the room is clean... Always love staying here...
Benny T. Families - 26/03/2021 Confirmed reviews ALL
All its great
Best Stay
Tommy Business - 25/03/2021 Confirmed reviews ALL
Clean, good weather, nice receptionist, overall Ok, Recommended
Very nice room with amazing view.
Sri H. U. Business - 23/03/2021 Confirmed reviews ALL
I stay one night only in Grand Mercure but it was amazing time with my kid. The room so clean and the important things all of the staf used mask and if they saw a guest forgot use their mask, the staf told them directly. It’s really good during this pandemic. Very helpful staf. Thank you!
Excellent Service, Excellent Room and Awesome Mountain View
bginandjar 05/01/2021 TripAdvisor review
Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.
VERY BAD STAY
dennyjsm 03/01/2021 TripAdvisor review
I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.
Best Chain hotel in Lembang Bandung
Hanson P 29/12/2020 TripAdvisor review
Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.
Great surroundings, upgraded room, and great facilities. But need some improvement
LannySaputra 03/12/2020 TripAdvisor review
Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.
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