Grand Mercure Bandung Setiabudi 5 stars

TripAdvisor rating 4.5/5 2,263 reviews
Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodations

Superior Room

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Courtyard side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

  • Max. number of persons: 3
  • Area: From 36
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

  • Max. number of persons: 3
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 54
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Photo non contractuelle / Strictly non binding

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Photo non contractuelle / Strictly non binding

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Photo non contractuelle / Strictly non binding

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,768 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,263 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Service, Nice Hotel, Nice Breakfast

Customer review rating 4.4/5

Susianr H. Friends - 01/12/2019 Confirmed reviews ALL

Good Credit to Bar Tender Mr Nice Guy.. When we redeem our welcome drink with two tickets, He nicely compliment my friend for one more glass (Total Three of us got three mocktails to enjoy) Thank You soo much

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

The best

Customer review rating 4.4/5

Eka Y. Families - 01/12/2019 Confirmed reviews ALL

As usual grand mercure hotel setiabudi gave us the best service

Dear Mr. E.Y., Thank you for your great review and thank you for always coming back to our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. We hope to see you again soon for another wonderful journey with us. Your sincerely, Engkun Kurnia General Manager

Wonderful Staycation

Customer review rating 4.4/5

Sonia Families - 30/11/2019 Confirmed reviews ALL

Thank you for your good hospitality. I love the warm water pools and the view. The breakfast was also good with many choices. Everything was so clean and the service was very attentive. Everyone on staff during our stay was nice. It was a pleasant and enjoyable stay. Definitely will be back again.

Dear Mrs. S.R.H., Thank you for your wonderful review. Lovely to know that you were enjoyed our good environment and warm hospitality during your stay at Grand Mercure Bandung Setiabudi. We hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Great Experience at Mercure

Customer review rating 4.4/5

Hartono K. Families - 29/11/2019 Confirmed reviews ALL

Accomodating Front Desk, nice pool and wonderful stay

Dear Mr. H.K., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apart from that, we are extremely sorry for the inconvenience caused by the flies. We look forward to having the opportunity of providing services to you again whenever your travels bring you back our way. Best regards, Engkun Kurnia General Manager

Breathtaking

Customer review rating 4.4/5

Jamal M. Business - 28/11/2019 Confirmed reviews ALL

Lovely environment n helpful staff

Dear Mr. J.M., Thank you for your great review. Lovely to know that you were enjoyed our good environment and warm hospitality during your stay at Grand Mercure Bandung Setiabudi. We hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Comfortable Choice!

Customer review rating 4.4/5

Fathia P. Business - 26/11/2019 Confirmed reviews ALL

Comfortable Choice for a short holiday.

Dear Mrs. F., Thank you for your kind feedback. Delighted to read that your stay was nothing short of a great experience. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Excellent

Customer review rating 4.4/5

Dan Families - 26/11/2019 Confirmed reviews ALL

Thank you for the fast check-in and check-out, we love the buffet spread, the rooms, the pool, and the traditional spread at the pool for breakfast although I haven't tried this. This is my first time staying at grand mercure and I was surprised to see an actual coffee machine at breakfast. It was a great highlight and made my mornings. Some things to point out, the toilet near the pool which is a staircase down, is swamped with water. It's clogged i suppose. It's yucky to step into the water as you walk around the toilet. Also, there were tiny worms in the tom yam soup. Have highlighted this to the head chef. It's probably a one-time thing. Hopefully this doesnt happen in future to other guests.

Dear Mr. D.Y., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and for your kind attention by giving us your comment and input during your experienced stay. Delighted to read that your stay was excellent, good facilities, good room and breakfast. It would be nice if the review would end there. I would like to sincerely apologize for the unpleasant experience when you enjoyed the tomyam soup and the inconvenienced that you have faced in our pool toilet. Both of these issues has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. Once again, we are thankful for your feedback, it is only through your feedback that we can identify ways to improve our service that we provide. I truly hope you will give us the opportunity to welcome you back again. Yours sincerely, Engkun Kurnia General Manager

Amazing

Customer review rating 4.4/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

nice holiday and we will come back again

Dear Mr. D.A.P., We love hearing your feedback and it is great to know that your time was well spent with us. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Everything was great until my last night.

Customer review rating 4.4/5

Brent J. Business - 25/11/2019 Confirmed reviews ALL

I really enjoyed the hotel, including the gym and other facilities as well as the location and friendly staff. My one bad experience was FOOD POISONING on the last night. I had the burger trio at the 9th floor bar and the beef was spoiled. At the time, I thought the off flavor was some type of seasoning. However, I came down with food poisoning during the night and had terrible diarrhea for the next two days.

Dear Mr. B.J., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and I am sorry that it has taken me so long to reply to your review. Delighted to read that your stay was enjoyable, the staffs were friendly and our location was perfect. It would be nice if the review would end there. I am sorry you have been unwell and I do hope you are now feeling better. We take the health and safety of our guest very seriously. We strive to provide a superior service experience for every guest; therefore this feedback is very important to us. Please note that this problem was a true exception to our normal practices. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. Once again, please accept my most sincere apology and it will be our pleasure to welcoming you in the future. Best regards, Engkun Kurnia General Manager

A good weekend experience

Customer review rating 4.4/5

David Families - 25/11/2019 Confirmed reviews ALL

Stayed for 2 nights from 16-18 November to celebrate my wife b'day. First time coming to GM Bandung. Room is nice and big (Jr. Suite), it will be perfect if it has a balcony. Staff is nice, breakfast is good. Wife used the Spa and had a good experience as well. Have to pay for vallet though, which is not much but it will be best to be not charged of this.

Dear Mr. D.F., Thank you for your lovely review. It is indeed our accomplishment to be able to make your stay most memorable especially on your wife's birthday. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I will send your comment regarding the valet parking fee to the management as an input. Once again, thank you for your kind feedback, we really look forward to celebrate many more birthday with you and your family! Best regards, Engkun Kurnia General Manager

Good

Customer review rating 4.4/5

Ferdy Couples - 25/11/2019 Confirmed reviews ALL

Pleasant...

Dear Mr, F.M.L., TThank you for taking the time to give the astonished feedback of our hotel. We hope your next visit will be as pleasant as the previous one. Kind regards, Engkun Kurnia General Manager

Nice place

Customer review rating 4.4/5

Anonymous Families - 24/11/2019 Confirmed reviews ALL

a pleasant place for families and childrens to enjoy the pool of warm water. We will stay again someday

Dear Mrs. D.M., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. Our warm sparkling pool is often complimented and get much impression from our guests. Happy to read that your family enjoyed it. We hope to see you again very soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Enjoyable

Customer review rating 4.4/5

Visitor Families - 23/11/2019 Confirmed reviews ALL

All staff very quick and helpful...Special mention to Marry from kepler sky lounge..very friendly great personality. Thank you from myself and family.

Dear Mr. M.A., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Please be assured that I will pass your so kind words about service to all of our team especially to Melly that went to some extra miles to ensure your stay was nothing short of a great experience. Once again, thank you for your amazing review. I will be happy to meet you in the near future and we hope it will not be too long before we get a chance to welcoming you back. Best regards, Engkun Kurnia General Manager

Acceptable

Customer review rating 4.4/5

B. S. Solo - 23/11/2019 Confirmed reviews ALL

I liked the attentive attitude from the employees of all departments, welcome gift in my room, beautiful swimming pool, good choice of drinks for a Gold member Welcome drink voucher. I did not like the quality and the speed of the wifi connection, and that I had to look, where to get a swimming pool towels.

Dear Mr. S.B., Thank you for taking the time to give the feedback of our hotel. It is indeed our accomplishment to be able to make your stay most memorable. Very happy to hear that our staff and service met your needs and expectations. Apart from that we are apologize for the inconvenienced cause regarding the internet connection on your previous stay. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Best regards, Engkun Kurnia General Manager

Excellent

Customer review rating 4.4/5

Suard P. Solo - 20/11/2019 Confirmed reviews ALL

+ good location + room clean and comfy + good buffet breakfast Will be come back for sure !

Dear Mr. P.S., Thank you for this lovely review. We love to hear that your time was well spent with us. Good location, clean & comfortable room and delicious breakfast. Happy to read that you enjoyed them all. We look forward to having the opportunity of providing services to you on your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager

Comfortable stay with great facilities

Customer review rating 4.4/5

Alicia C. Friends - 19/11/2019 Confirmed reviews ALL

Facilities & the service of the hotel was fantastic. Breakfast has local delights. Service was tip top. My friend accidentally left his phone on the taxi & we were about to go to the airport. Staff on duty was quick to help us to get back the phone & we manage to arrive at the airport to catch our flight. We can’t thank them enough. Once again, thank you very much for the great stay experience. Thank you to all the staffs who was on duty on 12 Nov 2019. Looking forward to the next stay.

Dear Mrs. F.L.A.C., Thank you for your fantastic review. It is pleasing to read that our team were able to delight you and went to some extra miles service on your departure time. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. Once again, thank you very much for sharing your experience and trust in our genuine hospitality. We hope your next visit to Grand Mercure Bandung Setiabudi is just around the corner! Yours sincerely, Engkun Kurnia General Manager

Worth stay experience

Customer review rating 4.4/5

Kj Business - 19/11/2019 Confirmed reviews ALL

staff friendly

Dear Mr. K.J., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. We hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Comfortable Hotel

Customer review rating 4.4/5

Patria S. A. Business - 18/11/2019 Confirmed reviews ALL

Nice ambiance and comfort hotel, good serve from all staff, delicious foods for breakfast, stay 2D1N for my business trip and Im happy, I will be back again with my friends or family, thx !

Dear Mrs. P.S.A., Thank you for your superb review. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure. We, too love our hotel ambiance that very often complimented on this site. Once again, thank you for your trust in us and we hope your next visit with family to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Happy !!

Customer review rating 4.4/5

Litiana Families - 18/11/2019 Confirmed reviews ALL

The best hotel for holidays with family, has good service, smooth facilities, the location is in the center of the city, has delicious food, my child is happy with the swimming pool that is quite comfortable... Thankyou so much Grand Mercure Bandung

Dear Mrs. L., Your title says it all. I couldn’t hope for more than knowing that you had an incredible experience and you found us to be in a great location. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Hotel with good hospitality

Customer review rating 4.4/5

Irawan Families - 18/11/2019 Confirmed reviews ALL

The hotel services was very good, and also the room very comportable. Good taste also for breakfast

Dear Mr. I.W., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager
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