Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,583 reviews

ALLSAFE approved hotel

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Grand Mercure Bandung Setiabudi
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+ 22 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,583 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,417 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Safe, comfort

Customer review rating 5.0/5

Alvin S. Families - 13/04/2021 Confirmed reviews ALL

Helpful staff, nice room, kids loves the pool

Dear Mr. A.S., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Our pool is often complimented and get much love from our guests. Happy that your children love it. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Dr H. N. H. Families - 08/04/2021 Confirmed reviews ALL

Over all nice and clean

good stay

Customer review rating 4.0/5

Theresia Families - 08/04/2021 Confirmed reviews ALL

love the pool. love the room. nice stuff. a lil disappointed for the welcome drink. I think I heard that we can exchange juice or coffee , ternyata hanya juice bekas breakfast.

Beyond my expectation

Customer review rating 3.0/5

Prita Families - 08/04/2021 Confirmed reviews ALL

I stay for 1 night at deluxe type and what a surprise no minibar, last 2019 I stayed at this hotel for deluxe type they provide minibar for free and they provide coffee machine at room, seems now only available if I choose lagon type. For the breakfast, it become terible for me, for the 5star hotel but breakfast not variable and not kids friendly for the menu.

Swimming pool

Customer review rating 4.0/5

Febriana Families - 06/04/2021 Confirmed reviews ALL

Must improve at clean at the room specially the floor

The swimming pool water is warm, fits the cold weather & lures anyone to feel Relax in the water

Customer review rating 4.0/5

Roi S. Families - 06/04/2021 Confirmed reviews ALL

Our family stayed for 6 days in a superior room, the only lack of comfort is the towels were old & torn on their sides. Nevertheless, people were friendly & helpful, only 1 Chef who overcooked an egg that acted a bit unfriendly. The ambience is quiet, the place overall is clean, breakfast is ok only not So various. However, we’ll be Happy to stay there again, considering the warm water in the swimming pool.. ☺️

Average Stay Feel

Customer review rating 3.5/5

Tri M. R. Families - 05/04/2021 Confirmed reviews ALL

I think the room looks and its property should be more stylish than present and please be more aware of sanitary tools like towel because I am using seem the old ones in little bit at bad condition And the floor drain behind the closet seem not working because the water splash didn't move to the floor drain. I don't know either the floor drain does not working or the floor is not proper to flowing the water to it.

Pleasant stay

Customer review rating 3.5/5

Nabiel Families - 04/04/2021 Confirmed reviews ALL

I had the pleasant stay in Mercure Bandung Setiabudi. The breakfast menu was not much for five star hotel. Unfortunately I was upset when i did not get the welcome drink voucher as other guests got.

Good service

Customer review rating 4.0/5

Yaohan Solo - 03/04/2021 Confirmed reviews ALL

Overall good

Dear Mr. Y.H.T., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Engkun Kurnia General Manager

Nice refreshing stay

Customer review rating 4.5/5

Dhany Families - 31/03/2021 Confirmed reviews ALL

- Quick and safe service during check in - Clean and sealed room - Really comfort bed - great view from the lagoon room - delicious breakfast and lunch at resto - great pool since the water is warm (really refreshing and relaxing)

Dear Mr. D.S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager

My husband and i really enjoyed with all of stuff or the sergices at this hotel. The food here is also delicious and all the employees are friendly..

Customer review rating 4.5/5

Citra C. Couples - 30/03/2021 Confirmed reviews ALL

I choose this hotel because of the rate this hotel is really high and many friend are recomended also.. without hesitation i immediately book a room at this hotel to celebrate our wed anniversary.. and surprisely when i open the room, this room so romantic with full of decorated

Dear Mr. and Mrs. M.D.A., Thank you for sharing such a great feedback on this site. We would like to congratulate on your wedding anniversary again, wishing you lots of happiness and joy together. Our staffs will be most delighted to read your amazing feedback as they love to offer an experience to blow your mind away. You deserved nothing less on such a special trip. Once again, thank you and we really look forward to be a part of your journey again soon. Best regards, Engkun Kurnia General Manager

dirty room, the worst stay then the previous

Customer review rating 2.0/5

Yulia Families - 29/03/2021 Confirmed reviews ALL

the room I stayed in was dirty, not worth with the price I paid, even dirtier than lower star/rating hotels. I ordered an extra bed, and the bedstead is very torn and dirty. the shower running water also didn't come out well. the towels provided are not suitable for use, looks dirty. for the service, just ok, but the average employee does not smile.

Dear Mrs. Y.L., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. On behalf of management Grand Mercure Bandung Setiabudi, I would like to sincerely apologize for the unpleasant experience during your stay. I will definitely do improvement on the areas you pointed. Your comment has been duly passed to all Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Best regards, Engkun Kurnia General Manager

Nice warm pool

Customer review rating 5.0/5

Widya001 Families - 27/03/2021 Confirmed reviews ALL

Fast check in, got two nice connecting rooms, love the warm pool

Dear Mrs. W.A., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. Our pool is often complimented and get much love from our guests. Happy that you love it. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Feels like home

Customer review rating 5.0/5

Julita B. Families - 26/03/2021 Confirmed reviews ALL

The staff are amazing... Very cool swimming pool with warm water... Breakfast has lots of variety... They keep the room is clean... Always love staying here...

Dear Mrs. J.B., Thank you for such a wonderful review on this site. Delighted to read that we managed to meet your expectation on every level. Amazing staff, warm sparkling swimming pool, good breakfast, clean room and homey ambiance. Needless to add anything more. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.0/5

Benny T. Families - 26/03/2021 Confirmed reviews ALL

All its great

Dear Mr. B.T., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Engkun Kurnia General Manager

Best Stay

Customer review rating 4.5/5

Tommy Business - 25/03/2021 Confirmed reviews ALL

Clean, good weather, nice receptionist, overall Ok, Recommended

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our hotel to other travelers. Hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours sincerely, Engkun Kurnia General Manager

Very nice room with amazing view.

Customer review rating 5.0/5

Sri H. U. Business - 23/03/2021 Confirmed reviews ALL

I stay one night only in Grand Mercure but it was amazing time with my kid. The room so clean and the important things all of the staf used mask and if they saw a guest forgot use their mask, the staf told them directly. It’s really good during this pandemic. Very helpful staf. Thank you!

Dear Mrs. S.H.U., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and we hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours sincerely, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

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