Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.6/5 664 reviews

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Grand Mercure Bandung Setiabudi - Image 1
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Grand Mercure Bandung Setiabudi - Image 4
Jl Dr Setiabudi No 269 275, 40154 BANDUNG, Indonesia

Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Telephone
Fax +62 22 82000082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  664 reviews

Customer review rating 4.5/5

Meidy N. K. Friends - Confirmed reviews ALL

Nice stay! Beautiful view! Great pool!

Dear Ms/Mrs. Meidy N. K., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Yudi N. Business - Confirmed reviews ALL

Satisfied

Dear Mr. Yudi N., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 3.5/5

Christopher P. Families - Confirmed reviews ALL

Overall we were quite satisfied with the stay. Staffs were helpful & attentive. They helped us with our luggages when we arrived & promptly prepare a free parking ticket as my fam needs to go somewhere else right away. Room was just okay, but they prepare a welcome fruit platter for us & it was a nice gesture from them. We booked a Deluxe room with 1 Queen sized bed. Even though our room was upgraded to the one with balcony, the bed was like 2 beds put together, which was quite uncomfortable. Breakfast was quite abundant with lots of food options. This was great. As for the building itself, it gives an impression of an apartment building turned into hotel. The vibes doesn't give me a 5 star hotels, more of a 3-4 starred hotels. Facade needs to be uplifted.

Dear Mr. Christopher p., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. Grand Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 3.5/5

Eric J. Couples - Confirmed reviews ALL

The property does need some face lift, especially bath room, water heater unstable,room lighting kind a dark even as we reported one bulb off and other flickering no one came to fix it, need deep clean the entire room, a lot of dust, also the carpet not clean.But the matras and pillow still oke. As a member of Accor for our level some sincerity will be appreciated.the services in any department, very down grade since after Covid. The breakfast bakery is not fresh. And the fried chicken for special menu of the day is a little bit hard as in reheated many times .

Dear Mr. Eric J., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. We sincerely regret that your experience did not meet your expectations. Please accept our deepest apologies for the shortcomings you encountered. At Grand Mercure, we are committed to delivering the highest standards of service, and it is truly disappointing to learn that we fell short during your visit. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 5.0/5

Bayu D. Families - Confirmed reviews ALL

My long-awaited stay at Grand Mercure Bandung Setiabudi finally became a reality—and it truly lived up to my expectations. I came here with my wife and our three children, and they were absolutely happy throughout the entire stay. Seeing them enjoy every moment made the experience even more special and unforgettable for me. From the moment we arrived, the atmosphere felt warm, elegant, and welcoming. The hotel’s architecture beautifully blends modern comfort with traditional Indonesian touches, creating a unique and relaxing ambiance. Our room was spacious, clean, and thoughtfully designed, with a stunning view that made our family stay even more memorable. What stood out the most during our visit was the exceptional service. A special mention goes to Rahmat, the receptionist front officer, who went above and beyond to ensure everything was perfect. His friendly attitude, professionalism, and genuine care made us feel truly valued as guests. He handled every request smoothly and made the check-in process effortless. The facilities were also impressive—from the serene pool area, which my kids loved, to the delicious breakfast selection offering both local and international dishes that satisfied everyone in the family. This stay wasn’t just about accommodation—it was about fulfilling a long-time dream and creating beautiful family memories. It was absolutely worth the wait, and we would love to come back again.

Dear Mr. Bayu D., Thank you very much for sharing such a heartfelt and wonderful review of your recent stay at Grand Mercure Bandung Setiabudi. We are truly delighted to hear that your long-awaited visit lived up to your expectations and that you and your family had such a memorable experience with us. It brings us great joy to know that your wife and children enjoyed every moment, especially the pool area and our breakfast selection. Your kind words about our hotel’s ambiance, architecture, and room comfort mean a lot to us. We are pleased that you appreciated the blend of modern comfort with traditional Indonesian touches, as well as the spacious and well-designed room. We are especially grateful for your recognition of our team member, Rahmat. Your compliments regarding his professionalism, friendliness, and dedication will certainly be shared with him, and we are confident it will motivate him to continue delivering exceptional service. It was truly our pleasure to be part of such a special family moment. We sincerely look forward to welcoming you and your loved ones back for another memorable stay in the future. Yours sincerely, Engkun Kurnia General Manager

Other web-users rate our hotel

  • 175 reviews 8.2/10 Location
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  • 1,230 reviews 9.6/10 Service
  • 10 reviews 7.8/10 WiFi
  • 963 reviews 9.3/10 Food
  • 531 reviews 9.1/10 Breakfast
  • 522 reviews 9.2/10 Amenities
  • 460 reviews 9.5/10 Cleanliness

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