Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.5/5 6,922 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Bandung Setiabudi
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+ 20 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS:-6.85478, 107.595374

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,922 reviews

TripAdvisor Rating 4.5/5

2,438 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Highly recommended hotel staying in Bandung for both business or family.

Customer review rating 4.5/5

Tri S. Families - 30/11/2021 Confirmed reviews ALL

The ambient is very good, the food is delicious with very good taste, the healthy protocol is well implemented, the staff is so friendly and professional.

good stay

Customer review rating 4.5/5

Retty P. Couples - 29/11/2021 Confirmed reviews ALL

they have amazing staff, delicious and complete food, then good place and ambiance

Good stay

Customer review rating 3.5/5

Tjoartanto Friends - 26/11/2021 Confirmed reviews ALL

Totally is OK. Employees are OK Breakfast and swimming pool OK, Room is ok, but the wastafel, bathroom glass, shower need to maintain

Very good place to stay

Customer review rating 5.0/5

Ryzkydo P. Couples - 24/11/2021 Confirmed reviews ALL

Nice location, weather, good hospitality from all the staff especially mr rizki (reception) for upgrading my room 4 level higher, and mr Dana (helping us to open gym room) . Overall we are very satisfied during our stay in this hotel.

Nice room big pool, good customer service, overall very good and safe.

Customer review rating 4.5/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Great, polite staff, room was clean was sad when leaving

Grand Mercure Setiabudi knows how to treat it's loyalty members

Customer review rating 4.0/5

Antonny S. Families - 23/11/2021 Confirmed reviews ALL

I'm an Accor Plus gold member, and received technically a free 4-level upgrade from Superior to Deluxe Balcony. The only downside is that the pool water is not as hot as popularly mentioned, but then I never really expected it would be as hot anyway. It's more like a normal non-freezing temperature, considering the elevation. If you truly want a hot-spring pool experience, it's more realistic to just go to Ciater.

Good Stay

Customer review rating 4.5/5

Lie S. Families - 21/11/2021 Confirmed reviews ALL

Comfort and we have a nice late checkout

Good stay

Customer review rating 4.5/5

Harris Families - 18/11/2021 Confirmed reviews ALL

1-night stay with family, cool weather, warm pool, nice balcony..

environment

Customer review rating 4.5/5

Yana Families - 17/11/2021 Confirmed reviews ALL

love my overall stay, minus the bathroom :)

Good place nice people and nice view

Customer review rating 4.5/5

Eloi H. Families - 16/11/2021 Confirmed reviews ALL

Good place well people nice staff

Customer review rating 4.0/5

William K. Couples - 16/11/2021 Confirmed reviews ALL

it is deeply regretted cant get the accor point because i book from the traveloka

Well located

Customer review rating 4.0/5

Chacha Families - 15/11/2021 Confirmed reviews ALL

Room has good cleanliness, comfy

Nice staycation

Customer review rating 4.5/5

Pricillia Families - 15/11/2021 Confirmed reviews ALL

This is the 3rd times we stay at grand mercure setiabudhi in 2021. Very nice staycation, clean room, warm pool, friendly staff.. thankyou for the hospitality.

good stay

Customer review rating 4.5/5

Hendri Families - 14/11/2021 Confirmed reviews ALL

nice hotel, excellent service.

Good stay

Customer review rating 4.0/5

Firmanto A. Couples - 12/11/2021 Confirmed reviews ALL

Good stay and good bf

Dear Mr. Firmanto a., Thank you for visiting Grand Mercure Bandung Setiabudi. We are very happy to know that you enjoyed your stay with us. This will certainly be a motivation for all teams. And we also would like to apologize for the inconvenience you experienced regarding the incomplete toiletries in the bathroom. Of course, we have discussed this with the relevant departments so that it doesn't happen again in the future. We hope to be able to welcome you back in the near future. Best Regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Nice hotel,breif explanation

Great service...good prokes

Customer review rating 4.5/5

Candra W. Families - 10/11/2021 Confirmed reviews ALL

Great experience stay in Mercure hotel...

Dear Mr. Candra W., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

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