Grand Mercure Bandung Setiabudi 5 stars

I think the room looks and its property should be more stylish than present and please be more aware of sanitary tools like towel because I am using seem the old ones in little bit at bad condition And the floor drain behind the closet seem not working because the water splash didn't move to the floor drain. I don't know either the floor drain does not working or the floor is not proper to flowing the water to it.

I had the pleasant stay in Mercure Bandung Setiabudi. The breakfast menu was not much for five star hotel. Unfortunately I was upset when i did not get the welcome drink voucher as other guests got.

Overall good

- Quick and safe service during check in - Clean and sealed room - Really comfort bed - great view from the lagoon room - delicious breakfast and lunch at resto - great pool since the water is warm (really refreshing and relaxing)

I choose this hotel because of the rate this hotel is really high and many friend are recomended also.. without hesitation i immediately book a room at this hotel to celebrate our wed anniversary.. and surprisely when i open the room, this room so romantic with full of decorated

the room I stayed in was dirty, not worth with the price I paid, even dirtier than lower star/rating hotels. I ordered an extra bed, and the bedstead is very torn and dirty. the shower running water also didn't come out well. the towels provided are not suitable for use, looks dirty. for the service, just ok, but the average employee does not smile.

Fast check in, got two nice connecting rooms, love the warm pool

The staff are amazing... Very cool swimming pool with warm water... Breakfast has lots of variety... They keep the room is clean... Always love staying here...

All its great

Clean, good weather, nice receptionist, overall Ok, Recommended

I stay one night only in Grand Mercure but it was amazing time with my kid. The room so clean and the important things all of the staf used mask and if they saw a guest forgot use their mask, the staf told them directly. It’s really good during this pandemic. Very helpful staf. Thank you!

That was nice experience spending weekend at Grand Mercure Setiabudi. Nice service and Place.

Its my 9th time visited, and still have a great experience

Upon arrival at the reception area, I was greeted nicely by I believe was the Front Office Manager (apologize didnt catch his name). Had a nice chit chat talking about the property and informed me about everything the hotel has to offer. I think all reception staff were so polite and always attentive to the guest. Kudos! The room that I stayed was surprisingly large. It's overlooking swimming pool area, quite a nice view. In the restaurant department however, actually no complaint at all, it's just that i think they're short of staff, sometimes no manning at some food stations, so we had to wai ta little. But given the current situation, it's understandable. Overall I think my stay was pleasant. My daughter who had her birthday there was very happy too, especially because the swimming pool are all heated. It was my first time there, and certainly not my last. Will be back again soon!

To Stay in this hotel always make us pleasant. They treat us very well as a Platinum Accor Member. Give the room as we want. I always enjoyed the nice swimming pool with warm water. Hopefully the Executive Lounge will open again soon.