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Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,780 reviews

ALLSAFE approved hotel

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How it works?
Grand Mercure Bandung Setiabudi
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+ 20 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Services for children
  • Other sports activities
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Our restaurants and bars

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

SO'REN LOBBY BAR

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

KEPLER SKYLOUNGE & BAR

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,780 reviews

TripAdvisor Rating 4.5/5

2,432 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good

Customer review rating 4.5/5

Steven Business - 19/09/2021 Confirmed reviews ALL

Very nice stay

One of the best day in our children's life

Customer review rating 4.5/5

Ramon Families - 19/09/2021 Confirmed reviews ALL

The room, the ambience, the service, foods and the atmosphere was highly satisfied. Eventhough there are some additional payment for the room, but the lagoon type was exhilarating. Thank you for the good experience we had.

Customer review rating 4.0/5

Anonymous Families - 18/09/2021 Confirmed reviews ALL

Beautiful scenery from our balcony (mountain view), super comfy bed, my kid love the warm water pool, and we love the waffles with ice cream, super yummy.

Heated swimming pool!

Customer review rating 5.0/5

Baskoro T. Families - 14/09/2021 Confirmed reviews ALL

Kids enjoyed the heated pool not only morning but evening time, exceptional! Very friendly and informative staff during check in and during the stay. Well maintained hygiene protocols during breakfast where staffs handling the foods and have the acrylic covers installed for separation. Clean and tidy room with complete amenities. Good spacious parking spots and ample elevators to ensure physical distancing. Will definitely return back to this hotel for my upcoming Bandung trip in November 2021!

Dear Baskoro T., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Delighted to read that we managed to meet your expectation on every level. Once again, thank you for your great review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful holiday at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Nice room

Customer review rating 4.0/5

Sari W. Families - 13/09/2021 Confirmed reviews ALL

The room was big, clean, have good view, wifi is good, The staff did covid protocol well. But not sure about swimming pool, they strict to 50 minutes rule or not, coz we canceled our plan to swim. Too crowded.

Dear Mrs. Sari W., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and for your kind attention by giving us your comment and input during your experienced stay. Delighted to read that your stay was nice, good view, good room and good health protocol implementation. I would like to sincerely apologize for the inconvenience related our pool facility. This point has been duly passed to the Department Head concerned for their immediate attention. Once again, we are thankful for your feedback, it is only through your feedback that we can identify ways to improve our service that we provide. I truly hope you will give us the opportunity to welcome you back again. Yours sincerely, Engkun Kurnia General Manager

Great Service Ms. Caroline with the rest of Front Office Team !

Customer review rating 4.5/5

Deta A. Families - 13/09/2021 Confirmed reviews ALL

Great service with Caroline. food need to be improve, good ambience, we had a really great time here. They have a good hygiene, and good covid protocol. A great place to spend your time with family. definitely will come back !

Dear Mrs. Deta A., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.0/5

Julie Couples - 11/09/2021 Confirmed reviews ALL

Good hospitality, good staff, comfort

Dear Mrs. Julie T., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and we hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours sincerely, Engkun Kurnia General Manager

Unforgetable family vacation

Customer review rating 5.0/5

Affandy Families - 11/09/2021 Confirmed reviews ALL

After many times lock down.. Time 2 spend quality time in the nice place .. Grand mercure

Dear Affandy R., Thank you for taking the time to give the astonished feedback of our hotel. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. Hope it will not be too long before we get a chance to welcoming you and your little one in the near future. Yours sincerely, Engkun Kurnia General Manager

One of our family best weekend getaways

Customer review rating 4.5/5

Tria D. Families - 08/09/2021 Confirmed reviews ALL

Our lagoon room was a perfect choice for our children. They are so happy and excited since it has directly access to the pool. I mentioned about my daughter birthday when booking this room through Accor website, so a big thank you for providing her a complimentary birthday cake, she loves the taste! Unfortunately, it took 4 times call to the receptionist and waiting more than one hour to replace our hair dryer and remote tv. But overall, thank you for making our stay a pleasant and enjoyable, especially for our kids.

Good stay

Customer review rating 4.5/5

Andre Families - 08/09/2021 Confirmed reviews ALL

Nice place

Good stay, good service, nice facilities

Customer review rating 4.5/5

Yanuar A. Families - 08/09/2021 Confirmed reviews ALL

Always satisfiied when stayed at accor group hotels, last visited at Grand Mercure Setiabudi i experienced great service, nice and humble hotel staffs. The pool is great, had warm water and they conduct social distancing stricly. Good breakfast too. Hopely can come back for another great family vacation stay in the future

strategic location

Customer review rating 4.0/5

Dedhy H. Y. Families - 06/09/2021 Confirmed reviews ALL

bfast, cleaning and serving good

Dear Mr. Dedhy Hernanto Y., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Please be assured that I will pass your so kind words about service to all of our team. Hope it will not be too long before we get a chance to welcoming you back. Best regards, Engkun Kurnia General Manager

Good stay...

Customer review rating 4.5/5

Putri Families - 05/09/2021 Confirmed reviews ALL

My family and I enjoy the staycation at Mercure Hotel Setiabudi Bandung...

Dear Mrs. Putri I., Thank you for taking the time to give the astonished feedback of our hotel. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. Hope it will not be too long before we get a chance to welcoming you and your family in the near future. Yours sincerely, Engkun Kurnia General Manager

Best clean hotel and good location

Customer review rating 4.0/5

Widiastuti Couples - 01/09/2021 Confirmed reviews ALL

Nice to stay , and we got a slice cake (wedding anniversary) at the room and also a little decoration , so we are very happy Thank you so much

Dear Mrs. Widiastuti F., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. We would like to congratulate on your wedding anniversary again, wishing you lots of happiness and joy together. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we really look forward to be a part of your journey again very soon. Best regards, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Great surroundings, upgraded room, and great facilities. But need some improvement

TripAdvisor rating 4.0/5

LannySaputra 03/12/2020 TripAdvisor review

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.

Dear Mrs. LannySaputra, Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi, and I am sorry that it has taken me so long to reply to your review. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Short 2 nights escape with Family

TripAdvisor rating 5.0/5

mpardede 08/10/2020 TripAdvisor review

A refreshing escape from Jakarta Lockdown. Warm welcome, Excellent and Friendly Service, Clean and comfortable room, Nice and warm pool. Good hotel for family, located close to Lembang outdoor tourist destinations.

Dear Mr./Mrs. mpardede, First of all, please allow me to thank you for staying with us and sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Safe & Short Gate away to unwind!

TripAdvisor rating 5.0/5

andymaverick76 13/07/2020 TripAdvisor review

smooth and satisfy arrangement from booking to checkin. Very high caution on cleanliness and protocal during these pendamic period from lobby until inside the room. Well organized even for breakfast and dinning area. Keep up the good work and continue to improve to achieve constant excellence. Keep it up! Thumbs Upp...

Dear Mr. andymaverick76, First of all, please allow me to thank you for staying with us after the hotel reopening and thank you for sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

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