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Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,686 reviews

ALLSAFE approved hotel

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How it works?
Grand Mercure Bandung Setiabudi
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+ 13 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Services for children
  • Other sports activities
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Our restaurants and bars

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Menu (PDF)
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JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

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SO'REN LOBBY BAR

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Menu (PDF)

Non contractual photo

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KEPLER SKYLOUNGE & BAR

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Menu (PDF)

Non contractual photo

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  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,686 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,425 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Satisfying!

Customer review rating 4.0/5

Dinna F. P. Couples - 12/07/2021 Confirmed reviews ALL

Love the pool! The bathroom & sanitary is good Also i love pillow in grand mercure room, it made me sleep well

Dear Mrs. D.F.P./M.A.R., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

safe stay

Customer review rating 5.0/5

Prita Families - 09/07/2021 Confirmed reviews ALL

We stayed during pandemic, first it's feel relieved knowing that all guests should take genose test. second, the policy that breakfast should be in room dining is a good action

Dear Mrs. P.Z.A.., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager
Customer review rating 4.5/5

Herawati Families - 04/07/2021 Confirmed reviews ALL

awesome

Dear Mrs. H., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

good facilities and friendy staff

Customer review rating 4.5/5

Eru Business - 03/07/2021 Confirmed reviews ALL

This hotel is one favorite hotels if My family stay in Bandung both bussinuss or pleaseure. have a good covid-19 protocols.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

well located, good pool view

Customer review rating 4.0/5

Asry P. Couples - 22/06/2021 Confirmed reviews ALL

overall satisfied but toiletries not completed not looks like five star hotel and hair dryer location not ergonomic.

Dear Mrs. A.P., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Nice And Good Stay

Customer review rating 4.5/5

E. N. Families - 21/06/2021 Confirmed reviews ALL

Nice Hotel with amazing pools. Breakfast nice with strict Health Protocol. Thanks for the hospitality.

Dear Mr. E.E, First of all, please allow me to thank you for staying with us after the hotel reopening and thank you for sharing your excellent review on this site. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Good service, fast response, clean environment, good hospitality, good food

Customer review rating 5.0/5

Agus U. H. Families - 20/06/2021 Confirmed reviews ALL

Customer service cukup membantu selama booking dengan pengunduran sebanyak 3-4x. Shocked dgn surprise dr mercure. Req dadakan yg tadinya dapet hiasan angsa aj tnyta dikasih zuperrrrrr, jd dpt upgrade 2x. Lingkungannya & kamar bersih, peralatan lengkap, makanan enak, pelayanan ok semua staff. We're happy to stay there. Tq mercure for the experience.

Dear Mr. A.U.H., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Cozy place for family.. warmpool..great location

Customer review rating 4.5/5

Anonymous Families - 15/06/2021 Confirmed reviews ALL

Overall all good

Dear Mrs. C.S., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.0/5

Mailiza O. Families - 07/06/2021 Confirmed reviews ALL

This is our second time using a junior suite room. This time, no kimono available for swimming, and no snacks, and when we book a gym area, our key can't access it.

Dear Mrs. M.O., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Great Staycation

Customer review rating 5.0/5

S. Friends - 03/06/2021 Confirmed reviews ALL

having great staycation at Grand Mercure setiabudhi. the ambiance was really cozy. thank for caroline who really helpful and friendly during checked in process, and also mbak wulan, mas akbar, mbak bella, and special thank to pak guntur at concierge. really recommended and will come back soon.

Dear Mr. S.S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Great surroundings, upgraded room, and great facilities. But need some improvement

TripAdvisor rating 4.0/5

LannySaputra 03/12/2020 TripAdvisor review

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.

Dear Mrs. LannySaputra, Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi, and I am sorry that it has taken me so long to reply to your review. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Short 2 nights escape with Family

TripAdvisor rating 5.0/5

mpardede 08/10/2020 TripAdvisor review

A refreshing escape from Jakarta Lockdown. Warm welcome, Excellent and Friendly Service, Clean and comfortable room, Nice and warm pool. Good hotel for family, located close to Lembang outdoor tourist destinations.

Dear Mr./Mrs. mpardede, First of all, please allow me to thank you for staying with us and sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Safe & Short Gate away to unwind!

TripAdvisor rating 5.0/5

andymaverick76 13/07/2020 TripAdvisor review

smooth and satisfy arrangement from booking to checkin. Very high caution on cleanliness and protocal during these pendamic period from lobby until inside the room. Well organized even for breakfast and dinning area. Keep up the good work and continue to improve to achieve constant excellence. Keep it up! Thumbs Upp...

Dear Mr. andymaverick76, First of all, please allow me to thank you for staying with us after the hotel reopening and thank you for sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Nice pool with warm water, nice room also

TripAdvisor rating 4.0/5

andreastjahjadi 27/02/2020 TripAdvisor review

The first impression when I go to the room is flat, nothing special. But everything functions properly. Aircon, lamp, electric socket is running well. Bed is good quality. Shower is OK. Safety box can not be used because the door was open but the lock was on, There is now bath robe to go to the swimming pool and back but when I go down the pool surprisingly it has warm water. Appreciate that very much in a cold weather like Bandung. Parking is OK.

Dear Mr. andreastjahjadi, Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Please accept my most sincere apology for the inconvenience caused by the safe deposit box did not working properly. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Very good location

TripAdvisor rating 5.0/5

khemadewi Family - 21/12/2019 TripAdvisor review

Grand Mercure is located near to attraction areas. With international reputation for the service quality. I was very pleased with the gro (Ms. Widdi) who are helpful for provide the room that met with my expectation.

Dear Mrs. khemadewi, Thank you for the awesome feedback on this site. Very happy to hear that our staff and service met your needs and expectations. Our warm hospitality is often complimented and get much impression from our guests. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. I will definitely convey your kind compliment to Ms. Widdi, our Guest Relation Executive. Once again, thank you again for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

Great hotel

TripAdvisor rating 5.0/5

farahaw Family - 20/12/2019 TripAdvisor review

It is a great family hotel. My baby can swim in the warm pool. The staff is very friendly and they served my family beyond my expectation. I got a “welcome back” at my room. It was an memorable experience. I felt really welcomed. The breakfast is also great. They have many variety and the bar has a great ambience

Dear Mrs. farahaw, Welcome back home! Thank you for your great review. Happy to read that our staff went to some extra miles to ensure your stay was nothing short of a great experience. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Once again, thank you for your trust on us, we hope it will not be too long before we get a chance to welcoming you and your family back on the next visit. Best regards, Engkun Kurnia General Manager

Trip with children

TripAdvisor rating 5.0/5

yuanadh Family - 21/10/2019 TripAdvisor review

It was nice. We enjoy the Lagoon Room, especially the pool. The welcome cake is beautiful. Only the traffic in front of the hotel is terrible so we prefer to stay at the hotel but you can use delivery order for the food if you dont want to eat at the restaurant hotel.

Dear Mr./Mrs. yuanadh, Thank you for taking the time to share your feedback during your experienced stay. We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. Our Lagoon room especially the warm sparkling pool is often complimented and get much love from our guests. Happy that your family love it. We also truly appreciate your kind attention by giving us your comment regarding our location. Thank you once again and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Best regards, Engkun Kurnia General Manager

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