Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,576 reviews

ALLSAFE approved hotel

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Grand Mercure Bandung Setiabudi
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+ 22 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,576 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,417 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

Dr H. N. H. Families - 08/04/2021 Confirmed reviews ALL

Over all nice and clean

good stay

Customer review rating 4.0/5

Theresia Families - 08/04/2021 Confirmed reviews ALL

love the pool. love the room. nice stuff. a lil disappointed for the welcome drink. I think I heard that we can exchange juice or coffee , ternyata hanya juice bekas breakfast.

Beyond my expectation

Customer review rating 3.0/5

Prita Families - 08/04/2021 Confirmed reviews ALL

I stay for 1 night at deluxe type and what a surprise no minibar, last 2019 I stayed at this hotel for deluxe type they provide minibar for free and they provide coffee machine at room, seems now only available if I choose lagon type. For the breakfast, it become terible for me, for the 5star hotel but breakfast not variable and not kids friendly for the menu.

Swimming pool

Customer review rating 4.0/5

Febriana Families - 06/04/2021 Confirmed reviews ALL

Must improve at clean at the room specially the floor

The swimming pool water is warm, fits the cold weather & lures anyone to feel Relax in the water

Customer review rating 4.0/5

Roi S. Families - 06/04/2021 Confirmed reviews ALL

Our family stayed for 6 days in a superior room, the only lack of comfort is the towels were old & torn on their sides. Nevertheless, people were friendly & helpful, only 1 Chef who overcooked an egg that acted a bit unfriendly. The ambience is quiet, the place overall is clean, breakfast is ok only not So various. However, we’ll be Happy to stay there again, considering the warm water in the swimming pool.. ☺️

Average Stay Feel

Customer review rating 3.5/5

Tri M. R. Families - 05/04/2021 Confirmed reviews ALL

I think the room looks and its property should be more stylish than present and please be more aware of sanitary tools like towel because I am using seem the old ones in little bit at bad condition And the floor drain behind the closet seem not working because the water splash didn't move to the floor drain. I don't know either the floor drain does not working or the floor is not proper to flowing the water to it.

Pleasant stay

Customer review rating 3.5/5

Nabiel Families - 04/04/2021 Confirmed reviews ALL

I had the pleasant stay in Mercure Bandung Setiabudi. The breakfast menu was not much for five star hotel. Unfortunately I was upset when i did not get the welcome drink voucher as other guests got.

Good service

Customer review rating 4.0/5

Yaohan Solo - 03/04/2021 Confirmed reviews ALL

Overall good

Dear Mr. Y.H.T., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Engkun Kurnia General Manager

Nice refreshing stay

Customer review rating 4.5/5

Dhany Families - 31/03/2021 Confirmed reviews ALL

- Quick and safe service during check in - Clean and sealed room - Really comfort bed - great view from the lagoon room - delicious breakfast and lunch at resto - great pool since the water is warm (really refreshing and relaxing)

Dear Mr. D.S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager

My husband and i really enjoyed with all of stuff or the sergices at this hotel. The food here is also delicious and all the employees are friendly..

Customer review rating 4.5/5

Citra C. Couples - 30/03/2021 Confirmed reviews ALL

I choose this hotel because of the rate this hotel is really high and many friend are recomended also.. without hesitation i immediately book a room at this hotel to celebrate our wed anniversary.. and surprisely when i open the room, this room so romantic with full of decorated

Dear Mr. and Mrs. M.D.A., Thank you for sharing such a great feedback on this site. We would like to congratulate on your wedding anniversary again, wishing you lots of happiness and joy together. Our staffs will be most delighted to read your amazing feedback as they love to offer an experience to blow your mind away. You deserved nothing less on such a special trip. Once again, thank you and we really look forward to be a part of your journey again soon. Best regards, Engkun Kurnia General Manager

dirty room, the worst stay then the previous

Customer review rating 2.0/5

Yulia Families - 29/03/2021 Confirmed reviews ALL

the room I stayed in was dirty, not worth with the price I paid, even dirtier than lower star/rating hotels. I ordered an extra bed, and the bedstead is very torn and dirty. the shower running water also didn't come out well. the towels provided are not suitable for use, looks dirty. for the service, just ok, but the average employee does not smile.

Dear Mrs. Y.L., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. On behalf of management Grand Mercure Bandung Setiabudi, I would like to sincerely apologize for the unpleasant experience during your stay. I will definitely do improvement on the areas you pointed. Your comment has been duly passed to all Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Best regards, Engkun Kurnia General Manager

Nice warm pool

Customer review rating 5.0/5

Widya001 Families - 27/03/2021 Confirmed reviews ALL

Fast check in, got two nice connecting rooms, love the warm pool

Dear Mrs. W.A., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. Our pool is often complimented and get much love from our guests. Happy that you love it. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Feels like home

Customer review rating 5.0/5

Julita B. Families - 26/03/2021 Confirmed reviews ALL

The staff are amazing... Very cool swimming pool with warm water... Breakfast has lots of variety... They keep the room is clean... Always love staying here...

Dear Mrs. J.B., Thank you for such a wonderful review on this site. Delighted to read that we managed to meet your expectation on every level. Amazing staff, warm sparkling swimming pool, good breakfast, clean room and homey ambiance. Needless to add anything more. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.0/5

Benny T. Families - 26/03/2021 Confirmed reviews ALL

All its great

Dear Mr. B.T., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Engkun Kurnia General Manager

Best Stay

Customer review rating 4.5/5

Tommy Business - 25/03/2021 Confirmed reviews ALL

Clean, good weather, nice receptionist, overall Ok, Recommended

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our hotel to other travelers. Hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours sincerely, Engkun Kurnia General Manager

Very nice room with amazing view.

Customer review rating 5.0/5

Sri H. U. Business - 23/03/2021 Confirmed reviews ALL

I stay one night only in Grand Mercure but it was amazing time with my kid. The room so clean and the important things all of the staf used mask and if they saw a guest forgot use their mask, the staf told them directly. It’s really good during this pandemic. Very helpful staf. Thank you!

Dear Mrs. S.H.U., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and we hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours sincerely, Engkun Kurnia General Manager

Good Stay

Customer review rating 4.0/5

Larasaty A. Families - 22/03/2021 Confirmed reviews ALL

That was nice experience spending weekend at Grand Mercure Setiabudi. Nice service and Place.

Dear Mrs. L.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. I am happy to hear that you enjoyed a comfortable stay with us. Apart from that we are apologize for the inconvenienced cause regarding the room cleanliness. Your comment has been duly passed to the Executive Housekeeper for his immediate attention and to avoid similiar experience occuring again in the future. Again, thank you and we look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Once again, thank you and we hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Always good experience

Customer review rating 4.5/5

Yulianto Families - 19/03/2021 Confirmed reviews ALL

Its my 9th time visited, and still have a great experience

Dear Mr. Y.A.P., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is great to know that the magic still work nine times around. Please be assured that I will pass your so kind words about service to all of our team. Looking forward to welcoming you back on your 10th visit very soon. Yours sincerely, Engkun Kurnia General Manager

Pleasant Stay

Customer review rating 5.0/5

Aldi G. Families - 17/03/2021 Confirmed reviews ALL

Upon arrival at the reception area, I was greeted nicely by I believe was the Front Office Manager (apologize didnt catch his name). Had a nice chit chat talking about the property and informed me about everything the hotel has to offer. I think all reception staff were so polite and always attentive to the guest. Kudos! The room that I stayed was surprisingly large. It's overlooking swimming pool area, quite a nice view. In the restaurant department however, actually no complaint at all, it's just that i think they're short of staff, sometimes no manning at some food stations, so we had to wai ta little. But given the current situation, it's understandable. Overall I think my stay was pleasant. My daughter who had her birthday there was very happy too, especially because the swimming pool are all heated. It was my first time there, and certainly not my last. Will be back again soon!

Dear Mr. A.G., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi, and I am sorry that it has taken me so long to reply to your review. We are sorry that some of our service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Very Pleasant Stay

Customer review rating 5.0/5

Samuel L. Families - 17/03/2021 Confirmed reviews ALL

To Stay in this hotel always make us pleasant. They treat us very well as a Platinum Accor Member. Give the room as we want. I always enjoyed the nice swimming pool with warm water. Hopefully the Executive Lounge will open again soon.

Dear Mr. S.L., Thank you for your superb review and thank you for always coming back to our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and we hope to see you again soon for another wonderful journey with us. Your sincerely, Engkun Kurnia General Manager

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