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Grand Mercure Bandung Setiabudi 5 stars

TripAdvisor rating 4.5/5 2,322 reviews
Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodations

Superior Room

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34m²
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: Courtyard side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

  • Max. number of persons: 3
  • Area: From 36m²
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

  • Max. number of persons: 3
  • Area: From 36m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite

  • Max. number of persons: 3
  • Area: From 45m²
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 54m²
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Photo non contractuelle / Strictly non binding

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Photo non contractuelle / Strictly non binding

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,949 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,322 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect Family Hotel, But Have Slight Aging Issue

Customer review rating 4.5/5

Yohanes W. Families - 15/01/2020 Confirmed reviews ALL

was pleasant as always, especially hospitality by Mr. Agin, room was upgraded to superior with pool view and food also nice. However the room itself is the problem on our last 3x stays, it always have dusty bedcover (getting itchy all over body), pillow already need replacement, and the floor is very dusty (to the rate our foot all getting black by the dust). Shame that the room itself not cleaned enough nowadays.

Enjoyful stay

Customer review rating 4.5/5

Ahmad N. Families - 14/01/2020 Confirmed reviews ALL

Very enjoyful stay with warm welcome and hospitality from all staff

Dear Mr. A.N., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Rest assured that I will pass your so kind words about service to all our team. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

cool

Customer review rating 4.5/5

Ari A. Friends - 13/01/2020 Confirmed reviews ALL

the rooms are cool, the service is ok, we really enjoyed staycation @ mercure hotels

Dear Mrs. A.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Nice hotel, got an upgrade

Customer review rating 4.5/5

Robby Families - 08/01/2020 Confirmed reviews ALL

Nice hotel, great heated swimming pool. BUT, among all (arround 10 hotels) accor group hotels i've stayed, only your hotel charged my son's breakfast. My son aged 7 and 9 yo. While other accor hotels have benefit for family with little kids like me, to give free breakfast for kids, your hotel charged it.

A nice staycation experience

Customer review rating 4.5/5

Mitra Families - 08/01/2020 Confirmed reviews ALL

The hotel is a perfect destination for taking a rest. The hotel is children friendly, and the room quality is quite nice. We had a great moment spent at the hotel. A little advice will be for the information during the reservation via whatsapp, where the response is a little bit slow.

Dear Mrs. M.D., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. Delighted to read that your stay was enjoyable and you found that our hotel atmosphere was perfect for taking a rest and children friendly. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback related slow respond from our reservation team is very important to us. Apologize for the inconvenience caused. I will share your comments with department head concern and we look forward to welcoming you back on your second visit very soon. Yours sincerely, Engkun Kurnia General Manager

Nice hotel!

Customer review rating 4.5/5

Mk Families - 08/01/2020 Confirmed reviews ALL

My kids enjoying the pool very much, the staff very friendly and the location of the hotel is very strategic.

Dear Mrs. M.K., Thank you for the awesome feedback on this site. It is indeed our accomplishment to be able to make your stay most memorable. Very happy to hear that our staff and service met your needs and expectations. Our warm hospitality and our warm sparkling pool is often complimented and get much impression from our guests. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Once again, thank you again for this review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

Enjoy holiday with Grand mercure Hotel

Customer review rating 4.5/5

Liauw J. J. Families - 08/01/2020 Confirmed reviews ALL

We enjoy stay in Grand Mercure Hotel setiabudi. My family so comfort and enjoy this holiday. Breakfast very good taste and many variant. Lunch so good taste too. This holiday we stay 5 night in this hotel.

Dear Mrs. L.J., Thank you for sharing your glowing review. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect holiday. Hope it will not be too long before we get a chance to welcoming you back for another wonderful holiday at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

last time was much better at your hotel

Customer review rating 4.5/5

Geo Couples - 07/01/2020 Confirmed reviews ALL

This is the second time this year but last time was much better I rated last time possibly best experience ever at any hotel worldwide but this time new staff definitely not as good as staff at hotel in April Forgetting to renew shampoo and shower gel had us requesting it at 11pm Also having to remind to restock the minibar Gave the impression of cost cutting and will visit different hotel next time in Bandung

Dear Mr. G.B., Thank you for staying again with us and for your kind attention by giving us your feedback. We are extremely disappointed to read that we failed to meet your expectation on your recent stay. Please allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Our great hope for you to keep continue supporting our hotel and we are looking forward to welcoming you back in the near future. Best regards, Engkun Kurnia General Manager

Good experience

Customer review rating 4.5/5

Diah T. Families - 06/01/2020 Confirmed reviews ALL

My daughter was happy stay at grand mercure. I will be back again,, Thanks Grand Mercure Setiabudhi,,

Dear Diah T., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Exellent

Customer review rating 4.5/5

Kartika Families - 06/01/2020 Confirmed reviews ALL

Satisfaction

Dear Mrs. K.F., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Engkun Kurnia General Manager

mercure setiabudi never failed

Customer review rating 4.5/5

Veronica M. W. Families - 06/01/2020 Confirmed reviews ALL

this is not my first or second time but maybe six or seven times......always enjoy and statisfied to stay here thanks mercure

Dear Mrs. V.W., Your title says it all. Thank you for your terrific feedback and it is great to know that the magic still work for several times around. It is indeed our accomplishment to be able to make your stay most memorable. Once again, thank you and we look forward to welcoming you back on your 8th visit very soon. Yours sincerely, Engkun Kurnia General Manager

The children are happy with the lagoon room

Customer review rating 4.5/5

Poppy Families - 05/01/2020 Confirmed reviews ALL

I stayed at the lagoon room, and the children are very happy since they can just plung to the pool anytime they want straight from our room. The service were excellent, the food were great except the pasta spagheti bolognaise, it had no taste at all. I would be more happy if we had additional towel for swimming activity.

Dear Mrs. P., Thank you so much for taking the time to share your wonderful review. Our Lagoon Room is often complimented and get much love from our guests. Happy that your kids loves it. We hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Best regards, Engkun Kurnia General Manager

Favorite Hotel in Bandung

Customer review rating 4.5/5

Shelvy Families - 03/01/2020 Confirmed reviews ALL

Room is already upgrade more clean in bathroom area. Staff very friendly and helpful. Always love the warm pool. Overall i have a wonderful experience stay in this hotel.

Dear Mrs. S.T., Thank you for taking the time to give the astonished feedback of our hotel. Glad to see that the enthusiastic hospitality from our team had made our unique property a wonderful hotel in your view. Please be assured that I will pass your so kind words about service to all of our staff especially to our reception staffs. I am sure that this feedback will serve as an encouragement to all of staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope it will not be too long before we get a chance to welcoming you back to our hotel. Best regards, Engkun Kurnia General Manager

Good Hotel in Bandung

Customer review rating 4.5/5

Aditya S. Families - 03/01/2020 Confirmed reviews ALL

warm water pool, nice breakfast, clean room, and best services from the staff. enjoying stay at grand mercure for family vacation. thanks grand mercure.

Dear Mr. A.S., Thank you for such a wonderful review on this site. Delighted to read that we managed to meet your expectation on every level. Warm sparkling pool, nice breakfast, clean room, best service. Needless to add anything more. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Awesome hotel

Customer review rating 4.5/5

Rita M. Families - 02/01/2020 Confirmed reviews ALL

It was great experience staying at the hotel with warm swimming pool, my kids really like it very much, fast response from the hotel staff, really appreciate it

Dear Mrs. R.M., Thank you for your kind feedback. Delighted to read that your stay was nothing short of a great experience. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Amazing

Customer review rating 4.5/5

Yuki Families - 01/01/2020 Confirmed reviews ALL

Thanks for my birthday surprised.My family very happy at Grand Mercure Setiabudhi.Thanks for experience.

Dear Mr. Y.S., Thank you for sharing such a great feedback on this site. It is pleasing to read that our team were able to delight you and your family and make your stay filled with great memories. Of course you deserved nothing less on this such a special trip. We really look forward to celebrate many more anniversary with you and your family. Kind regards, Engkun Kurnia General Manager

Holiday with Family

Customer review rating 4.5/5

Driksant Families - 01/01/2020 Confirmed reviews ALL

Nice room, Great swimming Pool, varieties of breakfast menu

Dear Mr. D.R., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Engkun Kurnia General Manager

we're satisfied and happy

Customer review rating 4.5/5

Mohamad D. Families - 31/12/2019 Confirmed reviews ALL

satisfied, Slept all night very quiet, but your food in restaurant about fried chicken is not so good

Dear Mr. M.U., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

great

Customer review rating 4.5/5

R. Families - 31/12/2019 Confirmed reviews ALL

it always great to stay in grand mercure bandung

Dear Mrs. R.R., Happy New Year 2020! Thank you for your wonderful review and thank you for always coming back to our hotel. It is indeed our accomplishment to be able to make your stay most memorable. We hope to see you again soon for another wonderful journey with us. Your sincerely, Engkun Kurnia General Manager

A stay with real hospitality

Customer review rating 4.5/5

Ira Families - 29/12/2019 Confirmed reviews ALL

We stayed 3 nights at Grand Mercure Bandung for our Christmas vacation and were unfortunate to have our son sick throughout the stay. The hotel however, was taking a real good care of us. They tried to get in touch with their on-call-doctor and offered a free ride to hospital when the doctor couldn’t be reached. When we came back from hospital, we found a plate of fruits with “get well soon” in our room. We really appreciate all the help and attention during our stay. The little things you did have helped us a great deal!

Dear Mrs. I.H., Thank you for such a lovely review on this site. We are incredibly grateful that you took the time out to leave us this feedback. Pleased to know that our staff went to some extra miles to taking care your son on your recent visit. I have conveyed your kind words to them personally. Thank you again for sharing your experience, we hope that you and your family always in a good health and we look forward to welcoming you back very soon. Best regards, Engkun Kurnia General Manager
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