Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,394 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Courtyard View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Pool side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,394 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,401 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great surroundings, upgraded room, and great facilities. But need some improvement

TripAdvisor rating 4.5/5

LannySaputra 03/12/2020 TripAdvisor review

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.

good stay

Customer review rating 4.5/5

Andrew Families - 30/11/2020 Confirmed reviews ALL

the health and safety protocol is good, room was good too.

Dear Mr. A.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apart from that we are apologize for the inconvenienced cause regarding the room door and TV channel on your previous stay. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

R.a. Friends - 28/11/2020 Confirmed reviews ALL

Overall was good for staycation. But the breakfast served was less diverse.

Dear Mrs. R.W.H., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We also truly appreciate your kind attention regarding the car voucher. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Once again, thank you for your trust in us and we hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Well located

Customer review rating 4.5/5

Dian A. Families - 27/11/2020 Confirmed reviews ALL

Hotel located in great location, our children are very happy with warm pool, the breakfast menu was limited but taste good.

Dear Mrs. D.A.G., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Our pool is often complimented and get much love from our guests. Happy that your children love it. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.5/5

Ruby Families - 26/11/2020 Confirmed reviews ALL

It was a very pleasant stay, we enjoyed all the things provided by the hotel. Such a great experience, and will definitely be back next time.

Dear Mrs. R.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Great place to stay

Customer review rating 4.5/5

Lani Families - 25/11/2020 Confirmed reviews ALL

Great place to stay with family , get good price from accor plus , nice pool size n love the warm pool , friendly service and clean room, highly recommended hotel for family , thanxyou for the tea time , would be back soon

Dear Mrs. W.B.T., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Nice experience staycation

Customer review rating 4.5/5

Devi S. Families - 24/11/2020 Confirmed reviews ALL

The receptionist very nice & polite, the room is so clean. The swimming pool is definitely amazing, my kids love it so much. Also the food is so good. Everything is completely well. I love this experience staycation at Grand Mercure Setiabudi. Thank you for your hospitality.

Dear Mrs. D.S., Thank you for your superb review. Delighted to read that we managed to meet your expectation on every level. Good location, great food, comfy bed, warm sparkling swimming pool and kids club. Needless to add anything more. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

D. W. Families - 21/11/2020 Confirmed reviews ALL

Good service, good food and good cleaning

Dear Mrs. W.D., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Great stay

Customer review rating 4.5/5

Intania Families - 18/11/2020 Confirmed reviews ALL

Clean, neat, and very polite reception from all staff.

Dear Mrs. I., Thank you very much for sharing your experience and trust in our genuine hospitality. Delighted to read that we managed to meet your expectation on every level. Clean, neat room and great services. Needless to add anything more. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

The Best Hotel in Bandung

Customer review rating 4.5/5

Ayu A. Families - 17/11/2020 Confirmed reviews ALL

Grand Mercure Setiabudi is one of The Best Hotel in Bandung for me. It's well located, near some popular destination in Bandung. The room was great and spacious, minus the bath tub (for me). I really love their Pool! The best pool in Bandung bcs it's big and provide warm water. The breakfast also provide many choices of food (unfortunately the choices not as much a the normal time in this covid-19 condition). Their hospitality and services also really great. So worth it with the rate. Overall, Grand Mercure Bandung always makes my family to coming back.

Dear Mrs. A.A.P., Thank you for your superb review and thank you for always coming back to our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Your sincerely, Engkun Kurnia General Manager

EXCELLENT SERVICE BY GRAND MERCURE BANDUNG SETIABUDI - #handsomeABE honest review

Customer review rating 4.5/5

Albert D. P. Families - 17/11/2020 Confirmed reviews ALL

Me and my wife always feels like home when we're staying at Grand Mercure Bandung Setiabudi. Excellent service especially from Caroline Tiffany and Rijal. We'll come back again in the future.

Dear Mr. A.D.P., Thank you for your great review. Happy to read that we always made you feel like home during your stay with us. Please be assured that I will pass your so kind words about service to all our team especially to Mr. Rijal and Ms. Caroline that went to some extra miles to ensure your stay was nothing short of a great experience. Once again, thank you for your amazing review. We hope your next visit to our hotel is just around the corner. Yours sincerely, Engkun Kurnia General Manager

Good COVID-19 protocol

Customer review rating 4.5/5

Lukman P. Families - 15/11/2020 Confirmed reviews ALL

Nice view on Lagoon rooms

Dear Mr. L.H.P., Thank you for taking the time to give the astonished feedback of our hotel. Looking forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Andre84 Families - 15/11/2020 Confirmed reviews ALL

It was quite a pleasant stay with my family. I was using this opportunity to work from hotel, however it was with much to my disappointment that the internet connection didn't live up to its expectation even when using the premium WiFi. I hope that they could improve this in the future seeing that more and more people prefer to bring their work and stay in the hotel.

Dear Mr. I.I., Thank you for taking the time to give the feedback of our hotel. I am pleased to read that you had an enjoyed a comfortable stay with us. Apart from that we are apologize for the inconvenienced cause regarding the internet connection on your previous stay. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Rinovia S. Business - 14/11/2020 Confirmed reviews ALL

Good size rooms with picturesque view of Bandung. Good food too.

Dear Mrs. Dr. R.S., Thank you for sharing such a great feedback on this site. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and looking forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

Good location and best view

Customer review rating 4.5/5

Dedy H. Families - 09/11/2020 Confirmed reviews ALL

Amazing and very satisfied thanks for all grand mercure team..minus no bathub at our junior suite room

Dear Mr. D.H., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Mira Families - 07/11/2020 Confirmed reviews ALL

Everything well prepared by hotel staff..this is our third time stay with family.. The least experience only at the breakfast time..the menu and variant pretty lack..and the taste is not so tasteful and cold at section heavy meal.

Dear Mrs. M.V., Thank you for taking the time to give the feedback of our hotel and I am sorry that it has taken me so long to reply to your review. We are really pleased to read that you had an enjoyable stay in our hotel. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback related the breakfast facility is very important to us. We are sorry for the inconvenienced caused. We look forward to welcoming you back on your fourth visit very soon. Yours sincerely, Engkun Kurnia General Manager

A plesure hotel to stay

Customer review rating 4.5/5

Rina N. Families - 07/11/2020 Confirmed reviews ALL

Our family loved staying in grand mercure hotel for 5night. We enjoyed the facility and the service also excellent.

Dear Mrs. R.N., Thank you for such a wonderful review. Lovely to know that you were enjoyed our top class hospitality during your stay at Grand Mercure. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

well located, spacious room, and warm water swimming pool

Customer review rating 4.5/5

Astrid Families - 02/11/2020 Confirmed reviews ALL

great service from the staff, our room have been upgraded to balcony and pool view spacious room and spacious bed

Dear Mrs. A.N., Thank you for your superb review. Lovely to know that our team were able to delight you and make you feel amazed every time you stay with us. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for recommending our hotel to other travelers and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Peter Families - 01/11/2020 Confirmed reviews ALL

Nice

Dear Mr. P.Y.P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Engkun Kurnia General Manager

Great location

Customer review rating 4.5/5

Henriko Families - 01/11/2020 Confirmed reviews ALL

Good location, great hotel for staycation, restos serve top quality food, clean room, responsive and friendly staff, value for money

Dear Mr. H.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

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