Grand Mercure Bandung Setiabudi 5 stars

I think the room looks and its property should be more stylish than present and please be more aware of sanitary tools like towel because I am using seem the old ones in little bit at bad condition And the floor drain behind the closet seem not working because the water splash didn't move to the floor drain. I don't know either the floor drain does not working or the floor is not proper to flowing the water to it.

I had the pleasant stay in Mercure Bandung Setiabudi. The breakfast menu was not much for five star hotel. Unfortunately I was upset when i did not get the welcome drink voucher as other guests got.

Overall good

- Quick and safe service during check in - Clean and sealed room - Really comfort bed - great view from the lagoon room - delicious breakfast and lunch at resto - great pool since the water is warm (really refreshing and relaxing)

I choose this hotel because of the rate this hotel is really high and many friend are recomended also.. without hesitation i immediately book a room at this hotel to celebrate our wed anniversary.. and surprisely when i open the room, this room so romantic with full of decorated

the room I stayed in was dirty, not worth with the price I paid, even dirtier than lower star/rating hotels. I ordered an extra bed, and the bedstead is very torn and dirty. the shower running water also didn't come out well. the towels provided are not suitable for use, looks dirty. for the service, just ok, but the average employee does not smile.

Fast check in, got two nice connecting rooms, love the warm pool

The staff are amazing... Very cool swimming pool with warm water... Breakfast has lots of variety... They keep the room is clean... Always love staying here...

All its great

Clean, good weather, nice receptionist, overall Ok, Recommended

I stay one night only in Grand Mercure but it was amazing time with my kid. The room so clean and the important things all of the staf used mask and if they saw a guest forgot use their mask, the staf told them directly. It’s really good during this pandemic. Very helpful staf. Thank you!

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.