Customer review rating 4.5/5 6,469 reviews
ALLSAFE approved hotel
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Large and warm, sparkling swimming pool
Lagoon rooms with direct access to swimming pool
15 minutes driving to Lembang area
Best Bandung city view at Kepler Sky Lounge
Chinese fine dining at Jing Paradise
Check-in from 14h00
Check out up to 12h00
Paying
Jl Dr Setiabudi No 269 275
40154
bandung
indonesia
Fax: (+62)22/82000082
Contact email :
reservation@grandmercure-bandung-setiabudi.com
Check-in from 14h00
Check out up to 12h00
HUSEIN SASTRANEGARA At 9.3km / 5.78 miles
HUSEIN SASTRANEGARA At 5.7km / 3.54 miles
STASION BANDUNG At 807km / 501.45 miles
STASIUN BANDUNG At 11km / 6.84 miles
GPS :-6.85478, 107.595374
Number of meeting rooms: 11
Maximum size: 1,200 m²
Maximum capacity: 700 people
Maximum banquet capacity: 700 people
100% genuine reviews from our guests
Find out moreGood holiday
Fenny Families - 12/01/2021 Confirmed reviews ALL
My kids have fun... they likes warm swimming pool... n enjoy the foods... only no cooking class... maybe cause covid 19.... so its ok... usually they like to join cooking class...
Good stay
Tubagus H. Families - 12/01/2021 Confirmed reviews ALL
Having a good short city escape to this hotel with children. Kids are very enjoyed their stay especially with hotel warm water swimming pool and delicious breakfast as always.
Good and friendly service
A. Families - 07/01/2021 Confirmed reviews ALL
The service is great, the hotel is nice and clean.
Excellent Service, Excellent Room and Awesome Mountain View
bginandjar 05/01/2021 TripAdvisor review
Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.
VERY BAD STAY
dennyjsm 03/01/2021 TripAdvisor review
I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.
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