Mercure Bandung City Centre

Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,119 reviews

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Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,119 reviews

TripAdvisor Rating  4.5/5  839 reviews

Beyond Expectations

Customer review rating 2.5/5

Zaharin B. M. N. Business - Confirmed reviews ALL

Bad experience during check in.. 1) Being ignored as a guest. Although is still early, (10.30 am) we understand check in time but not being attended. 2) while 5 minutes standing in front the reception only the staff try to check my name & explained check in time. He took my phone number and will whatsapp me upon room is ready.. 3) when I came back to the hotel & ask for the room, the lady reception the one ignoring us earlier, just give me one access room card. Then I request for additional another one card. I’m being stayed other hotel also no need to request. 4) Upon gave the the access card she never explained the directions to elevator & to the room. 5) She also didn’t explain about the breakfast till I ask her.. She being spoiled my stay at Mercure Bandung which I purposely priority choose Accor’s Hotel.. And supposed I will up grade my member from normal member to Accor Plus member. Because of this incident I have think again, Accor Hotel has not professionall enough to serving the guests.. 6) Give me wrong wifi password -Zaharin instead N... The room not sound proof enough still hear children’s voice next room. Breakfast is more to Indonesian food ..

Visit Bandung

Customer review rating 5.0/5

Evilia D. M. Couples - Confirmed reviews ALL

Great, Definitely comeback,i get Free Upgrade to Privilage room . FRONT DESK STAFF IS SO FRIENDLY AND THE FACILITIES IS GOOD. NEED TO SPEND MORE NIGHTS AT THIS HOTEL .

Dear Ibu Evilia Devi M, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Excellent services, best room

Customer review rating 5.0/5

Ari H. A. Couples - Confirmed reviews ALL

We stayed only for one day at a suite room. Everyones seems to be so friendly and helping especially front desk team. Room was clean, good odors, got a good view to the city. Lots of great photo spots, including the pool. Go to the pool before 8 am so you can enjoy the stunning morning and fresh air .

Dear Bapak ARY H A., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Business Trip

Customer review rating 5.0/5

Christian I. W. Business - Confirmed reviews ALL

Mercure lengkong Hotel I think is very good and satisfying, because the staff front desk is very friendly, professional and also quick to respond . Thank you Mercure hotel for the best service.

Dear Bapak CHRISTIAN INDRA W., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Great Hotel and Location

Customer review rating 5.0/5

A. N. R. Couples - Confirmed reviews ALL

Great place, the room is clean and great great hospitality, and it have a great view on the top and great pool aslo. If you love to Street Food there are plenty of street food in here... Amazing place, good staff also, worthed to come over Tons of thanks mercure .

Dear Bapak A NUZUL R., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

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Other web-users rate our hotel

  • 331 reviews 4.7/10 Location
  • 717 reviews 7.9/10 Room
  • 668 reviews 8.9/10 Service
  • 19 reviews 8.1/10 WiFi
  • 376 reviews 8.4/10 Food
  • 364 reviews 7.7/10 Cleanliness
  • 230 reviews 8.6/10 Breakfast
  • 177 reviews 8.6/10 Vibe

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