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Mercure Bandung City Centre 4 stars

Customer review rating 4.2/5 1,941 reviews

ALLSAFE approved hotel

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Mercure Bandung City Centre
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+ 20 Services

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261 bandung
indonesia

Tel: +622230008000

Check-in from 15h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Classic Room with 1 Queen size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

PANDAWA RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYVIEW POOL & BAR

Non contractual photo

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 536

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,941 reviews

tripadvisor

TripAdvisor Rating 4.5/5

632 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good location

Customer review rating 5.0/5

Anonymous Couples - 02/05/2021 Confirmed reviews ALL

good location and staff very helpfull and this hotel very clean due the covid situation this hotel all save

Good stay

Customer review rating 5.0/5

Lanny Business - 01/05/2021 Confirmed reviews ALL

I love stay at mercure city center bandung. The location is near the city center. The staff are very helpfull also. The room is clean and big. They have best city view from my room.

Good stay

Customer review rating 4.5/5

Arista J. S. Families - 21/04/2021 Confirmed reviews ALL

Comfort stay during Ramadan time, good food and good hospitality from the staff.

Dear Arista Janar S., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located, clean and comfortable to stay

Customer review rating 4.5/5

Christopher K. U. Families - 19/04/2021 Confirmed reviews ALL

At first i saw the rooms pictures from the internet and some online travel apps (traveloka, agoda, etc.). And when i saw it, i immediately deciding to stay there because of the clean bathroom and comfy rooms. Also there’s a beautiful pool there. When i arrived, the staffs very welcoming us and the lobby interior looks pretty good. Also the service is very good. I stay at suite room but it is smoking room type, so i request to ionize it to eliminate odor. They immediately helped me to that, so when it was finished, my room already had clean air. The pool is also amazing, i go up there at around 5pm to enjoy sunset, it was beautiful, really. The breakfast is also ok, but sadly to say, the menus are too few. Maybe this is the 4 star hotel with fewest menus in breakfast. But the taste is good. So maybe this is suggestion from me, please add more menus in the breakfast. Another thing to complain is that, we had to pay for additional mineral water, while this is common service when i stayed in other hotels. The room service however is very good and quick. I asked for soaps (liquid) because i wanted to use it in bathtub and the room service delivered the soaps very quick to my room. Overall, staying there made me happy. Keep up the good work !

Dear Christopher Kitto U., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Pleasant place to stay

Customer review rating 4.5/5

Jas Families - 19/04/2021 Confirmed reviews ALL

Well located with many restaurants nearby, nice and comfy room, too bad for the so limited choices for the breakfast (can be improve), but overall its a very nice stay! will totally come back for another staycation :))

Dear Jas We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Very noisy

Customer review rating 3.0/5

Anderian Couples - 19/04/2021 Confirmed reviews ALL

I could hear the noise from the street, mosque and guests from the next room, and it was very disturbing

Dear Anderian, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future Sincerly, Tomy Yovan General Manager

Best Services

Customer review rating 5.0/5

Luthfiana P. M. Business - 12/04/2021 Confirmed reviews ALL

Stayed there cause the hotel located near from the city center. Got the best services by all the staffs. Special thanks to Bu Sury and Pa Mirsa who handled those hectic situations in a very good way. You guys should appreciate them :) Definitely will come back.

Dear Luthfiana Putri M We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Rude staff

TripAdvisor rating 1.0/5

Meynissa 07/04/2021 TripAdvisor review

Staff named arnold very bad attitude, rude and bring into conflict. When i was stay i asked about my benefits that i get when i booked the room thru all app, he gave me unprofessional answers and tell me that he is a trainne, in fact he is a staff who incharge night shift, he reported me to the manager if I made an effort to test, and no excuse until i am check out. come on i am guest i just want to get make sense explanation when i need to know. And i pay for that.

great location, friendly staff

Customer review rating 4.0/5

Louise Solo - 05/04/2021 Confirmed reviews ALL

very close to many kinds of entertainment center and food

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Have fun time there

Customer review rating 3.5/5

Verry Families - 05/04/2021 Confirmed reviews ALL

Have a fun time in this hotel, i wish i could get happier and give higher score but unfortunately there are some flaws here. 1. The parking space is really terrible. One thing that made me to rethink to stay here again is the Parking lot. Very small, very messy and narrow, in and out at the same path. OMG, you really need to fix this thing. 2. Breakfast menu is very limited and the taste is very standard, i believe 3 star hotel can provide better. But the service is good, the staff are good and helpful

Dear Verry We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Excellent Hotel

Customer review rating 5.0/5

Hendri Friends - 01/04/2021 Confirmed reviews ALL

Good vibes from the rooftop bar,,nice pool with view mountain

Dear Hendri We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Perfect clean room

Customer review rating 4.0/5

Budi Solo - 29/03/2021 Confirmed reviews ALL

The room smells is good. Perfect weekend to be chill at Skyview with a gorgeous view. Good services, special thx to Ms. Naza to helping me find a parking space

Dear Ronald We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good located

Customer review rating 4.5/5

Ronald Friends - 27/03/2021 Confirmed reviews ALL

Second time go here, a good hotel

Dear Ronald We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

All perfect except for the breakfast

Customer review rating 4.0/5

T. Families - 24/03/2021 Confirmed reviews ALL

Perfect place and service for stay, but the breakfast taste is very poor, also the choices are very limited for the 4 stars hotel. Will be back for stay but not for the breakfast. The hotel must to replace the breakfast chef with the better one.

Dear T., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located, good hospitality

Customer review rating 3.5/5

Marisca S. Couples - 21/03/2021 Confirmed reviews ALL

Late checkin with member but idk why the price went spike on weekend

Dear Marisca S. We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

DIfficult parking, leaking toilet flush, squeaking bed

Customer review rating 1.5/5

Henry B. Solo - 19/03/2021 Confirmed reviews ALL

DIfficult parking, leaking toilet flush, squeaking bed

Dear Henry b., Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Great stay

TripAdvisor rating 5.0/5

revzg 17/02/2021 TripAdvisor review

We always happy stay at this hotel !!! Very nice view from room and nice view from pool !! Awesome stay at Mercure City Center, i will definetly come back to this hotel !! Thankyou for upgrade me to the next category..

Dear revzg We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

EXCELENT HOTEL IN BANDUNG CITY

TripAdvisor rating 5.0/5

arieekoarifin 02/12/2020 TripAdvisor review

Great hotel, good location close to city, clean and follow protocol covid19, humble front office team, familiarship from all operation team, need to expand parking facility, adding more menu variant and generally excellent

Dear arieekoarifin, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Tomy Yovan General Manager

Great room, Great service at Front Office

TripAdvisor rating 5.0/5

adri6969 11/11/2020 TripAdvisor review

Ms Indah assist me upon check in, all room keys well prepared by her and fast. Less than 5 minutes we can go to the room. The Suite room & bathroom are super Specious. Will recommend this hotel to my friends and family. Keep it up!

Dear adri6969, Thank you for taking time to share your valuable feedback on your recent stay with us. I am delighted to know you had a wonderful stay and for sure, I will pass your comment to our staff, Indah, about her genuine service. I believe your review will help to encourage other staffs to strive giving a memorable experience for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel welcome With regards, Tomy Yovan General Manager

We Very Disappointed with the service from this Hotel

TripAdvisor rating 1.0/5

virginia7711 Business - 09/09/2020 TripAdvisor review

We are Silver Member Accor Plus , from the beginning this hotel open we always stay in this hotel ; All of the Staff are very kindly and help full, as member accor plus silver they can give me free upgrade without any charges or Voucher upgrade , but by the time going i feel they not kindly and helpfull again, if i want to upgrade my room have to use voicher and additional fee. We allready 2-3 year stay in this hotel never change other hotel but they always change the regulation. And The staff , when I Complain about the Towell is smelly but they always say no, when i ask for change towel they dont give me and say they out off the towell, How can a big hotel dont have extra towell for customer. If the towell not smelly we no need ask for change, but they dont want to know and no one say apologize to me, even i complain to the receptionist , One Of They Call " PRAS " Look at we with the sinisme face and never felt guilty or ask for apologize. When the safety box locked, i call the staff to open , they always say allready come to your room just wait , But once more we very disappointed because the staff keep lying to us , we have to wait untill 1 hour, we have an appointment with customer and have to delay and let our customer wait for Us!!! ONCE MORE, NO ONE FROM STAFF HOTEL SAY APOLOGIZES TO US ABOUT THAT AND EVEN THAT WHEN I WANT TO MEET DUTY MANAGER THEY ALWAYS CLOSE TO US AND ONLY LET ME MEET ASISTANCE FRONT MANAGER MADAM SURI , WHEN I MEET MADAM SURI , SHE STILL YOUNG AND DONT KNOW HOW TO SOLVE MY PROBLEM ONLY CALL ME NEXT TIME I CAN STAY AT ANOTHER HOTEL IF I FELL NOT COMFORT!!!!!! OH MY GOD , I NEVER TREAT LIKE THIS, EVEN I STAY AT OVERSEAS ALL OF THE STAFF HOTEL ALWAYS GIVE ME SMILE AND MAKE ME COMFORT AND HAPPY, BUT IN THIS HOTEL THEY DONT WANT TO KNOW BECAUSE THEY STILL CROWDED / ALWAYS FULL, BECAUSE HAVE CONTRACT WITH GOVERMENT, FROM OTHER CITY THEY FEEL RUDE, THINK I ONLY WANT TO MAKE A PROBLEM BY SAID THE TOWELL IS SMELLY , I TELLING THE TRUTH, THE TOWELL VERY SMELLY AND THEY ALWAYS COVER BY SAYING NO. THE HOTEL HAVE TO KNOW , I COME TO THIS HOTEL HAVE TO PAY BY MY OWN NOT FREE. NOT COMPLIMENT BECAUSE OF I WORKED WITH GOVERMENT. IF MAYORITY OF THEY CUSTOMER STAY AND THE HOTEL IS FREE WHO WANT TO COMPLAIN YOU??? WE DECIDE DONT WANT TO STAY IN THIS HOTEL AGAIN !!!!

Dear virginia7711 , Firstly, I would like to thank you for taking the time to advise of your recent stay at Mercure Bandung City Centre. It is only through feedback such as yours that we can maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review. This is level of service is certainly not acceptable and will be addressed with the concerned party within our organization and they will do their best to incorporate your feedback in our future endeavors. Thank you again for your review, feel welcome Sincerely, General Manager

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