Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 848 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  848 reviews

Customer review rating 4.0/5

Efendy T. Couples - Confirmed reviews ALL

Friendly hotel employees

Dear Mr. Efendy t., Thank you for taking the time to share your stay experience with us. We are pleased to know that you enjoyed our clean facilities, strategic location, and the friendliness of our team. Your feedback is truly valuable for us as we continuously strive to improve our services and provide a better experience for our guests. We look forward to welcoming you back to Mercure Bandung City Centre in the near future. Best regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Anton V. Families - Confirmed reviews ALL

The hotel has many great facilities and services. From a small shop in the lobby to find unique gifts and jewellery. The rooms are very spacious and clean with great views of the city and mountains.

Dear Mr. Anton V., Thank you very much for your wonderful review and for choosing Mercure Bandung City Centre for your family stay in Bandung. We are delighted to hear that you had such a positive experience, especially enjoying our facilities, services, and the unique lobby shop. It’s also great to know that you found the rooms spacious, clean, and appreciated the beautiful views of the city and surrounding mountains. Your kind words and high rating of 90/100 truly motivate our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Deah D. O. Families - Confirmed reviews ALL

Excellent service and profesional from reception

Dear Ms. d. O., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that you had an excellent experience and that our reception team provided you with professional and outstanding service. Your kind words are highly appreciated and will certainly be shared with our team as motivation to continue delivering the best service to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Best regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Joe H. Business - Confirmed reviews ALL

Reservation via ALL apps super easy, my status being recognized and got upgrade to privilege room. It has balcony and fresh air can be obtained Gym and rooftop pool also decent, relatively small but for this price value factor is acceptable. The only downside is the parking slot very limited.

Dear Mr. H., Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Bandung City Centre. We are delighted to learn that you had a comfortable stay and that your reservation experience through the ALL App was smooth and convenient. It is also very pleasing to know that your loyalty status was recognized and that you enjoyed the upgrade to our Privilege Room, including the balcony and fresh air. Your kind comments about our gym and rooftop pool are truly appreciated. At the same time, we sincerely thank you for highlighting the limitation of our parking space. Your feedback is valuable to us, and we continuously look for ways to improve the overall guest experience. We truly appreciate your support and look forward to welcoming you back to Mercure Bandung City Centre for another pleasant stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 1.5/5

Yulius T. Business - Confirmed reviews ALL

There was like machine noise throughout the day that only stopped at night after calling the receptionist & it started again in the morning.

Dear Mr. T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bandung City Centre. Please accept our sincere apologies for the inconvenience you experienced due to the noise in your room on the 11th floor. This is certainly not the level of comfort we strive to provide for our guests. We understand how important a quiet and relaxing environment is, and we regret that your experience did not meet your expectations. Your feedback has been shared with our Engineering team for further investigation to ensure that this matter is properly addressed and prevented from happening again in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much more pleasant and comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 338 reviews 7.3/10 Location
  • 960 reviews 8.7/10 Room
  • 1,014 reviews 9.2/10 Service
  • 22 reviews 7/10 WiFi
  • 584 reviews 9.1/10 Cleanliness
  • 513 reviews 9.4/10 Food
  • 284 reviews 9/10 Breakfast
  • 246 reviews 9/10 Vibe

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