Dear Mr. Raditya, Thank you for sharing your feedback following your recent two-night stay with us. We are pleased to know that you appreciated the room upgrade and the efforts of our Mercure team to make your stay more enjoyable. At the same time, we sincerely regret that the cleanliness and unpleasant smell in the bathroom did not meet your expectations. Please rest assured that your comments have been shared with our Housekeeping and related teams for immediate attention and follow-up. We truly appreciate your feedback, as it helps us identify areas where we can further improve our guest experience. We look forward to welcoming you back to Mercure Bandung City Centre for a more comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Sri, Thank you very much for your wonderful feedback and for rating your experience with us so highly. We are delighted to know that you had an amazing stay and a very nice experience with us, especially during your family visit. Your kind words are truly appreciated by our entire team. We look forward to welcoming you and your family back to Mercure Bandung City Centre for another memorable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Bintang, Thank you very much for your kind words and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay with us, even for a short transit visit. It is especially heartwarming to hear that you appreciated our “Wilujeng Sumping” welcome. As part of our Sundanese hospitality, we are always happy to share a warm and genuine welcome with our guests. Your appreciation means a lot to our team and encourages us to continue creating memorable experiences for every guest. We look forward to welcoming you back to Mercure Bandung City Centre on your next visit to Bandung. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. A., Thank you for sharing your positive feedback and for giving us a wonderful score of 90. We are delighted to know that our team provided you with great service throughout your check-in and check-out, and that our breakfast experience met your expectations. Your kind appreciation is truly encouraging for our team and motivates us to continue delivering warm and attentive hospitality. We look forward to welcoming you back to Mercure Bandung City Centre on your next visit. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Dery P., Thank you for sharing your wonderful feedback and for giving us a perfect score of 100/100. We are delighted to hear that you enjoyed your comfortable stay with us and appreciated the upgrade to our Suite. It is especially rewarding to know that the entire experience felt seamless and that our service met your expectations. Your kind words are a great encouragement to our team, and we are thrilled to hear that you are looking forward to returning. We truly look forward to welcoming you back to Mercure Bandung City Centre for another memorable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. L., Thank you for taking the time to share your feedback and for rating your overall experience with us 90/100. We are delighted to know that you appreciated our convenient location, spacious rooms, and breakfast selection. We also truly appreciate your comments regarding the room layout, décor, and swimming pool temperature. Your feedback is valuable to us and will be shared with the relevant team for further consideration and improvement. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you and your partner back to Mercure Bandung City Centre for an even more enjoyable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. S. Sedi, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort caused by the noise during your stay. We understand how important a quiet and restful environment is, especially after a busy day. Please accept our sincere apologies that we were unable to provide the peaceful stay you expected. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Widia, Thank you for your wonderful review and for giving us a score of 9/10. We are delighted to know that you had an excellent stay and enjoyed the comfortable, clean, and well-located environment, as well as the pleasant room fragrance. Your kind feedback is truly appreciated and will be shared with our team as encouragement to continue delivering excellent experiences to our guests. We look forward to welcoming you back to Mercure Bandung City Centre for another enjoyable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Hamsan N., Thank you for taking the time to share your feedback and for rating your overall experience with us. We are pleased to know that you had a great stay and found our location convenient for accessing Braga Street and exploring the surrounding area. We appreciate your comment regarding the walking distance and are glad that our location still met your expectations. We truly value your feedback and look forward to welcoming you back to Mercure Bandung City Centre for another pleasant stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Soon L. P., Thank you for taking the time to share your feedback and for rating your overall experience with us. We are pleased to know that you enjoyed our rooftop pool and its beautiful views, as well as our convenient location near the lively area and night market. Regarding the priority check-in for ALL – Accor Live Limitless members, please allow us to clarify that we do have a dedicated priority desk available for our valued members. However, during periods of high guest demand, the reception area can become quite busy, and we sincerely apologize if the priority service was not as seamless and clearly visible as it should have been during your arrival. We truly appreciate you bringing this to our attention. We will continue to ensure that our team maintains the proper service standards for our ALL members, particularly during busy periods. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Bandung City Centre and providing you with a smoother experience on your next visit. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Diar U., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay, particularly regarding the air conditioning issue and the noise that disturbed your rest. We understand how frustrating this must have been, especially during the night, and we truly regret that we were unable to provide you with the comfortable and restful stay you expected. Please accept our sincere apologies for this unpleasant experience. Your feedback is greatly appreciated and will be taken into consideration as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Lawrence L., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your stay. While we are glad that our team offered you a complimentary room upgrade, we regret that the room provided did not meet your expectations in terms of comfort, rest, and privacy, and that you ultimately had to request a room change. We also sincerely apologize for the concerns you encountered regarding the hygiene level of the hotel. This is certainly not the experience we aim to provide to our guests, and we truly appreciate you bringing these matters to our attention. Your feedback is valuable to us and will be shared with the relevant teams for further review and improvement. We hope to have the opportunity to restore your confidence in us and provide you with a much more comfortable and pleasant stay in the future. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Karso, Thank you for taking the time to share your feedback and for rating your overall experience with us. We appreciate your suggestion regarding the Smart TV and YouTube facility. Your feedback is well noted, and we will share it with the relevant team for further consideration as part of our ongoing efforts to improve our facilities and enhance the guest experience. We are pleased to know that you found your overall experience good, and we truly value your input. We hope to have the opportunity to welcome you back to Mercure Bandung City Centre for an even better stay. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Alicia, Thank you for sharing your feedback following your recent stay at Mercure Bandung City Centre. We sincerely apologize for the inconvenience regarding the waiting time for the lift and the cleanliness of our fitness center. Please rest assured that your feedback has been noted and will be shared with the relevant teams for our improvement. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Abdul R., Thank you very much for your excellent rating and for choosing Mercure Bandung City Centre for your stay. We are delighted to know that you enjoyed our strategic location and had a comfortable stay with us. Your perfect score of 100 is truly appreciated and means a lot to our entire team. As a valued ALL Accor Silver member, we are grateful for your continued trust and support. We look forward to welcoming you back to Mercure Bandung City Centre for another pleasant and comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Jerry, Thank you for sharing your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the air conditioning issue in your room. We understand how uncomfortable it can be when the air conditioning switches off unexpectedly, especially during your stay. Your feedback has been shared with our Engineering team for further checking and follow-up to ensure the issue is properly addressed and does not happen again. We truly appreciate your feedback as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Best regards, Nathaniel Kalalo General Manager

Dear Mr. Joshua, Thank you for returning to Mercure Bandung City Centre for your third stay and for sharing your valuable feedback. We are delighted to hear that you had another enjoyable stay, especially with the warm service from Nailul and Arif, as well as your positive experience with our In-Room Dining. We will certainly share your kind appreciation with them. Regarding your room preference, the request was recorded in our system, room preferences are subject to availability and operational conditions at the time. We also appreciate your suggestion regarding alternatives when a room upgrade is unavailable. This is a valuable input for us to provide better options based on available rooms. Thank you once again for your understanding. We look forward to welcoming you back soon. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Mohamad N. Y., Thank you for taking the time to share your feedback following your recent stay at Mercure Bandung City Centre. We are delighted to know that you enjoyed our convenient location and found it to be close to nearby restaurants, making your business trip more comfortable. It is always our goal to provide our guests with both comfort and easy access to the city's attractions and dining options. We truly appreciate your positive rating and your kind comments. We look forward to welcoming you back on your next visit to Bandung and providing you with another enjoyable stay. Sincerely, Nathaniel Kalalo General Manager

Dear Mr. Budi s., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Bandung City Centre. We are truly delighted to know that you found our hotel to be a warm and comfortable place to stay during your business trip. It is especially rewarding to hear that our friendly team, comfortable rooms, enjoyable breakfast, and convenient location made such a positive impression and encouraged you to consider us your second home in Bandung. Your kind words are a great source of motivation for our entire team, and we sincerely appreciate your trust in choosing us. We look forward to welcoming you back on your next business trip and providing you with another memorable and comfortable stay. Warm regards, Nathaniel Kalalo General Manager