Mercure Bandung City Centre 4 stars

Various breakfast menu, clean and spacious room, added with extra caring staffs, have made us stayed in this place for the 4th time. Staying at Mercure Bandung City Center have always been a fond memorable trip for us. Again, thank you for your service excellence..!

Overall, I am very happy to stay in Mercure Hotel. Mercure hotel has a good room, various menu of breakfast and hotel assistances is really help However parking lot of car is very limited especially when there's party was held in the hotel.

Good food, great hospitality, very satisfying

I am disappointed with the service. My towel is a bit dirty I asked for it to be replaced it wasn't there until I got home. (I checked in on 10 November and checked out 12 November 2021 - Room 301). I was also asked to pay for parking by the security officer (not the parking attendant at the post). Even though I parked in the hotel area. Thank you.

Cozy and clean room

We are paying IDR 1.2mio a night and booked for 2 days. What we got is, smelly towels, rusty sprayer in the toilet, only 1 trash can, and kinda hard pillow to sleep with. Not to mention, my daughter found 2 little cockroaches on and around the bread sections. Could you please help to improve the cleanliness and the services? Because this is real bad if i must say. Regards

comfy, nice view, great food

Pleasant hotel but sorry I had several issues during my stay especially when someone was able to enter my room using their keycard. I did not put the extra door lock on at that time and sure both of me and the stranger surprised. Please check, it really threw insecurities to me. And also the room was far from silent, I don't know what are they doing but I heard noisy slamming sound from upstairs and noisy laughing sound from nearby rooms at the same floor.

The hotel was nice, clean, and spacious

I had a meeting in Bandung at 0900 morning last Friday. Instead of going early morning from Jakarta, I would prefer to stay overnight in Bandung on Thursday. Mercure City Centre has always been My choice to stay if I have a visit to Bandung and stay overnight. The hotel is so comfort for me and close to some places for eating. I would definetely go back to this hotel for My next visit to Bandung.

Too long check in process because of officer tell us about hotel regulation too much and too detail since this is not my first trip to stay at accor hotel Differentiation room deposit regulation. When i am check out too long process because off must release credit card transaction and when i am in process the other guest check out and they dont need to get refund or release deposit because they didnt pay deposit when check in process

Parking slot very limited. Services from staf not good. And there is no upgrades available during that time for diamond member. It maybe too many people stay at weekend. For me there is no impressive at all and i dont want to stay here anymore.

The stay at Mercure was amazing and big thumbs for the service. The staff were warm and attentive. Overall, a lovely place to stay right in the heart of Bandung city. Close to any business centre. Just one thing they need to attend is that the VIP parking area in the lobby which suppose for Accor member like me but always not available during my stay

This is the first time that i feel very disappointed with the stay on an Accor-managed hotel, although i already stayed for several times in the same hotel previously. As an Accor Plus member, i have already informed that i will use the room upgrade voucher for my 2 days stay, but I didn't get the information that i would need 1 voucher for each day (I have been an Accor Plus member for years, and have stayed for more than 1 night a few times, but previously i only need 1 voucher per booking). As the reception informed that the T&C is written in the voucher itself, I have chosen to stay in the upgraded room (suite) for 1 day, and the other one day without upgrade (privilege), and I asked the reception to inform me where i should move on the second day... but in the end, i was the one that should reconfirm to the reception on the day that i need to move to the privilege room instead of getting informed as promised earlier. After the move, we just realized that we left our towel in our room, and we called the reception to check, and they promised to check and inform us. But in the end, until we checked out, we didn't get any information or update regarding the missing towel. The reception told me that actually it has been noted, but the towel has not been found yet, and asked me for my address so they can send it to me once they find it. So my main points of disappointment : 1. unclear information 2. service is not standard 3. dirty towel, pillow, and sheet --- this is the most disappointing for a 4-star hotel and in the suite room! 4. the room smelled of smoke (while I asked for a non-smoking room) --- actually this happened almost in my every stay in this hotel. 5. Nobody approach the guest in the restaurant who were not wearing their mask near the food station! and only took action after I asked one of the staff to remind the guest So actually if you ask me to write any positive thing about this hotel, i only can say : 1. the strategic location - located near the city center, and lots of food around the hotel. 2. good quality of tv channel 3. friendly staff --- especially the reception who handled the check out (Indah if i'm not wrong), who handled my complain professionally. I will think twice to stay here again, since the quality of the room/ammenities has been worsened each time that i stayed. hopefully the management can improve those for a better customer satisfaction.

The awesome teamwork have been done on the birthday celebration last time in this hotel. Cool decorations, nice breakfast variations, the lovely rooftop pool with gorgeous Bandung view, and we love it. Thank you again for all the support, to make it a short holiday become a very special one because it was special. Keep up the good work and maybe we see you again soon. Terimakasih semuanya, Stay healthy and til we meet again.