Information message
Mercure Bandung City Centre 4 stars 
Customer review rating 4.3/5 
2,161 reviews
ALLSAFE approved hotel
Hotel extras
Strategically located within the central business district & Bandung heritage area
Rooftop pool & bar with breathtaking views of Bandung
In-room spa & fitness centre with a view
Complimentary Mini Bar at Executive Suite
Ballroom ready to welcome up to 1000 people
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Mercure Bandung City Centre
Jalan Lengkong Besar No 8
40261 bandung
indonesia
Tel: +622230008000
Contact email :
reservation@mercure-bandung-citycentre.comCheck-in from 15h00
Check out up to 12h00
Our accommodation(s)
A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.
Classic Room with 1 Queen size bed
Accessible room
- Max. number of persons: 3
- Area: From 28 m² / 301 sq ft
- Views: City View *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV(...)
Classic Room with 2 Single beds
- Max. number of persons: 3
- Area: From 28 m² / 301 sq ft
- Views: City View *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV(...)
Superior Room with 1 Queen size bed
- Max. number of persons: 3
- Area: From 30 m² / 323 sq ft
- Views: City View *
- Most of the accommodation: Corner Room *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV
Superior Room with 2 Single beds
- Max. number of persons: 3
- Area: From 30 m² / 323 sq ft
- Views: City View *
- Most of the accommodation: Corner Room *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV
Privilege Room with Balcony and 1 Queen size bed
- Max. number of persons: 3
- Area: From 30 m² / 323 sq ft
- Views: City View *
- Most of the accommodation: Balcony *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV(...)
Privilege Room with Balcony and 2 Single beds
- Max. number of persons: 3
- Area: From 30 m² / 323 sq ft
- Views: City View *
- Most of the accommodation: Balcony *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV
Executive Suite with 1 Queen size bed
- Max. number of persons: 3
- Area: From 70 m² / 753 sq ft
- Views: City View *
- Most of the accommodation: Corner Room *
Subject to availability
- Wireless internet in your room
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Satellite/cable colour TV(...)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 10
Maximum size: 536 m²
Maximum capacity: 500 people
Maximum banquet capacity: 250 people
Our guest reviews for
Mercure Bandung City Centre
100% genuine reviews from our guests
Find out moreTripAdvisor Rating
664 reviews
awesome. so many interesting place
Customer review rating 5.0/5
Rusmawan Couples - 13/09/2021 Confirmed reviews ALL
fast check in, during check in reception very help full and friendly. also room very cleaned and cozy. the price not so expensive, can't wait for next visit mercure city centre. valet service was awesome and helpfully. thank mercure
Dear Rusmawan, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
just average
Customer review rating 3.0/5
Anonymous Business - 13/09/2021 Confirmed reviews ALL
Room small, lift queue too long, noise from surrounding and outside room
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager
Just “okay” stay
Customer review rating 3.5/5
Asher J. Families - 05/09/2021 Confirmed reviews ALL
The hotel still cool and fancy, but the room little bit sting, the worst thing in this hotel is the PARKING LOT! That’s so horrible and the parking staff also bad, they was looked like confuse to manage the cars
Dear Asher J., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Great stay
TripAdvisor rating 5.0/5 
Jonitse Business - 05/09/2021 TripAdvisor review
The stay at Mercure was amazing and big thumbs for the service. The staff were warm and attentive. Overall, a lovely place to stay right in the heart of Bandung city. Close to any business centre. Just one thing they need to attend is that the VIP parking area in the lobby which suppose for Accor member like me but always not available during my stay
Dear Jonitse, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With regards, Tomy Yovan General Manager
Disappointing stay
TripAdvisor rating 2.0/5 
teguhg 04/09/2021 TripAdvisor review
This is the first time that i feel very disappointed with the stay on an Accor-managed hotel, although i already stayed for several times in the same hotel previously. As an Accor Plus member, i have already informed that i will use the room upgrade voucher for my 2 days stay, but I didn't get the information that i would need 1 voucher for each day (I have been an Accor Plus member for years, and have stayed for more than 1 night a few times, but previously i only need 1 voucher per booking). As the reception informed that the T&C is written in the voucher itself, I have chosen to stay in the upgraded room (suite) for 1 day, and the other one day without upgrade (privilege), and I asked the reception to inform me where i should move on the second day... but in the end, i was the one that should reconfirm to the reception on the day that i need to move to the privilege room instead of getting informed as promised earlier. After the move, we just realized that we left our towel in our room, and we called the reception to check, and they promised to check and inform us. But in the end, until we checked out, we didn't get any information or update regarding the missing towel. The reception told me that actually it has been noted, but the towel has not been found yet, and asked me for my address so they can send it to me once they find it. So my main points of disappointment : 1. unclear information 2. service is not standard 3. dirty towel, pillow, and sheet --- this is the most disappointing for a 4-star hotel and in the suite room! 4. the room smelled of smoke (while I asked for a non-smoking room) --- actually this happened almost in my every stay in this hotel. 5. Nobody approach the guest in the restaurant who were not wearing their mask near the food station! and only took action after I asked one of the staff to remind the guest So actually if you ask me to write any positive thing about this hotel, i only can say : 1. the strategic location - located near the city center, and lots of food around the hotel. 2. good quality of tv channel 3. friendly staff --- especially the reception who handled the check out (Indah if i'm not wrong), who handled my complain professionally. I will think twice to stay here again, since the quality of the room/ammenities has been worsened each time that i stayed. hopefully the management can improve those for a better customer satisfaction.
Dear teguhg, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future. With regards, Tomy Yovan General Manager
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