Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 831 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  831 reviews

Customer review rating 4.0/5

Hianly M. Couples - Confirmed reviews ALL

The superior room is great. A corner room with big window and great view. Everything is clean, AC cold, amenities sufficient. The only problem is the bed. It creaks.

Dear Mr. Hianly M., Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed your Superior room, especially the corner setting, spacious window, and the view. It is also great to hear that the cleanliness, air conditioning, and amenities met your expectations. At the same time, please accept our sincere apologies regarding the creaking bed. This is certainly not the level of comfort we aim to provide, and your comment has been shared with our Engineering team for immediate inspection and improvement. We truly appreciate your valuable feedback, as it helps us enhance the quality of our facilities and overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay in the future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Muhammad H. Business - Confirmed reviews ALL

Very friendly and profesional front office team, good job managernya

Dear Mr. Muhammad H., Thank you for taking the time to share your wonderful feedback regarding your stay at Mercure Bandung City Centre. We are truly delighted to hear that you were pleased with the friendliness and professionalism of our Front Office team. Your kind words about our staff and management are greatly appreciated, and we will be sure to share your compliments with the entire team as encouragement to continue delivering excellent service. It was our pleasure to accommodate your business trip, and we look forward to welcoming you back again in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.5/5

Ridwan A. M. Families - Confirmed reviews ALL

With the price i prefer adding 300k to have 5 star hotel

Dear Mr. Ridwan a. m., Thank you for taking the time to share your feedback regarding your stay at Mercure Bandung City Centre. We are pleased to know that you appreciated our strategic location. However, we regret to learn that you felt your stay did not offer the expected value for money. We truly value your feedback and would appreciate it if you could share more details about your experience, as this will help us better understand your expectations and identify areas where we can improve. Providing the best balance between quality, service, and value is very important to us. We hope to have the opportunity to welcome you and your family again in the future for a more satisfying stay. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Ivan A. Families - Confirmed reviews ALL

Parking issue

Dear Mr. Ivan A., Thank you for your review and for sharing your feedback. We are pleased to know that your overall stay was a positive experience. However, we sincerely apologize for the inconvenience you encountered regarding the parking area at the time. Your feedback is very valuable to us and will be taken into our attention for future improvements to enhance our guests’ comfort. We look forward to welcoming you and your family again for an even better stay at Mercure Bandung City Centre. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Nor A. M. A. Families - Confirmed reviews ALL

Comfortable stay

Dear Mr. Nor A. M. A., Thank you for your kind review and for sharing your experience. We are delighted to know that you had a comfortable stay with us and that your overall experience met your expectations. It is always a pleasure to serve guests traveling with family. We truly appreciate your support and look forward to welcoming you again to Mercure Bandung City Centre in the near future. Warm regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 346 reviews 7.3/10 Location
  • 972 reviews 8.7/10 Room
  • 1,062 reviews 9.2/10 Service
  • 21 reviews 6.8/10 WiFi
  • 590 reviews 9.2/10 Cleanliness
  • 543 reviews 9.4/10 Food
  • 292 reviews 9.1/10 Breakfast
  • 246 reviews 9/10 Vibe

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