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Mercure Bandung City Centre 4 stars

Customer review rating 4.3/5 2,161 reviews

ALLSAFE approved hotel

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Mercure Bandung City Centre
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+ 19 Services

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261 bandung
indonesia

Tel: +622230008000

Check-in from 15h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Our restaurants and bars

PANDAWA RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

SKYVIEW POOL & BAR

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 536

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,161 reviews

TripAdvisor Rating 4.5/5

664 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

awesome. so many interesting place

Customer review rating 5.0/5

Rusmawan Couples - 13/09/2021 Confirmed reviews ALL

fast check in, during check in reception very help full and friendly. also room very cleaned and cozy. the price not so expensive, can't wait for next visit mercure city centre. valet service was awesome and helpfully. thank mercure

Dear Rusmawan, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

just average

Customer review rating 3.0/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

Room small, lift queue too long, noise from surrounding and outside room

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Just “okay” stay

Customer review rating 3.5/5

Asher J. Families - 05/09/2021 Confirmed reviews ALL

The hotel still cool and fancy, but the room little bit sting, the worst thing in this hotel is the PARKING LOT! That’s so horrible and the parking staff also bad, they was looked like confuse to manage the cars

Dear Asher J., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Great stay

TripAdvisor rating 5.0/5

Jonitse Business - 05/09/2021 TripAdvisor review

The stay at Mercure was amazing and big thumbs for the service. The staff were warm and attentive. Overall, a lovely place to stay right in the heart of Bandung city. Close to any business centre. Just one thing they need to attend is that the VIP parking area in the lobby which suppose for Accor member like me but always not available during my stay

Dear Jonitse, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With regards, Tomy Yovan General Manager

Disappointing stay

TripAdvisor rating 2.0/5

teguhg 04/09/2021 TripAdvisor review

This is the first time that i feel very disappointed with the stay on an Accor-managed hotel, although i already stayed for several times in the same hotel previously. As an Accor Plus member, i have already informed that i will use the room upgrade voucher for my 2 days stay, but I didn't get the information that i would need 1 voucher for each day (I have been an Accor Plus member for years, and have stayed for more than 1 night a few times, but previously i only need 1 voucher per booking). As the reception informed that the T&C is written in the voucher itself, I have chosen to stay in the upgraded room (suite) for 1 day, and the other one day without upgrade (privilege), and I asked the reception to inform me where i should move on the second day... but in the end, i was the one that should reconfirm to the reception on the day that i need to move to the privilege room instead of getting informed as promised earlier. After the move, we just realized that we left our towel in our room, and we called the reception to check, and they promised to check and inform us. But in the end, until we checked out, we didn't get any information or update regarding the missing towel. The reception told me that actually it has been noted, but the towel has not been found yet, and asked me for my address so they can send it to me once they find it. So my main points of disappointment : 1. unclear information 2. service is not standard 3. dirty towel, pillow, and sheet --- this is the most disappointing for a 4-star hotel and in the suite room! 4. the room smelled of smoke (while I asked for a non-smoking room) --- actually this happened almost in my every stay in this hotel. 5. Nobody approach the guest in the restaurant who were not wearing their mask near the food station! and only took action after I asked one of the staff to remind the guest So actually if you ask me to write any positive thing about this hotel, i only can say : 1. the strategic location - located near the city center, and lots of food around the hotel. 2. good quality of tv channel 3. friendly staff --- especially the reception who handled the check out (Indah if i'm not wrong), who handled my complain professionally. I will think twice to stay here again, since the quality of the room/ammenities has been worsened each time that i stayed. hopefully the management can improve those for a better customer satisfaction.

Dear teguhg, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future. With regards, Tomy Yovan General Manager

Great place to celebrate something special

TripAdvisor rating 4.0/5

DKriyani 03/09/2021 TripAdvisor review

The awesome teamwork have been done on the birthday celebration last time in this hotel. Cool decorations, nice breakfast variations, the lovely rooftop pool with gorgeous Bandung view, and we love it. Thank you again for all the support, to make it a short holiday become a very special one because it was special. Keep up the good work and maybe we see you again soon. Terimakasih semuanya, Stay healthy and til we meet again.

Dear DKriyani, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With regards, Tomy Yovan General Manager

Awesome

Customer review rating 4.5/5

Jh Solo - 30/08/2021 Confirmed reviews ALL

A well spent staycation at mercure Bandung.

Dear JH, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Located in city center, close to all the tourism site and culinary spots.

Customer review rating 5.0/5

Wilson Friends - 26/08/2021 Confirmed reviews ALL

Perfect stay experiences from check in until check out. all the staff are super humble and deliver high level of hospitality. Hotel rooms are very clean, but some details are missing. I booked 2 rooms,1 room has hairdryer (#310), the others do not have(#312). Toiletries also different, on #310 provided the big one, while on #312 are the travel size. Connecting door are not to safe, we can open the door to other room without the key.

Dear Wilson, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Great location, for short escape...

Customer review rating 5.0/5

Bimo Friends - 25/08/2021 Confirmed reviews ALL

Fabulous stay, memorable moments

Dear Bimo, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Connected rooms with great view.

Customer review rating 5.0/5

Alfa Families - 25/08/2021 Confirmed reviews ALL

I enjoyed the stay with my family at this hotel. We get connected rooms and it's very convenient for a family staycation at this time of pandemic. The room was nice, with a very nice city view, and it feels homey yet luxurious. The location is great, as it's in the center of the city, and the services were great. Will definitely stay here again in the future.

Dear Alfa, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Customer review rating 5.0/5

Dzul Couples - 24/08/2021 Confirmed reviews ALL

i’m gonna say thank you to front office for upgrading my room and thank you for giving me and my wife chocolate and special wording with sweet wishes. I really appreciated it, and staying here to celebrated our anniversary was a good choice ..

Dear Dzul We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Helpfull Team

Customer review rating 5.0/5

Kamil H. Families - 24/08/2021 Confirmed reviews ALL

All Staff are polite and helpfull, thankyou for hospitality , room cozy , clean , pool so amazing ..

Dear Kamil H, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Customer review rating 5.0/5

Hassan Couples - 24/08/2021 Confirmed reviews ALL

Great place , cozy, infinity pool awesome, thankyou front desk team for your effort create surprise in my room .

Dear Hassan, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Customer review rating 5.0/5

Belly Couples - 24/08/2021 Confirmed reviews ALL

Extremely friendly staffs and management team! Super delicious meals with many of options :) Amazing view at 15th floor . Dan yang paling penting protokol kesehatannya juga dijaga. Keep the great hospitality guys, luv!!!!

Dear Belly We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Awesome !!!

Customer review rating 5.0/5

Christon F. Families - 24/08/2021 Confirmed reviews ALL

Fully recomendedd Hotel in Bandung, Check in/Out so fast, Stay in 11st Floor with a great city view, Skyview Bar is awesome, Menu Soto Tangkar is the best, Infinity pool was great. I'm so happy stay in Mercure Bandung City Center. I'll be back again to stay at this hotel if I travel to Bandung

Dear CHRISTON F., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

One best hotel in down town

Customer review rating 5.0/5

Gina A. Families - 24/08/2021 Confirmed reviews ALL

It is one of the best hotel in Bandung, good service,staff are polite, clean, good food, cekin proses fast... place are beautiful, specially when you are spending with your family, really worthed it.... keep it up and best of luck always.

Dear Gina A. We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Customer review rating 5.0/5

Le M. S. Families - 24/08/2021 Confirmed reviews ALL

The hotel was great, the staff really helpful especially Front office staff who helped us create surprise in my room, the atmosphere really good,,,,,,, i really like the sky view area very cooll .

Dear Le Ming S., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Superb Staycation

Customer review rating 5.0/5

Debora A. Families - 24/08/2021 Confirmed reviews ALL

My family would love to stay longer at Mercure Bandung City Center hotel . The service was excelent, warm and friendly staff from front office, house keeping, food and beverage. Food tastes great as always. and the swimming pool very cool. We would definitely come back soon!

Dear Debora Agustiana We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Stay Cation

Customer review rating 5.0/5

Ima S. Couples - 24/08/2021 Confirmed reviews ALL

such a great experience for staying at Mercure bandung City Center . the room was super awesome and clean the breakfast was great because many various of selection. the service it’s also awesome especially front office and housekeeping thank you for having us. will coming back for sure!

Dear Ima S. We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Excellent stay

Customer review rating 5.0/5

Kristian Couples - 23/08/2021 Confirmed reviews ALL

We were arrived late around 6pm, the reception agent, Indah, was so generous by gave us a room upgrade, it was unexpected but was very appreciated. The room with balcony was just what we needed. Thank you for a brief wonderful stay, this was definitely a better stay than my previous one before. Keep up delivering an outstanding services, we’ll be back and stay again soon.

Dear Kristian, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

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