Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 812 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Room 1

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  812 reviews

Customer review rating 4.5/5

Philip S. Couples - Confirmed reviews ALL

Dear Mr. Philip S., Thank you for taking the time to share your wonderful feedback and for giving Mercure Bandung City Centre a 90/100 rating. We are delighted to know that you had a pleasant stay and that you enjoyed our rooftop bar as well as the quality of our food. It is truly rewarding to hear that our hotel served as a great base for your visit to Bandung. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering memorable experiences to all our guests. We look forward to welcoming you and your partner back to Mercure Bandung City Centre on your next visit to Bandung. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Angga K. Families - Confirmed reviews ALL

Dear Mr. Angga K., Thank you for taking the time to share your thoughtful feedback and for rating your stay with us 90/100. We are delighted to know that you had a pleasant stay and enjoyed our central location, satisfying breakfast, facilities, and the cleanliness of our hotel. Your kind comments are truly appreciated and serve as great motivation for our team. We also sincerely appreciate your honest feedback regarding the parking situation during busy events. We understand how limited parking availability can affect our guests' experience, and we apologize for any inconvenience this caused. Thank you as well for recognizing the exceptional service provided by our senior parking attendant. We will be sure to share your appreciation with him. At the same time, we will use your comments as an opportunity to further coach and develop our team members to ensure a consistently helpful and professional service, even during peak periods. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Bandung City Centre and providing you with an even better experience. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

David B. Solo - Confirmed reviews ALL

Dear Mr. David B., Thank you for taking the time to share your feedback following your stay at Mercure Bandung City Centre. It's also wonderful to hear that you enjoyed our rooftop pool and bar, which are indeed among the highlights of our hotel. At the same time, we sincerely appreciate your constructive comments regarding the pedestrian access to the hotel. We regret that the current layout did not provide the level of comfort and accessibility you expected, particularly for guests with limited mobility. Your feedback is valuable and has been shared with the relevant team as we continue to evaluate ways to improve the overall guest experience. Thank you once again for your thoughtful review. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Indra K. Families - Confirmed reviews ALL

Dear Mr. Indra K., Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Bandung City Centre. We are delighted to know that you enjoyed our swimming pool, the quality of our food, and the warm hospitality provided by most of our team members. Your kind compliments are truly appreciated and will be shared with the team. At the same time, we sincerely apologize that your arrival experience was not as seamless as it should have been. A warm welcome is an essential part of the guest journey, and we regret that we did not make the positive first impression we always strive to deliver. Your feedback has been shared with the relevant team for further attention and improvement. We are committed to ensuring that every guest receives the warm and personalized welcome that reflects our hospitality standards. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience from the moment you arrive. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Ferdy H. Families - Confirmed reviews ALL

Dear Mr. Ferdy H., Thank you for taking the time to share your wonderful feedback and for giving Mercure Bandung City Centre a perfect rating. We are delighted to know that you and your family had a very comfortable stay with us. It is truly rewarding to hear that you had a great experience, and your kind words serve as a great motivation for our team to continue delivering the best hospitality to every guest. Thank you once again for choosing Mercure Bandung City Centre. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 355 reviews 7.1/10 Location
  • 1,041 reviews 8.6/10 Room
  • 1,195 reviews 9.1/10 Service
  • 17 reviews 6.8/10 WiFi
  • 637 reviews 8.9/10 Cleanliness
  • 613 reviews 9.3/10 Food
  • 337 reviews 9.1/10 Breakfast
  • 252 reviews 8.9/10 Vibe

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