Mercure Bandung City Centre 4 stars

Receptionist very friendly and helpful. The staffs always greeted warmly.

- Receptions very slow. Only 1 reception with 2 guests waiting, I need 30 minutes to get my key room, and I already checked in. After receptionist finished with last guest before she also did not call me to ask what I need - Receptions did not give complete information such as where we can get breakfast - I put my luggages first cause the room was not ready, receptionist did not ask if I want them to put it right to my room - Room is not clean, dust here and there - Towel smells very bad - I choose room with balcony, but turned out the balcony wasn’t something we can enjoy. We can not see anything cause there’s high plant there and there’s no chair to sit. So what is exactly balcony are for?

Good food

Parking space need to be upgraded, it's a worst

Rooms are comfortable but still be able to work and we can exercise too with amazing view. all the breakfast remarkable . A good place

The hotel doesn't have a service lift so when the staff use guest lifts for bringing carts its a bit annoying.

...nice rooftop outdoor swimming pool, good city and mountain view

The hotel was good, not the parking lot during Saturday night, I can not enter parking and took almost 30 minutes getting in lobby from main road which in only few meters. Lift so full anytime we use it waiting for at least 10 minuets, too many event at hotel during our stay/sunday while group of people using lift even they only go to 1st floor instead of can use elevator and loading activity also using lift for hotel guest.

All great except parking area. Stuck 30 minutes in the basement just to park

Good hotel except the lift issue. One lift was under service, it took time to wait the lift.

all service dan acvomidation is great... thanks

The property is located in a heart of town, and 10 min walk to Braga. Property is well maintained, and still looks new. Decor was tastefully done and has a modern touch. The property strives to be environmentally friendly, so beware that many amenities that you would typically take for-granted in other properties will not be available. - No hand-towels were available in the bathroom. Only 1 bath towel per guest. Towels gave out an unpleasant smell when damp. Had to request for a change every day. I suspect it is the detergent that was used to launder the towels. - Although a relatively new property, the drainage in the shower was giving problems and very slow. Shower area was flooded within 2 min of shower. - No soap provided at the bathroom sink to wash your hands. I used the body soap provided at the shower area instead, and had the leave the used soap on its wrapper as there was no soap dish provided for the entire 3 nights stay. I did not request for a soap dish as I assumed housekeeping would notice it. Not a big issue, and I suppose it's more environmentally friendly to reduce amenities in the room. Breakfast was good, plenty of options and service was prompt. Staff were friendly, and would always smile and greet you when you walk by.

Had an impressive decoration by the house keeping team for our wedding anniversary. In addition, I will like to strongly highlight on the commendable service provided by the front desk staff Indah Devita Elyana whom assisted my wife with the doctor arrangement due to food poisoning and provided continuous care/concern during our stay. Greatly appreciated her extended service.

The room is cleaned, well maintained. The breakfast meal has lots of variety. The concierge and the waiters are friendly

The room is nice, but parking area limited.