Information message

Mercure Bandung City Centre 4 stars

Customer review rating 4.3/5 2,191 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Bandung City Centre
See on a map
+ 19 Services

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261 bandung
indonesia

Tel: +622230008000

Check-in from 15h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Hotel services

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 170 rooms
    • One room for people with reduced mobility
    • No family room
    • 17 connecting rooms
    • 80 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Indonesian
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • BDO Additional charge
    • HUSEIN SASTRANEGARA Additional charge
  • Mercure Bandung City Centre
    • On site
    • 80 parking spaces
    • Public
Well-being
  • Skyview Pool & Bar
    • Outside
    • On site
  • Mercure Bandung City Centre
    • On site

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 536

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,191 reviews

TripAdvisor Rating 4.5/5

669 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Anonymous Couples - 22/10/2021 Confirmed reviews ALL

It was good overall, but the check in process took too long

Good location

Customer review rating 3.5/5

Rani R. Families - 21/10/2021 Confirmed reviews ALL

Hotel is good, but the parking lot is so messy. Difficult to search parking for your car at night, but there is vallet on hotel. The drainage in shower room is not good.

nice place to stay

Customer review rating 4.0/5

Anonymous Families - 19/10/2021 Confirmed reviews ALL

parking area is too small, not enough for people who stay at this hotel

Not worth your Accor Plus free stay!!

Customer review rating 1.5/5

Jill Couples - 18/10/2021 Confirmed reviews ALL

First of all, the hotel is priced way below the price of 1 night of Accor Plus stay. So its really not worth staying here if you use your Accor Plus stay. The Hotel was fully packed, we couldnt even get our usual upgrade, and had to pay 145.000 to upgrade to 1 level up. When we get to the room, the sheets were dirty. There were many small hairs and stains. the bed made creaky noises, and the walls are thin so we can hear noises from rooms above and beside us, so we couldnt get a good night rest. The bathroom water spray were dirty with molds. The hotels was not properly social distancing...there were soo many people and not even enough parking for the cars!! All in all its kind of dangerous to stay there....

good location, comfort and good services

Customer review rating 4.0/5

Meyriana Families - 18/10/2021 Confirmed reviews ALL

even only 1 night stay, but really have enjoy weekend with my son! will definitely stay again next time whenever i come to Bandung!

Good suites

Customer review rating 3.0/5

Renny Couples - 16/10/2021 Confirmed reviews ALL

Well it was ok. Thank you for the upgraded room. I don’t like your restaurant staff. I only ordered salmon steak and i make sure to say I’ve got my card opened. And ahe called back to my room to said how much I’ve depositing. Is it necessarily to do so?

Dear Renny, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Well located but the room is not like Accor standard

Customer review rating 3.0/5

Fredd Families - 15/10/2021 Confirmed reviews ALL

not a good experience because the bed linen doesn't seem to be changed regularly and looks dirty

Dear Fredd Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Strategic area

Customer review rating 3.5/5

Tri E. M. Families - 13/10/2021 Confirmed reviews ALL

1. bed sheets, blankets and pillowcases it's old and needs to be replaced as well as the towels and mats all have to be renewed with softer one 2. Need more parking space

Dear TRI EDI M., Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied guest. Every guest comment is very valuable for us, and we do apologize for your unexpected experience, we will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. We wish have another chance to welcoming you back and give another memorable experience stay. Sincerely, Tomy Yovan General Manager

Good location, clean room

Customer review rating 4.5/5

Benisk Couples - 02/10/2021 Confirmed reviews ALL

Need more parking space

Dear Benisk, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Hard to stay there

Customer review rating 2.0/5

Meli Families - 30/09/2021 Confirmed reviews ALL

Room 11th floor is smelly, no parking if the hotel have event, they ask for leave the car key, not comfortable during this covid time let people go inside your car, after that My car's rearview mirror is cracked, because they move here and there

Dear Meli, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Disappointing experience

Customer review rating 2.5/5

Suresh M. Families - 27/09/2021 Confirmed reviews ALL

Wait for lift upto 10 mins and sometimes exceeding that, cramped and insufficient parking aside poor traffic flow in and out of lobby, waited for 15 mins for welcome drink at pool bar where we were one of the three customers served

Dear Suresh M., Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Good location, clean, cozy and good service for all staff

Customer review rating 4.5/5

Jecky Families - 27/09/2021 Confirmed reviews ALL

Overall were good and satisfied

Dear Jecky, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good Choice for holiday

Customer review rating 4.5/5

Fenty O. Families - 24/09/2021 Confirmed reviews ALL

good location easy to go anywhere, spacious and comfortable rooms, good breakfast and a lot of variety of food. there are 2 drawbacks to this hotel, the first is that the lift is a little so slow to go up or down the room and the second is that there are few parking facilities, making it difficult to get in and out of the hotel. I hope you pay attention and find a solution

Dear Fenty O., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

awesome. so many interesting place

Customer review rating 5.0/5

Rusmawan Couples - 13/09/2021 Confirmed reviews ALL

fast check in, during check in reception very help full and friendly. also room very cleaned and cozy. the price not so expensive, can't wait for next visit mercure city centre. valet service was awesome and helpfully. thank mercure

Dear Rusmawan, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

just average

Customer review rating 3.0/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

Room small, lift queue too long, noise from surrounding and outside room

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Just “okay” stay

Customer review rating 3.5/5

Asher J. Families - 05/09/2021 Confirmed reviews ALL

The hotel still cool and fancy, but the room little bit sting, the worst thing in this hotel is the PARKING LOT! That’s so horrible and the parking staff also bad, they was looked like confuse to manage the cars

Dear Asher J., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Great stay

TripAdvisor rating 5.0/5

Jonitse Business - 05/09/2021 TripAdvisor review

The stay at Mercure was amazing and big thumbs for the service. The staff were warm and attentive. Overall, a lovely place to stay right in the heart of Bandung city. Close to any business centre. Just one thing they need to attend is that the VIP parking area in the lobby which suppose for Accor member like me but always not available during my stay

Dear Jonitse, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With regards, Tomy Yovan General Manager

Disappointing stay

TripAdvisor rating 2.0/5

teguhg 04/09/2021 TripAdvisor review

This is the first time that i feel very disappointed with the stay on an Accor-managed hotel, although i already stayed for several times in the same hotel previously. As an Accor Plus member, i have already informed that i will use the room upgrade voucher for my 2 days stay, but I didn't get the information that i would need 1 voucher for each day (I have been an Accor Plus member for years, and have stayed for more than 1 night a few times, but previously i only need 1 voucher per booking). As the reception informed that the T&C is written in the voucher itself, I have chosen to stay in the upgraded room (suite) for 1 day, and the other one day without upgrade (privilege), and I asked the reception to inform me where i should move on the second day... but in the end, i was the one that should reconfirm to the reception on the day that i need to move to the privilege room instead of getting informed as promised earlier. After the move, we just realized that we left our towel in our room, and we called the reception to check, and they promised to check and inform us. But in the end, until we checked out, we didn't get any information or update regarding the missing towel. The reception told me that actually it has been noted, but the towel has not been found yet, and asked me for my address so they can send it to me once they find it. So my main points of disappointment : 1. unclear information 2. service is not standard 3. dirty towel, pillow, and sheet --- this is the most disappointing for a 4-star hotel and in the suite room! 4. the room smelled of smoke (while I asked for a non-smoking room) --- actually this happened almost in my every stay in this hotel. 5. Nobody approach the guest in the restaurant who were not wearing their mask near the food station! and only took action after I asked one of the staff to remind the guest So actually if you ask me to write any positive thing about this hotel, i only can say : 1. the strategic location - located near the city center, and lots of food around the hotel. 2. good quality of tv channel 3. friendly staff --- especially the reception who handled the check out (Indah if i'm not wrong), who handled my complain professionally. I will think twice to stay here again, since the quality of the room/ammenities has been worsened each time that i stayed. hopefully the management can improve those for a better customer satisfaction.

Dear teguhg, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future. With regards, Tomy Yovan General Manager

Great place to celebrate something special

TripAdvisor rating 4.0/5

DKriyani 03/09/2021 TripAdvisor review

The awesome teamwork have been done on the birthday celebration last time in this hotel. Cool decorations, nice breakfast variations, the lovely rooftop pool with gorgeous Bandung view, and we love it. Thank you again for all the support, to make it a short holiday become a very special one because it was special. Keep up the good work and maybe we see you again soon. Terimakasih semuanya, Stay healthy and til we meet again.

Dear DKriyani, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With regards, Tomy Yovan General Manager

Awesome

Customer review rating 4.5/5

Jh Solo - 30/08/2021 Confirmed reviews ALL

A well spent staycation at mercure Bandung.

Dear JH, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bandung