Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 868 reviews

Best price
guarantee
Mercure Bandung City Centre - Image 1
Mercure Bandung City Centre - Image 2
Mercure Bandung City Centre - Image 3
Mercure Bandung City Centre - Image 4
Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  868 reviews

TripAdvisor Rating  4.7/5  1,632 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

Erwin E. Couples - Confirmed reviews ALL

staff were clueless about their job checking-in parking food delivery low quality and cluttered interior

Dear Mr. Erwin, We acknowledge your comments regarding check-in, parking, food delivery, and interior condition. During your stay, the hotel was operating under peak season with ongoing events, which resulted in high guest volume and impacted parking flow and service pace. Our team continuously strives to deliver the best possible service under all circumstances. Your feedback is important in supporting service consistency and future improvements. Thank you for taking the time to share your experience. Kind regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Selamat N. Families - Confirmed reviews ALL

Location, cleanness, spacious room , staff service is the best one. parking is worst and need free valet to take care.

Dear Mr. Selamat N., Thank you for sharing your feedback and for rating your family stay with us so positively. We are delighted to know that you enjoyed our location, cleanliness, spacious room, and especially the service provided by our team. Your kind words truly motivate us. At the same time, we appreciate your feedback regarding the parking experience. Please rest assured that your comments have been shared with the team for further review and improvement. As a valued ALL member, we sincerely thank you for your loyalty and recommendation. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Nathaniel Kalalo General Manager

Fundamentals things to improve

TripAdvisor rating 3.0/5

erwinelias1975 TripAdvisor review

I stayed at Mercure City Center for two nights in December 2025. The hotel is situated near Alun Alun Bandung. Being a 4 star hotel and comparing to other Mercure hotels I have visited, Mercure City Center have some fundamentals gap to 4 star hotel standard. Hotel lobby and other public area seems to be very cluttered. Parking space is limited with not enough room for vehicles to manuever in the lobby drop off area. Room size and interior quality is inferior even compared to many 3 star hotels in Bandung I've visited. Hot water is not stable. The worst thing is that most of the staff seems to be clueless about their job. The receptionists, security, concierge. All the confusions on checking in, online food delivery, parking. The positive side of the hotel is room cleanliness, breakfast buffet selection which offers a wide variety of local food, and the rooftop bar and pool view, impressive view both at night and morning. I hope the hotel management can work on some improvement plan.

Dear Mr. Daripin Wongso, Thank you for taking the time to share your rating and review with us. We apologize for the inconvenience you experienced regarding the hotel facilities and service that did not meet your expectations. We will ensure that improvements are made moving forward to make the guest stay more comfortable. Once again, we apologize and thank you for your valuable feedback that will help us improve our services. Best regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Sonraymon S. Couples - Confirmed reviews ALL

Everything is perfect, just need to improve maintenance part. Shower area start showing of growing mold.

Dear Mr. Sonraymon S., Thank you very much for your wonderful feedback and for your continued loyalty as part of the ALL – Accor Live Limitless community. We are delighted to hear that your stays with us are always pleasant and that everything was perfect during your recent visit. We sincerely appreciate your constructive comment regarding the shower area. Please accept our apologies for the mold starting to appear. We have immediately shared your feedback with our Housekeeping and Engineering teams for corrective action and deeper maintenance. Your input helps us improve, and we are grateful for it. It was a pleasure having you with us, and we look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.0/5

. S. Families - Confirmed reviews ALL

I stayed at Mercure Bandung City because I had joined membership of All Accor Explorer. I disappointed because I've not got compliment as members anymore.

Dear Mr. S., Thank you for taking the time to share your feedback and for choosing to stay with us as an ALL Accor Explorer member. We truly appreciate your loyalty. We are sorry to hear that you felt the member benefits were not extended during your stay. Based on our internal review, our team had ensured that the applicable benefits for your membership level were provided, including a two-level room upgrade and member amenities set up in the room. However, we sincerely apologize if any part of the experience did not meet your expectations. To help us improve and to avoid any misunderstanding, may we kindly ask what specific compliment or benefit you felt was missing during your stay? Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience. Warm regards, Nathaniel Kalalo General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 321 reviews 6.8/10 Location
  • 825 reviews 8.3/10 Room
  • 833 reviews 9.1/10 Service
  • 20 reviews 7.3/10 WiFi
  • 489 reviews 8.8/10 Cleanliness
  • 250 reviews 8.9/10 Breakfast
  • 202 reviews 8.6/10 Vibe
  • 103 reviews 8.7/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Bandung

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.