Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 860 reviews

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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  860 reviews

Customer review rating 5.0/5

Joe H. Business - Confirmed reviews ALL

Reservation via ALL apps super easy, my status being recognized and got upgrade to privilege room. It has balcony and fresh air can be obtained Gym and rooftop pool also decent, relatively small but for this price value factor is acceptable. The only downside is the parking slot very limited.

Dear Mr. H., Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Bandung City Centre. We are delighted to learn that you had a comfortable stay and that your reservation experience through the ALL App was smooth and convenient. It is also very pleasing to know that your loyalty status was recognized and that you enjoyed the upgrade to our Privilege Room, including the balcony and fresh air. Your kind comments about our gym and rooftop pool are truly appreciated. At the same time, we sincerely thank you for highlighting the limitation of our parking space. Your feedback is valuable to us, and we continuously look for ways to improve the overall guest experience. We truly appreciate your support and look forward to welcoming you back to Mercure Bandung City Centre for another pleasant stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 1.5/5

Yulius T. Business - Confirmed reviews ALL

There was like machine noise throughout the day that only stopped at night after calling the receptionist & it started again in the morning.

Dear Mr. T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bandung City Centre. Please accept our sincere apologies for the inconvenience you experienced due to the noise in your room on the 11th floor. This is certainly not the level of comfort we strive to provide for our guests. We understand how important a quiet and relaxing environment is, and we regret that your experience did not meet your expectations. Your feedback has been shared with our Engineering team for further investigation to ensure that this matter is properly addressed and prevented from happening again in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much more pleasant and comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.0/5

John B. Families - Confirmed reviews ALL

Rooms are spacious and quite clean. The staffs were nice and helpful. But they only provided two pillows on the bed and you have to request for some others amenities (shower cap, hand soap, wash cloth/hand towel).

Dear Mr. B., Thank you very much for sharing your feedback regarding your recent stay at Mercure Bandung City Centre. We truly appreciate your kind words about our spacious rooms and the helpfulness of our team. It is always encouraging to know that our hospitality made a positive impression during your visit. Regarding the amenities in the room, please allow me to share that our hotel is proudly Green Key Certified, and we are fully committed to sustainability and environmentally responsible practices. As part of this commitment, certain amenities such as additional, shower caps, hand soap, and wash cloths/hand towels are provided upon request. This initiative is designed to reduce unnecessary waste and encourage more mindful consumption, while still ensuring our guests’ comfort at all times. Please rest assured that whenever requested, our team will be more than happy to promptly provide any additional amenities you may need. Your comfort remains our priority, alongside our responsibility to care for the environment. We sincerely hope to welcome you back in the near future for an even more seamless and comfortable experience. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Bryan J. Couples - Confirmed reviews ALL

Was conveniently located, staff were cheerful and friendly. Room was clean and nice. Only downside is it has only 2 lifts servicing all floors.

Dear Mr. Bryan J., Thank you very much for your wonderful review and for rating your stay 90/100 at Mercure Bandung City Centre. We are delighted to know that you enjoyed our convenient location, as well as the cleanliness of the room and the cheerful, friendly service delivered by our team. Your kind words truly mean a lot to us and will certainly be shared with all our staff as encouragement. We also appreciate your constructive feedback regarding the lift availability. We understand that with two lifts servicing all floors, there may be waiting time during peak hours. Please rest assured that we continuously monitor guest flow and look for ways to improve efficiency and comfort for all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.5/5

Ramadhan T. P. Couples - Confirmed reviews ALL

Amenities such as tea, slippers, and a bathroom kit are limited. The tea and coffee are generic, slippers are provided only in pairs per room, and there is no comb in the bathroom. However, the location is conveniently situated near the city center.

Dear Mr. Ramadhan T. P., Thank you for sharing your feedback with us. We truly appreciate your comments and are pleased to know that you enjoyed our convenient city center location. Regarding the amenities, we would like to kindly clarify that our hotel is a Green Key certified property. As part of our commitment to sustainability and reducing environmental waste, certain amenities such as additional slippers, combs, and other bathroom kits are provided upon request rather than automatically placed in the room. There is signage displayed in the bathroom explaining this initiative, and guests are always welcome to contact our team at any time. We are more than happy to provide the requested amenities complimentary. This approach allows us to reduce unnecessary waste while still ensuring our guests’ comfort. We sincerely appreciate your understanding and support for our sustainability efforts. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 337 reviews 7.3/10 Location
  • 928 reviews 8.6/10 Room
  • 976 reviews 9.3/10 Service
  • 22 reviews 7/10 WiFi
  • 562 reviews 9/10 Cleanliness
  • 497 reviews 9.4/10 Food
  • 280 reviews 9/10 Breakfast
  • 236 reviews 8.9/10 Vibe

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