Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 823 reviews

Mercure Bandung City Centre - Image 1
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Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  823 reviews

Customer review rating 5.0/5

Abdul M. Friends - Confirmed reviews ALL

Great hotel with comfortable room. Amenities were excellent and so was the service from staff. Location couldn't be better and was near great eating places.

Customer review rating 2.5/5

Sheng Y. Y. Friends - Confirmed reviews ALL

Room cleanliness can be improved

Dear Mr. Sheng Y. Y., Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to know that you appreciated our convenient location, we sincerely apologize that the overall condition and cleanliness of the room did not meet your expectations. Please accept our deepest apologies for the inconvenience experienced. Cleanliness and proper maintenance are matters we take very seriously, and your comments have been shared with our Housekeeping and Engineering teams for immediate attention and improvement. Your feedback is truly valuable to us as it helps identify areas where we need to improve to provide a better guest experience. We sincerely hope to have another opportunity to welcome you back and restore your confidence in Mercure Bandung City Centre. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Ayaz A. Families - Confirmed reviews ALL

Well located right at the centre of the city, comfortable stay - the cleaner is nice, the room is clean, the breakfast is nice, all of the staffs are nice

Dear Ms. Ayaz A., Thank you very much for sharing your wonderful feedback following your recent family holiday with us. We are truly delighted to learn that you had such a memorable stay, highlighted by our central location, comfortable room, and the overall service provided by our team. It is especially rewarding to know that you appreciated the cleanliness of your room and the flexibility of our housekeeping team. Your kind recognition of their efforts means a lot to us. We are also pleased to hear that you enjoyed our breakfast and had a great dining experience. A special thank you for mentioning Abdul from Pandawa Restaurant. Your kind words will certainly be shared with him and the entire team, as it serves as great motivation for us to continue delivering exceptional service. We are equally grateful for your support of our sustainability efforts and your loyalty as an ALL – Accor Live Limitless Classic member. We truly appreciate your perfect ratings and your willingness to recommend us. We look forward to welcoming you and your family back for another great holiday in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Chi H. L. Business - Confirmed reviews ALL

Overall the hotel is well located at yhe city center. Guest room setup is excellent and comfortable bed and pillow. However, the lift is slow and long waiting time. This is the things should improve.

Dear Mr. Chi H. L., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you enjoyed our central location and found the guest room setup, bed, and pillows comfortable. Your kind remarks are truly appreciated. At the same time, we sincerely apologize for the inconvenience caused by the lift waiting time. We understand how this may have impacted your overall experience, and please rest assured that your feedback has been noted and shared with our team for further improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more seamless and comfortable stay in the future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 5.0/5

Emil F. Families - Confirmed reviews ALL

Comfortable stay, food very delicious, restaurant & bar team very kind and ready to serve

Dear Mr. Emil F., Thank you very much for your perfect rating and for sharing your wonderful experience with us. We are delighted to know that you had a comfortable stay and enjoyed our food, as well as the warm and attentive service from our restaurant and bar team. Your kind words are truly appreciated and will be shared with the team as motivation to continue delivering excellent service. We look forward to welcoming you and your family back again for another enjoyable stay. Best regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 345 reviews 7.2/10 Location
  • 977 reviews 8.7/10 Room
  • 1,075 reviews 9.3/10 Service
  • 19 reviews 6.8/10 WiFi
  • 589 reviews 9.2/10 Cleanliness
  • 551 reviews 9.4/10 Food
  • 300 reviews 9.3/10 Breakfast
  • 244 reviews 9/10 Vibe

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