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Mercure Bandung City Centre 4 stars

Customer review rating 4.2/5 1,822 reviews

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Mercure Bandung City Centre
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Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261
bandung
indonesia

Tel: +622230008000

Check-in from 15h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Classic Room with 1 Queen size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds with BalconyNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 Queen size bed with BalconyNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYVIEW POOL & BAR

Non contractual photo

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 536 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,822 reviews

tripadvisor

TripAdvisor Rating 4.5/5

590 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good property, staff need trainning and improvements

Customer review rating 4.2/5

Dicky T. S. Business - 11/01/2021 Confirmed reviews ALL

Good property, good hotel, great location. Check in is slow around 20 min. Staff lack of knowledge. As a platinum, they treat me similar to regular guest. Not considering to stay in this hotel again if i have other choice

Good stay

Customer review rating 4.2/5

Bambang Families - 07/01/2021 Confirmed reviews ALL

I was satisfied to the property’s condition and how they were maintain customers. Staffs so friendly ang keep smile. Only need to review about policy of pool towel, my experiences was i had to argued and waited long time to ask for it.

Dear Mr. Bambang, Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied guest. Every guest comment is very valuable for us, and we do apologize for your unexpected experience, we will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. We wish have another chance to welcoming you back and give another memorable experience stay. Sincerely, Tomy Yovan General Manager

Pleasant services

Customer review rating 4.2/5

Dessy W. Families - 03/01/2021 Confirmed reviews ALL

Good environment, pleasant services Things less from overall: 1. No bathtub 2. Balcony not in high floor and bad view which we already paid extra money for this 3. Pls training the banquette staff do not to put mixed food in one plate food (ini adalah kebiasaan baru, petugas banquette mengambilkan makanan di piring utk customer, harap mereka mengerti customer hotel tidak makan nasi rames yg semua jenis makanannya dijadikan tertumpuk jadi satu, tapi hanya ditata berdekatan antara jenis makanan satu dgn lainnya

Dear Dessy W., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Very comfort , i like this hotel, well located

Customer review rating 4.2/5

Ramadhan P. S. Couples - 30/12/2020 Confirmed reviews ALL

The hotel so comfy cozy and i want back to this hotel if i go to bandung, breakfast is good but you can put the another food like sushi snack or some steak

Dear Ramadhan We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located and good stay

Customer review rating 4.2/5

Z.… Couples - 28/12/2020 Confirmed reviews ALL

First time arrival just like Others hotel service..enter to the room we found the Tower ( only Swimming Towel blue and white Colour ) no Bath tower and Face/hand towel..I called and asked to the hotel staff maybe the tower finished right,I was not so sure about the answer. Staff hotel said we must bring our room to tower to swing pool and after used swimming the wet towel will change to a new tower but not come ,I must call them to send it to the room. Please Hotel Management if this hotel notice about this and make it more easy for the guest stay..We ( anybody ) entered from basement parking to lobby for check in but no security staff checking the people temperature near the Lift..( only near lobby reception ) cause some 4 stars hotel do this service on Pandemy

Dear Z., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located

Customer review rating 4.2/5

Anonymous Families - 27/12/2020 Confirmed reviews ALL

So far..good enough, but please for service hotel further improved. Expacialy for front office (customer service) must be give the servuce more better.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

when come room not available

Customer review rating 4.2/5

Saputra Couples - 25/12/2020 Confirmed reviews ALL

when come room not available. Upgrade to 2 single bed, i need 1king size bed. Mineral water must pay. Room service, housekeeping very slow respond

Dear Saputra, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Good service

Customer review rating 4.2/5

Anonymous Families - 14/12/2020 Confirmed reviews ALL

The hotel was good, the room is excellent, service was excellent, well located.. But the parking lot was too crowded and the park gate smashed my car (luckilly the car wasn’t scratched or damaged), the elevator always full and sometimes it’s filled with more than 4 peoples, the sound from other rooms can be hear from our room..

Dear Valued Guest, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future Sincerely, Tomy Yovan General Manager

Good staycation

Customer review rating 4.2/5

A. Families - 12/12/2020 Confirmed reviews ALL

Eventough is crowded coz too many government events were hold in there. Overall, we still had a good staycation, nice view and warm breakfast.

Dear A., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager
Customer review rating 4.2/5

F. Business - 12/12/2020 Confirmed reviews ALL

Good

Dear F., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

EXCELENT HOTEL IN BANDUNG CITY

TripAdvisor rating 4.5/5

arieekoarifin 02/12/2020 TripAdvisor review

Great hotel, good location close to city, clean and follow protocol covid19, humble front office team, familiarship from all operation team, need to expand parking facility, adding more menu variant and generally excellent

Dear arieekoarifin, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Tomy Yovan General Manager

Good stay

Customer review rating 4.2/5

Rio Friends - 25/11/2020 Confirmed reviews ALL

Friendly staff, comfortable room, east access to downtown

Dear Rio, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Great room, Great service at Front Office

TripAdvisor rating 4.5/5

adri6969 11/11/2020 TripAdvisor review

Ms Indah assist me upon check in, all room keys well prepared by her and fast. Less than 5 minutes we can go to the room. The Suite room & bathroom are super Specious. Will recommend this hotel to my friends and family. Keep it up!

Dear adri6969, Thank you for taking time to share your valuable feedback on your recent stay with us. I am delighted to know you had a wonderful stay and for sure, I will pass your comment to our staff, Indah, about her genuine service. I believe your review will help to encourage other staffs to strive giving a memorable experience for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel welcome With regards, Tomy Yovan General Manager

Good Located

Customer review rating 4.2/5

Arief Z. F. Families - 09/11/2020 Confirmed reviews ALL

There is one of BIG Lack of your Hotel. It is the Elevator. You have many Rooms, but only being supported by ONLY 2 Elevators, and it moves bit slower. We need to wait about 10 minutes in average for queuing. It is very desparated experience.

Dear Arief Zein F., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Need to be patient

Customer review rating 4.2/5

Anonymous Families - 07/11/2020 Confirmed reviews ALL

Not really clear about the check in time, usually latest around 2 pm, we can’t enter the room unless in 5 pm above. We follow the contact less room service order throgh application but no response on it untill we realize and need contact directly to room service after that. Hard access to park and need to park by vallet but need long time to get our car back to go out from hotel (too long too queue). Need long time to get access to breakfast via lift.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Good Stay

Customer review rating 4.2/5

Sudarno Business - 04/11/2020 Confirmed reviews ALL

Stay here for 1 night with Family, while I need to visit Bandung for a business visit. My son had the online school in the hotel, and they give me late check out, because I still have an online meeting from 2 pm to 3 pm. Thanks for that.

Dear Sudarno We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

too crowded, hotel running at full capacity and cant properly use new normal protocol

Customer review rating 4.2/5

Andre Couples - 02/11/2020 Confirmed reviews ALL

the stay was ok, i dont see any signs in the room that it was cleaned or disinfected using new normal protocol. breakfast quality and quantity seems to be lower since using new normal protocol. Hotel was too crowded as i cant find any parking spot (need to use valet service which means the valet driver is going thru all those other cars). Elevator sign says maximum 4 person but due to heavy que, some people just cramp into the evelator.

Dear Andre, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Limited lift access

Customer review rating 4.2/5

Yoni P. Families - 01/11/2020 Confirmed reviews ALL

The lift are too crowded with covid protocol applying (max 4 people per lift) and many people disobey. Suggestion to open emergency door access in lobby so that people staying in low floor have option to use emergency stair to go down instead of waiting for the crowded lift.

Dear Yoni P., Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Good stay, excellent service

Customer review rating 4.2/5

R. Friends - 31/10/2020 Confirmed reviews ALL

It was a pleasant experience

Dear R., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good Stay

Customer review rating 4.2/5

Aswin Families - 03/10/2020 Confirmed reviews ALL

Good stay, even in pandemic situation. The location right now not very comfortable cause we need a bit far cause by so many road closed by local goverment

Dear Aswin, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

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