Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 860 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  860 reviews

TripAdvisor Rating  4.7/5  1,623 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Agus S. Families - Confirmed reviews ALL

The security has a nice performed, look after and helpful.

Dear Mr. Agus S., Thank you for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that our Security Team provided helpful and attentive service during your stay. Your kind words will surely motivate our team to continue delivering excellent hospitality. We look forward to welcoming you back to Mercure Bandung City Centre on your next visit. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Wahyu P. D. Families - Confirmed reviews ALL

The Second time we stay in this hotel. All staff are very friendly, the location is quite strategic. The amenities room are quite complete. Thank you for the welcoming cakes and room decor was amazing. But there's little problem, Ceiling is suddenly leaking and Tried to contact Reception but line extension is error. It a bit disturbing because it happen in middle of the night & our clothes were partially wet. The good news is all are well recovered when we had a breakfast. Service was good & friendly. Thank you. Surely we'll stay there again.

Dear Mr. Wahyu P. D., Thank you for choosing to stay with us again and for sharing your thoughtful feedback. We are delighted to know that you enjoyed our friendly service, strategic location, and the special welcome cakes and room décor prepared for you. Please accept our sincere apologies for the ceiling leak and the inconvenience caused late at night, as well as the issue with the telephone extension. We are truly grateful for your understanding, and we are glad that our team was able to recover the situation during breakfast. Your comments are very valuable and have been shared with our team for immediate improvement. We are happy to know that you plan to stay with us again, and we look forward to welcoming you back for an even smoother experience. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Ahmad R. Z. Friends - Confirmed reviews ALL

Location is near braga, narrow parking area, i couldnt get room upgrade cause it was full and cannot try the breakfast either due to my schedule

Dear Mr. Ahmad R. Z., Thank you for taking the time to share your feedback. We are pleased to know that you had a fine stay and appreciated our strategic location near Braga. We sincerely apologize for the limited parking space and that we were unable to provide a room upgrade during your visit due to high occupancy. We also understand that your schedule did not allow you to experience our breakfast, and we hope to welcome you again so you can enjoy it on your next stay. We truly appreciate your review, and we look forward to the opportunity of serving you better in the future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.5/5

Tony H. Business - Confirmed reviews ALL

Staying for business purposes with colleagues and I needed to upgrade the experience for my business superior person, which is why we chose Mercure. What came to mind was that I would receive an upgraded room and give it to my superior to occupy, while the rest of the team would stay in the standard room. However, all 3 rooms we booked turned out to be the same type..standard rooms. There were no welcome amenities, whether a card, fruit or chocolate in any of the rooms. My focus at that time was not wanting to deal with simple things like this, which from my experience as an ALL member, I have always received. Isn't that already part of your SOP when a member guest checks in ? If not, it's extremely disappointing because I felt unrecognized. Then, please improve communication among your team. If there's a payment transfer, it should be forwarded to the relevant department. There shouldn't be a need to request payment again during check-in, but that's what happened. It created an uncomfortable impression with the Mercure FO staff.

Dear Mr. Tony H., Thank you for your feedback. Based on our team’s report, the guest who checked in was your colleague, and she informed us during the initial visit that the ALL member, Mr. Tony, would not be staying. Our staff explained that in this situation the booking would not be eligible for an upgrade, and your colleague confirmed that this was acceptable. According to ALL Member policy, member benefits—including room upgrades and welcome amenities—are only applicable when the registered member personally checks in and stays. Since the stay was under non-member guests, the amenities were not prepared. Regarding the bank transfer, our team simply needed to reconfirm because the proof of transfer we received did not include any payment details or description, so we wanted to ensure accuracy. Please rest assured that we remain committed to delivering the best service to all our guests. Warm regards, Nathaniel Kalalo General Manager

Second Stay, Pleasant Experience

TripAdvisor rating 5.0/5

rachman_key TripAdvisor review

We stayed only for a night, but the experience was lovely. The room was pretty spacious, with big windows framing views of the city and the mountain. The atmosphere was warm, despite the rain outside. The only problem was slow drainage in the bathroom’s shower area, resulting in water overflowing into the closet area. The brekkie was nice. Traditional dishes and snacks like seblak were also served, which was fun. Anung helped me recommend drinks and dishes to try, and I really appreciated it. (Thank you so much, Kang Anung). And, of course, a stay at Mercure Bandung City Centre was incomplete without a dip into the hotel’s infinity pool. A must-do activity, especially in the morning. (The cold didn’t bother me).

Dear rachman_key, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here, especially the room condition and breakfast variants. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

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Other web-users rate our hotel

  • 316 reviews 6.7/10 Location
  • 821 reviews 8.2/10 Room
  • 810 reviews 9/10 Service
  • 21 reviews 7.2/10 WiFi
  • 478 reviews 8.7/10 Cleanliness
  • 244 reviews 9/10 Breakfast
  • 203 reviews 8.6/10 Vibe
  • 103 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.