Mercure Bandung City Centre 4 stars

Customer review rating 4.2/5 1,767 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bandung City Centre
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Room 1

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Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261
bandung
indonesia

Tel: +622230008000

Check-in from 15h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Our accommodation(s)

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Classic Room with 1 Queen size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYVIEW POOL & BAR

Non contractual photo

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 536

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,767 reviews

tripadvisor

TripAdvisor Rating 4.5/5

569 reviews

Good Stay

Customer review rating 4.2/5

Aswin Families - 03/10/2020 Confirmed reviews ALL

Good stay, even in pandemic situation. The location right now not very comfortable cause we need a bit far cause by so many road closed by local goverment

Dear Aswin, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good

Customer review rating 4.2/5

Victor K. Solo - 25/09/2020 Confirmed reviews ALL

Good

Dear Victor K., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

very bad

Customer review rating 4.2/5

Ronny N. Families - 22/09/2020 Confirmed reviews ALL

we are book 3 room. 1 suite, 1 superior and 1 privilege. After we enter the suite room, we found that mineral water is half empty and the table is dirty. in the superior room we found a green balloon on my bed

Dear Mr. Ronny, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Well located but poor service hotel

Customer review rating 4.2/5

Su Families - 21/09/2020 Confirmed reviews ALL

Once we arrived at 7pm there was no one who welcome us at the entrance like hotel guests, even the one who helped us unload the bag from the car was the parking door security. Entering the room looks spacious but seems empty and the room phone is broken and cannot be repaired by the technician. The parking lot is narrow and my own car getting hit by other cars at night because maybe the narrow parking area conditions made it possible for my car to be getting hit dan crash.

Dear Mr. Su, Firstly, I would like to thank you for taking the time to advise of your recent stay at Mercure Bandung City Centre. It is only through feedback such as yours that we can maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review. This is level of service is certainly not acceptable and will be addressed with the concerned party. Again, please accept my apology, and I hope that this hasn’t put you off a return stay with us again. Sincerely, Tomy Yovan General Manager

Great Room

Customer review rating 4.2/5

Indri Families - 21/09/2020 Confirmed reviews ALL

Very big room, good food

Dear Indri, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located

Customer review rating 4.2/5

Anggri Z. Families - 20/09/2020 Confirmed reviews ALL

The well located. They do not have more variant about the menu breakfast. The room is not clean

Dear ANGGRI z., Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied guest. Every guest comment is very valuable for us, and we do apologize for your unexpected experience, we will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. We wish have another chance to welcoming you back and give another memorable experience stay. Sincerely, Tomy Yovan General Manager

We Very Disappointed with the service from this Hotel

TripAdvisor rating 4.5/5

virginia7711 Business - 09/09/2020 TripAdvisor review

We are Silver Member Accor Plus , from the beginning this hotel open we always stay in this hotel ; All of the Staff are very kindly and help full, as member accor plus silver they can give me free upgrade without any charges or Voucher upgrade , but by the time going i feel they not kindly and helpfull again, if i want to upgrade my room have to use voicher and additional fee. We allready 2-3 year stay in this hotel never change other hotel but they always change the regulation. And The staff , when I Complain about the Towell is smelly but they always say no, when i ask for change towel they dont give me and say they out off the towell, How can a big hotel dont have extra towell for customer. If the towell not smelly we no need ask for change, but they dont want to know and no one say apologize to me, even i complain to the receptionist , One Of They Call " PRAS " Look at we with the sinisme face and never felt guilty or ask for apologize. When the safety box locked, i call the staff to open , they always say allready come to your room just wait , But once more we very disappointed because the staff keep lying to us , we have to wait untill 1 hour, we have an appointment with customer and have to delay and let our customer wait for Us!!! ONCE MORE, NO ONE FROM STAFF HOTEL SAY APOLOGIZES TO US ABOUT THAT AND EVEN THAT WHEN I WANT TO MEET DUTY MANAGER THEY ALWAYS CLOSE TO US AND ONLY LET ME MEET ASISTANCE FRONT MANAGER MADAM SURI , WHEN I MEET MADAM SURI , SHE STILL YOUNG AND DONT KNOW HOW TO SOLVE MY PROBLEM ONLY CALL ME NEXT TIME I CAN STAY AT ANOTHER HOTEL IF I FELL NOT COMFORT!!!!!! OH MY GOD , I NEVER TREAT LIKE THIS, EVEN I STAY AT OVERSEAS ALL OF THE STAFF HOTEL ALWAYS GIVE ME SMILE AND MAKE ME COMFORT AND HAPPY, BUT IN THIS HOTEL THEY DONT WANT TO KNOW BECAUSE THEY STILL CROWDED / ALWAYS FULL, BECAUSE HAVE CONTRACT WITH GOVERMENT, FROM OTHER CITY THEY FEEL RUDE, THINK I ONLY WANT TO MAKE A PROBLEM BY SAID THE TOWELL IS SMELLY , I TELLING THE TRUTH, THE TOWELL VERY SMELLY AND THEY ALWAYS COVER BY SAYING NO. THE HOTEL HAVE TO KNOW , I COME TO THIS HOTEL HAVE TO PAY BY MY OWN NOT FREE. NOT COMPLIMENT BECAUSE OF I WORKED WITH GOVERMENT. IF MAYORITY OF THEY CUSTOMER STAY AND THE HOTEL IS FREE WHO WANT TO COMPLAIN YOU??? WE DECIDE DONT WANT TO STAY IN THIS HOTEL AGAIN !!!!

Dear virginia7711 , Firstly, I would like to thank you for taking the time to advise of your recent stay at Mercure Bandung City Centre. It is only through feedback such as yours that we can maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review. This is level of service is certainly not acceptable and will be addressed with the concerned party within our organization and they will do their best to incorporate your feedback in our future endeavors. Thank you again for your review, feel welcome Sincerely, General Manager

good service

Customer review rating 4.2/5

Bambang H. Y. Families - 05/09/2020 Confirmed reviews ALL

all staff front office are very helpull. n many thank

Dear Mr. Bambang, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Comfortable

Customer review rating 4.2/5

Gagan P. Friends - 05/09/2020 Confirmed reviews ALL

This hotel near the central of Bandung, has a good view, and the staff very welcome.

Dear GAGAN P., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good stay

Customer review rating 4.2/5

Nn Families - 03/09/2020 Confirmed reviews ALL

Very nice room, good location close to everywhere .

Dear NN, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Nice place to Stay

Customer review rating 4.2/5

Sudhira W. Friends - 31/08/2020 Confirmed reviews ALL

Located in the city center of Bandung. Quite crowded when i was there, the room pretty comfy, the Air con is working well. Since the lift only two and the crowd is pretty high during the moment due to the birthday occasion and wedding the next day. but overall very nice experience while i was there.

Dear Sudhira W., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Best services

Customer review rating 4.2/5

Achmad F. Couples - 25/08/2020 Confirmed reviews ALL

The hotel gave us honeymoon cake when I stayed

Dear Achmad F., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

bad

Customer review rating 4.2/5

Maysuandi Business - 25/08/2020 Confirmed reviews ALL

not good service n crowded parking

Dear Mr. Maysuandi Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

Mercure Bandung City

Customer review rating 4.2/5

Sumarwan H. Families - 23/08/2020 Confirmed reviews ALL

All is good, Only a little problem in car parking... There are not enough parking space for all gusts.. Althought the parkig officer help us to park the cars...Its take time to wait the car coming... It may tobe the concern of this hotel to improve...

Dear Sumarwan H., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Well located, Friendly staff, Clean area

Customer review rating 4.2/5

Putri D. N. Families - 18/08/2020 Confirmed reviews ALL

Well located, Friendly staff, Clean area but there were just 2 lift..in high season must be patient waiting list to use it.

Dear Putri Dwi N. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Well located. Good view and ambiance

Customer review rating 4.2/5

Yosef C. S. Families - 16/08/2020 Confirmed reviews ALL

Went to celebrate our wedding anniversary. It's was a pleasant stay albeit a short one.

Dear Yosef C. S., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Located and sky pool is great

Customer review rating 4.2/5

Sari A. Families - 14/08/2020 Confirmed reviews ALL

Sky pool is great, the view and warm water, and food and drink is delicious, located is in city center

Dear Sari a., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Good Location,Nice Room,Friendly staff,Delicious Food

Customer review rating 4.2/5

Anru A. I. Families - 11/08/2020 Confirmed reviews ALL

Me and My Family have Vacation in Bandung and this is first time we stay in Mercure Hotel Bandung,it's very good experience stay in Mercure...recommended for Family Vacation and Business.

Dear ANRU A., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay

Customer review rating 4.2/5

Nova Friends - 09/08/2020 Confirmed reviews ALL

It's just a good stay

Dear NOVA V., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Weekday getaway

Customer review rating 4.2/5

Andri Couples - 08/08/2020 Confirmed reviews ALL

So everything was good, from the booking process until check in all well sorted. But the thing is I requested the staff to clean up my room at 2PM and they “OK”-ed it. But when I returned to my room at 10 PM, my room hasn’t been cleaned and the towel has been changed as well, quite a disappointment. Also, You guys made a protocol that the maximum four person in elevator, when I took the elevator down to the lobby from the ninth floor, a staff came in To the elevator at the sixth floor while there was already 4 people in the elevator AND the staff was bringing the food trolley which made the elevator super packed, quite an irony. But beside all of the thing mentioned, my stay was quite enjoyable

Dear Andri Thank you for choosing our hotel and for sharing your review. I am terribly sorry to hear about the service given to you during your stay with us. Please accept my sincere apology for the unfortunate experience happened. I have shared your comment with all of my team, please rest assured that necessary action has been taken to prevent such issue in the future. Thank you once again for bringing this to our concern and i hope we could have the opportunity to welcoming you back in our resort. Sincerely, Tomy Yovan General Manager

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