Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,066 reviews

Mercure Bandung City Centre - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,066 reviews

TripAdvisor Rating  4.5/5  1,215 reviews

Bday short escape

TripAdvisor rating 5.0/5

Climber04147193117 TripAdvisor review

The hotel have great location , clean room, great breakfast for super reasonable price. The staff was so nice , we were help by Mr. Abdul, Anung and Ms. Virda.they are all very welcoming and helpful. This is tje 5th time we stay here and gonna repeat again another time :D

Dear Climber04147193117, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you were enjoying your time here. We surely will inform our team about their outstanding service so they will be proudly continuing it. Looking forward to your next visit. Feel welcome. Best regards, Velda Kalalo General Manager

Just okay

Customer review rating 2.5/5

Tedi H. B. Friends - Confirmed reviews ALL

The bathroom has a leaked, also the shower a bit problem. The window frame was so dirty as well as the mirror. Also asked for late a check out, which all other hotels are okay usually at 1pm but you guys permitted me only at 12.30pm. This is my first time ever with 30 minutes extension, I think it's so not customer service oriented.

Excelent hospitality

TripAdvisor rating 5.0/5

Irfan S TripAdvisor review

Very friendly service, great hospitality especially with front office staff Guntur, will definately come again here for any ocation, good location, clean and cozy room, bad sheets and towel, please keep the smoking room, Need to improve : wifi speed

Dear V2934llirfans, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you were enjoying your time here. We surely will inform our team about their outstanding service so they will be proudly continuing it. Looking forward to your next visit. Feel welcome. Best regards, Velda Kalalo General Manager

Air Cond too hot, poor sound proofing,

Customer review rating 0.5/5

Fung Business - Confirmed reviews ALL

Air Cond too hot, poor sound proofing,

Dear Mr. Fung, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; especially regarding the AC & sound proof condition. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Velda Kalalo General Manager

Just so so

Customer review rating 3.0/5

Ferdinan S. Business - Confirmed reviews ALL

The facilities are not as good as the high price. The food was also just fine. Nothing extraordinary

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Other web-users rate our hotel

  • 365 reviews 6/10 Location
  • 811 reviews 7.9/10 Room
  • 742 reviews 9.3/10 Service
  • 21 reviews 7.4/10 WiFi
  • 428 reviews 7.7/10 Cleanliness
  • 275 reviews 8.3/10 Breakfast
  • 188 reviews 8.6/10 Vibe
  • 96 reviews 9.2/10 Pool

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