ibis Bandung Trans Studio 3 stars

Customer review rating (ALL Rating) 4.7/5 1,151 reviews

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Description

Hotel extras

  • More than 200 connecting rooms, ideal for families

  • Inside the Trans Studio Mall and Trans Studio Bandung complex

  • Free high-speed WIFI and free Web corner

  • Large ballroom ready to welcome up to 1,200 people for weddings or business meeting events

  • Close to the airport, cinema, Bandung culinary area and factory outlets

Our accommodation(s)

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Hotel location

ibis Bandung Trans Studio

Jl Gatot Subroto No 289, Bandung - West Java
40273 BANDUNG
Indonesia

GPS:-6.926821, 107.636254

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

OOPEN RESTAURANT

Located on the ground floor of ibis Bandung Trans Studio hotel, Oopen Restaurant offers The Pasta & Grill Specialties, proposing cuisine from every corner of the world. Relax in our very friendly Bar, serving various Tea and choice of cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,151 reviews

Customer review rating 2.5/5

Loudy G. Couples - Confirmed reviews ALL

Dissapointed. When check in, one of staff offered us to use Allo Bank and promissed will get 10% more discount and doll. Actually i already paid another bank but he tell us that they can refund it and repayment use Allo Bank. Once we follow the instructions and make long queue we got nothing. He blame us that we don't tick prime on the apps however they never explain about that to us. This is really bad attitude we've got and bad experience for us.

Dear Mr. Loudy G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hilmansyah General Manager

Customer review rating 5.0/5

Fadilah .. Families - Confirmed reviews ALL

Excellence service

Dear Mr. Fadilah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Customer review rating 5.0/5

Jonathan F. K. Families - Confirmed reviews ALL

Great experience while I stayed with my family at this hotel, well - integrated with the mall, makes everything convenients. Rooms were clean and comfortable. Although, there are areas need for improvement: 1. The sink is not properly working, very small water and sudden off. 2. The shower does not provide hot waters and needs to wait for few more minutes, and it was just warm. The shower pressure is very small. 3. The television do not have sounds. 4. Wi - Fi connectivity needs to be enhanced. While, overall it was a great experience to have stayed at this hotel. Expedited and friendly services upon check - in and check - out, making it at ease.

Dear Mr. JONATHAN F. K., We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager

Customer review rating 3.5/5

Eric S. Business - Confirmed reviews ALL

Waiting for lift really annoying

Dear Mr. ERIC S. , Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager

Customer review rating 4.5/5

Oktiana R. Families - Confirmed reviews ALL

y experience during my staycation at ibis trans studio Bandung was very pleasant, the location is good, I got 2 tickets to trans studio Bandung, my kids could swim in the trans hotel swimming pool, and I ordered a birthday cake for my son, ibis made it happen. The room was spacious and clean, and the kids were very happy.

Dear Mrs. Oktiana R. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager

Other web-users rate our hotel

  • 442 reviews 9.2/10 Location
  • 1,287 reviews 8.4/10 Room
  • 1,356 reviews 9.1/10 Service
  • 21 reviews 8.1/10 WiFi
  • 816 reviews 9.1/10 Cleanliness
  • 634 reviews 8.5/10 Food
  • 394 reviews 7.9/10 Breakfast
  • 276 reviews 8.6/10 Vibe

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