ibis Bandung Trans Studio 3 stars

Customer review rating (ALL Rating) 4.6/5 1,343 reviews

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Jl Gatot Subroto No 289, Bandung - West Java, 40273 BANDUNG, Indonesia

Description

Hotel extras

  • More than 200 connecting rooms, ideal for families

  • Inside the Trans Studio Mall and Trans Studio Bandung complex

  • Free high-speed WIFI and free Web corner

  • Large ballroom ready to welcome up to 1,200 people for weddings or business meeting events

  • Close to the airport, cinema, Bandung culinary area and factory outlets

Our accommodation(s)

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Hotel location

ibis Bandung Trans Studio

Jl Gatot Subroto No 289, Bandung - West Java
40273 BANDUNG
Indonesia

GPS:-6.926821, 107.636254

Telephone
Fax +62 22 87347777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

OOPEN RESTAURANT

Located on the ground floor of ibis Bandung Trans Studio hotel, Oopen Restaurant offers The Pasta & Grill Specialties, proposing cuisine from every corner of the world. Relax in our very friendly Bar, serving various Tea and choice of cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,343 reviews

TripAdvisor Rating  4.5/5  2,804 reviews

Certificate of excellence 2023

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Overall satisfied staying at ibis trans, good location, nice room, and all staff are friendly. Breakfast many variety and taste

Dear Mr. Adam L., We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Gunawan General Manager

Recomended hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice room, good service from reception, fast check in and out

Dear Ms.Lia A., We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Gunawan General Manager

Pelayanan receptionis yang membantu dan ramah

Customer review rating 5.0/5

Fujianti Couples - Confirmed reviews ALL

During my stay here I was very comfortable and the check-in process was fast and the receptionist was very friendly, making our family comfortable

Dear Ms. Pujian C., We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Gunawan General Manager

I’m Disappointed.

Customer review rating 0.5/5

Muhammad R. Families - Confirmed reviews ALL

Dear Mr. Indra and team, My name is R., I was stayed on your hotel ibis bandung gatsu on Friday July 5th 2024 and I booked by email thru reservation team with Pak Hakim Yusuf. I booked my room on June 29th 2024 with one small ordinary request that was “non smoking room”, and pak hakim kindly “noted” my request on the same date. On July 4th I emailing reservation team to confirmation that I will coming late around 11-12PM, and no respon. I arrived in hotel July 6th at 1:30 AM with families with 2 babies and what I get was SMOKING ROOM. Duty manager that handled me said there’s no request on my booking in the system. HOW COME? The only solution that I get from Duty Manager is just moving to 16th floor which is smoking floor too but will do treatment ozoning for 20-30 minutes at 1:30 AM in the morning. I travel with asthma on me, and babies with me so that’s why I really need non smoking room Mr. indra. Question is, 1. Did u guys sell my room due to my late check in? 2. Did u guys can’t keep only 1 non smoking room from total 547 rooms that you have due 99% occupancy? 3. Did u guys didn’t do communication inter department? 4. Should I write this comments thru Google, tripadvisor, all accor apps? On that morning I arrived I still emailing reservation team on room, ofcourse complaining about situations, and still no respon till today. Thank you Mr Indra Warm regards, Your Guest

Dear Muhammad R. D., Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Gunawan General Manager

Customer review rating 0.5/5

Giovanni Business - Confirmed reviews ALL

Good afternoon, With all due respect forgive me for giving honest opinion. I am normal accor member with little experiences for staying at hotels. I request for iron for my shirt, they provide me only iron without IRON TABLE. Unfortunately, when i use it, it fall down into sofa and make a mark. Hotel request for charge, and I asking for how much. They charge for sofa selling price 600,000 IDR, and because the mark will charge 400,000 IDR. I ask for evidence for sofa selling price since mandatory to have data for transparency. However, hotel could not prove it. Long story short, Manager on duty (Mr. Philip) and Front Office Manager (Mr. Putra) showing into excel from housekeeping manager excel sheet for : Selling Price 600,000 IDR Minor broken 300,000 IDR Major broken 780,000 IDR Then I argue, why selling price 600,000 IDR then charge to customer become 780,000 IDR? Why major broken charge more expensive than selling price? And for my case why charge 400,000 IDR? From hotel argument it is already good not asking for 600,000 IDR because actually hotel loss for another 3 days (estimated 2,000,000 IDR) with reason need to fix the sofa and room can not be used temporarily. I try to back to main topic, for win win solution suppose to be categorized as minor broken which is 300,000 IDR and split into 50% hotel fault (not providing iron table) and 50% customer fault. Hotel not accept it and finally agree for 300,000 IDR with 100% customer fault. As conclusion, it is not about the amount, however, the treatment from hotel make the bad feeling. Thank you for listening and hope there is room for improvement for future: 1. Giving incomplete stuff, will make risk to damage it 2. Damage is caused not 100% from customer but also from hotel fault 3. Calculation from housekeeping doesn't make sense from selling, minor broken and even major broken. Does not make any sense major broken 780,000 IDR more expensive rather than selling 600,000 IDR 4. Charge 400,000 IDR without any base is also doesn't make any sense 5. Making customer in the corner to mention lost renting room for 3 days only because sofa is extremely exaggerated Thanks Giovanni

Yang terhormat Bapak Giovanni B., Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Bandung Trans Studio. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Ibis Bandung Trans Studio , kami berusaha memberikan layanan yang lebih baik kepada setiap tamu. Oleh karena itu, umpan balik Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Indra Gunawan General Manager

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Other web-users rate our hotel

  • 385 reviews 9.2/10 Location
  • 1,342 reviews 8.3/10 Room
  • 1,254 reviews 9.2/10 Service
  • 22 reviews 7.4/10 WiFi
  • 860 reviews 9/10 Cleanliness
  • 616 reviews 8.9/10 Food
  • 329 reviews 8.8/10 Breakfast
  • 197 reviews 7.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.