Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 390 reviews

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21 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, 100000 HANOI, Vietnam

Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  390 reviews

EXCEPTIONAL EXPERIENCE

Customer review rating 5.0/5

Stephen D. Couples - Confirmed reviews ALL

We are an a married financially independent couple from Australia we have travelled for many years and more recently have been travelling continuously since July 2023 and still on the move. we have experienced literally hundreds hotels in the last two years alone from budget to five star. we understand what is fair and reasonable and also what is exceptional.

Dear Mr. Stephen D., Thank you for sharing such a glowing and comprehensive review of your recent stay at Mövenpick Living West Hanoi. It is an absolute honor to receive such high praise from seasoned travelers like you and your spouse, whose extensive experience makes your feedback all the more meaningful to us. We are delighted to know that every aspect of your stay—from check-in to check-out—met or exceeded your expectations. Your comments about our sparkling cleanliness, exceptional staff service, and sustainable initiatives inspire us to continue upholding the highest standards. A special mention of Mr. Tan Nguyen’s kindness and attentiveness will surely make his day. We take great pride in our team, and it is gratifying to see their efforts being recognized in such a heartfelt manner. We are also pleased to hear that you enjoyed the exclusive benefits of your ALL Platinum status, including your room upgrade, welcome drink, and personalized amenities. It is wonderful to know that our commitment to providing memorable experiences to our loyal members made a positive impression. Your recognition of the Accor ALL app and your recommendation of our loyalty program to your friends and family is highly appreciated. We are thrilled that it has been a reliable companion for your travel needs. Once again, thank you for your kind words and your trust in Mövenpick Living West Hanoi. We hope to have the privilege of welcoming you back soon for another exceptional stay. Warm regards, Hotel Management Team Mövenpick Living West Hanoi

New location, but far from places of interest

Customer review rating 4.0/5

Jeff Couples - Confirmed reviews ALL

Nice hotel, friendly staff, however in my opinion, it is more suitable for business travellers, or for any tourists whom are not interested to visit busy areas like Old Quarters. My experience was, I need to pay VND1m for taxi fare to return to the hotel from Old Quarters after count down on 01.01.2025 at 1am.

Dear Mr. Jeff Chiew, Thank you for taking the time to share your feedback about your recent stay at Mövenpick Living West Hanoi. We are delighted to hear that you found our hotel pleasant and our staff friendly. Your kind words are greatly appreciated and will be shared with our team to inspire them further. We understand your perspective regarding our location and its suitability for business travelers or those looking for a quieter setting. While we pride ourselves on providing a peaceful and refined retreat, we recognize that it might not be as convenient for guests wishing to explore the vibrant Old Quarter, especially during late-night events like the New Year countdown. We truly regret the inconvenience caused by the high taxi fare. Please rest assured that we are continuously working to improve transportation options for our guests, including providing information on alternative services or better cost estimates to ensure a more seamless experience. Thank you again for your valuable feedback. It helps us refine our services to meet the diverse needs of our guests. We hope to have the pleasure of welcoming you back in the future, whether for business or leisure, and making your stay even more enjoyable. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Good stay; Upgraded us due to a problem in the system but was very swift in deciding their course of action. The room was clean and was regularly cleaned.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

5 star!

Dear Ms. M., Thank you for taking the time to share your thoughtful feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that your experience with us was positive and that you appreciated our swift handling of the situation to ensure your comfort. It is wonderful to hear that you found your upgraded accommodation clean and well-maintained throughout your stay. Maintaining the highest standards of cleanliness and comfort is a priority for us, and your recognition means a great deal. We are especially pleased that our team, including our manager, made a positive impression on you with their approachability and professionalism. Your kind words will be shared with the entire team to inspire them to continue delivering excellent service. We also value your constructive feedback about breakfast, and we will review this with our culinary team to enhance the dining experience for our guests. As an ALL Classic member, we are grateful for your loyalty to Accor and are delighted that you would recommend our brand to your friends, colleagues, and family. We look forward to welcoming you back to Mövenpick Living West Hanoi for another enjoyable and seamless stay. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Clean and comfortable

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The front desk was really friendly and helpful. They helped us check out a bit later which was very very supportive. We liked the hotel overall in Vietnam.

Dear Ms. Zeynep S., Thank you so much for your wonderful feedback! We are delighted to hear that you had a clean and comfortable stay at Mövenpick Living West Hanoi and that our front desk team made your experience even better with their friendly and helpful service. We’re pleased that we could accommodate your request for a later check-out, and we appreciate you highlighting this aspect of your stay. It’s fantastic to know that you enjoyed the hotel overall during your visit to Vietnam. We strive to create a welcoming and comfortable environment for all our guests, and your feedback is truly rewarding for our entire team. We look forward to welcoming you back on your next trip to Vietnam. If there is anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Excellent Stay as Always...

Customer review rating 4.5/5

Bao V. Business - Confirmed reviews ALL

A very pleasant stay and the staffs were extremely curteous and helpful particularly Mr. Dzung. Will come back again...

Dear Mr. V. Quoc Bao, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had another excellent stay with us at Mövenpick Living West Hanoi. It’s fantastic to know that you found our staff, especially Mr. Dzung, to be courteous and helpful. We are incredibly proud of our team, and your kind words will certainly motivate them to continue delivering the highest level of service. We are also pleased to hear that you had a pleasant experience overall and that you are already planning to return. We can’t wait to welcome you back for another memorable stay. Regarding the speed of the connection, we always aim to provide seamless and reliable services to our guests. If you encountered any issues with the connection, please feel free to let us know, and we will be more than happy to address it. Thank you once again for your positive review, and we look forward to seeing you again soon! Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 127 reviews 7.5/10 Location
  • 268 reviews 8.8/10 Room
  • 365 reviews 9.5/10 Service
  • 148 reviews 9.7/10 Cleanliness
  • 125 reviews 9.1/10 Comfort
  • 122 reviews 8.2/10 Breakfast
  • 115 reviews 9.9/10 Vibe
  • 99 reviews 8.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.