Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 896 reviews

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21 Duy Tan Street, Cau Giay Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Cau Giay Ward
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  896 reviews

Customer review rating 4.5/5

R. I. R. A. R. I. R. Solo - Confirmed reviews ALL

Lovely well appointed rooms and v good facilities. Lovely Breakfast & Dinner . Nice Executive lounge, just wish that the Swimming pool was heated!

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted you enjoyed your stay, from the room and facilities to the Executive Lounge and our dining options. We appreciate your comment regarding the pool and will certainly take it into consideration for future enhancements. We look forward to welcoming you back soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Jaeyoung I. Business - Confirmed reviews ALL

Staying at this hotel during the New Year was truly a revitalizing and fortunate experience. From the moment I arrived, the warm smiles and attentive service of the staff (Mr.Dzung) made me feel genuinely welcome and cared for. The peaceful and elegant atmosphere throughout the hotel perfectly complemented the festive spirit of the season. The facilities were immaculate and comfortable, providing a perfect retreat to relax and reflect as the year began. I especially appreciated the thoughtful touches that made the stay feel special and filled with positive energy. This stay gave me a profound sense of optimism and gratitude, setting the perfect tone for the year ahead. I wholeheartedly recommend this hotel to anyone seeking a memorable and uplifting start to their new year.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review. We are delighted to hear that your New Year stay at Mövenpick Living West Hanoi was both revitalizing and memorable. It’s especially rewarding to know that Mr. Dzung and our team made you feel warmly welcomed and cared for. We are thrilled that our peaceful atmosphere, comfortable facilities, and thoughtful touches contributed to a positive and energizing start to your year. Your kind words inspire us to continue delivering experiences that leave our guests feeling valued and uplifted. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 1.0/5

Sumin Y. Business - Confirmed reviews ALL

unkind front desk, Sloppy housekeeping, Everything is in shambles

Dear Valued Guest, We are truly sorry to hear about your disappointing experience during your stay. The issues you encountered with our front desk service and housekeeping fall far short of the standards we strive to uphold, and we sincerely apologize for the inconvenience caused. Please know that your feedback has been shared with the relevant teams so we can address these shortcomings and improve our service. We hope to have the opportunity to restore your trust and provide a much better experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 3.5/5

Jinli L. Business - Confirmed reviews ALL

hotel was located in a very good location but the breakfast is average. i stayed for 3 nights and the breakfast for the 3 days are almost the same nothing changes. after the second day i did not bother to even have the breakfast.

Dear Valued Customer, Thank you for taking the time to share your honest feedback with us. We are pleased to know that you appreciated our convenient location. At the same time, we sincerely regret that the breakfast experience did not meet your expectations, particularly regarding the lack of variety during your stay. Your comments are well noted and have been shared with our culinary team, as we continuously review our offerings to provide more diversity and freshness, especially for guests staying multiple nights. We truly value your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 4.5/5

Leonides G. Business - Confirmed reviews ALL

The hotel is walking distance from our office and the staff are extremely friend.

Dear Valued Customer, Thank you very much for sharing your wonderful feedback and for your perfect rating. Your feedback is incredibly important to us, and we are committed to continuously improving to provide even better experiences for our guests. We look forward to welcoming you back to Mövenpick Living West Hanoi in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 205 reviews 7.5/10 Location
  • 393 reviews 8.8/10 Room
  • 548 reviews 9.5/10 Service
  • 204 reviews 9.7/10 Cleanliness
  • 180 reviews 8.9/10 Comfort
  • 158 reviews 8.9/10 Amenities
  • 153 reviews 9.7/10 Vibe
  • 141 reviews 7.5/10 Breakfast

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