Dear Mr. W., Thank you very much for taking the time to share your feedback with us. First and foremost, please accept our sincerest apologies for the condition of the room during your recent stay. The stain you encountered clearly fell short of the standards we strive to maintain, and we fully understand your disappointment, especially as you have stayed with us many times and previously had positive experiences. We would also like to sincerely apologize for the lack of appropriate follow-up from our team when you mentioned the issue at check-out. We acknowledge that we should have taken your feedback more seriously and handled the situation with greater care and attention. Please rest assured that your comments have been shared with the relevant teams and will be carefully reviewed, particularly our room inspection and housekeeping procedures, as well as our communication at check-out. Your feedback is valuable in helping us identify where we need to improve and prevent a similar experience in the future. As a gesture of our sincere apologies and appreciation for your understanding, we would be pleased to offer you a complimentary room upgrade along with Lounge Access, so that we may have the opportunity to provide you with the experience and level of service you have come to expect from us. We truly hope you will give us another opportunity to welcome you back. It would be our pleasure to personally ensure that your next stay is a much more comfortable and memorable one. Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention. Thank you & Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for sharing your detailed feedback and for your wonderful rating. We are delighted to know that you truly enjoyed your stay and that the anniversary decorations, cake, and welcome drink helped make your celebration feel special. It is always our pleasure to create memorable moments for our guests. At the same time, we sincerely apologize for the insufficient information about the Train Street and that the train schedule information you received was inaccurate. We understand how important clear and reliable information is, especially when guests are planning their time in Hanoi. We will follow up with the relevant teams to improve both our communication of hotel facilities and the accuracy of local recommendations. Thank you again for recognizing our team's efforts and for helping us identify areas where we can do better. We hope to have the pleasure of welcoming you back and providing an even more seamless experience on your next visit. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your exceptional review and kind recommendation. We are truly delighted to know that you enjoyed the balance of our modern design, inviting atmosphere, and the comfort of a home-away-from-home. It is especially wonderful to hear that our hotel provided the right setting for your business visit while allowing both you and your client to feel relaxed and comfortable. We are also grateful for your recognition of our service and hospitality. Your thoughtful words are a great encouragement to our entire team. We look forward to welcoming you and your clients back to Mövenpick Living West Hanoi for another outstanding experience. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your excellent rating and for sharing your feedback with us. We are pleased to know that you enjoyed a comfortable stay and had the opportunity to explore and shop at the local shops nearby. We hope you also enjoyed discovering the convenience and charm of the surrounding neighborhood. We sincerely look forward to welcoming you back to Mövenpick Living West Hanoi for another enjoyable stay. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Mr. Ivano I. C., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay comfortable, while we sincerely apologize for the inconveniences you experienced. We particularly regret the confusion during your arrival regarding breakfast. We will review this with our Front Office team to ensure clearer communication and a smoother welcome for our valued members. We also appreciate your comments regarding the sauna and men's changing facilities, including the towel bin and locker instructions. Your observations about the Executive Lounge access and the resulting noise and privacy concerns are equally valuable, and we will review the current arrangement carefully with the relevant teams. Thank you again for helping us identify these areas for improvement. We hope to have the opportunity to welcome you back and provide a more seamless and comfortable experience. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Wei M. T., Thank you for taking the time to share your feedback with us. We are pleased to know that you found your stay comfortable. At the same time, we sincerely apologize for the concern regarding the step before the lift on the way to the 9th-floor breakfast area. We fully understand your concern about the potential safety risk, especially when the step may not be immediately noticeable. We have taken note of your feedback and will review the area with our team to improve visibility and ensure a safer experience for our guests. We also appreciate your comments regarding the crowded breakfast area on the first floor and will continue working to improve the breakfast experience during busy periods. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback and for choosing Mövenpick Living West Hanoi. We are delighted to know you enjoyed your stay and appreciated our service. Your kind words encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again soon. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Dear Mr. Jaeyoung I., Thank you very much for your wonderful review and perfect rating. We are delighted to know that you had a refreshing and comfortable stay with us despite the warm weather. It is especially rewarding to hear that Mr. Dzung's hospitality and Ms. Ca's attention to detail helped make your experience feel welcoming and memorable. Your kind recognition will be shared with both team members, and I am sure it will serve as great encouragement to them and the entire team. Thank you for your recommendation and for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Dear Ms. Valued guest, Thank you very much for your wonderful review and perfect rating. We are truly delighted to know that you enjoyed your stay and that our team's attentive and supportive service made such a positive impression on you. Your kind words are a great encouragement to all of us. Thank you once again for your trust and for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Dear Ms. Thi H. M. P., Thank you for choosing Mövenpick Living West Hanoi once again and for sharing your feedback. We are delighted to know that your family continues to enjoy comfortable stays with us and that our team was able to make your check-in and check-out experience smooth and effortless. Your continued trust means a great deal to us. We appreciate your feedback and will continue striving to enhance our services and create an even better experience during your future visits. We look forward to welcoming you and your family back again soon. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Dear Valued guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to learn that you had an enjoyable seven-day stay with us and that our team made such a positive impression. Your comments about our service, accommodations, and relaxing pool facilities are truly appreciated. It is especially rewarding to know that we were able to meet the standards you associate with the Accor brand. Your recognition serves as great encouragement for our team to continue delivering exceptional experiences to all our guests. Thank you once again for your kind words and support. We look forward to welcoming you back to Mövenpick Living West Hanoi for another memorable stay in the near future. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your kind feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you were very happy with your stay and enjoyed the excellent service from our team as well as the fantastic food. Your positive comments are truly appreciated and serve as great encouragement for all of us. We also appreciate your feedback regarding the hotel location. While we are situated away from the main tourist attractions, many guests value the quieter atmosphere and convenient access to the western business district. Thank you once again for your support. We look forward to welcoming you back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you had a comfortable stay with us. Your positive rating is truly appreciated and encourages our team to continue delivering a pleasant and relaxing experience for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you had a pleasant and relaxing stay, and that you appreciated the friendliness of our team, the cleanliness of our facilities, and the pool on the 9th floor. Your kind words are truly appreciated, and we look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your kind feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed the spacious room and found it suitable for your family, especially when traveling with young children. It is also wonderful to hear that you had a pleasant stay with us. We truly appreciate your support and look forward to welcoming you and your family back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your thoughtful feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed your stay, especially the friendly service and comfortable rooms, and that you would consider returning—this truly means a lot to us. We also appreciate your helpful tip regarding the air conditioning, as well as your suggestion for an additional bench at the gym. Your feedback has been shared with the relevant teams for consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable comments. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your kind feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you had a comfortable stay and experienced warm service from our team. Your positive comments are truly appreciated and encourage us to continue delivering attentive hospitality. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you had a comfortable stay and experienced excellent service from our team. Your special recognition of Veronica and Anh at reception truly means a lot to us, and we will be pleased to share your compliments with them. Thank you once again for your kind words. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing Mövenpick Living West Hanoi. We are delighted to know that you enjoyed your stay and found our team friendly and welcoming. Your kind words truly mean a lot to us. We sincerely appreciate your support and are very happy to hear that you plan to return. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi