Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 808 reviews

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Mövenpick Living West Hanoi - Image 1
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21 Duy Tan Street, Cau Giay Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Cau Giay Ward
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Executive Lounge

The Executive Lounge, located on the 9th floor, provides the exclusive offerings such as private breakfast, tea & coffee all-day refreshment and afternoon cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  808 reviews

Customer review rating 5.0/5

Fenny K. Families - Confirmed reviews ALL

I truky enjoyed my stay here, service was great, staff are helpfull. I enjoyed my platinum benefit here. Location is a bit far from downtown but there are many local restaurant nearby the hotel.

Dear Valued Customer, Thank you very much for choosing Mövenpick Living West Hanoi for your family trip and for your continued loyalty as an ALL – Accor Live Limitless Platinum member. We’re delighted to hear that your stay “felt like home,” and that you enjoyed the warm service, helpful staff, and the convenience of local restaurants around our hotel. Regarding the room upgrade, we sincerely apologise for any confusion. In this stay, the room category you booked was already the highest room type available in our hotel; as a result, no higher category remained for us to upgrade you to. We will ensure that this is communicated more clearly to our Platinum members in similar cases so expectations are fully aligned. Thank you once again for your valuable feedback and for recommending us. We look forward to welcoming you and your family back to Hanoi soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Bonnie J. C. Business - Confirmed reviews ALL

The staff are very helpful, professional, and courteous. Special thanks to Mr. Cent, Mr. Charles, Ms. Quynh Duong, Mr. Kent, Mr. Edward, Ms. Anh, Ms. Bonnie, Ms. Rose, Mr. Frank, Mr. Sweet, Ms. Ly, Mr. Nick, the chefs cooking eggs at breakfast, and so many more. I am sorry I do not remember all the names, but everyone is always so helpful. All of the staff help me to feel welcome, happy, safe, and a part of the hotel family.

Dear Valued Customer, Thank you very much for sharing such a warm and heartfelt review. We are truly delighted to know that our team made you feel welcome, safe and part of the hotel family throughout your stay. Your kind words about the helpfulness and professionalism of our staff mean a great deal to all of us. We especially appreciate your compliments for the Front Office, Lounge and Restaurant teams — your recognition will be shared with everyone as a wonderful encouragement. We are also very pleased to see your perfect scores across the key areas of your stay. At the same time, we have noted your feedback regarding the reduction of single-use plastics, and we will continue working to strengthen our sustainability practices. Thank you once again for your trust and kindness. We look forward to welcoming you back “home” on your next visit to Hanoi. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Poopalasingham V. Business - Confirmed reviews ALL

One of the better experiences - friendly staff, clean facility

Dear Valued Guest, We truly appreciate your perfect score and your comments about friendly staff and a clean, well-kept facility. It’s wonderful to hear that your business stay with us counts as “one of the better experiences”, from check-in and breakfast to WiFi and cleanliness. Thank you for recommending us to others. We hope to have the pleasure of welcoming you back to Mövenpick Living West Hanoi on your future trips. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 4.5/5

Teck L. H. Business - Confirmed reviews ALL

Extremely satisfied with the services of the staffs

Dear Valued Customer, Thank you very much for choosing Mövenpick Living West Hanoi for your recent business trip and for taking the time to share your feedback with us. We are delighted to hear that you had a good stay and were extremely satisfied with the service from our team. Your kind recognition of Ms. Ly at breakfast is especially appreciated — we are very pleased that her courteous manner, attention to your name and your usual coffee order helped make your mornings more enjoyable. Your compliments will be warmly shared with her and the team. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Gold member and your positive comments about the booking experience via the Accor reservation center. We have noted your rating of our sustainable development initiatives and will continue working to further enhance our efforts in this area. Thank you once again for your recommendation. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Dominic M. H. H. N. Business - Confirmed reviews ALL

Ever since when I have experienced my first stay in your hotel during my business trip in Hanoi , it has become the only hotel I will only want to stay again . Thank you for maintaining the quality of service from your staff

Dear Valued Customer, Thank you very much for your continued trust in Mövenpick Living West Hanoi and for sharing such a heartwarming review. It means a great deal to us to know that since your first business trip to Hanoi, our hotel has become your preferred and only choice. We are delighted that this most recent stay was “another great stay” and that our team once again delivered the level of service you have come to expect. Your perfect scores for arrival, accommodation, cleanliness, our team and sustainable initiatives are truly encouraging, and we are especially grateful for your loyalty as an ALL – Accor Live Limitless Platinum member. At the same time, we appreciate your comments on the Wi-Fi connection speed and breakfast. Your feedback has been shared with our IT and Culinary teams so we can continue to enhance these aspects and make your future stays even more seamless. Thank you once again for your ongoing support and recommendation. We very much look forward to welcoming you back “home” on your next visit to Hanoi. Warm regards, Hotel Management Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 172 reviews 7.5/10 Location
  • 364 reviews 8.8/10 Room
  • 490 reviews 9.5/10 Service
  • 190 reviews 9.4/10 Cleanliness
  • 142 reviews 9.6/10 Vibe
  • 142 reviews 8.8/10 Amenities
  • 132 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.