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Mövenpick Hotel Hanoi 5 stars

Customer review rating 4.5/5 2,678 reviews

ALLSAFE approved hotel

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Mövenpick Hotel Hanoi
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+ 20 Services

Hotel extras

  • Stylish rooms for business or leisure

  • Functional meeting facilities

  • Innovative culinary concepts

  • Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter Paying
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre Paying
  • Well-being
  • Babysitting on request Paying
Business services
  • 4 Meeting room(s)
  • Business center with support staff Paying
  • Copy/print service available Paying

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000 hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Our accommodation(s)

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

Lounge 83

The Lounge 83 is a perfect place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from our cellar. An ideal place to catch up with friends and enjoy the warm and relaxed atmosphere.

Non contractual photo

Lounge 83

The Lounge 83 is a perfect place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from our cellar. An ideal place to catch up with friends and enjoy the warm and relaxed atmosphere.

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 52

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mövenpick Hotel Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,678 reviews

TripAdvisor Rating 4.5/5

1,732 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent service

Customer review rating 5.0/5

Chris S. Business - 04/09/2021 Confirmed reviews ALL

I was in Hanoi on business but the city went into lockdown So I had to remain in the hotel most of the time and conduct my business online There was brief meetings on site but most of my time was in the hotel room - the GM - Nicolas Josi and his team were excellent in keeping me supplied with great food and beverages

Good stay

Customer review rating 4.0/5

N. N. A. Solo - 27/07/2021 Confirmed reviews ALL

The room is very clean. The staff is nice and helpful.

Satisfied stay

Customer review rating 4.0/5

Quang N. Solo - 07/07/2021 Confirmed reviews ALL

Very satisfied stay, except that in the check out morning the room next to mine was very loud. The guest was drunk.

Good location, excellent customer service.

Customer review rating 4.5/5

Anonymous Business - 27/06/2021 Confirmed reviews ALL

We were thoroughly impressed by professionalism of the front desk staff and restaurant staff. Amazing! The room was clean and we felt very comfortable there even during Covid times.

Good stay

Customer review rating 3.5/5

Anonymous Couples - 30/05/2021 Confirmed reviews ALL

Ok

Dear Chau Ngoc Le P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are glad to hear that your stay with us has been pleasant and overall a comfortable experience. As a precaution measure during this time, we have removed the minibar items in-room and switched to deliver upon request. It is our regret that we haven't been clear enough in our communication regarding this change to you during your stay with us. Our team appreciates your feedback and will work to improve for your future stays. We hope that we will have the opportunity to welcome you back soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Well located but little bit disappointed about facility

Customer review rating 4.0/5

Nguyen T. Couples - 17/05/2021 Confirmed reviews ALL

The hotel is located right at the center, very convenient for travelling around tourist places, helpful staffs, nice French architecture. However, i am quite disappointed about no swimming pool, small lounge. The room price is not included breakfast. I thought Accor member card would offer better price, but without breakfast the price is similar with offered price in booking.

Good comfortable stay

Customer review rating 4.0/5

Arun Solo - 14/05/2021 Confirmed reviews ALL

Very good check in and stay , I really loved the soup :)

Well located .. amazing hospitality

Customer review rating 5.0/5

A. H. Business - 10/05/2021 Confirmed reviews ALL

Just in awe of the hospitality and the personal experience from complete staff Right from housekeeping to breakfast restaurant to reception to managers everything had an extremely well coordinated hospitable atmosphere

well located and maintenance and friendly environment

Customer review rating 4.5/5

T. B. Families - 07/05/2021 Confirmed reviews ALL

It's not my first time staying here at Movenpick but it's different this time, not a business stay but a vacation and my teenage daughter accompanied me. Other than the great location that helps both of us able to cruise along Hanoi either by grab, taxi or foot :), all of the friendly staffs here gave a lot of impression to my daughter. The pandemic is not easy for everyone but it's just a little thing that you place the safety kits inside the room impressed us. In short, my daughter wishes coming back soon and she already made the recommendation to not just her friends but also to couple of my friends that yet to have a chance to enjoy the cozy, friendly place with of course good food & beverage too :)

Good stay

Customer review rating 4.0/5

Mr Solo - 05/05/2021 Confirmed reviews ALL

It was a good stay. The staff were friendly especially the front desk agent who checked me in. I didn't get her name. She tried her best to give me answers.

Dear MR, Thank you for your lovely review on our hotel. It is always a pleasure to receive a good feedback from our guests regarding our services. We has made note of your comment regarding the smell and wifi conection quality for future improvement. Thank you for choosing our hotel as your home away from home, we would be delighted to have another opportunity to welcome you back in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Very smell is terrible

Customer review rating 0.5/5

C. T. P. Business - 05/05/2021 Confirmed reviews ALL

Hi all, I been lived in Movenpick Hanoi many times when I had business trip there, but to be honest, I had a bad experience recent times. The facility in the hotel is quite old, the bed sheet is very rough with very low quality.. most importantly, the smell in the room and aisle is really terrible. The smell is very mildewed.. really uncomfortable smell. For your good team information, thanks.

Dear Mr. Tzu Thank you for taking the time to tell us about your experience during last weeks stay. We are enormously sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies. We are taking all actions to assure your next stay will be rectified on all points mentioned concerning the linen as well as the smell in the room. In the meanwhile we wish you only the best for the upcoming time and hope to welcome you back soon. In case of any needs on pre-arrival or during your stay please do not hesitate to contact me directly it would be of great pleasure to assure all comforts. I wish you a great day ahead Mr. Tzu and once again thank you for your input. Kind regards, Nicolas General Manager

Well located

Customer review rating 3.5/5

T. Business - 04/05/2021 Confirmed reviews ALL

If having swimming pool is good

Dear Mr. T., Thank you for choosing Mövenpick Hotel Hanoi for your stay. We are sorry with your experience which not up to your expectations. Due to our small footprint, there is currently no swimming pool on the hotel's premise as of now. We always respect customers' feedback to continually improve our services and facilities, and please be assured that our team has taken note of your suggestion for our future renovation. We hope that we will have the opportunity to welcome you back as a part of your next stay. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Well located & pleasant stay

Customer review rating 4.5/5

Lan A. Business - 04/05/2021 Confirmed reviews ALL

This is my favourite place, very convenient location, friendly and helpful staff, nice food and effective services. Big thanks to the team at Movenpick HN

Dear Lan A., Thank you for this lovely feedback, it's our pleasure to welcome you at this time. We always want to receive valued customer's contribultions to improve our sevice and quality better. We look forward to welcoming you back. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Excellent staff and warm welocome every day

Customer review rating 4.5/5

Paul C. Business - 01/05/2021 Confirmed reviews ALL

Even though my stay was for a fairly long duration I cannot think of any complaints during that time

Dear Mr. Paul C., Thank you for your wonderful review on our team. Your extended stay with us was a memorable time for our team and we are delighted that we were able to help you have a welcoming experience as well. It is our hope that we will have the opportunity to welcome you back in the near future. In the meantime, please take care and we wish you all the best. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Well located , good stay

Customer review rating 4.0/5

N. Families - 27/04/2021 Confirmed reviews ALL

Cozy stay

Bad stay

Customer review rating 2.5/5

Anonymous Business - 27/04/2021 Confirmed reviews ALL

I got food poison after breakfast at your hotel. When I bite a white rice cake with beef meats, the tast was sour and strange. I stopped eating at sight. After checkout, I had antibiotics for two times and got well. I can consider this difficult situation of COVID 19 and your challenge for it but a five star hotel to serve rotten foods is not acceptable. I will consider if I stay at your hotel again.

Dear Mr. Yuzo T., Thank you for sharing your feedback and bringing this issue to our attention. First of all, we would like to share our deepest apology about this regrettable situation and we hope that you are feeling well. Please be assured that we take our guests' well-being and food safety very seriously and will take actions to get to the heart of the problem. Our management team has been made aware of your feedback, and we will be in contact promptly after discussing and checking over with our Executive Chef. In the meanwhile, I can be reached via email should you wish to contact us directly about any concerns. Best regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

So good

Customer review rating 4.5/5

Huong Business - 26/04/2021 Confirmed reviews ALL

Very good

"Xin chào Huong, Cảm ơn quý khách đã dành thời gian viết phản hồi về dịch vụ của khách sạn Mövenpick Hotel Hanoi. Khách sạn xin chân thành cảm ơn quý khách đã lựa chọn khách sạn Mövenpick Hotel Hanoi là nơi nghỉ ngơi trong chuyến đi của mình, chúng tôi sẽ cố gắng cải thiện chất lượng dịch vụ hơn nữa để đạt mức hài lòng tối đa. Khách sạn rất mong lại được đón tiếp quý khách trong thời gian gần nhất. Trân trọng, Nicolas Josi, Tổng Giám Đốc Khách sạn Mövenpick Hà Nội"

Warm service excellent location

TripAdvisor rating 5.0/5

rpapa2021 27/03/2021 TripAdvisor review

I stayed 11 nights at Mövenpick Hanoi, everything was perfect. Very friendly staff always ready to make us feel important. Very good breakfast buffet and a la carte option. Super central location. Everything was perfect, strongly recommended .

Dear rpapa2021, Thank you for taking your time to write this wonderful feedback on our hotel, particularly on our team's dedication and overall services. It is always a pleasure to hear that our guests enjoyed their experience with us, and in this case we are glad that we were able to help you have a long and comfortable stay. We look forward to welcoming you again in the near future, and once again thank you for choosing Mövenpick Hotel Hanoi as your home away from home. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

The service so bad

TripAdvisor rating 1.0/5

hoalethiviet Business - 14/12/2020 TripAdvisor review

There are problems in internal processes. Employee's behaviour was too bad. I've always been here because of the convenient location, but from now on, I will never stay there. What a terrible experience!

Dear hoalethiviet, Thank you for taking the time to share your review with us. First of all, we are sorry to hear that you have less than satisfying experience during your stay with us. We would like to assure you that this is a singular problem that is not representative of our services. At Mövenpick Hotel Hanoi, we are always aiming to ensure our guests feel at home with personalised services, as such, your feedback is a valuable information for us to improve in order to serve you better. Please do not hesitate to let us know about the problems you have experienced via Linh.Nguyen@movenpick.com as we would like to understand the issues and resolve them momentarily for you. We wish you all the best and hope that we can regain your trust in the future. Kind regards,

All the little attentions

TripAdvisor rating 5.0/5

Plefoll35 Business - 27/10/2020 TripAdvisor review

First time returning to this property since the lockdown. Really appreciated all measures taken, without creating anxiety just a warm feeling of safety and care. From the gentle modification of the reception to the care package in the room... All services remain optimum, great breakfast, fast check-in/out... Hope to be back again soon.

Dear Plefoll35, Thank you for sharing this lovely review on our hotel. We are delighted to hear that you have had a wonderful time staying with us. We are glad to know that our effort to create a safe and reassuring experience for our guests during this unprecedented period has been of help and comfort to you. We look forward to welcoming you to our hotel again soon and wish you all the best in the meantime. Kind regards,

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