Mövenpick Hotel Hanoi 5 stars

Customer review rating 4.5/5 2,548 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mövenpick Hotel Hanoi
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Stylish rooms for business or leisure

  • Functional meeting facilities

  • Innovative culinary concepts

  • Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
Business services
  • 4 meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying
Information message

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000
hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Our accommodation(s)

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony, Corner Room *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)
Rooms

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

LOUNGE 83

Non contractual photo

Located adjacently to Mövenpick Hotel Hanoi's main lobby, Lounge 83 is a perfect and chic place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from the cellar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 52

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mövenpick Hotel Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,548 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,732 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

H. Business - 12/01/2021 Confirmed reviews ALL

Hotel location, services is nice. Staffs is friendly However, the soundproof should be improved, quite noisy noise from street and inside floors.

Average stay before leaving early from Hoan Kiem the next day.

Customer review rating 4.5/5

Sean S. Couples - 08/01/2021 Confirmed reviews ALL

We stayed as we were taking the bus at 6.30am the following morning to Sapa and we needed to be at a hotel in Hoan Kiem. It is in a good location but there was an issue with ordering breakfast delivery.

Good stay

Customer review rating 4.5/5

Pierre N. Business - 05/01/2021 Confirmed reviews ALL

It was my first stay for biz trip at Movenpick Hanoi and i was satisfied about the hotel staffs, ambient and location.

Good stay

Customer review rating 4.5/5

Tran T. D. Solo - 04/01/2021 Confirmed reviews ALL

Good

Well located with well services

Customer review rating 4.5/5

T. L. M. Business - 04/01/2021 Confirmed reviews ALL

Excellent stay with Movenpick HN. I have excellent experient with Movenpick in Viet Nam

Good stay

Customer review rating 4.5/5

Long D. N. Couples - 03/01/2021 Confirmed reviews ALL

Well-decorated, well-equipped, clean room. The bed however was squeaky. Hope to get a better bed next time. Service was great, except for one slightly annoyed staff answering the phone at some point; but that's minor. Overall, great experience as always. Will come back.

Perfect spot in the central of Hanoi, close to nearly every place I need to be and visit.

Customer review rating 4.5/5

N. D. K. N. Families - 02/01/2021 Confirmed reviews ALL

Fast check in, friendly staffs and amazing location.

Good location, nice bed

Customer review rating 4.5/5

Phan L. H. Business - 31/12/2020 Confirmed reviews ALL

Well ventilated room, sound proof.

Excellent as always

Customer review rating 4.5/5

Helmut T. Business - 31/12/2020 Confirmed reviews ALL

Professional staff, spotless rooms, attention to detail

Well located

Customer review rating 4.5/5

T. N. Business - 28/12/2020 Confirmed reviews ALL

Warm welcome, friendly serving

unprofessional attitude

Customer review rating 4.5/5

Mr. D. Couples - 15/12/2020 Confirmed reviews ALL

from the receptionist to the technical staff are not professional. There is no minibar in the room, despite the suite class

Dear Nguyen Tai D., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always acquire your comment and compromise to improve our service and staffs behavior in all departments in order to offer you a better stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrent. Regarding the minibar, we have switched the minibar service to be provided on a order basis as an effort to ensure the room is as safe as possible during this unprecedented time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to gain back your trust in the future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Excellent hotel, staff and location.

Customer review rating 4.5/5

Rowan L. Business - 14/12/2020 Confirmed reviews ALL

See above

Dear Rowan, Hope you are doing well and the entire team made it well back to Australia, with the Quarantine hopefully soon over. I wish you, your family and the entire team a Merry Christmas and a excellent upcoming 2021. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In case of any upcoming bookings or needs during your next stay in Vietnam please contact me at any time. Take well care and all the best, Nicolas

Nice hotel with good services

Customer review rating 4.5/5

Chalermchai P. Business - 14/12/2020 Confirmed reviews ALL

I prefer on the hotel services (room, food, staff) but the small part you need to care is the hotel doesn't have any electric outlet in the toilette to plug the hair-drier.

Good stay

Customer review rating 4.5/5

P. Couples - 14/12/2020 Confirmed reviews ALL

Staff is very kind. When asked, they kindly answered. Hotel in a goos position Comfortable and clean If come back again Hanoi, I will go this hotel again

The service so bad

TripAdvisor rating 4.5/5

hoalethiviet Business - 14/12/2020 TripAdvisor review

There are problems in internal processes. Employee's behaviour was too bad. I've always been here because of the convenient location, but from now on, I will never stay there. What a terrible experience!

Dear hoalethiviet, Thank you for taking the time to share your review with us. First of all, we are sorry to hear that you have less than satisfying experience during your stay with us. We would like to assure you that this is a singular problem that is not representative of our services. At Mövenpick Hotel Hanoi, we are always aiming to ensure our guests feel at home with personalised services, as such, your feedback is a valuable information for us to improve in order to serve you better. Please do not hesitate to let us know about the problems you have experienced via Linh.Nguyen@movenpick.com as we would like to understand the issues and resolve them momentarily for you. We wish you all the best and hope that we can regain your trust in the future. Kind regards,

Great location, fantastic service

Customer review rating 4.5/5

Tam N. Business - 13/12/2020 Confirmed reviews ALL

Movenpick is located right at the heart of Hanoi. The staff is very friendly and provides exceptional assistance. Well done Movenpick Hanoi. See you next time

Well located

Customer review rating 4.5/5

Manh N. Families - 12/12/2020 Confirmed reviews ALL

Friendly staffs, good service,..

Dear Manh Hung N., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. I am sorry that your experience during the booking process did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good to be back

Customer review rating 4.5/5

Elena I. Business - 10/12/2020 Confirmed reviews ALL

Stayed in the hotel before the pandemic i was very pleased to see that the hotel is still offering excellent service with friendly staff and well appointed rooms.

Dear Elena I., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are so glad to hear that you enjoyed your accommodations, as well as our service. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

well located, friendly staff, cozy

Customer review rating 4.5/5

N. Families - 09/12/2020 Confirmed reviews ALL

good stay , helpfull staff (reception)

Customer review rating 4.5/5

Peter Business - 08/12/2020 Confirmed reviews ALL

Superb staff who were friendly and courteous and looked after us very well.

Our most recent 20 reviews

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