Mövenpick Hotel Hanoi Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,645 reviews

Best price
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Mövenpick Hotel Hanoi Centre - Image 1
Mövenpick Hotel Hanoi Centre - Image 2
Mövenpick Hotel Hanoi Centre - Image 3
Mövenpick Hotel Hanoi Centre - Image 4
83A Ly Thuong Kiet, Cua Nam ward, Hanoi, Vietnam, 10000 HANOI, Vietnam

Description

Hotel extras

  • Modern, stylish rooms for both business and leisure stays

  • Flexible meeting spaces with smart setup

  • Creative dining with international & local flavors

  • Fully equipped gym and relaxing wellness area

  • Enjoy free daily Chocolate Hour from Mövenpick

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin

Photo out of - Classic Twin

32 sqm of intuitively designed space for the comfort of travellers. Unwind with plush twin beds, pillow menu, 49" Smart TV, Free Wi-Fi, en suite bathroom with eco-friendly amenities and rain shower. Daily complimentary Chocolate Hour.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

A stay of style and comfort awaits. 32 sqm, plush king bed, pillow menu, modern bathroom with separate bathtub and rain shower, eco-friendly amenities, 49" Smart TV, free Wi-Fi, Nespresso coffee machine, Daily complimentary Chocolate Hour.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Designed for the comfort of travellers, this 35 sqm room includes plush king bed, pillow menu, separate bathtub and rain shower, eco-friendly amenities, 55" Smart TV, free Wi-Fi and Nespresso coffee machine. Daily complimentary Chocolate Hour.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

32 sqm of style and comfort. Unwind with plush king bed, pillow menu, en suite bathroom with eco-friendly amenities, 49" Smart TV, free Wi-Fi and Nespresso coffee machine. Access to Executive Lounge with daily refreshment. High floor guaranteed.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

32 sqm of style and comfort. Unwind with plush twin beds, pillow menu, en suite bathroom with eco-friendly amenities, 49" Smart TV, free Wi-Fi and Nespresso coffee machine. Access to Executive Lounge with daily refreshment. High floor guaranteed.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

35 sqm of style and comfort. Unwind with plush king bed, pillow menu, separate bathtub and rain shower, eco-friendly amenities, 55" Smart TV, and Nespresso coffee machine. Exclusive access to Executive Lounge and benefits. High floor guaranteed.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

62 sqm of relaxed elegance with separate living room and bedroom. Unwind on the highest floor with plush king bed, pillow menu, 55" Smart TV, eco-friendly amenities, separate bathtub and rain shower. Exclusive access to Executive Lounge and benefits.

  • Views:

    City View

Max. number of persons
3
Area
From 62 m² / 667 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mövenpick Hotel Hanoi Centre

83A Ly Thuong Kiet, Cua Nam ward, Hanoi, Vietnam
10000 HANOI
Vietnam

GPS:21.025106, 105.844345

Telephone
Fax +84 24 3822 2822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 155 rooms
  • One room for people with reduced mobility
  • 21 family rooms
  • 21 connecting rooms
  • 155 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English
  • French
  • Dutch
  • Vietnamese
  • Chinese Mandarin

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Cabana Club Pool

  • Outside
  • On site

Kinetic Gym and Wellness Studio Additional charge

  • On site
  • Sauna room
  • Massage Additional charge
  • On site
  • Outdoor parking
  • Private

O Macanese

Photo out of - O Macanese

At the heart of our hotel, O Macanese is the smashing together of Portuguese and Cantonese cultures.

Cooking style
International
Chef name
Quyen Nguyen Thi Ngoc
Capacity
65
Accessibility
Accessible service
10000 Hanoi, Vietnam
Telephone +84 842438222800
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

At the heart of our hotel, O Macanese is the smashing together of Portuguese and Cantonese cultures.

Cabana Club

Photo out of - Cabana Club

Cabana Club, our poolside outlet, captures the best of this vibrant melange with a heady mix of rich cigar smoke, tropical rum cocktails, sizzling barbecue, and sassy salsa.

Bar Type
POOL BAR
Capacity
80
Accessibility
Accessible service
Menu PDF
Telephone +84 24 3822 2800
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash

Cabana Club, our poolside outlet, captures the best of this vibrant melange with a heady mix of rich cigar smoke, tropical rum cocktails, sizzling barbecue, and sassy salsa.

Located on the third floor, the Kinetic Gym and Wellness Studio boasts modern exercise equipment, along with massage and sauna facilities for guests seeking to destress and rejuvenate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,645 reviews

Customer review rating 4.0/5

Chui Y. L. Families - Confirmed reviews ALL

Dear Chui Y. L., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our convenient location, diverse culinary offerings, and attentive service. It is our goal to ensure a pleasant experience for all guests, and we are glad that our staff could assist you during your transition from the Mercure Hotel. We are sincerely sorry if we could not reach your full satisfaction and we look forward to welcoming you back in the future. Thomas EVRARD General Manager

Customer review rating 4.5/5

Jutta B. Couples - Confirmed reviews ALL

Dear Jutta B., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you enjoyed our friendly service and found our location and facilities to your satisfaction. Your appreciation motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back on your next visit to Hanoi. Thomas EVRARD General Manager

Customer review rating 4.5/5

Pei C. K. Couples - Confirmed reviews ALL

Dear Pei C. K., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you found our service excellent and enjoyed the well-appointed room and breakfast offerings. Your feedback is a great motivation for our team, and we look forward to welcoming you back for another memorable experience. Thomas EVRARD General Manager

Customer review rating 2.0/5

Jonas G. S. C. Couples - Confirmed reviews ALL

Dear Jonas G. S. C., Thank you for sharing your feedback regarding your recent experience at Mövenpick Hotel Hanoi Centre. I sincerely apologize for the cleanliness issue you encountered with the coffee table, as well as the lack of response to your email. We take cleanliness seriously and your comments will be reviewed with our team to enhance our service quality. Your satisfaction is important to us. Sincerely, Thomas EVRARD General Manager

Customer review rating 5.0/5

Jiyoo L. Families - Confirmed reviews ALL

Dear Jiyoo L., Thank you very much for your kind and detailed feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. It is delightful to hear that you and your mother enjoyed your birthday trip and that your experience met your expectations, especially as a Platinum member of our loyalty program. We take great pride in providing exceptional hospitality, and I am thrilled to know that our team was able to make your stay memorable with the complimentary cakes. It is always our aim to go above and beyond to ensure that our guests feel valued and appreciated. I will certainly share your compliments with our restaurant and housekeeping teams, as they will be pleased to hear their efforts contributed positively to your experience. I am glad that you found our hotel's location convenient for accessing various tourist attractions, and I appreciate your note regarding the city's traffic. Your safety and comfort are of utmost importance to us, and we strive to create a relaxing environment where guests can unwind. We are also pleased to hear that you enjoyed our breakfast offerings, which are designed to cater to a variety of tastes with seasonal selections. Thank you for your high recommendation. We look forward to welcoming you back for another stay, where we hope to create even more wonderful memories for you and your family. Best regards, Thomas EVRARD General Manager

Dear Chui Y. L., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our convenient location, diverse culinary offerings, and attentive service. It is our goal to ensure a pleasant experience for all guests, and we are glad that our staff could assist you during your transition from the Mercure Hotel. We are sincerely sorry if we could not reach your full satisfaction and we look forward to welcoming you back in the future. Thomas EVRARD General Manager

Customer review rating 3.5/5

Long S. Business - Confirmed reviews ALL

New member should be able to collect welcome points or perk in the same day to encourage membership. Able to provide discount when taking grab to airport or office.

Customer review rating 4.5/5

Ulla G. Couples - Confirmed reviews ALL

After a long flight this stay was extremely comfortable. A beautifully appointed and spacious room and a great breakfast buffet. Ticked all the boxes.

Dear Ulla G., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you found our location convenient and your room comfortable and spacious. It is also wonderful to know that you enjoyed our breakfast buffet. Your feedback motivates our team to continue providing exceptional experiences for our guests. Best regards, Thomas EVRARD General Manager

Customer review rating 4.5/5

Jutta B. Couples - Confirmed reviews ALL

Friendly staff, and nice rooms. Hotel has adequate facilities and benefits from a great location.

Dear Jutta B., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you enjoyed our friendly service and found our location and facilities to your satisfaction. Your appreciation motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back on your next visit to Hanoi. Thomas EVRARD General Manager

Customer review rating 4.5/5

Pei C. K. Couples - Confirmed reviews ALL

Well functional room with very good breakfast. Very impressed with services provided.

Dear Pei C. K., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you found our service excellent and enjoyed the well-appointed room and breakfast offerings. Your feedback is a great motivation for our team, and we look forward to welcoming you back for another memorable experience. Thomas EVRARD General Manager

Customer review rating 2.0/5

Jonas G. S. C. Couples - Confirmed reviews ALL

Our coffee table beside the armchair was not clean. I sent an email with a photo but did not receive a reply.

Dear Jonas G. S. C., Thank you for sharing your feedback regarding your recent experience at Mövenpick Hotel Hanoi Centre. I sincerely apologize for the cleanliness issue you encountered with the coffee table, as well as the lack of response to your email. We take cleanliness seriously and your comments will be reviewed with our team to enhance our service quality. Your satisfaction is important to us. Sincerely, Thomas EVRARD General Manager

Customer review rating 5.0/5

Jiyoo L. Families - Confirmed reviews ALL

It was a birthday mother-and-daughter trip and the 3-night stay was most excellent. This is the only Accor hotel I’ve stayed at that goes above and beyond to make a Platinum status worth it. We got a complimentary cake from the manager which is expected, but we were surprised to be treated to another cake by the restaurant. The staff are extremely helpful and housekeeping is immaculate. The varied and seasonal breakfast was a highlight of our stay. The hotel is conveniently located from most tourist destinations but the city center itself is very hectic and the traffic can be dangerous to unsuspecting visitors, so we were happy to just stay at the hotel for the most part. Highly recommend.

Dear Jiyoo L., Thank you very much for your kind and detailed feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. It is delightful to hear that you and your mother enjoyed your birthday trip and that your experience met your expectations, especially as a Platinum member of our loyalty program. We take great pride in providing exceptional hospitality, and I am thrilled to know that our team was able to make your stay memorable with the complimentary cakes. It is always our aim to go above and beyond to ensure that our guests feel valued and appreciated. I will certainly share your compliments with our restaurant and housekeeping teams, as they will be pleased to hear their efforts contributed positively to your experience. I am glad that you found our hotel's location convenient for accessing various tourist attractions, and I appreciate your note regarding the city's traffic. Your safety and comfort are of utmost importance to us, and we strive to create a relaxing environment where guests can unwind. We are also pleased to hear that you enjoyed our breakfast offerings, which are designed to cater to a variety of tastes with seasonal selections. Thank you for your high recommendation. We look forward to welcoming you back for another stay, where we hope to create even more wonderful memories for you and your family. Best regards, Thomas EVRARD General Manager

Customer review rating 3.5/5

Yen Y. Y. Couples - Confirmed reviews ALL

Overall a nice experience, friendly staffs. Always someone to greet me at the door when i return to the hotel. However, there is no proper walkway leading to the hotel. And, my room door was left open after a turned down service. As this is quite a serious oversight, I was expecting some form of compensation like ACCOR points or a meal, although the manager did came up and apologize personally.

Dear Yen Y. Y., Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are pleased to hear that you appreciated our welcoming atmosphere and the service provided by our staff. Your acknowledgment of our team's efforts truly means a lot to us. We understand your concerns regarding the lack of a proper walkway leading to the hotel, as well as the oversight of your room door being left open after the turn-down service. Please accept our sincere apologies for any discomfort this may have caused you. The safety and satisfaction of our guests are our highest priorities, and we take such matters seriously. While we appreciate your suggestion regarding compensation, we typically address such situations directly through personal apologies and corrective measures. Your feedback is invaluable as we continually strive to enhance our guest experience. We hope to welcome you back in the future, where we can provide you with a flawless stay. Best regards, Thomas EVRARD General Manager

Customer review rating 2.5/5

Haya C. Friends - Confirmed reviews ALL

Restaurant , not special. Not enough spa facilities,

Dear Ms. C., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your thoughts on our restaurant and the spa facilities. We strive to create an exceptional experience for our guests, and your comments will be taken into account as we assess our offerings. We hope to have the opportunity to serve you better in the future. Sincerely, Thomas EVRARD General Manager

Customer review rating 4.5/5

Patrick K. H. H. Business - Confirmed reviews ALL

Always a great hotel to stay, not overly crowded or bustling with activities. Great for business or family holiday.

Dear Patrick K. H. H., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our location and found the atmosphere conducive for both business and leisure purposes. It is our goal to provide a tranquil environment for our guests, and we are pleased that this resonated with you. We look forward to welcoming you back for another enjoyable experience. Thomas EVRARD General Manager

Customer review rating 5.0/5

Rika V. Families - Confirmed reviews ALL

Good location, comfortable stay, very friendly and helpful staff

Dear Rika V., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our prime location, as well as the comfort of your accommodations. It is especially rewarding to know that our staff made a positive impact on your experience through their friendliness and helpfulness. We look forward to welcoming you back in the future. Thomas EVRARD General Manager

Customer review rating 5.0/5

Ka C. Business - Confirmed reviews ALL

Good location and the staff is friendly and helpful

Dear Ka C., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. Your kind words motivate us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future. Thomas EVRARD General Manager

Customer review rating 4.5/5

Hoai A. P. Families - Confirmed reviews ALL

I had a wonderful stay at the hotel with my parents celebrating my mom’s birthday. The staff were welcoming and took great care of us.

Dear Hoai A. P., Thank you for sharing your positive experience at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you and your parents enjoyed your stay while celebrating your mother’s birthday. Our team takes great pride in providing exceptional service, and it is wonderful to know that their efforts contributed to your memorable celebration. Best regards, Thomas EVRARD General Manager

Customer review rating 3.5/5

Valery P. C. Business - Confirmed reviews ALL

Overall ok - clean - old and washed up - staff is standard - over priced for what it is

Dear Valery P. C., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas EVRARD General Manager

Customer review rating 5.0/5

Marianna F. Families - Confirmed reviews ALL

Great location . The staff is very nice , friendly and helpfull . Breacfast was very tasty , good choice of food . The swimming pool are beautiful and also has area for kids , outside has beautiful bar where u can order different drinks and enjoy yur time ! I hope i will back soon . Thanks

Dear Marianna F., Thank you for taking the time to share your positive experience at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you appreciated our friendly and helpful staff, as well as the variety of delicious options offered during breakfast. It is wonderful that you enjoyed our beautiful swimming pool and bar area. We look forward to welcoming you back in the near future. Thomas EVRARD General Manager

Customer review rating 5.0/5

Zoe A. J. J. Families - Confirmed reviews ALL

Excellent

Customer review rating 4.5/5

Robert F. S. Couples - Confirmed reviews ALL

Enjoyed the experience. Would do it again.

Dear Mr. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff helpful and that you enjoyed your experience at Mövenpick Hotel Hanoi Centre. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable visit in the future. Sincerely, Thomas EVRARD General Manager

Customer review rating 4.0/5

Njo R. W. Couples - Confirmed reviews ALL

Great location, friendly & helpful staff, and a nice touch with the evening chocolate hour. Would be better if there were some chocolate pralines available during the chocolate hour too. Pillows were unfortunately quite flat, although they were pretty soft and large in size, so I was able to fold it in half to have a proper support.

Dear Njo R. W., Thank you for your kind words regarding our location and the service provided by our staff. We are pleased to know that you enjoyed the evening chocolate hour. Your suggestion for chocolate pralines is appreciated and will be considered increasing their quantity. We also value your feedback about the pillows and will take it into account as we continually seek to improve our guests' comfort. Best regards, Thomas EVRARD General Manager

Customer review rating 5.0/5

Julie A. B. Couples - Confirmed reviews ALL

We loved your hotel! Great location, lovely rooms and wonderful staff!

Dear Julie A. B., Thank you for sharing your positive experience at Mövenpick Hotel Hanoi Centre. We are delighted to hear that you enjoyed our prime location, the comfort of our rooms, and the service provided by our staff. Your kind words are greatly appreciated and motivate us to continue delivering exceptional experiences for our guests. Sincerely, Thomas EVRARD General Manager

Customer review rating 2.5/5

Avinash V. Families - Confirmed reviews ALL

Good location. Small rooms. Poor check-in process and experience. Not recommended for Accor Platinum members.

Dear Avinash V., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location; however, I regret that your check-in experience did not meet your expectations. We strive to provide an excellent experience for all our guests, including Accor Platinum members, and your comments will be reviewed to enhance our service quality. Sincerely, Thomas EVRARD General Manager

Other web-users rate our hotel

  • 509 reviews 9.5/10 Location
  • 648 reviews 7.8/10 Room
  • 960 reviews 9.1/10 Service
  • 22 reviews 7.2/10 WiFi
  • 283 reviews 9/10 Breakfast
  • 274 reviews 9.3/10 Food
  • 267 reviews 6.4/10 Comfort
  • 230 reviews 8/10 Cleanliness

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