Mövenpick Hotel Hanoi 5 stars

Name: Mövenpick Hotel Hanoi
Address: HANOI, 10000, VIET NAM
Telephone: (+84)24/38222800
Rating: 4.5

Customer review rating 4.5/5 2,678 reviews

ALLSAFE approved hotel

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+ 20 Services

Mövenpick Hotel Hanoi

Situated in the heart of the city, the Mövenpick Hotel is certainly a great fit for any leisure or business traveler. Your comfort and well being is our priority to ensure that you have a memorable stay. We all look forward welcoming you to Hanoi.

Mr Nicolas JOSI, Hotel Manager

Conveniently located in the heart of the Hanoi central business district, the hotel is approximately a 40-minute drive from Noi Bai International Airport and only 5 minutes from the city center. With its distinctive French architecture, excellent services and facilities, Mövenpick Hotel Hanoi is specially tailored to meet the needs of corporate travelers.

Hotel extras

Stylish rooms for business or leisure
Functional meeting facilities
Innovative culinary concepts
Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Babysitting on request Paying
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
- Dutch
- Vietnamese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early check-in 10am (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your stay.
- Late check-out 4pm (Paying) Keep your room until 4pm and enjoy taking all the time you need for a stress-free check-out.
Laundry
- Dry cleaning / Ironing (Paying)
- Laundromat (Paying)
- Shoe shine machine
Boutiques/shopping
- Currency exchange
- Gift shop/newspaper shop
Porter Paying
Concierge

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks

Fitness centre Paying
Well-being
- Jacuzzi (Paying)
- Massage (Paying)
- Sauna
Babysitting on request Paying

4 Meeting room(s)
Business center with support staff Paying
Copy/print service available Paying

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000 hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

By plane
NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Our accommodation(s)

Superior King

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *
Most of the accommodation: Balcony *

Subject to availability

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Ironing board and flat-iron(...)

Superior Twin

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

High speed internet
Bathrobe
Slippers
Ironing board and flat-iron
Shoe polisher(...)

Deluxe King

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View *
Most of the accommodation: Balcony, Corner Room *

Subject to availability

High speed internet
Bathrobe
Slippers
Ironing board and flat-iron
Shoe polisher(...)

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

Lounge 83

The Lounge 83 is a perfect place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from our cellar. An ideal place to catch up with friends and enjoy the warm and relaxed atmosphere.

Lounge 83

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 52 m²
Maximum banquet capacity: 30 people

Find out more

Excellent service

Chris S. Business - 04/09/2021 Confirmed reviews ALL

I was in Hanoi on business but the city went into lockdown So I had to remain in the hotel most of the time and conduct my business online There was brief meetings on site but most of my time was in the hotel room - the GM - Nicolas Josi and his team were excellent in keeping me supplied with great food and beverages

Good stay

N. N. A. Solo - 27/07/2021 Confirmed reviews ALL

The room is very clean. The staff is nice and helpful.

Satisfied stay

Quang N. Solo - 07/07/2021 Confirmed reviews ALL

Very satisfied stay, except that in the check out morning the room next to mine was very loud. The guest was drunk.

Good location, excellent customer service.

Anonymous Business - 27/06/2021 Confirmed reviews ALL

We were thoroughly impressed by professionalism of the front desk staff and restaurant staff. Amazing! The room was clean and we felt very comfortable there even during Covid times.

Good stay

Anonymous Couples - 30/05/2021 Confirmed reviews ALL

Dear Chau Ngoc Le P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are glad to hear that your stay with us has been pleasant and overall a comfortable experience. As a precaution measure during this time, we have removed the minibar items in-room and switched to deliver upon request. It is our regret that we haven't been clear enough in our communication regarding this change to you during your stay with us. Our team appreciates your feedback and will work to improve for your future stays. We hope that we will have the opportunity to welcome you back soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Well located but little bit disappointed about facility

Nguyen T. Couples - 17/05/2021 Confirmed reviews ALL

The hotel is located right at the center, very convenient for travelling around tourist places, helpful staffs, nice French architecture. However, i am quite disappointed about no swimming pool, small lounge. The room price is not included breakfast. I thought Accor member card would offer better price, but without breakfast the price is similar with offered price in booking.

Good comfortable stay

Arun Solo - 14/05/2021 Confirmed reviews ALL

Very good check in and stay , I really loved the soup :)

Well located .. amazing hospitality

A. H. Business - 10/05/2021 Confirmed reviews ALL

Just in awe of the hospitality and the personal experience from complete staff Right from housekeeping to breakfast restaurant to reception to managers everything had an extremely well coordinated hospitable atmosphere

well located and maintenance and friendly environment

T. B. Families - 07/05/2021 Confirmed reviews ALL

It's not my first time staying here at Movenpick but it's different this time, not a business stay but a vacation and my teenage daughter accompanied me. Other than the great location that helps both of us able to cruise along Hanoi either by grab, taxi or foot :), all of the friendly staffs here gave a lot of impression to my daughter. The pandemic is not easy for everyone but it's just a little thing that you place the safety kits inside the room impressed us. In short, my daughter wishes coming back soon and she already made the recommendation to not just her friends but also to couple of my friends that yet to have a chance to enjoy the cozy, friendly place with of course good food & beverage too :)

Good stay

Mr Solo - 05/05/2021 Confirmed reviews ALL

It was a good stay. The staff were friendly especially the front desk agent who checked me in. I didn't get her name. She tried her best to give me answers.

Dear MR, Thank you for your lovely review on our hotel. It is always a pleasure to receive a good feedback from our guests regarding our services. We has made note of your comment regarding the smell and wifi conection quality for future improvement. Thank you for choosing our hotel as your home away from home, we would be delighted to have another opportunity to welcome you back in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Very smell is terrible

C. T. P. Business - 05/05/2021 Confirmed reviews ALL

Hi all, I been lived in Movenpick Hanoi many times when I had business trip there, but to be honest, I had a bad experience recent times. The facility in the hotel is quite old, the bed sheet is very rough with very low quality.. most importantly, the smell in the room and aisle is really terrible. The smell is very mildewed.. really uncomfortable smell. For your good team information, thanks.

Dear Mr. Tzu Thank you for taking the time to tell us about your experience during last weeks stay. We are enormously sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies. We are taking all actions to assure your next stay will be rectified on all points mentioned concerning the linen as well as the smell in the room. In the meanwhile we wish you only the best for the upcoming time and hope to welcome you back soon. In case of any needs on pre-arrival or during your stay please do not hesitate to contact me directly it would be of great pleasure to assure all comforts. I wish you a great day ahead Mr. Tzu and once again thank you for your input. Kind regards, Nicolas General Manager

Well located

T. Business - 04/05/2021 Confirmed reviews ALL

If having swimming pool is good

Dear Mr. T., Thank you for choosing Mövenpick Hotel Hanoi for your stay. We are sorry with your experience which not up to your expectations. Due to our small footprint, there is currently no swimming pool on the hotel's premise as of now. We always respect customers' feedback to continually improve our services and facilities, and please be assured that our team has taken note of your suggestion for our future renovation. We hope that we will have the opportunity to welcome you back as a part of your next stay. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Well located & pleasant stay

Lan A. Business - 04/05/2021 Confirmed reviews ALL

This is my favourite place, very convenient location, friendly and helpful staff, nice food and effective services. Big thanks to the team at Movenpick HN

Dear Lan A., Thank you for this lovely feedback, it's our pleasure to welcome you at this time. We always want to receive valued customer's contribultions to improve our sevice and quality better. We look forward to welcoming you back. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Excellent staff and warm welocome every day

Paul C. Business - 01/05/2021 Confirmed reviews ALL

Even though my stay was for a fairly long duration I cannot think of any complaints during that time

Dear Mr. Paul C., Thank you for your wonderful review on our team. Your extended stay with us was a memorable time for our team and we are delighted that we were able to help you have a welcoming experience as well. It is our hope that we will have the opportunity to welcome you back in the near future. In the meantime, please take care and we wish you all the best. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

Well located , good stay

N. Families - 27/04/2021 Confirmed reviews ALL

Cozy stay

Bad stay

Anonymous Business - 27/04/2021 Confirmed reviews ALL

I got food poison after breakfast at your hotel. When I bite a white rice cake with beef meats, the tast was sour and strange. I stopped eating at sight. After checkout, I had antibiotics for two times and got well. I can consider this difficult situation of COVID 19 and your challenge for it but a five star hotel to serve rotten foods is not acceptable. I will consider if I stay at your hotel again.

Dear Mr. Yuzo T., Thank you for sharing your feedback and bringing this issue to our attention. First of all, we would like to share our deepest apology about this regrettable situation and we hope that you are feeling well. Please be assured that we take our guests' well-being and food safety very seriously and will take actions to get to the heart of the problem. Our management team has been made aware of your feedback, and we will be in contact promptly after discussing and checking over with our Executive Chef. In the meanwhile, I can be reached via email should you wish to contact us directly about any concerns. Best regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

So good

Huong Business - 26/04/2021 Confirmed reviews ALL

Very good

"Xin chào Huong, Cảm ơn quý khách đã dành thời gian viết phản hồi về dịch vụ của khách sạn Mövenpick Hotel Hanoi. Khách sạn xin chân thành cảm ơn quý khách đã lựa chọn khách sạn Mövenpick Hotel Hanoi là nơi nghỉ ngơi trong chuyến đi của mình, chúng tôi sẽ cố gắng cải thiện chất lượng dịch vụ hơn nữa để đạt mức hài lòng tối đa. Khách sạn rất mong lại được đón tiếp quý khách trong thời gian gần nhất. Trân trọng, Nicolas Josi, Tổng Giám Đốc Khách sạn Mövenpick Hà Nội"

Warm service excellent location

rpapa2021 27/03/2021 TripAdvisor review

I stayed 11 nights at Mövenpick Hanoi, everything was perfect. Very friendly staff always ready to make us feel important. Very good breakfast buffet and a la carte option. Super central location. Everything was perfect, strongly recommended .

Dear rpapa2021, Thank you for taking your time to write this wonderful feedback on our hotel, particularly on our team's dedication and overall services. It is always a pleasure to hear that our guests enjoyed their experience with us, and in this case we are glad that we were able to help you have a long and comfortable stay. We look forward to welcoming you again in the near future, and once again thank you for choosing Mövenpick Hotel Hanoi as your home away from home. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

The service so bad

hoalethiviet Business - 14/12/2020 TripAdvisor review

There are problems in internal processes. Employee's behaviour was too bad. I've always been here because of the convenient location, but from now on, I will never stay there. What a terrible experience!

Dear hoalethiviet, Thank you for taking the time to share your review with us. First of all, we are sorry to hear that you have less than satisfying experience during your stay with us. We would like to assure you that this is a singular problem that is not representative of our services. At Mövenpick Hotel Hanoi, we are always aiming to ensure our guests feel at home with personalised services, as such, your feedback is a valuable information for us to improve in order to serve you better. Please do not hesitate to let us know about the problems you have experienced via Linh.Nguyen@movenpick.com as we would like to understand the issues and resolve them momentarily for you. We wish you all the best and hope that we can regain your trust in the future. Kind regards,

All the little attentions

Plefoll35 Business - 27/10/2020 TripAdvisor review

First time returning to this property since the lockdown. Really appreciated all measures taken, without creating anxiety just a warm feeling of safety and care. From the gentle modification of the reception to the care package in the room... All services remain optimum, great breakfast, fast check-in/out... Hope to be back again soon.

Dear Plefoll35, Thank you for sharing this lovely review on our hotel. We are delighted to hear that you have had a wonderful time staying with us. We are glad to know that our effort to create a safe and reassuring experience for our guests during this unprecedented period has been of help and comfort to you. We look forward to welcoming you to our hotel again soon and wish you all the best in the meantime. Kind regards,

Our most recent 20 reviews

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