Mövenpick Hotel Hanoi 5 stars

Customer review rating 4.5/5 2,352 reviews

Mövenpick Hotel Hanoi
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+ 20 Services
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Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Stylish rooms for business or leisure

  • Functional meeting facilities

  • Innovative culinary concepts

  • Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000
hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Our accommodations

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)
Rooms

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

LOUNGE 83

Non contractual photo

Located adjacently to Mövenpick Hotel Hanoi's main lobby, Lounge 83 is a perfect and chic place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from the cellar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 52

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mövenpick Hotel Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,352 reviews

Lovely hotel in central location

Customer review rating 4.5/5

Phil B. Friends - 09/04/2020 Confirmed reviews ALL

From arrival to departure, the staff couldn't do enough to help. Very pleasant and helpful.

Dear Philip James B., Thank you for taking the time to share your wonderful review on our hotel. It was our pleasure to welcome you to our hotel. We are glad that we were able to help you feel comfortable and well-rested during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your recent stay at our hotel and we look forward to welcoming you back soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Lovely hotel with awesome staff.

Customer review rating 4.5/5

Simone C. Couples - 27/03/2020 Confirmed reviews ALL

Upon arrival, we were greeted by smiling people everywhere...front door, lobby area, front desk...they seemed genuinely happy to see us. Our room was clean, spacious and comfortable. We especially loved the restaurant staff! They were very kind and attentive and the food was fantastic. The "Chocolate Buffet" every afternoon was "to die for"! We used the gym during our stay and couldn't believe how lovely the Ladies' Locker Room was...WOW! We loved it at this hotel and hated to leave after 3 nights. We did a lot of walking around Hanoi during these 3 days and it was so nice to be greeted at the door upon our return and to have such a comfy room to rest and rejuvenate in before going out again for more sightseeing. We will definitely recommend the Movenpick Hotel Hanoi to everyone! Thank you for a great experience!

Fantastic customer service

Customer review rating 4.5/5

Ji C. Couples - 22/03/2020 Confirmed reviews ALL

We stayed at the Movenpick Hanoi during the peak of Covid-19, and the staff were always helpful and willing to solve issues.

A safe place

Customer review rating 4.5/5

David G. Couples - 20/03/2020 Confirmed reviews ALL

We stayed for a few days during he beginning of the COVID pandemic and found it to be safe and clean, a good room, helpful staff and good food. All the best in coming months and we hope to return to your city and hotel one day.

Dear David G, Thank you for taking the time to share your lovely review on our hotel. We are glad that you enjoyed our hospitality and services during your stay with us. We wish you all the best and look forward to welcoming you back in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

We loved Movenpick!

Customer review rating 4.5/5

Michael L. Friends - 17/03/2020 Confirmed reviews ALL

The building is beautiful & the service is first class, location great, breakfast buffet fantastic.

Good Hotel

Customer review rating 4.5/5

Lindy J. Solo - 17/03/2020 Confirmed reviews ALL

Only had one day as trip was cancelled. The staff were all friendly and helpful.

Good place. Great Stay.

Customer review rating 4.5/5

Mr A. B. Solo - 15/03/2020 Confirmed reviews ALL

Short but well received.

Well located

Customer review rating 4.5/5

Michael S. Couples - 15/03/2020 Confirmed reviews ALL

Staff were very attentive, nice rooms and comfortable

Pleasant experience

Customer review rating 4.5/5

Shukhrat Business - 14/03/2020 Confirmed reviews ALL

This was the first time I traveled to Hanoi and stayed in Movenpick hotel. It is centrally located, excellent services, attentive and polite staff. Excellent breakfast and room in dinner. Loved chocolate hour.

Great hotel - easily walk to everything

Customer review rating 4.5/5

Dave F. C. Couples - 14/03/2020 Confirmed reviews ALL

Our room was very nice, the staff was friendly and helpful to point out directions and suggestions of where to go. Chocolate hour was the best...

Customer review rating 4.5/5

Garry F. Couples - 13/03/2020 Confirmed reviews ALL

Hotel was good need to offer pillow options we find Movenpick pillows are not comfortable we did inform the manager in Hanoi,

Very satisfactory: nice facility, friendly staff.

Customer review rating 4.5/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Very satisfactory: nice facility, friendly staff.

Dear Robert Philip C., Thank you for taking the time to share your lovely review of our hotel. We are delighted to hear that our services and facilities were to your satisfaction. We hope that we will have another opportunity to welcome you back in the near future and wish you all the best in the meantime. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

We loved our stay.

Customer review rating 4.5/5

Joanne M. Friends - 11/03/2020 Confirmed reviews ALL

We experienced wonderful customer service, hotel room was beautifully presented, every meal we had was lovely. Hotel was very well located.Golf Asia made our reservation.

Located in good area.

Customer review rating 4.5/5

James R. Couples - 11/03/2020 Confirmed reviews ALL

Breakfast was excellent

Very comfortable

Customer review rating 4.5/5

Frazer M. Couples - 10/03/2020 Confirmed reviews ALL

Two separate overnight stays in a fortnight. Staff very helpful, food excellent and room spacious and good standard

Well located, clean, good stay

Customer review rating 4.5/5

Vinh V. Business - 09/03/2020 Confirmed reviews ALL

Friendly staff, clean, well-maintained facilities, and well - located

Need more breakfast

Customer review rating 4.5/5

H. P. D. Business - 08/03/2020 Confirmed reviews ALL

Breakfast should better and more menus

Dear Pham D. H., Thank you for taking the time to share your feedback on our hotel. We treasure every suggestion of our guests as they are a valuable lesson to help us serve you better. As such, please be assured that your input regarding our breakfast buffet options have been well-noted with our team and we will look into solutions to improve. Once again, thank you for your recent stay at our hotel. We wish you all the best and look forward to welcoming you back soon to a an even fuller experience. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Great hotel, well located

Customer review rating 4.5/5

Colin S. Couples - 20/02/2020 Confirmed reviews ALL

A very enjoyable stay. Helpful staff, excellent breakfast and very clean good sized rooms.

Good quiet location but easy access

Customer review rating 4.5/5

C. A. Families - 12/02/2020 Confirmed reviews ALL

Strengths You staff are very customer focussed, in particular the following: 1. Dinh Quang Hieu 2. Tran Thanh Huyen 3. Pham Hong Thang 4. Nguyen Van Chinh 5. Nguyen Song Nhat Minh The above named staff went out of their way to assist us and was very patient! Gym equipment well maintained and staff very friendly. Weaknesses Hotel bathroom - the stone seat in the shower area was not clean as it is obvious the grout is dirty and yellow. Bath towels - had to ask for bath towels on my first checkin as it was not present. Would have expected such a premium hotel chain to have checklists to ensure that no items are missed in the guest rooms and areas. Bills issued for Accor member - I had requested my Accor Classic membership to be included on checkin on my two stays from 29 Jan 2020 - 1 February 2020 and then again on 2 February 2020 - 5 February 2020. However I note that I did not receive any Accor points even though Movenpick is part of Accor chain. I had booked directly with Movenpick online. When I wrote to Accor to add points for my two stays they advised that the bill/receipt issued was not itemised and so could not add points for my stays. I find this disturbing as surely I qualify for Accor points and the bill/receipt supplied should comply with the Accor itemised billing requirements! Very disappointing.

Good position comfortable room

Customer review rating 4.5/5

Marilyn S. Friends - 11/02/2020 Confirmed reviews ALL

We always enjoy our stay at the Movenpick. The staff are always helpful and friendly.

Our most recent 20 reviews

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