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Mövenpick Hotel Hanoi 5 stars

Customer review rating 4.5/5 2,432 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mövenpick Hotel Hanoi
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+ 21 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Stylish rooms for business or leisure

  • Functional meeting facilities

  • Innovative culinary concepts

  • Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
Business services
  • 4 meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying
Information message

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000
hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Our accommodation(s)

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)
Rooms

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

LOUNGE 83

Non contractual photo

Located adjacently to Mövenpick Hotel Hanoi's main lobby, Lounge 83 is a perfect and chic place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from the cellar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 52 m²

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mövenpick Hotel Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,432 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,729 reviews

All the little attentions

TripAdvisor rating 4.5/5

Plefoll35 Business - 27/10/2020 TripAdvisor review

First time returning to this property since the lockdown. Really appreciated all measures taken, without creating anxiety just a warm feeling of safety and care. From the gentle modification of the reception to the care package in the room... All services remain optimum, great breakfast, fast check-in/out... Hope to be back again soon.

Feel welcome

Customer review rating 4.5/5

H. S. Business - 23/10/2020 Confirmed reviews ALL

We feel very much like it was our home, from first step until late check out what was provided to us without hesitation. Very much appreciate set up for our just 3 weeks old son. Great job. THANK YOU YO ALL.

Comfortable room and Great service

Customer review rating 4.5/5

Michael Business - 19/10/2020 Confirmed reviews ALL

Friendly, helpful service, comfortable room, pleasant stay

Very well located, kids friendly & fabulous breakfast

Customer review rating 4.5/5

Sandeep Families - 19/10/2020 Confirmed reviews ALL

Fantastic

Dear Sandeep S., Thank you for taking the time to share your lovely review on our hotel. It is a joy to hear that you enjoyed your stay with us, particularly in thanks to our location, services and breakfast offer. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good

Customer review rating 4.5/5

Jimmy T. Business - 14/10/2020 Confirmed reviews ALL

Good

Customer review rating 4.5/5

Anonymous Business - 12/10/2020 Confirmed reviews ALL

I had problem in arranging roomms and checking in, room facility I booked two rooms. Preparation by Hotel is different from my reservation. since the lock of the room was out of order, i had to went down the front some times to get in the room.

Dear Yuji F., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Your feedback regarding the room arrangement and lock have been well-noted with our team. The Front Office and Engineering team in particular will pay attention to ensure the problems will not reoccur in the future. Once again, thank you for your recent stay at our hotel. Should there is any assistance we can provide, please do not hesitate to reach us at Va… as we would like to serve you better. We wish you all the best and look forward to having the opportunity to welcome you back. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

So so

Customer review rating 4.5/5

T. T. Business - 09/10/2020 Confirmed reviews ALL

Equipments are old

Dear T. Nguyen Minh T., Thank you for taking the time to share your review on our hotel. We apologise for not being able to offer an experience that exceed your expectation, particularly regarding the facility and internet connection. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been well-noted for future improvement. Should there is any further assistance required, please do not hesitate to reach us at Va… so we can serve you better. We wish you all the best and hope to welcome you back in the near future to a better experience. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

good place to stay

Customer review rating 4.5/5

L. T. M. Business - 05/10/2020 Confirmed reviews ALL

nice place, professional employees, good support

Bad experience for the 1st time

Customer review rating 4.5/5

Kn Business - 29/09/2020 Confirmed reviews ALL

No basic communication with loyal members leading to series of hiccups during the stay. I would recommend all members to avoid this hotel when FO played fishy. Staff members with great attitude such as Ms. Hien and Ms. Anh cannot save the bad image from Mr. Chinh who directly hosted my booking. I had to call the hotel before my check-in date to ensure the hotel obtained my booking and did proper arrangement for early checkin. I asked Mr. Chinh on the phone about my benefit of upgrading to a next room category. Mr. Chinh immediately advised that The Suite King was unavailable. It was contrary to the fact checked from the website that the next category room was still available during my stay. How horrible. On the check-in date, I met that Mr Chinh and asked him again for upgrading my room, he, without a glance to the current room category, immediately replied to me as the next category room was already booked. I asked him if he was sure because I could still book it on the app and showed him the status. And then he, without any apology, started to look on the screen and announced that the guest will check out this afternoon and will arrange for me to check in after 2pm. Cheap joke. So actually, I did not get my early check-in benefit. Chinh’s attitude created the cheating feeling towards loyal customers. On check-in day, I asked him for late further late check-out due to our conflicting bus schedule. This was just a yes/no question but well Instead of giving us a mercy like the way guests sympathized with the downgrade of hotel service during this period, that Supreme Chinh with wrong tone voice, advised that he had already “blessed us” with the upgraded room (just a basic upgrade fyi), so we better not ask for anything from him. I was really hurt by his answer. He hosted me with his bossy face while I asked him for the such entitled benefits. The first two nights of my experience with the Gold status was ruined by Mr. Chinh’s disdain. We would forgive the poor service under Covid 19 circumstance but not accept the rotten attitude which is more dangerous than covid.

Dear Nguyen Truong K., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your information I have reviewed your comments with Mr. Chinh and our Front Office Manager and there are definitely precised needed improvements to assure a proactive approach and handling of your stay. This also includes the handling of loyalty benefits including efforts to assure that you are comfortable in all aspects of services provided. For your information I have been working with Chinh since over 4 years and I have seen him consistently as a very valuable employee and always a step ahead in supporting our guests. But again we fully understand our thoughts and disappointment. In case I can be any further assistance please do not hesitate to contact me at any time under this e-mail address, I would be more than happy to exchange and assure a future stay of excellence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Nicolas Nicolas Josi General Manger

well located in beautiful quarter

Customer review rating 4.5/5

Anonymous Business - 28/09/2020 Confirmed reviews ALL

nice stay

Dear Phuong Nha Van L., Thank you for taking the time to share your review on our hotel. We are glad that your stay with us has been a pleasant experience overall. Regarding your feedback on our check-in process, we are grateful to receive your input and will note with the team on ways to improve our services to serve you better. It was a pleasure to have you with us and we hope that we will have the opportunity to welcome you again soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

good stay in Movenpick Hanoi hotel

Customer review rating 4.5/5

Tran B. Business - 27/09/2020 Confirmed reviews ALL

good housekeeping, food & drink, enjoy !

Dear Tran Quoc B., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. It is always a pleasure to receive positive feedback. Your input regarding our internet connection is well-noted and has been shared with the IT team for further improvement. We are glad that our services and staff were to your satisfaction, thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

Customer review rating 4.5/5

K. N. Business - 26/09/2020 Confirmed reviews ALL

The hotel is well-located. The staff is very helpful. Wish the restaurant will open soon.

Dear N. Xuan K., Thank you for taking the time to share your review on our hotel. We are glad to know that you were pleased with our services, location and the team's hospitality. Our restaurant is currently offering daily semi-buffet for breakfast, should you have the opportunity to visit Hanoi again, it would be our pleasure to serve you. We wish you all the best and look forward to your future stays with us. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

Customer review rating 4.5/5

Tran T. D. Families - 17/09/2020 Confirmed reviews ALL

Happy

Dear Tran Tien D., Thank you kindly for your lovely review on our hotel. We are delighted that our services and staff were able to help you enjoy your stay. It has been a pleasure having you with us and we look forward to welcoming you back soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

Customer review rating 4.5/5

D. N. Business - 08/09/2020 Confirmed reviews ALL

Nice hotel, the bathroom is a bit smaller than my expectation but it is OK.

Dear N. Minh D., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. It is always a pleasure to receive positive feedback. Your wonderful feedback is a source of motivation for our team to continue striving for excellent services. We wish you well and look forward to your next visit. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

Customer review rating 4.5/5

Y.t. Business - 23/08/2020 Confirmed reviews ALL

No special thing

Dear Yuzo T., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We always strive to improve our services to provide our guests with the most relaxing and memorable experience at our hotel, and it seems this time we weren't able to exceed your expectation. Your input regarding our check-in process and communication is well-noted with the team, we will refine the process and pay more attention in the future to ensure you have a better experience in the future. During this time, there are certain enhanced procedures in accordance with Accor's ALL Safe standard to ensure a safe and welcoming environment for guests, so we ask for your understanding for some changes to the check-in and check-out process. We will work to make sure that these processes are well-explained in the future. Should there be any further issues that you encountered during your stay and wish to communicate with us, please do not hesitate to let us know via Va… Once again, thank you for your recent stay at our hotel. We wish you all the best and look forward to welcoming you back to a better experience in the future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Trinity of best hotel(service,location,breakfast)

Customer review rating 4.5/5

Y. Y. Business - 18/08/2020 Confirmed reviews ALL

Best service with reasonable rate(highly recommended)

Dear Young Wan Y., Thank Y. for your wonderful review on our hotel. We are glad that your stay with us was one of comfort and satisfaction owing to our location, services and food quality. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank Y. again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi
Customer review rating 4.5/5

Minh D. N. Business - 05/08/2020 Confirmed reviews ALL

the personal at check-in counter must be trained for more friendliness maybe with a smile greeting He looks like a vietnamese official

Dear N. Minh D., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are glad that your experience at our hotel has been one of satisfaction. Your suggestion regarding our service delivery at the Front Desk is greatly appreciated and has been noted with our team for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Not bad, bit pricey

Customer review rating 4.5/5

Adam Couples - 05/08/2020 Confirmed reviews ALL

Last minute booking. Got charged about double price for a stay of about 10.5 hours. However, the room was lovely and everyone we dealt with was professional and polite.

Dear Adam Lee S., Thank you for taking the time to share your lovely feedback on our hotel. We are glad that your time with us was pleasant and welcoming. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Nice stay while in transit to another city

Customer review rating 4.5/5

Anonymous Families - 30/07/2020 Confirmed reviews ALL

Good check in service and complimentary room upgrade.

Service was everything here.

Customer review rating 4.5/5

Prach E. (. Business - 28/07/2020 Confirmed reviews ALL

Best time i had.

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