Mövenpick Hotel Hanoi 5 stars

Name: Mövenpick Hotel Hanoi
Address: HANOI, 10000, VIET NAM
Telephone: (+84)24/38222800
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,707 reviews

ALLSAFE approved hotel

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+ 20 Services

Mövenpick Hotel Hanoi

Situated in the heart of the city, the Mövenpick Hotel is certainly a great fit for any leisure or business traveler. Your comfort and well being is our priority to ensure that you have a memorable stay. We all look forward welcoming you to Hanoi.

Mr Nicolas JOSI, Hotel Manager

Conveniently located in the heart of the Hanoi central business district, the hotel is approximately a 40-minute drive from Noi Bai International Airport and only 5 minutes from the city center. With its distinctive French architecture, excellent services and facilities, Mövenpick Hotel Hanoi is specially tailored to meet the needs of corporate travelers.

Hotel extras

Stylish rooms for business or leisure
Functional meeting facilities
Innovative culinary concepts
Gym and wellness studio

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000 hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

By plane
NOI BAI INTL At 35km / 21.75 miles

GPS:21.025106, 105.844345

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MANGOSTEEN Non contractual photo

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

Lounge 83 Non contractual photo

The Lounge 83 is a perfect place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from our cellar. An ideal place to catch up with friends and enjoy the warm and relaxed atmosphere.

Our accommodation(s)

Superior King

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *
Most of the accommodation: Balcony *

Subject to availability

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Ironing board and flat-iron(...)

Superior Twin

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

High speed internet
Bathrobe
Slippers
Ironing board and flat-iron
Shoe polisher(...)

Deluxe King

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View *
Most of the accommodation: Balcony, Corner Room *

Subject to availability

High speed internet
Bathrobe
Slippers
Ironing board and flat-iron
Shoe polisher(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 52 m²
Maximum banquet capacity: 30 people

Find out more

Not too well located but great staff and service

B. Business - 14/01/2022 Confirmed reviews ALL

Skilled staff well trained and listeners of customer needs. Good room and good gym (just missing rubber bands fro stretching)

Friendly staff, good service and great food

Bm Solo - 24/12/2021 Confirmed reviews ALL

Stayed here for one night and was upgraded because of accor plus benefits. Rooms are great (especially the suite) and comfortable. Staff is friendly and service is excellent, both at lobby and in restaurant. The restaurant was only open for breakfast (which was a buffet one with plenty of choice), but I had dinner in the lobby cafe and it was excellent. Can recommend the food there for 100% and again, staff were very friendly. The location is decent too, not far from the old quarter lake, and with plenty of cafes and restaurants arounds at walking distance. I stayed here for one night, doing some work, but would recommend this hotel and location for tourists as well. Good value for money, especially with accor benefits and during current times.

Dear Bart Maas, Thank you for sharing your wonderful review on our hotel with us. We are delighted that your stay with us was pleasant from start to finish, and that our team's dedication was a highlight of your stay. As food and beverage is the core of Mövenpick brand, we are glad that you were pleased with the quality of our food at the Mangosteen Restaurant and Lounge 83. Your compliments are a valuable motivation for our team to continue striving for service excellence. It has been a pleasure having you with us. We look forward to your future visits and hope it will be a wonderful experience as the previous one. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

T. L. Business - 19/12/2021 Confirmed reviews ALL

The sink does not drain, and the button in the sink could not be moved for water drain. This is my 2nd time having this experience at the hotel.

Dear L. Doan Bao T., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. At Mövenpick Hotel Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your experience did not meet your expectations; we have carefully informed the Housekeeping department and the Technical department at the hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Nice and safe stay

H. D. Business - 17/12/2021 Confirmed reviews ALL

Every staff here is so nice. The room is so clean and the bed is so comfy :-)

Good room condition and serviced

Chalermchai P. Business - 08/12/2021 Confirmed reviews ALL

I am a regular cutomer of Movenpick Ha Noi and always happy with your services. But last 3 times staying during 25 Oct until 5 Dec, I notice the pillow cannot make me well sleep even I tried to adjust all pillow in many ways. I strongly confirm this because I recommend 2 of my friends stay during 2-4 dec and they all feel the same that cannot sleep well due to the pillow. One of them is regular customer of Melia hotel and he said he sleep very well with Melia Hotel. I would like to recommend you to check this problem.

Dear CHALERMCHAI P., Hope you are well and thank you very much for your review and points of issues experienced during your last stay, which we apologize for. If you could let us know your preference of cushion (soft -mid- hard - micro or down feather or any other preferred range we will try to optimize your sleeping quality for your next stay. In regards to the WiFi we have re-set all our extenders with additional bandwidth impacts to assure consistent connectivity and speed. Assured we will take extra care to avoid such impacts during your next stay. We all wish you a successful week ahead and please contact me at any time for any upcoming support needed or the given quality of pillow wished. Once again thank you for sharing your concern. With kind regards, Nicolas Nicolas Josi General Manager

Super amazing staff

Vishnu N. Solo - 03/12/2021 Confirmed reviews ALL

It was my last night in Vietnam as I was departing the country for a new job. The staff in this hotel is super amazing and very supportive. They were kind enough to ensure I had a fast check in, nice room with special welcome amenities and even took care of my personal requests. High detailing to the safety measures in rooms , reception and in restaurants increased my confidence. I had a great memorable stay with such a wonderful team of dedicated and friendly people around. They truly make the difference. Wish all the best to team and hotel. Will definitely love to comeback.

Dear Vishnu Prasad Gopalakrishnan, Thank you for your wonderful feedback on your experience at Mövenpick Hotel Hanoi. Our team will be delighted to know that you felt safe, welcomed and at home during your stay with us. Your review is a valuable encouragement for our team to continue striving for service excellence. We are glad that your last day in Vietnam left a fond impression in your mind. Our team at Mövenpick Hotel Hanoi will be looking forward to your future visits to Hanoi. In the meantime, we wish you all the best. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Great location

Anonymous Business - 03/12/2021 Confirmed reviews ALL

Friendly and helpful stuff

Dear Christoph Gabriel S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. It is always a pleasure to receive positive feedback knowing that our team has done well in helping you feel welcomed and at home. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the Wi-Fi, our IT team has been made aware and will work on solutions to ensure consistent connectivity and speed. Please be assured we will take extra care to avoid such impacts during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

Selvaraj G. Families - 30/11/2021 Confirmed reviews ALL

All staff are very kind and we enjoyed our stay thanks

Dear Selvaraj G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are glad that your overall experience at our hotel was one of comfort and satisfaction. We have also made note of your feedback regarding our breakfast buffet offer and have sent to the Executive Chef for further improvement. It was a pleasure having you with us and we look forward to welcoming you back in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

M. V. Business - 01/11/2021 Confirmed reviews ALL

The hotel's great location is already popular as it is located right at the heart of hanoi, on a beautiful, quiet street with decent walk distance to Hoang Kiem lake. This is not my first time to stay in here, however, this time, I had some experience with the hotel's staffs and I need to say that they were amazing. Thank you for your great service during this hard time.

Dear Vu Thi Anh M., It is such a pleasure to receive your wonderful review on our hotel. Our team is delighted that your stay with us was a comfortable and memorable one. Your comment regarding our team's dedication is greatly appreciated and it certainly motivate us to continue striving for service excellence. It was great to have you with us. We wish you all the best and look forward to welcoming you to our hotel again soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Located in the heart of city, but still so peaceful and comfortable stay

Hemalata U. K. Families - 23/10/2021 Confirmed reviews ALL

Hospitality i can rate it top, staffs are so friendly ,helpful ,and supportive. During this covid time all information and support was provided by staff . Rooms are so spacious and beautiful. Great place to stay . Will visit soon

Dear Family K., Thank you very much for your wonderful comments. It was of great pleasure having you all here at the hotel to pick up Umesh. Once again we are so happy that all worked out fine with a great success to this incredible story and adventure. Thank you again for sharing your experience and hope to see you all soon again. With kind regards, Nicolas

Family and home when you away

umesh137 Business - 23/10/2021 TripAdvisor review

In fact it was an incredible story during the peak of the pandemic Covid 19 I happened to travel to Hanoi and unfortunately i was stuck due to domestic airlines stopped. But during these 100 days the hotel became more than home and all the staff be more than family. From the GM mr Nicolas to every staff were took care as family from the food , hospital visits , arrange transportation words will be short to explain how much it was valuable and supportive. I can assure that no where I could experience such home and family when you away

Dear umesh137, It is such a pleasure to receive your review regarding your stay at our hotel. Our team was happy to know that the time with us has been a comfortable, warm and welcoming experience for you. It is a delight for the team to hear from you after we parted way, and we hope that you are being well. We look forward to welcoming you back. Please take care in the meantime. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Excellent service

Chris S. Business - 04/09/2021 Confirmed reviews ALL

I was in Hanoi on business but the city went into lockdown So I had to remain in the hotel most of the time and conduct my business online There was brief meetings on site but most of my time was in the hotel room - the GM - Nicolas Josi and his team were excellent in keeping me supplied with great food and beverages

Dear Christopher Carl S., Thank you so much for taking the time to share this wonderful review. It warms our heart knowing that we were able to help you have a comfortable experience during your extended stay at the hotel. We hope that you are well and look forward to welcoming you to Hanoi again in the near future. Please take care in the mean time. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Good stay

N. N. A. Solo - 27/07/2021 Confirmed reviews ALL

The room is very clean. The staff is nice and helpful.

Satisfied stay

Quang N. Solo - 07/07/2021 Confirmed reviews ALL

Very satisfied stay, except that in the check out morning the room next to mine was very loud. The guest was drunk.

Good location, excellent customer service.

Anonymous Business - 27/06/2021 Confirmed reviews ALL

We were thoroughly impressed by professionalism of the front desk staff and restaurant staff. Amazing! The room was clean and we felt very comfortable there even during Covid times.

Good stay

Anonymous Couples - 30/05/2021 Confirmed reviews ALL

Dear Chau Ngoc Le P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi. We are glad to hear that your stay with us has been pleasant and overall a comfortable experience. As a precaution measure during this time, we have removed the minibar items in-room and switched to deliver upon request. It is our regret that we haven't been clear enough in our communication regarding this change to you during your stay with us. Our team appreciates your feedback and will work to improve for your future stays. We hope that we will have the opportunity to welcome you back soon. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Well located but little bit disappointed about facility

Nguyen T. Couples - 17/05/2021 Confirmed reviews ALL

The hotel is located right at the center, very convenient for travelling around tourist places, helpful staffs, nice French architecture. However, i am quite disappointed about no swimming pool, small lounge. The room price is not included breakfast. I thought Accor member card would offer better price, but without breakfast the price is similar with offered price in booking.

Good comfortable stay

Arun Solo - 14/05/2021 Confirmed reviews ALL

Very good check in and stay , I really loved the soup :)

Well located .. amazing hospitality

A. H. Business - 10/05/2021 Confirmed reviews ALL

Just in awe of the hospitality and the personal experience from complete staff Right from housekeeping to breakfast restaurant to reception to managers everything had an extremely well coordinated hospitable atmosphere

Warm service excellent location

rpapa2021 27/03/2021 TripAdvisor review

I stayed 11 nights at Mövenpick Hanoi, everything was perfect. Very friendly staff always ready to make us feel important. Very good breakfast buffet and a la carte option. Super central location. Everything was perfect, strongly recommended .

Dear rpapa2021, Thank you for taking your time to write this wonderful feedback on our hotel, particularly on our team's dedication and overall services. It is always a pleasure to hear that our guests enjoyed their experience with us, and in this case we are glad that we were able to help you have a long and comfortable stay. We look forward to welcoming you again in the near future, and once again thank you for choosing Mövenpick Hotel Hanoi as your home away from home. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Our most recent 20 reviews

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