Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 961 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  961 reviews

TripAdvisor Rating  4.5/5  2,057 reviews

Certificate of excellence 2023

Great location and great staff

Customer review rating 5.0/5

Jo… Business - Confirmed reviews ALL

4 night business stay. Room was spacious clean and updated. Bellman staff were always very helpful

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

very average

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

very average, the room was not thoroughly clean, there was a very bad lingering smell, no re-fill of fresh fruit, tea (the only tea I can drink is chamomile and I had to request everyday), the staff did not tidy up leftover welcome cake which I did not eat, my paper coffee cup was left from the day before, very disappointing

Dear Ms. N. Giang, Thank you for taking your precious time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. On behalf of the team, I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence as your feedback is the important guidance to our daily improvement. it is our hope that you will give our team the opportunity to better serve you in the near future should your future travel plans allow. Your Sincerely, Jennifer Dang (Ms.) Quality Improvement Manager

Great place with a fantastic staff

Customer review rating 4.5/5

Bart Business - Confirmed reviews ALL

Stayed 4 nights at this well run hotel in a great location. The only somewhat negative point is that some street sounds find its way into the room. Otherwise perfect

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Nice hotel

Customer review rating 4.5/5

James Business - Confirmed reviews ALL

The hotel was nice, excellent location, room was very nice, good buffet breakfast selection. Only downside was room was a bit dark, the curse of indirect lighting, and the bed was very high, taking some effort for an old man to access.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Beautiful hotel in a very convenient location

Customer review rating 4.5/5

Keith G. Couples - Confirmed reviews ALL

Lovely comfortable room. Friendly, attentive staff. Very good breakfast.

Dear Bethan G., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

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Other web-users rate our hotel

  • 267 reviews 9.8/10 Location
  • 330 reviews 6.8/10 Room
  • 423 reviews 9.2/10 Service
  • 10 reviews 6.5/10 WiFi
  • 144 reviews 8.8/10 Food
  • 126 reviews 6.8/10 Vibe
  • 124 reviews 8.7/10 Breakfast
  • 102 reviews 4.9/10 Amenities

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