Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 887 reviews

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Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • A sleek & contemporary design seeped in history and culture

  • Sophisticated rooms with plush beds, wooden floors, and spacious bathrooms

  • 8-stories indoor atrium - a contemporary architectural marvel with a glass ceiling

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  887 reviews

Customer review rating 2.0/5

Clarisse O. S. M. M. N. E. D. V. Business - Confirmed reviews ALL

checked out wednesday 25 march very early. realized on 27 that i had forgotten my black adaptor but when i calle di was informed it was not found. i am very surprised because this is the only place i used it to charge my phone. if you finally find it. please let me know i can have someone to pick it up for me. thank you. something similar to that : https://www.ecosia.org/images?q=adaptor%20black&addon=opensearch&sr=1#id=D3B41FF1026FE747A0E11BB5A7132C99A7898ADD

Dear Ms. D. V., Thank you very much for staying with us and for taking the time to share your feedback. We are truly sorry for the inconvenience you experienced and for the initial miscommunication regarding your adaptor. We fully understand how frustrating this must have been, and we sincerely regret the experience caused. After a thorough check, we are relieved to confirm that your adaptor has been located. Our team has reached out to you directly to assist with the next steps. Please accept our heartfelt apologies once again. We truly hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more comfortable experience. Warm regards, Hotel de l'Opera Hanoi - MGallery

Customer review rating 4.5/5

Riccardo R. Business - Confirmed reviews ALL

Always a great pleasure staying in this hotel!

Dear Mr. Russ, Thank you very much for your kind review and for choosing to stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate you taking the time to share your feedback. Please rest assured that your comments have been well noted, and we will continue to enhance our services to ensure an even more seamless stay on your next visit. We sincerely look forward to welcoming you back again in the near future. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Lisa A. Couples - Confirmed reviews ALL

Very clean, lots of amenities and well located, breakfast was the best we had in Vietnam

Dear Mr. A., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. Should you have any suggestions on how we may further improve your experience, we would be most grateful to hear from you. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Jobell P. Couples - Confirmed reviews ALL

It was beyond what we expected the moment we checked in till we checked out .

Dear Ms. P., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 3.0/5

Sally E. L. Business - Confirmed reviews ALL

The location is fabulous, the staff cheerful and helpful, but if ever there was a hotel desperate for a refurbishment, this is it. My room looked like something from the 1980s. Mismatched scratched furniture, a bed base in faux leather that started life as white but is now 'smoker's yellow', peeling wallpaper and a mattress with more lumps than flat areas. The room was dark (black wallpaper and dark furniture) and everything just seemed really tired and forgotten. It's a shame as the staff were nice. I had a good check-in experience and a young man on reception showed me where to go for the best Pho in town, but the hotel itself is letting the staff down enormously. The hotel was clean, felt safe and was well located, but it's a room I was glad I was only in for one night.

Dear Ms. L., Thank you very much for your kind words about our team and location - we are truly delighted to know they made a positive impression on your stay. At the same time, please accept our sincere apologies that your room did not fully meet your expectations. Kindly allow me to share that several of our room categories were renovated last year, now offering a brighter and more refined design and experience. The remaining rooms are currently undergoing refurbishment and will be completed later this summer. We truly appreciate your understanding and would be delighted to welcome you back for a much more comfortable and refined stay. Warmest regards, Alberto J. Lugo-Vina General Manager

Other web-users rate our hotel

  • 333 reviews 9.8/10 Location
  • 424 reviews 7.7/10 Room
  • 532 reviews 9.2/10 Service
  • 171 reviews 9.4/10 Food
  • 170 reviews 9.2/10 Breakfast
  • 95 reviews 7.1/10 Cleanliness
  • 50 reviews 7.1/10 Value
  • 28 reviews 6.6/10 Wellness Area

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