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Hotel de l'Opera Hanoi - MGallery 5 stars

TripAdvisor rating 4.5/5 1,931 reviews
Hotel de l'Opera Hanoi - MGallery
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Hotel extras

  • Advantage 1

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Golf practice facilities (Nearby)
  • Tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000
hanoi
viet nam

Tel: +842462825555

Fax: (+84)24/62822888

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS :   QUANG TRUNG

  • HANOI BUS :   86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS :21.024762, 105.855616

Our accommodations

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

L'Opera Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Deluxe 2 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, Twin Beds

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 77m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

SATINE

Type of cuisine: Regional

Indoor courtyard restaurant serving exquisite Vietnamese food.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ LAUTREC

Type of cuisine: Mediterranean

Offers "A la carte" and buffet for BKF (with "The Grand Breakfast" for room service), lunch and dinner. Regular monthly food and wine promotions. Signature dishe(s)

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FEE VERTE

Photo non contractuelle / Strictly non binding

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170 m²

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,373 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,931 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

disappointed

Customer review rating 4.4/5

N. T. D. Families - 03/12/2019 Confirmed reviews ALL

I booked through the accor system, wanted to check in before noon but did not receive any message when the room was ready. Request for small birthday cakes prepared in the room are also unavailable.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Exellent

Customer review rating 4.4/5

Autumn Solo - 03/12/2019 Confirmed reviews ALL

Friendly staffs. Good place and location for a quick weekend getaway. Thanks!

Dear Ms. N. Thi Minh Thu , We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Mr

Customer review rating 4.4/5

Sanjeev M. Couples - 01/12/2019 Confirmed reviews ALL

Nice hotel and courteous staff. Too overpriced for the facilities provided. Used your Bangkok property Muse few times and this falls well short of those high boutique standards. Overall good but quality of fruits at breakfast needs to improve along with quality of breads. What I was sold as a suite was just a larger room but not a suite. Average experience overall. Not the standard I experienced in Bangkok or recently at your Sofitel in Siem Reap.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regards to your comment about our price, please allow me to assure you that our price is very competitive in the region. We appreciate your sharing your concerns, and please allow us to have another opportunity to welcome you back when the occasion permits. Sincerely, Severine Krawec (Ms.) General Manager

just fine

Customer review rating 4.4/5

N. T. M. C. Business - 29/11/2019 Confirmed reviews ALL

the a lar cart breakfast is good. However, the room and facility itself is old, need renovation. The heat function doesn't work, seems to be centrally managed. the check in staff were just fine, not as friendly and warm as other 5 five-star hotels

Dear Ms. Thi Minh C. N., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am glad that you like our breakfast, however I am sorry that our room, facilities and the AC temperature did not meet your expectations. Unreserved apologies for the unfriendly service you experienced from our reception team, which is clearly unacceptable - if a little out of character considering the fact that we normally get very positive feedback about the team’s general friendliness and helpfulness. I have already shared your comments with the team and will address this point in particular during forthcoming training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Unique experience

Customer review rating 4.4/5

N. Business - 28/11/2019 Confirmed reviews ALL

One of the best hotel in Hanoi for both business and family trips. Hotel is very well located. Room is nice with very comfortable bed. Staffs are friendly. What’s the various and fresh.

Dear Mr. N. Minh Duc, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Qwite fine from airport pickup to the return to airport.

Customer review rating 4.4/5

Matt W. Business - 28/11/2019 Confirmed reviews ALL

It was qwite alright and service great. The internet Wi-Fi needs to be faster and more stable, particularly in public areas. Also needs to be more secure and password protected.

Dear Mr. W., Thank you for taking the time to post your review and highlighting our service during your recent stay at Hotel De L'Opera Hanoi, MGalley. However, I am sincerely apologize that the noise from the next room disturbed your stay and the internet WiFi failed to meet with your expectations. Our internet service is completely unrestricted and free. Whilst this is a much appreciated service, the disadvantage is clearly that at times of high occupancy the system can be under great pressure when users download large files such as movies and music. We are currently seeking solutions to control and improve the situation and expect to have these in place soon. Thank you again for sharing your experience, and we hope to have a chance to welcome you back to Hotel De l'Opera Hanoi. Sincerely, Severine Krawec (Ms.) General Manager
Customer review rating 4.4/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Great. Friendly, helpful staff, great location and service.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Hotel not worth the price

Customer review rating 4.4/5

Yilin Business - 27/11/2019 Confirmed reviews ALL

Service was fantastic and warm, however the room was not up to expectations. From the images it seemed like the decor was modern and new. Upon arrival however the room and corridors has a musty smell, the room was dark, and some parts of the hotel quite worn. Overall fine but not worth the price.

Dear Yilin C., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Everything went great

Customer review rating 4.4/5

Vy P. Couples - 27/11/2019 Confirmed reviews ALL

I really enjoyed my stay

Dear Ms. Vy Dan P., It is great to hear that you enjoyed your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Really good stay in Hanoi

Customer review rating 4.4/5

Pdavis Solo - 25/11/2019 Confirmed reviews ALL

I had a very enjoyable stay in Hanoi at the MGallery Hotel de l'Opera. The staff were very friendly and helpful, the restaurant was very good and my room was spacious and well equipped.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Convenient

Customer review rating 4.4/5

Liz Couples - 25/11/2019 Confirmed reviews ALL

We found your staff a little unclear with the breakfast bookings. We had organised breakfasts on check-in but when we went in to breakfast the staff had no records. We had to go through everything again. The air- conditioning in our first room was erratic - the temperature changed by itself. It got warmer and warmer and we had to get front desk to get someone to check and adjust the temperature. I think the staff mean well but maybe things get lost in translation.

Dear Ms. T., Thank you for taking the time to tell us about your recent stay at the Hotel de l'Opera Hanoi - MGallery. I am sorry for the inconvenience you experienced at the breakfast. For the air-conditioning please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

A very stylish and convenient hotel, good service and facilities

Customer review rating 4.4/5

Jeff A. Business - 21/11/2019 Confirmed reviews ALL

Overall very nice. A friendly welcome - friendly staff prompt efficient service. The only issue for me was having an adjoining room and a neighbour with a loud voice talking on the phone when I wanted to sleep - otherwise a perfect stay

Dear Mr. H., Thank you for sharing your feedback regarding your stay at Hotel De l'Opera Hanoi. We really appreciate your kind words for staff and service. However I also would like to sincere apologize that the noise from the next door disturbed you during your stay. I really appreciate your understanding and hope this issue will not stop you from choosing to stay at Hotel De L'Opera Hanoi. Mr. H., thank you again for sharing your experience, and we hope to welcome you back to Hanoi soon Sincerely, Severine Krawec (Ms.) General Manager

short but good stay

Customer review rating 4.4/5

Jun Business - 19/11/2019 Confirmed reviews ALL

Very nice hotel.

Dear Mr. M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Severine Krawec (Ms.) General Manager

good

Customer review rating 4.4/5

P. X. D. {. }. Business - 19/11/2019 Confirmed reviews ALL

good

Dear Mr. P. Xuan Dung, We very much appreciate you coming back to stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure have you staying at our Hotel. And your kind return is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for completing the survey, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Satisfied Customer

Customer review rating 4.4/5

Liz K. Couples - 18/11/2019 Confirmed reviews ALL

Great location with luxurious rooms.

Dear Elizabeth Anne Gladys M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Very poor air on in restaurant - ancient plumbing

Customer review rating 4.4/5

Dnh Couples - 17/11/2019 Confirmed reviews ALL

Restaurant air conditioning too poor in restaurant so too hot to eat in. Room very dark as out onto indoor courtyard - can’t open curtains as everyone can see you. !950’s plumbing with poor shower heat control and silted up taps. Foyer only public space to sit in air con - like an airport lounge of groups going by. This is a 3* establishment, and the restaurant prices are astronomic considering what is nearby.

Dear Mr. H., Thank you for taking the time to post your review, even though we were disappointed to have so thoroughly failed to meet with your expectations. Please allow me to express my sincerest apologies for the inconvenient atmosphere you experienced in the restaurant. We are currently seeking solutions to control and improve the air-conditioning system in this area and expect to have these in place very soon. I know that our room is perceived a bit darker than normal, but it is because the room design is followed by concept "A night at the Opera House", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. Still, I am very sorry that the room and the foyer size did not meet your personal taste. Our maintenance team has also been sent to the room to fix the shower control after receiving your feedback. With regards to your comment about our restaurant price, please allow me to assure you that our price is very competitive in the region. Mr. H., we appreciate your sharing your feedback and sincerely apologize that the stay did not meet up to your expectation. Sincerely, Severine Krawec (Ms.) General Manager
Customer review rating 4.4/5

Iain F. D. Couples - 17/11/2019 Confirmed reviews ALL

Good but was disappointed that I got no credit to my ACCOR status as the hotel had been booked via Trailfinders

Dear D.. F., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. And whilst we very much appreciate your high scored review, I would like to apologize that we could not credit the points of this stay to your Accor membership because the reservation was made through a travel agency. We will be grateful if the next time you contact our reservation or visit accorhotels.com for a direct booking so we could add points for your membership account. I hope the negative point will not deter you from staying with us again. We hope to have the pleasure of welcoming you back at Hotel de l’Opera soon. Sincerely, Severine Krawec (Ms.) General Manager

Great hotel with outstanding team

Customer review rating 4.4/5

Bodo K. Business - 16/11/2019 Confirmed reviews ALL

My first visit back after a four year absence and the hotel had lost none of its charm. The team were outstanding with great attention to every detail concerning my stay. Thank you very much indeed for a great couple of days!

Dear Mr. K., It was a pleasure to welcome you back home after years. The whole team was really excited to hear you would be back to Hanoi for a few days. Again, I very appreciated your kind return and giving us an opportunity to show our commitment with the MGallery standards. We hope to welcome you back for many other stays in the future. Respectfully, Severine Krawec (Ms.) General Manager

Nice hotel, friendly and accommodating staff.

Customer review rating 4.4/5

Chris M. Business - 16/11/2019 Confirmed reviews ALL

Food was ok, not outstanding. Good selection. Had a couple drinks at the lounge, music could have been quieter. Meeting area in the lobby is smallish but managed to have a short undisturbed meeting with client.

Dear Mr. M., Thank you for spending time and giving feedback about you recent stay at our hotel! I am glad that you enjoyed your room and the service of our staff. However I feel sorry that you could not get a private area to discuss with your client. We actually have a small business center on the 1st floor, where you should have meeting without being interrupted. The lounge area with live music performance is a place where our guests can enjoy their drink and release their stress after a long day. I'm also disappointed to hear that the noise from the street destroyed your sleep, Hanoi is a busy and bustling city, this is a force majeure problem. We do have rooms facing the inner courtyard which are much quieter. Please let me know when you plan to return and I’ll make sure we can accommodate you in a quiet room. Thank you again for sharing your feedback and we hope to welcome you back in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Fantastic!

Customer review rating 4.4/5

Maria Business - 14/11/2019 Confirmed reviews ALL

It was a brief stay, but extremely pleasant and customer service was great! Especially the service from Minh at your lobby bar area. He was friendly and made sure I had everything I needed.

Dear Ms. E., It was a pleasure to read your favorable comments regarding your recent visit to our Hotel De l'Opera Hanoi, MGallery. It is always a pleasure to receive such positive feedback. I will definitely pass your comments to our team, especially Minh - our staff at La Fee Verte to encourage all of our staff continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Severine Krawec (Ms.) General Manager
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