Hotel de l'Opera Hanoi - MGallery 5 stars

TripAdvisor rating 4.5/5 1,960 reviews
Hotel de l'Opera Hanoi - MGallery
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Hotel extras

  • Advantage 1

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Golf practice facilities (Nearby)
  • Tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000
hanoi
viet nam

Tel: +842462825555

Fax: (+84)24/62822888

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS :   QUANG TRUNG

  • HANOI BUS :   86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS :21.024762, 105.855616

Our accommodations

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

L'Opera Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Deluxe 2 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, Twin Beds

  • Max. number of persons: 3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 77
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

SATINE

Type of cuisine: Regional

Indoor courtyard restaurant serving exquisite Vietnamese food.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ LAUTREC

Type of cuisine: International

Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FEE VERTE

Photo non contractuelle / Strictly non binding

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,415 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,960 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

alright

Customer review rating 4.4/5

Anonymous Solo - 17/01/2020 Confirmed reviews ALL

acceptable, nothing special/ outstanding that the staff took initiative on

Hotel is tired and needs renovation.

Customer review rating 4.4/5

Suzanne Families - 16/01/2020 Confirmed reviews ALL

This hotel fell short of my expectations. The hotel is very worn and tired. Overall I think the common areas and the rooms need a make-over. I would not stay there again.

Great

Customer review rating 4.4/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Perfect

Not quick the the 5 star hotel I was expecting

Customer review rating 4.4/5

Joanne S. Couples - 12/01/2020 Confirmed reviews ALL

We stayed for 4 nights. The first night our room was small, dark with air conditioning that did not work. After complaining we were moved to a bigger room that was much more comfortable, but still very dark. Bed was very comfortable. The furniture was scuffed and the decor dated. The shower handle was very stiff and it was difficult to get the water temperature right. The breakfast was just ok. The location of the hotel was excellent and the staff very helpful. Wifi was not working for a whole day during our stay.

Dear Mrs. S., Thank you for sharing your feedback regarding your stay. Even though, we were happy to hear that you enjoyed the bed, the location and our staff offered you good care, we were most disappointed to learn of the problems you encountered with the Wifi and the shower handle. I have addressed your comments with my maintenance and IT teams to ensure the issues to be rectified right away. With regards to your comment about the room, I know that our room is perceived a bit darker than normal, but it is because the room design follow the concept "A night at the Opera House", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. Mrs. S., we appreciate you sharing your feedback and sincerely apologize that the stay did not meet up to your expectation. Sincerely, Severine Krawec (Mrs.) General Manager

Manerger is not do his job

TripAdvisor rating 4.5/5

Pathfinder511235 Couples - 12/01/2020 TripAdvisor review

i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.

Dear Pathfinder511235 Thank you for talking time to tell us about your experience at Hotel de l'Opera. I am sorry to hear that we have failed to meet your expectation. I do notice that the event on that day was a little bit louder than we expected due to some last-minutes changes that we could not control. We understand that we shouldn't have that happened to affect the privacy and convenience of our guests. That's why I have addressed the problem to all of our team members' to prevent future occurrence. Please do accept my sincerest apology. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay.” Best regards, Le Thu Ha, Marketing and Communication Manager.

Friendly staff. Inconvenient systems.

Customer review rating 4.4/5

Gail R. Solo - 09/01/2020 Confirmed reviews ALL

Staff were helpful and efficient. Some systems like having to pre-book breakfast are not convenient. Bathroom was very nice. But room flaws like poor wifi and poorly located PowerPoints made charging/using phone and using kettle difficult.

Dear Ms. R., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It seems that you had an enjoyable stay at Hotel de l'Opera although there are still some points that did not make you feel totally comfortable. I have shared your comment regarding the breakfast booking process with my F&B team to ensure no future occurrence. I also sorry that the Wifi was not up to your expectation. Our internet service is completely unrestricted and free. Whilst this is a much appreciated service, the disadvantage is clearly that at times of high occupancy the system can be under great pressure when users download large files such as movies and music. We are currently seeking solutions to control and improve the situation and expect to have these in place soon. Ms. R., I hope the negative points will not deter you from staying with us again. We hope to have the pleasure to welcome you back at Hotel de l’Opera soon. Sincerely, Severine Krawec (Mrs.) General Manager

ok

Customer review rating 4.4/5

P. X. D. }. Business - 09/01/2020 Confirmed reviews ALL

good

Dear Mr. P. Xuan Dung, Thank you very much for spending your time and posting your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to welcome you back to stay with us, and I am glad that you enjoyed the stay as you always do. Thank you again for completing our survey, and we hope to continue receive your support in the future. Sincerely, Severine Krawec (Mrs.) General Manager

Good

Customer review rating 4.4/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

Gym is good. Water in the shower is terrible. Very difficult to get warm water. Too hot and then too cold.

Dear Mr. Vu Thanh V., Many thanks for taking the time to post your review regarding your recent stay at our Hotel, and for highlighting our gym area. However, I were disappointed to hear that the shower system proved less satisfactory, for which I would like to offer you our sincere apologies. The issue is being investigated further by our engineering department to find out what could have possible caused. Again, thank you for sharing your comment and we look forward to welcome you back to Hotel De l'Opera Hanoi. Sincerely, Severine Krawec (Mrs.) General Manager

Pleasant Stay

Customer review rating 4.4/5

Seongyong S. Couples - 02/01/2020 Confirmed reviews ALL

From the check in to the check out everything was excellent. Special thanks to Dat and Linh Hoang from the front desk/tour desk, Minh from the bar. Great people made our second trip to Hanoi wonderful.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Could not fault the stay

Customer review rating 4.4/5

Steve Couples - 31/12/2019 Confirmed reviews ALL

Great staff great location no problems what else can you ask for

Cigarette butts in bathroom bin.

Customer review rating 4.4/5

Anonymous Business - 27/12/2019 Confirmed reviews ALL

Everything was good. Only exept, cigarette butts was in toilet bin.

Dear Moonsu S., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Home from home....a perfect fusion between Europe and Asia

Customer review rating 4.4/5

Tito A. Families - 26/12/2019 Confirmed reviews ALL

My family was made to feel very welcome from the first step inside the wonderfully appointed hotel. The staff were so calm yet efficient and had the answers before I could even propose a question.

Dear Tito A., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery
Customer review rating 4.4/5

R. Families - 26/12/2019 Confirmed reviews ALL

Bar tender Minh was exceptional All perfect price / quality satisfactory !

Dear Ivanka Letizia Marie R., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Staff were amazing

Customer review rating 4.4/5

Anonymous Couples - 25/12/2019 Confirmed reviews ALL

Totally relaxed and really enjoyed the hotel.

Dear Mrs. W., Thank you for your great feedback regarding your recent stay at Hotel De l"Opera Hanoi. I am happy to see that you enjoyed our hotel and had a relaxing stay with us. I am however sorry that the water in room did not meet with your expectation, I have passed your comment to our engineering team to carefully check and repair the water supply in the room. Thank you again for sharing your experience, and we hope welcome you back in the near future. Sincerely, Severine Krawec (Ms.) General Manager

A beautiful design hotel in a perfect location

Customer review rating 4.4/5

Catherine M. E. Couples - 24/12/2019 Confirmed reviews ALL

The hotel is lovely, the staff very nice. great breakfast. we stayed twice during our Vietnam trip in the hotel, unfortunately the first room we had for the first stay, 3 days was minuscule ( same category each time) .

Dear Mrs. E., Thank you for your great feedback regarding your recent stay at Hotel De l'Opera Hanoi. I am happy to hear that the team took good care of you during your stay and that your enjoyed our breakfast. We are continually trying to improve the variety and quality of food items that we offer. Unfortunately, the first room was not up to your expectation but I am sure that the second stay went well. I hope the negative points will not deter you from staying with us again. We look forward to have the pleasure to welcome you back at Hotel de l’Opera Hanoi soon. Sincerely, Severine Krawec (Ms.) General Manager

Mr

Customer review rating 4.4/5

Jayden T. Solo - 23/12/2019 Confirmed reviews ALL

Everything was good!

Dear Mr. T., We very much appreciate that you spending your time to complete our survey regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. It was great to know that you enjoyed the stay with us. We hope to welcome you back for many other stays in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Excellence

Customer review rating 4.4/5

Cuong D. Couples - 21/12/2019 Confirmed reviews ALL

Great experiences. Excellent service. Beautiful room

Dear Mr. D. Van Cuong, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Comfortable and convenient

Customer review rating 4.4/5

L. W. Friends - 19/12/2019 Confirmed reviews ALL

The overall experience staying at this hotel was good. However, the washroom needs improvement. You need to consider where the guest would hang his/her clothes and bath towel when taking a shower. The location of the hotel is excellent. Hotel staff were very helpful.

Dear Mr. W., Thank you for sharing your comments regarding your stay. I am glad that you like the location and my team took good care of you. Also, we very much appreciate your valued feedback regarding the wash room. We are continually trying to improve the quality of service and facilities that we offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

it's ok for this staying

Customer review rating 4.4/5

Hang N. Business - 17/12/2019 Confirmed reviews ALL

The price was up but the service was not really up at all.

Dear N. Ngoc Hang , Thank you for sharing your feedback regarding your recent stay at Hotel De l'Opera Hanoi. We really appreciate your loyalty to our hotel. But we were sorry to hear that you might have lost your necklace. Right after we received your review, we have checked our lost and found logbook, unfortunately, there was nothing reported for your room. I for your understanding in this case. For us, the safety and security of our guests is always our top priority. Ms. Hang, thank you again for sharing your experience, and we hope to welcome you back to Hotel De l'Opera Hanoi. Sincerely, Severine Krawec (Mrs.) General Manager

Mr

Customer review rating 4.4/5

Julius B. Couples - 16/12/2019 Confirmed reviews ALL

Very charming helpful staff good food offer bar quiet room

Dear Mr. b., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager
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