Hotel de l'Opera Hanoi - MGallery 5 stars
Customer review rating (ALL Rating) 4.3/5 172 reviews
ALLSAFE approved hotel
Located minutes from Hanoi Opera House & Hoan Kiem Lake
5-Star service and facilities
"A sleek & contemporary design seeped in history and culture "
24/7 Room Service
Indoor heated pool, golf facilities, and Tennis court
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
29 Trang Tien street, Hoan Kiem district
AIRPORT SHUTTLE BUS: QUANG TRUNG
HANOI BUS: 86 40 Ngo Quyen
NOI BAI INTL AIRPOR At 33.2km / 20.63 miles
Check-in from - Check out up to
Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.
Indoor courtyard restaurant serving exquisite Vietnamese food.
La Fée Verte (or 'Green Fairy') is a metaphor for the hallucinatory effects of absinthe - the infamous beverage of the Belle Epoque. It is where we make an evening drink a lavish event of ritual and celebration just as in the bars of the 20th century.
For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.
100% genuine reviews from our guestsFind out more
Reasonably ok stay
Customer review rating 4.0/5
Jade Business - Confirmed reviews ALL
Generally hotel and rooms were good. Breakfast was good. Just had an incident when one of my colleagues had extended her room, like me, and upon returning to hotel at evening, staff had moved her belongings and let her into her old room before she realised her things were not there. Terrible mistake and no excuse for it. You should not be moving personal belongings before at least trying to contact the customer to ask why their things are still in the room. When in fact it was staff error to begin with. If this had been my room, I would have been extremely angry!
Dear Ms. H., We very appreciate that you take time to share with us about your recent stay at the Hotel de l'Opera Hanoi, MGallery. And while we are happy to learn that the WiFi, the breakfast and the departure service meet your expectations, we were very disappointed about the failed service your colleague experienced from our team, which we have strictly required the team to address the point in particular in their SOP trainings. Apparently, the mistakes were inexcusable, for which, we have sent our sincerest apologies and offered compensation to your colleague for all the inconveniences caused. And she is kind enough to have shared her understanding with us and accepted our apologies. Again, we thank you for your concerns and hope you will give us the chance to better serve you in the near future. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
Customer review rating 3.0/5
Tung N. Solo - Confirmed reviews ALL
The check-in counter worked enthusiastically, friendly and fast. The room has poor soundproofing, so it's a bit noisy, it seems that the room department does not pay attention to the privacy of the guests when they disturb them many times: sometimes giving gifts to guests, sometimes asking if they need anything more. I have never encountered this situation in other 5 star accor hotels. When I went out and came back they added what I used without having to ask. Breakfast is quite good, and lunch is too bad, only 1/5 of MGallery Saigon but the price is the same.
Dear Mr. N. Thanh Tung, We very much appreciate that you spending your time to share with us about your recent stay at the Hotel de l'Opera Hanoi - MGallery. In response to your complaint regarding our housekeeping service, we have checked hotel room access log-book and found that our housekeeper accessed your room only one time at 4:45pm on May 11, 2022 to do turndown service. This is our standard operation policy, if guest does not turn on "Do not disturb" button (the button is at the door), from 4 - 6pm, housekeeping team will enter guest rooms to do room refreshment and set up some little turndown treats as a way to appreciate our guest after a long day. In your case, as the "Do not disturb" function was not used, our housekeeper conducted the service without you having to ask, for this we really hope for your understanding. On the other hand, we were surprised that you describe our buffet lunch as "too bad": besides a great variety of Asian and Western specialties available from our buffet, we offer an attractive station for freshly prepared Japanese cuisine. However, if you have any specific recommendations what you feel we should add over and above this, we would be grateful if you could perhaps advise us directly on email address H7… as we always welcome such comments from our clients. Mr. Tung, we thank you for your sharing and hope to welcome you back with Hotel De l'Opera Hanoi. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
Return to Hanoi
Customer review rating 5.0/5
Ray P. Business - Confirmed reviews ALL
This is a well located hotel and with its unique interiors, offers something different for anyone visiting Hanoi. The staff are friendly, service excellent and the rooms very comfortable. All the facilities are good and the areas to relax very pleasant.
Dear Mr. P., We realy appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
Customer review rating 1.0/5
Anonymous Business - Confirmed reviews ALL
bad dark rooms, lousy pool( vs pics) difficult staff : hassle to get an outer room, but above all no guesture of compensation for the last prepaid night where I left early... even not a sign of understanding to give out a lousy voucher
Dear Mr. S., We really appreciate that you take time to tell us about your recent stay at the Hotel de l'Opera Hanoi, MGallery, even though we were disappointed to have so thoroughly failed to meet with your expectations. I am sorry for the unfriendly service you experienced from our reception team, which is a little out of character considering the fact that we normally get very positive feedback about the team’s general effectiveness and helpfulness. And while we totally understand how disappointed you were about the nonrefundable rate, we really hope for your understanding as this is a strict policy applied for every hotel of Accor group. We also apologize that the room, the pool appearance were not as you expected and the WiFi in room 505 was not connected. Such a pity, you did not informed us about this during the stay, which could have so easily solved the problem. Mr. S., we would like to offer an upgrade to suite room for your next stay if you would give us a chance to win you back as a customer. Again, we thank you for your sharing and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
Customer review rating 4.0/5
Phuc N. Business - Confirmed reviews ALL
Hotel staff are very enthusiastic and friendly. Feeling comfortable and very convenient when staying here
Dear Mr. N. Thanh Phuc, We very appreciate that you spent your time to share about your recent stay at the Hotel de l'Opera Hanoi, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
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