Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 892 reviews

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Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • A sleek & contemporary design seeped in history and culture

  • Sophisticated rooms with plush beds, wooden floors, and spacious bathrooms

  • 8-stories indoor atrium - a contemporary architectural marvel with a glass ceiling

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  892 reviews

Customer review rating 5.0/5

Sylvia P. Friends - Confirmed reviews ALL

Staff very accomodating and heldul

Dear Ms. P., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.0/5

Hui M. K. Business - Confirmed reviews ALL

I was staying in one of the newly renovated room. It's looks brighter and the bed is of a decent height compared to the previous high bed. However, the internet connectivity is still slow despite I tried both networks.

Dear Ms. K., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. At the same time, we sincerely apologize for the issue with the internet connectivity during your stay. Please rest assured that your feedback has been shared with our team for further checking and improvement. We hope to have the pleasure of welcoming you back soon for an even better experience. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Derek J. J. Couples - Confirmed reviews ALL

We felt very welcome when we arrived, and our room was ready for us. The room was a good size, and breakfast was included in our package. The breakfast was superb, and all of our interactions with the staff were great. I highly recommend this hotel if you are visiting Hanoi.

Dear Mr. J., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Iain D. S. Business - Confirmed reviews ALL

Extremely comfortable and welcoming. I have stayed at the hotel several times, but this is the first time since the renovations and I thought it was done very well.

Dear Mr. S., Thank you very much for your wonderful review. We are delighted to know that you enjoyed your stay, especially the experience in our newly renovated room. Your kind feedback is truly appreciated and will certainly encourage our team. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 2.5/5

Florence G. P. Business - Confirmed reviews ALL

the 1st room I stayed in was awful as fast I as I am concerned: old looking and very very dark: to the point of being scary. Dark purple clouds over the bed on the ceiling? That is not what a business traveler looks for. The carpet on the floor. looked dirty and old. No espresso machine in the room? When you pay €150 for a room nowadays this is something that you expect. Thankfully the staff managed to go e me another room (one that seemed to have been modernized and refurbished a bit) but otherwise I would have honestly left the hotel, even if it meant losing money: that is how bad it was. I would highly recommend that you refurbish all your older rooms in the hotel as soon as possible

Dear Ms. P., Thank you very much for taking the time to share your feedback, and we are sorry to learn that the design and atmosphere of the first room were not to your preference. While it reflects part of the hotel’s original character, we understand that each guest may have different expectations, especially when travelling for business. We are pleased that our team was able to assist with an alternative renovated room on this occasion, subject to availability, which offered a brighter and more refreshed experience. Kindly allow me to share that half of our room inventory has already been renovated, while the remaining rooms are planned for refurbishment soon. We truly appreciate your comments and hope to have the pleasure of welcoming you back in the future. Our team would also be pleased to recommend a room category best suited to your preferences for your next stay. Warmest regards, Alberto J. Lugo-Vina General Manager

Other web-users rate our hotel

  • 316 reviews 9.8/10 Location
  • 407 reviews 7.8/10 Room
  • 516 reviews 9.2/10 Service
  • 174 reviews 9.4/10 Food
  • 170 reviews 9.2/10 Breakfast
  • 90 reviews 7.6/10 Cleanliness
  • 45 reviews 7.4/10 Value
  • 28 reviews 6.3/10 Wellness Area

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