Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,066 reviews

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Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,066 reviews

TripAdvisor Rating  4.5/5  2,088 reviews

Certificate of excellence 2024

Decent stay for 5 stars

Customer review rating 3.0/5

Daniel Business - Confirmed reviews ALL

I've been many times at this hotel in the last 7 years. Everything remained unchanged , except the price that keeps going up. The room original design is beautiful but not practical : there's no separation between toilet and bedroom area (at all). Might be called "design" but it's a very uncomfortable flaw. The toilet amenities was incomplete (you can check my recent latest 2 time I stayed there). The toilet room has a particular unpleasant smell (happened twice and makes me think is not an accident). The location is obviously good. The breakfast is OK.

Dear Mr. T., Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are sorry to read that your stay with us did not meet your expectations, please allow me to express my sincerest apologies. At Hotel de l'Opera Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be assured that I will be working with the team to address the room concerns which you have taken the time to address with us. From all of us at Hotel de l'Opera Hanoi, thank you again for sharing your comments with us and we look forward to having the privilege of welcoming you once again in the near future, should the opportunities allow. Kind regards, Jennifer Dang (Ms.) Quality Improvement Manager

Good location and quiet

Customer review rating 4.0/5

Cc Families - Confirmed reviews ALL

A great valued hotel in Hanoi. The breakfast has a wide range and the egg station is amazing. We recommend the eggs Benedict. As we were travelling for my husbands birthday they kindly upgraded us to a suite with an interconnecting room for our children. The only negative was the strong smell of cigarette smoke when you entered the lobby, it was coming from a upstairs bar we think.

Dear Gavin John C., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to the smell of cigarette smoke, I have reiterated to the team our non-smoking policy so as to ensure all guests are respectful of this important stance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Good location

Customer review rating 4.0/5

Susan H. Business - Confirmed reviews ALL

Excellent location. Room was too dark. Not enough lighting.

Dear Susan Soo Sum H., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your room experience, rest assured we will be addressing this in our forthcoming room renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Improvement needed

Customer review rating 3.5/5

Ms T. Friends - Confirmed reviews ALL

Did an online check-in prior to my arrival, and yet I have to register for check-in again at the receptionist. Harmonie Spa needs a lot of improvement as well. Booked my spa in advance (3 weeks ahead), and yet it was not taken note of my request.

Dear Cindy Sok Hiang T., Thank you kindly for sharing your feedback and for your recent stay at Hotel de l'Opera Hanoi - MGallery. On behalf of team I am so sorry that your experiences did not meet your expectation and please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is the important guidance to our daily improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We so much appreciate your sharing concerns and should your future travel plans allow, we truly hope that you will give us one more chance to gain back your trust on your next visit to Hanoi, Vietnam in the near future. Warm regards, Jennifer Dang (Ms.) Quality Improvement Manager

Great stay

Customer review rating 4.5/5

Vi… Families - Confirmed reviews ALL

Had a great stay, hotel was well located, clean and well decorated. Staff were friendly and attentive and very helpful.

Dear Victor Cheng-Peng C., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

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Other web-users rate our hotel

  • 325 reviews 9.6/10 Location
  • 406 reviews 7.1/10 Room
  • 523 reviews 9.4/10 Service
  • 9 reviews 4.2/10 WiFi
  • 177 reviews 8.9/10 Food
  • 164 reviews 8.9/10 Breakfast
  • 157 reviews 7.9/10 Vibe
  • 140 reviews 7/10 Amenities

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