Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,047 reviews

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Hotel de l'Opera Hanoi - MGallery Collection - Image 1
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Hotel de l'Opera Hanoi - MGallery Collection - Image 4
29 Trang Tien street, Hoan Kiem district, 10000 HANOI, Vietnam

Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Telephone
Fax +84 24 6282 2888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,047 reviews

TripAdvisor Rating  4.5/5  2,096 reviews

Certificate of excellence 2024

Service with a smile

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Amazing service. Good gym and great location

Dear Jens Martin Kildehoj T., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also do appreciate you sharing your feedback with regards to our room lighting and our coffee offer during breakfast. I am happy to announce that room renovations will be taking place next year and where lighting will certainly be a key point addressed. I shall also look into your coffee feedback as well to ensure the quality of our product is reflective of our objectives. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Well located, but...

Customer review rating 4.0/5

Ha L. Business - Confirmed reviews ALL

The hotel is good. However, I was shocked to be asked to pay a deposit amount of 6,000,000 VND for the night.

Dear Dr. L., Thank you for sharing your feedback with us and I do apologise for any negligence in our clarity and communication with you during your arrival. As I understand, the amount held on your card was to cover both the room rate for the evening as well as the breakfast inclusion + security deposit for incidentals which is standard practice. The amount of 6m VND charged to for incidentals purely was not the case as per our record. I fear this may not have been informed or clarified correctly to you. Should you have any further questions or concerns please do reach out to me as I am happy to clarify any matters. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

great value

Customer review rating 4.0/5

R K. Couples - Confirmed reviews ALL

The room is large, clean and comfortable. The interior decor seems to getting a bit dated. It would be nice to have 2 sinks, but shower and toilet were great. The service was terrific. Thanks

Dear Robert, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your comment on our room facilities, we are most certainly listening and will be soon enhancing our rooms and room technologies, starting in mid 2025. We cant wait to showcase our new rooms to all our valued guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Dislike the room facing and front desk staff at check out is not very friendly

Customer review rating 2.0/5

Wei Business - Confirmed reviews ALL

As gold member, I thought the room should be upgraded but the facing I got was inside the gallery and there is no natural light coming in. Bed was very high. Front desk staff at check out (Ms Anh) was unfriendly. The only thing I like about M Gallery is the bar staff that is very friendly and welcoming.

Dear Ms. L., Thank you so much for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. We understand your concerns and please accept our deepest apologies for the inconvenience caused during your stay and rest assured we have addressed your feedback with our team. Thank you once again for reaching out to us and Your comments are important in helping us make necessary improvements. And should your travel plans bring you back to Hanoi in the near future, please do feel free to reach out to me as I will be happy to ensure your next stay is well looked after and improved upon. Your sincerely, Jennifer Dang (Ms.) Quality Improvement Manager

Great hotel Great food

Customer review rating 5.0/5

Dan Solo - Confirmed reviews ALL

The hotel is centrally located, fantastic room, great food and really centre to everything you need in Ha Noi.

Dear Dan M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

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Other web-users rate our hotel

  • 345 reviews 9.6/10 Location
  • 429 reviews 7.2/10 Room
  • 565 reviews 9.4/10 Service
  • 8 reviews 6.8/10 WiFi
  • 172 reviews 9.2/10 Food
  • 171 reviews 8/10 Vibe
  • 164 reviews 9/10 Breakfast
  • 93 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.