Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 853 reviews

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Hotel de l'Opera Hanoi - MGallery Collection - Image 1
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Hotel de l'Opera Hanoi - MGallery Collection - Image 4
29 Trang Tien street, Hoan Kiem district, 10000 HANOI, Vietnam

Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • A sleek & contemporary design seeped in history and culture

  • Sophisticated rooms with plush beds, wooden floors, and spacious bathrooms

  • 8-stories indoor atrium - a contemporary architectural marvel with a glass ceiling

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room, 2 Single Size Beds

Photo out of - Deluxe Room, 2 Single Size Beds

Newly renovated for elevated stays. Modern design, wooden floors, curated furnishings, and captivating views. A spacious bathroom with rain shower, sustainable amenities, and twin beds. Accommodates up to 2 adults and 1 child using existing bed.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 22'/56 cm screen
  • LED screen - Light-emitting diode screen
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Views: City View or Courtyard View
See availabilities

Discover a newly renovated sanctuary of space and style. Modern design, wooden floors, serene atrium views, and an expansive bathroom with rain shower. Curated amenities and a plush king bed. Accommodates 2 adults and 1 child using existing bed.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 22'/56 cm screen
  • LED screen - Light-emitting diode screen
See availabilities

Sophisticated contemporary design with wooden floors and spacious interiors. Large bathroom with rain shower overlooks the hotel’s central atrium. Includes complimentary Wi-Fi and luxurious toiletries. Accommodates up to 2 adults and 1 child

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Sophisticated design with wooden floors, spacious layout, and large bathroom with rain shower. Overlooking the city, Hanoi Opera House, or atrium. Free Wi-Fi, luxurious amenities, unique bed concept. Accommodates up to 2 adults and 1 child.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service orderingAdditional charge
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Contemporary design with wooden floors, twin beds, and a spacious bathroom with rain shower. Overlooks the city, Hanoi Opera House, or atrium. Free Wi-Fi, luxurious amenities, and thoughtful touches. Accommodates up to 2 adults and 1 child.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service orderingAdditional charge
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Suite, 2 Single Size Beds

Photo out of - Suite, 2 Single Size Beds

Newly renovated Suite where modern design meets warm wooden floors. Featuring integrated living and sleeping areas, spacious bathroom with rain shower and tub, curated amenities, Nespresso coffee machine, iHome Bluetooth and executive benefits.

  • Views:

    City View

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 22'/56 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

L'Opera Suite, 1 King Size Bed, Opera House View

Photo out of - L'Opera Suite, 1 King Size Bed, Opera House View

An elegant 77 sq.m Grand Suite with stunning Opera House view, featuring separate living and bedroom areas. Includes executive benefits, wooden floors, and a spacious bathroom with rain shower, bathtub, luxurious toiletries, and coffee machine.

  • Views:

    Historic side view

Max. number of persons
3
Area
From 77 m² / 828 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite, 1 King Size Bed, Opera House View, Balcony

Photo out of - Executive Suite, 1 King Size Bed, Opera House View, Balcony

Elegantly designed 49 sq.m Suite with Hanoi Opera House view and private balcony. Features separate living and bedroom areas with wooden floors, spacious bathroom with rain shower and bathtub, luxurious toiletries, coffee machine, executive benefits.

  • Views:

    Historic side view

Max. number of persons
3
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite, 1 King Size Bed, Opera House View

Photo out of - Junior Suite, 1 King Size Bed, Opera House View

Elegantly designed 40 sq.m Suite with stunning Opera House views and integrated living and bedroom areas. Features wooden floors, a spacious bathroom with rain shower and bathtub, luxurious toiletries, and exclusive executive benefits.

  • Views:

    Historic side view

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Telephone
Fax +84 24 6282 2888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 107 rooms
  • One room for people with reduced mobility
  • 6 family rooms
  • 13 connecting rooms
  • 107 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Vietnamese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Well-being

Pool

  • Covered
  • On site

Fitness Centre

  • On site

Sports and leisure

Jogging track

  • On site
  • On site
  • Outdoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 3 m / 3 ft
  • Parking for a month
  • Parking for a week

SON MAI

Photo out of - SON MAI

Private restaurant serving exquisite Vietnamese cuisine.

Cooking style
Regional
Chef name
Nguyen Duc
Capacity
12
29 Trang Tien street, Hoan Kiem district, 10000 Hanoi, Vietnam
Telephone +84 24 6282 5555

Other informations

Services

  • Free Wireless internet (WiFi)
  • Non Smoking Area

Accommodate food

  • Brunch

Private restaurant serving exquisite Vietnamese cuisine.

La Fée Verte (or 'Green Fairy') is a metaphor for the hallucinatory effects of absinthe - the infamous beverage of the Belle Epoque. It is where we make an evening drink a lavish event of ritual and celebration just as in the bars of the 20th century.

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Because great days always start with a good breakfast. stock up on treats and vitamins!

Relax at Hanoi's only heated semi-outdoor swimming pool on the 3rd floor of Hotel de l'Opera Hanoi to enjoy the fantastic view of the vibrant Trang Tien Street and the historic Opera House. Opening hours: Daily from 6am to 08pm.

The well-equipped Fitness Centre with TechnoGym cardio and strength-training equipment is also located on the 3rd floor, next to the swimming pool. Opening hours: Daily from 6am to 10pm with fitness attendant on duty.

Located on the 3rd floor, same level with other wellness facilities, Santé Spa offers spa and massage treatments provided by the Hotel's service partner. Opening hours: Daily from 9am to 11pm.

For weddings, civil unions, birthdays, reunions of family or friends, the hotels in the MGallery collection offer guests a unique experience, in a remarkable setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  853 reviews

Customer review rating 4.0/5

Beverley A. M. Solo - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our team and are delighted that their service stood out during your stay. We have also taken careful note of the other aspects of your experience and have shared your comments with our teams as part of our ongoing efforts to improve. We would also like to share that, as part of our ongoing enhancement programme, the Hotel will also be proceeding with the renovation of our remaining guestrooms, which we trust will further elevate the comfort and overall experience of our guests. Regarding your Accor membership registration, we regret any misunderstanding or inconvenience encountered during the process and trust that our team’s assistance has since helped clarify and resolve the matter. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Hotel de l’Opéra - MGallery Hanoi for a more seamless and memorable experience. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Susan L. M. Solo - Confirmed reviews ALL

Dear Ms. M., Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay and truly appreciate your kind feedback. We hope to have the pleasure of welcoming you back to Hotel de l’Opera - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 4.0/5

Dac A. T. H. Couples - Confirmed reviews ALL

Dear Ms. A. T., Thank you very much for your wonderful review. We are delighted to know that you enjoyed your stay and truly appreciate you taking the time to share your experience with us. We have also taken note of your comments and will continue working on improvements to further enhance our guests’ experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Thi H. C. N. Business - Confirmed reviews ALL

Dear Ms. H. C., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Siriyakorn C. Business - Confirmed reviews ALL

Dear Ms. C., Thank you very much for taking the time to share your review with us. We are delighted to know that you had an enjoyable stay and truly appreciate your kind feedback. We would also like to share that, as part of our sustainability efforts, towels may not be changed every day. However, our team will always be happy to provide fresh towels immediately whenever requested, so please do not hesitate to let us know during your next stay. We sincerely appreciate your understanding and hope to have the pleasure of welcoming you back to Hotel de l’Opéra - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Viña General Manager

Dear Mr. M., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our team and are delighted that their service stood out during your stay. We have also taken careful note of the other aspects of your experience and have shared your comments with our teams as part of our ongoing efforts to improve. We would also like to share that, as part of our ongoing enhancement programme, the Hotel will also be proceeding with the renovation of our remaining guestrooms, which we trust will further elevate the comfort and overall experience of our guests. Regarding your Accor membership registration, we regret any misunderstanding or inconvenience encountered during the process and trust that our team’s assistance has since helped clarify and resolve the matter. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Hotel de l’Opéra - MGallery Hanoi for a more seamless and memorable experience. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Susan L. M. Solo - Confirmed reviews ALL

outstanding courteous responsive staff - everyone. from front desk, to restaurant, to housekeeping to room service. outstanding

Dear Ms. M., Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay and truly appreciate your kind feedback. We hope to have the pleasure of welcoming you back to Hotel de l’Opera - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 4.0/5

Dac A. T. H. Couples - Confirmed reviews ALL

I was just very surprised that wc didn't have bidet sprayer :-)

Dear Ms. A. T., Thank you very much for your wonderful review. We are delighted to know that you enjoyed your stay and truly appreciate you taking the time to share your experience with us. We have also taken note of your comments and will continue working on improvements to further enhance our guests’ experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Thi H. C. N. Business - Confirmed reviews ALL

Good location, food, room conditions.

Dear Ms. H. C., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Siriyakorn C. Business - Confirmed reviews ALL

Room is very good layout and very good located in the center area

Dear Ms. C., Thank you very much for taking the time to share your review with us. We are delighted to know that you had an enjoyable stay and truly appreciate your kind feedback. We would also like to share that, as part of our sustainability efforts, towels may not be changed every day. However, our team will always be happy to provide fresh towels immediately whenever requested, so please do not hesitate to let us know during your next stay. We sincerely appreciate your understanding and hope to have the pleasure of welcoming you back to Hotel de l’Opéra - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Viña General Manager

Customer review rating 4.0/5

Wee K. T. Business - Confirmed reviews ALL

The breakfast experience was great. Service staff is attentive and friendly. The spread was well presented, and the ambient was good. The sound proofing in our room 608 was poor. We could hear people talking outside, traffic noise and loud music late at night. The gym was also too small and not well equipped.

Dear Mr. T., Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay and appreciated the attentive service from our team. We also appreciate your comments regarding the soundproofing and gym facilities. We have taken note of your feedback and will continue to look for ways to improve these areas. We hope to have the pleasure of welcoming you back to Hotel de l’Opéra - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Jan W. M. T. Business - Confirmed reviews ALL

Great stay. Your new rooms facing street are incredible. This property went from my least favorite to my favorite one in hoan Kiem. Especially Mr quang at check in was amazing and extremely polite and helpful throughout. Massive difference in the experience because of him and also your bell boy was extremely jind and helpful. I did not catch his name but he was there at ny check in.

Dear Mr. T., Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay and truly appreciate your kind feedback. Your experience means a great deal to our team, and we are always looking for ways to make each stay even more enjoyable. Should there be anything you feel we could do better, we would be very happy to hear from you. We hope to have the pleasure of welcoming you back to Hotel de l’Opera - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Hock P. C. Couples - Confirmed reviews ALL

The whimsical design was a refreshing change and totally suited the surroundings

Dear Mr. C., Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay and truly appreciate your kind feedback. Your experience means a great deal to our team, and we are always looking for ways to make each stay even more enjoyable. Should there be anything you feel we could do better, we would be very happy to hear from you. We hope to have the pleasure of welcoming you back to Hotel de l’Opera - MGallery Hanoi for another memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Mark P. B. Business - Confirmed reviews ALL

Staff were very welcoming and helpful

Dear Mr. B., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Tracey L. B. Couples - Confirmed reviews ALL

We had a wonderful 5 night stay at this stunning boutique hotel. The hotel is very clean and well maintained with spacious rooms and suites. We had an Opera view suite which also afforded us sumptuous breakfast options, afternoon tea and cocktails in the evening. The staff were definitely the highlight though. Every single one of them made us feel special. They have an amazing team and we can’t wait to visit again soon!

Dear Ms. B., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Donna C. Business - Confirmed reviews ALL

Your staff are your strength. Lovely renovation and good location.

Dear Ms. C., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 3.0/5

Youcan Y. Friends - Confirmed reviews ALL

I have long been eager to stay at Hotel de l'Opéra Hanoi‑MGallery, and I finally visited it last weekend. As I may have booked a special‑rate offer, the hotel was notably restrictive when it came to honoring member benefits. I did not receive the suite upgrade that other Platinum members have reported, nor was I proactively informed of Platinum member entitlements. When I enquired at the front desk the next morning, I was told benefits would be displayed on the in‑room TV — yet I hardly watch television during hotel stays. Even the Appelles toiletries, provided in every guest room, were presented as an exclusive Platinum perk. That said, the hotel still won me over thanks to its unbeatable location: it takes less than 3 minutes on foot to reach both the Hanoi Opera House and Hoan Kiem Lake. It boasts sophisticated, stylish interiors, elegant dining venues and a delicious breakfast. In particular, the Vietnamese pho served at breakfast outshines offerings at many Michelin‑recommended restaurants.

Dear Mr. Y., Thank you very much for taking the time to share your experience following your recent stay with us. We are pleased to know that you had an enjoyable stay at Hotel de l’Opéra Hanoi – MGallery. At the same time, we appreciate your comments regarding the recognition of your Platinum membership. Our loyal members are very important to us, and we regret that this aspect of your stay did not fully meet your expectations. Your feedback is valuable in helping us further improve the way we recognise and care for our members throughout their stay. We sincerely hope to have the pleasure of welcoming you back for an even more memorable experience in the future. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Pawel D. Business - Confirmed reviews ALL

Enjoyable stay (3rd time a patron), well appointed rooms and great buffet breakfast.

Dear Mr. D., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.5/5

Russell J. W. Couples - Confirmed reviews ALL

Very annoying checkin procedure

Dear Mr. W., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that your overall experience was a positive one. We are sorry to learn that the payment verification process upon arrival caused frustration, particularly after such a long journey. While your stay had already been prepaid, the request to present the card is part of our verification procedure designed to help protect our guests and ensure the security of payment details. We completely understand that, in the moment, this may have felt unnecessary, and we appreciate your understanding. We will also continue to review how we explain this process so that it is clearer and more seamless for our guests. We sincerely hope to have the pleasure of welcoming you back to Hotel de l’Opéra - MGallery Hanoi in the future. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Tuti R. B. Couples - Confirmed reviews ALL

Great location. Beautiful room. Great staff. I love the breakfast box too

Dear Ms. B., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Prithviraj C. Business - Confirmed reviews ALL

OUTSTANDING

Dear Mr. C., Thank you for your wonderful review and for choosing to stay with us again. We are delighted to know that you enjoyed your return visit, and we truly appreciate your continued trust in Hotel de l’Opera - MGallery Hanoi. It is always a pleasure to welcome you back, and we look forward to seeing you again very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Jonathan J. P. Couples - Confirmed reviews ALL

Returning to Hanoi having lived there for many years, we decided to try something other than The Metropole. We are so glad we did. The hotel was beautiful, the rooms well appointed, the cocktails hit the spot and the staff were all excellent. Just up the road from The Opera House, walking distance to everywhere in Hanoi you want to be ... Ho Hoan Kiem, the Old Quarter, Long Bien Bridge ... bars, cafes, life on the street. Love Hanoi, love this hotel.

Dear Mr. P., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Karen M. C. Couples - Confirmed reviews ALL

Staff were amazing from doorman, check in to the restaurant, they were friendly respectful and helpful.

Dear Ms. C., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Arturo R. Friends - Confirmed reviews ALL

it was a short but very pleasant stay. I sincerely will return. Weather was not so great, but Bar Staff made our stay enjoyable

Dear Mr. R., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 4.0/5

Peggy Y. O. Business - Confirmed reviews ALL

It was a good stay. Rooms need more light as it is too dark to work. There is no natural light to the rooms so need more overhead lighting.

Dear Ms. O., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay at Hotel de l’Opéra - MGallery Hanoi. We appreciate your comments regarding the room lighting and understand how important a comfortable and well-lit space can be. We would also like to share that 50% of our guestrooms have recently been renovated, with a refreshed design and enhancements to the overall room experience, including lighting and comfort. The remaining guestrooms are planned to follow in the near future. We truly value your feedback and hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Other web-users rate our hotel

  • 312 reviews 9.8/10 Location
  • 392 reviews 7.6/10 Room
  • 496 reviews 9.2/10 Service
  • 174 reviews 9/10 Food
  • 168 reviews 9.4/10 Breakfast
  • 85 reviews 7.2/10 Cleanliness

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