Hotel de l'Opera Hanoi - MGallery 5 stars

Very positive the staff were professional and well trained.

From checking in to checking out - very smooth. Breakfast service and Bar service really good.

Amazing staff and location services

This is our second stay at you hotel.we chose it for location .but found the rooms in need of some refurbishing as showing some wear and tear

As ever a pleasure to stay here. From arrival to departure nothing is too much trouble. Breakfast is always fantastic quality and choice.

We stayed at the hotel on Feb 15 - 18th ( 3nights) and returned to the hotel on Feb 20th before departing for home. when we arrived on the 15th we were assigned room 502 which was very musty smelling and i had difficulty breathing. i called down to guest services and explained that i had asthma and the room was dank and musty. Not only was the room musty /mouldy - the light switch above the bed was held together by tape and not functional in any useful way; and the shower handle was so stiff that the water was either excruciating hot or ice cold. i was offered room 414 instead. i went to inspect 414 - it was smaller and just as musty smelling. Also as an asian, the number 4 is bad luck - so why would you offer me a room with two number 4s in it? We opted to keep room 502 with every intention of uploading a review to trip advisor and letting Viet Prestige know that this was definitely not a 5 star hotel, and at best 3 stars. What a disappointment. On our return on Feb 20th we were met by the manager, who informed me that we had been upgraded to Room 701 because of concerns voiced earlier. Room 701 was a vastly improved room in terms of reduced noise level, no broken shower or light fixtures, and most importantly i was able to breathe. I greatly and sincerely appreciate the upgrade, i am not sure why something wasn't done in the first place. i booked 5 star accommodation with Viet Prestige for all our travels, and we booked business class flights from Vancouver to Siem Reap, all internal flights in Vietnam, and Hanoi to Vancouver. I would have gladly paid for an upgrade but this was not offered to me. With tourism done and hotels not at capacity - i just don't understand why nothing more was offered on the 15th.

This hotel was centrally located. The rooms were very spacious and the buffet breakfast was excellent. I would recommend this hotel.

As usual, staff at the MC Gallery L'Opéra were extremely courteous, helpful and efficient. The rooms are very comfortable and breakfast is outstanding. Plus the location of the hotel is very convenient. This is the right place for a great experience in Hanoi.

Good stay but I am very disappointed in Accor. We told our private tour operator to book us in Accor hotels because of our membership. We even moved our Hanoi reservation from Hilton to Accor. But so far we are not being credited and Accor has not answered my email.

I had a good stay at De L'opera in 3 days. Compared to my previous stay, it was much better. Room was comfortable with right temperature and nice bed. However, facilities in bathroom need to be improved a little bit.

Hotel was attractively appointee and well situated in the heart of the old historic district. Staff were. Dry friendly and the service was impeccable.

Two night stay after flight from UK. Room very comfortable. Breakfast choice could have been better but food quality was good. Lovely cocktail bar and good food in Satine restaurant. Good central location with pleasant, helpful staff.

The rooms are always clean, hotel is well located, staff are very courteous and helpful;;the food is also great! I will stay in this hotel in the near future, highly recommended!

As always the check in was very welcoming and professional. The staff are very friendly and always go the extra mile to ask if there is anything they can assist with. For example, the front desk asked if we wanted some breakfast to take away as we had an early departure; the bar staff asked if we wanted a "top up" of tapas during happy hour; housekeeping always made sure there was plenty of amenities.

The whole experience from start to finish was very straightforward. I contacted the hotel beforehand and received a swift response. Booking in/out was easy and the rooms themselves were well appointed. The beds are one of the most comfortable I have slept on (have back condition). Food selection was very good. Happily stay again.