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Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating 4.4/5 3,542 reviews

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Hotel de l'Opera Hanoi - MGallery
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Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • 24/7 Room Service

  • Indoor heated pool, golf facilities, and Tennis court

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Golf practice facilities (Nearby)Paying
  • TennisPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000
hanoi
viet nam

Tel: +842462825555

Fax: (+84)24/62822888

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS :  QUANG TRUNG

  • HANOI BUS :  86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS :21.024762, 105.855616

Our accommodation(s)

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

L'Opera Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Deluxe 2 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

SATINE

Type of cuisine: Regional

Indoor courtyard restaurant serving exquisite Vietnamese food.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ LAUTREC

Type of cuisine: International

Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FEE VERTE

Non contractual photo

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170 m²

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,542 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,981 reviews

Well located, best pillow and nice daily room refillment

Customer review rating 4.4/5

Anonymous Friends - 20/10/2020 Confirmed reviews ALL

I did have a good stay at MGallery Hanoi which is nicely located in centre. In addition, the soft feather pillow was amazing, I have quit sleeping with pillow for several years and could not find comfy with any pillows but accept yours (thumbs up). On the other hand, i expected to have a good swimming pool indoor during that stay but due to the leaking windows, it has made the pool colder :( Overal my stay was good and i will back soon :)

Dear Ms. P. Thanh Nhu, We are grateful that you had a good stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. The comfortable bed, which is specially designed for MGallery Hanoi, is one of the things that we are proud of. I feel sorry that you could not enjoy our swimming pool due to the bad weather, but hope that you will give it a try next time when you come back. I have also forwarded your comment to our executive Chef regarding the options for vegetarian for further improvement of the menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Cosy stay

Customer review rating 4.4/5

Denis Solo - 13/10/2020 Confirmed reviews ALL

Great location, friendly staff and cosy room.

Dear Mr. A., It is such a pleasure to learn that you were satisfied with the location & the service of our staff. Unfortunately there were still some minor points that did not make you feel totally comfortable. Your feedback regarding the air-con have been forwarded to our technical team to rectify the defect. I know that our room is perceived a bit darker than normal, because the room design follows the concept "A night at the Opera House", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. Mr. A., thank you again for sharing your experience, and I hope some minor issues wouldn't stop you to choose Hotel de l'Opera to be your new holiday home every time you travel to Hanoi Sincerely, Lưu Nha Trang (Ms.) Qulity Improvement Manager

Well located

Customer review rating 4.4/5

Nga Business - 12/10/2020 Confirmed reviews ALL

The bed is good. Would prefer to have more offer for a long stay

Dear Ms. Quynh Nga, We very much appreciate that you spending your time to complete our survey regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. Indeed, we do have appreciation offer for our long staying guests after 7 nights (a total one week). In your case, we feel sorry that the length of time was not enough to allow us to process the offer. Your concern regarding check-in, check-out and housekeeping service have also been shared among our teams to make sure we put more effort to perfect our service. Ms. Quynh Nga, thank you again for sharing your experience on the site. And please allow us to have another opportunity to welcome you back when the occasion permits. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

could be better

TripAdvisor rating 4.5/5

Ngoc N Business - 12/10/2020 TripAdvisor review

The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers

Dear Ngoc N, Thank you for writing to us here at Hotel De l'Opera Hanoi, MGallery. Even though we were happy to hear that you appreciated the complimentary upgrade and that our Front Office team took care of your arrival and departure in a genuine manner, still we were very sorry to learn that you did not receive any communication from customer relationship. In fact, our managers on duty very much enjoy engaging guests every day, unfortunately they have missed the opportunity to communicate with you during your stay with us. I have also shared your feedback with the restaurant team and will address this point in particular during forthcoming trainings to make sure that our loyal customers to be well taken care of. Ngoc N, your constructive feedback is really appreciated, and we hope that the above shortcomings would not stop you from coming back with MGallery Hanoi. Please allow us to have another opportunity to sever you better when the occasion permits. Sincerely, Luu Nha Trang Quality Improvement Manager

We did not talk about staff loss and tge quantity but the quality was much lower

Customer review rating 4.4/5

Loc N. Business - 08/10/2020 Confirmed reviews ALL

The gym was abondanned. I did not see the ambience of the hotel i ever stayed, no music and no muse

Dear Mr. Loc , We really appreciate that you spending your time to complete our survey regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. We want to extend our sincerest apologies when learning about your concerns. At MGallery, we try to maintain the highest standards of service, but clearly during this challenging time, we fell short. Your feedback has been shared among our teams to rectify the defects you mentioned and recover our standards of excellence. Mr. Loc, we thank you again for your very constructive feedback and hope that you will give us the chance to welcome back. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Well located M Gallery Hanoi

Customer review rating 4.4/5

Adib K. Business - 27/09/2020 Confirmed reviews ALL

The reception were very well prepared for my check-in with a great upgrade The Bell Boy knew exactly my needs surprisingly which means that Front Office did an excellent job The room was very comfortable and the coffee machine specifically brought for me was great . Extra water and other room amenities were excellent. The F&B did not meet my expectations in the ground floor evening cocktail ( very poor ) and the breakfast too . The staff were not as well trained as the other departments

Back on the road again

Customer review rating 4.4/5

Christian Business - 13/09/2020 Confirmed reviews ALL

I always stay at L'Opera when I am on business in Hanoi. This time was no different. It was obvious that occupancy was low and the hotel is operating differently from usual.

Dear Mr. K., We really appreciate you taking the time to send your feedback about your recent stay at Hotel De'Opera, even though we were disappointed to have failed to meet with your expectations. Your feedback has been passed along to our F&B and Housekeeping team as a serious reminder about the consistance of our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome your back as a loyal customer of MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manager

Not as expected for a 5-star hotel

TripAdvisor rating 4.5/5

adnrelax 09/09/2020 TripAdvisor review

To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.

Dear Adnrelax, Thank you for letting us know about your experience at Hotel De l'Opera Hanoi. We really appreciate your understanding for the hotel industry during this challenging time, yet we feel sorry that we did not meet your expectations and did not live up to our own high standards. Your feedback has been passed along to our F&B team to find an improvement for our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome you back at the MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manaager

well located, good stay, nice staff

Customer review rating 4.4/5

Thanh Business - 22/07/2020 Confirmed reviews ALL

the hotel is very nice even a bit quiet. Staff are very nice and warm welcome. Perfect location!

Dear Ms. N. Thanh Tam, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luu Nha Trang (Ms.) Quality Improvement Manager
Customer review rating 4.4/5

Oanh D. Business - 20/07/2020 Confirmed reviews ALL

Good.

Dear Ms. D. Thi Ngoc Oanh, We very much appreciate that you spending your time to complete our survey regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. We hope to welcome you back for many more stays in the near future. Sincerely, Luu Nha Trang (Ms.) Quality Improvement Manager

Lovely staffs, well located, good design

Customer review rating 4.4/5

Minh A. N. Couples - 15/07/2020 Confirmed reviews ALL

I love staying here

Dear Mrs. N. Minh Anh , We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Great hotel staff and location

Customer review rating 4.4/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Staff were extremely helpful - Mr Quan from concierge team was very helpful at obtaining tickets for us, providing advice etc. we were warmly greeted by staff on our arrival even though it was about 10 pm at night - a herbal drink and a cake was great! The room was stunning and a personal card and dessert for our anniversary trip was very thoughtful. The spa located in the hotel was awesome - very relaxing and the restaurant had great breakfast and lunch. The bar staff were very friendly and provided great service. It was also convenient to walk to the lake and other city attractions. Would highly recommend this hotel.

Dear Ian David H., Thank you for taking the time to leave us such a beautiful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Thank you once again for your kind words. Sincerely Severine Krawec (Mrs.) General Manager

Well located

Customer review rating 4.4/5

Anonymous Families - 13/03/2020 Confirmed reviews ALL

Good

Dear Mr. T., We very much appreciate that you spending your time to complete our survey regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. We hope to welcome you back for many other stays in the near future. Sincerely, Severine Krawec (Mrs.) General Manager

Good stay

Customer review rating 4.4/5

Andreas S. Couples - 12/03/2020 Confirmed reviews ALL

Was a very good stay. Very professional and friendly check in and check out. (I work as well at the reception) fantastic breakfast

Dear Mrs. S., Thank you for taking the time to leave us such a beautiful review. We are glad that you loved our services and breakfast. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Thank you once again for your kind words. Sincerely Severine Krawec (Mrs.) General Manager

Well located

Customer review rating 4.4/5

Anonymous Friends - 12/03/2020 Confirmed reviews ALL

Hotel staff were excellent Our first one night stay was lovely we had unexpectedly been upgraded However it was mated when two ot the four in the party suffered diarrhoea after dining in the restaurant which we thought may have been the fraught beer On the second 2 night stay one couple had been given an extremely dark room despite the fact I had emailed the hotel beforehand to request rooms with natural light

Dear Ms. P., Thank you very much for sharing your feedback regarding your recent stay at Hotel De l'Opera Hanoi, MGallery. Even though, we were happy to hear that you appreciated the complimentary upgrade in the first stay, we were most disappointed to learn about the digest problem that two people of your group suffered. For this, I would like to share that quality products used in all of our F&B outlets are exclusively sourced from reputable suppliers, many of them imported. Please rest assured that the comfort and well-being of our guests is taken extremely seriously by us. We also apologize that the room themed "A night at the Opera'' did not meet your personal taste. What a pity you did not ask to be moved to another room, which could have so easily solved the problem. Once again, please accept my sincere apologies for these inconvenience. We hope for another opportunity to serve you better in the near future. Sincerely, Severine Krawec (Mrs.) General Manager

Great location and stay

Customer review rating 4.4/5

Lisa F. Friends - 12/03/2020 Confirmed reviews ALL

Great experience- rooms were clean, breakfast was great and the location is amazing

Dear Ms. F., Thank you for taking the time to leave us such a beautiful review. We are glad that you and your friends loved our services. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Thank you once again for your kind words. Sincerely Severine Krawec (Mrs.) General Manager

Good customer service

Customer review rating 4.4/5

Anonymous Couples - 06/03/2020 Confirmed reviews ALL

Very positive the staff were professional and well trained.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi, MGallery. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I apologize that the door lock did not function correctly, my maintenance team was sent to the room to check and fix the defect right away after we received your feedback. Mr. M., thank you again for sharing your experience, and we hope to welcome you back to Hotel De l''Opera Hanoi soon. Sincerely, Severine Krawec (Mrs.) General Manager

Great location - excellent service

Customer review rating 4.4/5

Prakash M. Business - 01/03/2020 Confirmed reviews ALL

From checking in to checking out - very smooth. Breakfast service and Bar service really good.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Great stay in great location in Hanoi

Customer review rating 4.4/5

Loc N. Business - 28/02/2020 Confirmed reviews ALL

Amazing staff and location services

Dear Mr. N. Minh Loc, Thank you very much for leaving us such a kind feedback regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. It was great to learn that you like our location and staff. Our location and personalized service are two of the reasons guests enjoy their time with us. I will share your comments with our team, sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And whilst I appreciate your most kind comments about our staff and location, I want to extend my apologize that the hot water in room was not as you expected. I have sent my engineer to come to fix this defect. We will also take your comments about the buffet selection and the reception flower into consideration for a future improvement. Mr. Loc, thank you again for your loyalty, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 28/02/2020 Confirmed reviews ALL

This is our second stay at you hotel.we chose it for location .but found the rooms in need of some refurbishing as showing some wear and tear

Dear Mr. W., We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi. I am glad that you chose us for the location and really appreciate your valued feedback relating to the guest rooms and hallway. We are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime I will ensure that our Engineering team do a better job in conducting regular maintenance of the rooms. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon in Hanoi. Sincerely, Severine Krawec (Mrs.) General Manager

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