Hotel de l'Opera Hanoi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 899 reviews

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Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • A sleek & contemporary design seeped in history and culture

  • Sophisticated rooms with plush beds, wooden floors, and spacious bathrooms

  • 8-stories indoor atrium - a contemporary architectural marvel with a glass ceiling

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  899 reviews

Customer review rating 5.0/5

Paul D. S. Solo - Confirmed reviews ALL

Stayed for a long weekend for my birthday. Hotel has a great location and all the staff were really attentive and friendly. Unfortunately the gym and swimming pool were out of action when I stayed. Had I been informed I would have stayed somwhere else as this distrupted my morning routine which was very frustrating particularly on my birthday weekend. I expect some form of compensation

Dear Mr. S., Thank you very much for choosing to celebrate your birthday with us and for sharing your kind feedback. We are truly pleased to know that you enjoyed our location and that our team helped make your stay a pleasant one. At the same time, please accept our sincere apologies that the gym and swimming pool were unavailable during your visit. Due to a sudden opportunity to carry out improvement works, we were unfortunately unable to inform guests earlier. We truly regret the inconvenience and will ensure to communicate such updates more clearly in advance moving forward. It was a pleasure having you with us, and we hope to welcome you back again soon for an even more enjoyable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Nikham M. P. Solo - Confirmed reviews ALL

One of the most luxurious hotels I’ve stayed at. Beautiful French Quarter, right near the lake and opera house. Perfect for exploring beautiful Hanoi.

Dear Mr. P., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back to Hotel de l'Opera - MGallery Hanoi very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 3.5/5

Brian M. T. Couples - Confirmed reviews ALL

Our review would have been excellent but unfortunately we left a plastic wallet containing about £600 including USD and Thai Barht etc either in our safe or somewhere in our room and it was not handed in after we left.

Dear Mr. T., Thank you for taking the time to share your feedback and for your kind comments about our service and facilities. Regarding the wallet mentioned, please be assured that our team conducted a thorough check of your room immediately after your departure, including the in-room safe, and carefully reviewed our Lost & Found records with the housekeeping team. Unfortunately, no item matching this description was found or reported. We fully understand how concerning it can be when personal belongings cannot be located, and we sincerely regret that we were unable to locate the item. Should anything be discovered at any time, please rest assured that we will contact you immediately. Kind regards, Alberto J. Lugo-Vina General Manager

Customer review rating 5.0/5

Tracey W. Solo - Confirmed reviews ALL

I found the hotel to be beautifully appointed and very boutique style. The room was lovely and comfortable, with my only complaint it’s needs more light as there is no natural light to outside. The restaurant and bar service was also exceptional and I would definitely recommend this hotel.

Dear Ms. W., Thank you very much for your wonderful review of our hotel. We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We would also like to share that we offer a variety of room options, including rooms overlooking our inner courtyard for a warm and tranquil ambiance, as well as rooms facing the street with abundant natural sunlight. We understand that each guest has different preferences, and we will certainly take yours into consideration and do our very best to accommodate it on your next visit. We sincerely look forward to the pleasure of welcoming you back again very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Customer review rating 2.5/5

Nellija D. Families - Confirmed reviews ALL

We stayed at the Cupole hotel in SAPA from the ALL accor chain and were completely delighted, so we booked this chain hotel in Hanoi as well and were very disappointed. The rooms were dark, it was impossible to read in the room. The worst pool I have ever experienced - the door was broken, there was a draft, the cascade did not work, there was no service - like in a bad 3* hotel. The only thing that was great here was the breakfast. Completely inadequate money for this hotel, which actually corresponds to 3*

Dear Ms. D., Thank you for taking the time to share your feedback with us. While we are pleased to know that you enjoyed our breakfast, we are genuinely sorry to learn that other aspects of your stay did not fully meet your expectations. At Hotel de l'Opera - MGallery Hanoi, we aim to create a refined and memorable experience for every guest, and we regret that certain elements did not fully reflect this on this occasion. Please rest assured that your comments have been carefully noted and shared with the relevant teams for review and follow-up. It would be our pleasure to have the opportunity to welcome you again and provide you with a stay that better reflects the level of experience we are known for. Kind regards, Alberto J. Lugo-Vina General Manager

Other web-users rate our hotel

  • 330 reviews 9.7/10 Location
  • 424 reviews 7.5/10 Room
  • 537 reviews 9.3/10 Service
  • 172 reviews 9.3/10 Food
  • 167 reviews 9/10 Breakfast
  • 91 reviews 6.7/10 Cleanliness
  • 51 reviews 7.1/10 Value

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