Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.4/5 3,627 reviews

ALLSAFE approved hotel

Information message

Hotel de l'Opera Hanoi - MGallery
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+ 21 Services

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • 24/7 Room Service

  • Indoor heated pool, golf facilities, and Tennis court

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000 hanoi
viet nam

Fax: (+84)24/62822888

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS:  QUANG TRUNG

  • HANOI BUS:  86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS:21.024762, 105.855616

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,627 reviews

TripAdvisor Rating 4.5/5

1,988 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

great location and upgrade

Customer review rating 5.0/5

Nikhil Business - 26/12/2021 Confirmed reviews ALL

excellent stay, well looked after,

Dear Mr. V., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Very good stay

Customer review rating 5.0/5

D. K. H. Business - 25/12/2021 Confirmed reviews ALL

Thank you so much for the upgrade :-) The bed is so comfy (the best one I ever sleep on ) Thank you to all the staffs there, I know it has been a very very difficult year for everyone in the hotel industry, however all staffs are very friendly and kind :-)

Dear Mr. Do Khac Hieu, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

good

Customer review rating 4.5/5

P. X. D. Business - 20/12/2021 Confirmed reviews ALL

good

Nice location

Customer review rating 4.0/5

Lan A. Business - 17/12/2021 Confirmed reviews ALL

I'm ok with my stay but the hotel had not checked my booking information and I had to fill in everything again when check-in. Most important, I was giving my membership account (during my booking through the agent and at the check-in counter) but ended up, the stay is not added to my All-accorr. Now I need to claim the missing stay.

Dear Ms. Lan A., Thank you very much for sharing with us about your recent stay at the Hotel de l'Opera Hanoi - MGallery. We really appreciate your positive feedback about our housekeeping and F&B teams. Unfortunately your first experience you had at the concierge did not show the quality of our services. This will be shared with the team to ensure future occurrence. Regarding your credited points, as we can see, your member status is gold, however the enrollment email has never been validated. We would advise you to double check if you had missed this enrollment email from Accor, once you validate that email, you will be able to see the whole points credited to your member account since the day you join Accor ALL. Once again, we thank you for your feedback and hope to welcome you back soon. I remain at your disposal for any further question Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Pleasant stay with good service

TripAdvisor rating 5.0/5

BMBM12 24/11/2021 TripAdvisor review

Stayed here for a night, using some of my Accor benefits, which made for a very good stay. While the design style of the room is not completely to my taste (but I'm sure it is to plenty of other people), the suite rooms are great, with plenty of space and comfortable bed and showers. The service was excellent and friendly, from the welcome present to the people working at breakfast and the bar. I basically used my stay to catch up on some work, but the location is excellent as well. There are plenty of restaurants and bars around and the old quarter lake is a short stroll away. Had a good stay and would return.

Dear BMBM12 We very much appreciate your comments regarding your stay at MGallery Hotel de l’Opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Que Anh HOANG Marketing and Communication Manager

good

Customer review rating 4.5/5

P. X. D. {. }. Business - 19/11/2021 Confirmed reviews ALL

Ok ,good

Well located

Customer review rating 4.5/5

V.s.dzung Families - 26/10/2021 Confirmed reviews ALL

Comfortable and friendly

Good stay

Customer review rating 4.5/5

N. T. Business - 05/05/2021 Confirmed reviews ALL

Friendly staff , good vibe hotel, convenient location

Dear Ms. N. Thi Hai T., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Awful

Customer review rating 1.5/5

Gavin Families - 04/05/2021 Confirmed reviews ALL

Please see my review on tripadvisor

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am extremely disappointed to learn that your experience with MGallery Hanoi did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

hotel in urgent need of refurbishment

TripAdvisor rating 1.0/5

TrailBlazer527923 Business - 19/04/2021 TripAdvisor review

I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.

Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager

nice staff, well located

Customer review rating 4.0/5

N. Families - 08/04/2021 Confirmed reviews ALL

pleasant stay

Dear Mrs. N. Thi Ut, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. With regards to your comment about a "friendly app", we would kindly recommend you to use the Accor All - Hotel Booking application for mobile, which helps to simplify booking process for travelers. We sorry that the food options are not up to your expectation. Even though parts of our buffet breakfast and lunch are rotated on a daily basic, but your comment is still a good advice that we need to take for continuous improvement. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager
Customer review rating 4.5/5

Donny Q. X. Business - 07/04/2021 Confirmed reviews ALL

Customer service is top notch. Hotel stay experience is good. Hotel facilities itself is good. Location is in thr heart of the city and is convenient

Dear Mr. Q., We very much appreciate your comments regarding your recent stay at Hotel de l'Opera Hanoi, MGallery. It is always a pleasure to receive positive feedback. Trust that you did enjoy your time with us. However we feel very sorry for the service defect that you experienced at our restaurant. Your feedback has been shared with the food and beverage team as a reminder about the consistence of our service. Due to this sensitive period, our team was minimized, this led to the delay service at check-out. Please except our sincere apology for this. Again, Mr. Q., thank you very much for great feedback, and we hope the minor points will not stop you from coming back with MGallery Hanoi. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

the great welcome and excellent price

Customer review rating 5.0/5

Q N. Business - 30/03/2021 Confirmed reviews ALL

The upgrade was always generous. The welcome amenities exceeded my expectation. Chien, Trang (and Luu Nha Trang?) and FO team (Cuong) warmly welcome me and ensured the most comfortable stay. Huong, Phuc, Duc, Duy, Minh of F&B are hard working and well behaved. the team.

Dear Dr. N. Ngoc Quang, We very much appreciate your comments regarding your recent stay at Hotel de l'Opera Hanoi, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our products and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

good!

Customer review rating 4.5/5

Phạm X. D. {. }. Business - 29/03/2021 Confirmed reviews ALL

Satisfied!

Dear Mr. P. Xuan Dung, It is a pleasure for us every time welcome you back with MGallery Hanoi. We are happy to learn that you enjoyed your stay as you always do. Your satisfaction after the stay is truly a motivation for us to continue improve our services. Thank you again for sharing your experience and we hope to welcome you back soon. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Good service + Friendly staff = good and enjoyable experience

Customer review rating 4.5/5

N. C. A. Business - 18/03/2021 Confirmed reviews ALL

Room was large. Services were good. Breakfast was excellent.

Dear Mr. Cong A., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

well cocated, good service, comfortable bed

Customer review rating 3.5/5

Anonymous Business - 12/03/2021 Confirmed reviews ALL

The smell in the lobby too strong make me headache. The room is too dark that cause a little big difficult for me to work at night. The clock hand ( put on the tab) sound regularly, make hard to fall in sleep. I have to took out it's battery.

Dear Ms. T. Hong Bao Quyen , We very much appreciate your comments regarding your recent stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback about our restaurant, you know, Cafe Lautrec is very popular for its Western style dishes. We however feel sorry that the eastern food was not up to your expectation. Hope you could share with us your personal taste for our improvement, so that the next time staying with us, you will enjoy both of our western and eastern dishes. We also apologize that the lighting in room was not as you wish. Given the "A night at the Opera" concept, our room were designed to create a cozy and relaxing atmosphere for guests. Ms. Quyen, thank you again for sharing your experience, and we hope these minor issues will not stop you from choosing MGallery Hanoi for your next stay. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

Well located, very friendly staff

Customer review rating 4.0/5

N. N. A. Families - 17/02/2021 Confirmed reviews ALL

I have had a good and enjoyable stay with my family in Mgallery Hanoi. The hotel is located in the heart of Hanoi with friendly and nice staff.

could be better

TripAdvisor rating 4.0/5

QNgNg Business - 12/10/2020 TripAdvisor review

The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers

Dear Ngoc N, Thank you for writing to us here at Hotel De l'Opera Hanoi, MGallery. Even though we were happy to hear that you appreciated the complimentary upgrade and that our Front Office team took care of your arrival and departure in a genuine manner, still we were very sorry to learn that you did not receive any communication from customer relationship. In fact, our managers on duty very much enjoy engaging guests every day, unfortunately they have missed the opportunity to communicate with you during your stay with us. I have also shared your feedback with the restaurant team and will address this point in particular during forthcoming trainings to make sure that our loyal customers to be well taken care of. Ngoc N, your constructive feedback is really appreciated, and we hope that the above shortcomings would not stop you from coming back with MGallery Hanoi. Please allow us to have another opportunity to sever you better when the occasion permits. Sincerely, Luu Nha Trang Quality Improvement Manager

Not as expected for a 5-star hotel

TripAdvisor rating 3.0/5

adnrelax 09/09/2020 TripAdvisor review

To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.

Dear Adnrelax, Thank you for letting us know about your experience at Hotel De l'Opera Hanoi. We really appreciate your understanding for the hotel industry during this challenging time, yet we feel sorry that we did not meet your expectations and did not live up to our own high standards. Your feedback has been passed along to our F&B team to find an improvement for our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome you back at the MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manaager

Manerger is not do his job

TripAdvisor rating 1.0/5

Pathfinder511235 Couples - 12/01/2020 TripAdvisor review

i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.

Dear Pathfinder511235 Thank you for talking time to tell us about your experience at Hotel de l'Opera. I am sorry to hear that we have failed to meet your expectation. I do notice that the event on that day was a little bit louder than we expected due to some last-minutes changes that we could not control. We understand that we shouldn't have that happened to affect the privacy and convenience of our guests. That's why I have addressed the problem to all of our team members' to prevent future occurrence. Please do accept my sincerest apology. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay.” Best regards, Le Thu Ha, Marketing and Communication Manager.

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