Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.4/5 69 reviews

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  69 reviews

Well located,good choice to stay for business traveling or family holiday

Customer review rating 5.0/5

N. Q. H. Business - Confirmed reviews ALL

Well located,good choice to stay for business traveling or family holiday

Dear Mr. N. Quang H., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Very good to stay

Customer review rating 5.0/5

N. I. H. B. N. M. Business - Confirmed reviews ALL

Great service

Dear Izzat Hazwan Bin N. M. N., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. Your positive feedback will be shared with our team, which I believe will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

well run establishment with great service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very good service and responsive staff

Dear Mark Ivor S., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Excellent hospitality

Customer review rating 5.0/5

Rosazlina Business - Confirmed reviews ALL

I stayed here for 8 days. I was amazed and satisfied with their hospitality the moment I step into this hotel. From the receptionist, bellboy, housekeeping and etc. From day 1, they even knock at my door and ask about my experienced. Even the housekeeping, asked me today "can I clean your room" (because I activate "don't disturb me" the next day). Food is varied even though not many choices for Muslims. Repeat? Definitely.

Dear Mohd Adzmi Rosazlina B., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your feedback with our team member - Mr. Joseph. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Home away from home

Customer review rating 4.5/5

B. C. Business - Confirmed reviews ALL

Staff very well trained and warm. Hardware working and bedding comfortable. Rates good for the value.

Dear C. Kang Tong B., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. Thank you for your kind words. We are so glad to hear that our hotel were able to make your experience with us a memorable one and that you enjoyed all the service we serve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Other web-users rate our hotel

  • 21 reviews 9.5/10 Location
  • 49 reviews 8.9/10 Room
  • 65 reviews 9.3/10 Service
  • 29 reviews 10/10 Vibe
  • 19 reviews 9.5/10 Amenities
  • 14 reviews 9.4/10 Breakfast
  • 12 reviews 9.4/10 Cleanliness

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