Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 707 reviews

Grand Mercure Hanoi - Image 1
Grand Mercure Hanoi - Image 2
Grand Mercure Hanoi - Image 3
Grand Mercure Hanoi - Image 4

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  707 reviews

Customer review rating 3.5/5

Wen T. S. Business - Confirmed reviews ALL

Love the room and the service, receptionist can understand & communicate well. Slow replenishment for breakfast buffet, appreciate if there are more Vietnamese salads served (such as mango salad, banana flower salads and so on) & more healthier & leaner options for gym rats(less sauce, more lean meats, unsweetened yogurt, fresh fruit juices instead of packaged fruit juice)

Customer review rating 4.5/5

Yue M. Business - Confirmed reviews ALL

nice and clean room/facility, room a little bit small but just ok, well located, downtown Vietnam, easy to find place to go and get food to eat.

Dear Yue M., Thank you very much for choosing Grand Mercure Hanoi and for taking the time to share your feedback. We’re delighted to know that you enjoyed stay — it’s nice to hear that you found it easy to explore nearby attractions and local dining spots. We appreciate your kind understanding regarding the room size and are pleased to know it met your expectations overall. Your comments are valuable to us as we continue striving to enhance our guests’ experiences. We truly look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Nguyen The Quang Front Office Manager

Customer review rating 5.0/5

Peter J. P. Couples - Confirmed reviews ALL

Very nice hotel staff very friendly and helpful. Food at breakfast very good ,had one evening meal in restaurant there was a good choice and excellent food and service.

Dear Mr. P., Thank you very much for your kind feedback. We are delighted to hear that you found our staff very friendly and helpful, enjoyed the very good breakfast, and had an excellent evening meal in our restaurant with a good choice of dishes and great food and service. ​ Your positive comments are a great encouragement to our entire team.​ We look forward to welcoming you back to Grand Mercure Hanoi. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Patric O. W. Couples - Confirmed reviews ALL

Amazing High Floor Room. Felt as we have arrived home.

Dear Mr. W., Thank you very much for your feedback. We are delighted to hear that the amazing high floor room made you feel as if you had arrived home during your stay. Your kind words are greatly appreciated by the team. ​ We look forward to welcoming you back to Grand Mercure Hanoi soon. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Lucian B. Families - Confirmed reviews ALL

The hotel is very well located, very clean, the staff very kind, the breakfast is very good and the rooms are very comfortable!

Dear Mr. B., Thank you very much for your positive feedback. We are delighted to hear that you enjoyed our well-located hotel, cleanliness, kind staff, very good breakfast, and comfortable rooms. Your kind words motivate the entire team to continue providing excellent service.​ We look forward to welcoming you back to Grand Mercure Hanoi soon. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Other web-users rate our hotel

  • 294 reviews 8.4/10 Location
  • 519 reviews 9/10 Room
  • 719 reviews 9.3/10 Service
  • 8 reviews 9.2/10 WiFi
  • 320 reviews 9.6/10 Amenities
  • 299 reviews 9.7/10 Vibe
  • 203 reviews 8.7/10 Breakfast
  • 169 reviews 8.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hanoi