Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 723 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  723 reviews

Customer review rating 5.0/5

Yoshiteru I. Business - Confirmed reviews ALL

In Toilet, your hotel has water shower which is Japanese specialized equipment. This is my first time to stay the hotel which implement water shower in toilet. This is really amazing!!

Customer review rating 4.5/5

Stephen A. M. Couples - Confirmed reviews ALL

The hotel is of a very good standard, staff attentive and helpful - we enjoyed our stay. Roof top bar was a bonus when the wind was not blowing too hard!

Customer review rating 3.5/5

Clare W. Friends - Confirmed reviews ALL

We came back one day and room hadn’t been cleaned so they said they’d do while we had a hot chocolate in their restaurant- after we finished and went back our room still had t been done and after contacting receptionist they sent someone who did room whilst we were there however we had spent over £10 for 2 hot drinks to Be out of the way - did mention it to receptionist no offer of a partial refund or apology

Customer review rating 4.5/5

Vanessa U. Families - Confirmed reviews ALL

During our 2 week stay in Vietnam we repeatedly stayed at the Grand Mercure. It was our home base. Great rooms with comfortable beds, great service and much to do. The food and drinks were wonderful at Loc-Ally, at Van's Lounge and at the sky bar. Very attentive staff.

Customer review rating 4.5/5

Filip W. Couples - Confirmed reviews ALL

Overall very good stay. We liked a room a lot, nice upgrade. Very good staff in all parts of the hotel. Good breakfast with extensive choice in main restaurant, great omelettes and pho soup. Nice choices and service in the lounge. I really didn’t like that pool was chilli. I like swimming, but it was not comfortable to get into the water. It is a waste tu build a pool and then keeping it such that it is not used. Also shower gel was exhausted in the room. Not replenishedg during night service. After first night I left it unscrewed, still it was not replenished.

Other web-users rate our hotel

  • 300 reviews 8.5/10 Location
  • 545 reviews 8.9/10 Room
  • 745 reviews 9/10 Service
  • 6 reviews 8.6/10 WiFi
  • 335 reviews 9.5/10 Amenities
  • 301 reviews 9.6/10 Vibe
  • 209 reviews 8.4/10 Breakfast
  • 172 reviews 9/10 Cleanliness

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