Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 746 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  746 reviews

Customer review rating 2.5/5

Ye Y. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Takeshi Y. Business - Confirmed reviews ALL

Dear Mr. Y. I hope this message finds you well. I am Nguyễn Thế Quang, Front Office Manager at Grand Mercure Hanoi, and I would like to personally express our deepest apologies for the unsettling experience you encountered during your recent stay. Your feedback regarding the open room door upon check-in is deeply concerning to us, and we are truly sorry that this incident compromised your comfort and sense of security. At Grand Mercure Hanoi, we hold ourselves to the highest standards of hospitality, safety, and guest satisfaction. The oversight you experienced is completely unacceptable, and we are taking immediate action to ensure this never happens again. Our housekeeping team has been retrained on strict protocols, including mandatory double-checks of room readiness before guest arrival, and we are implementing additional safeguards to reinforce this standard. Your trust is our greatest priority, and we deeply regret that we fell short of your expectations. Thank you for bringing this to our attention—your feedback is invaluable in helping us improve. Warmest regards, Nguyen The Quang Front Office Manager

Customer review rating 4.0/5

Yu L. L. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Erik J. D. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Keunbae J. Friends - Confirmed reviews ALL

Dear Mr. J., Thank you very much for your continued support and kind feedback. We are delighted to hear that you always find our staff kind and friendly during each stay. Your appreciation means a great deal to us, and it encourages our team to keep delivering warm and attentive service. We look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

Other web-users rate our hotel

  • 310 reviews 8.5/10 Location
  • 576 reviews 9/10 Room
  • 767 reviews 9.2/10 Service
  • 6 reviews 8.6/10 WiFi
  • 359 reviews 9.6/10 Amenities
  • 302 reviews 9.6/10 Vibe
  • 216 reviews 8.7/10 Breakfast
  • 190 reviews 9.1/10 Cleanliness

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