Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 746 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  746 reviews

Customer review rating 5.0/5

Peter E. D. Business - Confirmed reviews ALL

Another perfect stay in our preferred hotel in Hanoi, staff always friendly and accommodating with great rooms perfect for a short city centre stay.

Dear Mr. D., Thank you very much for your kind feedback. We are delighted to hear that you had another perfect stay at your preferred hotel in Hanoi and that our staff made you feel welcome and well cared for throughout your visit. We are also pleased that you enjoyed the room and found our property near city center . Your continued support means a great deal to us, and we truly appreciate your loyalty. We look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.5/5

Patrick W. A. C. Business - Confirmed reviews ALL

Excellenmt stay, I have visited the hotel before and there is a good reason why it is one of my favbourite hotels in Hanoi.

Customer review rating 5.0/5

Catherine L. O. Couples - Confirmed reviews ALL

It was amazing. Staff were impeccable, cleanliness immaculate and everything was perfect

Customer review rating 5.0/5

Genesis R. L. Couples - Confirmed reviews ALL

We had a very pleasant stay at this hotel. The staff were exceptionally friendly, welcoming, and accommodating throughout our visit. From the moment we arrived, we were greeted warmly and made to feel comfortable. Despite being in a foreign country, we experienced no language barrier, as the team communicated effectively and was always attentive and considerate of our needs. Our room was spacious, comfortable, and impeccably clean. The view was absolutely splendid and added to the overall experience. We also appreciated that all essential amenities were thoughtfully provided, including a hair dryer, toiletries, towels, coffee, and tea. Overall, our stay exceeded expectations. We would not hesitate to book this hotel again and look forward to returning in the future. Highly recommended.

Dear Mr. L., Thank you very much for your wonderful feedback. We are delighted to hear that you had such a pleasant stay and that our team made you feel welcomed, comfortable, and well taken care of throughout your visit. It is also a pleasure to know that you enjoyed the spacious, clean room, the splendid view, and the amenities provided. Your kind words are truly appreciated and will be shared with the team. We sincerely look forward to welcoming you back again in the future. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 3.5/5

Phanuwongcharoen T. Business - Confirmed reviews ALL

The bathroom shower have low water pressure and temperature is not stable at all

Dear Mr. Phanuwongcharoen , Thank you for sharing your feedback. We are sorry to hear that the shower water pressure was low and that the temperature was not stable during your stay. Please accept our sincere apologies for the inconvenience this caused. Your comment has been noted and will be shared with the relevant team for review and improvement. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Le Minh Thu Guest Experience Manager

Other web-users rate our hotel

  • 312 reviews 8.6/10 Location
  • 576 reviews 9/10 Room
  • 769 reviews 9.2/10 Service
  • 6 reviews 8.6/10 WiFi
  • 361 reviews 9.6/10 Amenities
  • 304 reviews 9.6/10 Vibe
  • 215 reviews 8.7/10 Breakfast
  • 191 reviews 9/10 Cleanliness

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