Fairmont Hanoi 5 stars

Dear guest, Thank you for taking the time to share such a thoughtful review of your recent stay at Fairmont Hanoi. Reading that you consider Fairmont Hanoi "one of the best in the city" is truly rewarding for our entire team. We are delighted that you enjoyed our design, central location, luxurious facilities, and especially our hybrid breakfast. Your kind words about the warmth and attentiveness of our colleagues mean a great deal, and I have shared your compliments with the entire team. We also sincerely appreciate your constructive suggestions. Your comments regarding extending the Fitness Centre operating hours and adding accessories such as resistance bands and foam rollers have been shared with our Wellness team for consideration as we continue to enhance the guest experience. Likewise, thank you for bringing the minor issue in the bathroom sink area to our attention. Our Engineering and Housekeeping teams have already been informed to inspect and address the matter. We also appreciate your honest feedback regarding your dining experience at Trần Dynasty. Guest feedback like yours helps us continually evaluate the value and experience we provide across all of our restaurants. It was our pleasure to welcome you, and we are especially grateful for your loyalty as an ALL member. We look forward to welcoming you back soon for another memorable stay and hopefully exceeding your expectations once again. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for choosing Fairmont Hanoi and for sharing such a heartfelt review. Knowing that your stay left you with "full of wonderful memories" is one of the greatest compliments we could receive. Creating moments that guests will cherish long after they leave is exactly what we aspire to do every day. I was especially pleased to read that breakfast became one of the highlights of your stay, followed by relaxing evenings at our bar. More importantly, your kind words about the warmth and kindness of our team truly mean a great deal to us. Hospitality is, above all, about the people behind the experience. I have shared your thoughtful recognition with the Concierge team, and I have no doubt they will be delighted to know that their genuine care made such a lasting impression. Your compliments have also been shared with our Breakfast and Bar teams, who will be equally encouraged by your feedback. Thank you once again for allowing us to be part of your journey. We hope that the memories you created at Fairmont Hanoi will bring you back to us one day, and we look forward to welcoming you again for another memorable stay. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a generous review of your recent stay at Fairmont Hanoi. Knowing that we have earned a place among your most memorable hotel experiences is both humbling and incredibly rewarding. There is no greater compliment for our team than to know we have created moments your family will remember long after your visit. I was delighted to learn that you enjoyed the comfort and spaciousness of your room, as well as the genuine hospitality of our colleagues. It is especially wonderful to hear that our Bath House and Wellness facilities became a highlight of your stay. Designed as a peaceful sanctuary in the heart of the city, it is always gratifying to know our guests leave feeling relaxed and restored. I am equally pleased that our breakfast left such a lasting impression. Our culinary team is passionate about showcasing quality ingredients and thoughtful preparation each morning, and your kind recognition will mean a great deal to them. Thank you for choosing Fairmont Hanoi for your family getaway. Knowing that you plan to return is the greatest encouragement we could receive, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear guest, Thank you for taking the time to share your thoughtful feedback following your recent stay at Fairmont Hanoi. I am delighted to know that you enjoyed your overall experience with us and that our central location, contemporary design, and luxurious atmosphere contributed to a memorable visit. It is especially rewarding to hear that our breakfast stood out as one of the finest you have experienced. Our culinary team takes great pride in creating a breakfast that is both distinctive and memorable, and your kind words will be a wonderful encouragement to them. At the same time, I sincerely appreciate your honest observations regarding your guest room. While I am pleased that you enjoyed the interior design, I understand that the overall ambiance and the view from your room did not fully meet the expectations you associate with a luxury stay. Feedback such as yours is invaluable as we continually refine the experience we offer our guests. Thank you once again for choosing Fairmont Hanoi. It was a pleasure to welcome you, and I hope we will have the opportunity to host you again in the future. On your next visit, our team would be delighted to assist in selecting a room that offers a more favorable outlook, allowing you to experience our hotel at its very best. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a wonderful reflection on your family's stay at Fairmont Hanoi. There is no greater reward for our team than knowing we were able to exceed your expectations. Creating memorable experiences through genuine care and thoughtful hospitality is at the heart of everything we do, and your kind words affirm exactly what we strive to achieve each day. I was especially delighted to read your recognition of our Fairmont Gold Lounge and Concierge teams. Their dedication to delivering intuitive, personalized service is something we take immense pride in, and I know your thoughtful compliments will mean a great deal to them. I will also be sure to share your appreciation with our culinary team, who will be thrilled to know that both your dining experience and the bar's delightful surprises added to the enjoyment of your stay. As an ALL member, thank you for your continued trust in Fairmont. It was our privilege to welcome you and your family, and we are truly grateful to have been part of your journey. We look forward to welcoming you back to Fairmont Hanoi, where we hope to create many more memorable moments together. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager