Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such a heartfelt review with us. We are truly delighted to know that from the moment you arrived, you felt warmly welcomed and genuinely cared for by our team. Your words about the people who looked after you throughout your stay are especially meaningful to us. Knowing that their kindness, professionalism, and attentiveness made you feel so well cared for is a wonderful recognition of the spirit we hope to create at Fairmont Hanoi. Your appreciation of our entire team means a great deal. I will be very happy to share your kind words with our colleagues, as knowing that their genuine care made a difference to your experience is one of the greatest rewards they can receive. Thank you once again for your perfect score, your generous recommendation, and for allowing us to be part of your time in Hanoi. We hope to have the pleasure of welcoming you back and caring for you again very soon. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a heartfelt review following your stay at Fairmont Hanoi. It is wonderful to know that you felt genuinely welcomed from the moment you arrived. I was especially touched by your story about Lucas surprising you with a birthday cake. Those spontaneous, personal moments are what make a stay truly memorable, and it is lovely to know that his thoughtfulness made your celebration feel so special. Your recognition of Amy for her warm welcome, as well as our doormen and the team at YY Bar, is equally appreciated. I will be very happy to share your kind words with them. Knowing that their smiles and genuine hospitality left you feeling happy and cared for is a beautiful encouragement to the entire team. Thank you once again for choosing Fairmont Hanoi and for allowing us to be part of your birthday celebration. We hope to have the pleasure of welcoming you and your partner back and creating many more special moments together. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such a wonderful review following your stay. We are truly delighted to know that your three nights with us were such a memorable experience. It is especially rewarding to hear that you enjoyed our rooftop pool and bar, as well as the Cirua Bathhouse and its extensive wellness facilities. We are also pleased that your experience at Hiryu lived up to your expectations and that you enjoyed the authenticity of our Japanese cuisine. Most of all, we are grateful for your kind recognition of our service. While our hotel and facilities may create the setting, it is our people who bring the Fairmont experience to life. Knowing that you found the service consistently excellent means a great deal to the entire team. As an ALL member, your continued trust and loyalty are especially meaningful to us. Thank you for your generous recommendation and for choosing Fairmont Hanoi for your stay in Hanoi. We look forward to welcoming you and your partner back and creating another exceptional experience for you. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for choosing Fairmont Hanoi and for taking the time to share such thoughtful feedback following your family stay. We are delighted to know that you enjoyed the comfort of your room, our breakfast, and the warm service provided by our team. It is wonderful to hear that these aspects contributed positively to your stay. At the same time, I sincerely apologize for the concerns you encountered. The condition of the kettle in your room should not have fallen short of our standards. More importantly, I am very sorry to learn about the baby chair at breakfast. We are relieved that your daughter was not seated at the time, but we fully appreciate how concerning this incident must have been. Guest safety is of the utmost importance to us, and we will ensure this feedback is shared with the relevant teams for immediate attention and review. Thank you as well for recognizing our sustainability efforts and for your kind comment regarding the toothpaste. We truly appreciate your balanced and constructive feedback, as it helps us identify the details where we can continue to improve. As an ALL member, we sincerely value your loyalty and trust. We hope to have the opportunity to welcome you and your family back to Fairmont Hanoi and provide an even more seamless and comfortable experience on your next visit. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for taking the time to share such a thoughtful review of your stay. It is wonderful to know that you and your wife had such a memorable experience with us. What means the most is your recognition of the people who looked after you. Leah and Hanna will be especially touched to know that their patience, warmth, and personal attention made such a difference to your stay. I will be very happy to share your kind words with them. I am also particularly grateful that you took the time to recognize our breakfast colleague. The care she showed in understanding your wife’s dietary needs and making sure she was comfortable is exactly the kind of thoughtful hospitality we hope our guests experience. We will certainly do our best to identify her and share your appreciation personally. Thank you once again for recognizing our team so generously. Knowing that you left Hanoi with wonderful memories. We look forward to welcoming you and your wife back to Fairmont Hanoi and taking even greater care of you next time. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such generous feedback following your stay. It is truly wonderful to know that both our facilities and, most importantly, our people made such a strong impression on you. Hearing that the warmth, friendliness, and care of our team stood alongside the quality of our rooms, wellness facilities, pools, and restaurants is especially meaningful to us. A beautiful hotel is only as memorable as the people who bring it to life. Your kind recognition of the entire team is a wonderful compliment. I will be very happy to share your words with our colleagues, who will be proud to know that their service helped make your stay so enjoyable. Thank you once again for your perfect rating and for placing such confidence in Fairmont Hanoi. We hope to have the pleasure of welcoming you and your partner back for another wonderful stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such a heartfelt review following your stay. It is wonderful to know that you found the hotel beautiful, relaxing, and so well cared for, particularly given how early we are in our journey. We are also delighted that you enjoyed the CIRUA Bathhouse and its unique wellness experience. What means the most to us, however, is your recognition of our people. Your words about every member of the team being competent, polite, and genuinely friendly are a tremendous compliment. A hotel may have beautiful spaces and wonderful facilities, but it is the people who truly bring the experience to life. Knowing that our colleagues made such a strong impression on you is something we will be very proud to share with the team. Thank you once again for your generous rating and for placing your trust in Fairmont Hanoi. We hope to have the pleasure of welcoming you and your partner back again soon. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi to celebrate such a special anniversary, and for sharing your wonderful experience with us. It is especially meaningful to know that the thoughtful details prepared for your celebration made your first stay with us so memorable. We are delighted that you enjoyed your room upgrade, the welcome touches, and the care shown by our team throughout your stay. Moments like these are exactly what we hope to create for our guests. It is also lovely to hear that you noticed the many details throughout the hotel and that our new facilities were able to add to your experience. Your generous recommendation means a great deal to us. Thank you once again for trusting Fairmont Hanoi with such an important celebration. We hope this will be the first of many wonderful visits, and we look forward to welcoming you back for your next special occasion. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such wonderful feedback with us. We are truly touched to know that the design, materials, public spaces, room, and lounge all came together to create such a memorable experience for you. Most of all, it is your recognition of the quality of our service that means the most to us. Beautiful surroundings create the setting, but it is our people who bring the experience to life. We appreciate your feedback on the dining and bar experiences as well. While these did not quite reach the same level for you, your ratings are valuable and give us an opportunity to continue raising the standard across every part of the guest journey. Thank you once again for your trust and for taking the time to recognize what made your stay special. We hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a thoughtful and heartfelt review following your stay at Fairmont Hanoi. It is wonderful to know that your husband’s first visit to Hanoi became such a memorable one, and that the Fairmont Gold experience added something special to your time together. What you described about the small, thoughtful gestures from our team is exactly what we hope hospitality feels like — personal, genuine, and never forced. A very special thank you for recognizing Shu and Woody. Shu’s ability to remember your preferences and have your favorite drinks ready, and Woody’s thoughtful surprise for your husband, are beautiful examples of how small details can create lasting memories. I will be delighted to share your kind words with them and the entire Gold Lounge team. I am also very pleased that Victor made such an impression by taking the time to introduce you to our wellness facilities. And thank you for recognizing our Housekeeping team as well. Their work often happens quietly behind the scenes, so knowing that their attention to detail helped make you feel comfortable throughout your stay will mean a great deal to them. Thank you once again for your generosity, your detailed feedback, and for leaving Hanoi with such wonderful memories. Knowing that you intend to return is the greatest compliment we could receive. We look forward to welcoming you back to Fairmont Hanoi and taking care of you again. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing your kind feedback with us. We are truly pleased to know that your stay lived up to the quality you have come to expect from Fairmont. It is especially meaningful to hear that, having experienced other Fairmont hotels, you felt the same level of care and quality here in Hanoi. Thank you as well for your recommendation. Your perfect overall score is a wonderful encouragement to our team, and we are grateful that Fairmont Hanoi has earned your confidence. We hope to have the pleasure of welcoming you and your partner back to Hanoi and continuing to give you the Fairmont experience you know and enjoy. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a generous and thoughtful review following your stay at Fairmont Hanoi. It means a great deal to know that, after experiencing some of the world’s leading hotels during your Asia journey, Fairmont Hanoi left you with such a strong impression. Your words about our people are particularly meaningful. Knowing that you felt genuinely welcomed and never like a burden is exactly the kind of hospitality we hope every guest experiences. I am also delighted that the CIRQA Bathhouse, your room, and the overall design and comfort of the hotel exceeded your expectations. And thank you for recognizing the care that went into your airport transfer and early departure. Having your car ready, along with a hot coffee and folio, may seem like small details, but these are the moments where we hope to make travelling just a little easier. Thank you once again for choosing Fairmont Hanoi and for making us your first choice for a return visit. That is a wonderful compliment, and we very much look forward to welcoming you back on your next trip to Hanoi. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing your lovely feedback with us. We are delighted that you enjoyed our location, the warmth of our team, and especially our breakfast. It is wonderful to hear that your family felt so well looked after throughout your stay. Thank you once again for your perfect rating and your recommendation. We hope to have the pleasure of welcoming you and your family back to Fairmont Hanoi and creating more wonderful moments together. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager