Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 357 reviews

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Fairmont Hanoi - Image 1
Fairmont Hanoi - Image 2
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10 Tran Nguyen Han, Hoan Kiem, 100000 HANOI, Vietnam

Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Telephone
Fax +840

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  357 reviews

Customer review rating 4.0/5

Dispong P. Couples - Confirmed reviews ALL

Fairmont Hanoi delivers on product quality — warm, luxurious, and reassuringly understated. Service, however, shows the growing pains of a new opening, with inconsistency across teams that will hopefully settle as the hotel matures.

Dear Dispong P., Thank you sincerely for taking the time to share such honest, thoughtful, and detailed feedback following your recent stay with us at Fairmont Hanoi. Reading through your experience, I genuinely appreciate not only the recognition of what you enjoyed, but also the care and clarity with which you highlighted the moments where we fell short. Feedback like yours is incredibly valuable to us, especially during these early opening months, because it reflects the experience through the eyes of a guest who truly notices and understands the details that shape luxury hospitality. I am truly sorry that your arrival experience did not feel seamless or personalized, particularly after the communication and preparations made prior to your stay. I completely understand your disappointment regarding the lack of recognition, the check-in flow, and the absence of those thoughtful arrival touches that should naturally be part of a Fairmont experience. First impressions matter deeply, and it is clear we missed an important opportunity to make you feel genuinely welcomed from the very beginning. I also sincerely appreciate you highlighting the inconsistencies in service coordination and team awareness across certain touchpoints, including your lunch experience. While some of these moments may seem subtle individually, I fully understand how together they shape the overall impression of attentiveness and hospitality. At the same time, it truly means a great deal to know that other aspects of the stay resonated positively with you - particularly the comfort of the room, the warmth and understated design of the hotel, and the experience you had during dinner. I was especially pleased to read your comments regarding the evening restaurant team and the atmosphere they created. Please know that your feedback has genuinely been taken to heart and shared with the relevant teams internally. As a newly opened hotel, we are continuously learning, refining, and working to build the level of consistency and personalization our guests rightfully expect, and perspectives such as yours are incredibly important in helping us do that meaningfully. Thank you once again for your thoughtful observations, and for giving us the opportunity to better understand your experience. We truly hope to have the chance to welcome you back again in the future and provide the seamless, intuitive, and genuinely thoughtful stay that should have been delivered from the start. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Laurie S. Solo - Confirmed reviews ALL

Great staff - both on gold floor and rest of hotel - team went above and beyond to make my stay memorable

Dear Laurie S., Thank you so much for sharing such wonderful feedback following your recent stay with us at Fairmont Hanoi. We are truly delighted to know that both the hotel and our team helped make your stay such a memorable one. It is especially rewarding to hear your kind recognition of Terry and the Fairmont Gold team, it genuinely means a great deal to all of us, and I will be very pleased to personally share your comments with them. We are also delighted that you enjoyed the location, room design, and overall comfort of the hotel, as well as the seamless booking experience through ALL. Thank you once again for your generous support as a valued ALL member. We truly look forward to welcoming you back again soon for another memorable stay at Fairmont Hanoi. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Samuel H. T. Friends - Confirmed reviews ALL

Exceptional, concierge was great

Dear Samuel H. T., Thank you very much for sharing your wonderful feedback following your recent stay with us at Fairmont Hanoi. We are truly delighted to know that you had such an exceptional experience with Fairmont Gold and that both our Concierge and Gold Lounge teams helped make your stay memorable. Your kind recognition of Max, Lizzie genuinely means a great deal to all of us, and I will be very pleased to personally share your comments with them. Knowing that you felt genuinely cared for throughout your stay is truly one of the greatest compliments our team could receive. Feedback like yours is incredibly meaningful for all of us, especially during these early months of our journey. Thank you once again for your generous support and recommendation. We truly look forward to welcoming you back again for another memorable stay at Fairmont Hanoi. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Craig C. D. Business - Confirmed reviews ALL

Hospitality experience that match World Standards in the Hotel Industry.

Dear Craig C. D., Thank you sincerely for taking the time to share such generous feedback following your stay with us at Fairmont Hanoi. Reading your comments truly means a great deal to our entire team. To know that your experience reflected the level of professionalism and hospitality you would associate with international luxury standards is incredibly rewarding and encouraging for all of us. What touched us most was your recognition of our people. Hospitality is ultimately about how guests are made to feel, and knowing that Mie, Lizzie, Teddy, Nga, Max, William, Rachelle, and the wider team helped create such a memorable experience for you is something we are genuinely proud of. I will be very pleased to personally share your kind words with them. As a newly opened hotel, moments like this truly motivate and inspire our team to continue growing and delivering experiences that feel both genuine and memorable. Thank you once again for your trust, kindness, and support. It was truly a pleasure having you with us, and we very much look forward to welcoming you back again in the future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Alain V. K. Couples - Confirmed reviews ALL

While conveniently located in the city center, the hotel is superb, the rooms very comfortable and the food is great. The upside is that the service is wonderful, everyone is extremely nice, making a difference. This is my second stay and it will become my "home" in Hanoi.

Dear Alain V. K., Thank you so much for sharing such a wonderful review following your recent stay with us at Fairmont Hanoi. It is truly rewarding to know that your experiences with us have been consistently enjoyable. Hearing that Fairmont Hanoi is becoming your “home” in Hanoi is honestly one of the most meaningful compliments we could receive. We are delighted that you enjoyed the comfort of the rooms, the dining experiences, and most importantly the warmth and care from our team. Your kind recognition of Mie and the Fairmont Gold Lounge team will certainly be shared with them, and I know it will mean so much to everyone. Thank you as well for your continued support as a valued ALL member. Feedback like yours is incredibly encouraging for our team, especially during these early months of our journey. We truly look forward to welcoming you back home again very soon. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Other web-users rate our hotel

  • 102 reviews 9.3/10 Location
  • 151 reviews 8.5/10 Room
  • 237 reviews 9.3/10 Service
  • 127 reviews 9.8/10 Vibe
  • 115 reviews 9.1/10 Amenities
  • 87 reviews 9.5/10 Wellness Area
  • 78 reviews 8.2/10 Food
  • 54 reviews 9.2/10 Breakfast

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