Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 141 reviews

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Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  141 reviews

Customer review rating 4.0/5

Sachin D. O. Couples - Confirmed reviews ALL

Overall great stay. 10/10. Only thing to mention was lack of indian food at breakfast. Everyday we had only coffee and bread. This was after we had mentioned on mail and requested for some indian food preparation.

Customer review rating 5.0/5

Atisha R. Couples - Confirmed reviews ALL

Staff very attentive and helpful- the sent me a lemonade because I seemed to have low sugar.

Customer review rating 5.0/5

Saumya B. Families - Confirmed reviews ALL

Our experience was delightful from the moment we arrived. We savored the diverse selections at the buffet breakfast and indulged in cocktails and delectable pizzas at the Italian restaurant.

Dear Mrs. B., Thank you very much for taking the time to share your delightful experience at Fairmont Hanoi. We are thrilled to hear that your stay was enjoyable from the very moment you arrived. It is especially gratifying to know that you savored the diverse selections at our buffet breakfast and indulged in cocktails and pizzas at our Italian restaurant. Your kind words are a testament to the dedication of our culinary and service teams, who strive to create memorable moments for all our guests. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back soon for another exceptional stay, where we aim to exceed your expectations in every aspect. Warm regards, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 3.5/5

Wing S. C. C. Friends - Confirmed reviews ALL

I believe the hotel opened in February this year so there were a few teething issues. It's all well and good to have lights and curtains on a switch but it would be helpful with a little more instructions from the staff that brought me to my room. As in how to I keep the night curtains opened when I exit my room as I like to come back to a natural light filled room. How do you get rid of the awful smell every time you enter the toilet, and does it take one hour between calls to get my room cleaned especially when the first call was at 2.30pm?

Dear Mr. C., Thank you for taking time to share your detailed feedback following your recent stay with Fairmont Hanoi! We sincerely apologize for the inconveniences you experienced. Your comments regarding the in-room lighting and curtain controls are well noted. We agree that clearer guidance upon arrival would greatly enhance the guest experience, and we will reinforce this with our team to ensure better room orientation is provided. Regarding your breakfast experience, we regret the delay in service and that the tea did not meet your expectations. Your suggestion to expand the pastry selection, including offering a plain croissant, is much appreciated and will be considered as we continue refining our offerings. That said, we are pleased to know you enjoyed spending time in the lounge area, and we truly value your balanced feedback as it helps us improve. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 4.5/5

Brett C. C. Business - Confirmed reviews ALL

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Dear Mr. C., Thank you so much for your perfect rating! We’re truly happy to know that you had a great experience with us. Your feedback is a great motivation to all the team member at Fairmont Hanoi. We hope to welcome you back to Fairmont Hanoi again very soon. Warm regards, Phan Thi Phuong Lien Guest Experience Manager

Other web-users rate our hotel

  • 41 reviews 9.2/10 Location
  • 66 reviews 8.8/10 Room
  • 95 reviews 9.5/10 Service
  • 50 reviews 9.9/10 Vibe
  • 45 reviews 9.2/10 Amenities
  • 34 reviews 9.4/10 Wellness Area
  • 33 reviews 8.4/10 Food
  • 25 reviews 7.1/10 Comfort

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