Fairmont Hanoi 5 stars

My stay at Fairmont Hanoi is enjoyable. Upon checking into our rooms, we were escorted to our room by an intern, Alex. Alex was very enthusiastic all the way, and he introduced us to the different facilities in our room. His altitude made us feel so welcomed. The 5 o'clock complementary drink at the roof top bar and the bar is also enjoyable. The most impressive facility of Fairmont Hanoi which distinguish it from other 5 stars hotels is the bath house with 5 different types of therapy room. The medication pods and the Vichy Shower are rare to find elsewhere. I would suggest the slippers provided by the bath house to be worn in the bath house be disinfected after each use. More help is necessary for the use of the Vichy Shower. I tried the breakfast at your hotel. The different breakfast from different countries is special in Fairmont Hanoi. The Japanese Breakfast has black cod is very good, which I have not seen being offered in the breakfast buffet in other 5 star hotels.

Dear Fairmont Hanoi Team, My 4-night, 5-day stay at Fairmont Hanoi was truly a fantastic experience. From the moment I entered the lobby, every member of the team was exceptionally kind and welcoming. The staff who opened the door, the team who guided me to the lounge, Hang who warmly assisted me at the Gold Lounge, and General Manager Jean who personally welcomed me all made the beginning of my stay feel very special. The check-in process was also extremely comfortable, as I was able to relax in the lounge while everything was arranged. I stayed in a suite using my Suite Night Upgrade. Although there was no additional upgrade, the room itself was very satisfying. The welcome amenities, including the coconut, were delicious, and I was also very pleased that the air purifier I had requested in advance had been prepared in the room. One thing I would like to mention is that this may not be a hotel where guests should expect a particularly impressive view. Also, although this is certainly not the hotel’s fault, there seemed to be frequent construction work in the surrounding area, and the noise could be quite noticeable at times. I fully understand that this is beyond the hotel’s control. Once the construction across from the hotel is completed, I would be very happy to return again. I had lunch at Tran Dynasty shortly after arrival, and it was also a wonderful experience. The explanations of the menu and the food recommendations were excellent. I felt that the chef from Australia had a very deep understanding of Vietnamese cuisine. While the price was not inexpensive, the overall satisfaction was very high, especially with the additional F&B discount through Accor Explorer. The breakfast experience was one of the best I have had at any hotel. I enjoyed breakfast at Bacco for three days and at the Gold Lounge on the final day. Bacco was excellent, and the Live Noodle Station was especially memorable. It was wonderful to enjoy a variety of local Vietnamese noodle dishes. The staff were always incredibly kind and greeted guests with warm smiles, which I truly appreciated. I would also like to thank Mei for her kind assistance during breakfast at the lounge. I also enjoyed Afternoon Tea Time and Golden Hour at the Gold Lounge. The food quality was excellent, and all the staff members were very attentive and welcoming. In particular, I would like to express my sincere appreciation to Gold Lounge Manager Tien Vu. He was very thoughtful, frequently checked on us, and helped us feel comfortable throughout our time there. I would also like to thank Lizzie and Mei. Every time I visited the Gold Lounge, their beautiful smiles and kind hospitality left a lasting impression on me. I had dinner at Bacco one evening, and the atmosphere, food, and service were all outstanding. The Chef’s Pasta, Lamb Ragu, was especially delicious. I also used my welcome drink at YY Bar and later visited for cocktails around 5 o’clock. I would like to thank Nam, the bartender, for his kind and attentive service. He took great care of both my wife and me, and his explanations of the cocktails made the experience very enjoyable. I also had beer at the rooftop bar. Since it had only recently opened, it was a little unfortunate that there were not many guests yet. I do not remember the manager’s name, but I would like to thank him as well. He kindly gave us a fan as a gift and welcomed us with a warm smile. Unfortunately, I did not have time to visit Hiryu during this stay. I hope to visit Hiryu on my next trip and enjoy another memorable experience there. I also used the sauna and fitness center on B2. The facilities were very satisfying, and the staff service was excellent. Lastly, I apologize that I cannot remember the name of the Gold Lounge staff member who helped with my check-out, but I would like to sincerely thank them for assisting me so kindly until the very end. Although I have not stayed at many Fairmont hotels, I have had very good experiences at Fairmont Makati and Fairmont Mumbai. However, I would like to say that my stay at Fairmont Hanoi was the best experience I have had at any Accor hotel so far. To be honest, if I visited Hanoi again, I had originally planned to try other Accor hotels such as MGallery or S/L. After this stay, however, I have decided that I would definitely return to Fairmont Hanoi. I will certainly visit again, and I truly hope to meet the wonderful team members I met during this stay once more. Thank you again for such an unforgettable experience.