Fairmont Hanoi 5 stars

Dear Guest, Thank you for taking the time to share such a thoughtful and generous review following your stay at Fairmont Hanoi. I am truly delighted to know that your experience exceeded your expectations from the moment you arrived until your departure. It is especially rewarding to hear that our team helped make your visit to Vietnam so memorable through their genuine care, thoughtful recommendations, and attentive service. Your kind recognition of Hanna, Thao, our Concierge team, Spa therapists, and Chauffeur team means a great deal to us. I have already shared your wonderful feedback with each of them, as well as with the entire hotel team. They were deeply touched by your words and proud to know that their efforts contributed to such a meaningful experience. I was also pleased to learn how much you enjoyed our Bathhouse and wellness facilities. Knowing that they became one of the highlights of your stay, along with the flexibility of your late check-out before your journey home, is incredibly rewarding for all of us. Your closing words touched us most of all. To know that Fairmont Hanoi has become your favourite hotel, even among your travels across so many remarkable destinations, is an honour we will never take for granted. Thank you once again for choosing Fairmont Hanoi. It was our privilege to be part of your journey, and we look forward to welcoming you back whenever your travels bring you to Hanoi. We hope to have the pleasure of seeing you again and of introducing you to many more memorable experiences. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share such a wonderful review following your stay at Fairmont Hanoi. I am delighted to know that you found Fairmont Hanoi to be an oasis in the heart of the city and that you enjoyed our convenient location, spacious accommodations, and the genuine hospitality of our team. It is especially rewarding to hear that our fitness centre stood out as the most spacious and well-equipped hotel gym you have experienced. Your kind recognition of Rachel from our Concierge team is greatly appreciated. I have already shared your heartfelt compliments with Rachel and our entire team, and everyone was truly delighted to know that their care and dedication helped make your family's stay so memorable. Thank you once again for choosing Fairmont Hanoi. We sincerely look forward to welcoming you and your family back for another exceptional stay whenever your travels bring you to Hanoi. Warm regards, Ken N. Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share such a generous and thoughtful review of your stay at Fairmont Hanoi. Your recognition of our team is truly appreciated. Reading your comments about the genuine hospitality you experienced—from our Front Office and Fairmont Gold colleagues to our Rooftop Bar team—means more to us than I can express. I have already shared your review with William, Stella, Nga, Mie, Dom, Ha, and the entire hotel team. They were incredibly proud and grateful to know that their passion and dedication helped make your stay so memorable. To be described as your favourite Accor hotel in Hanoi and a benchmark for luxury hospitality in Vietnam is an extraordinary compliment, especially coming from a valued ALL member. It inspires us to continue raising the bar every day. Thank you once again for choosing Fairmont Hanoi and, above all, for taking the time to celebrate the people behind your experience. Recognition like yours is the greatest encouragement our colleagues can receive, and I know your kind words will stay with them for a long time. We look forward to welcoming you back soon - hopefully when the Hanoi weather is a little cooler, so you can fully enjoy another sunset from our rooftop pool and bar. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Hanoi. I am delighted to know that your visit left you feeling refreshed and that our breakfast, sauna, and indoor pool were among the highlights of your stay. It is especially rewarding to know that these experiences helped make your time with us so memorable. As a valued ALL member, thank you for your continued loyalty to Accor. I have already shared your kind feedback with our entire team, and everyone was truly encouraged to know that their efforts contributed to your exceptional experience. Thank you once again for choosing Fairmont Hanoi. We look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager