Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 52 reviews

Best price
guarantee
Fairmont Hanoi - Image 1
Fairmont Hanoi - Image 2
Fairmont Hanoi - Image 3
Fairmont Hanoi - Image 4
10 Tran Nguyen Han, Hoan Kiem, 100000 HANOI, Vietnam

Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Telephone
Fax +840

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  52 reviews

Customer review rating 5.0/5

Katrina S. Families - Confirmed reviews ALL

Your hotel was outstanding in every way. The interiors were absolutely sublime. The attention to detail in the rooms, bars, restaurants and above all the wellness and fitness areas was next level. Staff were so friendly and it is lovely to see there is still room for personality.

Dear Ms. S., Thank you so much for your wonderful review. We are truly delighted to hear that you enjoyed your stay and appreciated the hotel facilities. It is also very rewarding to know that our team’s friendliness and personality helped make your experience even more special. We would also like to thank you for mentioning the supervision at the swimming pool. The presence of our staff there is primarily to ensure the safety and wellbeing of all our guests. That said, we sincerely appreciate your feedback and will certainly keep it in mind to ensure that guests continue to feel comfortable and relaxed while enjoying the pool area. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back in the near future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Karin E. J. D. K. Couples - Confirmed reviews ALL

​We just finished a two-night stay at the Fairmont Hanoi, and I’m honestly still impressed. I’ve traveled quite a bit, and this is without a doubt the nicest, best-designed hotel I’ve ever had the pleasure of staying in. Everything about the place just works. ​Usually, when you stay at a hotel that has only recently opened, you expect a few hiccups or some "growing pains" while the team finds their rhythm. Not here. The entire operation feels incredibly smooth, seamless, and well-organized. ​The room—we stayed in a Fairmont King—was a highlight in itself. It is so rare to find a space that is both stunningly beautiful and genuinely functional, but the designers clearly understood the needs of a traveler. Everything is exactly where you want it to be, and the layout feels intuitive rather than cluttered. ​But what really sets this place apart is the team. The staff is, quite simply, the best. From the moment we checked in, we felt taken care of. A staff member personally guided us to our room to walk us through how everything functioned, which was such a professional and welcoming touch. Every person we encountered during our two days was warm, attentive, and clearly proud to be part of the hotel. It’s rare to see that level of genuine coordination and hospitality so early on. ​The amenities are equally top-tier. Breakfast was fantastic—there’s a great mix of a buffet and a la carte options, and I have to give a special shout-out to the pho, which I ended up having every single day. I also really appreciated that they had high-quality decaf coffee available, which is a small but very welcome detail. We also got a tour of the spa, and it is an absolute sanctuary; it’s one of those places that has every facility you could possibly dream of. ​I’ll admit, I was originally a little disappointed to find that the Japanese and Vietnamese restaurants hadn’t opened yet, but the hotel’s Italian restaurant, Bacco, was so exceptional that it barely mattered. ​Overall, the experience was so positive that we’re already so happy we have another two-night stay booked for next week. It’s not often you find a hotel you’re excited to return to before you’ve even left, but the Fairmont Hanoi has absolutely earned it.

Dear Mr. D. K., Thank you sincerely for taking the time to share such a thoughtful and generous reflection on your recent stay at Fairmont Hanoi. Your kind words truly made our day and brought great joy to all of us who had the pleasure of welcoming you. We are honored to know that your stay left such a strong impression and that the design, comfort, and functionality of the room resonated with you. It is especially rewarding to hear that the layout and thoughtful details helped make your stay both beautiful and effortless. Most of all, your recognition of our team is deeply appreciated. Creating a warm, attentive, and seamless experience for our guests is at the heart of what we do, and it is wonderful to know that the personal welcome, and the care shown by our colleagues helped make your visit feel so special. We are also delighted that you enjoyed breakfast—especially the pho and your dining experience at Bacco. Your compliments to our culinary team, including your kind words about the tiramisu, will certainly make their day. Our Japanese restaurant has now officially opened, and we hope you may have the opportunity to experience it during your upcoming stay. It is truly the greatest compliment to know that you are already looking forward to returning next week. We cannot wait to welcome you back to Fairmont Hanoi and to create even more spcial moments during your next visit Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 3.5/5

Idan R. Couples - Confirmed reviews ALL

I’ll start off by saying that the staff here are amazing and incredibly attentive! We knew that we would be staying at the hotel shortly after it opened, however no where in our booking was it mentioned that half of the hotel was still being built and some of the amenities were not ready for use. We wanted to book a spa experience but the spa wasn’t open, only the bathhouse. We wanted to have a drink at the roof top but the bar by the pool wasn’t open on the roof yet. I’m sure there are more amenities being built on the other side of the hotel that have not been finished yet as well. We know this will change overtime, and as the hotel continues to get built it will look like a signature Fairmont.

Dear Mr. R., Thank you sincerely for taking the time to share such a thoughtful review of your recent stay with us. We are truly delighted to hear your kind remarks about our team. Knowing that their attentiveness and genuine care helped create a positive impression for you means a great deal to us, as heartfelt hospitality is at the very core of what we strive to deliver every day. At the same time, we would like to extend our sincere apologies for the inconveniences you encountered. As our hotel has only recently opened its doors, a number of facilities are still in the final stages of development. We deeply regret that this was not communicated more clearly at the time of your booking, and we understand how disappointing it must have been not to fully enjoy certain experiences you were looking forward to, such as the spa or the rooftop bar. Please be assured that your feedback is greatly valued and has been carefully noted. It will help us improve how we communicate important information to our guests, while we continue working diligently to complete the remaining facilities and enhance the overall guest experience. We truly hope to have the opportunity to welcome you back in the near future, when all amenities are fully operational, so you may experience the hotel in its complete form—one that reflects the timeless elegance and signature hospitality of Fairmont. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Jun G. Q. Couples - Confirmed reviews ALL

I recently stayed at Fairmont Hanoi and had a truly enjoyable experience overall, especially considering the hotel is newly opened. From the moment we arrived, the team made a strong first impression. As we were celebrating a special occasion, the hotel acknowledged it in a thoughtful way, which added a meaningful touch to the stay. The welcome amenities were well prepared, and the room introduction was clear and helpful. The hardware of the hotel is a clear strength. As a new property, everything feels fresh and well-maintained. The in-room technology is intuitive and seamlessly integrated; the overall digital experience is polished (the addition of smart voice control in the future would make it even more forward-looking). Housekeeping and turndown service were consistent and attentive throughout our stay. Importantly, we did not experience the usual “new hotel” odor in our room. One small detail was that I didn’t find the pillow menu; it would be helpful to include one in the bedside literature. Dining was another highlight. Breakfast is mainly à la carte and offers good variety and quality. There was a small issue during one breakfast service, but it was handled quickly and professionally, which left a positive impression. The BACCO restaurant stood out in particular — authentic Italian flavors, confident technique, and refined presentation. The risotto with freshly shaved black truffle was memorable. The Fairmont Gold Lounge provides a comfortable space, and the staff there are warm and attentive. While the afternoon tea and evening cocktails are nicely presented, I would love to see more variety in the tea sets across multiple days, and perhaps a few more "substantial" options during the evening cocktail hour. On a couple of occasions, certain fresh juices such as fresh coconut and watermelon juice were unavailable, which could perhaps be improved with better stock planning. The wellness facilities are, in my opinion, some of the best in the city. The gym is well-equipped, the swimming pool is beautifully designed with a fun Jacuzzi area, and the bathhouse is remarkably spacious and functional, far exceeding what is typically offered in this luxury category. Overall, the hotel delivers a refined and well-balanced luxury experience. Its combined strength in hardware, dining, and service allows it to stand confidently alongside established luxury properties in Hanoi, such as Sofitel Legend Metropole Hanoi and Capella Hanoi. I would gladly return for another staycation in the future.

Dear Mr. Q., Thank you for taking the time to share such a thoughtful review of your recent stay at Fairmont Hanoi. We are truly delighted to hear that you had an enjoyable experience, especially during this early stage of our opening. It is wonderful to know that our team made a strong first impression and that the special touches prepared for your celebration added meaningful moments to your stay. We are also pleased that you appreciated the comfort of the room, the seamless in-room technology, and the attentive housekeeping service. Your note regarding the pillow menu has been well received and will be reviewed by our team. We are equally grateful for your kind comments about our dining experiences, particularly at Bacco, and we will certainly share your compliments with our culinary team. Thank you as well for your helpful suggestions regarding the Fairmont Gold Lounge offerings and the availability of fresh juices, which we will review carefully as we continue refining our services. We are delighted that you enjoyed the gym, swimming pool, and bathhouse, and that these spaces contributed positively to your overall experience. We sincerely appreciate your valuable feedback and hope to have the pleasure of welcoming you back again soon. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Skylar D. M. Solo - Confirmed reviews ALL

I had the pleasure of staying at Fairmont Hanoi got 3 nights during their soft opening and could not have enjoyed it more. The room and hotel was so comfortable and beautiful, and the location was perfect. An afternoon in the bath house was perfect after the long flight from Canada. The concierge team was full of wonderful recommendations every time I went past their desk, and would always remember what I had been doing the days before. The bartenders in YY Bar(I'm sorry I forget their names!) had great cocktail suggestions, were full of knowledge on local spirits, and hand wrote an itinerary of suggestions for a day exploring Truc Bach lake area. The Fairmont Gold team were so welcoming and kind, and ensured that I had every need exceeded and had suggestions for things I didn't even know I wanted(big shout-out to Mei!). I can't imagine my stay being more perfect and can't wait to return one day.

Dear Ms. M., Thank you so much for sharing such a lovely reflection of your stay with us at Fairmont Hanoi. Reading your comments truly made our day. We are especially happy to know that your three nights with us were so enjoyable. It is wonderful to hear that the bathhouse offered the perfect moment of relaxation after your long journey. We are also delighted that our concierge team, the bartenders at YY Bar, and our Fairmont Gold colleagues were able to add personal touches to your stay—from local recommendations to cocktail conversations and even a handwritten itinerary for exploring the city. Moments like these are exactly what we hope our guests will take with them when they leave. Your kind words about Mie, Lizzy and Tien will certainly be shared with them—They will be absolutely thrilled to know she helped make your stay even more special. It was truly a pleasure to host you, and we sincerely hope your travels will bring you back to Hanoi one day. When they do, we would be honored to welcome you back again Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Other web-users rate our hotel

  • 19 reviews 9.1/10 Location
  • 23 reviews 9.1/10 Room
  • 41 reviews 9.7/10 Service
  • 22 reviews 10/10 Vibe
  • 20 reviews 9.6/10 Amenities
  • 19 reviews 9.8/10 Food
  • 15 reviews 9.5/10 Wellness Area
  • 5 reviews 10/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Hanoi