Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 209 reviews

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Fairmont Hanoi - Image 1
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10 Tran Nguyen Han, Hoan Kiem, 100000 HANOI, Vietnam

Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Telephone
Fax +840

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  209 reviews

Customer review rating 4.5/5

Caroline L. G. Y. N. Families - Confirmed reviews ALL

Excellent location, beautiful facilities, great attention to detail. Will no doubt be even better once all the restaurants and facilities are complete. I would highly recommend this hotel for any visitors to Hanoi. However, while the spa and fitness areas are amazing, the staff have a lower command of English (vs eg the restaurant) and training/processes need to be improved. For example: - Multiple guests were queuing to use the indoor pool early in the morning but it was not open yet - people like to do their exercise in the morning - We used the facilities after check-out and needed to borrow robes and towels. The staff were very accommodating but it took a long time to communicate what we needed - We accidently left the locker key in the locker and got locked out. Firstly, guests should be warned in advance that the lockers automatically shut on them. Secondly, it took an extremely long time to resolve this - the inside attendant couldn't understand us, the outside attendants had to call security, security took a long time to come down, the attendant started ushering the male security guard into the female changing rooms (which clearly he refused!) etc. Hope this is helpful feedback as you fine tune your operations!

Dear Ms. N., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly delighted to know that you enjoyed our central location, beautiful facilities, and the attention to detail throughout the hotel. Your kind recommendation means a great deal to us, and we are pleased that you see the potential of our property as we continue to enhance our dining and recreational offerings. At the same time, we sincerely appreciate your constructive feedback regarding your experience at the spa and fitness areas. Please accept our apologies for the inconveniences you encountered. Your comments about communication challenges, waiting times, and operational processes are extremely valuable. We take these matters seriously and have shared your feedback with the relevant teams to review our training programs, improve English communication skills, and refine our procedures to ensure smoother and more efficient service. We also acknowledge your point about better informing guests on locker usage and will work on clearer guidance to prevent similar situations in the future. Thank you once again for your thoughtful insights. They are essential in helping us improve and deliver the high standards of service we strive for. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Roger K. C. C. Families - Confirmed reviews ALL

Great facilities and staff. We will be back!

Dear Mr. C., Thank you very much for your kind review. We are delighted to hear that you enjoyed our facilities and had a positive experience with our team. Your recognition of William, Manager of the Fairmont Gold Lounge, and Lizzie is truly appreciated—we will be sure to share your compliments with them. It means a lot to us to know that you plan to return, and we very much look forward to welcoming you back for another memorable stay. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Sai W. D. C. Couples - Confirmed reviews ALL

Arrive early and Nga from Gold Lounge help us early check in and welcome us. Nga and the Gold Lounge team is super helpful and friend for our stay. Also ordered an in room dining service and the food is outstanding!

Dear Mr. C., Thank you very much for sharing your kind feedback. We are delighted to know that your arrival experience was smooth and that Nga, along with our Fairmont Gold Lounge team, made you feel warmly welcomed and well taken care of throughout your stay. Your recognition of their friendliness and helpfulness is truly appreciated and will be shared with them. We are also pleased to hear that you enjoyed your in-room dining experience and found the food outstanding. Our culinary team will be very happy to receive your compliments. Thank you once again for your kind words. We look forward to welcoming you back to Fairmont Hanoi for another memorable stay. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Mikey N. Couples - Confirmed reviews ALL

Satisfied about my stay this time, you all decorated my room to welcome my wife and I for her graduation, which I want to say thank you very much for this special service. Special Thanks to Binh from the Concierge and Alex from the Bacco Restaurant. Frank and Hazel was also very kind and sweet.

Dear Mr. N., Thank you very much for your kind feedback! We are truly delighted to know that you were satisfied with your stay, and it was our absolute pleasure to be part of such a meaningful occasion. We are glad that the room decoration helped make this moment even more special for both of you. Your kind recognition of Mr. Binh from Concierge, Alex from Bacco, as well as Frank and Hazel, is greatly appreciated. We will be sure to share your thoughtful compliments with them—they will be very happy to know they contributed to your experience. Thank you once again for choosing to celebrate this special milestone with us. We look forward to welcoming you back for many more memorable occasions in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Customer review rating 5.0/5

Rahman W. Couples - Confirmed reviews ALL

Luxurious stay, beautiful facilities. Amazing colour palette, room is very clean and well appointed with beautiful furniture and furnishings. Bath house is the best experience. Truly an amazing hotel. Thank you Fairmont Hanoi.

Dear Mr. W., Thank you very much for your generous and thoughtful review. We are truly delighted to hear that you had such a luxurious stay with us and that you appreciated the beauty of our facilities and design. Your kind remarks about the colour palette, as well as the cleanliness and comfort of your room, are sincerely appreciated. It is especially rewarding to know that you enjoyed the bath house experience — we are proud to offer this as a unique highlight for our guests, and your feedback means a great deal to our team. Thank you once again for your kind words and for choosing Fairmont Hanoi. We very much look forward to welcoming you back for another exceptional stay in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Other web-users rate our hotel

  • 58 reviews 9.1/10 Location
  • 96 reviews 8.2/10 Room
  • 144 reviews 9.4/10 Service
  • 77 reviews 10/10 Vibe
  • 70 reviews 9.1/10 Amenities
  • 51 reviews 8.1/10 Food
  • 48 reviews 9.4/10 Wellness Area
  • 35 reviews 7/10 Comfort

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