Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 772 reviews

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Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Book this hotel
Room 1

Urban sanctuary with 2 twin beds, marble bathroom with separate shower and soaking tub, and Le Labo amenities. Enjoy a Marshall speaker, Nespresso coffee, and 65-inch TV. Accessible and connecting rooms available on request.

Max. number of persons
2
Area
From 41 m² / 441 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
  • 2 pers. max
  • 41 m² / 441 sq ft
  • Bedding 2 x Twin bed(s)
  • Accessible room

Located on the top floors, this room offers a king bed, marble bathroom with separate shower and bathtub, Marshall speaker, and in-room mixology set with shaker and bar tools. Includes exclusive Fairmont Gold Lounge access.

Max. number of persons
3
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Set on the top floors, this twin room features a marble bathroom with separate shower and deep soaking tub, a Marshall speaker, and in-room mixology set with shaker and bar tools. Includes exclusive Fairmont Gold Lounge access.

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

FAIRMONT GOLD JUNIOR SUITE 1 bedroom King with balcony- 54sm High Floor with Lounge Access

Located on top floors, this room offers a balcony, king bed, marble bath with separate shower and soaking tub, Le Labo amenities, Nespresso, and an in-room mixology set. Includes Gold Lounge access. Includes separate living space.

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Suite

FAIRMONT 1 BEDROOM SUITE King - 88sm Separate Living Space

Expansive 88 sqm suite with king bed, shower and soaking tub, Le Labo amenities, Nespresso, LG soundbar, in-room mixology set with shaker and bar tools, plus daily minibar refresh. Includes separate living space for work or relaxation.

  • Views:

    City View

Max. number of persons
3
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom
  • TV in Bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 64'/163 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Suite

FAIRMONT GOLD 1 BEDROOM SUITE King - 88sm High Floor with Lounge Access

Perched atop the hotel, this suite offers a separate living area, king bed, marble bath with shower and bathtub, Le Labo amenities, Nespresso, LG soundbar, in-room mixology set and daily minibar refresh. Enjoy exclusive Gold Lounge access

Max. number of persons
3
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

PREMIER 2 BEDROOM SUITE King and 2 Single - 130sm Separate Living Space

Ideal for families or groups, this spacious suite features separate king and twin bedrooms, a living area, two marble bathrooms, Nespresso, Le Labo amenities, LG soundbar and in-room mixology set.

Max. number of persons
5
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Suite

SIGNATURE GOLD 1 BEDROOM SUITE King - 130sm High Floor with Lounge Access

Exceptionally spacious, this suite offers a king bed, elegant living and entertaining areas, marble bath with shower and bathtub, Le Labo amenities, Nespresso, LG soundbar, and in-room mixology set. Gold Lounge access included.

Max. number of persons
3
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

FAIRMONT GOLD 2 BEDROOM SUITE King and 2 Single - 130sm High Floor with Lounge Access

Designed for families and shared moments, this gracious 130 sqm suite pairs a bedroom with a connecting twin room, separate living room, a deep-soaking tub with separate shower, Le Labo Santal 33 amenities, LG soundbar and the privileges of Fairmont Gold.

Max. number of persons
5
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Suite

SIGNATURE GOLD 2 BEDROOM SUITE King and 2 Single - 171sm High Floor with Lounge Access

Spacious and inviting, this 171 sqm suite offers a separate living room and dining space, bedroom and connecting twin room, city or courtyard views, a soaking tub with separate shower, Le Labo Santal 33 amenities, LG soundbar and Fairmont Gold privileges.

Max. number of persons
5
Area
From 171 m² / 1840 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Suite

PRESIDENTIAL 1 BEDROOM SUITE City View King with Balcony - 206sm Lounge Access

Our most prestigious suite features a king bed, balcony, expansive living and dining spaces, Le Labo amenities, Nespresso, LG soundbar, and a premium in-room mixology set. Exclusive Fairmont Gold Lounge access included.

  • Views:

    City View

Max. number of persons
3
Area
From 206 m² / 2217 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • NOI BAI INTERNATIONAL AIRPORT Additional charge
  • HAN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 241 rooms
  • 7 rooms for people with reduced mobility
  • 76 family rooms
  • 27 connecting rooms
  • 241 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

5 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

9 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Tran Dynasty, led by Chef Luke Nguyen, offers Authentic Vietnamese cuisine with a twist, making it a culinary experience for the senses. Chef Nguyen graces each dish with the essence of Vietnam by blending innovation, culture, & elegance

HIRYU, meaning "Flying Dragon," brings Japanese culinary artistry to life with three open kitchens - Omakase, Teppanyaki, and signature mains. This paired with rare sake, crafted cocktails, and layered design make it an unforgettable dining experience.

10 Central, a casual lobby haven, tempts with freshly baked French pastries, warm artisanal breads, and famous Vietnamese coffee, perfect for morning bites, afternoon tea, or relaxed evening wine.

Pool Terrace & Bar is not just a rooftop lounge, but a social gathering place with a relaxed yet vibrant beach bar vibe. The bar, inspired by Vietnam's markets & global street food, celebrates Vietnamese cuisine with bold flavors and inventive cocktails.

YY Cocktail Bar celebrates Vietnam's botanical richness with signature cocktails and curated pan-Asian bites. In a candlelit setting of warm brass, each drink tells a story of flavor, culture, and sustainable craft.

Indulge in an exceptional breakfast experience, featuring live cooking stations, premium ingredients, and an enticing blend of à la carte and buffet options expertly prepared by our culinary team.

There is no better way to start or end the day than with a relaxing swim in our rooftop pool. Enjoy sunset views, poolside treats or cocktails at the Pool Terrace & Bar, open from morning till evening.

Stay energized in our 24 hour Health Club with cutting edge cardio and strength equipment. Swim laps in the outdoor pool, unwind on the sundeck, or reset your rhythm in a space designed for balance, vitality, and renewal.

Fairmont Spa and CIRUA Bathhouse and wellness sanctuary offers a serene escape from city life. Discover locally inspired treatments, a traditional bathhouse with full thermal circuit, and holistic rituals designed to restore balance & rejuvenate the body.

Book

Celebrate your love in timeless elegance. Our ballrooms and terrace offer romantic settings for weddings of all sizes, complemented by bespoke menus, expert planning, and flawless service to make your day truly unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  772 reviews

Customer review rating 5.0/5

James L. L. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Alan S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

James C. Z. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Sonya M. P. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Zhilan D. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Alan S. Business - Confirmed reviews ALL

Every aspect of our stay was world class, from the food in the restaurants, to the quality of the rooms, to the rooftop pool and of course the wonderful spa.

Customer review rating 5.0/5

James C. Z. Couples - Confirmed reviews ALL

Absolutely beautiful, everyone was so friendly and caring and so helpful. We didn’t have to do anything, everything was looked after. The restaurants and the wellness center were fantastic.

Customer review rating 4.5/5

Sonya M. P. Couples - Confirmed reviews ALL

Over a period of 10 days we stayed at the Fairmont on 3 different occasions. Helpful staff and well appointed rooms.

Customer review rating 0.5/5

Zhilan D. Couples - Confirmed reviews ALL

There is no free laundry service and no place to hang clothes. It's a very bad experience.

Customer review rating 5.0/5

Cornelis K. Couples - Confirmed reviews ALL

Top hotel

Customer review rating 5.0/5

Shakurina F. Families - Confirmed reviews ALL

The experience with Fairmont hanoi was an incredibly astonishing and very good experience. One of the reasons being the grandiose quality of such rooms including the suite. The breakfasts quality is very good especially the beef pho, also good and warm pool for relaxing

Customer review rating 5.0/5

Tina L. Solo - Confirmed reviews ALL

Superb facilities a

Customer review rating 5.0/5

Svetlana G. Solo - Confirmed reviews ALL

An amazing hotel with excellent facilities and truly wonderful staff! I had a perfect stay and couldn’t have asked for more. Highly recommended, and I will definitely be back!

Customer review rating 5.0/5

Seunghwan J. Solo - Confirmed reviews ALL

Tnx for everything for my stay there! :) Especially thx for Lady at Check-in Desk. You know? Even though there is some problem at my room, i mean, some noise from ceiling. I would not complain anything, bcs it’s just 2days + you’re so kind to me :) That’s all! You’re worth it! 👍🏻

Customer review rating 5.0/5

Akemi Y. Business - Confirmed reviews ALL

Hotel crews are professional and anticipate guests needs. Such a pity that I couldn't utilize hotel facilities fully, but I will try when I am back! Thank you.

Customer review rating 5.0/5

Maurice A. H. Solo - Confirmed reviews ALL

From the moment I arrived to the day I left everything was perfect. Outstanding were the Staff.

Customer review rating 2.5/5

Wonsu P. Families - Confirmed reviews ALL

I had high expectations for my stay at Fairmont Hanoi, especially as an Accor ALL Platinum member and as this was my first visit to Vietnam in over a decade. A cockroach was found in my room on the second night, and I appreciated that the hotel responded promptly and arranged a room change. However, several issues occurred afterward and cumulatively affected my overall experience. Most concerningly, after the room reassignment, I was addressed by another guest’s name on three occasions, including at checkout. At checkout, there also appeared to be a discrepancy involving my guest profile and another guest’s reservation, which I found particularly concerning. There were also recurring mechanical noise from the bathroom, repeated delays of approximately 20 minutes in breakfast beverage service, and an inconsistent turndown amenity. The housekeeping and room maintenance were otherwise very good, and I appreciated the prompt assistance with the room change. However, the combination of these issues fell short of the level of consistency I expected from a Fairmont property. I contacted the hotel directly on September 29 regarding these matters and requested that they be reviewed. As of October 6, I had not received an acknowledgment or response.

Dear Valued Guest, Thank you for taking the time to write to us in such detail. I genuinely appreciate you sharing both the good and the difficult parts of your stay. I am glad that when the issue in your original room was brought to our attention, our team was able to respond quickly and arrange a room change. I also appreciate your kind words about the housekeeping and room maintenance, which were otherwise to a good standard. That said, I can understand why the issues that followed were disappointing, particularly being addressed by another guest’s name on several occasions and then noticing a discrepancy at checkout. I can imagine how uncomfortable this must have felt, especially as an ALL Platinum member and after having such a positive experience with us before your arrival. The delays at breakfast, the bathroom noise and the inconsistency with the turndown service would have added to that frustration. I am also particularly sorry that you contacted us on September 29 and did not receive a response by the time you wrote this review. You took the time to bring these concerns to our attention directly, and you deserved to hear back from us much sooner. Our Hotel Management team will reach out to you directly to better understand what happened during your stay and, more importantly, to see what we can do to address your concerns and regain your trust in Fairmont Hanoi. Thank you again for your patience and for being so open with us. I also appreciate that, despite the difficulties, you took the time to recognize the things that went well during your stay. Your feedback is important, and I hope we have the opportunity to speak with you and make this right. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 4.0/5

Trung Q. N. Couples - Confirmed reviews ALL

I had a wonderful day and night in the heart of Hanoi. The sheer spaciousness—from the guest rooms to the common areas—was truly impressive. The hotel is ideally located for events and exhibitions; in fact, I had the opportunity to attend a few such events during my stay. The dining options were also excellent, featuring both Italian and Japanese restaurants. I was particularly appreciative of the warm welcome from Ms. Tran Thu Giang, the Communications Manager. I will outline a few areas for improvement in the specific feedback sections, in the hope that the hotel can enhance its services in the future.

Customer review rating 5.0/5

James R. C. Couples - Confirmed reviews ALL

Check in was easy, although we didn’t get a room upgrade (first time ever at an Accor). Weird lobby. Escort to room was appreciated as the technology in the room is (too) complicated. Beautiful room. Thank you for the table of welcoming treats. Lots of bottled water. Why is there no furniture on the balcony? Loved the complimentary Bathhouse, tho it is a bit of a maze and easy to get lost in. The food at the Italian restaurant was delicious, with excellent service. Thank you for a lovely stay.

Customer review rating 4.5/5

Desmond T. Couples - Confirmed reviews ALL

I had a wonderful time at Fairmont. The YY Bar features an amazing young mixologist Steve, and the indoor pool & spa was state of the art, managed by a super friendly Victor.

Dear Valued Guest, Thank you for sharing such a thoughtful review. I am very happy to know that you had a wonderful time at Fairmont Hanoi, and especially that Steve at YY Bar and Victor at our wellness made such a positive impression. I will be sure to share your kind words with both of them. It is always lovely to hear when our colleagues bring something personal to the experience, and I am sure they will appreciate knowing that their warmth and talent were noticed. I also appreciate your honest feedback about the room privacy and your experience as an ALL member. We understand that recognition should feel personal rather than simply being a standard welcome, and your comment is a valuable reminder for us to do better in this area. We hope to welcome you and your partner back to Fairmont Hanoi, and hopefully make your next stay feel even more personal from the moment you arrive. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Callum A. W. Couples - Confirmed reviews ALL

We enjoyed our stay because it allowed us to experience the culture and spirit of Hanoi with a well located home base whenever we were overwhelmed with the city. While Hanoi is very charming, it can be overwhelming for first time visitors. My wife loved the spa floors and all the amenities across both the restaurants and bars. We also received special treatment because it was our honeymoon - thank you! We’d love to experience the Fairmont Hanoi again!

Customer review rating 5.0/5

Steven T. Business - Confirmed reviews ALL

the staff were friendly and very informative, breakfast was amazing and the rooms are very nice

Customer review rating 3.5/5

Martin R. L. Couples - Confirmed reviews ALL

Lovely rooms with a high specification and lovely finishes. Building overall is delightful. Breakfast is superb. Hotel lacks a comfortable bar for an afternoon drink / place to relax (that is not the lobby)

Customer review rating 3.5/5

Anna B. N. Couples - Confirmed reviews ALL

I was excited to tried Fairmont in Hanoi. The location is excellent and the room, facilities are amazing. What I see that lacking is customer service especially the check in process. I didn’t feel quite the 5 stars service compare to Metropole or even JW Marriott.

Other web-users rate our hotel

  • 203 reviews 9.6/10 Location
  • 315 reviews 8.9/10 Room
  • 491 reviews 9.5/10 Service
  • 254 reviews 9.8/10 Vibe
  • 226 reviews 9.3/10 Amenities
  • 166 reviews 9.8/10 Wellness Area
  • 162 reviews 9.1/10 Food
  • 121 reviews 9.7/10 Breakfast

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