Dear Mr. Nguyen P. H., Thank you for taking the time to share your feedback following your stay at Mercure Hanoi La Gare. We sincerely apologize that some aspects of our services and facilities did not meet your expectations, particularly regarding sound insulation, parking, breakfast, and Wi-Fi. We truly appreciate your feedback, as it helps us identify areas for improvement and continue working to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Muhamad S. B. A., Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed your comfortable stay and, in particular, the warm, friendly, and courteous service provided by our team throughout the hotel. Your kind words are a great encouragement to all of us. We truly appreciate your recommendation and your support as an ALL member. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Matt B., Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, lovely rooms, and comfortable stay. It is also wonderful to hear that our team and services contributed to your positive experience. We appreciate your continued support as an ALL Platinum member and your kind recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Jeevesh C., Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed your stay and appreciated our clean, well-appointed rooms, as well as the friendly and helpful service from our team. It is especially pleasing to hear your kind recognition of Linh at Reception and our restaurant team. We will certainly share your compliments with them. We also appreciate your positive comments regarding our sustainable practices. Your excellent rating and kind words are a great encouragement to our entire team. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Ping H. B. L., Thank you very much for taking the time to share your feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you thoroughly enjoyed your stay and appreciated our convenient location, clean room, and comfortable bed. It is also wonderful to hear that you were fully satisfied with the service and recognition provided during your stay. We truly appreciate your excellent rating and kind support. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Devchand C., Thank you very much for taking the time to share your feedback and for your continued support of Mercure Hanoi La Gare. We are delighted to know that you have enjoyed your stays with us and were pleased with our accommodation, breakfast, service, cleanliness, and Wi-Fi. We also appreciate your feedback regarding the room upgrade. As upgrades are subject to availability at the time of stay, we sincerely regret that we were unable to offer you an upgrade on your previous visits. We truly value your loyalty and hope to have the pleasure of welcoming you back to Mercure Hanoi La Gare, with an opportunity to provide you with an even more enjoyable stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Teck H. M., Thank you very much for taking the time to share your feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you appreciated our convenient location, comfortable accommodation, friendly service, and the overall value of your stay. Your positive feedback is a great encouragement to our team. We truly appreciate your support and look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Bac D. V., Thank you for taking the time to share your experience with us. We are pleased to learn that you found our rooms clean, comfortable, and well-equipped, as well as appreciated our diverse breakfast options focusing on local flavors. Your compliments regarding our friendly reception staff are also greatly valued. We take your feedback about the restaurant team to heart, as we strive to enhance our guests' experiences. Thank you again for your loyalty as an ALL Platinum member and for recommending both our hotel and the ALL loyalty programme. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Nhat S. D., Thank you very much for your continued support and for choosing Mercure Hanoi La Gare again. We are pleased to know that you had an enjoyable stay overall and appreciated the smooth check-in and check-out as well as the prompt assistance from our team. We sincerely apologize for the Wi-Fi issue you experienced during your first night and appreciate your understanding when we arranged a room change the following morning. Your feedback regarding the Wi-Fi connection is highly appreciated, and we will share it with our technical team for further review. Thank you once again for your feedback and we look forward to welcoming you back on your next stay in Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Hsiao M. H., Thank you very much for your positive feedback and for your excellent recommendation. We are delighted to know that you enjoyed our convenient downtown location and were satisfied with your room, cleanliness and breakfast. We also appreciate your kind recognition of our Front Desk team. Thank you for your continued loyalty as an ALL Gold member. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Phani C., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, comfortable rooms, facilities, and the service provided by our team. We are, however, sorry that our breakfast selection did not meet your expectations. Your suggestion to offer a wider selection of breakfast items, including Indian options, is much appreciated. We will share this feedback with our Food & Beverage team for consideration. We also appreciate your loyalty and hope to have the pleasure of welcoming you and your family back to Mercure Hanoi La Gare for an improved experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Jason L., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location, breakfast selection, and the service provided by our team. At the same time, we are sorry to learn that the softness of the bed affected your sleep and overall comfort. Please rest assured that your feedback has been noted and will be shared with the relevant team for further consideration. We truly appreciate your loyalty as an ALL Classic member and hope to have the opportunity to welcome you back to Mercure Hanoi La Gare for a more comfortable stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Mark A., Thank you very much for your wonderful feedback and perfect rating. We are delighted to know that you enjoyed our convenient location, friendly service, comfortable accommodation, and breakfast. Your 10/10 recommendation is a wonderful encouragement to our entire team. We also sincerely appreciate your loyalty as an ALL Platinum member. It was a pleasure to welcome you and your partner, and we look forward to welcoming you back to Mercure Hanoi La Gare for another excellent stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Hee H. Y., Thank you very much for your positive feedback and for your kind words about our team. We are delighted to know that you appreciated our excellent location and the friendliness of our staff. Your encouragement means a great deal to the entire team and motivates us to continue providing warm and attentive service. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Lydia A., Thank you very much for your kind feedback and for choosing to stay with us again. We are delighted to know that you once again enjoyed a comfortable stay, our convenient location, and the helpfulness of our team. It is especially rewarding to hear that you continue to have positive experiences with Accor hotels and the ALL App. Your kind words and 10/10 recommendation are greatly appreciated by the entire team. We look forward to welcoming you and your partner back to Mercure Hanoi La Gare for another pleasant stay in Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Changmin L., Thank you very much for sharing your detailed feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location near Hanoi Station and the tourist attractions, as well as the classic character of the hotel. We are also pleased that you appreciated the recognition of your ALL Gold membership and enjoyed the room upgrade, welcome drink, and welcome amenity. It is wonderful to hear your kind words about Thu. We will be sure to share your appreciation with her and the team, especially regarding her attentive and efficient assistance during breakfast. We also take note of your feedback regarding the Fitness Centre and will share it with the relevant team for further consideration. Thank you once again for recommending us. We look forward to welcoming you and your partner back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Siu M. F. L., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the issues in the first room, including the power socket, telephone, and door lock, as well as the weak shower in the replacement room. We understand how frustrating it must have been to encounter several maintenance issues during the same stay. We also appreciate your comments regarding the bathroom facilities and WiFi connection. Your feedback has been noted and will be shared with the relevant departments for further review and improvement. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable experience at Mercure Hanoi La Gare. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Nikhil U., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location, friendly team, and breakfast selection. At the same time, we sincerely apologize for the inconvenience caused by the light coming from the AC panel, which affected your sleep. We understand how important a comfortable and restful night is, and we regret that this issue impacted your stay. Your feedback has been noted and will be shared with our Engineering team for further attention. We appreciate your valuable comments and hope to have the pleasure of welcoming you back to Mercure Hanoi La Gare for a more comfortable stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Teik H. G., Thank you very much for your continued support and for choosing Mercure Hanoi La Gare for your 10th stay. It is truly a pleasure to welcome you back, and we greatly appreciate your loyalty as an ALL Gold member. We are pleased to know that you continue to enjoy our clean and comfortable hotel and the helpfulness of our team. We sincerely appreciate your suggestion regarding the à la carte menu, and your request for more Western and Vietnamese dishes has been duly noted and will be shared with our Restaurant team for consideration. Thank you once again for your continued trust and support. We look forward to welcoming you back for your next stay. Sincerely, Nga Vo (Ms.) Front Office Manager