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Mercure Hanoi la Gare 4 stars

Customer review rating 4.5/5 3,656 reviews

ALLSAFE approved hotel

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Mercure Hanoi la Gare
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+ 16 Services

Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
  • Golf
  • Outdoor tennis court (nearby)
  • Boat excursions (nearby)
  • Bicycles rental (nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

BRASSERIE LE PAVILLION

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,656 reviews

TripAdvisor Rating 4.0/5

1,332 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Acceptable

Customer review rating 4.0/5

D. H. D. Business - 04/05/2021 Confirmed reviews ALL

Bad food, good services, great room!

Kính gửi anh Đức, Lời đầu tiên cảm ơn anh đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của anh về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của anh sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi rất lấy làm tiếc về trải nghiệm không tốt của quý khách hàng do những sự cố không mong muốn đã xảy ra. Chúng tôi xin nhận trách nhiệm về những thiết xót này và tiếp thu những đóng góp quý báu của anh và cam kết sẽ nỗ lực hết mình để cung cấp những trải nghiệm tốt nhất cho những lần lưu trú tới. Một lần nữa rất cảm ơn anh đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp anh quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Horrible service from finance team

Customer review rating 1.5/5

Andy P. Business - 21/04/2021 Confirmed reviews ALL

The hotel took out the deposit on my debit card. It has been more than a week and I havent got it back. Called the Finance team to check and the lady was unhelpful and provide NO solution to solve the issue. I am a Platinum member with Marriott and never have this issue before. Only happen whenever I stay with Accor and in particular Mercure.

Dear Nguyen Hong An P., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your feedback on your deposit VND 2,000,000 , please be confirmed that your remaining amount was already released completely in our system right after we processed offline sale upon your check out time. The duration of refund process would be determined by the bank which could take up to 30 days for debit card. However, we have sent an email to Vietcombank ( our bank partner ) to speed up the process in order to get the money back for you as soon as possible. For the next time you stay with us we would like not to block the deposit by your debit card but only charge the exact amount of room rate for the payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great and warm host

Customer review rating 5.0/5

Hoa D. Business - 20/04/2021 Confirmed reviews ALL

I have stayed here many times, and every time is the same with the warm welcome and hosting! This time i have free upgrade and really impressed with this kind of suprise.

Kính gửi chị Hoa, Chúng tôi chân thành cảm ơn sự chia sẻ của chị về quá trình lưu trú tại Mercure Hanoi la Gare! Chúng tôi rất vui mừng khi biết chị đã có một chặng ở thư giãn và hoàn toàn hài lòng. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp chị quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Good stay , best food , well located.

Customer review rating 4.5/5

N. C. Business - 15/04/2021 Confirmed reviews ALL

My stay was extremely comfortable. A beautiful hotel surrounded by wonderful staff, good hospitality located in a great location

Kính gửi anh Nguyễn Chiến, Chúng tôi chân thành cảm ơn sự chia sẻ của chị về quá trình lưu trú tại Mercure Hanoi la Gare! Chúng tôi rất vui mừng khi biết chị đã có một chặng ở thư giãn và hoàn toàn hài lòng. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp chị quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Great to stay!

Customer review rating 4.5/5

Khanh, H. B. Q. Business - 14/04/2021 Confirmed reviews ALL

The overal experiences was great as expected!

Kính gửi anh Khánh, Chúng tôi chân thành cảm ơn sự chia sẻ của quý khách về quá trình lưu trú tại Mercure Hanoi la Gare! Sự đánh giá của quý khách sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp quý khách quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Good stay

Customer review rating 5.0/5

D. K. L. Families - 12/04/2021 Confirmed reviews ALL

clean hotel, friendly and useful staffs, good location

Kính gửi anh Luân, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Nice hotel, friendly staffs & located at the heart of city

Customer review rating 4.5/5

H. T. A. Business - 11/04/2021 Confirmed reviews ALL

Nice hotel, friendly staffs & located at the heart of city

Kính gửi A. Tuấn A., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Good stay

Customer review rating 4.5/5

My P. Families - 24/03/2021 Confirmed reviews ALL

Good foods and services

Kính gửi chị N. Thi My P., Lời đầu tiên cảm ơn chị đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của chị về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi hy vọng sẽ tiếp tục được đón tiếp chị quay lại trong tương lai. N. Thu Thuy (Ms.) Trưởng Bộ Phận Lễ Tân
Customer review rating 5.0/5

Linh N. Business - 29/01/2021 Confirmed reviews ALL

Reception very helpful and arranged for me nice room

Dear Linh N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.5/5

Hop N. Business - 26/01/2021 Confirmed reviews ALL

Very good

Dear Hop N., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.0/5

N. H. D. Business - 18/01/2021 Confirmed reviews ALL

Room is clean, service is hood and staff experience is good.

Dear N. Hung d., We thank you so much for sharing your feedback here regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your stay met your expectations and the room was clean, the service was excellent delivered by our team. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. We thank you again for your sharing and we eagerly look forward to your next return visit. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

TripAdvisor rating 3.0/5

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

One Night Stay

TripAdvisor rating 5.0/5

Relax00188032717 24/01/2020 TripAdvisor review

Stayed one night to break up the journey from London to Ha Tinh. Easy access to the train station and for around Hanoi. Despite being close to the station the hotel is very quiet. It is also clean and well presented. Rooms are a decent size as is the bathroom and bed. Staff very helpful with information and luggage. Was also allowed an early check in which was appreciated after a 5.30 flight arrival.

Dear Relax00188032717, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay and that of our location where we located right next to Hanoi most popular attractions. I am glad to hear you had great nights sleep, we have double glazes windows for all our rooms and although we located right in the center our guests would not hear a thing from the street. Your recognition of our staff is particularly pleasing; I will share your compliments with the team. Thank you again and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Friendly and accommodating staff

TripAdvisor rating 4.0/5

chook2020 Couples - 05/01/2020 TripAdvisor review

This is a very simple, compact and clean hotel. The staff are very helpful and friendly and the location is very close to the heart of Hoan Kiem without being right in the center of the noise, hustle and bustle. Great value for money.

Dear chook2020, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you you found our location to be convenience Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Excellent location and staff

TripAdvisor rating 5.0/5

dsodso Family - 31/12/2019 TripAdvisor review

This is my fourth time staying at this Mercure Hotel. Everything is perfect and room is great enough comfortable. It's located near the train station and near the old square. All staffs are very friendly and remember that I am their loyalty customer. I alway put Accor hotel brand name as priority consideration. It's guarantee for highest standard that small hotel not able to do it.

Dear Dsodso, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you have been back to our hotel numerous of times and that you found our location to be convenience I am pleased to hear our staff recognized your Le Club status, at Mercure La Gare we always ensure our members receive their promised benefits service and enjoy the most comfortable stays. Thank you so much for sharing and I hope to say hello in person next time you are with us, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Good location and friendly

TripAdvisor rating 4.0/5

SantiMI6 Business - 10/12/2019 TripAdvisor review

Friendly and helpful staff. Wish have much easier to book a taxi for to go to the office. Location is good as after office we can easily walk or to take taxi to the centre. The room is good, apart one bedside table were missing but they rectified this quickly. Overall was good to us.

Dear SantiMI6, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities, and that the location to be convenience we are close most of Hanoi's popular attractions. Thank you for the recognition of our staff. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Very good place to stay in the old town of Hanoi

TripAdvisor rating 4.0/5

Uwe2403 Couples - 10/12/2019 TripAdvisor review

This midsized Hotel is a very good place to stay in the old town of Hanoi. Even outside it is very noisy, this hotel is a quiet oasis in this quirly city. The rooms are nice designed, specially the Superior rooms, are very clean and the beds comfortable. Breakfast is very good and the Front-office Manager and her team are doing an excellent job. They are very friendly, helpfull and give you any assistance you need. Thank you for that. An recommendable place to stay.

Dear Uwe2403, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities. Thank you for calling out to our Front Desk team, I'll be sure to share that with them! We have double glazes for all our windows and therefore we were able to have quiet environment inside the hotel. I appreciate very much your recommending us to your friends and colleagues and we will look forward to you next visit! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Fantastic

TripAdvisor rating 5.0/5

senpartha11 Family - 27/11/2019 TripAdvisor review

The hotel is nicely located in a thriving area of Hanoi with very good connectivity. Nice clean rooms. Staffs are very friendly and helpful. The breakfast was nice. Overall had a very nice experience.

Dear Senpartha11, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked to insure we provide a friendly and genuine level of service! Thank you again and looking forward to welcome you back soon! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

A good hotel in Ha Noi

TripAdvisor rating 5.0/5

dasomk572 Business - 18/11/2019 TripAdvisor review

There were many travelers staying at the hotel. It was a good hotel with warm hospitality and good service. Although the room condition and facilities were not up-to-date, modern, it was a good place to stay.

Dear Dasomk572, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing and I always enjoy hearing how our team engages our guests and provides true Mercure service. Thank you again for sharing, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Good Spot

TripAdvisor rating 4.0/5

Danny R Couples - 25/10/2019 TripAdvisor review

Everyone was very good from door staff right through to room cleaning staff. Not too far from old town, lake etc. Half room rate was too high on leaving. Would stay here again if half rate was lower on leaving.

Dear Danny R, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities. Thank you for calling out to our staff, I'll be sure to share that with them! Thank you for constructive feedback, our rate actually is very competitive to the market. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

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