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Mercure Hanoi la Gare 4 stars

Customer review rating 4.5/5 3,632 reviews

ALLSAFE approved hotel

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Mercure Hanoi la Gare
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+ 24 Services

Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court (nearby)
  • Boat excursions (nearby)
  • Bicycles rental (nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Non contractual photo

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,632 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,331 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay , best food , well located.

Customer review rating 4.5/5

N. C. Business - 15/04/2021 Confirmed reviews ALL

My stay was extremely comfortable. A beautiful hotel surrounded by wonderful staff, good hospitality located in a great location

Kính gửi anh Nguyễn Chiến, Chúng tôi chân thành cảm ơn sự chia sẻ của chị về quá trình lưu trú tại Mercure Hanoi la Gare! Chúng tôi rất vui mừng khi biết chị đã có một chặng ở thư giãn và hoàn toàn hài lòng. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp chị quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Great to stay!

Customer review rating 4.5/5

Khanh, H. B. Q. Business - 14/04/2021 Confirmed reviews ALL

The overal experiences was great as expected!

Kính gửi anh Khánh, Chúng tôi chân thành cảm ơn sự chia sẻ của quý khách về quá trình lưu trú tại Mercure Hanoi la Gare! Sự đánh giá của quý khách sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp quý khách quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Good stay

Customer review rating 5.0/5

D. K. L. Families - 12/04/2021 Confirmed reviews ALL

clean hotel, friendly and useful staffs, good location

Kính gửi anh Luân, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Nice hotel, friendly staffs & located at the heart of city

Customer review rating 4.5/5

H. T. A. Business - 11/04/2021 Confirmed reviews ALL

Nice hotel, friendly staffs & located at the heart of city

Kính gửi A. Tuấn A., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Good stay

Customer review rating 4.5/5

My P. Families - 24/03/2021 Confirmed reviews ALL

Good foods and services

Kính gửi chị N. Thi My P., Lời đầu tiên cảm ơn chị đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của chị về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi hy vọng sẽ tiếp tục được đón tiếp chị quay lại trong tương lai. N. Thu Thuy (Ms.) Trưởng Bộ Phận Lễ Tân
Customer review rating 5.0/5

Linh N. Business - 29/01/2021 Confirmed reviews ALL

Reception very helpful and arranged for me nice room

Dear Linh N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.5/5

Hop N. Business - 26/01/2021 Confirmed reviews ALL

Very good

Dear Hop N., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.0/5

N. H. D. Business - 18/01/2021 Confirmed reviews ALL

Room is clean, service is hood and staff experience is good.

Dear N. Hung d., We thank you so much for sharing your feedback here regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your stay met your expectations and the room was clean, the service was excellent delivered by our team. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. We thank you again for your sharing and we eagerly look forward to your next return visit. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.5/5

Tam C. L. Business - 16/01/2021 Confirmed reviews ALL

I was staying at Mercure for my biz trip. Staffs are very friendly and helpful. Special thanks to the front office team and the guards. Food are quite good here too. I’d like to stay here next time.

Dear Tam C. L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Year-end stay

Customer review rating 3.5/5

L. A. Q. Business - 06/01/2021 Confirmed reviews ALL

Big impact of Covid-19 can be seen.

Dear L. Anh Q., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Please accept our sincerely apologize regarding missing electronic invoice as well as welcome amenities for Gold member. We have taken swift action to start to conduct refresher training for hotel associates to deliver high quality services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.0/5

N. N. A. Solo - 18/12/2020 Confirmed reviews ALL

Good location, friendly and supported staff. Only 1 issue for me is that my room has back side view not street view so it was a little bit boring:))

Dear N. Nguyet A., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find out your stay comfortable as our staffs were friendly and supportive. Thank you very much for your comment as it will inspire us to keep up the good job. Besides, I am so regret that you did not like your room view. I have taken a note into your profile to prepare the room with street view for your coming stays. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

well located

Customer review rating 3.5/5

N. Families - 14/12/2020 Confirmed reviews ALL

not so cozy

Well located

Customer review rating 3.5/5

H. N. C. Business - 12/12/2020 Confirmed reviews ALL

Better services compared to the day 1 I stayed at the hotel.

Dear H. Ngoc C., We thank you so much for sharing your feedback regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your return met your expectations and that our service is better than before. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear nice feedback from you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay

Customer review rating 4.5/5

Jaymie Business - 09/12/2020 Confirmed reviews ALL

Nice room, good service. Staff are friendly and supportive

Dear Jaymie, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. I believed that we had trouble with wifi issue, unfortunately, we are not aware of that until we got reported from you. Thank you very much for your notice and we are working on this matter. Besides, I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 5.0/5

Shig Solo - 08/12/2020 Confirmed reviews ALL

Attentive staffs, good location, clean facilities

Dear Shig, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

TripAdvisor rating 3.0/5

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

One Night Stay

TripAdvisor rating 5.0/5

Relax00188032717 24/01/2020 TripAdvisor review

Stayed one night to break up the journey from London to Ha Tinh. Easy access to the train station and for around Hanoi. Despite being close to the station the hotel is very quiet. It is also clean and well presented. Rooms are a decent size as is the bathroom and bed. Staff very helpful with information and luggage. Was also allowed an early check in which was appreciated after a 5.30 flight arrival.

Dear Relax00188032717, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay and that of our location where we located right next to Hanoi most popular attractions. I am glad to hear you had great nights sleep, we have double glazes windows for all our rooms and although we located right in the center our guests would not hear a thing from the street. Your recognition of our staff is particularly pleasing; I will share your compliments with the team. Thank you again and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Friendly and accommodating staff

TripAdvisor rating 4.0/5

chook2020 Couples - 05/01/2020 TripAdvisor review

This is a very simple, compact and clean hotel. The staff are very helpful and friendly and the location is very close to the heart of Hoan Kiem without being right in the center of the noise, hustle and bustle. Great value for money.

Dear chook2020, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you you found our location to be convenience Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Excellent location and staff

TripAdvisor rating 5.0/5

dsodso Family - 31/12/2019 TripAdvisor review

This is my fourth time staying at this Mercure Hotel. Everything is perfect and room is great enough comfortable. It's located near the train station and near the old square. All staffs are very friendly and remember that I am their loyalty customer. I alway put Accor hotel brand name as priority consideration. It's guarantee for highest standard that small hotel not able to do it.

Dear Dsodso, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you have been back to our hotel numerous of times and that you found our location to be convenience I am pleased to hear our staff recognized your Le Club status, at Mercure La Gare we always ensure our members receive their promised benefits service and enjoy the most comfortable stays. Thank you so much for sharing and I hope to say hello in person next time you are with us, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Good location and friendly

TripAdvisor rating 4.0/5

SantiMI6 Business - 10/12/2019 TripAdvisor review

Friendly and helpful staff. Wish have much easier to book a taxi for to go to the office. Location is good as after office we can easily walk or to take taxi to the centre. The room is good, apart one bedside table were missing but they rectified this quickly. Overall was good to us.

Dear SantiMI6, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities, and that the location to be convenience we are close most of Hanoi's popular attractions. Thank you for the recognition of our staff. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

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