Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 851 reviews

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Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  851 reviews

TripAdvisor Rating  4.3/5  1,463 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Ramzi R. Friends - Confirmed reviews ALL

The bathroom is too small. The shower head holes are blocked.

Dear Mr. Ramzi R., Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the bathroom and shower, as they help us identify areas where improvements are needed. Please be assured that your feedback has been shared with the relevant team for review and follow-up. We hope to have another opportunity to welcome you back and provide you with a more comfortable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Phillip N. Families - Confirmed reviews ALL

The hotel is well located, fast check-in, room is clean and well equipped. Staff are super friendly and helpful.

Dear Mr. Phillip N., Thank you very much for your kind review and for awarding us a perfect 10/10. We are delighted to hear that you had a comfortable stay and that you appreciated our convenient location, fast check-in process, clean and well-equipped room, as well as the friendliness and helpfulness of our team. Your positive feedback is truly motivating for us, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Siddhant S. Couples - Confirmed reviews ALL

Helped me keep my luggage even after i checked out

Dear Mr. Siddhant S., Thank you very much for sharing your feedback and for rating us a perfect score. We are delighted to know that you had a good experience with us and that our team could assist you by storing your luggage after check-out. It is always our pleasure to support our guests whenever possible. We hope to welcome you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

David R. D. L. C. Business - Confirmed reviews ALL

The comfortable bed, the silent of the AC, the Privilege lounge, the gym, the breakfast, the laundry ...All the details are specially well cared. Brad Son is also a charming person, always caring of us and absolutely customer oriented. This is part of our trip success, no doubt. Thanks for all, keep pushing!

Dear Mr. David R. D. L. C., Thank you very much for taking the time to share your review and for your kind words. We truly appreciate your positive feedback and are pleased to know that your overall stay experience was enjoyable. Your encouragement is very meaningful to our team and motivates us to continue delivering attentive service to all our guests. We hope to have the pleasure of welcoming you again in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 1.5/5

Duc T. N. Business - Confirmed reviews ALL

The room checked in was not as booked, specifically with a 'city view' request. I had to ask for a check of the booking before they would change the room. They also didn't provide parking, one of the most basic services a guest should receive.

Dear Mr. Duc T. N., Thank you for sharing your feedback with us. We are sorry to learn that your stay did not fully meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. Your comments have been noted and will be reviewed internally as we continuously work to improve our service quality. We appreciate you taking the time to write to us and hope we may have the opportunity to welcome you again in the future for a better experience. Sincerely, Nga Vo (Ms.) Front Office Manager

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Other web-users rate our hotel

  • 375 reviews 9.5/10 Location
  • 404 reviews 7.6/10 Room
  • 515 reviews 9.3/10 Service
  • 13 reviews 6.7/10 WiFi
  • 214 reviews 6/10 Comfort
  • 183 reviews 8.8/10 Cleanliness
  • 160 reviews 7.5/10 Breakfast
  • 73 reviews 4.9/10 Amenities

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