Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 579 reviews

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Vietnam

Description

Hotel extras

  • A fine French and Vietnamese Brasserie restaurant

  • Business center & copy/printing service available

  • Free Wi-Fi & 24-hour room service

  • Located 3 minutes from railway station

  • "A range of 4-star quality facilities "

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Telephone
Fax 24/39448317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  579 reviews

TripAdvisor Rating  4.3/5  1,447 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Ngoc H. N. H. Business - Confirmed reviews ALL

Enthusiatic staff

Customer review rating 4.5/5

Patricia S. G. Solo - Confirmed reviews ALL

Excelente ubicación, personal atento y disponible. Habitación limpia y luminosa. El desayuno variado y de buena calidad.

Customer review rating 5.0/5

Shary K. R. Friends - Confirmed reviews ALL

We are all well assisted in the group. Very well take. care off. Kudos also the the Supervisor Ms Hoa Nguyen for going beyong the exta mile regarding the lost/forgotten phone of my colleague. Appreciate the very good service.

Dear Ms. R., Thank you very much for your kind words and perfect rating! We’re truly delighted to know that your group felt well taken care of throughout your stay. Your appreciation means a lot to us, and we’re especially proud of Ms. Hoa Nguyen for going the extra mile in assisting with your colleague’s lost phone. She will be thrilled to receive your recognition. It was our pleasure to serve you, and we look forward to welcoming you and your group back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Good location, nice staffs

TripAdvisor rating 5.0/5

Monchaya P TripAdvisor review

Very good location, there are many restaurants nearby at walking distance. nice and spacious room, good mattress. Very friendly staffs. We like the outdoor terrace. Ms. Linh at the bar is an outstanding staff who made our night drinks so special.

Dear Ms. Monchaya, Thank you so much for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed our central location, comfortable room, and the friendly service from our team. It’s also lovely to know that you appreciated the outdoor terrace and had a great time at the bar. A special thank you for your kind mention of Ms. Linh—she will be thrilled to know she helped make your evening extra special. We truly appreciate your support and hope to welcome you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Ione D. W. Business - Confirmed reviews ALL

The hotel is a few minutes walk away from a wide range of shops in the Old Quarter. There are also tons of food and coffee options nearby. The room itself was a good size, tidy, and had a good view of the street outside. Room service was excellent in terms of portion size and timeliness. Housekeeping was also great, timely in providing additional requests such as a clothing iron and ironing board. The concierge at the front desk were approachable and helpful as well with all my questions and request for an earlier check-in time. Just some notes of concern are the smell of the washed towels and robes as they have the particular scent of laundry that didn’t fully dry. The bathroom sink is also quite low and shallow that the water easily splashes everywhere. The in-room kettle is also quite dusty so I wasn’t comfortable using this. I was, however, able to request for a glass of hot water.

Dear Ione D. W., Thank you very much for taking the time to share your detailed feedback with us. We’re happy to hear that you had a relaxing stay and appreciated our convenient location, spacious and clean room, and the helpfulness of our concierge and housekeeping teams. Your kind words about our room service and overall service experience mean a lot to us. We also truly value your constructive comments regarding the towels, bathroom sink, and in-room kettle. Please accept our sincere apologies for the inconvenience caused. Rest assured, we have shared your feedback with our housekeeping and maintenance teams for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Sincerely, Nga Vo (Ms.) Front Office Manager

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Other web-users rate our hotel

  • 300 reviews 9.5/10 Location
  • 336 reviews 7.8/10 Room
  • 432 reviews 9.4/10 Service
  • 13 reviews 6.8/10 WiFi
  • 184 reviews 6.4/10 Comfort
  • 166 reviews 8.8/10 Cleanliness
  • 142 reviews 8.6/10 Breakfast
  • 13 reviews 4.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.