Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 1,014 reviews

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Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,014 reviews

Customer review rating 5.0/5

January G. A. Families - Confirmed reviews ALL

Checked in as a family of 7, booked their privilege room and classic superior room, using my Stay Plus for one night. They are conveniently located steps away from Ga Hanoi (the main train station) and just a short Grab ride away from the Old Quarter and a couple of Vincom Centers.

Dear Ms. January G. A., Thank you very much for your wonderful feedback and for your loyalty as an ALL Gold member. We are delighted to hear that you and your family had an enjoyable stay with us and found our location convenient for exploring Hanoi. It is especially rewarding to know that you were satisfied with your accommodations, the recognition of your membership benefits, and the overall quality of our services. Your perfect ratings across all aspects of your stay are truly appreciated and serve as great encouragement to our entire team. We sincerely thank you for choosing Mercure Hanoi La Gare and look forward to welcoming you and your family back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Perry S. Solo - Confirmed reviews ALL

All the staff at this hotel are so helpful

Dear Mr. Perry S., Thank you very much for your outstanding feedback and for your loyalty as an ALL Diamond member. We are delighted to hear that you enjoyed your stay and found our hotel to be a great value in a convenient location. It is especially rewarding to know that our team’s helpfulness contributed to such a positive experience. Your perfect ratings across all aspects of your stay are truly appreciated and serve as a great encouragement to our entire team. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Carl D. Couples - Confirmed reviews ALL

Friendly and helpful check in staff

Dear Mr. Carl D., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location. It is especially rewarding to know that our check-in team made a positive impression with their friendly and helpful service. We truly appreciate your perfect ratings across all aspects of your stay and your loyalty as an ALL member. Your support is a great encouragement to our entire team. We look forward to welcoming you back for another memorable stay in Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Ramesh S. J. Y. D. Solo - Confirmed reviews ALL

As a solo traveller on my last day of travel from sapa (trekking), i had roughly 8-9 hours before my flight back, and staff was helpful to get me a room, where i can shower and rest up. Room was nice, comfortable and clean.

Dear Ms. Ramesh S. J. Y. D., Thank you for taking the time to share your wonderful feedback. We are thrilled to know that you experienced a comfortable stay and received helpful service from our team. It is truly gratifying to hear your compliments on the cleanliness and comfort of your room. We hope to have the pleasure of welcoming you back soon Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Trong H. T. T. Business - Confirmed reviews ALL

I recently stayed at Mercure Hanoi la Gare. Overall, it was a comfortable stay with a cozy atmosphere and great service. However, the facilities are showing their age and feel a bit outdated. If the hotel invests in renovating the rooms and amenities, the guest experience would be much better.

Dear Mr. Trong H. T. T., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated our cozy atmosphere and excellent service. Your observations regarding the facilities are highly valued and will be used to guide our future improvements. Thank you for helping us enhance our guest experience. We hope to have the pleasure of welcoming you back soon. Sincerely, Nga Vo (Ms.) Front Office Manager

Other web-users rate our hotel

  • 425 reviews 9.3/10 Location
  • 449 reviews 7.9/10 Room
  • 589 reviews 9.1/10 Service
  • 14 reviews 6.7/10 WiFi
  • 239 reviews 6.6/10 Comfort
  • 203 reviews 8.8/10 Cleanliness
  • 176 reviews 7.9/10 Breakfast
  • 19 reviews 4.2/10 Wellness Area

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