Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 882 reviews

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94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

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Access and transport

Hotel services

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On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  882 reviews

Customer review rating 1.0/5

Kieu P. D. N. Business - Confirmed reviews ALL

I would like to share my feedback regarding the invoice issuance for my recent stay. During the booking and check-in process, I had clearly communicated that this was a business trip and requested a company (VAT) invoice. After noticing the issue, I proactively contacted your team to request an adjustment. Unfortunately, the resolution process proposed was rather complicated and required multiple internal confirmations from our company. In particular, the request that the document must be signed by the highest representative of our company according to Mercure’s internal procedures is not reasonable from a customer perspective. From my point of view, when the issue originates from the service provider’s side, the corrective actions should be handled internally rather than requiring the customer to go through additional internal approval procedures — especially escalating the matter to the General Director level just to reissue a correct company invoice. I have stayed at Mercure several times before and generally appreciated the service. However, the initial handling of this matter unfortunately created an uncomfortable experience.

Dear Ms. Kieu P. D. N., Thank you for taking the time to share your feedback regarding the invoice issuance for your recent stay. Please accept our sincere apologies for the inconvenience and frustration caused during the process. We truly regret that the handling of this matter did not meet your expectations and created an uncomfortable experience. Your comments are very important to us, and we will review the procedure with the relevant team to ensure that similar situations are handled more smoothly and efficiently in the future. We truly appreciate your continued trust in Mercure Hanoi La Gare and hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Jose A. M. M. Families - Confirmed reviews ALL

We had a pleasant stay overall and were satisfied with the hotel. The room was comfortable and the staff was friendly. Breakfast was great too. The only small downside for us was that the windows couldn’t be opened at all, so it was difficult to get some fresh air into the room. Aside from that, everything was good and we enjoyed our stay.

Dear Mr. Jose A. M. M., Thank you very much for sharing your feedback. We are pleased to hear that you had a comfortable stay and appreciated our convenient location, friendly staff, and breakfast. Your kind comments are truly encouraging for our team. Regarding the windows, please kindly note that for safety reasons and to ensure effective soundproofing from the street, the windows are designed with double-glazing and cannot be opened. We appreciate your understanding. We hope to have the pleasure of welcoming you again on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Diane M. W. Friends - Confirmed reviews ALL

Excellent location. Friendly staff, clean well appointed rooms. Highly recommend

Dear Ms. Diane W., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our great location and found our team lovely and welcoming. Your recommendation truly means a lot to us. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Joseph B. Solo - Confirmed reviews ALL

My room was comfortable and spotlessly cleaned. Breakfast in the lounge dinning room catered for all tastes. Staff are friendly and efficient and always eager to assist.

Dear Mr. Joseph B., Thank you very much for your wonderful feedback. We are delighted to know that you found your room comfortable and spotlessly clean, and that you enjoyed the breakfast selection in our dining room. It is especially rewarding to hear that our team’s friendliness and efficiency made a positive impression on your stay. Your kind words about our staff, especially the front desk team, Nang at the front door, as well as Linh, Minh, and Quynh in the dining room, will certainly be shared with them. They will be truly encouraged by your appreciation. We look forward to welcoming you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Avishek M. Families - Confirmed reviews ALL

very comfortable. Great location. Nice breakfast spread. Great food and hospitality from staff.

Dear Mr. Avishek M., Thank you very much for your kind feedback. We are delighted to know that you had a very comfortable stay and enjoyed our great location, breakfast spread, and the food quality. It is especially rewarding to hear that our team’s hospitality made a positive impression on your experience. We truly appreciate your support and look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Other web-users rate our hotel

  • 392 reviews 9.4/10 Location
  • 412 reviews 7.6/10 Room
  • 539 reviews 9.2/10 Service
  • 12 reviews 7/10 WiFi
  • 221 reviews 6/10 Comfort
  • 188 reviews 8.9/10 Cleanliness
  • 161 reviews 7/10 Breakfast
  • 76 reviews 5.6/10 Amenities

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