Dear Mr. T., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our convenient location and the service provided by our team. At the same time, we sincerely apologize that certain aspects of your experience did not fully meet your expectations. We truly appreciate your continued support as an ALL member and your recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare and providing you with an improved experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Prashant K., Thank you very much for sharing your feedback and for giving Mercure Hanoi La Gare a great rating. We are delighted to know that you enjoyed your staycation with us, particularly our central location, well-appointed rooms, and the polite and courteous service provided by our team. We are also pleased that you were fully satisfied with the cleanliness and Wi-Fi during your stay. We truly appreciate your recommendation and your continued support as an ALL Silver member. We look forward to welcoming you and your family back to Mercure Hanoi La Gare for another comfortable stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Kelvin C., Thank you very much for sharing your feedback and for giving Mercure Hanoi La Gare a perfect rating. We are delighted to know that you enjoyed the friendly and helpful service from our team, our breakfast, and our convenient location. We are also pleased that your ALL Gold recognition, including the welcome drink, welcome amenity and room upgrade, met your expectations. Your kind words are a great encouragement to our team. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Hanoi La Gare on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Asako F., Thank you very much for your rating and for your continued support as a returning guest. We are delighted to know that you have enjoyed your stays with us and that our team has consistently been helpful whenever you needed assistance. We are also pleased that you appreciated the wider welcome drink selection, welcome amenity and room upgrade during your stay. We sincerely apologize that some aspects of your experience did not fully meet your expectations. Your feedback is valuable to us and will be shared with the relevant teams for further improvement. Thank you for your continued loyalty as an ALL Gold member. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Bhavana A., Thank you very much for sharing your feedback and for your rating. We are delighted to know that you appreciated the convenient location and, in particular, the excellent service from our Housekeeping and Reception teams. We are especially pleased with your kind recognition of our Reception trainee for being so hospitable and helpful. Your encouraging words will certainly be shared with the team. We also appreciate your feedback regarding your preferences during your stay. Your comments are valuable to us as we continue to improve our guest experience. Thank you for choosing Mercure Hanoi La Gare, and we hope to have the pleasure of welcoming you back in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Denny W., Thank you very much for your excellent rating and for your kind feedback. We are delighted to know that we were able to meet your requests and that you appreciated the warm and friendly service from our team. Your kind words are a great encouragement to all of us. We truly appreciate your support as a loyalty member and look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Gaurav S., Thank you very much for your perfect rating and for your kind words. We are delighted to know that you enjoyed a comfortable stay and appreciated the warm, welcoming and professional service of our team. Your recognition is a great encouragement to our colleagues. We truly appreciate your support as an ALL member and your kind recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Helen B., Thank you very much for sharing your feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, delicious breakfast and dining experience, as well as the warm and helpful service from our team. Your kind words about our colleagues are truly appreciated and will be a great encouragement to everyone. We sincerely appreciate your support and look forward to welcoming you back to Mercure Hanoi La Gare for another pleasant stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Sachin D., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to learn that you enjoyed our central location and that our team was able to provide a smooth check-in experience and accommodate your late check-out request. Your kind words about the courtesy and professionalism of our staff are truly appreciated and will be shared with the team. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next business trip to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Hajime M., Thank you for sharing your feedback and for choosing Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location and found it easy to explore Hanoi's major tourist attractions on foot. We also appreciate your feedback regarding the Wi-Fi connection speed and will continue working to improve this aspect of our service. Thank you for your loyalty as an ALL member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Clay G., Thank you for your wonderful feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, spacious room, and the service provided by our Front Office and Restaurant teams. We are especially pleased that our colleagues were able to assist and support you during your illness, helping to make your stay more comfortable. Your kind recognition of Ms. Han and the restaurant team will be gladly shared with them. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Sandesh R. N., Thank you for sharing your feedback and for your 90/100 rating. We are pleased to know that you appreciated our convenient location and had a comfortable stay with us. We also appreciate your feedback regarding the early check-in and late check-out arrangements, as well as your comments on the service experience. We sincerely apologize that some aspects of your stay did not fully meet your expectations. Your feedback will be shared with the relevant teams for further improvement. Thank you for your support as an ALL member. We look forward to welcoming you back to Mercure Hanoi La Gare and providing you with an even more enjoyable experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Leanne M., Thank you very much for your wonderful feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, peaceful atmosphere, comfortable accommodation, and especially the attentive, polite, and accommodating service provided by our team. We are also pleased that you appreciated our breakfast, lovely brasserie, and the convenience of having shops and restaurants within walking distance. Your kind words and recommendation are a great encouragement to our entire team. We truly appreciate your support as a loyalty member and look forward to welcoming you and your family back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. N. Thi P. L., Thank you very much for your wonderful rating and for sharing such warm and detailed feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our spacious and clean room, comfortable bed, lovely breakfast, and the attentive service from our team. Your special recognition of Ms. Han, our Room Service team, and the Doormen is truly appreciated. We will be pleased to share your kind words with them, as your recognition is a wonderful encouragement. Thank you also for your continued loyalty as an ALL Platinum member. We are thrilled to know that you had such a great experience and that you plan to return. We look forward to welcoming you back to Mercure Hanoi La Gare. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Caroline S. M., Thank you very much for your wonderful rating and for sharing such kind feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, comfortable beds, delicious breakfast selection, and excellent restaurant. It is especially wonderful to hear that our welcoming team was able to assist you with recommendations for the night markets and nearby attractions. Your kind words are a great encouragement to our entire team. We truly appreciate your recommendation and look forward to welcoming you and your family back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Nguyen P. H., Thank you for taking the time to share your feedback following your stay at Mercure Hanoi La Gare. We sincerely apologize that some aspects of our services and facilities did not meet your expectations, particularly regarding sound insulation, parking, breakfast, and Wi-Fi. We truly appreciate your feedback, as it helps us identify areas for improvement and continue working to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Muhamad S. B. A., Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed your comfortable stay and, in particular, the warm, friendly, and courteous service provided by our team throughout the hotel. Your kind words are a great encouragement to all of us. We truly appreciate your recommendation and your support as an ALL member. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Matt B., Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, lovely rooms, and comfortable stay. It is also wonderful to hear that our team and services contributed to your positive experience. We appreciate your continued support as an ALL Platinum member and your kind recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Jeevesh C., Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed your stay and appreciated our clean, well-appointed rooms, as well as the friendly and helpful service from our team. It is especially pleasing to hear your kind recognition of Linh at Reception and our restaurant team. We will certainly share your compliments with them. We also appreciate your positive comments regarding our sustainable practices. Your excellent rating and kind words are a great encouragement to our entire team. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager