Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 765 reviews

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94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  765 reviews

TripAdvisor Rating  4.3/5  1,459 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Denis A. Solo - Confirmed reviews ALL

I had a wonderful stay at Mercure Hotel La Gare and couldn’t be happier with the experience. From the moment I arrived, the staff were incredibly welcoming and professional, making check-in smooth and efficient. The hotel is spotless, with excellent cleanliness throughout, and the stylish décor gives the whole place a modern, comfortable atmosphere. The beds were especially comfy, ensuring a great night’s sleep. A very special thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me move the dates of my stay, looked after me throughout my visit, and were consistently professional and truly client-oriented. Their attention and care made a big difference and turned a great stay into an exceptional one. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Dear Mr. Denis A., Thank you very much for taking the time to share your wonderful experience at Mercure Hotel La Gare. We are thrilled to learn that your stay was enjoyable and that our team was able to meet your expectations from the moment you arrived. It is always gratifying to receive such positive feedback regarding our staff's professionalism and welcoming nature. We take great pride in maintaining high standards of cleanliness throughout the hotel, and it is delightful to hear that you found our accommodations spotless and comfortable. Your compliments regarding the stylish décor and the quality of our beds are greatly appreciated, as we strive to create a modern and cozy atmosphere for all our guests. Thank you once again for your kind words and for recommending our hotel. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Yvonne N. Couples - Confirmed reviews ALL

Disappointed that accor platinum member could not get a room upgrade

Dear Ms. Yvonne N., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and found the breakfast selection satisfactory. At the same time, we sincerely apologize for the disappointment regarding the room upgrade during your stay. As your visit coincided with a period of full occupancy for our higher-tier rooms, we regret that we were unable to extend this benefit on this occasion. Please be assured that we truly value your loyalty as an Accor Platinum Member, and we will certainly do our best to prioritize an upgrade for you on your future bookings, subject to availability. We appreciate your understanding and hope to have the pleasure of welcoming you back to Mercure Hanoi La Gare again soon. Sincerely, Nga Vo (Ms.) Front Office Manager

Nice and Comfortable

TripAdvisor rating 5.0/5

DIA614 TripAdvisor review

I had a pleasant stay at the Mercure Hotel La Gare. The staff were welcoming and professional. Check-in and check-out were smooth and efficient. The room was quiet and clean. The proximity to the train station is reflected in the design on the walls, which includes wonderful pictures of trains and rail-related items. Thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me to reschedule my stay despite the strict rate rules. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Dear DIA, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a pleasant and comfortable stay at Mercure Hotel La Gare. It is great to hear that you appreciated our welcoming and professional staff, as well as the smooth check-in and check-out experience. We are also pleased that you enjoyed the quiet, clean room and the train-themed design, which reflects our proximity to the railway station. We sincerely appreciate your recommendation and look forward to welcoming you back for another excellent stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Ikumi I. Business - Confirmed reviews ALL

Location is great. Breakfast is very nice, with menu varying by the day. The food caters to Vietnamese and western guests. The room is clean and the size is just right, for an Asian like me. I found the shower a bit slow to spout hot water. The room and common areas are kept clean. I have been using this hotel for multiple business trips, and the services do not fail my expectations.

Dear Ms. Ikumi I., Thank you very much for taking the time to share your detailed feedback and for rating your stay 8/10. We are delighted to know that you appreciated our service, convenient location, and breakfast variety, as well as the cleanliness and comfort of your room. It is especially rewarding to hear that you have chosen our hotel for multiple business trips and that our services have consistently met your expectations. At the same time, we appreciate your comment regarding the hot water pressure in the shower. Your feedback has been noted and shared with our technical team for review and improvement. Thank you once again for your continued trust in Mercure Hanoi La Gare. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Quoc P. B. Business - Confirmed reviews ALL

Upgrade room without requirement

Dear Mr. Quoc P. B., Thank you very much for sharing your feedback with us. We are delighted to hear that you were satisfied with our services. As an Accor Gold Member, it was our pleasure to prioritize your stay and provide a room upgrade as part of our recognition of your loyalty. We truly appreciate your continued trust in us and look forward to welcoming you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

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Other web-users rate our hotel

  • 354 reviews 9.5/10 Location
  • 375 reviews 7.6/10 Room
  • 470 reviews 9.3/10 Service
  • 14 reviews 5.4/10 WiFi
  • 201 reviews 6.2/10 Comfort
  • 165 reviews 8.6/10 Cleanliness
  • 154 reviews 8.3/10 Breakfast
  • 63 reviews 5.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.