Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 1,023 reviews

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Mercure Hanoi la Gare - Image 1
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94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Telephone
Fax +84 24 3944 8317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLON

Modern, bright and stylish, Brasserie Le Pavillon boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,023 reviews

Customer review rating 5.0/5

Harisuddin Y. Solo - Confirmed reviews ALL

Dear Mr. Harisuddin, Thank you very much for sharing your detailed feedback and for your loyalty as an ALL Gold member. We are delighted to know that you enjoyed our convenient location, comfortable accommodation, breakfast selection, and the hospitality of our team. It is wonderful to hear that you had a pleasant first visit to Hanoi and that you would consider returning in the future. We sincerely apologize for the oversight regarding your dietary restriction. We truly appreciate you bringing this to our attention, and we will remind our team to pay closer attention to guests’ preferences and special requirements when preparing welcome amenities. We also thank you for your kind note regarding the welcome letter. We apologize for the incorrect name reference and will ensure greater care in personalizing our communication with our valued guests. Thank you once again for your valuable feedback and support. We look forward to welcoming you back to Mercure Hanoi La Gare for another enjoyable stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Pierre L. J. Solo - Confirmed reviews ALL

Dear Mr. Pierre L. J., Thank you very much for your wonderful feedback. We are truly delighted to know that you had a perfect stay and enjoyed our convenient location, the charm of our hotel, the comfort of your room, and the warm hospitality of our team. A special thank you for recognizing Thao and Ms. Le Diem Hang. We will be delighted to share your kind words with them, and we are pleased to know they helped make your stay even more memorable. We sincerely appreciate your recognition of our sustainability initiatives and your continued trust in Accor. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.0/5

Sze W. C. Business - Confirmed reviews ALL

Dear Mr. Sze W. C., Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize that the comfort of the bed did not meet your expectations and that the noise from the bed affected your stay. We also regret that our breakfast and Wi-Fi experience fell short of your expectations. Your comments have been shared with the relevant teams as we continue working to improve our guests' experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Santosh S. R. Solo - Confirmed reviews ALL

Dear Mr. Santosh S. R., Thank you very much for your perfect review and for your loyalty as an ALL Gold member. We are delighted to know that you had an amazing stay and that every aspect of your experience met your expectations. It is especially rewarding to hear that you enjoyed your room upgrade and appreciated our team, dining experiences, and hotel facilities. Thank you once again for your kind recommendation. We truly look forward to welcoming you back to Mercure Hanoi La Gare for another perfect stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Le M. L. N. Families - Confirmed reviews ALL

Dear Ms. Le M. L. N., Thank you very much for your wonderful review. We are delighted to know that you and your mother had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated our convenient location, clean and comfortable rooms, reliable Wi-Fi, and the warm hospitality of our team. Thank you for your kind recommendation. We truly look forward to welcoming you both back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Other web-users rate our hotel

  • 424 reviews 9.4/10 Location
  • 442 reviews 7.6/10 Room
  • 574 reviews 9.1/10 Service
  • 14 reviews 6.6/10 WiFi
  • 232 reviews 6.2/10 Comfort
  • 200 reviews 9/10 Cleanliness
  • 174 reviews 8/10 Breakfast
  • 19 reviews 3.8/10 Wellness Area

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