Mercure Hanoi la Gare 4 stars

Name: Mercure Hanoi la Gare
Address: HANOI, 100000, VIET NAM
Telephone: (+84)24/39447766
Rating: 4.5

Customer review rating 4.5/5 3,613 reviews

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+ 24 Services

Mercure Hanoi la Gare

Hotel for travellers looking for local and authentic experiences

"Mrs. Thuy NGUYEN, General Manager of Mercure Hanoi La Gare, would like to welcome you."" Mrs. Thuy NGUYEN, Hotel Manager"

Mrs. Thuy NGUYEN, Hotel Manager

At the Mercure Hanoi La Gare, you can enjoy all that Hanoi has to offer from the comfort of our 4-star hotel. Conveniently located a 10 minute walk away from the Old Quarter, the hotel is in close proximity to a lot of major historical sites in Hanoi - 5 minutes to a shopping centre and ICE Exhibition Centre, 10 minute walk to the Temple of Literature, 15 minutes to Hoan Kiem Lake, and more. We're also located 200 metres from the Hanoi Railway Station.

Located 200 metres away from the Hanoi Railway station, Mercure Hanoi La Gare offers great convenience and access for your trips to Sapa and Ninh by trains. A number of interesting museums are within short walking distance, including "Whether you're looking to stay in or immerse yourself in the culture of Hanoi, there's plenty to keep you busy. With an outdoor tennis court, bicycle rentals, golf facilities, and nearby boat excursions, there's something for everyone "

o Chi Minh Mausoleum, Hanoi Old Quarter, the Temple of Literature , Hoan Kiem Lake, Ngoc Son Temple . Just waiting to be discovered. Follow the guide, the hotel staffs are happy to help you plan your visit of Hanoi.

Hotel extras

A fine French and Vietnamese brasserie restaurant
"Business centre & copy/printing service available "
Free Wi-Fi & 24-hour room service
Located 20 minutes from railway station
"A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking (Nearby)
- Bus/coach parking area (Paying) (Nearby)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Vietnamese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Boutiques/shopping
- Cash machine
- Currency exchange
- Beauty salon (Nearby)
- Gift shop/newspaper shop (Nearby)
- Hairdressing salon (Nearby)
Porter
Concierge

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre
Babysitting on requestPaying
Golf
- Golf practice facilities (Nearby)
- Golf lessons (Nearby)
Outdoor tennis court (Nearby)
Boat excursions (Nearby)
Bicycles rental (Nearby)

Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email :

Check-in from 14h00

Check out up to 12h00

MERCURE HANOI LA GARE : Hanoi

By plane
NOI BAI AIRPORT At 35km / 21.75 miles
By train
HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Rooms (4)

Standard 1 Queen-size Bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior room Queen-size bed

Max. number of persons: 3
Area: From 27 m² / 291 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BRASSERIE LE PAVILLION

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Linh N. Business - 29/01/2021 Confirmed reviews ALL

Reception very helpful and arranged for me nice room

Dear Linh N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Hop N. Business - 26/01/2021 Confirmed reviews ALL

Very good

Dear Hop N., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

N. H. D. Business - 18/01/2021 Confirmed reviews ALL

Room is clean, service is hood and staff experience is good.

Dear N. Hung d., We thank you so much for sharing your feedback here regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your stay met your expectations and the room was clean, the service was excellent delivered by our team. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. We thank you again for your sharing and we eagerly look forward to your next return visit. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Tam C. L. Business - 16/01/2021 Confirmed reviews ALL

I was staying at Mercure for my biz trip. Staffs are very friendly and helpful. Special thanks to the front office team and the guards. Food are quite good here too. I’d like to stay here next time.

Dear Tam C. L., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Year-end stay

L. A. Q. Business - 06/01/2021 Confirmed reviews ALL

Big impact of Covid-19 can be seen.

Dear L. Anh Q., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Please accept our sincerely apologize regarding missing electronic invoice as well as welcome amenities for Gold member. We have taken swift action to start to conduct refresher training for hotel associates to deliver high quality services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

N. N. A. Solo - 18/12/2020 Confirmed reviews ALL

Good location, friendly and supported staff. Only 1 issue for me is that my room has back side view not street view so it was a little bit boring:))

Dear N. Nguyet A., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find out your stay comfortable as our staffs were friendly and supportive. Thank you very much for your comment as it will inspire us to keep up the good job. Besides, I am so regret that you did not like your room view. I have taken a note into your profile to prepare the room with street view for your coming stays. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

well located

N. Families - 14/12/2020 Confirmed reviews ALL

not so cozy

Well located

H. N. C. Business - 12/12/2020 Confirmed reviews ALL

Better services compared to the day 1 I stayed at the hotel.

Dear H. Ngoc C., We thank you so much for sharing your feedback regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your return met your expectations and that our service is better than before. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear nice feedback from you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay

Jaymie Business - 09/12/2020 Confirmed reviews ALL

Nice room, good service. Staff are friendly and supportive

Dear Jaymie, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. I believed that we had trouble with wifi issue, unfortunately, we are not aware of that until we got reported from you. Thank you very much for your notice and we are working on this matter. Besides, I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Shig Solo - 08/12/2020 Confirmed reviews ALL

Attentive staffs, good location, clean facilities

Dear Shig, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Yumi N. Families - 06/12/2020 Confirmed reviews ALL

the staff here very helpful and friendly, but the room is a little smell but it is okey, will back in next time.

Dear Yumi N., We thank you so much for sharing your feedback here regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your stay met your expectations except for little smell room.Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. We thank you again for your sharing and we eagerly look forward to your next return visit. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

good stay

Huong Business - 04/12/2020 Confirmed reviews ALL

so good

Dear Huong, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay and well located

Vu N. Business - 30/11/2020 Confirmed reviews ALL

friendly services, nice bed, well located

Dear Vu N., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, comfort and quiet as well as excellent service provided by our staff. I will share your comment with our staffs at all levels, especially Ms. Duong N.. I'm sure that it warms their heart personally to hear of a happy guest. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Too Short Stay

Remi F. Families - 30/11/2020 Confirmed reviews ALL

We received an exceptional welcome, the room was superb without any flaws, the entire team took great care of us. Thank you very much, we will definitely come back very soon

Dear Remi F., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location and awesome stay

Buurns H. Business - 27/11/2020 Confirmed reviews ALL

Great services renderd by all level of associates. Smile is seen in all locations.

Dear Buurns H., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do have an insightful acknowledgement of that strong connection, therefore, attempt to deliver a friendly and comfortable environment to our guests has been continuing building up day by day. We are so cheerful to know that you wisely recognized and appreciated our effort. By the way, thank you very much for your feed back regarding bathroom upgrading. Your feedback definitely will be forwarded to Hotel Management. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Trung L. Business - 26/11/2020 Confirmed reviews ALL

Comfortable

Dear Trung L., I would like to thank you for taking time to share your experience from Mercure Hanoi La Gare. We believe this as the only way to improve our service. I am pleased to see that you have given us mostly outstanding scores. I have shared your compliments with the team and emphasized the impact it has on our guests' experience. If your travel brings you back to Hanoi, we are warmly welcoming you to Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Pleasant Stay

Phong N. Business - 16/11/2020 Confirmed reviews ALL

The Location is nice as it is not as crowded or jammed like most of Hanoi. Staff is always with a smile and kind to all guests

Dear Phong N., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do appreciate your kind words about our location, as well as excellent service provided by our staff. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Great location. Amazing Service.

Nghi V. Business - 15/11/2020 Confirmed reviews ALL

I had my first stay here for a business trip. Chose the hotel thanks to its location and some good comments from friends. During my stay everything was perfect. Hotel staffs are very attentive and helpful, from Front Office to F&B and Housekeeping. Service exceeded my expectation. Will definitely come back and also recommend it to my friends.

Dear Nghi V., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We are more than happy to note that our staff, services as well as location got your satisfaction in every way. I can assure you that your feedback will be a great encouragement for us to keep performing outstanding service in the future. If your future business brings you back to Hanoi, we are warmly welcome you back to our hotel! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

The bed is super comfortable

Phuong D. Business - 04/11/2020 Confirmed reviews ALL

I would really to know what kind of pillow your hotel is using, cause I feel it so comfortable.

Dear Phuong D., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. It was truly a pleasure to serve you and we are so delighted to note that you enjoyed our bed and feather pillows. In addition, thank you very much for letting us know your inconvenience regarding your Internet connection. This problem will be surely fixed as soon as possible and we do hope that this singular problem will not affect to your general opinion of our service level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

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