Mercure Hanoi la Gare 4 stars

Customer review rating 4.4/5 3,469 reviews

Mercure Hanoi la Gare
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Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • Business centre & copy/printing service available

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • A range of 4-star quality facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Non contractual photo

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,469 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,319 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect location, great staff

Customer review rating 4.4/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Close to attractions, friendly staff who really wanted to help make our stay wonderful. We were treated with fruit cake, balloons and flowers in the room which was a lovely surprise for our honeymoon. I would have liked our room to have been properly cleaned (there were areas where there was dust). In the breakfast section there was very little selection for food compared to other 4 star hotels in Europe and the pastry was quite hard (despite hem being fresh) due to staying under those hot lamps for too long. Eggs were the main source of protein and we could not order more than 2 eggs per person (my husband asked for 3 and received 2). Because of limited language skills, evey time we ordered eggs with something in them (like cheese or pepper) there would be at least an ingredient missing from what we ordered. The juices were very nice and fresh. I think if your staff had the opportunity to learn and practice English more, this would make a better experience for your customers. We could clearly see that everyone working in your hotel is very welcoming, nice, polite and wants to help.

Dear Mrs. C., We are much obliged to you for your great feedback in regard to your recent visit at Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. We are more than happy to note that you very much enjoyed the surprised treat we especially prepared for you which we put much effort and sincerity to get it done. In addition, we would like to extend our warm thanks to your kind suggestion for improvement of breakfast quality as well as language skills of our staff for better communication. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better services and products in the future. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Loren Couples - 21/03/2020 Confirmed reviews ALL

The hotel was lovely and we were very happy with the room. The staff at reception were friendly and helpful. We understand that changes were made to cater for the current situation with COVID-19 but the food advertised in the modified breakfast wasn’t always available.

Dear Ms. C., We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at Mercure Hanoi La Gare! We are truly happy receiving your generous compliment to our team, especially Front Office one. Your compliment has greatly inspired us to keep up the good job. However, we are so regretful at the incomplete satisfaction about your experience at our restaurant. We sincerely thank you for bringing the matters to our attention as it certainly is a great contribution for us to move forward and improve for better services and products in the near future. We once again very much appreciate your kind feedback and look forward to welcoming you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location, excellent food and service!

Customer review rating 4.4/5

Ann N. G. Couples - 18/03/2020 Confirmed reviews ALL

Stayed 3 nights as part of a self-organised tour of Vietnam. Good location, especially for walking to Train Street, and an easy taxi ride or longer walk to the lake and old quarter. Room was not huge, but had everything we needed and was well appointed. Breakfast was delicious, the conservatory area was lovely to sit in and a nice touch having books to borrow. We had two evening meals in the hotel which we enjoyed, and found the portions large and very good value. Thank you for the Anniversary/Birthday cake and decorations too!

Dear Mrs. W., Thank you for the great feedback on your recent visit to our Mercure Hanoi La Gare! Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, food as well as room facilities. Furthermore, we warmly thank you for your recognition of our staff effort to prepare the little treat especially for you. Your compliment will certainly be a great inspiration to us to further deliver top quality services. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Satisfied Services

Customer review rating 4.4/5

Touy S. T. Business - 11/03/2020 Confirmed reviews ALL

Good location can walk to other places and eazy to find yummy local food, staffs are very friendly and good at English, I'd like to thank a room cleaner staff I stay during 2nd till 7th Mar 2020 , my room number is 408 and the second day I mistaken put my very personal cloth on the toilet floor and the room cleaner put it in the proper place for me, really appreciate that for the good concern and very good care of guest's personal cloth, the room very clean, sure when I come to Hanoi I will come back this hotel again, thanks for your good services

Dear Mr. K., We would like to express our sincere thanks to your kind and honest review on your recent stay at our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff, especially Housekeeping team and the pleasure you found during your visit. All team members work extremely hard in order to present our guests the most convenient facilities. In addition, we warmly thank you for your kind suggestion for improvement of room facilities. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better services and products in the future. Thank you again for sharing your experience and we are looking forward to welcoming you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good value for money

Customer review rating 4.4/5

Jo L. Business - 09/03/2020 Confirmed reviews ALL

Good location within walking distance of offices and some restaurants. staff have been excellent in accommodating requests. I would suggest more variety for the buffet breakfast but note that those served tasted good. Also suggest considering including a bidet in the bathromm.

Dear Ms. L., Thank you for your kind and honest review on your recent visit to our Mercure Hanoi La Gare! We are happy to hear that you found our location convenient which is located right at central area and closes to most main points. We also never get bored to note how excellent our team engaged and provided true Mercure service to you. In addition, we warmly thank you for your kind suggestions for improvement of breakfast quality as well as bathroom facilities. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better products in the future. Once again, thank you so much and we hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

The location was great. Room and food in hotel very good

Customer review rating 4.4/5

Anonymous Friends - 06/03/2020 Confirmed reviews ALL

We had a brilliant stay food was excellent. Recommend the steaks. Good location. Within easy reach of hop on bus to go to tourist attractions.

Dear Ms. G., We would like to show our appreciation to your wonderful feedback about your recent stay at Mercure Hanoi La Gare! We endeavor every moment to offer a positive experience to all of our guests and it is grateful to know that you were accommodated by our best service with professional and well-trained staff. In addition, we love to hear that you found the food at our restaurant delicious and location convenient. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Nice hotel, in a good location

Customer review rating 4.4/5

Julie Friends - 01/03/2020 Confirmed reviews ALL

Staff all very friendly and helpful. Good Wi-Fi

Dear Ms. O., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great location, lovely stay

Customer review rating 4.4/5

Rae Friends - 29/02/2020 Confirmed reviews ALL

My friend and I stayed at Mercure Hotel for around 4 days and we were always welcomed by the amazing staff. They were very helpful in being accommodating and assisting us with whatever questions we had. Definitely would recommend staying here!!

Dear Ms. P., We are truly humbled and could not be happier knowing how satisfied you were during your stay. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Enjoyable Stay!

Customer review rating 4.4/5

John C. Couples - 29/02/2020 Confirmed reviews ALL

We found the staff to be very friendly, helpful and efficient. The location of the hotel was well situated and close to several places of interest. The food at the hotel was terrific, with the local dishes being authentic. We would highly recommend the Mercury La Gare and hope to stay there again.

Dear Mr. C., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, food quality at restaurant as well as excellent service provided by our staff. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great service and food . Very friendly helpful staff

Customer review rating 4.4/5

Allan Couples - 27/02/2020 Confirmed reviews ALL

Very good.

Dear Mr. P., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Holiday M. Couples - 27/02/2020 Confirmed reviews ALL

It felt a bit impersonal. The other hotels on our trip just seemed friendlier and more welcoming. It wasn’t the staffs fault but the leaflet in the bedroom referred to a happy hour, but when we went to the bar it had been discontinued. This sort of thing lacks detail by Mercure.

Dear Mrs. I., We appreciate the time you spent to share your experience with us in regard to your recent visit at Mercure Hanoi La Gare! Please accept our sincere apologies for the unpleasant experience you encountered during your stay. At Mercure, we always try our best to provide best experiences ever to our guests, therefore, we are so regretful that we unfortunately failed to deliver it to you this time. We sincerely thank you for bringing the matters to our attention; we have taken swift action to conduct refresher training for all related departments to make sure no similar occurrence happens in the future. We firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to invite you back to Mercure Hanoi La Gare. I will personally take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Kim T. Business - 25/02/2020 Confirmed reviews ALL

Friendly staff, comfortable room.

Dear Ms. N., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Staff were excellent

Customer review rating 4.4/5

Chris R. Couples - 23/02/2020 Confirmed reviews ALL

Very pleasant stay

Dear Mr. r., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location, nice breakfast and friendly staff.

Customer review rating 4.4/5

Christine Couples - 22/02/2020 Confirmed reviews ALL

Brief visit.

Dear Ms. P., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed our breakfast as well as excellent service provided by our staff. In addition, we are happy to hear that you found our location to be convenient which is located right at central area and closes to most main points. Thank you again for sharing and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located, clean, good facilities and friendly staff

Customer review rating 4.4/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

The gym is too small and the coffee at breakfast is not good.

Dear Ms. S., We are much obliged to you for your nice feedback about your recent stay at Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. All team members work extremely hard in order to present our guests the most convenient facilities. In addition, we warmly thank you for your kind suggestion for improvement of the gym and coffee quality. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better products in the future. Thank you and we look forward to welcoming you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Excellent

Customer review rating 4.4/5

Kwangho L. Friends - 20/02/2020 Confirmed reviews ALL

The hotel had very nice service more than what i expected for Mercure hotel brand

Dear Mr. L. Kwangho, We are truly humbled and could not be happier knowing how satisfied you were during your stay. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Very comfortable

Customer review rating 4.4/5

N. H. T. T. Business - 20/02/2020 Confirmed reviews ALL

Staffs very friendly

Dear Mr. N., We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Comfortable bed. Location close to train station

Customer review rating 4.4/5

Helen Solo - 19/02/2020 Confirmed reviews ALL

Brief stay. Had to get 6am train next morning. Stayed at Mercure due to proximity to train station. Just needed comfortable bed & shower for long train trip next day. Thank you

Dear Ms. T., It is wonderful to know that you had experienced an enjoyable and comfortable stay with Mercure Hanoi La Gare. We very much appreciate your kind words and all of the pleasure you found during your visit. We will continue exerting ourselves to deliver better services and products to you in the future. We look forward to hosting you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good Location .

Customer review rating 4.4/5

M. Business - 17/02/2020 Confirmed reviews ALL

Enjoyed the stay.I have not tried the Restaurant other than breakfast so no special comments on F&B. Batharea is a bit small .

Dear Mr. M., We would like to thank you for your great feedback in regard to your recent visit at Mercure Hanoi La Gare. It was truly a pleasure to serve you and we are so delighted to note that you had experienced an enjoyable stay with us. We are looking forward to your next visit! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Old property, small room, smelly corridors.

Customer review rating 4.4/5

Brian H. Couples - 16/02/2020 Confirmed reviews ALL

Old property, small room, smelly corridors. Way too expensive for the experience on this property. Not to the standards expected from Accor hotels.

Dear Mr. H., Thank you for taking time to tell us about your experience at Mercure Hanoi la Gare. Please accept our sincere apologies for the unpleasant experience you encountered during your stay. We wish we could have addressed the issues earlier to take proper action and make you feel more comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
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