Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 1,070 reviews

Best price
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Mercure Hanoi la Gare - Image 1
Mercure Hanoi la Gare - Image 2
Mercure Hanoi la Gare - Image 3
Mercure Hanoi la Gare - Image 4
94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room , city view- 2 single bed

Photo out of - Classic room , city view- 2 single bed

Dive into the heart of your destination in our cozy 20m² Classic room with city view, designed for 2 adults, it features rain shower, tea/coffee tray, and double soundproof windows for a quiet, restful night. Local bites minibar (chargeable).

  • Views:

    City View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Feel at ease in our 23m² Classic Superior room for up to 3 adults. Inspired by the nostalgic charm of Hanoi Train Station, it offers city view, rain shower, tea/coffee tray, double soundproof windows for restful nights & local bites minibar (chargeable)

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Treat yourself in our 38m² Privilege room for up to 5 adults with extra bed (chargeable). Enjoy city view, rain shower, espresso machine, 3 large double-glazed windows for bright days & quiet nights, plus free local bites and drinks from artisan partners.

  • Views:

    City View

Max. number of persons
5
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Telephone
Fax +84 24 3944 8317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 100 rooms
  • One room for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • 100 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Indonesian
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Children''s TV Channels

Well-being

Fitness room

  • On site

BRASSERIE LE PAVILLON

Photo out of - BRASSERIE LE PAVILLON

Modern, bright and stylish, Brasserie Le Pavillon boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Cooking style
International
Capacity
60
Accessibility
Accessible service
94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 Hanoi, Vietnam
Telephone +84 24 3944 7766
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Modern, bright and stylish, Brasserie Le Pavillon boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Relax and unwind in Le Bar Du Pavillon, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Start the day with a delicious buffet breakfast served in our Brasserie Le Pavillon or terrace from 6:00 am. Please come and enjoy selections of local delights. Or, if you prefer, have a continental breakfast sent up to your room (charges apply)

24/7 Gym - Free for Guests Stay fit, stay ready Anytime you need

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,070 reviews

Customer review rating 5.0/5

Carlos D. C. P. Solo - Confirmed reviews ALL

Dear Mr. Carlos D. C. P., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you had a great stay and enjoyed our clean, comfortable, and spacious room, as well as our convenient location. Your kind words about our team are truly appreciated and will be shared with all our Heartists. Thank you once again for your support. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Ling L. E. L. Couples - Confirmed reviews ALL

Dear Ms. Ling L. Evelyn L., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you had an overall comfortable stay and appreciated the cleanliness of the hotel, the breakfast, and the service provided by our team. We also appreciate your comments regarding the building, bedding comfort, and room upgrade experience. Please note that room upgrades for ALL members are subject to availability on the day of arrival and are provided in accordance with the ALL programme benefits. Your observations have been noted and will be shared with the relevant teams for review. Thank you for your loyalty as an ALL Gold member and for your valuable feedback. We hope to have the opportunity to welcome you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Aarth T. Families - Confirmed reviews ALL

Dear Mr. Aarth T., Thank you for sharing your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you found the hotel clean and enjoyed your overall stay. We also appreciate your comments regarding the room size and our drinking water policy. As part of our sustainability commitment, complimentary drinking water is provided daily in guest rooms, while additional refill stations are available for guests to access throughout the hotel. We understand that practices may vary among Accor brands and properties, and we appreciate your suggestion regarding additional in-room water replenishment. Your feedback has been noted and will be shared with the relevant team as we continuously review ways to enhance the guest experience while supporting our environmental initiatives. Thank you once again for your valuable comments. We hope to welcome you and your family back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Alfredo S. Business - Confirmed reviews ALL

Dear Mr. Alfredo S., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, quiet room, smooth check-in experience, and the friendly service provided by our team. It is especially rewarding to learn that our team's assistance, attention to detail, and accurate billing contributed to a memorable stay. A special thank you for recognizing Cecilia and our Front Office colleague. We will be pleased to share your kind compliments with them. We also appreciate your positive comments regarding our sustainability initiatives, including the glass water bottles and environmentally friendly practices. Thank you for your loyalty and we look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

V. V. D. N. Business - Confirmed reviews ALL

Dear Mr. D. N., Thank you for your perfect rating and for sharing your feedback about your stay at Mercure Hanoi La Gare. We are delighted to know that you were satisfied with your experience and appreciated the helpful and friendly service provided by our team. Your kind words are a great encouragement to all of us. Thank you once again for your support. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Carlos D. C. P., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you had a great stay and enjoyed our clean, comfortable, and spacious room, as well as our convenient location. Your kind words about our team are truly appreciated and will be shared with all our Heartists. Thank you once again for your support. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Ling L. E. L. Couples - Confirmed reviews ALL

Overall the stay is comfortable just that the building is a bit old and the bedsheet a bit rough as compared to other hotels under Accor. Will be good if for such old building, the hotel could have upgrade accord members to a better room instead of just the next level of room ugrade. With the price we had paid, we can actually get better hotels in Hanoi. But overall cleanness is still ok.

Dear Ms. Ling L. Evelyn L., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you had an overall comfortable stay and appreciated the cleanliness of the hotel, the breakfast, and the service provided by our team. We also appreciate your comments regarding the building, bedding comfort, and room upgrade experience. Please note that room upgrades for ALL members are subject to availability on the day of arrival and are provided in accordance with the ALL programme benefits. Your observations have been noted and will be shared with the relevant teams for review. Thank you for your loyalty as an ALL Gold member and for your valuable feedback. We hope to have the opportunity to welcome you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Aarth T. Families - Confirmed reviews ALL

The hotel was fine, room got a little congested, The only thing that was a little problematic was that when we would call for water or to refill the ones in the room, they would say we can provide only 2 per day if you want drink from mini bar or go to gym and refill on your own from the kiosk there. If you are charging so much for a stay shouldn't a refill of bottles be included in that price? Just a suggestion we were in pullman Mgallery as well neither of them asked us to do so.. it was provided.

Dear Mr. Aarth T., Thank you for sharing your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you found the hotel clean and enjoyed your overall stay. We also appreciate your comments regarding the room size and our drinking water policy. As part of our sustainability commitment, complimentary drinking water is provided daily in guest rooms, while additional refill stations are available for guests to access throughout the hotel. We understand that practices may vary among Accor brands and properties, and we appreciate your suggestion regarding additional in-room water replenishment. Your feedback has been noted and will be shared with the relevant team as we continuously review ways to enhance the guest experience while supporting our environmental initiatives. Thank you once again for your valuable comments. We hope to welcome you and your family back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Alfredo S. Business - Confirmed reviews ALL

Smooth check in, friendly staff all the time, good breakfast, quiet room, correct billing and invoicing, smiling employees, efficient air conditioning, questions answered, help given for questions, a place to return.

Dear Mr. Alfredo S., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, quiet room, smooth check-in experience, and the friendly service provided by our team. It is especially rewarding to learn that our team's assistance, attention to detail, and accurate billing contributed to a memorable stay. A special thank you for recognizing Cecilia and our Front Office colleague. We will be pleased to share your kind compliments with them. We also appreciate your positive comments regarding our sustainability initiatives, including the glass water bottles and environmentally friendly practices. Thank you for your loyalty and we look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

V. V. D. N. Business - Confirmed reviews ALL

Satisfied

Dear Mr. D. N., Thank you for your perfect rating and for sharing your feedback about your stay at Mercure Hanoi La Gare. We are delighted to know that you were satisfied with your experience and appreciated the helpful and friendly service provided by our team. Your kind words are a great encouragement to all of us. Thank you once again for your support. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Marialulu R. Friends - Confirmed reviews ALL

It is by far one of the most beautiful hotels i have ever stayed in. The cozy elegance in and all around captures one's fascination outright. Amidst the pretty surroundings, standouts are Chic and Absinthe located on the 10th floor connected to each other by that iconic bridge and domes that dot the Sapa sky. The staff are always willing to help and are very accommodating. The location is perfect as the Sapa Station and Sunworld ticketing offices are in the ground floor of the other side of the building, overlooking the famous Sapa city plaza where people hang around and chill all day. From this vantage point, most famous spots are 10-minutes or so away by taxi. It may be pricier than other hotels around, but not much really because every dong is worth the priceless view and location, the comfortable accommodations and amenities, and of course, the dutiful and engaging service staff.

Dear Ms. MariaLulu R., Thank you for taking the time to share your feedback and for your wonderful rating. We are delighted to learn that you had an enjoyable travel experience and appreciated the hospitality you received during your stay. Your kind words about the service, accommodations, and overall experience are truly appreciated. We also thank you for your loyalty as an ALL Gold member and for your continued support of Accor hotels. We look forward to welcoming you again on your future travels. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Minh H. D. Business - Confirmed reviews ALL

i had leave a noticed in my room

Dear Mr. D. Minh H., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hanoi La Gare. We appreciate your comments regarding the noise disturbance, room soundproofing, breakfast selection, and Wi-Fi connection. We regret that these aspects affected your overall experience and did not fully meet your expectations. Your feedback has been noted and shared with the relevant teams for review as we continuously work to improve our facilities and services. We also acknowledge the note you left in your room and appreciate you bringing these concerns to our attention. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.0/5

Thi T. V. N. Friends - Confirmed reviews ALL

The toilet smells not so good.

Dear Ms. N. Thi T. V., Thank you for sharing your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you appreciated our convenient location and the service provided by our team. However, we sincerely regret the unpleasant odor in the bathroom that affected your stay. Please be assured that your comments have been shared with the relevant team for further inspection and corrective action. Thank you for your loyalty as an ALL Gold member. We appreciate your valuable feedback and hope to welcome you back for a more enjoyable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Janette S. Couples - Confirmed reviews ALL

Just 1 night, but lovely clean room and friendly staff.

Dear Ms. Janette S., Thank you for sharing your feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed a comfortable stay and appreciated the cleanliness of your room as well as the friendliness of our team. Your kind comments are truly appreciated and serve as great encouragement for us. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Poh Y. J. S. Business - Confirmed reviews ALL

Staff are friendly, warm and helpful. They are always ready to answer questions and would try to meet your needs.

Dear Poh Y. J. S., Thank you for sharing your feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed the service provided by our team and found our staff friendly, warm, and helpful throughout your stay. Your kind recognition of our restaurant team is especially appreciated and will be shared with them. We also thank you for your valuable comments regarding room cleaning, Wi-Fi speed, and accessibility. Your feedback has been noted and will help us continue improving our services and facilities. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Sally M. Couples - Confirmed reviews ALL

An very restful stay from arrival to departure. We enjoyed the sense of calm in our corner room. Thank you for the guest service staff who sweetened my birthday wig a delicious slice of Tiramisu. The fresh flowers are much appreciated also.

Dear Ms. Sally M., Thank you for sharing your feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed a relaxing and restful stay with us and that your corner room provided a welcome sense of calm amidst the vibrant energy of Hanoi. It was our pleasure to celebrate your birthday, and we are pleased to hear that the Tiramisu and fresh flowers added a special touch to the occasion. Thank you as well for your kind words about our Guest Service team and for your loyalty as an ALL Gold member. Your feedback is greatly appreciated and serves as wonderful encouragement for our team. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Hasmukh M. R. Business - Confirmed reviews ALL

Overall good experience, neat and clean. Staff are very cordial and helpful.

Dear Mr. Hasmukh M. R., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you enjoyed your stay and appreciated our convenient location, cleanliness, and the cordial and helpful service provided by our team. Your kind words are a great source of motivation for all of us. Thank you once again for your recommendation. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

M. M. L. Friends - Confirmed reviews ALL

We had a smooth check-in and were warmly welcomed by the front office team, who were friendly, attentive, and always ready to assist. A big thank you to the housekeeping team as well for keeping our room clean, tidy, and comfortable throughout our stay. We truly appreciate the wonderful hospitality and thoughtful service!

Dear Ms. M. L., Thank you for sharing your feedback regarding your recent stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location and received a warm welcome from our Front Office team. Your kind compliments to both our Front Office and Housekeeping teams are truly appreciated and will be shared with them. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Johnny N. V. Couples - Confirmed reviews ALL

It's not a fancy hotel but it will keep you cool and comfortable in the centre of Hanoi. The staff were great, friendly and accommodating, the rooms whilst perhaps on the dated side were clean and comfortable. I would return.

Dear Mr. Johnny N. V., Thank you for sharing your feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our central location and that our team made a positive impression with their friendly and accommodating service. We also appreciate your comments regarding the cleanliness and comfort of our rooms. Thank you as well for your loyalty as an ALL Platinum member. Your feedback is greatly appreciated, and we are pleased to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Yu T. C. C. Business - Confirmed reviews ALL

location is excellent, only a short walk to the city centre and restaurants. But apart from location, average room, underpar breakfast and lukewarm customer service made the entire stay a unmemorable one

Dear Mr. C. C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hanoi La Gare. We are pleased to know that you appreciated our convenient location in the heart of Hanoi. However, we are sorry to learn that the room, breakfast experience, and level of service did not meet your expectations. Please accept our sincere apologies for the disappointment caused. Your comments have been noted and shared with the relevant teams, as we continuously strive to improve the quality of our facilities and services. Feedback such as yours is invaluable in helping us enhance the guest experience. Thank you for your loyalty as an ALL Platinum member. We hope to have the opportunity to welcome you back and provide a more memorable stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Ning H. H. Families - Confirmed reviews ALL

The staffs were nice and helpful. Room was cozy but the bed was too soft for me.

Dear Ms. Ning H. H., Thank you for sharing your feedback regarding your recent stay at Mercure Hanoi La Gare. We are delighted to know that you had a comfortable stay and found our team helpful and welcoming. We also appreciate your comments about the room and thank you for your feedback regarding the mattress comfort. We understand that mattress preferences vary from guest to guest, and your comments are valuable to us. Thank you once again for choosing Mercure Hanoi La Gare. We hope to have the pleasure of welcoming you and your family back in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Jacqueline C. C. Business - Confirmed reviews ALL

The room is enough big with a wardrobe. The bathroom is nice too. Very good breakfast with lot of choices. You can walk easily to the historic dowtown. Many restaurants surrounding.

Dear Ms. Jacqueline C. C., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our spacious room, comfortable bathroom, and the wide variety offered at breakfast. It is also wonderful to hear that our location allowed you to easily explore Hanoi's historic downtown and nearby restaurants. We especially appreciate your recognition of our sustainability initiatives, including the refillable glass bottles and bathroom amenities. Your positive feedback is truly encouraging for our team. Thank you once again for choosing Mercure Hanoi La Gare. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Marcine H. B. Friends - Confirmed reviews ALL

Staff were very attentive, rooms vey clean, food tasty and presented beautifully (though sometimes very slow)

Dear Ms. Marcine H. B., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to know that you enjoyed the attentiveness of our team, the cleanliness of our rooms, and the quality of the food served during your stay. We also appreciate your recognition of our sustainability efforts, including the use of glass water bottles. Thank you as well for your feedback regarding the service speed. Your comments have been noted and will be shared with the team as we continuously strive to enhance our guest experience. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.0/5

Sokling T. Business - Confirmed reviews ALL

I was not treated as a platinum member just because my agent didn’t book directly. Understand there is so rules however just a free breakfast for 1 pax doesn’t cost much . Hotel is unhelpful to help and keep insist they can’t give me my benefits. I understand no upgrade or welcome food or drink. I just ask for free breakfast but was rejected and keep referring to All member . I believe hotel itself cannot do something flexible. First time hotel don’t treat member well

Dear Ms. SokLing T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hanoi La Gare. We appreciate your loyalty as an ALL Platinum member and are pleased to know that you found the room clean and the Wi-Fi satisfactory. Regarding the ALL benefits, please allow us to clarify that member privileges are subject to the booking channel and rate conditions in accordance with the ALL Terms & Conditions. As your reservation was made through a travel agent, certain member benefits were unfortunately not applicable for this stay. To enjoy the full range of ALL member benefits and recognition, we would encourage booking directly through Accor channels, including all.com, the ALL App, or directly with participating Accor hotels. Thank you once again for your valuable feedback. We hope to welcome you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Yap M. Business - Confirmed reviews ALL

This is business trip then I need to attend a exhibition at VEC which is around 45 mins away.

Dear Mr. Yap M., Thank you for your perfect rating and for choosing Mercure Hanoi La Gare for your business trip. We are delighted to know that you enjoyed a comfortable stay and found our location convenient for your visit to the exhibition. Your kind compliments regarding our team are truly appreciated. A special thank you for recognizing Thanh for her helpfulness and attentive service. We will be delighted to share your compliments with her, and we are pleased to know that her recommendations and assistance contributed positively to your stay. Thank you for your loyalty and we look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Other web-users rate our hotel

  • 430 reviews 9.3/10 Location
  • 446 reviews 7.7/10 Room
  • 595 reviews 9.1/10 Service
  • 14 reviews 6.6/10 WiFi
  • 240 reviews 6.4/10 Comfort
  • 197 reviews 9/10 Cleanliness
  • 176 reviews 8/10 Breakfast
  • 79 reviews 5.5/10 Amenities

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