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Mercure Hanoi la Gare 4 stars

Customer review rating 4.4/5 3,525 reviews

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Mercure Hanoi la Gare
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Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Non contractual photo

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,525 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,327 reviews

Great stay

Customer review rating 4.4/5

Anonymous Business - 16/10/2020 Confirmed reviews ALL

Incredibly accommodating, service was professional and extremely helpful

Good stay

Customer review rating 4.4/5

Ruby P. Business - 14/10/2020 Confirmed reviews ALL

Room is nice, staffs are friendly but breakfast is not good

Dear Ruby P., Thank you for taking the time to tell us about your experience at Mercure Hanoi la Gare hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my apology. I would like to take the opportunity to thank you for your kind comments and feedback. Your feedback is very valuable for us to move forward and improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Nguyễn H. N. P. Business - 14/10/2020 Confirmed reviews ALL

The noisy prevention is not so good. So i still can hear someone announced in upstairs or outside

Dear Nguyễn Hoàng Nam P., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your room experience did not meet your expectations as the soundproof was not so good. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Nga Business - 09/10/2020 Confirmed reviews ALL

good customer service comfortable facilities

Dear Nga, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about customer service and hotel facilities. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Friendly staffs, well equipped room, but poor breakfast

Customer review rating 4.4/5

Sophia Couples - 07/10/2020 Confirmed reviews ALL

I am really appreciated with friendly staffs and I am satisfied with a clean room, especially soundproofed room from outside. However, I was disappointed with a poor quality of breakfast. I understand that the hotel offered a dish of English breakfast instead of a buffet because of Covid-19 and few guests, however, the quality of English breakfast was very poor and it seemed like a breakfast offered by 2 stars hotels. And the taste of the coffee served with breakfast should be improved. Except breakfast, I am willing to stay again and recommend to others.

Dear Sophia, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my apology. I have already seriously discussed with our Restaurant Manager to improve our breakfast services as well as coffee served with breakfast. Thank you very much for your notice and we are working on this matter. Besides, I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Pleasant stay

Customer review rating 4.4/5

Van Friends - 06/10/2020 Confirmed reviews ALL

Friendly & helpful staffs.

Dear Van, It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

P. T. T. M. Business - 27/09/2020 Confirmed reviews ALL

Staffs are friendly and supportive.

Dear P. Thi Thanh M., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. We love to hear that our staffs were helpful and friendly during your stay. In addition, we well noted your feedback regarding smoking smell at corridor and the shower facilities. I will share your feedback with hotel team and make sure it will be fixed as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Helpful Staff

Customer review rating 4.4/5

Dominic Y. Business - 27/09/2020 Confirmed reviews ALL

I have a parcel to send out by Fedex and the staff assisted me help with this with a helpful manner.

Dear Dominic Y., It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare and that our staff assisted you in sending parcel. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located, good stay

Customer review rating 4.4/5

H. T. A. Business - 14/09/2020 Confirmed reviews ALL

Well located, good stay & really friendly & supportive staffs, But should have better arrangement for parking place then taxi/ private car can come up to front of hotel to pick the guests on & off.

Dear H. Tuan A., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. In addition, thank you very much for your feedback regarding the parking place in front of our hotel. Your feedback is very valuable for us to improve in the future. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Hannah Solo - 01/09/2020 Confirmed reviews ALL

The service is good and staffs are extremely helpful and friendly.

Dear Le Phuong Hoa N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Business - 28/08/2020 Confirmed reviews ALL

very good

Dear Danbi K., We very much appreciate your review regarding your stay at the Mercure Hanoi La Gare. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located, clean room

Customer review rating 4.4/5

N. T. K. C. Families - 31/07/2020 Confirmed reviews ALL

Just one night at the hotel without breakfast so we could not have much description, but we can have advantage of the location - at the center, nearby taxi station - and are happy with the available facility provided by the hotel. Friendly staffs also bring us the warm atmosphere during our stay.

Good stay

Customer review rating 4.4/5

Brian A. Business - 20/07/2020 Confirmed reviews ALL

Pleasant stay, clean quiet room and great brekfast

Dear Brian A., It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Always supper

Customer review rating 4.4/5

K N. Friends - 18/07/2020 Confirmed reviews ALL

Thank you so much for your great hospitality

Dear N. Van Khuong, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, comfort as well as excellent service provided by our staff. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Very comfortable bedroom.

Customer review rating 4.4/5

Maina O. K. Families - 14/07/2020 Confirmed reviews ALL

My stay was really good, apart from the breakfast.

Dear K. Jose Alexandre V., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to note that our staff, facilities got your satisfaction in every way. In addition, thank you very much for letting us know your inconvenience regarding breakfast experience. I have already seriously informed our Chef and kitchen team to improve our service. This problem will be surely fixed as soon as possible and we do hope that this singular problem will not affect to your general opinion of our service level. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located. Good stay, very good hospitality

Customer review rating 4.4/5

T. L. D. A. Business - 24/06/2020 Confirmed reviews ALL

The staff are very gentle and hostality. Food is good.

Dear T. Le Diem A., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback related to sound control, we are working on with our supplier to improve the sound proofing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay.

Customer review rating 4.4/5

Nguyen Business - 24/06/2020 Confirmed reviews ALL

Quick service for VAT invoice and warm staffs for greetings and caring.

Dear D. Nguyen, We are delighted to know that you had an enjoyable and memorable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Luu tru de chiu

Customer review rating 4.4/5

T. Q. B. Business - 22/06/2020 Confirmed reviews ALL

Phong sach se, nhan vien than thien, gia hop ly

Kính gửi anh Trương Quốc Bảo, Chúng tôi chân thành cảm ơn sự chia sẻ của anh về quá trình lưu trú tại Mercure Hanoi la Gare! Sự đánh giá của anh sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp anh Bảo quay trở lại thường xuyên. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Perfect location, great staff

Customer review rating 4.4/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Close to attractions, friendly staff who really wanted to help make our stay wonderful. We were treated with fruit cake, balloons and flowers in the room which was a lovely surprise for our honeymoon. I would have liked our room to have been properly cleaned (there were areas where there was dust). In the breakfast section there was very little selection for food compared to other 4 star hotels in Europe and the pastry was quite hard (despite hem being fresh) due to staying under those hot lamps for too long. Eggs were the main source of protein and we could not order more than 2 eggs per person (my husband asked for 3 and received 2). Because of limited language skills, evey time we ordered eggs with something in them (like cheese or pepper) there would be at least an ingredient missing from what we ordered. The juices were very nice and fresh. I think if your staff had the opportunity to learn and practice English more, this would make a better experience for your customers. We could clearly see that everyone working in your hotel is very welcoming, nice, polite and wants to help.

Dear Mrs. C., We are much obliged to you for your great feedback in regard to your recent visit at Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. We are more than happy to note that you very much enjoyed the surprised treat we especially prepared for you which we put much effort and sincerity to get it done. In addition, we would like to extend our warm thanks to your kind suggestion for improvement of breakfast quality as well as language skills of our staff for better communication. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better services and products in the future. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Loren Couples - 21/03/2020 Confirmed reviews ALL

The hotel was lovely and we were very happy with the room. The staff at reception were friendly and helpful. We understand that changes were made to cater for the current situation with COVID-19 but the food advertised in the modified breakfast wasn’t always available.

Dear Ms. C., We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at Mercure Hanoi La Gare! We are truly happy receiving your generous compliment to our team, especially Front Office one. Your compliment has greatly inspired us to keep up the good job. However, we are so regretful at the incomplete satisfaction about your experience at our restaurant. We sincerely thank you for bringing the matters to our attention as it certainly is a great contribution for us to move forward and improve for better services and products in the near future. We once again very much appreciate your kind feedback and look forward to welcoming you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

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