Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 552 reviews

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Vietnam

Description

Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 3 minutes from railway station

  • "A range of 4-star quality facilities "

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Telephone
Fax +84 24 3944 8317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  552 reviews

TripAdvisor Rating  4.2/5  1,446 reviews

Certificate of excellence 2024

Overall Experience

Customer review rating 5.0/5

Erich L. Friends - Confirmed reviews ALL

The location of this hotel is incredibly convenient with easy access to the nearby train station. It makes it a great choice for travelers. The concierge team truly went above and beyond during my stay. They were not only friendly but also really helpful in recommending some great spots to grab coffee and even helped me find the perfect cashews to bring back home. Their assistance made my experience even more enjoyable. Additionally, I was able to check in earlier than the usual time which was a huge plus and really appreciated after a long journey. The room and facilities were spotless, and the cleanliness of the toilet and overall amenities were well-maintained, ensuring a comfortable and hassle-free stay. The breakfast buffet offered a wide variety of choices, each thoughtfully selected, and I was impressed with the quality of the food. There was something for everyone, from fresh pastries to healthy options, all beautifully presented. The coffee was great! Overall, my stay was extremely pleasant, and I would highly recommend this hotel for anyone looking for a convenient, comfortable, and welcoming place to stay.

Dear Mr. Erich, Thank you for your positive review and for choosing Mercure Hanoi La Gare for your recent stay. We are delighted to hear that our location was convenient and that all of our recommendation helpful. We strive to ensure that all of our guests have a comfortable experience at our hotel, so we truly appreciate your feedback. Please reassured that all hotel staffs will be shared your review and be motivated to deliver the best experience as possible to all guests. Thank you once again and we look forward to welcoming you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

Good location in Old Quarters

Customer review rating 4.0/5

T. P. Y. Families - Confirmed reviews ALL

Well located in Old Quarters near to many places of interest & attractions. Room w sofa bed is spacious for family of 3.

Noisy rooms!

TripAdvisor rating 1.0/5

nivhana Solo travel - TripAdvisor review

Stayed here for one night - wasn’t given any upgrade. Booked the Superior hotel room as read reviews proclaiming that the soundproofing was good and the hotel was quiet but this must only apply to the top floor as have been barraged with noises from inconsiderate guests since after midnight. Placed in room 611, which is a corner room, and assured this was a quiet room but can hear all sorts of banging from the neighbors upstairs and next door. Oh, you can hear their chit chatter as well, which is not a great thing at 5:50am! Contacting the front desk was useless as still heard banging noises after. The only plus is the comfy bed, and the heater, but the sleep quality due to the poor soundproofing was abysmal. Not coming back.

Good location, clean, friendly and helpful staff.

Customer review rating 4.0/5

Ks T. Couples - Confirmed reviews ALL

We booked the place due to its proximity to the train station and due to the brand itself. The room was a bit small but overall it was good experience.

Located close to the railway station and a short walk to the Old Quarter

TripAdvisor rating 4.0/5

joe B Solo travel - TripAdvisor review

Friendly and efficient front desk. Rooms are spacious and comfortable. breakfast in the dinining room offers a great selections of fresh foods catering for all tastes. Dining in the restaurant is a pleasure with an an a La carte menu of fresh beautifully presented dishes.

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Other web-users rate our hotel

  • 279 reviews 9.5/10 Location
  • 323 reviews 7.7/10 Room
  • 422 reviews 9.5/10 Service
  • 11 reviews 6.8/10 WiFi
  • 168 reviews 5.9/10 Comfort
  • 157 reviews 9.2/10 Cleanliness
  • 142 reviews 8.3/10 Breakfast
  • 12 reviews 3.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.