Mercure Hanoi la Gare 4 stars

Customer review rating 4.4/5 3,568 reviews

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ALLSAFE approved hotel

Mercure Hanoi la Gare
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+ 24 Services
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Room 1

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Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Non contractual photo

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,568 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,329 reviews

Good stay

Customer review rating 4.4/5

Trung L. Business - 26/11/2020 Confirmed reviews ALL

Comfortable

Dear Trung L., I would like to thank you for taking time to share your experience from Mercure Hanoi La Gare. We believe this as the only way to improve our service. I am pleased to see that you have given us mostly outstanding scores. I have shared your compliments with the team and emphasized the impact it has on our guests' experience. If your travel brings you back to Hanoi, we are warmly welcoming you to Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Pleasant Stay

Customer review rating 4.4/5

Phong N. Business - 16/11/2020 Confirmed reviews ALL

The Location is nice as it is not as crowded or jammed like most of Hanoi. Staff is always with a smile and kind to all guests

Dear Phong N., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do appreciate your kind words about our location, as well as excellent service provided by our staff. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Great location. Amazing Service.

Customer review rating 4.4/5

Nghi V. Business - 15/11/2020 Confirmed reviews ALL

I had my first stay here for a business trip. Chose the hotel thanks to its location and some good comments from friends. During my stay everything was perfect. Hotel staffs are very attentive and helpful, from Front Office to F&B and Housekeeping. Service exceeded my expectation. Will definitely come back and also recommend it to my friends.

Dear Nghi V., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We are more than happy to note that our staff, services as well as location got your satisfaction in every way. I can assure you that your feedback will be a great encouragement for us to keep performing outstanding service in the future. If your future business brings you back to Hanoi, we are warmly welcome you back to our hotel! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

TripAdvisor rating 4.0/5

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

The bed is super comfortable

Customer review rating 4.4/5

Phuong D. Business - 04/11/2020 Confirmed reviews ALL

I would really to know what kind of pillow your hotel is using, cause I feel it so comfortable.

Dear Phuong D., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. It was truly a pleasure to serve you and we are so delighted to note that you enjoyed our bed and feather pillows. In addition, thank you very much for letting us know your inconvenience regarding your Internet connection. This problem will be surely fixed as soon as possible and we do hope that this singular problem will not affect to your general opinion of our service level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Anonymous Couples - 30/10/2020 Confirmed reviews ALL

Room is nice, location is decent, Hoan Kiem lake is about 15-20 minute walk away

Dear Guest, We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to know that you loved your stay with nice room and good location. Furthermore, we are so grateful for your loyalty as well as high appreciation which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We look forward to host you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Loan T. Business - 25/10/2020 Confirmed reviews ALL

The hotel is small but it’s clean & comfort. Service is good and location is very convenient.

Dear Loan T., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to note that our hotel cleanliness, location and services got your satisfaction in every way. In addition, thank you very much for letting us know your inconvenience regarding facilities and breakfast. I have taken a note into your profile to prepare slippers in room for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay

Customer review rating 4.4/5

Tien H. Business - 22/10/2020 Confirmed reviews ALL

nice hotel, good service, quick response

Dear Tien H., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our hotel, good service, and quick response. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

N. T. T. L. Business - 19/10/2020 Confirmed reviews ALL

Thank you for treating me well during the trip

Dear N. Thi Thanh L., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to note that our staff were friendly and pay attention during your stay. In addition, thank you very much for letting us know your feedback regarding breakfast quality. It is surely improved as soon as possible. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Great stay

Customer review rating 4.4/5

Anonymous Business - 16/10/2020 Confirmed reviews ALL

Incredibly accommodating, service was professional and extremely helpful

Dear Guest, We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to know that you appreciated our professional service and helpful staffs. In addition, thank you very much for letting us know your feedback regarding buffet breakfast. I will definitely inform hotel management and I do hope that buffet breakfast will be back soon. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Ruby P. Business - 14/10/2020 Confirmed reviews ALL

Room is nice, staffs are friendly but breakfast is not good

Dear Ruby P., Thank you for taking the time to tell us about your experience at Mercure Hanoi la Gare hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my apology. I would like to take the opportunity to thank you for your kind comments and feedback. Your feedback is very valuable for us to move forward and improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Nguyễn H. N. P. Business - 14/10/2020 Confirmed reviews ALL

The noisy prevention is not so good. So i still can hear someone announced in upstairs or outside

Dear Nguyễn Hoàng Nam P., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your room experience did not meet your expectations as the soundproof was not so good. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Nga Business - 09/10/2020 Confirmed reviews ALL

good customer service comfortable facilities

Dear Nga, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about customer service and hotel facilities. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Friendly staffs, well equipped room, but poor breakfast

Customer review rating 4.4/5

Sophia Couples - 07/10/2020 Confirmed reviews ALL

I am really appreciated with friendly staffs and I am satisfied with a clean room, especially soundproofed room from outside. However, I was disappointed with a poor quality of breakfast. I understand that the hotel offered a dish of English breakfast instead of a buffet because of Covid-19 and few guests, however, the quality of English breakfast was very poor and it seemed like a breakfast offered by 2 stars hotels. And the taste of the coffee served with breakfast should be improved. Except breakfast, I am willing to stay again and recommend to others.

Dear Sophia, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my apology. I have already seriously discussed with our Restaurant Manager to improve our breakfast services as well as coffee served with breakfast. Thank you very much for your notice and we are working on this matter. Besides, I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Pleasant stay

Customer review rating 4.4/5

Van Friends - 06/10/2020 Confirmed reviews ALL

Friendly & helpful staffs.

Dear Van, It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

P. T. T. M. Business - 27/09/2020 Confirmed reviews ALL

Staffs are friendly and supportive.

Dear P. Thi Thanh M., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. We love to hear that our staffs were helpful and friendly during your stay. In addition, we well noted your feedback regarding smoking smell at corridor and the shower facilities. I will share your feedback with hotel team and make sure it will be fixed as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Helpful Staff

Customer review rating 4.4/5

Dominic Y. Business - 27/09/2020 Confirmed reviews ALL

I have a parcel to send out by Fedex and the staff assisted me help with this with a helpful manner.

Dear Dominic Y., It is a pleasure to know that you have had an enjoyable stay with Mercure Hanoi La Gare and that our staff assisted you in sending parcel. Your feedback is very much appreciated and I can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located, good stay

Customer review rating 4.4/5

H. T. A. Business - 14/09/2020 Confirmed reviews ALL

Well located, good stay & really friendly & supportive staffs, But should have better arrangement for parking place then taxi/ private car can come up to front of hotel to pick the guests on & off.

Dear H. Tuan A., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. In addition, thank you very much for your feedback regarding the parking place in front of our hotel. Your feedback is very valuable for us to improve in the future. We hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Hannah Solo - 01/09/2020 Confirmed reviews ALL

The service is good and staffs are extremely helpful and friendly.

Dear Le Phuong Hoa N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Business - 28/08/2020 Confirmed reviews ALL

very good

Dear Danbi K., We very much appreciate your review regarding your stay at the Mercure Hanoi La Gare. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

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