Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 1,009 reviews

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Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,009 reviews

Customer review rating 4.0/5

Catherine B. Couples - Confirmed reviews ALL

Hotel was as described. Comfortable, good size rooms. Breakfast accommodated wide tastes and was good quality. Staff helpful. Lovely stay

Dear Ms. B., Thank you so much for your lovely review. We are delighted to hear that you had a comfortable stay and enjoyed our spacious rooms and helpful staff. It is also great to know that our convenient location near the railway station and the quality variety of our breakfast added to your positive experience. Knowing we met your expectations means a lot to our team. We look forward to welcoming you back for another wonderful stay the next time you visit Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Patrick S. L. T. Solo - Confirmed reviews ALL

The Mercure Hanoi La Gare is a reliable choice for travelers who value a central yet quiet location and exceptional staff service. Situated on Ly Thuong Kiet Street, the hotel offers the best of both worlds. It's within easy walking distance (10-20 mins) to the Old Quarter, Hoan Kiem Lake, and the famous Train Street, yet it's on a quieter street, ensuring a good night's sleep away from the backpacker chaos . It's also very close to Hanoi Railway Station. Considering its location, service, and brand standards, the hotel offer good value for money, especially for a stay in Hanoi's city. Standard room is not very large and good for one person and the bathroom is quite small with low sink. Perfect for those who want a clean, comfortable, and well-located base to explore the city from. If you want to be near the action but not in the middle of the noise, this is an excellent choice. Travelers wanting spacious rooms: If you need a lot of space or are staying for an extended period, the standard rooms might feel too cramped. · Luxury seekers: This is a solid mid-range hotel, not a luxury property. You won't find a pool or lavish facilities . · Those wanting a boutique/Vietnamese experience: If you're looking for unique local charm, this standardized international hotel might feel generic. Final Verdict The Mercure Hanoi La Gare is a reliable and well-managed hotel that gets the fundamentals right: a great location, fantastic staff, and high cleanliness. While you might encounter a few minor issues like a small room or an inconsistent breakfast, the overwhelmingly positive feedback suggests it's a safe and pleasant choice for most travelers. Recommendation: Book it for the location and staff, but manage your expectations regarding room size.

Dear Mr. Patrick T., Thank you for your thoughtful and detailed review of Mercure Hanoi La Gare. We are pleased to hear that you found our location to be both central and tranquil, allowing for a restful stay. It is also gratifying to know that our staff's service met your expectations and contributed positively to your experience. Furthermore, we acknowledge your note about the breakfast, and we will certainly take this into consideration as we continually work to enhance our offerings. Thank you once again for your recommendation. We look forward to welcoming you back during your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 0.5/5

Ralph R. Business - Confirmed reviews ALL

Deeply disappointing from check-in to check-out. Would not return and cannot recommend.

Dear Mr. Ralph R., I regret to learn that your experience did not meet your expectations during your stay. We are sorry we were not able to offer you the mini bar gratuity you were requesting. Warm regards, Thomas EVRARD General Manager

Customer review rating 2.0/5

Shubham M. Families - Confirmed reviews ALL

The AC was not cooling . The bed was making soo much noise . I was very disappointed. Staff was nice that’s it .

Dear Shubham M., Thank you for sharing your feedback. I regret to hear about the discomfort you experienced during your stay regarding the air conditioning and the bed noise. Your comments are valuable, and I will ensure that they are reviewed for future improvements. Thomas EVRARD General Manager

Customer review rating 4.0/5

Paul I. Couples - Confirmed reviews ALL

Comfortable stay, friendly staff. We were able to arrange a later check out for a reasonable fee.

Dear Mr. I., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you appreciated our location, comfortable accommodations, and friendly staff. It is wonderful that you found our late check-out option to be a convenient arrangement. Best regards, Thomas EVRARD General Manager

Other web-users rate our hotel

  • 417 reviews 9.3/10 Location
  • 445 reviews 7.8/10 Room
  • 585 reviews 9.3/10 Service
  • 14 reviews 6.7/10 WiFi
  • 237 reviews 6.5/10 Comfort
  • 205 reviews 8.5/10 Cleanliness
  • 172 reviews 8.2/10 Breakfast
  • 19 reviews 4.5/10 Wellness Area

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