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Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,296 reviews
Mercure Hanoi la Gare
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+ 24 Services
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Room 1

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Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,300 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,296 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, friendly staff

Customer review rating 4.4/5

Quyen L. Business - 01/12/2019 Confirmed reviews ALL

Great location, near downtown and our office. Nice staff

Dear Ms. L., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We are happy to hear that you found our location to be convenient which is located right at central area and closes to most main points. We also never get bored to note how excellent our team engaged and provided true Mercure service to you. In addition, we sincerely thank you for your loyalty and continued support as an Accor Plus Silver member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We look forward to hosting you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Room 708

Customer review rating 4.4/5

Y. Y. L. Business - 30/11/2019 Confirmed reviews ALL

My stay was from 25th - 27th November . I went down to the reception and spoke to your front office to reserved a hotel car to take me to the airport . I have reviewed my schedule and time to your front office . They knew that i am going to Ho Chi Minh and it should be Terminal 1. On the day of pick up , nobody told the driver anything and just took my luggage to the car . The driver could not understand english . He took me to the international airport . Upon arriving at the airport , he just unloaded my luggage . I went in to queue for more than half an hour , just to know later that i am actually at he wrong airport . I have to rushed to the domestic airport . I nearly missed my flight. I woke up early in the morning and pratically no time to have my breakfast due to your arrangements . Can you imagine the consequences if this happened to someone who is more elderly. Don't you screen your drivers before engaging them . Safety is compromised here . I requested for a pdf invoice on my bill and till today , nothing is on mail yet . I am utterly dissapointed .

Dear Mr. Y., We appreciate the time you spent to share your experience with us. Please accept our sincere apologies for the unpleasant experience you encountered during your stay. Our associates should have connected well with driver and handled more professionally on your situation. We sincerely thank you for bringing the matter to our attention; we have taken swift action to conduct refresher training for our front desk associates to make sure no similar occurrence happens in the future. We firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to invite you back to Mercure Hanoi La Gare. I will personally take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

One night stay prior to international departure.

Customer review rating 4.4/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Very brief, but vary nice stay.

Dear Mr. K., We would like to thank you for your wonderful review. It was truly a pleasure to serve you and we are so delighted to note that you had experienced an enjoyable and comfortable stay with us. In addition, we sincerely thank you for your honest feedback on our breakfast quality which is extremely helpful for us to improve and better serve you in the future. We are looking forward to your next visit! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

I am very happy to stay here.

Customer review rating 4.4/5

V. T. T. O. Business - 29/11/2019 Confirmed reviews ALL

Good service, clean & comfortable room with warm and friendly staffs.

Dear Ms. V., Your review was definitely a pleasure to read. We appreciate greatly the recognition of our staff and the pleasure you found during your visit. In addition, we sincerely thank you for your loyalty and continued support which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We look forward to hosting you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

It was normal

Customer review rating 4.4/5

Vy P. Couples - 28/11/2019 Confirmed reviews ALL

It was normal

Dear Ms. P., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Therefore, if there is anything you would like to share with us to improve ourselves, please do not hesitate to let us know, that will be a great contribution for us to provide better service to you in the nearest future. We hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Provided valuable information to explore the city

Customer review rating 4.4/5

Gary C. Friends - 27/11/2019 Confirmed reviews ALL

The room is neat and equips with things needed. The most impressive thing is that people at the counter were always patient and they provided information about food and activities which we would like to try in Hanoi.

Dear Mr. C., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the efficiency you found during your visit. We will definitely share your compliments with our Front Office team and it will certainly be a great inspiration to all team members to further deliver top quality services. Thank you again for sharing and we are looking forward to welcoming you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Fantastic

TripAdvisor rating 4.0/5

senpartha11 Family - 27/11/2019 TripAdvisor review

The hotel is nicely located in a thriving area of Hanoi with very good connectivity. Nice clean rooms. Staffs are very friendly and helpful. The breakfast was nice. Overall had a very nice experience.

Short and simple

Customer review rating 4.4/5

C. Business - 26/11/2019 Confirmed reviews ALL

It is a pleasant stay.

Dear Mr. C., We would like to thank you for your wonderful feedback in regard to your recent visit at Mercure Hanoi La Gare. It was truly a pleasure to serve you and we are so delighted to note that you had experience an enjoyable and comfortable stay with us. We are looking forward to your next visit! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

great service mind of front desk staff for checking in

Customer review rating 4.4/5

Kannaporn Business - 25/11/2019 Confirmed reviews ALL

I arrived earlier in the morning of 17 November 2019 and check in time is in the afternoon, but the front desk kindly prepare some available room for me before lunch time, very impressive indeed

Dear Ms. A., Thank you so much for your generous compliment to our team! We deeply understand the essential of early check in for the guests especially a business one like you, therefore, we always try to offer it to our guests based on particular situations within our capacities. It is such a warm feeling that you appreciate our effort. We hope to welcome you back very soon in your next business trip! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A lovely time in Hanoi!

Customer review rating 4.4/5

Elizabeth Friends - 22/11/2019 Confirmed reviews ALL

Delightful people, excellent service, very comfortable beds!

Dear Elizabeth C., We are delighted to know that you had a lovely time in Hanoi with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments about excellent service and very comfortable beds as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Efficient check in, friendly staff, clean rooms

Customer review rating 4.4/5

Jodi Couples - 21/11/2019 Confirmed reviews ALL

The staff at this boutique hotel are extremely professional and helpful in many ways. Upon check in (which was around 4pm) we were recommended a great place to eat for dinner. We stayed 1 night and then returned for 2 more nights after our 2 day cruise. Check in was even more efficient the 2nd time around. Great breakfast and cafe/bar area - reasonable prices at happy hour. Staff in all areas of this hotel provide excellent service and could not be more accommodating.

Dear Jodi, Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do have an insightful acknowledgement of that strong connection. Therefore, attempt to deliver a friendly, professional, and excellent service to our guests has been continuing building up day by day. We are so cheerful to know that you wisely recognized and appreciated our effort. Your compliments have greatly inspired us to keep up the good job. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

cosy hotel with clean room and nice breakfast

Customer review rating 4.4/5

T. Business - 19/11/2019 Confirmed reviews ALL

very clean room with all the basic amenities. breakfast was good especially the fresh-baked bread.

Dear T. Siew Hoon, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our clean room, good breakfast especially the fresh-baked bread. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Allen Friends - 18/11/2019 Confirmed reviews ALL

Excellent service In particular, the doorman, Phuc, was extremely helpful and knowledgeable.

Dear Allen, I would like to thank you for taking time to share your experience from Mercure Hanoi La Gare. We believe this as the only way to improve our service. I am pleased to see that you have given us mostly outstanding scores. I have shared your compliments with Phuc and my team, and emphasized the impact it has on our guests' experience. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Superb staff, top shelf.

Customer review rating 4.4/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

See above

Dear Mark Thomas K., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

A good hotel in Ha Noi

TripAdvisor rating 4.0/5

dasomk572 Business - 18/11/2019 TripAdvisor review

There were many travelers staying at the hotel. It was a good hotel with warm hospitality and good service. Although the room condition and facilities were not up-to-date, modern, it was a good place to stay.

Perfect location un Hanoi

Customer review rating 4.4/5

Chris Couples - 17/11/2019 Confirmed reviews ALL

A charming hotel, located within walking distance of Hanoi's main sights. Friendly, helpful staff and comfortable rooms.

Dear Chris, Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do have an insightful acknowledgement of that strong connection, therefore, attempt to deliver a friendly, pleasant, and comfortable environment to our guests has been continuing building up day by day. We are so cheerful to know that you wisely recognized and appreciated our effort. By the way, just to share with you that hotel location is what we really proud of due to it's convenience and flexibility to move around popular attractions and central areas. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great

Customer review rating 4.4/5

Jan J. Couples - 17/11/2019 Confirmed reviews ALL

We enjoyed staying at your hotel, but felt a little uneasy when out at night in the area.

Dear Jan J., Thank you so much for your honest feedback. It is always fabulous to know that you enjoyed your stay with Mercure Hanoi La Gare. However, we are so regretful at your incomplete satisfaction in getting uneasy when out at night in the area. If there is any inconvenience you have experienced when going out at night, we strongly desire to get to know more in particular. It will be extremely helpful to us to make sure it will not happened again in the future. We are looking forward to hearing from you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Family and Business Staying

Customer review rating 4.4/5

Nicolas G. Business - 15/11/2019 Confirmed reviews ALL

Convenient and adapted to family stays

Dear Nicolas G., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We sincerely thank you for loyalty and continued patronage as an Le Club Accor Platinum member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Friendly

Customer review rating 4.4/5

N. H. T. T. Business - 14/11/2019 Confirmed reviews ALL

Easy check in and staffs are very friendly

Dear Mr. N., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We sincerely thank you for loyalty and continued patronage as an Accor Plus Silver member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, N. Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Business - 13/11/2019 Confirmed reviews ALL

Nice hotel, room is a strange layout, but ok.

Dear Mr. B., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you have experienced an enjoyable and comfortable stay with us! We are looking forward to your next visit! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
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