Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 944 reviews

Mercure Hanoi la Gare - Image 1
Mercure Hanoi la Gare - Image 2
Mercure Hanoi la Gare - Image 3
Mercure Hanoi la Gare - Image 4

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  944 reviews

Customer review rating 5.0/5

Oslanto H. Solo - Confirmed reviews ALL

Nice hotel and great location

Dear Oslanto H., Thank you for your kind words regarding your recent stay. We are delighted to know you enjoyed our nice hotel and convenient location. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.5/5

Yelena S. Families - Confirmed reviews ALL

We really enjoyed our stay at Mercure Hanoi La Gare. The staff were excellent—friendly, supportive, and extremely helpful throughout our stay. The rooms were very clean and comfortable, with comfy beds ensuring a good night’s rest. Breakfast was good and well organized. The location is very convenient, particularly for travelers, as the hotel is very close to the train station. We would definitely stay here again.

Dear Ms. Yelena, Thank you so much for your kind words We’re thrilled to hear you enjoyed our comfortable beds and the convenience of being so close to the Hanoi Railway Station. Our team takes great pride in being supportive and helpful, so I’ll be sure to share your compliments with them. We look forward to seeing you again soon Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

Mihwa J. Solo - Confirmed reviews ALL

Overall, the staff were friendly, but I didn’t feel very comfortable when they were speaking Vietnamese among themselves during checkout.

Dear Ms. Mihwa J., Thank you for sharing your feedback regarding your recent stay. We are glad you enjoyed our convenient location and found our team to be friendly overall. However, I sincerely apologize for the discomfort you experienced during checkout. We strive to maintain a professional environment for all our guests, and your comments regarding the staff speaking in their native language in your presence have been noted. I will address this with our front desk team to ensure we are more mindful and inclusive during guest interactions in the future. We value your patronage and hope to provide you with a more seamless experience on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Laura J. W. Solo - Confirmed reviews ALL

clean comfortable room, good restaurant and good location. Walkable distance to old town restaurants, spas and shopping.

Dear Ms. Laura J. W., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our clean and comfortable room, restaurant, and convenient location within walking distance to the Old Town. We truly appreciate your support and look forward to welcoming you back. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 3.5/5

John H. Couples - Confirmed reviews ALL

Stayed at Mercure Hanoi La Gare recently and overall, it was a decent stay; but for the price, I feel there are better options nearby. The highlight of our experience was definitely the doormen. They were very welcoming, attentive, and always ready to help with our bags, which made a great first impression every time we entered or left the hotel. That said, the rest of the experience felt fairly standard. I had mentioned in advance that both my partner and I were celebrating our April birthdays (his was on the 6th, and we checked in on the 7th), but there was no acknowledgment or small gesture during our stay. While not expected, it’s something other hotels at a similar price point usually take note of, so it was a bit disappointing. Overall, the hotel is comfortable and well-located, but it didn’t quite stand out in terms of value or experience. I would consider exploring other options in the area next time.

Dear Mr. John H., Thank you for sharing your feedback. We are pleased to hear that you had a comfortable stay and appreciated our welcoming doormen. However, we sincerely regret that your overall experience did not fully meet expectations, especially regarding the value and the missed opportunity to acknowledge your special occasion. Please accept our apologies for this oversight. Your comments have been shared with our team for improvement. We truly appreciate your feedback and hope to have the chance to provide you with a more memorable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Other web-users rate our hotel

  • 405 reviews 9.3/10 Location
  • 440 reviews 7.6/10 Room
  • 566 reviews 9.2/10 Service
  • 14 reviews 7/10 WiFi
  • 234 reviews 6.2/10 Comfort
  • 199 reviews 8.5/10 Cleanliness
  • 171 reviews 7.9/10 Breakfast
  • 19 reviews 4.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Hanoi