Mercure Hanoi la Gare 4 stars

Customer review rating 4.4/5 3,603 reviews

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Mercure Hanoi la Gare
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Room 1

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Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :  Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodation(s)

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Non contractual photo

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,603 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,330 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.4/5

N. H. D. Business - 18/01/2021 Confirmed reviews ALL

Room is clean, service is hood and staff experience is good.

Good stay

Customer review rating 4.4/5

Tam C. L. Business - 16/01/2021 Confirmed reviews ALL

I was staying at Mercure for my biz trip. Staffs are very friendly and helpful. Special thanks to the front office team and the guards. Food are quite good here too. I’d like to stay here next time.

Year-end stay

Customer review rating 4.4/5

L. A. Q. Business - 06/01/2021 Confirmed reviews ALL

Big impact of Covid-19 can be seen.

Good stay

Customer review rating 4.4/5

N. N. A. Solo - 18/12/2020 Confirmed reviews ALL

Good location, friendly and supported staff. Only 1 issue for me is that my room has back side view not street view so it was a little bit boring:))

Dear N. Nguyet A., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. I am very glad to hear you find out your stay comfortable as our staffs were friendly and supportive. Thank you very much for your comment as it will inspire us to keep up the good job. Besides, I am so regret that you did not like your room view. I have taken a note into your profile to prepare the room with street view for your coming stays. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

well located

Customer review rating 4.4/5

N. Families - 14/12/2020 Confirmed reviews ALL

not so cozy

Well located

Customer review rating 4.4/5

H. N. C. Business - 12/12/2020 Confirmed reviews ALL

Better services compared to the day 1 I stayed at the hotel.

Dear H. Ngoc C., We thank you so much for sharing your feedback regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your return met your expectations and that our service is better than before. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear nice feedback from you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay

Customer review rating 4.4/5

Jaymie Business - 09/12/2020 Confirmed reviews ALL

Nice room, good service. Staff are friendly and supportive

Dear Jaymie, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. I believed that we had trouble with wifi issue, unfortunately, we are not aware of that until we got reported from you. Thank you very much for your notice and we are working on this matter. Besides, I am very glad to know that you had had a nice stay with our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Shig Solo - 08/12/2020 Confirmed reviews ALL

Attentive staffs, good location, clean facilities

Dear Shig, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I do apologize for any inconvenience caused in regard of internet wifi speed. I have already seriously informed to our IT department to work with internet supplier. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Yumi N. Families - 06/12/2020 Confirmed reviews ALL

the staff here very helpful and friendly, but the room is a little smell but it is okey, will back in next time.

Dear Yumi N., We thank you so much for sharing your feedback here regarding your experience at Mercure Hanoi La Gare hotel. We are very pleased to read that your stay met your expectations except for little smell room.Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. We thank you again for your sharing and we eagerly look forward to your next return visit. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

good stay

Customer review rating 4.4/5

Huong Business - 04/12/2020 Confirmed reviews ALL

so good

Dear Huong, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

good stay and well located

Customer review rating 4.4/5

Vu N. Business - 30/11/2020 Confirmed reviews ALL

friendly services, nice bed, well located

Dear Vu N., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, comfort and quiet as well as excellent service provided by our staff. I will share your comment with our staffs at all levels, especially Ms. Duong N.. I'm sure that it warms their heart personally to hear of a happy guest. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Too Short Stay

Customer review rating 4.4/5

Remi F. Families - 30/11/2020 Confirmed reviews ALL

We received an exceptional welcome, the room was superb without any flaws, the entire team took great care of us. Thank you very much, we will definitely come back very soon

Dear Remi F., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location and awesome stay

Customer review rating 4.4/5

Buurns H. Business - 27/11/2020 Confirmed reviews ALL

Great services renderd by all level of associates. Smile is seen in all locations.

Dear Buurns H., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do have an insightful acknowledgement of that strong connection, therefore, attempt to deliver a friendly and comfortable environment to our guests has been continuing building up day by day. We are so cheerful to know that you wisely recognized and appreciated our effort. By the way, thank you very much for your feed back regarding bathroom upgrading. Your feedback definitely will be forwarded to Hotel Management. Thank you for your last visit and we hope that the next one will be very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Trung L. Business - 26/11/2020 Confirmed reviews ALL

Comfortable

Dear Trung L., I would like to thank you for taking time to share your experience from Mercure Hanoi La Gare. We believe this as the only way to improve our service. I am pleased to see that you have given us mostly outstanding scores. I have shared your compliments with the team and emphasized the impact it has on our guests' experience. If your travel brings you back to Hanoi, we are warmly welcoming you to Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Pleasant Stay

Customer review rating 4.4/5

Phong N. Business - 16/11/2020 Confirmed reviews ALL

The Location is nice as it is not as crowded or jammed like most of Hanoi. Staff is always with a smile and kind to all guests

Dear Phong N., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. We do appreciate your kind words about our location, as well as excellent service provided by our staff. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Great location. Amazing Service.

Customer review rating 4.4/5

Nghi V. Business - 15/11/2020 Confirmed reviews ALL

I had my first stay here for a business trip. Chose the hotel thanks to its location and some good comments from friends. During my stay everything was perfect. Hotel staffs are very attentive and helpful, from Front Office to F&B and Housekeeping. Service exceeded my expectation. Will definitely come back and also recommend it to my friends.

Dear Nghi V., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We are more than happy to note that our staff, services as well as location got your satisfaction in every way. I can assure you that your feedback will be a great encouragement for us to keep performing outstanding service in the future. If your future business brings you back to Hanoi, we are warmly welcome you back to our hotel! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

TripAdvisor rating 4.0/5

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

The bed is super comfortable

Customer review rating 4.4/5

Phuong D. Business - 04/11/2020 Confirmed reviews ALL

I would really to know what kind of pillow your hotel is using, cause I feel it so comfortable.

Dear Phuong D., Thank you so much for your wonderful feedback! We are delighted to note that you very much enjoyed your recent stay with us. It was truly a pleasure to serve you and we are so delighted to note that you enjoyed our bed and feather pillows. In addition, thank you very much for letting us know your inconvenience regarding your Internet connection. This problem will be surely fixed as soon as possible and we do hope that this singular problem will not affect to your general opinion of our service level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay

Customer review rating 4.4/5

Anonymous Couples - 30/10/2020 Confirmed reviews ALL

Room is nice, location is decent, Hoan Kiem lake is about 15-20 minute walk away

Dear Guest, We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to know that you loved your stay with nice room and good location. Furthermore, we are so grateful for your loyalty as well as high appreciation which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We look forward to host you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Well located

Customer review rating 4.4/5

Loan T. Business - 25/10/2020 Confirmed reviews ALL

The hotel is small but it’s clean & comfort. Service is good and location is very convenient.

Dear Loan T., We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We are more than happy to note that our hotel cleanliness, location and services got your satisfaction in every way. In addition, thank you very much for letting us know your inconvenience regarding facilities and breakfast. I have taken a note into your profile to prepare slippers in room for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

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