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Mercure Hanoi la Gare 4 stars

TripAdvisor rating 4.0/5 1,308 reviews
Mercure Hanoi la Gare
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Hotel extras

A fine French and Vietnamese brasserie restaurant with a terrace to observe the daily life of Hanoi. After a day of work or walking and discovery, relax with a fine wine or beer during happy hour.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000
hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE HANOI LA GARE :   Hanoi

  • By plane

    NOI BAI AIRPORT At 35km / 21.75 miles

  • By train

    HANOI At 0.2km / 0.12 miles

GPS :21.026066, 105.841901

Our accommodations

Standard 1 Queen-size Bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room Queen-size bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BRASSERIE LE PAVILLION

Type of cuisine: International

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LE PAVILLION

Photo non contractuelle / Strictly non binding

Relax and unwind in Brasserie Le Pavillion Bar, which offers an eclectic range of cocktails, international and local beers, premium spirits and liquors complemented by a hand-picked selection of wines. A mouthwatering snack menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,407 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,308 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant Stay and Good location

Customer review rating 4.4/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The location of the hotel is good and there are eateries around the hotel. The check-in process was pleasant and smooth and the staff is friendly and accommodating.

Dear Mr. C., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location as well as excellent service provided by our staff. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

One Night Stay

TripAdvisor rating 4.0/5

Relax00188032717 24/01/2020 TripAdvisor review

Stayed one night to break up the journey from London to Ha Tinh. Easy access to the train station and for around Hanoi. Despite being close to the station the hotel is very quiet. It is also clean and well presented. Rooms are a decent size as is the bathroom and bed. Staff very helpful with information and luggage. Was also allowed an early check in which was appreciated after a 5.30 flight arrival.

Good stay.

Customer review rating 4.4/5

Joe S. Couples - 21/01/2020 Confirmed reviews ALL

Staff very efficient and supportive. Room and bathroom too small. Price too high compared with room size and quality.

Dear Mr. S., We sincerely thank you for your kind and honest feedback regarding your recent stay at Mercure Hanoi La Gare. We never get bored to note how excellent our team engaged and provided true Mercure service to you. However, we are so regretful at your incomplete satisfaction about room and restaurant size as well as pricing matters. At Mercure, we deliver not only products but also distinct experiences to each of our guests; therefore, we do believe it is worth the money you spend. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better services and products in the future. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good location

Customer review rating 4.4/5

N. C. T. Families - 21/01/2020 Confirmed reviews ALL

Amazing

Dear Mr. N., We would like to extend our warm thanks to you regarding your wonderful feedback about recent stay at Mercure Hanoi La Gare! We are delighted to note that you had an enjoyable and memorable stay with us. Thank you for calling out to Front Office team for their effort; your compliment will definitely be a great encouragement for them to keep up the good job. In addition, you feedback for the improvement of breakfast quality is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better products in the future. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Great experience

Customer review rating 4.4/5

V. H. G. Business - 20/01/2020 Confirmed reviews ALL

Nice room with very friendly staffs

Dear Ms. V., We are delighted to know that you had an enjoyable and comfortable stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. We are all looking forward to welcoming you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Thank you

Customer review rating 4.4/5

Hyungkyou K. Business - 20/01/2020 Confirmed reviews ALL

Good service But breakfast should be improved.

Dear Mr. K. Hyungkyou, We would like to show our appreciation to your honest feedback about your recent stay at Mercure Hanoi La Gare! We endeavor every moment to offer a positive experience to all of our guests and it is grateful to know that you were accommodated by our best service with well-trained staff. However, we are so regretful at your incomplete satisfaction about breakfast quality. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better products in the future. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Phòng đẹp và dịch vụ tốt

Customer review rating 4.4/5

Nguyen Business - 16/01/2020 Confirmed reviews ALL

Very nice room and service. My friend got one nice gift for Birthday ocasion (very carefully presented in the room for a surprise). However please send me the Red Invoice soon.

Dear Mr. D., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed our room as well as the little surprise we specially set up. In addition, thank you for reminding us about your VAT invoice. It was already sent to your email on 16th January. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Overnight before train journey

Customer review rating 4.4/5

Family S. S. Families - 14/01/2020 Confirmed reviews ALL

Very good. Clean modern hotel with friendly staff

Dear Mr. W., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Satisfactory

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

No major highlights, the aircon in the room wasn't serving too well, it was too hot on the bed and too cold at the study table

Dear Mr. M., We sincerely thank you for your honest feedback regarding your recent stay at Mercure Hanoi La Gare. Please accept our sincere apologies for the inconvenience you encountered during stay due to air conditioning problem in room. We wish we could have addressed the issues earlier to prevent any of your uncomfortable moments. We sincerely thank you for bringing the matter to our attention, we are certain to work on it seriously to avoid similar occurrences in the future. We firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to invite you back to Mercure Hanoi La Gare. I will personally take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great location and courteous staff

Customer review rating 4.4/5

Jatinder S. Families - 11/01/2020 Confirmed reviews ALL

It was very nice, all the facilities were very good, staff was very courteous

Dear Mr. S., We would like to express our sincere thanks to your wonderful review and great recognition of our value. Thank you for all of your kind words which beautifully summed up all that is best about Mercure Hanoi La Gare. We appreciate greatly the recognition of our staff and the pleasure you found during your visit. All team members work extremely hard in order to present our guests the most convenient facilities. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Friendly and helpful

Customer review rating 4.4/5

Jonathan Families - 10/01/2020 Confirmed reviews ALL

Staff friendly and helpful. Rooms of good and consistent standard, as if I was staying in France.

Dear Mr. W., We are much obliged to you for your great feedback! It is always fabulous to know that you had experienced a wonderful stay with Mercure Hanoi La Gare. We appreciate greatly the recognition of our staff and the pleasure you found during your visit. All team members work extremely hard in order to present our guests the most convenient facilities. Thank you again for sharing your experience and we are looking forward to welcoming you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Very friendly

Customer review rating 4.4/5

Stephan Couples - 08/01/2020 Confirmed reviews ALL

Good Service an lose Touren old town.

Dear Mr. N., We would like to show our appreciation to your great feedback about your recent stay at Mercure Hanoi La Gare! We endeavor every moment to offer positive experiences to all of our guests and it is grateful to know that you were accommodated by our best service with professional and well-trained staff. All team members work extremely hard in order to deliver the most convenient and pleasant stay to our guests. Thank you again for sharing your experience and we are looking forward to welcoming you back in a not so far future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Jennifer Couples - 06/01/2020 Confirmed reviews ALL

Pleasant stay, friendly staff.

Dear Ms. H., We are delighted to know that you had an enjoyable and pleasant stay with Mercure Hanoi La Gare. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Customer review rating 4.4/5

Anonymous Business - 06/01/2020 Confirmed reviews ALL

Room was clean but lobby is small , breakfast not much choice.

Dear Ms. P., Thank you so much for spending time to share your experience with us. We are so regretful at your incomplete satisfaction about your recent stay at Mercure Hanoi La Gare. Please accept our sincere apologies for any unpleasant experience you encountered. Your feedback is very much appreciated and I can assure you that it will be a great contribution for us to move forward and improve for better services and products in the future. Thank you and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Comfortable

Customer review rating 4.4/5

Anonymous Families - 05/01/2020 Confirmed reviews ALL

Staff were friendly and helpful; facilities were exactly as expected.

Dear Ms. W., Thank you for the nice feedback on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Friendly and accommodating staff

TripAdvisor rating 4.0/5

chook2020 Couples - 05/01/2020 TripAdvisor review

This is a very simple, compact and clean hotel. The staff are very helpful and friendly and the location is very close to the heart of Hoan Kiem without being right in the center of the noise, hustle and bustle. Great value for money.

Satisfied

Customer review rating 4.4/5

Mq Friends - 02/01/2020 Confirmed reviews ALL

Excellent stay friendly and elegant staffs

Dear Mr. T., Thank you for the great review on your recent visit to our Mercure Hanoi La Gare! We appreciate greatly the recognition of our staff and the pleasure you found during your visit. We will share your compliments with our team members; it will certainly be a great inspiration to them to further deliver top quality services. Thank you again for sharing and we all look forward to welcoming you back soon. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Satisfactorio

Customer review rating 4.4/5

Pons Couples - 31/12/2019 Confirmed reviews ALL

Satisfactorio

Dear Ms. P., We would like to thank you for your nice feedback. It was truly a pleasure to serve you and we are so delighted to note that you were satisfied with your stay. In addition, if there is any specific thing you would like to share with us to improve ourselves, please do not hesitate to let us know, that will be a great contribution for us to provide better service to you in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Excellent location and staff

TripAdvisor rating 4.0/5

dsodso Family - 31/12/2019 TripAdvisor review

This is my fourth time staying at this Mercure Hotel. Everything is perfect and room is great enough comfortable. It's located near the train station and near the old square. All staffs are very friendly and remember that I am their loyalty customer. I alway put Accor hotel brand name as priority consideration. It's guarantee for highest standard that small hotel not able to do it.

satisfication

Customer review rating 4.4/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

Good location, Big space room and Clean. Staff very friendly n helpfull. Food in restaurant delicious.. special Bun Cha

Dear Mr. K., We would like to express our sincere thanks to your great feedback on your recent visit to our Mercure Hanoi La Gare! We endeavor every moment to offer positive experiences to all of our guests and it is grateful to know that you were accommodated by our best service with professional and well-trained staff. In addition, we do appreciate your kind words about our location, room condition as well as excellent food served at our restaurant. Your feedback is surely a valuable encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
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