Mercure Hanoi la Gare 4 stars

clean hotel, friendly and useful staffs, good location

Nice hotel, friendly staffs & located at the heart of city

Good foods and services

Reception very helpful and arranged for me nice room

Very good

Room is clean, service is hood and staff experience is good.

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

Stayed one night to break up the journey from London to Ha Tinh. Easy access to the train station and for around Hanoi. Despite being close to the station the hotel is very quiet. It is also clean and well presented. Rooms are a decent size as is the bathroom and bed. Staff very helpful with information and luggage. Was also allowed an early check in which was appreciated after a 5.30 flight arrival.

This is a very simple, compact and clean hotel. The staff are very helpful and friendly and the location is very close to the heart of Hoan Kiem without being right in the center of the noise, hustle and bustle. Great value for money.

This is my fourth time staying at this Mercure Hotel. Everything is perfect and room is great enough comfortable. It's located near the train station and near the old square. All staffs are very friendly and remember that I am their loyalty customer. I alway put Accor hotel brand name as priority consideration. It's guarantee for highest standard that small hotel not able to do it.

Friendly and helpful staff. Wish have much easier to book a taxi for to go to the office. Location is good as after office we can easily walk or to take taxi to the centre. The room is good, apart one bedside table were missing but they rectified this quickly. Overall was good to us.

This midsized Hotel is a very good place to stay in the old town of Hanoi. Even outside it is very noisy, this hotel is a quiet oasis in this quirly city. The rooms are nice designed, specially the Superior rooms, are very clean and the beds comfortable. Breakfast is very good and the Front-office Manager and her team are doing an excellent job. They are very friendly, helpfull and give you any assistance you need. Thank you for that. An recommendable place to stay.

The hotel is nicely located in a thriving area of Hanoi with very good connectivity. Nice clean rooms. Staffs are very friendly and helpful. The breakfast was nice. Overall had a very nice experience.

There were many travelers staying at the hotel. It was a good hotel with warm hospitality and good service. Although the room condition and facilities were not up-to-date, modern, it was a good place to stay.

Everyone was very good from door staff right through to room cleaning staff. Not too far from old town, lake etc. Half room rate was too high on leaving. Would stay here again if half rate was lower on leaving.