Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 735 reviews

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94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Telephone

Access and transport

Hotel services

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On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  735 reviews

TripAdvisor Rating  4.3/5  1,457 reviews

Certificate of excellence 2025

Loyalty Not Appreciated

TripAdvisor rating 3.0/5

Bluecann TripAdvisor review

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 5.0/5

Ana L. P. R. Couples - Confirmed reviews ALL

Excellent experience. Clean, good food and perfect location.

Dear Ms. Ana L. P. R., We are delighted to know you enjoyed our clean rooms, good food, and convenient location. It is always rewarding to receive such positive feedback from our guests. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

TripAdvisor rating 5.0/5

perry p TripAdvisor review

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Customer review rating 4.0/5

Anh M. D. Business - Confirmed reviews ALL

Great service but the toilet is small , the shower has not much strong water , toilet smell is not satisfy

Customer review rating 4.5/5

Thanh T. P. Couples - Confirmed reviews ALL

Quiet plesant stay

Dear Thanh T. P., Thank you for your kind review. We are pleased to learn that you enjoyed our convenient location and had a quiet and pleasant stay. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

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Other web-users rate our hotel

  • 338 reviews 9.5/10 Location
  • 369 reviews 7.7/10 Room
  • 468 reviews 9.3/10 Service
  • 14 reviews 5.4/10 WiFi
  • 201 reviews 6.3/10 Comfort
  • 163 reviews 8.6/10 Cleanliness
  • 151 reviews 8/10 Breakfast
  • 16 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.