Dear Valued Guest, Thank you for your wonderful rating and for choosing Novotel Suites Hanoi. We truly appreciate your feedback regarding our location; while we are situated a bit further from the city center, we hope the peaceful atmosphere and comfort of our hotel made your stay worthwhile. We look forward to welcoming you back soon! Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you sincerely for taking the time to share your detailed feedback and for being a loyal, long-stay member of our Novotel Suites Hanoi family. First and foremost, thank you for your kind recognition of Ms. Thao and our dedicated service team at Food Exchange and our 17th-floor dining. Your appreciation means a great deal to them, and we have proudly shared your compliments with the entire team. They look forward to greeting you again soon. We also truly appreciate your constructive comments regarding our breakfast menu. We completely understand how important variety is, especially for our long-stay guests. We apologize that the selection has felt repetitive and has limited your choices recently. We have taken your valuable suggestion to heart. We are now implementing a rotating breakfast menu and a "Favourite Dish" program for our long-stay guests, where we will personally prepare guests' favourite dishes in advance based on their preferences and schedule. Our Executive Chef would be delighted to learn about your 1-2 favourite dishes to prepare fresh for you during your stay. Thank you again for helping us improve. Your comfort truly is our priority, and we are committed to making your second home feel more varied and delightful every morning. We look forward to welcoming you back to breakfast very soon. Warmest regards, The Management Team Novotel Suites Hanoi

Dear Valued Guest, Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Valued Guest, Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, value for money, rooms and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you so much for your wonderful loyalty. It is a true honour for us that you have chosen Novotel Suites Hanoi as your home for three consecutive years. We are delighted to read that you found our location convenient for your teaching at Thuong Mai University, and that you were highly satisfied with our cleanliness, team, and overall services. A special thank you for your kind words regarding our room cleaning service. Respecting our guests' privacy while maintaining the highest standard of cleanliness is our priority, and your appreciation means a lot to our housekeeping team. We are also truly grateful that you noticed the efforts of our team members: Mr. Thuy, Ms. Linh, Mr. Long, Mr. Phuong, Mr. Binh, Mr. Hung, Mr. Minh and Mr. Nguyen. I will personally share your compliments with them – this will be a great motivation for all of us. Thank you for your valuable feedback regarding the buffet service on our 17th floor rooftop restaurant. We sincerely apologize that it did not fully meet your expectations in terms of food quantity and timing. We have shared your comments with our F&B Manager to improve our preparation and service flow. Your appreciation for our sustainability initiatives is also very encouraging. We are committed to continue our journey for a better planet. We very much look forward to welcoming you back for your 4th year with us. Warmest regards, Thuy Nguyen Front Office Manager Novotel Suites Hanoi

Dear Valued Guest, Thank you for your kind words. We are delighted to hear that you enjoyed our services and your stay with us. Warm regards, Novotel Suites Management Team

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted you enjoyed the buffet and found our staff to be attentive and helpful. Your feedback is greatly appreciated. Warm regards, Novotel Suites Management Team

Dear Valued Guest, Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, value for money, rooms and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, On behalf of the entire team at Novotel Suites Hanoi, thank you very much for taking the time to share your feedback and for choosing to stay with us during your business trip. We are truly delighted to hear that you enjoyed our location, the excellent breakfast spread, and the wonderful service from our team, especially the ladies in the ground floor restaurant. We also appreciate your high ratings for check-in, accommodation, breakfast, our team, WiFi, and check-out. Thank you for being an ALL Classic member. We value your loyalty and support. We also noted your comments regarding the rooms and housekeeping. We completely understand and sincerely apologize that the room did not fully meet your expectations. We are currently undergoing a phased renovation plan to refresh our rooms, and we have also reinforced our housekeeping training to ensure a higher standard of cleanliness and attention to detail. Your feedback is extremely valuable to us as we continue to improve. We would be honored to welcome you back and show you the enhancements we are making. Thank you once again for your kind recommendation with an 8/10. We look forward to serving you again soon in Hanoi. Warmest regards, Novotel Suites Hanoi Management

Dear Valued Guest, We are delighted to hear that you had a pleasant stay with us at Novotel Suites Hanoi. We strive to provide our guests with the best possible experience and it is great to know that we were able to meet your expectations. Thank you for choosing our hotel. Sincerely, Novotel Suites Hanoi Management

Dear valued Guest, Thank you for taking the time to share your feedback following your business stay with us, and for your loyalty as an ALL Platinum member. First and foremost, we are truly sorry to hear about the unpleasant experience with seeing a baby roach in your room. We completely understand how concerning and disappointing this is, and it does not reflect the cleanliness standards we strive to maintain at Novotel Suites Hanoi. Please accept our sincerest apologies. Upon receiving your feedback, we have immediately conducted a thorough pest control check and deep cleaning of the room and surrounding areas to prevent this from happening again. We are delighted to hear that you had a smooth booking experience, and that our team, check-in/out process, and the recognition you received as an ALL member met your expectations. Thank you also for your positive comments on your accommodation and WiFi. Regarding your note on WiFi speed, we have forwarded this to our IT team for review to ensure a better connection for all guests. We value your feedback immensely and hope to have the opportunity to welcome you back and restore your confidence in us. Thank you again for your support and for being a valued ALL Platinum member. With sincere apologies and best regards, Thuy Nguyen (Mr.) Guest Relations Manager Novotel Suites Hanoi

Dear Valued Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the upgrade to the executive apartment and found our gym impressive. It is wonderful that Thuy made a positive impression during your breakfast experience. We appreciate your recommendation and hope to welcome you back soon. Warm regards, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you for your positive feedback. We are delighted to know that you had a great experience at Novotel Suites Hanoi. Warm regards, Novotel Suites Management Team

Dear Valued guest, Thank you for your kind words about our comfortable accommodations and friendly team. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our location and value met your expectations during your business trip. Warm regards, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you for your positive feedback regarding the comfort of our beds and pillows. We are pleased to know you had a pleasant stay. Warm regards, Novotel Suites Hanoi Management

Dear valued guest, Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Valued guest, Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team