Novotel Suites Hanoi 4 stars

Customer review rating (ALL Rating) 4.7/5 698 reviews

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Description

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre and sauna.

Our accommodation(s)

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Hotel location

Novotel Suites Hanoi

5 Duy Tan Street, Dich Vong Hau, Cau Giay
10000 HANOI
Vietnam

GPS:21.030577, 105.785484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  698 reviews

Customer review rating 4.5/5

Huy D. Couples - Confirmed reviews ALL

This is not my first stay in Novotel Suites Hanoi. The room is very basic and big. I like breakfast in this hotel, it tastes better and more authentic than other Accor hotels in Hanoi. Welcome drinks on ground floor is good. There are many banks, local restaurants around the hotel.

Customer review rating 1.5/5

Winston V. M. R. Business - Confirmed reviews ALL

Terrible food No accor rewards for company agent booking while all other countries Accor group gives point. No spa in hotel No more stay in accor group in Vietnam

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience. We regret to hear that our dining options did not meet your expectations and understand your concerns regarding Accor rewards. I understand your frustration, especially since you booked the room through a OTA which was not eligible for rewards points, but we'll still pass on your feedback to Accor teams to improve their loyalty program communications. Additionally, we acknowledge your disappointment regarding the absence of a spa. Your feedback is extremely important to us. Please trust that we are taking appropriate measures to resolve the issue and prevent it from recurring in the future. We appreciate you sharing with us the things you are not satisfied with and truly hope you will give us the opportunity to serve you better in the near future. Sincerely, Novotel Suites Hanoi Hotel Management

Customer review rating 4.5/5

Sinh D. N. Business - Confirmed reviews ALL

I have stayed with Novotel Suites Hanoi for a few times but I liked the room this time better - particularly the room’s layout.

Customer review rating 5.0/5

Kyu B. K. Business - Confirmed reviews ALL

Satisfaction overall with flawless services...

Customer review rating 4.5/5

Jing B. T. Solo - Confirmed reviews ALL

I was glad to be back at Novotel Suites Hanoi recently, a place that truly feels like my second home. The staff serve from the heart with genuine care you won’t find anywhere else, and many of them I’ve known since my first stay years ago, they are just like family! Special thanks to Mr. Thuy (FOM)for always taking good care of me and arranging the best room whenever I return, Ms. Thao the new F&B manager for her friendly and caring service, and the team from front office, restaurant, gourmet bar and house keeping who always provided incredible services. Thanks GM and all department managers for creating this culture of excellence. Their leadership makes the hotel truly outstanding and invaluable to this competitive hospitality industry.

Other web-users rate our hotel

  • 218 reviews 8.1/10 Location
  • 366 reviews 9/10 Room
  • 444 reviews 9/10 Service
  • 6 reviews 6.9/10 WiFi
  • 173 reviews 8.7/10 Breakfast
  • 157 reviews 8.7/10 Cleanliness

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