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Novotel Suites Hanoi Hotel 4 stars

Customer review rating 4.5/5 1,800 reviews

ALLSAFE approved hotel

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Novotel Suites Hanoi
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+ 24 Services

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre, sauna, and golf facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Hanoi

5 Duy Tan Street
Dich Vong Hau, Cau Giay
10000 hanoi
viet nam

Tel: +842435766666

Fax: (+84)24/33769666

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By train

    HANOI GARE At 7km / 4.35 miles

GPS :21.0305772, 105.785484

Hotel services

FOOD EXCHANGE

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 151 rooms
    • One room for people with reduced mobility
    • No family room
    • 13 connecting rooms
    • 127 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • Vietnamese
    • Korean
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • HAN Additional charge
    • NOI BAI HANOI Additional charge
    • NOI BAI HANOI Additional charge
    • HAN Additional charge
  • Basement 2
    • On site
    • 17 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Swimming pool
    • Outside
    • On site
  • Balance Fitness Centre
    • On site
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 3 to 6 years
    • childrenclub03
    • Childrens Club for 4 to 6 years
    • Play area
    • Indoor playground for children

Our accommodation(s)

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,800 reviews

TripAdvisor Rating 4.5/5

182 reviews

The best place to rest in Hanoi.

Customer review rating 5.0/5

Carlos Business - 14/07/2021 Confirmed reviews ALL

First of all I love the food in the restaurant, specially the breakfast; The bed is like cloud, you can dream as a baby. Thanks Novotel :)

Dear Mr. Carlos, We appreciate your time to share your experience with Novotel Suites Hanoi after your every stay! It has always a pleasure to know that you are well taken care of by our dedicated team, especially by Mrs. Hien. Please rest assured that your feedback has been shared with the team Thank you again for taking your time sharing, and we hope your next visit will be as pleasant as the previous ones. Safe travels ahead! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Very convenient location

Customer review rating 4.0/5

Lk S. Business - 13/07/2021 Confirmed reviews ALL

We were in Hanoi on a quick business trip and needed to be located in the My Binh / Cau Giay area. Due to previous experience with Accor "suites" properties the layout was perfect for us. After check-in we went out for dinner (lots of Vietnamese restaurants in close vicinity) and returned around 9pm. We went to our room but found the "neighbours" quite load. We enquired with reception and they quickly located us to another, more private, room. We were there for 2 nights, which meant 2 breakfasts, which were perfect, a good mix of Vietnamese and Western food. Our room was of good size and standard, including a small kitchenette. All staff were very friendly and attentive. A very pleasant stay

Dear Mr. LK S., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is our pleasure to learn that you have enjoyed your stay as much as the breakfast we are serving everyday. However acknowledging that you have encountered some inconveniences during your stay, for which we sincerely apologize. Please rest assured that your feedback was well shared with the entire team, we will address the issue properly. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant then the previous one. Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Absolut Comfort !!

Customer review rating 5.0/5

Carlos A. C. Families - 22/06/2021 Confirmed reviews ALL

I travel a lot due to my job. And Hanoi is one of our usual destinations every week. After visiting several Hotels in Hanoi, I feel happy to say that finally we found a place where I can find Absolut Comfort in everything, the warm welcoming, bed, gym, cafeteria, restaurant, a great view in the Roof top Bar and the best a smiling and friendly staff. I definitely recommend Novotel and Suites Hanoi, everytime I come I enjoy eating the best food in Hanoi, the awesome breakfast and the great different flavors you can find in the menu. This time I visited Hanoi with my family and got an upgrade Suite, was amazing. Thanks Novotel Suites Hanoi.

Dear Mr. Carlos A. C., Thank you very much for spending your time to share your amazing experience with Novotel Suites Hanoi. We are thrilled to learn that you found an absolute comfort not only in your business trips but also in leisure time with your lovely family. Your comments have been well shared with the entire time, especially Mrs. Hien. Once again thank you very much for your time. We hope to see you again very soon. Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

good stay

Customer review rating 4.5/5

Huy Business - 12/04/2021 Confirmed reviews ALL

super clean and nice

Dear Mr. Huy, Bonjour! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

good stay, clean room

Customer review rating 4.0/5

Supaporn M. Business - 05/04/2021 Confirmed reviews ALL

nice friendly staff, fast check-in & check-out, clean room.

Dear Ms. Supaporn, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Anh from our Front Desk. In the meantime, if there is anything we could do to make it better for you, please don't hesitate to share with us via h9… Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

No thong special

Customer review rating 2.5/5

Anonymous Business - 27/03/2021 Confirmed reviews ALL

Just OK for 4 star hotel

Dear Valued Guest, We thank you very much for your time to share your experience with Novotel Suites Hanoi! It is regretful to learn that you have not been satisfied by our service as well as the breakfast. I have well shared your feedback to the team, please rest assured that we take every comment constructively for improvement. Once again, thank you for sharing and we sincerely apologize for all the inconvenience caused. Safe travels ahead and we look forward to welcoming you back very soon! Very Best, Minh Thu Cluster Guest Experience Manager

Good stay

Customer review rating 4.5/5

A. D. Business - 16/03/2021 Confirmed reviews ALL

Good sera for all department

Dear Mr. D. A., We thank you very much for having spent time sharing your experience with Novotel Suites Hanoi! It is thrilled to learn that you have enjoyed your visit as much as the superior services which the team is delivering. I personally and the team are looking forward to welcoming you back very soon! Safe travels ahead! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

good stay

Customer review rating 5.0/5

Thao Families - 16/02/2021 Confirmed reviews ALL

good stay, well located and warm welcomes

Nice hotel, good staff

Customer review rating 3.5/5

Capt. W. W. Business - 04/02/2021 Confirmed reviews ALL

Rooms are good, comfortable. Staff is excellent. Restaurant not so much. The first 3 items I ordered you didn't have, including steak and pizza. I ended up walking around to find another restaurant and that took a while as the first one I selected closed an hour early. Barely made it in time for the 2nd choice. My paperwork said the room was 2.5 million vnd dong though, on our corporate account. Really? I don't know who got that account, or why, but that's way overpriced especially for an account.

Dear Mr. Capt. Wayne W., We thank you very much for your time to share your feedback regarding your visit at Novotel Suites Hanoi! It is regretful to read and to learn about such an unpleasant experience you have been through, for which we sincerely apologize. I have acknowledged that our Restaurant Manager had met you and expressed how sorry we were for not meeting the standard of service that you expected. However, please do rest assured that we have worked out with concern departments for addressing the stock issue. We do hope that we can earn back your trust in your next visit! Safe travels ahead and Happy Lunar New Year! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

still ok

Customer review rating 3.0/5

Sam Y. Business - 02/02/2021 Confirmed reviews ALL

1. the room layout is quite strange ..... 2. Lighting is not good enough, especial for the the place for luggage(next to closet) 3. Shower water is not hot eough , need to turn on for a long time then the water become warm 4. Desk is too small, not convenience for work.

Dear Mr. SAM Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. We regret to learn that we did not have your complete satisfaction, for such inconveniences, please allow us to express sincerest apologies. We have immediately shared your feedback with the team, and our management team will have a serious review on the lighting as well as the hot water systems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Well located, comfortable room

Customer review rating 4.0/5

Dh Families - 21/01/2021 Confirmed reviews ALL

We arrived at late night ( 10.30 pm), however we expect the better warm welcome from the hotel. This is the first time we stayed, so we didnt know where is the lift, just have only one male receptionist there and he just showed the direction while still being in his position. Nobody is there to ask to help carry the luggage or take us to the room.

Dear DH, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is glad to learn that you have been satisfied with our location as well as the comfortable room, in the meantime, we regret that your arrival has not been perfectly warm and welcoming, for which we sincerely apologize. Please rest assured that we have already shared your feedback to the team as well as issued a reminder to improve our services. Thank you again for sharing your experience, and we hope to welcome you back very soon! Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good accommodation

Customer review rating 4.0/5

Manhhai T. Couples - 31/12/2020 Confirmed reviews ALL

Very nice staffs, the suite is roomy and located at not so crowded area in Hanoi

Dear Mr. Manh Hai T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure T. receive your feedback, we are glad that you have enjoyed the accommodation and been well taken care of by the team. I have shared your comments T. the team and we apologize if we have missed T. carefully check the room's appliances. We shall look at the issue properly Thank you again for sharing your experience, and we hope T. see you again very soon! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Excellent service and well-spacing room

Customer review rating 4.5/5

Tran V. A. Business - 30/12/2020 Confirmed reviews ALL

A whole great experience from receptionist to room service and especially break-fast restaurant services.

Dear Ms. Tran Van A., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are really thrilled to learn that you have been well amazed by the team as much as the breakfast. I have shared your kind words to the team and we all look forward to welcoming you back very soon! Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
Customer review rating 4.0/5

Matthew Business - 04/11/2020 Confirmed reviews ALL

Need more water in the room

Dear Mr. Matthew, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is a pleasure to receive your feedback and support as always. Please rest assured that I have well noted and shared with the whole team your expectation. I believe the team would take your feedback constructive and we are addressing it with most attention. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good memory in Hanoi

TripAdvisor rating 5.0/5

tigeryouz Business - 30/10/2020 TripAdvisor review

Perfect place for bz trip in terms of hospitality. Morning buffet couldn’t be better. Room was so cozy to have a deep sleep. Response for replacing a hair dryer was so quick. I would like to recommend Novotel to frequent business travelers.

Xin Chào tigeryouz, Greetings from Novotel Suites Hanoi! We thank you very much for spending your time sharing your experience after your stay with us. It is delightful to learn that you completely enjoyed your room as well as the breakfast. Your kind words have been shared to the team to encourage their superior services and swift attention. Once again, thank you very much and we do hope to welcome you back soon to Novotel Suites Hanoi! Safe travels ahead! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

A good memory

TripAdvisor rating 5.0/5

nhihavo Business - 13/01/2020 TripAdvisor review

I appreciate the good service, cleanliness and enjoyed good dishes at your hotel. I will return at your hotel for every quarter for my business trip. Your friendly hospitality makes me warm when I am away from home.

Dear nhihavo, Thank you very much for having spent time sharing with us your experience regarding your stay at Novotel Suites Hanoi! I am delighted to know how much you enjoyed your stay with us which I will gladly share with the team. We are thrilled that you loved our food and the hospitality the team delivered. It is our hope to welcome you back very soon. Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Great Stay at Novotel Suites Hanoi

TripAdvisor rating 5.0/5

christophevermorgen Family - 13/08/2019 TripAdvisor review

If ever you want to stay at a nice hotel in Hanoi, then I would recommend this hotel. The staff is very nice, the rooms are top quality and all amenities are perfect. The hotel isn't located in the historical centre of Hanoi, but the cab to the centre isn't expensive.

Dear christophevermorgen, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards,

Very relaxing experience

TripAdvisor rating 5.0/5

Vnqueenbee Couples - 10/07/2019 TripAdvisor review

It is very quiet there and the room is spacious, small but nice swimming pool outdoor, that is a plus in Hanoi with very relaxing music. The food is good there too. it is easy to get there from the airport However, it is a bit far from the center.

Dear M. Lan D, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. With warm regards, Novotel Suites Hanoi team

Good service

TripAdvisor rating 4.0/5

keith_c5050 Business - 19/03/2019 TripAdvisor review

Special praise to Ms Tran Luong Nhat Hà (receptionist). She is attentive, friendly, approachable & speaks good english. Able to answer quiries whenever I asked for. Keep up this wonderful work & I will return to stay.

Dear Excursion22664614672, Thank you very much for your fabulous review of your recent stay at Novotel Suites Hanoi and we appreciate your compliments for Ms. Tran Luong Nhat Ha which I will be sharing with her in person. Wishing you a great week ahead and looking forward to welcoming you back at the soonest. Sincerely, Nhung Le Front Office Manager

Excellent property for the commercial traveller

TripAdvisor rating 4.0/5

GoPlaces58713941221 Business - 18/03/2019 TripAdvisor review

A good, commercial property with useful location if one needs to travel outside city / towards the airport since this is outside the congested part of Hanoi. However limited shopping options within walking distance. Also, the vegetarian food options can improve further

Dear GoPlaces58713941221, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will help us a lot to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back. Sincerely, Nhung Le Front Office Manager

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