Novotel Suites Hanoi Hotel 4 stars

Customer review rating 4.5/5 1,684 reviews

Novotel Suites Hanoi
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre, sauna, and golf facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Hanoi

5 Duy Tan Street
Cau Giay
10000
hanoi
viet nam

Tel: +842435766666

Fax: (+84)24/33769666

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By train

    HANOI GARE At 7km / 4.35 miles

GPS :21.0305772, 105.785484

Our accommodations

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

SUPERIOR STUDIO King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR STUDIO Twin Beds

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE STUDIO King Bed

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE STUDIO Twin beds

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 BEDROOM EXECUTIVE APARTMENT King bed

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 BEDROOM EXECUTIVE APARTMENT Twin beds

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 BEDROOMS EXECUTIVE APARTMENT

  • Max. number of persons: 5
  • Area: From 72 / 775 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: 5
  • Area: From 105 / 1130 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: 4
  • Area: From 105 / 1130 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Savor a unique gastronomical experience at our bar with our creative cocktails, special dishes of the day, epic burgers, addictive tapas and delicious pastries. The place to meet for casual business or unwinding with friends and family.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP BAR

Non contractual photo

Stylish rooftop providing stunning views over Hanoi skyline from the outdoor terrace. Chill out with family, friends or business partners in a casual relaxed yet hip atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Enjoy cocktails and refreshments at the swimming pool. A la carte snacks menu available all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180

  • Maximum capacity: 215 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,684 reviews

tripadvisor

TripAdvisor Rating 4.5/5

176 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Hoang T. V. A. Business - 29/06/2020 Confirmed reviews ALL

Warm Welcome and good service. Clean and Safe.

Nice hotel

Customer review rating 4.5/5

Kimsunghyun Business - 03/04/2020 Confirmed reviews ALL

This hotel is placed littie bit far from down town But Room condition is very clean and all staffs are very kind. When I was using room service, the food also excellent taste. I hope to stay in this hotel again.

Dear Mr. Sunghyun K., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are thrilled to hear that you have had enjoyed your stay as much as the food at our hotel. While we hope make your experience better, please feel free to share what you would recommend us to improve via email address: h9… Thank you again for sharing your experience, and me anf the team hope to welcome you back very soon! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
Customer review rating 4.5/5

Super C. J. T. Business - 24/03/2020 Confirmed reviews ALL

The room is modern and clean.

Dear Mr. T. T., We thank you for your time leaving us your valuable feedback regarding your stay at Novotel Suites Hanoi. While we all hope to make it better for you, please kindly share and let us know what we can improve for your next visit via h9… We look forward to hearing from and welcoming you back very soon. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good facilities

Customer review rating 4.5/5

N. H. Solo - 16/03/2020 Confirmed reviews ALL

The facilities of gym room are good. The staff are friendly and helpful.

Dear Mr. h. N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive your feedback. While I hope to make it better for your next visit, please do share with us what we can do to have your complete satisfaction via h9… Thank you again for being our valued guest, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
Customer review rating 4.5/5

Quynh A. Families - 04/03/2020 Confirmed reviews ALL

Good stay!

Dear Ms. Nguyen Quynh A., Xin Chao! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to learn that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Very nice hotel! but!

Customer review rating 4.5/5

L. S. W. Business - 02/03/2020 Confirmed reviews ALL

Very nice hotel. However, service for Platinum members is bad. Please upgrade the room next time.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are very glad to learn that you have been overall satisfied with your experience. However your feedback has been shared with the team as a opportunity to improve in service. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Nice, good services

Customer review rating 4.5/5

L. D. N. Couples - 27/02/2020 Confirmed reviews ALL

Lovely hotel, nice staffs. I will come back soon. Thanks all

Dear Ms. Doan N. L., Xin Chao! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have shared your amazing feedback to the team and personally to Ms. Phung at Front Desk. Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Memorable stayed

Customer review rating 4.5/5

T. V. P. Couples - 24/02/2020 Confirmed reviews ALL

Friendly staffs

It was ok.

Customer review rating 4.5/5

Sol Business - 18/02/2020 Confirmed reviews ALL

We arrived hotel around 10-11PM. We booked for 4 rooms, 3 singles and 1 twin, and turned out that twin room wasn't ready and we were asked to wait for about 40 minutes. It wasn't ok, since we had a very busy day in Hochiminh city and arrived in Hanoi, had a very late dinner, and had to get up early the next day for another meeting. We didn't want to, but had to complain, as we originally booked for twin bedroom, and wanted to rest so bad. The staff kindly asked us to wait for 30 minutes instead of 40, but it was still too long, and finally twin room was upgraded to 2 bedroom. We didn't mean for an upgrade, but it would've been nicer if we could have checked in right away instead of this little issue. At that night, one of the single room had another issue with shower head, the water could not be locked, and kept on leaking. The maintenance came over and fixed it for a while, which led my general manager could not rest. It would have been nicer if the staff could offered him to move to another room, so he can rest, rather than waiting for someone he doesn't know in the room and fix the broken facility. Breakfast was really good, loved the pho and others as well. Service was good, staffs were nice. The rest was all good. We checked out later than we supposed to, but the staffs were understanding and assisting us with pleasure. Rooms seemed a bit old, but it was still fine. (Oh, it was the most difficult hair dryer I ever used in any other hotels. Hope the hair dryers are examined and which doesn't work well needs to be sorted..) Thank you.

Great people

Customer review rating 4.5/5

James H. Couples - 11/02/2020 Confirmed reviews ALL

I have stayed here more than once and the staff are awesome

Dear Mr. James h., Xin Chao! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, I will definitely share your amazing words to Hien and Loan personally. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

A bit far from city centre but worth it

Customer review rating 4.5/5

Hisham Business - 29/01/2020 Confirmed reviews ALL

Was supposed to stay at the new Novotel but was told it was not ready. I am happy I was relocated to the Novotel Suites Hanoi. Excellent service and attention to guests needs. Got upgraded to a 2 bedroom suite. Some staff did not speak English but it was ok - there's Google translate :)

Chosen stay in Hanoi always

Customer review rating 4.5/5

Erin Business - 28/01/2020 Confirmed reviews ALL

Multiple visits to Hanoi for business and always the only hotel that I stayed before due to the friendly staffs and clean environment and facilities.

Dear Mr. Erin, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Standard

Customer review rating 4.5/5

Sách Solo - 18/01/2020 Confirmed reviews ALL

Its much better if having welcome-fruit!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive your feedback, which I have also shared with my team. We appreciated you being one of our valued member, however, we are humbly looking for your understandings that the welcome amenities are entitled to Silver member upward in terms of loyalty program. Thank you again for sharing your experience, and we hope to welcoming you back very soon. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

A good memory

TripAdvisor rating 4.5/5

nhihavo Business - 13/01/2020 TripAdvisor review

I appreciate the good service, cleanliness and enjoyed good dishes at your hotel. I will return at your hotel for every quarter for my business trip. Your friendly hospitality makes me warm when I am away from home.

Dear nhihavo, Thank you very much for having spent time sharing with us your experience regarding your stay at Novotel Suites Hanoi! I am delighted to know how much you enjoyed your stay with us which I will gladly share with the team. We are thrilled that you loved our food and the hospitality the team delivered. It is our hope to welcome you back very soon. Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Family Holiday Hanoi

Customer review rating 4.5/5

Andrew K. Families - 12/01/2020 Confirmed reviews ALL

We chose to stay at Novotel suites because of the room size and location. The hotel is primarily for business customers and the time we were there it was quiet. The breakfast staff were nice (thanks Trang ) you were great) And the front desk was helpful also with recommendations etc when needed. My only gripe and suggestion (move the kids play area away from the bar as that is not a good place to have it. reason one noise from young kids at night and two its an adult area serving alcohol, i thought it quite unusual to have it next to the bar.

Dear Mr. Andrew K., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive your positive feedback and to hear that you had enjoyed your stay. I will share your comments with our team, and personally with Trang at the Restaurant as well as Phung at the Front Desk for their excellent service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good as always

Customer review rating 4.5/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Short stay, arrived late and left early the next morning. The staff and accommodation were wonderful as always but the wine was horrible. I ordered a class of wine to my room and after two sips I couldn't finish it (I never not finish wine!) I was too tired to complain. But 170k for BAD Chilean wine is not acceptable

So so experience and not as good as previous

Customer review rating 4.5/5

U. Business - 10/01/2020 Confirmed reviews ALL

Recently, the staying experience haven't been really as good as before. The facility is well prepared but the staff quality and service level aren't consistent: slow check-in and check-out, staff didn't deliver privileged information to Gold member.

Dear Ms. U., Thank you for taking the time to tell us about your feedback regarding to your stay at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations. While we hope to make the experience better for you, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Trust we have failed to deliver you the consistent service which I apologize for, I have also share your comment with the whole team to learn from. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

It was great.

Customer review rating 4.5/5

Ezzat A. Business - 10/01/2020 Confirmed reviews ALL

Everything was okey. From check in, room, breakfast, and check out.

Dear Mr. Ezzat A., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to learn that you had an overall satisfactory experience from arrival to departure. I will share your comments with our team, especially the one regarding Halah food to our Food and Beverage Department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Am cung,than mat

Customer review rating 4.5/5

Duong C. T. Business - 07/01/2020 Confirmed reviews ALL

thoai mai,tien ich chi tiet den muc co the

Kính gửi Mr. Duong Cong T., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Novotel Suites Hanoi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ hài lòng như các chuyến đi trước. Trân trọng, Minh Thu Quản Lý Trải Nghiệm Khách Hàng Kiêm Nhiệm

Roman Novotel Hanoi

Customer review rating 4.5/5

Roman Solo - 04/01/2020 Confirmed reviews ALL

Very warm greeting on arrival, greeting with a smile. Clara was extremely helpful upon my arrival answering any questions I had about the hotel about Hanoi and about Halong Bay.

Dear Mr. Roman, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Clara for her exceptional service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
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