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Novotel Suites Hanoi Hotel 4 stars

Customer review rating 4.5/5 1,773 reviews

ALLSAFE approved hotel

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Novotel Suites Hanoi
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+ 25 Services

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre, sauna, and golf facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Suites Hanoi

5 Duy Tan Street
Dich Vong Hau, Cau Giay
10000 hanoi
viet nam

Tel: +842435766666

Fax: (+84)24/33769666

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By train

    HANOI GARE At 7km / 4.35 miles

GPS :21.0305772, 105.785484

Our accommodation(s)

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

SUPERIOR STUDIO King Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR STUDIO Twin BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE STUDIO King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE STUDIO Twin beds

  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Studios

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Savor a unique gastronomical experience at our bar with our creative cocktails, special dishes of the day, epic burgers, addictive tapas and delicious pastries. The place to meet for casual business or unwinding with friends and family.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP BAR

Non contractual photo

Stylish rooftop providing stunning views over Hanoi skyline from the outdoor terrace. Chill out with family, friends or business partners in a casual relaxed yet hip atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Enjoy cocktails and refreshments at the swimming pool. A la carte snacks menu available all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,773 reviews

tripadvisor

TripAdvisor Rating 4.5/5

181 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 5.0/5

Thao Families - 16/02/2021 Confirmed reviews ALL

good stay, well located and warm welcomes

Nice hotel, good staff

Customer review rating 3.5/5

Capt. W. W. Business - 04/02/2021 Confirmed reviews ALL

Rooms are good, comfortable. Staff is excellent. Restaurant not so much. The first 3 items I ordered you didn't have, including steak and pizza. I ended up walking around to find another restaurant and that took a while as the first one I selected closed an hour early. Barely made it in time for the 2nd choice. My paperwork said the room was 2.5 million vnd dong though, on our corporate account. Really? I don't know who got that account, or why, but that's way overpriced especially for an account.

Dear Mr. Capt. Wayne W., We thank you very much for your time to share your feedback regarding your visit at Novotel Suites Hanoi! It is regretful to read and to learn about such an unpleasant experience you have been through, for which we sincerely apologize. I have acknowledged that our Restaurant Manager had met you and expressed how sorry we were for not meeting the standard of service that you expected. However, please do rest assured that we have worked out with concern departments for addressing the stock issue. We do hope that we can earn back your trust in your next visit! Safe travels ahead and Happy Lunar New Year! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

still ok

Customer review rating 3.0/5

Sam Y. Business - 02/02/2021 Confirmed reviews ALL

1. the room layout is quite strange ..... 2. Lighting is not good enough, especial for the the place for luggage(next to closet) 3. Shower water is not hot eough , need to turn on for a long time then the water become warm 4. Desk is too small, not convenience for work.

Dear Mr. SAM Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. We regret to learn that we did not have your complete satisfaction, for such inconveniences, please allow us to express sincerest apologies. We have immediately shared your feedback with the team, and our management team will have a serious review on the lighting as well as the hot water systems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Well located, comfortable room

Customer review rating 4.0/5

Dh Families - 21/01/2021 Confirmed reviews ALL

We arrived at late night ( 10.30 pm), however we expect the better warm welcome from the hotel. This is the first time we stayed, so we didnt know where is the lift, just have only one male receptionist there and he just showed the direction while still being in his position. Nobody is there to ask to help carry the luggage or take us to the room.

Dear DH, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is glad to learn that you have been satisfied with our location as well as the comfortable room, in the meantime, we regret that your arrival has not been perfectly warm and welcoming, for which we sincerely apologize. Please rest assured that we have already shared your feedback to the team as well as issued a reminder to improve our services. Thank you again for sharing your experience, and we hope to welcome you back very soon! Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good accommodation

Customer review rating 4.0/5

Manhhai T. Couples - 31/12/2020 Confirmed reviews ALL

Very nice staffs, the suite is roomy and located at not so crowded area in Hanoi

Dear Mr. Manh Hai T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure T. receive your feedback, we are glad that you have enjoyed the accommodation and been well taken care of by the team. I have shared your comments T. the team and we apologize if we have missed T. carefully check the room's appliances. We shall look at the issue properly Thank you again for sharing your experience, and we hope T. see you again very soon! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Excellent service and well-spacing room

Customer review rating 4.5/5

Tran V. A. Business - 30/12/2020 Confirmed reviews ALL

A whole great experience from receptionist to room service and especially break-fast restaurant services.

Dear Ms. Tran Van A., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are really thrilled to learn that you have been well amazed by the team as much as the breakfast. I have shared your kind words to the team and we all look forward to welcoming you back very soon! Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
Customer review rating 4.0/5

Matthew Business - 04/11/2020 Confirmed reviews ALL

Need more water in the room

Dear Mr. Matthew, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is a pleasure to receive your feedback and support as always. Please rest assured that I have well noted and shared with the whole team your expectation. I believe the team would take your feedback constructive and we are addressing it with most attention. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good

Customer review rating 4.0/5

Kurt H. Business - 31/10/2020 Confirmed reviews ALL

Room clean and tidy but the bathrooms and WC are too small not nice.

Good memory in Hanoi

TripAdvisor rating 5.0/5

tigeryouz Business - 30/10/2020 TripAdvisor review

Perfect place for bz trip in terms of hospitality. Morning buffet couldn’t be better. Room was so cozy to have a deep sleep. Response for replacing a hair dryer was so quick. I would like to recommend Novotel to frequent business travelers.

Xin Chào tigeryouz, Greetings from Novotel Suites Hanoi! We thank you very much for spending your time sharing your experience after your stay with us. It is delightful to learn that you completely enjoyed your room as well as the breakfast. Your kind words have been shared to the team to encourage their superior services and swift attention. Once again, thank you very much and we do hope to welcome you back soon to Novotel Suites Hanoi! Safe travels ahead! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Clean, good service

Customer review rating 4.5/5

Trinh Q. H. Business - 24/10/2020 Confirmed reviews ALL

Comfortable when staying, the room very large and clean.

Dear Ms. Trinh Quynh H., Xin Chao! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had an satisfactory stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. While we want to better your experience, you are invited to share with us what we can improve to have your complete satisfaction on the breakfast via h9… Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Great experience time

Customer review rating 4.5/5

Dinh T. Q. M. Business - 19/10/2020 Confirmed reviews ALL

- Amazed by the way receptionist greeted me upon my arrival - I like the welcome drink, very nice decoration & taste good - Good room service - You guys did the best for organizing breakfast buffet everyday - I felt wrapped with good care during my stay - 1 draw back is the e-room service menu, i don't like it, still prefer the paper version. My favourite bento rice combo were taken out of the menu, so i felt not so interested with the current menu.

Dear Mr. Dinh Truong Quang M., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive your positive feedback. I will share your comments with our team, especially the one regarding to breakfast to our Kitchen team. I am sure that this feedback will serve as an encouragement to all of our staff to keep improving our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, M. Thu (Autumn) Cluster Guest Experience Manager

Well located

Customer review rating 4.5/5

Nguyễn T. H. N. Business - 08/10/2020 Confirmed reviews ALL

Enjoy with cleaning and tidying, with convenience. Especially, I happy with politeness and consideration from staff.

Dear Ms. Nguyen Thi Hong N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. We are all happy to learn that the cleanliness and the superior service of the team have satisfied you during your stay. However, our desire is to make your experience better, you are cordially invited to share what you expect more in our breakfast via h9… to completely meet your expectation. Thank you again for sharing your experience, and we hope to welcome you back very soon! Safe travel ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Comfortable bed and good food

Customer review rating 5.0/5

Mark F. Business - 06/10/2020 Confirmed reviews ALL

Breakfast buffet and lunch choices were good and tasty. All staff were very considerate and helpful. The bed and bedding was very comfortable and the room felt cozy.

Dear Mr. Mark F., Xin Chao! We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had been satisfied by our accommodation as much as the food and beverage. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will make sure this comments to be shared with the team. Thank you again for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Safe travels ahead! Very Best, Minh Thu (Autumn) Cluster Guest Experience Manager

Relaxed and cosy

Customer review rating 4.5/5

Jakub Business - 27/09/2020 Confirmed reviews ALL

Superb service from A to Z. Tranquil, quiet and reenergising premises.

Dear Mr. Jakub, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are all thrilled to learn about your satisfaction with the facilities, more important with the team's care and attention. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Have an amazing week and safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Nice staffs

Customer review rating 5.0/5

K. D. Business - 05/08/2020 Confirmed reviews ALL

I am satisfied.

Dear Mr. K. D., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are very glad to learn that you have had enjoyed your stay, and that the team had shown their dedication. Though we are also sorry if we failed to take care of your luggage, as well as the menu did not impressed you. Please rest assured that I have shared your comments to related departments and we will be working on the improvement. Thank you again for sharing your experience, and we hope to welcoming you back soon at Novotel Suites Hanoi Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

good stay, good service

Customer review rating 4.0/5

Nguyen C. K. Business - 03/08/2020 Confirmed reviews ALL

This is a good choice for you. If you want to look for a hotel, Where is good locate, good price, and good employees.

Dear Mr. Nguyen Cao K., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are thrilled to learn that you have been satisfied with your stay, including our location and more specially our dedicated team, however, acknowledge the score that we did not earn your complete satisfaction, it would be very much appreciated if you can spend some of your specious time sharing with us what we can do better for you next time. I will be always available at h9… Thank you again for sharing your experience, and we hope to welcoming you back very soon. Safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good stay

Customer review rating 4.5/5

Hoang T. V. A. Business - 29/06/2020 Confirmed reviews ALL

Warm Welcome and good service. Clean and Safe.

Dear Ms. Hoang Thi Van A., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are pleased to learn that our good service, cleanliness and safety have satisfied you. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, which I have already shared with the entire team and we hope to see you again soon for another amazing journey with us. Have a safe travels ahead! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Nice hotel

Customer review rating 4.0/5

Kimsunghyun Business - 03/04/2020 Confirmed reviews ALL

This hotel is placed littie bit far from down town But Room condition is very clean and all staffs are very kind. When I was using room service, the food also excellent taste. I hope to stay in this hotel again.

Dear Mr. Sunghyun K., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are thrilled to hear that you have had enjoyed your stay as much as the food at our hotel. While we hope make your experience better, please feel free to share what you would recommend us to improve via email address: h9… Thank you again for sharing your experience, and me anf the team hope to welcome you back very soon! Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager
Customer review rating 3.5/5

Super C. J. T. Business - 24/03/2020 Confirmed reviews ALL

The room is modern and clean.

Dear Mr. T. T., We thank you for your time leaving us your valuable feedback regarding your stay at Novotel Suites Hanoi. While we all hope to make it better for you, please kindly share and let us know what we can improve for your next visit via h9… We look forward to hearing from and welcoming you back very soon. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

Good facilities

Customer review rating 4.0/5

N. H. Solo - 16/03/2020 Confirmed reviews ALL

The facilities of gym room are good. The staff are friendly and helpful.

Dear Mr. h. N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive your feedback. While I hope to make it better for your next visit, please do share with us what we can do to have your complete satisfaction via h9… Thank you again for being our valued guest, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Cluster Guest Experience Manager

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