Novotel Suites Hanoi Hotel 4 stars

Very nice hotel. However, service for Platinum members is bad. Please upgrade the room next time.

Lovely hotel, nice staffs. I will come back soon. Thanks all

Friendly staffs

We arrived hotel around 10-11PM. We booked for 4 rooms, 3 singles and 1 twin, and turned out that twin room wasn't ready and we were asked to wait for about 40 minutes. It wasn't ok, since we had a very busy day in Hochiminh city and arrived in Hanoi, had a very late dinner, and had to get up early the next day for another meeting. We didn't want to, but had to complain, as we originally booked for twin bedroom, and wanted to rest so bad. The staff kindly asked us to wait for 30 minutes instead of 40, but it was still too long, and finally twin room was upgraded to 2 bedroom. We didn't mean for an upgrade, but it would've been nicer if we could have checked in right away instead of this little issue. At that night, one of the single room had another issue with shower head, the water could not be locked, and kept on leaking. The maintenance came over and fixed it for a while, which led my general manager could not rest. It would have been nicer if the staff could offered him to move to another room, so he can rest, rather than waiting for someone he doesn't know in the room and fix the broken facility. Breakfast was really good, loved the pho and others as well. Service was good, staffs were nice. The rest was all good. We checked out later than we supposed to, but the staffs were understanding and assisting us with pleasure. Rooms seemed a bit old, but it was still fine. (Oh, it was the most difficult hair dryer I ever used in any other hotels. Hope the hair dryers are examined and which doesn't work well needs to be sorted..) Thank you.

I have stayed here more than once and the staff are awesome

Was supposed to stay at the new Novotel but was told it was not ready. I am happy I was relocated to the Novotel Suites Hanoi. Excellent service and attention to guests needs. Got upgraded to a 2 bedroom suite. Some staff did not speak English but it was ok - there's Google translate :)

Multiple visits to Hanoi for business and always the only hotel that I stayed before due to the friendly staffs and clean environment and facilities.

Its much better if having welcome-fruit!

I appreciate the good service, cleanliness and enjoyed good dishes at your hotel. I will return at your hotel for every quarter for my business trip. Your friendly hospitality makes me warm when I am away from home.

We chose to stay at Novotel suites because of the room size and location. The hotel is primarily for business customers and the time we were there it was quiet. The breakfast staff were nice (thanks Trang ) you were great) And the front desk was helpful also with recommendations etc when needed. My only gripe and suggestion (move the kids play area away from the bar as that is not a good place to have it. reason one noise from young kids at night and two its an adult area serving alcohol, i thought it quite unusual to have it next to the bar.

Short stay, arrived late and left early the next morning. The staff and accommodation were wonderful as always but the wine was horrible. I ordered a class of wine to my room and after two sips I couldn't finish it (I never not finish wine!) I was too tired to complain. But 170k for BAD Chilean wine is not acceptable

Recently, the staying experience haven't been really as good as before. The facility is well prepared but the staff quality and service level aren't consistent: slow check-in and check-out, staff didn't deliver privileged information to Gold member.

Everything was okey. From check in, room, breakfast, and check out.

thoai mai,tien ich chi tiet den muc co the

Very warm greeting on arrival, greeting with a smile. Clara was extremely helpful upon my arrival answering any questions I had about the hotel about Hanoi and about Halong Bay.