Novotel Suites Hanoi 4 stars

Customer review rating (ALL Rating) 4.7/5 691 reviews

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Description

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre and sauna.

Our accommodation(s)

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Hotel location

Novotel Suites Hanoi

5 Duy Tan Street, Dich Vong Hau, Cau Giay
10000 HANOI
Vietnam

GPS:21.030577, 105.785484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  691 reviews

Customer review rating 4.0/5

Colin C. M. Business - Confirmed reviews ALL

Great staff lovely facilities

Dear Valued Guest, Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you had a lovely experience during your stay. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Novotel Suites Hanoi

Customer review rating 5.0/5

Rishabh S. Families - Confirmed reviews ALL

Hum ye review de diye hain hotel wale ko: I wanted to take a moment to share our heartfelt appreciation for the exceptional service we experienced during our stay at Novotel Suites Hanoi. From check-in to check-out, everything was absolutely seamless. We had booked a two-bedroom apartment, and the attention to detail truly stood out — all amenities were thoughtfully provided, and we never once had to call or remind the staff for anything. That level of proactive service is rare and deeply appreciated. A special mention has to go to the hot chocolate — genuinely one of the best I’ve ever had. I would also like to extend a very special thank you to Minh, who went above and beyond to ensure that fresh vegetarian food was prepared for my mother. She is a vegetarian, and thanks to his care and effort, she had plenty of delicious options for her evening snacks. That gesture meant a great deal to us and made her feel truly looked after. Overall, it was a 10/10 experience. This feedback doesn’t come just from me, but from all four of us who stayed at the hotel. When we say that you made our Hanoi experience even more exceptional, we truly mean it. Thank you once again to the entire team for such a memorable stay. We will absolutely be recommending Novotel Suites Hanoi and look forward to staying with you again.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Suites Hanoi. We are delighted to hear that you and your family had a memorable experience and that our team was able to provide exceptional service from check-in to check-out. It is gratifying to know that you appreciated the attention to detail in your two-bedroom apartment and found our amenities to be thoughtfully provided. We are especially pleased to hear that Minh's efforts to accommodate your mother's dietary preferences made a significant impact on your stay. Our team strives to ensure that each guest feels cared for and valued. Moreover, we are thrilled that you enjoyed our hot chocolate, as it is a favorite among many of our guests. Your kind words motivate us to continue delivering outstanding hospitality. Thank you once again for your generous recommendation. We look forward to welcoming you back in the future. Best regards, Novotel Suites Hanoi

Customer review rating 4.5/5

Cagatin B. A. Friends - Confirmed reviews ALL

Very satisfied

Dear Valued Guest, Thank you for sharing your positive experience. We are delighted to hear that you had a comfortable stay and that you were very satisfied with our services. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Suites Hanoi

Customer review rating 5.0/5

Trang N. Families - Confirmed reviews ALL

Lovely staff. They went beyond to make our stay (with a 6 month old baby) comfortable.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our staff made your visit comfortable, especially with your young child. Your kind words are greatly appreciated, and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi

Customer review rating 4.5/5

Asako F. Business - Confirmed reviews ALL

it is convenient to find coffe shop and restaurant nearby hotel.

Dear Valued Guest, Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that you found convenience in the nearby coffee shops and restaurants. Your satisfaction is important to us and we hope to welcome you back to Novotel Suites Hanoi again soon for another memorable experience. Best regards, Novotel Suites Hanoi

Other web-users rate our hotel

  • 225 reviews 8.2/10 Location
  • 371 reviews 8.9/10 Room
  • 452 reviews 8.9/10 Service
  • 7 reviews 4.4/10 WiFi
  • 176 reviews 8.8/10 Breakfast
  • 158 reviews 8.7/10 Cleanliness

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