Novotel Suites Hanoi 4 stars

Customer review rating (ALL Rating) 4.8/5 702 reviews

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Description

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre and sauna.

Our accommodation(s)

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Hotel location

Novotel Suites Hanoi

5 Duy Tan Street, Dich Vong Hau, Cau Giay
10000 HANOI
Vietnam

GPS:21.030577, 105.785484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  702 reviews

Customer review rating 4.5/5

Anh Q. L. Couples - Confirmed reviews ALL

Nice experience! Staffs were very warm and helpful, as always. Food was very good. Room was clean with good auxiliary equipments. The only problem was very heavy smell of smoke in the aisle although it shows “non-smoking floor”, that cause very unpleasant feelings when enter or get out of the room.

Dear Mr. Q., Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, value for money, rooms and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Once again, we are so sorry for the bad feeling when you you stay with us because the smell from cigarette. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Customer review rating 5.0/5

Sanket G. Couples - Confirmed reviews ALL

Very good experience at Novotel Hotel. Good service, stay and food

Dear Mr. Sanket G., Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Customer review rating 4.0/5

Sang K. H. Business - Confirmed reviews ALL

To change shower valve due to difficulties.

Dear Mr. Sang K. H., We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. However, we do apologize for the shower valve have a problem while you stay with us. Once again, thank you for taking the time to leave us your value feedback. We look forward to welcoming you back again soon. Sincerely, Novotel Suites Management Team

Customer review rating 5.0/5

Wilson J. Business - Confirmed reviews ALL

My experience was pleasant and smooth, with warm hospitality and good facilities.

Dear Mr. WILSON J. Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, value for money, rooms and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Customer review rating 5.0/5

Terry T. S. L. Business - Confirmed reviews ALL

Great service from reception, location is good

Dear Terry T. S. L., We are delighted to hear that you had a pleasant stay with us at Novotel Suites Hanoi. We strive to provide our guests with the best possible experience and it is great to know that we were able to meet your expectations. Thank you for choosing our hotel. Sincerely, Novotel Suites Hanoi Management

Other web-users rate our hotel

  • 219 reviews 8.1/10 Location
  • 360 reviews 9.1/10 Room
  • 439 reviews 9.1/10 Service
  • 5 reviews 6.3/10 WiFi
  • 176 reviews 8.9/10 Comfort
  • 174 reviews 8.8/10 Breakfast
  • 150 reviews 8.6/10 Cleanliness
  • 89 reviews 8.7/10 Amenities

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