Pullman Hanoi Hotel 5 stars

It looks impressive but the rooms are sparsely furnished and decorated, the lights are cheap and keep the rooms dark, check in was slow and inaccurate - i pre-paid and still was asked to pa once again

I and my colleagues will come back next year.

I checked out at 11:30, but why housekeeping do so early!!! around 10:00, did phone call, ring the bell. OMG, really bad feeling

Hotel staff were very friendly, polite and helpful. Service was very good. Food was excellent. Room very good with all amenities

Room is lack of lights, power card holder is old and dirty & look unsafe. Soap holder in the bath tub also dirty

see title

I enjoyed the bed, the bath tub and also the food spread

Spacious and clean room, friendly reception and concierge staff, prompt assistance from housekeeping staff, good food, spacious, orderly and daddy scented lobby , it’s a pity that I wasn’t able to use the offered amenities (pool, gym etc.). I had a hard time figuring out how to operate the shower (no posted instruction in my room) but the housekeeping staff was quick to come to the rescue. Thank you for the pleasant stay.

I stayed at this hotel for one week due to the workshop. It was not for my pleasure. I didn't have chances to enjoy myself at the hotel. The hotel has a lot of useful facilities. It was very helpful to meet my expectations (buffet restaurant, business center, meeting place). The room looks very old and I saw two white bedbugs on the room service menu. It was not a good experience. Except that, the bed was good and bedsheets were great as well. For one night, I heard some TV noises until 1am. It was so intense. I did not know how come TV noise was not reduced across the wall. But I didn't report it to the front desk.

The hotel, although not in the Old Quarter, was amazing. The food, service and rooms where outstanding and a welcome relief from the noise and bustle of the city.

I had a marvelous experience staying with you. The front desk staff were friendly and helpful. The food was delicious. The servers in the restaurant were very customer focused and friendly. Excellent in all respects. Thank you so much.

Room is very small, breakfast, dinner and room service food, coffee were cold.

I stay in executive floor but the furniture is too old for an 5 star hotel. the food in the lounge is poor and staffs are not so friendly and helpful. We've just more our office to the building next door and want to ask for an corporate price with average stay around 300 night/year but Sales people even dont want talk to me although I left my business card there.

i forgot my Ipad in the room. But noone of the hotel informed it with me until i found out in the airport. if informed with me earlier, i had enough time to pick it up. i am asking them to deliver it to me but got no reply from them they can do so or not.

Non-smoking room smelled like someone had smoked in it and there was room perfume to hide the smell (I stayed in another room the following week which had neither the smell nor the room perfume). Also the footsteps in the executive lounge kitchen (I guess) above were loud - this was something I mentioned and had a response on while I was staying.