Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.4/5 916 reviews

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

Description

Hotel extras

  • Step outside and immerse yourself into Hanoi's vibrant and bustling business district

  • Workout in the Fit Lounge, offering modern equipment, and on our brand new Pickleball court

  • Seamless connection! Stay connected with free, high-speed Wi-Fi available throughout the hotel

  • A complimentary, freshly brewed 'wake-up' coffee awaits guests checking out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Telephone
Fax +84 24 3733 0888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  916 reviews

TripAdvisor Rating  4.1/5  1,154 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Xuan M. M. Business - Confirmed reviews ALL

The aspects that I believe do not meet 5-star standards include: - Lengthy check-in procedure (12 minutes). - Lack of proper internal communication, which required the same issue to be explained repeatedly to different staff members. This resulted in confusion regarding the payer and the authorized representative, negatively affecting my manager. - Service execution was not smooth due to the above issues, leading to unexpected additional costs in order to meet time constraints. For example, room service was delivered to the wrong room, and staff refused to enter the incorrect room to retrieve the items. - Inconvenient payment procedures for business travelers, despite my having stayed at the hotel multiple times. (This point is based on comparison with other 5-star hotels and may be omitted, as it relates to Pullman’s internal policy.) - Lack of flexibility in problem-solving. In reality, these issues could have been handled more flexibly. The fact that my suggestions at the time were quickly accepted shows that such solutions were possible, but staff were not empowered or informed enough to act accordingly.

Customer review rating 5.0/5

Klaus B. Solo - Confirmed reviews ALL

Breakfast is unique with make waffle yourself. Super pho

Customer review rating 4.5/5

Freddy M. Families - Confirmed reviews ALL

Staff was patient and provide professional service especially the executive lounge. Excellent & happy on the stay. Will come back again

Customer review rating 2.5/5

Goon K. T. Families - Confirmed reviews ALL

Location not very good. A bit old. But the gym is not bad.

Dear Goon K. T., Please accept our apologies for the delayed reply, and thank you for taking the time to share your detailed feedback. We’re glad you found the gym satisfactory, but I am very sorry the location and the room condition felt disappointing and that the lighting made the environment dim. I apologise for the issues you experienced with the Front Office. This is below the standard we expect. I have reported your comments to Front Office, and Engineering so we can review our check‑in procedures and key‑card activation process; reinforce service training to ensure warmer, more efficient guest interactions; and inspect room lighting where needed. Thank you for telling us what went well and where we fell short — your feedback helps us improve. We hope to welcome you back and deliver a much improved stay. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Customer review rating 3.5/5

Danh N. Solo - Confirmed reviews ALL

Nice service at fitness center. Reception let me check out late as I was sick. Attentive service from Long and Duong in fitness center. Will come back. Small feedback that reception attitude during check in and out would have been more friendlier, lack of cheerful attitude and thank-you. I was not charged with 2m VND deposit as usual for services so I had to pay when using dinner service. Time operations of breakfast and other services were not advised during check-in. It seems reception service has gone down since I was frequently staying here during 20….

Dear Danh N., Greetings from Pullman Hanoi! Thank you for taking the time to share detailed feedback about your stay. I’m glad to hear you received nice service at the fitness centre and that Long and Duong provided attentive support — I will personally pass your compliments to them and the Fitness team. I am very sorry the reception team’s attitude and service at check‑in, and check‑out felt unfriendly and lacked the cheerful courtesy you expected. This is below the standard we aim to deliver. I have shared your comments with Front Office so we can review our service training and reinforce warm, proactive guest interactions. Thank you for telling us what went well and where we fell short — your feedback helps us improve. We look forward to welcoming you back in the future and hope to exceed your expectations. Warm regards, N. Huong Ly Guest Experience Executive Pullman Hanoi

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Other web-users rate our hotel

  • 286 reviews 7.9/10 Location
  • 473 reviews 6.7/10 Room
  • 658 reviews 9/10 Service
  • 8 reviews 9.7/10 WiFi
  • 230 reviews 5.1/10 Vibe
  • 215 reviews 8.9/10 Breakfast
  • 210 reviews 6.8/10 Amenities
  • 165 reviews 7.8/10 Cleanliness

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