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Pullman Hanoi Hotel 5 stars

Customer review rating 4.2/5 4,133 reviews

ALLSAFE approved hotel

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Pullman Hanoi
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+ 27 Services

Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000 hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Hotel services

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express available at any time Additional charge
    • Breakfast à la carte Additional charge
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 242 rooms
    • No room for people with reduced mobility
    • No family room
    • 34 connecting rooms
    • 242 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • English
    • Vietnamese
    • Korean
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Pullman Hanoi Hotel
    • On site
    • 105 parking spaces
    • Public
Well-being
  • Outdoor swimming pool
    • Outside
  • Fit Lounge
    • On site
Boutiques/shopping
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 470 people

Find out more

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,133 reviews

TripAdvisor Rating 4.0/5

982 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Convinience

Customer review rating 4.0/5

T. L. Business - 18/05/2021 Confirmed reviews ALL

Staff are friendly & provide good service. Hotel facility is down.

Dear T. L., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is always a pleasure to receive positive feedback, especially about our Team members. I will share your comments with the whole team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other side, thanks to your constructive feedback concerning hotel facilities that need to be upgraded. We will keep working on the area of improvement you mentioned. Please accept our apologies for any inconvenience you suffered. Thank you again for sharing your experience, and we hope to have other opportunities to welcoming you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Good breakfast

Customer review rating 3.5/5

Hung Business - 26/04/2021 Confirmed reviews ALL

I have stayed in Pullman many times for the symposium. The buffet for dinner is good; likewise the breakfast.

Dear Hung, Thank you for your support to Pullman Hanoi and for taking the time to complete the customer satisfaction survey following your recent stay with us. We are glad to know that you had a pleasant stay with us and you were satisfied with our buffet dinner and breakfast. Your nice comments will help us with our continuing effort to improve the service quality. Thank you once again for your kind feedback and we look forward to welcoming you back to Pulman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Friendly Service

Customer review rating 4.0/5

Anonymous Business - 26/04/2021 Confirmed reviews ALL

Friendly staff with challenging times - check in, room service (dining), breakfast all very friendly and accommodating needs. One thing, I asked cell phone charger (using few days) but hotel does not have any spare ones.

Dear Valued Guest, We very much appreciate your comments regarding your recent stay at Pullman Hanoi. It is always a pleasure to receive positive feedback. Your nice comments about our team members will be a great encouragement to the whole team as we strive to continuously improve the quality of our services. On the other side, we have well noted your feedback regarding the waffle at breakfast, wifi internet speed and the iphone charger. Your comments have been brought to the attention of the hotel management and we will keep working on the areas of improvement you mentioned. Please accept our apologies for the inconveniences you suffered. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Good stay

Customer review rating 5.0/5

Kieu Solo - 23/04/2021 Confirmed reviews ALL

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Dear Kieu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, N. Thi Thanh Binh (Ms) Front Office Manager

As aways good stay

Customer review rating 4.5/5

L. Q. Business - 22/04/2021 Confirmed reviews ALL

- Very fast check in - Easy check out - Well taken care of

Dear L. Q., Thank you for your great review of Pullman Hanoi. We are glad to know that you really enjoyed your stay with us and our services met your expectation. I will share your nice comments with the whole team and I am sure they will be delighted with your nice compliments. Thank you once again and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Comfortable stay

TripAdvisor rating 5.0/5

Juok_77 Business - 20/04/2021 TripAdvisor review

With limited manpower, all team tried their best to accommodate all guests. Breakfast buffet, they remembered my coffee type, clean up quickly etc. Also nice welcome card and clean room, nice service for me (I went to gym about 11pm and couldn't turn on light and called hotel, staff came up and help me out immediately with big smile). Also room service team were friendly and I was happy with all service!

Dear Juok_77, Many thanks for your great review of Pullman Hanoi on Tripadvisor. We are proud to know that our hospitality could meet your expectation even during the difficult time. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Once again, thank you for your feedback and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager

Great service and facilities

Customer review rating 5.0/5

D. Business - 19/04/2021 Confirmed reviews ALL

From airport pickup to sampling the seafood buffet and the gym, the stay was great and staff always provided great service.

Dear D., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is our great pleasure to receive a positive feedback. I will share your nice comments with our team and I am sure they will be encouraged by your remarks. Once again, many thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Good stay

Customer review rating 4.0/5

Anh Business - 16/04/2021 Confirmed reviews ALL

Nice room, good services

Dear ANH, Thank you for having chosen Pullman Hanoi and for taking the time to share with us about your experience during your time staying with us. We are glad to know that you had a pleasant stay with us and you were satisfied with our nice room and good services. On the other side, we thank you for your constructive comment about the communication of the Receptionist on arrival. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, N. Thi Thanh Binh (Ms) Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - 24/03/2021 Confirmed reviews ALL

The staffs are very attentive and supportive.

Dear Valued Guest, Thank you for having chosen Pullman Hanoi and for taking the time to share with us your experience of Pullman Hanoi. We are sorry to read that you were not totally satisfied with our hotel facilities and services. On behalf of the Hotel Management Team, I would like to apologize for all inconveniences you suffered. At Pullman Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On the other side, I am happy to read that our staffs are very attentive and supportive. I will share your nice comment with the whole team and I am sure they will be delighted with your compliment. Once again, thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Great service

Customer review rating 3.5/5

Laura Couples - 23/03/2021 Confirmed reviews ALL

Overall all was fantastic. Very attentive to detailed from the staff. I was disappointed by the bed. Very soft and uncomfortable. We felt rolling to the edge and we got bitten in it at night by bugs.

Dear Laura, Thank you for taking the time to share with us about your experience at Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Wonderful Location, Spacious Room & Wonderful Stay

Customer review rating 5.0/5

C. C. H. Couples - 16/03/2021 Confirmed reviews ALL

It was our 2nd visit to Pullman Hanoi! Weekend travel to Hanoi and Pullman Hotel Hanoi provided everything we needed! We loved the location of the hotel. The distance from our few destination was very reasonable and we saved a lot of time. Check-in & Check-out was very smooth. All staff we met were kind, friendly and always offered assistance. Room was spacious, breakfast was glamorous. Lobby Bar had good drinks and the service staff was very helpful for us to choose the drinks. We will certainly come back to Pullman Hanoi. Accor never fails to meet our expectation!!!

Dear C. Chu H., Thank you for your great review of Pullman Hanoi. We are delighted to know that you really enjoyed your stay and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

Good Experience with Gastronomy Package

Customer review rating 4.5/5

Anonymous Business - 05/02/2021 Confirmed reviews ALL

Well located for my trip. good experience with Gastronomy package especially suitable in situation of distancing measurements

Dear Valued Guest, Thank you for the great review of Pullman Hanoi! We are glad to know that you enjoyed your stay and our services met your expectations. We do hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager

good stay

Customer review rating 4.0/5

N. T. K. X. Business - 03/02/2021 Confirmed reviews ALL

clean, staff is friendly and supportive. The lobby is nice

Dear Mrs. N. Thi Kim Xuyen, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience about our hotel facilities and services. We are glad to know that you had a pleasant stay with us and you were impressed by our friendly and supportive staffs. I will share your nice feedback with the team and I am sure they will be encourgared by your remarks. However, I can see that the Accor’s loyalty programme has been rated at 50% without any specific comment. It would be highly appreciated if you could share with us more details for our further improvement. Customer satisfaction is really important for us, especially our loyalty members. Please rest assured that your constructive feedback will be used to improve our service quality. Please accept our sincere apologies for any inconvenience you suffered. Once again, many thanks for your review and we look forward to have many other opportunities to welcoming you back to Pullman Hanoi in the near future. Warm regards, N. Thi Thanh Binh (Ms) Front Office Manager

A pleasant stay under Covid circumstance

TripAdvisor rating 5.0/5

QNgNg Business - 04/11/2020 TripAdvisor review

The team was listening to my previous feedback and did a lot better to satisfy the returning guest. Upgrade was generous and the evening canapé in the best of Accor in Hanoi. Hope to receive the same nice treatment for my new next stay.

Dear ngocn962, Thank you very much for taking the time to write this fantastic review. We are thrilled to know that you really had a great experience in Pullman Hanoi and enjoyed the generous upgrade. We are glad that you were impressed with the canapes with serve for our executive guest. Thank you for recommending us to others and we look forward to welcoming you again for another memorable experience. Yours Faithfully Vincent OLIVIER Resident Manager

Comfortable stay with 5-star facilities

TripAdvisor rating 5.0/5

thaovuxuan Business - 05/10/2020 TripAdvisor review

Not so far from Sword Lake, good room facilities, good services, comfortable & clean bed, quiet at night so easy to sleep. I like their online check in which helps make it fast at the reception. Will be back to this hotel in future.

Dear Thaovuxuan, Thank you so much for taking the time to write such a great review. It's great to know that the location of the hotel is convenient for you to travel around and you liked our hotel room, service and all facilities especially our online check in which help for a fast hotel check in. We are all looking forward to welcoming you back to Pullman Hanoi soon. Yours Faithfully Vincent Olivier Resident Manager

Great hospitality in difficult times

TripAdvisor rating 4.0/5

RePhoenix Business - 21/07/2020 TripAdvisor review

Despite the Executive Lounge being closed during my last stay because of the consequences of Covid-19, Resident Manager Vincent Olivier and his team are still showing the same enthusiasm and hospitality that I have always been used to at the Pullman Hanoi. The Executive Lounge personnel are now familiar, friendly faces on the lobby front desk, and the restaurant staff for breakfast were wonderful. Congratulations to all at the hotel for performing so well in uncertain, difficult conditions.

Dear Rephoenix, Thank you for choosing to stay with us again and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and that my team shows the same enthusiasm as always even during this special time. My team is glad to read your comments, it make them feel even more motivated to provide a great customer service. We hope to see you soon again on your next visit to Hanoi Yours Faithfully Vincent OLIVIER Resident Manager

Excellent Pullman in Hanoi

TripAdvisor rating 5.0/5

wizz1410 26/02/2020 TripAdvisor review

This is a really good hotel in Hanoi. Not in the old quarter but a shorty cheap Grab ride there. All the staff at the Executive Lounge were very attentive and resolved a couple of room problems very quickly. Restaurants provided a large scope of dishes that would suit anyone and at a reasonable price.overall a very good Hotel with great staff.

Dear wizz1410, Thank you for taking the time to leave your lovely feedback about your recent visit at the Pullman Hanoi. It’s a pleasure to read that you loved and enjoyed our executive lounge and that our team were very attentive and resolved quickly some issues. Thank you for highlighting our La Cheminee Restaurant breakfast buffet which is very popular amongst our guest. Thank you for your ongoing support to Pullman Hanoi and for taking the time to share your comments via TripAdvisor. We look forward to welcoming you back again soon. Yours Faithfully Vincent OLIVIER Resident Manager

Short busniess trip stay

TripAdvisor rating 5.0/5

HKBusinessTraveller Business - 19/01/2020 TripAdvisor review

Repeat stay at Pullman Hanoi. On of the go to hotels in Hanoi. Ladies at the executive lounge are very friendly and helpful. Good location - but maybe not the absolutely best if you visit as tourist and want to walk around in old town. Great gym - one of the best hotel gyms in Hanoi.

Dear HKBusinessTraveller, Thank you for choosing to stay with us and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great time with us and that our team at the executive lounge made your stay memorable. Thank you for highlighting their friendliness. Also, we are very happy to know that your recommend our gym center which you find one of the best in Hanoi. We look forward to welcoming you back soon. Best Regards Vincent OLIVIER Resident Manager

A bit disappointing

TripAdvisor rating 3.0/5

G2204JRpauloa Family - 04/01/2020 TripAdvisor review

I’ve stayed at other Pullman hotels before (in Saigon and a few others in Brazil) and was expecting to see something as good as those in Hanoi.That didn’t happen. Everything from the check in experience to the check out disappointed. At the restaurant the staff barely spoke any English. Rooms need some improvement. Location is not great.

Dear G2204JRpauloa, Thank you for taking the time to share your experience. We have noted your comments regarding the restaurant and the room condition.We will definitely try to find solutions in order to make sure future customer have a better experience. Thank you again for your feedback, we hope that you will give us another opportunity to better serve you in the future. Best Regards Vincent OLIVIER Resident Manager

A Disappointment

TripAdvisor rating 3.0/5

Peter H Couples - 20/12/2019 TripAdvisor review

Normally love Pullman hotels, but this one was a disappointment. When we arrived late evening we were given our voucher for a welcome drink that was valid for that evening only we were told. We arrived at 10.30 and the bar shut at 11.00. No time to use even if we wanted to after unpacking. The temperature in the room was 26 degrees. Tried to get the air conditioning to coolness but whatever we tried temperature remained between 26 and 28. It was like trying to sleep in a sauna. We were out early next day and when back asked how we could cool the room and we're told all rooms were set to that temperature as some guests felt cold. We were offered a room change but the hassle was too much given we were told other room was likely to be the same issue. So we had 3 nights as sleep in over hot airless room with condensation running down the windows. A few other things we noted were: toilet flush broken and loose and did not always work properly; bar and restaurant so cold you needed winter clothes if you wanted to sit for any time; smoking areas at the front lacked adequate ashtrays meaning people throwing cigarette ends on floor (front of hotel not looking so impressive); broken chairs in the smoking areas; staff not that friendly or helpful (noone have us feedback when we complained about the heating a second time); last morning we had breakfast in our room as we had an early pick up - why did we get 2 half full cups of cold coffee? It was a shame as location of hotel is good and one can walk about 20 minutes to old quarter, etc. Also we thought food was good in the restaurant even though one needed to wear a jumper to keep warm while eating. Hotel really needs a change in management if it is to call itself a Pullman hotel.

Dear Peter H, Thank you for the review and for sharing your experience with other travelers on TripAdvisor. Please accept my sincere apology for the shortfall of service and issues you experience during your stay. As I seriously take our guest’ feedback concerning the quality of service and product, I investigate further properly with the team. We reviewed your detailed feedback and already implemented some actions and improvements to avoid future guest disappointments. We hope you will give us another chance. Please contact me direct on h7579-om@accor.com and I will ensure your stay is this time stress-free. Yours Faithfully Vincent OLIVIER Resident Manager

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