Dear Samet Beyoglu S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tran Thang Front Office Manager

Dear Mr. Jean-Yves L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Trang as we strive to continuously improve the quality of our services. Thank you for your loyalty as a Platinum member and we hope your next visit will be as pleasant as the previous one. Sincerely, Tran Thang Front Office Manager

Dear Dan M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Kieu Trang as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tran Thang Front Office Manager

Dear Dai Thanh Nhan V., Thank you for taking the time to tell us about your experience at Pullman Hotel Hanoi. I am really sorry to read that your experience did not reflect the usual friendly and efficient service our team provides. Please allow me to express my sincere apologies. Please know that Hotel Management Team has been informed and will take appropriate action to prevent future occurrence. Once again, thank you again for bringing these issues to our attention. We hope to be able to welcome you back soon so you can have the great experience so many of our guests praise us for. Best regards, Tran Thang Front Office Manager Kind regards, Sincerely,

Dear Edwin L., We very much appreciate your comments regarding your stay at the Pullman Hotel Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for being a member of Accor live Limitness and we hope to see you again soon for another magnifique journey with us. Sincerely, Tran Thang Front Office Manager

Dear Seo H. C., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are not allow our staff to do those kind of action. Our Manager has been informed and will take appropriate action to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thang Front Office Manager

Dear Mr. Maduranga G., Thank you for spending such high words for your most recent experience at Pullman Hanoi. It makes our day to know that our colleague, particularly Ms. Loan, have contributed to making your stay an unforgettable one. Your recognition of our efforts are very encouraging and will certainly empower our colleagues to strive for the best every day. Thank you for your loyalty as a Limitness member of Accor and we hope to have you back in the near future. Kind regards, Tran Thang Front Office Manager

Dear Mr. Boonhui K., Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team, especially Ly at front desk will be very happy to see such a wonderful feedback that their efforts and hard work paid off. Thank you for your loyalty as a Gold member of Accor Live Limitness and we look forward to welcome you back again in the near future. Sincerely, Tran Thang Front Office Manager

Dear Khun M., I would like to send you my sincerely apology for your unhappy experience at Pullman Hanoi relating points earning process. I had also sent you email with my action to the points and stays updated earning. This is my responsibility to conduct ALL Member refresh training to team immediately to avoid the similar mistake in the future. I do hope that we have chance to welcome you back with changed and professional services to meet your expectation With best regards, Tran Thang Front Office Manager

Dear ThianCheng, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience on Tripadvisor. I am very sorry to read that you were not satisfied with our internet service . Your feedback has been brought to the attention of the Hotel Management. Actions have been taken to fix the issue and to be sure that it will not happen again in the future. Please accept our sincere apologies for the inconvenience you suffered. About the study chair, your preference has been shared with our Executive Housekeeper for a better preparation for your next stay. Finally, we are glad to know that our customer service could meet your expectations. Your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We do hope to have other opportunities to welcoming you back to Pullman Hanoi in the near future. With best regards, Nguyen Thi Thanh Binh Front Office Manager

Dear Juok_77, Many thanks for your great review of Pullman Hanoi on Tripadvisor. We are proud to know that our hospitality could meet your expectation even during the difficult time. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Once again, thank you for your feedback and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager

Dear ngocn962, Thank you very much for taking the time to write this fantastic review. We are thrilled to know that you really had a great experience in Pullman Hanoi and enjoyed the generous upgrade. We are glad that you were impressed with the canapes with serve for our executive guest. Thank you for recommending us to others and we look forward to welcoming you again for another memorable experience. Yours Faithfully Vincent OLIVIER Resident Manager

Dear Thaovuxuan, Thank you so much for taking the time to write such a great review. It's great to know that the location of the hotel is convenient for you to travel around and you liked our hotel room, service and all facilities especially our online check in which help for a fast hotel check in. We are all looking forward to welcoming you back to Pullman Hanoi soon. Yours Faithfully Vincent Olivier Resident Manager