Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,412 reviews

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

Description

Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Telephone
Fax +84 24 3733 0888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,412 reviews

TripAdvisor Rating  4.0/5  1,088 reviews

Certificate of excellence 2024

Easy stay

Customer review rating 4.0/5

Bruce A. Business - Confirmed reviews ALL

Good hotel.. only negatives are the billing system is old school and the hotel doesn’t have any convinent shop close by such as circle K to get drinks or snacks. Maybe hotel can open one in lobby for easier snacking

Great amenties

Customer review rating 5.0/5

Chris Families - Confirmed reviews ALL

Fantastic stay. Room was magnificent. Good selection at breakfast.

Good location, excellent service, and great property

Customer review rating 5.0/5

Kelvin Business - Confirmed reviews ALL

Rooms were large, clean, and comfortable. Breakfast was an impressive variety and good quality. Service and staff were immaculate and attentive. Everything expected of Pullman and more! :)

Good stay but not 100% Satisfied

Customer review rating 2.0/5

Jane M. Business - Confirmed reviews ALL

I stayed in your hotel for 21 days but I was originally booked for 23 days. I had to leave earlier than expected due to an emergency. But still, I stayed in your hotel for 21 days and you didn't provide any consideration to refund the remaining days that I've cancelled or at least provide anything like maybe a discount or anything like a member ship card or any options. Anyway I will not argue anymore but I think you don't know how to value your customers. It's all about just money. My room is good and always clean. Aircon is working well. Iron and hair dryer is useful. However, there is no toilet bidet. Bidet is really important! They gave me a welcome snack upon my arrival. They regularly change my bed sheet, towel and refill toiletries, coffee, tea and water. My stuffs were secure as well. One of the things that I don't like was, housekeeper kept on disturbing my sleep. They kept of ringing the doorbell 3 times even if the "make up my room" tag is not hangging outside the door. I always have to tell them to clean in the afternoon. There was one instance where I forgot to lock the door and they entered my room after ringing the doorbell 3 times. The food in the breakfast buffet was great and delicious, they serve the same food everyday. The staff there are always happy to serve you. But if you are staying for 21 days and they are serving the same food everyday, the food became so boring. I also ask one receptionist if I can have a breakfast in my room because I learned that you are serving breakfast in bed, she told me that I need to go the restaurant and get my self a food and I can bring it in my room. So I did that, but the staff in the restaurant told me that I can only eat in the restaurant and no food is allowed to bring outside the restaurant. That was so embarrassing experience. The pool and gym is also great but jacuzzi is not that clean and there is a smell. I also noticed that you don't let the grab motorcycle enter your hotel. Why is that? Overall, I still consider my stay as good because I feel comfortable and secure in my room but the overall service and staff, needs improvement.

Dear Ms M., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. Whilst I appreciated that you made a point of highlighting the positive aspects of your stay, I am so sorry that your experience was somewhat soured by the departure experience. Please allow me to express my sincerest apologies. Having looked into the situation I understand that your stay was booked and prepaid by your travel agent, which unfortunately made it impossible for us to offer you a refund, as your agent was our principle contract partner. However, we do appreciate you choosing our hotel for your stay in Hanoi and would like to find a solution to restore your faith in us. Are you planning to return to Hanoi in the foreseeable future? If so, could you kindly contact me directly to assist you with the arrangements for your stay. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to have an opportunity of welcoming you back at Pullman Hanoi in the not too distant future. Sincerely, Bodo Klingenberg General Manager

Good Stay

Customer review rating 4.5/5

Ashish S. Couples - Confirmed reviews ALL

Location of hotel in Old Quarter area is good and hospitality is good

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Other web-users rate our hotel

  • 298 reviews 7/10 Location
  • 575 reviews 6.2/10 Room
  • 685 reviews 8.4/10 Service
  • 29 reviews 4.4/10 WiFi
  • 269 reviews 4.8/10 Vibe
  • 243 reviews 5.2/10 Amenities
  • 221 reviews 9.1/10 Breakfast
  • 212 reviews 6.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.