Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,468 reviews

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Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI

GPS:21.029786, 105.828575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,468 reviews

TripAdvisor Rating  4.0/5  1,084 reviews

Certificate of excellence 2024

An satisfactory stay.

TripAdvisor rating 4.0/5

CheongKamHoe TripAdvisor review

I had a night here after returning from Sapa. We had a late arrival. Upon arrival, we were escorted to the executive lounge where Ms Huong took care of us well. The executive lounge was rather small but functional. The evening cocktail spread was very acceptable for me. The staff were attentive and extended the hours a little longer. We were flabbergasted to have been upgraded to a full suite even though we had booked the lowest category. I felt the suite was huge with lovely welcome amenities. Evening turn down service was offered. However, the room, the lounge are showing numerous signs of wear and tear. Yet, all staff were attentive and extremely friendly. At breakfast, Ms Ngoan, the captain at Le Chinne took great care of us. She made us feel very welcome and making sure our breakfast experience was perfect. The spread was huge. Mr Chris Son, the operation manager even took time to have a small chat at our table. Before leaving the hotel, I requested a coffee for take away and i got it for free from Ms.Ngoan. A special mention to Ms Huong who went beyond her beck and call sending me a loal vietnamese coffee with some sparkling water to my room as she didn't see me returning to the lounge. Such an gesture was beyond words. Thank you, Pullman Hanoi. You are showing your age but I would still return to see you one day.

Mint Bar review

TripAdvisor rating 5.0/5

linhanh N TripAdvisor review

I met a very nice manager from the Mint Bar on Saturday evening (18th May), just unfortunately I didn't remember his name. Anyway he made my family and I were so happy to spend our time in Pullman for dinner. He welcomed us so nicely, professional and provided all the requests from us. Overall Im so satisfied with the experience of the service here, thank u guys!

Comfy bed but otherwise very old facilities

Customer review rating 3.0/5

Kien N. Business - Confirmed reviews ALL

Pluses: comfy bed, large shower and hot strong water; good breakfast buffet. Minuses: old stenchy carpet, old toilet and often didn't flush properly

Nice comfortable stay

Customer review rating 5.0/5

Ag Families - Confirmed reviews ALL

Being an Accor gold member, we got upgraded to a higher category. It was a very good stay.

Good Stay

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I love the lounge experiences

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Other web-users rate our hotel

  • 283 reviews 7.2/10 Location
  • 561 reviews 6/10 Room
  • 690 reviews 8.3/10 Service
  • 30 reviews 4.8/10 WiFi
  • 268 reviews 4.7/10 Vibe
  • 244 reviews 4.9/10 Amenities
  • 219 reviews 9/10 Breakfast
  • 201 reviews 6.1/10 Comfort

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