Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.4/5 932 reviews

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

Description

Hotel extras

  • Step outside and immerse yourself into Hanoi's vibrant and bustling business district

  • Workout in the Fit Lounge, offering modern equipment, and on our brand new Pickleball court

  • Seamless connection! Stay connected with free, high-speed Wi-Fi available throughout the hotel

  • A complimentary, freshly brewed 'wake-up' coffee awaits guests checking out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Telephone
Fax +84 24 3733 0888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  932 reviews

TripAdvisor Rating  4.1/5  1,154 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Chee C. D. T. Business - Confirmed reviews ALL

When I checked in on 19th Nov 2025, I paid the full amount of VND 10,000,000 in cash for 5 days and 4 nights stay. However, the front counter staff was reluctant to provide me with a deposit receipt. I had to go to the front counter another 2 times to obtain the deposit receipt. I m wondering, how could a 5 star hotel not provide a deposit receipt when money was paid. As a customer, I demanded for the deposit receipt as I need proof that I had made payment. Secondly, during check-out. Prior to my trip, I had email to reservation that I needed to split the Inc into 2 (1 inv for company for 3 night stay and another 1 invoice for personal for 1 night stay) and I had also reminded the front counter staff during check-in. However, during check-out, the from counter staff gave me 1 invoice. I had to explain to the front counter staff that I had made specific request for the invoices. I had to wait for the front counter staff to sort out the inv. My final dissatisfaction is until today, I had not received the digital invoices. During check-out, I received the hard copy invoices and I informed the front counter staff that I would also want the digital invoices. The staff said ok and confirmed my email address. However, until today, I have not received it. I hope you could assist to email to me the digital invoices. Your front counter staff needs more training. Otherwise, I had a very pleasant stay.

Good experience...

TripAdvisor rating 5.0/5

Ufuk H TripAdvisor review

It was a excellent experience to stay Pullman Hanoi with my family. Specially thanks to nice guy Cuong at concierge. Thanks...

Customer review rating 2.0/5

Sani A. Business - Confirmed reviews ALL

I asked for an early check in since I had a meeting and had to shower and change. I reached the hotel even though I did a check in online a couple of days before, on arrival I was told sorry the house keeping staff is busy it will take time once I arrived, I changed in the bathroom in the lobby. What's the point in being a gold accor member and being told that? No upgrades on the room? Cause I used points? Again I usually have these weird issues with all Pullman hotels, I'm assuming it's a cost saving measure. It's just annoying, just tell me straight up in advance during my email interaction, don't leave me hanging. Staff was great, location was good. Rooms a bit dated and that's about it.

Customer review rating 5.0/5

Sivaji R. Business - Confirmed reviews ALL

Room is well maintained, staffs are well behaved , food is good

Customer review rating 4.5/5

Fenny K. Families - Confirmed reviews ALL

Good stay, great service and hospitality. Wide range of variety served at breakfast and I enjoyed my platinum benefit here.

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Other web-users rate our hotel

  • 282 reviews 7.9/10 Location
  • 473 reviews 6.7/10 Room
  • 635 reviews 9/10 Service
  • 8 reviews 9.7/10 WiFi
  • 228 reviews 5.1/10 Vibe
  • 215 reviews 8.9/10 Breakfast
  • 206 reviews 6.7/10 Amenities
  • 165 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.