Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.4/5 917 reviews

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

Description

Hotel extras

  • Step outside and immerse yourself into Hanoi's vibrant and bustling business district

  • Workout in the Fit Lounge, offering modern equipment, and on our brand new Pickleball court

  • Seamless connection! Stay connected with free, high-speed Wi-Fi available throughout the hotel

  • A complimentary, freshly brewed 'wake-up' coffee awaits guests checking out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Telephone
Fax +84 24 3733 0888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  917 reviews

TripAdvisor Rating  4.1/5  1,154 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Goon K. T. Families - Confirmed reviews ALL

Location not very good. A bit old. But the gym is not bad.

Dear Goon K. T., Please accept our apologies for the delayed reply, and thank you for taking the time to share your detailed feedback. We’re glad you found the gym satisfactory, but I am very sorry the location and the room condition felt disappointing and that the lighting made the environment dim. I apologise for the issues you experienced with the Front Office. This is below the standard we expect. I have reported your comments to Front Office, and Engineering so we can review our check‑in procedures and key‑card activation process; reinforce service training to ensure warmer, more efficient guest interactions; and inspect room lighting where needed. Thank you for telling us what went well and where we fell short — your feedback helps us improve. We hope to welcome you back and deliver a much improved stay. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Customer review rating 3.5/5

Danh N. Solo - Confirmed reviews ALL

Nice service at fitness center. Reception let me check out late as I was sick. Attentive service from Long and Duong in fitness center. Will come back. Small feedback that reception attitude during check in and out would have been more friendlier, lack of cheerful attitude and thank-you. I was not charged with 2m VND deposit as usual for services so I had to pay when using dinner service. Time operations of breakfast and other services were not advised during check-in. It seems reception service has gone down since I was frequently staying here during 20….

Dear Danh N., Greetings from Pullman Hanoi! Thank you for taking the time to share detailed feedback about your stay. I’m glad to hear you received nice service at the fitness centre and that Long and Duong provided attentive support — I will personally pass your compliments to them and the Fitness team. I am very sorry the reception team’s attitude and service at check‑in, and check‑out felt unfriendly and lacked the cheerful courtesy you expected. This is below the standard we aim to deliver. I have shared your comments with Front Office so we can review our service training and reinforce warm, proactive guest interactions. Thank you for telling us what went well and where we fell short — your feedback helps us improve. We look forward to welcoming you back in the future and hope to exceed your expectations. Warm regards, N. Huong Ly Guest Experience Executive Pullman Hanoi

Customer review rating 4.5/5

Benedictus W. J. Families - Confirmed reviews ALL

My request for connecting room is fullfill by the hotel even im booking the room with 2 different booking. Thank you

Customer review rating 2.5/5

Chee C. D. T. Business - Confirmed reviews ALL

When I checked in on 19th Nov 2025, I paid the full amount of VND 10,000,000 in cash for 5 days and 4 nights stay. However, the front counter staff was reluctant to provide me with a deposit receipt. I had to go to the front counter another 2 times to obtain the deposit receipt. I m wondering, how could a 5 star hotel not provide a deposit receipt when money was paid. As a customer, I demanded for the deposit receipt as I need proof that I had made payment. Secondly, during check-out. Prior to my trip, I had email to reservation that I needed to split the Inc into 2 (1 inv for company for 3 night stay and another 1 invoice for personal for 1 night stay) and I had also reminded the front counter staff during check-in. However, during check-out, the from counter staff gave me 1 invoice. I had to explain to the front counter staff that I had made specific request for the invoices. I had to wait for the front counter staff to sort out the inv. My final dissatisfaction is until today, I had not received the digital invoices. During check-out, I received the hard copy invoices and I informed the front counter staff that I would also want the digital invoices. The staff said ok and confirmed my email address. However, until today, I have not received it. I hope you could assist to email to me the digital invoices. Your front counter staff needs more training. Otherwise, I had a very pleasant stay.

Dear Chee C. D. T., Please accept my sincere apologies for the frustration you experienced with our Front Desk during your stay. I’m very sorry you had to return to the desk multiple times to obtain a deposit receipt, that your invoice split request was not handled smoothly at check‑out, and that the digital invoices were not sent promptly — this fell short of the service standard we aim to deliver. As soon as we were made aware, we informed Front Desk and Finance and arranged for the correct digital invoices to be issued. I’m glad this has now been resolved. We will also reinforce training on deposit receipts, invoice handling, and follow‑up procedures so this does not happen again. We appreciate your valuable insights, as they help us improve our services. We hope to welcome you back soon so you can experience the improvements we make. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Good experience...

TripAdvisor rating 5.0/5

Ufuk H TripAdvisor review

It was a excellent experience to stay Pullman Hanoi with my family. Specially thanks to nice guy Cuong at concierge. Thanks...

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Other web-users rate our hotel

  • 286 reviews 7.9/10 Location
  • 473 reviews 6.7/10 Room
  • 658 reviews 9/10 Service
  • 8 reviews 9.7/10 WiFi
  • 230 reviews 5.1/10 Vibe
  • 215 reviews 8.9/10 Breakfast
  • 210 reviews 6.8/10 Amenities
  • 165 reviews 7.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.