Pullman Hanoi Hotel 5 stars

Customer review rating 4.2/5 4,011 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Hanoi
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+ 24 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • "Free shuttle bus to the old quarter. "

  • Free 'wake-up' coffee for guests who check out before 6am

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Table tennis (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds,City View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA CHEMINÉE

Type of cuisine: International

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MINT

Non contractual photo

Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 470 people

Find out more

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,011 reviews

tripadvisor

TripAdvisor Rating 4.0/5

978 reviews

Good stay

Customer review rating 4.2/5

N. N. S. Couples - 15/10/2020 Confirmed reviews ALL

Kind, friendly and easy going staff

Dear N. NGOC S., Thank you for sharing your experience following your recent stay at Pullman Hanoi. We are glad that you enjoyed your stay and you were impressed by the performance of our staff. On the other hand, your feedback concerning the Wifi internet service has been shared with the IT Manager and he will work hard to fix the issue. Please accept our apologies for the inconvenience caused. Once again, thank you for your feedback and we hope to see you again very soon. Best regards, Guest Experience Team Pullman Hanoi Hotel H7…

Cost cutting turned the facility into a 1 star hotel

Customer review rating 4.2/5

Kien Business - 08/10/2020 Confirmed reviews ALL

No spa No gym till 12pm No staff welcoming, dooropening for late arrival

Dear Kien, Thank you for taking the time to share with us about your experience at Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a good service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Somewhat satisfied

Customer review rating 4.2/5

Edwin C. Business - 08/10/2020 Confirmed reviews ALL

The stay and amenities was great. Just felt that the operating hours of gym/ sauna and facilities of 12pm to 830am is queer. Business travelers usually start their mornings early with a workout of sorts or they do so after work. Probably should keep those facilities open still from the usual 6am to 10pm. Can save energy during such times by turning everything off when no one is using but keep it open for guests use when needed.

Dear Edwin C., Thank you for having chosen Pullman Hanoi and for your constructive comments regarding your stay at Pullman Hanoi. We are glad to know that your stay was great and you liked our amenities. I am sure your positive feedback will be a great encouragement for the whole team. Regarding the opening time of our Fitness Lounge; please be informed that after receiving your comments, we already changed the time of operation back to normal. Guest inhouse can access to Gym 24/7 with the room key. Please accept our sincerest apologies for the inconveniences you suffered. Customer satisfaction is really important for us and you have our commitment that all of your constructive comments will be used to improve our service quality for our valued guests. We thank you again for your comments and we hope to have other oppurtunities to welcoming you back to Pullman Hanoi very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Front Office Manager Email: h7…

Comfortable stay with 5-star facilities

TripAdvisor rating 4.0/5

thaovuxuan Business - 05/10/2020 TripAdvisor review

Not so far from Sword Lake, good room facilities, good services, comfortable & clean bed, quiet at night so easy to sleep. I like their online check in which helps make it fast at the reception. Will be back to this hotel in future.

Dear Thaovuxuan, Thank you so much for taking the time to write such a great review. It's great to know that the location of the hotel is convenient for you to travel around and you liked our hotel room, service and all facilities especially our online check in which help for a fast hotel check in. We are all looking forward to welcoming you back to Pullman Hanoi soon. Yours Faithfully Vincent Olivier Resident Manager

Good stay

Customer review rating 4.2/5

Huy T. Business - 02/10/2020 Confirmed reviews ALL

Great hospitality: the staff with warm greeting, furniture, a-la-cart breakfast. Except one thing: the room was too dark (due to not enough electric light)

Dear Huy T., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your nice comments about the staff with warm greeting, furniture, a-la-cart breakfast with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the lighting system in room and wifi internet service, your comments have been brought to the attention of the Hotel Management and we will find solution to fix all issues. Please accept our apologies for all inconveniences caused to you. Once again, our most sincere thanks for yourfeedback. We hope to have many other chances to welcoming you back to Pullman Hanoi in the near future. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Normal

Customer review rating 4.2/5

Eden Business - 27/09/2020 Confirmed reviews ALL

The opeong time of gym and pool is quite late. (From 12pm) I need to use the gym in the morning but Couldn’t make it :(

Dear Eden, First of all, I would like to thank you for having chosen Pullman Hanoi and for taking the time to complete the customer satisfaction survey following your recent stay with us. We are really sorry to learn that you were not satisfied with our hotel facilities and services. Your feedback has been shared with the Hotel Management Team and we will keep working on all areas of improvement you mentioned. Please accept our sincerest apologies for all inconveniences you suffered. Even we understand that our services did not meet your requirement, we do hope to have another chance to welcome you back to Pullman Hanoi in the near future. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Good stay

Customer review rating 4.2/5

Trung L. Business - 22/09/2020 Confirmed reviews ALL

Clean and quiet but unable to use the swimming pool and gym room for the morning.

Good stay

Customer review rating 4.2/5

H. T. Business - 18/09/2020 Confirmed reviews ALL

nice employees, professional service and acceptable facility

Dear H. T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Well located, Good stay

Customer review rating 4.2/5

L. D. T. Business - 12/08/2020 Confirmed reviews ALL

good

Good room, good food and good staffs

Customer review rating 4.2/5

Hoàng D. Solo - 03/08/2020 Confirmed reviews ALL

I booked a room with points and used voucher to upgrade to Deluxe level. So amazing when I opened the door of my room: the welcome card from Manager + fruit plate were ready on the table. Very fast and so happy to me. Deluxe room is large and comfortable, with good view. Everything was ok to me.

Dear Mr. H. Dung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…
Customer review rating 4.2/5

Tam Business - 31/07/2020 Confirmed reviews ALL

My sleeping was influenced by a noise at mid night due to worker were repairing a room next to. Others are fine. Well preparation

Dear Ms. Tam, First of all, we would like to thank you for having chosen Pullman Hanoi. We also thank you for taking the time to write a review following your recent stay with us. We are glad to know that you overall had a pleasant stay with us. However, we are really sorry to read that your sleep was disturbed by a noise at midnight. Right after receiving your feedback, we contacted the contractor of the office building next to the hotel and reminded them not to make any noise at night time. Please accept our sincerest apologies for the inconvenience you suffered. Customer satisfaction is really important for us and please rest assured that all of your comments are valuable for us to improve our service quality. Once again, we thank you for your constructive feedback. And we hope to welcome you back to Pullman Hanoi very soon. Warmest regards, Nguyen Thi Thanh Binh Front Office Manager Pullman Hanoi Hotel H7…

Good service and location as well

Customer review rating 4.2/5

C. V. T. Solo - 30/07/2020 Confirmed reviews ALL

the staff is gentle, and always give nice smile to clients, taking care clients are good but the food in the morning buffet is too few dishes

Dear Mr. C. Van T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the morning breakfast variety, your feedback has been shared with the Executive Chef and F&B Manager and we are working to find suitable options. Thank you again for sharing your experience, and we hope to welcome you back to Pullman Hanoi in the near future. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Great hospitality in difficult times

TripAdvisor rating 4.0/5

RePhoenix Business - 21/07/2020 TripAdvisor review

Despite the Executive Lounge being closed during my last stay because of the consequences of Covid-19, Resident Manager Vincent Olivier and his team are still showing the same enthusiasm and hospitality that I have always been used to at the Pullman Hanoi. The Executive Lounge personnel are now familiar, friendly faces on the lobby front desk, and the restaurant staff for breakfast were wonderful. Congratulations to all at the hotel for performing so well in uncertain, difficult conditions.

Dear Rephoenix, Thank you for choosing to stay with us again and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and that my team shows the same enthusiasm as always even during this special time. My team is glad to read your comments, it make them feel even more motivated to provide a great customer service. We hope to see you soon again on your next visit to Hanoi Yours Faithfully Vincent OLIVIER Resident Manager

Well located

Customer review rating 4.2/5

N. H. C. Business - 19/07/2020 Confirmed reviews ALL

Nice and comfortable

Dear N. Hung C. We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, we have well noted your feedback regarding the speed of internet connection and we will work with our internet provider to improve this. Thank you again for sharing your experience, and we hope to welcome you back to Pullman Hanoi very soon. Kind regards, Guest Experience Team Pullman Hanoi Hotel H7…
Customer review rating 4.2/5

Anonymous Business - 13/07/2020 Confirmed reviews ALL

Overall, was okay. There was no room service at the hotel, which is somewhat expected for high-star hotel. In addition, there was no air conditioning in all of the common areas of the hotel (including on the floor and elevators). We held a conference at the hotel on level 1 and even the common area outside of the conference center was not air conditioned, making it quite uncomfortable.

Dear Valued Guest, Thank you for taking the time to share with us about your experience at Pullman Hanoi. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

Well located for my business

Customer review rating 4.2/5

Anonymous Business - 07/07/2020 Confirmed reviews ALL

Effective reception and easy stay

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team Pullman Hanoi Hotel H7…

It is good stay

Customer review rating 4.2/5

L. L. C. Business - 27/06/2020 Confirmed reviews ALL

Friendly services

Good stay

Customer review rating 4.2/5

Ken L. Business - 27/06/2020 Confirmed reviews ALL

Good

Good stay

Customer review rating 4.2/5

J. Business - 30/03/2020 Confirmed reviews ALL

I’m a crew member in a 24 hrs layover, everything was ok, thanks

Free wine!!

Customer review rating 4.2/5

Simon W. Couples - 14/03/2020 Confirmed reviews ALL

Great room and friendly and helpful staff

Dear Simon W., We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

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