Pullman Hanoi Hotel 5 stars

With limited manpower, all team tried their best to accommodate all guests. Breakfast buffet, they remembered my coffee type, clean up quickly etc. Also nice welcome card and clean room, nice service for me (I went to gym about 11pm and couldn't turn on light and called hotel, staff came up and help me out immediately with big smile). Also room service team were friendly and I was happy with all service!

From airport pickup to sampling the seafood buffet and the gym, the stay was great and staff always provided great service.

Nice room, good services

The staffs are very attentive and supportive.

Overall all was fantastic. Very attentive to detailed from the staff. I was disappointed by the bed. Very soft and uncomfortable. We felt rolling to the edge and we got bitten in it at night by bugs.

It was our 2nd visit to Pullman Hanoi! Weekend travel to Hanoi and Pullman Hotel Hanoi provided everything we needed! We loved the location of the hotel. The distance from our few destination was very reasonable and we saved a lot of time. Check-in & Check-out was very smooth. All staff we met were kind, friendly and always offered assistance. Room was spacious, breakfast was glamorous. Lobby Bar had good drinks and the service staff was very helpful for us to choose the drinks. We will certainly come back to Pullman Hanoi. Accor never fails to meet our expectation!!!

Well located for my trip. good experience with Gastronomy package especially suitable in situation of distancing measurements

clean, staff is friendly and supportive. The lobby is nice

The team was listening to my previous feedback and did a lot better to satisfy the returning guest. Upgrade was generous and the evening canapé in the best of Accor in Hanoi. Hope to receive the same nice treatment for my new next stay.

Not so far from Sword Lake, good room facilities, good services, comfortable & clean bed, quiet at night so easy to sleep. I like their online check in which helps make it fast at the reception. Will be back to this hotel in future.

Despite the Executive Lounge being closed during my last stay because of the consequences of Covid-19, Resident Manager Vincent Olivier and his team are still showing the same enthusiasm and hospitality that I have always been used to at the Pullman Hanoi. The Executive Lounge personnel are now familiar, friendly faces on the lobby front desk, and the restaurant staff for breakfast were wonderful. Congratulations to all at the hotel for performing so well in uncertain, difficult conditions.

This is a really good hotel in Hanoi. Not in the old quarter but a shorty cheap Grab ride there. All the staff at the Executive Lounge were very attentive and resolved a couple of room problems very quickly. Restaurants provided a large scope of dishes that would suit anyone and at a reasonable price.overall a very good Hotel with great staff.

Repeat stay at Pullman Hanoi. On of the go to hotels in Hanoi. Ladies at the executive lounge are very friendly and helpful. Good location - but maybe not the absolutely best if you visit as tourist and want to walk around in old town. Great gym - one of the best hotel gyms in Hanoi.

I’ve stayed at other Pullman hotels before (in Saigon and a few others in Brazil) and was expecting to see something as good as those in Hanoi.That didn’t happen. Everything from the check in experience to the check out disappointed. At the restaurant the staff barely spoke any English. Rooms need some improvement. Location is not great.

Normally love Pullman hotels, but this one was a disappointment. When we arrived late evening we were given our voucher for a welcome drink that was valid for that evening only we were told. We arrived at 10.30 and the bar shut at 11.00. No time to use even if we wanted to after unpacking. The temperature in the room was 26 degrees. Tried to get the air conditioning to coolness but whatever we tried temperature remained between 26 and 28. It was like trying to sleep in a sauna. We were out early next day and when back asked how we could cool the room and we're told all rooms were set to that temperature as some guests felt cold. We were offered a room change but the hassle was too much given we were told other room was likely to be the same issue. So we had 3 nights as sleep in over hot airless room with condensation running down the windows. A few other things we noted were: toilet flush broken and loose and did not always work properly; bar and restaurant so cold you needed winter clothes if you wanted to sit for any time; smoking areas at the front lacked adequate ashtrays meaning people throwing cigarette ends on floor (front of hotel not looking so impressive); broken chairs in the smoking areas; staff not that friendly or helpful (noone have us feedback when we complained about the heating a second time); last morning we had breakfast in our room as we had an early pick up - why did we get 2 half full cups of cold coffee? It was a shame as location of hotel is good and one can walk about 20 minutes to old quarter, etc. Also we thought food was good in the restaurant even though one needed to wear a jumper to keep warm while eating. Hotel really needs a change in management if it is to call itself a Pullman hotel.