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Pullman Hanoi Hotel 5 stars

Customer review rating 4.2/5 3,929 reviews
Pullman Hanoi
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+ 24 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Step outside and into Hanoi'sbustling business district

  • Take a break from work andWorkout in the new Fit Lounge and Tennis course.

  • Stay Connected with free Wi-Fianywhere in the hotel

  • Free shuttle bus to the old quarter.

  • Free 'wake-up take-away' coffees for all guests who check out before 6am.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Table tennis (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Our accommodations

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds,City View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room

  • Max. number of persons: 4
  • Area: From 75m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA CHEMINÉE

Type of cuisine: International

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MINT

Photo non contractuelle / Strictly non binding

Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 470 people

Find out more

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,929 reviews

tripadvisor

TripAdvisor Rating 4.0/5

970 reviews

Great Concierge

Customer review rating 4.2/5

Anonymous Couples - 20/02/2020 Confirmed reviews ALL

Great Concierge service so please say thank you to those guys. Great Breakfast Rooms could do with updating especially the bathrooms However overall a pleasant stay

Good memory

Customer review rating 4.2/5

Aphiyut Solo - 14/02/2020 Confirmed reviews ALL

This is the second time I stay at your hotel and my room was upgraded to the suite room which is very nice room. The staffs are friendly but I can feel they look too tired when they service guests.

Mr

Customer review rating 4.2/5

Koorosh S. Couples - 13/02/2020 Confirmed reviews ALL

Very sympathetic and helpful

Dear Valued Guest, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…
Customer review rating 4.2/5

Mr. L. C. T. Business - 13/02/2020 Confirmed reviews ALL

Bad service, telephone to room service, laundry no respond all the time, air condition without heating mode, bath room facilities malfunctioning....

Good stay

Customer review rating 4.2/5

Hong D. Solo - 10/02/2020 Confirmed reviews ALL

The Bath Room is so smal..but very well

Dear Hong D., We would like to express our appreciation for your review regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. Besides, we will discuss with our Hotel managers to improve our service in order to enhance your experience at our hotel in the future. Again we would like to thank you for taking time to provide us your feedback. I am sure that this feedback is very important to us as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, N. Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Good stay

Customer review rating 4.2/5

Neelu D. Business - 09/02/2020 Confirmed reviews ALL

The hospitality I experienced here was something extra ordinary. It was my wedding anniversary and my husband wanted to send me a note to wish me but the staff surprised me with dessert plate, printed card and some fruit basket. That made my day. Small gestures goes long way. Thank you once again very much for the love.

Dear Neelu D., We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

만족스러운 조식

Customer review rating 4.2/5

Ji Y. L. Business - 09/02/2020 Confirmed reviews ALL

Cleanness, kind staff and breakfast was satisfying. Unstable and slow internet was big problem. Room was kind of dark.

Dear Ji Yull L., We would like to express our gratitude for your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to know that you have enjoyed your stay with us. Moreover, we have taken note your feedback seriously. We have shared your review regarding the internet speed with our IT department for enhancement. Please accept our sincerest apologies for any inconvenience caused due to the internet issue. We will try our best to ensure that you will not encounter the same problem at your next stay. Thank you again for spending precious time on providing us your evaluation, and we hope to welcome you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Well located

Customer review rating 4.2/5

Y. K. Couples - 31/01/2020 Confirmed reviews ALL

Room has a damped moss smell. Maybe hasn't been used for a while. Toilet sink water keeps flowing onto floor next to toilet bowl. Seems to be flowing from sink top to the floor. A nuisance. Water sealing rubber on shower door doesn't seal properly leading to water leaking to toilet bowl. Encounter the same for the cases above in another Pullman hotel in another country. Seems like a design flaw.

Dear Y. K., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have brought your comment to our Hotel management's attention for future improvement. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

far under the Pullman's standards

Customer review rating 4.2/5

Ken Friends - 30/01/2020 Confirmed reviews ALL

I have shared my negative staying experience with Mr. Vincent Olivier, the resident manager. What I really like the most at the property is the gym facilities, Jacuzzi, and the steam room. The service and food quality at Mint Bar is excellent.

Dear Ken, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your comment with our Hotel management team for improvement. Proper disciplinary action and sufficient training have been given to the team in order to prevent it happen in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Excellent Service at Pullman Hanoi

Customer review rating 4.2/5

Temy W. Business - 23/01/2020 Confirmed reviews ALL

Feel Welcome during check-in, Nice Room and friendly staff

Dear Temy W, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Well located with different parts of ever expanding Hanoi, good service

Customer review rating 4.2/5

Shantanu S. Business - 23/01/2020 Confirmed reviews ALL

Always happy to stay at Pullman Hanoi

Dear Shantanu S., We would like to express our gratitude for your comments regarding your stay at the Pullman Hanoi. It is always a great pleasure to know that you have enjoyed your stay with us. Moreover, we have taken note your feedback seriously. Our team is immediately reminded to welcome and serve our Accor members properly. Please accept our sincerest apologies for this inconvenience. Besides, we will certainly share your comments with our Executive Lounge team. I am sure that this feedback will serve as an enormous encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Good hotel not good location

Customer review rating 4.2/5

Frederico F. Solo - 23/01/2020 Confirmed reviews ALL

Hotel was good but location not so good. Room clean, concierge staff good FO staff nice. Restaurant staff not so good. Bar staff for welcome drink also no good and not friendly and welcome drink not many choice.

Dear Frederico f., We would like to express our gratitude for your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to know that you have enjoyed your stay with us. Moreover, we have taken note your feedback seriously. The Food & Beverage team is immediately reminded to follow our service quality standard properly. We also shared your review regarding welcome drink menu with our managers for enhancement. We would like to send you our sincerest apologies for any experience that did not meet your expectation. Thank you again for spending precious time on providing us your evaluation. Without your feedbacks, we will not have the opportunities to improve our quality of service. We hope that you will give us another chance to welcome you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Satisfied with the hotel stay

Customer review rating 4.2/5

N. S. Business - 22/01/2020 Confirmed reviews ALL

Pleasant stay and good location as it is next to our local office. Breakfast at ground floor was great and good variety of foods. Found the aircon flow from the vent to the table area in the hotel room relatively strong which I had to adjust down the airflow volume to low. Clean and tidy and is satisfied with the room condition. Overall, has no issue with the service and will come back to book for my next trip to Hanoi.

Dear N. S., We would like to express our gratitude for your comments regarding your stay at the Pullman Hanoi. It is always a great pleasure to know that you have enjoyed your stay with us. Moreover, we have taken note your feedback seriously and shared with our related departments for future enhancement. Thank you again for spending precious time on providing us your evaluation so that we could improve our quality of service since guest satisfaction is our top priority. We are looking forward to welcoming you again at Pullman Hanoi and it is our hope that your next visit will be another great stay! Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Great stay

Customer review rating 4.2/5

T. T. H. Business - 22/01/2020 Confirmed reviews ALL

Well organization with friendly staff. Thanks for all arrangements.

Dear T. Ton H., We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Business Traveller

Customer review rating 4.2/5

Alec C. Business - 20/01/2020 Confirmed reviews ALL

The stay is pleasant and convenient to business traveller like me.

Dear Alec c., We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Pleasant stay

Customer review rating 4.2/5

Ciaran B. Solo - 20/01/2020 Confirmed reviews ALL

Friendly staff, bedroom was comfortable but a little dated. The bathroom was modern but I would have liked the water hotter in the evening. Breakfast was good. I booked during the Black Friday sale, and I was fairly happy with the price, but had I have paid the full amount I don't think it would have been justified.

Dear Ciaran B., We would like to express our gratitude for your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to know that you have enjoyed your stay with us. Moreover, we have shared your review with our. Hotel management for future enhancement. Thank you again for spending precious time on providing us your evaluation, so that we could have chance to improve our quality of service since guest satisfaction is our top priority. We are looking forward to welcoming you again at Pullman Hanoi and it is our hope that your next visit will be another great stay! Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Area Finance Manager

Customer review rating 4.2/5

Bernard P. Business - 20/01/2020 Confirmed reviews ALL

Good.

Dear Bernard P., We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Short busniess trip stay

TripAdvisor rating 4.0/5

HKBusinessTraveller Business - 19/01/2020 TripAdvisor review

Repeat stay at Pullman Hanoi. On of the go to hotels in Hanoi. Ladies at the executive lounge are very friendly and helpful. Good location - but maybe not the absolutely best if you visit as tourist and want to walk around in old town. Great gym - one of the best hotel gyms in Hanoi.

Dear HKBusinessTraveller, Thank you for choosing to stay with us and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great time with us and that our team at the executive lounge made your stay memorable. Thank you for highlighting their friendliness. Also, we are very happy to know that your recommend our gym center which you find one of the best in Hanoi. We look forward to welcoming you back soon. Best Regards Vincent OLIVIER Resident Manager

Wish you have given royalty points

Customer review rating 4.2/5

Byron Business - 18/01/2020 Confirmed reviews ALL

I have booked this hotel via our corporate travel agency. Unfortunately, Pullman Hanoi could not credit me their points due to this. I have been staying at other hotels. Most of them would give points once you stay with them.

Dear Byron, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. According to our term and condition with travel agents, our members are able to earn loyalty points only when they book directly with the hotel. This is currently applied for all Accor hotels. However, we have shared your feedback with our Hotel management for further discussion. Besides, we would like to apologise for your unexpected experience regarding the taxi arrangement. We have strictly reminded the taxi provider to ensure the sufficient number of taxi available at the hotel anytime. For your next stay, our Concierge team is pleased to arrange the taxi for you in advance. Please help to share your expected time of departure or your flight details for the best arrangement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

Not worth a 4-5 star hotel

Customer review rating 4.2/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

Poorly maintained facilities, not very helpful staff, phone in room is dirty, dusty and smelly

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback has been brought to our Hotel management's attention. We have shared your review with related departments for future enhancement. Besides, strict reminders have been sent to our team to prevent future occurrence. We really appreciate you have shared your concerns, so that we have the opportunity to improve as we strive to bring the best quality of service to our guests. Moreover, we are most grateful if you could provide any suggestions to improve your future experience at our hotel. And it is our hope that you will give us another chance to better serve you in the near future. Sincerely, N. Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…
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