Novotel Hanoi Thai Ha 5 stars

Customer review rating (ALL Rating) 4.5/5 785 reviews

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Novotel Hanoi Thai Ha - Image 1
Novotel Hanoi Thai Ha - Image 2
Novotel Hanoi Thai Ha - Image 3
Novotel Hanoi Thai Ha - Image 4
2 Thai Ha Str., Trung Liet Wd., Dong Da Dist., 100000 HANOI, Vietnam

Description

Hotel extras

  • Each room features city views, desk, minibar, Led TV, safe box and WiFi.

  • Each apartment features a cooker, washer/dryer, microwave and sofa.

  • The hotel is located at the heart of Hanoi. Perfect for both business and leisure travellers.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, 2 Single size Beds, City View

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 31 m² / 333 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities
See availabilities

Studio

Deluxe Room, 2 Single size Beds, City View

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

Grand Executive Apartment, 1 King size bed, City view, Lounge access

  • Bottled water
  • Coffee maker
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 43'/109 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

Grand Executive Apartment, 2 Single size beds, City view, Lounge access

Photo out of - Grand Executive Apartment, 2 Single size beds, City view, Lounge access

72 SQM, well designed living room, fully equipped kitchenette, smart TV, free WiFi, Live N Dream bedding, walk in closet, separate bathroom with washlet, fair trade and natural amenities, especially Premier Lounge benefits.

  • Views:

    City View

Max. number of persons
4
Area
From 72 m² / 775 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 43'/109 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Hanoi Thai Ha

2 Thai Ha Str., Trung Liet Wd., Dong Da Dist.
100000 HANOI
Vietnam

GPS:21.009454, 105.824302

Telephone
Fax +84 24 3857 5588

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • HAN Additional charge
  • NOI BAI Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 343 rooms
  • 2 rooms for people with reduced mobility
  • 343 family rooms
  • 21 connecting rooms
  • 343 non-smoking rooms
  • 26 floors

Languages spoken at the hotel

  • English
  • Korean
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Indoor playground for children
  • Play area

Well-being

Aqua Pool

  • Outside

Balance Fitness

  • On site
  • On site

FOOD EXCHANGE

Photo out of - FOOD EXCHANGE

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

Cooking style
International
Capacity
278
Accessibility
Accessible service
100000 Hanoi, Vietnam
Telephone +84 24 3857 5588
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

POOL BAR

Other informations

Services

  • Free Wireless internet (WiFi)

Relax and enjoy the city view at the outdoor swimming pool located on the 6th floor. At Aqua Bar, you can also find snacks, healthy drinks, and refreshments after working up an appetite.

Thai Ha Grand Ballroom has a private entrance and can host up to 550 guests on your special day. Our dedicated team is on standby to assist you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  785 reviews

Customer review rating 4.0/5

Nagib B. H. A. M. Business - Confirmed reviews ALL

Dear Nagib B. H. A. M., Thank you for your positive feedback regarding your stay. We appreciate your suggestions about the steam room and jacuzzi, as we continuously strive to enhance our facilities for our guests' enjoyment. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.0/5

Rosihan Y. Business - Confirmed reviews ALL

Dear M. Rosihan Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and appreciated the service provided by our staff. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Vikrant K. Families - Confirmed reviews ALL

Dear M. Vikrant K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hospitality and welcoming gestures contributed to a memorable experience for you and your family. We look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 2.5/5

Marcelo M. B. Families - Confirmed reviews ALL

Customer review rating 4.5/5

T. T. K. Business - Confirmed reviews ALL

Dear M. T. Thi K., Thank you for your positive feedback regarding our service and the friendliness of our staff. We are delighted to know that you had a pleasant experience at Novotel Hanoi Thai Ha. Best regards, Novotel Hanoi Thai Ha

Dear Nagib B. H. A. M., Thank you for your positive feedback regarding your stay. We appreciate your suggestions about the steam room and jacuzzi, as we continuously strive to enhance our facilities for our guests' enjoyment. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.0/5

Rosihan Y. Business - Confirmed reviews ALL

Very good service by hotel's staff

Dear M. Rosihan Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and appreciated the service provided by our staff. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Vikrant K. Families - Confirmed reviews ALL

We had a wonderful stay at the hotel and truly appreciated the warm hospitality and thoughtful welcome sweets. The welcoming gesture added a lovely personal touch to our family stay and made us feel special. Thank you for making our experience memorable!

Dear M. Vikrant K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hospitality and welcoming gestures contributed to a memorable experience for you and your family. We look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 2.5/5

Marcelo M. B. Families - Confirmed reviews ALL

Compared to any other Novotel the services is pretty average compared to any services that we had in Vietnam is really bellow average.

Customer review rating 4.5/5

T. T. K. Business - Confirmed reviews ALL

User friendky

Dear M. T. Thi K., Thank you for your positive feedback regarding our service and the friendliness of our staff. We are delighted to know that you had a pleasant experience at Novotel Hanoi Thai Ha. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Josh C. Couples - Confirmed reviews ALL

There was room to relax and unwind in our room which is essential for a four night stay. The staff were super helpful.

Dear M. Josh C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room comfortable and our staff helpful. It is our goal to provide a relaxing environment for all our guests. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.0/5

Wonho S. Business - Confirmed reviews ALL

Good.

손원호 고객님, 저희 호텔에서 편안한 숙박을 경험하신 것에 대해 기쁘게 생각합니다. 앞으로도 더 나은 서비스로 보답할 수 있도록 노력하겠습니다. 감사합니다. 노보텔 하노이 타이하

Customer review rating 4.5/5

Ralf S. Business - Confirmed reviews ALL

Already before arrival Hong Van was extremely helpful with making some changes to our booking. As always with Novotel in Vietnam the breakfast was outstanding in terms of variety but especially also the service team. Already on the second day Ms. Hoai remembered that we prefer Vietnamese Coffee. All were so friendly and attentive. Athena Hoang did a very seamless check-in and helped us to book the restaurants for dinner, we had on our list. The rooms are very spacious and we always enjoy the sofa so much. That really makes a difference for a longer stay.

Dear M. Ralf S., Thank you for sharing your positive experience at Novotel Hanoi Thai Ha. We are delighted to hear that your journey began smoothly with the assistance of our team, particularly Hong Van, in adjusting your booking. It is gratifying to know that you enjoyed our breakfast offerings and that Ms. Hoai's attention to detail made your dining experience memorable. We take pride in our staff's commitment to providing outstanding service, and we are pleased to learn that Athena Hoang contributed to a seamless check-in process and restaurant bookings. We are also glad that you found our spacious rooms comfortable and appreciated the added convenience of the sofa during your stay. Thank you for choosing us, and we look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.0/5

Chua K. I. C. Business - Confirmed reviews ALL

The hotel is strategically located and has excellent facilities. However, due to it's popularity, it is extremely busy. Early in the morning, the breakfast buffet is already busy. (literally when it opens, the Korean and Chinese tourist groups would already be there). Late in the evening, the lobby is congested with flight crew from Korean Airlines which checks in and checks out of the hotel. During my stay, there was also a wedding. Hence, if you want a quiet stay, this might not be a good place for you. when I attempted to adjust my shower head, the feature fell, and while I should have informed the lobby to fix it, I just left it in the shower room hoping that when the cleaners came, they could have had it fixed, however it was left as is. Overall, the experience was okay, but lacked considering this is a Novotel product.

Dear M. Chua K. I. C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Hanoi Thai Ha. We are pleased to hear that you found our location and facilities to be excellent. Your observation regarding the busyness of our hotel is appreciated; we strive to accommodate a diverse range of guests, which can occasionally lead to crowded moments, especially during peak times such as breakfast and when large groups check in. I apologize for the inconvenience you experienced with the shower head. While we encourage our guests to report any maintenance issues directly to our team, I understand your expectation for our cleaning staff to address this. Your comments will be taken into consideration as we continuously seek to improve our services. Thank you once again for your valuable insights. We hope to welcome you back in the future for a more enjoyable experience. Warm regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Cheng W. H. Business - Confirmed reviews ALL

Great

尊敬的Cheng W. H.， 感謝您對我們酒店的正面評價。很高興您享受到舒適的住宿體驗和卓越的服務。我們期待再次迎接您的光臨。 祝好， Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Soramon S. Business - Confirmed reviews ALL

Would like to thank you Leo for doing his utmost to accomodate my room preference

Dear M. Soramon S., Thank you for your positive feedback regarding our service and location. We are pleased to hear that Leo was able to assist you with your room preference. Your satisfaction is our priority, and we appreciate your kind words. Goodbye and best regards, Novotel Hanoi Thai Ha

Customer review rating 0.5/5

Kumar R. Families - Confirmed reviews ALL

1 year old infant did very small vomiting ......very small stain on bed sheet ....which can be easily cleaned.....was asking 24… vnd as fine.....later paid 10… vnd.......no were in hospitality sector such small stain by a 1 year old is fined....novotel please take note

Customer review rating 4.0/5

Greg H. Families - Confirmed reviews ALL

We had a very comfortable 5 night stay at the Novotel Hanoi Thai Ha. The room was fabulous, service was good and the pool area was great for the family. The only negative was the breakfasts, quite often it was hard to find a clean table as the tables were not cleaned in a timely manner.

Dear M. Greg H., Thank you for sharing your experience at Novotel Hanoi Thai Ha. We are delighted to hear that you enjoyed your comfortable stay, fabulous room, and family-friendly pool area. We appreciate your feedback regarding the cleanliness of the breakfast area and will certainly consider it as we strive to enhance our service. Your insights are invaluable in helping us improve our guests' experiences. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Tae E. K. Business - Confirmed reviews ALL

The room was clean and comfortable, making it a pleasant place to stay. The staff were friendly and helpful, and the overall service was excellent. The hotel also offers a nice environment, making it a great place to relax. I would definitely consider staying here again on my next visit.

Dear M. Tae E. K., Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room comfortable and clean, and that our staff provided you with friendly and helpful service. It is wonderful to know that you appreciated our environment as well. We look forward to welcoming you back on your next visit to Novotel Hanoi Thai Ha. Best regards, Novotel Hanoi Thai Ha

Customer review rating 3.0/5

Quang H. L. Business - Confirmed reviews ALL

my room was not upgraded as committed by Accor. The room has no mirror, less light

Customer review rating 5.0/5

Prince J. P. Families - Confirmed reviews ALL

We had a wonderful 7-night stay at Novotel Hanoi Thai Ha, and it was the perfect hotel for spending quality time with family while exploring Hanoi. The hotel is conveniently located, with easy access to the city and its attractions. Our kids absolutely loved their stay, especially spending time in the pool and jacuzzi. The breakfast and dinner were excellent, with a great variety of options to suit everyone. What truly made our stay exceptional was the staff. Everyone was incredibly polite, attentive, and helpful, demonstrating outstanding customer service that stood out even compared with other five-star hotels we have experienced. A special mention goes to Leo and Ha at the Premier Lounge, who were absolutely amazing. Their warm hospitality and genuine care made sure we felt welcome and thoroughly enjoyed our stay. To top it all off, we were pleasantly surprised when the team organised a birthday cake for me. Such a thoughtful gesture made my birthday even more special! Our kids have completely fallen in love with Vietnam, and we are already looking forward to coming back. Without a doubt, Novotel Hanoi Thai Ha will be our hotel of choice on our next visit. Thank you to the entire team for making our family holiday so memorable. We highly recommend this hotel to anyone visiting Hanoi, especially families looking for comfort, excellent facilities, and outstanding hospitality!

Dear M. Prince J. P., Thank you for taking the time to share your wonderful experience at Novotel Hanoi Thai Ha. We are delighted to hear that your family had an enjoyable 7-night stay and appreciated our convenient location, a variety of dining options, and exceptional service. It is particularly gratifying to know that our staff, including Mr. Leo and Ms. Ha, contributed positively to your experience with their attentive and warm hospitality. We strive to create memorable moments for our guests, and we are pleased that the birthday surprise added to the special nature of your visit. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back in the future. Thank you once again for your kind words about our hotel and team. Best regards, Novotel Hanoi Thai Ha

Customer review rating 0.5/5

Yodying I. Business - Confirmed reviews ALL

I stayed at the hotel for one night, checking in on October 2 and checking out on October 3. I also used the hotel’s limousine service for transportation from Noi Bai International Airport to the hotel on October 2, which I had paid for in advance. Upon check-out, the hotel staff provided me with a receipt for accommodation only, but not for the limousine service. Despite several follow-up emails from AMEX GBT requesting the missing receipt, the hotel staff have neither issued the receipt nor responded with any updates on its status. This lack of responsiveness and accountability demonstrates a disappointing level of professionalism, particularly in communication and customer service. Providing accurate receipts and responding promptly to customer inquiries are fundamental expectations of any reputable hotel. I am extremely disappointed with how this matter has been handled. The hotel’s failure to address such a straightforward request, despite multiple follow-ups, reflects poorly on its service standards and commitment to customer satisfaction. I strongly encourage the hotel management to improve its internal coordination, responsiveness, and accountability to ensure that other guests do not experience similar issues.

Customer review rating 5.0/5

Daniel C. Couples - Confirmed reviews ALL

I stayed here for 3 days and 2 nights, and the staff were very helpful from the moment we checked in. I arrived from Sapa at around 5 AM and had another schedule to Halong Bay, so I asked if I could use the bathroom early in the morning to freshen up and prepare for my next trip. The staff were very accommodating and kindly helped me with my request. Throughout my stay, the staff were also helpful in giving directions and providing advice about nearby public transportation. Their kindness and willingness to assist made my stay much more comfortable and convenient. Thank you to all the staff for the great hospitality!

Dear M. Daniel C., Thank you for taking the time to share your positive experience at Novotel Hanoi Thai Ha. We are delighted to hear that you found our location convenient and that our team provided you with the assistance you needed upon your arrival. It is our goal to ensure that our guests feel welcomed and comfortable, and we are pleased that our staff's efforts contributed to your enjoyable stay. Your kind words regarding our team's hospitality and their willingness to assist with directions and public transportation are truly appreciated. We will certainly share your feedback with the staff, as it serves as a great motivation for them to continue delivering exceptional service. Thank you once again for your thoughtful review. We look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

James A. Business - Confirmed reviews ALL

Great hotel with very friendly staff

Dear M. James A., Thank you for sharing your positive experience at Novotel Hanoi Thai Ha. We are delighted to hear that you found our hotel to be great and our staff to be friendly. Your kind words will be shared with the team. Best regards, Novotel Hanoi Thai Ha

Customer review rating 3.5/5

Le A. N. Business - Confirmed reviews ALL

The hotel locates in the prime area and very convenient traffic. One recommendation for the hotel is to replace the old towels, they were old and hard. Thanks!

Dear M. Le A. N., Thank you for your feedback regarding your recent stay. We appreciate your comments about our prime location. We also value your suggestion regarding the towels, as guest comfort is important to us. Your input will be taken into consideration for future improvements. Best regards, Novotel Hanoi Thai Ha

Other web-users rate our hotel

  • 253 reviews 8.9/10 Location
  • 506 reviews 7.9/10 Room
  • 652 reviews 8.8/10 Service
  • 6 reviews 10/10 WiFi
  • 199 reviews 8.8/10 Breakfast
  • 192 reviews 8.5/10 Cleanliness
  • 60 reviews 7/10 Value
  • 6 reviews 10/10 Bar

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