Novotel Hanoi Thai Ha 5 stars

Customer review rating (ALL Rating) 4.5/5 612 reviews

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Description

Hotel extras

  • Each room features city views, desk, minibar, Led TV, safe box and WiFi.

  • Each apartment features a cooker, washer/dryer, microwave and sofa.

  • The hotel is located at the heart of Hanoi. Perfect for both business and leisure travellers.

Our accommodation(s)

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Hotel location

Novotel Hanoi Thai Ha

2 Thai Ha Str., Trung Liet Wd., Dong Da Dist.
100000 HANOI
Vietnam

GPS:21.009454, 105.824302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  612 reviews

Customer review rating 4.5/5

Sparkling -. M. G. -. H. N. Business - Confirmed reviews ALL

In general, hotel staffs have good services and they are friendly. There are some parts to be improved such as language skills of staffs, experiences of handling international events, quality of coffee (coffee machine is recommended), water during meeting or meal (bottled water is recommended), quality of meeting equipment (can be upgraded such as LED wall instead) etc.

Dear M. H. N., Thank you for your kind words regarding our staff's service and friendliness. We appreciate your feedback on areas for improvement, including language proficiency and equipment quality. Your suggestions regarding coffee options and bottled water will be taken into consideration as we strive to enhance our offerings for international events. We value your insights and will continue to work towards providing an exceptional experience for all our guests. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Xuan Q. N. Business - Confirmed reviews ALL

Nice location, great foods and nice rooms!

Dear M. Xuan Q. N., Thank you for your kind words regarding your stay at Novotel Hanoi Thai Ha. We are delighted to hear that you found our location, dining options, and accommodations to your satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you again. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Cheng S. K. Business - Confirmed reviews ALL

The room is clean and breakfast is variety. Lounge is well kept although the actual high floor lounge is not available for now.

Dear M.Cheng S. K., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of your room and the variety offered at breakfast. We appreciate your understanding regarding the lounge situation and hope to welcome you back soon. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Craig W. Families - Confirmed reviews ALL

Very nice hotel with lovely staff. They couldn’t do enough for us and were polite and friendly.

Dear Mr. Craig W., Thank you for your kind words regarding your recent stay at our hotel. It is gratifying to know that you found our staff to be polite and friendly, contributing to a comfortable experience. We look forward to welcoming you back in the future. Best regards, TIM PHAM (Mr.) Front Office Manager Novotel Hanoi Thai Ha

Customer review rating 2.5/5

Nikhil S. Families - Confirmed reviews ALL

Not a great hospitality

Dear Mr. Nikhil S., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly in terms of hospitality. We truly value your comments and would appreciate it if you could share a bit more detail about what did not meet your expectations. Understanding the specific areas where we fell short will allow us to address them properly and improve our service. Please feel free to contact me directly at ti… at your convenience. I would be very grateful for the opportunity to learn more and assist you further. Thank you once again for your valuable feedback, and we hope to have another opportunity to welcome you back with a much-improved experience. Best regards, TIM PHAM (Mr.) Front Office Manager Novotel Hanoi Thai Ha

Other web-users rate our hotel

  • 261 reviews 8.5/10 Location
  • 485 reviews 8.1/10 Room
  • 563 reviews 8.4/10 Service
  • 6 reviews 10/10 WiFi
  • 191 reviews 8.4/10 Cleanliness
  • 190 reviews 8.9/10 Breakfast
  • 63 reviews 6.6/10 Value

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