Novotel Hanoi Thai Ha 5 stars

Customer review rating (ALL Rating) 4.5/5 549 reviews

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Description

Hotel extras

  • Each room features city views, desk, minibar, Led TV, safe box and WiFi.

  • Each apartment features a cooker, washer/dryer, microwave and sofa.

  • The hotel is located at the heart of Hanoi. Perfect for both business and leisure travellers.

Our accommodation(s)

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Hotel location

Novotel Hanoi Thai Ha

2 Thai Ha Str., Trung Liet Wd., Dong Da Dist.
100000 HANOI
Vietnam

GPS:21.009454, 105.824302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  549 reviews

Customer review rating 4.5/5

Thi T. N. L. Business - Confirmed reviews ALL

The bathroom is quite small and may be inconvenient, especially for children or elderly guests, as it is difficult for them to get in and out comfortably. The staff service could be improved further in terms of being more helpful and attentive. Other than that, everything was good. The room was clean and the location is perfect.

Dear Ms. Thi T. N. L., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room. Your observations about the bathroom size and staff attentiveness have been noted. We strive to create a comfortable experience for all guests, and your insights will assist us in our ongoing efforts to enhance our services. Thank you once again for your valuable input. Best regards, Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Atsushi U. Business - Confirmed reviews ALL

Good service, good breakfast

Dear M. Atsushi U., Thank you for your positive feedback regarding our service and breakfast offerings. We are pleased to hear that you had a pleasant experience during your stay with us. Goodbye and best regards, Novotel Hanoi Thai Ha

Customer review rating 4.5/5

Jamie A. Couples - Confirmed reviews ALL

Had a short but pleasant stay. Rooms were big and spacious. Staff were friendly and accommodation. However, there was a slight issue with the bathroom door which was very hard to slide and close fully. Engineering was called to inspect but could not solve the issue immediately and said that he would fix it the next day. However, the door was still not fixed when we came back in the afternoon. Perhaps I forgot to turn off the DND sign but a note under the door or a call for follow up would have been appreciated.

Customer review rating 5.0/5

Kuntesh R. Families - Confirmed reviews ALL

The courteous staff , extra care for our veg food requirements handled very well

Customer review rating 5.0/5

Huy L. Couples - Confirmed reviews ALL

Just stayed 4 days and celebrated our birthdays here starting off with the warm reception from Quoc Huy and in-room welcome amenities in a modern, spacious suite with a great view of the city line. Breakfast with Quỳnh and Hoài is truly delightful as they are very attentive and helpful. The foods are better than what I would usually expect from a hotel with an array of Western, Indian, delicious Korean and Vietnamese choices. The Premier Executive Lounge serves a variety of food dishes, spirits and wine to make for a nice Happy Hour. A shoutout to Mình for his restaurant referrals and attentiveness in the Lounge. We alo took advantage of the well-equipped gym, saltwater outdoor pool, jacuzzi, and steam room. The exceptional service staff along with the great facilities, modern comfortable room, and delicious foods served at this hotel are what makes for a fantastic and unforgettable hotel experience. Thank you and we will be back !

Dear Mr. Huy, Thank you for taking the time to share your wonderful experience at Novotel Hanoi Thai Ha. We are delighted to hear that you enjoyed our spacious suite with beautiful city views, as well as the warm welcome from our team members, It is also gratifying to know that you found our breakfast offerings to be delightful and that our staff, including Quỳnh and Hoài, contributed positively to your dining experience. We take great pride in providing a diverse selection of cuisines, and it is rewarding to hear that it exceeded your expectations. Furthermore, we appreciate your commendation of our Premier Executive Lounge and the attentive service provided by our heartist Mr. Minh. We are thrilled that you enjoyed our facilities, including the gym and pool. Thank you for your kind words about our exceptional service; it motivates us to continue delivering memorable experiences. We look forward to welcoming you back for another fantastic stay. Best regards, TIM PHAM (Mr.) Front Office Manager Novotel Hanoi Thai Ha

Other web-users rate our hotel

  • 236 reviews 8.7/10 Location
  • 452 reviews 8.3/10 Room
  • 531 reviews 8.6/10 Service
  • 5 reviews 10/10 WiFi
  • 182 reviews 8.8/10 Breakfast
  • 179 reviews 8.6/10 Cleanliness
  • 63 reviews 7.4/10 Value
  • 29 reviews 8.2/10 Pool

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