Novotel Hanoi Thai Ha 5 stars

Customer review rating (ALL Rating) 4.4/5 716 reviews

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2 Thai Ha Str., Trung Liet Wd., Dong Da Dist., 100000 HANOI, Vietnam

Description

Hotel extras

  • Each room features city views, desk, minibar, Led TV, safe box and WiFi.

  • Each apartment features a cooker, washer/dryer, microwave and sofa.

  • The hotel is located at the heart of Hanoi. Perfect for both business and leisure travellers.

Our accommodation(s)

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Hotel location

Novotel Hanoi Thai Ha

2 Thai Ha Str., Trung Liet Wd., Dong Da Dist.
100000 HANOI
Vietnam

GPS:21.009454, 105.824302

Telephone
Fax +84 24 3857 5588

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  716 reviews

TripAdvisor Rating  4.0/5  40 reviews

HIGHLY RECCOMEND

Customer review rating 5.0/5

Stephen D. Couples - Confirmed reviews ALL

positive experience feeling appreciated and valued. Very comfortable stay

Dear Mr. D. Stephen, We are delighted to hear that you have enjoyed your stay at Novotel Hanoi Thai Ha. at Novotel Hanoi Thai Ha, we strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. Thank you for your loyalty and we look forward to welcoming you back again soon. Best regards, Novotel Thai Ha Management Team

Disappointing

Customer review rating 1.5/5

M Families - Confirmed reviews ALL

Spa area closed. Swimming pool area covered in tarpaulin (not sure why!). Food and beverage service was not good; huge language barrier (despite their badge saying they spoke English) and not at all attentive. Food was average at best. Coffee machine in room broken. Rooms didn’t have enough beds despite saying each apartment slept 4. Slow check in and out process. Overall, disappointing experience. Staff need retraining.

Dear M. Bradley K., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our heartfelt apologies for the numerous shortcomings you experienced during your visit. We deeply regret the closure of the spa and the condition of the swimming pool area, which clearly affected your stay. Additionally, we are truly sorry for the issues with the in-room coffee machine, insufficient beds, and the slow check-in/out process. These are not the standards of service we strive to provide. We also take your feedback regarding our food and beverage service and staff attentiveness very seriously. We will address the language barriers and conduct retraining to ensure our team delivers the attentive and professional service you deserve. Your experience does not reflect the level of care and hospitality we aim to provide, and we are committed to making improvements. We sincerely hope you will give us another opportunity to restore your trust and deliver a better experience in the future. Please feel free to contact me directly at Ti… if there is anything we can do to make amends. Best regards, Tim Pham (Mr.) Front Office Manager

Comfortable but still could be better

Customer review rating 3.0/5

Alex K. Couples - Confirmed reviews ALL

The hardware and facilities are fine. But the hotel ALL member benefits are not highly recognised from the reception.

Dear Mr. Shih Hung K., Thank you for sharing your feedback regarding your recent stay with us. Please accept our sincerest apologies for the inconveniences you experienced. We deeply regret that we were unable to provide you with a room upgrade as a valued ALL Gold Member. Unfortunately, due to our property full-house during your stay, all eligible rooms were fully booked. We understand how important these benefits are, and we will strive to better accommodate you in the future. Additionally, we are truly sorry for the issues with your room key and the inconvenience caused when using the elevator. This does not reflect the high standard of service we aim to provide. We are addressing these concerns with our team to ensure such instances are resolved promptly in the future. Your loyalty is greatly appreciated, and we hope to have the opportunity to welcome you back soon and provide the exceptional experience you deserve. Please do not hesitate to reach out to me directly at Ti… if there is anything we can do to assist you. Best regards, Tim Pham Front Office Manager

Not a bad location but horrible first stay

Customer review rating 2.5/5

Sam Couples - Confirmed reviews ALL

We stayed at this hotel twice. 2 days then come back again for 3 days after a tour. Firstly the booking was a horrible experience, I made a mistake with a date and asked to swap it(yes my fault l fully take responsibility ) however the response was horrible and just plain rude. It finally worked out after corresponding for 3 days. They also looked after our baggage the days we were away which was amazing. The first room we stayed in was horrible. Had the worst sewerage smell l have ever encountered, and the shower head was broken and came straight out of the shower door and soaked the bathroom. We rang and asked for it to be fixed. They told us to only use the second shower head and blocked the toilet drain with a plastic bag that did not work. So for the whole stay it smelt horrible. The second stay was better because we were put in a different room, the same layout which is a little uncomfortable with the TV area as it's very slim and hard to see TV or get comfortable. The hotel staff eye amazing. Limited english for some but never was an issue, absolutely the best customer service. Our breakfast lady from day 1 knew our coffee order and knew our faces everytime. She was lovely the day l wanted coffee and my husband was taking to long, she ushered him to our table the minute he got off the lift. Check in and out was fast and much appreciated when we arrived the second time at 1am in the morning. The breakfast buffet was OK but it was usually just warm and half was uneatable due to it being hard and cold. Location was OK for what we wanted and we used GRAB to go anywhere we wanted. The afternoon tea is the worst l have ever been too.

Dear Ms. samantha s., Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Hanoi Thai Ha. We are delighted that you had a pleasant experience and that everything was very well staffed at the top. However, we do apologize for your first stay at our hotel did not met your expectation. At Novotel Hanoi Thai Ha, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Hanoi Thai Ha Management Team

Huge apartment in a five star hotel.

Customer review rating 5.0/5

Miles M. Couples - Confirmed reviews ALL

We were blown away at the size and quality of the apartment. Everything you need for a family of five all for two of us. Good location and good staff but one was great. Bao. He suggested great places to eat local food, gave us his telephone number to act as translator if needed and was a standout.

Dear Patricia M., Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Hanoi Thai Ha. We are delighted that you had a pleasant experience with our staff service friendliness especially Mr. Bao, and room condition were up to your expectations. On behalf of the entire team at Novotel Hanoi Thai Ha thank you for your feedback and we hope to welcome you back soon! We look forward to having you stay with us again in the future. Sincerely, Novotel Hanoi Thai Ha Management Team

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Other web-users rate our hotel

  • 175 reviews 7.7/10 Location
  • 391 reviews 8/10 Room
  • 369 reviews 8.5/10 Service
  • 136 reviews 8.7/10 Breakfast
  • 131 reviews 8.2/10 Cleanliness
  • 112 reviews 7.5/10 Amenities
  • 68 reviews 6.9/10 Value
  • 19 reviews 7.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.