Novotel Hanoi Thai Ha 5 stars

Customer review rating (ALL Rating) 4.5/5 690 reviews

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Description

Hotel extras

  • Each room features city views, desk, minibar, Led TV, safe box and WiFi.

  • Each apartment features a cooker, washer/dryer, microwave and sofa.

  • The hotel is located at the heart of Hanoi. Perfect for both business and leisure travellers.

Our accommodation(s)

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Hotel location

Novotel Hanoi Thai Ha

2 Thai Ha Str., Trung Liet Wd., Dong Da Dist.
100000 HANOI
Vietnam

GPS:21.009454, 105.824302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Offering a visitor-friendly space for every guest with large seating area can accommodate up to 278 seats and 4 VIP rooms can be flexibly changed to suit private meetings. At Food Exchange, international cuisine served everyday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  690 reviews

Customer review rating 5.0/5

Catherine P. Families - Confirmed reviews ALL

Very comfortable stay, attentive staff and nice atmosphere

Dear M. Catherine P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and appreciated our attentive staff and atmosphere. Your feedback is invaluable to us. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

Weerasarut P. Business - Confirmed reviews ALL

A hotel filled with smiles. As I said, this place is full of smiles. I had never been to Hanoi before, and coming here was a whole new life experience for me. For my 62-day stay, I needed good and suitable accommodation with convenient transportation, not far from the city center, tourist attractions, shopping, and food. Novotel Thai Ha was my choice. The service here is truly impressive at every level. Every staff member has a smile, from the moment I arrived until the moment I left. They have strawberry milk tea that I highly recommend trying, and a delicious matcha latte. The breakfast buffet offers a wide variety of choices, and the food in the lounge is equally delicious. If I have the chance, I will definitely stay here again.

Dear Weerasarut P., Thank you for taking the time to share your wonderful experience at Novotel Hanoi Thai Ha. We are delighted to learn that you enjoyed your 62-day stay with us and found our location convenient for exploring Hanoi's attractions and culinary offerings. It brings us immense joy to know that our team made a positive impression on you with their warm smiles and attentive service. Your kind words about our strawberry milk tea, matcha latte, and breakfast buffet are greatly appreciated and will certainly motivate our staff to continue delivering exceptional experiences. We strive to create a welcoming atmosphere for all our guests, and your feedback affirms our commitment to service excellence. We look forward to the opportunity of welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 5.0/5

My L. T. Families - Confirmed reviews ALL

Decent size room with excellent noise-proof quality. Strong AC during Hanoi extreme summer heat was a bless. Front desk and Housekeeping staffs were really supporting and caring. Definitely will come back!

Dear Ms. My L. T., Thank you for your kind words regarding your stay at Novotel Hanoi Thai Ha. We are delighted to hear that you found your room comfortable and appreciated the efforts of our staff. We look forward to welcoming you back in the future. Best regards, Novotel Hanoi Thai Ha

Customer review rating 1.5/5

Abhishek G. Families - Confirmed reviews ALL

Dear Team, As an Accor Gold member, we were kindly upgraded to an apartment suite during our recent stay. Unfortunately, the experience did not meet the standards we have come to expect from Accor properties. Shortly after check-in, we reported that the air conditioning was not functioning properly. A technician attended twice and assured us the issue would be resolved; however, after returning from our city tour later that evening, the room remained uncomfortably warm. Eventually, the duty manager informed us that the suite’s large glass façades and direct sunlight exposure made the air conditioning ineffective during summer months, and recommended a room change. As a result, we had to pack our belongings and move rooms late at night with two sleeping children, which caused considerable inconvenience. The replacement room was significantly cooler and more comfortable, confirming that the original room was not suitable. Additionally, the in-room safe was non-functional due to a depleted battery, which raised concerns about the room’s maintenance and readiness for occupancy. We were also disappointed by the attitude of the staff member assisting with the room change, who appeared reluctant and unfriendly despite the inconvenience being caused by circumstances beyond our control. We have stayed at numerous Accor properties over the years and have never encountered a situation like this. In contrast, we are currently staying at Pullman Phu Quoc Beach Resort, where the air conditioning, service quality, and staff professionalism have been excellent. We hope this feedback helps improve the guest experience and prevents similar situations for future guests

Customer review rating 5.0/5

Thanchanok S. Business - Confirmed reviews ALL

Staff have good service

Dear M. Thanchanok S., Thank you for your positive feedback regarding our location and the service provided by our staff. We are delighted to know that you found your stay comfortable. Your kind words will be shared with our team to encourage them. Best regards, Novotel Hanoi Thai Ha

Other web-users rate our hotel

  • 261 reviews 8.6/10 Location
  • 491 reviews 8/10 Room
  • 568 reviews 8.1/10 Service
  • 6 reviews 10/10 WiFi
  • 194 reviews 8.2/10 Cleanliness
  • 182 reviews 9/10 Breakfast
  • 61 reviews 6.9/10 Value
  • 8 reviews 6.4/10 Bar

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