Mercure Zurich City 4 stars

Name: Mercure Zurich City | ALL - ALL
Address: Vulkanstrasse 108b, ZURICH, 8048, CH
Telephone: +41435231200
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,760 reviews

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Vulkanstrasse 108b, 8048 ZURICH, Switzerland

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Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

Begin your stay at the Mercure Zürich City in Altstetten with a rich buffet breakfast. In the evening, enjoy culinary highlights at the DELI Restaurant and the bar. Snacks are available around the clock from the hotel mini-market. Modern rooms, wellness area, and outdoor terrace offer moments of relaxation. Eight modern meeting rooms are available for holding meetings and events. The Swiss Life Arena is just minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Management

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Superior double room with connecting door

3 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Breakfast

A wide range of delicacies await you in the morning at the breakfast buffet. From fresh egg dishes, rolls from the local bakery, yoghurt and cold cuts to coffee and tea, everything is on offer. Fortify yourself for your upcoming day!

Fitness center

Our spacious fitness room offers a variety of cardio and strength equipment. Entrance to the fitness area is limited to guests aged 16 and older. Proper sportswear required.

Spa

Our wellness area offers breathtaking views of Zurich, various saunas (no swimwear) with infusions, a whirlpool (swimwear required) and spacious rooftop terraces with loungers, daybeds and hanging chairs.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 190 m² / 2045 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,760 reviews

Chiedozie M. Families - 8/19/2026 Confirmed reviews ALL

Dear Mr. Chiedozie Thank you very much for sharing your feedback and for choosing Mercure Zurich for your week-long stay. We are delighted to hear that you had a great time with us, enjoyed our breakfast, and appreciated the sparkling water at reception. 😊 Regarding the room cleaning, as a Green-certified hotel, we have implemented measures to reduce our environmental impact. We are always looking for the right balance between sustainability and our guests’ comfort, and we will certainly take your feedback into consideration. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Mercure Zurich in the future!

Hoa N. X. T. Friends - 8/14/2026 Confirmed reviews ALL

The check-in experience was an absolute disaster and fell far below the level of service we expected. Even though we were using the priority line, the check-in process was unnecessarily long, difficult, and frustrating. The agent, Noel, appeared completely unenergized and unhelpful and seemed unable to handle what should have been a straightforward check-in. Rather than trying to resolve the issue efficiently, he repeatedly insisted that we provide the booking reference, even though our booking could have been located in the system using our names. It felt as though he was choosing the easiest option for himself rather than making any effort to assist us properly. What was even more disappointing was Noel's apparent reluctance to seek assistance from his supervisor when he was clearly struggling with the system. His colleague/supervisor, Sebastian, was also not proactive in stepping in to resolve the issue. Instead, we were left waiting while the situation dragged on, turning what should have been a simple check-in into a very long and painful process. Sebastian eventually stepped in briefly, but then disappeared immediately after providing limited assistance. This was particularly noticeable because we observed him assisting other guests with considerably more attention, patience, and hospitality. The contrast in treatment was extremely disappointing. Throughout the entire experience, we felt ignored, isolated, and treated differently. We were not properly acknowledged or made to feel valued as guests, and the manner in which we were treated left us genuinely concerned that there may have been discriminatory or even racist undertones to the interaction. A priority check-in should mean efficient, professional, and attentive service. Instead, we experienced the opposite. The lack of initiative, unwillingness to seek help, poor communication, and apparent difference in treatment made this one of the most unpleasant check-in experiences we have encountered. This experience has left us extremely disappointed and has seriously undermined our confidence in the level of service provided. We expect this matter to be taken seriously and properly investigated, particularly the apparent difference in the way we were treated compared with other guests.

Dear Mr. T. Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your check-in experience was so frustrating and fell short of the level of service you expected from us. We particularly regret that the process took so long and that you did not feel properly supported by our team. A priority check-in should be smooth, efficient, and welcoming, and clearly this was not the experience you had. We also take your concerns regarding the perceived difference in treatment very seriously. We will discuss your feedback with the colleagues involved and review the situation internally. Every guest should feel respected, valued, and treated with the same level of professionalism and courtesy. Please accept our sincere apologies for the disappointment caused. Your feedback is important to us and will help us address the areas where we need to improve. Kind regards Mercure Zürich City

Imran M. Couples - 8/14/2026 Confirmed reviews ALL

Site claims permissies with central airconditiong available. Unfortunatelly although there were AC control panels in rooms but were not controable. When requested to turn on the AC, we were informed that they cannot be turned on or controlled via room, the building has ventilation system and we should feel comfortable. what sort of explaination is that. Plus when requested room service for cloth iron, we were handed over the iron & ironing board in the lobby to take it up to our room & leave it outside the room after usage. Is this a room service you expect? Additionally and very much frustrating was check-in process. it took 45 minutes for the reception staff to complete the formalities & handover the room keys. Such a big brand name but lacks a lot when it comes to facilities & customer service

Dear Mr. M. Thank you for sharing your feedback with us. We are sorry that your stay did not fully meet your expectations. We normally make every effort to respond promptly to our guests’ needs, so we regret that the check-in took longer than it should have and that the handling of the iron was not as convenient as expected. Regarding the room temperature, our building is equipped with a central ventilation system rather than individually controlled air conditioning. The ventilation is quite powerful and is designed to provide a similar cooling effect, but we understand that this may not have felt the same to you. We will certainly look into the points you raised, especially the check-in process and the information provided about the room facilities, to see where we can improve. Thank you again for bringing this to our attention. Kind regards, Mercure Zurich City Team

Eamonn W. Solo - 8/14/2026 Confirmed reviews ALL

Dear Eamonn W., Thank you for sharing your feedback regarding your stay. We apologize for the disturbances caused by noise from the gym and the bathroom lighting design. Your comments will be taken into consideration as we aim to enhance our guests' experience. Best regards, Mercure Zürich City

Erinda S. W. Couples - 8/10/2026 Confirmed reviews ALL

Dear Mrs. W. Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location and that everything met your expectations. We look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Web-users rating

Other web-users rate our hotel

809 reviews 8.9/10 Location
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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Zurich City, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Zurich City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.