Customer review rating (ALL Rating) 4.2/5 1,553 reviews
Novotel Zurich City-West
Schiffbaustrasse 13, Am Turbinenplatz
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Access: 300 m / 0.19 mi 5 min walk / 1 min drive
Access: 2 km / 1.24 mi
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Enjoy our range of international dishes in the GourmetBar restaurant and bar. We offer classic dishes, vegetarian options and vegan specialties - something for every taste.
Enjoy restful sleep and a Scandinavian ambiance in our Live N Dream rooms. 2 children up to 16 years stay free of charge with their parents or grandparents. Luxurious Rituals toiletries and WIFI included.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 1.5/5
Anish R. Business - Confirmed reviews ALL
There was never any advance notice that construction was in progress and elevaor to parking garage was out of service. Total ripoff for 300chf! Room was very basic, shower drain clogged and overflowed.
Dear Guest, Thank you for sharing your feedback with us. I am very sorry for your bad experience with us. Please accept my apologies. Since several week the message is display on the website in the Description section. For the cleanliness, I will see with my housekeeping team and action taken to avoid such problem in the future. I still hope that you will give us a second chance to do better. I m staying at your disposal. Christophe B. General Manager
Customer review rating 2.0/5
Stuart Business - Confirmed reviews ALL
Temporary receptions area, no lounge or bar, and construction work impacting on entire ground floor including noise/vibration in breakfast/dinning, including no use of pool. Dissatisfied that no prior information provided of such works on the website or during booking, disruption and restriction on facilities/surroundings not reflected in the price, remaining at full rate.
Well located, great for children, and superb staff.
Customer review rating 5.0/5
Anonymous Families - Confirmed reviews ALL
Everyone was friendly. The restaurant staff made us feel welcomed. The lobby was great because there were things for the children to do. The hotel staff was very helpful. Any question I had was answered with a concerned ear. I had a lot of questions about transportation and after speaking with the reception, I felt at ease.
Dear KATHLEEN M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager
Under construction- yet charging full price
Customer review rating 2.0/5
Mr, C. Business - Confirmed reviews ALL
Although ground floor is under full construction, full fare applied AND prices increased vs November 2022. Bathroom sink stinks, pre-checking incl deposit and invoice address not registered in system….
Customer review rating 3.0/5
Anonymous Business - Confirmed reviews ALL
The hotel is under a necessary renovation.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price