Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.4/5 874 reviews

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Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Room 1

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  874 reviews

Customer review rating 5.0/5

Bernard L. Solo - Confirmed reviews ALL

Dear Bernard, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you enjoyed your stay and appreciated the services provided by our staff. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Mike D. Families - Confirmed reviews ALL

Dear Mike, Thank you for your kind words regarding your comfortable accommodations. I appreciate your understanding regarding the initial issues and am pleased to hear that they were resolved to your satisfaction, allowing you to enjoy the rest of your stay. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Bin R. Families - Confirmed reviews ALL

Dear Bin R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found our front desk staff to be welcoming. We appreciate your understanding concerning the issues with the TV and the overhead rain shower. Your comments are valuable to us, and we will take note of them for future improvements. Thank you once again for your review. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Louise P. Couples - Confirmed reviews ALL

Dear Louise, Thank you very much for your wonderful review and for choosing Novotel Zürich City West for your 3-night stay. We are delighted to hear that you enjoyed our spacious rooms, the efficient air conditioning during the warm weather, and our convenient location with easy access to Zurich’s public transport. It is wonderful to know that our team helped make your stay enjoyable. We truly appreciate your kind words about the service and cleanliness of our hotel. Sad that you could not dine with us this time. Perhaps next time you can join us at The Flave of Zürich and discover our restaurant and bar. We would love to welcome you for a meal! We hope to see you and your husband again soon for another great stay in Zurich. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Marie J. Families - Confirmed reviews ALL

Dear Marie, Thank you for taking the time to share your feedback. We're pleased to hear that your overall stay was good. At the same time, we are sorry to learn that we did not fully meet your expectations regarding the value for money. We appreciate your comments regarding the shower and regret that it was not in the condition you expected. Cleanliness and maintenance are very important to us, and we have shared your feedback with our housekeeping and maintenance teams so they can inspect the room and address any issues. Regarding the air conditioning, we will also have a closer look to ensure that everything is running smoothly. In consideration of our environmental commitments, our rooms are set to 21°C and guests can adjust the temperature in summer approximately 5 degrees down. This setting should provide a comfortable cooling experience; however, we understand that in some countries guests are used to much lower AC temperatures. We will check the system to make sure it is operating correctly and efficiently. Thank you again for your honest feedback. We truly appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 630 reviews 8.8/10 Location
  • 845 reviews 7/10 Room
  • 990 reviews 8.6/10 Service
  • 15 reviews 7.6/10 WiFi
  • 451 reviews 7.6/10 Breakfast
  • 393 reviews 5.7/10 Comfort
  • 392 reviews 7.8/10 Cleanliness
  • 179 reviews 4.5/10 Value

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