Novotel Zurich City-West Hotel 4 stars

Never had such a bad experience with accor hotels like this one. The rooms were not clean, AC was noise with a clatter noise all night, toilets didn’t have any body lotion or shampoo or conditioner. Only the body wash. Ironing place was dirty. I was wondering whether it was Novotel or somewhere else.

Sorry I have to be honest not personal Was very bad, the washing zink in the wash room was not flowing. Our room was not cleaned the whole day that means Babbage bags and old towels were not changed. etc

Friendly staff specially check in staff

Very frendly, clean and good for the price

Everything was broken (pieces of the hotel room falling apart - even the rattling ceiling panel fell down on us at the front door). The AC was rattling the panel all night everyday and kept me awake, and the fridge in the other room kept flashing the light on and off keeping my friends awake. Didn’t even complain because it didn’t even seem like anything would change and we just didn’t want to deal with it. When we were leaving the day of, one of the workers put our luggage in the luggage room and when we went to go grab it later, this other guy asked for a ticket (which we never got, we just assumed the room was our luggage only since we walked in and put it in there ourself) and he was a little rude like he wasn’t going to give our luggage but I looked at him and said “well nothing we can do so I’m going to grab my luggage.” It was awkward and uncomfortable and not our fault. It was beautiful on the outside but honestly I wish we just chose somewhere closer to downtown and paid a bit more because this stay was the worst out of all of our hotels on our 2 week vacation. It felt like I was in a hostel.

We had a great stay in a confortable and large room with very nice staff. Thanks for the experience.

Very good

Nice and helpful staff. TV in room not working when we arrived. Reported the next morning but not fixed for the whole of our 3 night stay.

Resume: air condition was not working properly, breakfast was a total mess! Insufficient personnel. Will not come back to this hotel! We stayed 2 nights in a suite and had to ask 5 times reception to get the air condition working as the fuse in the electrical cabinet just could not stay up. Outside temperature during the day was in the 30s and at night over 20-25. Just not acceptable. It was a family vacation trip and you plan to relax not to complain/stress about a faulty air conditioning system. Our two kids (7 and 3 y.o) had a really hard time to sleep at night because of the hot temperature. This "circus" went on for the entire stay. NOBODY could fix the issue and did not propose any solution to the problem. Oh, one person from the reception suggested to "glue" the fuse on its up position! My answer: that's a perfect way to start a fire!!!! so please do not do it! On the last day we decided to go for the breakfast. I have never seen such a mess in the hundreds of nights spent at hotels around the world. Hotel had one person at entrance registering the people taking the breakfast and one inside, that by the way was its first day in job! So a staff total of 2 "trying" to serve around 50 guests...I let you imagine what was going on. Coffee machine out of coffee, missing food, beverages, everything, a total DISASTER. Even a school summer camp is far better organized. Before leaving asked reception to exchange a couple of words with Hotel Manager and never heard back from him so hopefully this review will reach him and he will take the necessary corrective actions because it is clear for us that we will not comeback to this Novotel. It was our second stay in this hotel and the first one (2018) was perfect. COVID is no excuse when you pay more than 500 CHF for a 2-night stay, just not acceptable what went on during our stay. PS: they have free welcome gifts for kids but we had to ask for it as during check-in nobody proposed it...

Enjoyed the Hotel, it’s location, and all it had to offer.

The hotel room was very comfortable and the location of the hotel is very convenient and close to the main stations.

Our family stayed for three nights. We had a lovely time. The room was perfect for our needs, the pool was great, the restaurant excellent. All staff we met were fantastic. Just had a great time.

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.