Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,553 reviews

Hotel extras

  • Hygiene and safety: our hotel is ALLSAFE certified

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Enjoy our range of international dishes in the GourmetBar restaurant and bar. We offer classic dishes, vegetarian options and vegan specialties - something for every taste.

Our accommodation(s)

Enjoy restful sleep and a Scandinavian ambiance in our Live N Dream rooms. 2 children up to 16 years stay free of charge with their parents or grandparents. Luxurious Rituals toiletries and WIFI included.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,553 reviews

TripAdvisor Rating  4.0/5  1,599 reviews


Customer review rating 1.5/5

Anish R. Business - Confirmed reviews ALL

There was never any advance notice that construction was in progress and elevaor to parking garage was out of service. Total ripoff for 300chf! Room was very basic, shower drain clogged and overflowed.

Dear Guest, Thank you for sharing your feedback with us. I am very sorry for your bad experience with us. Please accept my apologies. Since several week the message is display on the website in the Description section. For the cleanliness, I will see with my housekeeping team and action taken to avoid such problem in the future. I still hope that you will give us a second chance to do better. I m staying at your disposal. Christophe B. General Manager

Undergoing refurbishment

Customer review rating 2.0/5

Stuart Business - Confirmed reviews ALL

Temporary receptions area, no lounge or bar, and construction work impacting on entire ground floor including noise/vibration in breakfast/dinning, including no use of pool. Dissatisfied that no prior information provided of such works on the website or during booking, disruption and restriction on facilities/surroundings not reflected in the price, remaining at full rate.

Well located, great for children, and superb staff.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everyone was friendly. The restaurant staff made us feel welcomed. The lobby was great because there were things for the children to do. The hotel staff was very helpful. Any question I had was answered with a concerned ear. I had a lot of questions about transportation and after speaking with the reception, I felt at ease.

Dear KATHLEEN M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

Under construction- yet charging full price

Customer review rating 2.0/5

Mr, C. Business - Confirmed reviews ALL

Although ground floor is under full construction, full fare applied AND prices increased vs November 2022. Bathroom sink stinks, pre-checking incl deposit and invoice address not registered in system….

Under renovation

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is under a necessary renovation.

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Other web-users rate our hotel

  • 513 reviews 8.7/10 Location
  • 734 reviews 6.1/10 Room
  • 794 reviews 7.2/10 Service
  • 7 reviews 8.1/10 WiFi
  • 342 reviews 5.5/10 Comfort
  • 340 reviews 6.4/10 Breakfast
  • 305 reviews 6.2/10 Cleanliness
  • 203 reviews 4.1/10 Food

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