Novotel Zurich City-West

Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,509 reviews

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Hotel extras

  • Hygiene and safety: our hotel is ALLSAFE certified

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Enjoy our range of international dishes in the GourmetBar restaurant and bar. We offer classic dishes, vegetarian options and vegan specialties - something for every taste.

Our accommodation(s)

Enjoy restful sleep and a Scandinavian ambiance in our Live N Dream rooms. 2 children up to 16 years stay free of charge with their parents or grandparents. Luxurious Rituals toiletries and WIFI included.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,509 reviews

TripAdvisor Rating  4.0/5  1,597 reviews

Very good location and cozy room

Customer review rating 4.0/5

Dmitry Business - Confirmed reviews ALL

Was amazing stay, rooms are rather spacious, the window can be fully opened for fresh air (important to me, though air condition is in place even with the window shut), nice bad. Good Wi-Fi. Very nice breakfast as well. Gym and pool not visited, but nice to know that they're available for the future visit.

Comfortable stay

Customer review rating 3.5/5

Alexey G. Business - Confirmed reviews ALL

Hotel is comfortable in a good and quiet area of Zurich, not far from many activities (about 20 min walking). Service of the hotel is good.

Customer review rating 1.0/5

David S. Business - Confirmed reviews ALL

From: David S. Sent: 23 November 2022 20:39 To: H2… Subject: Re: Your invoice at Novotel Zurich City-West / Fast check-out Dear Sir / Madam. Re My stay at the Novotel Zurich City West (Room 402) complaint As you can see below, I stayed at this hotel for two nights from November 21 - 23. However, I wanted to register how deeply unsatisfied I was with my room. Your night team will have a record of a call I made to reception as I was forced to make this at 01.50 this morning to complain about the noisy air conditioning unit in room 402. Not only did I get zero hours sleep on the night of Nov 21 / 22, I was also kept awake on the night on Nov 22/23, due again to the perpetually overly noisy AC system in room 402. In total I believe I only managed to get 4.5 hours sleep in that room over the 48 hour period. In addition, can I also highlight two other faults with room 402: 1. The bathroom steam extractor fan does not work and 2. The bathroom mirror, which we believe has a de-mist feature also didn’t work throughout my stay. As my company is now contracted to Hitachi Zosen Inova, my staff will be travelling / staying in Zurich on a regular basis. As such, this being our first trip to Zurich and this Novotel hotel, we are in the process of assessing which local hotels we might set up a corporate account relationship with. This Novotel is one accommodation option being considered. However, after mu recent stay, we may now reconsider this. As Managing Director of a service-based company, I hope you will treat this complaint honestly, quickly and responsibly. We look forward to hearing from the Novotel Zurich West at your earliest convenience. Yours sincerely David David S. Managing Director Sterling Communications T: +4… 555 E: da…

Does the job and well located

Customer review rating 3.5/5

Cj24 Business - Confirmed reviews ALL

As I was working within a few minutes from the hotel the location was perfect. Everything worked well enough . My only disappointment with this brand has been the loyalty program. Even after becoming Silver now Gold I didn’t get offered the advertised free drink on arrival and had to push for late check out.

Very nice room

Customer review rating 5.0/5

Carole Business - Confirmed reviews ALL

everything was nice

Dear Mrs. F, Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future Best regards, Valentin R Front Office Supervisor

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Other web-users rate our hotel

  • 489 reviews 8.6/10 Location
  • 703 reviews 6/10 Room
  • 770 reviews 7.1/10 Service
  • 6 reviews 9.3/10 WiFi
  • 320 reviews 5/10 Comfort
  • 316 reviews 6.1/10 Breakfast
  • 285 reviews 6.5/10 Cleanliness
  • 199 reviews 4.1/10 Food

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