Novotel Zurich City-West Hotel 4 stars

- As silver member , no welcome drink complimentary (In this trip , all the hotel i stayed is under accor group , however this is the only hotel not providing the welcome drink for member. - Toothbrush is needed by request . -Gym room mentioned is opening at 6am , however when i go to the gym room at 610am , still unable to use it , the door is locked. -Breakfast variety is less, for the 3 days stay , same breakfast was provided.

All staff were friendly. Room was decent size. But amenities provided were for 2 people and we were 3 in the room. The room service menu was very restricted . Overall a satisfactory experience

We enjoyed the structure for 8days. On average it is ok (that is why the 6), swimming pool is enough and gym too. But the breakfast area is too small and smelly because customer can warm pancakes inside. The renovation makes the rooms very smelly... not really comfortable.

1. The people working at the hotel are very helpful and polite 2. Very clean rooms. The cleaning lady made excellent her job. 3. The breakfast very rich, a lot things to choose 4. The swimming pool very comfortable and in good temperature Thank you, we enjoyed our stay.

We had a very pleasant time at the hotel. The room meets our expectation. The staffs are very helpful and responsive. Breakfast is very good. The hotel is in a very convenient location with easy and short access to the tram.

Overall was good except for day two the shower mixer tap not working, had to squat to take my bath under the traditional tap. It was a Sunday no maintenance staff around thus I was upgraded which came as a surprise. Thank you

Perfect place for our annual stopover on the route to the italian Dolomites. Perfect for parking and short visit to the city.

Close to work at technopark, so fine

The coffee machine was missing and also in the bathroom , some items like body lotion , etc were missing.

Check in with female front desk clerk was fast and friendly. The room was missing coffee cups, cream and sugar, only 1 water glass (usually at least 2) upon check in. When I contacted the front desk around 5pm the male front desk clerk told me that he was alone and busy and could not help with either coffee cups or cream / milk. He then told me not to worry as housekeeping would do a turn down service around 6:30-7pm and would refill all amenities. (A useless comment for a 1 night stay). Upon returning to the room later the same night there was no turn down service, no refilled amenities and the water glass with leftover coffee was still on the table. Apart from the check in this hotel was lacking any sort of service and friendliness all together.

We were a group of 18; on the fourth floor there was a constant noise coming from the bathrooms, like there was someone banging on the pipes. Also, the CEO of our company found a cockroach in his bathroom. As I said, overall it was average; we were expecting a bit more from Novotel.

Lovely hotel and staff but it is totally wrong that I came to a building site during the day and was not told about this in advance or offered compensation for suffering the experience.

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

I'm a long-time Accor Hotel returning customer and I've always found a consistently high-quality, warm, and friendly atmosphere. This hotel was no exception. The only difference I've found, slightly disappointing, is that in Zürich there's no public transport voucher offered by Accor. I've been told it's a corporate policy so no criticism here but it'd be nice if the same perk could be extended to this location. Thanks!

This time my experience was bad , the hotel is in middle of works , it was no possible to take a rest , during the day, due to the drilling , hammer in the wall. This information is not noted in your site.