Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 5,240 reviews

ALLSAFE approved hotel

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Novotel Zurich City-West
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+ 26 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Menu (PDF)

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,240 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,529 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 2.0/5

Eric G. Families - 22/02/2021 Confirmed reviews ALL

Disappointed by the service: cold temperature in one of our our 2 rooms making the night unpleasant, maids knocking three times at the door on Sunday morning to expedite the house keeping, breakfast is joke

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Very comfortable

Customer review rating 4.5/5

Anonymous Couples - 30/01/2021 Confirmed reviews ALL

Very easy check-in and check-out with friendly staff. Room was very comfortable and modern.

Dear Lisa C., Thank you for choosing and reviewing in the Novotel Zürich City-West. We are happy to hear you appreciated our renovated and modern rooms. Certainly we will forward your kind words to the Reception staff. We're looking forward to welcoming you again. Sincerely, Tawi Upin Front Office Supervisor

Nice room but breakfast to forget

Customer review rating 3.5/5

Bruno P. Families - 12/01/2021 Confirmed reviews ALL

Nothing to say for the room and quality of the hotel. It's OK. Friendly staff. I state that the COVID situation is not easy to manage but I believe that from the point of view of the quality of the breakfast, something more can be done. In any case I would stay there again.

Dear BRUNO P., Thank you for your visit and taking the time to review your stay at Novotel Zürich City-West. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the current Covid situation in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are happy to hear that you would like to return to our hotel - we all hope to welcome you as a guest soon again. Best Regards, Tawi Upin Front Office Supervisor

Good stay

Customer review rating 4.5/5

Alessandra P. Couples - 10/01/2021 Confirmed reviews ALL

Professional and nice team at reception, impeccable room, smooth check in, parking and check out

Dear ALESSANDRA P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your kind compliment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Always a pleasure, good location and good stay

Customer review rating 5.0/5

Claudia Solo - 28/12/2020 Confirmed reviews ALL

Very friendly staff and just able to come and go without feeling bothered and watched.

Dear CLAUDIA I., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Very satisfied

Customer review rating 5.0/5

Predrag Business - 07/12/2020 Confirmed reviews ALL

Very professional and friendly staff. Room, internet, cleanliness, everything is at the expected good level

Dear Predrag M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive such a positive feedback. We will share your friendly comments with our team. We ate sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Good one-night stay overall

Customer review rating 4.0/5

Aks Couples - 05/12/2020 Confirmed reviews ALL

Happy for the upgrade (from Ibis to Novotel) but unfortunately, the pillows were uncomfortable that I didn’t sleep too well.

Dear Ms. S., We very pleased that you took the time to review your visit with us at Novotel Zürich City-West. It is always a pleasure to have you as our guest in the Novotel Zürich City-West and you are very welcome regarding the Upgrade. We are happy about your positiv Review and we thank you again for sharing your experience. Please accept our apologies for the inconvenient regarding the pillows. Certainly we will assist you for the next time for any softer one. We hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Ideal for family relaxing weekend

Customer review rating 5.0/5

Stanislav S. Families - 29/11/2020 Confirmed reviews ALL

Stayed with family for a night upon some entertainment activities in the area. Got an upgrade into Suite (Thank you, team!) and the whole experience related to the stay was impeccable. Great customer experience as well!

Dear Mr. STANISLAV S., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our Suite-Upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

GREAT STAY THANKS

Customer review rating 5.0/5

V. Business - 10/11/2020 Confirmed reviews ALL

ALL WENT WELL, GREAT WELCOME AND STAFF. THANKS

Dear SAMUEL V., We very much appreciate your amazing feedback regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

felt like home

Customer review rating 5.0/5

Ralf F. Couples - 02/11/2020 Confirmed reviews ALL

We were completely satisfied with our stay, it was quite, the staff is extremely friendly and the rooms are clean and have everything you need for a weekend stay. Parking is always available and public transportation is around the corner.

Dear Mr. Ralf F., We are very honored to hear all your beautiful compliments regarding our staff service and that everything was completetely satisfied at your stay with us. As you mention, our nearest Tramstation is right next to our Hotel which you can arrive to the City with the Tram 4 directly to the Central City -10 minutes only. Certainly we will Forward your wonderful Feedback to our team and we hope to welcome you back to the Novotel Zürich City-West very soon. Sincerely, Tawi Upin Front Office Supervisor

Noisy room

Customer review rating 3.0/5

Chris Business - 29/10/2020 Confirmed reviews ALL

The receptionist was very friendly and helpful, especially as I needed a USB-C cable which she provided me right away. The room itself was cosy though there was a constant loud noise in the room (heating?, water?). The breakfast was ok, a bit disapointed with the buffet. I was expecting more.

Dear Christian H., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. It's a pleasure to know that we could help you out with that USB-C Charging cable but sorry to read that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Our technicians have been informed and the will figure out the reason for the noise in your room, please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the breakfast offer, we had to reduce the buffet adjusting it to be Covid 19 conform hoping to be able to serve the complete buffet as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Nice stay in Zurich

Customer review rating 4.0/5

David R. Families - 22/10/2020 Confirmed reviews ALL

Functional and practical place to stay. Great when you have a car to park !

Dear Mr. R., We very much appreciate for sharing your experience, and your comments regarding your stay at the Novotel Zurich City West. As we can see, you were especially satisfied with the Location in Zürich-West, Parking Place and our staff Services. Certainly we will forward your friendly Feedback to our team. Thank you again for your time. We sincerely apologize for the various errors listed, especially during your breakfast in the restaurant. Due to the current situation in Covid-19, we only have a limited number of items for our breakfast buffet on offer and we ask for your understanding. We hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

IBIS Closed I stayed at Novotel

Customer review rating 3.0/5

X Business - 22/10/2020 Confirmed reviews ALL

I booked at the IBIS but they were temporily closed due to lack of business. Room was fine and clean and quiet - breakfast ok due to Covid 19 regulations no activity in hotel lobby and bars

Dear Daniel E., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Chris Fusenig Front Office Manager

Good stay

Customer review rating 4.0/5

Laura Business - 19/10/2020 Confirmed reviews ALL

Clean hotel, kind personnel

Dear Ms. M., We appreciate your very kind Feedback and Compliment for our service about your recent stay with us. Thank you for sharing your experience, and we hope your next visit in the Novotel Zürich City-West will be more pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Very good experience

Customer review rating 4.5/5

Alexandra P. Business - 01/10/2020 Confirmed reviews ALL

Feel like at home

Dear Mrs.P., We very much appreciate your comments regarding your stay with us. It is always a pleasure to weclome you and receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Good location, Good stay, Friendly & accommodating staff

Customer review rating 4.5/5

Fs Friends - 25/09/2020 Confirmed reviews ALL

Staff was very friendly. Room was prepared wonderfully. My friends and I enjoyed our stay there.

Dear Felika, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Novotel is cool!

Customer review rating 4.5/5

Martial Families - 22/09/2020 Confirmed reviews ALL

Super great room and super friendly staff

Lovely Stay

Customer review rating 3.0/5

George A. Families - 07/09/2020 Confirmed reviews ALL

The stay was great, good rooms, facilities and perfect location. However, the parking was too expensive considering I'm a guest at the hotel. I have travelled around the world for work and pleasure and I have not paid for parking at my hotel.

Dear Mr. A., Thank you very much for your visit and for taking the time to write a review on your stay at Novotel Zürich City-West. We appreciate your positive comments. We regret to hear that the paybale parking space had so much influence on your satisfaction and rating of your stay. The land and compliance with all guidelines are very expensive, please understand that an offer on a complimentary basis is not possible. The cost reflect the average cost for supervised, reserved parking spots here in Zürich. I hope for your understanding. We appreciate your sharing your concerns and we all hope to welcome you as a guest soon again. Best regards, Christina Bonertz General Manager

Nice surprise

Customer review rating 4.0/5

Sinisa Business - 04/09/2020 Confirmed reviews ALL

Actually I did book the connected Ibis City West, but due to unknown reasons, my stay was realized in the Novotel, so it was a nice surprise, as the Novotel is of course a way nicer, so thanks for the upgrade!

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased that it was a positive surprise that you received an upgarde in the Novotel. The rebooking was due to the current situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Good Stay.

Customer review rating 4.5/5

Milos P. Business - 03/09/2020 Confirmed reviews ALL

Everything was very well for current circumstances. I've chosen your hotel this time thanks to better food availability than in other hotels I've been considering (Buffet, restaurant, etc).

Dear MILOS P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

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