Novotel Zurich City-West Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,920 reviews

ALLSAFE approved hotel

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Novotel Zurich City-West
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+ 23 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Fax: (+41)44/2762299

Check-in from 15h00

Check out up to 11h00

  • Bhf. Zürich Hardbrücke:  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4:  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS:47.38923, 8.51656

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

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ALL Rating 4.3/5

5,920 reviews

TripAdvisor Rating 4.0/5

1,560 reviews

Customer review rating 2.0/5

Francesca P. Business - 28/11/2021 Confirmed reviews ALL

Basin in the room was blocked and despite reported the problem it was not fixed and stayed blocked until I departed. Quite disgusting to see the dirty water filling up when washing hand or tooth brushing. Room was pretty empty of items such slippers or useful toiletries like hair conditioner. No coffee machine like nespresso in room as usual 4 star hotels are. Ibis styles hotels are in comparison better than this Novotel at 4 star rating. At least the bed was decently comfortable I do not think I will come back or choose the hotel. As Accor hotel member I know the selection and this one was not good value for the money at all. Felt like a budget hotel with a broken sink. Nothing has been done to remediate despite I flagged the problem immediately to front desk.

Disapointed

Customer review rating 2.5/5

Julien G. Business - 28/11/2021 Confirmed reviews ALL

The room was way too small as I reserved for 4 people. Regular client of accor hotel (Accor payment card, gold status, etc.) I am actually disapointed. I was there for a business / leisure trip and next time I'll surely have a try at the sheraton nearby.

Good stay

Customer review rating 4.0/5

Alexandra P. Business - 27/11/2021 Confirmed reviews ALL

I appreciated to be upgraded.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Sleep and live well in Zürich

Customer review rating 4.5/5

Helmut D. Business - 26/11/2021 Confirmed reviews ALL

The service was great. I have received a free adapter for my time in the hotel. The reception was very friendly and helpful. The room was good - very quiet, very good bed. The location is good and I could find many good restaurants around the hotel. One train station from the main railway station or 25 minutes walking distance. 100 m to the next tram station.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Convenient location, friendly reception

Customer review rating 4.0/5

A.z. Business - 19/11/2021 Confirmed reviews ALL

Long postponed business trip. Very friendly reception in a convenient location, both for downtown and the airport

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let's see if we can arrange some danish pastries in the breakfast area for the next time you visit us. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Chris Fusenig Front Office Manager

Ideal location and quite surroundings

Customer review rating 4.5/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Pleasant stay, friendly personnel. Clean rooms.

Dear Claude, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Good location and good stay

Customer review rating 5.0/5

L Families - 14/11/2021 Confirmed reviews ALL

The hotel is just 1min from Technopark tram station. The room was clean and spacious. In addition, the location is close to supermarkets

Dear Lian Ping, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

decent hotel

Customer review rating 3.0/5

Anonymous Business - 11/11/2021 Confirmed reviews ALL

decent hotel, mediocre breakfast, I expected a better upgrade

Good stay overall

Customer review rating 3.5/5

K Families - 06/11/2021 Confirmed reviews ALL

The check in and access to the swimming pool was complicated. But the overall experience was ok. The room was hot and we couldn’t change the temperature. Had to leave the window open and the area is very busy at night. The room was a decent size, clean and comfortable.

well located - could be better

Customer review rating 3.0/5

Benjamin Families - 03/11/2021 Confirmed reviews ALL

I appreciated this hotel for my family, well located, good equipment (swimming pool), easy to move to town. "could be better": - the cleaning of my room before I arrived was not enough (papers below the sofa, old socks (not mine!) ...) - the staff was not enough to cover the demand which implies big queue - the restaurant was too small for the sunday breakfast (waiting was too long, we moved to town for breakfast (which was nice also)

Fantastic clean and inspiring hotel both suitable for relaxation and business with great Staff

Customer review rating 5.0/5

Pieter V. G. Business - 03/11/2021 Confirmed reviews ALL

The Staff 24/7 makes you feel comfortable and help with anything! I used my most recent stay the first couple days with the family, followed by business seperately alone. The employees are so nice, and the city location is at the heart of the city 'where it all happens' Without going in detail, I had an unlucky issue. But the hotel staff and management turned this challenge immediately into an opportunity for customer care and treated me the best way the can, resolving the issue on the fly, and therefore would to rate the hotel with the highest star, 11 out of 10.

Great stay

Customer review rating 4.5/5

Anonymous Families - 31/10/2021 Confirmed reviews ALL

The staff were amazing, so helpful and pleasant

Good stay

Customer review rating 4.0/5

Siraj H. Families - 30/10/2021 Confirmed reviews ALL

Over all good stay

excellent location for transportation. generally o.k

Customer review rating 4.0/5

Jack Business - 30/10/2021 Confirmed reviews ALL

I stayed in your hotel many times. service was better. I ordered in advance parking for 4 nights ,but the card was not good so twice got stuck at the exit not able to open gate and took 10 minutes (making a line of cars behind) to get an answer from reception to open. The reaction from reception should improve.

One day stay

TripAdvisor rating 4.0/5

James Q 25/09/2021 TripAdvisor review

Quick stay - two adults and two children, all fine, clean room. The sofa bed for the children (10-12) could have been slightly bigger. That is the only improvement I can think of! The parking was on site, practical - the 5 mins walk to a nice trendy area, cafes and a park is ideal for young ones!

Dear James Q thank you very much for sharing your good review with the community, it's highly appreciated. We are glad that you had a great experience at our hotel and hope to welcome you again soon. Warm regards, Your Novotel Zürich City West Team

Nice hotel for weekend city break

TripAdvisor rating 4.0/5

krzysztofzadlo 11/08/2021 TripAdvisor review

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

Dear Krzysztofzadlo We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Not Novotel I expected

TripAdvisor rating 3.0/5

ShadowUZ 27/08/2020 TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Usual quality

TripAdvisor rating 5.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Good location but renovation of the rooms on going

TripAdvisor rating 3.0/5

Francesco D Family - 08/01/2020 TripAdvisor review

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

Dear guest, Thank you for being our guest and for taking the time to provide us some feedback. We already completed the room reservation in December last year. Maybe you were in the hotel shortly after we installed new carpets in the corridors, please excuse that the smell of the adhesive. We are pleased that you found the tram line around the corner useful, as well as the renovated hotel areas such as the pool and fitness. We hope to see you again soon. Kind Regards Christina Bonertz General Manager

great stay!

TripAdvisor rating 5.0/5

sandraamiguetvercher Family - 07/01/2020 TripAdvisor review

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Dear guest, Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your time. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

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