Novotel Zurich City-West

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Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.3/5 1,442 reviews

ALLSAFE approved hotel

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Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • Relax in the indoor pool or hit the gym with the latest cardio and calisthenics equipment.

  • Fun and excitement with our escape room. Book now at

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz

  • Bhf. Zürich Hardbrücke:  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4:  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS:47.38923, 8.51656

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,442 reviews

TripAdvisor Rating  4.0/5  1,573 reviews

Great locations but the rooms are dated and the personel is too busy so cannot service the guests.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Dated rooms.

Located a bit off the centre, but well connected; well kept, nice garden terrace

Customer review rating 3.5/5

Ulrike Solo - Confirmed reviews ALL

Especially Cherif gave me warm welcome and also inquired about my well being each day of my stay. In comparison to my experiences in other Accor Hotels of same standard, I was not happy about the following points: - early check-in rules are handled more strictly; rooms are available from 3 pm onwards, otherwise with supplementary payment - superior rooms are equipped with a water kettle, and two cups. However, no tea, coffee, sugar, etc.. is provided - skipping cleaning of the rooms service is rewarded with either 250 points or a soft drink, however, not a drink like beer or wine - bathrooms are equipped with a "built-in" shower gel and a soap, but no other amenities like conditioner, lotion, pads, etc. are provided Over the many years I frequent Accor hotels, I'm spoiled with more generosity in other hotels.

"Room" for improvement

Customer review rating 2.0/5

Pablo L. Business - Confirmed reviews ALL

Frecuent traveler. Not many surveys, but I need to comment on this one. Room 415. Noise from air conditioning system and watter in the handwasher not evaquating correctly. Switched from ibis next door to Novotel looking for something extra and I didn't find it.

Turn down the heating!

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

It's May, it's warm, there is a climate emergency and yet you're heating the building as if you're trying to cook your customers. Please turn down the heating and tell the housekeepers to stop closing windows.

Comfortable & Accessible with average service

TripAdvisor rating 4.0/5

saadirauf TripAdvisor review

As a first time Swiss traveler family, we decided to book Novotel given our trust on Accor and past experiences with the chain. The hotel promised to offer free parking as well as good location so we went ahead. POSITIVES (+) The front desk was very helpful even before the check-in as we had difficulty finding the parking area (located at the far end corner of IBIS, in the basement). (+) The check-in was smooth and friendly. An advance deposit of CHF 100 was requested from me as a security which came as a surprise. However, the entire amount was returned back to us at check-out time (+) The rooms are comfortable and spacious. We had booked one for a family of four (2 adults, 2 kids) and we got cmfortable beds and sofa cum beds to rely on at night. The TV and other room amenities were well provided for. (+) The breakfast experience is wonderful though they had the same menu on both days of our stay. The staff in the area is a bit uptight but helpful if required. Good, tasty food options are available to address all types of eaters, with juices, milk and fresh water present. I liked the coffee machine the most as it offered a wide range of options and it was also very effiicent. The juice dispenser was the kids' favorite as they enjoyed dispensing out different flavors from it (+) Location of the hotel is quite good. Public tramp station is at a 2 mins walk while plenty of restaurants, bars etc are nearby. (+) The hotel lobby offers a range of food items and drinks which are available 24x7. (+) The nice little seating area in front of the elevators is ideal for taking a break as well as it has some interesting options for kids to spend time (+) Due to shortage of time, we were unable to visit the pool which was free and seemed relaxing NEGATIVES (-) Wider and varied menu at breakfast would be highly appreciated by customers which wasn't the case during our stay (-) There are two parking areas in the basement i.e. one is for hotel customers while the other is for corporate staff of offices. Absence of clear signage at the entry of basement resulted in me opening the wrong basement space an unable to enter into the correct area. Hotel guests would know which one to enter if they see a clear sign at the two entry card terminal located right next to each other Recommended for travelers who like to stay near city center / business area Rating: 7.5 / 10

Nice hotel

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very nice hotel convenient to all areas of Zürich. Clean and quiet, very nice staff. Great indoor heated pool. Grocery store (Coop) across the street.

Well located, nice breakfast and friendly staff

Customer review rating 4.5/5

Pascale Families - Confirmed reviews ALL

We had a wonderful time in Zurich at the Novotel thanks to its convenience with parking on site and tramway stop nearby, please plenty of nice and trendy spots around, and a very helpful staff. The rooms are the usual novotel’s, i.e. not big bit functional.

Not a suisse standard

Customer review rating 2.5/5

Ghavamian Families - Confirmed reviews ALL

Already been in French Novotel and Had better experience. Shower buse was clothed, drain was almost obstructed. Reception not speaking French and English quite weak. Breakfast not very exciting. Sofa bed wasn't available not enough pillow, hot room, will not recommend this place.

Overall a good hotel

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel for one night was good. Many guests in the group however complained about the dinner. They got a cold pumpkin soup, snitzel that was very dry with fries and the apple cake from a package was frozen ( forgot to heat the cake before serving ). This was the last night in a 10 day tour to Italy, so it was a little disappointment. One guest in our group complained about that another guests came into his was a double booking !


Customer review rating 5.0/5

John Business - Confirmed reviews ALL

Pleasant stay and friendly personnel.

Pleasant stay

Customer review rating 4.5/5

Carla A. Business - Confirmed reviews ALL

Excellent hotel. I stayed for a short business trip but had the time to enjoy the commodities of the hotel. Friendly staff, great and diverse breakfast and nice and clean decoration lines. Particularly enjoyed the relaxed environment in the swimming pool.

A bad experience leading to premature checkout

Customer review rating 1.0/5

Ankit K. Families - Confirmed reviews ALL

It was way below expectations. Check in - Received an email that we can check in at 2pm in the afternoon. When we reached, the staff told us it’s 3. Left the luggage and went on without being able to freshen up. Room - Moderately clean. You could see the stain in the toilet bowl. Staff didn’t bother with a third set of towel and pillows in spite of knowing that we have a child accompanying. There was coffee and tea, but no spoon. When requesting for spoon, we were asked to pick it up ourselves. Breakfast - very limited options. Of serious concern was the fact that I saw a date of 16/3/22 on the egg on 18/4/22. When I told the reception staff, they didn’t seem to take it very seriously. So please be careful what you eat there. Facilities - we tried to use table tennis but there was no rackets or ball. When we checked with the staff (who was not sure himself and had to check with another member), we were told to pick it up from neighbouring hotel ourselves. That was the tipping point. Checkout - very busy time and there was only one desk staffed to handle it.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

I have been a regular customer for the past four months with at least a weekend stay. This time, due to a mistake in reservation, I had a room without sofa. After realising that, I asked for a change of room asking for a room with a sofa and my request was refused. Despite me rebooting online and the was more available rooms. This was disheartening.


Customer review rating 4.0/5

Sandy Families - Confirmed reviews ALL


Clean, good location, but no service at all

Customer review rating 2.0/5

Lb Business - Confirmed reviews ALL

Hotel is located well, clean, and modern. Service is not existing - no one picking up the phone multiple times, stuck in parking garage, reception slow and sometimes not occupied, not well educated. Not comparable to other Novotel’s where I have good experience!

Good hotel

Customer review rating 4.0/5

First V. T. Z. Families - Confirmed reviews ALL

Nice room. Friendly staff. Great to be able to use pool.

Dear Guest, Thank you for your feedback regarding your stay! We are glad that you enjoyed your first visit to Zürich with us! We hope your will stay with us again for your second visit! Sincerely, Julia Assistant Manager

Very friendly breakfast team

Customer review rating 3.5/5

Ross Families - Confirmed reviews ALL

The breakfast team were really friendly and welcoming. The room cleaning was a lot less thorough than other Novotels we've stayed at.

One day stay

TripAdvisor rating 4.0/5

James Q TripAdvisor review

Quick stay - two adults and two children, all fine, clean room. The sofa bed for the children (10-12) could have been slightly bigger. That is the only improvement I can think of! The parking was on site, practical - the 5 mins walk to a nice trendy area, cafes and a park is ideal for young ones!

Dear James Q thank you very much for sharing your good review with the community, it's highly appreciated. We are glad that you had a great experience at our hotel and hope to welcome you again soon. Warm regards, Your Novotel Zürich City West Team

Nice hotel for weekend city break

TripAdvisor rating 4.0/5

krzysztofzadlo TripAdvisor review

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

Dear Krzysztofzadlo We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Not Novotel I expected

TripAdvisor rating 3.0/5

ShadowUZ TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

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