Name: Novotel Zurich City West | Conference & Family Hotel | ALL - ALL
Address: Schiffbaustrasse 13, Am Turbinenplatz, ZURICH, 8005, CH
Telephone: +41442762200
Rating: 4.4

Novotel Zurich City-West

Hotel that makes every moment matter

Located in vibrant Zurich West, the Novotel Zurich City West offers spacious Scandinavian-style rooms designed for comfort and productivity. Enjoy the 24/7 restaurant The Flave of Zurich, which serves Mediterranean dishes made with local ingredients, as well as a heated indoor swimming pool and fitness center. Thanks to excellent transport links, the hotel is the ideal starting point for business and leisure guests in Zurich.

The Technopark Zurich event center is just a 2-minute walk from the Novotel Zurich. Our business hotel is ideally located for spending the afternoon in Zurich after a congress or workshop. The Schiffbau theater in Zurich has three stages and is also only a few meters away. Plays are regularly staged in the listed building, which also contains a jazz club and restaurant.

Zurich West is a lively district where industrial heritage meets modern creativity. With trendy restaurants, cultural offerings and excellent transport links, it is the ideal starting point for discovering Zurich and the old town.

Discover Novotel Zürich City, perfectly located in the trendiest neighborhood near the city center. We look forward to welcoming you.

Christophe Bergeron, Hotel Management

The Novotel Zurich City West offers a modern stay in Zurich West with spacious Scandinavian-style rooms, 24/7 dining at The Flave of Zurich and excellent connections to the city center. A private garden and heated indoor swimming pool create rare retreats in the city. Ideal for business and leisure guests, the hotel combines comfort, convenience and well-being in a lively urban environment for a balanced stay in Zurich.

Hotel extras

Green Key
Easy access from the airport and downtown
Event hotel with natural light and high-speed internet
Pool & gym with the latest cardio and calisthenics equipment
Fun and excitement in 2 escape rooms

Our accommodation(s)

Room

Executive room with 1 queen-size bed and sofa

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)

See availabilities

Room

Superior room with double bed and sofa

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)

See availabilities

Room

Superior room with two separate beds and sofa

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Futon(s) and 1 x Twin bed(s)

See availabilities

Room

Superior room double bed and armchair

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Suite with double bed and sofa, two separate rooms

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double bed(s)

See availabilities

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

+41 44 276 22 00

+41 44 276 22 99

Railway station
Tramway

Escher Wyss Square

Tramway

Access: 300 m / 0.19 mi 5 min walk / 1 min drive

ZURICH/ZUERICH

Railway station

Access: 2 km / 1.24 mi

SCHIFFBAU THEATER

Opera/symphony/concert hall

Access: 100 m / 0.06 mi

ARENA FITNESS

Sports centre

Access: 200 m / 0.12 mi 5 min walk / 1 min drive

CINEMAX

Cinema district

Access: 300 m / 0.19 mi

MAAG MUSIC HALL

Opera/symphony/concert hall

Access: 500 m / 0.31 mi

ZUERICH NATIONAL MUSEUM

Museums

Access: 2 km / 1.24 mi

fraumunster church

Historic monument

Access: 2 km / 1.25 mi

Grossmunster church

Historic monument

Access: 2 km / 1.25 mi

Zurich zoo

Zoo

Access: 8 km / 5 mi

ZURICH ZOO

Botanical gardens

Access: 10 km / 6.21 mi

Baden

Casino

Access: 20 km / 12.5 mi 30 min drive

ALPAMARE PFAFFIKON

Amusement park

Access: 40 km / 24.86 mi

HOCH IBRIG

Ski area

Access: 50 km / 31.07 mi

River

Access: 500 m / 0.31 mi 5 min walk

Lake of Zurich

Lake

Access: 5 km / 3.13 mi

PULSE 5

Shopping centre/mall

Access: 200 m / 0.12 mi 2 min walk

Mrs. Gerold's Garden

Restaurant and cafe district

Access: 750 m / 0.47 mi 10 min walk / 2 min drive

Aubrey

Bar

Access: 1 km / 0.62 mi 1 min walk

Zurich downtown

Shopping district

Access: 2 km / 1.25 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

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Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 270 m² / 2906.253 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 18

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 861 reviews

Nicolas C. Business - 6/19/2026 Confirmed reviews ALL

Booked an exec room but initially assigned a superior. Then assigned the suite but probably had not been used in a long time. Mold/humidity smell but I checked in at 11pm and I was too tired to ask for yet another change

Y. Y. Families - 6/18/2026 Confirmed reviews ALL

It was ok, despite repeated requests cleaning wasn't done on time and this was disappointing. Other than that it was a decent hotel.

Venkata P. T. Families - 6/9/2026 Confirmed reviews ALL

To Manager, Novotel Zurich West Customer Care, Accor Hotels My name is Venkata P. T.. I’m writing to express my deep disappointment and distress regarding the treatment my family and I received during check-out from Novotel Zurich West. - *Guest:* Venkata P. T. - *Rooms:* 320 & 322 - Superior connecting rooms - *Date of Incident:* 07/06/2026 - *Late check-out approved till:* 5:00 PM *Incident Summary:* Due to a issue with my 12-year-old daughter, we required an additional 30 minutes beyond the approved 5:00 PM check-out. At around 5:00 PM, receptionist Mrs. Alice called our room. I informed her we would be down in 10-15 minutes. Instead of understanding, she responded in an aggressive and harsh tone, threatening full night charges if we didn’t come down immediately. Within 5 minutes, at ∼5:20 PM, Mrs. Alice came to our room and spoke in a terrifying manner directly to my daughter while I was in the bathroom. When I came out and requested 15 more minutes, she barged toward the room. I then agreed to pay. She demanded 100 CHF, pointed her finger at me and my daughter, and warned us to be down by 6:00 PM. We checked out at 5:55 PM. At reception, after I paid by card, Mrs. Alice and her colleagues spoke in Swiss German and were laughing. The entire interaction felt humiliating and targeted. I felt she was courteous to non-Asian guests, but behaved very differently toward us, which makes me concerned this was due to ethnicity. I am a loyal Accor guest. I stayed 9 days at Novotel Basel with excellent service, and at Fairmont Singapore last November with no issues. This incident at Novotel Zurich West has had a strong negative impact on my family, especially my daughter. She was so disturbed she asked us to vacant immediately. I would not recommend Novotel Zurich West to friends or colleagues & I hope no other family faces this experience.Wish you would take some corrective action. Sincerely, Venkata P. T. +9… P.…

Dear Mr. T., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Zürich City West. We are sorry to learn that your departure experience left you and your family feeling upset. We understand that this situation was stressful, particularly for your daughter, and we regret that your stay ended on a negative note. Following your complaint, we reviewed the circumstances with the team members involved. As a gesture of goodwill, and despite the hotel operating at very high occupancy, we made an exceptional arrangement to extend your late check-out until 5:00 PM. This extension placed considerable pressure on our Housekeeping team, as the rooms were required for arriving guests and needed to be prepared within a very limited timeframe. According to our records, several attempts were made to contact the rooms after the agreed departure time. When our team member visited the rooms at approximately 5:20 PM, the rooms had not yet been vacated and preparations for departure had not been completed. As the agreed check-out time had already passed and additional time was requested, the only available option was to extend the occupancy by an additional hour and apply the corresponding late departure charge of CHF 50 per room, which was accepted at the time. While we understand that perceptions can differ, our review does not support the allegation that any member of our team acted in a discriminatory manner or intentionally sought to intimidate you or your family. We are nevertheless sorry that the interaction was perceived this way and that it caused distress. Novotel and Accor are committed to treating all guests with fairness, respect, and professionalism, regardless of nationality or background. We take such concerns seriously and have carefully reviewed the matter. Thank you again for bringing your concerns to our attention. While we believe our team acted appropriately in managing the agreed late check-out arrangements and the operational requirements of the hotel, we appreciate your feedback and will continue to emphasize clear and courteous communication in all guest interactions. Yours sincerely, Julia P., Deputy General Manager

Vijayalakshmi R. Business - 6/8/2026 Confirmed reviews ALL

The bed size should be little, bigger and sofa was not comfortable at all

Dear Vijayalakshmi, Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location convenient. We appreciate your comments about the bed size and sofa comfort, as guest comfort is of utmost importance to us. Goodbye, Julia P., Deputy General Manager

Karen D. Families - 6/4/2026 Confirmed reviews ALL

We loved our stay. The air con in the rooms worked so well in the heat wave. Breakfast was delicious, the playground in the courtyard was lovely, and the pool was clean.

Dear Karen, Thank you very much for your fantastic review. We are delighted to hear that you loved your stay with us. It is wonderful to know that our air conditioning helped keep you comfortable and that you enjoyed our delicious breakfast, the playground in the courtyard, and our indoor swimming pool. Your kind feedback means a lot to our team, and we are pleased that we could contribute to an enjoyable and relaxing stay for you and your family. We look forward to welcoming you back to Novotel Zürich City West soon. Best regards, Julia P., Deputy General Manager