Novotel Zurich City-West Hotel 4 stars

Name: Novotel Zurich City-West
Address: ZURICH, 8005, SWITZERLAND
Telephone: (+41)44/2762200
Rating: 4.3

Customer review rating 4.3/5 4,928 reviews

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+ 27 Services

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Novotel Zurich City-West Hotel

Hotel that makes every moment matter

A hearty welcome - Christina Bonertz, General Manager and her team

Mrs. Christina BONERTZ, Hotel Manager

The 4-star Novotel Zurich City West has everything for an ideal stay with its renovated Scandinavian style rooms. Direct connections to the airport and downtown, within 15min. Sports lovers will get their money's worth in the hotel's fitness & pool area or Limmat. The hotel's restaurant & bar offer culinary specialties. The courtyard terrace is a hidden jewel of peace in the hubbub of Zurich.

The safety of our guests and staff is very important to us. We have introduced intensified hygiene and prevention measures. My team and I strive to make our guests have a happy stay. Easy arrival by S-Bahn from the airport to the Hardbrücke. 15 min journey, in just a 5-min walk you can reach the hotel. Technopark tram stop is around the corner with direct & quick link to the downtown.

Hotel extras

Easily accessible from the airport, train station and highway
Meeting rooms with natural light and high-speed internet access
Hearty buffet breakfast with hot and cold dishes
Restaurant with terrace and a balanced children's menu
Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasFree WIFI internet in all public areas plus on the cosy summer terrace as well.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
Outdoor playground for children
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Electric car recharging units
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing roomFree ironing room with professional steam ironing station open daily from 6am to 11pm.
- Shoe shine machine
Gift shop/newspaper shopPaying

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Outdoor playground for children
Boat excursions (Nearby)
Other sports activities
- Billiards/Snooker(Nearby)
- Boules/petanque(Nearby)
- Football(Nearby)
- Jogging track(Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:00-24:00
- Opening hours : Week-end 06:00-24:00

9 meeting room(s)
Conventions hotel
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Contact email :

Check-in from 14h00

Check out up to 12h00

Bhf. Zürich Hardbrücke : S3,5,6,7,8,9,11 Bhf. Hardbrücke
Tram 4 : Tram 4 Technopark

By plane
ZURICH At 8km / 4.97 miles
By train
ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior room with double bed and sofa

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior room double bed and armchair

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Direct dial telephone

Suite with double bed and sofa, two separate rooms

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We take care of every need of yours around the clock! Classics of Swiss cuisine like creative burgers and healthy bowls are the specialties of the hotel. We also host private and corporate events.

Lunch

11:30 - 14:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

GOURMETBAR BY NOVOTEL

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 270 m²
Maximum capacity: 300 people
Maximum banquet capacity: 18 people

Find out more

Very poor for 4 stars hotel

Nikolaos P. Friends - 01/08/2020 Confirmed reviews ALL

Very poor breakfast. We stayed 4 nights and every day was always the same with no difference. It had only the basic and very few every time. The last day of our vacations the bread was not fresh. Also, the last day after a very long trip, we found that our rooms were not cleaned, no towels etc. Disappointed cause I suggested the hotel to our friends (total 3 rooms).

A Great Mix of Modern Design, Location and Pleasant Ambiance

Luisa Couples - 17/07/2020 Confirmed reviews ALL

We (couple) stayed two nights at Novotel Zurich City West. Throughout our stay we experienced the staff to be very friendly and helpful. The rooms offered a great modern and appealing design, while not missing any comfort or cleanliness. We were pleased with the high variety and quality of the breakfast buffet. With cozy places to eat and drink around, we enjoyed the location of the hotel. The great connection with public transport makes it easy to get around Zurich. Overall, we had a very pleasant stay and would choose the hotel again for our next visit in Zurich.

Good stay. Perfect location.

Oliver Business - 17/07/2020 Confirmed reviews ALL

Modern. Nice design furnitures. Friendly staff.

Good stay!

D. V. Business - 07/07/2020 Confirmed reviews ALL

Friendly personnel (Front office) and very supportive !

Dear Mr. V. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

My preferred Hotel in Zurich

Florian Business - 04/07/2020 Confirmed reviews ALL

Every time I am in Zurich for business and I am staying in the Novotel Zurich west. The staff is simply amazing and the "new" rooms are great too. The location itself is perfect for my needs and requirements and the overall accessibility to public transport is just perfect. However I have to criticize the breakfast, I do understand the challenges with CoVid but 25 CHF for the very very limited offer is not acceptable. But don't you worry .... I'll be back

Lieber Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Zurich City West. Über Ihre lobenden Worte freuen wir uns sehr. Wir werden diese selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir freuen uns uns natürlich sehr zu hören, dass Ihnen unsere neu renovierten Zimmer gefallen. Vielen Dank auch betreffend Ihrer kritischen Worte betreffend unseres Frühstücks. Wir nehmen diese natürlich sehr ernst. Tatsächlich befinden wir uns noch immer nicht in einer annähernden normalen Situation, welches starken Einfluss auf die Einsatzplanung unseres Personals hat aber auch auf die Auswahl der Produkte. Ich versichere Ihnen, dass wir bereits in den letzten Wochen nach und nach unser Sortiment, nach Machbarkeit wieder erhöht haben. Unser Ziel liegt ganz klar darin auf unser zurecht hohes Niveau zurückzukommen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihre Christina Bonertz General Manager

Good stay

Alexandra P. Business - 02/07/2020 Confirmed reviews ALL

Good but breakfast a bit limited and warm meals were cold. For the rest all good with nice and friendly people.

Dear ALEXANDRA P., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. We hope that we may welcome you again soon. Sincerely, Christina Bonertz General Manager

Good but could be better

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

I booked a room for 2 people. However there were only towels and bathrobe for 1 person.

Dear ANDREA B., Thank you for your feedback on your stay at Novotel Zürich City West. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely Yours Christina Bonertz General Manager

Usual quality

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Nice hotel for a short stay.

Sharon Business - 12/03/2020 Confirmed reviews ALL

Good hotel. rooms are spacious and really good beds. Staff was very friendly and breakfas tis good.

Dear Mr. D., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Friendly service and nice room

Jon Business - 09/03/2020 Confirmed reviews ALL

I was greeted by friendly staff and the room and hotel facilities met my expectations.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Feel home

Alexandra P. Business - 08/03/2020 Confirmed reviews ALL

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Stay in Zurich

Schino Business - 05/03/2020 Confirmed reviews ALL

Very satisfied as always

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Great experience

Alex K. Business - 28/02/2020 Confirmed reviews ALL

Nice and clean room. All functioning. Polite and professional reception staff. Happy with everything.

Nice clean small room with tiny bed and no closet

Darryl Solo - 26/02/2020 Confirmed reviews ALL

Excellent staff, clean and quiet hotel. Overall, it was a great stay but the bed was terrible. Super small and very uncomfortable, no closet and a tiny bathroom. I stayed here, paying more than the IBIS and ISBIS Budget, but there was no benefit in doing so.

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Nice, spacious rooms.

good

Anonymous Business - 22/02/2020 Confirmed reviews ALL

good as usual. Only problem being customers being too loud (giving phonecalls in fitness room or talking way too loud in rooms and halls).

Modern hotel in good location

Gary Couples - 21/02/2020 Confirmed reviews ALL

We stayed for a weekend. We found the hotel modern both in in style and in facilities and procedures. We appreciated that transportation to HB, the airport and downtown is easy. The staff had a professional attitude.

Friendly Staff

David F. Business - 20/02/2020 Confirmed reviews ALL

A few days in Zurich for business and the hotel and staff were great. If you need public transport tickets, see the reception they have day passes available. Clean rooms and a good gym. Perfect

Excellent Experience

Kavi Couples - 19/02/2020 Confirmed reviews ALL

My stay was great. The front of house team were easy to talk to whenever I needed something. My only issue was that my room was not cleaned/refreshed on my last day.

Everything was good.

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I had three nights in the hotel and everything was fine. I was given the option not to have my room cleaned one day, but to be honest, it could have been for two days. The fruit salad t breakfast was unpleasant, most of the fruit was brown and mushy. I'm not sure if that was the age of the fruit or the way it was served. Many other Novotels I have stayed in just have one big bowl of it.

Our most recent 20 reviews

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