Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 5,141 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Zurich City-West
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We take care of every need of yours around the clock! Classics of Swiss cuisine like creative burgers and healthy bowls are the specialties of the hotel. We also host private and corporate events.

Menu (PDF)

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,141 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,529 reviews

GREAT STAY THANKS

Customer review rating 4.3/5

V. Business - 10/11/2020 Confirmed reviews ALL

ALL WENT WELL, GREAT WELCOME AND STAFF. THANKS

Dear SAMUEL V., We very much appreciate your amazing feedback regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

felt like home

Customer review rating 4.3/5

Ralf F. Couples - 02/11/2020 Confirmed reviews ALL

We were completely satisfied with our stay, it was quite, the staff is extremely friendly and the rooms are clean and have everything you need for a weekend stay. Parking is always available and public transportation is around the corner.

Dear Mr. Ralf F., We are very honored to hear all your beautiful compliments regarding our staff service and that everything was completetely satisfied at your stay with us. As you mention, our nearest Tramstation is right next to our Hotel which you can arrive to the City with the Tram 4 directly to the Central City -10 minutes only. Certainly we will Forward your wonderful Feedback to our team and we hope to welcome you back to the Novotel Zürich City-West very soon. Sincerely, Tawi Upin Front Office Supervisor

Noisy room

Customer review rating 4.3/5

Chris Business - 29/10/2020 Confirmed reviews ALL

The receptionist was very friendly and helpful, especially as I needed a USB-C cable which she provided me right away. The room itself was cosy though there was a constant loud noise in the room (heating?, water?). The breakfast was ok, a bit disapointed with the buffet. I was expecting more.

Dear Christian H., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. It's a pleasure to know that we could help you out with that USB-C Charging cable but sorry to read that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Our technicians have been informed and the will figure out the reason for the noise in your room, please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the breakfast offer, we had to reduce the buffet adjusting it to be Covid 19 conform hoping to be able to serve the complete buffet as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Nice stay in Zurich

Customer review rating 4.3/5

David R. Families - 22/10/2020 Confirmed reviews ALL

Functional and practical place to stay. Great when you have a car to park !

Dear Mr. R., We very much appreciate for sharing your experience, and your comments regarding your stay at the Novotel Zurich City West. As we can see, you were especially satisfied with the Location in Zürich-West, Parking Place and our staff Services. Certainly we will forward your friendly Feedback to our team. Thank you again for your time. We sincerely apologize for the various errors listed, especially during your breakfast in the restaurant. Due to the current situation in Covid-19, we only have a limited number of items for our breakfast buffet on offer and we ask for your understanding. We hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

IBIS Closed I stayed at Novotel

Customer review rating 4.3/5

X Business - 22/10/2020 Confirmed reviews ALL

I booked at the IBIS but they were temporily closed due to lack of business. Room was fine and clean and quiet - breakfast ok due to Covid 19 regulations no activity in hotel lobby and bars

Dear Daniel E., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Chris Fusenig Front Office Manager

Good stay

Customer review rating 4.3/5

Laura Business - 19/10/2020 Confirmed reviews ALL

Clean hotel, kind personnel

Dear Ms. M., We appreciate your very kind Feedback and Compliment for our service about your recent stay with us. Thank you for sharing your experience, and we hope your next visit in the Novotel Zürich City-West will be more pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Very good experience

Customer review rating 4.3/5

Alexandra P. Business - 01/10/2020 Confirmed reviews ALL

Feel like at home

Dear Mrs.P., We very much appreciate your comments regarding your stay with us. It is always a pleasure to weclome you and receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Good location, Good stay, Friendly & accommodating staff

Customer review rating 4.3/5

Fs Friends - 25/09/2020 Confirmed reviews ALL

Staff was very friendly. Room was prepared wonderfully. My friends and I enjoyed our stay there.

Dear Felika, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Novotel is cool!

Customer review rating 4.3/5

Martial Families - 22/09/2020 Confirmed reviews ALL

Super great room and super friendly staff

Lovely Stay

Customer review rating 4.3/5

George A. Families - 07/09/2020 Confirmed reviews ALL

The stay was great, good rooms, facilities and perfect location. However, the parking was too expensive considering I'm a guest at the hotel. I have travelled around the world for work and pleasure and I have not paid for parking at my hotel.

Dear Mr. A., Thank you very much for your visit and for taking the time to write a review on your stay at Novotel Zürich City-West. We appreciate your positive comments. We regret to hear that the paybale parking space had so much influence on your satisfaction and rating of your stay. The land and compliance with all guidelines are very expensive, please understand that an offer on a complimentary basis is not possible. The cost reflect the average cost for supervised, reserved parking spots here in Zürich. I hope for your understanding. We appreciate your sharing your concerns and we all hope to welcome you as a guest soon again. Best regards, Christina Bonertz General Manager

Nice surprise

Customer review rating 4.3/5

Sinisa Business - 04/09/2020 Confirmed reviews ALL

Actually I did book the connected Ibis City West, but due to unknown reasons, my stay was realized in the Novotel, so it was a nice surprise, as the Novotel is of course a way nicer, so thanks for the upgrade!

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased that it was a positive surprise that you received an upgarde in the Novotel. The rebooking was due to the current situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Good Stay.

Customer review rating 4.3/5

Milos P. Business - 03/09/2020 Confirmed reviews ALL

Everything was very well for current circumstances. I've chosen your hotel this time thanks to better food availability than in other hotels I've been considering (Buffet, restaurant, etc).

Dear MILOS P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Good stay

Customer review rating 4.3/5

M. Families - 30/08/2020 Confirmed reviews ALL

Great experience. Hotel located in a very convenient location. Excellent service and superb breakfast.

Dear Mr. M., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Room good, breakfast bad, booking experience nightmare

Customer review rating 4.3/5

Anonymous Business - 27/08/2020 Confirmed reviews ALL

booked via all.accor.com with breakfast, in hotel they told me to extra pay the breakfast. booked Ibis, got Novotel. even after clarifying the booking issue, I got an invoice to pay more. Not nice.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, after my investigations, I discovered that breakfast was accidentally charged extra. Of course that shouldn't be. However, I cannot determine that after this correction you still paid too much. Please contact me directly so that we can have a look together. We apologize for any inconvenience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager

Not Novotel I expected

TripAdvisor rating 4.0/5

ShadowUZ 27/08/2020 TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Basic but acceptable

Customer review rating 4.3/5

Anonymous Couples - 23/08/2020 Confirmed reviews ALL

It was ok no frills but expensive

Dear Rusell H., Thank you very much for your visit and for taking the time to review your stay at Novotel Zürich City-West. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. I do acknowledge, that there is still “room for improvement”. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Christina Bonertz General Manager

Good stay, friendly staff

Customer review rating 4.3/5

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Had originally booked to stay at the Ibis next door, was no problem to be moved to the Novotel but would have been appreciated to have this communicated in advance rather than having to confirm with the hotel myself. The booking was also for one adult and one child, in the booking notes I had requested a baby bed, this could not be confirmed when I checked in, when I got to the room it had been made up with the sofa bed, I informed reception on our way out and they advised it would be swapped straight away, when we returned later that evening this had not happened.

Dear Mr. M., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Of course, I have noticed from your comment that the room was not prepared as you requested. I do apologize, this shouldn't happen and of course this has already been discussed with the team. I hope that you will give us a second chance to prove that we are well able to meet all your expectations. Sincerely, Christina Bonertz General Manager

Very poor for 4 stars hotel

Customer review rating 4.3/5

Nikolaos P. Friends - 01/08/2020 Confirmed reviews ALL

Very poor breakfast. We stayed 4 nights and every day was always the same with no difference. It had only the basic and very few every time. The last day of our vacations the bread was not fresh. Also, the last day after a very long trip, we found that our rooms were not cleaned, no towels etc. Disappointed cause I suggested the hotel to our friends (total 3 rooms).

Dear Nikolas P., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager

A Great Mix of Modern Design, Location and Pleasant Ambiance

Customer review rating 4.3/5

Luisa Couples - 17/07/2020 Confirmed reviews ALL

We (couple) stayed two nights at Novotel Zurich City West. Throughout our stay we experienced the staff to be very friendly and helpful. The rooms offered a great modern and appealing design, while not missing any comfort or cleanliness. We were pleased with the high variety and quality of the breakfast buffet. With cozy places to eat and drink around, we enjoyed the location of the hotel. The great connection with public transport makes it easy to get around Zurich. Overall, we had a very pleasant stay and would choose the hotel again for our next visit in Zurich.

Good stay. Perfect location.

Customer review rating 4.3/5

Oliver Business - 17/07/2020 Confirmed reviews ALL

Modern. Nice design furnitures. Friendly staff.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in zurich