Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,090 reviews

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Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,090 reviews

TripAdvisor Rating  4.0/5  1,675 reviews

Certificate of excellence 2024

Helpful staff

TripAdvisor rating 5.0/5

mary p TripAdvisor review

We arrived with two young kids early in the morning and the hotel was full with no possibility of early check-in. However the receptionist (Leon you are a rock star in helping guests) coordinated with housekeeping and arranged for us a room as soon as it was emptied and cleaned. Our jet-lagged kids were able to crash into bed and we were all very grateful for the cooperation of the staff. We were very pleased with our entire stay. Comfortable and clean. And we loved the lounge!

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was OK, but I find it very bizarre that I was not at all recognised as a ALL Dimond member. My booking was made via travel agency and my loyalty number was missing, which is not a good start, but I was not not even offered a welcome drink since as I was explained the welcome drinks are now only work via app, which did not have my reservation in because of missing loyalty number. Otherwise, the reception staff made an effort to get me a room for early check-in which I appreciated very much (after I mentioned that I am the Diamond member).

Dear Mr Konstantin, I hope this message finds you well. I am writing to extend my sincere apologies for the oversight during your recent arrival. We deeply regret that we were not able to recognize you as we should have, given your valued status with us. Unfortunately, we did not receive the necessary information from the travel agent regarding your loyalty card. This crucial detail would have allowed us to provide you with the recognition and service you deserve. Please be assured that we have now updated your profile in our system. Moving forward, we will ensure that all pertinent information is integrated and such situations are avoided in the future. Your comfort and satisfaction are our top priorities. Once again, we apologize for any inconvenience this may have caused and we greatly appreciate your understanding. We look forward to welcoming you back and providing you with the exceptional experience you deserve. Warm regards, Christophe Bergeron General Manager

Disappointed

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Service was slow, hallway was smelly, sofa bed was sunken in

Dear guest, we are sorry to hear about your experience. We will address the issues raised with our team. Your feedback is valuable to us for improvement. Kind regards, Christophe B. General Manager

good stay

Customer review rating 4.0/5

Rajan B. Families - Confirmed reviews ALL

Great

Dear Rajan B., Thank you for your positive feedback. We are delighted to hear that you had a great stay with us. Looking forward to welcoming you back soon. Christophe B. General Manager

As is typical for Switzerland, expensive

Customer review rating 3.5/5

Dave Couples - Confirmed reviews ALL

Good service and good food, nice room, with all amenities.

Dear Dave, thank you for acknowledging our excellent service, food quality, and well-equipped rooms. We understand Switzerland can be pricey, but we strive to offer value for money. Looking forward to welcoming you back soon. Kind regards, Christophe B. General Manager

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Other web-users rate our hotel

  • 583 reviews 8.8/10 Location
  • 765 reviews 6.6/10 Room
  • 858 reviews 7.9/10 Service
  • 14 reviews 6.1/10 WiFi
  • 392 reviews 5.4/10 Comfort
  • 372 reviews 7.6/10 Breakfast
  • 322 reviews 7.7/10 Cleanliness
  • 174 reviews 4.5/10 Value

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