Novotel Zurich City-West Hotel 4 stars

TripAdvisor rating 4.0/5 1,487 reviews
Novotel Zurich City-West
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+ 27 Services
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Room 1

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Children's age

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Hotel extras

  • Easily accessible from the airport, train station and highway

  • Meeting rooms with natural light and high-speed internet access

  • Hearty buffet breakfast with hot and cold dishes

  • Restaurant with terrace and a balanced children's menu

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :   S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :   Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Photo non contractuelle / Strictly non binding

We take care of every need of yours around the clock! Classics of Swiss cuisine like creative burgers and healthy bowls are the specialties of the hotel. We also host private and corporate events.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,618 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,487 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was a nice stay, but the both the bedding and the breakfast weren't up to par

Customer review rating 4.3/5

Guillaume S. Friends - 03/12/2019 Confirmed reviews ALL

The service, the room cleanliness and the room setup are good. While there were enough pillows, their quality isn't good, and don't offer a proper rest for the head. they felt hot and were uncomfortable., their filling was really annoying. While the breakfast is pricey, it only offers a limited service, the hot items were all overcooked, scrambled eggs dry, and bacon was parched. At that price asked by the hotel, there are places around the hotel that offer a much better experience, with higher quality products and at least 30% cheaper.

Nice hotel, but out of tiw0

Customer review rating 4.3/5

Nicholas G. Couples - 03/12/2019 Confirmed reviews ALL

I had booked this hotel through Amoma in January 2019. After Amoma collapsed, on the 14 September I rang the hotel to confirm that I still had a booking. The person I spoke with confirmed my booking even though Amoma was no longer operating. The person told me that would not have a problem. On 7 November 2019 I contacted the hotel to confirm the booking only to be told my reservation was cancelled. I told them I had confirmed my booking, but apparently this did not matter as they had no record and I had to book and pay again.

Ok

Customer review rating 4.3/5

Fred Couples - 02/12/2019 Confirmed reviews ALL

Hôtel undergoing some refurbishing... Drilling noises Saturday morning...

Great Hotel

Customer review rating 4.3/5

Dr. D. M. Business - 28/11/2019 Confirmed reviews ALL

The hotel was great, the room and the guest service was also great. However, there should be iron and board in the rooms and not at a central location. A guest should not be allowed to walk with their clothing on the 3rd floor to iron his/her clothing. This was my first time experiencing this central ironing room and it was not a great one for me.

the hotel met with my expectations.

Customer review rating 4.3/5

Evz Business - 27/11/2019 Confirmed reviews ALL

good and convenient

Excellent team and great hospitality

Customer review rating 4.3/5

Andrei Business - 25/11/2019 Confirmed reviews ALL

Needed to be quite often in Zurich for business in 2019. The hotel is conveniently located in the Western business area with good connections the City and airport. The hotel's policy is not to charge extra for the 3rd person under 13, which is not always the case in Zurich (some hotels charge extra for 3rd person no matter what age). Comfortable, spacious rooms equipped with brand new wide screen OLED TV, comfortable bed and folding sofa, which makes it possible to easily accommodate a family of 3 members. The hotel has gym and swimming pool available for all guests. The pool is not that deep but still quite nice to relax after long day. Surrounding area is full of nice entertaining places, including music bars, restaurants, billiard rooms, etc. In 2 min walk there is former shipbuilding venue – nowadays a contemporary cultural center. You may see/listen interesting bands there and every Wednesday enjoy a Jazz jam session (JazzBaragge in Moods). Without any exaggeration the treasure of the place is the team – I felt very welcomed and absolutely free of any disturbance. Thank you all for your great hospitality and will be glad to see all of you again! Please keep running it as you do and all the best!

Noisy experience

Customer review rating 4.3/5

R B. Business - 21/11/2019 Confirmed reviews ALL

Due to construction work the room was very noisy ; difficult to work and concentrate. Would have liked to be informed when booking.

Dear Mr. B., thank you for staying with us and for sharing your feedback. We are very sorry to hear that you felt disturbed due to the renovation of the hotel. Of course, these are ultimately done for our guests, but also understand that you are looking for peace. We try our best that our guests get as little as possible disturbed. For this reason, we have completely closed the affected floor and tried to choose the working hours that most guests are not affected. The majority of the rooms have been renovated, the remaining two floors will be completed Mid-December. We hope you enjoy the new rooms. I apologize for the inconvenience and thank you for your open words. Of course, we hope to see you soon again in order to personally appologize. Sincerely Yours Christina Bonertz General Manager

Overall satisfying experience

Customer review rating 4.3/5

Slime Business - 17/11/2019 Confirmed reviews ALL

Overall the hotel was clean and all of the staff was friendly. My issues were small but I will mention them anyway. My refrigerator (rm 517) light kept blinking on and off the entire night. Aside from that the bath towel for washing was bigger than I am accustomed to. The last thing was the sockets. None were compatible with the plugs I had and I was fortunate to travel with an adapter. Again this is a small matter because I am not sure who the target market is. With all of that said would totally recommend. The rooms were decent sized and the windows could open to air out the room if necessary. Cleaning ladies did a good job daily of refreshing the room. front desk staff was always very helpful and accommodating. The bar staff were also very friendly and helpful. The Bar food was really good. I had a tuna and prawn bowl and a classic burger. Both worth getting again. Room 67 was a great experience although I do not think that is a direct hotel component

Communication

Customer review rating 4.3/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

I came to the hotel to be told that there were no room for me. Because of the work you didn’t have enough capacity for your guests. Yet, you forgot to mention that to reservation suppliers. You offered me a room at the Ibis done grading me to a cheaper hotel.You offered me a free breakfast however as a compensation. After complaining you eventually found a room for me at the Novotel. This is a very poor level of customer service.

Dear Mr.D., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations. Unfortunately, our explanation does not seem very clear. It was an emergency, unplaned and a one-time situation. We apologize for any inconvenience. Sincerely Yours Christina Bonertz General Manager

totally dissatisfied

Customer review rating 4.3/5

C. K. K. Business - 14/11/2019 Confirmed reviews ALL

after flying long distance overnight all I wanted was a good rest. my room was just above some construction works and there was constant drilling and banging. only many hours after I complained and after Accor Asia Pacific intervened was an offer of room change made. By then I was too tired to move. The hotel should have warned guests of construction works and not give them a room so close by if they still decide to stay there.

Dear Mr. C., we are very sorry that you have been disturbed due to the renovation work in the hotel. Of course, these are ultimately done for our guests, but also understand that they are looking for rest. We try our best that our guests get as little notice of these as possible. For this reason, we have completely blocked the affected floor and tried to set the working hours so that most guests are not affected. The majority of the rooms are now renovated, the remaining two floors will be completed in mid-December. We hope you enjoy the new rooms. I apologize for the inconvenience and thank you for the open words. Of course we hope to see you soon again to apologize. Sincerely, Christina Bonertz General Manager

Good Stay

Customer review rating 4.3/5

D. S. Couples - 11/11/2019 Confirmed reviews ALL

Hotel is very nice, has good property and view from rooms. Reception staff on duty in the evening hours were not so good, they need to be more polite. Staff in the morning hours especially the male one who was on duty between 7 AM to 10 Am was extremely helpful and polite. Rooms were good You seriously need to increase pure vegetarian menu options in breakfast. As i counted there were more than 8 people present for breakfast out of them 3 were vegan and 5 were pure vegetarians. All 8 were dissatisfied with breakfast. Rest all things were good

Comfortable stay close to business centre

Customer review rating 4.3/5

Truus Business - 09/11/2019 Confirmed reviews ALL

The room and breakfast were very nice. The gym was not well equipped and cross trainer didn’t work. Had checked in the day before but that didn’t work, so lost valuable time.

Very good

Customer review rating 4.3/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

very good as usual

Online Check-in und Check-out

Customer review rating 4.3/5

Anonymous Solo - 08/11/2019 Confirmed reviews ALL

Papierlos, effizient, sauber

People were extremly nice, Room was spacy and clean - think I was just there at the wrong time.

Customer review rating 4.3/5

A G. Business - 08/11/2019 Confirmed reviews ALL

Like mentioned in the title: people, room and the hotel were nice. I was just there at the wrong time. At night time, my phone started receiving SMSs due to wrong credit card bookings from the hotel, so I had to call the reception - there were some mistakes (might have been due to a new system). In the morning (quite early) renovation works (drilling and hammering started (sounded like right above my room)). Usually I'm quite happy staying at Novotel rooms - this time ... not the best experience.

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Novotel Zürich City-West. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings and positive words for our employees and the room itself. I do acknowledge, however, that there were few points which were not ideal. Please be assured that we have investigated inregards of these messages middle of the night, it was a technical error. We do appologize for the inconvenience. We also regret the noise concerning the renovations. Of course, this is done for our guests but of course we also understand that been have been looking for peace We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager
Customer review rating 4.3/5

David Business - 07/11/2019 Confirmed reviews ALL

The executive rooms are great

Comfort stay for business trip.

TripAdvisor rating 4.0/5

guyjanssen Business - 05/11/2019 TripAdvisor review

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Dear guyjanssen thank you for your excellent rating and to be your standard hotel in Zürich for your business trips. Yes, finally we made it possible and installed also euro electricity plugs, no need for annoying adapters anymore. I'll let the team know that you were truly satisfied and we hope to see you again soon. Best regards, Chris Fusenig Front Office Manager

Very good hotel.

Customer review rating 4.3/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

Very good service.

Comfortable and convenient

Customer review rating 4.3/5

Janet O. Couples - 04/11/2019 Confirmed reviews ALL

We found the room comfortable, and well equipped (USB points etc.). Staff helpful, but parking expensive

Not the usual Novotel Experience

Customer review rating 4.3/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

It was noisy until midnight. Hotel staff can make sure that the guests arriving after 9:00 PM do not disturb others or at least bang their doors. 5 sleepless nights.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that you felt disturbed by other guests. Please do not hesitate to contact us in situations like this, that we can react immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager
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