Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 4,847 reviews

Novotel Zurich City-West
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Easily accessible from the airport, train station and highway

  • Meeting rooms with natural light and high-speed internet access

  • Hearty buffet breakfast with hot and cold dishes

  • Restaurant with terrace and a balanced children's menu

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We take care of every need of yours around the clock! Classics of Swiss cuisine like creative burgers and healthy bowls are the specialties of the hotel. We also host private and corporate events.

Menu (PDF)

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,847 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,515 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good but could be better

Customer review rating 4.3/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

I booked a room for 2 people. However there were only towels and bathrobe for 1 person.

Dear ANDREA B., Thank you for your feedback on your stay at Novotel Zürich City West. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely Yours Christina Bonertz General Manager

Usual quality

TripAdvisor rating 4.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Nice hotel for a short stay.

Customer review rating 4.3/5

Sharon Business - 12/03/2020 Confirmed reviews ALL

Good hotel. rooms are spacious and really good beds. Staff was very friendly and breakfas tis good.

Dear Mr. D., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Friendly service and nice room

Customer review rating 4.3/5

Jon Business - 09/03/2020 Confirmed reviews ALL

I was greeted by friendly staff and the room and hotel facilities met my expectations.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Feel home

Customer review rating 4.3/5

Alexandra P. Business - 08/03/2020 Confirmed reviews ALL

.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Stay in Zurich

Customer review rating 4.3/5

Schino Business - 05/03/2020 Confirmed reviews ALL

Very satisfied as always

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Great experience

Customer review rating 4.3/5

Alex K. Business - 28/02/2020 Confirmed reviews ALL

Nice and clean room. All functioning. Polite and professional reception staff. Happy with everything.

Nice clean small room with tiny bed and no closet

Customer review rating 4.3/5

Darryl Solo - 26/02/2020 Confirmed reviews ALL

Excellent staff, clean and quiet hotel. Overall, it was a great stay but the bed was terrible. Super small and very uncomfortable, no closet and a tiny bathroom. I stayed here, paying more than the IBIS and ISBIS Budget, but there was no benefit in doing so.

Customer review rating 4.3/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Nice, spacious rooms.

good

Customer review rating 4.3/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

good as usual. Only problem being customers being too loud (giving phonecalls in fitness room or talking way too loud in rooms and halls).

Modern hotel in good location

Customer review rating 4.3/5

Gary Couples - 21/02/2020 Confirmed reviews ALL

We stayed for a weekend. We found the hotel modern both in in style and in facilities and procedures. We appreciated that transportation to HB, the airport and downtown is easy. The staff had a professional attitude.

Friendly Staff

Customer review rating 4.3/5

David F. Business - 20/02/2020 Confirmed reviews ALL

A few days in Zurich for business and the hotel and staff were great. If you need public transport tickets, see the reception they have day passes available. Clean rooms and a good gym. Perfect

Excellent Experience

Customer review rating 4.3/5

Kavi Couples - 19/02/2020 Confirmed reviews ALL

My stay was great. The front of house team were easy to talk to whenever I needed something. My only issue was that my room was not cleaned/refreshed on my last day.

Everything was good.

Customer review rating 4.3/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I had three nights in the hotel and everything was fine. I was given the option not to have my room cleaned one day, but to be honest, it could have been for two days. The fruit salad t breakfast was unpleasant, most of the fruit was brown and mushy. I'm not sure if that was the age of the fruit or the way it was served. Many other Novotels I have stayed in just have one big bowl of it.

Good food, good service,but room was not what I booked in spite of a phone call the night before

Customer review rating 4.3/5

Jeannie Friends - 18/02/2020 Confirmed reviews ALL

Couldn't find the hotel on foot. Booked a room with two beds but got a room with a double bed so slept on the couch. Bed was large (by Swiss standards) and comfortable. Bathroom sInk design was bizarre. Dinner and breakfast were both good. Great pancake machine!

Friendly staff and recently refurbished room

Customer review rating 4.3/5

Akinom Solo - 12/02/2020 Confirmed reviews ALL

When I go to Zurich I like to stay in your hotel thanks to its great location (easy access when travelling by train) and its lovely staff. Reception team is extreamly helpful and kind. My big surprise this time was the renovated modern room with now wooden floor - I love it.

Bad Service, Disorganised & VERY POOR!!!

Customer review rating 4.3/5

Andrea Business - 11/02/2020 Confirmed reviews ALL

Poor No Room Service - This was advertised online? You could just get Frozen Pizza - You could not even get French Fries? I did the check-in online and received a text to say my key would be ready for collection - On arrival there was a huge queue and I had to join this and check in at the desk - What a complete waste of time doing the online check-in. I ordered the Frozen Pizza and then the lady who delivered it told me I had to pay as I had not checked in with my credit card! Bad service, disorganised and very poor

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. From 6 a.m. to 10 p.m. we have a room service card with various dishes. Our kitchen is not staffed between 10 p.m. and 6 a.m. and for this reason we can only offer our guests pizza, tarte flambee and sandwiches from our supermarket in the lobby. I apologize that there were waiting times during your check-in. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Christina Bonertz General Manager

Excellent stay

Customer review rating 4.3/5

Bert Business - 10/02/2020 Confirmed reviews ALL

Excellent stay in your hotel, enjoyed an excellent room and bed to sleep in. Breakfast was very good though according to Dutch standards very expensive with CHF 26,- !

Nice hotel. Should have free parking and travelPass in with stay

Customer review rating 4.3/5

Shaun Friends - 05/02/2020 Confirmed reviews ALL

Should have free parking or a small rate if staying at hotel. Everywhere else in Switzerland gives a free travel Pass when staying except for Zurich too. Why?

Not good or not bad

Customer review rating 4.3/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Overall Hotel ambience was good. Reception people were so helpful. The main thing which i didn't like as non-Europian is that, breakfast is too costly and not having custom options to choose. I could barely eat for 5-days but with so much difficulty of the items served in the breakfast which are almost same every day. I had to spend 29 Franks for every day the food i ate scrambled eggs, juices. Having different menu every day and having custom options for people like me is very helpful. Now i am staying in Radison Blu hotel in Trondheim, i could see multiple items served and there is custom options also available. If i get chance to visit Zurich next time, i may not select Novotel hotel for my stay. I am fully disappointed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christina Bonertz General Manager
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