Novotel Zurich City-West Hotel 4 stars

Very good hotel , well situated, very helpful and friendly staff!

The whole experience was very great, the Novotel Team also contacted me after my stay that I forgot something in the room! Thanks a lot for this great service

Location is nice. Choices for breakfast via buffet were limited. My room was not cleaned after the first night of my stay, specially during this Corona time I think this is worrying. The least I expected was my bed to be made and the garbage to be removed.

Staff very friendly , beds comfortable and great hotel for families and pricin.

Greay staff, great services, rooms are spacious with good facilities. Would return to this Hotel.

Your staff aren't attentive and rather judgemental. I have never felt unwelcomed in any accor chain of hotels apart from this one. I had to ask the receptionist upon checking in about my welcome drink and when I went to the bar to redeem my welcome drink (a glass of red wine), the lady who was behind the bar, took my welcome drink coupon and double checked it. I took umbrage to the service rendered to me by the staff at Novotel Zürich West. Never again will I return.

Needed a night away with the kids and this hotel has a pool. Max 5 people allowed in the pool area at a time with COVID which was no issue. Restaurant was open with a limited menu but it was sufficient (burgers, pasta, asian dishes, soup and salad) they also had room service pizza and flammkuchen which we did not try. Staff was all very nice and helpful. Room and hotel were spotless. Breakfast was lacking. Just pastries, juice, coffee, fruit and pre-made and wrapped sandwiches which were delivered. Not worth the 19CHF in our opinion. They do have a coffee machine in the front that you can make a to go coffee in. In the room is a a hot water machine and tea bags/dehydrated coffee. No Netflix or option to connect your phone/apps to watch Movies which is touch with kids. So we had to watch cable TV or the iPad.

the hotel is clearly understaffed, there were waiting waiting everywhere. lines on the reception, long waiting for breakfast and for getting a coffee. waiting at dinner was too long, only 1 chef, 2 waiters and 1 barman is clearly not enough to serve the whole restaurant which was complete every evening.

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.