Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.3/5 869 reviews

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Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

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ALL Rating  4.3/5  869 reviews

Customer review rating 4.5/5

Crystal G. Families - Confirmed reviews ALL

Staff was very helpful with checking us in early. Staff at The Flave was pleasant to talk to even when we had no reservation. Breakfast buffet was delicious and well stocked. The host during our breakfast was hilarious when he said payment for kids is 32CHF and the adults eat for free. I didnt have my coffee at the time so it took a couple seconds to register that he was joking. We all had a good laugh. The hotel Staff provided slippers and extra pillows upon request which was also nice.

Dear Crystal, Thank you so much for your wonderful review! We’re delighted to hear that you had a comfortable stay and enjoyed our convenient location. It’s great to know that our team could assist you with an early check-in and that you felt well taken care of throughout your visit. We’re especially happy to hear your kind words about the team at The Flave – and that our breakfast host could start your morning with a laugh! It’s also lovely to know that the slippers, and extra pillows added to your comfort. Your feedback truly means a lot to us, and we’ll be sure to share it with the entire team. We hope to welcome you back again soon! Best regards, Julia P., Deputy Manager

Customer review rating 4.5/5

Gabriel G. Families - Confirmed reviews ALL

Chose it for the pool, but was very happy with the accommodation, staff, and food.

Dear Gabriel, Thank you for your kind words regarding our location, pool, accommodations, staff, and food. We are pleased to hear that your experience met your expectations. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Julia P., Deputy Manager

Customer review rating 4.5/5

William H. Families - Confirmed reviews ALL

Supportive and warm staff. Always attentive to helping. I'm very pleased with them.

Dear William, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and that our staff provided you with attentive service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy Manager

Customer review rating 3.5/5

Karin M. Families - Confirmed reviews ALL

Overcharged 64 Swiss Francs on arrival. No apology - just blamed the system when I disputed it. No acknowledgment of gold status like every other Accor I’ve ever stayed at.

Dear Karin, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the unexpected charge and for any frustration during your check-in. As a Gold member, you were granted an early check-in as well as a complimentary room upgrade. We are sorry if this was not communicated clearly enough during your arrival. Please know that we take such matters very seriously, and we regret if our explanation regarding the charge did not meet your expectations. We also apologize for any perceived lack of acknowledgment of your Gold status, which is an important part of the Accor loyalty experience. We appreciate your feedback and will address these issues internally to ensure a better experience for all our valued guests in the future. Thank you for your understanding. Best regards, Julia P., Deputy Manager

Customer review rating 1.5/5

Benoit L. Business - Confirmed reviews ALL

The hotel is one of the few hotels with inside swimming pool. However, the swimming pool was not available on Friday evening and remains very cold during the week-end. I will make a complaint. Very good breakfast with a lot of freshly squuezed juices.

Dear Benoit, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our breakfast, especially the variety of freshly squeezed juices. It is wonderful to know this part of your stay met your expectations. We are truly sorry to learn about your disappointment regarding the swimming pool. We understand how important this facility is, particularly as we are one of the few hotels offering an indoor pool. Unfortunately, an unforeseen technical issue occurred, which made the pool unavailable on Friday evening and affected the water temperature during the weekend. As this problem arose at short notice, there was regrettably no time to inform guests in advance. We sincerely apologize for this lack of communication and for the inconvenience caused. Thank you again for your valuable feedback, and we hope to have the chance to welcome you back under better circumstances in the future. Goodbye and best regards, Julia P., Deputy Manager

Other web-users rate our hotel

  • 638 reviews 8.9/10 Location
  • 863 reviews 6.6/10 Room
  • 1,033 reviews 8.5/10 Service
  • 17 reviews 6.7/10 WiFi
  • 450 reviews 7.8/10 Breakfast
  • 419 reviews 5.1/10 Comfort
  • 399 reviews 7.6/10 Cleanliness
  • 190 reviews 4.3/10 Value

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