Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.4/5 947 reviews

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Novotel Zurich City-West - Image 1
Novotel Zurich City-West - Image 2
Novotel Zurich City-West - Image 3
Novotel Zurich City-West - Image 4
Schiffbaustrasse 13, Am Turbinenplatz, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Central location with excellent public transport links to the city centre and airport

  • Indoor pool and fitness area for active and relaxing moments

  • Meeting rooms for up to 250 people with natural light and high-speed WiFi

  • Quiet courtyard with a cosy sun terrace and garden

  • Garage available on site for CHF 25 per night

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with double bed and sofa

Photo out of - Superior room with double bed and sofa

Our Superior Room offers a comfortable queen size bed (160 × 200 cm) and a sofa bed. The large smart TV is 44". Rooms with bathtub instead of a shower are also available. Air conditioning, safe, 1 bottle of water and more included.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
See availabilities

Our Superior Room offers two comfortable twin beds (90 × 200 cm) and a sofa bed. On request, another baby cot can be provided. The room also offers a smart TV, minibar, toiletries and more.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Futon(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Superior Room offers a comfortable queen size bed (160 × 200 cm) and an armchair. The large smart TV is 49". The rooms also offers a bathroom with hairdryer, a desk, air conditioning, safe, 1 bottle of water and more.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our suite with a separate living room and bedroom can accommodate 4 guests. A queen bed (160 × 200 cm) and sofa bed guarantee restful sleep. Hot drinks from the Nespresso machine and drinks from the minibar are included.

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Telephone
Fax +41 44 276 22 99
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 144 rooms
  • 5 rooms for people with reduced mobility
  • 132 family rooms
  • 5 connecting rooms
  • 144 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Novotel Pool

  • Covered
  • On site

Novotel Fitness

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Jogging track

  • Nearby

Boules/petanque Additional charge

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 93 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 25 CHF 25 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking

Accessibility

  • Elevators
  • Accessible parking

THE FLAVE OF ZURICH

Photo out of - THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

Cooking style
Mediterranean
Chef name
Armando CARULLO
Accessibility
Accessible service
8005 Zurich, Switzerland
Telephone +41 44 276 22 00
Menu PDF
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Menu average price: 32 CHF 32 CHF

Brunch Details

  • brunch buffet

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

Book

THE FLAVE OF ZURICH combines passion with regionality. For our burgers and bowls, we use local and fresh ingredients and fuse them into modern recipes with international influences.

InBalance by Novotel in the hotel with adjoining indoor pool

We will be happy to help and support you in organizing your wedding at our hotel in Zurich

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  947 reviews

Customer review rating 0.5/5

Jeat J. A. Families - Confirmed reviews ALL

Dear Jeat J., Thank you for sharing your feedback. We are sorry to hear that the room temperature was not comfortable during your stay. Our air conditioning system operates seasonally, switching between heating and cooling depending on the outside temperatures. However, our reception team is always happy to assist if the room temperature is uncomfortable and to check whether everything is functioning correctly. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Karan S. Couples - Confirmed reviews ALL

Dear Karan S., Thank you for sharing your detailed feedback with us! We are delighted to hear that you enjoyed our restaurant and bar, and especially the exceptional service provided by Thomas. We will certainly share your kind words with him! However, we are very sorry to hear that the room temperature affected your comfort throughout your stay. Our rooms are normally set to approximately 21°C by default, but guests can individually adjust the temperature up to 26°C. We therefore regret that your room remained at 23°C despite your request for assistance. While we are glad our team provided a fan as an immediate solution, we fully understand that this was not sufficient, especially as opening the window resulted in additional noise. We are particularly sorry that the issue was not resolved during your four-night stay. This is certainly not the experience we want our guests to have, and we will follow up with our technical and reception teams to understand what happened. Thank you again for your honest feedback and for highlighting the positive experience at our restaurant. We hope to have another opportunity to welcome you and provide a much more comfortable stay. Kind regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Nancy A. Families - Confirmed reviews ALL

Dear Nancy, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed to your memorable experience and that you enjoyed the spacious and clean accommodations, as well as your dining experience at our restaurant. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Sertac G. Families - Confirmed reviews ALL

Dear Sertac, Thank you for sharing your feedback with us! We are happy to hear that you appreciated the cleanliness, our breakfast, and the smart design of our rooms. We are sorry to hear that you found the room temperature too cold. The heating can be adjusted individually in each room, with temperatures of up to 26°C. Please don't hesitate to contact our reception team if you experience any difficulties adjusting the temperature, as we are always happy to assist and ensure your comfort. Thank you again for your feedback, and we hope to welcome you back for another pleasant stay! Warm regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Martijn W. Business - Confirmed reviews ALL

Dear Martijn, Thank you for sharing your feedback with us! We are pleased to hear that you appreciated the modern design, cleanliness, and practicality of our hotel. We are sorry to hear that the room temperature affected your comfort during your stay. Please allow us to clarify that when the heating is switched off, the room temperature is automatically set to 21°C. We understand that this may not have been clear and regret that you experienced uncomfortable nights. Our housekeeping team usually closes the windows when cleaning the rooms. However, please don't hesitate to contact our reception team if you experience any difficulties with the room temperature, as we are always happy to assist. Thank you again for your feedback, and we hope to welcome you back for an even more comfortable stay! Best regards, Julia P., Deputy General Manager

Dear Jeat J., Thank you for sharing your feedback. We are sorry to hear that the room temperature was not comfortable during your stay. Our air conditioning system operates seasonally, switching between heating and cooling depending on the outside temperatures. However, our reception team is always happy to assist if the room temperature is uncomfortable and to check whether everything is functioning correctly. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Karan S. Couples - Confirmed reviews ALL

The good part about the hotels was especially the food and the bar where Thomas took great care of us and gave some exceptional customer service. However our room was extremely stuffy and upon bringing this to the notice of reception we were told the default temperature was 23 degrees and that an engineer would fix it in the morning. We were given a fan to keep the air flowing and we also had to open our window which resulted in noise coming in from outside during the evenings and mornings. The issue was never fixed for the 4 nights we stayed and resulted in 23 degrees every night and very uncomfortable sleep for all the days. I would recommend going to the restaurant or the bar if you are in the area however staying at hotel is only suitable if you like your room to be extremely warm.

Dear Karan S., Thank you for sharing your detailed feedback with us! We are delighted to hear that you enjoyed our restaurant and bar, and especially the exceptional service provided by Thomas. We will certainly share your kind words with him! However, we are very sorry to hear that the room temperature affected your comfort throughout your stay. Our rooms are normally set to approximately 21°C by default, but guests can individually adjust the temperature up to 26°C. We therefore regret that your room remained at 23°C despite your request for assistance. While we are glad our team provided a fan as an immediate solution, we fully understand that this was not sufficient, especially as opening the window resulted in additional noise. We are particularly sorry that the issue was not resolved during your four-night stay. This is certainly not the experience we want our guests to have, and we will follow up with our technical and reception teams to understand what happened. Thank you again for your honest feedback and for highlighting the positive experience at our restaurant. We hope to have another opportunity to welcome you and provide a much more comfortable stay. Kind regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Nancy A. Families - Confirmed reviews ALL

First time in Switzerland and your staff made our trip welcoming and memorable. Room was very spacious,clean and comfortable. We ate dinner at your restaurant instead of going out, everything was delicious.

Dear Nancy, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed to your memorable experience and that you enjoyed the spacious and clean accommodations, as well as your dining experience at our restaurant. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Sertac G. Families - Confirmed reviews ALL

The room is small but it is designed smartly only I just want to say that the room temperature needs to be increased, lobby temparutere is very nice and hot but room temperature is cold.

Dear Sertac, Thank you for sharing your feedback with us! We are happy to hear that you appreciated the cleanliness, our breakfast, and the smart design of our rooms. We are sorry to hear that you found the room temperature too cold. The heating can be adjusted individually in each room, with temperatures of up to 26°C. Please don't hesitate to contact our reception team if you experience any difficulties adjusting the temperature, as we are always happy to assist and ensure your comfort. Thank you again for your feedback, and we hope to welcome you back for another pleasant stay! Warm regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Martijn W. Business - Confirmed reviews ALL

I had an issue with the heating. It was put to 26 degrees and I could only reduce it to 23 degrees. I openend the window during the day and turned the heating off. When I returned in the evening, the heating was turned on again to 26 and windwo was closed. I couldn't really sleep in 26 degrees. That for a 3 night stay was rather difficult. The rest wwas all in order hence the 7 rated stay.

Dear Martijn, Thank you for sharing your feedback with us! We are pleased to hear that you appreciated the modern design, cleanliness, and practicality of our hotel. We are sorry to hear that the room temperature affected your comfort during your stay. Please allow us to clarify that when the heating is switched off, the room temperature is automatically set to 21°C. We understand that this may not have been clear and regret that you experienced uncomfortable nights. Our housekeeping team usually closes the windows when cleaning the rooms. However, please don't hesitate to contact our reception team if you experience any difficulties with the room temperature, as we are always happy to assist. Thank you again for your feedback, and we hope to welcome you back for an even more comfortable stay! Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Caroline G. Business - Confirmed reviews ALL

comfortable room, spacious, and the staff were great!

Dear Caroline, Thank you for your kind words regarding our helpful staff and the comfort of your room. We are delighted to hear that you enjoyed your stay and found our accommodations spacious. Your feedback is greatly appreciated. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Benny D. G. Families - Confirmed reviews ALL

The service and the welcome have been amazing. Special mention for the high level concierge, Amy.

Dear Benny, Thank you for your kind words regarding our service and the warm welcome you received. We are delighted to hear that Amy, our concierge, made a positive impression during your stay. Your feedback is greatly appreciated. Goodbye, Julia P., Deputy General Manager

Customer review rating 5.0/5

Nur S. G. Families - Confirmed reviews ALL

We’ve stayed here for 3 nights, everythings is good and comfortable for us. Thank you so much!

Dear Nur, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your accommodation comfortable. We look forward to welcoming you back for another enjoyable visit. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Marcus A. P. A. Couples - Confirmed reviews ALL

The team were very welcoming and attentive, very much a pleasure to engage with. The room was good, the bed was good, and the location while a little away from the Aldstadt, was actually reasonably convenient considering the Hardbrucke station and tramstops nearby.

Dear Marcus, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our team made a lasting impression with their welcoming and attentive service. It is also great to know that you found our location convenient for accessing public transport. We look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Leanne H. Couples - Confirmed reviews ALL

Very nice

Dear Leanne, Thank you for your lovely feedback! We're delighted to hear that you enjoyed our convenient location and your suite. We hope to welcome you back soon, hopefully for a longer stay next time! Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Rahul M. Families - Confirmed reviews ALL

I stayed there for 4 nights and 5 days, one of the concerns that I faced that each day breakfast men was exactly same. Not a single dish was changed throughout the tenure. When I requested in reception, they said same menu is served for whole quarter. This is most stupid reason I heard ever. NOVOTEL ZURICH should understand that people are coming to Switzerland from each part of the world and everyone have different taste. I do understand that they can't fulfill needs for all, but at least they should keep variety in vegan and vegetarian menu. So, people like me who is vegetarian can get good food in the morning for a good start of the day.

Dear Rahul, Thank you for sharing your feedback. We’re pleased to hear that you had a comfortable stay with us. We’re sorry, however, that our breakfast selection did not fully meet your expectations, particularly regarding the variety of vegetarian and vegan options. We understand that having a good selection is important, especially for guests staying several days. While some items on our breakfast buffet do change daily, these changes do not necessarily include the vegetarian and vegan options. We acknowledge that the variety in this area is more limited, and we understand that this can be disappointing for guests with specific dietary preferences, particularly during longer stays. As an international hotel welcoming guests from all over the world, we recognise the importance of catering to different tastes and dietary needs. We appreciate your comments and will share them with our Food & Beverage team to explore opportunities for improvement. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Suresh M. Business - Confirmed reviews ALL

Very polite and helpful cleaning staff specially Yasmin. The hotel is clean, the staff is great, and the rooms are big with excellent AC. It is in a perfect spot with a tram stop around the corner. Highly recommend

Dear Suresh, Thank you for your kind words regarding your recent stay at Novotel Zurich City-West. We are delighted to hear that you found our location convenient and our staff, particularly Yasmin, to be helpful and polite. It is wonderful to know that you appreciated the cleanliness of our hotel and the comfort of our rooms. Your recommendation is highly valued, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Joanna T. Families - Confirmed reviews ALL

May and other customer service staff were particularly welcoming and helpful.

Dear Joanna, Thank you for your kind words regarding our customer service and the comfort of your stay. We are delighted to hear that May and our team were able to provide you with a welcoming experience. Your feedback is greatly appreciated. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mosab A. Families - Confirmed reviews ALL

Amazing

Dear Mosab, Thank you for your kind feedback. We are delighted to hear that you and your family enjoyed our location and found our staff to be exceptional. Your positive remarks are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Thomas A. Families - Confirmed reviews ALL

Stayed with family to explore the city and the hotel was perfect

Dear Thomas, Thank you for your kind words regarding your recent stay at Novotel Zurich City-West. We are delighted to hear that our location, friendly staff, and cleanliness contributed to a pleasant experience for you and your family. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Nilesh P. Friends - Confirmed reviews ALL

**A Very Good Stay at Novotel Zurich West** We had a very good stay at Novotel Zurich West. The rooms were clean and of a reasonable size—neither particularly large nor too small. The hotel is not within walking distance of Zurich Central Station (Zurich HB), so you need to take a tram or taxi to get there. There is also no main shopping area within walking distance, which is something to consider if shopping is a priority during your visit. The hotel itself has a pleasant ambience. The breakfast was very good, and the staff were welcoming and helpful, adding to the overall positive experience. Overall, a very good stay, with clean rooms, a pleasant atmosphere, good breakfast, and friendly staff.

Dear Nilesh, Thank you very much for your detailed and positive review. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, our breakfast, the pleasant atmosphere, and especially the welcoming service from our team. While we are not directly in the city centre, the tram stop is located just in front of the hotel and takes you to Zurich Main Station the city centre and the famous shopping street Bahnhofstrasse in around 10 minutes. Thank you again for choosing Novotel Zürich City West. We hope to have the pleasure of welcoming you back on your next visit to Zurich. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Andrey L. Business - Confirmed reviews ALL

All needed is there, however the price quality ratio is really poor

Dear Andrey, Thank you for sharing your feedback. We sincerely regret that you found the value for money to be unsatisfactory during your stay. Your comments are important to us, and we will take them into consideration as we continually strive to enhance our guests' experiences. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Andrey T. Business - Confirmed reviews ALL

Stayed for 3 nights for a business trip. A comfortable room and a good breakfast.

Dear Andrey, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the comfort of the room and the quality of breakfast. However, we regret that not all aspects of your experience met your expectations. Your insights are valuable to us. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Bader A. Couples - Confirmed reviews ALL

Good location clean but the breakfast is very limited

Dear Bader, Thank you for your feedback. We’re pleased to hear that you appreciated our convenient location and the cleanliness of the hotel. We’re sorry that our breakfast selection did not meet your expectations. We would love to know what you were missing or what you would have liked to see on our breakfast buffet, as your feedback helps us understand where we can improve. We hope to have the opportunity to welcome you back on a future visit to Zurich. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Anton A. Families - Confirmed reviews ALL

The hotel is very nice - clean and updated. When you order breakfast, and on site it suggest a cheaper one, it meas an express breakfast, yrt it is not written anywhere and no explanations. I had to add additional cost to have a regular one. In addition, when we arrive, we had some issues with the payment ( it was a different price than in app), but thank to Julia, she help a lot. In over all, it was a good stay, the tram is next to tge corner, and the train is 7-10 min walk. The area is not centric but has lots of cafes and big park for kids (10 min walk).

Dear Anton, Thank you for sharing your feedback regarding your recent stay at Novotel Zurich City-West. We are pleased to hear that you found our hotel to be clean and updated, and that you enjoyed the surrounding area, including the nearby tram and parks. We appreciate your comments about the breakfast options and the lack of clarity regarding the express option. We strive to provide clear information to our guests and will take your feedback into consideration to improve our communication. Additionally, we regret any confusion you experienced with the payment process upon your arrival. It is wonderful to know that Julia was able to assist you during that time. We thank you for your overall positive remarks and hope to welcome you back for another enjoyable stay in the future. Best regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 659 reviews 8.8/10 Location
  • 852 reviews 7.1/10 Room
  • 1,101 reviews 8.9/10 Service
  • 12 reviews 9.5/10 WiFi
  • 471 reviews 7.6/10 Breakfast
  • 404 reviews 7.4/10 Cleanliness

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