Novotel Zurich City-West Hotel 4 stars

Needed to be quite often in Zurich for business in 2019. The hotel is conveniently located in the Western business area with good connections the City and airport. The hotel's policy is not to charge extra for the 3rd person under 13, which is not always the case in Zurich (some hotels charge extra for 3rd person no matter what age). Comfortable, spacious rooms equipped with brand new wide screen OLED TV, comfortable bed and folding sofa, which makes it possible to easily accommodate a family of 3 members. The hotel has gym and swimming pool available for all guests. The pool is not that deep but still quite nice to relax after long day. Surrounding area is full of nice entertaining places, including music bars, restaurants, billiard rooms, etc. In 2 min walk there is former shipbuilding venue – nowadays a contemporary cultural center. You may see/listen interesting bands there and every Wednesday enjoy a Jazz jam session (JazzBaragge in Moods). Without any exaggeration the treasure of the place is the team – I felt very welcomed and absolutely free of any disturbance. Thank you all for your great hospitality and will be glad to see all of you again! Please keep running it as you do and all the best!

Due to construction work the room was very noisy ; difficult to work and concentrate. Would have liked to be informed when booking.

Overall the hotel was clean and all of the staff was friendly. My issues were small but I will mention them anyway. My refrigerator (rm 517) light kept blinking on and off the entire night. Aside from that the bath towel for washing was bigger than I am accustomed to. The last thing was the sockets. None were compatible with the plugs I had and I was fortunate to travel with an adapter. Again this is a small matter because I am not sure who the target market is. With all of that said would totally recommend. The rooms were decent sized and the windows could open to air out the room if necessary. Cleaning ladies did a good job daily of refreshing the room. front desk staff was always very helpful and accommodating. The bar staff were also very friendly and helpful. The Bar food was really good. I had a tuna and prawn bowl and a classic burger. Both worth getting again. Room 67 was a great experience although I do not think that is a direct hotel component

I came to the hotel to be told that there were no room for me. Because of the work you didn’t have enough capacity for your guests. Yet, you forgot to mention that to reservation suppliers. You offered me a room at the Ibis done grading me to a cheaper hotel.You offered me a free breakfast however as a compensation. After complaining you eventually found a room for me at the Novotel. This is a very poor level of customer service.

after flying long distance overnight all I wanted was a good rest. my room was just above some construction works and there was constant drilling and banging. only many hours after I complained and after Accor Asia Pacific intervened was an offer of room change made. By then I was too tired to move. The hotel should have warned guests of construction works and not give them a room so close by if they still decide to stay there.

Hotel is very nice, has good property and view from rooms. Reception staff on duty in the evening hours were not so good, they need to be more polite. Staff in the morning hours especially the male one who was on duty between 7 AM to 10 Am was extremely helpful and polite. Rooms were good You seriously need to increase pure vegetarian menu options in breakfast. As i counted there were more than 8 people present for breakfast out of them 3 were vegan and 5 were pure vegetarians. All 8 were dissatisfied with breakfast. Rest all things were good

The room and breakfast were very nice. The gym was not well equipped and cross trainer didn’t work. Had checked in the day before but that didn’t work, so lost valuable time.

very good as usual

Papierlos, effizient, sauber

Like mentioned in the title: people, room and the hotel were nice. I was just there at the wrong time. At night time, my phone started receiving SMSs due to wrong credit card bookings from the hotel, so I had to call the reception - there were some mistakes (might have been due to a new system). In the morning (quite early) renovation works (drilling and hammering started (sounded like right above my room)). Usually I'm quite happy staying at Novotel rooms - this time ... not the best experience.

The executive rooms are great

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Very good service.

We found the room comfortable, and well equipped (USB points etc.). Staff helpful, but parking expensive

It was noisy until midnight. Hotel staff can make sure that the guests arriving after 9:00 PM do not disturb others or at least bang their doors. 5 sleepless nights.