Frecuent traveler. Not many surveys, but I need to comment on this one. Room 415. Noise from air conditioning system and watter in the handwasher not evaquating correctly. Switched from ibis next door to Novotel looking for something extra and I didn't find it.

It's May, it's warm, there is a climate emergency and yet you're heating the building as if you're trying to cook your customers. Please turn down the heating and tell the housekeepers to stop closing windows.

As a first time Swiss traveler family, we decided to book Novotel given our trust on Accor and past experiences with the chain. The hotel promised to offer free parking as well as good location so we went ahead. POSITIVES (+) The front desk was very helpful even before the check-in as we had difficulty finding the parking area (located at the far end corner of IBIS, in the basement). (+) The check-in was smooth and friendly. An advance deposit of CHF 100 was requested from me as a security which came as a surprise. However, the entire amount was returned back to us at check-out time (+) The rooms are comfortable and spacious. We had booked one for a family of four (2 adults, 2 kids) and we got cmfortable beds and sofa cum beds to rely on at night. The TV and other room amenities were well provided for. (+) The breakfast experience is wonderful though they had the same menu on both days of our stay. The staff in the area is a bit uptight but helpful if required. Good, tasty food options are available to address all types of eaters, with juices, milk and fresh water present. I liked the coffee machine the most as it offered a wide range of options and it was also very effiicent. The juice dispenser was the kids' favorite as they enjoyed dispensing out different flavors from it (+) Location of the hotel is quite good. Public tramp station is at a 2 mins walk while plenty of restaurants, bars etc are nearby. (+) The hotel lobby offers a range of food items and drinks which are available 24x7. (+) The nice little seating area in front of the elevators is ideal for taking a break as well as it has some interesting options for kids to spend time (+) Due to shortage of time, we were unable to visit the pool which was free and seemed relaxing NEGATIVES (-) Wider and varied menu at breakfast would be highly appreciated by customers which wasn't the case during our stay (-) There are two parking areas in the basement i.e. one is for hotel customers while the other is for corporate staff of offices. Absence of clear signage at the entry of basement resulted in me opening the wrong basement space an unable to enter into the correct area. Hotel guests would know which one to enter if they see a clear sign at the two entry card terminal located right next to each other Recommended for travelers who like to stay near city center / business area Rating: 7.5 / 10

Very nice hotel convenient to all areas of Zürich. Clean and quiet, very nice staff. Great indoor heated pool. Grocery store (Coop) across the street.

We had a wonderful time in Zurich at the Novotel thanks to its convenience with parking on site and tramway stop nearby, please plenty of nice and trendy spots around, and a very helpful staff. The rooms are the usual novotel’s, i.e. not big bit functional.

Already been in French Novotel and Had better experience. Shower buse was clothed, drain was almost obstructed. Reception not speaking French and English quite weak. Breakfast not very exciting. Sofa bed wasn't available not enough pillow, hot room, will not recommend this place.

The hotel for one night was good. Many guests in the group however complained about the dinner. They got a cold pumpkin soup, snitzel that was very dry with fries and the apple cake from a package was frozen ( forgot to heat the cake before serving ). This was the last night in a 10 day tour to Italy, so it was a little disappointment. One guest in our group complained about that another guests came into his room...it was a double booking !

Pleasant stay and friendly personnel.

Excellent hotel. I stayed for a short business trip but had the time to enjoy the commodities of the hotel. Friendly staff, great and diverse breakfast and nice and clean decoration lines. Particularly enjoyed the relaxed environment in the swimming pool.

It was way below expectations. Check in - Received an email that we can check in at 2pm in the afternoon. When we reached, the staff told us it’s 3. Left the luggage and went on without being able to freshen up. Room - Moderately clean. You could see the stain in the toilet bowl. Staff didn’t bother with a third set of towel and pillows in spite of knowing that we have a child accompanying. There was coffee and tea, but no spoon. When requesting for spoon, we were asked to pick it up ourselves. Breakfast - very limited options. Of serious concern was the fact that I saw a date of 16/3/22 on the egg on 18/4/22. When I told the reception staff, they didn’t seem to take it very seriously. So please be careful what you eat there. Facilities - we tried to use table tennis but there was no rackets or ball. When we checked with the staff (who was not sure himself and had to check with another member), we were told to pick it up from neighbouring hotel ourselves. That was the tipping point. Checkout - very busy time and there was only one desk staffed to handle it.

Quick stay - two adults and two children, all fine, clean room. The sofa bed for the children (10-12) could have been slightly bigger. That is the only improvement I can think of! The parking was on site, practical - the 5 mins walk to a nice trendy area, cafes and a park is ideal for young ones!

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.