Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 4,928 reviews

Novotel Zurich City-West
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+ 27 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Easily accessible from the airport, train station and highway

  • Meeting rooms with natural light and high-speed internet access

  • Hearty buffet breakfast with hot and cold dishes

  • Restaurant with terrace and a balanced children's menu

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We take care of every need of yours around the clock! Classics of Swiss cuisine like creative burgers and healthy bowls are the specialties of the hotel. We also host private and corporate events.

Menu (PDF)

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,522 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very poor for 4 stars hotel

Customer review rating 4.3/5

Nikolaos P. Friends - 01/08/2020 Confirmed reviews ALL

Very poor breakfast. We stayed 4 nights and every day was always the same with no difference. It had only the basic and very few every time. The last day of our vacations the bread was not fresh. Also, the last day after a very long trip, we found that our rooms were not cleaned, no towels etc. Disappointed cause I suggested the hotel to our friends (total 3 rooms).

A Great Mix of Modern Design, Location and Pleasant Ambiance

Customer review rating 4.3/5

Luisa Couples - 17/07/2020 Confirmed reviews ALL

We (couple) stayed two nights at Novotel Zurich City West. Throughout our stay we experienced the staff to be very friendly and helpful. The rooms offered a great modern and appealing design, while not missing any comfort or cleanliness. We were pleased with the high variety and quality of the breakfast buffet. With cozy places to eat and drink around, we enjoyed the location of the hotel. The great connection with public transport makes it easy to get around Zurich. Overall, we had a very pleasant stay and would choose the hotel again for our next visit in Zurich.

Good stay. Perfect location.

Customer review rating 4.3/5

Oliver Business - 17/07/2020 Confirmed reviews ALL

Modern. Nice design furnitures. Friendly staff.

Good stay!

Customer review rating 4.3/5

D. V. Business - 07/07/2020 Confirmed reviews ALL

Friendly personnel (Front office) and very supportive !

Dear Mr. V. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

My preferred Hotel in Zurich

Customer review rating 4.3/5

Florian Business - 04/07/2020 Confirmed reviews ALL

Every time I am in Zurich for business and I am staying in the Novotel Zurich west. The staff is simply amazing and the "new" rooms are great too. The location itself is perfect for my needs and requirements and the overall accessibility to public transport is just perfect. However I have to criticize the breakfast, I do understand the challenges with CoVid but 25 CHF for the very very limited offer is not acceptable. But don't you worry .... I'll be back

Lieber Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Zurich City West. Über Ihre lobenden Worte freuen wir uns sehr. Wir werden diese selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir freuen uns uns natürlich sehr zu hören, dass Ihnen unsere neu renovierten Zimmer gefallen. Vielen Dank auch betreffend Ihrer kritischen Worte betreffend unseres Frühstücks. Wir nehmen diese natürlich sehr ernst. Tatsächlich befinden wir uns noch immer nicht in einer annähernden normalen Situation, welches starken Einfluss auf die Einsatzplanung unseres Personals hat aber auch auf die Auswahl der Produkte. Ich versichere Ihnen, dass wir bereits in den letzten Wochen nach und nach unser Sortiment, nach Machbarkeit wieder erhöht haben. Unser Ziel liegt ganz klar darin auf unser zurecht hohes Niveau zurückzukommen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihre Christina Bonertz General Manager

Good stay

Customer review rating 4.3/5

Alexandra P. Business - 02/07/2020 Confirmed reviews ALL

Good but breakfast a bit limited and warm meals were cold. For the rest all good with nice and friendly people.

Dear ALEXANDRA P., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. We hope that we may welcome you again soon. Sincerely, Christina Bonertz General Manager

Good but could be better

Customer review rating 4.3/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

I booked a room for 2 people. However there were only towels and bathrobe for 1 person.

Dear ANDREA B., Thank you for your feedback on your stay at Novotel Zürich City West. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely Yours Christina Bonertz General Manager

Usual quality

TripAdvisor rating 4.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Nice hotel for a short stay.

Customer review rating 4.3/5

Sharon Business - 12/03/2020 Confirmed reviews ALL

Good hotel. rooms are spacious and really good beds. Staff was very friendly and breakfas tis good.

Dear Mr. D., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Friendly service and nice room

Customer review rating 4.3/5

Jon Business - 09/03/2020 Confirmed reviews ALL

I was greeted by friendly staff and the room and hotel facilities met my expectations.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Feel home

Customer review rating 4.3/5

Alexandra P. Business - 08/03/2020 Confirmed reviews ALL

.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Stay in Zurich

Customer review rating 4.3/5

Schino Business - 05/03/2020 Confirmed reviews ALL

Very satisfied as always

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Great experience

Customer review rating 4.3/5

Alex K. Business - 28/02/2020 Confirmed reviews ALL

Nice and clean room. All functioning. Polite and professional reception staff. Happy with everything.

Nice clean small room with tiny bed and no closet

Customer review rating 4.3/5

Darryl Solo - 26/02/2020 Confirmed reviews ALL

Excellent staff, clean and quiet hotel. Overall, it was a great stay but the bed was terrible. Super small and very uncomfortable, no closet and a tiny bathroom. I stayed here, paying more than the IBIS and ISBIS Budget, but there was no benefit in doing so.

Customer review rating 4.3/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Nice, spacious rooms.

good

Customer review rating 4.3/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

good as usual. Only problem being customers being too loud (giving phonecalls in fitness room or talking way too loud in rooms and halls).

Modern hotel in good location

Customer review rating 4.3/5

Gary Couples - 21/02/2020 Confirmed reviews ALL

We stayed for a weekend. We found the hotel modern both in in style and in facilities and procedures. We appreciated that transportation to HB, the airport and downtown is easy. The staff had a professional attitude.

Friendly Staff

Customer review rating 4.3/5

David F. Business - 20/02/2020 Confirmed reviews ALL

A few days in Zurich for business and the hotel and staff were great. If you need public transport tickets, see the reception they have day passes available. Clean rooms and a good gym. Perfect

Excellent Experience

Customer review rating 4.3/5

Kavi Couples - 19/02/2020 Confirmed reviews ALL

My stay was great. The front of house team were easy to talk to whenever I needed something. My only issue was that my room was not cleaned/refreshed on my last day.

Everything was good.

Customer review rating 4.3/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I had three nights in the hotel and everything was fine. I was given the option not to have my room cleaned one day, but to be honest, it could have been for two days. The fruit salad t breakfast was unpleasant, most of the fruit was brown and mushy. I'm not sure if that was the age of the fruit or the way it was served. Many other Novotels I have stayed in just have one big bowl of it.

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