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Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 5,361 reviews

ALLSAFE approved hotel

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Novotel Zurich City-West
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+ 26 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with double bed and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with two separate beds and sofa

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room double bed and armchair

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Suite with double bed and sofa, two separate rooms

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Menu (PDF)

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,361 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,534 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very clean, nice staff, pool, a lot to do around area.

Customer review rating 4.5/5

Eileen Families - 02/05/2021 Confirmed reviews ALL

Needed a night away with the kids and this hotel has a pool. Max 5 people allowed in the pool area at a time with COVID which was no issue. Restaurant was open with a limited menu but it was sufficient (burgers, pasta, asian dishes, soup and salad) they also had room service pizza and flammkuchen which we did not try. Staff was all very nice and helpful. Room and hotel were spotless. Breakfast was lacking. Just pastries, juice, coffee, fruit and pre-made and wrapped sandwiches which were delivered. Not worth the 19CHF in our opinion. They do have a coffee machine in the front that you can make a to go coffee in. In the room is a a hot water machine and tea bags/dehydrated coffee. No Netflix or option to connect your phone/apps to watch Movies which is touch with kids. So we had to watch cable TV or the iPad.

Dear Eileen, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive compliments and fair critics. I will share your comments with our team and I am sure that this feedback, will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

good hotel with swimming pool, but lots of waiting

Customer review rating 3.5/5

Nat Families - 15/04/2021 Confirmed reviews ALL

the hotel is clearly understaffed, there were waiting waiting everywhere. lines on the reception, long waiting for breakfast and for getting a coffee. waiting at dinner was too long, only 1 chef, 2 waiters and 1 barman is clearly not enough to serve the whole restaurant which was complete every evening.

Dear Mrs. K., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Overall it was a great staycation for the kids and myself.

Customer review rating 4.0/5

Paula W. Families - 13/04/2021 Confirmed reviews ALL

We had a great time and most of the staff were very nice and courteous. It was only one incident wherein I told the cleaning staff that they must forgotten to clean the room in a nice manner. They informed me that I should have hanged the door sign for room cleaning then there was one particular lady who said in not so nice tone that they could not clean it because cleaning was over. She even said that there was a big sign by the elevator that informed the guests about the cleaning rules. I said I must have overlooked at the sign. I did not mind this but it was how she said it. Luckily, another lady pacified her and said we will clean the room. I would have let it passed but she could have been nicer. This Asian lady said should I clean it or would you just like some towels. I said if it were possible to clean the room then I would be very pleased. She courteously said yes and asked if we could wait at the libby for 15 minutes. I said it be fine and gave her a tip. If it were not for this Asian lady, our last day would have been not so pleasant.

Very easy check-in / check-out and super kind recepionst

Customer review rating 5.0/5

Linda Couples - 12/04/2021 Confirmed reviews ALL

We checked in quite late after 12 and the recepionist was very very kind, the check-in was fast and easy. The room is very clean and confy.

Customer review rating 3.0/5

Nicolle V. Families - 12/04/2021 Confirmed reviews ALL

The staff is friendly and helpful . The breakfast didn’t meet our expectations.

Good Stay

Customer review rating 4.5/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Very good experience.

Good stay

Customer review rating 3.5/5

João Business - 08/04/2021 Confirmed reviews ALL

Good stay under the circumstances. Don't understand why the sofa bed was ready when I was just one person

Excellent staff and great manager

Customer review rating 5.0/5

Anonymous Families - 05/04/2021 Confirmed reviews ALL

Chérif the reception manager was great.

Fantastic stay

Customer review rating 5.0/5

B. Families - 04/04/2021 Confirmed reviews ALL

The staff were friendly and helpful. The room was a good size, very clean, and comfortable. We loved swimming in the pool. The location was good for us as we enjoy walking and there were many things to explore within about 30 mins by foot. If you’re not a walker, then you’ll appreciate the easy access to public transport. We also appreciated the close proximity to a wide variety of tasty restaurants.

Availability during covid

Customer review rating 5.0/5

Vitaly S. Families - 21/03/2021 Confirmed reviews ALL

Everything was great. I know Novotel as an international brand and it is always my choice abroad as I can rely on the same level of service quality anywhere I stay.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Well located,

Customer review rating 5.0/5

Anonymous Families - 10/03/2021 Confirmed reviews ALL

Very nice and efficient personnel. I have been a longtime customer of accord around the world. Hans Meyer

Dear Mr. Meyer, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Cool location in Zürich‘s Westend, friendly staff

Customer review rating 4.0/5

Sophie R. Families - 07/03/2021 Confirmed reviews ALL

The Novotel Zurich City West is located on a quiet square in the cool Westend. The staff was very young and friendly. We enjoyed being able to use the pool despite Corona restrictions. Although we were not so happy that we could not reserve a time slot for the pool in the afternoon and so had to wait until 8.30 pm. The pool was rather cold too, we found. We would have liked to have breakfast in the hotel but the buffet was closed due to Corona. We were informed that we could purchase croissant, orange juice and a hot beverage in the morning. We decided against it because it seemed greatly reduced. In the morning we observed that the offered breakfast consisted of much more (yoghurt, fruit, 2 croissants, etc) and we were a but unhappy about the misleading information we were given.

Dear Ms. R., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Novotel Team are looking forward to welcoming you back as a guest hopefully soon. Sincerely, Tawi Upin Front Office Supervisor

Swimming and relaxing

Customer review rating 4.0/5

Lindsay G. Families - 06/03/2021 Confirmed reviews ALL

We wanted a place to go swimming as the public pools are not open to general public at the moment. We stayed for one night and were able to use the pool on arrival and departure. Staff was very accommodating, for example by lending us cutlery to eat out takeaway. The room was clean, spacious and relaxing. Beds were comfy. The pool area is also set up nicely, they just need to change the towels a bit more frequently. The location was convenient, close to a train station, tram, restaurants, shops - all a quick walk away.

Dear LINDSAY G., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. I'm happy to hear you appreciated our central location, enjoyed our Pool area and the assistance of our staff. Certainly I will share your comments with our Reception team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Tawi Upin Front Office Supervisor

Not Novotel I expected

TripAdvisor rating 3.0/5

ShadowUZ 27/08/2020 TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Usual quality

TripAdvisor rating 5.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Good location but renovation of the rooms on going

TripAdvisor rating 3.0/5

Francesco D Family - 08/01/2020 TripAdvisor review

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

Dear guest, Thank you for being our guest and for taking the time to provide us some feedback. We already completed the room reservation in December last year. Maybe you were in the hotel shortly after we installed new carpets in the corridors, please excuse that the smell of the adhesive. We are pleased that you found the tram line around the corner useful, as well as the renovated hotel areas such as the pool and fitness. We hope to see you again soon. Kind Regards Christina Bonertz General Manager

great stay!

TripAdvisor rating 5.0/5

sandraamiguetvercher Family - 07/01/2020 TripAdvisor review

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Dear guest, Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your time. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Business and family meet-up

TripAdvisor rating 4.0/5

Regula M Family - 13/12/2019 TripAdvisor review

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Dear guest, Thank you very much for your visit and for taking the time to write a review on your stay at Novotel Zürich City-West. We appreciate your positive ratings in the categories rooms, cleanliness and service. As it is our top priority that you are satisfied with our services, we were especially glad to receive high ratings in this category. I gladly passed this on to my team and would like to send a sincere “thank you” on their behalf. We regret to hear that you were not completely satisfied with the breakfast. I'm sorry it seemed that there was a rush hour. We thank you for you patience and hope this wasnot too much of an inconvenience for you. We all hope to welcome you as a guest soon again. Sincerely Yours Christina Bonertz General Manager

Comfort stay for business trip.

TripAdvisor rating 5.0/5

guyjanssen Business - 05/11/2019 TripAdvisor review

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Dear guyjanssen thank you for your excellent rating and to be your standard hotel in Zürich for your business trips. Yes, finally we made it possible and installed also euro electricity plugs, no need for annoying adapters anymore. I'll let the team know that you were truly satisfied and we hope to see you again soon. Best regards, Chris Fusenig Front Office Manager

very nice hotel - rather far from the center

TripAdvisor rating 4.0/5

AristeidisChatzis Business - 16/09/2019 TripAdvisor review

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.

Dear Maps39038979434 thank you so much for your good review. We strive to deliver the best possible service to our guests to make their stay enjoyable and unique. Friendly and helpful employees are standard, we are going to filter out the exceptions. Please visit us again in the near future so we can convince you at all. Best regards, Chris Fusenig Front Office Manager

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