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Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 5,514 reviews

ALLSAFE approved hotel

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Novotel Zurich City-West
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+ 15 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

GOURMETBAR

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Non contractual photo

GOURMETBAR BY NOVOTEL

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,514 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,538 reviews

Good facilities

Customer review rating 5.0/5

Anonymous Friends - 17/07/2021 Confirmed reviews ALL

Nice and helpful people

Customer review rating 3.5/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

Toilet sink was clogged - this was unfortunately the thing i kept in my memory from our stay. I asked the receptionist so that it will get fixed the next day, and it seems that someone tried to fix it but not with much success (which i understand: may have been difficult to find a technician on a Sunday).

Well located and a good stay.

Customer review rating 4.5/5

Amr A. Families - 12/07/2021 Confirmed reviews ALL

Experience was great and service was outstanding especially from Cherif who helped us with the rooms, the baby cots and ensuring that we had no issues during our stay. Again a very special thank you to Cherif for all his hospitality and support during our stay.

Customer review rating 2.0/5

Philippe V. Business - 03/07/2021 Confirmed reviews ALL

No rooms cleaning in 7 days

Good stay

Customer review rating 4.5/5

Dns Business - 02/07/2021 Confirmed reviews ALL

Good stay, great staff

Very friendly staff, and attentive to details

Customer review rating 5.0/5

M Families - 29/06/2021 Confirmed reviews ALL

Very good hotel , well situated, very helpful and friendly staff!

Well located and great team

Customer review rating 5.0/5

Matthias W. Business - 14/06/2021 Confirmed reviews ALL

The whole experience was very great, the Novotel Team also contacted me after my stay that I forgot something in the room! Thanks a lot for this great service

Dear Mr. W., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Nicely located in the Industrie Quarter

Customer review rating 3.0/5

Heleen Business - 31/05/2021 Confirmed reviews ALL

Location is nice. Choices for breakfast via buffet were limited. My room was not cleaned after the first night of my stay, specially during this Corona time I think this is worrying. The least I expected was my bed to be made and the garbage to be removed.

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tawi Upin Front Office Supervisor

Well located , child friendly

Customer review rating 4.0/5

M. Families - 17/05/2021 Confirmed reviews ALL

Staff very friendly , beds comfortable and great hotel for families and pricin.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tawi Upin Front Office Supervisor

Good hotel

Customer review rating 5.0/5

Aaron Solo - 11/05/2021 Confirmed reviews ALL

Greay staff, great services, rooms are spacious with good facilities. Would return to this Hotel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Staff are bad

Customer review rating 2.0/5

Armand Solo - 11/05/2021 Confirmed reviews ALL

Your staff aren't attentive and rather judgemental. I have never felt unwelcomed in any accor chain of hotels apart from this one. I had to ask the receptionist upon checking in about my welcome drink and when I went to the bar to redeem my welcome drink (a glass of red wine), the lady who was behind the bar, took my welcome drink coupon and double checked it. I took umbrage to the service rendered to me by the staff at Novotel Zürich West. Never again will I return.

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. We regret that your experience at the check-in did not meet your expectations; please allow us to express our sincerest apologies. As a gold-member it is the standard to get automatically a welcome drink at the check-in and certainly overall to feel welcome. Your experience definitely does not reflect on our standards. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. Please rest assured that we are taking the appropriate measures to address the situation in our team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Very clean, nice staff, pool, a lot to do around area.

Customer review rating 4.5/5

Eileen Families - 02/05/2021 Confirmed reviews ALL

Needed a night away with the kids and this hotel has a pool. Max 5 people allowed in the pool area at a time with COVID which was no issue. Restaurant was open with a limited menu but it was sufficient (burgers, pasta, asian dishes, soup and salad) they also had room service pizza and flammkuchen which we did not try. Staff was all very nice and helpful. Room and hotel were spotless. Breakfast was lacking. Just pastries, juice, coffee, fruit and pre-made and wrapped sandwiches which were delivered. Not worth the 19CHF in our opinion. They do have a coffee machine in the front that you can make a to go coffee in. In the room is a a hot water machine and tea bags/dehydrated coffee. No Netflix or option to connect your phone/apps to watch Movies which is touch with kids. So we had to watch cable TV or the iPad.

Dear Eileen, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive compliments and fair critics. I will share your comments with our team and I am sure that this feedback, will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

good hotel with swimming pool, but lots of waiting

Customer review rating 3.5/5

Nat Families - 15/04/2021 Confirmed reviews ALL

the hotel is clearly understaffed, there were waiting waiting everywhere. lines on the reception, long waiting for breakfast and for getting a coffee. waiting at dinner was too long, only 1 chef, 2 waiters and 1 barman is clearly not enough to serve the whole restaurant which was complete every evening.

Dear Mrs. K., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Not Novotel I expected

TripAdvisor rating 3.0/5

ShadowUZ 27/08/2020 TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Usual quality

TripAdvisor rating 5.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Good location but renovation of the rooms on going

TripAdvisor rating 3.0/5

Francesco D Family - 08/01/2020 TripAdvisor review

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

Dear guest, Thank you for being our guest and for taking the time to provide us some feedback. We already completed the room reservation in December last year. Maybe you were in the hotel shortly after we installed new carpets in the corridors, please excuse that the smell of the adhesive. We are pleased that you found the tram line around the corner useful, as well as the renovated hotel areas such as the pool and fitness. We hope to see you again soon. Kind Regards Christina Bonertz General Manager

great stay!

TripAdvisor rating 5.0/5

sandraamiguetvercher Family - 07/01/2020 TripAdvisor review

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Dear guest, Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your time. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz General Manager

Business and family meet-up

TripAdvisor rating 4.0/5

Regula M Family - 13/12/2019 TripAdvisor review

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Dear guest, Thank you very much for your visit and for taking the time to write a review on your stay at Novotel Zürich City-West. We appreciate your positive ratings in the categories rooms, cleanliness and service. As it is our top priority that you are satisfied with our services, we were especially glad to receive high ratings in this category. I gladly passed this on to my team and would like to send a sincere “thank you” on their behalf. We regret to hear that you were not completely satisfied with the breakfast. I'm sorry it seemed that there was a rush hour. We thank you for you patience and hope this wasnot too much of an inconvenience for you. We all hope to welcome you as a guest soon again. Sincerely Yours Christina Bonertz General Manager

Comfort stay for business trip.

TripAdvisor rating 5.0/5

guyjanssen Business - 05/11/2019 TripAdvisor review

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Dear guyjanssen thank you for your excellent rating and to be your standard hotel in Zürich for your business trips. Yes, finally we made it possible and installed also euro electricity plugs, no need for annoying adapters anymore. I'll let the team know that you were truly satisfied and we hope to see you again soon. Best regards, Chris Fusenig Front Office Manager

very nice hotel - rather far from the center

TripAdvisor rating 4.0/5

AristeidisChatzis Business - 16/09/2019 TripAdvisor review

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.

Dear Maps39038979434 thank you so much for your good review. We strive to deliver the best possible service to our guests to make their stay enjoyable and unique. Friendly and helpful employees are standard, we are going to filter out the exceptions. Please visit us again in the near future so we can convince you at all. Best regards, Chris Fusenig Front Office Manager

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