Novotel Zurich City-West

Was amazing stay, rooms are rather spacious, the window can be fully opened for fresh air (important to me, though air condition is in place even with the window shut), nice bad. Good Wi-Fi. Very nice breakfast as well. Gym and pool not visited, but nice to know that they're available for the future visit.

Hotel is comfortable in a good and quiet area of Zurich, not far from many activities (about 20 min walking). Service of the hotel is good.

From: David S. Sent: 23 November 2022 20:39 To: H2… Subject: Re: Your invoice at Novotel Zurich City-West / Fast check-out Dear Sir / Madam. Re My stay at the Novotel Zurich City West (Room 402) complaint As you can see below, I stayed at this hotel for two nights from November 21 - 23. However, I wanted to register how deeply unsatisfied I was with my room. Your night team will have a record of a call I made to reception as I was forced to make this at 01.50 this morning to complain about the noisy air conditioning unit in room 402. Not only did I get zero hours sleep on the night of Nov 21 / 22, I was also kept awake on the night on Nov 22/23, due again to the perpetually overly noisy AC system in room 402. In total I believe I only managed to get 4.5 hours sleep in that room over the 48 hour period. In addition, can I also highlight two other faults with room 402: 1. The bathroom steam extractor fan does not work and 2. The bathroom mirror, which we believe has a de-mist feature also didn’t work throughout my stay. As my company is now contracted to Hitachi Zosen Inova, my staff will be travelling / staying in Zurich on a regular basis. As such, this being our first trip to Zurich and this Novotel hotel, we are in the process of assessing which local hotels we might set up a corporate account relationship with. This Novotel is one accommodation option being considered. However, after mu recent stay, we may now reconsider this. As Managing Director of a service-based company, I hope you will treat this complaint honestly, quickly and responsibly. We look forward to hearing from the Novotel Zurich West at your earliest convenience. Yours sincerely David David S. Managing Director Sterling Communications T: +4… 555 E: da…

As I was working within a few minutes from the hotel the location was perfect. Everything worked well enough . My only disappointment with this brand has been the loyalty program. Even after becoming Silver now Gold I didn’t get offered the advertised free drink on arrival and had to push for late check out.

everything was nice