Very nice hotel convenient to all areas of Zürich. Clean and quiet, very nice staff. Great indoor heated pool. Grocery store (Coop) across the street.

We had a wonderful time in Zurich at the Novotel thanks to its convenience with parking on site and tramway stop nearby, please plenty of nice and trendy spots around, and a very helpful staff. The rooms are the usual novotel’s, i.e. not big bit functional.

Already been in French Novotel and Had better experience. Shower buse was clothed, drain was almost obstructed. Reception not speaking French and English quite weak. Breakfast not very exciting. Sofa bed wasn't available not enough pillow, hot room, will not recommend this place.

The hotel for one night was good. Many guests in the group however complained about the dinner. They got a cold pumpkin soup, snitzel that was very dry with fries and the apple cake from a package was frozen ( forgot to heat the cake before serving ). This was the last night in a 10 day tour to Italy, so it was a little disappointment. One guest in our group complained about that another guests came into his room...it was a double booking !

Pleasant stay and friendly personnel.

Excellent hotel. I stayed for a short business trip but had the time to enjoy the commodities of the hotel. Friendly staff, great and diverse breakfast and nice and clean decoration lines. Particularly enjoyed the relaxed environment in the swimming pool.

It was way below expectations. Check in - Received an email that we can check in at 2pm in the afternoon. When we reached, the staff told us it’s 3. Left the luggage and went on without being able to freshen up. Room - Moderately clean. You could see the stain in the toilet bowl. Staff didn’t bother with a third set of towel and pillows in spite of knowing that we have a child accompanying. There was coffee and tea, but no spoon. When requesting for spoon, we were asked to pick it up ourselves. Breakfast - very limited options. Of serious concern was the fact that I saw a date of 16/3/22 on the egg on 18/4/22. When I told the reception staff, they didn’t seem to take it very seriously. So please be careful what you eat there. Facilities - we tried to use table tennis but there was no rackets or ball. When we checked with the staff (who was not sure himself and had to check with another member), we were told to pick it up from neighbouring hotel ourselves. That was the tipping point. Checkout - very busy time and there was only one desk staffed to handle it.

I have been a regular customer for the past four months with at least a weekend stay. This time, due to a mistake in reservation, I had a room without sofa. After realising that, I asked for a change of room asking for a room with a sofa and my request was refused. Despite me rebooting online and the was more available rooms. This was disheartening.

corrects

Hotel is located well, clean, and modern. Service is not existing - no one picking up the phone multiple times, stuck in parking garage, reception slow and sometimes not occupied, not well educated. Not comparable to other Novotel’s where I have good experience!

Nice room. Friendly staff. Great to be able to use pool.

The breakfast team were really friendly and welcoming. The room cleaning was a lot less thorough than other Novotels we've stayed at.

Quick stay - two adults and two children, all fine, clean room. The sofa bed for the children (10-12) could have been slightly bigger. That is the only improvement I can think of! The parking was on site, practical - the 5 mins walk to a nice trendy area, cafes and a park is ideal for young ones!

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)