ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,101 reviews

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Description

Hotel extras

  • Green Key

  • Easily accessible from the city center and airport

  • Perfect location in a trendy area

  • Sweet Bed by ibis offers absolute sleeping comfort

  • Cozy sun terrace in the quiet courtyard

Our accommodation(s)

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Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

The Flave of Zurich

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,101 reviews

Customer review rating 5.0/5

Michal C. Business - Confirmed reviews ALL

I am staying regularly in this hotel. It is always a pleasure.

Dear Michal, Thank you so much for your kind words and for being such a loyal guest. We’re truly delighted to hear that our hotel consistently matches your needs and that it’s always a pleasure to stay with us. That is the greatest compliment we could receive. We look forward to welcoming you back again soon at ibis Zürich City West! Best regards, Julia P., Deputy Manager

Customer review rating 4.5/5

Karin H. Solo - Confirmed reviews ALL

Comfortable beds. I appreciated the commercial gesture to refund the late checkout due to the annoyance caused given the cleaning crew was not aware of the late checkout request. I would definitely repeat stay at the hotel as overall experience was excellent. Check-in was also very easy and quick.

Dear Karin, Thank you very much for your kind feedback. We’re delighted to hear that you found the beds comfortable and that your overall experience with us was excellent. It’s also great to know that the check-in process was easy and quick. We would like to apologize once again for the inconvenience regarding the late checkout. Unfortunately, due to a technical issue, the late checkout you had booked was not transferred into our system, which meant our team was not aware of it at the time. We truly appreciate your understanding and are glad that the commercial gesture met your expectations. It is wonderful to hear that you would choose to stay with us again. This is the best compliment we could receive. We look forward to welcoming you back soon! Best regards, Julia P., Deputy Manager

Customer review rating 2.5/5

Jacqueline M. Families - Confirmed reviews ALL

The hotel was lovely, and the staff were brilliant, but the room was lacking basic amenities like tea and coffee making facilities. There was even a sign saying not to cook things in the kettle, even though there was no kettle. Everything else was brilliant, especially being able to use the pool in the novotel attached, but not being able to make a drink on our room was quite disappointing.

Dear Jacqueline, Thank you for sharing your feedback. We’re so glad to hear that you enjoyed your stay, found our staff brilliant, and liked having access to the Novotel pool. We completely understand your disappointment about not having tea or coffee facilities in the room. In 3-star hotels, an in-room kettle isn’t standard, and the sign you saw is there because some guests bring their own kettles. It’s just a safety reminder. Of course, hot water is always available at the reception, and we’re sorry if this caused any inconvenience. We truly appreciate your kind words about the hotel and our team. Your feedback helps us improve, and we would love to welcome you back to Zurich for another stay! Best regards, Julia P., Deputy Manager

Customer review rating 4.5/5

Damian F. Couples - Confirmed reviews ALL

Easy access to the station at Hardbrücke for the early morning airport trip

Dear Damian, Thank you for your kind words regarding our location and accessibility. We are pleased to hear that our proximity to the Hardbrücke station facilitated your early airport trip. We hope to welcome you again in the future. Best regards, Julia P., Deputy Manager

Customer review rating 5.0/5

Georgina N. Solo - Confirmed reviews ALL

I enjoyed my stay at this hotel. The bed was comfortable, and the hotel was well-located. I would stay here again.

Dear Georgina, Thank you for your kind feedback. We are delighted to hear that you found the bed comfortable and appreciated our location. It is always a pleasure to welcome guests back, and we look forward to your next visit. Best regards, Julia P., Deputy Manager

Other web-users rate our hotel

  • 546 reviews 8.9/10 Location
  • 764 reviews 6.3/10 Room
  • 706 reviews 8.9/10 Service
  • 19 reviews 5.7/10 WiFi
  • 342 reviews 7.1/10 Breakfast
  • 317 reviews 8.3/10 Cleanliness
  • 95 reviews 6/10 Food
  • 5 reviews 0/10 Wellness Area

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