Service war von a-z top!

Hello. I really think that the 4 legs of the chairs in each room should be doted of anti-noise pads. Not only the chair in my room was very noisy when moving it around, but also the others, in other rooms, were very annoying to hear (the noise). Already reported this last time I stayed with you. Unfortunately without success. It is by the way very easy and cost effective to solve this issue. I hope by my next stay! Otherwise all good, but not 100% thumbs up because of this. Thank you.

We arrive to the hotl, late at night, without reservation, complettly wet and kind of lost and the warm from the staff that received us was amazing. They even help me on to search fro the best way to go for an interview n the next day. The hotel it´s vey well located, with train and tram (that takes you directly to the center) near by, everyone very nice and helpfull (they even borrow you umbrellas!!), the room it´s very good, clean and confortable. If I ever comce back to Zurich, for sure that I will stay here.

Very friendly staff. Helped me understand how to get to the hotel by train. Clean room, good breakfast. Overall very satisfied

Due to the pandemic, the Ibis informed us on December 25 that we would be staying at the Novotel on December 26. Finally, good news in itself, as we were upgraded one category. So far, everything went well, the reception was very friendly, and in the room, apart from a closed safe that we had the reception desk open quickly, there was nothing negative to report either. The worst part - hence a score of only 3 out of 5 - started with the fact that when paying the bill, or we were asked for an amount of CHF. 40 more than what had been agreed upon at the time of booking. When I asked for details, the person at the reception made it clear that we had to pay a late checkout - although this had been agreed upon by email with Ibis and was included in the silver card - which we obviously did not accept at all. Even when we explained that we had the agreement of Ibis in writing and that we had never paid this amount - neither at Ibis nor at Novotel with our silver card - although the request had been made in advance and the availability was given. Despite this, the two other people present (manager...) wanted us to believe that only the Gold card provided this benefit and that we had to pay this amount, which we refused. After insisting, we finally did not pay this amount, but this process was in our eyes totally inappropriate and unprofessional. Nevertheless, we will go again to Ibis or other hotels of the Accor group, because we have always been satisfied in the past, but we do not want this episode to remain without follow-up.

Very nice front office staff, nice room, everything ok.

Room was clean and adequate. Breakfast was enjoyable. Location was ideal

All fine

The room was clean and tidy. Its temperature was fine. The hotel is well located for business travels as it is super close to multiple businesses in the area. In general, it is ok for night sleeps. The size of the room was small and it would have been nice if the room had a mini-fridge too. There was some noise coming from the AC when it was on.

Pleasant stay and I thank all concerned

Thank you for your warm welcome and for your friendly staff. Looking forward to next year's stay again.

Second stay within a few weeks simply because I like the combination of sufficiently spaced rooms, friendly staff, tasty breakfast and easy access to public transport

Rooms are too small. They didnt clean the bathroom once during my 3 day stay, did not disinfect it, no vacuuming, the overall hygynic cleaning and maintenance during covid times is awful.

Situated in a quiet zone, not far from the center (30 in walk), or 10 minutes by public transport. Hotel very much in line with Ibis quality standards, except drinks at the bar: very low quantity served, poor quality wine.

A good hotel with quite good price! The reception quite good and the room absolutely perfect! Very clean! The breakfast was very good with many options of food! The hotel also has parking, but the 25 Swiss Franks that we gave for the parking of the car, for only one night was a little bit expensive...