ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,116 reviews

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Description

Hotel extras

  • Green Key

  • Easily accessible from the city center and airport

  • Perfect location in a trendy area

  • Sweet Bed by ibis offers absolute sleeping comfort

  • Cozy sun terrace in the quiet courtyard

Our accommodation(s)

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Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

THE FLAVE OF ZURICH

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,116 reviews

Customer review rating 4.5/5

Arturas B. Solo - Confirmed reviews ALL

Enjoyed staying at the newly renovated room. While I miss extra storage place, which came with the old furniture, the renovation was much needed (esp the ventilation/ aircon). New bathroom is also nice, but again missed storage space. You might want to rethink placing towel racks in the shower… it is not a Sofitel-sized shower cabin… every gets wet, including the towels! But there is no other place to hang/place them, except maybe the toilet seat (yuck!)

Dear Arturas, Thank you very much for your kind congratulations and for sharing your feedback on our newly renovated rooms. We are delighted to hear that you enjoyed your stay and appreciate the improvements, especially the ventilation and air conditioning as well as the updated bathroom design. At the same time, we understand your comments regarding the reduced storage space and the placement of towel racks. Your observations are very valuable, and we will certainly take them into consideration for future improvements. We also regret the inconvenience caused by the towel placement in the shower area. Thank you again for your honest and helpful feedback. We hope to welcome you back soon. Best regards, Julia P., Deputy Manager

Customer review rating 5.0/5

Ragheb A. Solo - Confirmed reviews ALL

Comfortable And very nice

Dear Ragheb, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable and enjoyable. Your feedback is greatly appreciated and serves as motivation for our team. Best regards, Julia P., Deputy Manager

Customer review rating 3.5/5

Julien L. Business - Confirmed reviews ALL

Very loud heater, relatively basic breakfast. Apart from that, great location and comfortable bed.

Dear Julien, thank you for your feedback regarding your stay at the Novotel Zürich City-West. We’re pleased to hear that you appreciated our convenient location and the comfort of your bed. At the same time, we’re sorry to learn about the noise from the heater and that our breakfast did not fully meet your expectations. Your comments are very valuable to us, and we will share them with the relevant teams for review. We hope to have the opportunity to welcome you again in the future. Best regards, Julia P., Deputy Manager

Customer review rating 3.5/5

Katherine C. Families - Confirmed reviews ALL

It was comfortable. It’d be nice if there was water for all three of us and replenished daily would be great. Unfortunately, we had people upstairs that were so noisy -dragging furniture all day and night. I did make a call to complain the dragging of furniture continued. Not sure there was much more you can do.

Dear Katherine, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found your accommodations comfortable. I apologize for the noise disturbance caused by other guests, which I understand can greatly affect your experience. We appreciate your feedback regarding the replenishment of water, as guest comfort is important to us. Your comments will be taken into consideration for future improvements. Thank you for your understanding, and we hope to welcome you back in the future. Sincerely, Julia P., Deputy Manager

Customer review rating 1.5/5

Patrice M. Business - Confirmed reviews ALL

Poor experience at breakfast

Dear Patrice, Thank you for your feedback. We are very sorry to hear that your experience at breakfast did not meet your expectations. Your satisfaction is very important to us, and we would greatly appreciate it if you could share more details about what went wrong. This would help us better understand the issue and work on improving the experience for our guests. We hope to have the opportunity to welcome you again and provide you with a much more enjoyable stay. Best regards, Julia P., Deputy Manager

Other web-users rate our hotel

  • 550 reviews 9/10 Location
  • 765 reviews 6.2/10 Room
  • 715 reviews 8.9/10 Service
  • 19 reviews 5.7/10 WiFi
  • 342 reviews 7.2/10 Breakfast
  • 330 reviews 8.2/10 Cleanliness
  • 93 reviews 5.4/10 Food
  • 5 reviews 1.7/10 Wellness Area

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