ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,140 reviews

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ibis Zurich City West - Image 1
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Schiffbaustrasse 11, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Central location with excellent public transport connections to the city centre and airport

  • Sunny terrace in a leafy courtyard

  • On-site garage for CHF 25 per night

  • Indoor pool: CHF 15 per day

  • Enjoy restful sleep on the comfortable Sweet Bed by ibis

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with twin beds (31x79 inches [80x200 cm]), new sleep-easy concept

Photo out of - Room with twin beds (31x79 inches [80x200 cm]), new sleep-easy concept

Travel together, sleep separately. Book our standard room (16 m²) featuring two Sweet Bed by ibis single beds, WIFI, air conditioning, 40" TV, desk and bathroom with comfort shower or tub and hairdryer.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Our family rooms (26 m²) for up to 4 people feature a Sweet Bed by ibis double bed, single bed and sofa bed, WIFI, 40" TV, air conditioning, shower or tub and hairdryer.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
See availabilities

Five of our rooms are wheelchair accessible and offer many amenities. Enjoy a cozy Sweet Bed by ibis double bed, WIFI, 40" TV, desk, shower and hairdryer.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
See availabilities

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Telephone
Fax +41 44 276 21 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 155 rooms
  • 5 rooms for people with reduced mobility
  • 2 connecting rooms
  • 155 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Outdoor playground for children
  • Play area
  • Tourist guide for families

Well-being

Pool access at extra charge

  • Covered
  • On site

Sports and leisure

Football

  • Nearby

Football

  • On site
  • On site

  • Parking pricing: 26.82 € 25 CHF Per day

THE FLAVE OF ZURICH

Photo out of - THE FLAVE OF ZURICH

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Cooking style
International
Accessibility
Accessible service
Schiffbaustrasse 11, 8005 Zurich, Switzerland
Telephone +41 44 276 22 50

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Pool access at an additional charge. Enjoy access to our indoor pool, located in the same building as the ibis. Pool use is available for an additional CHF 15 per room. Opening hours: daily from 06:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,140 reviews

Customer review rating 4.5/5

Greg D. Business - Confirmed reviews ALL

Dear Greg, Thank you for your positive feedback regarding our location and the quality of your stay. We are pleased to hear that you found our reception team friendly and that you appreciated the convenience of our hotel. Your comments are greatly valued. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 3.0/5

Judith H. Business - Confirmed reviews ALL

Dear Judith, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable; however, I regret that the air conditioning did not meet your expectations. Your concerns regarding the noise levels and temperature control will be noted for review as we continually strive to enhance our guests' experience. I also appreciate your comments about the gluten-free breakfast options. I apologize for the inconvenience you encountered with the availability of gluten-free items and the need to defrost bread in the public microwave. Your feedback is invaluable, and we will work towards improving our offerings to better accommodate dietary needs in the future. Thank you once again for your insights. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Dijana C. Families - Confirmed reviews ALL

Dear Dijana, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, breakfast offerings, and that your children had a wonderful time. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mauricio A. Families - Confirmed reviews ALL

Dear Mauricio, Thank you for your kind words regarding your recent stay at ibis Zurich City West. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated the quality of our breakfast. Goodbye, and best wishes, Julia P., Deputy General Manager

Customer review rating 5.0/5

Wilson H. Couples - Confirmed reviews ALL

Dear Wilson, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room to be quiet and comfortable, and that the amenities met your needs. It is always a pleasure to welcome returning guests. Goodbye, Julia P., Deputy General Manager

Dear Greg, Thank you for your positive feedback regarding our location and the quality of your stay. We are pleased to hear that you found our reception team friendly and that you appreciated the convenience of our hotel. Your comments are greatly valued. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 3.0/5

Judith H. Business - Confirmed reviews ALL

The room was comfortable and adequate. But the aircon fan was too noisey and the room was too warm without. It was not possible to set it on low, it was either on full blast or off. My main issue was lack of gluten free breakfast. The labelled GF area of the buffet was empty. When I asked the staff member was able to obtain some GF sliced bread (still frozen) from the Novotel nextdoor. I had to defrost it in the public microwave. No cereals or other bread e.g. rolls. Plus the containers for the jams/condiments were wafer which is not GF.

Dear Judith, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable; however, I regret that the air conditioning did not meet your expectations. Your concerns regarding the noise levels and temperature control will be noted for review as we continually strive to enhance our guests' experience. I also appreciate your comments about the gluten-free breakfast options. I apologize for the inconvenience you encountered with the availability of gluten-free items and the need to defrost bread in the public microwave. Your feedback is invaluable, and we will work towards improving our offerings to better accommodate dietary needs in the future. Thank you once again for your insights. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Dijana C. Families - Confirmed reviews ALL

Great area, good breakfast and kids happy

Dear Dijana, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, breakfast offerings, and that your children had a wonderful time. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mauricio A. Families - Confirmed reviews ALL

Everything went smoothly, the location is great near the Tram and the train station. Room very clean and comfy beds and the breakfast was also very good

Dear Mauricio, Thank you for your kind words regarding your recent stay at ibis Zurich City West. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated the quality of our breakfast. Goodbye, and best wishes, Julia P., Deputy General Manager

Customer review rating 5.0/5

Wilson H. Couples - Confirmed reviews ALL

A returning visit for 3 nights holiday. Decent room: quiet with functioning air conditioning and multitude of plug sockets

Dear Wilson, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room to be quiet and comfortable, and that the amenities met your needs. It is always a pleasure to welcome returning guests. Goodbye, Julia P., Deputy General Manager

Customer review rating 4.0/5

Philip T. Business - Confirmed reviews ALL

Overnight stay for business trip. Stayed before and will stay again.

Dear Philip, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, friendly staff, and comfortable accommodations. It is always a pleasure to welcome back our returning guests, and we look forward to your next visit. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Rodrigo A. Families - Confirmed reviews ALL

It's a Ibis, it's fair enough and it's well located.

Dear Rodrigo, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and the honesty of our services. We continuously strive to meet our guests' expectations and welcome any further suggestions. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Ralph L. Business - Confirmed reviews ALL

Came late in the evening. The check in counter was busy but another staff member came and I could check in quickly and received my invoice. Super service!

Dear Ralph, Thank you for your kind words regarding your recent stay. We are pleased to hear that you appreciated our convenient location and the efficiency of our check-in process. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 3.0/5

Christina B. Business - Confirmed reviews ALL

The pillows are really uncomfortable and the fruit at the breakfast bar was not very fresh.

Dear Christina, Thank you for your feedback regarding the pillows and the freshness of the fruit at our breakfast bar. We appreciate your comments and will take them into consideration as we continuously strive to enhance our guest experience. Goodbye and best regards, Julia P., Deputy General Manager

Customer review rating 2.0/5

Barbora H. Business - Confirmed reviews ALL

I had disruptions during my stay in room. Fan or later on I had been told that it was old air-conditioning which was triggering itself during the night 3am or 4:15 and made continuous vibrant mechanical noise. I changed room twice but was in both same problem. The problem was solved by moving to the nearby Novotel hotel as I have been offered.

Dear Barbora, Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our staff and breakfast. However, I apologize for the disturbances you experienced with the air-conditioning system. It is regrettable that the issue persisted despite your room changes. Your comfort is important to us, and we strive to provide a restful environment for our guests. We appreciate your understanding in this matter and hope to serve you better in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Paula G. Families - Confirmed reviews ALL

Check help from Loic was exceptional. Came up with plausible solutions to an issue for our travel party. He went above and beyond all doing with a smile, professionalism extraordinaire.

Dear Paula, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you found our rooms comfortable and that Loic exceeded your expectations with his exceptional service. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mohammad E. R. Families - Confirmed reviews ALL

THE ROOMS ARE SPACIOUS GREAT BREAKFAST STUFF ARE NICE LOCATION IS PERFECT

Dear Mohammad, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious rooms, great breakfast, and our team's hospitality. It is our pleasure to provide a convenient location for our guests. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Okan E. Business - Confirmed reviews ALL

Noise is isolated well between rooms. Especially, when someone move the chair in the room, all the noise was coming down and waking me up. Tap was dripping water but it was not a big deal, i put bucket below.

Dear Okan, Thank you for sharing your experience. I regret to learn about the disturbances you encountered during your stay. Your feedback regarding the noise and the dripping tap is appreciated, and I assure you that we take such matters seriously to enhance our guests' comfort. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Marcos D. D. S. V. Business - Confirmed reviews ALL

I am already an accor member and i was touched by the little note and a chocolate left for me. I also order a burger and the manager made it sure it was for my liking. Amazing service, thank you guys.

Dear Marcos, Thank you so much for your lovely feedback! We are delighted that you enjoyed your stay and appreciated the little personal touches. It is wonderful to hear that you enjoyed your burger and that our manager could make sure it was just the way you liked it. We will be happy to share your kind words with the team. Thank you for being a valued Accor member, and we look forward to welcoming you back soon! Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Regina W. Couples - Confirmed reviews ALL

Alles top.

Liebe Regina Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit unserem Angebot und der Konzentration auf das Wesentliche zufrieden waren. Wir schätzen Ihre Rückmeldung und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Julia P., Deputy General Manager

Customer review rating 3.5/5

Anurag M. Solo - Confirmed reviews ALL

I was extremely satisfied with my stay as far as room and food and location and house keeping was concerned but when it comes to luggage handling the staff does not even offer to help especially when guest are tired and have heavy luggage.sense of customer service is zero.

Dear Anurag, Thank you for sharing your feedback with us. We’re pleased to hear that you were satisfied with your room, food, location and housekeeping. Regarding the luggage handling, we would like to clarify that, as a 3-star hotel, we do not offer a porter service. In Switzerland, dedicated porter services are generally found in 5-star hotels. However, we do have luggage trolleys available at the entrance for our guests to use. That said, we understand that after a long journey, assistance can be appreciated, and we are sorry if you felt that our team was not sufficiently attentive. We will take your feedback on board and continue to encourage our team to offer assistance whenever possible. We hope to welcome you back and provide you with an even more pleasant stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Stefan K. Business - Confirmed reviews ALL

No refrigerator in the rooms, Which in summer is not ideal.

Dear Stefan, Thank you for sharing your feedback with us. We’re very sorry that the absence of a refrigerator in your room had such a negative impact on your stay. Please note that refrigerators are not part of the standard room facilities at ibis hotels. However, we do have a refrigerator available in the ibis back office, and our team is happy to assist with storing items whenever possible. For a future stay, we would recommend checking the room amenities or using the refrigerator/minibar filter when making a reservation, as this will help you find a hotel that offers this facility in the room. We truly appreciate your feedback and hope that we will have the opportunity to welcome you again and provide you with a more enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Ingo K. Families - Confirmed reviews ALL

The hotel staff was great, very welcoming and accommodating.

Dear Ingo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast and found our staff welcoming and accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Anne M. W. Friends - Confirmed reviews ALL

Very pleasant.

Dear Anne M., Thank you for your kind feedback regarding our location, friendly service, and room design. We are delighted to hear that you had a pleasant experience at our hotel and appreciate your positive remarks. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Maureen S. Friends - Confirmed reviews ALL

Front desk, personnel, housekeeping, breakfast coordinator, we’re all wonderful. But we were there for three nights and on the morning after the second night, we again mentioned that the AC was not working properly. Finally the technician fixed it and it was a little better for our third night. We then stayed for a fourth night with a tour group, in a different room, and the air conditioning did not work again all night. It really ruins a stay when you’re unable to sleep comfortably. Also having paid for breakfast and then looking at the breakfast served at the Novotel I think it was a very paired down breakfast comparing the two brands. With a total price of the hotel room for three days I don’t believe we received our moneys worth.

Dear Maureen, Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our Front Desk, Housekeeping, breakfast team and the service you received from our colleagues. At the same time, I am very sorry that the air conditioning affected your stay so significantly. We completely understand how frustrating it is when you are unable to sleep comfortably. We are pleased that our technician was eventually able to improve the situation, but we regret that the problem occurred again during your subsequent stay in a different room. This is certainly not the experience we want our guests to have. Regarding breakfast, I would like to clarify that the breakfast offering is indeed different between Novotel and ibis, as they are two different hotel brands with different standards and price points. At Novotel, breakfast is offered at CHF 32 per person and corresponds to the breakfast offering of a 4-star hotel. At ibis, breakfast is offered at CHF 19 per person and corresponds to the offering of a 2-star hotel. We therefore understand that you noticed a difference between the two breakfast concepts. We are sorry that, considering the total price you paid, you did not feel that you received good value for your stay. We hope that despite these shortcomings, you will give us another opportunity to provide you with the comfortable experience you expected. Best regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 525 reviews 9/10 Location
  • 705 reviews 6.5/10 Room
  • 820 reviews 9.3/10 Service
  • 11 reviews 8.3/10 WiFi
  • 368 reviews 7.8/10 Breakfast
  • 335 reviews 8.4/10 Cleanliness

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