ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.2/5 1,333 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Hygiene concept: ALLSAFE certified hotel

  • Easily accessible from the city center and airport

  • Perfect location in a trendy area

  • Sweet Bed by ibis offers absolute sleeping comfort

  • Cozy sun terrace in the quiet courtyard

Our accommodation(s)

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Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,333 reviews

TripAdvisor Rating  4.0/5  1,233 reviews

Nice hotel

TripAdvisor rating 5.0/5

citranurwani Solo travel - TripAdvisor review

This is cheap and nice hotel. Even though it is quite far from the station, but the things around is quite complete. It is far from the city centre (old zurich). But will take you a minutes there by trem. The room is quite large for solo travelling and it notes that it is accor hotel group but your point will not be added by staying here. The staff here is also very friendly and nice.

Bad Experience

Customer review rating 1.5/5

Giovanni S. Families - Confirmed reviews ALL

No Parking Area to access the Reception before Check In and Bad Checking Experience

Dear Giovanni S., We sincerely appreciate you taking the time to provide us with your feedback. We extend our apologies for any inconvenience you may have encountered during your recent stay. It is disheartening to learn that the parking options did not meet your expectations. We understand the importance of a seamless check-in process and strive to provide convenience for our guests. We would like to clarify that there is a designated drop-off area in front of the hotel for quick check-ins. Alternatively, our garage is available for direct parking upon arrival, ensuring easy access to the reception area. We regret if these options did not adequately address your needs. Furthermore, we apologize for any shortcomings you experienced during the check-in process. Your feedback is invaluable to us, and we would greatly appreciate any specific details you could provide to help us improve our services. Please be assured that your feedback will be carefully considered as we continue to enhance our guest experience. We are grateful for your patronage and hope to have the opportunity to welcome you back in the future. Warm regards, Julia Pfleiderer Deputy General Manager

Good

Customer review rating 3.5/5

Jezza Solo - Confirmed reviews ALL

Room was clean and nice enough, bed wasn't the most comfortable, check in staff were very friendly, all in all a slightly above-average experience

Dear Jezza, Thank you for taking the time to share your feedback with us. We are glad to hear that you found your room clean and nice, but we are sorry to hear that you did not find our bed very comfortable. We appreciate your kind words about our friendly check-in staff. We hope to welcome you back to ibis Zurich City West in the future. Best regards, Julia Pfleiderer Deputy Manager

Reception people were nice, but not always competent

Customer review rating 2.0/5

Ondrej Business - Confirmed reviews ALL

I was staying there for a business trip. Room was okay, very basic, but not terrible. Breakfast was very basic, not worth the price. I cut my finger when I was in my room (my fault), so I went to the reception when it couldn't stop bleeding. They couldn't find anything sterile in their first aid kit, not even bandages. The wound got inflamed the next day thanks to them, it hurt badly for several day. When I was leaving, the checkout was long and chaotic. But it got eventually processed.

Dear Ondrej, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our reception staff. We apologize for any inconvenience you experienced during your stay. We have taken note of your comments regarding the competence of our reception staff. Your feedback is important to us, and we will review our training procedures to ensure that our team members are well-prepared to assist our guests effectively. We are sorry to hear about the incident with your finger and the lack of sterile supplies in our first aid kit. We understand the importance of having proper medical supplies available, and we will address this issue with our team to prevent similar situations in the future. Thank you for bringing the checkout process to our attention. We will evaluate our procedures to ensure a smoother and more efficient experience for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future. Best regards, Julia Pfleiderer Deputy Manager

Comfortable clean room

Customer review rating 4.5/5

Ramzi Solo - Confirmed reviews ALL

I was wecomed in such a friendly way it really changed the experience of my trip. I also found the room to be very comfortable. I would have appreciated a small fridge to store my water in.

Dear Ramzi, thank you for choosing ibis Zurich City West and for taking the time to share your experience. We are delighted to hear that you found our rooms comfortable and that our staff provided you with a warm welcome. We appreciate your feedback regarding the fridge, and we will take it into account for future improvements. We hope to have the pleasure of welcoming you back soon. Best regards, Christophe B. General Manager.

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Other web-users rate our hotel

  • 543 reviews 8.9/10 Location
  • 781 reviews 6.1/10 Room
  • 677 reviews 7.4/10 Service
  • 22 reviews 6.2/10 WiFi
  • 415 reviews 4.7/10 Comfort
  • 346 reviews 7.4/10 Breakfast
  • 308 reviews 7.6/10 Cleanliness
  • 80 reviews 5.6/10 Amenities

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