ibis Zurich City West

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ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.4/5 266 reviews

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Description

Hotel extras

  • Good location in a trendy quarter

  • Free Wi-Fi throughout the hotel.

  • Underground paid parking and 24-hour reception

  • Good transport connections - 600 m from Hardbrücke station and 150 m from Technopark tram stop

  • Zurich Airport and the city center are reachable within 10 minutes by train (direct)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

  • IBIS ZURICH CITY WEST:  NO. 54 Escher-Wyss Pl.

  • Tram No13:  No 13 Escher-Wyss Pl.

  • Tram No4:  No 4 Technopark

  • By plane

    ZURICH INT. AIRPORT At 8km / 4.97 miles

  • By train

    HAUPTBAHNHOF ZUERICH At 2km / 1.24 miles

  • By train

    TRAINSTATION HARDBRUECKE At 0.8km / 0.5 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS:47.388973, 8.51714

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

I-Bite

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Zurich City West

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  266 reviews

TripAdvisor Rating  4.0/5  1,187 reviews

good stay

Customer review rating 3.0/5

Piotr Business - Confirmed reviews ALL

In general is good but: - breakfast was poor, always the same things, - no ironing plate, - no way to boil a water for a tea or something.

Customer review rating 5.0/5

Barbara Business - Confirmed reviews ALL

I needed to stay in Zurich on short notice. I initially called Ibis budget who confirmed a room by phone, when I arrived there was no room available. I went to Ibis next door and the very friendly person at Reception organized a room.

All good!!

Customer review rating 4.5/5

Rod Business - Confirmed reviews ALL

Hello, thanks for your atentions at the Hotel, the room were very cozi and the staff was very helpful. We enjoyes our stay.

Well located, good stay, no invoice

Customer review rating 3.5/5

Iban Business - Confirmed reviews ALL

It's perfectly located for my needs working in the area for a couple of days, it's nice looking, even though my card didn't work for my room on the second day (they solved it fast). Nevertheless, this being a company trip, I received no invoice by email. I requested it in the lobby, and they told me I would receive it "soon" in my email. I never received, so I was lucky to request it a second time and pressed them to print it in paper.

Well located and clean

Customer review rating 4.0/5

Thalie Friends - Confirmed reviews ALL

Great location, clean rooms and good value for money

Dear Thalie, We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. We are glad that you especially enjoyed the location in City West, and the cleanliness of our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

Alles top

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Service war von a-z top!

Lieber Gast Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt bei uns im ibis Zürich City West. Über Ihre freundliche Worte zu unseren Mitarbeitern freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns zu begrüssen. Mit herzlichen Grüssen Julia Assistant Manager

Customer review rating 4.5/5

G Solo - Confirmed reviews ALL

Hello. I really think that the 4 legs of the chairs in each room should be doted of anti-noise pads. Not only the chair in my room was very noisy when moving it around, but also the others, in other rooms, were very annoying to hear (the noise). Already reported this last time I stayed with you. Unfortunately without success. It is by the way very easy and cost effective to solve this issue. I hope by my next stay! Otherwise all good, but not 100% thumbs up because of this. Thank you.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve to pay attention to details like the one you mention. We'll transmit your inquiries to the house's Technik and If we get green light, try some measure to ensure that our chairs are les noisy. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Your Ibis Zürich West Team

Amazing staff.

Customer review rating 5.0/5

Débora S. Couples - Confirmed reviews ALL

We arrive to the hotl, late at night, without reservation, complettly wet and kind of lost and the warm from the staff that received us was amazing. They even help me on to search fro the best way to go for an interview n the next day. The hotel it´s vey well located, with train and tram (that takes you directly to the center) near by, everyone very nice and helpfull (they even borrow you umbrellas!!), the room it´s very good, clean and confortable. If I ever comce back to Zurich, for sure that I will stay here.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are overall happy, that despite the rain you got a nice impression from your arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Clean good service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very friendly staff. Helped me understand how to get to the hotel by train. Clean room, good breakfast. Overall very satisfied

Dear Guest We very much appreciate your evaluation regarding your stay at the ibis Zurich City West. We are glad that you enjoyed your overall stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

We were upgraded from the Ibis to the Novotel ... but!

TripAdvisor rating 3.0/5

Quest18950762258 TripAdvisor review

Due to the pandemic, the Ibis informed us on December 25 that we would be staying at the Novotel on December 26. Finally, good news in itself, as we were upgraded one category. So far, everything went well, the reception was very friendly, and in the room, apart from a closed safe that we had the reception desk open quickly, there was nothing negative to report either. The worst part - hence a score of only 3 out of 5 - started with the fact that when paying the bill, or we were asked for an amount of CHF. 40 more than what had been agreed upon at the time of booking. When I asked for details, the person at the reception made it clear that we had to pay a late checkout - although this had been agreed upon by email with Ibis and was included in the silver card - which we obviously did not accept at all. Even when we explained that we had the agreement of Ibis in writing and that we had never paid this amount - neither at Ibis nor at Novotel with our silver card - although the request had been made in advance and the availability was given. Despite this, the two other people present (manager...) wanted us to believe that only the Gold card provided this benefit and that we had to pay this amount, which we refused. After insisting, we finally did not pay this amount, but this process was in our eyes totally inappropriate and unprofessional. Nevertheless, we will go again to Ibis or other hotels of the Accor group, because we have always been satisfied in the past, but we do not want this episode to remain without follow-up.

Excellent stay

Customer review rating 4.0/5

Gilbert B. Solo - Confirmed reviews ALL

Very nice front office staff, nice room, everything ok.

Well located

Customer review rating 4.0/5

J H. Couples - Confirmed reviews ALL

Room was clean and adequate. Breakfast was enjoyable. Location was ideal

Customer review rating 4.0/5

Dave Solo - Confirmed reviews ALL

All fine

Good stay for business trips

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The room was clean and tidy. Its temperature was fine. The hotel is well located for business travels as it is super close to multiple businesses in the area. In general, it is ok for night sleeps. The size of the room was small and it would have been nice if the room had a mini-fridge too. There was some noise coming from the AC when it was on.

Dear Iason, Thank you so much for leaving us a review. We are very sorry to hear that there was a miscommunication between our departments, we will try to find out what happened and address the issue appropriately so that it does not occur again. Unfortunately, housekeeping was not able to find your airpod. We do hope that this experience does not prevent you from visiting us again and wish you a great weekend! Kind regards, Your ibis Zurich City West-Team

Pleasant stay and staff extremely helpful

Customer review rating 4.5/5

Prof. G. Z. Business - Confirmed reviews ALL

Pleasant stay and I thank all concerned

Dear Professor, Thanks a lot for rating your stay with us and for the great review of our staff, we really appreciate it. Hopefully, we will get the chance to welcome you again soon. Kind regards, Your ibis Zurich City West-Team

Constantly good location

Customer review rating 4.5/5

Leo Solo - Confirmed reviews ALL

Thank you for your warm welcome and for your friendly staff. Looking forward to next year's stay again.

Great hotel with great service and rooms at a great location

Customer review rating 4.5/5

Arnd H. Business - Confirmed reviews ALL

Second stay within a few weeks simply because I like the combination of sufficiently spaced rooms, friendly staff, tasty breakfast and easy access to public transport

Convenient located for my event

Customer review rating 2.5/5

Sanja Friends - Confirmed reviews ALL

Rooms are too small. They didnt clean the bathroom once during my 3 day stay, did not disinfect it, no vacuuming, the overall hygynic cleaning and maintenance during covid times is awful.

Good deal for a stay in Zurich

TripAdvisor rating 4.0/5

angel0gv Couples - TripAdvisor review

Situated in a quiet zone, not far from the center (30 in walk), or 10 minutes by public transport. Hotel very much in line with Ibis quality standards, except drinks at the bar: very low quantity served, poor quality wine.

Good morning, I am so sorry to hear that you were not impressed with the quality of our wine at the bar. Thank you for having mentioned it. I will have a look into it. In the mean time allow me to present you my apologies for the disappointment that this might have caused you. Thank you nonetheless for your 4-star review. It's nice to hear that you enjoyed our location. I hope we will have the chance to welcome you again in our hotel! Yours sincerely, S. Janet General Manager

Very good hotel!

TripAdvisor rating 5.0/5

TPE-YouTube Couples - TripAdvisor review

A good hotel with quite good price! The reception quite good and the room absolutely perfect! Very clean! The breakfast was very good with many options of food! The hotel also has parking, but the 25 Swiss Franks that we gave for the parking of the car, for only one night was a little bit expensive...

Thank you so much for your compliments. I am delighted to hear that your experience with us was fully satisfactory. I understand your comment related to the parking price although the special discounted price for our guests remain very affordable compared to other public parking for the city of Zurich. It has been a great pleasure for us to welcome you and we hope to see you soon again. Yours sincerely, S. Janet General Manager

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