25hours Hotel Zurich West

The hotel was very clean with friendly staff. The morning complimentary breakfast had a good platter. Rooms were very comfortable only few washrooms were stinking. The location of the hotel was great just on the tram way.

I actually stayed here in August of 2022. The location of the hotel is very good, the tram stop is almost in front of the hotel. I picked this hotel for the price, it was about $200/night if I remember correctly, more upscale hotels were above $500/night. The room was small and dark, the hotel has no AC but they do provide a fan. I liked the bathroom and the cleanliness of the room. I would stay again.

Revisiting for my second trip after staying here 10 years ago. This is our second night and two out of our three rooms have a malfunctioning aircond confirmed by the technician. Reception advised that the hotel is fully booked and room swaps were not available. No compensation was offered to make up for this (eg free breakfast - staff claimed he was not able to do anything about this) even though we’re staying for three nights. All three rooms were not provided with kettles or cups and we had to follow three times before one kettle was finally provided, apparently they were out of stock. Disappointing to put my family through this after my initial visit.

I would have liked to give a good review for the hotel, but their customer service is lacking. Our stay was ok in terms of facilities. Hotel room was nice, mini bar ok and additional services (sauna, bike rental) were a nice plus. The hotel is also conveniently situated close to a tram stop. BUT, check-in and check-out is slow. Our room's window shutters did not work and when I mentioned this at the front desk, they did not want to believe me. In addition, during our first day in the hotel, right after we had arrived to our room, a window clener came into our room to close those shutters (which he noticed to be broken). He knocked first but opened the door with his own key. The front desk could have warned us about this. On top of this, after we checked out of the hotel, we recieved an email from the hotel asking us to transfer 94 CHF to their account because a cuddly toy was missing from the room. There was not any toys in the room as we arrived. I sent them an email and asked for an apology for accusing us for stealing. I have not heard from them since.

We stayed at this hotel a couple of years ago and we found that it is a cool, modern and stylish place and that the breakfast buffet is very rich. We wanted to stay there again for one night in June 2023 and on a Saturday we booked a special rate with advanced payment a week before the intended date of our stay. Unfortunately, some hours after we did the booking, something personal happened that would make it impossible for us to make the trip to Zurich. We called the hotel but since it was a special rate, only the back office was able to cancel the booking, but the back office is available onl from Monday to Friday. We tried to cancel on Monday, but no chance! They were stubborn. Learnings: Don't book at a special rate at this hotel. For us, this was the last time we considered staying at a 25hours hotel.