ibis budget Zurich City West 1 star

We are very satisfied with our stay in the hotel. The main reason for that is the nice and kind personal on the reception desk. Some other points - the location is very practical, the hotel is clean and the rooms are clean. First small unpleasant thing that we had is the sheets with blood in the first room. It's not so nice especial in Corona time. The second bigger unpleasant thing the we experienced is the contact with the management... We are traveling to Zürich because of the medical issues (doctors, appointments..) and we have already stress with that. Because of our situation and the weather condition our appointment was changed and I tried to cancel our booking but I was only few minutes late. Nothing helped! My emails with explanations and offered proofs , phone-calls from my 11 years son (in that moment my wife and I couldn't phone) couldn't changed the situation. We have to pay the the amount or we can change the date for one day. I suggested to have that payment for the next time but.... nothing. Only short sentence from Sophi - repeating again that cancellation after 14 o'clock it's not possible and she is sorry for that. I know that you can say: the procedures are so and we can do nothing...etc., etc., but if your procedures are over the medical and problematic situation of the people and you are following the written procedures like robots.... than the guests are not on the first place on your list.... But I gave the number 8 and we are satisfied with our stay because of the kindness of the personal on the reception desk. In that stressful day they helped us... Thank you Friendly regards R. Cholakov

It was good and comfortable. Location is very good near to the tram and train and many eating places around

Same as above

it was so annoying but thw aircon was on the whole night. Terrible!

The lady who greeted us at reception was really nice and helpful, the room was great (my sons loved the bunk bed!) - it has all you need, including air conditioning. I would just say that the room could be a bit cleaner, especially now with covid. Everything was mostly super clean but I noticed some grubby areas. I would definitely stay here again though as overall it was great.

If you're travelling to Zurich on a budget and don't mind smaller rooms with the shower next to the bed and a non-lockable toilet, this one is a good choice. The rooms are clean. Interior is minimal, don't expect a drawer or some place to hide your suitcase, other than underneath the bed. You can get power adapters and hairdryers at the reception for a small deposit. Located within 5 walking minutes from the Hardbrücke Train Station it's very easy to reach with public transport especially when coming from the airport. (Train ticket is less than 7 CHF) The breakfast selection is a bit less than usual, but everything is "fresh" (as in freshly opened can). It's surrounded by a variety of reasonably good restaurants, be it Sushi, Meat, Italian or Burgers. If you don't mind a Mensa-like place the nearby Technopark has good Lunch options for reasonable prices on week days.

It was my first visit to Zurich. Hotel is quite nice and very easy acessable with public transportation. Hotel located also nice place. All the staff of hotel are professional and friendly. Specially breakfast staff and night receptionist were very friendly.

Best IBIS budget we've stayed at. Was pleasantly suprised when I entered the room - it was spotless. Lots of plugs, comfy bed. Clean towels. We couldn't have asked for more. Breakfast was traditionally continental plenty to have.

This property is located in the heart of the city, right across the train station. All attractions like lake Geneva, jet d’Eau, flower clock, old town are within walking distance. Breakfast was well laid out with a wide choice of fruits, croissants, cakes, bread, cheese and cereals. We had a sound sleep on their very comfortable bed and pillow. Hotel doesn’t have own parking so one has to park in an underground paid parking near the station.

very very thin pillows bad for neck support and a decent sleep , when asked for better or extra pillows were told hotel had no more to supply and when room was made up no towels left for 3 guests. would recommend spend the extra and stay not at the budget but around the corner at the IBIS.

From the beginning, I noticed serious problems with the sink. I did immediately report, but not fixed, with the explanation it was "weekend" /of course it was/. Complaints did not change anything at all, although the staff was pleasant and decent. Disappointing experience, altogether

Location is good as it is close to train station and bus line, in addition there are migros, coop and some restaurants nearby. Need to improve cleanliness in the room, esp. the shower curtain which is dirty with black stains. Besides, do consider to place at least a half filled shower gel bottle in the room.

Really excellent place to stay. Easy commute into town. All the staff were fantastic. Adele the manageress makes sure her team provide the best hospitality possible. Well done to all and I will look forward to visiting again from Australia

the staff were more friendly this time I have been staying.. so glad for that. The room was very comfortable and central heating was working properly. Breakfast was normal, maybe missiong some scrambled eggs or bacon or sausagges...

We stayed here just one night before we caught the train to Geneva. It is exactly what you expect when you the IBIS Budget - clean, small room. The shower had GREAT water pressure. The breakfast was the standard European breakfast - breads, meats, cheese, cereal, hard boiled eggs. The hotel should buy some more hair driers since there are no hairdryers in the room. You have to borrow one from the front desk. When I asked for one, they had none left. I had to keep checking for one to be returned. Investing in several dozen more hairdryers is not that expensive!Like most European hotels, they don't really have A/C. It is impossible to get the temps down to 17 or 16 C at night. We had to sleep with the windows open to cool off. If you do this, bring earplugs because traffic noise is loud on the main road.