ibis budget Zurich City West 1 star

The hotel is easy to find; the beds are clean and comfortable; but the shower is not very convenient and there is no place for cloth.

I was not at all ready for the hostel type accommodation in the Ibis Budget, this is not a hotel, its a hostel at hotel prices and carrying a hotel brand. In the loo, the toilet is too high, your feet do not touch the ground when using the loo, I have noticed this is listed as a complaint by many users of the hotel, and I note the poor quality of the paint on the toilet walls also, in addition to the poor quality door, with no lock, overall a very poor loo for a hotel room. I was also very unimpressed with the parking in the hotel, not only was the cost very high for a budget hotel, the spaces were very tight and awkward to get into, and I met many hotel users who said the same. We planned only one night in the hotel, and had to extend, and were charged a little more for the second night but when we came down for breakfast, were told breakfast was not included, even though requested when I booked in, and the response I received from the reception was "Go And Get Your Receipt" when we mentioned this to reception. I was so insulted, I left the hotel immediately, should breakfast not have been included by error, I would gladly have paid, but, the attitude of the staff to myself and my colleague was hostile and rude, so we left immediately, and will not ever be back. I paid for myself and a colleague for the two day stay, and I and my employees spend over 100 nights away yearly, but will never ever again stay in an IBIS unless we have no choice, quite simply you do not treat your customers well should there be a problem, I was appalled at how poor the stay was in Zurich of all places. Some room furniture would be a recommendation I would make, somewhere to put your bags, nothing more, I appreciate the esthetic of a budget hotel, but in my view, the room demanded a price of half what was paid as it is not a hotel space, its a hostel, and I will never stay again. I was not expecting such a poor space and should I have arrived earlier, I would not have stayed and found another room. One last complaint, you charged industry standard rates for breakfast, and they was only one hot/cooked option, Eggs, no bacon or sausage, although I would not have eaten them, it was noticed by my colleague how poor the selection was, and lets face it, when you charge for breakfast, especially the same as other hotels, you should offer what they offer. Overall, very unhappy with the stay, poor quality, cheap rooms, with no class and a plastic vinyl wrapped foyer, very poor quality to carry a hotel Brands name. Cheap Cheap Cheap.

The personnel were nice, the room was ok, but one night parking in the garage was said to cost 23CHF, which we found out not to be true, as we had to pay 72 CHF instead.

I like it.

It was the first time I stayed at an Ibis Budget, and also the first time I ever booked an hotel. I couldn’t be more pleased. The staff was really kind and helpful to me and my friends, it’s perfectly located – right in front of a public transport stop -, and everything was really great. The only thing it can be improved is the breakfast: it could’ve contain more options. In any case, it was still great. I’m really thankful for all the staff and the service provided.

Nice room and breakfast service.

The breakfast is good especially the bread which is soft with several kinds of coffee, hot milk, fruits, yogurt, etc. The location of the hotel is good which is close to tram station and 24-hour front desk is convenient for customers who arrive at the city late at night. The room is clean. Staff at the front desk and restaurant are friendly.

It was my first visit to Zurich. Hotel is quite nice and very easy acessable with public transportation. Hotel located also nice place. All the staff of hotel are professional and friendly. Specially breakfast staff and night receptionist were very friendly.

Great stay, breakfast and facilities at a good budget

The hotel is easy to find by driving. Room is ok and clean. My problem is restaurant closed for dinner although they have Indonesian menu, nasi goreng

Comfortable, efficient, friendly and helpful. Would definitely stay again when I next come to Zurich.

Everything was good, I was just disappointed that you need swiss franc coins to buy coffee in the machine. I arrived really tired and needed a simple coffee, but just couldn't because I didnt have a local coin. Afterwards I needed to find a restaurant and a drugstore nearby and the attendants didnt know the surroundings. These facts made my experience not totally positive, although the hotel is good and pretty well located.

The water was not flowing out the shower tray and the room was plenty of water. Same thing in the sink.

Very good place, near the U4 stop, just 1 min away. Warm breakfast would be good during cold seasons.

Friendly staff, clean rooms, delicious breakfast, good area.