Staff was rude and unfriendly. The rooms feel as if one is a ferry boat. They're tiny and super basic. It's cheap for Zurich to stay here, but it was still over CHF 100 for the night and feels like it should be CHF 40! We were flying out of Zurich and only in the city for half a day, so it did the trick. The location is nice and there is parking for CHF 25.

breakfast could be more diverse

At first we booked the hotel room for 3 nights, April 16th-19th (check out on the 19th.) but we changed our mind to continue staying for another one more night by checking out on the 20th. Thus, it should be 4 nights 16th-20th.,since we extended our stays just one more day. We left the hotel on the 20th at 3.45 a. m. However, on the first day of arrival, the staff charged us for 5 nights , we tried to say that it should be 4 nights since we extended 1 more day. The staff did not satisfy with us and said it showed 5 days on the computer. In the U. S. if we stay on April 16th-20th,it means 4 days and check out on the 20th around noon. So, it is very strange that your hotel charged for 5 days and we had to pay for 5 days even though we checked out on the 20th at 3.45 a. m. Sorry, it's totally wrong for us and we will not come back here again. Please check your accuracy of the system since we paid for 5 days without staying for 5 days!

The location of the hotel is really great - it's right near the tram stop and not far from railway station Hardbrucke, so you could reach whatever you like in the city or out of it (including the airport). Also, the room was comfortable and we liked the design with one bed above the double one - so it was really great for the child. I also should highlight the cleanliness of the room - every day it was cleaned and tidied up. What I admire in particular is the cleanliness of the bathroom/plumbing fittings - they were as shiny as new. The staff is also professional and helpful - we had an issue with the room during check-in and they helped us with a new room arrangement without any problem. So, this place is a good value for money in Zurich especially if you are on a budget trip with family.

The hotel was less than ten minutes walk from Hardrucke station, there was a room available when I arrived early and the room was clean with adequate ventilation. I would have liked an internet terminal. (Useful for those who like large screens & keyboards.)

Well located and close to tram, water didn’t drain from shower appropriately and bed was very uncomfortable.

The staff is very friendly and helpful except the female staff at reception counter. Her behavior was rude and un professional.

Hi, I would like to say that I was very disappointed from your service! , you promised me 2 rooms close to each other , and we arrived the room where in different floor , if I would do a mistake in my order you would have charge me , and I would have needed to pay for it, but you did a mistake miss conform me , and you didn’t take any responsibility , just sorry…I am extra Amy disappointed from your service communication and they way you are handling customers :-(

My family and me were guests of this hotel for several days in Novembar.Our impressions are all positive.For budget one star hotel this is excellent choice and everything was more than I was expected,start with location,service,cleanliness,rooms.Breakfast could be better,but this is a budget hotel.The best part of this hotel are staff .Everyone was helpfull and kind,specially Katarina.

It was my first visit to Zurich. Hotel is quite nice and very easy acessable with public transportation. Hotel located also nice place. All the staff of hotel are professional and friendly. Specially breakfast staff and night receptionist were very friendly.

Best IBIS budget we've stayed at. Was pleasantly suprised when I entered the room - it was spotless. Lots of plugs, comfy bed. Clean towels. We couldn't have asked for more. Breakfast was traditionally continental plenty to have.

This property is located in the heart of the city, right across the train station. All attractions like lake Geneva, jet d’Eau, flower clock, old town are within walking distance. Breakfast was well laid out with a wide choice of fruits, croissants, cakes, bread, cheese and cereals. We had a sound sleep on their very comfortable bed and pillow. Hotel doesn’t have own parking so one has to park in an underground paid parking near the station.

very very thin pillows bad for neck support and a decent sleep , when asked for better or extra pillows were told hotel had no more to supply and when room was made up no towels left for 3 guests. would recommend spend the extra and stay not at the budget but around the corner at the IBIS.

From the beginning, I noticed serious problems with the sink. I did immediately report, but not fixed, with the explanation it was "weekend" /of course it was/. Complaints did not change anything at all, although the staff was pleasant and decent. Disappointing experience, altogether

Location is good as it is close to train station and bus line, in addition there are migros, coop and some restaurants nearby. Need to improve cleanliness in the room, esp. the shower curtain which is dirty with black stains. Besides, do consider to place at least a half filled shower gel bottle in the room.