Novotel Tangerang BSD City 4 stars

Dear Ms. Foeng J. H., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback following your recent family stay with us. We are pleased to know that you had a comfortable stay and that you appreciated the cleanliness of our hotel. We also sincerely appreciate your ratings for your booking experience, check-in and check-out process, breakfast, Wi-Fi, our team's service, and our sustainability efforts. At the same time, we have noted your rating regarding the accommodation. Your feedback is valuable to us, and we will continue working with our team to further enhance the comfort and overall guest experience. Thank you once again for choosing Novotel Tangerang BSD City and for your loyalty as an ALL Gold member. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Supervisor Novotel Tangerang BSD City

Dear Mr. Wai L. L., Warm greetings from Novotel Tangerang BSD City. Thank you very much for your continued loyalty as a regular guest and for sharing such a wonderful review with a perfect overall score. We are truly delighted to know that our team was able to recognize your preferences and attend to your needs throughout your stay. Your kind recognition of Niki from our Front Desk is especially appreciated. We will be pleased to share your compliments with him, as his attentiveness and ability to provide a smooth check-in experience reflect the level of personalized service we always strive to deliver. We also sincerely appreciate your positive ratings for our booking experience, accommodation, Wi-Fi, team service, and sustainability efforts. At the same time, we have taken note of your scores regarding cleanliness, breakfast, and departure experience, and we will continue working with the respective teams to further improve these areas. Thank you once again for your trust and loyalty as an ALL Platinum member. We look forward to welcoming you back to Novotel Tangerang BSD City and providing another comfortable and seamless stay. Warm regards, Rajcenda Syavira Guest Experience Supervisor Novotel Tangerang BSD City

Dear Mr. Elangovan R., Warm greetings from Novotel Tangerang BSD City! Thank you very much for choosing to stay with us and for taking the time to share such wonderful feedback. We are delighted to know that you enjoyed the quiet and peaceful atmosphere, the cleanliness and comfort of your room, as well as our convenient location within walking distance of AEON Mall. It is also a pleasure to learn that you appreciated the variety of our breakfast buffet, the comfortable bedding, and the warm service provided by our team. As a valued ALL Platinum member, your recognition and loyalty mean a great deal to us. We are also pleased that you appreciated our sustainability initiative, particularly the availability of the water dispenser. At the same time, we have noted your comment regarding the Wi-Fi connection speed. Please be assured that your feedback will be shared with the relevant team for further review and improvement. It was truly a pleasure having you with us, and we look forward to welcoming you back to Novotel Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Antonius H., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to know that you had a great short staycation and enjoyed our Secret Library, refreshing swimming pool, delicious food, and our convenient location near AEON Mall BSD City. It is also wonderful to hear that your booking experience through the ALL App was quick and seamless, and that you found your room clean with a pleasant lighting setup. We truly appreciate your positive ratings for your arrival and departure experience, accommodation, breakfast, Wi-Fi, our team's service, and our commitment to sustainability. Your support as an ALL Gold member means a great deal to us and motivates our team to continue delivering memorable experiences to every guest. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another enjoyable staycation in the near future. Warm regards, Rajcenda Syavira Guest Experience Supervisor Novotel Tangerang BSD City

Dear Mr. Frankie r., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful review and for giving us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay with us. It is especially pleasing to hear that our Secret Library made such a memorable impression and added something unique to your experience at Novotel Tangerang BSD City. Your kind appreciation of our accommodation, cleanliness, service, arrival, departure, and sustainability efforts truly means a lot to our entire team. Feedback like yours encourages us to continue creating memorable experiences for every guest. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another wonderful experience in the future. Warm regards, Rajcenda Syavira Guest Experience Supervisor Novotel Tangerang BSD City