Dear Mr. Kelvin H., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your experience with us and for your loyalty as an ALL Accor Classic member. We are pleased to know that you enjoyed the room style, ambience, overall environment, cleanliness, and breakfast selection during your stay. We also appreciate your feedback regarding the room pricing for accommodation with a bathtub, which has been duly noted. At the same time, we are sorry to learn that the Wi-Fi connection speed did not fully meet your expectations. Your feedback has been shared with the relevant team for further review and improvement. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more comfortable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Putri N., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing such wonderful feedback following your recent family stay with us. We are delighted to know that you had a comfortable and memorable experience, and that you enjoyed the clean room, delicious food, and the kind and helpful service provided by our team. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Gold Member. It is especially rewarding to know that the welcome drink, amenity, room upgrade, and additional thoughtful touches from our team made you feel well recognized during your stay. Thank you as well for appreciating our sustainability initiatives, including our efforts to encourage the responsible reuse of towels and bed linen. Your perfect rating and kind recommendation mean a great deal to us. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Herry b., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback following your family stay with us. We are delighted to know that you were satisfied with the comfort of the room, the food, and the warm service provided by our team. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Classic Member and are pleased to know that you felt well recognized during your stay. Your perfect ratings and kind recommendation mean a great deal to us and serve as meaningful encouragement for the entire team. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Alvin S. S., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your positive feedback following your recent family stay with us. We are delighted to know that you had a comfortable experience and that the accommodation, cleanliness, arrival process, Wi-Fi, and service provided by our team met your expectations. We also sincerely appreciate your continued loyalty as an ALL – Accor Live Limitless Gold Member. Your perfect overall rating and kind recommendation are highly valued and serve as meaningful encouragement for our team to continue delivering warm, attentive, and consistent hospitality. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Olli S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you appreciated our convenient location near ICE BSD, as well as the quiet room, comfortable bed, cleanliness, Wi-Fi, and the friendly service provided by our team. We also appreciate your constructive comments regarding the absence of an outdoor or rooftop bar. While we currently do not have a rooftop bar, your suggestion is valuable to us and will be shared with the relevant team for future consideration. At the same time, we regret that the reception area and breakfast venue felt crowded at certain times during your stay. We understand that this can affect the overall comfort of the experience, and your feedback will help us continue reviewing how we manage guest flow during busier periods. Thank you once again for choosing Novotel Tangerang BSD City. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable and enjoyable business stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. D., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your first stay with us. We are truly delighted to know that you had a satisfying experience and especially appreciated the warm welcome and hospitality provided by our team. It is always rewarding to hear that a first visit leaves such a positive impression. We sincerely appreciate your special recognition of our Housekeeping team for their attention to detail, cleanliness, and dedication. Your kind words will certainly be shared with them and will serve as meaningful encouragement to continue delivering the highest level of care to our guests. We are also pleased to know that you enjoyed the breakfast selection, swimming pool, and our sustainability initiatives throughout the hotel. Thank you once again for choosing Novotel Tangerang BSD City and for your generous recommendation. We look forward to welcoming you back for another comfortable and memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Glenda C., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you appreciated our convenient location, the comfort of your accommodation, the cleanliness of the hotel, the Wi-Fi connection, and the service provided by our team. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. We understand that having a wider variety of food choices, including more fresh fruit options, would have made your dining experience more enjoyable. Your comments are valuable to us and will be shared with our Food & Beverage team for further review and improvement. Thank you once again for choosing Novotel Tangerang BSD City. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable and satisfying stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Roy S. K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a comfortable stay, enjoyed the room, and especially appreciated the excellent service provided by our team. Your kind recognition means a great deal to us and will certainly be shared as encouragement to continue delivering warm and attentive hospitality. At the same time, we sincerely appreciate your comments regarding the absence of a bar facility, as well as the Wi-Fi connection speed. We understand how these aspects may affect the overall experience, particularly during a business stay, and your feedback will be shared with the relevant teams for further consideration and improvement. Thank you as well for your loyalty as an ALL Gold Member and for your recommendation. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more enjoyable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Enrico A. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us. We are delighted to know that you had a delightful experience and appreciated our convenient location, spacious room, swimming pool, The Library, breakfast selection, and family-friendly facilities. We are also pleased to hear that the reservation process through the ALL App was smooth and convenient. We sincerely appreciate your kind recognition of our Reception and Security teams. Your compliments will certainly be shared with them as meaningful encouragement to continue providing warm and attentive service. Thank you as well for your loyalty as an ALL Gold Member. We are pleased to know that your welcome drink, welcome amenity, and overall member recognition met your expectations. At the same time, we noted your feedback regarding the room upgrade. Complimentary room upgrades for Gold Members remain subject to availability, and we regret that an upgrade could not be extended during this particular stay. We truly appreciate your understanding. Your positive rating and recommendation mean a great deal to our entire team. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable and memorable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Sherman N., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your recent business stay with us. We are truly delighted to know that you had a comfortable stay and that the gesture arranged for your upcoming visit was sincerely appreciated. It means a great deal to us to know that our efforts contributed positively to your experience and made you feel valued as our guest. We also sincerely appreciate your loyalty as an ALL Platinum Member. Your excellent rating, kind recommendation, and recognition of our team are wonderful encouragement for us to continue delivering warm, thoughtful, and attentive service. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you back on your next stay and to creating another enjoyable experience for you. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Edgar V. T., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your positive feedback following your recent family stay with us. We are delighted to know that you appreciated the hotel’s design and had an excellent overall experience. It is also wonderful to see that the accommodation, cleanliness, breakfast, Wi-Fi, service from our team, and overall guest journey all contributed positively to your stay. We sincerely appreciate your loyalty as an ALL Gold Member. We are especially pleased to know that the welcome drink, welcome amenity, room upgrade, and overall recognition received during your stay exceeded your expectations. Your satisfaction with these benefits means a great deal to us. Thank you as well for your kind recommendation and strong overall rating. Your feedback is a valuable encouragement for our team to continue delivering warm, attentive, and memorable experiences for our guests. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Denny K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a detailed and wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed the hotel’s photogenic design and atmosphere, the comfort and cleanliness of your room, the breakfast selection, welcome amenity, Wi-Fi connection, and our swimming pool. It is also wonderful to hear that the savory welcome snack prepared according to your preference added a pleasant touch to your stay. We sincerely appreciate your special recognition of Monica for her warm welcome, assistance with your room upgrade and late check-out, as well as for taking the time to explain our hotel facilities. Your kind words will certainly be shared with her and the team as a wonderful source of encouragement. Thank you as well for your loyalty as an ALL Platinum Member. We are very pleased to know that the recognition and benefits received during your stay contributed positively to your overall experience. Regarding the drinking water provided in the room, as part of our sustainability initiatives, we have reduced the use of single-use plastic bottles and instead provide a reusable water carafe in the room, with water dispensers conveniently available on each guest room corridor for refilling. We appreciate your feedback and understand that a clearer explanation of this arrangement upon arrival would be helpful. We also truly appreciate your comments regarding the welcome drink selection and your interest in a potential rooftop area in the future. Your observations are valuable to us and will be shared with the relevant teams for consideration as we continue enhancing the guest experience. It was a pleasure having you with us, Mr. Denny, and we are grateful for your generous rating and recommendation. We look forward to welcoming you back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. R. Rosa, Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly delighted to know that you enjoyed the hotel’s design and atmosphere, and that the experience in person lived up to your expectations. It is especially wonderful to hear that you appreciated The Library, the spacious and comfortable room, the view, the cleanliness throughout the hotel, and the wide variety of breakfast selections. We also sincerely appreciate your constructive feedback. Your comments regarding The Library being used more as a lounge, the location of the swimming pool beside the restaurant, and the need for a more complete introduction to our hotel facilities during check-in are very valuable to us. In particular, we agree that providing guests with a clearer overview of the facilities upon arrival can help them make the most of their stay, and your feedback will be shared with the relevant team for improvement. Thank you as well for your loyalty as an ALL Classic Member and for your generous recommendation. We are very pleased that our team contributed positively to your experience, and we truly appreciate the balance of your kind compliments and thoughtful suggestions. It was a pleasure having you with us, and we hope to welcome you back to Novotel Tangerang BSD City for another comfortable and memorable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Panji A., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to know that you chose to celebrate your wedding anniversary at Novotel Tangerang BSD City and that our team could help make this special occasion even more memorable. It is especially rewarding to hear that you enjoyed the seamless booking experience through the ALL App, the cleanliness and design of the room, breakfast, and the overall service throughout your stay. We also sincerely appreciate your special recognition of Vania from Guest Relations and Dhea from our service team. Your kind words will be shared with them and will certainly serve as a wonderful encouragement to continue delivering warm and thoughtful service. Thank you as well for your loyalty as an ALL Classic Member and for your generous recommendation. It was a pleasure to be part of such a meaningful celebration, and we hope to have the opportunity to welcome you both back for another beautiful and memorable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Fransisca J., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a wonderful and detailed review following your recent family stay with us. We are truly delighted to know that you had an enjoyable experience from the moment of arrival and appreciated the warm service provided by our team. Your kind recognition of Ms. Monica, Ms. Kia, Mr. Thomas, Elsa, and our Guest Relations team is sincerely appreciated, and we will be pleased to share your compliments with them. We are also glad to know that our team could assist by providing a comfortable space for your online meeting while you were waiting for your room. It is equally wonderful to hear that you enjoyed The Library and its collection of books for both children and adults. We are especially pleased that you enjoyed the breakfast selection and our live coffee station. Your positive feedback means a great deal to us and serves as strong encouragement for our team to continue delivering warm, attentive, and memorable experiences for every guest. Thank you as well for your loyalty as an ALL Classic Member. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Francisco T., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you appreciated our convenient location, the friendliness of our team, the cleanliness of the hotel, and the comfort of your accommodation. We also sincerely appreciate your special recognition of our Breakfast Captain, and we will be pleased to share your kind words with the team. At the same time, we are sorry to learn that the booking process was challenging and that the breakfast experience did not fully meet your expectations. Your comments are valuable to us and will be shared with the relevant teams as part of our continuous efforts to improve the overall guest journey. Thank you as well for your loyalty as an ALL Classic Member. We truly appreciate your feedback and hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more seamless and enjoyable experience in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Santi K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated the clear, polite, and friendly service provided by our team. At the same time, we also appreciate your feedback regarding the location of the swimming pool. We understand that although the pool itself was visually appealing, its location may not have fully met your expectations. Your comments are valuable to us and will be taken into consideration as part of our ongoing efforts to improve the overall guest experience. Thank you once again for your constructive feedback and appreciation of our team. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City on your next visit. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Zulfan A. K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a heartfelt review following your family stay with us. We are truly delighted to know that our kid-friendly facilities and activities contributed to an enjoyable weekend getaway for your family. It is especially meaningful to learn that the birthday celebration prepared for your daughter made the occasion even more memorable. We sincerely appreciate your special recognition of our Housekeeping team, particularly Sintya, Mr. Yusran, Rifki, Riski, and Yusuf, for the room decoration, birthday cake, and warm birthday surprise. Your kind words will certainly be shared with them as encouragement to continue creating thoughtful and memorable experiences for our guests. Thank you as well for your loyalty as an ALL Classic Member and for your generous appreciation of our services and facilities. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another joyful and memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Daniara P., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your thoughtful feedback following your family staycation with us. We are delighted to know that you and your family enjoyed the Family Bunk Bed Room and that it brought happiness to everyone, from your little one to your parents. It is especially rewarding for us to know that the room arrangement and special preparations helped make your family stay more memorable. We sincerely appreciate your kind recognition of Raj, Vania, Bella, as well as our colleague who delivered the cake to your room. Please do not feel concerned regarding the tip; our team is always pleased to assist our guests and contribute to a pleasant experience. At the same time, we truly appreciate your feedback regarding the facial tissue not being sufficiently replenished upon arrival. We apologize for this oversight, and your comment will be shared with our Housekeeping team as an important reminder to ensure all room amenities are properly checked and replenished before guest arrival. Thank you as well for your loyalty as an ALL Classic Member and for recommending Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable staycation in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City