Dear Mr. Ardian A. Warm greetings from Novotel Tangerang BSD City Thank you very much for sharing such detailed and thoughtful feedback following your recent family stay with us We are truly delighted to know that you your wife and your two children had a wonderful experience and that your stay exceeded expectations in many areas. It is especially rewarding to hear that you felt warmly welcomed from the moment of arrival starting with our Security team and that both the check in and check out processes were smooth quick and convenient for your family We also sincerely appreciate your kind recognition of our entire team including our Housekeeping colleagues. Knowing that our team members were friendly attentive and consistently willing to assist throughout your stay means a great deal to us and your appreciation will certainly be shared with them We are equally pleased that you enjoyed both the in room dining experience and our breakfast selection and that the quality of the food contributed positively to your family getaway At the same time we sincerely apologize for the small stain found on the bedsheet as well as the cupboard door that could not close properly. We greatly appreciate you bringing these details to our attention and your comments have been shared with our Housekeeping and Engineering teams for further review and corrective action We have also taken note of your feedback regarding the WiFi connection particularly the speed. We apologize that this aspect did not fully meet your expectations and the concern will be shared with the relevant team as part of our continued efforts to improve the guest experience Thank you as well for recognizing our commitment toward sustainability and for your kind recommendation to other families. It is wonderful to know that despite the minor areas for improvement you would love to return and that Novotel Tangerang BSD City provided a comfortable and memorable family experience Thank you once again for choosing to stay with us. We truly look forward to welcoming you and your family back for another enjoyable and even better stay in the future Warm regards Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Antarif K. B., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are truly delighted to know that Novotel Tangerang BSD City provided a comfortable and enjoyable environment for you and your family, especially for your children. It is particularly rewarding to see that every aspect of your stay received a perfect score, including the arrival and check-in experience, accommodation, cleanliness, breakfast selection, service from our team, Wi-Fi connection, check-out process, as well as our family facilities. We are also very pleased to know that you enjoyed our swimming pool and kids’ services, and that these facilities contributed positively to your family experience. Creating a welcoming and enjoyable stay for families and young guests is very important to us, and your kind feedback is highly appreciated by the entire team. Thank you as well for recognizing our sustainability efforts, including our initiatives related to sustainable food practices and the reduction of single-use plastic items. Your perfect scores in these areas are especially meaningful and encourage us to continue improving the way we deliver both comfort and responsible hospitality. We sincerely appreciate your perfect overall rating and your willingness to recommend Novotel Tangerang BSD City to your friends and family. Your trust and support mean a great deal to us. Thank you once again for choosing to stay with us. We truly look forward to welcoming you and your family back to Novotel Tangerang BSD City for another comfortable, memorable, and enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Valued Guest, Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your positive feedback following your family stay with us. We are delighted to know that you enjoyed our convenient location, pleasant ambience, clean and comfortable room, as well as the breakfast experience and service provided by our team. A special thank you as well for recognizing Ms. Raisa. We will be pleased to share your kind appreciation with her as recognition of the service she provided during your stay. We also sincerely appreciate your suggestion regarding clearer information on the location of our water dispensers. Your feedback has been well noted and will be shared with the relevant team, together with your rating of our Fitness Centre, as part of our continuous efforts to improve the overall guest experience. Thank you once again for your kind recommendation and excellent ratings. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Muhammed Y., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your excellent feedback following your business stay with us. We are delighted to know that you were satisfied with the cleanliness, efficiency, and friendliness of our team, and that your room, breakfast, arrival, and overall service experience met your expectations. Your kind recognition of our staff as a whole is truly appreciated and will be shared with the team. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi connection speed. We understand how important a reliable internet connection is, especially during a business stay, and your comments have been noted and will be shared with the relevant team for further improvement. Thank you once again for your perfect overall rating and kind recommendation. We look forward to welcoming you back to Novotel Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Kepada Bapak Fitrah I. yang Terhormat, Salam hangat dari Novotel Tangerang BSD City. Terima kasih telah membagikan pengalaman yang sangat positif bersama kami dan atas loyalitas Bapak sebagai ALL Accor Diamond member. Kami sangat senang mengetahui bahwa Bapak menikmati pelayanan yang diberikan, proses booking melalui ALL App yang dirasakan mudah dan fleksibel, serta pengalaman menginap yang berjalan dengan sangat baik secara keseluruhan. Penilaian sempurna yang Bapak berikan untuk proses kedatangan, akomodasi, kebersihan, sarapan, pelayanan tim, check-out, Wi-Fi, serta komitmen kami terhadap sustainability sangat kami hargai. Terima kasih pula atas rekomendasi yang Bapak berikan. Apresiasi dan kepercayaan Bapak menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan yang hangat, konsisten, dan berkesan bagi setiap tamu. Kami berharap dapat kembali menyambut Bapak di Novotel Tangerang BSD City pada kesempatan berikutnya. Salam hangat, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Dina D., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your detailed feedback and for your loyalty as an ALL Accor Gold member. We are delighted to know that you and your daughter enjoyed your family stay, particularly The Library, swimming pool, hotel ambience, and the variety and taste of our food. We also truly appreciate your kind recognition of our Front Office colleague who personally assisted you in finding the Fitness Centre. At the same time, we sincerely apologize that several aspects of your stay did not fully meet your expectations. We have taken note of your feedback regarding the Wi-Fi connection speed and the visibility of the Fitness Centre signage, and these comments will be shared with the relevant teams for further review. We are also sorry to learn that your ALL Gold member recognition did not feel complete, particularly regarding the welcome drink and welcome amenity. Your comments have been shared with our Front Office team so that greater attention can be given to the proper recognition and communication of member benefits. Thank you once again for your valuable feedback and recommendation. We truly appreciate your trust in Novotel Tangerang BSD City and hope to welcome you and your daughter back for an even more enjoyable experience in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Gustian S., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that you had such an enjoyable family stay and appreciated the aesthetic atmosphere of the hotel, the smooth booking process, and the overall experience throughout your visit. A special thank you as well for recognizing Gelegar for assisting you with a professional and seamless check-in experience. We will be very pleased to share your kind appreciation with him as recognition of the excellent service provided. Your perfect scores across every aspect of the stay, including accommodation, cleanliness, breakfast, dining, facilities, service, and our sustainability initiatives, are sincerely appreciated by our entire team. Thank you once again for your kind recommendation and intention to return. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Hardik S., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your wonderful feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that you had a great time during your business stay and found the hotel comfortable. It is also very pleasing to see your perfect ratings across every aspect of your experience, including arrival, accommodation, cleanliness, breakfast, service, Wi-Fi, and our sustainability efforts. We especially appreciate your comment that the overall experience was smooth, as this reflects the seamless and comfortable stay we always aim to provide for our guests. Thank you once again for your kind recommendation. We look forward to welcoming you back to Novotel Tangerang BSD City on your next visit. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Dean B., Warm greetings from Novotel Tangerang BSD City. Thank you for choosing to stay with us again and for sharing your feedback following your second visit. We are pleased to know that you had another pleasant stay and particularly appreciated our convenient location and the service provided by our team, especially our Front Desk colleagues. Your kind recognition will certainly be shared with them. We also appreciate your feedback regarding the limited beverage selection at our bar. At present, we are still awaiting the required license for the sale of alcoholic beverages, which currently limits the selection we are able to offer. We sincerely appreciate your understanding and hope to be able to provide a wider variety in the future. Thank you once again for your continued trust in Novotel Tangerang BSD City. We look forward to welcoming you back for another enjoyable stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Andi C. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that Novotel Tangerang BSD City was a great choice for your stay during TEI 2026 at ICE BSD, not only because of the convenient location, but also for the relaxing atmosphere of the hotel, especially the comfort of your room and The Library. Your perfect scores across every aspect of the stay, including accommodation, cleanliness, breakfast, service, Wi-Fi, dining experiences, facilities, and our sustainability initiatives, are sincerely appreciated by our entire team. Thank you once again for your generous recommendation and kind words. We look forward to welcoming you back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Olivia W., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your lovely feedback and for your loyalty as an ALL Accor Gold member. We are delighted to know that your short staycation with your family became a memorable holiday and that you were satisfied with the overall experience, including the accommodation, cleanliness, breakfast, service, and our sustainability efforts. Your excellent ratings and recommendation are sincerely appreciated by our entire team and encourage us to continue creating comfortable and enjoyable experiences for families. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Meta S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your thoughtful feedback and for your loyalty as an ALL Accor Classic member. We are truly delighted to know that the birthday surprise, including the complimentary cake and personalized mirror message, made your celebration feel more special and memorable. Your kind recognition of Raj, Vania, and Bella is sincerely appreciated, and we are very pleased to have been part of such a meaningful occasion. We also appreciate your positive comments regarding the booking experience through ALL.com and the hospitality provided by our team. At the same time, we have taken note of your ratings regarding breakfast, accommodation, cleanliness, Wi-Fi, and ease of access. Your feedback is valuable to us and will be shared with the relevant teams as part of our continuous efforts to improve the overall guest experience. Thank you once again for your recommendation and kind words. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Ekki S. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your excellent feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that your business stay was both amazing and unexpectedly enjoyable. It is especially rewarding to see your perfect scores across every aspect of the experience, including booking, arrival, accommodation, cleanliness, breakfast, service, Wi-Fi, and our sustainability efforts. Your kind words and recommendation are sincerely appreciated by our entire team and encourage us to continue delivering a consistently comfortable and memorable experience for every guest. We look forward to welcoming you back to Novotel Tangerang BSD City on your next visit. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Sayan R., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your experience with us. We sincerely regret that your arrival experience did not meet your expectations, particularly as an ALL Accor Platinum member. We fully understand your disappointment regarding the welcome experience and the absence of certain Platinum member benefits during your stay. After reviewing your reservation, we noted that the booking was made through Hotelbeds, a third-party travel agent. In accordance with the Accor ALL membership guidelines, reservations made through non-eligible third-party channels are not entitled to the standard ALL member benefits associated with an eligible stay. This eligibility is automatically determined by the reservation system based on the booking channel. Therefore, benefits such as the welcome drink, welcome amenity, room upgrade, and other Platinum privileges were not automatically applicable to this particular reservation. Nevertheless, we sincerely apologize if this was not clearly explained to you upon arrival. We also regret that the manner in which the information was communicated made you feel that your Platinum status was not properly acknowledged. Regardless of booking eligibility, we always aim to welcome every guest warmly and courteously, and your comments regarding the arrival experience have been shared with our Front Office team for further attention. We truly value your loyalty as an ALL Accor Platinum member and appreciate your understanding regarding the membership eligibility conditions. We hope to have the opportunity to welcome you back on a future stay booked through an eligible Accor channel, where we would be delighted to extend the applicable Platinum member benefits to you. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Effi S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your positive feedback with us and for your loyalty as an ALL Accor Platinum member. We are delighted to know that you and your family had a comfortable stay and were satisfied with the cleanliness of the room, our convenient location, and especially the breakfast selection with its wide variety and enjoyable taste. We also sincerely appreciate your positive ratings across the overall stay experience, including the booking process, arrival, accommodation, Wi-Fi, check-out, and our sustainability efforts. Thank you once again for your kind recommendation and continued trust in Novotel. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another pleasant stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. William Y., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback with us and for your loyalty as an ALL Accor Classic member. We are pleased to know that you had a comfortable stay with your family and particularly appreciated our service, comfortable bed, clean linen, and bathroom cleanliness. At the same time, we sincerely apologize that the water pressure in the shower did not fully meet your expectations. Your comment has been noted and shared with the relevant team for further review. We also appreciate your feedback regarding the overall value of the stay, which is equally important to us. Thank you once again for your valuable comments and recommendation. We hope to have the opportunity to welcome you and your family back to Novotel Tangerang BSD City for an even more comfortable experience in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Kelvin H., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your experience with us and for your loyalty as an ALL Accor Classic member. We are pleased to know that you enjoyed the room style, ambience, overall environment, cleanliness, and breakfast selection during your stay. We also appreciate your feedback regarding the room pricing for accommodation with a bathtub, which has been duly noted. At the same time, we are sorry to learn that the Wi-Fi connection speed did not fully meet your expectations. Your feedback has been shared with the relevant team for further review and improvement. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more comfortable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City