Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 846 reviews

Mercure Serpong Alam Sutera - Image 1
Mercure Serpong Alam Sutera - Image 2
Mercure Serpong Alam Sutera - Image 3
Mercure Serpong Alam Sutera - Image 4


ALLSAFE approved hotel

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  846 reviews

TripAdvisor Rating  5.0/5  2,971 reviews


TripAdvisor rating 5.0/5

1jihching TripAdvisor review

The receptionists are willing to help and friendly. There is an event in the lobby for International Day of Sign Language. They will teach you how to use simple sign language and film a short video. They are passionately sharing the idea, which is so touched!

Good stay in mercure

TripAdvisor rating 5.0/5

Seto A TripAdvisor review

the room very neat and comfortable, i stay for many times. food also good but the only matter is.the wifi connection wasnt really fast but most of the time i really like to stay here especially lila who always assist me when i need something. I WILL DEFINITELYCOMEBACK

Very friendly staff

TripAdvisor rating 4.0/5

NNaseh TripAdvisor review

Staff here are genuinely friendly, going beyond their ways to make you feel comfortable. Out of all, there is one young guy named Ryuka, he is super helpfull and after one day he rememebered my morning habit of having a cup of hot soy milk, so the next day he proactively asked and prepared very fast, I felt at home

Reception Staff

TripAdvisor rating 5.0/5

Felifelifeli23 TripAdvisor review

I love staying here, definitely will be back to stay here. Their services, food and ambience were amazing! Thanks to Alex the reception staff that willing to help me and my family during my stay, hope we will meet again soon <3

Dear Felifelifeli23 , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

My good experience here

TripAdvisor rating 5.0/5

Urassaya W Families - TripAdvisor review

Location is good. Many places is nearby. It’s able to walk to shopping mall, another plaza and the market in the opposite side of the hotel. It is also close to town center. This town is fine to walk and ride a bike. I was there for 4 nights. Hotel staffs are so nice and friendly esp. Koza and Ryuka but the others are also kind. They take care of us so well. There are a lot of parking lots but here, in Indonesia, it is very convenient to call for a taxi. You can order from App Bluebird or you can ask a hotel reception to get it from you. I recommend the second way.

Dear Urassaya, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review and leave us a perfect score. I am pleased to know that your stay was an enjoyable one and your experience here was a satisfactory. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise specially for our staff Koza and Ryuka. I very much look forward to welcoming you and your family back with us on your next visit. Thank you again for choosing our hotel, we sincerely hope to have another experience to serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Jessica Uekermann General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 247 reviews 9.5/10 Location
  • 419 reviews 7.8/10 Room
  • 559 reviews 9/10 Service
  • 20 reviews 8.8/10 WiFi
  • 237 reviews 8.3/10 Cleanliness
  • 134 reviews 7.4/10 Breakfast
  • 109 reviews 5.7/10 Comfort
  • 8 reviews 0.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Tangerang