Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 790 reviews

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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 3
Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  790 reviews

TripAdvisor Rating  5.0/5  3,409 reviews

The Best Hospitality Hotel @ Serpong Alam Sutera

TripAdvisor rating 5.0/5

ryokoutosan TripAdvisor review

I am a frequent traveler to Indonesia, and Mercure Serpong will always be on top of my list. The hospitality that their staff showing is beyond your average hotel treatment. They are friendly, and professional at the same time, the fast check in and the cleanliness of the room is amazing. I would like to shout out to their amazing staff, Meisy, Ade, Alex, Dita . Fezry, Faris, and not forgetting Budi! If you guys are there, look for these amazing people, nothing will go wrong, you will have seamless experience.

Dear Ryokoutosan, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Short Escape and celebrate my wife birthday

TripAdvisor rating 5.0/5

Fhajar TripAdvisor review

It was wonderfull stay at mercure serpong alam sutra, for the first i was check in there ms.ade give warm wellcome to my family, it was quick check in and my daughter love the candy corner that there, i really love it. Beside that at evening mr.izar give a cake as supprise at room to my wife, my wife was Happy for it. And while i was chill time at restaurant and had a breakfast with my wife, ms.regina and mr.koza gave us a best service and warm wellcoming. Keep it up and keep your guest had a pleasure stay. Mr. Fajar and wife

Dear Fhajar Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Hotel needs to be updated.

Dear Mr. Robert G., Thank you for your feedback. We’re sorry to hear that you found our hotel in need of updates. We value your input as it helps us improve our services and facilities. To better understand your concerns, we would appreciate it if you could provide more details about which specific areas you feel need updating. We strive to ensure our guests have a positive experience, and your insights are invaluable in helping us achieve that. We are actively working on enhancements and would love the opportunity to address any specific issues you’ve noticed. Please feel free to reach out to us at fo… Thank you again for sharing your thoughts, and we hope to welcome you back for an improved stay in the future. Best regards, Jessica Uekermann General Manager

Great hospitality with nice place & clean room

Customer review rating 5.0/5

Hari R. Families - Confirmed reviews ALL

Overall good , room is clean , breakfast is great, & the staff is masterpiece, Mr Rezky is so kind

Dear Mr. Hari r. Susuawan, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and appreciated our hospitality. It’s wonderful to know that you found the room clean and enjoyed our breakfast. Mr. Rezky will be especially pleased to hear your compliments—he truly is a gem of our team! We look forward to welcoming you back for another great experience. Best regards, Jessica Uekermann General Manager

A very good stay at Jakarta

Customer review rating 4.5/5

P.balasubramanian Business - Confirmed reviews ALL

Rooms are spacious and neat and clean. It is centrally located. Restaurant food is really nice and tasty. All staffs are duty minded and taking care of guests like their family members. Overall I enjoyed my stay.

Dear Mr. P Bala S., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us in Mercure Serpong Alam Sutera. It’s great to know you found our rooms spacious and clean, and that our central location met your needs. We're also glad you appreciated the food in our restaurant and the attentiveness of our staff. Your feedback is invaluable, and we look forward to welcoming you back for another wonderful experience! Sincerely, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 322 reviews 9.6/10 Location
  • 494 reviews 7.5/10 Room
  • 617 reviews 9.2/10 Service
  • 12 reviews 6/10 WiFi
  • 267 reviews 8.1/10 Cleanliness
  • 162 reviews 7.2/10 Breakfast
  • 144 reviews 6/10 Comfort
  • 59 reviews 9.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.