Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 795 reviews

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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  795 reviews

TripAdvisor Rating  4.8/5  3,508 reviews

Well located, short distance to shopping mall

Customer review rating 3.5/5

Yudi Families - Confirmed reviews ALL

Dear YUDI H., Warm greetings from Mercure Serpong Alam Sutera. Thank you for sharing your experience with us. We’re delighted to hear that you appreciated our convenient location and the efforts of our housekeeping team. We sincerely apologize for the inconvenience caused by the renovation construction during your stay. We understand how important a peaceful rest is, and we regret that the noise impacted your experience. Please know that we are working to complete the renovations as quickly as possible to minimize any disruptions to our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more restful and enjoyable stay. Sincerely, Jessica Uekermann General Manager

Wee located and good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear SIMON H., Warm greetings from Mercure Serpong Alam Sutera! Thank you for sharing your wonderful feedback and for your continued loyalty as a Platinum member. We are thrilled to hear that you found our staff friendly and appreciated their prompt response. Your kind words truly motivate us to maintain the high standards of service we strive for. We look forward to welcoming you back for another great experience in the near future! Sincerely, Jessica Uekermann General Manager

Well Located but Bad environment

Customer review rating 2.0/5

H. C. Families - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location strategic, enjoyed the cleanliness of our rooms, and that your children liked the swimming pool. However, we sincerely apologize for the issues you encountered with the parking area, the lack of lighting in certain areas, and the limited variety of the breakfast menu. Please be assured that we are already reviewing these areas and will make improvements to enhance the guest experience, including ensuring a cleaner parking environment and more varied breakfast options. We truly value your feedback as it helps us improve and provide a better experience for future guests. We hope to have the opportunity to welcome you back and offer you a more enjoyable stay. Best regards, Jessica Uekermann General Manager

Eid Staycation with family

TripAdvisor rating 5.0/5

Feyza A TripAdvisor review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you enjoyed the clean and comfortable rooms, as well as the great facilities like the gym and pool. It's fantastic that our team made your stay more enjoyable. We'll be sure to pass along your kind words to Kak Safitri for her friendliness and hospitality, and to Kak Shelby for making you a delicious egg. We’re also glad you enjoyed our breakfast and found the hotel’s strategic location convenient, with the mall right across the street. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.0/5

Ck Business - Confirmed reviews ALL

Dear CHEE KEONG C., Warm greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to share your feedback. We are glad to hear that you had a good stay overall. However, we sincerely apologize for the hot water issues you encountered on the night of March 26th and throughout the day on March 27th. On that night, we were undergoing necessary maintenance, which caused the inconvenience, and we regret that this affected your stay. Additionally, we apologize for the oversight regarding your welcome drink as a Silver member. This is certainly something we should have ensured, and we will remind our team to provide all member benefits as part of our commitment to excellent service. We appreciate your understanding and your loyalty, and we hope to welcome you back soon for a more seamless experience. Best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 308 reviews 9.6/10 Location
  • 490 reviews 7.3/10 Room
  • 634 reviews 9.3/10 Service
  • 14 reviews 6/10 WiFi
  • 264 reviews 7.3/10 Cleanliness
  • 167 reviews 7.7/10 Breakfast
  • 142 reviews 6.2/10 Comfort
  • 53 reviews 9.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.