Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 738 reviews

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ALLSAFE approved hotel

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  738 reviews

TripAdvisor Rating  5.0/5  3,154 reviews

Very good stay

Customer review rating 4.5/5

Ahmad S. Business - Confirmed reviews ALL

All went very well from the reservation process till check out

10 Gold Big Stars THANK YOU !

TripAdvisor rating 5.0/5

ismail h TripAdvisor review

Best services, best food & beverages, best moment when we're going to have our rest after our busy days, i've got an accident by lost my stuff & receptionist are very helpfull .. about the ballrroom we're really loved the arrangement all the best for mercure hotel alam sutera Thank you Mr. Daniel House Keeping

Dear V1601RRismailh, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to review Mercure Serpong Alam Sutera and we appreciate your positive feedback. It was a pleasure having you and your team and we truly appreciate your kind words to our team member specially appreciation to . Daniel one of our housekeeping team member. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Kind regards, Jessica Uekermann General Manager

Best Hotel in Jakarta

TripAdvisor rating 5.0/5

TSJagadeesha TripAdvisor review

Mercure Alam Sutera is one of the best hotels for all kinds of trips. The hotel is well-maintained to Accor standards, and all staff are very friendly and cooperative. The rooms are exceptionally clean, spacious, and very comfortable after a long day of business activities. The hotel facilities are excellent, and its prime location in Alam Sutera adds to its appeal.

Dear Mr TSJagadeesha, Thank you for your feedback. We are glad to hear that you had loveable experience in our hotel. At Mercure Serpong Alam Sutera, we strive to provide customers with a complete hospitality experience that exceeds their expectations by delivering exceptional services by our team member and supported the facility that we provided, so we are delighted to hear that we have met your satisfaction. We hope that you will stay with us again in the future, and we look forward to welcoming you back. Sincerely, Jessica Uekermann General Manager

Convenient location

Customer review rating 3.5/5

Cw Families - Confirmed reviews ALL

The positives : location and friendly staff. The negatives : needed to call housekeeping every day to ask for a 3rd towel, we had triple occupancy but only given 2 sets of towels every time they cleaned the room. toilet bowl wasn't cleaned (despite a brown ring formulating within the toilet bowl, we had to ask them to clean it). the condition of the rooms are quite worn out, could use a refresh and deep cleaning. despite the No Smoking sign on the room doors, I can smell smoke coming from a few of the occupied rooms when passing the room level corridor.

Best Hotel in Best Location

Customer review rating 5.0/5

J. C. Business - Confirmed reviews ALL

I stayed 3 times in this hotel for long business trip and satisfied very much on the way of hotel staffs take care and addressing guest concern. This hotel located very prime area and accessible for shopping, food and time pass. Hotel facilities are superb and well professionally managed.

Dear C. J., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 302 reviews 9.5/10 Location
  • 445 reviews 7.5/10 Room
  • 578 reviews 9.1/10 Service
  • 12 reviews 8/10 WiFi
  • 244 reviews 7.8/10 Cleanliness
  • 155 reviews 7.4/10 Breakfast
  • 121 reviews 6.2/10 Comfort
  • 59 reviews 9.8/10 Pool

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