Mercure Serpong Alam Sutera 4 stars
Customer review rating (ALL Rating) 4.4/5 669 reviews
ALLSAFE approved hotel
Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia
CIPAGANTI SHUTTLE: BANDUNG BSD WTC BSD
SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying
SERPONG STATION At 11.8km / 7.33 miles
GPS:-6.244335, 106.651789
Check-in from - Check out up to
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
Enjoy the buffet breakfast with knowing you are #ALLSAFE. We provide Plexi Glass as the separator at every buffet station and we will serve it for you.
We provide Fitness Center and Swimming Pool to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
We provide the spa service to your room. Just dial ext. 3 to book the service. Because we know you need to relax and indulge yourself while staying with us
Accessible room
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 4.0/5
Shintya Families - Confirmed reviews ALL
Everything was amazing but need a improvement for a breakfast with more variant of foods and taste
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our breakfast quality and variance; please rest assured that the Food & Beverage department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
Helpfull for customer request
Dear Mr. BARLI H., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
Customer review rating 4.5/5
Deddy Families - Confirmed reviews ALL
My family was enjoy when we vacation on mercure alam sutera hotel. Good facility especially the swimming pool. Enjoy and we still expecting to comeback next time.
Dear Mr. DEDDY S., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you and family back to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
quick and easy check in / check out helpfull staff / good services
Dear Mr. Slamet S., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Customer review rating 5.0/5
R. Friends - Confirmed reviews ALL
We had a fantastic experience at mercure alam sutera and was far beyond our expectations especially considering the price point (substantially cheaper than the mercure bsd but we enjoyed this 20 times more). The building itself is quite old but inside is well kept and renovated, rooms are spacious and clean and stunning view of the large pool. All the staff were very polite and helpful (tip go to reception to get free parking each time you need to leave) and the water was nice and hot, air conditioning nice and cool and water dispensers available around the hotel.
Dear Mrs. R., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera, especially for taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager
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