Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.6/5 893 reviews

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  893 reviews

Customer review rating 4.5/5

Kok M. L. Business - Confirmed reviews ALL

More take care of the liquid dispersion bottle Some of them pump is malfunction.

Dear Kok M. L., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had a comfortable stay. At the same time, we sincerely appreciate your valuable comment regarding the liquid dispenser bottles. Please accept our apologies for the inconvenience caused by the malfunctioning pumps. Your feedback has been shared with our Housekeeping and Engineering teams to ensure the dispensers are properly checked and maintained. Thank you for helping us improve our services. We look forward to welcoming you back and providing you with an even better experience in the future. Warm regards, Jessica Uekermann General Manager

Customer review rating 4.5/5

Ayu U. Families - Confirmed reviews ALL

First time staying here, as my kids had a basketball tournament at Beavers Arena, Mall @ Alam Sutera. The room was perfect, with cold air conditioning, a clean environment, and a very nice interior design, good swimming pool. My kids were happy with the kids activities. Although my youngest daughter couldn't join because she had a morning tournament, she was very excited and happy to see the basketball themed decoration prepared in the room. Special thanks to Ms. Angel for the warm welcome message and thoughtful room setup, and to Manager incharge Ibu Merry for maintaining such excellent service quality. Thank you to all the staff for being so attentive and helpful. The hotel's location is also very convenient, with the mall within walking distance. Highly recommended, and we will definitely consider staying here again.

Dear AYU U., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share such a wonderful review of your recent stay with us. We are delighted to know that you and your family had a comfortable and enjoyable experience during your visit for the basketball tournament at Beavers Arena. It is truly rewarding to hear that you appreciated our room comfort, cleanliness, facilities, swimming pool, and convenient location within walking distance of the mall. We are especially pleased to learn that your children enjoyed the kids' activities and that the basketball-themed room decoration brought excitement to your youngest daughter despite her busy tournament schedule. Creating memorable moments for our guests is what we strive for every day. Your kind recognition of Angel and Ibu Merry is greatly appreciated. We will be delighted to share your compliments with them and the entire team, as such feedback serves as a wonderful motivation for us to continue delivering exceptional service. Thank you once again for your recommendation. We look forward to welcoming you and your family back to Mercure Serpong Alam Sutera for another memorable stay in the near future. Warm regards, Jessica Uekermann General Manager

Customer review rating 4.0/5

Anastasia F. Families - Confirmed reviews ALL

The hotel is nice and the room that we booked (Privilege Twin Room) is spacious, very clean with very comfortable bed and pillows. AC and Wifi are great. Great hospitality from all the staff. Breakfast buffet is good. There is a big shopping mall just across the street (2 mins walking distance). Highly recommended!

Dear ANASTASIA F., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to know that you enjoyed your stay and found our Privilege Twin Room spacious, clean, and comfortable. It is also rewarding to hear that the quality of our bedding, air conditioning, WiFi, breakfast buffet, and our strategic location contributed positively to your experience. Your kind words about the hospitality provided by our team are truly appreciated and will be shared with all our staff as encouragement to continue delivering exceptional service to every guest. Thank you as well for recommending our hotel. We look forward to welcoming you back to Mercure Serpong Alam Sutera for another comfortable and memorable stay in the near future. Warm regards, Jessica Uekermann General Manager

Customer review rating 4.5/5

Natalia K. Families - Confirmed reviews ALL

I booked multiple rooms for a family staycation. Rooms were very large, beds were comfortable, the gym and pool were great too. The free parking was also a bonus!

Dear NATALIA K., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your family staycation and for taking the time to share your review with us. We are delighted to learn that you enjoyed our spacious rooms, comfortable beds, and amenities. It is also wonderful to know that our gym, swimming pool, and complimentary parking added value to your overall experience. Your kind words are truly appreciated and serve as great motivation for our team. Your review will be shared with the entire team, as we continuously strive to provide memorable experiences for all our guests. We sincerely hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the near future. Thank you and best regards, Jessica Uekermann General Manager

Customer review rating 5.0/5

Arya J. Business - Confirmed reviews ALL

Pengalaman menginap sangat menyenangkan lokasi strategis, also thank you for the helping and assisting nasya from front office

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us and for taking the time to share your review with us. We are delighted to know that you had a pleasant stay and enjoyed our strategic location. It is especially rewarding to learn that our service contributed positively to your experience. Your kind appreciation for Nasya from our Front Office team is truly appreciated and will certainly be shared with her. Recognition such as yours motivates us to continue delivering exceptional hospitality to all our guests Your review will be shared with the entire team, as we strive to make every stay a memorable experience. We sincerely hope to have the pleasure of welcoming you back to Mercure Serpong Alam Sutera in the near future. Thank you and best regards, Jessica Uekermann General Manager

Other web-users rate our hotel

  • 259 reviews 9.5/10 Location
  • 567 reviews 7.8/10 Room
  • 715 reviews 9.2/10 Service
  • 14 reviews 4.2/10 WiFi
  • 304 reviews 7.9/10 Cleanliness
  • 225 reviews 8.2/10 Breakfast
  • 125 reviews 5.4/10 Comfort
  • 22 reviews 5.9/10 Wellness Area

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