Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 790 reviews

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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  790 reviews

TripAdvisor Rating  4.8/5  3,522 reviews

Customer review rating 4.5/5

The J. Families - Confirmed reviews ALL

A very welcome experience and well located design of the new renovated room.

New chefs with a Scrumptious dishes, you won't stop taste it until you done

TripAdvisor rating 5.0/5

R12Q1 TripAdvisor review

I've stayed at Mercure Alam Sutera a few times, but this time was different. The hotel is starting to improve. Despite being under renovation, the modern 4-star service is still delivered with style. Some of the rooms have been renovated to be more attractive and very modern, the rooms are equipped with android smart-TV, which allows you to explore without limits. Thanks to Yadi and Dwi, the Housekeeping staff for making the rooms clean and comfortable. More importantly, the new chef gives a different feel to the hotel's cuisine, as if you are enjoying a home-cooked meal with feeling. All the food served makes you reluctant to stop trying and savoring to the last drop. Overall, mercure Alam Sutera has a scrumptious dishes. Thanks to the new chef and his team who have given a new sensation to the dishes served, thanks also to Kholik and Pian. The service at the Resto was also quite impressive. All the staff are friendly and always offering help, responding to requests quickly. thank you to Budi and Regina who have provided the best service and still remember me. thank you also to the other resto staff dendi and irvan. It looks like the management is making savings, but the service from the hotel staff still maintains the tradition of hospitality and sincerity in serving guests. The meeting rooms are comfortable with modern and sophisticated supporting equipment, no need to use projectors and screens anymore; Mercure provides a large Smartboard Monitor. Thanks to Adnan, the technicians are always ready to help. The Banquet team who standby around the meeting room really provide the best service, once gave direction to serve the meeting participants, then proactively and initiative implemented perfectly. Thank you Koza, you're the best. There's something different about the coffeebreak provided, not only the great taste but the variety of snacks that make you forget that there's still lunch and dinner waiting. The location of this hotel is very strategic, opposite the mall, next to the hospital, the mosque is close by. Opposite the hotel are also many delicious street food locations. Even better, despite being on the edge of a busy road; the noise of vehicles is not heard in the meeting room. The lobby is quite cozy, friendly welcome from security and doorman. Thank you to Fitri and Audrey for serving us wholeheartedly. Especially, thank you to Noviani the Director of Sales who has provided satisfactory support for the meeting activities since before it took place even after the activity ended. Overall, Mercure Alam Sutera provides a slightly different but memorable experience. Hopefully all the best services can be maintained even better; so that guests who stay and new guests get a pleasant impression.

Customer review rating 3.5/5

Chi C. T. Business - Confirmed reviews ALL

Nice hotel with lot of food within walking distance. However, dislike the room’s smell wt tobacco, though had requested non-smoking room - floor2.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for your feedback. We\'re pleased to hear you enjoyed our location and the variety of nearby dining options. However, we’re truly sorry to learn about the tobacco smell in your room despite your request for a non-smoking space. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We appreciate you bringing this to our attention and hope to have the chance to provide you with a more comfortable stay in the future. Our best regards, Jessica Uekermann General Manager

Customer review rating 3.5/5

Lianto G. Business - Confirmed reviews ALL

Overall the experience was good however there were two things that can be improved: 1. The room is not bright enough. Compared to other hotels I stayed for business trip, Mercure’s room was the dimmest. Housekeeping dept. gave one portable light but that not standing type that can shone brighter. 2. The hotel provided slipper was too slippery if you walk on tile surface. While I try to be careful, almost fell down few times.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your experience with us. We\'re pleased to know that overall you had a good stay, and we truly appreciate your honest feedback on the areas where we can improve. We sincerely apologize for the inconvenience caused by the room lighting and the slippers. Your comments have been shared with the relevant departments — we are currently reviewing our lighting setup and exploring better in-room lighting solutions. Regarding the slippers, we will also reevaluate the materials to ensure guest safety and comfort, especially on tile surfaces. Your feedback is invaluable in helping us enhance the quality of our service. We hope to have the opportunity to welcome you back and provide a better experience in the future. Our best regards, Jessica Uekermann General Manager

Customer review rating 4.5/5

Fahnudi D. G. Business - Confirmed reviews ALL

I was stayed during my business trip and intentionally to picked the hotel because of where it’s located (very close to mall and not too far with some interesting shopping & culinary area such as Jakarta Premium Outlet, Flavor Bliss). It wasn’t my first time stay here and have always found that the room is clean and comfortable.I had a chance to try the swimming pool as well, not too big but it’s enough to refresh my body by swimming The breakfast menu were completed too (please do not compare with 5stars hotel menu) even i can find Lontong (rice cake) & Beef Rendang on the menu and i liked it! I would like to send my appreciation also to the Hotel Staffs from the Security at the Lobby, Concierge team, Reception team and ofcourse Restaurant staffs (Chefs, Egg station Chefs, Waitress) - they are all very kind and helpful with their service with smile :) Thank you Mercure Serpong Alam Sutera, i hope i have chance to stay there again next time!

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are truly honored to have been your chosen hotel during your business trip, and even more delighted to know that you have returned for another stay with us. It’s wonderful to hear that our location, close to shopping and culinary destinations like Jakarta Premium Outlet and Flavor Bliss, added convenience to your trip. We\'re also glad that you found our rooms consistently clean and comfortable, and that you enjoyed a refreshing swim in our pool. Your appreciation for our breakfast variety, especially the Lontong and Beef Rendang, means a lot to our culinary team. We’re happy you had a satisfying dining experience! Most of all, thank you for recognizing our dedicated staff — from Security, Concierge, Reception, to our Restaurant team. It’s always encouraging to hear that our team’s warmth and service made your stay more memorable. We look forward to welcoming you back to Mercure Serpong Alam Sutera in the near future. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 305 reviews 9.5/10 Location
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  • 14 reviews 6.5/10 WiFi
  • 258 reviews 7.3/10 Cleanliness
  • 207 reviews 7/10 Amenities
  • 162 reviews 7.4/10 Breakfast
  • 137 reviews 6.1/10 Comfort

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