Mercure Serpong Alam Sutera 4 stars

Name: Mercure Serpong Alam Sutera | 4-star International Hotel - ALL
Address: Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, TANGERANG, 15325, Indonesia
Telephone: +622129668668
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 808 reviews

Best price
guarantee

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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

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Mercure Serpong Alam Sutera

Hotel for travellers looking for local and authentic experiences

Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas and world's leading medical autorities.
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Please feel welcome to enjoy the magnificent view and facilities of Alam Sutera, experience one-stop shopping center that suits your needs as a business traveler and create memorable moments with your family

Jessica Uekermann, Hotel Manager

ALLSAFE approved hotel

Hotel extras

Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Superior Room with Queen Bed

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Superior Room with twin beds

3 persons
26 m² / 279 sq ft

Bedding 2 x Single bed(s)
Views: City View

Room

Superior 1 Queen Bed Pool View

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

Room

Privilege Room with Double Bed

3 persons
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Privilege Room with Twin Beds

3 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

+62 21 29668668

+62 21 29668658

SERPONG STATION

Railway station

Access: 11.8 km / 7.33 mi 20 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

One of the best hotel in town

temy_suhuda158 12/6/2023 TripAdvisor review

In my second visit still mercure is one of the best hotel for me The lobby and the resto are cozy place to hang out with friends Thank you Zahra for the hospitality in the resto, the food so tasty and mouthwatering

Good Experience

Surya Business - 11/28/2023 Confirmed reviews ALL

Good services, the food is variety and the taste is quite good.

Dear Mr Sugito / Surya Hadi Kusuma, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your review of your stay at Mercure Serpong Alam Sutera! We are delighted to hear that our food and staff exceeded your expectations. It was a pleasure having you with us and we truly appreciate your kind words. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

Clean room with very attentive staff

Cary B. Business - 11/28/2023 Confirmed reviews ALL

Any issues were resolved quickly. Would like more English language stations or at a minimum, more English subtitles. Every morning I was greeted at breakfast by Budi who provided excellent customer service. Nicely located near mall for dinning choices other than the hotel restaurant.

Dear Mr. Cary Roy B., Thank you for your positive review of your recent stay at Mercure Serpong Alam Sutera. We are delighted to hear that our staff was attentive and helpful in resolving any of your issues. We also appreciate your kind words for Budi at breakfast for providing excellent customer service. We value the feedback and will pass on this to our team. We understand that you would like to see more English language stations or subtitles and we are constantly looking to improve our services so that we can meet the needs of all our guests. Thank you for staying with us and we hope you come back soon! Warmest regards, Jessica Uekermann General Manager

Pleasant hotel to stay

Anonymous Couples - 11/27/2023 Confirmed reviews ALL

Pleasant stay with helpful & friendly staffs. Close proximity to mall & dinner place is a plus point.

Dear Mr Mohammad Sjarifudin, Thank you for your feedback on your stay at Mercure Serpong Alam Sutera! We are delighted to hear you enjoyed our helpful and friendly staff, as well as our convenient location near the mall and restaurants. At Mercure, we strive to create an enjoyable and comfortable experience for each of our guests. We look forward to welcoming you back soon. Sincerely, Jessica Uekermann General Manager

Kids Friendly Hotel at Alam Sutera

Passport03546239453 11/25/2023 TripAdvisor review

Had fun experiences while stay at Mercure Alam Sutera. The hospitality was amazing. There was kids activity at Sunday morning, and the staff was so helpfull and cheerfull. Thank you Kak Lila! Raffasya was so happy 🥰

Dear Passport03546239453, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your review of your stay at Mercure Serpong Alam Sutera! We are delighted to hear that you had a fun experiences here with us. It was a pleasure having you with us and we truly appreciate your kind words about our staff especially Kak Lila. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

283 reviews 9.5/10 Location
436 reviews 7.9/10 Room
599 reviews 9.2/10 Service
20 reviews 8.2/10 WiFi
245 reviews 8.4/10 Cleanliness
154 reviews 8.2/10 Breakfast
115 reviews 6.1/10 Comfort
8 reviews 0.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.