Customer review rating (ALL Rating) 4.4/5 820 reviews
Mercure Serpong Alam Sutera
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
Telephone +62 21 29668668
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Access: 11.8 km / 7.33 mi 20 min drive
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Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
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Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
Budi N TripAdvisor review
The hotel location was perfect near to living world mall, food stall flavor bliss, and this town is known for bycicling and jogging. The food is nice, the staff is super friendly especially Dita in front desk. Thank you Mercure serpong alam sutera
Dear 47budin, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Good location, great service
Customer review rating 4.0/5
Marianne T. Friends - Confirmed reviews ALL
We had a memorable staycation in Mercure, service was great and staff are so friendly.
Dear Miss. Marianne T., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. Our team endeavors to provide a warm level of service that is synonymous our warm hospitality, and we are heartened that we have been able to create a memorable experience for you. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager
Improved since previous visits
Customer review rating 4.0/5
Ram Business - Confirmed reviews ALL
Thank you for my recent weeklong stay at MERCURE Alam Sutera. I have visited a few times before and I can see that the staff and accommodations have improved Your restaurant manager Mr Budi was excellent and I can single him out for his very attentive and professional efforts
Dear Mr. Roger M., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team especially Budi which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager
Customer review rating 3.0/5
Rajendra Business - Confirmed reviews ALL
The room (522) had beams and was awkward shaped as it was the end room. The beam was above the bed and the sofa seater which made me uncomfortable. Ver few vegetarian options in the restaurant. Breakfast was good with fresh juices. Inspite of staying for 2 weeks they could not give me a late checkout of 3 hours and charged it.
A very disappointing stay.
TripAdvisor rating 1.0/5
Mattchiswick TripAdvisor review
A very disappointing stay. I specifically requested a non smoking Room. My flight was late and I didn't arrive at the Hotel until 21.00. Upon arrival I was told that there were no non smoking rooms available and I would have to PAY for an upgrade. I am very surprised at the attitude of such a large European Hotel group. Not a very fair way to treat a guest who doesn't want to stay in a filthy smokers room. Before writing this review I emailed the Hotel FAO the General Manager to give them a chance to resolve. No body bothered to email back. Upon checking out I asked to see a Manager and was told that "nobody was available". Furthermore the room was tired. The Wardrobe wouldn't close properly meaning the light stayed on permanently. First time. Last time and I shall be escalating this with ACCOR.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price