Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 772 reviews

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  772 reviews

TripAdvisor Rating  5.0/5  3,308 reviews

A Good stay

TripAdvisor rating 5.0/5

Jerry L TripAdvisor review

Preferable hotel to stay, been to this hotel many times, Nice hotel in a great location. The hotel was clean and easy to navigate. The room was also neat and clean, and the bed was very comfortable. The staff were friendly and helpful throughout my stay. Keep up the good work, I will definitely be back as always

Restaurant and hotel review

TripAdvisor rating 5.0/5

Johanes W TripAdvisor review

Budi and team provide us a great hospitality. The food and the services over here are also make us feel like home. For me its the best decision that i make this week. The price also very reasonable for this kinda of service. Its really a pleasure to spend family time over here

Dear Johanesw984, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

KM LAU

TripAdvisor rating 5.0/5

LAU K TripAdvisor review

Very good service with friendly staff as specially in breakfast hall. His name is Mr. Budi. Added with the receptionist staffs are lady. Most time follow up with guess when is check-in time and so on. Her name is Lila if not mistaken Keep going continue the performance

Dear Lauk525 , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Homy

TripAdvisor rating 5.0/5

Yudi D TripAdvisor review

Nice and clean, mr. Korib good on clean up the room. The view nice to, the road good when we bike inthe morning and afternoon. In the night, easyli to find food and restaurant near the hotel & food at the hotel too, the road is very wide to when use a bike and safe

Dear 376yudid , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Unfriendly restaurant staff

TripAdvisor rating 1.0/5

wilson t TripAdvisor review

Staff unfriendly and kick us out softly and directly cut electricity and cut the lights off. Not a good way to treat guests. treat us racist. 1 star service for that and cannot ask guest politely. Very unprofesional especially in the service industry

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Other web-users rate our hotel

  • 315 reviews 9.5/10 Location
  • 485 reviews 7.7/10 Room
  • 620 reviews 9.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 266 reviews 7.7/10 Cleanliness
  • 158 reviews 7.6/10 Breakfast
  • 57 reviews 9.7/10 Pool
  • 7 reviews 0/10 Bar

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