Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 747 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  747 reviews

TripAdvisor Rating  5.0/5  3,161 reviews

Excellent service!

TripAdvisor rating 5.0/5

Anissa H TripAdvisor review

Never been disappointed with this hotel. The service was excellent and the staff all friendly and helpful, especially Dita, Angga, and Evi in the reception. The kids activity was also a great thing to do when you're staying with kids. Will surely come back again!

you, me

TripAdvisor rating 5.0/5

Michie Y TripAdvisor review

stayed here with my partner for a night. the room is clean and comfortable, thank you for giving me and my partner beautiful moments the service could be further improved because I needed something when I wanted to check out but it wasn't delivered but it wasn't a big problem for me 💗

Dear 522michiey, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to review Mercure Serpong Alam Sutera and we appreciate your positive feedback. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Kind regards, Jessica Uekermann General Manager

Clean hotel with friendly staff.

TripAdvisor rating 5.0/5

Paradise04895828624 TripAdvisor review

I had a few issues with the room, but the hotel receptionists were able to resolve. I am happy with my stay, I love the friendly staff, including one named Evy, thank you to her for being such a charm. I do look forward to coming again another day.

Dear Paradise04895828624, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to review Mercure Serpong Alam Sutera and we appreciate your positive feedback. It was a pleasure having you and your team and we truly appreciate your kind words to our team member specially appreciation to Evi one of our reception. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Kind regards, Jessica Uekermann General Manager

Well located. Amenities

Customer review rating 4.5/5

Maisie W. Business - Confirmed reviews ALL

Been to Mercure almost the time it opens door I. Alam Sutera. Always look forward to the ever welcoming hospitalities extended. Thanks 🙏 As expected of older property, some rooms facilities require more attention. The shower water stream hot/cold is no longer running well. Power tripping in early hours in the morning. All towels are washed but some look dull old… Hopefully my next stay be even better. Thank you, W. Sook Choon Please keep

Gód

Customer review rating 4.0/5

Carl Business - Confirmed reviews ALL

It was good

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Other web-users rate our hotel

  • 307 reviews 9.5/10 Location
  • 449 reviews 7.4/10 Room
  • 581 reviews 9/10 Service
  • 10 reviews 8.2/10 WiFi
  • 247 reviews 7.7/10 Cleanliness
  • 153 reviews 7.3/10 Breakfast
  • 59 reviews 9.8/10 Pool
  • 9 reviews 0.8/10 Bar

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