Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,414 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Serpong Alam Sutera
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+ 24 Services
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Room 1

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Children's age

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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side, Pool side *

* Subject to availability

Privilege Room with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Non contractual photo

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Non contractual photo

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,414 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,300 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good choice for business and family trip

TripAdvisor rating 4.5/5

fenty o Business - 28/06/2020 TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

Expectations met

Customer review rating 4.3/5

Nads Couples - 23/03/2020 Confirmed reviews ALL

I think the service was exquiste. All staff was friendly and completely helpful. I really appreciate it. Keep up the good work.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved one. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good stay and well located

Customer review rating 4.3/5

Bil Business - 23/03/2020 Confirmed reviews ALL

Everthing ok good

Dear Bil, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

good design

Customer review rating 4.3/5

Herman C. Friends - 23/03/2020 Confirmed reviews ALL

Love the room arrangement, just need bigger TV

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service, as well as your input, will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Customer review rating 4.3/5

Andrew M. Business - 20/03/2020 Confirmed reviews ALL

Very positive. The staff were very friendly.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager
Customer review rating 4.3/5

H. Business - 17/03/2020 Confirmed reviews ALL

I saw in the breakfast several times that your people touching the bred without glooves. This is totally not up to the international standarts. Your girl stuff using cloves and all the guys not why is that??? Specially this time with the virus this is totally not acceptable I want to have an answer from you on this please

Friendly, helpful environment and convenient business stay

Customer review rating 4.3/5

Ringo K. P. H. Business - 16/03/2020 Confirmed reviews ALL

Good and satisfied stay.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction and concerns towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Well located

Customer review rating 4.3/5

Yaniko Families - 14/03/2020 Confirmed reviews ALL

Please concern to develop custommer services

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your experience during your visit in our hotel. Please kindly accept our sincerest apology for the inconveniences caused during your visit. We deeply regret that you had to experience an unpleasant arrival. We hope that you might share the details in order for us to be able to improve our service in the future. The entire team is looking forward to getting another chance to serve you again at our hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

overall good

Customer review rating 4.3/5

Nuzirwan Families - 12/03/2020 Confirmed reviews ALL

overall good.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Good solid professional

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of solid and professional staffs. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Close to office

Customer review rating 4.3/5

Cut J. Business - 07/03/2020 Confirmed reviews ALL

I have not got any emails to follow up my accorplus member, but overall stay was good and will be back

Dear valued guest, Greetngs from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review with us, especially for choosing our hotel as your residence in Alam Sutera. We are very pleased to know that your stay an enjoyable one and we appreciate your loyalty for our hotel. Regarding your concern about your Accor Plus enrollment request, we do apologize that we might not be much of a help as you have to contact the Sales person right away in order to follow up regarding this matter. Thank you again for staying with us and we are looking forward to your next visit at the soonest time. Our best regards, Jessica Uekermann General Manager

Well located

Customer review rating 4.3/5

Bernadetha A. Families - 05/03/2020 Confirmed reviews ALL

Closed with Mall, culinary place and modern market. Nice staff and love the swimming pool.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

An oasis in the busy center of Alam Sutera

Customer review rating 4.3/5

James Couples - 04/03/2020 Confirmed reviews ALL

I was at first disappointed by the lack of coffee in the room, the delay in cleaning the room, and the oddities of the ac, but the staff soon solved these problems, leaving us to enjoy a hotel with an excellent breakfast buffet, very comfortable bedding, and a lovely garden and pool.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the oasis in Alam Sutera! Thank you for taking the time to share your feedback with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. Please accept our sincerest apologies for the inconveniences caused in your room. However we are very relieved to know that our staffs had gone extra mile to solve the it right away. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good stay.. profesional staff.. good breakfast.. and nice location

Customer review rating 4.3/5

Shandy Families - 04/03/2020 Confirmed reviews ALL

Staff was very helpful Breakfast was nice and has many choices Room was clean Bathroom was clean Location is good.. near shopping mall

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Ok

Customer review rating 4.3/5

Endra O. Families - 04/03/2020 Confirmed reviews ALL

The room was not ready, we need to.waut for 5 minutes, when we entered the room, the was no aqua bottles, no tea and the mini bar was not complete. For getting the aqua bottles, I had to call until 3 times. The restaurant menu was not as I used to know, no more yakult and yoghurt, the menu is lessen and to be frank, it was not as delicious as it used to be.

Dear Endra O., Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for staying with us during your visit to Alam Sutera. Please kindly accept our sincerest apology for the bad experience you were having during your stay. It is terribly regrettable that such kind of error occurred and it is our concern to make sure that it wont happen anymore in the future. Therefore all of your concerns will be shared to the entire team, especially the Housekeeping departments for our improvements. Again we do apologize and sincerely hope that we might have another chance to serve you again in the future. Thank you and best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.3/5

Wai Y. O. Business - 02/03/2020 Confirmed reviews ALL

Overall staying two night and not bad. Requested for ear cotton buds by writting in the note but seems like hotel not providing till check out.Noisy sound from the air con unit whole night and can feel wall is vibrating and can heard the motor cycle sound from outside.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Please kindly accept our sincerest apologies for the inconveniences caused during your stay. It is understandable that noises in the room left an unpleasant experience during your stay; please be rest assured that we will take a proper measure to ensure this will never occur again in the future. Your review will be shared to the entire team, especially the Engineering and Housekeeping departments to encourage them in providing a better service in the future We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
Customer review rating 4.3/5

Vinh N. Business - 02/03/2020 Confirmed reviews ALL

Great location, friendly, helpful staffs, new facilities, etc

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

NICE ROOM, GOOD STAY

Customer review rating 4.3/5

Kosit I. Business - 27/02/2020 Confirmed reviews ALL

ROOM IS NICE, CLEAN, COMFORTABLE. BREAKFAST IS GOOD, DINING AREA A LITTLE CROWDED.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the late room readiness on your arrival, please be rest assured that the Housekeeping department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Well located

Customer review rating 4.3/5

Chitra Couples - 26/02/2020 Confirmed reviews ALL

First time stay here, extremely satisfied with the hospitality of all staff. I was handled by aditya ( as i remember ) he was very friendly. I had good quality of sleep.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. We warmly welcome you on your first visit to our hotel and are very positive to be welcoming you back again in the future, knowing how enjoyable your stay was. It is indeed a pleasure to hear all of your compliments and I will surely share this to all the staffs, especially Aditya in Front Office department, to ensure the great service remains in the future. We can not wait to welcoming you again at our hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Perfect staff

Customer review rating 4.3/5

Dr.astasit Business - 26/02/2020 Confirmed reviews ALL

When I arrived fleeing like my home. Your staff so friendly , smiling, and very helpful. As my friend booked my room only one day but actually I need to stay 2 days. She has a good advise and helped me. Thank you her again for help.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that the Front Office department had gone extra mile in delivering our best service to you. We will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

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