Mercure Serpong Alam Sutera 4 stars

I stayed with my family and parents, I appreciate that the reservation team provide all my request.

perfect

The hotel implement covid protocol rightly, except for the lift button that should be pressed directly with hand. The parking lot was very limited, so made us problem to find the slot.

Well located just in front of living world and flavor bliss, good breakfast with a lot of dessert moreover it is a traditional dessert, enough amenities like pool, gym, playground, ps4, bike to lend, gowheels and so on.

Great food, great breakfast, almost all the food selection are tasty and suit to Indonesian tongue. However there is some improvement needed in the room, e.g. shower handle connector is broken, poor water pressure at the shower head and maybe some limitation in the swimming pool is also good idea

Good location, near restaurant and mall.. But less on breakfast (not much menu and the taste is not special)

Comfort and friendly

Very comfy... Very good environment for resting.. nearest food and beverage court... Living worl and flavorbliss

There is a air-conditioner remote control but it was not functioning. The room temperature was unable to adjust. It was depended on hotel setting only. I was freezing at 22 degree C all the times i was inside. Once I report this issue to the hotel. You don't believe how they troubleshoot this problem. A technical guy was sent to the room and open the ceiling to adjust temperature manually. Then the temperature went up to 24 degree C, of course it was not able to reduce. I gave up with this hotel and thank god I was my last night. This hotel is overprice.

I have stayed at the Mercure hotel previously for business and leisure. This time I chose this hotel for my 5 days of hotel isolation as I returned from Australia. I pre-booked the package and found that everything ran smoothly. From check-in to departure - no complaints. Love the big soft bed. The staff were very responsive to my requests. No complaints at all.

Well located. Really close to various places for eating and also great routes for morning walks. Check-in/check-out process was very quick. Hand sanitizers are everywhere in the public space. The room was a little bit small and also not well lighted but very clean and comfortable. The view from the window was also quiet depressing (an empty parking lot). The corridor looked a little bit old (there was some work going on). There are some water dispensers in the corridor to refill your bottles in addition to 2 water bottles per day. Overall, I had a great stay here.

Receptionist inform me that I can't get special price with my accor member, she told because I arrived directly.

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.