Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 771 reviews

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  771 reviews

TripAdvisor Rating  5.0/5  3,301 reviews

Good hotel

TripAdvisor rating 5.0/5

Frank A TripAdvisor review

Good hotel, good staff, always helpful. A caring waiter, Budi. And kind and helpful receptionist, Lila. Budi remember what kind of coffee you prefer. Really impressive! Lila is super! Always texting before arrival to make sure everything is okay.

Recomendation

TripAdvisor rating 5.0/5

Peter S TripAdvisor review

Good clean well equipped hotel located within 30 minutes so close to airport, ideal for business travel, particular shout out to Reifani for her breakfast service in the cafe on ground floor Pricing was reasonable and the rooms well equipped with good facilities.

Great experience, courteous staff with high focus on customisable customer needs

TripAdvisor rating 5.0/5

Discover12674118068 TripAdvisor review

I was at Mercure for a long stay for a business trip. Staff is extremely nice and courteous. Reifani, one of the staff members, took good breakfast care by serving hot americano every day. Extremely enjoyed Indonesian hospitality. Looking forward to coming here for future visits.

Good stay

Customer review rating 4.0/5

Siti M. C. Couples - Confirmed reviews ALL

Overall was nice and hospitality

Dear YAYANG D., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Tepanyaki Buffet

TripAdvisor rating 5.0/5

bangun a TripAdvisor review

We went there with family for the first day of Tepanyaki buffet. Food was good, seafood and meat were fresh, excellent service from Koza, Budi, Fitri and team. Need to work a bit on the air conditioning since it was quite hot. Will be coming back. Thank you

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for coming to our Hotel during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your experience tepanyaki buffet was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 315 reviews 9.5/10 Location
  • 485 reviews 7.7/10 Room
  • 620 reviews 9.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 266 reviews 7.7/10 Cleanliness
  • 158 reviews 7.6/10 Breakfast
  • 57 reviews 9.7/10 Pool
  • 7 reviews 0/10 Bar

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