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Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,349 reviews
Mercure Serpong Alam Sutera
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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Contact email

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :   BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Accessible room

Superior Room with Queen Bed

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side, Pool side *

* Subject to availability

Accessible room

Privilege Room with Double Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Privilege Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Photo non contractuelle / Strictly non binding

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Photo non contractuelle / Strictly non binding

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550 m²

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,349 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,261 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well trained staff

Customer review rating 4.3/5

Reza B. Families - 18/02/2020 Confirmed reviews ALL

Spent our weekend at mercure alam sutra, spacious room, well furnished, complete amenities, huge pool, tasty food, good staff, have birthday surprised, two thumbs up

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Great stay

Customer review rating 4.3/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Im satisfied generally, all my special requested are fulfilled but i still needs to wait since my booking were delay registered in the system. Maybe next time i'll used my member card instead using the other 3rd party

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding your arrival; please be rest assured that the Front Office department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
Customer review rating 4.3/5

Anonymous Solo - 17/02/2020 Confirmed reviews ALL

Appreciate the upgrades

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Regarding your concerns about the pool and the gym, we sincerely hope that you might share what we may improve therefore we will be able to serve you better in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Good location and reasonable price

Customer review rating 4.3/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Friendly and helpful staff.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel of the city. Thank you for spending your time to write us a review about your previous stay with us. We are glad to hear that your stay was pleasant all because of our warm hospitality to you and will share this good review to the entire team. We are looking forward to welcoming you back at our hotel soon. Our best regards, Tan Verawaty Executive Assistant Manager

Good hotel location

Customer review rating 4.3/5

R. U. Business - 14/02/2020 Confirmed reviews ALL

Good hotel location in the middle of Alam Sutra business centre

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our room readiness on arrival; please be rest assured that the Housekeeping & Front Office departments are taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Superb location

Customer review rating 4.3/5

Andy Business - 14/02/2020 Confirmed reviews ALL

I had short stay, only one night. It was pleasant, room was clean and neat. Location is superb. One thing that i dont like is only the bed size which is too small. Overall, great stay

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel of the city. Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Regarding your concern about the bed size, we only have Queen Size bed in all of our room types except for Executive Suite, that you may try on your next visit. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Tan Verawaty Executive Assistant Manager

Good room and food

Customer review rating 4.3/5

Ling Business - 12/02/2020 Confirmed reviews ALL

Satisfied

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Tan Verawaty Executive Assistant Manager

Good Stay

Customer review rating 4.3/5

Franto Families - 11/02/2020 Confirmed reviews ALL

Its not only the hospitality but also the food is perfect....

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable and enjoyable one. We are very pleased to know that it was all because of our warm hospitality and great foods. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Tutti gentili e la camera silenziosa ! Tutto OK !

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Many many thanks to Ms. Shabrina which was very helpful and extremely polite ! Thanks a lot . Luigi C.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that Shabrina at the Front Office department had gone extra mile in delivering our best service to you. We will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Nice place

Customer review rating 4.3/5

Indrasyah Families - 09/02/2020 Confirmed reviews ALL

Bored impression while check in at front desk because of only one officer available and handle the queued guests forgotten with overall facilities. I like the pool, the gym and neared mall and shopping stores. I think the hospitality is the area to improve, it so different environment when i come to this place a few month ago. The employees are so welcoming and warm.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our receptionist staff & check in efficiency; please be rest assured that the Front Office department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Strategic location

Customer review rating 4.3/5

M. Business - 09/02/2020 Confirmed reviews ALL

1- My neighbour room was very noisy (dragged chair on the floor and bank my wall day and night) almost every days. 2- Room cleanliness was not that satisfaction. 3- Food was so good 4- Staff friendly

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Please kindly accept our sincerest apologies for the inconveniences caused during your stay. It is understandable that you were upset to have noisy room next door. We wish that you would have us informed, therefore we might be able to sort it out. Your review will be shared to the entire team, especially the Housekeeping department to encourage them in providing a better cleanliness in the future. We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Perfect location

Customer review rating 4.3/5

Neville B. Friends - 09/02/2020 Confirmed reviews ALL

Great service, great location, close to my favourite restaurant Bandar Djakarta

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your friends. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our strategic location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your friends back at the hotel at the soonest time. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Easy accessibility

Customer review rating 4.3/5

Tarmizi Friends - 09/02/2020 Confirmed reviews ALL

Room is comfortable n sufficiently equipt

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Tan Verawaty Executive Assistant Manager

well located

Customer review rating 4.3/5

Agus H. Y. Business - 09/02/2020 Confirmed reviews ALL

its all a satisfactory stay, except its been much to quiet ambient for the property, touch of live music may gv a fair bit of accent, thru the outdoor premises as well as the cafe, just wonder why cafe is not that busy enough to attract dining adventure,

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We appreciate you sharing your concerns with us and sincerely hope that we could have served you better. All of your concerns will be shared to the entire team, therefore they will be motivated to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Well location

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Should be have fresh vegetable in breakfast.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding the selection of fresh vegetables at breakfast; please be rest assured that the Food and Beverage department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Menyenangkan

Customer review rating 4.3/5

Adi N. Couples - 05/02/2020 Confirmed reviews ALL

Amazing place to stay, great location and views of nature. You may need to a scooter like i did to get around to really experience Mercure Alsut. The place is very accomodating and professional staff. I would rather stau here than an expensive resort any day. It is a little out dating but the rooms are the size as an apartement with kitchen area and lounge plus balcony so that makes up for it !!!. Special thanks to Reza and vera.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Good stay

Customer review rating 4.3/5

M P. P. Business - 04/02/2020 Confirmed reviews ALL

Generally for the price/rate, it was affordable.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Nice Hotel

Customer review rating 4.3/5

Ridwan W. Families - 04/02/2020 Confirmed reviews ALL

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk. I think she need to learnt how to listen, communicate well with the guest and smile to the guest Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review with us, especially for choosing our hotel as your residence in Alam Sutera. We sincerely apologize for the inconveniences caused during your arrival and departure. It is regrettable that such kind of error happened at the first place. Please be rest assured that we are taking proper measure to avoid such error to happen in the future. Therefore, we wish that we will have another chance to serve you again at the hotel to make your experience a better one. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Memorable stay

Customer review rating 4.3/5

Y. Families - 04/02/2020 Confirmed reviews ALL

Check in at 13.00 got room 14.30, it can be better. Only 1 of 3 room have good working AC temp. Disappointed AC maintenance in the middle of peak season, maintenance window should be scheduled on low season. Awesome breakfast, quality, service & variety of food is very good. Fast check out.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera, especially for taking the time to share your valuable review. We are very pleased that you shared your concerns with us and sincerely wish that we could have served you better. Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay. The entire team is looking forward to welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

good stay experience

Customer review rating 4.3/5

Lili Couples - 04/02/2020 Confirmed reviews ALL

I had stay for 2 nights, the room is very comfortable, clean, and not noisy. There is an issue when i check in, the access card can't be used, but the receptionist assist us very kindly and warm, they let us stay at home while waiting until they fix the key. Definitely i will stay in Mercure Hotel again when i visit Jakarta. No chances to try the food, gym, and swimming pool, so can't give more comment about other facilities

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, especially to Front Office department for going extra mile to assist you on your check in. We sincerely wish you could stay here longer, therefore the entire team is looking forward to welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Tan Verawaty Executive Assistant Manager
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