Mercure Serpong Alam Sutera 4 stars

TripAdvisor rating 4.5/5 1,210 reviews
Mercure Serpong Alam Sutera
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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Contact email

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :   BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Superior Room with Queen Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side, Pool side *

* Subject to availability

Privilege Room with Double Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Photo non contractuelle / Strictly non binding

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Photo non contractuelle / Strictly non binding

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,279 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,210 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Boyd T. Business - 23/01/2020 Confirmed reviews ALL

Pleasant staff front desk n especially breakfast Chef at eggs station ! Smiley n a great start to morning

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, Thank you for taking the time to share your positive feedback for your current stay at our hotel. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Verawaty T. Executive Assistant Manager

Convenient area. Pretty well reachable by taxi

Customer review rating 4.3/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Very good as usual. One comment /suggestion is related to room cleaning. Even though I hang my towels properly (to be reused the next day). They were changed during the room cleaning. So that was not necessary for me. To make the staff more aware on the environment saving goals.

Customer review rating 4.3/5

Marc Business - 22/01/2020 Confirmed reviews ALL

Great and friendly staff, clean and frech rooms good location.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Thank you and best regards, Verawaty Tan Executive Assistant Manager

Clean and well organized

Customer review rating 4.3/5

Simone Business - 22/01/2020 Confirmed reviews ALL

Pleasant spaces, good breakfast and clean rooms

Best Hospitality

Customer review rating 4.3/5

Adzim Business - 20/01/2020 Confirmed reviews ALL

Staff were friendly and helpful. Full of smile. The food was nice

Good Stay, Nice Room, Refill Mineral Water outside room

Customer review rating 4.3/5

Rendy P. Business - 20/01/2020 Confirmed reviews ALL

Nice Room, large, clean, but for the public facilities, especially fitness area is so small. The Continental (Asian, Indonesian) Food Taste need improve

Quiet nice experience

Customer review rating 4.3/5

Robianto D. Couples - 15/01/2020 Confirmed reviews ALL

We are satisfied for those two nights though a long queue at the beginning of our visit by the time we checked in... aircon was quiet noisy...but a very great team at your breakfast corner!thank you for bu Vera,pak Risky,pak Alfi and the whole team

excellent

Customer review rating 4.3/5

Putri Families - 13/01/2020 Confirmed reviews ALL

Overall excellent. Hotel location right across a Mall, Restaurant (Bandar Djakarta etc). The hotel staff is very helpful. Nice, clean and spacious room, got a free drinks and glad that they provide an espresso machine. My son enjoys the pool and the PS4 down at the lobby. The breakfast is superb, so many food varieties. Also, I love that this hotel takes the initiative to conserve the environment by placing water dispensers on each floor (no need to buy an extra water bottle!). They also provide bikes for free (6am-6pm)

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Clean and polite staff

Customer review rating 4.3/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

So far ok, but the hotel only provide toiletries only 1 person based on my reservation - the other hotel provide for 2 person eventhough we reserve for 1 person.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Regarding your concern about the room amenities, please be rest assured that we are sharing this information to the Housekeeping department. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Great Staff & Location to stay !

Customer review rating 4.3/5

Ajeet R. Business - 13/01/2020 Confirmed reviews ALL

This was my second stay at this location. Past trip I was not too impressed with F&B. This trip the staff was able to get me a great experience of local cuisine. Thanks As I was facilitating a 2 day workshop the team at Banquet was extremely helpful. Ms Novia Thank You too

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that Novia and everyone at the Food & Beverage department had gone extra mile in delivering our best service to you. We will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

great experience

Customer review rating 4.3/5

Thika Families - 13/01/2020 Confirmed reviews ALL

the room was good, and i love the breakfast so much

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our breakfast. Your kind review will be shared to the entire team, especially the Food & Beverage department, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Very friendly staff and good service. But, there is a need to freshen up the rooms.

Customer review rating 4.3/5

Eric A. Business - 13/01/2020 Confirmed reviews ALL

Very friendly staff and good service. But, there is a need to freshen up the rooms.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera. We are very pleased to know that our service had met your satisfaction. As what you concerned about the room decoration; please be rest assured that the Engineering department will take a proper measure for our improvement. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Thank you and best regards, Cyril MAS General Manager
Customer review rating 4.3/5

Ekok Families - 13/01/2020 Confirmed reviews ALL

All great..especially the staff at resto check in..when i buy add.breakfast..shee offered me to become members to get 50% disc but im to lazyy to do it But overall it was agreat experiencds

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

satisfied and happy

Customer review rating 4.3/5

Dwi P. R. Families - 13/01/2020 Confirmed reviews ALL

We're happy for staying at Mercure Alsut. The ambience and swimming pool very comfy for family staycation. We'll back soon for family staycation again! We loved the menu for breakfast too...

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and warm hospitality that we offered. Your kind review and compliment will surely be shared to the entire team, as I believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Time for check in is to long

Customer review rating 4.3/5

J. Families - 12/01/2020 Confirmed reviews ALL

When i want to check in, i must wait til 2 Pm which mean its to long. Employee not friendly n not ready to help cust they just gather in one place n not at the place they should be, like the door boy there is no one at the door when we want to exit, my kids cannot open it coz it so heavy n my hand full off baggage.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, teh jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We do apologize for the inconveniences caused during your stay. Please be rest assured that we will share your concerns to all the staffs, especially the Front Office department for our future improvement. However, please be informed that indeed check in time starts at 2 P.M, as it is also written in the booking confirmation. We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Satisfied

Customer review rating 4.3/5

Putri M. Families - 12/01/2020 Confirmed reviews ALL

The services was good, the room was clean and comfortable. My kids were happy to spend time at mercure hotel

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you and your loved ones enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and cleanliness. Your kind review and compliment will surely be shared to the entire team, as we believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

had good expectations from Holiday Inn

Customer review rating 4.3/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

WITH UNCLEAR COMMUNICATION DURING CHECKIN THEY TOOK THE PAYMENT IN ADVANCE WHILE SWIPING THE CREDIT CARD , RATHER THAN BLOCKING THE AMOUNT , THIS WAS UNACCEPTABLE THEY INSISTED ON SIGNING THE CREDIT CARD STATEMENT IN ADVANCE WHICH IS NOT A NORM ATOTHER HOTELS SINCE WE TRAVEL WORLDWIDE WE KNOW THE NORMS. tHE RECEPTION SOUNDED LIKE SWEET SPEAKING BEGGARS ( SOORY BUT THIS WSA REALITY)

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. We sincerely apologize for the inconveniences caused during your stay. Asper the information that you provided us and further investigation, indeed your payment was charged right away upon check in as our Front desk agent had asked you earlier. We normally make guests put some amount of deposit but we allow direct payment depending on guests' convenience. What you signed was an agreement that if any charges beside the room (such as laundry, in-room dining, spa) apply, you have to pay directly. However please be rest assured that your concern will be shared to the Front office department for our improvement in the future. We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Always great service

Customer review rating 4.3/5

A. Business - 12/01/2020 Confirmed reviews ALL

I always stay at the Mercure in Alam Sutera when i am in Jakarta for business. The room, staff and service are always good. The location also works as there are nice places to go for dinner and shopping close to the hotel.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

End of year staycation

Customer review rating 4.3/5

Petrucci Families - 11/01/2020 Confirmed reviews ALL

Minus : - only 1 receptionist on 30th dec 14.00-15.00. Need 1 hour queue to checkin. - incomplete room compliment (no sandals, no mineral bottles) Pros : - just a walking distance to living world mall, flavor bliss food center and omni hospital - breakfast was great, a lot of choices and all of them are delicious - very great swimming pool atmoshpere

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with to spend your year end holiday and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding your check in and room amenities experience; please be rest assured that the Front Office and Housekeeping departments are taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Very good

Customer review rating 4.3/5

T. Families - 11/01/2020 Confirmed reviews ALL

It's convenient and clean

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
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