Mercure Serpong Alam Sutera 4 stars

Name: Mercure Serpong Alam Sutera | 4-star International Hotel - ALL
Address: Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, TANGERANG, 15325, Indonesia
Telephone: +622129668668
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 846 reviews

Best price
guarantee

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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

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Mercure Serpong Alam Sutera

Hotel for travellers looking for local and authentic experiences

Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas and world's leading medical autorities.
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Please feel welcome to enjoy the magnificent view and facilities of Alam Sutera, experience one-stop shopping center that suits your needs as a business traveler and create memorable moments with your family

Jessica Uekermann, Hotel Manager

ALLSAFE approved hotel

Hotel extras

Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Superior Room with Queen Bed

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Superior Room with twin beds

3 persons
26 m² / 279 sq ft

Bedding 2 x Single bed(s)
Views: City View

Room

Superior 1 Queen Bed Pool View

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

Room

Privilege Room with Double Bed

3 persons
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Privilege Room with Twin Beds

3 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

+62 21 29668668

+62 21 29668658

SERPONG STATION

Railway station

Access: 11.8 km / 7.33 mi 20 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

friendly.

1jihching 9/23/2023 TripAdvisor review

The receptionists are willing to help and friendly. There is an event in the lobby for International Day of Sign Language. They will teach you how to use simple sign language and film a short video. They are passionately sharing the idea, which is so touched!

Good stay in mercure

Seto A 9/21/2023 TripAdvisor review

the room very neat and comfortable, i stay for many times. food also good but the only matter is.the wifi connection wasnt really fast but most of the time i really like to stay here especially lila who always assist me when i need something. I WILL DEFINITELYCOMEBACK

Very friendly staff

NNaseh 9/21/2023 TripAdvisor review

Staff here are genuinely friendly, going beyond their ways to make you feel comfortable. Out of all, there is one young guy named Ryuka, he is super helpfull and after one day he rememebered my morning habit of having a cup of hot soy milk, so the next day he proactively asked and prepared very fast, I felt at home

Reception Staff

Felifelifeli23 9/20/2023 TripAdvisor review

I love staying here, definitely will be back to stay here. Their services, food and ambience were amazing! Thanks to Alex the reception staff that willing to help me and my family during my stay, hope we will meet again soon <3

Dear Felifelifeli23 , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

My good experience here

Urassaya W Families - 9/19/2023 TripAdvisor review

Location is good. Many places is nearby. It’s able to walk to shopping mall, another plaza and the market in the opposite side of the hotel. It is also close to town center. This town is fine to walk and ride a bike. I was there for 4 nights. Hotel staffs are so nice and friendly esp. Koza and Ryuka but the others are also kind. They take care of us so well. There are a lot of parking lots but here, in Indonesia, it is very convenient to call for a taxi. You can order from App Bluebird or you can ask a hotel reception to get it from you. I recommend the second way.

Dear Urassaya, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review and leave us a perfect score. I am pleased to know that your stay was an enjoyable one and your experience here was a satisfactory. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise specially for our staff Koza and Ryuka. I very much look forward to welcoming you and your family back with us on your next visit. Thank you again for choosing our hotel, we sincerely hope to have another experience to serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Jessica Uekermann General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

247 reviews 9.5/10 Location
419 reviews 7.8/10 Room
559 reviews 9/10 Service
20 reviews 8.8/10 WiFi
237 reviews 8.3/10 Cleanliness
134 reviews 7.4/10 Breakfast
109 reviews 5.7/10 Comfort
8 reviews 0.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.