Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 852 reviews

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ALLSAFE approved hotel

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  852 reviews

TripAdvisor Rating  5.0/5  2,984 reviews


TripAdvisor rating 5.0/5

Scenic57564976885 TripAdvisor review

Good place with strategic location , many culinary front of the hotel. The room was Good with pool view. Breakfast has so many choice. Good service from all staff especially front office mba Ade who is friendly and helpful. Thanks Mercure hotel will come back again

Good stay

TripAdvisor rating 5.0/5

Frans B TripAdvisor review

Overall good stay in this hotel, good location with a lot of food venue surrounding. Friendly and helpful hotel staff specially mba Ade who handle me checking in, check in process fast and smooth. Room was okay and swimming pool area is convenient place to chill here with the pool bar.


Customer review rating 2.0/5

Fandi Families - Confirmed reviews ALL

Toilet smells so bad when i entered the room Even the cleaner must return 3 times and made us uncomfortable

Business meeting

TripAdvisor rating 5.0/5

Aldo Y TripAdvisor review

Hotel strategic location like the vibes but not good taste. The services is good ,Room is good The facilities are complete The tasted food are less All the staff friendly especially ms evi Thank you for mercure

nice and feel welcomed stay

Customer review rating 5.0/5

Ridwan K. Families - Confirmed reviews ALL

we really assisted very well, from the very prior to our stay. and surprisingly, the stay was above and beyond my expectation. they served us personally..keep up the good work, especially for Lila (for the extraordinary service)

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Other web-users rate our hotel

  • 249 reviews 9.5/10 Location
  • 420 reviews 7.7/10 Room
  • 563 reviews 9/10 Service
  • 21 reviews 9.1/10 WiFi
  • 239 reviews 8.2/10 Cleanliness
  • 135 reviews 7.5/10 Breakfast
  • 110 reviews 5.9/10 Comfort
  • 8 reviews 0.8/10 Bar

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