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Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,651 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Serpong Alam Sutera
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+ 14 Services

Hotel extras

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325 tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodation(s)

Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View, Pool side *

Subject to availability

Privilege Room with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

MOCCA

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

MANIZ POOL DECK BAR

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,651 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,490 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent service staff

Customer review rating 4.5/5

Patrick Business - 04/06/2021 Confirmed reviews ALL

Service staff were all very helpful and friendly. Made my staff at the hotel very pleasant

Dear Mr. Patrick T., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our friendly and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Just stay at our room

Customer review rating 4.0/5

Nn Families - 04/06/2021 Confirmed reviews ALL

So far room is comfortable, clean but unfortunately we can't open the window and we can't swim. And the importants things, there is no hotel room restriction. So many people in loby when we checked in but this is the first time we stay at hotel since pandemic period.

Dear Mrs S., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera. We are delighted to hear that you had a comfortable and clean room while staying with us. Referring to your concern regarding the window that could not be opened it was designed for the safety of our guest, and as well as the swimming pool at that time we following the local city regulation to temporary closed during Idul fitri until the end of the May and it was unfortunate that it happen to you during your stay, However we are glad to inform you that the swimming pool now is open. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back in our Hotel in the near future. Sincerely, Jessica Uekermann General Manager

Almost perfect stay

Customer review rating 4.0/5

Kartika Families - 03/06/2021 Confirmed reviews ALL

Love the room size and design Perfect pool and playground for kids Nice varieties for breakfast, only shortstaff in the restaurant, so we have to wait to be served

Dear Miss Kartika M., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our perfect pool and playground for kids as well as the varieties of the breakfast, however we apologize for the queuing and delaying service at the restaurant that did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Good Location & nice breakfast

Customer review rating 3.0/5

Silvia S. T. Families - 30/05/2021 Confirmed reviews ALL

Actually this hotel is good & we like staying here. However we had not a good experience related the room card access when tried to go up from lobby. It couldn't work (in the elevator) til 3 times!! And needed extra efforts to queue to the front office, informed the staff & got the fixed one. I didn't get mad for the 1st & 2nd time , but I was very upset for the 3rd time and asked to meet the duty manager. And I found another guest got the same problem too. This is 4 star hotel , can the respective parties pay attention to this issue. Really thanks may share this.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We sincerely apologize for the inconveniences caused and appreciate you sharing your concerns with us. Your concerns regarding the lift access will be shared to the Engineering team, therefore we will be able to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Enjoyable 96 hours.

Customer review rating 4.0/5

Nero L. Solo - 28/05/2021 Confirmed reviews ALL

Quite an acceptable experience, The staff courtesy and professionalism is spot on and as expected. Now, About the establishment itself... while all the necessary amenities & tid-bits were there and working just fine, the room or even the whole building could use or even should get a refreshment works considering the price asked. But all and all, all things considered.... The overall experience is still very acceptable.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel during your visit to Alam Sutera. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review and concerns will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Great service during peak season

Customer review rating 4.5/5

Andreas T. Families - 25/05/2021 Confirmed reviews ALL

I stayed with my family and parents, I appreciate that the reservation team provide all my request.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

wonderful tonight

Customer review rating 5.0/5

William J. N. I. Couples - 24/05/2021 Confirmed reviews ALL

perfect

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.0/5

Nancy Families - 22/05/2021 Confirmed reviews ALL

The hotel implement covid protocol rightly, except for the lift button that should be pressed directly with hand. The parking lot was very limited, so made us problem to find the slot.

Dear Miss Nancy K., Thank you for taking your time to share your experience at Mercure Serpong Alam Sutera. We are delighted to hear that you are had a good time while staying with us. The safety and well being of our guest is our top priority. Referring to your concern regarding the lift button, there is an announcement to use the tissue that we have already provided for every guests. However I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Well located, good breakfast, enough amenities

Customer review rating 4.0/5

Anthony C. Families - 21/05/2021 Confirmed reviews ALL

Well located just in front of living world and flavor bliss, good breakfast with a lot of dessert moreover it is a traditional dessert, enough amenities like pool, gym, playground, ps4, bike to lend, gowheels and so on.

Dear Mr. Anthony C., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding our Hotel location, the meals as well as the Hotel facilities and amenities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Great breakfast

Customer review rating 4.0/5

Albert Families - 17/05/2021 Confirmed reviews ALL

Great food, great breakfast, almost all the food selection are tasty and suit to Indonesian tongue. However there is some improvement needed in the room, e.g. shower handle connector is broken, poor water pressure at the shower head and maybe some limitation in the swimming pool is also good idea

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. I am entirely pleased to read your comments, especially knowing that your stay was an enjoyable one. Of course, not to forget your kind review for our improvement. I am very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Jessica Uekermann General Manager

Good location

Customer review rating 3.0/5

Anonymous Families - 08/05/2021 Confirmed reviews ALL

Good location, near restaurant and mall.. But less on breakfast (not much menu and the taste is not special)

Dear D., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. In regards of breakfast menu and taste of our restaurant, we will definitely try our best to improve and please rest assured that your concern already shared to the related department for improvement. We do hope that your next stay will be a more pleasant experience and we can not wait for it as soon as possible. Thank you and best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.0/5

Tyasning Y. Families - 08/05/2021 Confirmed reviews ALL

Comfort and friendly

Dear Tyasning Y., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good stay... Hygene room...

Customer review rating 4.0/5

Yessy P. Families - 03/05/2021 Confirmed reviews ALL

Very comfy... Very good environment for resting.. nearest food and beverage court... Living worl and flavorbliss

Dear Yessy p., Warmest Greetings from Mercure Serpong Alam Sutera, Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that everythings was ok during your stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

disappointed

Customer review rating 1.5/5

Somchai K. Business - 02/05/2021 Confirmed reviews ALL

There is a air-conditioner remote control but it was not functioning. The room temperature was unable to adjust. It was depended on hotel setting only. I was freezing at 22 degree C all the times i was inside. Once I report this issue to the hotel. You don't believe how they troubleshoot this problem. A technical guy was sent to the room and open the ceiling to adjust temperature manually. Then the temperature went up to 24 degree C, of course it was not able to reduce. I gave up with this hotel and thank god I was my last night. This hotel is overprice.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are take a noted all of your feedback and has share directly to our chief engineering for our improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager

Comfortable rooms - excellent staff service

Customer review rating 4.5/5

Julie Business - 28/04/2021 Confirmed reviews ALL

I have stayed at the Mercure hotel previously for business and leisure. This time I chose this hotel for my 5 days of hotel isolation as I returned from Australia. I pre-booked the package and found that everything ran smoothly. From check-in to departure - no complaints. Love the big soft bed. The staff were very responsive to my requests. No complaints at all.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. Most especially, for choosing our hotel as your residence during your visit to Alam Sutera. It is great to read your wonderful comments and to know that your stay was an enjoyable one. Delivering great hospitality comes first for us, and we are very glad that all the staffs had gone extra mile in delivering our best service to you. I will surely inform all of the staffs about your compliment, therefore everyone will be motivated in keeping up the great service in the future. We are looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Perfect sanctuary for culinary staycation

Customer review rating 4.0/5

David W. W. Solo - 28/04/2021 Confirmed reviews ALL

Well located. Really close to various places for eating and also great routes for morning walks. Check-in/check-out process was very quick. Hand sanitizers are everywhere in the public space. The room was a little bit small and also not well lighted but very clean and comfortable. The view from the window was also quiet depressing (an empty parking lot). The corridor looked a little bit old (there was some work going on). There are some water dispensers in the corridor to refill your bottles in addition to 2 water bottles per day. Overall, I had a great stay here.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the room lighting, please rest assured that the Engineering department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Well located and good services

Customer review rating 4.5/5

Yacobus P. Solo - 28/04/2021 Confirmed reviews ALL

Receptionist inform me that I can't get special price with my accor member, she told because I arrived directly.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. We are very pleased to know that your stay was an enjoyable and comfortable stay. Regarding your concern about the room discount, be free to check out our online promotions in our mobile apps or website. We sincerely thank you for your participation in our loyalty program, however please be informed that discount on walk-in reservation is yet to be valid for your membership, but points are eligible for your stay. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Stay cation Hotel

TripAdvisor rating 5.0/5

fajaroktama 07/04/2021 TripAdvisor review

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

TripAdvisor rating 5.0/5

fenty o Business - 28/06/2020 TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

Nice hotel

TripAdvisor rating 4.0/5

M11NK 29/01/2020 TripAdvisor review

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.

Dear M11NK, Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for staying with us during your visit to Alam Sutera and taking the time to share you valuable review with the visitors of Trip Advisor. Please kindly accept our sincerest apology for the unpleasant experience on your arrival. It is terribly regrettable that such kind of error occurred and it is our concern to make sure that it wont happen anymore in the future. Therefore all of your concerns will be shared to the entire team, especially the Front Office department for our improvements. Again we do apologize and sincerely hope that we might have another chance to serve you again in the future. Thank you and best regards, Tan Verawaty Executive Assistant Manager

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