Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 767 reviews

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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  767 reviews

TripAdvisor Rating  5.0/5  3,203 reviews

Mercure Hotel the best ....

TripAdvisor rating 5.0/5

Rochelle M TripAdvisor review

over all accommodations was great with free laundry everyday with very nice staffs. So kind of them , we paid over and They immediately process the refund to return the over payment. i will recommend this hotel . staff are the best ... 👍👍👍👍

Great stay

Customer review rating 5.0/5

Meisy Families - Confirmed reviews ALL

I loved mercure and I do love my stay. Everything was great and meet my expectation 🫶🏻

Dear TRIA M., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager


Customer review rating 5.0/5

Billy C. Business - Confirmed reviews ALL

Second time staying here. Excellent service and super friendly staff. Rooms could use some upgrade

Good location for Business Travellers

Customer review rating 4.0/5

Jagdeep S. Business - Confirmed reviews ALL

Mercure too my comments in my last visit seriously and did the necessary to improve. I was impressed. This is a good hotel for business travelers, with lots of eateries just across the road.

Good location

Customer review rating 4.0/5

Wendy Business - Confirmed reviews ALL

Good Location and friendly staff. This is my second return staff, I am very happy that staff can still remember me, Mr Dayat and greet me warmly! This is nice welcome.

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Other web-users rate our hotel

  • 321 reviews 9.5/10 Location
  • 486 reviews 7.6/10 Room
  • 619 reviews 9.1/10 Service
  • 13 reviews 7.6/10 WiFi
  • 269 reviews 7.5/10 Cleanliness
  • 161 reviews 7.6/10 Breakfast
  • 59 reviews 9.4/10 Pool
  • 7 reviews 0/10 Bar

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