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Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,798 reviews

ALLSAFE approved hotel

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Mercure Serpong Alam Sutera
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+ 22 Services

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325 tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Hotel services

MINT & PEPPER

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 171 rooms
    • One room for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 133 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Quality Parking Services
    • On site
    • 80 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Maniz Swimming Pool Currently unavailable
    • Outside
    • On site
  • Maniz Fitness Center Currently unavailable
    • On site
    • Massage
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,798 reviews

TripAdvisor Rating 4.5/5

1,597 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Rudi Solo - 22/10/2021 Confirmed reviews ALL

Super friendly and very helpful driver at the airport. Nice and comfortable room, excellent services, and good food.

Great choice for quarantine

Customer review rating 4.5/5

Anonymous Business - 22/10/2021 Confirmed reviews ALL

I spent 5 days in quarantine and had a great experience. The room is comfortable and clean and the WiFi worked very well. The food was also delicious and plenty. There was always a choice of an American and Western menu. For any inquiries like more water or towels the reception was always available to help with every need. Finally, everything (including the PCR-Test procedure) was very well organized. I can only recommend choosing this hotel!

Well located hotel, comfortable stay.

Customer review rating 4.5/5

Sn Solo - 21/10/2021 Confirmed reviews ALL

I stayed at Mercure Hotel Alam Sutera to quarantine after arriving in Indonesia. My stay was very comfortable, the staff was very friendly and helpful. The food fulfilled one's needs and they also gave complimentary afternoon snack. The staff was also very quick to respond to changing government regulations. Thank you to all the staff, I will definitely consider this hotel again if and when I need to quarantine.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Amazing stay!

Customer review rating 4.5/5

Iskandar O. Solo - 21/10/2021 Confirmed reviews ALL

I've stayed for 5 days in Mercure Alam Sutera hotel for my quarantine period. Everything is handle professionally. The room is comfortable for one person stay. Three days meals and tea break are excellence. The staffs and security guards are approachable, friendly and helpful.

Customer review rating 2.5/5

Anonymous Solo - 21/10/2021 Confirmed reviews ALL

Room was dirty; food was cold; Receptionist guy was not friendly, the lady was nice though

Overall was good

Customer review rating 4.5/5

Hadi Solo - 19/10/2021 Confirmed reviews ALL

I have no much feedback, overall i was fine stay in your hotel and have a pleasant food too during my quarantine timed. Thank you

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Cigarette smell in our room.

Customer review rating 2.5/5

Rosmi Couples - 19/10/2021 Confirmed reviews ALL

We enjoyed our stay at this hotel. Conveniently located next to a mall (living world) with good shopping and restaurants option. The only problem was the cigarette smells. We ordered the non smoking room located on a non smoking floor which you are not supposed to smoke in ony area of the floor. During our two night stay We could smell it in our room especially in our bathroom every night. Probably because of the airduct is connected to one another. So it was annoying for us who are allergic to cigarettes. Hope the hotel would take firm action to this matter.

Well located

Customer review rating 3.5/5

Kristian E. Solo - 18/10/2021 Confirmed reviews ALL

Enjoying stay @Mercure Alam Sutra

overall good especially the free upgraded room.

Customer review rating 4.0/5

Wong Families - 18/10/2021 Confirmed reviews ALL

friendly staff with very good service. food portion too small especially the meat.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review, especially for spending your quarantine here in Mercure Serpong Alam Sutera. I am quite pleased to know that our service had met your satisfaction. Your kind words will definitely be shared to the Food and Beverage department directly, as I believe this will encourage them to improve the quality of our service. My team and I surely look forward for a chance to be welcoming you back at the hotel, hopefully soon. Our best regards, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.0/5

J. W. Business - 18/10/2021 Confirmed reviews ALL

Overall good. I was undernquarantine here for 7 days so pardon me as i had a lot of time scutinising the 4 walls. Some part of walls had stains and had some insect eggs - just slight. The upholstered chair was smelly. Should do a thorough steam wash. Shower water pressure could be better. Loved the coffee machine. Rest was good. The service staff that are servicing the quarantine floor should all be wearing PPE suits. All service staff were friendly and smiling. Angga is one of the best. He just seem to everything and very proactive.

Location is accessible

Customer review rating 4.0/5

Anonymous Business - 16/10/2021 Confirmed reviews ALL

The staffs are friendly & very accommodating.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Satisfactory

Customer review rating 3.0/5

Gan W. H. Solo - 16/10/2021 Confirmed reviews ALL

I am quite disappointed that Mercure Serpong Alam Sutera didn't key into my Accor membership number 30…10EC. I stayed there from 8 Oct to 15 Oct 2021. I've checked and no points been rewarded during my 8 days stays. Please kindly rewards those points into my membership. Thank you in advance. I am currently stay at Mercure BSD from 15 Oct to 15 Nov 2021. Please confirm that they also key in my membership points for this one month stay.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Pleased to informed that we already credited your current stay to your membership number 308103 1 …E C period of stay 08-15 October 2021 We appreciate your sharing your concerns, and if you have any further question please do not hesitate to contact us. Sincerely, Jessica Uekermann General Manager

Bearable

Customer review rating 3.0/5

Adrian N. Solo - 15/10/2021 Confirmed reviews ALL

Room is well sized, clean and bed comfortable. Air conditioning unit is terrible as the temperature setting from 20-28 degrees remains the same, and the only way to regulate temperature is to turn on and off in short burst. And coming back from a place where the average temperature currently is 15c, I know for a fact that the 28c setting is much colder. Bathroom appliance is pretty shoddy, with the shower head holder barely hanging on, which I tightened myself to avoid hotel maintenance coming in during a quarantine. Shower water pressure is also extremely weak, I have to stand with my body touching the shower tap as the water coming out of the shower head does not have enough pressure to clear 15cm distance. Food is passable, often being cold by the time it reaches our room, but is understandable due to the nature of catering. However portions can be much improved as most meals feels like a giant serving of rice or other carbohydrate with what feels like a single mouthful of protein and vegetable.

friendly and responsive staff

Customer review rating 4.0/5

Anonymous Couples - 10/10/2021 Confirmed reviews ALL

facilities all functioning well but room could have been cleaner

Dear Valued Guest, Thank you for staying with Mercure Serpong Alam Sutera. We very much appreciate your comments regarding your stay at our hotel. We will inform this feedback to our related department as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.0/5

Thomas R. A. P. Solo - 08/10/2021 Confirmed reviews ALL

Comfortable Stay

Dear Mr. Thomas Raditya Arya P., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
Customer review rating 3.5/5

M. I. A. Solo - 04/10/2021 Confirmed reviews ALL

Staff are very friendly, professional and responsive. A bit disappointed with the food quality since I paid quite expensive price for the quarantine package here.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! Thank you for spending your time to review about your staying experience. We are sorry that your stay wasn't at the best. We will inform to our related department regarding your comments for improving. We hope that your next coming will be more pleasant and more enjoyable Thank you again for sharing your experience and we look forward to see you again soon Warmest regards, Jessica Uekermann General Manager

Is ok

Customer review rating 3.5/5

Anonymous Solo - 29/09/2021 Confirmed reviews ALL

Is ok

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards laundry experience could you please to give us additional information to: in… your feedback is very important for us to improve our hotel services to every guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager

Stay cation Hotel

TripAdvisor rating 5.0/5

fajaroktama 07/04/2021 TripAdvisor review

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

TripAdvisor rating 5.0/5

fenty o Business - 28/06/2020 TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

Nice hotel

TripAdvisor rating 4.0/5

M11NK 29/01/2020 TripAdvisor review

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.

Dear M11NK, Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for staying with us during your visit to Alam Sutera and taking the time to share you valuable review with the visitors of Trip Advisor. Please kindly accept our sincerest apology for the unpleasant experience on your arrival. It is terribly regrettable that such kind of error occurred and it is our concern to make sure that it wont happen anymore in the future. Therefore all of your concerns will be shared to the entire team, especially the Front Office department for our improvements. Again we do apologize and sincerely hope that we might have another chance to serve you again in the future. Thank you and best regards, Tan Verawaty Executive Assistant Manager

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