Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 776 reviews

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Mercure Serpong Alam Sutera - Image 1
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  776 reviews

TripAdvisor Rating  4.8/5  3,536 reviews

Warm and welcome stay, my second home

TripAdvisor rating 5.0/5

MarijnEland TripAdvisor review

In May 2025 I had a very pleasant stay again in my favourite hotel in Tangerang, Indonesia: Mercure Serpong Alam Sutera (MSAS). It was very nice to see the friendly familiair faces of the staff again and the welcome was this time even more warmer than before. They surprised me in my room (519) with a nice welcome message written on the mirror and a great red velvet cake already in the fridge. How more can you feel at home! During the same vacation and after a short break on Bali, I stayed for another 4 nights in Mercure Serpong Alam Sutera; this time they exceeded their hospitality by letting me stay in one of the renovated rooms (229). I must say, staying in MSAS for the 4th time now, they really did a great job! It all looked amazingly fresh, well decorated and with style. Congrats! But the real credits for feeling so welcome go to the amazing staff: Ms. Fitri, Ms. Natha, Ms. Ade at Front desk; Ms. Regina and Mr. Budy from F&B who brought me my cappuccino every morning at breakfast. And last but certainly not least to Ms. Elsa and her amazing team from Housekeeping, who cleaned my room, handled my laundry and made my room my home for two weeks. I certainly recommend Mercure Serpong Alam Sutera for a stay, business or leisure. The breakfast is fantastic and it’s less than 1 hour drive from Soekarno Hatta. Can’t wait to go back to my second home!

Customer review rating 4.5/5

Andie N. Business - Confirmed reviews ALL

Comfort room, good food, and good location

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for sharing your kind feedback with us. We are thrilled to hear that you enjoyed our comfortable rooms, the delicious food, and our convenient location. It's always our goal to provide a relaxing and enjoyable stay for our guests, and we're so glad to know we met your expectations. We look forward to welcoming you back to Mercure Serpong Alam Sutera in the near future. If there's anything we can do to enhance your next stay, please feel free to let us know. Thank you once again, and we hope to see you soon! Best regards, Jessica Uekermann General Manager

Customer review rating 4.5/5

I G. A. B. Families - Confirmed reviews ALL

Menginap 2 Malam karena ada Acara Pernikahan di sekitar Alam Sutera. Menginap di Mercure Alam Sutera the best bgt! Saat Check-in, staff memberitahu sedang ada renovasi, diberi kamar yg sudah selesai renovasi, interior sm ambience kamarnya sangat homey. Room Service juga cepat respon, memesan makanan di Restaurant juga sangat worth it. Kekurangan : Toilet saluran air nya agak sedikit mampet Masukan Saran : Akses Pejalan kaki ke Living World diberi zebra cross, karena banyak saya liat customer yg menginap, juga berjalan jalan kesana, kalo ada mantep bgt sih

I G. A. B. yang terhormat, Salam hangat dari Mercure Serpong Alam Sutera! Terima kasih atas ulasan positif dan masukan yang Anda berikan. Kami sangat senang mendengar bahwa Anda puas dengan pelayanan kami dan menikmati suasana kamar yang sudah direnovasi. Terkait dengan saran Anda mengenai penambahan zebra cross untuk akses pejalan kaki menuju Living World, kami sangat menghargainya. Kami akan mempertimbangkan saran tersebut dan menyampaikannya kepada pihak berwenang yang terkait untuk ditindaklanjuti lebih lanjut. Kami juga mohon maaf atas ketidaknyamanan yang Anda alami terkait saluran air di toilet. Kami akan segera menindaklanjuti masalah ini agar pengalaman menginap tamu kami semakin baik ke depannya. Kami sangat berharap dapat menyambut Anda kembali di Mercure Serpong Alam Sutera dan memberikan pengalaman yang lebih baik lagi. Terima kasih atas perhatian dan saran Anda. Salam hangat, Jessica Uekermann General Manager

Customer review rating 4.5/5

Nishant N. Business - Confirmed reviews ALL

Just cant beat this location next to a mall and flavor bliss. Easy to get to other places around BSD and Alam Sutera as well as the airport. The hotel is undergoing renovations. Once complete this will be my go to place to stay in the area!

Dear NISHANT N., Warm greetings from Mercure Serpong Alam Sutera! Thank you for sharing such a fantastic review! We are so pleased to hear that booking through our app was easy and convenient, and that your check-in process was smooth. We're also delighted that you enjoyed the room upgrade and had a comfortable stay. We couldn't agree more about our prime location, with easy access to the mall, Flavor Bliss, BSD, Alam Sutera, and the airport , it’s truly one of the best features of our hotel! Thank you for your understanding during our ongoing renovations. We’re excited about the improvements, and we look forward to welcoming you back soon to experience one of our newly renovated rooms. We’re honored to hear that we’ve become your go-to place in the area! We truly appreciate your feedback and look forward to hosting you again for an even better experience next time. Best regards, Jessica Uekermann General Manager

Thanks for good stay

TripAdvisor rating 5.0/5

Gangadhar R TripAdvisor review

Rooms are good . Nice maintainance. Good service and punctual. Thanks for the excellent stay. Food is also good. Nice ambience

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us, appreciated the well-maintained rooms, punctual service, and the quality of our food and ambiance. It is always our pleasure to provide a comfortable and memorable experience for our guests, and we are glad that we could meet your expectations. We look forward to welcoming you back to Mercure Serpong Alam Sutera for another excellent stay in the future. Thank you once again for your kind words. Best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 301 reviews 9.5/10 Location
  • 475 reviews 7.3/10 Room
  • 605 reviews 9.2/10 Service
  • 14 reviews 6.5/10 WiFi
  • 257 reviews 7.1/10 Cleanliness
  • 160 reviews 7.1/10 Breakfast
  • 50 reviews 9.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.