Hotel for travellers looking for local and authentic experiences
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.
Please feel welcome to enjoy the magnificent view and facilities of Alam Sutera, experience one-stop shopping center that suits your needs as a business traveler and create memorable moments with your family
Jessica Uekermann, Hotel Management
This hotel is HAOKE certified - it has the necessary amenities to meet the needs and expectations of Chinese guests.
Hotel extras
Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior Room - 1 double bed
, Room 2 :
Superior Room - 2 single beds
Room
Superior Room - 1 double bed
Photo out of - Superior Room - 1 double bed
Enjoy modern comfort in this elegant room featuring queen size bed, coffee and tea making facilities, minibar, high-speed internet, 55-inch smart TV, and a private bathroom with amenities, perfect for business or leisure stays.
Enjoy modern comfort in this elegant room featuring a 2 single beds, coffee and tea making facilities, minibar, high-speed internet, 55-inch smart TV, and a private bathroom with amenities, perfect for business or leisure stays.
Photo out of - Superior Room, Pool View - 1 double bed
Experience a restful stay in our elegant queen-size bed overlooking pool view. Indulge in thoughtful amenities and a serene atmosphere designed to refresh your mind and body.
Relax in a spacious bed, full bathroom amenities, espresso machine, armchairs, smart TV 55 inch and soft bathrobes, designed for your ultimate comfort and indulgence.
Relax in a spacious 2 single beds, full bathroom amenities, espresso machine, armchairs, smart TV 55 inch and soft bathrobes, designed for your ultimate comfort and indulgence.
Photo out of - Privilege Suite Room - 1 double bed
Unwind in a stylish suite with bed featuring stunning views, complete bathroom amenities with bathtub, espresso machine with premium coffee pods, and a minibar which crafted for your comfort.
Stay in comfort and style in our spacious suite featuring a king bed, spacious wardrobe, 55-inch smart TV, modern coffee machine, minibar, full bathroom amenities, and bathrobe.
Access:
200 m / 0.12 mi
 Â
3 min walk / 1 min drive
LIVING WORLD
Shopping centre/mall
Access:
350 m / 0.22 mi
 Â
4 min walk / 1 min drive
WTC SERPONG
Shopping centre/mall
Access:
2.3 km / 1.43 mi
 Â
15 min walk / 5 min drive
MALL ALAM SUTERA
Shopping centre/mall
Access:
3.3 km / 2.05 mi
 Â
4 min walk / 1 min drive
SUMMARECON MALL
Shopping centre/mall
Access:
5.2 km / 3.23 mi
 Â
13 min drive
BSD CITY
Shopping district
Access:
9 km / 5.59 mi
 Â
16 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service
SOEKARNO HATTA
Additional charge
Accessibility
Wheelchair accessible hotel
Pets
Pets not allowed
In hotel
Hotel informations
171 rooms
One room for people with reduced mobility
8 connecting rooms
133 non-smoking rooms
6 floors
Languages spoken at the hotel
English
Indonesian
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High Speed WiFi
Additional charge
Air conditioning
Desk equipment available
Shoe shine machine
Plugs and converters available on desks
Umbrellas
Iron
Iron at reception
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
One Restaurant
2 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Buffet
Additional charge
Snack and beverage machine
Snack and beverage machine
Additional charge
Business
6 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Services for children
Children''s Club for 4 to 6 years
Childrens Club for 6 to 12 years
Video game area
Play area
Well-being
Maniz Swimming Pool
Outside
On site
Maniz Fitness Center
On site
Massage
Additional charge
On site
Indoor parking
Private
80 parking spaces
Parking opened 24/7
Max Limited Height: 2.5 m
/
8.2 ft
Services & equipment
Stairs
Vehicles
Motorcycle places
Bus parking
Security
Parking with security service
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Smoke extractors in car park
Accessibility
Accessible parking
MINT & PEPPER
Photo out of - MINT & PEPPER
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
Cooking style
International
Chef name
Putranda Anuraga
Capacity
74
Accessibility
Accessible service
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 Tangerang, Indonesia
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
Page out of
MOCCA
Photo out of - MOCCA
Offers an interactive and cozy space to take a rest or talking business.
The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
Offers an interactive and cozy space to take a rest or talking business.
The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
MANIZ POOL DECK BAR
Photo out of - MANIZ POOL DECK BAR
Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
2 breakfasts
Photo out of - Breakfast
Enjoy the breakfast buffet by knowing you are #ALLSAFE. You can enjoy our variety of food and drinks freely with your own preferences. Hand sanitizers are available in every buffet table.
Buffet
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Restaurant
MINT & PEPPER
Buffet
Mint & Pepper Restaurant is an all-day dining restaurant offering a variety of Indonesian, Asian, and Western cuisines in a modern and cozy atmosphere.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Mint & Pepper Restaurant
Enjoy the breakfast buffet by knowing you are #ALLSAFE. You can enjoy our variety of food and drinks freely with your own preferences. Hand sanitizers are available in every buffet table.
Pool
Photo out of - Pool
A refreshing escape designed for your relaxation. Maniz Swimming Pool offers a serene atmosphere, perfect for a leisurely swim or unwinding under the sun. Experience comfort, calm, and a touch of indulgence - all in one place.
Maniz Swimming Pool
Enjoy a refreshing escape at our outdoor swimming pool, perfect for relaxation, leisure, or an energizing swim. A comfortable retreat for families, couples, and business travelers during their stay at Mercure Serpong Alam Sutera.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Access & Security
Pool areas wheelchair accessible
Dimension
Pool Depth Min:
1.2 m /
3.9 ft
Pool Depth Max:
1.2 m /
3.9 ft
Pool Size Min:
22.5 m /
73.8 ft
Pool Size Max:
22.5 m /
73.8 ft
A refreshing escape designed for your relaxation. Maniz Swimming Pool offers a serene atmosphere, perfect for a leisurely swim or unwinding under the sun. Experience comfort, calm, and a touch of indulgence - all in one place.
Fitness center
Photo out of - Fitness center
We provide Fitness Center to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
Maniz Fitness Center
We provide Fitness Center to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Weight machine
Towels available
Wellness services and equipments
Area lounge
Rest room
Personal lessons and special care
MassageAdditional charge
We provide Fitness Center to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
Mercure Spa by Annathaya
Photo out of - Mercure Spa by Annathaya
Additional charge
We provide the spa service to your room. Just dial ext. 3 to book the service. Because we know you need to relax and indulge yourself while staying with us
Relax and rejuvenate at Mercure Spa by Annathaya. Enjoy soothing massages, revitalizing body treatments, and personalized wellness experiences designed to restore balance, refresh the mind, and enhance your overall well-being
We provide the spa service to your room. Just dial ext. 3 to book the service. Because we know you need to relax and indulge yourself while staying with us
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Mega A.
Families
-
Confirmed reviews ALL
Clean room, good swimming pool
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are delighted to know that you had a comfortable stay and enjoyed the cleanliness of our room and swimming pool.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Prayoya F.
Business
-
Confirmed reviews ALL
stayed 2 night with my kids,pool was clean and they loved it.breakfast had lots of options , hospitality from Budi at the restaurant was amazing and my kids liked the french toast
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are delighted to know that you and your children enjoyed your two-night stay, especially the clean swimming pool and our variety of breakfast options.
We are particularly pleased to hear your kind appreciation of Budiâs warm hospitality at the restaurant. We will certainly share your compliments with him. It is also wonderful to know that your children enjoyed the French toast.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Pupun P.
Business
-
Confirmed reviews ALL
Such a good hotel with all the kind staff especially the front office team
Dear Valued Guest,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your wonderful feedback. We are delighted to know that you appreciated our convenient location and the service provided by our team.
It is especially heartening to hear your kind words about our Front Office team. Your appreciation will certainly be shared with them as encouragement to continue delivering warm and attentive service to our guests.
We truly appreciate your support and look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable stay.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Jabal T.
Business
-
Confirmed reviews ALL
Ok
Dear Mr. Jabal T.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant experience with us.
We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Serpong Alam Sutera in the future.
Warm regards,
Jessica Uekermann
General Manager
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Mega A.
Families
-
Confirmed reviews ALL
Clean room, good swimming pool
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are delighted to know that you had a comfortable stay and enjoyed the cleanliness of our room and swimming pool.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Prayoya F.
Business
-
Confirmed reviews ALL
stayed 2 night with my kids,pool was clean and they loved it.breakfast had lots of options , hospitality from Budi at the restaurant was amazing and my kids liked the french toast
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are delighted to know that you and your children enjoyed your two-night stay, especially the clean swimming pool and our variety of breakfast options.
We are particularly pleased to hear your kind appreciation of Budiâs warm hospitality at the restaurant. We will certainly share your compliments with him. It is also wonderful to know that your children enjoyed the French toast.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Pupun P.
Business
-
Confirmed reviews ALL
Such a good hotel with all the kind staff especially the front office team
Dear Valued Guest,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your wonderful feedback. We are delighted to know that you appreciated our convenient location and the service provided by our team.
It is especially heartening to hear your kind words about our Front Office team. Your appreciation will certainly be shared with them as encouragement to continue delivering warm and attentive service to our guests.
We truly appreciate your support and look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable stay.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Jabal T.
Business
-
Confirmed reviews ALL
Ok
Dear Mr. Jabal T.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant experience with us.
We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Serpong Alam Sutera in the future.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Oktavia S.
Business
-
Confirmed reviews ALL
What a wonderful experience, great food, great service
Dear Ms. Oktavia S.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a memorable experience and enjoyed our food and service.
Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm hospitality and excellent service to our guests.
We look forward to welcoming you back to Mercure Serpong Alam Sutera for another wonderful experience.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Muhammad J.
Business
-
Confirmed reviews ALL
All good nasya was very warm and friendly
Dear Mr. Muhammad J.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant experience with us and that everything was to your satisfaction.
It is wonderful to hear your kind words about Nasya. We will certainly share your appreciation with her and the team as encouragement to continue providing warm and friendly service to our guests.
We look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable stay.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 4.0/5
Asri D.
Friends
-
Confirmed reviews ALL
What i need are i got it from the hotel and its staff
Dear Ms. Asri D.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location, comfortable stay, and the helpfulness of our team.
It is especially rewarding to hear that we were able to provide everything you needed during your stay. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering attentive and thoughtful service to our guests.
We look forward to welcoming you back to Mercure Serpong Alam Sutera for another comfortable and enjoyable stay.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 4.0/5
Shofi R.
Business
-
Confirmed reviews ALL
All okay
Dear Ms. Shofi R.,
Greetings from Mercure Serpong Alam Sutera.
Thank you for taking the time to share your positive feedback following your recent stay with us. We are delighted to know that everything was good and that you had an enjoyable experience during your visit.
Your kind feedback is greatly appreciated and serves as a wonderful encouragement to our entire team to continue providing warm hospitality and excellent service to every guest.
We look forward to welcoming you back to Mercure Serpong Alam Sutera and making your next stay just as enjoyable and memorable.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Arista A.
Business
-
Confirmed reviews ALL
Strategic location,delicious food and execellent service
Dear Ms. Arista A.,
Greetings from Mercure Serpong Alam Sutera, a jewel in the city!
Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to know that you had a pleasant experience and that you appreciated our strategic location, delicious food, and excellent service.
It is truly gratifying to hear that our convenient location and culinary offerings contributed to making your stay enjoyable. Providing attentive and memorable service is at the heart of what we strive to deliver to every guest.
Your kind words are greatly appreciated and will certainly be shared with our entire team as encouragement to continue providing the highest standards of hospitality.
We look forward to welcoming you back to Mercure Serpong Alam Sutera on your next visit and making your future stays equally enjoyable and memorable.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
William F.
Business
-
Confirmed reviews ALL
room spacious, already support go-green with provided water dispenser, the breakfast menu also really good.
keep the good works
Dear Mr. William F.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are delighted to know that you enjoyed our strategic location, as well as the spacious room and our go-green initiative with the water dispenser provided in the room. We are also pleased to hear that you enjoyed our breakfast selection.
Your kind words and encouragement to keep up the good work truly mean a lot to us. Your feedback will be shared with our entire team as motivation to continuously provide excellent service and memorable experiences for our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 4.5/5
Suria A.
Business
-
Confirmed reviews ALL
Good service and comfortable room
Dear Mr. Suria A.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that you enjoyed our good service and found your room comfortable during your stay. Your kind feedback is truly appreciated and will be shared with our entire team as encouragement to continue providing excellent service and a comfortable experience for all our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Adya K.
Business
-
Confirmed reviews ALL
nice stay nice place
Dear Mrs. Adya,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and for taking the time to share your positive review with us.
We are very pleased to know that you had a nice stay and enjoyed our location. Your kind feedback is truly appreciated and will be shared with the entire team as an encouragement to continue providing warm and memorable experiences to our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
M. A. M. N.
Business
-
Confirmed reviews ALL
all the service was good
Dear Mr. M.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and for taking the time to share your positive review with us.
We are very pleased to know that you had a good stay and were satisfied with our service. Your kind feedback is truly appreciated and will be shared with the entire team as an encouragement to continue providing warm and memorable experiences to our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
Martha E.
Solo
-
Confirmed reviews ALL
Good place to stay with humble team
Dear Ms. Martha e.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that you enjoyed having your personal time with us and found our prime location convenient for your visit. Your kind appreciation means a lot to us and will be shared with the entire team as motivation to continue providing a comfortable and enjoyable experience for all our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 4.5/5
Aik G. L.
Business
-
Confirmed reviews ALL
Need improve on breakfast chooices.
Dear Mr. Aik G.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and for taking the time to share your valuable feedback with us.
We are very pleased to know that you were satisfied with our location, services, and value. We also sincerely appreciate your feedback regarding the breakfast choices. Your comments are important to us and will be shared with the relevant team as we continuously strive to improve our offerings and provide a better experience for our guests.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 4.5/5
Maya R.
Couples
-
Confirmed reviews ALL
nyaman
Kepada Ibu Maya R.,
Salam hangat dari Mercure Serpong Alam Sutera!
Terima kasih telah menginap bersama kami dan telah meluangkan waktu untuk memberikan ulasan positif.
Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap di Mercure Serpong Alam Sutera. Kepuasan Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik dan pengalaman menginap yang menyenangkan bagi setiap tamu.
Kami berharap dapat menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang lebih berkesan.
Salam hangat,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
I. I.
Business
-
Confirmed reviews ALL
great hospitality, comfotable room, friendly staff!
Dear Ms. I.,
Warm greetings from Mercure Serpong Alam Sutera!
Thank you for staying with us and for taking the time to share your positive review.
We are delighted to know that you enjoyed our great hospitality, found your room comfortable, and experienced friendly service from our team. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing warm and memorable experiences for all our guests.
We look forward to welcoming you back to Mercure Serpong Alam Sutera in the near future and creating another enjoyable stay for you.
Warm regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
J. J.
Families
-
Confirmed reviews ALL
Nyaman and definitely coming back hereð
Dear Mrs. J.,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us and for taking the time to share your lovely feedback.
We are very pleased to know that you had a comfortable and enjoyable stay with us. We truly appreciate your recommendation and are delighted to hear that you are looking forward to coming back.
Your kind words are a wonderful encouragement to our entire team, and we look forward to welcoming you back to Mercure Serpong Alam Sutera hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
Customer review rating 5.0/5
R. R.
Business
-
Confirmed reviews ALL
Excellent service and delicious menu at breakfast buffet,Laksa Tangerang was so good
Dear Mr. R.,
Warm greetings from Mercure Serpong Alam Sutera!
Thank you for staying with us and for taking the time to share your positive experience.
We are delighted to know that you enjoyed our excellent service and the variety of dishes available at our breakfast buffet. It is especially wonderful to hear that you enjoyed our Laksa Tangerang. Your appreciation means a great deal to us and will certainly motivate our team to continue providing exceptional service and delicious culinary experiences.
We look forward to welcoming you back to Mercure Serpong Alam Sutera and creating another memorable stay for you.
Warm regards,
Jessica Uekermann
General Manager
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Frequently asked questions
Mercure Serpong Alam Sutera is located at Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang. We are situated in the heart of Alam Sutera, between EMC Hospital and Living World Shopping Mall. Serpong Station is 11.8 km away, and we offer on-site indoor private parking for your convenience.
Mercure Serpong Alam Sutera offers 171 stylish rooms including:
Superior Room with 1 double bed or 2 single beds
Superior Room with Pool View
Privilege Room and Privilege Suite
Junior Suite Room with 1 king bed
Mercure Serpong Alam Sutera provides a range of facilities including the Mint & Pepper restaurant and Mocca bar. Our services include:
High-speed Wi-Fi and on-site parking
Maniz Swimming Pool and Fitness Center
Wheelchair accessibility and meeting rooms
Laundry and shuttle services for an additional fee
Mercure Serpong Alam Sutera features Mint & Pepper, serving international cuisine from 06:00 AM. You can also enjoy drinks at Mocca lobby bar or Maniz Pool Deck Bar, both open until 10:00 PM. We offer a variety of dining options including:
Breakfast buffet
Children's menu
Vegetarian and Halal options
At Mercure Serpong Alam Sutera, check-in is from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Serpong Alam Sutera regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Serpong Alam Sutera using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Serpong Alam Sutera, pets are not allowed.
Mercure Serpong Alam Sutera features 6 meeting rooms and a business center for your professional needs. Our largest meeting space can accommodate up to 300 people in a theater-style setup.
Mercure Serpong Alam Sutera can host your events in one of our 6 meeting rooms. Our largest space covers 550 m² and can accommodate up to 300 guests for meetings or 120 for banquets.
Mercure Serpong Alam Sutera is a wheelchair accessible hotel featuring one dedicated room for guests with reduced mobility. Our facilities include:
Accessible parking
Wheelchair accessible restaurant and pool areas
Accessible bathrooms with 32-inch wide doors
Yes, Mercure Serpong Alam Sutera allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Several attractions are within walking distance from Mercure Serpong Alam Sutera:
Flavor Bliss: 3 minute walk
Living World: 4 minute walk
Mall Alam Sutera: 4 minute walk
WTC Serpong: 15 minute walk
At Mercure Serpong Alam Sutera, we provide relaxing spa treatments directly to your room for an additional fee. You can easily book this service by dialing extension 3 from your room phone.
Mercure Serpong Alam Sutera supports business travelers with high-speed Wi-Fi and dedicated business desks in every room. Our facilities include:
6 meeting rooms and a business center
Breakfast starting at 06:00 AM
High-speed internet access for an additional fee
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
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