Name: Mercure Serpong Alam Sutera | 4-star International Hotel - ALL
Address: Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, TANGERANG, 15325, ID
Telephone: +622129668668
Rating: 4.6

Mercure Serpong Alam Sutera

Hotel for travellers looking for local and authentic experiences

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Please feel welcome to enjoy the magnificent view and facilities of Alam Sutera, experience one-stop shopping center that suits your needs as a business traveler and create memorable moments with your family

Jessica Uekermann, Hotel Management

Hotel extras

Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

Room

Superior Room - 1 double bed

3 pers. max
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Room

Superior Room - 2 single beds

3 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Superior Room, Pool View - 1 double bed

3 pers. max
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: Pool side

See availabilities

Room

Privilege Room - 1 double bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Room

Privilege Room - 2 single beds

3 pers. max
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Suite

Privilege Suite Room - 1 double bed

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Suite

Junior Suite Room - 1 king bed

3 pers. max
52 m² / 559 sq ft

Bedding 1 x King size bed(s)

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

+62 21 29668668

+62 21 29668658

SERPONG STATION

Railway station

Access: 11.8 km / 7.33 mi 20 min drive

GADING RAYA GOLF

Golf course

Access: 6 km / 3.73 mi 11 min drive

DAMAI INDAH GOLF

Golf course

Access: 6.2 km / 3.85 mi 11 min drive

OCEAN PARK BSD

Amusement park

Access: 7.8 km / 4.85 mi 17 min drive

IMPERIAL GOLF CLUB

Golf course

Access: 10 km / 6.21 mi 25 min drive

FLAVOR BLISS

Restaurant and cafe district

Access: 200 m / 0.12 mi 3 min walk / 1 min drive

LIVING WORLD

Shopping centre/mall

Access: 350 m / 0.22 mi 4 min walk / 1 min drive

WTC SERPONG

Shopping centre/mall

Access: 2.3 km / 1.43 mi 15 min walk / 5 min drive

MALL ALAM SUTERA

Shopping centre/mall

Access: 3.3 km / 2.05 mi 4 min walk / 1 min drive

SUMMARECON MALL

Shopping centre/mall

Access: 5.2 km / 3.23 mi 13 min drive

BSD CITY

Shopping district

Access: 9 km / 5.59 mi 16 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

MOCCA

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

MANIZ POOL DECK BAR

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 550 m² / 5920 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 862 reviews

Febrianto F. Business - 4/7/2026 Confirmed reviews ALL

The hotel offers wonderful hospitality, especially from the staff and front office team. I received a very warm welcome during checkin. Keep up the great work!

Dear Mr. Febrianto F., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Alexander H. Business - 4/7/2026 Confirmed reviews ALL

The hotel offers wonderful hospitality, especially from the staff and front office team. I received a very warm welcome during checkin. Keep up the great work!

Dear Mr. Alexander H., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Nanda F. Families - 4/1/2026 Confirmed reviews ALL

Back for several time.. this time in execuitve suite for 6 days.. the room was pleasant, spacious but the minus are didnt have any bathtub.. its little bit annoying beause you stay at the highest tier but didnt have any bathtub like the lower tier which is privilege suite.. the breakfast also horrible, we have sahoor and breakfast at the first day but didnt satisfied eith the taste so we decide to didnt take the breakfast dor the others day

Dear Mr. Nanda F. Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We are pleased to hear that you found the Executive Suite spacious and comfortable. However, we sincerely apologize for the inconvenience caused by the absence of a bathtub in this room category. We understand how this could be disappointing, especially when staying in one of our highest-tier rooms, and we truly appreciate your feedback as it helps us evaluate our facilities for future improvements. We are also very sorry to learn that your sahoor and breakfast experience did not meet your expectations. This is certainly not the standard we strive to deliver. Please rest assured that your comments have been shared with our culinary team for immediate review and improvement. Thank you once again for your honest review. We truly value your feedback and hope to have the opportunity to provide you with a much better experience on your next visit. Our best regards, Jessica Uekermann General Manager

Nicola L. J. Families - 3/31/2026 Confirmed reviews ALL

this was the 2nd time i stayed at the mercure hotel in alam sutera, both times the staff were amazing, breakfast was nice (eastern and western options), pool was clean and hotel was quiet.

Dear Ms. Nicola L. J., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Sri H. K. Couples - 3/28/2026 Confirmed reviews ALL

Stays in this hotel couples of times and been satisfied but for this stays quite disappointed. Check in the room was noisy ask to change and able to move better room. The worst part is the breakfast menu for festive season the menu so limited. They have self service noodle and people must wait one another in which not a lot customer as well. The toilet near breakfast area so dirty looks like they have low staff. I gave input about the menu yet for the next day the menu looks like 2 or 3 stars hotel Gave feed back the reasons is low occupancy So if low they just reduce the quality? I don't mind the food variation not many but at least give good quality.

Dear Mrs. Sri H. K., Thank you for taking the time to share your feedback regarding your recent stay with us We sincerely apologize that certain aspects of your visit did not meet your expectations, particularly your experience with the breakfast service and overall room satisfaction Please be assured that your feedback has been shared with the relevant departments for review and improvement, as we continually strive to maintain the quality of our services for all our guests We appreciate your loyalty and previous stays with us, and we hope to have the opportunity to welcome you back in the future for an experience that fully reflects the high standards we aim to provide Warm regards, Jessica Uekermann General Manager