Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 831 reviews

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  831 reviews

TripAdvisor Rating  4.5/5  2,649 reviews

FOUR THUMBS UP... or even more if i could give it to them, i will 🤍😇🤍

TripAdvisor rating 5.0/5

dnvlnptr Friends getaway - TripAdvisor review

A first time but never feel so happiest like this. dalam perjalanan stay untuk nonton konser agust d aka suga, how can they knew it and suprised me with that such beautiful min yoongi photo🤍🥺 Thank to FO team, GRO team and especially Faris, for arranging that such beautiful little surprise. Gacuman itu, the room also quiet tidy and super clean, food also good, restaurant staffs, houskeeping staffs they really show their true hospitality. I didnt found any minor in this hotel. Definitely will come back, when visit Tangerang again. this gonna be my first choice. Thank You Mercure Alam Sutera team! you are superb even in hectic or peak days.

Pleasant Stay

TripAdvisor rating 5.0/5

mahaliaputri TripAdvisor review

Very surprised by their services. From the first step I arrived at the hotel they always give me a friendly manner, the security staff, front office staff and restaurant staff all of them looks very sincere. I came in early morning and handled by Front office staff named Faris. Although it was at 6 am and he’s on his night schedule but he doesn’t look tired, he still welcome me with friendly gesture. I told him I was came to attend the concert at ICE BSD so I just do the registration and leave the hotel for preparation. Then I came at the evening after the concert and find out the cutest welcome treat from the hotel. I’m pretty sure that was his idea. My heart touched and I was very happy. Thank You Mercure, next I will recommend this Hotel to others.

Good hotel

TripAdvisor rating 5.0/5

yossi h TripAdvisor review

Hospitaly hotel is good and comfort hotel with friend and partner, good street and good food. Good location and eazy to accses. All staff super friendly especially ms evi. Swimming pool nice . Very comfort to stay here

Best Service for Meeting

TripAdvisor rating 5.0/5

Gandi P TripAdvisor review

Meeting at Mercure Hotel Alam Sutera, Best service and best location from International Airport. Fresh Food, delicious and best price for meeting package. Nice place, good service, best price, and best location.friendly staff especially ms evi


Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room is well prepared and comfy

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Other web-users rate our hotel

  • 210 reviews 9.5/10 Location
  • 379 reviews 7.6/10 Room
  • 493 reviews 9/10 Service
  • 18 reviews 9/10 WiFi
  • 217 reviews 7.9/10 Cleanliness
  • 122 reviews 7.9/10 Breakfast
  • 94 reviews 5.2/10 Comfort
  • 6 reviews 0.9/10 Bar

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