Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 828 reviews

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  828 reviews

TripAdvisor Rating  4.5/5  2,670 reviews

Satisfaction staycation at mercure hotel alam sutera

TripAdvisor rating 5.0/5

Rosita A TripAdvisor review

We are very happy staycation at mercure hotel coz the staff very friendly. The room is very tidy and clean. Mba Dita shes one of the very friendly staff , shes such a helpfull person. We love mercure hotel coz very cozy hotel. Thanks for the gd service frm ur staff, mba Dita is one of them. Very professional and very friendly person.

Well located", "Good stay"

Customer review rating 4.0/5

K. Business - Confirmed reviews ALL

Most are good or better, but Wifi should be improve and breakfast going down compare with before staycation.

Great Stay

TripAdvisor rating 5.0/5

Resort16721723078 TripAdvisor review

Hotel's location very convenient, nearby to places such as restaurants, cafe, mall, etc. Bed very comfy and bathroom clean too. Staff very helpful. Amenities are great.. cozy gym vibes and outdoor pool. Overall great experience to stay here.

Swimming pool

TripAdvisor rating 5.0/5

belleva b TripAdvisor review

Had a splendid experience here at Mercure Alam Sutera. The restaurant downstairs was full because there was an event so one of the staff told us that we can have our dinner by the pool. When we went there, there was only one staff named Kevin and he was really polite and helpful. We had a problem when we scanned the menu, he brought us the printed out menu and he was so patient with us. Thank you Kevin and for sure we will be back to Mercure Alam Sutera.

FOUR THUMBS UP... or even more if i could give it to them, i will 🤍😇🤍

TripAdvisor rating 5.0/5

dnvlnptr Friends getaway - TripAdvisor review

A first time but never feel so happiest like this. dalam perjalanan stay untuk nonton konser agust d aka suga, how can they knew it and suprised me with that such beautiful min yoongi photo🤍🥺 Thank to FO team, GRO team and especially Faris, for arranging that such beautiful little surprise. Gacuman itu, the room also quiet tidy and super clean, food also good, restaurant staffs, houskeeping staffs they really show their true hospitality. I didnt found any minor in this hotel. Definitely will come back, when visit Tangerang again. this gonna be my first choice. Thank You Mercure Alam Sutera team! you are superb even in hectic or peak days.

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Other web-users rate our hotel

  • 211 reviews 9.5/10 Location
  • 386 reviews 7.6/10 Room
  • 499 reviews 9.1/10 Service
  • 18 reviews 9/10 WiFi
  • 219 reviews 8/10 Cleanliness
  • 122 reviews 7.8/10 Breakfast
  • 96 reviews 5.2/10 Comfort
  • 6 reviews 0.9/10 Bar

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