Mercure Serpong Alam Sutera 4 stars

Customer review rating 4.3/5 5,522 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Serpong Alam Sutera
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+ 24 Services
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Room 1

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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodation(s)

Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View, Pool side *

* Subject to availability

Privilege Room with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Non contractual photo

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Non contractual photo

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,522 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,368 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

well located, near shopping mall, lot of food stall in flavor bliss

Customer review rating 4.3/5

F. E. P. Couples - 12/01/2021 Confirmed reviews ALL

when i get to hotel at 2 pm, room still not ready, need to wait for 10 minutes, it is really strange. hotel seem not prepare it as soon as possble. i get room upgrade as hotel acknowledge my GOLD status. the breakfast food is good, it is good enough to fill your stomach, but not leaving taste "want again". there is no welcome letter, nothing in my room as usual accor hotel that acknowledge accor membership. the pillow is not good for my neck, i can't sleep well using hotel's pillow.

Customer review rating 4.3/5

Astrid A. Families - 08/01/2021 Confirmed reviews ALL

Nice stay as always, the room was good and clean. Well located surrounding with many resto and mall

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Best staycation offer

Customer review rating 4.3/5

Diorita D. P. Families - 08/01/2021 Confirmed reviews ALL

Easy booking. Great F&B. Kind & friendly staffs. For the swimming pool rules. I think it's better to be more strict, guests must wear swimsuit when swimming, not the t-shirts, even pajamas. It's for preventing microorganism transmission, especially in this pandemic.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased that you enjoyed your "Staycation". Your kind review and concern will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good stay with family

Customer review rating 4.3/5

Rima Families - 05/01/2021 Confirmed reviews ALL

well located, good stay, nice pool, family friendly

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Most staff did not aware the benefits of ALL member

Customer review rating 4.3/5

Shara R. Families - 04/01/2021 Confirmed reviews ALL

As platinum member ALL, it was our 2’nd time had the same experienced. We booked 2 rooms; the confirmation stated room and breakfast. But the staff informed that only the 1st room included breakfast. We showed them the confirmation from our application, but they said it’s not valid at Mercure Alam Sutra. Don’t understand how come the benefits promised to all members not materialize in its hotel chain

Good stay love the hospitality

Customer review rating 4.3/5

Kevin C. Solo - 31/12/2020 Confirmed reviews ALL

I think the food wasnt good enough. I order chicken drum stick and nasi goreng. The chicken not fresh i think

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. Please allow us to express our sincere apologies in regards your food experience. your review definitely has share directly with our executive chef for our improvement. Thank you again for sharing your experience, and we hope to see you and family again in the future with the best service. Our Best Regards, Jessica Uekermann General Manager

good stay and well located

Customer review rating 4.3/5

Angela Families - 25/12/2020 Confirmed reviews ALL

clean enough.. but they didnt change the toiletries (soap). at first i thought they already replace with the new one, then i realized it wasnt new, it already used by previous guest i thought. because the soap was already opened. the service was good. one lift was bad.

Dear Valued Guest, We would like to sincerely apologize for the inconveniences you have encountered. At Mercure Serpong Alam Sutera, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We have taken careful notes of your feedback for room experience; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Serpong Alam Sutera. Our Best Regards, Jessica Uekermann General Manager

Well located Hotel, Easy to find anything needed

Customer review rating 4.3/5

Ver Friends - 24/12/2020 Confirmed reviews ALL

Overall oke...but please more attention with the Pillows , didn't comfortable.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about our pillow comfort, please be rest assured that the Housekeeping department will surely take a proper measure to ensure our improvement in the future. Thank you for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Comfort n fun

Customer review rating 4.3/5

T. Families - 14/12/2020 Confirmed reviews ALL

Its a excited place for my family, swim till 21.00, n the food is very good also the employee is polite n helpfull

Dear Value Guest, Thank you for your time to give us great review concerning your recent stay. Nice to see that you had great experience during your stay. I will absolutely forward your review to our Team member which, I believe, will motivate them to keep up the good work. All the Team here waiting for your next stay in the nearest future. Our Best Regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.3/5

T. Couples - 13/12/2020 Confirmed reviews ALL

Comfort room, quite place, friendly and helpful staff

Dear Value Guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the room queuing and only 1 staff, please be rest assured that we already share to department related for improvement. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Well located and good stay

Customer review rating 4.3/5

Eddy M. Couples - 12/11/2020 Confirmed reviews ALL

Satiafied

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

nice place

Customer review rating 4.3/5

David Families - 10/11/2020 Confirmed reviews ALL

Overall is Good. But, please please check the swimming pool area. There was a person swimming with shoes and he is so old. It's really annoying... Thanks

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive feedback from our guest and make sure their stay was comfortable. regret to know that you found such experience at our swimming pool, this review absolutely has share with the team at swimming pool area, to make sure it will not be happened again in the future. Thank you again for sharing your experience, and we hope to see you again in the future. Our Best Regards, Jessica Uekermann General Manager

good stay

Customer review rating 4.3/5

Danny Families - 05/11/2020 Confirmed reviews ALL

Location is ok, clean hotel and huge swimming pool

Dear Valued Guest, Thank you very much to spend your valuable time to give us review concerning your recent stay. we are so happy that you found our location convenient for your stay. All the team at Mercure Serpong Alam Sutera waiting for your next stay. Our Best Regards, Jessica Uekermann General Manager

Great hotel

Customer review rating 4.3/5

E. T. Friends - 03/11/2020 Confirmed reviews ALL

Warm reseptionist, fast check in, fast response from housekeeping, overall great hotel & good vibe, love it

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for your time to give us great review concerning your recent stay. Nice to see that you had great experience during your stay. Please feel free to share your experience with other on Tripadvisor as well https://www.tripadvisor.com/UserReview-g14…-d44…-Mercure_Serpong_Alam_Sutera-Tangerang_Banten_Province_Java.html. Your kind review will be shared to the entire team as we believe this will encourage all our talents in keeping up the great performance in the future. We are looking forward to welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.3/5

Davin A. Friends - 26/10/2020 Confirmed reviews ALL

Have a good experience when hotel staff provide me for free upgrade room, she said our superior room are fully booked then we get premier room upgraded. Thanks for The Accor member experience !

Dear Mr. Davin A., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, especially the Front Office department, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Good

Customer review rating 4.3/5

Anonymous Families - 22/10/2020 Confirmed reviews ALL

Covid 19 protocol is well established.

Dear Mr. I Gede Kusuma Jaya W., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service and COVID 19 safety protocols will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Well located for short escape

Customer review rating 4.3/5

Anonymous Solo - 21/10/2020 Confirmed reviews ALL

Well located for short escape, good food and service!

Dear Valued Guest, Thank you very much to spend your valuable time to give us review concerning your recent stay. We are so happy that you found our location convenient for your stay. and glad to know that you felt satisfied with quality of our food and service. this wonderful review definitely will share with all the team, and we are sure it will motivate them to keep up the good work. Thank you very much and we are waiting for your next stay. Our Best Regards, Jessica Uekermann General Manager

Extremely dissatisfied

Customer review rating 4.3/5

Phioruci Families - 19/10/2020 Confirmed reviews ALL

The bathroom is dirty and mossy, as well as the carpet and bed, lots of dust They didn't prepare enough tissue, so it's only 1 up to 2 or 3 sheets of tissue on the tissue box. The trashbin in the toilet was also difficult to use because it is so hard to open and close. Plus the shampoo, idk whether they put more water because it feels so watery and no foam, make our hair become very tangled.

Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. We have taken careful notes of your feedback for the service level given by our associates regarding cleanliness of our room and breakfast experience; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. We would like to sincerely apologize for the inconveniences you have encountered. At Mercure Serpong Alam Sutera, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Serpong Alam Sutera. Our Best Regards, Jessica Uekermann General Manager

Good Stay

Customer review rating 4.3/5

Oktavia Solo - 19/10/2020 Confirmed reviews ALL

a good place for stay for my "me time" staycation

Dear Ms. Oktavia R., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking your valuable time to share your review with us. We are very delighted that you enjoyed your "staycation" at our hotel especially because of our strategic location, comfortable room and warm hospitality that we offered. Your kind review and compliment will surely be shared to the entire team as we believe this will motivate all the staffs to keep up the great service in the future. The entire team of Mercure Serpong Alam Sutera is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Well located , ambience

Customer review rating 4.3/5

Anonymous Couples - 19/10/2020 Confirmed reviews ALL

Nice room , friendly for pool attendants (a fat gay man at the night and security in the morning) . Good place’s overall is good.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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