Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 786 reviews

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  786 reviews

TripAdvisor Rating  5.0/5  3,502 reviews

Such a pleasure stay

TripAdvisor rating 5.0/5

Culture66680106955 TripAdvisor review

First time visiting here because of the business, location is great and strategy. Room is wonderful, the staff are very lovely especially Mrs. Fia who helps me a lot, she gave me a bunch of information what to do in tangerang. Lovely girl with a lovely smile, definitely will come back very soon. Thanks for the experience, Fia.

Dear Culture66680106955, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Great Stay

Customer review rating 4.5/5

Keng W. Business - Confirmed reviews ALL

The hotel and staff are great.

Customer review rating 3.5/5

Janet L. Business - Confirmed reviews ALL

The room do smell a little musky (like it has not been used for a long time type) when i first entered it. and the lamp shades are dusty with cobweb.... like a surprise decoration for the upcoming Halloween?

Dear JANET BEE LIAN L., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share the feedback. We sincerely apologize for the issues you experienced during your stay. We understand how important a clean and comfortable environment is, and we’re sorry that we fell short in this instance. We appreciate your comments about the musky smell and the dust on the lamp shades. We will address these concerns with our housekeeping team immediately to ensure our rooms meet the high standards we strive for. Regarding your room location, we understand your preference for convenience and will make a note to accommodate similar requests in the future. Thank you again for your insights. We hope to have the opportunity to provide you with a much better experience on your next visit. Our best regards, Jessica Uekermann General Manager

Great place to stay

TripAdvisor rating 5.0/5

Andika_wpratama TripAdvisor review

Great place to stay, thank you for this lovely decoration for our son's birthday. The breakfast menu is so various and all delicious. The service is also excellent, specially for mba Fia. Thank you very much.. We will be back here for sure 😊☺️

Dear Andika_wpratama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. Thank you for participating in our kids activity and we are very thrilled to know that you and your kid enjoy our kids activity. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team especially Fia. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Kids are very happy stay at mercure

TripAdvisor rating 5.0/5

rendi r TripAdvisor review

I had excellence experience with Mercure alam sutra serpong, they service is awesome! Staff is very helpful and warm, especially Mrs. Via They arrange the event very good for kids activities, we will be back again to mercure alam sutera...

Dear 106rendir, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. Thank you for participating in our kids activity and we are very thrilled to know that you and your kid enjoy our kids activity. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team especially Fia. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 319 reviews 9.5/10 Location
  • 496 reviews 7.4/10 Room
  • 622 reviews 9.2/10 Service
  • 12 reviews 7/10 WiFi
  • 271 reviews 7.9/10 Cleanliness
  • 163 reviews 7.6/10 Breakfast
  • 148 reviews 5.8/10 Comfort
  • 61 reviews 9.8/10 Pool

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