Description
Hotel extras
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Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
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Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
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Enjoy complimentary minibar in all rooms
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Free bicycles rent to explore Alam Sutera's greenery
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Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids
Our accommodation(s)
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Room
Superior Room - 1 double bed
- 3 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
- Most of the accommodation: Corner Room
Room
Superior Room - 2 single beds
- 3 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
Room
Superior Room, Pool View - 1 double bed
- 3 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Pool side
Room
Privilege Room - 1 double bed
- 3 pers. max
- 32 m² / 344 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
- Most of the accommodation: Corner Room
Room
Privilege Room - 2 single beds
- 3 pers. max
- 32 m² / 344 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
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Suite
Privilege Suite Room - 1 double bed
- 4 pers. max
- 42 m² / 452 sq ft
- Bedding 1 x Double bed(s)
- Views: City View
Suite
Junior Suite Room - 1 king bed
- 3 pers. max
- 52 m² / 559 sq ft
- Bedding 1 x King size bed(s)
Hotel location
Mercure Serpong Alam Sutera
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia
GPS:-6.244335, 106.651789
Access and transport
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SERPONG STATION
Railway station
Access: 11.8 km / 7.33 mi 20 min drive
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GADING RAYA GOLF
Golf course
Access: 6 km / 3.73 mi 11 min drive
DAMAI INDAH GOLF
Golf course
Access: 6.2 km / 3.85 mi 11 min drive
OCEAN PARK BSD
Amusement park
Access: 7.8 km / 4.85 mi 17 min drive
IMPERIAL GOLF CLUB
Golf course
Access: 10 km / 6.21 mi 25 min drive
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FLAVOR BLISS
Restaurant and cafe district
Access: 200 m / 0.12 mi 3 min walk / 1 min drive
LIVING WORLD
Shopping centre/mall
Access: 350 m / 0.22 mi 4 min walk / 1 min drive
WTC SERPONG
Shopping centre/mall
Access: 2.3 km / 1.43 mi 15 min walk / 5 min drive
MALL ALAM SUTERA
Shopping centre/mall
Access: 3.3 km / 2.05 mi 4 min walk / 1 min drive
SUMMARECON MALL
Shopping centre/mall
Access: 5.2 km / 3.23 mi 13 min drive
BSD CITY
Shopping district
Access: 9 km / 5.59 mi 16 min drive
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
MINT & PEPPER
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
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MOCCA
Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
MANIZ POOL DECK BAR
Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
2 breakfasts
Non contractual photo
Enjoy the breakfast buffet by knowing you are #ALLSAFE. You can enjoy our variety of food and drinks freely with your own preferences. Hand sanitizers are available in every buffet table.
Pool
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Fitness center
We provide Fitness Center to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
Spa
Non contractual photo
We provide the spa service to your room. Just dial ext. 3 to book the service. Because we know you need to relax and indulge yourself while staying with us
Meetings & Events
- Number of Meeting Room
- 6
- Surface of the largest room
- 550 m² / 5920 sq ft
- Maximum seats capacity
- 300
- Maximum capacity for banquets
- 120
Our guest reviews
ALL Rating
Customer review rating 3.5/5
Jonatan T. Families - Confirmed reviews ALL
Dear Mr. Jonathan Thank you for sharing your feedback with us. We sincerely apologize for the condition of the toilet upon your arrival. Cleanliness is one of our top priorities, and it is disappointing to learn that we fell short of our standards in your case. Please rest assured that this matter has been addressed with our housekeeping team to ensure more thorough inspections moving forward. We also regret the delay in setting up the extra bed despite your timely check-in. This is certainly not the level of responsiveness we aim to provide, and we apologize for the inconvenience caused. We will review our internal coordination procedures to prevent similar delays in the future. Thank you as well for your thoughtful suggestion regarding the installation of a canopy leading to the gym. We truly appreciate constructive feedback like this, as it helps us enhance our facilities and guest comfort especially during rainy weather. Your comments are very valuable to us, and we hope to have the opportunity to welcome you back for a much improved experience. Our best regards, Jessica Uekermann General Manager
Customer review rating 4.5/5
Jonathan W. Business - Confirmed reviews ALL
Dear Mr. Jonathan W., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Customer review rating 3.5/5
Shanti H. Families - Confirmed reviews ALL
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Customer review rating 3.0/5
Soesan L. Business - Confirmed reviews ALL
Dear Ms. Soesan L., Greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the room cleanliness, breakfast quality, soap pump condition, hot water pressure and the wifi connection. Please be assured that your comments have been shared with our related teams for immediate improvement and corrective action. Maintaining cleanliness, comfort, and service quality is our priority, and we regret that we did not meet your expectations on this occasion. We truly appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Our best regards, Jessica Uekermann General Manager
Customer review rating 4.5/5
Wawan K. Business - Confirmed reviews ALL
Dear Wawan K., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank for your Loyalty and Thank you for staying with us during your visit to Alam Sutera, also taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
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