Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 783 reviews

Best price
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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 3
Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  783 reviews

TripAdvisor Rating  5.0/5  3,443 reviews

Short business stay at a good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed twice with a couple of days gap within same week. Both stays were in cosy, comfortable rooms that were clean. Only restaurant has limited food choices which is more than compensated by a large variety of options available at the mall next door.

Great Choices in Tangerang Selatan

TripAdvisor rating 5.0/5

valyrians07 TripAdvisor review

I have special ocassion this November and choose Mercure Serpong Alam Sutera as my stay, i got friendly staff but i forgot his name when me checkin, very near to Living World Alam Sutera and Flavor Bliss, really help me during that ocassion, very friendly and helpful staff in reception, concierge and housekeeping are best They have a great pool and gym but i inly try gym i hope i can return to try the pool Sorry for unproper photo as im not take too many photos during my stay, but i take some videos when working out

Dear Valyrians07, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are delighted to hear that you had a wonderful experience with us. We're glad that our friendly staff made your stay enjoyable and memorable, and we truly appreciate your kind words about the reception, concierge, and housekeeping teams. It’s great to know that our location near Living World Alam Sutera and Flavor Bliss was convenient for you, and we’re happy that you enjoyed the gym during your stay. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

nothing special

Customer review rating 2.0/5

Daniel Business - Confirmed reviews ALL

aircon in the room is loud, the fridge in the room is really loud, the bed is nothing special

Dear DANIEL G., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We regret to hear that the air conditioning and fridge noise in your room caused discomfort, and that the bed did not meet your expectations. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to address these issues promptly and improve the comfort of our guest rooms. Your feedback is invaluable to us as it helps us continuously improve. We truly hope to have the privilege of welcoming you back in the future, so we can provide you with a more seamless and enjoyable experience. Thank you once again for bringing this to our attention. Best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 5.0/5

Ravenia Families - Confirmed reviews ALL

Smooth check in and thank you for upgraded our room. The breakfast was nice, but some of the food wasn't warm enough. Thank you for everything. We will surely come back again.

Dear RAVENIA J., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. We’re thrilled to hear that you had a smooth check-in experience and enjoyed the room upgrade. We also appreciate your comments about breakfast, and we’ll make sure to address the issue with the temperature of the food. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Just OK

Customer review rating 3.5/5

Dedy Solo - Confirmed reviews ALL

I enjoyed my stay and the hospitality was excellent. However, I was disappointed with the breakfast buffet. The food quality was subpar, and the staff seemed rushed during peak hours, which detracted from the overall dining experience. Additionally, while I noticed a collaboration with a greens provider, it was unclear how to incorporate these greens into my meal. Their placement with the salad section on the opposite side of the buffet was also inconvenient. Perhaps some signage or staff assistance could help guests better understand how to enjoy the greens options.

Dear DEDY G., Greetings from Mercure Serpong Alam Sutera, jewel in the city! We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. We sincerely apologize for your disappointment with the breakfast buffet. Your comments regarding the food quality and the service during peak hours have been noted, and we will take immediate action to improve these areas for a more enjoyable dining experience in the future. Additionally, we appreciate your feedback about the greens provider collaboration, and we will work on enhancing the placement and providing clearer signage and staff assistance to ensure guests can better incorporate the greens into their meals. We also regret that your experience as a Gold member did not meet your expectations, especially on such a special occasion. We understand the importance of making every guest feel valued, and we will review our privileges for Gold members to ensure we offer more tailored experiences. We have noted your suggestion to improve the check-in process and minimize queue lines and will work on providing a smoother, more efficient experience for all our guests. Finally, we appreciate you mentioning our team’s smile and helpfulness. We are proud of our staff, and we will be sure to share your positive comments with them. Once again, thank you for your valuable feedback. We look forward to welcoming you back soon for a more enhanced and memorable experience. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 308 reviews 9.5/10 Location
  • 497 reviews 7.4/10 Room
  • 628 reviews 9.2/10 Service
  • 13 reviews 6.2/10 WiFi
  • 264 reviews 7.9/10 Cleanliness
  • 166 reviews 7.5/10 Breakfast
  • 147 reviews 5.7/10 Comfort
  • 63 reviews 9.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.