Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 814 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  814 reviews

TripAdvisor Rating  5.0/5  3,114 reviews

Good Experience

Customer review rating 4.5/5

Surya Business - Confirmed reviews ALL

Good services, the food is variety and the taste is quite good.

Dear Mr Sugito / Surya Hadi Kusuma, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your review of your stay at Mercure Serpong Alam Sutera! We are delighted to hear that our food and staff exceeded your expectations. It was a pleasure having you with us and we truly appreciate your kind words. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

Clean room with very attentive staff

Customer review rating 4.5/5

Cary B. Business - Confirmed reviews ALL

Any issues were resolved quickly. Would like more English language stations or at a minimum, more English subtitles. Every morning I was greeted at breakfast by Budi who provided excellent customer service. Nicely located near mall for dinning choices other than the hotel restaurant.

Dear Mr. Cary Roy B., Thank you for your positive review of your recent stay at Mercure Serpong Alam Sutera. We are delighted to hear that our staff was attentive and helpful in resolving any of your issues. We also appreciate your kind words for Budi at breakfast for providing excellent customer service. We value the feedback and will pass on this to our team. We understand that you would like to see more English language stations or subtitles and we are constantly looking to improve our services so that we can meet the needs of all our guests. Thank you for staying with us and we hope you come back soon! Warmest regards, Jessica Uekermann General Manager

Pleasant hotel to stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant stay with helpful & friendly staffs. Close proximity to mall & dinner place is a plus point.

Dear Mr Mohammad Sjarifudin, Thank you for your feedback on your stay at Mercure Serpong Alam Sutera! We are delighted to hear you enjoyed our helpful and friendly staff, as well as our convenient location near the mall and restaurants. At Mercure, we strive to create an enjoyable and comfortable experience for each of our guests. We look forward to welcoming you back soon. Sincerely, Jessica Uekermann General Manager

Kids Friendly Hotel at Alam Sutera

TripAdvisor rating 5.0/5

Passport03546239453 TripAdvisor review

Had fun experiences while stay at Mercure Alam Sutera. The hospitality was amazing. There was kids activity at Sunday morning, and the staff was so helpfull and cheerfull. Thank you Kak Lila! Raffasya was so happy 🥰

Dear Passport03546239453, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your review of your stay at Mercure Serpong Alam Sutera! We are delighted to hear that you had a fun experiences here with us. It was a pleasure having you with us and we truly appreciate your kind words about our staff especially Kak Lila. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

Fun kids activity

TripAdvisor rating 5.0/5

Oktavia A TripAdvisor review

Had a pleasant stay here at Mercure Alsut. The kids were welcomed with a milkshake drink. And the next morning, they have hat painting activity, my son loved it. And the staff Lila was very friendly to guide the kids. Thank you!

Dear Viaarief, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for your review of your stay at Mercure Serpong Alam Sutera! We are delighted to hear that you had pleasant stay here with us. It was a pleasure having you with us and we truly appreciate your kind words about our staff especially Kak Lila. Our team strives to ensure that our guests have the best experience possible and it's wonderful to hear that you had a great time while staying with us. Thank you again for taking the time to share your positive experience with us! We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 283 reviews 9.5/10 Location
  • 436 reviews 7.9/10 Room
  • 599 reviews 9.2/10 Service
  • 20 reviews 8.2/10 WiFi
  • 245 reviews 8.4/10 Cleanliness
  • 154 reviews 8.2/10 Breakfast
  • 115 reviews 6.1/10 Comfort
  • 8 reviews 0.8/10 Bar

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