Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 794 reviews

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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  794 reviews

TripAdvisor Rating  4.8/5  3,511 reviews

Needs some improvement

TripAdvisor rating 4.0/5

raymonds883 TripAdvisor review

House keeping needs to be improved when cleaning the room also the breakfast quality, the taste, needs to be improved too. The coffee machine inside the restaurant is not good but the coffee outside is good. All in all, it was quite a good experience and the hotel location is also strategic.

Good customer service

Customer review rating 4.0/5

Syahrul N. Business - Confirmed reviews ALL

I was satisfied with the service provided and appreciated the comfort and hospitality during my stay. Look forward to visiting again in the future.

Good location and calm atmosphere

Customer review rating 4.0/5

Safi A. Business - Confirmed reviews ALL

Located in good area, besides a lively mall. Calm and quite place. Very humble and helping staff from reception to housekeeping, restaurant, everyone is very kind. Only issue is rooms here are having dull light and dark interior which will make you feel low sometimes. Rest, services are good, swimming pool location is also perfect with privacy for families.

Poor cleanliness

Customer review rating 1.5/5

Het Couples - Confirmed reviews ALL

carpet at room corridor was dirty.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us and sharing your feedback. We sincerely apologize for the cleanliness issue you encountered, particularly with the carpet in the room corridor. This is certainly not the standard we strive to maintain. Please be assured that we are addressing the matter with our housekeeping team to ensure that such issues are promptly resolved. We truly appreciate your input and hope to have the opportunity to welcome you back for a much improved experience. Our best regards, Jessica Uekermann General Manager

Excellent experience

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very helpful staff in a hotel that suffices all my needs, including in terms of location.

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We\'re thrilled to hear that you had an excellent experience and that our team was able to meet your needs — especially when it comes to service and location. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 307 reviews 9.5/10 Location
  • 489 reviews 7.3/10 Room
  • 634 reviews 9.3/10 Service
  • 14 reviews 6/10 WiFi
  • 263 reviews 7.3/10 Cleanliness
  • 167 reviews 7.6/10 Breakfast
  • 139 reviews 6.2/10 Comfort
  • 54 reviews 9.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.