Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 777 reviews

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Mercure Serpong Alam Sutera - Image 1
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  777 reviews

TripAdvisor Rating  5.0/5  3,466 reviews

Superb service and location

TripAdvisor rating 5.0/5

Trifena J TripAdvisor review

Mercure Alam Sutera services are top notch... they granted me the upgrade for my Accor Plus Platinum status when i do the booking because i want to take my son to experience their sport themed room... We have our own personal Play Station in the room which makes my son so happy during our stay. The location also very convenient, 5 mins walking distance to Living World, Flavor Bliss and a bit further to Pasar Delapan that offers lots of delicious foods.

Dear Trifena 21k, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you and your son had an enjoyable experience with us at Mercure Alam Sutera. It's great to know that the upgrade and the sport-themed room, complete with PlayStation, made your stay extra special! We're also happy that you found our location so convenient, with plenty of dining and shopping options nearby. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Great stay

Customer review rating 4.5/5

Tj Families - Confirmed reviews ALL

Check in process was a brief, i just need 10 minutes wait, while enjoying the welcome drink from my membership as an All Plus member. Room was upgraded to privilege suites from the privilege room due to the membership. The room was superbly huge with bathub inside the bathroom. There are two tv in the room, one big giant tv facing the bed, and smaller one, facing the couch as a living room ( small ) Breakfast was quite mediocre, selections was actually quite enough, its just the taste still a lot to be improved. Facilities was amazing, from the pool, ping pong table, fuzzball , and electric bike rental in the lobby. This was not the first time for me staying at this hotel, but everything was still acceptable. Please improve the quality in the restaurant, however the in room dining was above par, the service was also warmth. The welcome delicacies was also was a very nice personal touch.

Exquisite stay

TripAdvisor rating 5.0/5

TheJ723 TripAdvisor review

Check in process was a brief, i just need 10 minutes wait, while enjoying the welcome drink from my membership as an All Plus member. Room was upgraded to privilege suites from the privilege room due to the membership. The room was superbly huge with bathub inside the bathroom. There are two tv in the room, one big giant tv facing the bed, and smaller one, facing the couch as a living room ( small ) Breakfast was quite mediocre, selections was actually quite enough, its just the taste still a lot to be improved. Facilities was amazing, from the pool, ping pong table, fuzzball , and electric bike rental in the lobby. This was not the first time for me staying at this hotel, but everything was still acceptable. Please improve the quality in the restaurant, however the in room dining was above par, the service was also warmth. The welcome delicacies was also was a very nice personal touch.

Dear TheJ723, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for your detailed and thoughtful feedback. We are truly delighted to hear that you had an exquisite stay with us and that your experience as an All Plus member was rewarding. We’re glad you appreciated the room upgrade to our Privilege Suite, and we're happy to know you enjoyed the spaciousness and amenities, including the two TVs and the bathtub in your room. It’s also wonderful to hear that you enjoyed our facilities, such as the pool, ping pong table, and electric bike rentals. We take pride in offering a variety of amenities to enhance the guest experience, and it’s great to know they contributed to your stay. However, we regret that our breakfast did not meet your expectations. We sincerely appreciate your feedback and will take it into consideration to improve the quality and taste of our offerings. We’re pleased to know that you had a positive experience with our in-room dining and service, and we’re grateful for your kind words about our welcoming delicacies. We truly value your loyalty and look forward to welcoming you back on your next visit. Rest assured, we will continue to work on elevating our restaurant quality to ensure a more satisfying experience for all our guests. Thank you and best regards, Jessica Uekermann General Manager

Re-growing experience

TripAdvisor rating 5.0/5

jimles55 TripAdvisor review

When we first arrived, we were greeted warmly by the front office, sorry I forgot her name. Check-in was completed quickly, and this morning we had breakfast and received a warm welcome from Ms. Amanda. Unfortunately, today's food was less than convincing (sorry), but overall we say thank you.

Dear Jimles55, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive review with us. We’re pleased to hear that you were warmly greeted by our front office staff upon your arrival and that the check-in process was efficient. We also appreciate your kind mention of Ms. Amanda during breakfast – we’ll be sure to pass on your compliments to her. However, we regret that the breakfast did not meet your expectations on this occasion. Your feedback is incredibly valuable, and we will review the quality of our offerings to ensure a more enjoyable experience for all of our guests. Thank you again for your feedback, and we hope to welcome you back in the future for a more exceptional stay. Thank you and best regards, Jessica Uekermann General Manager

Christmas Dinner

TripAdvisor rating 5.0/5

Escape48279612985 TripAdvisor review

We had an incridible dining experience Christmas dinner at mercure alam sutera.The atmosphere was cozy,and the food was outstanding especially Teppanyaki stall,Friendly staff added to the charm,Budi Regina and Manda is very helpful,,

Dear Escape48279612985, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your experience with us at Mercure Serpong Alam Sutera. We are delighted to hear that you enjoyed your Christmas dinner and that our team member, Budi, Regina and Manda provided you with an enjoyable dining experience. We appreciate your kind words regarding the atmosphere and food. At Mercure Serpong Alam Sutera our aim is to provide the highest level of service and hospitality to all of our guests. We look forward to welcoming you back soon! Sincerely, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 316 reviews 9.6/10 Location
  • 502 reviews 7.4/10 Room
  • 636 reviews 9.1/10 Service
  • 13 reviews 6.8/10 WiFi
  • 267 reviews 7.7/10 Cleanliness
  • 172 reviews 7.6/10 Breakfast
  • 146 reviews 5.6/10 Comfort
  • 55 reviews 9.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.