Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 770 reviews

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Mercure Serpong Alam Sutera - Image 1
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  770 reviews

TripAdvisor Rating  5.0/5  3,312 reviews

Great stay in mercure alam sutera

TripAdvisor rating 5.0/5

Maps61088973077 TripAdvisor review

Nice guys with great hospitality. The hotel is Clean and well organized, With good services. When you have an issue they will fix it asap! I feel very relaxed on my stay here in mercure serpong alam sutera! I surely come back if i have the occasion!

A Good stay

TripAdvisor rating 5.0/5

Jerry L TripAdvisor review

Preferable hotel to stay, been to this hotel many times, Nice hotel in a great location. The hotel was clean and easy to navigate. The room was also neat and clean, and the bed was very comfortable. The staff were friendly and helpful throughout my stay. Keep up the good work, I will definitely be back as always

Dear Mr. Jerry Liu, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to review your experience at Mercure Serpong Alam Sutera. We are delighted that you enjoyed our services, staff and ambience. Our team works hard to ensure that our guests enjoy the best hospitality and we are pleased to hear that we were able to exceed your expectations on this special occasion. We appreciate your kind words and look forward to seeing you again soon! Our best regards, Jessica Uekermann General Manager

Wonderful Experience

Customer review rating 4.5/5

Beni Families - Confirmed reviews ALL

1. My room is spacious, modernly decorated, and climate change oriented. 2. Swimming pool is large and there are adult and kid swimming pool. 3. Staffs are very helpful and friendly, especially Miss Lila and Ade. 4. I hope, in the future they will enlarge the kids playgrounds or modify some meeting rooms for kids activities during weekend.

Dear Mr. Beni I., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team especially Lila and Ade. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Restaurant and hotel review

TripAdvisor rating 5.0/5

Johanes W TripAdvisor review

Budi and team provide us a great hospitality. The food and the services over here are also make us feel like home. For me its the best decision that i make this week. The price also very reasonable for this kinda of service. Its really a pleasure to spend family time over here

Dear Johanesw984, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

KM LAU

TripAdvisor rating 5.0/5

LAU K TripAdvisor review

Very good service with friendly staff as specially in breakfast hall. His name is Mr. Budi. Added with the receptionist staffs are lady. Most time follow up with guess when is check-in time and so on. Her name is Lila if not mistaken Keep going continue the performance

Dear Lauk525 , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 312 reviews 9.5/10 Location
  • 485 reviews 7.8/10 Room
  • 622 reviews 9.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 267 reviews 7.8/10 Cleanliness
  • 157 reviews 7.6/10 Breakfast
  • 60 reviews 9.7/10 Pool
  • 7 reviews 0/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.