Mercure Serpong Alam Sutera 4 stars

Name: Mercure Serpong Alam Sutera | 4-star International Hotel - ALL
Address: Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, TANGERANG, 15325, Indonesia
Telephone: +622129668668
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 820 reviews

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Mercure Serpong Alam Sutera

Hotel for travellers looking for local and authentic experiences

Please feel welcome to enjoy the magnificent view and facilities of Alam Sutera, experience one-stop shopping center that suits your needs as a business traveler and create memorable moments with your family

Jessica Uekermann, Hotel Manager

Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas and world's leading medical autorities. Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Hotel extras

Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
Enjoy complimentary minibar in all rooms
Free bicycles rent to explore Alam Sutera's greenery
Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone +62 21 29668668

+62 21 29668658

SERPONG STATION

Railway station

Access: 11.8 km / 7.33 mi 20 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

In summary

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our accommodation(s)

Room

Superior Room with Queen Bed

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Superior Room with twin beds

3 persons
26 m² / 279 sq ft

Bedding 2 x Single bed(s)
Views: City View

Room

Superior 1 Queen Bed Pool View

3 persons
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

Room

Privilege Room with Double Bed

3 persons
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

Room

Privilege Room with Twin Beds

3 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Our guest reviews

Good location

Budi N 3/15/2023 TripAdvisor review

The hotel location was perfect near to living world mall, food stall flavor bliss, and this town is known for bycicling and jogging. The food is nice, the staff is super friendly especially Dita in front desk. Thank you Mercure serpong alam sutera

Dear 47budin, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good location, great service

Marianne T. Friends - 3/13/2023 Confirmed reviews ALL

We had a memorable staycation in Mercure, service was great and staff are so friendly.

Dear Miss. Marianne T., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. Our team endeavors to provide a warm level of service that is synonymous our warm hospitality, and we are heartened that we have been able to create a memorable experience for you. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Improved since previous visits

Ram Business - 3/12/2023 Confirmed reviews ALL

Thank you for my recent weeklong stay at MERCURE Alam Sutera. I have visited a few times before and I can see that the staff and accommodations have improved Your restaurant manager Mr Budi was excellent and I can single him out for his very attentive and professional efforts

Dear Mr. Roger M., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team especially Budi which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Nothing great

Rajendra Business - 3/11/2023 Confirmed reviews ALL

The room (522) had beams and was awkward shaped as it was the end room. The beam was above the bed and the sofa seater which made me uncomfortable. Ver few vegetarian options in the restaurant. Breakfast was good with fresh juices. Inspite of staying for 2 weeks they could not give me a late checkout of 3 hours and charged it.

A very disappointing stay.

Mattchiswick 3/11/2023 TripAdvisor review

A very disappointing stay. I specifically requested a non smoking Room. My flight was late and I didn't arrive at the Hotel until 21.00. Upon arrival I was told that there were no non smoking rooms available and I would have to PAY for an upgrade. I am very surprised at the attitude of such a large European Hotel group. Not a very fair way to treat a guest who doesn't want to stay in a filthy smokers room. Before writing this review I emailed the Hotel FAO the General Manager to give them a chance to resolve. No body bothered to email back. Upon checking out I asked to see a Manager and was told that "nobody was available". Furthermore the room was tired. The Wardrobe wouldn't close properly meaning the light stayed on permanently. First time. Last time and I shall be escalating this with ACCOR.

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