Name: ibis Gading Serpong | International Economy Hotel - ALL
Address: Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, TANGERANG, 15810, Indonesia
Telephone: +622122220116
Rating: 4.5

ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.5/5 1,497 reviews

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Description

ibis Gading Serpong

Vibrant economy hotel, open to everyone

We are delighted with the opportunity to have you as our guest, and you can expect to "Feel Welcome" in our hotel. It is a perfect place for business and leisure travellers.

Jamal MUHAMAD, Hotel Manager

Strategically located in the commercial zone of Summarecon Serpong in Tangerang, Hotel ibis Gading Serpong is nearby the largest convention hall in South-East Asia, ICE BSD and Summarecon Mall Serpong as one-stop entertainment and shopping complex. With direct access to Soekarno-Hatta International Airport and surrounded by well-known universities and sport centre, Hotel ibis Gading Serpong is a perfect accommodation for business and leisure.

Hotel Located near Summarecon Mall Serpong, AEON Mall, ICE BSD, IKEA

With direct access to Soekarno-Hatta International Airport and surrounded by well-known universities and sport centre, Hotel ibis Gading Serpong is a perfect choice for business and leisure travellers.

Hotel extras

Web corner and free WiFi throughout hotel area
5 Meeting Rooms including a Ballroom with capacity up to 600 pax
Taste Restaurant and Lounge Bar offering international and local cuisines
Free shuttle bus to Summarecon Mall Serpong
Professional in-room spa and massage treatment by Alaya Spa

ALLSAFE approved hotel

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

GPS:-6.245356, 106.627741

Telephone +62 21 22220116

+62 21 22220117

Serpong Train Station

Railway station

12 km / 7.46 mi 10 min drive

Soekarno Hatta

Int. airport 1 - full name

20 km / 12.43 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

In summary

On site

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

Taste Restaurant Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Room

Standard 1 Double Bed

Accessible room

Max. number of persons: 2
Area: From 17 m² / 182 sq ft
Views: City View

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room

Standard 2 Single Beds

Max. number of persons: 2
Area: From 17 m² / 182 sq ft
Views: City View

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Our guest reviews

Well located and worthy

Abas S. Business - 11/25/2022 Confirmed reviews ALL

The check-in and check-out processes were quick and easy. The staff were helpful and very warm with excellent service. The room was spacious and clean. The breakfast was excellent in terms of taste and variety. However, the bathroom needs improvement in terms of cleanliness and amenities. The flush buttons were broken and were fixed with tape.

Dear ABAS S., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Ok stay

Lim Business - 11/23/2022 Confirmed reviews ALL

Room was ok… Bathroom need to be upgraded. Dirty Asked for international plug for charging but was told that hotel don’t provide. Overall staff service were good.

Dear C., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Very bad stay

Hanny Couples - 11/23/2022 Confirmed reviews ALL

This trip was very bad experience. Given room no 1212 (it was connecting room) Very noisy room beside (room no 1214), cannot rest well

Dear H., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Below standard

Wito Families - 11/22/2022 Confirmed reviews ALL

Service is below standard. No acknowledgement of Accor Gold status. No welcome fruit provided in the room. When we checked in, there was a plate of eaten cake inside the fridge. Waste water flow slowly at bathroom lavatory. Waiter when cleaning table in restaurant take our empty plates, without asking permission to clean our table. The positive thing of this hotel is the location.

Dear S., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Unexpected stay

Anonymous Solo - 11/15/2022 Confirmed reviews ALL

Didnt expect anything from ibis, only for a short stay because i cannot go home, as an accor gold member i didnt get benefit for room upgrade in this hotel, only welcome drink

Dear Mr. A., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. Please allow me to express my sincerest apologies for the inconvenience experiences, especially during your arrival time when my team can not upgrade your room. Your valuable feedbacks is very important to us to ensure all the guest feel welcome and comfort. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve and sharing the improvement with you in the near future. Sincerely, Jamal MUHAMAD - General Manager

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Web-users rating

Other web-users rate our hotel

181 reviews 7/10 Location
593 reviews 8.2/10 Room
775 reviews 9.3/10 Service
20 reviews 9.4/10 WiFi
413 reviews 8.6/10 Cleanliness
284 reviews 8.6/10 Food
118 reviews 7.9/10 Breakfast
5 reviews 0/10 Pool

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