ibis Gading Serpong

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ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.6/5 1,438 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

  • By plane

    SOEKARNO HATTA At 20km / 12 miles

  • By train

    Serpong Train Station At 12km / 7 miles

GPS:-6.245356, 106.627741

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Taste Restaurant Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews for
ibis Gading Serpong

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,438 reviews

TripAdvisor Rating  4.0/5  694 reviews

Customer review rating 5.0/5

Stephan Families - Confirmed reviews ALL

Good service for all staff. Clean room and nice breakfast

Good stay. Value for money

Customer review rating 4.0/5

Vincentius T. Families - Confirmed reviews ALL

Location is not too far from mall. But hotel parking area is too small. You need to valet your car if you come to this hotel at late night. This hotel also not too expensive. Overall its great to stay in here and recommended. Thanks

Dear Vincentius T., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Good

Customer review rating 5.0/5

Mega Friends - Confirmed reviews ALL

Overall good for service and hotel

Dear Mega, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Nice stay

Customer review rating 4.0/5

Gun Families - Confirmed reviews ALL

Room big enough but the bathroom a bit small. Parking lot cannot accomodate because too small

Dear Gunawan Djajapernama, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Customer review rating 5.0/5

F. Families - Confirmed reviews ALL

For service and staff was good. Keep up for cleanliness and comfortness

Dear F., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Standard Hotel

Customer review rating 3.0/5

Jf Couples - Confirmed reviews ALL

The location of hotel is good, near from mall and lots of culinary place especially at night. Breakfast was good. The controller of air conditioning at my room was not function, not maintained well by the hotel, so it must be improved for the next.

Dear JAKSEN FOLME, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

well located

Customer review rating 3.0/5

Kuswara Families - Confirmed reviews ALL

location, room, staff are all good. but water is dirty. i cant use the water for taking a shower, because it is dirty and black.

Dear KUSWARA, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Good stay

Customer review rating 4.5/5

Jess Families - Confirmed reviews ALL

Strategic location, very clean rooms, varied breakfast, friendly & responsive staff

Dear Jessica F, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Well located

Customer review rating 4.0/5

Rex S. Solo - Confirmed reviews ALL

The hotel is clean and comfortable. The place is strategic. It is located near Summarecon mall Serpong. And there are also many restaurants and cafes nearby. The only thing that is not quite satisfying with me is the bathroom. It's clean. But the space is not big enough. It's rather difficult when you want to take a shower

Dear Rex S., , We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Customer review rating 5.0/5

Alex Y. Families - Confirmed reviews ALL

Just for transit

Dear Mr. Y., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Stay for holiday

Customer review rating 5.0/5

Lucky Couples - Confirmed reviews ALL

Good hotel with cheap rate. Location near shopping center

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Noisy all day

Customer review rating 3.5/5

Jo Couples - Confirmed reviews ALL

Stay here for 2 night. The service was good, the receptionist and the staff was very helpfull. Unfortunately, some of the security is only nice to the guests that using car (i'm riding my motorbike to hotel btw). I cannot sleep properly at night because of too much noises from the next room, the elevator sound, etc. I think is because of the wall is not really soundproof.

Dear Mr. Wawan, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Customer review rating 5.0/5

Cynthia Families - Confirmed reviews ALL

Great Location in Serpong Area. Stay during Lebaran holiday.

Dear Mrs. Cynthia Maya, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Good value for money

TripAdvisor rating 5.0/5

Irinne T Couples - TripAdvisor review

This is my first time staying at Ibis after many many years and it certainly exceeded my expectations. Firstly, the staff members were very friendly, friendlier than some of luxurious hotels we usually stay in. They provide lemon infused water in the lobby, which I thought was a nice touch. I think the Accor group has made significant changes throughout the years. The room was clean, not big but they provide you with your basic needs and more. I thought for the price, it was more than necessary. The only negative thing I could pick was the colour of one of the walls, it was bright orange which I thought was a strange colour to paint in a bedroom, a more relaxing colour would make the room's ambience much better. Overall, we enjoyed our one night stay, recommended for its price.

No Frills, Simple and Great Location

TripAdvisor rating 5.0/5

TheJ723 Couples - TripAdvisor review

Room has a clean environment, everything still maintain a very good conditions, location is perfect, nearby has everything you need. The view was superb if you stayed in the top floor. TV channel was also has a lot of selections. Bed was in above average quality, you cant complaint.

Dear The J, It is a great achievements to be a reviewed hotel with excellent compliments, specially from the recommended traveler as your self. We really thanked for these, your compliments has been shared among the team. I believe these will recharges the positive energy in delivering great services to all guest. Stay health on your journey and Feel free to share your feedback's at gsm@ibis-gading-serpong.com on your upcoming stay with us. Regards, Jamal MUHAMAD - General Manager

Very good location even though need to crossover to reach mall

TripAdvisor rating 5.0/5

khemadewi Business - TripAdvisor review

Ibis Gading Serpong was been my repeated times to stay if we stay in Serpong areas. As the only one who has international brand reputation in the Summarecon surrounding areas. Food variety that been provided for breakfast was good.

Dear Khemadewi, Thank you for your excellent recommendation in TripAdvisor review for the best location with good breakfast variety of ibis Gading Serpong, It is a great pleasure to received positive comment from our guest. I am happy to share your feedback among the teams, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Feel free to share your concern at gsm@ibis-gading-serpong.com to make your upcoming arrival will be more as pleasant as previous one. Sincerely, Riganda TOGATOROP - General Manager

Good Hotel

TripAdvisor rating 3.0/5

Grandeur888 Business - TripAdvisor review

For basic amenities, this hotel offer good enough. Room small but okay. Breakfast so - so, location not bad. For short time visit, it's a good value. And for short business trip for Serpong area, it's also ok.

Dear Grandeur888, Warmest greeting from ibis Gading Serpong. Thank you for taking the time to share your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back to our hotel very soon! Sincerely, Riganda TOGATOROP - General Manager

Very dissapointed experience

TripAdvisor rating 1.0/5

areta500 Business - TripAdvisor review

Tap water was brownish. Bed sheet was dirty. Got mosquito. Fruits served at breakfast were not fresh. Very limited parking space. Service was okay. When we asked for bed sheet changing they did it right away.

Dear areta500, We thank you very much for your patronage to our hotel. We thank you as well for your feedback during your stay and for this mishap, please accept our sincere apology. Refer to your feedback, please be so kind to drop me an email to : gm@ibis-gading-serpong.com for further communication to solve this situation. Thank you for your help to inform me personaaly your room number and check in and check out for our internal follow up to avoid reocurrence. Your sincerely, Riganda Togatorop

Excellent value for money!

TripAdvisor rating 4.0/5

fabricelormois Business - TripAdvisor review

Overall good value for money. The rooms are clean and quiet. Hotel personnel always willing to help the best they can. Good experience, i will be back for sure.Thank you Accor and Ibis Gading Serpong

Dear Valued Guest fabricelormois, We are very happy to read your review that you enjoyed your stay with us and at Accor hotels. We look forward to welcome you back in our hotel. Sincerely yours, Riganda Togatorop

Nice hotel nice location

TripAdvisor rating 5.0/5

slazuardi Families - TripAdvisor review

I really recommended this hotel with a budget price. But their service is good. The room is clean and cozy. Breakfast also nice and variety enough. The location also very strategic near some big malls

Dear 992samuell, Thank you for your great recommendations of your comfort stay with our services and the cleanliness. We are very happy to receive your recommendation. And I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish to welcoming you back again in the near future and will be as pleasant as the previous one. Sincerely, Riganda TOGATOROP - General Manager

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