ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.6/5 1,052 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

Our accommodation(s)

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Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

GPS:-6.245356, 106.627741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Taste Restaurant

Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,052 reviews

TripAdvisor Rating  4.5/5  1,024 reviews

Certificate of excellence 2023

The best

TripAdvisor rating 5.0/5

Trek23843444884 TripAdvisor review

Excellent accommodation. Comfort stay. Staff all nice and very helpful in everything. They always wearing brightest smile to greet the guest. Always feel welcoming here. Fena the receptionist so helpful in check out process and helping to book a grab to airport. A great stay I would conclude.

Comfortable

TripAdvisor rating 4.0/5

Mario M TripAdvisor review

I stay for 1 nite because we have to visit an expo. When i arrived in the room remote TV was broken but, they sent on the spot the new remote. Was good n fast service. So, far no other issue. Breakfast was good.

city view, near mall

TripAdvisor rating 5.0/5

meli a TripAdvisor review

Nice hotel, i'm stay in here after had traveling with my couple. i'm req room double bed and the staff give me high floor and get a city view, the room are clean. and near to mall. thank you mr. renji for information in this hotel and mr. didi who arrange me to the room. i'll be back to this hotel if have another trip again.

Dear 758melia, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Jamal MUHAMAD - General Manager

Greatness in simplicity

TripAdvisor rating 5.0/5

Christy R TripAdvisor review

Pillows and mattress needs to be reviewed n replaced. I would like to mention one staff, Mr Puji. He is a natural hotel concierge, both professional and natural. Kudos to the hotel for having him in your payroll

Dear Mr Christy We very much appreciate your comment regarding your stay at the ibis Gading Serpong. Concerning Pillow and Mattress we will review it and replace partially. Thank you for giving appreciation to our staff Mr Puji. One again thank you for your feedback and looking forward to welcoming you in the near future. Regards Jamal Muhamad - General Manager

clean room, fast check in,

TripAdvisor rating 5.0/5

arya w TripAdvisor review

thank you for providing good service & the fast check-in process by Mr. Renzi, I stayed for one night and needed to rest & want a quiet room, I asked staff incharge who was there on duty that night, and the staff provided a room that was quite good and clean, I hope the service is always good like this and even better. if i travel back i will come back here again

Dear 546aryaw We very much appreciate your comments regarding your stay at the ibis Gading Serpong. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Jamal MUHAMAD - General Manager

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Other web-users rate our hotel

  • 169 reviews 7.5/10 Location
  • 544 reviews 7.7/10 Room
  • 735 reviews 9.4/10 Service
  • 10 reviews 6.8/10 WiFi
  • 365 reviews 8.3/10 Cleanliness
  • 310 reviews 8.7/10 Food
  • 121 reviews 8.1/10 Breakfast
  • 6 reviews 1.7/10 Pool

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