ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.5/5 850 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

Our accommodation(s)

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Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

GPS:-6.245356, 106.627741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Taste Restaurant

Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  850 reviews

TripAdvisor Rating  4.5/5  1,055 reviews

Certificate of excellence 2023

Okay

TripAdvisor rating 4.0/5

GoPlaces05616606925 TripAdvisor review

Breakfast could've been better. The service delivery could also be enhanced. Room cleaning could've been improved as well. They didn't change the towel and mats at first. Everything else is good (as expected)

Dear Guest Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

Good hotel

Customer review rating 5.0/5

D. Business - Confirmed reviews ALL

All service excellent. Hotel well maintained. especially trifena as reception .

Dear Mr D., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad

Good location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Romo is very clean and good location

Dear D., We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad-General Manager

The best

TripAdvisor rating 5.0/5

Trek23843444884 TripAdvisor review

Excellent accommodation. Comfort stay. Staff all nice and very helpful in everything. They always wearing brightest smile to greet the guest. Always feel welcoming here. Fena the receptionist so helpful in check out process and helping to book a grab to airport. A great stay I would conclude.

Dear Guest Thank you for the great review for ibis Gading Serpong! We are happy to hear that you enjoyed your experience during your stay with us. Thank you and we hope to see you again very soon. Sincerely, Jamal MUHAMAD - General Manager

Comfortable

TripAdvisor rating 4.0/5

Mario M TripAdvisor review

I stay for 1 nite because we have to visit an expo. When i arrived in the room remote TV was broken but, they sent on the spot the new remote. Was good n fast service. So, far no other issue. Breakfast was good.

Dear Guest Thank you for the great review for ibis Gading Serpong! We are happy to hear that you enjoyed your experience during your stay with us. Thank you and we hope to see you again very soon. Sincerely, Jamal MUHAMAD - General Manager

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Other web-users rate our hotel

  • 171 reviews 7.8/10 Location
  • 513 reviews 7.9/10 Room
  • 684 reviews 9.4/10 Service
  • 9 reviews 7.1/10 WiFi
  • 343 reviews 8.4/10 Cleanliness
  • 269 reviews 8.6/10 Food
  • 108 reviews 8.1/10 Breakfast
  • 5 reviews 1.4/10 Pool

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