ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.9/5 271 reviews

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Description

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

Our accommodation(s)

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Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

GPS:-6.245356, 106.627741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Lily's Restaurant

Non contractual photo

The "It's all about Lily's" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  271 reviews

Customer review rating 5.0/5

Andreas T. Solo - Confirmed reviews ALL

amazing check in

Dear Mr. Andreas T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager

Customer review rating 5.0/5

Franklin M. M. Families - Confirmed reviews ALL

We stay during our transit trip. All went very well.

Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager

Customer review rating 4.0/5

Ansjar Families - Confirmed reviews ALL

Puas menginap di Ibis Gading Serpong, kalau bisa discount ditambah lagi.

Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager

Customer review rating 5.0/5

Setyowati M. Solo - Confirmed reviews ALL

Staff nya asik, seru, baik, cekatan. Pembinaan karyawan nya oke. Kamar nya juga nyaman, AC sejuk, Ibis keren

Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager

Customer review rating 2.5/5

Aisha P. Families - Confirmed reviews ALL

What I have remember Ibis is one of the hotel that comfortable to stay with, but unfortunately not this one. Clearly they don’t do the good maintenance in the room, poor facilities ( amenities, only one soap in the bathroom for body and hair, etc ) It says if we need some amenities we can ask, but when we ask the razor for example, they can’t give to us. Old towel, and poor cleaning in the elevator and front office.

Dear AISHA P., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Albert Bennanda Widjaya - General Manager

Other web-users rate our hotel

  • 143 reviews 7/10 Location
  • 936 reviews 9.1/10 Room
  • 1,054 reviews 9.5/10 Service
  • 10 reviews 3/10 WiFi
  • 679 reviews 9.3/10 Cleanliness
  • 388 reviews 9.1/10 Food
  • 170 reviews 8.6/10 Breakfast

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