Mercure Tangerang BSD City

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Mercure Tangerang BSD City

Customer review rating (ALL Rating) 4.5/5 1,314 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Walking distance to ICE - Indonesia Convention Exhibition

  • Strategicaly located beside the AEON Mall BSD

  • Surrounded by various office complex in BSD City area

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • 30 mins drive to IKEA.

Hotel location

Mercure Tangerang BSD City

Jl Edutown, Cbd 55 Kavling Lot II No 8, Bsd City Pagedangan
15339 TANGERANG
Indonesia

  • By plane

    SOEKARNO HATTA At 30km / 18 miles - Shuttle paying

  • By car

    JAKARTA - SERPONG TOLL ROAD At 0km / 2 miles

  • By train

    CISAUK At 2km / 1 miles

GPS:-6.302602, 106.645256

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Kitchen Yard

Enjoy our generous daily breakfast buffet spread, with a la carte options available. Choose from local to international cuisine. The perfect place to network with business associates or catch up with friends.

Our accommodation(s)

Mercure Tangerang BSD City is well designed and perfectly equipped to satisfy business and leisure travellers looking to stay in Tangerang, which is at the heart of BSD City. The 157 modern rooms are decorated with touches of local culture.

Our guest reviews

Our guest reviews for
Mercure Tangerang BSD City

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,314 reviews

TripAdvisor Rating  5.0/5  546 reviews

Certificate of excellence 2022

Mercure BSD 8 May 2022

Customer review rating 3.5/5

Anisatun Friends - Confirmed reviews ALL

1. Toilet very hard to flushed. We often use toilet in lobby to do our things. 2. Door in the toilet also very hard to slide. We leave it as it is once we were tired to pull/push it. 3. The refrigerator, we storage one of our beverages and it became damage in the next morning. 4. When breakfast, i found the seal milk on my cereal. I think it happen when i pour the milk to my cereal bowl.

Dear Ibu ANNISA U., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio Akbar Front Office Manager

Good stay

Customer review rating 4.0/5

Sheilla V. Families - Confirmed reviews ALL

My second stay at Mercure Hotel BSD and always satisfied with their services.

Dear Ibu SHEILLA V., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Great stay

Customer review rating 4.0/5

Karina S. Families - Confirmed reviews ALL

The room was spacious and the food was good

Dear Ibu KARINA S., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Recommend hotel for Family staycations

Customer review rating 4.0/5

Lisaglory Families - Confirmed reviews ALL

Stay with family for lebaran holiday and celebrate our daughter birthday. Heard that Mercure BSD is a new property and we choose to stay at this hotel, experience the new Mercure property. Lucky me, as a member we got best offer booked through apps a month prior arrival. Location easy to find, the facility was amazing for 3D2N stay. The service also excellent, fast respond, when check in time queuing due to many guest check in at the same time, good initiative of FO team to handle check in guest at lounge counter to minimize the queuing. Same service provided for member and non-member (would be great to improve member recognize). Check in time overall in good service, GSA named Adit provided quick respond when I ask to change room – need higher floor with good view (thank you it’s so mean for us). When check in, I told that I would like to cancel my birthday cake order due to I lost my vouchers, and the next day the F&B team sending compliment birthday cake to our room its so wonderful – thanks to GSA Lady that handle my check in. HK Service also excellent, team delivered sajadah to our room after 5 minutes we called, as well when we requested make up room on 2nd day also respond quickly. Breakfast variety also good, the hotel provided different live cooking menu daily basis. Kid’s activity provided during breakfast time (coloring and cup cake decorating)-need to consider the comfortable spot for this activity would be great. Our daughter also love the pool and we could monitor her easily during swimming, please check the pool floor some chipped marble found (for safety especially for kids). Overall we had super awesome experience during stay at Mercure BSD. Recommend this hotel for family staycation. Thank you to all team, your service was excellent, will come back soon.

Dear Ibu LISA I., Thank you for taking your time to share your valuable feedback, and for your loyalty as Accor Silver Elite member. At Mercure, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. Please be assured that your feedback would be shared amongst all our talent who would be thrilled to know about it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your valuable feedback, we’re looking forward to welcoming you back whenever your travels bring you back to Tangerang. Sincerely, Trio Akbar Front Office Manager

well located, good stay, great service

Customer review rating 4.5/5

Erwin C. Families - Confirmed reviews ALL

we are very satisfied with the service and the accommodation. Stayed for 2 nights in a fully booked period but the hotel staff still managed to deliver great service.

Dear Bapak ERWIN C., Bonjour! Selamat Malam! We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Mercure journey with us. Sincerely, Trio Akbar Front Office Manager

Timely Support

Customer review rating 5.0/5

N. Business - Confirmed reviews ALL

Original room had air conditioning problem and soon arranged other room with free upgrading

Dear Bapak KIHARA N., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City and thank you for being our member ACCOR PLUS Silver elite member with many benefits. We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure Tangerang BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Best Regards, Trio Akbar Front Office Manager

Good stay

Customer review rating 5.0/5

Midori G. Business - Confirmed reviews ALL

Everything’s nice during my stay. Relaxing floral perfume in the lobby and elevator. Good taste in decoration. Friendly housekeeping staff. There were also welcoming snacks and fruits in my room. Will choose Mercure again next time I visit BSD.

Dear Mrs. XINRAN G., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team especially Housekeeping team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure Tangerang BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Best Regards, Trio Akbar Front Office Manager

Staycation at Mercure Tangerang BSD was good experiences

Customer review rating 4.5/5

Ayu Families - Confirmed reviews ALL

i was very enjoy with everything in there, surprisingly i like the bathroom concept.. unfortunately me and my family don't have much time to enjoy every single facility, will definitely come back here and stay for longer..

Dear Ibu ANDIKE AYU A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Good staycation in Mercure BSD

Customer review rating 4.5/5

Drk Families - Confirmed reviews ALL

The Hotel near Aeon mall which is makes me and family easy access to the mall only 5mnts by walking. The staff really helpfull and nice, the foods definitely good, the restaurant unique and the garden is fun by night. My mom and cousin really love staying in Mercure BSD Hotel, hope we can go back another time. Will Recomend this hotel obviously! Thank you mercure bsd for welcoming us. ❤

Dear Ibu DEWI R., Bonjour! Selamat Malam! We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Mercure journey with us. Sincerely, Trio Akbar Front Office Manager

Well located, clean room

Customer review rating 4.0/5

Debora D. Families - Confirmed reviews ALL

Hotel with strategic location, clean room and friendly staff

Dear Ibu DEBORA D. L., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City and Thank you for being Accor plus silver elite member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Nice Place, Near form AEON Mall

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Little bit noisy at night, dot know what is it

Dear Bapak RICKY S., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio Akbar Front Office Manager

Not as expected

Customer review rating 3.0/5

Juniaty T. Solo - Confirmed reviews ALL

I were bit disappointed. it was not like I expected. I was expecting a very good and satisfying service and experience based on the review that I read about the hotel. But the reality was disappointing. When I first arrive, the AC of the room was broken. The room was so hot even though the AC is in ON status. I had to call to asked for the AC to be fixed. Thank God the AC can be fixed. Second disappointment was the room service. I ordered in room dining. It took so long for the food to arrived. I had to call several times to asked about my order. the most disappointing was the officer who took my order didn't even remember what my order was. when the food finally arrived, they gave me wrong cutlery, so I had to call again to asked for the right ones (it happened on the first night). on the second night, the food also took very long to be delivered. I thought the service would be better on the 2nd night, but turn out just the same with the 1st night. The bed sheet, blanket, and the towel in the bathroom has stain, so I had to asked for it to be replaced with the clean one. The food served for breakfast also disappointing. the food didn't taste good and weirdly, the coffee also the same. it is the first time I had coffee with weird taste like that. usually coffee served at hotel is a good one. The things that I like about the hotel were it is so close to AEON Mall and the area surround the hotel is good for morning exercise. I booked Superior Suite Room with expectation that I will have a very good and superb service and experience, but disappointingly it was not as I expected.

Dear Ibu JUNIATY T., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Trio Akbar Front Office Manager

Well located with cozy room

Customer review rating 4.0/5

Devina Families - Confirmed reviews ALL

The hotel room is cozy and well decorated. The facilities ok even though the pool is small but kiddos still happy. Breakfast is standard but I hope you'll add variety of cheese at salad station. The staffs bit overwhelmed maybe because it was peak season. I was trying to help my sister to check in and the guest in front of me having difficulty but no other staff was helping the receptionist even though there are 2 staffs using blazer standing there. I wish you could step in and help the guest so we don't have to wait for an hour to check in. The line beside me already serving multiple guests while my line was not moving.

Dear Ibu DEVINA NUR W., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City and thank you for being Accor Plus silver elite member. I greatly appreciate for taking the time to share your feedback both positive and negative. While all of us wish you had a better stay with us as many others has experienced, it is to my deepest regret to know that we did not meet your expectations during your stay with us. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Therefore we have conducted investigation towards your negative feedback. Please do not hesitate to contact me directly should you have any concern regarding your stay at Mercure Tangerang BSD City If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Trio Akbar Front Office Manager

Well located because near aeon shopping mall

Customer review rating 4.0/5

Hendra H. Families - Confirmed reviews ALL

Maybe only swimmping pool and resto Place to small

Dear Bapak HENDRA H., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City and for your loyalty as Accor plus silver elite member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Overall good stay though a bit overwhelmed

Customer review rating 3.5/5

Fransisca O. Families - Confirmed reviews ALL

As usual, the stay itself was comfortable and the hospitality overall was good. However, due to the event of Eid Mubarak/Idul Fitri, the place was packed, hence it couldn't be counted as full-satisfactory. The room-service (room-cleaning) was skipped, although we already called as instructed from the notification at the room. The porter was late and had to be mentioned again at the lobby whilst doing check-out, although we had called before, as well. While we are in understanding that it was an unavoidable circumstance due to the large event holiday, we're quite surprised at the overwhelming "accidents" that had happened during our stay. On the positive note, we were pleasantly surprised at the extension of the breakfast room, so we can comfortably dine in there. I hope they can grow to be better further, and I look forward to stay with Accor again.

Dear Ibu FRANSISCA O., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City and for your loyalty as Accor plus silver elite member. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio Akbar Front Office Manager

Teally Good Stay

Customer review rating 5.0/5

Thia G. Families - Confirmed reviews ALL

My several time stayed at Mercure BSD. Really love the hotel, the ambience and the staffs. Keep up the good work and the cleanliness

Dear Ibu THIA G., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards, Trio Akbar Front Office Manager

Desk office performance

TripAdvisor rating 3.0/5

Andriawan1970 TripAdvisor review

Desk office staf not proffesional, they didnot know about hotel promotion, example laundry promotion, payment system bad, my creditcard have 2 bill even one pending status but have much time to refund

Dear Pet70 Thank you for taking the time to tell us about your experience of your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. We have done deeper investigation into your payment issue by assessing our Front Office, please be informed that upon guest checked in, normally we blocked/card verification some certain amount of guest's credit card as the deposit to guarantee the room accommodation and incidental charges which may occur during their stay. The verification amount will automatically will be released in 7-14 working days. However we have contact our merchant bank to expedite the release process. While it seems like there is no room for mistakes at our level, we certainly can hope for another opportunity. I wish that we can still earn back your trust as we are looking forward to welcome you back here with a better service. Best Regards Tussi Iswandani Hotel Manager

Pleasant stay! top class staff!

TripAdvisor rating 5.0/5

shahril_lee Business - TripAdvisor review

From the moment I checked in, I was greeted in a very helpful and enthusiastic way. Staff were extremely helpful. The room was very nice and modern. The location was excellent - next to a big modern mall. 5/5 will stay again.

Dear shahril_lee Thank you very much for the fantastic review of Mercure Tangerang BSD City. We are so glad to know that you enjoyed your visit with us. Rest assured that your kind comment will be shared to the team and I am certain that this will encourage them to keep on delivering the best service to all guests. We look forward to welcome you back again soon Best Regards Faisal Tranggono General Manager

A good and new 4 stars hotel with a good service

TripAdvisor rating 5.0/5

dickysafriadi TripAdvisor review

The hotel management improved their quality since it opened. The FO manager, Trio do the magic. He and team did a warm welcome to me as accor platinum. All the staffs in the hotel is friendly, they ask, they make an effort even though they dont know about small things. Food quality is also good. Taste of the food can be improved a little, but it is good. Room is clean and up to mecure standards. I trully recommend this hotel. Platinum approved

Dear Dicky T Safriadi Thank you for rating us with five bubbles and for visiting us here at Mercure Tangerang BSD City. It sounds like you had wonderful stay with us that so many team members have assisted you and left a great impression. Once again, we appreciate your review very much and thank you for your loyalty Best Regards, Faisal Tranggono General Manager

Quite decent newly built hotel, nice location, but novice staff

TripAdvisor rating 3.0/5

andre2682021 TripAdvisor review

Room was nicely designed, unlike your usual mercure room. But the bed foundation is creaky. Staff service could be improved, as they dont seem to know the privilege of accor member. I even got a call to my room because when i take breakfast i ask to put the tab to my room bill, and they must've been worried that i might not pay the breakfast, even asking me how much i put out for room deposit, which is very silly.

Dear andre2682021 Thank you for sharing your feedback on TripAdvisor. First and foremost, please accept our sincere apologies for the shortcoming experienced during your stay with us. We have immediately taken an action to improve ourselves and hopefully this does not happen again in the future. It is only by learning from constructive feedbacks like yours then we can be better each day. Once again thank you for taking the time to share this review. We hope that you would give us another opportunity to welcome you again in a much more pleasant staying experience. Best Regards, Faisal Tranggono General Manager

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