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Mercure Tangerang BSD City 4 stars

Customer review rating 4.5/5 721 reviews

ALLSAFE approved hotel

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Mercure Tangerang BSD City
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+ 11 Services

Hotel extras

  • Walking distance to ICE - Indonesia Convention Exhibition

  • Strategicaly located beside the AEON Mall BSD

  • Surrounded by various office complex in BSD City area

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • 30 mins drive to IKEA.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Outdoor playground for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Tangerang BSD City

Jl Edutown
Cbd 55 Kavling Lot II No 8
Bsd City Pagedangan
15339 tangerang
indonesia

Tel: +622150898440

Fax: (+62)21/50898440

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 30.1km / 18.7 miles - Shuttle paying

  • By car

    SERPONG At 12km / 7.46 miles

  • By train

    CISAUK At 4.6km / 2.86 miles

GPS :-6.302602, 106.645256

Our accommodation(s)

Mercure Tangerang BSD City is well designed and perfectly equipped to satisfy business and leisure travellers looking to stay in Tangerang, which is at the heart of BSD City. The 157 modern rooms are decorated with touches of local culture.

Our restaurants and bars

Kitchen Yard

Type of cuisine: Bistro

Enjoy our generous daily breakfast buffet spread, with a la carte options available. Choose from local to international cuisine. The perfect place to network with business associates or catch up with friends.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY BAR

The Lobby Bar serves a wide selection of wines, cocktails, mocktails, healthy juices, coffee and tea.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 145

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Tangerang BSD City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

721 reviews

tripadvisor

TripAdvisor Rating 5.0/5

269 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

D. Families - 24/07/2021 Confirmed reviews ALL

Comfort place and really enjoyed staying in mercure bsd..friendly staff

Dear Bapak EUGENE D., Thank you for your loyalty as ALL Gold Elite and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your hotel, room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care.. We could not be more inspired today, reading your comments and reflecting on the tremendous reward it is for us all to create unforgettable experiences for our guests. Wishing you and family safe travels and looking forward to welcoming you back home, here at Mercure BSD City. With warm regards, Trio Akbar Front Office Manager

Good Stay

Customer review rating 3.5/5

F. Couples - 23/07/2021 Confirmed reviews ALL

It's quite worth the price, actually. Nice room, nice location. The only thing that bothers us a little is the lack of a hairdryer.

Dear Bapak MULYANA F., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

Excellent service staff

Customer review rating 4.5/5

Patrick Business - 21/07/2021 Confirmed reviews ALL

Service was excellent, front desk, housekeeping to F&B staffs were all very good.

Dear Bapak PATRICK T., Thank you for your loyalty as Gold Elite. Thank you for choosing Mercure BSD City. It is a delight to hear that with each stay, We are happy to read that you enjoyed the rooms and the service provided by our associates. our team is consistently providing excellent services and creating Remarkable experiences for you. We greatly appreciate your glowing compliments - which are not only humbling but inspirational as well as our associates continue on our quest to provide exceptional value for our guests. We highly appreciate your kind words about our team and the service we provide especially from the Front desk, FB and Housekeeping team. It was indeed a pleasure to have you as our guest and we hope you will return soon & often to your new home-away-from home. With warm regards, Trio Akbar Front Office Manager

Good Stay

Customer review rating 4.5/5

Erna Couples - 19/07/2021 Confirmed reviews ALL

The Roon is very clean & nice.. and the hotel have a good spot for take a picture (instagramable)

Dear Ibu ERNA O., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Front desk and Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Great staff

Customer review rating 4.5/5

Alejandro Business - 16/07/2021 Confirmed reviews ALL

This is not the first time staying in this hotel but this time, under the difficult circumstances related to the covid situation, staff from Mercure BSD Tangerang made our stay as pleasant as possible. Staff, from the front desk, room service and managers of the hotel were always very helpful, friendly and very professional. Hotel is very nice, rooms are very clean and comfortable. Thanks to all the staff again. Terima kahsi!

Dear Bapak ALEJANDRO GARCIA C., Thank you for your loyalty as Silver Elite and choosing Mercure BSD City. It is a delight to hear that with each stay, We are happy to read that you enjoyed the rooms and the service provided by our associates. our team is consistently providing excellent services and creating Remarkable experiences for you. We greatly appreciate your glowing compliments - which are not only humbling but inspirational as well as our associates continue on our quest to provide exceptional value for our guests. We highly appreciate your kind words about our team and the service we provide. It was indeed a pleasure to have you as our guest and we hope you will return soon & often to your new home-away-from home. With warm regards, Trio Akbar Rooms Operations Manager

Good room good food good location....

Customer review rating 4.5/5

Dwi Business - 08/07/2021 Confirmed reviews ALL

The room is very clean and tidy. Food tastes are good. Negative: I have ordered king size bed but I got 2 single beds joined .Not really King Size Bed....

Dear Bapak DWI M., Thank you for your loyalty as Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Staycation

Customer review rating 5.0/5

Edward M. Families - 05/07/2021 Confirmed reviews ALL

Great hotel, thanks alot for the birthday surprise, me and my family feels welcome stay in this hotel...I would like to thanks to Mr. Trio akbar, Listina, medelin, laras, silver, jesica, agil, adit, calvin, rafly, lutfi and also all staff mercure tangerang bsd for wonderful experience and excellent service...recommended hotel, keep it up

Dear Bapak Edward, Thank you for staying with us and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to Front Office team and they are glad we could create a memorable experience for you. Thank you for taking time to write such a thorough review regarding your recent stay with us and hope that you will provide us another opportunity to welcome you back in the near future. Once again, Happy birthday Pak. . Sincerely, Trio AKBAR Front Office Manager

Good Stay

Customer review rating 4.5/5

Syadluq Couples - 04/07/2021 Confirmed reviews ALL

Good service and good bathroom also good bed but the ac kinda slow to cooldown the room

Dear Bapak MUHAMMAD IRSYAD L., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Strictly follows the health protocol

Customer review rating 5.0/5

Pam B. Friends - 02/07/2021 Confirmed reviews ALL

My friend and I initially planned to stay only for 8 days, but decided to extend for 4 more days instead of moving to another hotel. What made us stay longer? The staff are friendly and warm. They made us feel safe during this time of pandemic. They’ve attended to our needs without compromising the health protocol. Jessica and Silver from the reception, attended to our sudden requests and guided us about the hotel rules and regulations; Ryan, Fifi, Ribka and the rest of the restaurant staff kept tabs on our breakfast, lunch and dinner routine; Bangkit and Davina from the housekeeping made sure that our room is spotless and made an effort by creating a towel puppy to accompany my pug doll. My friend and I truly appreciates the flexibility of the management regarding sudden changes in the government’s covid protocol. They made sure everyone follows it without making any inconvenience to the guests. I shall return

Dear Ibu PAMELA B., My name is Trio Akbar, Front Office Manager of Mercure BSD City. I would like to thank you for your willingness to drop a great review of our hotel. It is to my greatest pleasure to know that you satisfied with our service, facility, food quality and cleanliness during your staycation. Rest assure that your comments are shared with the team especially Jessica, Silver, Ryan, Ribka and Fifi and I believe with this will encourage the team to continuously improve the quality of our services to create more memorable experience. Thank you again for sharing your experience with us. Stay safe and looking forward to welcoming you soon! Best regards, Trio AKBAR Front Office Manager

Great hotel, great service

Customer review rating 5.0/5

M. O. Friends - 01/07/2021 Confirmed reviews ALL

What a wonderful hotel designed, cozy place to stay, & the most important support by the great service from all of the staffs.

Dear Ibu OCTOVINAI M., Thank you for staying with us and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team especially Agil and Silver and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

Solitaire Stay

Customer review rating 4.5/5

Aliyanto Solo - 28/06/2021 Confirmed reviews ALL

I really enjoyed staying in this hotel with its peaceful ambience. A few things need to be improved are the quality of its WiFi which is quite slow and the lack of parking lots.

Dear Bapak ALIYANTO L., Thank you for being ALL Membership. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well located

Customer review rating 4.5/5

Benadeo P. A. Families - 28/06/2021 Confirmed reviews ALL

Great room in junior suite, excellent location because walking distance to AEON and the breeze. The hotel implement great covid protocol. You can find hand sanitizer everywhere.

Dear Bapak BENADEO A., Thank you for being Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Good Stay

Customer review rating 4.5/5

F. Families - 26/06/2021 Confirmed reviews ALL

Well trained staff, nice ambience, the place is strategic , good view from room, good food and beautiful interior!

Dear Ibu F. FELICIA, Thank you for being Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Pleasant stay! top class staff!

TripAdvisor rating 5.0/5

shahril_lee Business - 20/04/2021 TripAdvisor review

From the moment I checked in, I was greeted in a very helpful and enthusiastic way. Staff were extremely helpful. The room was very nice and modern. The location was excellent - next to a big modern mall. 5/5 will stay again.

Dear shahril_lee Thank you very much for the fantastic review of Mercure Tangerang BSD City. We are so glad to know that you enjoyed your visit with us. Rest assured that your kind comment will be shared to the team and I am certain that this will encourage them to keep on delivering the best service to all guests. We look forward to welcome you back again soon Best Regards Faisal Tranggono General Manager

A good and new 4 stars hotel with a good service

TripAdvisor rating 5.0/5

dickysafriadi 10/04/2021 TripAdvisor review

The hotel management improved their quality since it opened. The FO manager, Trio do the magic. He and team did a warm welcome to me as accor platinum. All the staffs in the hotel is friendly, they ask, they make an effort even though they dont know about small things. Food quality is also good. Taste of the food can be improved a little, but it is good. Room is clean and up to mecure standards. I trully recommend this hotel. Platinum approved

Dear Dicky T Safriadi Thank you for rating us with five bubbles and for visiting us here at Mercure Tangerang BSD City. It sounds like you had wonderful stay with us that so many team members have assisted you and left a great impression. Once again, we appreciate your review very much and thank you for your loyalty Best Regards, Faisal Tranggono General Manager

Quite decent newly built hotel, nice location, but novice staff

TripAdvisor rating 3.0/5

andre2682021 18/02/2021 TripAdvisor review

Room was nicely designed, unlike your usual mercure room. But the bed foundation is creaky. Staff service could be improved, as they dont seem to know the privilege of accor member. I even got a call to my room because when i take breakfast i ask to put the tab to my room bill, and they must've been worried that i might not pay the breakfast, even asking me how much i put out for room deposit, which is very silly.

Dear andre2682021 Thank you for sharing your feedback on TripAdvisor. First and foremost, please accept our sincere apologies for the shortcoming experienced during your stay with us. We have immediately taken an action to improve ourselves and hopefully this does not happen again in the future. It is only by learning from constructive feedbacks like yours then we can be better each day. Once again thank you for taking the time to share this review. We hope that you would give us another opportunity to welcome you again in a much more pleasant staying experience. Best Regards, Faisal Tranggono General Manager

Strategically-located hotel

TripAdvisor rating 4.0/5

bysetiawan 04/01/2021 TripAdvisor review

Located within walking distance to AEON Mall BSD City and about 5-minute drive to The Breeze. Dinner menu was good at the hotel restaurant, especially worth the price for Accor Plus members. Breakfast menu variety was decent. Didn't use the swimming pool, since it's too small and located right next to the restaurant, where people can see you swim. Room had plenty of space for two. Loved the spacious bathroom.

Dear bysetiawan Thank you for taking the time to review us. Glad to know that you enjoyed our strategic location being nearby Aeon Mall and The Breeze and the spacious bathroom. Your kind comments about the dinner menu are much appreciate. Once again, thank you for taking the time to review us. We look forward to welcoming you to Mercure again soon. Best Regards, Faisal Tranggono General Manager

Good Choice for business trip

TripAdvisor rating 5.0/5

fenty o Business - 03/01/2021 TripAdvisor review

Good Location. Easy to go anywhere. Near aeon mall. easy to find variety food. Comfort, clean and large room. Fell welcome and the staff friendly. very recomended for business trip and family vacation.

Dear fenty o Thank you for the five bubble review, Glad to know that you enjoyed the hotel, our friendly staff and the location. I have shared this review with the team and We hope to welcome you again soon. Best Regards, Faisal Tranggono General Manager

Nice location,good design for lobi and rooms

TripAdvisor rating 5.0/5

intisuksesmobile 14/11/2020 TripAdvisor review

a pleasant and cozy hotel, spacious rooms and large bathrooms, good air conditioning in the rooms, strategic location next to Aeon Mall, breakfast is quite good, swimming pool is not good enough for location and fitness center is too small, overall I recommend staying at the hotel this is especially new

Dear intisuksesmobile Thank you very much for your willingness to drop us a great review of your experience with us. It is to my greatest delight to know that you enjoyed your visit. We are looking very much forward for your next visit. Meanwhile, I wish you great health. Best Regards, Faisal Tranggono General Manager

I feel disappointed with the slow service and the interior condition.

TripAdvisor rating 2.0/5

boaz g 25/10/2020 TripAdvisor review

The bathtubs is not working well when flushing the water. Shampoo and shower gel isnt there Etc I fee disappointed with the service, the food. I want to have a good time in there but in fact i felt angry and disappointed. I paid for relaxation but i get emotional moment.

Dear boaz g Thank you for sharing this review Firstly, allow us to thank you for choosing our hotel as home while you are far away home. It has been great pleasure to welcome you. Please accept our sincere apologies for the shortcoming experienced during your stay that we still fell below your expectation. If you give us another chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please email me at gm@mercure-tangerang-bsdcity.com at your earliest convenience. I’m genuinely sorry this happened and look forward to speaking with you. Best Regards, Faisal Tranggono General Manager

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