Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,195 reviews

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Mercure Tangerang BSD City - Image 1
Mercure Tangerang BSD City - Image 2
Mercure Tangerang BSD City - Image 3
Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Twin Beds

Photo out of - Superior Room with Twin Beds

Experience pure relaxation in a modern 31 sqm room with stunning city views from expansive windows. Indulge in the modern bathroom, complete with a stylish rain shower. A complimentary iron and hairdryer are provided upon request.

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 31 m² / 333 sq ft
  • Views: City View
See availabilities

Discover the urban living experience in our 31 sqm Deluxe Room featuring a Double Bed with Daybed sofa overlooking the Cityview, a 43" LED TV, Modern coffee machine, Free minibar, full bathroom amenities and comfortable bathrobe

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Indulge in our 47 sqm Suite Room featuring a Double Bed with daybed sofa, Bathtub, spacious wardrobe, 55" LED TV, Modern coffee machine, Free minibar, full bathroom amenities and comfortable bathrobe. A complimentary iron are provided upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 47 m² / 505 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Spacious penthouse with a double bed, sofa bed, bathtub, reading corner, coffee machine, bathrobes, free minibar, 55 inch Smart TV, and wardrobe area. Separate spaces for sleeping, relaxing, and reading, plus upper floor views

  • Views:

    City View

Max. number of persons
4

Bedding

Double bed(s) x1

See availabilities

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CGK Additional charge
  • CGK Additional charge
  • SOEKARNO HATTA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 157 rooms
  • One room for people with reduced mobility
  • 20 family rooms
  • 10 connecting rooms
  • 56 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Indonesian

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Play area
  • Green area

Well-being

Semi Outdoor Pool

  • Outside
  • On site

Hanging Cubical Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • Max Limited Height: 0.03 m / 9.84 ft

Kitchen Yard

Photo out of - Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Cooking style
Bistro
Capacity
150
Accessibility
Accessible service
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 Tangerang, Indonesia
Telephone +62 21 50898440
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

The Lobby Bar serves a wide selection of wines, cocktails, mocktails, healthy juices, coffee and tea.

The fitness centre features modern exercise equipment and is open daily from 6am to 10pm.

Our spa and massage facilities are available from 10 am to 10pm.

Mercure Tangerang BSD City offers two wedding ballrooms in BSD City, Tangerang: a ground-floor venue beside a spacious restaurant and pool, and a sky ballroom with a videotron. Discover a wedding venue for your ceremony and reception in a stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,195 reviews

Customer review rating 5.0/5

Choo C. C. Business - Confirmed reviews ALL

Dear Mr. Choo C. C., Warm greetings from Mercure Tangerang BSD City! Thank you for your continued trust in choosing Mercure Tangerang BSD City for your stays. We are delighted to know that you consistently enjoy the comfort of our hotel and the warm hospitality provided by our Front Office team. It is also wonderful to hear that you have noticed the improvements in our daily breakfast selection and enjoyed the dining experience. Your continued support and appreciation mean a great deal to us and motivate our entire team to keep enhancing our services. We truly look forward to welcoming you back for many more comfortable and memorable stays at Mercure Tangerang BSD City! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Tengku V. Z. Families - Confirmed reviews ALL

Dear Ms. Tengku V. Z., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your lovely feedback. We are delighted to know that despite your short stay, you felt comfortable and enjoyed the spaciousness and cleanliness of your room. Your kind words mean a great deal to us and motivate our team to continue providing a pleasant and comfortable experience for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for a longer and equally enjoyable stay! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Rinto S. Couples - Confirmed reviews ALL

Dear Mr. Rinto S., Warm greetings from Mercure Tangerang BSD City! Thank you for your wonderful review and perfect rating. We are delighted to know that you had a great stay and appreciated the friendly and excellent service provided by our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering warm hospitality and attentive service to every guest. Thank you for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for another enjoyable and memorable stay! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

S. S. Solo - Confirmed reviews ALL

Dear Ms. S., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated the friendliness and hospitality of our team. Your kind words are truly encouraging and motivate us to continue providing warm, attentive, and professional service to ensure every guest feels welcome and comfortable. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Vincentius H. W. I. Families - Confirmed reviews ALL

Dear Mr. Vincentius H. W. I., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed a comfortable stay in our spacious rooms, appreciated the friendliness of our team, and enjoyed our food offerings, especially the Saturday BBQ dinner. We are also pleased that our strategic location across from AEON Mall BSD and close to ICE BSD added convenience to your visit. It is always rewarding to know that your ALL Accor+ Explorer membership benefits further enhanced your experience with us. Your kind words are truly appreciated and inspire us to continue delivering memorable stays through warm hospitality, comfortable accommodations, and enjoyable dining experiences. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another wonderful stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear Mr. Choo C. C., Warm greetings from Mercure Tangerang BSD City! Thank you for your continued trust in choosing Mercure Tangerang BSD City for your stays. We are delighted to know that you consistently enjoy the comfort of our hotel and the warm hospitality provided by our Front Office team. It is also wonderful to hear that you have noticed the improvements in our daily breakfast selection and enjoyed the dining experience. Your continued support and appreciation mean a great deal to us and motivate our entire team to keep enhancing our services. We truly look forward to welcoming you back for many more comfortable and memorable stays at Mercure Tangerang BSD City! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Tengku V. Z. Families - Confirmed reviews ALL

Altought just 1 night, i very feel comfortable.. The room spacious and very clean

Dear Ms. Tengku V. Z., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your lovely feedback. We are delighted to know that despite your short stay, you felt comfortable and enjoyed the spaciousness and cleanliness of your room. Your kind words mean a great deal to us and motivate our team to continue providing a pleasant and comfortable experience for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for a longer and equally enjoyable stay! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Rinto S. Couples - Confirmed reviews ALL

Great stay at Mercure bsd! Special thanks to Geby, Rizki, and Agoes for the friendly and excellent service. Keep it up!

Dear Mr. Rinto S., Warm greetings from Mercure Tangerang BSD City! Thank you for your wonderful review and perfect rating. We are delighted to know that you had a great stay and appreciated the friendly and excellent service provided by our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering warm hospitality and attentive service to every guest. Thank you for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for another enjoyable and memorable stay! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

S. S. Solo - Confirmed reviews ALL

Overall good hotel, nice staff and friendly especially mas Rizki dan mas Agoes. Bravo lah!

Dear Ms. S., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated the friendliness and hospitality of our team. Your kind words are truly encouraging and motivate us to continue providing warm, attentive, and professional service to ensure every guest feels welcome and comfortable. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Vincentius H. W. I. Families - Confirmed reviews ALL

A very comfortable stay. Well located just across Aeon BSD, very close to ICE too. The staff are all nice. The food is good. We enjoyed the saturday BBQ dinner offered. Got our discounted rate from being Explorer+ Member.

Dear Mr. Vincentius H. W. I., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed a comfortable stay in our spacious rooms, appreciated the friendliness of our team, and enjoyed our food offerings, especially the Saturday BBQ dinner. We are also pleased that our strategic location across from AEON Mall BSD and close to ICE BSD added convenience to your visit. It is always rewarding to know that your ALL Accor+ Explorer membership benefits further enhanced your experience with us. Your kind words are truly appreciated and inspire us to continue delivering memorable stays through warm hospitality, comfortable accommodations, and enjoyable dining experiences. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another wonderful stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Rafael A. Business - Confirmed reviews ALL

warm welcome from the front liner during check in procces, and also very smooth assist by Ms. Gaby

Dear Mr. Rafael A., Warm greetings from Mercure Tangerang BSD City! Thank you for your excellent review and perfect rating. We are delighted to know that you received a warm welcome from our Front Office team during check-in and that the assistance provided contributed to a smooth and pleasant experience. Your kind words are truly appreciated and encourage our team to continue delivering genuine hospitality and attentive service to every guest. Thank you for recommending Mercure Tangerang BSD City. We look forward to welcoming you back for another memorable stay! Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 3.0/5

Aloysius L. Couples - Confirmed reviews ALL

Overall it’s location is fantastic. But this time the experience was bad! I requested for 2 buckets of ice, waited 45mins and had to call the receptionist to remind them of my request. In the end, I was only brought 2 CUPS of ice. Found hair in my food during breakfast as well. Considering I booked the junior suite this time, it made me feel that a normal room is better.

Customer review rating 5.0/5

Dina H. Business - Confirmed reviews ALL

Good service, friendly staff and good location at cbd area. Excellent service for geby and agoes !

Dear Ms. Dina H., Warm greetings from Mercure Tangerang BSD City! Thank you for your wonderful feedback and perfect rating. We are delighted to know that you appreciated the friendly service provided by our team and our strategic location in the BSD CBD area. Your kind words are truly appreciated and motivate us to continue delivering warm hospitality and excellent service to all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another pleasant and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Cindy C. R. Solo - Confirmed reviews ALL

Compare to some other Mercure hotel I stayed, this location has exceeded my expectation.

Dear Ms. Cindy C. R., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing such wonderful feedback. We are delighted to know that your experience with us exceeded your expectations, especially with the room upgrade and early check-in that made your stay even more rewarding as an ALL member. It is particularly pleasing to know that our team was able to provide the quiet and comfortable room you were hoping for. We believe that recognizing our loyal members through thoughtful service and meaningful benefits is an important part of the guest experience, and your appreciation is a great encouragement to our Heartists. Thank you for your continued loyalty and for choosing Mercure Tangerang BSD City. We look forward to welcoming you back and creating another memorable stay for you. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.5/5

Jose F. Business - Confirmed reviews ALL

Pleasant stay with very helpful and friendly staff.

Dear Mr. Jose F., Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your feedback and for your kind rating. We are delighted to know that you had a pleasant and comfortable stay and appreciated our convenient location, as well as the helpfulness and friendliness of our Heartists. Your kind words mean a great deal to our team and encourage us to continue providing warm, attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 0.5/5

Park K. C. Business - Confirmed reviews ALL

The TV set was switched-on in the midnight 1o'colock automatically and 2AM, 3 AM.... 3 or 4 times TV switch on itself. I could not sleep the first night, and I complained about this to your staff, and he said it would be fixed. But unfortunately, the 2nd day was the same.... I unplugged the TV, and then I could sleep at 1AM. It was very strange and terrible experience for me. Please check your electrical or network system and fix it right away. My room was 602, and my colleague's was the same; his room was 604. I am very scared; that's why I am planning to stay on 29th Oct once again. Please confirm by return mail. Thank you.

Dear Mr. Park, Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your experience with us. We regret to learn that the unexpected television interruptions disturbed your sleep on both nights and caused you such concern. We understand how important a peaceful night's rest is, and we appreciate you bringing this matter to our attention. Following our internal review, we understand that an unexpected disruption to the electricity supply from PLN, Indonesia's state-owned electricity provider, affected several properties across BSD City, including our hotel. When the electricity supply was restored, the televisions may have switched on automatically as a result. To prevent similar occurrences, our team is currently working on an improvement project to ensure that the televisions remain switched off when the electricity supply is restored. We are also coordinating with our Engineering team to review this matter and the necessary preventive measures ahead of your planned return on 29 October. Mr. Park, we appreciate you considering Mercure Tangerang BSD City for your upcoming visit and giving us the opportunity to address your concerns. We hope the steps being taken will provide greater peace of mind, and we look forward to welcoming you back for a comfortable and restful stay. Thank you for your understanding. Should you have any further concerns or special requests ahead of your arrival, please feel free to contact us directly. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

H. H. Business - Confirmed reviews ALL

Overall stay here was amazing in term of location and comfortable. Breakfast also great. Worth it.

Dear Mr. H., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you had an amazing stay and enjoyed our convenient location, comfortable accommodation, and breakfast selection. Your kind appreciation means a great deal to us and motivates our team to continue delivering quality service and creating enjoyable experiences for every guest. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another comfortable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 4.0/5

Rita S. Families - Confirmed reviews ALL

My stay was really good. Clean room, friendly staff. Will definitely come back. Thank you Mercure

Dear Ms. Rita S., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your lovely feedback. We are delighted to know that you had a pleasant stay with us and appreciated our convenient location, clean rooms, and friendly hospitality. It is always rewarding to know that our guests leave with positive memories, and we truly appreciate your kind words and intention to return. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Nando A. Business - Confirmed reviews ALL

stayed at Mercure BSD City for a business trip and had a really good experience. The room was cozy, and everything was well taken care of. I’d definitely recommend this hotel to anyone traveling for work and would happily come back again!

Dear Mr. Nando A., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay during your business trip and appreciated the comfort of your room and the overall care provided throughout your visit. Your kind recommendation means a great deal to us and inspires our team to continue delivering thoughtful service and a comfortable environment for every guest, whether traveling for business or leisure. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

Halvian V. Business - Confirmed reviews ALL

I had a pleasant stay at Mercure Tangerang BSD City during my business trip. The room was comfortable, and the service was excellent. Special thanks to Gaby and Raka from the Front Office for the friendly and professional service upon check out, Highly recommended for business travelers..

Dear Mr. Halvian V., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your positive experience with us. We are delighted to know that you enjoyed a comfortable stay during your business trip and were pleased with the service provided by our team, particularly during your check-out experience. Your kind recommendation is truly appreciated and motivates us to continue delivering attentive, professional hospitality to all our guests. We are grateful to have been part of your business journey and look forward to welcoming you back to Mercure Tangerang BSD City for another seamless and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 4.0/5

Elizabeth B. S. Solo - Confirmed reviews ALL

Well located esp close to ICE building and right across from AEON Mall. Wish better mattress for someone with back problem

Dear Ms. Elizabeth B. S., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location, particularly our proximity to ICE BSD and our convenient position across from AEON Mall. We also appreciate your feedback regarding the mattress comfort. We understand how important proper support is for a restful night's sleep, especially for guests with back concerns. Please accept our sincere thanks for bringing this to our attention, as your feedback helps us identify opportunities to improve our guests' comfort. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City and providing you with an even more comfortable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Customer review rating 5.0/5

H. N. H. N. Families - Confirmed reviews ALL

we had a wedding party in Mercure BSD, and the all the arrangements are smooth and perfect. Coordination with the Wedding Organizer was very well performed. For the function room, seating area and buffets were very good prepared and arranged. Our guests were very happy and satisfied with the service.

Dear H. N. H. N., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing your wonderful experience with us. We are delighted to know that your wedding celebration went smoothly, with excellent coordination with your Wedding Organizer and thoughtful arrangements for the function room, seating, and buffet. It is especially rewarding to hear that your guests left happy and satisfied with the service. We are also grateful for your special recognition of Pak Fernando and Pak Dhedy. We are proud to know that their helpfulness and dedication made such a positive impression on you. Your kind words will certainly be shared with them as a meaningful appreciation of their efforts. Thank you for trusting Mercure Tangerang BSD City to be part of such a special occasion. We hope to have the pleasure of welcoming you back for more memorable celebrations in the future. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

J. J. Families - Confirmed reviews ALL

Creating memoreable moments

Dear Mr. J., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and kind feedback. We are delighted to know that you enjoyed the comfortable atmosphere and felt well taken care of by our friendly Heartists. A special thank you for recognizing Anzhari. We are proud to know that her service contributed to your positive experience. Your appreciation will certainly be shared with her as encouragement to continue creating memorable moments for our guests. We look forward to welcoming you back to Mercure Tangerang BSD City and creating more wonderful memories together. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.0/5

Thomas P. Families - Confirmed reviews ALL

Just across mall for shopping and dining. Polite and helpful staff. Nice, spacious clean room. Close to the thriving BSD culinary and shopping attractions.

Dear Mr. Thomas P., Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your experience with us. We are pleased to know that you enjoyed the comfort and spaciousness of your room, as well as the attentive and helpful service from our Heartists. Our location directly across from AEON Mall BSD makes shopping and dining convenient, while the surrounding BSD area offers plenty of culinary experiences to explore. We are glad that this added to the convenience of your stay. Your kind feedback is truly appreciated and encourages our team to continue providing thoughtful hospitality and a comfortable stay for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City on your next visit to BSD. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

C. C. Solo - Confirmed reviews ALL

A very comfortable and I was being paid attention by all the staff during my stay.

Dear Mr. C., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a comfortable stay and felt well cared for by our team throughout your visit. Providing attentive and personalized service is something we truly value, and it is rewarding to know that our team's efforts contributed to making your stay a pleasant one. Your kind words are a great encouragement for us to continue delivering warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

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