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Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.5/5 953 reviews

ALLSAFE approved hotel

Mercure Tangerang BSD City
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+ 19 Services

Hotel extras

  • Walking distance to ICE - Indonesia Convention Exhibition

  • Strategicaly located beside the AEON Mall BSD

  • Surrounded by various office complex in BSD City area

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • 30 mins drive to IKEA.

Hotel location

Mercure Tangerang BSD City

Jl Edutown
Cbd 55 Kavling Lot II No 8
Bsd City Pagedangan
15339 tangerang
indonesia

Tel: +622150898440

Fax: (+62)21/50898440

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 30.1km / 18.7 miles - Shuttle paying

  • By car

    SERPONG At 12km / 7.46 miles

  • By train

    CISAUK At 4.6km / 2.86 miles

GPS :-6.302602, 106.645256

Hotel services

Kitchen Yard

Enjoy our generous daily breakfast buffet spread, with a la carte options available. Choose from local to international cuisine. The perfect place to network with business associates or catch up with friends.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 157 rooms
    • One room for people with reduced mobility
    • 20 family rooms
    • 10 connecting rooms
    • 56 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Hotel Parking area
    • On site
    • Private
Well-being
  • Semi Outdoor Pool
    • Outside
    • On site
  • Hanging Cubical Gym
    • On site
Family
  • Services for children
    • Outdoor playground for children

Our accommodation(s)

Mercure Tangerang BSD City is well designed and perfectly equipped to satisfy business and leisure travellers looking to stay in Tangerang, which is at the heart of BSD City. The 157 modern rooms are decorated with touches of local culture.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 145

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Tangerang BSD City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

953 reviews

TripAdvisor Rating 5.0/5

370 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Mercure BSD City was very comfortable, well located and perfect choise for staycation.

Dear Ibu HANNA S., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

good stay

Customer review rating 4.0/5

E. G. Families - 23/11/2021 Confirmed reviews ALL

good location good environment good services

Dear Ibu G. E., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well located, cozy lounge

Customer review rating 4.0/5

Reno Business - 23/11/2021 Confirmed reviews ALL

toilet so spacy, u can place the bathtub there he he

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Excellent service

Customer review rating 5.0/5

Isabela Families - 23/11/2021 Confirmed reviews ALL

Stayed in Mercure BSD City for a few days for my wedding/holy matrimony in the ballroom. The service for the wedding preparation was excellent and the wedding day went very well. Mba Rattu and team were very helpful. We had a good stay in Mercure BSD City. Great services from all the staffs, and the breakfasts were very good as well. Also the room has been double-sanitized before check in. Thank you Mercure BSD City! Keep up the good work!

Mr/Mrs. ABRAHAM , We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is to my greatest pleasure to know that you and your loved one enjoyed the anniversary celebration here. It has always been our commitment to deliver experience and memories to our guests; and feedback like this will definitely encourage and motivate the team on delivering such services. I will be very delighted to share your kind comments to Mrs. Rattu for their dedication in making your stay memorable. Thank you again for sharing your satisfaction with us, and once again Happy Wedding Celebration. Stay safe, stay healthy and looking forward to welcoming you again! Sincerely, Trio AKBAR Front Office Manager

good service

Customer review rating 5.0/5

Liviana H. Friends - 22/11/2021 Confirmed reviews ALL

all staff are good, the ambience too

Dear Ibu LIVIANA h., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Good Stay

Customer review rating 5.0/5

W. Couples - 20/11/2021 Confirmed reviews ALL

such a good room to stay!! can’t wait for another night soon

Dear Bapak W., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the comfort of your room, hotel location and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure Tangerang BSD City and we hope you choose to create more memories with us whenever your travels bring you back to BSD City. Sincerely, Trio AKBAR Front Office Manager

Good but terrible wifi connection on room 216

Customer review rating 3.0/5

Richard Families - 20/11/2021 Confirmed reviews ALL

Nice room but ruined with the terrible wifi connection on room 216. Almost impossible to do any kind of working with that internet, so a turn off for business traveler.

Dear Bapak RICHARD JAN T., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

Good stay with excellent service

Customer review rating 4.5/5

G. W. H. Business - 18/11/2021 Confirmed reviews ALL

First and foremost, my experience in Mercure Tangerang BSD City has been great! I would like to take this opportunity to compliment about your hotel intern named Abel. She is very warm welcoming and extremely helpful. She would great me every time we met and would also help me to serve my usual breakfast (egg with mixed fruits) without failed. She would proactively bring fresh orange juice to my table. Understand her internship will end by Jan 2022, perhaps you could offer a permanent job after her studies. I trust she will be your great asset in near future. Last but not least, please assist to record the loyalty points over my stays in Mercure BSD Tangerang BSD City from 15/10/2021 to 1/12/2021. My Accor Membership number is 30…10EC.

Dear Mr. WEE H. G., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to Abel and she is glad we could create a memorable experience for you . Mr. G. , please be informed that the Reward points will be auto credited to your member account 3 days after your departure and we noticed that you will check-out on 1 December 2021. In regard to your missing reward points at Mercure Serpong Alam Sutera Hotel, I have contacted Mrs. Vina, The Front Office Manager, she will post and credit the reward points manually to your member account by today . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

A very nice stay with a great location

Customer review rating 5.0/5

Chyntia Couples - 18/11/2021 Confirmed reviews ALL

Great room, great view, well located, really close to aeon BSD! Great experience!

Dear Ibu SUHANDI C., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the comfort of your room, hotel location and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure Tangerang BSD City and we hope you choose to create more memories with us whenever your travels bring you back to BSD City. Sincerely, Trio AKBAR Front Office Manager

Good Staycation

Customer review rating 4.5/5

Calvina Friends - 16/11/2021 Confirmed reviews ALL

we booked superior suite room and it was a pleasant staycation. We were amazed with the bathroom and the room interior and layout. The bed was comfortable, the aircon and tv worked well. The amenities are complete.

Dear Ibu CALVINA IZUMI K., Thank you for your loyalty as Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Silver- our Front Desk Agent. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Superb!

Customer review rating 5.0/5

T. Friends - 15/11/2021 Confirmed reviews ALL

Awesome staff Excellent service Warm ambience Good food Fresh room

Dear Ibu ISWANDANI T., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the comfort of your room , ALL Safe protocols and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang Sincerely, Trio AKBAR Front Office Manager

well located, nice room

Customer review rating 4.5/5

Anonymous Couples - 12/11/2021 Confirmed reviews ALL

the room quite spacious with great facilities, expect there's no tissue in the bedroom (aside from toilet paper)

Dear Bapak YUDI N., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

excellent service and clean room

Customer review rating 5.0/5

Eric Solo - 11/11/2021 Confirmed reviews ALL

From security to receptionist to housekeeping, front office, GM of the hotel are all professional.

Dear Bapak ERIC H., Thank you for your loyalty as Silver Elite We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Good stay

Customer review rating 5.0/5

Natanael B. A. S. Families - 09/11/2021 Confirmed reviews ALL

The warmth welcome from the staff is great, the room are extremely clean. Thank you

Dear Bapak NATANAEL BAGENDA A., Thank you for your loyalty as Platinum Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We truly appreciate for your willingness to share a review of your family staycation experience with us and it is such an honor for your high recommendation. We are happy to know that our cleanliness along with our talent service delivery exceed your expectation . I am surely going to share your review with the team and the rest of the team as your kind words will act as motivator to continuously improve the quality of our services. Stay safe and we are looking forward to welcoming you back soon in the near future! Sincerely, Trio AKBAR Front Office Manager

Desk office performance

TripAdvisor rating 3.0/5

Andriawan1970 09/11/2021 TripAdvisor review

Desk office staf not proffesional, they didnot know about hotel promotion, example laundry promotion, payment system bad, my creditcard have 2 bill even one pending status but have much time to refund

Dear Pet70 Thank you for taking the time to tell us about your experience of your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. We have done deeper investigation into your payment issue by assessing our Front Office, please be informed that upon guest checked in, normally we blocked/card verification some certain amount of guest's credit card as the deposit to guarantee the room accommodation and incidental charges which may occur during their stay. The verification amount will automatically will be released in 7-14 working days. However we have contact our merchant bank to expedite the release process. While it seems like there is no room for mistakes at our level, we certainly can hope for another opportunity. I wish that we can still earn back your trust as we are looking forward to welcome you back here with a better service. Best Regards Tussi Iswandani Hotel Manager

Nice weekend's stay

Customer review rating 5.0/5

Agung Solo - 08/11/2021 Confirmed reviews ALL

Since arrived, already felt warm, nice welcome from front desk. Afterward only good service i got.

Dear Bapak AGUNG P., Thank you for your loyalty as Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Front Desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Nice room

Customer review rating 4.0/5

Ina Business - 06/11/2021 Confirmed reviews ALL

Good location, nice room, good service. But a little bit information, the sink in the bathroom is a little leaky.

Dear Ibu NOOR I., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Pleasant stay! top class staff!

TripAdvisor rating 5.0/5

shahril_lee Business - 20/04/2021 TripAdvisor review

From the moment I checked in, I was greeted in a very helpful and enthusiastic way. Staff were extremely helpful. The room was very nice and modern. The location was excellent - next to a big modern mall. 5/5 will stay again.

Dear shahril_lee Thank you very much for the fantastic review of Mercure Tangerang BSD City. We are so glad to know that you enjoyed your visit with us. Rest assured that your kind comment will be shared to the team and I am certain that this will encourage them to keep on delivering the best service to all guests. We look forward to welcome you back again soon Best Regards Faisal Tranggono General Manager

A good and new 4 stars hotel with a good service

TripAdvisor rating 5.0/5

dickysafriadi 10/04/2021 TripAdvisor review

The hotel management improved their quality since it opened. The FO manager, Trio do the magic. He and team did a warm welcome to me as accor platinum. All the staffs in the hotel is friendly, they ask, they make an effort even though they dont know about small things. Food quality is also good. Taste of the food can be improved a little, but it is good. Room is clean and up to mecure standards. I trully recommend this hotel. Platinum approved

Dear Dicky T Safriadi Thank you for rating us with five bubbles and for visiting us here at Mercure Tangerang BSD City. It sounds like you had wonderful stay with us that so many team members have assisted you and left a great impression. Once again, we appreciate your review very much and thank you for your loyalty Best Regards, Faisal Tranggono General Manager

Quite decent newly built hotel, nice location, but novice staff

TripAdvisor rating 3.0/5

andre2682021 18/02/2021 TripAdvisor review

Room was nicely designed, unlike your usual mercure room. But the bed foundation is creaky. Staff service could be improved, as they dont seem to know the privilege of accor member. I even got a call to my room because when i take breakfast i ask to put the tab to my room bill, and they must've been worried that i might not pay the breakfast, even asking me how much i put out for room deposit, which is very silly.

Dear andre2682021 Thank you for sharing your feedback on TripAdvisor. First and foremost, please accept our sincere apologies for the shortcoming experienced during your stay with us. We have immediately taken an action to improve ourselves and hopefully this does not happen again in the future. It is only by learning from constructive feedbacks like yours then we can be better each day. Once again thank you for taking the time to share this review. We hope that you would give us another opportunity to welcome you again in a much more pleasant staying experience. Best Regards, Faisal Tranggono General Manager

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