Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 888 reviews

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Mercure Tangerang BSD City - Image 1
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Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  888 reviews

Customer review rating 5.0/5

Kim M. C. Solo - Confirmed reviews ALL

Good location close to a lot of establishments. Staff were very courteous and helpful.

Dear Mr. Kim M. C., Warm Greetings from Mercure Tangerang BSD City Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you had a comfortable stay and enjoyed our strategic location, which is close to many establishments. Your kind words regarding our courteous and helpful team truly mean a lot to us. It is always our goal to provide warm and attentive service, and your feedback serves as great motivation for our entire team. We sincerely appreciate your recommendation and perfect rating, and we look forward to welcoming you back for another pleasant stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Liew V. K. Business - Confirmed reviews ALL

The stay was comfortable and pleasant. Breakfast choices were aplenty

Dear Mr. Liew V. K., Warm Greetings from Mercure Tangerang BSD City Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a comfortable and pleasant stay during your business trip. It is wonderful to know that you enjoyed our breakfast selection and found it to be plentiful. Your kind feedback motivates us to continuously enhance our offerings and ensure every guest has a satisfying experience. We truly appreciate your overall rating and recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 2.0/5

Wikanda K. Solo - Confirmed reviews ALL

Arrive early morning 07:30 am room aviarable for early check in but they are ask to chage even platinum member ask to wait until 10 am

Dear Ms. Wikanda K., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your arrival and throughout your stay, especially regarding the early check-in experience and the overall service which did not meet your expectations as an ALL Platinum member. Allow us to kindly clarify that prior to your arrival, our team had informed you via email regarding the early check-in policy. Our standard check-in time for regular guests is at 2:00 PM. As part of your membership benefits and based on availability, we were pleased to extend an earlier check-in time starting from 10:00 AM. We understand that you had initially confirmed this arrangement, however, we truly regret if this situation still caused discomfort upon your arrival. We are also very sorry to learn about the lack of recognition of your ALL Platinum membership, including the absence of a welcome drink, welcome amenity, and the room upgrade not meeting your expectations. This is certainly not the level of service we strive to deliver, and your feedback has been shared with our team for immediate review and improvement. Furthermore, please accept our sincere apologies for the shortcomings you experienced. We would like to assure you that we have addressed this matter with our team, particularly regarding the proper communication and offering of welcome drink benefits, to ensure that all eligible guests receive their entitlements accordingly. Your feedback is truly valuable and helps us improve our service consistency moving forward. We truly appreciate your feedback, and should you be willing to share more details about your experience, we would be more than happy to follow up with you personally. Please feel free to reach out to us at ra… so we can assist you further and provide a more personalized resolution. Once again, we sincerely apologize for the inconvenience caused and hope to have another opportunity to welcome you back for a much improved experience. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 5.0/5

Dwita O. Families - Confirmed reviews ALL

Everythings was perfect ,

Dear Ms. Dwita O., Warm Greetings from Mercure Tangerang BSD City Thank you very much for your wonderful review and for sharing your memorable experience with us. We are truly delighted to know that you had a perfect stay and that the room decoration, birthday arrangement, and baby box prepared for your special occasion met your expectations. It is always our pleasure to create meaningful and personalized moments for our guests, and your kind words are truly rewarding for our team. We are also grateful for your recognition as an ALL Accor Gold member, and we are pleased to hear that you enjoyed the welcome drink, amenities, and room upgrade during your stay. At the same time, we sincerely appreciate your feedback regarding the WiFi connection speed. Please rest assured that this has been shared with our team for further improvement to enhance our guests’ comfort in the future. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back for another exceptional stay at Mercure Tangerang BSD City. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.0/5

Esty L. N. Families - Confirmed reviews ALL

Fun experience at Mercure BSD, since it just a walk away from AEON Mall, game arcade complimentary for kids, indomie at the breakfast alley, so much fun. Only bit disappointment because I booked 3 non smoking rooms, but one of them was a smoking room treat as non smoking during long weekend. I do understand that the hotel might be fully occupied during the holiday season, and appreciate that the staff got to change to the other room. Well done!

Dear Ms. Esty L. N., Warm greetings from Mercure Tangerang BSD City. Thank you very much for sharing your experience following your recent stay with us. We are delighted to learn that you had a fun and enjoyable time at our hotel, and that you appreciated our convenient location, as well as the facilities and amenities provided for families and children. It is always rewarding to know that our efforts to create a memorable stay are recognized. At the same time, we sincerely apologize for the inconvenience you experienced regarding the non-smoking room arrangement. While we strive to strictly accommodate guest preferences, especially for non-smoking rooms, high occupancy during peak holiday periods may present certain challenges. Nevertheless, this should not compromise our commitment to guest comfort, and we regret the initial oversight. We truly appreciate your understanding and your kind acknowledgment of our team’s effort in promptly arranging a room change. Your recognition will certainly be shared with the team as encouragement to continue delivering attentive service. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant and seamless stay in the near future. Yours sincerely, Dita Oktantia Assistant Front Office Manager Mercure Tangerang BSD City

Other web-users rate our hotel

  • 393 reviews 9.5/10 Location
  • 922 reviews 9/10 Room
  • 1,160 reviews 9.4/10 Service
  • 6 reviews 9.1/10 WiFi
  • 791 reviews 9/10 Food
  • 512 reviews 9.2/10 Cleanliness
  • 490 reviews 8.5/10 Breakfast
  • 376 reviews 8.6/10 Amenities

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