Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 886 reviews

Best price
guarantee
Mercure Tangerang BSD City - Image 1
Mercure Tangerang BSD City - Image 2
Mercure Tangerang BSD City - Image 3
Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  886 reviews

Customer review rating 4.5/5

Ryosuke K. Business - Confirmed reviews ALL

Dear person in charge, My name is Ryosuke K., and I stayed here from April 14 to 17. Thank you for providing such a wonderful environment. I was told that the receipt would be sent via email, but I haven’t received it yet. Please send the receipt to the following address: ry… Best Regards Ryosuke

Dear Mr. Ryosuke K., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for your kind words regarding your stay with us from April 14 to 17. We are delighted to know that you had a pleasant experience overall. Please accept our sincere apologies for the inconvenience caused regarding the delay of your receipt. Kindly be informed that your receipt has now been sent to your email address as requested. We hope it has been well received. Your feedback is truly valuable to us, and we will ensure to improve our follow-up process to provide a more seamless departure experience in the future. Should you require any further assistance, please do not hesitate to contact us. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Shuan G. T. Solo - Confirmed reviews ALL

Great location, clean and big room. Was a pleasant stay

Dear Mr. Shuan G. T., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience with us. We are delighted to know that you had another pleasant stay and appreciated our strategic location, as well as the cleanliness and spaciousness of the room. It is always a pleasure to welcome you back, and your kind words motivate our team to consistently deliver a comfortable and enjoyable experience. We also appreciate your feedback regarding the breakfast selection, which will be taken into consideration for further improvement. We look forward to welcoming you again to Mercure Tangerang BSD City in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 5.0/5

Kim M. C. Solo - Confirmed reviews ALL

Good location close to a lot of establishments. Staff were very courteous and helpful.

Dear Mr. Kim M. C., Warm Greetings from Mercure Tangerang BSD City Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you had a comfortable stay and enjoyed our strategic location, which is close to many establishments. Your kind words regarding our courteous and helpful team truly mean a lot to us. It is always our goal to provide warm and attentive service, and your feedback serves as great motivation for our entire team. We sincerely appreciate your recommendation and perfect rating, and we look forward to welcoming you back for another pleasant stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Liew V. K. Business - Confirmed reviews ALL

The stay was comfortable and pleasant. Breakfast choices were aplenty

Dear Mr. Liew V. K., Warm Greetings from Mercure Tangerang BSD City Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a comfortable and pleasant stay during your business trip. It is wonderful to know that you enjoyed our breakfast selection and found it to be plentiful. Your kind feedback motivates us to continuously enhance our offerings and ensure every guest has a satisfying experience. We truly appreciate your overall rating and recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 2.0/5

Wikanda K. Solo - Confirmed reviews ALL

Arrive early morning 07:30 am room aviarable for early check in but they are ask to chage even platinum member ask to wait until 10 am

Dear Ms. Wikanda K., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your arrival and throughout your stay, especially regarding the early check-in experience and the overall service which did not meet your expectations as an ALL Platinum member. Allow us to kindly clarify that prior to your arrival, our team had informed you via email regarding the early check-in policy. Our standard check-in time for regular guests is at 2:00 PM. As part of your membership benefits and based on availability, we were pleased to extend an earlier check-in time starting from 10:00 AM. We understand that you had initially confirmed this arrangement, however, we truly regret if this situation still caused discomfort upon your arrival. We are also very sorry to learn about the lack of recognition of your ALL Platinum membership, including the absence of a welcome drink, welcome amenity, and the room upgrade not meeting your expectations. This is certainly not the level of service we strive to deliver, and your feedback has been shared with our team for immediate review and improvement. Furthermore, please accept our sincere apologies for the shortcomings you experienced. We would like to assure you that we have addressed this matter with our team, particularly regarding the proper communication and offering of welcome drink benefits, to ensure that all eligible guests receive their entitlements accordingly. Your feedback is truly valuable and helps us improve our service consistency moving forward. We truly appreciate your feedback, and should you be willing to share more details about your experience, we would be more than happy to follow up with you personally. Please feel free to reach out to us at ra… so we can assist you further and provide a more personalized resolution. Once again, we sincerely apologize for the inconvenience caused and hope to have another opportunity to welcome you back for a much improved experience. Warm Regards, Rajcenda Syavira Guest Experience Executive

Other web-users rate our hotel

  • 386 reviews 9.6/10 Location
  • 919 reviews 9/10 Room
  • 1,177 reviews 9.5/10 Service
  • 7 reviews 9.3/10 WiFi
  • 807 reviews 9/10 Food
  • 508 reviews 9.2/10 Cleanliness
  • 491 reviews 8.5/10 Breakfast
  • 373 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Tangerang