Mercure Tangerang BSD City

Customer review rating (ALL Rating) 4.5/5 781 reviews

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Mercure Tangerang BSD City - Image 1
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Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

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Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  781 reviews

TripAdvisor Rating  5.0/5  2,111 reviews

Good stay

Customer review rating 4.5/5

Andy A. Business - Confirmed reviews ALL

I was pleased with my stay in Mercure BSD because of its friendly and attentive staff. I was impressed that the check-in officer remembered me despite having last stayed here at least 6 months ago and another staff greeted me by name instead of the generic "Pak" or "Mister".

Dear Andy A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Triana Pujarasa Room Division Manager

Best Hospitality

TripAdvisor rating 5.0/5

mrjegged8 TripAdvisor review

Stayed a week here in Mercure BSD City. Lovely experience most importantly best customer experience. Hats off to Pak Setiawan, Director of Sales and his team for the continuous efforts to make my program and stay memorable. I organized a 5days training program at Room 3-4. The banquet team helped a lot ensuring the room is always ready everyday. Thanks Pak Fernando Head of Banquet team stay back till late night assisting to clean up, preparing the table and setting all the equipment make sure all in good condition before I start my program collaborating with BMW Indonesia. What I value most is the team relentlessly making my the stay feels like home. From the reception, concierge, the restaurant and everyone always provide help and never tired in greetings and most importantly always smile when talking to me and the participants. I feel very much appreciated. Not to forget the room is quite sizeable and clean. Comfy bed! Thanks for the service experience. Lovely.

Dear Mr. Harris M Usni, We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and thank you to highlight Pak Setiawan and Pak Fernando to your comment. We are glad that you enjoyed your stay and hope to see you again very soon Sincerely, Ana Trina Pujarasa Room Division Manager

Pleasant Stay

Customer review rating 4.5/5

Ferdinand S. Families - Confirmed reviews ALL

Room perfectly clean and spotless. Clean and cool AC. Excellent recognition of Accor Live Limitless loyalty status membership. Minor trouble is the water pressure at the bathroom (shower, bathtub, sink) not strong enough.

Dear Ferdinand S., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take all guest feedback seriously, and we genuinely value your input and are committed to making the necessary improvements to enhance our guests' overall satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ana Triana Pujarasa Room Division Manager

room was ok, breakfast need to be improved

Customer review rating 3.5/5

Annisa V. I. Couples - Confirmed reviews ALL

pros: - room was clean and quite spacious - security in parking area was very helpful cons: - water heater didn't worked, the water was cold eventhough I. have put it in max - hairdryer was not available, it was sold out when I. request to the operator - breakfast was bad and messy. I. asked to clean up my table twice but no one came to clean it - you cannot come to the pool when there is an event (I..e wedding)

Dear Virgia Annisa N., Warmest greetings from Mercure Tangerang BSD City, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short of your expectations. We take all guest feedback seriously, and we genuinely value your input and are committed to making the necessary improvements to enhance our guests' overall satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ana Triana Pujarasa Room Division Manager

staycation

TripAdvisor rating 5.0/5

Global40795196228 TripAdvisor review

all good, DOS nya terbaiq, mas setiawan is most friendly person ever,fast response. good service, good price, good ambience. menu breakfast nya bervariasi, kids friendly, good room layout. easy check in, lots of compliment. worth it. deket sama mall aeon jadi ga boring di hotel.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and thank you to highlight one of our Director Of Sales Pak Setiawan to your comment. We are glad that you enjoyed your stay and hope to see you again very soon Sincerely, Ana Triana Pujarasa Room Division Manager

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Other web-users rate our hotel

  • 345 reviews 9.3/10 Location
  • 790 reviews 8.5/10 Room
  • 829 reviews 9/10 Service
  • 10 reviews 6.8/10 WiFi
  • 437 reviews 9.2/10 Cleanliness
  • 290 reviews 7.7/10 Breakfast
  • 266 reviews 9.5/10 Vibe
  • 54 reviews 6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.