Mercure Tangerang BSD City 4 stars

Customer review rating 4.4/5 217 reviews

#ALLSAFE Accor

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Mercure Tangerang BSD City
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Room 1

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Hotel extras

  • Walking distance to ICE - Indonesia Convention Exhibition

  • Strategicaly located beside the AEON Mall BSD

  • Surrounded by various office complex in BSD City area

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • 30 mins drive to IKEA.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Tangerang BSD City

Jl Edutown
Cbd 55 Kavling Lot II No 8
Bsd City Pagedangan
15339
tangerang
indonesia

Tel: +622150898440

Fax: (+62)21/50898440

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 30.1km / 18.7 miles - Shuttle paying

  • By car

    SERPONG At 12km / 7.46 miles

  • By train

    CISAUK At 4.6km / 2.86 miles

GPS :-6.302602, 106.645256

Our accommodation(s)

Mercure Tangerang BSD City is well designed and perfectly equipped to satisfy business and leisure travellers looking to stay in Tangerang, which is at the heart of BSD City. The 160 modern rooms are decorated with touches of local culture.

Superior Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with Double Bed

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
Rooms

Our restaurants and bars

Kitchen Yard

Type of cuisine: Bistro

Enjoy our generous daily breakfast buffet spread, with a la carte options available. Choose from local to international cuisine. The perfect place to network with business associates or catch up with friends.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The Lobby Bar serves a wide selection of wines, cocktails, mocktails, healthy juices, coffee and tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 145

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Tangerang BSD City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

217 reviews

tripadvisor

TripAdvisor Rating 4.5/5

89 reviews

very nice place, clean room, good stay

Customer review rating 4.4/5

Yeremia Couples - 28/11/2020 Confirmed reviews ALL

The experience was so wonderful, the hotel was clean, very instagramable, the staff was friendly. Overall it was pleasant

It's okay, but food price is kinda pricy.

Customer review rating 4.4/5

Ronaldo Families - 23/11/2020 Confirmed reviews ALL

My stay here was with my family. Check in process was good, not too long. The room size was great, nice bathroom. One thing that's need to be review is the pest control, because my food that I put above the fridge cabinet, was full of ants. They came from the wall behind the fridge cabinet. Suggestion is maybe you can give tea and coffee sachets with the complimentary drinks, with that kind of price I believe you can afford to give such thing. The service when I had breakfast is okay, but I had a slight not too good experience. I asked for thai sauce fish, but the sauce wasn't ready, so the waiter offered to bring the sauce to my table. I've waited for quite a while, but no one's coming. Then I went back to the food stall, then I ordered another thai sauce fish, then I saw that the sauce already served in the stall, but why the waiter didn't send the sauce to my table? Thanks.

Dear Bapak RONALDO L., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

good stay

Customer review rating 4.4/5

Y. G. Families - 21/11/2020 Confirmed reviews ALL

so happy staycation at mercure bsd city good service and very comfort cozy good view

Dear Ibu Y., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

good choice for business trip

Customer review rating 4.4/5

Fenty Business - 20/11/2020 Confirmed reviews ALL

nice and strategic location, comfortable room, clean and spacious. I like it because it has a sofa and a desk to work with.. and of course friendly front desk staff.

Dear Ibu FENTY O., Thank you for your loyalty as Silver Elite and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your room, location and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

GREAT HOTEL EXPERIENCE

Customer review rating 4.4/5

Kevin Couples - 19/11/2020 Confirmed reviews ALL

Clean Room, Great service, but parking space seems lacking, need to have special parking space for Platinum Member in the basement (if requested).

Dear Bapak KEVIN MAULANA M., Thank you for your loyalty as Platinum Elite and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the cleanliness of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

Beautiful place

Customer review rating 4.4/5

Ririn Families - 16/11/2020 Confirmed reviews ALL

A beautiful and clean hotel with a beautiful view, a comfortable place for vacation. Close to a good mall and other beautiful places. love this place

Dear Bapak HENDERINA A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Nice location,good design for lobi and rooms

TripAdvisor rating 4.5/5

intisuksesmobile 14/11/2020 TripAdvisor review

a pleasant and cozy hotel, spacious rooms and large bathrooms, good air conditioning in the rooms, strategic location next to Aeon Mall, breakfast is quite good, swimming pool is not good enough for location and fitness center is too small, overall I recommend staying at the hotel this is especially new

Dear intisuksesmobile Thank you very much for your willingness to drop us a great review of your experience with us. It is to my greatest delight to know that you enjoyed your visit. We are looking very much forward for your next visit. Meanwhile, I wish you great health. Best Regards, Faisal Tranggono General Manager

Because i book the hotel for staycation, i really enjoyed the stay

Customer review rating 4.4/5

Semuel Families - 12/11/2020 Confirmed reviews ALL

Good protocol of covid, but to be honest the breakfast menu not worthed as we pay, sud be more of choices of food. And I understand the situation because of pandemi, so we cannot take our food by ourself. So far thats all, me and family love the room as well.

Dear Bapak SEMUEL S., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Nice Stay

Customer review rating 4.4/5

N. Families - 11/11/2020 Confirmed reviews ALL

The bedroom and bathroom size were great, have a small sofa inside bedroom. Toiletries only provide tooth brush, handsoap, shower and shampoo. Shower cap, cottonbuds, hairdryer must ask then they will sent to our room the next day after called 2 times. Breakfast not too much variation, also have to wait because some stall were empty, maybe don't have enough employee. Can't asked for late check out even I already told that I only need one hour until my daughter finished her online class.

Dear Ibu N. NOVITARIA, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Nice room & delicious food

Customer review rating 4.4/5

Grace Families - 10/11/2020 Confirmed reviews ALL

Huge room, modern & cozy room & bathroom. The food delicious. The lobby, ballroom & coffee shop elegant

Dear Dr.G., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Comfortable For Stay

Customer review rating 4.4/5

Eveline Couples - 09/11/2020 Confirmed reviews ALL

This is my first time stayed here since I feel like I want to try 1 night to experience Mercure Hotel, and all I can say that I'm satisfy with the room. It's nice and cozy, look minimalist but lux. The staffs really nice, I ordered extra mineral water at night and they bring it to us asap. I hope I can try the food but unfortunately I can't since they limit it due to covid19 which is okay for me.

Dear Ibu EVELINE Y., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Good stay

Customer review rating 4.4/5

Joan Friends - 09/11/2020 Confirmed reviews ALL

The employee was all so mice and helpful.

Dear Ibu JOAN A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

unfriendly staff

Customer review rating 4.4/5

G. Couples - 09/11/2020 Confirmed reviews ALL

no upgrade for gold member and unfriendly staff like they don't care if I gold member or not

Dear Bapak G. GHANI, Thank you for your loyalty as Gold Elite. Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. Thank you for your time to have a call. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

Perfect stay

Customer review rating 4.4/5

Dfs Families - 05/11/2020 Confirmed reviews ALL

I really enjoy the room, clean and safety room, nice staff, good view. I will stay there again. Need Improve only on parking lot, especially on long weekend.

Dear Ibu DEBRA F., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

good cleanliness

Customer review rating 4.4/5

Ong P. Families - 03/11/2020 Confirmed reviews ALL

the room is clean and the beds are comfy. however, the food might need some improvement on the variety and quality.

Dear Bapak LEE Y., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast variety. I have shared your feedback to our Head Chef for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well located, but difficult to find parking

Customer review rating 4.4/5

Roberto Families - 03/11/2020 Confirmed reviews ALL

Bad room maintenance, need to ask housekeeping to refill shampoo and soap, difficult to find parking

Dear Bapak ROBERTO S., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

Good

Customer review rating 4.4/5

J. Families - 02/11/2020 Confirmed reviews ALL

Good

Dear Bapak J. JOHAN, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Good stay, but crowded when hotel is full..

Customer review rating 4.4/5

Davina Families - 02/11/2020 Confirmed reviews ALL

Crowded when the hotel is full...a little accident when my mom in her room found underwear on sofa...we dont know how it can be...please the staff give attention to a little thing like this.

Dear Ibu DONNA E., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

Good location but not good for stay, you hotel can give a chiper price but no good for services

Customer review rating 4.4/5

T. A. H. Couples - 01/11/2020 Confirmed reviews ALL

1. Room Amenities not Complete ( i stay in your high room and the price not chipper you must know ) 2. About the Housekeeping, I already ask about cleaning the Room, I leave the room for 4 hours and back not to clean, and the Towels change only bath towels only and the small towels not change... 3. About the Restaurant, i try to dinner in the Restaurant use my Acorr Plus Benevit, you know no many people eat in restaurant but I must wait for 1 hour long time and the staff not come say wait for me and not serve the drink first... I don’t know why this hotel very Bed then other accor hotel in indonesia... I never come back and I never recommend this hotel to all my family members and my friends...

Dear Bapak ANTON h. T., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City and also for your loyalty as Silver Elite. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

well located, good furnitures n design

Customer review rating 4.4/5

Sarah S. Friends - 01/11/2020 Confirmed reviews ALL

Everything is good except one of my twin bed made a noise like old furniture.

Dear Ibu SARAH S., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

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