Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,086 reviews

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Mercure Tangerang BSD City - Image 1
Mercure Tangerang BSD City - Image 2
Mercure Tangerang BSD City - Image 3
Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Twin Beds

Photo out of - Superior Room with Twin Beds

Experience pure relaxation in a modern 31 sqm room with stunning city views from expansive windows. Indulge in the modern bathroom, complete with a stylish rain shower. A complimentary iron and hairdryer are provided upon request.

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 31 m² / 333 sq ft
  • Views: City View
See availabilities

Discover the urban living experience in our 31 sqm Deluxe Room featuring a Double Bed with Daybed sofa overlooking the Cityview, a 43" LED TV, Modern coffee machine, Free minibar, full bathroom amenities and comfortable bathrobe

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Indulge in our 47 sqm Suite Room featuring a Double Bed with daybed sofa, Bathtub, spacious wardrobe, 55" LED TV, Modern coffee machine, Free minibar, full bathroom amenities and comfortable bathrobe. A complimentary iron are provided upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 47 m² / 505 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Spacious penthouse with a double bed, sofa bed, bathtub, reading corner, coffee machine, bathrobes, free minibar, 55 inch Smart TV, and wardrobe area. Separate spaces for sleeping, relaxing, and reading, plus upper floor views

  • Views:

    City View

Max. number of persons
4

Bedding

Double bed(s) x1

See availabilities

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CGK Additional charge
  • CGK Additional charge
  • SOEKARNO HATTA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 157 rooms
  • One room for people with reduced mobility
  • 20 family rooms
  • 10 connecting rooms
  • 56 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Indonesian

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Play area
  • Green area

Well-being

Semi Outdoor Pool

  • Outside
  • On site

Hanging Cubical Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • Max Limited Height: 0.03 m / 9.84 ft

Kitchen Yard

Photo out of - Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Cooking style
Bistro
Capacity
150
Accessibility
Accessible service
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 Tangerang, Indonesia
Telephone +62 21 50898440
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

The Lobby Bar serves a wide selection of wines, cocktails, mocktails, healthy juices, coffee and tea.

The fitness centre features modern exercise equipment and is open daily from 6am to 10pm.

Our spa and massage facilities are available from 10 am to 10pm.

Whether it's stunning outdoors garden wedding or the luxurious indoor ballroom wedding, let us live your enchanting wedding dream. 4 hours usage of our extensive function area equipped with sound system and projector and can accommodate up to 1000 guest.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,086 reviews

Customer review rating 5.0/5

Utari R. Business - Confirmed reviews ALL

Dear Ms. Utari R., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for giving us a perfect rating. We are delighted to know that you had such a great experience with us, especially with the warm and helpful service provided by our Front Office team. It is also a pleasure to hear that you enjoyed our breakfast. Your kind appreciation means a great deal to our team and inspires us to continue delivering warm and attentive hospitality to our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.0/5

Prawira K. R. Business - Confirmed reviews ALL

Dear Mr. Prawira, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed feedback and for giving us a positive rating regarding your recent stay with us. We are delighted to know that you enjoyed the convenient location beside the mall and were able to have a comfortable and pleasant stay despite your short business trip. It is wonderful to hear that you appreciated the spacious room, large bathroom, distinctive room layout, and the size of the TV. We also appreciate your honest feedback regarding the availability of Smart TV and streaming platforms. Your comments are valuable to us as we continuously review our facilities and services to enhance our guests' overall experience. We are pleased that you also noticed the variety of activities available at the hotel, including our arcade games. Hopefully, on your next visit, you will have more time to enjoy some of the facilities and activities we offer. :) Thank you once again for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for another comfortable and enjoyable stay, whether for business or leisure. Warm Regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 3.5/5

Amir R. Friends - Confirmed reviews ALL

Dear Mr. Amir R., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found our Front Desk team helpful, appreciated the warm and humble service from our Security team, and enjoyed the spaciousness and cleanliness of your room and bathroom. We also noticed that your overall experience was rated at 70, and we truly value the opportunity to learn more about your stay. If there was anything that did not fully meet your expectations or any particular area we could improve, we would sincerely appreciate hearing more from you. Your additional feedback would help us better understand your experience and continue improving our service. We hope to have the opportunity to welcome you back to Mercure Tangerang BSD City and provide you with an even more enjoyable stay in the future. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Kim S. W. Couples - Confirmed reviews ALL

Dear Mr. Kim S. W., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback following your weekend stay with us. We are delighted to know that you had a great stay overall, and we truly appreciate you also highlighting the breakfast experience as an area that needs our attention. We sincerely apologize for the inconvenience caused by the breakfast area reaching full capacity. We understand how frustrating it can be when you are unable to find a comfortable space to enjoy your breakfast, especially during busy weekend periods. We are currently planning to purchase additional tables and chairs to increase our seating capacity. We hope this improvement will allow us to accommodate more guests comfortably and provide a more convenient breakfast experience during peak periods. Thank you again, Mr. Kim, for bringing this to our attention. We truly appreciate your feedback and understanding, and we hope to welcome you back to Mercure Tangerang BSD City for a more comfortable and enjoyable stay next time. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Haikal B. Business - Confirmed reviews ALL

Dear Mr. Haikal B., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for taking the time to share such wonderful feedback with us. We are especially happy that you noticed and appreciated the green and modern design of our hotel, as well as the cozy spaces that create a relaxing atmosphere for unwinding. Our greenery is part of the locally inspired story behind Mercure Tangerang BSD City. You may notice the trees and greenery in our Kitchen Yard Restaurant, creating a natural garden atmosphere that reflects the strong connection between people and nature. This story continues in our rooms through the tree mural wallpaper and rattan elements, inspired by local craftsmanship and the simplicity of Baduy culture. Through these local touches, we hope to bring a piece of Tangerang's story into our guests' stays, and it is truly wonderful to know that you noticed and appreciated these details. We are also pleased to hear that your check-in was quick and efficient. Thank you especially for recognizing Gebi from our Front Desk team for being informative and attentive. Your kind words will certainly be shared with her as a wonderful appreciation for her service. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another relaxing and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Ernadia W., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for your kind rating. We are delighted to know that you had a nice experience with us and appreciated the warm and helpful service from our Front Office team. We are also pleased to hear that you found the room clean and spacious, the bathroom amenities sufficient for your stay, and enjoyed our breakfast. Your feedback is greatly appreciated and motivates us to continue providing comfortable stays and warm hospitality to all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Surya J. S. Business - Confirmed reviews ALL

All the staff were friendly and very helpful.

Dear Mr. Surya J. S., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a perfect rating. We are delighted to know that you appreciated our strategic location near AEON BSD and experienced friendly and helpful service from our team. Your kind appreciation means a great deal to us and motivates our team to continue providing warm and attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another pleasant stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Utari R. Business - Confirmed reviews ALL

such a great experience, especially from front office team. the breakfast also superrr goood.the staff named viona and gebi very nice and helpfull

Dear Ms. Utari R., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for giving us a perfect rating. We are delighted to know that you had such a great experience with us, especially with the warm and helpful service provided by our Front Office team. It is also a pleasure to hear that you enjoyed our breakfast. Your kind appreciation means a great deal to our team and inspires us to continue delivering warm and attentive hospitality to our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.0/5

Prawira K. R. Business - Confirmed reviews ALL

It's really well located beside a mall. We do have a comfortable stay (even in a very short time because of business reasons). It was an enjoyable stay with a comfortable room and a really big bathroom. The layout of the room is quite different comparing with other Hotels that I've stayed with. The room is pretty big and the TV is also big enough for the room. I must admit that by not having a Smart TV in the room (or TVs with Netflix and other streaming platforms) is a disadvantage comparing to hotels nearby, but overall the experience is still pleasant. They do have a lot of activities to do and one of them is arcade games. (Also because of business reasons I don't have the time to play with it :))

Dear Mr. Prawira, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed feedback and for giving us a positive rating regarding your recent stay with us. We are delighted to know that you enjoyed the convenient location beside the mall and were able to have a comfortable and pleasant stay despite your short business trip. It is wonderful to hear that you appreciated the spacious room, large bathroom, distinctive room layout, and the size of the TV. We also appreciate your honest feedback regarding the availability of Smart TV and streaming platforms. Your comments are valuable to us as we continuously review our facilities and services to enhance our guests' overall experience. We are pleased that you also noticed the variety of activities available at the hotel, including our arcade games. Hopefully, on your next visit, you will have more time to enjoy some of the facilities and activities we offer. :) Thank you once again for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for another comfortable and enjoyable stay, whether for business or leisure. Warm Regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 3.5/5

Amir R. Friends - Confirmed reviews ALL

Front desk was helpful. Security was nice and humble. Room & bathroom was spacious.

Dear Mr. Amir R., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found our Front Desk team helpful, appreciated the warm and humble service from our Security team, and enjoyed the spaciousness and cleanliness of your room and bathroom. We also noticed that your overall experience was rated at 70, and we truly value the opportunity to learn more about your stay. If there was anything that did not fully meet your expectations or any particular area we could improve, we would sincerely appreciate hearing more from you. Your additional feedback would help us better understand your experience and continue improving our service. We hope to have the opportunity to welcome you back to Mercure Tangerang BSD City and provide you with an even more enjoyable stay in the future. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Kim S. W. Couples - Confirmed reviews ALL

Great Stay, only complaint was the breakfast area is beyond capacity to have space as it was always full for hotel customers. very frustrating. Thanks Kim

Dear Mr. Kim S. W., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback following your weekend stay with us. We are delighted to know that you had a great stay overall, and we truly appreciate you also highlighting the breakfast experience as an area that needs our attention. We sincerely apologize for the inconvenience caused by the breakfast area reaching full capacity. We understand how frustrating it can be when you are unable to find a comfortable space to enjoy your breakfast, especially during busy weekend periods. We are currently planning to purchase additional tables and chairs to increase our seating capacity. We hope this improvement will allow us to accommodate more guests comfortably and provide a more convenient breakfast experience during peak periods. Thank you again, Mr. Kim, for bringing this to our attention. We truly appreciate your feedback and understanding, and we hope to welcome you back to Mercure Tangerang BSD City for a more comfortable and enjoyable stay next time. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Haikal B. Business - Confirmed reviews ALL

the hotel's ambiance is one of its best features, the greeny and modern design , also cozy spaces creat a relaxing environment thats perfect for unwinding , the check in process was quick and efficient , Gebi the front desk was very informative

Dear Mr. Haikal B., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for taking the time to share such wonderful feedback with us. We are especially happy that you noticed and appreciated the green and modern design of our hotel, as well as the cozy spaces that create a relaxing atmosphere for unwinding. Our greenery is part of the locally inspired story behind Mercure Tangerang BSD City. You may notice the trees and greenery in our Kitchen Yard Restaurant, creating a natural garden atmosphere that reflects the strong connection between people and nature. This story continues in our rooms through the tree mural wallpaper and rattan elements, inspired by local craftsmanship and the simplicity of Baduy culture. Through these local touches, we hope to bring a piece of Tangerang's story into our guests' stays, and it is truly wonderful to know that you noticed and appreciated these details. We are also pleased to hear that your check-in was quick and efficient. Thank you especially for recognizing Gebi from our Front Desk team for being informative and attentive. Your kind words will certainly be shared with her as a wonderful appreciation for her service. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another relaxing and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

A. A. Business - Confirmed reviews ALL

excellent breakfast, fun gokart experience , the service was outstanding , especially from Gebi

Dear Mr. A. Arkana, Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing such a wonderful review with us. We are delighted to know that you had a memorable stay, enjoyed our excellent breakfast, and had fun with the go-kart experience. It is also wonderful to hear that our service made a positive impression throughout your stay. Thank you especially for recognizing Gebi for her outstanding service. We are very happy to know that her attentiveness contributed to your experience, and we will certainly share your kind words with her as a wonderful appreciation. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another memorable stay and more enjoyable experiences. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Keanu F. Business - Confirmed reviews ALL

from arrival to departure , everything went smoothly , Gaby was attentive and ensured all our request were handled properly , which is made the overall experience much more enjoyable

Dear Mr. Keanu F., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing your wonderful feedback with us. We are delighted to know that everything went smoothly from your arrival through departure, and that our team was able to make your stay comfortable and enjoyable. Thank you especially for recognizing Gaby for her attentiveness and for ensuring that your requests were handled properly. We are very happy to know that her thoughtful service contributed to making your overall experience more enjoyable, and we will certainly share your kind words with her. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another smooth and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Langit R. Business - Confirmed reviews ALL

loved the elegant tropical design at kitchen yard restaurant , there is any unique vintage card also, very charming, the location is very strategic and excellent facilities. special thanks to *gebi* for the attentive service.

Dear Mr. Langit R., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing such a lovely review with us. We are especially happy that you noticed and appreciated the tropical design of Kitchen Yard Restaurant. Our concept is locally inspired by the Baduy tribe, with a natural garden atmosphere that reflects the strong connection between people and nature. It is wonderful to know that these details, including the unique vintage card, added a charming touch to your experience. We are also delighted that you enjoyed our strategic location and excellent facilities. A special thank you for recognizing Gebi for her attentive service. We are very happy to know that she contributed to making your experience more enjoyable, and we will certainly share your kind words with her as a wonderful appreciation. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another cozy and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Nurul U. R. Families - Confirmed reviews ALL

Suprise birthday party keren

Dear Ibu Nurul, Salam hangat dari Mercure Tangerang BSD City. Terima kasih telah meluangkan waktu untuk berbagi pengalaman dan memberikan kami penilaian sempurna. Kami senang mengetahui bahwa Ibu menikmati lokasi strategis hotel kami serta merasa puas dengan kejutan ulang tahun yang telah dipersiapkan. Merupakan suatu kebahagiaan bagi kami dapat menjadi bagian dari momen spesial Ibu. Kami berharap pengalaman tersebut menjadi kenangan yang berkesan dan menyenangkan. Kami menantikan kesempatan untuk menyambut Ibu kembali di Mercure Tangerang BSD City untuk pengalaman yang lebih berkesan. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 3.0/5

Riddhi N. Business - Confirmed reviews ALL

When a guest arrives for a short visit you should make sure the room is in good condition, after a tiring day it is not nice to come to a room where AC is not working and you have to call someone to clean the filter.

Dear Ms. Riddhi N., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. We understand how disappointing it must have been to return after a tiring day and find that the AC was not functioning properly, requiring you to contact our team to clean the filter. This is certainly not the level of comfort we want our guests to experience, and we have taken note of your feedback for follow-up with the relevant team. We also appreciate your feedback regarding our breakfast selection, particularly the need for more vegetarian-friendly options. As we welcome guests from different backgrounds and dietary preferences, your suggestion is valuable and will be shared with our Food & Beverage team for consideration and improvement. Thank you again for helping us identify these areas for improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.0/5

Antonius S. S. Families - Confirmed reviews ALL

good condition hotel, however the bed is too small.

Dear Mr. Antonius S. S., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our hotel to be in good condition and that you had an overall positive experience during your stay. At the same time, we sincerely appreciate your feedback regarding the bed size. We understand that a comfortable sleeping experience is an important part of a pleasant stay, and your comment has been duly noted as valuable input for our continuous improvement. Thank you once again for choosing Mercure Tangerang BSD City and for sharing your honest feedback with us. We sincerely look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay in the future. Warm Regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Astarina D. Business - Confirmed reviews ALL

The staff were exceptionally friendly and helpful. The room was clean, cozy, and very comfortable. I really enjoyed my stay here and would love to come back

Dear Ms. Astarina D., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for taking the time to share such wonderful feedback with us. We are delighted to know that you enjoyed our great location and experienced a comfortable stay in our clean and cozy room, complemented by the friendly and helpful service from our Heartists. It is truly wonderful to hear that you enjoyed your stay and would love to come back. Your kind words are a great encouragement to our entire team to continue delivering warm and thoughtful hospitality to every guest. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another wonderful stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.5/5

Putri R. Business - Confirmed reviews ALL

The staff especially the sales and banquet team, they're helpful, coordinative and fast response. Keep up the hospitality and friendliness.

Dear Ibu Putri R., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a wonderful rating. We are delighted to know that you had a positive experience with our team, especially our Sales and Banquet teams. It is truly appreciated to hear that you found our teams helpful, well-coordinated, and responsive throughout your experience with us. Your kind words are a great encouragement for the team and motivate us to continue delivering warm, attentive, and professional hospitality. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City and providing you with another pleasant experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Winanto S. Business - Confirmed reviews ALL

The pastries were delicious, and the location is perfect right across from AEON Mall. Special thanks to Gebi for the warm and friendly service. Highly recommended

Dear Mr. Winanto S., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience and for giving us a perfect rating. We are delighted to know that you enjoyed our delicious pastries and found our location right across from AEON Mall convenient for your stay. We also truly appreciate your kind feedback about our team’s warm and friendly service. Your positive review and recommendation mean a great deal to us and motivate the entire team to continue providing warm, attentive, and memorable hospitality to every guest. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another good experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Alex Y. Business - Confirmed reviews ALL

One of the best hotels in BSD. Spacious room, great location next to AEON Mall, clean facilities, and friendly staff. Special thanks to Gebi for the warm welcome and excellent service.

Dear Mr. Alex Y., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience and for giving us a perfect rating. We are delighted to know that you consider Mercure Tangerang BSD City one of the best hotels in BSD and enjoyed our spacious rooms, great location next to AEON Mall, clean facilities, and friendly service. We truly appreciate your kind feedback about our team and are pleased to know that you experienced warm and attentive hospitality throughout your stay. Your positive review means a great deal to us and motivates the entire team to continue providing memorable experiences for our guests. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

Marijn E. Solo - Confirmed reviews ALL

During my vacation in Indonesia I had a short stay at this fantastic hotel in Tangerang BSD City. The atmosphere is immediately very comforting by the open and nice decorated entrance. The front desk, lobby, restaurant gives you a feel of high standard. Directly connected to this entrance is the beautiful open pool and the padel court. I was not able to play some games, but the fun the people have there playing padel is fantastic. The location of the hotel very near the Aeon Mall is also fantastic, only 2 minute walk, across the street. The staff is extremely friendly and of high service standard. I had the pleasure of having a very nice conversation with the Front Office manager, Ms. Dita. She personally recommended me to have the Rawon soup at breakfast, which really was delicious! Everything at breakfast was great! But the biggest surprising experience was the welcome in my room: they had decorated it with a very specific personal welcoming message and some small gifts. This personal attention and listening to my stories and remembering, touched me very deeply. They really know what I mean with “my second home”. Thank you very much Ms. Dita and Front Office team, F&B team and Housekeeping. I certainly will come back home to you again in future.

Dear Mr. Marijn E., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share such a heartfelt and detailed review, and for giving us a perfect rating. We are truly delighted to know that your stay during your vacation in Indonesia was such a memorable one and that you immediately felt comfortable with the atmosphere, design, and facilities throughout the hotel. It is wonderful to hear that you enjoyed our location, especially the easy access to AEON Mall, as well as the lively atmosphere around our pool and padel court. We are also very happy to know that you enjoyed our breakfast, particularly the Rawon, and found the overall selection to your liking. Most importantly, we are deeply touched by your appreciation of the personal attention you received during your stay. Knowing that the personalized welcome in your room, along with the small gifts and thoughtful message, made you feel remembered and cared for truly means a great deal to us. Creating these genuine connections and making our guests feel at home is exactly what we strive for. Your kind words about our Front Office, Food & Beverage, and Housekeeping teams are sincerely appreciated. It is especially meaningful to know that you felt Mercure Tangerang BSD City could be your “second home.” We sincerely look forward to welcoming you home again in the future and creating another memorable stay for you at Mercure Tangerang BSD City. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 4.5/5

Aloysius L. Couples - Confirmed reviews ALL

It was a very good experience as the hotel is conveniently located next to the mall. Clean and cooling with very awesome and polite staff.

Dear Mr. Aloysius L., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a wonderful rating. We are delighted to know that you had a very good experience with us and enjoyed our convenient location next to the mall. We are also pleased to hear that you found our hotel clean and comfortable, and that our team’s courteous, friendly, and smiling service made your stay even more enjoyable. Your kind feedback is greatly appreciated and motivates our entire team to continue providing warm and attentive hospitality to every guest. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Customer review rating 5.0/5

D. D. Business - Confirmed reviews ALL

Stayed 3 nights. Dined at Hotel too. Great breakfast spread!

Dear Mr. D., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a perfect rating. We are delighted to know that you enjoyed the customer service provided by our entire team throughout your three-night stay. We are also pleased to hear that you enjoyed dining with us and appreciated our great breakfast selection. Your kind feedback is greatly appreciated and motivates our team to continue providing warm and attentive hospitality to all our guests. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Other web-users rate our hotel

  • 411 reviews 9.5/10 Location
  • 1,157 reviews 9.3/10 Room
  • 1,684 reviews 9.6/10 Service
  • 6 reviews 9.3/10 WiFi
  • 1,102 reviews 9.3/10 Food
  • 682 reviews 9.6/10 Cleanliness
  • 645 reviews 9.2/10 Breakfast
  • 481 reviews 8.9/10 Amenities

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