Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 791 reviews

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Mercure Tangerang BSD City - Image 1
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Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  791 reviews

TripAdvisor Rating  4.9/5  2,185 reviews

Customer review rating 5.0/5

Randy A. Families - Confirmed reviews ALL

Good customer service, good staff, good padel courts

Dear Mr. Randy A., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to learn that you had an amazing experience and truly appreciated our customer service, the friendliness of our team, as well as our padel courts. Your perfect scores in many areas, especially for our team, breakfast, cleanliness, WiFi, and sustainability initiatives, are greatly valued and will be shared with the entire team as a strong motivation. It is also our pleasure to welcome you as a valued ALL Accor Live Limitless Platinum member. We are pleased to know that the recognition received, the welcome amenity, and the room upgrade met your expectations. Thank you as well for sharing your feedback regarding the welcome drink, which we will certainly take into consideration for future improvements. Your feedback is extremely valuable to us, and we truly appreciate your honest input as it helps us continuously enhance our guest experience. We look forward to welcoming you back to Mercure Tangerang BSD City for another memorable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 5.0/5

Imanuel P. Families - Confirmed reviews ALL

The location easy to find near toll access, nice room with good air conditioning, shower, amenities, good breakfast, fresh and many varieties of drink including Indonesia' original jamu, friendly hotel staff, easy to check in and out

Dear Mr. Imanuel P., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share such a detailed and wonderful review following your recent family stay with us. We are truly delighted to learn that you enjoyed our strategic location with easy toll access, as well as the comfort of our room, air conditioning, shower, and amenities. It is also very rewarding to know that you appreciated our breakfast selection, including the freshness and variety of beverages, especially the traditional Indonesian jamu and a highlight we are proud to offer. Your kind words about our friendly team, smooth check-in and check-out process, and overall service mean a great deal to us. We are especially grateful for your recognition of our banquet team, which we will be sure to share with them as a source of motivation and appreciation. Thank you as well for recommending Mercure to your family, friends, and colleagues. Your feedback truly encourages us to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Mercure Tangerang BSD City in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 3.0/5

Daisy Z. Families - Confirmed reviews ALL

I’ve experienced poor breakfast. Sometimes no fruit to choose from.

Dear Ms. Daisy Z., Warm Greetings from Mercure Tangerang BSD City, Thank you for taking the time to share your feedback following your recent family stay with us. First and foremost, please accept our sincere apologies for the disappointment you experienced with our breakfast offering. We are truly sorry to learn that the variety, particularly the availability of fruits, did not meet your expectations. This is certainly not the level of experience we aim to deliver to our guests. Your feedback regarding the limited breakfast selection has been shared with our Culinary and Food & Beverage teams for immediate review and improvement. We genuinely appreciate you bringing this matter to our attention, as your comments help us identify areas where we need to do better. We are pleased to note that you were satisfied with other aspects of your stay, including the cleanliness, WiFi, accommodation, and check-out experience. Nevertheless, we understand that breakfast plays an important role in an overall stay experience, and we regret that we fell short in this area. We truly hope to have another opportunity to welcome you back in the future, so we may provide you with a much-improved experience that better reflects our standards. Thank you once again for your valuable feedback. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.0/5

Dr D. Solo - Confirmed reviews ALL

It was a good stay, near AEON Mall

Dear Dr. D., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to learn that you had a good and relaxing stay and appreciated our strategic location near AEON Mall. Your positive ratings across various aspects of your experience, including accommodation, breakfast, service, and cleanliness, are truly appreciated. At the same time, thank you for highlighting your feedback regarding the WiFi connection speed. Please be assured that your comments have been shared with our technical team for review, as we continuously strive to improve our facilities and overall guest experience. We sincerely appreciate your recommendation of Mercure and hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and seamless stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Otto A. N. Business - Confirmed reviews ALL

I'm having good experiences during stay except for the food. You need to improved it

Dear Ms. Otto A. N., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We truly appreciate your positive comments regarding the comfort of our room, the meeting facilities, and the smooth check-in experience provided by our team. It is also our pleasure to welcome you as a valued ALL Accor Live Limitless Silver member, and we sincerely thank you for recommending Mercure and the Accor loyalty programme. At the same time, please allow us to extend our sincere apologies for the inconveniences you experienced during your stay. We regret to learn about the food quality not fully meeting your expectations, as well as the housekeeping oversight following the sink repair, particularly regarding the remaining water spots and hair on the floor. We fully understand your concern, and this is certainly not the standard of cleanliness and attention to detail we strive to uphold. Please be assured that your feedback has been shared with our Culinary, Engineering, and Housekeeping teams for immediate review and corrective action. Your comments are extremely valuable to us in helping improve our service quality and preventing similar issues in the future. Thank you once again for your constructive feedback and understanding. We truly hope to have the opportunity to welcome you back and provide you with a much-improved experience that better reflects our standards. Warm Regards, Rajcenda Syavira Guest Experience Executive

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Other web-users rate our hotel

  • 370 reviews 9.5/10 Location
  • 817 reviews 9.1/10 Room
  • 1,003 reviews 9.5/10 Service
  • 6 reviews 9.1/10 WiFi
  • 664 reviews 9/10 Food
  • 475 reviews 9.4/10 Cleanliness
  • 431 reviews 8.4/10 Breakfast
  • 335 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.