Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 895 reviews

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Mercure Tangerang BSD City - Image 1
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Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  895 reviews

Customer review rating 4.5/5

Nicholas K. P. Couples - Confirmed reviews ALL

Best Mercure I've ever stayed, for now, in terms of the interior and ambience. Most Mercure I stayed before, recently in China, feels outdated. There will be the purple vibe (lighting, carpet) combined with kind of dark/dim color, which i think, make it feels old. But Mercure BSD is spot on with their color combination. The ambience feels bright, fresh, modern. I hope they maintain it well for the next 5 to 10 years Location, easy to reach. Best location if you want to walk to AEON Mall BSD, instead of driving, which will take longer. Got my Platinum benefit : - room upgraded to Privilege, which feels spacey, compared to Novotel BSD nearby - early check in at 14.00 - breakfast for 2 - welcome amenities - welcome drinks Also, they helped with my request for wife's birthday. For facilities, Mercure BSD has mini arcade room, which I think is so unique. My wife played some car & bike racing games for free. For breakfast, the assortment and flavor is just okay, instant noodle and egg station really helps. For fair comparison, you can survey Four Points Tunjungan Plaza or Aloft Pakuwon Surabaya breakfast, their assortment and flavor are good. Best in similar hotel tier / level (i think Accor Midscale similar to Marriott Select tier) The improvements that I would suggest are : - breakfast, stated above Its possible for Midscale hotels to have good flavor breakfast - communication For me, its easier and feels closer to communicate through WhatsApp, instead of email, which feels too formal. 1st contact via email is okay, but needs to continue via WhatsApp And please, follow up the guest earlier. One thing that I like from Novotel BSD is their guest relation contacted me very soon after I booked the stay. Welcoming me as Plat member and asked about our needs to have a memorable stay. - entertainment Streaming service, if it uses hotel profile even better, guests dont need to log in their own. - family room If Mercure BSD has family rooms (4 beds), like the newly renovated Mercure Grogol, I would choose Mercure BSD over Novotel BSD all the time. Overall, I would recommend others to stay in Mercure BSD. Me myself will also be back. Great value for a cozy stay in a fresh & modern look hotel.

Dear Mr. Nicholas K. P., Warm Greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share such a detailed and thoughtful review regarding your recent stay with us. We are truly delighted to know that you enjoyed our fresh modern ambience, interior concept, and strategic location near AEON Mall BSD. Your comparison and compliments towards Mercure Tangerang BSD City genuinely mean a lot to us, especially knowing that this became one of the best Mercure experiences you have had so far. It is also wonderful to hear that your Platinum member benefits, room upgrade, birthday arrangement for your wife, as well as our mini arcade room helped create a memorable stay experience. Reading your kind words truly motivates our team to continue delivering heartfelt hospitality to every guest. Regarding your feedback about the Suite upgrade, kindly allow us to share that based on ALL Accor membership benefits, complimentary room upgrades are provided up to one category level higher from the room originally booked and remain subject to availability upon arrival. Therefore, to enjoy the opportunity for a Junior Suite upgrade, guests would first need to reserve our Privilege Room category. We truly appreciate your kind understanding regarding this policy. At the same time, we sincerely appreciate your constructive feedback regarding breakfast variety and flavor, guest communication preferences, entertainment features, and family room suggestions. Your insights are extremely valuable for our continuous improvement, and we will certainly share them with the related teams for further evaluation. Thank you once again for recommending Mercure Tangerang BSD City to fellow travelers. We are very happy to know that you plan to return, and we truly look forward to welcoming you and your family back again for another cozy and memorable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Pawinee M. Families - Confirmed reviews ALL

Got good impression and will definitely stay here again in the future.

Dear Ms. Pawinee M., Warm Greetings from Mercure Tangerang BSD City. Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you had such a pleasant experience during your visit. It is a pleasure to hear that you enjoyed our warm hospitality, convenient location within walking distance to AEON Mall BSD, as well as our spacious bathroom and breakfast offerings. Your kind words about our team and overall facilities mean a lot to us and serve as great motivation for us to continue delivering exceptional service. We are especially grateful for your trust in Accor’s standards and for your intention to return in the future. It will be our pleasure to welcome you back and ensure another memorable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 3.5/5

Medinar T. Families - Confirmed reviews ALL

Near to Aeon - shopping mall

Yth. Ibu Medinar T., Salam Hangat dari Mercure Tangerang BSD City. Terima kasih telah meluangkan waktu untuk membagikan pengalaman Anda selama menginap bersama kami. Kami senang mengetahui bahwa Anda menikmati kenyamanan selama menginap serta lokasi hotel kami yang dekat dengan AEON Mall. Kami juga sangat mengapresiasi apresiasi Anda terhadap pelayanan tim kami. Namun demikian, kami menyadari bahwa pengalaman Anda masih belum sepenuhnya memenuhi harapan. Oleh karena itu, kami sangat terbuka untuk menerima masukan lebih lanjut dari Anda. Apabila berkenan, kami mengundang Anda untuk membagikan detail pengalaman yang kurang berkenan melalui email kami di ra…, sehingga kami dapat menindaklanjuti dan melakukan perbaikan yang lebih tepat. Kami berharap dapat menyambut Anda kembali di masa mendatang dengan pengalaman yang lebih baik. Salam Hangat, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Izzah A. O. Friends - Confirmed reviews ALL

Everything was as expected. Location was strategic, just across to AEON Mall, the room was spacious, complimentary snacks replenished everyday, breakfast spread was good. A lot of activities just within the hotel itself.

Dear Ms. Izzah A. O., Warm Greetings from Mercure Tangerang BSD City. Thank you for your wonderful review and for sharing your experience with us. We are truly delighted to know that you had a comfortable stay and enjoyed our services. It is a pleasure to hear that our strategic location across AEON Mall, spacious rooms, and daily replenished complimentary snacks contributed positively to your stay. We are also glad that you enjoyed our breakfast selection and the various activities available within the hotel. Your kind words about our team and overall service are greatly appreciated and will certainly motivate us to continue delivering excellent experiences to all our guests. Thank you as well for your loyalty as an ALL Accor member and for your strong recommendation. We look forward to welcoming you back for another memorable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Fajar A. S. Families - Confirmed reviews ALL

The staff and service were super nice :D Room was very comfort.

Dear Mr. Fajar A. S., Warm Greetings from Mercure Tangerang BSD City. Thank you very much for sharing your positive review. We are delighted to know that you had a cozy, warm, and delightful stay with us. We truly appreciate your kind words about our friendly team and the comfort of our rooms. Your feedback is a great motivation for us to continue delivering excellent service to all our guests. Thank you as well for your constructive feedback regarding the WiFi connection speed. Please rest assured that we have shared this with our team for further improvement. We look forward to welcoming you and your family back for another even more enjoyable stay in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Other web-users rate our hotel

  • 384 reviews 9.5/10 Location
  • 939 reviews 9/10 Room
  • 1,202 reviews 9.5/10 Service
  • 7 reviews 9.3/10 WiFi
  • 828 reviews 9.1/10 Food
  • 514 reviews 8.6/10 Breakfast
  • 512 reviews 9.2/10 Cleanliness
  • 376 reviews 8.7/10 Amenities

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