ibis Styles Serpong BSD City 4 stars

Customer review rating (ALL Rating) 4.5/5 38 reviews

Best price
guarantee
ibis Styles Serpong BSD City - Image 1
ibis Styles Serpong BSD City - Image 2
ibis Styles Serpong BSD City - Image 3
ibis Styles Serpong BSD City - Image 4
Kav Taman Kota Barat Lot II No 9, BSD City, Serpong, 15345 TANGERANG, Indonesia

Description

Hotel extras

  • Features a game & karaoke room with video and arcade games, a bounce house, foosball & more.

  • Enjoy the swimming pool and the cuisine at this impressive hotel in Tangerang

  • The hotel meeting room in Tangerang takes up to 1000 delegates with high-tech AV equipment.

  • From a swimming pool to grand ballroom in Tangerang, ibis Styles Serpong BSD City has it all.

  • ibis Styles offers a great range of hotel facilities and amenities to facilitate your stay.

Our accommodation(s)

Hotel location

ibis Styles Serpong BSD City

Kav Taman Kota Barat Lot II No 9, BSD City, Serpong
15345 TANGERANG
Indonesia

GPS:-6.30645, 106.65085

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

STREATS

All day dining at STREATS restaurant by ibis Styles serves you a variety of cuisine highlighting authentic taste of Asian hawker style food and some international comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  38 reviews

Nice stay

Customer review rating 3.5/5

Louie Families - Confirmed reviews ALL

Overall actually was a nice stay.. The favorite thing is the electric and regular bikes facility that we can ride around the surrounding hotel area.. Some points to or hopefully can be noticed by the Management, the TV Channels were so limited even for the Kids channel wasn't available.. Though it's a smart TV (Youtube/Netflix etc), i think we still need the standard regular Channels that a Hotel usually provide.. Also the parking lot positions, wasn't effective to reach the Hotel Lobby (there's a buggy car to pick up/drop off from the parking lot tho). But howbif it's a rainy season?.. causing "a bit trouble" i guess.. Last but not least, the not soundproof wall, we can hear clearly someone's having shower or even coughing all nite long from the nextdoor room. The nice hospitality were coming from Housekeeping man (i forgot his name) and Security/Buggy driver (Azis). Well i might say that Ibis Styles BSD is a bit "pricey" comparing to other Ibis Styles i have ever stayed, with the experience given.. Hoping there will be some improvements in the near future.. Thank you..

Dear Louie, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and appreciated the electric and regular bikes facility for exploring the surrounding area. We apologize for the inconvenience caused by the limited TV channels, the parking lot arrangement, and the lack of soundproofing. We understand how these factors can impact your overall experience and we appreciate your suggestions. Rest assured, we will address these points with our management team to ensure improvements are made. We are grateful for your kind words regarding the hospitality of our Housekeeping team member and Security/Buggy driver, Azis. We will make sure to pass on your compliments to them. Thank you once again for your valuable feedback for ibis Styles Serpong BSD City! Regards, Fauzul Adhim N.A General Manager

Not a good experience..

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

As Gold member, I have informed my preference room in advance (by text message), however the room received was far from my expectation. The check-in staff did not ingive me a welcome drink voucher, when I asked upon check-out he simply answer that the invite is now digitalised. How did I know this is he did not inform me when I check-in? Please improve your front desk staff communication. Be more polite, smile and details.

Dear ELIZABETH S., Thank you for sharing your feedback with us at ibis Styles Serpong BSD City. We deeply regret to hear about your recent experience and apologize for not meeting your expectations as a Gold member. We understand the importance of receiving the room preferences you requested in advance. We will ensure our team is more attentive to such requests in the future. Regarding the welcome drink voucher, we apologize for the miscommunication. Our check-in process should have included clear information about the digitalization of the welcome drink invitation. We will address this with our front desk team to improve our communication and ensure all guests are well-informed upon arrival. Your feedback is invaluable in helping us improve. We will work on enhancing our staff's politeness, attentiveness, and attention to detail. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future at ibis Styles Serpong BSD City. Regards, Fauzul Adhim N.A General Manager

Good location

Customer review rating 5.0/5

Hery Business - Confirmed reviews ALL

Good location and the room is clean.

Kids freindly and comfort Hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good Hotel, clean & comfort room and others area is clean also. Strategic location near the mall and acces to Tol.. and eapecially this hotel freindly to kids...( Kids activities at ballroom likes dindong game, play station and others game ) And swiming pool freindly to kids also. Recommended to stay with your family. Good service and staff freindly and helpull.

Well located But Unready Hotel to Stay in

Customer review rating 3.0/5

Anne Families - Confirmed reviews ALL

Front desk are not experienced to handle guest, room is not ready after 2pm. Bed is not comfy, breakfast not so many varieties. Kids Room (PS5 is provided but there is no hotel staff helping us there). Really need an improvement for all the service. The only thing good is their suite room included bathtub.

Dear ANNE KUMALA S., Thank you for taking the time to share your feedback with us. We deeply regret to hear about the inconveniences you experienced during your stay. Your comments are very important as they help us to continuously improve our services. We apologize for the delay in preparing your room and for the discomfort you experienced with the bed. Regarding breakfast, we appreciate your suggestion and will work on expanding the variety of our offerings to better meet the diverse preferences of our guests. We are also reviewing our Kids Room service to ensure staff assistance is readily available for families utilizing the PS5 and other facilities. We are pleased to hear that you enjoyed our suite room and the bathtub. Your positive feedback about the suite is encouraging, and we aim to provide this level of comfort and satisfaction across all areas of our hotel. Regards, Fauzul Adhim General Manager

Other web-users rate our hotel

  • 60 reviews 8.8/10 Location
  • 194 reviews 9.3/10 Room
  • 258 reviews 9.3/10 Service
  • 168 reviews 9.6/10 Food
  • 143 reviews 9.5/10 Amenities
  • 132 reviews 9.7/10 Cleanliness
  • 123 reviews 9.7/10 Vibe
  • 51 reviews 9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Tangerang

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.