ibis Styles Serpong BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 129 reviews

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Kav Taman Kota Barat Lot II No 9, BSD City, Serpong, 15345 TANGERANG, Indonesia

Description

Hotel extras

  • Features a game & karaoke room with video and arcade games, a bounce house, foosball & more.

  • Enjoy the swimming pool and the cuisine at this impressive hotel in Tangerang

  • The hotel meeting room in Tangerang takes up to 1000 delegates with high-tech AV equipment.

  • From a swimming pool to grand ballroom in Tangerang, ibis Styles Serpong BSD City has it all.

  • ibis Styles offers a great range of hotel facilities and amenities to facilitate your stay.

Our accommodation(s)

Hotel location

ibis Styles Serpong BSD City

Kav Taman Kota Barat Lot II No 9, BSD City, Serpong
15345 TANGERANG
Indonesia

GPS:-6.30645, 106.65085

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

STREATS

All day dining at STREATS restaurant by ibis Styles serves you a variety of cuisine highlighting authentic taste of Asian hawker style food and some international comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  129 reviews

unsatisfied service of food and beverage / restaurant section

Customer review rating 2.5/5

Megawati S. Families - Confirmed reviews ALL

i am a gold member accor. I booked 2 rooms for 2 nights at Ibis Styles BSD, check-in on October 25, 2024, and check-out on October 27, 2024, rooms 607 and 609. On the evening of the 26th, around 9:50 PM, I approached the restaurant staff to order a birthday cake for the morning of the 27th because it was my husband’s birthday. This was our first time celebrating his birthday away from home, just the four of us: me, our two children, and my husband. I thought I would surprise him with the cake I ordered from Ibis Styles BSD. After placing the order, the restaurant staff asked if we wanted to celebrate with just family or include others. I requested it to be just family, thinking it would be a perfect, simple, but happy celebration. On the morning of October 27, wanting to surprise my husband, I waited for him in the bathroom to call the restaurant and follow up on the cake order. Around 8 AM, I called from the room to check if the birthday cake was ready. The restaurant confirmed it was ready. On the morning of the 27th, I checked out of the hotel and planned to celebrate first at the restaurant with the cake. When I arrived at the restaurant, I asked them to bring out the cake. Five minutes passed, then ten, then fifteen, but it still hadn’t arrived. I had to leave soon as my family in Jakarta was waiting for breakfast. I approached the restaurant staff to ask why the cake hadn’t come yet. They said the cake was still frozen. I replied that it was okay, as cakes are usually kept in the freezer to stay fresh. Finally, they brought out a piece of cake, and to my surprise, the cake I had waited for almost half an hour was just a small piece that looked like a welcome cake. Feeling frustrated and disappointed, I took the cake anyway and had a brief celebration by blowing out the candles and eating a little to mark my husband’s birthday. At 4:27 PM, I received a call from the duty manager of Ibis Styles BSD, Ms. Anggun, who confirmed the incident that morning. She only offered a birthday cake corresponding to the voucher I claimed, asking where it should be sent or if I wanted to return the voucher for future use. This was overly polite but did not address the loss of my husband’s happy moment, as everything was considered resolved. Please value your guests, no matter how small their requests may seem. While the hotel and restaurant may consider my husband’s birthday not their concern, for us, it meant a lot. Please pay more attention to these matters, as our request was not excessive but in line with the benefits of our Accor membership. Thank you.

Decent

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

My go-to hotel in BSD. I am an Accor Plus Member and I work in an online travel company. I like how new the hotel is. However there are several improvements I hope the hotel can improve. - Sound proofing can be better. it's extremely noisy as the walls are thin. one way to quickly fix this is to close the gaps between the door and frame. the main room door has big gaps. - Soap dispenser is subpar. I have stayed several times, some of the dispenser won't work. Will be good to also provide shampoo. - Breakfast selection can be more if possible. not an important one, but the range doesn't change when I. there for a week.

Good stay

Customer review rating 5.0/5

Piter Families - Confirmed reviews ALL

This is my second time, i love staycation here, the room was clean and the ambience was quiete. The location also perfect near to public places,

Cozy stay

Customer review rating 4.5/5

Friska Families - Confirmed reviews ALL

modern and affordable

Good stay

Customer review rating 5.0/5

D. Business - Confirmed reviews ALL

Clean, staff good and friendly

Other web-users rate our hotel

  • 107 reviews 8.2/10 Location
  • 292 reviews 8.7/10 Room
  • 355 reviews 9.3/10 Service
  • 5 reviews 10/10 WiFi
  • 213 reviews 8.7/10 Food
  • 205 reviews 9.7/10 Cleanliness
  • 198 reviews 9.1/10 Amenities
  • 173 reviews 9.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.