Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 640 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  640 reviews

TripAdvisor Rating  4.0/5  803 reviews

Certificate of excellence 2023

Pleasant hotel

TripAdvisor rating 5.0/5

ManngaDua Business - TripAdvisor review

The hotel is located along busy toll way and access to tall is good to move around. It takes about an hour from the airport. Atmosphere of the hotel is pleasant with bright lobby. The room is desiged in practical way and compact. Most importantly, it is very clean and comfortable. The shower water is kind of lukewarm and was not very hot. It is still ok. The amenities are minimal and they are eco friendly. Regardless of brands, Accor hotel group keeps good standards. I got a high floor room at the corner overlooking city. I will stay here again if there is another trip coming up.

Dear ManngaDua, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel as the hotel of choice for your recent stay and I appreciate your feedback on the hotel. It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. I will share this to all the team members who made your stay comfortable as I am sure this will be a motivation for improvement and to provide you with an even better stay in the future. We look forward to welcoming you back to Mercure Jakarta Simatupang. Best Regards, Heru Wibowo General Manager

Cld be better maintained

Customer review rating 3.0/5

Yinzhen Business - Confirmed reviews ALL

The room allocated had mouldy blinds in the shower, design of toilet is in such that water will always flow out of shower towards toilet bowl area. Removed towel and bathrobe from housekeeping wasn’t replaced with new ones. Light control is for the whole room+toilet, not able to control lighting at different parts of the room separately.

Dear Zhen Y., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agus Saptiawan Operation Manager

check-in process very long

Customer review rating 2.5/5

Rudi P. Business - Confirmed reviews ALL

check-in process very long lighting in dining room underexposed

Dear Rudi p., Warm greetings from Mercure Jakarta Simatupang. Thank you very much for taking your valuable time to write such a great review on the Google platform. All feedback from guests helps us understand expectations and improve to serve better. We will share this review with our colleagues and hotel management, to improve service at check-in as well as all matters regarding lighting in the restaurant, so that service will be better in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Well located close to MRT

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Unfortunately little bit feel uncomfort during this stay. My towel were not replaced, amenities were not added and hair dryer were not exist.

Dear Mr. Arif W., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, , especially for towels and amenities . Hopefully that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Perfect Stay & Improvement

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

There is one improvement need to be addressed that i observed regarding check in process. When I'm arrived at hotel around in the evening, the room is not ready and still being disinfectant. i feel so tired, however hotel reception allows us to wait in restaurant and support with free drinks while waiting. The others are perfect. thank you.

Dear Mr. Angga P., We very much appreciate your reviews regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive a feedback. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially for preparation room readiness will always be the main focus to improve our services. Thank you again for sharing your experience, and we hope your next visit will be better than previous one. Best regards, Heru Wibowo General Manager

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Other web-users rate our hotel

  • 158 reviews 9.2/10 Location
  • 457 reviews 7.1/10 Room
  • 536 reviews 9/10 Service
  • 30 reviews 8/10 WiFi
  • 237 reviews 6/10 Cleanliness
  • 155 reviews 7.4/10 Breakfast
  • 109 reviews 5.2/10 Comfort
  • 25 reviews 2.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.