Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 646 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  646 reviews

TripAdvisor Rating  4.5/5  832 reviews

Certificate of excellence 2023

very good and remained one point to refresh building

Customer review rating 4.5/5

U. H. Business - Confirmed reviews ALL

The room needs to be refreshed.

Dear Mr. U. H. , Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. Thank you for your time to provide a positive review regarding your experience staying on our hotel platform. We are very happy to hear that our team's dedication in providing the best service during your stay at Mercure Jakarta Simatupang was memorable. Your satisfaction is our top priority, and we are happy that you enjoyed all aspects of your stay with us. We will analize regarding your valuable feedback to renovate the building, hopefully it will be empowers us to continually raise our standards and improve the overall guest experience. Thank you and have a great day. Best regards, Heru Wibowo General Manager

Do not intend to return

Customer review rating 1.5/5

Kj Business - Confirmed reviews ALL

Rooms were dated, bed was old and uncomfortable. Toilets were not properly cleaned every day Breakfast selection was poor.

Dear Mr. KJ , Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. Thank you for your time to provide a review regarding your experience staying on our hotel platform. We do apologize that your experienced stay did not met your expectations , hope the our hotel's team will provide the best service in the next future at Mercure Jakarta Simatupang. We will analize regarding your valuable feedback to renovate the rooms and bed changing, hopefully it will be empowers us to continually raise our standards and improve the overall guest experience. Thank you and have a great day. Best regards, Agus Saptiawan Operation Manager

Please make your room brighter

TripAdvisor rating 4.0/5

arumiwardhany Business - TripAdvisor review

Stay in Jakarta Mercure Simatupang for a Business Trip Purpose. The location is good, its just in a walking distance from Poin square and Mrt lebak bulus. The Food service, is okay. They used Premium Tea, Dilmah as a complimentary in room and meeting room. Which is good. The things that i dont like is a Lighting in room and at the restaurant. Especially in a Room, the lighting is too dark even I've turn On all the Lamp. I can't barely working in My room :(

Dear arumiwardhany , Warmest greetings from Mercure Jakarta Simatupang ... Thank you for choosing our hotel while you stay in Jakarta for your business trip purpose.. Thank you for your time to provide a positive review regarding your experience staying on our hotel TripAdvisor platform. We happy to hear that hotel location strategic and any kind of food have been met your expectations during your stay at Mercure Jakarta Simatupang . Your satisfaction is our top priority, and we will analize regarding the lighting in the room and we will provide additional writing table lamp on request. Your valuable feedback empowers us to continually raise our standards and improve the overall guest experience. Thank you and have a great day. Best regards, Heru Wibowo General Manager

Good hotel

Customer review rating 4.0/5

Elsa H. Solo - Confirmed reviews ALL

Overall nice. The Room and service so far so good. I always choose this hotel for stay. But yesterday I stay in room 1017 first the door was double lock condition. I knock and open slowly because worry this room not ready yet but all good so I use the room. And then when I do eat in the floor with watching tv have 1 cockroach way in front of me and i already take and throw away in toilet bowl. Once again during i stay there all very good and nice. Thanks

Dear Mrs. Elsa H. , Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in South Jakarta.. We are very grateful for your review regarding your visit to Mercure Jakarta Simatupang. It is very pleasing for us to receive feedback. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. We do apologize that you found cockroach in your room , and we will take serious action to treatment all rooms with our vendor pest control to avoid same problem happen in the future. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Agus Saptiawan Operation Manager

Kemendikbud

TripAdvisor rating 5.0/5

Virjiara N TripAdvisor review

So far stay here very good experience and the staff very friendly especially miss hillery who handle us upon check out, hotel business in south jakarta nearby MRT Fatmawati, thankyou mercure for service will back soon with family keep good work

Dear Mr. Virjiara N , We are very grateful for your review regarding your visit to Mercure Jakarta Simatupang. It is very pleasing for us to receive positive feedback. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Heru Wibowo General Manager

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Other web-users rate our hotel

  • 164 reviews 9/10 Location
  • 496 reviews 7/10 Room
  • 582 reviews 8.8/10 Service
  • 24 reviews 9.2/10 WiFi
  • 250 reviews 6.4/10 Cleanliness
  • 158 reviews 7.5/10 Breakfast
  • 125 reviews 5.1/10 Comfort
  • 42 reviews 6.3/10 Value

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