Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 715 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  715 reviews

TripAdvisor Rating  4.5/5  856 reviews

Certificate of excellence 2023

Comfortable

TripAdvisor rating 5.0/5

Safari04899083039 TripAdvisor review

I have stayed at Mercure Jakarta many times. When I have Staycation in Jakarta, I choose to stay with Mercure Jakarta Simatupang because staff here are friendly . The room is clean and the bed is comfy. I have had a great experiences so far. I got a room with MRT view

Dear Safari04899083039 , Warm greetings from Mercure Jakarta Simatupang... Thank you for taking the time to write the best review with full score regarding your staycation many times in our hotel. We appreciate the review that you have written as feedback on the service that we have done for you and all guests at the hotel. We have conveyed your greetings to all staffs who has served you friendly and sincerely so that it meets your expectations. We will maintain the service atmosphere in our hotel so that it remains pleasant when guests stay at the hotel. Hopefully our hotel will be your choice when you staycation again in Jakarta. Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Easy location, nice breakfast

Dear Valued guest, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta. We thank you also for you good comment that you have posted at our Trustyou system but unfortunately you posted score 70 for overall score. We maitain the all the services and product and We hope that the best service and products that we have provided can meet your expectations during your stay in the future. Because we continue to improve guest facilities such as replacing all TVs with Smart TVs in all rooms and hotel areas, and renovating all rooms on the 3rd floor into meeting rooms to meet the expectations of all meeting participants. Kindly to inform us before your arrival for your Car Police Number that we can provide parking space for you. Please give us the opportunity to serve you better on your next planned visit in the future. Best regards, Hieronimus Supadma Front Office Manager

Concerning room maintenance

Customer review rating 2.5/5

Kapen Couples - Confirmed reviews ALL

The room really needs to be improved. There were many stains on the chair. The AC don’t have any grill. At night, two small cockroaches appeared (that were visible). Additionally, the plastic on the toilet seat was quite damaged. The shower whole need to be cleaned so the water could spread evenly. However, the towels and bed were clean.

Dear Ms. Kapen, Warm greetings from Mercure Jakarta Simatupang.. Thank you for your willingness to write a very constructive review regarding your experience staying at our hotel. We apologize for the conditions you have experienced during your stay and allow us to sincerely apologize. Kindly to inform you that actually we have taken direct action to make improvements at several points in the room and included it in the room preventive maintenance schedule so that similar problem will not happen again in the future. We also periodically carry out cockroach and insect control treatments in the hotel by the vendor pest control team. We continue to do this so that the hotel remains clean and free from insects and cockroaches, because we do it to create comfort for all guests who stay. We hope to be given the next opportunity in the future to serve you better. Best regards, Hieronimus Supadma Front Office Manager

good hospitality

Customer review rating 4.5/5

Aldi F. Families - Confirmed reviews ALL

Good service, hopefully be better for future

Dear Mr. Aldi F., Warm greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel when visiting Jakarta for business trip purpose. We are happy to see the best score and positive review that you have given us on this Trustyou platform. Good score and review that you give indicates that you are satisfied with the services and products that we have provided during your stay. We always try to provide the best service to all guests according to standards to meet expectations and satisfy until check out. We look forward to welcoming you soon at our hotel in the future. Best regards, Hieronimus Supadma Front Office Manager

Friendly staff, but much room for improvement

Customer review rating 1.0/5

Mj L. Business - Confirmed reviews ALL

Except for helpful and friendly staff members, my stay at Mercure Simatupang was unsatisfactory.

Dear Mr. MJ L., Warmest greetings from Mercure Jakarta Simatupang... Thank you for staying at our hotel and taking the time to write a feedback for us. We are very pleased to learn that you’ve received good services from our staff during stay. We do apologize for unsatisfactory stay with us due to you face so many problem when stay at #1815. Your very kind feedback becoming a great motivation for all of us to serve you better next future. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Thank you and Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 168 reviews 8.9/10 Location
  • 633 reviews 7.8/10 Room
  • 801 reviews 9.2/10 Service
  • 25 reviews 8.8/10 WiFi
  • 478 reviews 8.8/10 Food
  • 312 reviews 7.2/10 Cleanliness
  • 199 reviews 8.6/10 Breakfast
  • 26 reviews 3.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.