Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 733 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  733 reviews

TripAdvisor Rating  4.3/5  907 reviews

Customer review rating 5.0/5

Natapaima J. R. Solo - Confirmed reviews ALL

Staffs are polite. Got late check out until 5 pm

Dearest Natapaima J. R. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us the perfect scores and amazing review! We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 4.5/5

Christopher H. Couples - Confirmed reviews ALL

Clean room nice indonesian breakfast

Dearest Christopher H. Warm greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us the great scores! We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 2.0/5

Budi T. Business - Confirmed reviews ALL

They gave me non-smoking room with strong smoke odor at 8th floor. But then changed to clean air room at 11th, thank you. They charged cuttleries to be used in the room, first kind of hotel policy that i have met as gold member.

Dear valued guest Mr Budi T. Warmest greetings from Mercure Jakarta Simatupang We are deeply sorry for the inconvenience you experienced during your stay with us at Mercure Jakarta Simatupang, particularly with the non-smoking room on the 8th floor having a strong smoke odor. We're glad that our team was able to relocate you to a cleaner and fresher room on the 11th floor, and we appreciate your understanding. Regarding the charge for cutleries in the room, we apologize as well, we understand that this might not meet your expectations, and we'll take this feedback into consideration to improve our services. Despite the issues, we appreciate your feedback and would like to make it right. We hope to have the opportunity to serve you better in the future and provide a more satisfying experience. With sincere apologies, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 4.0/5

Mohammad A. P. Business - Confirmed reviews ALL

The room quite spacious with smart tv.

Dearest Mohammad A. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us ! We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 2.5/5

Asim G. Business - Confirmed reviews ALL

The service has changed from before and I don't know the reason.. I found a decrease in the level of cleanliness, especially in the bathrooms and room corridors

Dear Asim G. Warmest greetings from Mercure Jakarta Simatupang Thank you for sharing your concerns about your recent stay at Mercure Jakarta Simatupang. We're sorry to hear that our service and cleanliness standards didn't meet your expectations, particularly in the bathrooms and corridors. We'll conduct a thorough review to identify the cause and implement necessary improvements. We also apologize for the poor WiFi connections and appreciate your feedback on our breakfast, which scored 70/100. We'll work on enhancing these areas to provide a better experience for our guests. We hope to welcome you back and show you the service we strive to deliver. Best regards, Mutia Sintalia Novera Guest Relation Officer

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Other web-users rate our hotel

  • 210 reviews 8.9/10 Location
  • 894 reviews 8.3/10 Room
  • 1,517 reviews 9.4/10 Service
  • 41 reviews 5.8/10 WiFi
  • 1,069 reviews 9.2/10 Food
  • 511 reviews 8.4/10 Cleanliness
  • 321 reviews 8.9/10 Breakfast
  • 24 reviews 3.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.