Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 758 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  758 reviews

Customer review rating 5.0/5

Berwanto A. Solo - Confirmed reviews ALL

Beside the location, i also like about ambient and the hospitality of entire staff.

Dear Mr. Berwanto A., Thank you very much for sharing your experience with us. We are delighted to know that our location was convenient for your visit, especially with its close proximity to the South Quarter area. We are also very pleased to hear that you enjoyed the ambiance of the hotel and the hospitality provided by our entire team. Your kind words truly mean a lot to us and will certainly motivate our staff to continue delivering excellent service. We sincerely appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 5.0/5

Dana F. P. Business - Confirmed reviews ALL

I lived for 3 days and all the facility were good!

Dear Mr. Dana F. P., Thank you very much for your kind feedback. We are delighted to know that you had an enjoyable 3-day stay with us and that all of our facilities met your expectations. Your satisfaction is truly important to us and serves as great motivation for our team to continue delivering the best possible experience for every guest. We truly appreciate your support and look forward to welcoming you back again soon. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Ismadi W. Couples - Confirmed reviews ALL

From Jakarta Outer Ring Road take exit Pondok Labu .

Dear Mr. Ismadi W., Thank you very much for sharing your feedback and for being a valued Accor Gold Member. We are delighted to know that you found our location convenient, especially with our proximity to Pondok Indah and easy access from the Jakarta Outer Ring Road via Pondok Labu exit. It is always our goal to provide comfort and convenience for all of our guests, whether traveling for business or leisure. Your loyalty and continued trust in Accor truly mean a lot to us, and we sincerely appreciate your support. We look forward to welcoming you back to Mercure Jakarta Simatupang for another pleasant and memorable stay in the near future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 3.5/5

Alvin L. Couples - Confirmed reviews ALL

Overall stay was pleasant and the room was comfortable. However, there are a few areas that need improvement. The breakfast quality did not reflect a 4-star standard. Service at the restaurant was inconsistent, with only one staff member being notably friendly while others felt less welcoming. Parking access was also not ideal, as the road condition was quite poor. Reception experience improved after my name was checked, but the initial interaction felt less welcoming. With some improvements in service consistency and facilities, the overall experience could be much better.

Dear Mr. Alvin L., Thank you very much for taking the time to share your feedback following your recent stay with us, and for your continued loyalty as an Accor Gold member. We are pleased to know that you found your overall stay pleasant and the room comfortable. At the same time, we sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies regarding the breakfast quality and the inconsistency in service at the restaurant. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our Culinary and Service teams for immediate review and improvement. We are also sorry to hear about your experience upon arrival. A warm and welcoming first impression is essential, and we regret that this was not consistently delivered. Your feedback has been addressed with our Front Office team to ensure a more engaging and attentive approach moving forward. Regarding the parking access and road condition, we appreciate you bringing this to our attention. While some aspects may be beyond our direct control, we will work closely with the relevant parties and explore possible improvements to enhance guest convenience. Thank you once again for your constructive feedback. It is through insights such as yours that we are able to improve and deliver a better experience. We truly hope to have the opportunity to welcome you back and provide you with a stay that fully reflects the high standards you expect and deserve. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 3.5/5

Gitaditya W. Families - Confirmed reviews ALL

Overall Ok however the air con nit really cold.

Dear Mrs. Gitaditya W., Thank you very much for your feedback. We are glad to know that your overall stay was okay. However, we are sorry to hear that the air conditioning was not cold enough during your visit. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for immediate inspection and follow-up. We truly appreciate your input as it helps us improve our facilities and guest comfort. We would also like to sincerely thank you for your continued loyalty as a Classic member, your support is truly valued. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm Regards, Khairia Rista Front Office Manager

Other web-users rate our hotel

  • 224 reviews 8.7/10 Location
  • 938 reviews 8.3/10 Room
  • 1,776 reviews 9.4/10 Service
  • 43 reviews 7.2/10 WiFi
  • 1,312 reviews 9.3/10 Food
  • 555 reviews 8.4/10 Cleanliness
  • 434 reviews 8.9/10 Breakfast
  • 231 reviews 9.2/10 Vibe

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