Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 625 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  625 reviews

TripAdvisor Rating  4.0/5  774 reviews

Certificate of excellence 2023

Awful breakfast

Customer review rating 2.0/5

Zorah A. K. Business - Confirmed reviews ALL

Breakfast food was not appealing and served cold. Even the coffee was cold . Rice congee was cold .

Dear Zorah Abu K., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be more concern to the next breakfast buffet for better service to guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

good experience on F&B at Mercure Jakarta Simatupang

Customer review rating 4.5/5

Andrew E. Business - Confirmed reviews ALL

Overall was good, service ok, need improvement on house keeping when cleaning the hotel room. I was so satisfied with the food and beverage services, especially with Ms Junaty. She is a supervisor at graffiti. She have a good hospitality and also fast on doing their work. She have a good attitude and also humble to customer and each other. I’m also satisfied with Ms Sabrina (duty worker graffiti restaurant). She have a great attitude and also fast on doing something! Also I’m so satisfied with Mr Roy (manager front office). He is a polite person and also fast on solving problem. I’m satisfied with those 3 people! well done!

Dear Andrew E., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially for Ms. Juna and Pak Roy.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Good location to work but property needs a minor renovation

Customer review rating 3.0/5

Roshin P. Business - Confirmed reviews ALL

I am grateful to have stayed in the suite. Staff are very helpful and find. However suite is tired. Pillows are overused. Shower area needs painting. Toilet flush not the best. WIFI very slow

Dear Roshin P., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We just negotiate with pillow and spring bed vendor to replace the old mattress and pillow. Hopefully it will be progress as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Heru Wibowo General Manager

Strategic location

TripAdvisor rating 4.0/5

Salma_Sch Families - TripAdvisor review

I dont know how many time i‘ve stayed in this hotel, i‘ve stayed alone, with my little daughter or together with family. This time we stayed as family. Its always nice to be there again, nice suite with apartement concept and nice view, quite strategic location near MRT Station and aside lead/head road of Jakarta. Unfortunately theres so many new staffs at the moment, really unflexible new personals who just try to do their tasks but as a repeated guest i dont feel any warmth. They are even pretty unflexible with children. Thanks to Mr. Agus and Mr. Soleh, at least they always try their best to make us feel welcome and always take care of us. We really appreciate that! But the hotel should do more training to their new staffs, especially restaurant which is i think its an important part of this hotel. for The room is nice (we had suite) but they should repair the window, we cant really look through front window. Thats a pity because Mercure Simatupang has a stunning view over south of Jakarta. After all its still worth the money, on the basis of the strategic location.

Dear Mrs. Salma_Sch, Warmest greetings from Mercure Jakarta Simatupang... Thank you so much for your review at our TripAdvisor hotel platform . We are delighted to hear that you had a positive experience stay with us. It’s always great when we can help guests make the most of their time with us. I'll let Pak Agus and Pak Soleh know that you appreciated his assistance and he will be thrilled! Let we make regular training , especially to new staffs at resturant , hopefully the service would be better in your next stay .. Once again, thank you for choosing to stay with us at Mercure Jakarta Simatupang. Looking forward to seeing you again soon. Best Regards, Heru Wibowo General Manager

good stay

Customer review rating 5.0/5

Bagus P. Couples - Confirmed reviews ALL

good

Yth. Bapak Bagus P., Salam hangat dari Mercure Jakarta Simatupang.. Terima kasih telah meluangkan waktu untuk memberikan ulasan terbaik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Heru Wibowo General Manager

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Other web-users rate our hotel

  • 147 reviews 8.7/10 Location
  • 416 reviews 7.7/10 Room
  • 490 reviews 9.1/10 Service
  • 31 reviews 7.8/10 WiFi
  • 220 reviews 7.4/10 Cleanliness
  • 132 reviews 8.1/10 Breakfast
  • 95 reviews 4.8/10 Comfort
  • 19 reviews 4.2/10 Pool

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