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Mercure Jakarta Simatupang 4 stars

TripAdvisor rating 4.0/5 648 reviews
Mercure Jakarta Simatupang
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodations

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: 3
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 1 king-size bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level Graffiti restaurant provides an International buffet for breakfast and lunch. An a la carte menu consisting of international and local traditional dishes is also available for breakfast lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Photo non contractuelle / Strictly non binding

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Photo non contractuelle / Strictly non binding

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118 m²

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,502 reviews

tripadvisor

TripAdvisor Rating 4.0/5

648 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

satisfied

Customer review rating 4.3/5

B. Couples - 08/01/2020 Confirmed reviews ALL

the room was comfortable, service good, however i am not book with breakfast so i dont taste the food. when check in i must wait 15 - 20 minutes. only these makes me dissapointed.

Dear Mr. B., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. However please accept our sincerely apologize about your concern for the check in process which is not meet your expectation, to continually improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Enjoyable Good room and excellent service and facilities

Customer review rating 4.3/5

Bob S. Couples - 06/01/2020 Confirmed reviews ALL

Relaxing - enjoyed light refreshments on 19 floor - eassy access makes the hotel of choice and friendly staff and reception service However itis difficult to book directly because the Mercure website gives an incorrect tax and service addition to the price so I did not wnat to make the nbooking using the Mercure Hotel website - I had to use a different booking website, Mercure should check this as it is not always convenient to have to use another website to book the Mercure hotel

good services, comfortable and clean rooms

Customer review rating 4.3/5

Bambang H. Business - 06/01/2020 Confirmed reviews ALL

Breakfast menu is quite complete and healthy, comfortable waiting room and friendly reservation service. Good Job for Mercure Jakarta Simatupang Hotel

Dear Mr. Bambang H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…
Customer review rating 4.3/5

M F. Y. Couples - 06/01/2020 Confirmed reviews ALL

Comfort room, excellent service..

Dear Mr. M Fajrin Y., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Fantastic new year event

Customer review rating 4.3/5

A.h. A. Friends - 03/01/2020 Confirmed reviews ALL

I spend fantastic night event with friends at the hotel

Dear Mr. A., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Always a fan of mercure

Customer review rating 4.3/5

Via Families - 30/12/2019 Confirmed reviews ALL

The privilege room is quite spacious and worth it price. Breakfast was good. and the hospitality of the people was quite special.

Dear Mrs. Votivia M., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

the stay was good with a very nice staff and smiling front desk

Customer review rating 4.3/5

Abhay M. Business - 26/12/2019 Confirmed reviews ALL

the gym was good although a little small. the restaurent is serving good buffet for breakfast and lunch. all the staff are very friendly and cooperative. overall experience was very satrisfactory.

Dear Mr. Abhay Swarup m., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Satisfaction

Customer review rating 4.3/5

Muhamnad R. Business - 25/12/2019 Confirmed reviews ALL

No, scissor in the room to cut my mustache

Dear Mr. Muhammad r., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. We do apologize regarding your concern about no scissor in the room, actually it will be based on guest request. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Amazing , especially the Breakfast

Customer review rating 4.3/5

N. ,. S. Couples - 23/12/2019 Confirmed reviews ALL

Much appreciated if the Traditional Indonesian drinks and local snacks e.g " bubur sumsum" will be more varieties.

Dear Mr. S. N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager

Excellent!

Customer review rating 4.3/5

Restu B. Couples - 23/12/2019 Confirmed reviews ALL

Thank you for the hospitality, the room is simply well equipped and clean. Thank you very much also for the birthday amenities, appreciated! Thank you for Pak Komang and Housekeeping team, and Front Office for the efficient check in process. Look forward to stay there again!

Dear Mr. Restu B., We are very grateful and thankful for your very positive review following your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team and am very sure that this feedback will serve as an encouragement to continuously perfect our guest experience. In order to keep improving our services, would you please mind to share more details and orientate our efforts? It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager

Good and fast service

Customer review rating 4.3/5

Erwin B. Business - 22/12/2019 Confirmed reviews ALL

Feel so comfortable

Dear Mr. Erwin B., We are very pleased to receive your great feedback regarding your stay in Mercure Jakarta Simatupang. We noted that you share a very positive global comment while you also rated your “How satisfied are you with Accor’s loyalty programme?, The value for money?, Our staff?, Your breakfast?, Your accommodation? And Your arrival and check-in? ” with a lower 70/100 score. We always strive to deliver our best services to our Le Club Accorhotels members, our priority guests. In order to keep improving our services, would you please mind to share more details and orientate our efforts? It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experiences. Looking forward to welcome you again and should you need any further assistances, please do not hesitate to contact me directly H6… Sincerely, Pika Indriyati Front Office Manager

I really adore the staff , they are extremely welcoming , a very kind hospitality of them.

Customer review rating 4.3/5

Imane A. E. M. Business - 22/12/2019 Confirmed reviews ALL

They always have the smiley face in front of their guests , They surprised me while my check out by celebrating my birthday it was 22 Nov , i really do not know how to thank them . Very nice and kind staff

Dear Mr. Imane A., We are very grateful and thankful for your very positive review following your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback and maximum score from our valued guests. I will share your comments with our team and am very sure that this feedback will serve as an encouragement to continuously perfect our guest experience. In order to keep improving our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager

Flies

TripAdvisor rating 4.0/5

riansastra2019 Business - 22/12/2019 TripAdvisor review

I found flies in restaurant in two days when i had breakfast. Very disgusting for me. I Still save the picture i’ve taken. Please check the cleanliness of the restaurant. I hope I wont see it anymore in my next trip in Mercure Simatupang Hotel

Dear Mr. Riansastra2019, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang through Tripadvisor and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6680-GM@ACCOR.COM

Good services

Customer review rating 4.3/5

Michael T. Business - 21/12/2019 Confirmed reviews ALL

Great experience with great staffs..

Dear Mr. Michael T. Hang H., It is an honor for us to receive your great review after your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager

Sales & Administrator

Customer review rating 4.3/5

Connie L. Business - 20/12/2019 Confirmed reviews ALL

too brief

Dear Ms. L. kok E., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang. In Mercure Jakarta Simatupang, we always strive to continually improve the quality of our services. We noted that you share a positive global comment while you also rated “Your arrival and check-in?” as well as the “Your accommodation?” with a lower (70/100) score. In order to keep improving our services, would you please share more details and orientate our efforts? We sincerely appreciate you have taken a special time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Pika Indriyati Front Office Manager H6…

satisfied

Customer review rating 4.3/5

Upi Friends - 20/12/2019 Confirmed reviews ALL

comfort room for having good sleep. Food are vary and taste are good. the herbal corner in the restaurant is very good

Dear Ms. Upi S., It is an honor for us to receive your great review after your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive scores as an appreciation of our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Pika Indriyati Front Office Manager

Slightly above average

Customer review rating 4.3/5

Joanne Business - 20/12/2019 Confirmed reviews ALL

The most dislike was there was bad smell of all pillows and the ironing board surface was not flat enough to do my clothes ironing.

Dear Ms. Joanne Meng Li A., Thank you very much for taking the time to share about your experience and to be one of the loyal guests at the Mercure Jakarta Simatupang. We sincerely apologize that your experience did not meet your expectations. In regards to your concern, our Executive Housekeeper has already planed a preventive action to anticipate from happening again in the future. In Mercure Jakarta Simatupang, we always strive to continually improve the quality of our services. We noted that you share a positive global comment while you also rated “The value for money” and How satisfied are you with Accor’s loyalty programme?" with a lower 50-60/100 score. In order to keep improving our services, would you please share more details and orientate our efforts? We sincerely appreciate you have taken a special time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Pika Indriyati Front Office Manager h6…

4 day stay in mercure

Customer review rating 4.3/5

Ery Y. Business - 18/12/2019 Confirmed reviews ALL

I am very happy stay in Mercure hotel, it like may second home.

Dear Mr. Ery y., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Overal stay in hotel mercure simatupang jakarta was satisfy

Customer review rating 4.3/5

Yuyun S. Business - 17/12/2019 Confirmed reviews ALL

I would like to say thanks very much or appreciate to one person the name Mrs.Pika indriyati as front office manager that had supported us for validation as LE club Accor include how to implemented benefit the member of LE club Accor like how to booking or reservation to group hotel Accor using our point

Dear Mr. Yuyun S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Great experience

Customer review rating 4.3/5

Asim G. Business - 17/12/2019 Confirmed reviews ALL

Only few word to express my stay ... Simply at home

Dear Mr. Asim G., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…
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