Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 754 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  754 reviews

Customer review rating 5.0/5

Yoana M. Business - Confirmed reviews ALL

no at the moment

Dearest Yoana M., Thank you for your kind review. We’re delighted to hear that you found our hotel well located and comfortable. It’s always our goal to provide a convenient and pleasant stay for all our guests. We truly appreciate your feedback and look forward to welcoming you again on your next visit. Warm Regards, Hotel Magament Mercure Jakarta Simatupang

Customer review rating 2.5/5

Chi Y. K. L. Business - Confirmed reviews ALL

Everything else was good except the really really slow service from the restaurant and room service. Everyday I ordered whether physically at the restaurant or room service it took almost an hour to arrive. One time made me late for an appointment considering I was the only customer in the resto. I had to stand up and rush the staff twice considering it was just soup and lumpia. Also, they keep sending the trainee staff who is obviously not trained well. It was always for Lunch so the Ramadhan rush for Iftar does not play a part.

Dearest Mr. Chi Y. K. L., Thank you for taking the time to share your detailed feedback. We are pleased to hear that overall you had a good experience during your stay. However, we sincerely apologize for the delay you experienced with the restaurant and room service. Waiting nearly an hour for your order, especially when you had an appointment and when the restaurant was not busy, is certainly not the level of service we aim to provide. We also appreciate you highlighting the issue regarding the trainee staff. Please be assured that your feedback has been shared with our Food & Beverage team for further review and improvement, especially in terms of service efficiency and staff training. Your comments are very valuable to us as they help us improve our service. We truly hope to have the opportunity to welcome you back and provide you with a much better dining experience in the future. Warm Regards, Hotel Management Mercure Jakarta Simatupang

Customer review rating 5.0/5

J. J. Business - Confirmed reviews ALL

Excellent stay

Dearest Mr. J., Warm greetings from Mercure Jakarta Simatupang! Thank you for your wonderful review. We are delighted to hear that you had an excellent stay and enjoyed the food as well. It’s always a pleasure to know that our guests had a great experience with us. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Warm Regards, Hotel Mangement Mercure Jakarta Simatupang

Customer review rating 3.5/5

H. H. Business - Confirmed reviews ALL

Favorit hotel although traffic street in jakarta. Near station to gbk and sudirman

Dear Mr. H., Thank you for sharing your feedback. We are glad to hear that you appreciate our strategic location near the MRT station and find our hotel a favorite despite the busy streets of Jakarta. Being close to key spots like GBK and Sudirman is something we’re proud of. At the same time, we note your overall score of 70 and understand there may have been areas where we did not fully meet your expectations. Your feedback is valuable, and we will continue working to improve our facilities and services to make every stay even better. We hope to welcome you back soon for an even more enjoyable experience. Warm Regards, Hotel Management Mercure Jakarta Simatupang

Customer review rating 2.0/5

Fong Y. K. Business - Confirmed reviews ALL

Bed is comfortable But overall, room condition is really old and not really well maintained

Dear Fong Y. K., Warm greetings from Mercure Jakarta Simatupang. Thank you for sharing your feedback with us. We are glad that you found the bed comfortable, but we sincerely apologize that the overall condition of the room did not meet your expectations. We completely understand how this may have affected your stay. Your comments are very valuable and will help our team make improvements to ensure a more comfortable experience for all our guests. We hope to welcome you back soon and provide a stay that exceeds your expectations in every way. Warm Regards, Hotel Management Mercure Jakarta Simatupang

Other web-users rate our hotel

  • 214 reviews 8.6/10 Location
  • 910 reviews 8.4/10 Room
  • 1,639 reviews 9.4/10 Service
  • 43 reviews 6.7/10 WiFi
  • 1,198 reviews 9.2/10 Food
  • 540 reviews 8.6/10 Cleanliness
  • 380 reviews 9.1/10 Breakfast
  • 214 reviews 9/10 Vibe

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