Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 737 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  737 reviews

TripAdvisor Rating  4.5/5  860 reviews

Certificate of excellence 2023

Overall just okay

Customer review rating 3.0/5

J Couples - Confirmed reviews ALL

We arrived when it was raining, and we could hear a leak in the room, but we just couldn’t figure out where it was coming from. Also, the shower wasn't powerful enough, and it felt lacking. Since we're only staying for one day, it’s not a big deal. Overall, the stay was just okay.

Dear Mr. Jaka Rangga, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that The water tank closet in your room flushes automatically so that the water continues to flow, thus disturbing your hearing while in the room. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have followed up the leaking at closet water tank as soon as possible. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hieronimus Supadma Front Office Manager

Good ordinary hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Nothing special. Location is traffic jam, bfast is okay, swimming pool is small, and i dont feel special. The only good thing is the polite and fastvresponse receptionist.

Dear Mr. Albert, Warmest greetings from Mercure Jakarta Simatupang. Thank you for all the reviews that are very useful for the development of our business in the future. We will continue to improve the quality of service in our hotel to meet the expectations of all guests who stay. We also evaluate and improve facilities for guests to meet the expectations of all segments so that we can provide the best service when guests stay supported by all adequate facilities. We await your arrival in the future and hopefully the service and facilities will be better. Thank you and best regards, Hieronimus Supadma Front Office Manager

Great staycation

Customer review rating 5.0/5

Adriano Couples - Confirmed reviews ALL

Thank you for Good Privilege room at #1106 . AC good, nice sweet amenities and comfortable room. Quick check in process by David ( Reception). The breakfast taste oke, but need more variation for Main course. Like to use MRT at Lebak Bulus station to Block M ,.due to so many food court there. Very easy to get taxi.

Dear Mr. Adriano, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to write a simple but very positive review of your stay at our hotel. We would like to thank you for your compliments on the services we have provided so that you feel satisfied. Our team at Reception and all department will continue to provide the best service to all guests to meet their expectations during their stay. We use your review as a benchmark for our service to guests so that everything continues to run smoothly throughout the operation. Let we discuss with our experienced chef to make more variation of main course buffet at Graffiti restaurant. Hopefully, our hotel will remain your first choice when you return to Jakarta. Thank you and best regards, Hieronimus Supadma Front Office Manager

Attentive staff however

Customer review rating 3.0/5

Kevin C. Solo - Confirmed reviews ALL

The first night my wife had found four small cockroach. The front desk did good by changing the room promptly with no further experience of pest.

Dear Mr. Kevin C., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially regarding cockroach found in your room We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Actually, We inform you that we regularly carry out insect control treatments in all parts of the hotel building to suppress insect growth carried out by pest control vendors. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hieronimus Supadma Front Office Manager

Dissapointed with the room condition

TripAdvisor rating 2.0/5

Footprints243553 Business - TripAdvisor review

Changed three rooms during my stay at Mercure Jakarta Simatupang. First room issue - the water basin was block, TV signal is weak, air conditioning in the room is not properly function Second room issue - power sockets are not working, iron is not properly function, mini fridge was not function Third room - slightly okay compared to previous two rooms

Dear Footprints243553, Thank you for taking the time to tell us about your experience at Mercure Jakarta Simatupang. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. This was an exception to the usual procedures. We assure you that we have taken steps to address and prevent future problems. Basically, we are improving the facilities for guests who stay by changing the analog TV channels to digital for better service because we have used Smart TV in all rooms. Regarding some of the facilities in the room, we will continue to improve them to suit guest needs. We would like to reiterate our commitment to high standards of quality, and I would like to personally assure you that you will experience this on your next visit to our premises. We look forward to welcoming you back to Mercure. Please do not hesitate to contact me on your next visit. Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 183 reviews 8.8/10 Location
  • 675 reviews 7.7/10 Room
  • 893 reviews 9.2/10 Service
  • 30 reviews 7.8/10 WiFi
  • 565 reviews 8.9/10 Food
  • 345 reviews 7.3/10 Cleanliness
  • 216 reviews 8.4/10 Breakfast
  • 157 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.