Dear Pak Berwanto a., Thank you very much for taking the time to share such a detailed and thoughtful review of your four-month stay with us at Mercure Jakarta Simatupang. We are truly delighted to know that you continue to feel comfortable staying with us and that our convenient location for your assignment at South Quarter, together with the hospitality and support provided by our team, has made your extended stay feel like a second home. It is especially rewarding to hear your kind appreciation of our Front Office, Restaurant, Security, and other hotel colleagues. Your continued trust in choosing to stay with us until the completion of your Jakarta assignment means a great deal to our entire team. At the same time, please accept our sincere apologies for the inconvenience and frustration you experienced regarding the missing stay nights in your ALL Accor account. We fully understand how important it is for our long-stay guests to have their membership records accurately maintained, and we regret that it took considerable time and ultimately required you to contact ALL Accor Customer Care directly before the matter was resolved. We greatly appreciate your constructive feedback regarding the need for more accurate recording, regular verification, and a more timely response to membership-related queries. Please be assured that we take this matter seriously and will use your feedback to review our internal process and strengthen the coordination between the relevant teams to help prevent similar situations in the future. Thank you once again for your patience, understanding, and continued confidence in Mercure Jakarta Simatupang. We are grateful to have you as our long-stay guest and look forward to continuing to provide you with the comfort, care, and genuine hospitality you deserve throughout the remainder of your project in Jakarta. Warm regards, Guest Experience Team

Dear Mr. Hasan B., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our strategic location. We also appreciate your honest comment regarding the age of the hotel. Your feedback is valuable to us and will be shared with the relevant team as part of our ongoing efforts to maintain and improve our facilities and overall guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay in the future. Warm Regards, Guest Experience Team

Dear Mr. Han L. E. C., Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our breakfast and found your bed comfortable. We are also pleased that you appreciated our convenient location, with easy walking access to nearby entertainment options such as After Hour for billiards. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Guest Experience Team

Dear Mr. Kevanpakkuan Y., Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom, towels, and working desk during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide. We regret that the mould, worn and unpleasant-smelling towels, as well as the food stains and crumbs on the working desk affected your experience. Your feedback has been taken seriously and will be shared with our Housekeeping team for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in our service and provide you with a much more comfortable experience on your next visit. Best Regards, Guest Experience Team

Dear Mr. Rony M., Thank you very much for your heartfelt and wonderful review. We are truly honored to know that Mercure Simatupang has felt like a home away from home for you since your first visit in 2017. We are delighted to hear that you continue to appreciate the warm hospitality, helpfulness, and professionalism of our entire team, as well as our rooms, food, and well-maintained facilities. Your kind recognition of Pak Soleh, Ibu Pika, and Ibu Endang is especially appreciated, and we will certainly share your compliments with them. Your continued trust and loyalty over the years mean a great deal to us. We look forward to welcoming you back and making every stay feel just as comfortable, warm, and memorable as home. Best Regards, Guest Experience Team

Dear Mrs. Natasha C. H., Thank you very much for your wonderful feedback. We are delighted to hear that our team went above and beyond to accommodate your needs and that you found our responses to your queries efficient and attentive. Your kind words are truly appreciated and serve as great encouragement for our team to continue delivering warm, responsive, and professional service. We look forward to welcoming you back and providing another exceptional experience on your next visit. Warm Regards, Guest Experience Team

Dear Mr. Fikri A., Thank you very much for your wonderful review and for considering us one of the best hotels in South Jakarta. We are delighted to hear that you experienced warm and friendly service from our Front Office and Restaurant teams. Your kind words and appreciation of our hospitality truly mean a lot to us and serve as a great motivation for the entire team to continue delivering exceptional service. We sincerely look forward to welcoming you back and providing another memorable stay with us. Thank you for choosing us as your preferred hotel in South Jakarta! Best Regards, Guest Experience Team

Dear Mr. Ronald James Pickering, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you found our location convenient for your office in South Quarter, as well as enjoyed the comfort of our rooms, breakfast variety, and the attentiveness and politeness of our staff. We sincerely apologize for the inconvenience you experienced with our housekeeping service, particularly the delay in delivering the shaving kit. We understand that having to follow up twice and wait more than 20 minutes did not meet the level of service we strive to provide. Your feedback has been shared with our Housekeeping team and management for immediate review and improvement. We truly appreciate your constructive comments and hope to have the pleasure of welcoming you back for a more seamless and comfortable stay. Best Regards, Guest Experience Team

Dear Mr. Chao Lin Chien, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered, particularly regarding the cleanliness of the room, the condition of the linen, and the presence of insects within the hotel premises. We also understand your feedback regarding the breakfast selection, which you found to be lacking in variety. We truly appreciate your kind remarks about our staff and service. Please be assured that your feedback is taken very seriously by our management team and will be followed up with our Housekeeping, Food & Beverage, and relevant departments to ensure that our cleanliness and service standards are consistently maintained. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay experience. Best Regards, Guest Experience Team

Dear Mr.Berwanto a., Thank you very much for taking the time to share such a thoughtful and detailed review. It has been our absolute pleasure to have you stay with us over the past three months, and we are truly honored to know that Mercure Jakarta Simatupang has become your second home while you are in Jakarta. We sincerely appreciate your kind words regarding our location, as well as the hospitality and professionalism of our team. Your recognition means a great deal to us. We will be delighted to share your compliments with our Front Office team, especially Ms. Rosma Nauli, whose dedication and willingness to assist have clearly made a positive impact on your stay. Your appreciation will also be conveyed to our Restaurant and Security teams, who will be encouraged to know that their efforts contributed to your comfort and overall experience. At the same time, we sincerely apologize for the inconvenience you experienced due to the water quality issue on the evening of 27 July 2026. We understand how disruptive this must have been, particularly after a long day, and we appreciate your patience and understanding while our Engineering team worked to resolve the situation. Thank you as well for your constructive feedback regarding the scheduling and communication of water flushing activities. Your suggestion is both valuable and appreciated. We will share your comments with the relevant departments to review our maintenance planning and guest communication procedures, with the aim of minimizing any inconvenience during future maintenance activities. Once again, thank you for your trust, continued loyalty, and for choosing Mercure Jakarta Simatupang as your preferred hotel in Jakarta. We look forward to welcoming you back and continuing to provide you with the comfortable and memorable experience you have come to expect from us. Warm regards, Guest Experience Team

Dear Mr. Juha L., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the shower water temperature. We understand how important it is to have hot water readily available, and we're sorry that you had to wait longer than expected. Please rest assured that we have shared your comments with our Engineering team for immediate inspection and improvement to help prevent this from happening again. We truly appreciate your valuable feedback, as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future. Warm regards, Guest Experience Team

Dear Mr. Gabriel L., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret to learn that you found our room facilities to be outdated and that you experienced a significant delay in receiving housekeeping and maintenance assistance. Please accept our deepest apologies for the inconvenience caused by the faulty safety deposit box and the extended waiting time despite your repeated calls to our Reception team. This is certainly not the level of service we strive to provide, and we understand how frustrating this experience must have been. Your feedback has been shared with our Housekeeping, Engineering, and Front Office teams for immediate review and corrective action. We are also continuously working on maintaining and upgrading our facilities to ensure a more comfortable experience for all our guests. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future, so we can provide you with the level of service and hospitality that reflects our standards. Warm regards, Guest Experience Team

Dear Mr. Arifudin A., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed a comfortable two-night stay and that our hotel provided a restful environment after your long days of activities. It is our pleasure to offer a relaxing and welcoming atmosphere for our guests, and we truly appreciate your kind feedback. We look forward to welcoming you back for another comfortable and memorable stay in the future. Warm regards, Guest Experience Team

Dear Mr. Daniel W., Thank you for taking the time to share such a thoughtful and detailed review of your recent stay at Mercure Jakarta Simatupang. We are truly honored by your kind words and delighted to know that our team was able to provide you with a seamless, safe, and comfortable experience. It is especially rewarding to learn that we successfully accommodated your preferences, from your room location and pillow selection to the extra care taken by our Housekeeping team in preparing an allergy-friendly environment. Delivering personalized service and ensuring our guests' comfort and well-being are at the heart of everything we do, and your recognition means a great deal to all of us. Your generous recommendation is the highest compliment we could receive, and we will be sure to share your encouraging feedback with our entire team, as it will inspire them to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Jakarta Simatupang. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Guest Experience Team

Dear Mr. Ahmad R. Z., Thank you very much for choosing to stay with us again and for taking the time to share your valuable feedback. We are truly honored to welcome you back. Please accept our sincerest apologies for the inconvenience you experienced during your arrival. We deeply regret the extended wait of nearly one hour before your room was ready, particularly as a valued Accor Platinum member. We fully understand that your time is valuable, and we are sorry that we did not provide the smooth and seamless check-in experience you rightfully expected. We also regret that we did not reach out to you prior to your arrival, as you have experienced at other Accor hotels. Your feedback is greatly appreciated and has been shared with our Front Office team as we continuously review our guest recognition and pre-arrival communication to ensure a more personalized experience for our loyal members. Your comments are invaluable in helping us improve our services, and we sincerely appreciate you bringing these matters to our attention. We hope to have the pleasure of welcoming you back in the near future and providing you with the exceptional hospitality and recognition that you deserve. Warmest regards, Guest Experience Team

Dear Mr. Julian M., Thank you for your wonderful review. We are delighted to know that you appreciated our friendly staff, clean rooms, convenient location, and the value of our food offerings. Your kind words are truly encouraging to our team and inspire us to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, Guest Experience Team