Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 756 reviews

Mercure Jakarta Simatupang - Image 1
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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  756 reviews

Customer review rating 4.5/5

Rinaldi W. Business - Confirmed reviews ALL

The hotel location is excellent. The FO was helpful,especially Mbak Dea.

Dear Mr. Rinaldi W., Thank you very much for your kind review and for choosing to stay with us. We are delighted to know that you appreciated our strategic location in the heart of Simatupang area and that you had a positive experience with our Front Office team. We would also like to sincerely thank you for your continued loyalty as a Platinum member, your support truly means a great deal to us. A special thank you for mentioning Mbak Dea, we are very pleased to hear that she was helpful during your stay. Your kind words will be shared with her as a great motivation to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 3.5/5

Thi S. C. N. Families - Confirmed reviews ALL

location ok. Reception nice. Breakfast poor. No afternoon teabreak as other Mercure.

Dear Thi S. C. N., Thank you very much for sharing your feedback. We are glad to know you appreciated our location and the service from our Reception team. However, we are truly sorry to hear that your experience with breakfast did not meet your expectations, and that you were disappointed regarding the afternoon tea break. Please be assured that your comments are taken seriously and will be shared with the relevant teams for further review and improvement. We truly value your input. We would also like to sincerely thank you for your continued loyalty as a Gold member, your support is highly appreciated. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 3.5/5

Adimas R. A. H. Families - Confirmed reviews ALL

We are vegan familiy, and appreciate breakfast if have more vegan friendly menu. Have good rooftop bar to relax and enjoy night in south jakarta.

Dear Mr. Adimas R. A. H., Thank you very much for taking the time to share your thoughtful feedback and for staying with us. We are truly glad to hear that you enjoyed our rooftop bar and the relaxing ambiance in South Jakarta. It is always a pleasure to know when our guests are able to unwind and have a pleasant experience with us. At the same time, please accept our sincere apologies for the inconvenience you encountered regarding the cleanliness of the kettle in your room. This is certainly not the standard we aim to provide, and we have immediately shared your feedback with our Housekeeping team to ensure this is carefully addressed and improved. We also truly appreciate your suggestion regarding more vegan-friendly breakfast options. Your input is very valuable to us, and we will review it with our Culinary team as we continue to enhance our offerings for all dietary preferences. Thank you once again for your constructive comments and for helping us improve. We sincerely hope to have the opportunity to welcome you and your family back for a much more seamless and enjoyable stay in the future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 4.5/5

Hon L. K. Business - Confirmed reviews ALL

I had a very pleasant stay at the hotel during my recent trip. All the facilities were well maintained, the food was excellent, and the overall environment was comfortable. The staff members were professional, friendly, and attentive. Special compliments to the restaurant and reception staff for their outstanding service, which made my stay truly enjoyable.

Dearest Hon L. K., Thank you very much for sharing such a wonderful review. We are delighted to know that you had a very pleasant stay and enjoyed our well-maintained facilities, excellent food, and comfortable environment. We truly appreciate your kind recognition of our team’s professionalism, friendliness, and attentiveness. Your special compliments to our restaurant and reception staff are highly valued, and we will be sure to share your feedback with them as a great source of motivation. We look forward to welcoming you back for another enjoyable stay in the future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Nordin H. Business - Confirmed reviews ALL

incredible..

Dear Mr. Nordin H., Thank you very much for sharing your feedback and for your kind words regarding your stay. We are delighted to know you had an excellent experience overall. At the same time, we sincerely appreciate your constructive comments regarding breakfast as well as the check-in and check-out process. Your feedback is very valuable to us and has been shared with the relevant teams for further improvement. We are committed to enhancing our service quality and guest experience, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm Regards, Khairia Rista Front Office Manager

Other web-users rate our hotel

  • 227 reviews 8.8/10 Location
  • 929 reviews 8.3/10 Room
  • 1,724 reviews 9.4/10 Service
  • 43 reviews 7.2/10 WiFi
  • 1,260 reviews 9.2/10 Food
  • 551 reviews 8.4/10 Cleanliness
  • 406 reviews 8.8/10 Breakfast
  • 227 reviews 9.1/10 Vibe

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