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Mercure Jakarta Simatupang 4 stars

Customer review rating 4.3/5 4,687 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Jakarta Simatupang
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+ 23 Services
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Room 1

Number of guests
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Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodation(s)

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 48 m² / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Non contractual photo

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Non contractual photo

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118 m²

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,687 reviews

tripadvisor

TripAdvisor Rating 4.0/5

655 reviews

Pleasant and quiet stay

Customer review rating 4.3/5

Yodi Business - 26/10/2020 Confirmed reviews ALL

COVID-19 safety protocol implemented. Excellent! Check-in is straightforward and quick. Room is clean quite spacious and got an excellent view of the cityscape sunrise. Very lucky! Room service food is delicious as well as the portion of the meal that suits the price. Recommended!

Dear Mr. Yodi A., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Germs, Dust and TV

Customer review rating 4.3/5

Arunoandi Business - 23/10/2020 Confirmed reviews ALL

Germs are found on the lower wall in the bathroom shower. Seems like Mercure Simatupang did not choose the upcoming anti germs technology for finishing the bathroom. Dust also found under the bed divan, better Mercure to use robotic sweeper to reach under bed dust. TV programs were also boring, and the view is not clear, better Mercure find other fiber optic provider.

Dear Mr. Aruno S. B., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager H6…

bad experience

Customer review rating 4.3/5

Anonymous Families - 28/09/2020 Confirmed reviews ALL

Before i made reservation, i called to hotel first and ask about group meeting at that day and they said that there were no meeting for that day. When i arrived at the hotel, i was surprise that there were lot of people at the hotel lobby and i read the sign there were group meeting make reservation at that day. hotel staff should gave information about the hotel when i called, do not give mislead information about hotel condition.

Dear Mr. Medy K., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Pleas be informed you that those guest are group who only stay and not had any activities or meeting at our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pika Indriyati Front Office Manager

Strategic location

Customer review rating 4.3/5

Irwan Business - 04/09/2020 Confirmed reviews ALL

Good stay experience at this hotel

Dear Mr. Irwan H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good Stay

Customer review rating 4.3/5

Putut A. Business - 25/08/2020 Confirmed reviews ALL

Overall are good.

Dear Mr. Putut Andik Aswandi, It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Well located

Customer review rating 4.3/5

Fadhilah A. D. Business - 05/04/2020 Confirmed reviews ALL

Nice hospitality

Dear Mrs. Fadhilah Az-Zahra D., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your score for "Arrival and Check In & Breakfast" were lower and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Good stay, good service

Customer review rating 4.3/5

Putri F. H. Business - 01/04/2020 Confirmed reviews ALL

very very comfortable and relax

Dear Ms. Putri Febri H., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your "Breakfast, Lunch and Dinner" scores were lower (60/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Good stay.. good staff.. and standard for food..

Customer review rating 4.3/5

Fidiana R. D. Business - 31/03/2020 Confirmed reviews ALL

I stay in mercure simatupang for bussiness in 6 days.. can not use swimming pool and gym because of pandemic of corona.. but i enjoyed stay at mercure, well located and clean room. But please, when i breakfast with my friend, i found glass of tea still have a lipstick and smell not good in the glass of mineral water.. over all is good.. thanks

Dear Ms. Fidiana Rosa D., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Good stay and services!

Customer review rating 4.3/5

Wilfridus P. Business - 25/03/2020 Confirmed reviews ALL

Nice and still warmth services, even though in this difficult situation due to Covid-19 situation.

Dear Mr. Wilfridus P. A., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your "In Room Dining" scores were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Good Stay

Customer review rating 4.3/5

Vincent Business - 22/03/2020 Confirmed reviews ALL

It was a great stay, the location is strategic, the vibes was nice and room was clean enough. However, I havent got my deposit returned yet up til today. Wondering how long will it take to release the deposit.

Dear Mr. Kaulika Vincent O., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Well Located

Customer review rating 4.3/5

Berlian Families - 18/03/2020 Confirmed reviews ALL

It's been many times to stay in this hotel with superior, deluxe or even suite room type. Never felt bored with this hotel, because the location is strategic.

Dear Mrs. Berlian Kumala S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Great Stay, friendly staff

Customer review rating 4.3/5

Vira S. Couples - 18/03/2020 Confirmed reviews ALL

Always a pleasurable stay with friendly staff that address you by name. Great food and rooftop space to decompress

Dear Mr. Vira S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good stay

Customer review rating 4.3/5

Novera Business - 17/03/2020 Confirmed reviews ALL

Calm..clean..polite staff

Dear Mrs. Novera P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good Stay

Customer review rating 4.3/5

Rani Families - 17/03/2020 Confirmed reviews ALL

Well Organized Room, Good Services. Surely came later.

Dear Mrs. Rani B., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good Stay

Customer review rating 4.3/5

Prasetyo Couples - 13/03/2020 Confirmed reviews ALL

Nice place for hospitally during trip bussiness and or vacation

Dear Mr. Prasetyo Hadi K., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

good stay and really have good staf to help me, perfect service

Customer review rating 4.3/5

Otniel N. Business - 13/03/2020 Confirmed reviews ALL

Good hotel to stay in south Jakarta, the staff is really amazing service, thanks Mas rizky to bring me the Ginger tea in the morning, really appreciate and wonderful service from Mercure.

Dear Mr. Otniel N. T G., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good Stay, Good Hotel, Good Staff

Customer review rating 4.3/5

Siska Solo - 12/03/2020 Confirmed reviews ALL

Thank you mercure simatupang for having us. Really warmest greeting from all of team, Especially thank you for FO team who help me too much, you guys so kind to me, Ibu Fika thank you so much for your kindness. Thank you mercure simatupang

Dear Mrs. Senyra Fransiska S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good service

Customer review rating 4.3/5

Joseph Business - 12/03/2020 Confirmed reviews ALL

Gym opening hours and facilities lacking. Breakfast is ok, but do not offer Hot Chocolate, only tea or coffee. Service at breakfast should be improved- hard to find waiter/ waitress to help! Egg station is always crowded.

Dear Mr. Yeh Wei L., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Good stay

Customer review rating 4.3/5

Ngasto N. Business - 11/03/2020 Confirmed reviews ALL

Nicely get well experience over the all service.

Dear Mr. Ngasto N., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Hotel staff made the difference

Customer review rating 4.3/5

Garret Business - 11/03/2020 Confirmed reviews ALL

Staff is friendly, resourceful, and helpful, I appreciate the hospitality extended during my stay.

Dear Mr. Siang Loong Garret T., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that score for Accor Loyalty Programme Satisfying were lower (60/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

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