Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 751 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  751 reviews

TripAdvisor Rating  4.5/5  863 reviews

Certificate of excellence 2023

great, but needs better maintenance

TripAdvisor rating 4.0/5

Hokkim M Families - TripAdvisor review

typical 4 star hotel, with 2 things standing out: the Apfelstrudel, which was great, crispy outside with plenty of fillings inside, and the breakfast. props to the breakfast team 👏👏 waited 5 minutes for check-in. after that, found out that bathroom curtain Was broken. waited around 10 mins for engineer to come and check, then another 10 mins for room to finally be switched. swimming pool was super small, with a width of only 1 swimming adult. some pool tiles were already broken, pool was also a bit dirty with dust and small trash on the pool floor. no towels available after swimming, so we went to our room with wet body. parking space was quite spacious, one being in the basement and one next to the hotel (open space). staff was great and friendly, room and bed sheet were clean.

Dear Mr. Hokkim M, Warmest greetings from Mercure Jakarta Simatupang... Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words about our Appel strudel, breakfast team, parking facilities, friendly staff, and the cleanliness of our room and bed sheets. It’s wonderful to hear that these aspects of your stay met your expectations. We also sincerely apologize for the inconveniences you experienced. Please know that we have taken immediate action to address the broken bathroom curtain and the cleanliness issues in the pool area. We are also working on improving the availability of towels at the pool to ensure such situations do not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you a stay that exceeds your expectations. Warm regards, Hieronimus Supadma Front Office Manager

Good location and friendly staff

Customer review rating 4.0/5

Aretha K. Families - Confirmed reviews ALL

I made a last minute booking and happy with the location. I check in around 8 or 9PM and greeted with friendly manner. I requested extra towel and HK team deliver it very fast. However, the parking slot is limited and I need to park my car outside. A little bit worry about the safety. Breakfast variation for 4 star is okay. I really like the siomay, but would be great if it warmer, as well the western breakfast.

Dear Ms. Aretha, Warm greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate about your natural review regarding your experience stay with us. We are sure that you have enjoyed your stay at our hotel perfectly according to your needs. You don't need to worry about the parking area in the hotel area because it is guarded by 24-hour security and is very safe. All the staffs will continue to strive to provide the best services and products to meet your expectations. We are happy that all your needs have been met and the service we provided during your stay has met your expectations, because your satisfaction and that of all guests during your stay is our priority. We provide all breakfast food products at the Graffiti restaurant according to the current tastes of our guests and it turns out that you like the Siomay Bandung that we provide. We look forward to welcoming you to the Mercure Jakarta Simatupang hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Good stay

Customer review rating 5.0/5

H. Business - Confirmed reviews ALL

Very polite staff. Breakfast is good include the local dishes.

Yang terhormat Bapak H., Salam hangat dari Mercure Jakarta Simatupang.. Terima kasih atas kunjungan anda di hotel kami saat mengadakan acara di Jakarta. Kami menghargai skor terbaik yang sudah anda posting pada Trustyou platform, dimana anda telah merasakan pelayanan dan produk terbaik kami pada saat sarapan di Graffiti restoran dengan menu lokal Indonesia yang lezat. Kami yakin bahwa segala produk dan pelayanan yang kami berikan dapat memenuhi kebutuhan anda. Segala pelayanan yang ramah dan produk terbaik akan terus kami usahakan agar sesuai harapan anda. Kedatangan anda di hotel Mercure Jakarta Simatupang pada acara bisnis di masa yang akan datang sangat kami nantikan . Hormat kami, Hieronimus Supadma Manajer Kantor Depan

Fast friendly top service

Customer review rating 5.0/5

Syahrizal A. Business - Confirmed reviews ALL

Service is good

Kepada Yth. Bapak Syahrizal, Salam hangat dari Mercure Jakarta Simatupang.. Terima kasih atas pilihan anda untuk menginap di hotel kami saat mengadakan acara bisnis di Jakarta. Kami menghargai skor terbaik yang sudah anda posting pada Trustyou platform, dimana anda telah merasakan pelayanan dan produk terbaik kami. Segala pelayanan dan produk terbaik akan terus kami usahakan agar sesuai harapan anda. Kami mengutamakan kepuasan tamu saat menginap agar tetap memilih hotel kami pada rencana kunjungan berikutnya di Jakarta. Kedatangan anda di hotel Mercure Jakarta Simatupang pada masa yang akan datang sangat kami nantikan . Hormat kami, Hieronimus Supadma Manajer Kantor Depan

Good

Customer review rating 4.0/5

Roland L. Business - Confirmed reviews ALL

Good

Dear Mr. Roland L., Warm greetings from Mercure Jakarta Simatupang.. Thank you for visiting our hotel while holding an event in Jakarta. We appreciate the good score that you have posted on the Google platform, where you have experienced the best service and products that we provide. We are sure that everything we provide is according to your needs. Our priority is guest satisfaction by providing the best service and products that we continue to improve to meet the expectations of all guests. We look forward to your arrival at the Mercure Jakarta Simatupang hotel in the future. Sincerely, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 187 reviews 8.8/10 Location
  • 717 reviews 7.8/10 Room
  • 1,030 reviews 9.2/10 Service
  • 27 reviews 7.5/10 WiFi
  • 652 reviews 9/10 Food
  • 374 reviews 7.6/10 Cleanliness
  • 233 reviews 8.5/10 Breakfast
  • 175 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.