Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 753 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  753 reviews

TripAdvisor Rating  4.3/5  890 reviews

Customer review rating 2.0/5

Atsushi I. Business - Confirmed reviews ALL

1.バスルームのタイル目にシャワールームからの水が伝わり床がびしょ濡れになる。2.持参した歯磨き粉が初日からルーム掃除で捨てられてしまった。3.ルームサービスはチェックアウト時にで精算できるのに、クリーニングは、まず届けてくれる様にフロントに連絡し、ボーイが来てから現金で払うように言われ、2度デマ3度出間の上に、結局チップを払わされるようなオペレーションを客に課していること。4.シャワーの水圧が弱い。5.窓が極めて汚い。

Dear Mr. Atsushi I., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to share your experience at our hotel. We are very sorry to hear that your visit did not meet your expectations and that you experienced inconvenience during your stay. We would like to apologize for the issues you faced, including the bathroom condition, cleaning service, and less than optimal water pressure. We understand how important comfort and good service are to our guests, and we will immediately follow up with the relevant team to ensure necessary improvements. Regarding the room service and cleaning policy, we will review the existing procedures to be more transparent and convenient for guests. This is not a standard procedure and should not be applied during operations... We will also remind the housekeeping team to be more careful in handling guest personal belongings. We greatly appreciate your feedback, as it helps us improve the quality of our services. We hope to have the opportunity to welcome you back and provide an even better stay experience in the future. Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 5.0/5

Nendi K. Solo - Confirmed reviews ALL

Good facility,clean room and helpful staff

Dear Mr. Nendi K., Warmest greetings from Mercure Jakarta Simatupang.. Thank you so much for your wonderful feedback! We are thrilled to hear that you found Mercure Jakarta Simatupang to be a great choice in South Jakarta. It's especially rewarding to know that our facilities met your expectations, your room was kept impeccably clean, and our staff could be of help throughout your stay. Your satisfaction is truly the heart of everything we do, and your kind words motivate us to keep delivering memorable experiences. We can't wait to welcome you back soon for another enjoyable visit! Best regards, Hieronimus Supadma Front Office Manager

Suitable place for staycation

TripAdvisor rating 5.0/5

Getaway03005461142 Families - TripAdvisor review

The check in process very smooth and once i enter the room i see everything complete, room is clean enough, the air conditioner cool enough also when i order the room services their hospitality meet my expectation and the food taste of sushi is delicious and the variety of food quiet variative and overall services of the staff are good enough thank to Erica for the best room condition for my family at 1701 .

Dear Getaway03005461142 , Warmest greetings from Mercure Jakarta Simatupang. Thank you for your kind attention to post your positive review at TripAdvisor platform. Thank you so much for taking the time to share your wonderful review about your stay at Hotel Mercure Jakarta Simatupang! We're thrilled to hear that your check-in process was smooth, your room was clean and well-prepared, and the air conditioner was working perfectly. We're also delighted to know that you enjoyed our room service, particularly the sushi, and appreciated the hospitality of our staff. A special thank you for mentioning Erica, our team member who ensured that your room (1701) was in excellent condition for your family. We'll make sure to pass on your appreciation to her. We're grateful for your feedback and look forward to welcoming you back to Hotel Mercure Jakarta Simatupang soon Best Regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 1.0/5

Daisy Y. C. W. Business - Confirmed reviews ALL

I am writing to formally express my disappointment regarding my recent stay at your hotel (Room #1514, Suite) from 2nd june 25 to 5th june 25 under GE healthcare cooperation booking. Unfortunately, the experience fell far below the standards expected of a 4-star hotel, significantly impacting my comfort and work obligations. 1. Non-Functional WiFi in the Bedroom Despite selecting a premium suite at a higher price, the WiFi was completely unusable in the bedroom—an essential service for both leisure and business guests. After multiple troubleshooting attempts (including technician visits twice in the room after from 9 to 11pm), the issue persisted, forcing me to relocate to the living room or kitchen area just to reply to emails and messages. This incident happened to my colleague as well. During the second night stay by midnight, I had to change 2 rooms and downgrade to another superior room simply to access basic WiFi—an unacceptable inconvenience and affecting my rest after a long day of work. Given the recurrence of this issue (as implied by staff reactions), I urge the hotel to address this infrastructure flaw (e.g., installing a WiFi repeater) to prevent further guest dissatisfaction. 2. Poor Room Cleanliness Additionally, the suite was not properly cleaned upon arrival: dusty cups were documented (taken picture for proof ). This is inexcusable for any hotel, let alone one of Mercure’s caliber. Request for Compensation The combined issues—lack of WiFi (a critical amenity for my work), late-night room change, downgrading my room, and subpar cleanliness—greatly diminished the value of my stay. I respectfully request appropriate compensation, such as a partial refund or future stay credit, to reflect the inconvenience and reduced quality of service. I trust you will address these concerns seriously and respond within 7 days. Please confirm receipt of this email and provide a point of contact for further discussion if needed. Thank you for your attention. I hope to see corrective actions taken to uphold Mercure’s reputation.

Dear Ms. Daisy Y. C. W., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Jakarta Simatupang. We sincerely regret that your experience did not meet your expectations, and we deeply apologize for the inconveniences you encountered. We understand that reliable WiFi is an essential service, especially for business travelers, and we are truly sorry for the repeated issues you faced during your stay. Your concerns regarding the need for a WiFi repeater will be taken seriously, and we will ensure that our team investigates this matter thoroughly to prevent similar occurrences in the future. Regarding room cleanliness, we sincerely apologize for any oversight in maintaining the expected standards. Cleanliness is a top priority for us, and we regret that this aspect of your stay was not up to our usual quality. Rest assured, we will address this with our housekeeping team to improve our service and ensure a consistently high standard for all guests. We greatly appreciate your patience and your constructive feedback, and we value the opportunity to make things right. Your request for compensation has been noted, and our team will review this matter carefully. We will reach out to you within the next few days to discuss a suitable resolution. Thank you again for sharing your concerns with us. We truly regret any inconvenience caused, and we hope to have the opportunity to restore your trust in our service. Best regards, [Hotel Management Team] Mercure Jakarta Simatupang

Customer review rating 5.0/5

Hamka H. Business - Confirmed reviews ALL

This hotel located in the middle of lebak bulus near MRT Station just by walking distance.

Dear Mr. Hamka H., Thank you for your great feedback for us regarding your stay at Mercure Jakarta Simatupang.. We are pleased to hear that you enjoyed the ambiance of our hotel in the heart of the Simatupang business center. Our prime location in Lebak Bulus, just a short walk from the MRT station, ensures seamless accessibility for our guests. We strive to provide a comfortable and convenient stay, whether for business or leisure, and we appreciate your recognition. We look forward to welcoming you back for another outstanding experience! Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 204 reviews 8.6/10 Location
  • 783 reviews 8/10 Room
  • 1,235 reviews 9.3/10 Service
  • 38 reviews 7.5/10 WiFi
  • 797 reviews 9/10 Food
  • 432 reviews 8/10 Cleanliness
  • 255 reviews 8.3/10 Breakfast
  • 159 reviews 6.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.