Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 717 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  717 reviews

TripAdvisor Rating  4.5/5  852 reviews

Certificate of excellence 2023

ok

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

good place

Dear Bapak Bony P. , Warmest greetings from Mercure Jakarta Simatupang. Thank you for informing us regarding your experience stay in our hotel that you have great stay and all needs has met your expectation. All the hotel staff will always the best service to guest in daily operation , and hope the guest will satisfy. We look forward to welcoming you soon. And keep to make a reservation by ALL.apps and all.com to get best price with benefit during stay . Thank you for your loyalty in Accorhotels . Best regards, Hieronimus Supadma Front Office Manager

Nice service from staff

Customer review rating 2.0/5

Nick Business - Confirmed reviews ALL

Old room. Lamp switch was broken. Couldn't turn off the lamp. Had to pull of the plug. The light switch for the small lamp over the bed couldn't be located. Had to sleep with the light on. The room is quite old.

Dear Teerachai P., Warm greetings from Mercure Jakarta Simatupang.. Thank you for providing useful feedback for analyzing our hotel improvements in the future. We have read the review you wrote on the Trustyou survey where it seems to you that our products and services have not met your expectations during your stay. Please allow us to sincerely apologize for your experience which did not meet your expectations. We will continue to provide the best service and we will immediately follow up on any deficiencies you write. We have a preventive room maintenance program which has been running according to a predetermined schedule, to continue to maintain and improve product quality so that guests feel comfortable while staying. Please give us the next opportunity to improve the quality of our service during the next planned visit and please send information before your arrival for better preparation to email: h6… and Whatsapp: +62…. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Hieronimus Supadma Front Office Manager

Great Stay

Customer review rating 5.0/5

Alpha E. Business - Confirmed reviews ALL

Good product & service level. Quick stay but nice experience. Will definitely come back.

Dear Alpha E, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. It is always a pleasure to receive full score and positive feedback at hotel paltform review. We happy to see you valuables review regarding your stay due to all your needs have met your expectations and you got also room with nice view to Jakarta city. We will share your comments with our team. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services visit will be as pleasant as the previous one. Thank you again for sharing your experience, and we look forward to welcoming you soon. Best regards, Hieronimus Supadma Front Office Manager

I would come back Definitely! ☺

TripAdvisor rating 5.0/5

Ayu N TripAdvisor review

A beautiful hotel with friendly staff and helpful. Breakfast buffet really nice lots of choices especially they have jamu (traditional drink of indonesia) which is fresh and taste good. Had an evening me time in Karumba rooftop with sparkle city view. Positioned in the heart of MRT, busway station, hospital, and mall just by walking distance. Cannot recommend this hotel enough, I would come back definitely! ☺

Dear Ms. Novia95, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta area Simatupang. We very much appreciate your positive review regarding your stay at the Mercure Jakarta Simatupang. We provide the best quality of breakfast at Graffiti restaurant for all guest with so many different culture. We hope to meet all guests' expectations and suit their tastes. Our rooftop bar on the 19th floor can be used to make all guests feel calm while relaxing while enjoying views of the city of Jakarta. Our hotel is quite strategic because it is close to the Lebak Bulus MRT station and shopping center and also the JORR toll exit which makes it easier for all guests from out of town who visit our hotel. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hieronimus Supadma Front Office Manager

well located

Customer review rating 5.0/5

Ken Business - Confirmed reviews ALL

mercure simatupang is located in a very very good location close to mrt station

Dear Mr. Ken, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for being Accor ALL Gold member and your choice to stay at our hotel while you stay in Jakarta area . Thank you for time to share your valuable feedback for us that you have wrote down at Google platform review. We always pay attention to guests' needs so that hope all the services have met expectations during their stay. The MRT Station is nearby by hotel and easy access to Mall and Square . Let we provide everything that is best so that each guest's experience is satisfying when they are with us. We are happy because you have experienced our best service that meets the expectation of you and all guests staying at the hotel. We look forward to welcoming you soon. Thank you and best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 176 reviews 8.7/10 Location
  • 590 reviews 7.7/10 Room
  • 696 reviews 8.9/10 Service
  • 25 reviews 8.7/10 WiFi
  • 391 reviews 8.4/10 Food
  • 298 reviews 7/10 Cleanliness
  • 193 reviews 8.4/10 Breakfast
  • 143 reviews 5.9/10 Comfort

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