Mercure Jakarta Simatupang 4 stars

Name: Hotel in JAKARTA - Mercure Jakarta Simatupang - Accorhotels - ALL
Address: Jl R A Kartini No 18, Lebak Bulus, JAKARTA, 12440, ID
Telephone: +622175999777
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 678 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

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Mercure Jakarta Simatupang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Simatupang is an excellent choice for both business and leisure travellers. The hotel has 214 rooms with high speed WiFi Internet access, well-equipped meeting rooms, as well as a rooftop bar with stunning views of Jakarta. Great shopping options are within reach at Pondok Indah Mall, Cilandak Townsquare, Gandaria City and Poins Square.

Strategically located in the South Jakarta business district, Mercure Jakarta Simatupang has easy access to Soekarno-Hatta International Airport through the JORR toll. Mercure Jakarta Simatupang is the perfect choice for your home away from home on your business trip and to explore Jakarta on your holiday.

Mercure Jakarta Simatupang is the ideal base for exploring the Ragunan zoo, Museum Layang-layang, and Situ Babakan. Enjoy shopping experience at Pondok Indah Mall, Cilandak Townsquare, Gandaria City, Pejaten Village and Poins Square.

Welcome to Mercure Jakarta Simatupang, a stylish hotel located in South Jakarta. Enjoy convenient access to nearby business districts, MRT station, as well as popular shopping spot. We proudly adopt the Sustainability Program.

Ardian Yulianto, Hotel Management

Your well-being and safety are our absolute priorities throughout your stay, We are fully committed to support the common effort on energy efficiency. "Every action count" and we thank you for your understanding and your support in this collective approach contributing to the preservation of our resources as well as our planet.

Hotel extras

Walking distance to MRT Jakarta Station
10 Minutes to Pondok Indah Mall & Cilandak Town Square
4 stylish meeting rooms for accommodate your business event or social event
Rooftop Bar with the best view of Jakarta Skyline
Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

Room

Standard 1 King-size bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room 1 king-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 2 x King size bed(s)
Views: City View

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Room

Superior Room 2 Single Beds

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Privilege Room 1 King Bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Suite 1 King Size Bed

3 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

+62 21 75999777

+62 21 75999798

Railway station
Highway exit

PONDOK INDAH

Highway exit

Access: 500 m / 0.31 mi 10 min walk / 20 min drive

MRT LEBAK BULUS STATION

Railway station

Access: 800 m / 0.5 mi 5 min walk / 2 min drive

CITOS SPORT CENTRE

Sports centre

Access: 3 km / 1.86 mi 20 min drive

PONDOK INDAH GOLF

Golf course

Access: 3 km / 1.86 mi 20 min drive

RAGUNAN

Zoo

Access: 5 km / 3.11 mi 30 min drive

POINT SQUARE

Shopping centre/mall

Access: 100 m / 0.06 mi 5 min walk

CARREFOUR

Shopping centre/mall

Access: 100 m / 0.06 mi 5 min walk

PONDOK INDAH

Shopping centre/mall

Access: 3 km / 1.86 mi 20 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

KARUMBA

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

M N M LOUNGE BAR

Non contractual photo

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 118 m² / 1270.14 sq ft
Maximum seats capacity: 107
Maximum capacity for banquets: 42

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 678 reviews

Sami O. Families - 7/7/2026 Confirmed reviews ALL

The hotel is clean and well located, but the check-in left a bad impression. I’d booked through an app using only my first and last name, while my passport shows my full name (first + middle + last). The staff member kept asking who that was and insisting it was a different name. Asking is fair — but I tried to explain politely, with a smile, and he wouldn’t listen, just repeating the same question. Names are often formatted differently from one country to another, and hotel staff really should be aware of that. His parting comment — “This time I’ll let you check in, but next time it’ll be a problem” — was no way to speak to a guest. It was my 4th visit to Indonesia, every trip booked the same way, and never once did my passport name cause an issue until here. Minor note too: only two 300 ml water bottles in the room, with more available only on request. Easily the rudest check-in I’ve experienced. Totally unacceptable. Sorry but never again

Bastianus A. J. Families - 7/7/2026 Confirmed reviews ALL

Dear Mr. Bastianus A. J., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel a nice place to stay. However, we sincerely regret to hear about your experience at the pool area, especially regarding the presence of cigarette smoke and the impact it had on your children. Please accept our sincere apologies for the discomfort caused. The comfort, safety, and well-being of our guests, especially families with children, are very important to us. We will take your feedback seriously and review our pool area supervision and smoking policy enforcement to ensure a more pleasant environment for all guests. We truly appreciate your valuable input, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you and your family again and provide a more comfortable experience in the future. Warm Regards, Guest Experience Team

Jiann Y. H. C. Business - 6/29/2026 Confirmed reviews ALL

Dear Mr. Jiann Y. H. C., Thank you for taking the time to share your review. We are delighted to know that you had a comfortable stay at Mercure Jakarta Simatupang. It is wonderful to hear that you found your room clean and spacious, as providing a comfortable and relaxing environment for our guests is one of our top priorities. We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Khairia Rista Front Office Manager

Filippo Z. Business - 6/27/2026 Confirmed reviews ALL

We had an amazing stay at this hotel! From the moment we arrived, we were welcomed with genuine warmth and kindness. The staff were incredibly friendly, professional, and always available to help with anything we needed. Their outstanding service and attention to detail made us feel truly valued throughout our stay. The hospitality was exceptional, and they went above and beyond to ensure we had a wonderful experience. We highly recommend this hotel to anyone looking for excellent service and a welcoming atmosphere.

Dear Mr. Filippo Z., Thank you very much for taking the time to share your wonderful review. We are truly delighted to learn that you had an amazing stay with us. It is especially rewarding to know that our team's warm welcome, professionalism, and attentive service made you feel genuinely valued throughout your visit. Providing sincere hospitality and creating memorable experiences for our guests are always our highest priorities, and your kind words are a great encouragement to all of us. We sincerely appreciate your recommendation and are honored to have earned your trust. It would be our pleasure to welcome you back for another exceptional stay in the near future. Best Regards, Khairia Rista Front Office Manager

Ken S. Business - 6/23/2026 Confirmed reviews ALL

Dear Mr. Ken S., Thank you for taking the time to share your feedback following your recent stay at Mercure Jakarta Simatupang. We are pleased to know that you found our hotel to be well located and that you had a comfortable stay overall. However, we sincerely apologize that your experience did not fully meet your expectations. We are sorry to learn about the issues you encountered with the shower and the hot water temperature. Please rest assured that your comments have been shared with our Engineering team for immediate inspection and corrective action. We also appreciate your feedback regarding our service, as it helps us identify areas where we can improve. Thank you for your honest and constructive comments. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Khairia Rista Front Office Manager

Web-users rating

Other web-users rate our hotel

219 reviews 8.9/10 Location
913 reviews 8.4/10 Room
1,811 reviews 9.5/10 Service
40 reviews 6.3/10 WiFi
1,340 reviews 9.3/10 Food
534 reviews 8.7/10 Cleanliness
438 reviews 9/10 Breakfast
229 reviews 9/10 Vibe

31 reviews 8.9/10 Location
96 reviews 6.5/10 Room
90 reviews 8.9/10 Service
14 reviews 5.1/10 WiFi
54 reviews 7.5/10 Cleanliness
20 reviews 8.8/10 Breakfast
20 reviews 5.9/10 Comfort
9 reviews 8.7/10 Value

13 reviews 8.7/10 Location
43 reviews 8.1/10 Room
46 reviews 8.9/10 Service
21 reviews 8.1/10 Cleanliness
16 reviews 6.5/10 Comfort
10 reviews 8.3/10 Breakfast
6 reviews 8.4/10 Value

11 reviews 8.8/10 Location
33 reviews 7.2/10 Room
24 reviews 8.8/10 Service
15 reviews 8.5/10 Cleanliness
11 reviews 9.3/10 Food
9 reviews 6/10 Comfort
8 reviews 8.6/10 Breakfast

8 reviews 8.8/10 Location
26 reviews 7.7/10 Room
29 reviews 8.8/10 Service
12 reviews 7.8/10 Cleanliness
9 reviews 8.4/10 Breakfast
6 reviews 8.1/10 Vibe
5 reviews 8.4/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Mercure Jakarta Simatupang, we provide a range of facilities for your comfort:

Free WiFi and high speed internet
On-site parking for an additional fee
Buffet breakfast at Graffiti
Air conditioning and TV in all rooms
Wheelchair accessibility
Indoor swimming pool and Fitness center
Spa treatments for an additional fee
Graffiti restaurant, Karumba rooftop bar, and M N M Lounge Bar
Meeting rooms and Business center
Shuttle service for an additional fee

What dining options are available?

Mercure Jakarta Simatupang offers diverse dining experiences:

Graffiti: International buffet and a-la-carte menu, open daily from 12:30 AM to 06:00 PM.
Karumba: Rooftop rum bar with skyline views and musical entertainment.
M N M Lounge Bar: Coffee, tea, and pastries, open daily from 02:00 AM to 08:00 PM.
Room service: Available for hot meals and cold snacks.

We also accommodate dietary needs with Halal, vegetarian, and light menus.

What are the check-in and check-out times?

At Mercure Jakarta Simatupang, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Jakarta Simatupang regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.