Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 762 reviews

Best price
guarantee
Mercure Jakarta Simatupang - Image 1
Mercure Jakarta Simatupang - Image 2
Mercure Jakarta Simatupang - Image 3
Mercure Jakarta Simatupang - Image 4
Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  762 reviews

TripAdvisor Rating  4.5/5  861 reviews

Tucano buffet

TripAdvisor rating 5.0/5

Mirna v TripAdvisor review

Good options of meat. The beef shoulder was the best! The options of other food is quite good and spread out.. The server was very attentive and meticulous. Good value for money, you can buy vouchers online as well to make it cheaper. Shout out to Dandi!

good stay

Customer review rating 4.0/5

Ruth Families - Confirmed reviews ALL

-

Dear Ms. Ruth, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta... We thank you for your positive feedback that you have posted at Trustyou platform review about your experience stay in our hotel. We are delighted to hear that you enjoyed the good stay in our hotel. Our team is dedicated to providing good service to ensure a pleasant stay. Your feedback is motivates us to continue improving our services and facilities. We look forward to welcoming you back for another enjoyable stay! Best regards, Hieronimus Supadma Front Office Manager

Great Experience

Customer review rating 5.0/5

Maulana A. M. Families - Confirmed reviews ALL

Stayed during new year holidays, was giving a fruitful memories during stayed at Mercure Jakarta Simatupang, Not only a lux feeling that we got but we got a sweet garnish in the visual by combining with traditional element. My Son very like the banana tree with banana blossom decoration which put it in the lobby floor. Keep it up, see you again in next journey. Cheers

Dear Maulana A. M., Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. We thank you so much for sharing your great experience stay at our hotel by Trustyou platform review. We're thrilled to hear that you had a memorable stay with us during the New Year holidays. We're glad you appreciated the luxurious atmosphere and the sweet visual garnish with traditional elements. It's great to know that your son enjoyed the banana tree with banana blossom decoration in the lobby. We strive to create a unique and welcoming environment for our guests. Your positive feedback inspires us to keep providing exceptional experiences and to continue incorporating elements that delight our guests. We look forward to welcoming you back for your next journey. Cheers to more wonderful memories ahead! Sincerely, Hieronimus Supadma Front Office Manager

ok then not ok

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

We stayed for two nights, and on the last day before check-out, we found bugs on the bed. Arggh. When we got the welcome drinks, we ordered to go, and they came in glasses, so finally we didn't drink them at all, just left them behind (there were no to-go cups, not even plastics)

Dear Mr. Rinaldi, Warmest greetings from Mercure Jakarta Simatupang... We are really sorry to hear about the issues you faced during your stay. This is not the experience we strive to provide for our guests. This is a serious concern, and We apologize for the discomfort it caused. We will immediately investigate and ensure thorough cleaning and pest control measures are in place. We do apologize for the inconvenience with the to-go drinks. We should have been better prepared to accommodate your request with appropriate containers. We deeply regret the oversight and want to assure you that we take your feedback seriously. We are committed to making the necessary improvements to prevent such issues in the future. Please feel free to contact us directly so we can address this further and ensure your future stays are more enjoyable. Best regards, Hieronimus Supadma Front Office Manager

Bad

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I stay for new year eve but the room doesn’t have the locked n the tv remote so hard to change

Dear Ms. Ayu , Warmest greetings from Mercure Jakarta Simatupang... Thank you for your feedback and We do apologize to hear about the inconveniences you experienced during your stay on New Year's Eve. We understand the importance of security and apologize for the missing lock. We will ensure that all rooms have proper locking mechanisms and review our inspection protocols. We do apologize for the difficulty with the TV remote. We'll check the functionality of the remotes to ensure they work smoothly and are easy to use. Your comfort and satisfaction are our priorities, and your feedback is crucial in helping us improve our services. Best regards, Hieronimus Supadma Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 191 reviews 8.7/10 Location
  • 720 reviews 7.7/10 Room
  • 1,052 reviews 9.2/10 Service
  • 31 reviews 7/10 WiFi
  • 662 reviews 9/10 Food
  • 372 reviews 7.4/10 Cleanliness
  • 227 reviews 8.6/10 Breakfast
  • 148 reviews 6.1/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.