Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 817 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  817 reviews

TripAdvisor Rating  4.5/5  872 reviews

Poor Facilities and Lack of Comfort

Customer review rating 2.0/5

Risqy S. H. Families - Confirmed reviews ALL

I recently stayed at this hotel and, unfortunately, my experience was far from satisfactory. First, the shower was not functioning properly, making it difficult to have a comfortable bath. The water pressure was inconsistent. Second, the walls were extremely thin, and I could clearly hear conversations and noises from the neighboring rooms, making it hard to relax or get a good night's sleep. Additionally, the overall maintenance of the room was below expectations. Some fixtures were worn out, and the cleanliness did not meet the standards I expected for the price paid. I had hoped for a more comfortable and pleasant stay, but the poor condition of the facilities made it a disappointing experience. I would not recommend this hotel unless significant improvements are made.

Poor room quality

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room was tired and run down. Bed wasn't overly comfortable.

Average City Hotel

TripAdvisor rating 3.0/5

gaurav_829 Solo travel - TripAdvisor review

The hotel is a bit old and might needs some refurbishment in the rooms. The allocated room was not clean enough and had to raise a complaint next morning. However the problem was fixed later and they tried to maintain top cleanliness which was much appreciated. The overall service for restaurant and in room dining is very slow and not attentive. At breakfast skipped the coffee many times as they did not serve it. Overall a decent city hotel in South Jakarta with a mall near by. Please skip the pool as it’s a big bath tub.

Dear Mr. Gaurav_829 , Thank you for taking the time to share your detailed review of your stay at Hotel Mercure Jakarta Simatupang. We sincerely appreciate your honest feedback as it helps us to continuously improve our services and facilities. We regret to hear about the cleanliness issue in your allocated room upon arrival. However, we are pleased that the matter was resolved promptly, and our team maintained top cleanliness afterward. Your comments regarding the condition of the rooms and the need for refurbishment have been noted and will be shared with our management team for further consideration. We apologize for the slow service in our restaurant and in-room dining, as well as the inconvenience during breakfast when your coffee was not served. Please rest assured that we will review these concerns with the respective teams to ensure more attentive and timely service in the future. We are glad that you found our location convenient, with a nearby mall adding to your experience. We have also taken note of your remarks about our pool, and we appreciate your candor in sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay. If there is anything further we can assist you with, please do not hesitate to contact us. Warm regards, Hieronimus Supadma Front Office Manager Hotel Mercure Jakarta Simatupang

Friendly staff, comfortable room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I've stayed for 3 nights and had a good experience overall. I have received a free upgrade upon arrival which was very pleasant. The room is comfortable and clean. A few things that can be done better: - overall English level of people responsible for the room service. - ensuring that all appliances work (e.g. shower hose in my room kept falling off). - cleaning plates from the room service on the next day (mine were left behind even though the room was attended).

Location not perfect.

Customer review rating 4.0/5

Hendra G. Business - Confirmed reviews ALL

Good stay, but location is not perfect.

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Other web-users rate our hotel

  • 201 reviews 8.8/10 Location
  • 750 reviews 7.6/10 Room
  • 1,113 reviews 9.1/10 Service
  • 35 reviews 6.7/10 WiFi
  • 716 reviews 9/10 Food
  • 387 reviews 7.1/10 Cleanliness
  • 243 reviews 8.4/10 Breakfast
  • 153 reviews 5.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.