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Mercure Jakarta Simatupang 4 stars

Customer review rating 4.3/5 4,895 reviews

ALLSAFE approved hotel

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Mercure Jakarta Simatupang
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+ 22 Services

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440 jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodation(s)

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

M N M LOUNGE BAR

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

KARUMBA

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,895 reviews

TripAdvisor Rating 4.0/5

663 reviews

Bad initial response for repatriation package

Customer review rating 2.0/5

Farid P. B. Solo - 21/09/2021 Confirmed reviews ALL

I was trying to reserve a suite room, when I checked with one of the agent (Ms. Imelda), I made sure that it's still available. Then, I completed my personal details for reservation immediately after that. I sent all my document through email address that's provided in the government's announcements, as how most professional / business correspondence are done in all parts of the world. I ask her if that's the correct email address and she said yes. However, after couple of days, Ms. Imelda told me that she does not have access to her email (even though I sent my documents immediately after our first correspondence), and she said I should've sent my documents through whatsapp instead. Mind you, this is after I made sure that I can send my personal details through her email in our first correspondence. After I send my personal details through another email address as per her instructions, I was told that the suite room has been sold out. I was annoyed since this happened because of something that could be avoided if only she told me from the start that she'd prefer to use whatsapp (why uses whatsapp for professional / bnusiness correspondence at all???), or if she told me she cant access that one email address from the start, or if there's any compensation from the hotel or whatsoever. But none of this happened. Furthermore, instead of doing any of these, she blamed me for not sending my personal details through whatsapp in the first place (which was never in the conversation) I only went through with the booking because I dont have time to reserve another hotel. Oh, and the sink in the bathroom was swarmed by ants as well. So there's that

Dear Bapak Farid Putra B., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang. Please kindly let me address you first my sincere apologies for the disappointing experience which took place during your booking process. We were very concerned to hear that your experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. Thank you once again for bringing all your concerns to our attention and we truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Should you need any assistance for your next booking, please do not hesitate to contact me directly at He… Sincerely, Heru WIBOWO General Manager He…

good verblijf en ruime

Customer review rating 4.0/5

Johan Business - 20/09/2021 Confirmed reviews ALL

food was good staid for covid quarantaine

Dear Mr. Johannes Antonius Maria K., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Nice stay, warm welcome, excellent service

Customer review rating 5.0/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

I’ll recommend this hotel to my friends

Dear Mrs. B., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Good stay

Customer review rating 4.5/5

Abijo Solo - 15/09/2021 Confirmed reviews ALL

Overall, the hotel service was quite responsive to requests

Dear Mr. Abijo Ayodeji A., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review for Breakfast, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

average interior

Customer review rating 3.0/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

the suites itself is average at best due to old facilities

Dear Mr. Josua Jeffrey H., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review regarding our facilities, serious actions and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Good stay

Customer review rating 4.0/5

Radhitya Business - 14/09/2021 Confirmed reviews ALL

Impressive hospitality, the only thing that bothering was just the internet speed. Could have been a lot more responsive. But overall it was nice & surely would recommend this hotel over another in that area.

Dear Mr. Radhitya H., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review about Wifi Connection, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me. Sincerely, Heru Wibowo General Manager H6…

Good stay

Customer review rating 4.0/5

Made S. Business - 14/09/2021 Confirmed reviews ALL

Staying for quarantine for 8 days, the room is fancy and food not bad....

Dear Mr. Made S. C., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review for Wifi Connection, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me Sincerely, Heru Wibowo General Manager H6…

Great place for repatriation package

Customer review rating 5.0/5

Isabelle L. Solo - 11/09/2021 Confirmed reviews ALL

The staff at the Mercure made my quarantine a great time to rest and enjoy the food, the service and the room.

Dear Mrs. Isabelle L. ep. Batie, It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Well located and good stay

Customer review rating 4.5/5

Anonymous Business - 24/08/2021 Confirmed reviews ALL

The staffs are very helpfull and ftiendly. Nice view from the room (city view). The cleanliness of the room is maintained. And good food.

Dear Mrs. Kristina Fransiska M., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Makes Quarantine Life Easier

Customer review rating 5.0/5

Matt D. Business - 01/08/2021 Confirmed reviews ALL

Great friendly staff and great food, makes quarantine life much easier and the staff does very well communicating the process and facilitating a smart, safe, and secure stay.

Dear Mr. Matthew Alan D., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager
Customer review rating 5.0/5

Diksi Business - 30/07/2021 Confirmed reviews ALL

Thanks for the hospitality especially from the reception staff mrs ariya novita

Good Stay

Customer review rating 4.5/5

Albert Business - 19/07/2021 Confirmed reviews ALL

Excellent stay

Dear Mr. Albert K., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Well located

Customer review rating 4.0/5

Anonymous Business - 26/06/2021 Confirmed reviews ALL

Pricy but good spot and service

Dear Mr. Agri Eka P., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Fair

Customer review rating 3.5/5

Hendry Business - 24/06/2021 Confirmed reviews ALL

2x Breakfast need to be ordered by phone, 1x lunch nearly missed (need to be ordered by phone) lunch arrived at 13.30 WIB, 1x Laundry Bag and Form not automatically provided (need to be ordered by phone)

Dear Mr. Hendry Y., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Good stay and cheerful staffs

Customer review rating 3.5/5

Anonymous Business - 17/06/2021 Confirmed reviews ALL

I appreciated the benefits such as upgrading to the previllage room and complementary Friday snacks. I am also impressed with cheerful staffs including housekeeping.

Dear Mrs. Mariko U., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that score for Booking Experience, Accomodation & Wifi were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

good location good mocktail

Customer review rating 4.5/5

Rosita Friends - 16/06/2021 Confirmed reviews ALL

Im one of customer that often stay in mercure simatupang for meeting agenda me and my friend of mind use to have snacking in restaurant outdoor keep on give a good service

Dear Mrs. Harimukti Rosita R., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good stay

Customer review rating 3.5/5

Poppy Business - 15/06/2021 Confirmed reviews ALL

Came in midnight for transit. Overall it was okay, but the aircon was not cold enough.

Dear Mrs. Poppy Astari L., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your scores for Our Team & Value for money were lower and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly Sincerely, Heru Wibowo General Manager H6…

Good hotel in the south jakarta

TripAdvisor rating 5.0/5

bobsabran Business - 14/03/2021 TripAdvisor review

Clean room, not big but enough. Bathroom is clean and have all the amenities. Checkin and checkout is fast and easy. Towel and bed sheet is clean and smell good, bed is properly fitted. Parking lot is easy as the hotel is not full

Dear Mr. Jdoloksaribu, Your review is gold for us and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Mercure, we strive to provide a superior service experience for every customer, therefore your suggestion & feedback is very important to us. Can not wait to see you and have you again at Mercure Jakarta Simatupang in the future. For further information or inquiry you may contact h6680-re@accor.com, we are happy to assist you. Sincerely yours, Heru Wibowo General Manager

Really poor food and beverages in both room service and breakfast

TripAdvisor rating 1.0/5

rajanoerhadi 18/02/2021 TripAdvisor review

This is my 5th time coming and I expect the same standard as previous visit. However, it was just below standard. Room is ok, the Covid19 protocol is really good. But, the room service and breakfast service was really bad. I need to wait 1 hour 10 mins to get my food coming in room with reminder after 50 mins. Ordered spaghetti and pizza. The spaghetti was not cooked well. I can feel the hardness of the spaghetti. On breakfast, entered for dine in 6.50, ordered at 7.00am (no buffet as in Covid19 protocol). 7.20am the the tea was coming, 7.30am I left the place and told the waitress just cancel it because it just took forever to wait.

Dear Mr. Raja Noerhadi, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6680-gm@accor.com. Sincerely, Heru Wibowo General Manager

Hopeless

TripAdvisor rating 1.0/5

gowriswaran1000 Business - 14/11/2020 TripAdvisor review

I don't understand how people think customer will come back if they treat customer like this. Basically I paid my entire room rent upon checkin. An advance lower than expected expenses was paid too as we (including hotel staff checked me in) agreed that it may be difficult to return the balance than settling extra spent. But room service started calling twice to pay as I exceeded the advance, though my room rent is there extra than I had stayed till that point. They had audacity to ask me to come down and pay in the middle of my dinner and international call. Aside I need to ask to get ear buds which is not provided unless I ask. I decided to vacate before I completed my stay as on the last night I received hopeless service by not providing coffee and milk powder even after I called and promised - showing off as I complained in the morning?? I was even worried my food will get spiked which I order. So I left in the morning.

Dear Valued Guest, Thank you for your review regarding your recent experience with us. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Warm regards, Heru Wibowo General Manager

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