Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 678 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  678 reviews

TripAdvisor Rating  4.5/5  840 reviews

Certificate of excellence 2023

perfect hotel for a weekend getaway!

Customer review rating 4.5/5

Ruli Friends - Confirmed reviews ALL

unforgettable and enjoyable experience, super clean and very comfortable with reasonable price, the ambience was good, the location was near to the city, complete amenities, delicious breakfast, the staff was nice.

Dear Ms. Ruli, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta... Thank you for sharing your feedback about your recent stay at the Mercure Jakarta Simatupang hotel. We are delighted to hear that you enjoyed your visit and that our team was provided you with good service. It’s wonderful to know that you had a pleasant experience with breakfast at Graffiti Restaurant. We take pride in offering a relaxing and convenient stay for our guests, and we’re pleased to hear that our room with good ambience, including the complete amenities have met your expectations. We look forward to welcoming you back on your future visits. Thank you once again for your kind words and for choosing the Mercure Jakarta Simatupang Hotel. We appreciate for your good review at our hotel platform that you have enjoyed your stay with us. Best regards, Hieronimus Supadma Front Office Manager

Neutral

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Upgraded to privillege but have room that not well prepared, door battery empty

Tamu yang terhormat , Salam hangat dari Mercure Jakarta Simatupang.. Terima kasih atas pilihan Bapak untuk menginap di hotel kami saat berkunjung ke Jakarta dalam berbisnis. Kami berterima kasih atas waktu yang diberikan untuk memberikan ulasan pada halaman platform review hotel kami. Kami mohon maaf atas ketidaknyamanan atas battery pintu kamar yang habis sehingga kami harus melakukan pergantian battery secepatnya. Hal tersebut terjadi diluar harapan kami , dan kami selalu berupaya memberikan pelayanan terbaik untuk semua tamu tanpa terkecuali. Berikan kami kesempatan untuk memberikan pelayanan lebih baik di rencana kunjungan Bapak selanjutnya di hotel kami di masa yang akan datang. Terima kasih dan salam hormat, Hieronimus Supadma Front Office Manager

Well and strategic location.

Customer review rating 2.0/5

Mashudi R. Couples - Confirmed reviews ALL

Poor guest services, not good food in breakfast and not good in cashier service.

Dear Mr Mashudi R., Warm greetings from Mercure Jakarta Simatupang... Thank you for your choice to stay at our hotel when you visit Jakarta. We are grateful for the feedback we received for analysis regarding efforts to improve service at our restaurant, especially for the breakfast menu and service at FB Cashier. At Mercure Jakarta Simatupang always strive to provide the best service to meet all the needs of our guests at the restaurant. For unproper service is not the standard of our hotel that we need to provide training for our new employees to suit guest needs. We ask that you be given time at a later date to be able to serve you well in a restaurant with a different menu that is more in line with current guests' expectations. Best regards, Hieronimus Supadma Front Office Manager

Cleanliness and hygiene issue during my stay

Customer review rating 3.0/5

Brenda P. Business - Confirmed reviews ALL

I stayed in Mercure Simatupang for company event, was jit really a pleasant experience during my stay since i found cockroah in my bathroom also we saw a big rat coming inside the meeting room where the company event held on the 19th floor. I think hotel management need to improve their cleanliness and hygiene. If i can attach a picture i would put it in.

Dear Mrs. Brenda, Warm greetings from Mercure Jakarta Simatupang... Thank you for staying at our hotel while on a business trip in Jakarta. We thank you for any feedback regarding your stay at our hotel. We are happy to read that you have actually enjoyed the services and products we have provided and met your expectations. We apologize for the experience where you found cockroaches in the bathroom and mice on the 19th floor area, where currently we continue to make routines to eradicate cockroaches and mice in all areas of the hotel, periodically increasing intensity for treatment pest control. Please allow us to sincerely apologize for this. We still hope that you can give us another opportunity to stay again on our next planned visit to Jakarta. Best regards, Hieronimus Supadma Front Office Manager

Good stay

Customer review rating 5.0/5

Seta Families - Confirmed reviews ALL

Well located. Goodview. Good stay. But the swimming pool must be cleaned frequently. Yesterday my child didn't swim because it was dirty

Yang terhormat Bapak Ibu Seta, Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas ulasan yang ditulis pada platform review di hotel kami. Kami senang bahwa Anda telah menikmati masa menginap di hotel kami dengan kamar yang sesuai preferensi Anda dengan view yang bagus dan Anda menyukai lokasi hotel kami yang strategis. Kami mohon maaf atas kondisi kolam renang yang memang sedang kami lakukan treatment setiap sebulan sekali, dimana kondisi air memang belum kembali jernih 100% seperti sedia kala. Kami tetap mengharapkan kedatangan Anda berikutnya di hotel kami dengan keluarga dan kami pastikan kondisi kolam renang siap untuk digunakan semua tamu di hotel. Terima kasih dan salam hormat kami, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 173 reviews 8.7/10 Location
  • 529 reviews 7.2/10 Room
  • 616 reviews 8.8/10 Service
  • 23 reviews 8.7/10 WiFi
  • 267 reviews 6.5/10 Cleanliness
  • 165 reviews 7.9/10 Breakfast
  • 129 reviews 5.2/10 Comfort
  • 26 reviews 3.1/10 Pool

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