Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 733 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  733 reviews

TripAdvisor Rating  4.3/5  951 reviews

Customer review rating 3.0/5

Nazri B. M. Business - Confirmed reviews ALL

The water gradient in the bathroom is not properly levelled, causing water to pond and take a long time to drain away. When I am bathing, the water also seeps towards the sink area. This issue is unacceptable as it affects usability and hygiene.

Dear valued guest Mr Nazri B. M. Warmest greetings from Mercure Jakarta Simatupang! Thank you for taking the time to share your concerns about your recent stay with us at Mercure Jakarta Simatupang. We apologize for the inconvenience caused by the issue with the water gradient in the bathroom. We understand that it must have been frustrating to experience water ponding and seeping towards the sink area, affecting the usability and hygiene of the bathroom. We take all feedback seriously and appreciate your honesty in bringing this matter to our attention. Please be assured that we will investigate this issue promptly and take necessary actions to rectify the problem. Our team will ensure that the bathroom is properly checked and repaired to meet our standards of quality and cleanliness. We value your feedback and would like to offer our sincerest apologies for any discomfort caused. Thank you for choosing Mercure Jakarta Simatupang. We hope to have the opportunity to welcome you back soon. Best regards, Mutia Sintalia Novera Guest Relation Officer

The staffs are very nice

TripAdvisor rating 3.0/5

Voyager63668855079 TripAdvisor review

I have a comfortable stay here. It's near the MRT station and the mall that has restaurants and supermarket. The bed and pillows were comfy. However the shower drain had some smell. The Indonesian food in the breakfast line was good. The staffs are very nice. Probably the best hotel in this area.

Dear Valued guest Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 5.0/5

Yoana B. Families - Confirmed reviews ALL

Good experience and recommend for short staycatio

Dear Yoana B. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 4.5/5

Joy E. Business - Confirmed reviews ALL

The room is cleaned everyday

Dear Joy E. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 1.5/5

Andrew W. Families - Confirmed reviews ALL

This is the most absurd mercure hotel i have ever stayed. the will charge you 50k rupiah just to lend you set of cutleries and plates. my wife will stay here no more.

Dear Mr andrew w. Warmest greetings from Mercure Jakarta Simatupang We're sorry to hear that your experience at Mercure Jakarta Simatupang didn't meet your expectations. We apologize for the issue with the cutlery and plate charges, and we're reviewing our policies to ensure transparency and fairness. Your feedback is valuable and we hope you'll give us another chance to welcoming you back in near future Warmth Regards Mutia Sintalia Novera Guest Relation Officer

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Other web-users rate our hotel

  • 203 reviews 8.7/10 Location
  • 873 reviews 8.2/10 Room
  • 1,499 reviews 9.3/10 Service
  • 40 reviews 5/10 WiFi
  • 1,072 reviews 9.2/10 Food
  • 509 reviews 8.4/10 Cleanliness
  • 322 reviews 8.8/10 Breakfast
  • 21 reviews 3.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.