Mercure Jakarta Simatupang

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Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.1/5 379 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

Telephone +62 21 75999777

Fax +62 21 75999798

Contact email

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS:-6.290801, 106.780471

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our accommodation(s)

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Our guest reviews

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  379 reviews

TripAdvisor Rating  4.0/5  685 reviews

So so stay

Customer review rating 3.0/5

A. K. S. Business - Confirmed reviews ALL

Overall there is no much change in this hotel. The room is ok.

Dear Mr. Koon s. A., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review regarding Breakfast and Gym Equipment, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Staycation

Customer review rating 4.5/5

Farrie F. Families - Confirmed reviews ALL

The hotel is clean, the facilities in the room are complete and the hotel facilities are also good… The swimming pool although small but comfortable feels like a swimming pool at home…

Dear Mrs. F., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Good stay

Customer review rating 4.0/5

K. Families - Confirmed reviews ALL

Nice facility for short transit in Jakarta.

Dear Mr. K. Kuswanto, It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Customer review rating 4.0/5

Yoniza Families - Confirmed reviews ALL

Good location, good service, nice breakfast but less varian menu, air conditioner not cold, there are a lot of ants in the room.

Dear Mrs. Yoniza Sherly H., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Nice

Customer review rating 5.0/5

Santi Couples - Confirmed reviews ALL

All is good

Dear Mrs.Susanti S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Customer review rating 4.5/5

Ferdiyan S. Couples - Confirmed reviews ALL

We recently stayed for 5 nights at this hotel, very well located and easy access to main roads. Hospitality, cleanliness is superb the room itself is very well sound proofed we barely hear any noise from the street in from of the hotel. Definitely a very good hotel alternative for business or short stay in Jakarta

Dear Mr. Ferdiyan Eka S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Nice and complete amenities

Customer review rating 4.0/5

C. Couples - Confirmed reviews ALL

The room need more inspection regarding the defects. The sealent are fungus in shower area, the ac is not really cool, and the mini bar is not cool at all (broken). However it was a nice room but sure need more touchups and maintenance.

Dear Mrs. C. Cherly, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

well located

Customer review rating 4.5/5

Oscar Business - Confirmed reviews ALL

nice staff clean room

Dear Mr. Oscar S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

located not too far from my office and close the the MRT station

Customer review rating 4.0/5

W. Business - Confirmed reviews ALL

good breakfast and fast respond for room service.

Dear Mr. A W., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Great hotel in simatupang area

Customer review rating 5.0/5

Peter C. Business - Confirmed reviews ALL

I was in 24 hour quarantine for Covid travel and chose Mercure Simatupang as it has always been a great hotel to stay at. Staff are very helpful and friendly. Rooms are comfortable and well set out for work and relaxation.

Dear Mr. Peter John C., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review regarding ALL Accor Loyalty Membership program, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Well located and good stay

Customer review rating 4.0/5

Murty M. P. Solo - Confirmed reviews ALL

As I attend a meeting in the Lebak Bulus area, my stay at Mercure Simatupang Hotel ease my going. The facilities in the Mercure Simatupang also ease my other activities to run.

Dear Mrs. Mourty Magda P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

So so

Customer review rating 3.0/5

Eko A. Business - Confirmed reviews ALL

The room is bad smell (smoke)

Dear Mr. E., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Excellent value staff very friendly and very helpful

Customer review rating 4.5/5

Philip M. T. Business - Confirmed reviews ALL

Upon checking in staff very helpful and professional nothing was too much trouble . Room very very clean with all the amenities , free breakfast was very nice too well done !

Dear Mr. Philip Mackenzie T., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Good stay

Customer review rating 4.5/5

P. S. Y. Solo - Confirmed reviews ALL

Very good

Dear Mrs. Sun YI P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Comfortable quiet room well located

Customer review rating 3.0/5

Graham O. Business - Confirmed reviews ALL

Forced to stay here as part of pointless one night quarantine protocols. Staff were super polite and professional. Room was surprisingly quiet (due to double glazing) given it’s prospximity to the ring road. Great view of the mountains to the south of Jakarta. Quarantine package included food which was all served lukewarm which was very disappointing. Overall, my review should be seen through the lense of it being a quarantine stay. I would stay here again based on the room being quiet, the bed being comfortable, wifi good and the excellent location.

Dear Mr. Graham John O., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Hardly acceptable

Customer review rating 1.5/5

Mohamed M. H. Business - Confirmed reviews ALL

The room was very small and not well taken care of TV bad reception. Handset of the phone not working so I had to talk to reception through the phone speaker. Expresso machine in bad shape hardly clean . Kettle was very dirty. I've asked the reception to help me with changing currency did not bother to help just go to any foreign change office without giving directions. Bathroom was dirty and not washed properly. For the money I paid I think what I got was very poor.

Dear Mr. Mohamed Mahmoud h. Ibrahim A., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Excellent arrangement

Customer review rating 4.5/5

Lisa Business - Confirmed reviews ALL

For quarantine hotel, I book at the airport, only took 10 minutes until I enter the car. Then while I arrived hotel, until check in, all the procedures only take 5 minutes, very well arrangements for all staffs. Dinner and breakfast also delicious

Dear Mrs. Elisabeth M., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Good hotel in the south jakarta

TripAdvisor rating 5.0/5

bobsabran Business - TripAdvisor review

Clean room, not big but enough. Bathroom is clean and have all the amenities. Checkin and checkout is fast and easy. Towel and bed sheet is clean and smell good, bed is properly fitted. Parking lot is easy as the hotel is not full

Dear Mr. Jdoloksaribu, Your review is gold for us and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Mercure, we strive to provide a superior service experience for every customer, therefore your suggestion & feedback is very important to us. Can not wait to see you and have you again at Mercure Jakarta Simatupang in the future. For further information or inquiry you may contact h6680-re@accor.com, we are happy to assist you. Sincerely yours, Heru Wibowo General Manager

Really poor food and beverages in both room service and breakfast

TripAdvisor rating 1.0/5

Raja Darmawan N TripAdvisor review

This is my 5th time coming and I expect the same standard as previous visit. However, it was just below standard. Room is ok, the Covid19 protocol is really good. But, the room service and breakfast service was really bad. I need to wait 1 hour 10 mins to get my food coming in room with reminder after 50 mins. Ordered spaghetti and pizza. The spaghetti was not cooked well. I can feel the hardness of the spaghetti. On breakfast, entered for dine in 6.50, ordered at 7.00am (no buffet as in Covid19 protocol). 7.20am the the tea was coming, 7.30am I left the place and told the waitress just cancel it because it just took forever to wait.

Dear Mr. Raja Noerhadi, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6680-gm@accor.com. Sincerely, Heru Wibowo General Manager

Hopeless

TripAdvisor rating 1.0/5

gowriswaran1000 Business - TripAdvisor review

I don't understand how people think customer will come back if they treat customer like this. Basically I paid my entire room rent upon checkin. An advance lower than expected expenses was paid too as we (including hotel staff checked me in) agreed that it may be difficult to return the balance than settling extra spent. But room service started calling twice to pay as I exceeded the advance, though my room rent is there extra than I had stayed till that point. They had audacity to ask me to come down and pay in the middle of my dinner and international call. Aside I need to ask to get ear buds which is not provided unless I ask. I decided to vacate before I completed my stay as on the last night I received hopeless service by not providing coffee and milk powder even after I called and promised - showing off as I complained in the morning?? I was even worried my food will get spiked which I order. So I left in the morning.

Dear Valued Guest, Thank you for your review regarding your recent experience with us. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Warm regards, Heru Wibowo General Manager

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