Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 727 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  727 reviews

TripAdvisor Rating  4.3/5  960 reviews

Customer review rating 3.5/5

Hendro M. Families - Confirmed reviews ALL

Nice and tidy rooms

Dearest hendro m., Warm greetings from Mercure Jakarta Simatupang! We appreciate your rating and are happy to hear that you enjoyed your room. Your feedback is valuable to us as we continuously strive to improve our guests’ experience. Best Regards, Khairia Rista Front Office Manager

Customer review rating 1.5/5

Ricardo S. D. S. Business - Confirmed reviews ALL

First of all, the sink in my room was clogged. In addition, there was a very bad smell on my floor, which made my stay uncomfortable. At checkout, I asked about my invoice, but the receptionist informed me that it was not possible due to the early checkout. However, as of December 31st, I still have not received my invoice.

Dear Ricardo S. D. S., Warms greetings from Mercure Jakarta Simatupang! Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the clogged sink, unpleasant odor on your floor, and the delay in receiving your invoice. This is certainly not the standard we aim to deliver. Please rest assured that we have forwarded your concerns to our housekeeping and maintenance teams for immediate follow-up, to prevent similar issues from happening again. Regarding your invoice, we are currently checking it with our front office team and will send it to you as soon as possible. We truly appreciate your feedback as it helps us improve our service. We hope to have the opportunity to welcome you back for a better experience in the future. Best Regards, Khairia Rista Front Office Manager

Customer review rating 5.0/5

Gunasegaran M. Business - Confirmed reviews ALL

Second time staying at Mercure. Pleasant stay.

Dear Gunasegaran M. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

I like the place, the atmosphere is calm, the service is very friendly, the food is all delicious, the rooms are also cl

TripAdvisor rating 5.0/5

KENZIE A TripAdvisor review

I like the place, the atmosphere is calm, the service is very friendly, the food is all delicious, the rooms are also clean and aesthetic...

Dear Valued Guest Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us the good stars! We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

Customer review rating 2.0/5

C. Y. C. Business - Confirmed reviews ALL

I stay in this hotel regularly. The room is in need of refreshing. Bathroom floor tiles are chipped. Toilet roll holder is loosely fitted and falling off soon. The corner and ceiling of the room are dusty.

Dear Mr. C. Y. C. Warmest greeting from Mercure Jakarta Simatupang! Thank you for taking the time to share your concerns about your recent stay with us at Mercure Jakarta Simatupang. We apologize for the issues you've experienced with your room, particularly the chipped bathroom floor tiles, loose toilet roll holder, and dusty corners and ceiling. We appreciate your loyalty to our hotel and are sorry that we've not met your expectations in these areas. Please be assured that we take your feedback seriously and will address these issues promptly. Our maintenance team will inspect and repair the bathroom floor tiles and toilet roll holder, and ensure that the room is thoroughly cleaned to meet our standards. We'll also review our room maintenance procedures to prevent similar issues in the future. Your feedback is invaluable in helping us improve our services. If there's anything we can do to make your next stay more comfortable, please don't hesitate to let us know. We're committed to providing you with a pleasant and refreshing experience. Thank you for choosing Mercure Jakarta Simatupang. Best regards, Mutia Sintalia Novera Guest Relation Officer

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Other web-users rate our hotel

  • 211 reviews 8.7/10 Location
  • 885 reviews 8.4/10 Room
  • 1,567 reviews 9.4/10 Service
  • 42 reviews 5.7/10 WiFi
  • 1,124 reviews 9.2/10 Food
  • 532 reviews 8.6/10 Cleanliness
  • 346 reviews 8.9/10 Breakfast
  • 21 reviews 3.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.