Mercure Jakarta Simatupang 4 stars

- The non smoking room was full, so I get the smoking room instead. - The hair dryer did not work - The fawcet/valve for the toilet was leak - The meals late quite often - The shower glass door can not be closed properly.

Satisfying

Excellent

Overall is good

good food

Love your suite room, very homie and my fam asked to extend 1 night and change plan because they feel so comfort, cleanliness good, delicious food. But for breakfast, even hotel provide gloves, mostly guests not use it, so I think theres so many hands touch the spoon for food and less hygiene. Its better the staff serve guests with gloves so the spoon will be more hygiene. So many guests around without masker, late refill for omelette. And in room, the pot for tea less clean, below the coffee maker theres a slick of water. But still your suite room is the best.

Thanks Mercure Simatupang for the daily food, it has improved since my previous quarantine on September. Kind of food and dressing vary very well. Taste is so good. Room for improvement is tea bag and sugar availability. Please add more sugar sachet and tea bags.

Good service, good room and good food.

Comfort

I stayed for few days in Nov 2020. Paid full for room. As agreed with receptionist put in 500000 advance instead of 10… as if I spend less difficult to return. Spend more and settle balance during checkout was agreed. But after few days upon delivering dinner room service called to inform that my advance has exceeded and I have to pay. Again one more call to ask if I can come down and pay. This happened in the midst of my dinner and overseas calls. Also I had paid room rent for next three days. I objected and complained next day morning and put advance more than required. When I returned in evening I received poor service that inspite of not updating amenities in room and calling to send, it was never sent. The sloppy service was evident because I complained in the morning. Looking at that I was worried that my food will be spiked. Next day I checked out prematurely. I have never faced before with any hotel like this. For all this the company which booked me in is their regular customer and is nearby.

nice room, healthy environment

I don't understand how people think customer will come back if they treat customer like this. Basically I paid my entire room rent upon checkin. An advance lower than expected expenses was paid too as we (including hotel staff checked me in) agreed that it may be difficult to return the balance than settling extra spent. But room service started calling twice to pay as I exceeded the advance, though my room rent is there extra than I had stayed till that point. They had audacity to ask me to come down and pay in the middle of my dinner and international call. Aside I need to ask to get ear buds which is not provided unless I ask. I decided to vacate before I completed my stay as on the last night I received hopeless service by not providing coffee and milk powder even after I called and promised - showing off as I complained in the morning?? I was even worried my food will get spiked which I order. So I left in the morning.

clean and good service according COVID-19 Protocols

This is my 4th time stay in mercure. Overall mercure is best hotel with best quality

I found used bath soap and shampoo on my room