Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 676 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  676 reviews

TripAdvisor Rating  4.5/5  840 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.0/5

Esut Business - Confirmed reviews ALL

All very good

Kepada Yth. Bapak Esut, Salam hangat dari Mercure Jakarta Simatupang... Terima kasih telah memilih hotel kami saat berkunjung ke Jakarta area Simatupang untuk acara bisnis.. Kami sangat senang membaca ulasan Bapak pada platform review di hotel kami, dengan skor terbaik. Adapun suatu kehormatan bagi kami bahwa semua tamu telah merasakan kepuasan saat menginap bersama hotel kami dengan segala pelayanan terbaik dan produk makanan dan kamar yang telah kami berikan sudah memenuhi kebutuhan. Merupakan tanggung jawab kami untuk memberikan pelayanan terbaik untuk semua tamu yang menginap atau meeting di hotel agar sesuai ekspektasi. Kami mengunggu kedatangan Anda berikutnya di hotel kami pada rencana kunjungan berikutnya di hotel kami. Hormat kami, Hieronimus Supadma Front Office Manager

good service

Customer review rating 4.0/5

Arief A. Business - Confirmed reviews ALL

room was clean, fast response, good communicate

Yang terhormat Bapak Arief a. , Salam hangat dari Mercure Jakarta Simatupang... Terima kasih telah memilih hotel kami saat Ibu berkunjung ke Jakarta area Simatupang.. Kami sangat senang membaca ulasan Bapak pada Google platform review ini dengan skor terbaik bintang 5. Adapun suatu kehormatan bagi kami bahwa semua tamu telah merasakan kepuasan saat menginap bersama hotel kami dengan segala pelayanan terbaik dan produk makanan dan kamar yang telah kami berikan sudah memenuhi kebutuhan. Merupakan tanggung jawab kami untuk memberikan pelayanan terbaik untuk semua tamu yang menginap atau meeting di hotel agar sesuai ekspektasi. Kami mengunggu kedatangan Ibu berikutnya di hotel kami pada rencana kunjungan berikutnya di hotel kami. Terima kasih atas ulasan yang Bapak berikan kepada kami . Hormat kami, Hieronimus Supadma Front Office Manager

not good enough

Customer review rating 3.5/5

A.friedrich J. Business - Confirmed reviews ALL

i think there is below accor standard. I feel registration procces, room, facilities is not good enough.

Dear Mr. A. Friedrich J., Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta for your business purpose.. I am sorry that your experience did not met your expectation, especially for check in process need to be improve and we will do for training for all staff for better service to guest. Actually to upgrade facilities , we do some renovation on the 3rd floor to build so many meeting rooms and we have changed all the TV in the room become Smart TV that all guest may access to YouTube and Netflix when stay with us. However, Please give us more chance to give you better service in your next trip . We look forward to welcoming you soon. Thank you and best regards, Hieronimus Supadma Front Office Manager

Clean and nice stay

Customer review rating 4.5/5

Randall Business - Confirmed reviews ALL

Nice staff clean and nice stay near our office

Dear Mr. Randall, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta for your business purpose.. We extend our heartfelt gratitude to you for sharing your recent experience at Mercure Jakarta Simatupang . We're thrilled to know that our team went above and beyond to ensure your stay was nothing short of extraordinary. It's truly rewarding to hear that you enjoyed our services and facilities to the fullest. We're committed to continuously improving our offerings to exceed your expectations on your future visits. Hope you will be our repeater guest due to the our hotel nearby your company. Wishing you many more delightful experiences with us in the future. Best regards, Hieronimus Supadma Front Office Manager

Bad

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Cockroach in the room and very old stuff, no surprise + some hairs 🤢

Dear Valued guest , Warm greetings from Mercure Jakarta Simatupang.. Thank you for your choice to stay with us in the South Jakarta area. We apologize for the circumstances that caused you to write a negative review on the review platform at our hotel. We are so sorry that your staying experience did not meet your expectations during your stay. We always carry out cockroach treatment in all rooms periodically to reduce the spread of cockroaches in our hotel. We will pay more attention to room cleanliness so that it meets hotel standards. We ask that you be given another opportunity to provide better service on your next planned visit to our hotel. Please provide us with information before your next arrival by sending an email to: h6… and or to What'sApp number: +62… Thank you and Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 170 reviews 8.5/10 Location
  • 523 reviews 7.2/10 Room
  • 608 reviews 8.8/10 Service
  • 23 reviews 8.4/10 WiFi
  • 261 reviews 6.6/10 Cleanliness
  • 165 reviews 7.8/10 Breakfast
  • 129 reviews 5/10 Comfort
  • 27 reviews 2.8/10 Pool

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