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Mercure Jakarta Simatupang 4 stars

TripAdvisor rating 4.0/5 650 reviews
Mercure Jakarta Simatupang
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+ 24 Services
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Room 1

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Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440
jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodations

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: 3
  • Area: From 20m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 1 king-size bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 48m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level Graffiti restaurant provides an International buffet for breakfast and lunch. An a la carte menu consisting of international and local traditional dishes is also available for breakfast lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Photo non contractuelle / Strictly non binding

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Photo non contractuelle / Strictly non binding

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118 m²

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,516 reviews

tripadvisor

TripAdvisor Rating 4.0/5

650 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

not great

TripAdvisor rating 4.0/5

bernardaew Business - 19/01/2020 TripAdvisor review

The AC way too hot and it took until the early hours to be cool. the Iron was not clean and ruined my white shirt... finally coffee in the room is not ok (but the cappuccino at the breakfast made up for that)

Great location, friendly staffs and good breakfast

TripAdvisor rating 4.0/5

Passenger00512223467 Business - 19/01/2020 TripAdvisor review

The hotel staffs are very helpful and friendly. The room is bright and clean. However, the housekeeper has forgot to supply us the bath towels on the last night. But when we called; staff has brought the towels to us right away.

very poor quality food for breakfast

Customer review rating 4.3/5

Dennis Business - 16/01/2020 Confirmed reviews ALL

Room was ok, no complains but the breakfast served needs alot of improvement. 1) the burbur i took was cold, kitchen actually heat it up but by the time it was presented to me i was already full so i took just 2 mouths and also felt it was too salty. 2) there were flies in some of the sauces. 3) around 8am, alot dishes were not filled up, many serving bowls were empty.

Dear Mr. Dennis L., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review especially our food quality for breakfast, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Satisfactory

Customer review rating 4.3/5

Daxter C. Business - 16/01/2020 Confirmed reviews ALL

- Currently there is only 1 track mill in the gym and the waiting time can vary between 20 to 30 min Hope that Mecure Hotel can increase number of track mill and expand the space of gym - Do consider having Privilege room not at the corner of each corridor - More variety of food eg include Chinese tim sum during breakfast

Dear Mr. Daxter C., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review especially your concern about track mill and variety of food, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Leaking bedroom

Customer review rating 4.3/5

Justin Y. Business - 13/01/2020 Confirmed reviews ALL

The recent trip was horrible. Water leaking from the A/C kept me awake the whole night. I was waiting to see when housekeeping would sort it out. It when on for 2-3 days. All they did was place towels on the floor. BTW the towels provided were like sand paper; old and rough. Water bottle provided was in glass bottles. Not practical to bring out for trips.

Dear Mr. Justin Y., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted about AC and towel have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Regarding Water bottle provided has changed in glass bottles this program to support our planet 21 with no plastic campaign. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pika Indriyati Front Office Manager

Love this place

Customer review rating 4.3/5

Inez Families - 13/01/2020 Confirmed reviews ALL

Near MRT and good food around

Dear Mrs. Inez S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Homely and excited

Customer review rating 4.3/5

Nurcahyo A. Business - 12/01/2020 Confirmed reviews ALL

Many times and always coming again stay in this hotel was amazing and excited. All crew member was fully friendly and make me feel at home along a family.

Dear Mr. Nur Cahyo Adi P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Hotel Mecure

Customer review rating 4.3/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

Hotel room ok but the breakfast needs improvement.

Dear Mr. Kok Peng S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. Please accept our sincere apologies as your experience did not meet fully your expectations, especially your concern about our breakfast. As we noted from your review, serious actions and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. On behalf of my teams, I once again sincerely thank you for sharing your experience, and we hope your next visit will be even more pleasant. Sincerely, Heru Wibowo General Manager H6…

satisfied

Customer review rating 4.3/5

B. Couples - 08/01/2020 Confirmed reviews ALL

the room was comfortable, service good, however i am not book with breakfast so i dont taste the food. when check in i must wait 15 - 20 minutes. only these makes me dissapointed.

Dear Mr. B., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. However please accept our sincerely apologize about your concern for the check in process which is not meet your expectation, to continually improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Enjoyable Good room and excellent service and facilities

Customer review rating 4.3/5

Bob S. Couples - 06/01/2020 Confirmed reviews ALL

Relaxing - enjoyed light refreshments on 19 floor - eassy access makes the hotel of choice and friendly staff and reception service However itis difficult to book directly because the Mercure website gives an incorrect tax and service addition to the price so I did not wnat to make the nbooking using the Mercure Hotel website - I had to use a different booking website, Mercure should check this as it is not always convenient to have to use another website to book the Mercure hotel

Dear Mr. Robert S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely apologize that your experience did not meet your expectations during the reservation process. In regards to your concern, we do check the tax and service calculation was correct on our website. Mr. S. you may open the following link https://all.accor.com/hotel/6680/index.en.shtml for booking process or you may contact us directly trough email h6… or phone at +6…. I truly appreciate you took the time to share the issues met in our hotel and Should you need any assistance for your next booking or some issues be still pending during booking process, please do not hesitate to contact me personally at h6… Sincerely, Pika Indriyati Front Office Manager

good services, comfortable and clean rooms

Customer review rating 4.3/5

Bambang H. Business - 06/01/2020 Confirmed reviews ALL

Breakfast menu is quite complete and healthy, comfortable waiting room and friendly reservation service. Good Job for Mercure Jakarta Simatupang Hotel

Dear Mr. Bambang H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…
Customer review rating 4.3/5

M F. Y. Couples - 06/01/2020 Confirmed reviews ALL

Comfort room, excellent service..

Dear Mr. M Fajrin Y., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Fantastic new year event

Customer review rating 4.3/5

A.h. A. Friends - 03/01/2020 Confirmed reviews ALL

I spend fantastic night event with friends at the hotel

Dear Mr. A., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Always a fan of mercure

Customer review rating 4.3/5

Via Families - 30/12/2019 Confirmed reviews ALL

The privilege room is quite spacious and worth it price. Breakfast was good. and the hospitality of the people was quite special.

Dear Mrs. Votivia M., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

the stay was good with a very nice staff and smiling front desk

Customer review rating 4.3/5

Abhay M. Business - 26/12/2019 Confirmed reviews ALL

the gym was good although a little small. the restaurent is serving good buffet for breakfast and lunch. all the staff are very friendly and cooperative. overall experience was very satrisfactory.

Dear Mr. Abhay Swarup m., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Satisfaction

Customer review rating 4.3/5

Muhamnad R. Business - 25/12/2019 Confirmed reviews ALL

No, scissor in the room to cut my mustache

Dear Mr. Muhammad r., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. We do apologize regarding your concern about no scissor in the room, actually it will be based on guest request. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Amazing , especially the Breakfast

Customer review rating 4.3/5

N. ,. S. Couples - 23/12/2019 Confirmed reviews ALL

Much appreciated if the Traditional Indonesian drinks and local snacks e.g " bubur sumsum" will be more varieties.

Dear Mr. S. N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager

Excellent!

Customer review rating 4.3/5

Restu B. Couples - 23/12/2019 Confirmed reviews ALL

Thank you for the hospitality, the room is simply well equipped and clean. Thank you very much also for the birthday amenities, appreciated! Thank you for Pak Komang and Housekeeping team, and Front Office for the efficient check in process. Look forward to stay there again!

Dear Mr. Restu B., We are very grateful and thankful for your very positive review following your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team and am very sure that this feedback will serve as an encouragement to continuously perfect our guest experience. In order to keep improving our services, would you please mind to share more details and orientate our efforts? It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager

Good and fast service

Customer review rating 4.3/5

Erwin B. Business - 22/12/2019 Confirmed reviews ALL

Feel so comfortable

Dear Mr. Erwin B., We are very pleased to receive your great feedback regarding your stay in Mercure Jakarta Simatupang. We noted that you share a very positive global comment while you also rated your “How satisfied are you with Accor’s loyalty programme?, The value for money?, Our staff?, Your breakfast?, Your accommodation? And Your arrival and check-in? ” with a lower 70/100 score. We always strive to deliver our best services to our Le Club Accorhotels members, our priority guests. In order to keep improving our services, would you please mind to share more details and orientate our efforts? It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experiences. Looking forward to welcome you again and should you need any further assistances, please do not hesitate to contact me directly H6… Sincerely, Pika Indriyati Front Office Manager

I really adore the staff , they are extremely welcoming , a very kind hospitality of them.

Customer review rating 4.3/5

Imane A. E. M. Business - 22/12/2019 Confirmed reviews ALL

They always have the smiley face in front of their guests , They surprised me while my check out by celebrating my birthday it was 22 Nov , i really do not know how to thank them . Very nice and kind staff

Dear Mr. Imane A., We are very grateful and thankful for your very positive review following your stay in Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback and maximum score from our valued guests. I will share your comments with our team and am very sure that this feedback will serve as an encouragement to continuously perfect our guest experience. In order to keep improving our services. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor; please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html Thank you again for sharing your experience, and please do not hesitate to contact me directly at H6… for your future references. Sincerely, Pika Indriyati Front Office Manager
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