Customer review rating (ALL Rating) 4.2/5 547 reviews
Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.
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Mercure Jakarta Simatupang
Jl R A Kartini No 18, Lebak Bulus
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Access: 500 m / 0.31 mi 10 min walk / 20 min drive
Access: 800 m / 0.5 mi 5 min walk / 2 min drive
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Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.
Our guest reviews
100% genuine reviews from our guestsFind out more
The room overall is moderate clean.
Customer review rating 3.5/5
Rachel T. Business - Confirmed reviews ALL
Location of the hotel - good, the cleanliness -average, the breaksfast is lower than average. Table is not clean and utensils is not complete with new table setup. The coffee machine is not workable.
Dear Ms. Pei Pei T., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager
Customer review rating 4.5/5
Na Solo - Confirmed reviews ALL
Customer review rating 4.0/5
Pieter P. Business - Confirmed reviews ALL
Dear Mr. Pieter P. D., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager
Customer review rating 4.5/5
Marco Business - Confirmed reviews ALL
Its always a pleasure to stay in your hotel. Staff friendly and helpfull.
Thank You Mercure
TripAdvisor rating 5.0/5
natanaelsinuraya TripAdvisor review
the best stay experience i have. Warm and very accomodative welcome. Good food, lovely room. Welcome drink with a wide option to choose. All the equipment in the room are very clean and arranged with very cautioness.
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price