Mercure Jakarta Simatupang 4 stars

Name: Hotel in JAKARTA - Mercure Jakarta Simatupang - Accorhotels - ALL
Address: Jl R A Kartini No 18, Lebak Bulus, JAKARTA, 12440, Indonesia
Telephone: +622175999777
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 633 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

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Mercure Jakarta Simatupang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Simatupang is an excellent choice for both business and leisure travellers. The hotel has 230 rooms with high speed WiFi Internet access, well-equipped meeting rooms, as well as a rooftop bar with stunning views of Jakarta. Great shopping options are within reach at Pondok Indah Mall, Cilandak Townsquare, Gandaria City and Poins Square.

Strategically located in the South Jakarta business district, Mercure Jakarta Simatupang has easy access to Soekarno-Hatta International Airport through the JORR toll. Mercure Jakarta Simatupang is the perfect choice for your home away from home on your business trip and to explore Jakarta on your holiday.

Mercure Jakarta Simatupang is the ideal base for exploring the Ragunan zoo, Taman Mini Indonesia Indah and Situ Babakan. Enjoy shopping experience at Pondok Indah Mall, Cilandak Townsquare, Gandaria City, Pejaten Village and Point Square.

Welcome to Mercure Jakarta Simatupang, a stylish hotel in South Jakarta with easy access to business areas, MRT station and shopping spots.
To ensure your safety, we intensified our hygiene and prevention measures with ALLSAFE and CHSE certifications.

Heru Wibowo, Hotel Manager

ALLSAFE approved hotel

Hotel extras

Walking distance to MRT Jakarta Station
10 Minutes to Pondok Indah Mall & Cilandak Town Square
4 stylish meeting rooms for accommodate your business event or social event
Rooftop Bar with the best view of Jakarta Skyline
Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

Room

Standard 1 King-size bed

3 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Superior Room 1 king-size bed

3 persons
24 m² / 258 sq ft

Bedding 2 x King size bed(s)
Views: City View
Accessible room

Room

Superior Room 2 Single Beds

2 persons
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: City View
Accessible room

Room

Privilege Room 1 King Bed

3 persons
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Suite 1 King Size Bed

3 persons
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

+62 21 75999777

+62 21 75999798

Railway station
Highway exit

PONDOK INDAH

Highway exit

Access: 500 m / 0.31 mi 10 min walk / 20 min drive

MRT LEBAK BULUS STATION

Railway station

Access: 800 m / 0.5 mi 5 min walk / 2 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Pleasant hotel

ManngaDua Business - 11/28/2023 TripAdvisor review

The hotel is located along busy toll way and access to tall is good to move around. It takes about an hour from the airport. Atmosphere of the hotel is pleasant with bright lobby. The room is desiged in practical way and compact. Most importantly, it is very clean and comfortable. The shower water is kind of lukewarm and was not very hot. It is still ok. The amenities are minimal and they are eco friendly. Regardless of brands, Accor hotel group keeps good standards. I got a high floor room at the corner overlooking city. I will stay here again if there is another trip coming up.

Cld be better maintained

Yinzhen Business - 11/26/2023 Confirmed reviews ALL

The room allocated had mouldy blinds in the shower, design of toilet is in such that water will always flow out of shower towards toilet bowl area. Removed towel and bathrobe from housekeeping wasn’t replaced with new ones. Light control is for the whole room+toilet, not able to control lighting at different parts of the room separately.

Dear Zhen Y., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agus Saptiawan Operation Manager

check-in process very long

Rudi P. Business - 11/25/2023 Confirmed reviews ALL

check-in process very long lighting in dining room underexposed

Dear Rudi p., Warm greetings from Mercure Jakarta Simatupang. Thank you very much for taking your valuable time to write such a great review on the Google platform. All feedback from guests helps us understand expectations and improve to serve better. We will share this review with our colleagues and hotel management, to improve service at check-in as well as all matters regarding lighting in the restaurant, so that service will be better in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Well located close to MRT

Anonymous Business - 11/22/2023 Confirmed reviews ALL

Unfortunately little bit feel uncomfort during this stay. My towel were not replaced, amenities were not added and hair dryer were not exist.

Dear Mr. Arif W., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, , especially for towels and amenities . Hopefully that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

Perfect Stay & Improvement

Anonymous Business - 11/17/2023 Confirmed reviews ALL

There is one improvement need to be addressed that i observed regarding check in process. When I'm arrived at hotel around in the evening, the room is not ready and still being disinfectant. i feel so tired, however hotel reception allows us to wait in restaurant and support with free drinks while waiting. The others are perfect. thank you.

Dear Mr. Angga P., We very much appreciate your reviews regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive a feedback. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially for preparation room readiness will always be the main focus to improve our services. Thank you again for sharing your experience, and we hope your next visit will be better than previous one. Best regards, Heru Wibowo General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

154 reviews 9.1/10 Location
452 reviews 7.2/10 Room
530 reviews 9.1/10 Service
30 reviews 8/10 WiFi
233 reviews 6.4/10 Cleanliness
152 reviews 7.6/10 Breakfast
108 reviews 5.3/10 Comfort
24 reviews 3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.