Mercure Jakarta Simatupang 4 stars

Name: Hotel in JAKARTA - Mercure Jakarta Simatupang - Accorhotels - ALL
Address: Jl R A Kartini No 18, Lebak Bulus, JAKARTA, 12440, Indonesia
Telephone: +622175999777
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 628 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

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Mercure Jakarta Simatupang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Simatupang is an excellent choice for both business and leisure travellers. The hotel has 230 rooms with high speed WiFi Internet access, well-equipped meeting rooms, as well as a rooftop bar with stunning views of Jakarta. Great shopping options are within reach at Pondok Indah Mall, Cilandak Townsquare, Gandaria City and Poins Square.

Strategically located in the South Jakarta business district, Mercure Jakarta Simatupang has easy access to Soekarno-Hatta International Airport through the JORR toll. Mercure Jakarta Simatupang is the perfect choice for your home away from home on your business trip and to explore Jakarta on your holiday.

Mercure Jakarta Simatupang is the ideal base for exploring the Ragunan zoo, Taman Mini Indonesia Indah and Situ Babakan. Enjoy shopping experience at Pondok Indah Mall, Cilandak Townsquare, Gandaria City, Pejaten Village and Point Square.

Welcome to Mercure Jakarta Simatupang, a stylish hotel in South Jakarta with easy access to business areas, MRT station and shopping spots.
To ensure your safety, we intensified our hygiene and prevention measures with ALLSAFE and CHSE certifications.

Heru Wibowo, Hotel Manager

ALLSAFE approved hotel

Hotel extras

Walking distance to MRT Jakarta Station
10 Minutes to Pondok Indah Mall & Cilandak Town Square
4 stylish meeting rooms for accommodate your business event or social event
Rooftop Bar with the best view of Jakarta Skyline
Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

Room

Standard 1 King-size bed

3 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Superior Room 1 king-size bed

3 persons
24 m² / 258 sq ft

Bedding 2 x King size bed(s)
Views: City View
Accessible room

Room

Superior Room 2 Single Beds

2 persons
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: City View
Accessible room

Room

Privilege Room 1 King Bed

3 persons
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Suite 1 King Size Bed

3 persons
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

+62 21 75999777

+62 21 75999798

Railway station
Highway exit

PONDOK INDAH

Highway exit

Access: 500 m / 0.31 mi 10 min walk / 20 min drive

MRT LEBAK BULUS STATION

Railway station

Access: 800 m / 0.5 mi 5 min walk / 2 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

well

Ferdi A. P. Business - 9/19/2023 Confirmed reviews ALL

laundry proses...sometimes problem...

Dear Ferdi A., Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas waktu yang diberikan untuk memberikan ulasan pada Trustyou system platform di hotel kami. Kami sangat berterima kasih atas ulasan Anda mengenai kunjungan Anda di Mercure Jakarta Simatupang. Sangat menyenangkan bagi kami untuk menerima umpan balik dari para tamu yang menginap. Adapun kami mohon maaf untuk pelayanan laundry yang kurang memenuhi ekspektasi Bapak, dan kami akan analisa agara pelayanan laundry akan lebih baik di kemudian hari.. Kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Heru Wibowo General Manager

Awful breakfast

Zorah A. K. Business - 9/18/2023 Confirmed reviews ALL

Breakfast food was not appealing and served cold. Even the coffee was cold . Rice congee was cold .

Dear Zorah Abu K., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be more concern to the next breakfast buffet for better service to guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager

good experience on F&B at Mercure Jakarta Simatupang

Andrew E. Business - 9/12/2023 Confirmed reviews ALL

Overall was good, service ok, need improvement on house keeping when cleaning the hotel room. I was so satisfied with the food and beverage services, especially with Ms Junaty. She is a supervisor at graffiti. She have a good hospitality and also fast on doing their work. She have a good attitude and also humble to customer and each other. I’m also satisfied with Ms Sabrina (duty worker graffiti restaurant). She have a great attitude and also fast on doing something! Also I’m so satisfied with Mr Roy (manager front office). He is a polite person and also fast on solving problem. I’m satisfied with those 3 people! well done!

Dear Andrew E., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially for Ms. Juna and Pak Roy.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Good location to work but property needs a minor renovation

Roshin P. Business - 9/11/2023 Confirmed reviews ALL

I am grateful to have stayed in the suite. Staff are very helpful and find. However suite is tired. Pillows are overused. Shower area needs painting. Toilet flush not the best. WIFI very slow

Dear Roshin P., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We just negotiate with pillow and spring bed vendor to replace the old mattress and pillow. Hopefully it will be progress as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Heru Wibowo General Manager

Strategic location

Salma_Sch Families - 9/11/2023 TripAdvisor review

I dont know how many time i‘ve stayed in this hotel, i‘ve stayed alone, with my little daughter or together with family. This time we stayed as family. Its always nice to be there again, nice suite with apartement concept and nice view, quite strategic location near MRT Station and aside lead/head road of Jakarta. Unfortunately theres so many new staffs at the moment, really unflexible new personals who just try to do their tasks but as a repeated guest i dont feel any warmth. They are even pretty unflexible with children. Thanks to Mr. Agus and Mr. Soleh, at least they always try their best to make us feel welcome and always take care of us. We really appreciate that! But the hotel should do more training to their new staffs, especially restaurant which is i think its an important part of this hotel. for The room is nice (we had suite) but they should repair the window, we cant really look through front window. Thats a pity because Mercure Simatupang has a stunning view over south of Jakarta. After all its still worth the money, on the basis of the strategic location.

Dear Mrs. Salma_Sch, Warmest greetings from Mercure Jakarta Simatupang... Thank you so much for your review at our TripAdvisor hotel platform . We are delighted to hear that you had a positive experience stay with us. It’s always great when we can help guests make the most of their time with us. I'll let Pak Agus and Pak Soleh know that you appreciated his assistance and he will be thrilled! Let we make regular training , especially to new staffs at resturant , hopefully the service would be better in your next stay .. Once again, thank you for choosing to stay with us at Mercure Jakarta Simatupang. Looking forward to seeing you again soon. Best Regards, Heru Wibowo General Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

147 reviews 8.7/10 Location
416 reviews 7.7/10 Room
490 reviews 9.1/10 Service
31 reviews 7.8/10 WiFi
220 reviews 7.4/10 Cleanliness
132 reviews 8.1/10 Breakfast
95 reviews 4.8/10 Comfort
19 reviews 4.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.