Mercure Jakarta Simatupang 4 stars

Dear Ms. Letti, Thank you for sharing your experience during your stay at Mercure Jakarta Simatupang Hotel. We are very pleased to hear that our front desk team was able to accommodate your preference by providing a room on a high floor and a non-smoking area as requested during booking. We always strive to understand and appreciate the needs and desires of each of our guests, as your satisfaction is our top priority. Your positive feedback on this experience encourages our team to continue providing the best service. We look forward to welcoming you back in the future and ensuring that your next visit will be equally, if not more, enjoyable. If there is anything we can do to improve your stay, please do not hesitate to contact us directly. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. Khoirul, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for sharing your positive feedback about your stay at our hotel. We’re delighted to hear that you enjoyed the welcome drink, found your privilege room to be comfortable and clean, and appreciated being accommodated on a high floor. Your kind words mean a lot to us and are a wonderful encouragement for our team to continue delivering exceptional service and ensuring a pleasant experience for all our guests. We look forward to welcoming you in the near future. Thank you and best regards, Hieronimus Supadma Front Office Manager

Dear Ms. Maya, Warmest greetings from Mercure Jakarta Simatupang.. Thank you ever so much for your lovely feedback regarding your recent stay at our hotel. We are absolutely delighted to hear that you enjoyed the complimentary upgrade to a Privilege Room as part of your ALL Gold membership benefits. It is especially heartening to know that our reception team was helpful and attentive in ensuring your stay was as seamless and enjoyable as possible. Your kind words are a testament to their dedication to providing exemplary service, and it serves as wonderful encouragement for our team to continue going above and beyond for our guests. We look forward to the pleasure of welcoming you back in the near future. Should you have any specific requests or require assistance with your next visit, please do not hesitate to get in touch with us directly. Rest assured, we will do everything in our power to make your future stays even more memorable and enjoyable. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. R., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We are absolutely delighted to learn that you had a pleasant check-in experience and that our ladies at reception extended a warm and humble welcome upon your arrival. Providing exceptional service is at the heart of what we do, and we are thrilled that their efforts made a positive impression. It is equally wonderful to hear that you were pleased with the amenities provided in your room. Attention to detail and guest comfort are among our top priorities, and your recognition of these aspects means a great deal to us. Your feedback is truly valuable, and it inspires us to continue delivering high-quality experiences for all of our guests. We sincerely hope to have the pleasure of welcoming you back in the near future for another enjoyable and seamless stay. Should there be anything further we can do to enhance your experience, please do not hesitate to let us know—we are always here to assist. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. Ferdian, Warmest greetings from Mercure Jakarta Simatupang.. We thank you for sharing your detailed feedback about your first stay with us. We are delighted to hear that you found the location ideal for your family visits and appreciated the double-glass windows and blackout curtains, which contributed to a restful night\'s sleep. We are also pleased to know that the room and bathroom cleanliness, along with the thoughtful selection of amenities, met your expectations. Your kind words about these aspects are greatly appreciated. However, we sincerely apologize for the inconveniences you experienced during your stay. The issues with the shower door, the non-functional coffee machine, and the air conditioning falling short of expectations are concerning, and we will immediately address these with our maintenance and housekeeping teams. Additionally, we have noted your comments about the power plug positioning and will take them into consideration for future improvements. Your feedback is invaluable to us as it allows us to identify areas where we can enhance the guest experience. While we are glad to hear that your overall stay was good, we strive to provide a great experience for all our guests. If there is anything further we can do to assist you, please do not hesitate to contact us directly at email : h6… We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Best regards, Hieronimus Supadma Front Office Manager