Mercure Jakarta Simatupang 4 stars

Customer review rating 4.3/5 4,748 reviews

ALLSAFE approved hotel

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Mercure Jakarta Simatupang
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+ 23 Services

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18
Lebak Bulus
12440 jakarta
indonesia

Tel: +622175999777

Fax: (+62)21/75999798

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 37km / 22.99 miles - Shuttle paying

  • By car

    PONDOK INDAH At 0.5km / 0.31 miles

  • By train

    MRT LEBAK BULUS STATION At 0km / 0 miles

GPS :-6.290801, 106.780471

Our accommodation(s)

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

Standard 1 King-size bed

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

GRAFFITI

Type of cuisine: International

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M N M LOUNGE BAR

Non contractual photo

Experience the warmth and stylish ambience of our Lounge Bar, which offers a coffee and tea menu to accompany our mouth-watering pastries and snacks. A perfect place to meet. An outdoor smoking area is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARUMBA

Non contractual photo

Jakarta's best rooftop rum bar with breathtaking views of Jakarta's skyline. Enjoy the extensive rum cocktails and drinks selection with your friends or partners, while listening to our chilled-out music and DJ performances.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 118

  • Maximum capacity: 107 people

  • Maximum banquet capacity: 42 people

Find out more

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,748 reviews

tripadvisor

TripAdvisor Rating 4.0/5

659 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Really poor food and beverages in both room service and breakfast

TripAdvisor rating 1.0/5

rajanoerhadi 18/02/2021 TripAdvisor review

This is my 5th time coming and I expect the same standard as previous visit. However, it was just below standard. Room is ok, the Covid19 protocol is really good. But, the room service and breakfast service was really bad. I need to wait 1 hour 10 mins to get my food coming in room with reminder after 50 mins. Ordered spaghetti and pizza. The spaghetti was not cooked well. I can feel the hardness of the spaghetti. On breakfast, entered for dine in 6.50, ordered at 7.00am (no buffet as in Covid19 protocol). 7.20am the the tea was coming, 7.30am I left the place and told the waitress just cancel it because it just took forever to wait.

Dear Mr. Raja Noerhadi, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6680-gm@accor.com. Sincerely, Heru Wibowo General Manager

Very good serviced and hospitality

Customer review rating 5.0/5

Mr. L. L. P. Solo - 13/01/2021 Confirmed reviews ALL

During my stay found that very good serviced and hospitality given

Dear Mr. P. L., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good location

Customer review rating 3.5/5

W. Friends - 13/12/2020 Confirmed reviews ALL

Good location, but the design too old, need renovated room

Dear Mr. W. Welliam, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Well located, it's about 25-20 minutes from BSD.

Customer review rating 4.5/5

Veronica S. S. Business - 10/12/2020 Confirmed reviews ALL

A meal box but served properly, neat, clean and complete menu. Meat, fish, vegetable, soup, snack and fruit. I'd love to have the corner room anytime I'm back for quarantine, it feels like home, especially the reading sofa with side table at the corner. I got nice view too; street, MRT, traffic. Note: CORNER ROOM PLEASE.. :) thank you.

Dear Mrs. Veronica S. S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

good stay

Customer review rating 4.0/5

Arif Business - 10/12/2020 Confirmed reviews ALL

laundry bag not automatic available

Dear Mr. Arif P., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…
Customer review rating 3.0/5

Anugrah P. Solo - 02/12/2020 Confirmed reviews ALL

- The non smoking room was full, so I get the smoking room instead. - The hair dryer did not work - The fawcet/valve for the toilet was leak - The meals late quite often - The shower glass door can not be closed properly.

Dear Mr. Anugrah P., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Good service

Customer review rating 4.5/5

Tat Business - 01/12/2020 Confirmed reviews ALL

Satisfying

Dear Mr. Tatyo M., We are very pleased to receive your comments during your stay at the Mercure Jakarta Simatupang. We have noted that your scores attributed for the “ Cleanliness & Hygiene” were lower than your global satisfaction score. It would be very valuable if you would mind to share more details and orient our efforts, in order to improve the quality of our services. Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly h6… Sincerely, Heru Wibowo General Manager H6…

Good to stay

Customer review rating 4.5/5

Ikrar W. Business - 30/11/2020 Confirmed reviews ALL

Excellent

Dear Mr. Ikrar W., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Recommended

Customer review rating 4.0/5

Cynthia Families - 29/11/2020 Confirmed reviews ALL

Overall is good

Dear Mrs. Cynthia M., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

good stay

Customer review rating 3.5/5

Nyoman S. Solo - 28/11/2020 Confirmed reviews ALL

good food

Dear Mr. I Nyoman S., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your global satisfaction scores were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Nice stay

Customer review rating 4.0/5

Intan Families - 23/11/2020 Confirmed reviews ALL

Love your suite room, very homie and my fam asked to extend 1 night and change plan because they feel so comfort, cleanliness good, delicious food. But for breakfast, even hotel provide gloves, mostly guests not use it, so I think theres so many hands touch the spoon for food and less hygiene. Its better the staff serve guests with gloves so the spoon will be more hygiene. So many guests around without masker, late refill for omelette. And in room, the pot for tea less clean, below the coffee maker theres a slick of water. But still your suite room is the best.

Dear Mrs. Intan Renata N., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager H6…

Food is getting better

Customer review rating 4.0/5

Judge Solo - 22/11/2020 Confirmed reviews ALL

Thanks Mercure Simatupang for the daily food, it has improved since my previous quarantine on September. Kind of food and dressing vary very well. Taste is so good. Room for improvement is tea bag and sugar availability. Please add more sugar sachet and tea bags.

Dear Mr. Judge Septopandu V., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Near to my office

Customer review rating 4.5/5

Mr. S. Business - 20/11/2020 Confirmed reviews ALL

Good service, good room and good food.

Dear Mr. S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good

Customer review rating 5.0/5

Tika Business - 18/11/2020 Confirmed reviews ALL

Comfort

Dear Ms. Atikah S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Poor service

Customer review rating 0.5/5

Loganathan G. Business - 16/11/2020 Confirmed reviews ALL

I stayed for few days in Nov 2020. Paid full for room. As agreed with receptionist put in 500000 advance instead of 10… as if I spend less difficult to return. Spend more and settle balance during checkout was agreed. But after few days upon delivering dinner room service called to inform that my advance has exceeded and I have to pay. Again one more call to ask if I can come down and pay. This happened in the midst of my dinner and overseas calls. Also I had paid room rent for next three days. I objected and complained next day morning and put advance more than required. When I returned in evening I received poor service that inspite of not updating amenities in room and calling to send, it was never sent. The sloppy service was evident because I complained in the morning. Looking at that I was worried that my food will be spiked. Next day I checked out prematurely. I have never faced before with any hotel like this. For all this the company which booked me in is their regular customer and is nearby.

Dear Mr. Loganathan G., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Warm regards, Pika Indriyati Front Office Manager

well located

Customer review rating 4.5/5

Hery W. Business - 16/11/2020 Confirmed reviews ALL

nice room, healthy environment

Dear Dr. Hery w. S.Psi. MM, Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review about breakfast, internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru w. General Manager H6…

Hopeless

TripAdvisor rating 1.0/5

gowriswaran1000 Business - 14/11/2020 TripAdvisor review

I don't understand how people think customer will come back if they treat customer like this. Basically I paid my entire room rent upon checkin. An advance lower than expected expenses was paid too as we (including hotel staff checked me in) agreed that it may be difficult to return the balance than settling extra spent. But room service started calling twice to pay as I exceeded the advance, though my room rent is there extra than I had stayed till that point. They had audacity to ask me to come down and pay in the middle of my dinner and international call. Aside I need to ask to get ear buds which is not provided unless I ask. I decided to vacate before I completed my stay as on the last night I received hopeless service by not providing coffee and milk powder even after I called and promised - showing off as I complained in the morning?? I was even worried my food will get spiked which I order. So I left in the morning.

Dear Valued Guest, Thank you for your review regarding your recent experience with us. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Warm regards, Heru Wibowo General Manager
Customer review rating 5.0/5

Dedi C. Business - 13/11/2020 Confirmed reviews ALL

clean and good service according COVID-19 Protocols

Dear Mr. Dedi C., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Good stay

Customer review rating 4.5/5

Seno A. Business - 13/11/2020 Confirmed reviews ALL

This is my 4th time stay in mercure. Overall mercure is best hotel with best quality

Dear Mr. Seno A., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Still okay

Customer review rating 3.0/5

Tengku A. H. S. Business - 07/11/2020 Confirmed reviews ALL

I found used bath soap and shampoo on my room

Dear Mr. Tengku Adil Hidayat s., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pika Indriyati Front Office Manager

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