Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 750 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  750 reviews

Customer review rating 4.5/5

Syed M. M. Business - Confirmed reviews ALL

Could have done better on breakfast

Dearest Mr. Syed M. M. Thank you so much for taking the time to share your experience. We’re so happy to hear that you enjoyed your stay and found our location convenient—it really means a lot to us to know our guests feel at home. We also appreciate your feedback about breakfast and will make sure to improve it so your next visit starts the day even better. It would be our pleasure to welcome you back soon and make your next stay even more comfortable and enjoyable. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 5.0/5

T. T. Business - Confirmed reviews ALL

No complain while staying for bussiness. Place and location are perfect for me.

Dearest Mr. T., Warm greetings from Mercure Jakarta Simatupang! Thank you very much for your kind review. We’re delighted to hear that you had a smooth and comfortable stay during your business trip and that our location suited your needs well. We truly appreciate your support and look forward to welcoming you again on your next visit. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 3.0/5

Boon L. E. Business - Confirmed reviews ALL

Bed was comfortable. But bathroom was a little lacking- the shampoo provided was diluted & there was no hair conditioner or body lotion available. Since the shower was in the same place as the toilet, the place got wet after showering. Food was limited, and breakfast time was unfortunately too crowded. Had to wait about 15-20mins for eggs and coffee with limited alternate options.

Dearest Boon L. E., Warm greetings from Mercure Jakarta Simatupang! Thank you very much for your honest and thoughtful feedback, and for placing your trust in us by staying at our hotel. We are truly glad you found the bed comfortable, but we are sincerely sorry that other aspects of your stay did not meet your expectations. We deeply regret the inconvenience caused by the bathroom amenities, the shower layout, and the crowded breakfast experience with long waiting times. We completely understand how this could affect your comfort and overall experience. Please know that your comments have been taken seriously and shared with our team for immediate improvement. Your feedback means a lot to us, and it helps us do better. We truly hope to have the chance to welcome you back and provide a much warmer and more seamless stay next time. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 2.0/5

Pei G. C. Business - Confirmed reviews ALL

it's my second time staying, assuming the renovation noise I heard last year was to upgrade the rooms. Deeply disappointed - I drag my entire team here, all commented the similar issues. One had even cockroaches in the bath over the 3-night stay.

Dearest Pei G. C., Thank you for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the multiple issues you experienced. We are truly disappointed to learn that the room condition, cleanliness concerns, maintenance shortcomings, and especially the pest issue did not meet your expectations — particularly as a returning guest who entrusted us with your entire team. This is certainly not reflective of the standards we aim to uphold. Your comments regarding the dark room, broken door ledge, dust on the mirror, clogged shower drain, loose toilet seat, and the unacceptable presence of cockroaches have been shared immediately with our Housekeeping, Engineering, and Pest Control teams for urgent corrective action and thorough inspection. We deeply regret that your second stay did not show the improvements you had hoped for following last year’s renovation. Please rest assured that your feedback has been escalated to management for serious review. We truly value your loyalty and the trust you placed in us by bringing your team, and we sincerely hope you will allow us another opportunity to restore your confidence in the future. Warm Regards, Management Mercure Jakarta Simatupang

Customer review rating 5.0/5

A. A. Families - Confirmed reviews ALL

Comfort , friendly staf

Dearest A. Arnazzanatika, Warm greetings from Mercure Jakarta Simatupang! Thank you for your wonderful review. We’re delighted to know that you enjoyed the comfort of your stay and felt welcomed by our friendly staff. Your feedback really motivates our team to continue providing the best possible experience for our guests. We would love to welcome you back and make your next stay just as enjoyable. Warm Regards, Khairia Rista Front Office Manager

Other web-users rate our hotel

  • 217 reviews 8.5/10 Location
  • 900 reviews 8.4/10 Room
  • 1,632 reviews 9.4/10 Service
  • 43 reviews 6/10 WiFi
  • 1,178 reviews 9.3/10 Food
  • 539 reviews 8.7/10 Cleanliness
  • 380 reviews 9.1/10 Breakfast
  • 213 reviews 8.9/10 Vibe

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