Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 736 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  736 reviews

TripAdvisor Rating  4.5/5  856 reviews

Certificate of excellence 2023

Cozy Stay

TripAdvisor rating 5.0/5

fitriyahm2022 TripAdvisor review

Such a great stay in a great place surrounded by several choices of malls and public transportation options. Room was very clean and comfortable, + view of MRT line was so interesting. Staffs were helpful, Thank you so much for the hospitality ❤️

Very good stay

Customer review rating 4.5/5

D. C. Business - Confirmed reviews ALL

I had a very tight, good, sound sleep out of my own bed at home. I feel the comfort of the bed and nice ambience of the hotel.

Dear Mr. D. C., Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta for business purpose. We are pleased to have been given the good score regarding your experience stay with us via our Trustyou platform. We ensure that you have felt satisfied while staying at our hotel. We make double glass in each room so that noise from outside the hotel cannot be heard from inside the hotel building and make the best possible sound proof for the comfort of guests staying there. We maintain the best service to all guests to meet guest expectations while staying. Hope you will prefer our hotel for your next visit to stay, and We will be looking forward to your arrival at our hotel in the future. Best regards, Hieronimus Supadma Front Office Manager

Poor Room

Customer review rating 3.0/5

Indra B. Friends - Confirmed reviews ALL

The room not well maintained, issue with aircon. Tech could do any good, aircon stay warn till check out.

Kesan yang bagus

Customer review rating 5.0/5

Timon Business - Confirmed reviews ALL

Good service all of you, Thank you

Dear Mr. Timon, Warmest greetings from Mercure Jakarta Simatupang... Thank you for your time to post your valuables review at our Trustyou platform. Thank you for your trust to stay with us while you stay in Jakarta. We happy that your great experience stay with us has been met your expectations. Let's We continue to strive to provide the best service to meet the expectations of all visiting guests. We look forward to welcoming you soon. Best regards, Hieronimus Supadma Front Office Manager

Nice stay with a couple of issues

Customer review rating 3.5/5

Toufic Business - Confirmed reviews ALL

The hotel stay was pleasant and the rooms and surroundings were very clean. A couple of issues with housekeeping and breakfast need to be addressed. Small issue, but during my entire stay the soap dispenser on the bathroom sink was empty. Probably should have said something but I was happy to reach over to the shower bottle. I just thought you should know. Breakfast restaurant is very nice with great ambience but the food quality is not so great. Specifically the bread and pastries on all 3 days was stale and not fresh. Also, there is not a great selection of food for a 4-star hotel. Otherwise it was a nice stay.

Dear Mr. Toufic, Warm greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to write a review regarding your experience staying at our hotel. We are very sorry after reading your comments regarding the condition of the room amenities and breakfast food quality did not meet your expectations during your stay. We sincerely apologize and this is actually not our service quality standard. We are evaluating and following up on this so that it does not happen. Because it is certain that this will not happen again in the future when you and other guests stay. Please give us the opportunity to serve you better on your next stay.. Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 177 reviews 8.8/10 Location
  • 669 reviews 7.8/10 Room
  • 867 reviews 9.2/10 Service
  • 27 reviews 8.4/10 WiFi
  • 543 reviews 8.9/10 Food
  • 337 reviews 7.3/10 Cleanliness
  • 212 reviews 8.4/10 Breakfast
  • 26 reviews 2.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.