Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.4/5 745 reviews

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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  745 reviews

Customer review rating 4.0/5

Ilham E. P. Couples - Confirmed reviews ALL

All good except the toilet door which cannot be locked.

Dear Mr. Ilham E. P., Warm greetings from Mercure Jakarta Simatupang! Thank you for your kind feedback. We are delighted to know that you appreciate our location and that your overall stay was enjoyable. At the same time, we sincerely apologize for the inconvenience caused by the toilet door that could not be locked. Your feedback is truly valuable to us as it helps us improve and maintain the quality of our facilities and service. It is always a pleasure to have you stay with us, and we look forward to welcoming you back for an even more seamless and comfortable experience in the near future. Warm regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Berlian K. S. Families - Confirmed reviews ALL

This could be hundred times to stay in this hotel. I love the facilities, kindness of staffs, welcome drink, the food is so delicious. Room service also ok

Dearest Mrs. Berlian K. S., Thank you for your continued trust and loyalty to Mercure Jakarta Simatupang. We are truly honored to hear that you have stayed with us so many times and still enjoy our facilities, delicious food, welcome drink, and room service. Your kind words about the kindness of our staff mean so much to us, as providing warm and genuine hospitality is always our top priority. It is always a pleasure to welcome you back, and we sincerely appreciate your ongoing support. We look forward to creating many more comfortable and memorable stays for you in the future.. Warm regards, Khairia Rista Front Office Manager

Customer review rating 1.0/5

Kotchanach R. Business - Confirmed reviews ALL

My refrigerator didn't work and the hair dryer was broken. My colleague stayed in the other room and got the same problem. Nothing was fixed. The bathroom drain had smells and the black mold was around the shower room. The breakfast buffet lines were disappointed. The staff refilled the food, drinks and utensils very slow that I could barely eat before leaving the hotel.

Dearest Kotchanach R., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the non-functioning refrigerator and broken hair dryer, as well as the similar issues encountered in your colleague’s room. It is especially concerning to hear that these matters were not resolved during your stay, and we truly regret the inconvenience caused. We are also apologize about the unpleasant odor from the bathroom drain and the presence of black mold around the shower area. Please be assured that this does not reflect our cleanliness standards, and your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. Furthermore, we regret to learn that the breakfast buffet experience did not meet your expectations due to the slow replenishment of food, beverages, and utensils. We understand how important a smooth and timely breakfast service is, especially for guests with busy schedules, and we will reinforce our service coordination to ensure better efficiency moving forward. Your feedback is extremely valuable to us as it highlights areas that require urgent improvement. We truly hope to have the opportunity to welcome you back in the future and provide you with the comfortable, well-maintained, and seamless experience that you rightfully expect from us. Warm regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Agnes L. Families - Confirmed reviews ALL

ok experience overall. i dont get to eat breakfast due to the breakfast start from 6 am, cannot eat sahoor. i specifically asked for 2 nearby room, but got not next to each other, the room separated by the lift so pretty far for "nearby"room

Dearest Mrs. Agnes L., Thank you for sharing your feedback with us. We are pleased to know that your overall experience was okay, however we sincerely apologize for the inconvenience you encountered during your stay. We truly regret that the breakfast timing did not accommodate your sahoor needs, and we understand how important this is, especially during the fasting period. Your feedback has been noted and will be reviewed by our team for better consideration in the future. We also apologize that your request for nearby rooms was not fulfilled as expected. Having your rooms separated by the lift and located far from each other is certainly not the experience we aim to provide, and we understand how this could cause inconvenience. Please rest assured that we will reinforce our room allocation process to better accommodate special requests whenever possible. Thank you once again for your valuable feedback. It helps us improve and deliver warmer, more attentive hospitality. We hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future. Warm regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Rizky K. Business - Confirmed reviews ALL

All staffs were so helpful. But, there was used-fake-eyelashes sticked on the wall above the telephone. Amenities were so nice, fruits! Thank you. Unfortunately during my stay, no pool because of renovation informed earlier by the reception.

Dearest Mrs. Rizky K., Warm greetings from Mercure Jakarta Simatupang! Thank you for taking the time to share your detailed feedback. We are glad to hear that our team was helpful and that you enjoyed the amenities, especially the fruits. At the same time, we sincerely apologize for the cleanliness issue you encountered with the wall above the telephone and any inconvenience caused by the pool being closed for renovation. Your comments are very valuable and will be shared with our team to ensure improvements are made. Despite these issues, we hope you felt our warm hospitality during your stay. We would be delighted to welcome you back in the future for a truly seamless and comfortable experience, including our fully operational pool. Warm Regards, Khairia Rista Front Office Manager

Other web-users rate our hotel

  • 214 reviews 8.6/10 Location
  • 910 reviews 8.4/10 Room
  • 1,639 reviews 9.4/10 Service
  • 43 reviews 6.7/10 WiFi
  • 1,198 reviews 9.2/10 Food
  • 540 reviews 8.6/10 Cleanliness
  • 380 reviews 9.1/10 Breakfast
  • 214 reviews 9/10 Vibe

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