Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 740 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  740 reviews

TripAdvisor Rating  4.5/5  862 reviews

Certificate of excellence 2023

Good Food on Breakfast

Customer review rating 4.0/5

V. S. Business - Confirmed reviews ALL

All is good but, Sanitary Tools like shower and Washtuffle was blocked at the night

Dear Mr. V. S., Warm greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate the good score enough for us that you have given on the Google platform, related to the pleasant experience after staying at our hotel where you have felt the comfortable atmosphere in our hotel. However, we apologize for the clogged wash basin drain and we have fixed it directly while you were still staying and our engineering team will try to carry out room preventive maintenance so that similar problems in the room and other problems do not occur again in the future.. The service from staff in all departments will always uphold the standard of service quality in order to achieve all the expectations of guests who stay. We look forward to welcoming you to the hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Decent Hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located decent hotel for business stay.

Dear Aditya K., We very much appreciate your comments regarding your stay for many years at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope the hotel with strategic location will assist all the guests for their mobility during stay with us. Hope your next visit will be as pleasant as the previous one. Best regards, Hieronimus Supadma Front Office Manager

It’s a really nice stay in mercure

TripAdvisor rating 5.0/5

Lulu N TripAdvisor review

It’s really nice to having experience stay in this hotel. I feel comfort and the receptionist is friendly and helpful to explain about facilities. One of my favorite things about hotel rooms is the shower. I really dig the unlimited hot water showers at the hotel. I could literally sleep in there. The free breakfast and free coffee in was awesome and really helped me out. All staff really nice to serve and ask what they could help to make us comfort to stay. Thank you so being nice all staff keep it up your service, especially the receptionist his name is Ben, thank you for really helpful and patient to explain the facilities that i get it.

Dear 136ulun, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate the best score you have given on the TripAdvisor platform, related to the pleasant experience after staying at our hotel where you have felt the comfortable room with hot water in our hotel. The breakfast with service from staff in all departments will always uphold the standard of service quality in order to achieve all the expectations of guests who stay. We have shared this positive review to all the staff especially Eben ( Reception ) that hope it will provide better motivation to all staff to focus on serving all guests. We look forward to welcoming you to the hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room is dirty. Not fill up amenity.

Dear Mr. Suriyo M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. We provide a superior service experience for every customer; therefore your feedback is very important to us. We continue to improve the quality of cleanliness of the rooms and all public hotel areas and pay more attention to the details of amenities in the rooms, which are not all amenities on display and all guests can call extension zero to get services according to their needs during their stay. We understand that this is the hope of all guests who stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards , Hieronimus Supadma Front Office Manager

Good stay

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

The check in and out process is simple and the room is nice.

Dear Mr. L., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel when visiting Jakarta. Thank you for great 5stars score with positive comment for us that You have posted at hotel Trustyou platform, which is an expression of satisfaction when you stay at our hotel. We continue to strive to maintain the quality of service to meet your expectations and all guests. We look forward to your arrival on your next planned visit to the Jakarta Simatupang area.. Thank you and best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 184 reviews 8.9/10 Location
  • 709 reviews 7.9/10 Room
  • 1,008 reviews 9.2/10 Service
  • 27 reviews 7.7/10 WiFi
  • 642 reviews 9/10 Food
  • 364 reviews 7.6/10 Cleanliness
  • 229 reviews 8.4/10 Breakfast
  • 173 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.