Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 700 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  700 reviews

Customer review rating 4.0/5

Febriola S. Families - Confirmed reviews ALL

Firstly, I want to thank Rangga - Front Office staff, for the warm welcome, great service and upgraded our room to Privilege Room. My teenage son & I really enjoyed our stay in #1715, amazing city view where we can see LRT train passed under the window view. Coming from Bali, staying in Mercure Simatupang gave us totally different vibe & scenery. If I can make some little suggestions to give us more reasons to come back: - Please add 1 more mug/coffee cup in the room. There was only 1 Mercure mug. - Breakfast menu variations & taste. Some dishes tasted a bit bland for a 4 star hotel. I also ordered Nasi Goreng from the In Bed Menu, expected the high standard of taste of Indonesian Nasi Goreng, this time hmm not so much. - One of the waitresses at the restaurant during breakfast looked rather unfriendly when we asked for spoons & forks as the table we were at, was not ready yet. - Was hoping there's a treadmill at the gym.

Dear Mrs. Febriola S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you and your son had an enjoyable stay and appreciated the warm welcome from Rangga at our Front Office. We will certainly share your kind compliments with him, as he will be very happy to know that his hospitality made your stay even more memorable. We are also pleased that you enjoyed the Privilege Room and the beautiful city view from Room #1715. At the same time, we sincerely appreciate your valuable suggestions. We apologize for the inconvenience regarding the availability of only one coffee mug in the room, the breakfast variety and taste, your experience with the restaurant service, and the lack of a treadmill in our fitness center. Please rest assured that your comments have been shared with our Housekeeping, Food & Beverage, and Engineering teams for review and improvement. Your feedback is invaluable in helping us enhance our guests' experience. Thank you once again for choosing Mercure Jakarta Simatupang during your visit from Bali. We truly appreciate your constructive feedback and hope to have the pleasure of welcoming you and your son back for an even better stay in the near future. Warm regards, Khairia Rista Front Office Manager

Customer review rating 4.5/5

Berwanto A. Business - Confirmed reviews ALL

I had an excellent stay at Mercure Jakarta Simatupang as a long-stay guest. The hotel's location is ideal, especially for business travelers, as it is conveniently situated close to my office and provides easy access to key areas in Jakarta. One of the highlights of my stay was the breakfast experience. The menu offered a wide variety of choices that were consistently enjoyable throughout my stay. The quality and selection helped make each morning pleasant and convenient. I would also like to commend the hotel staff for their professionalism, friendliness, and willingness to assist whenever needed. They were always helpful and accommodating, which contributed greatly to a comfortable and hassle-free stay. In addition, the long-stay rate offered excellent value for money and was very reasonable considering the quality of the facilities, services, and overall experience. Overall, I am very satisfied with my stay and would gladly recommend Mercure Jakarta Simatupang to both business and long-stay travelers.

Dear Mr. Berwanto a., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Mercure Jakarta Simatupang. We are truly delighted to hear that our location was ideal for your business needs and provided you with convenient access to key areas in Jakarta, making your long-stay experience more comfortable and efficient. It is also wonderful to know that you enjoyed our breakfast offerings throughout your stay. We are pleased that the variety, quality, and consistency of our menu contributed positively to your daily experience. Your kind recognition of our team’s professionalism, friendliness, and attentiveness is deeply appreciated. We will be sure to share your compliments with our staff, as such feedback serves as a great motivation for us to continue delivering excellent service. We are equally grateful for your positive comments regarding the value of our long-stay rate. It is always rewarding to know that our efforts to provide both quality and value are well received by our guests. Thank you once again for your strong recommendation. We look forward to the pleasure of welcoming you back to Mercure Jakarta Simatupang for another comfortable and seamless stay in the future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 5.0/5

Muhammad Z. Z. Business - Confirmed reviews ALL

impressive and very well renovated impressive and very well renovated

Dear Mr. Muhammad Z. Z., Thank you very much for your kind feedback. We are delighted to know that you were impressed with our hotel and appreciated the recent renovations. It is also wonderful to hear that our staff's kindness contributed to making your stay more enjoyable. Your encouraging comments mean a great deal to us and serve as motivation for our team to continue delivering exceptional service and hospitality. We truly appreciate your support and look forward to welcoming you back to Mercure Jakarta Simatupang in the near future. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 5.0/5

Laodeali H. Families - Confirmed reviews ALL

Well service

Dear Mr. LaodeAli H., Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided during your stay. Your appreciation is a great encouragement to our team and motivates us to continue delivering the best possible experience for our guests. We look forward to welcoming you back to Mercure Jakarta Simatupang soon. Warm Regards, Khairia Rista Front Office Manager

Customer review rating 4.0/5

Berlian K. S. Couples - Confirmed reviews ALL

It's been many times getting back to stay in this hotel. The food was incredible.

Dear Mrs. Berlian K. S., Thank you very much for your kind feedback and for your continued loyalty to Mercure Jakarta Simatupang. We are truly delighted to know that you keep choosing to stay with us and that you enjoyed the incredible food during your visits. Your continued trust and support mean a great deal to our team. We look forward to welcoming you back again for another enjoyable stay and dining experience in the near future at Mercure Jakarta Simatupang. Warm Regards, Khairia Rista Front Office Manager

Other web-users rate our hotel

  • 221 reviews 8.9/10 Location
  • 919 reviews 8.4/10 Room
  • 1,830 reviews 9.5/10 Service
  • 40 reviews 6.3/10 WiFi
  • 1,343 reviews 9.3/10 Food
  • 538 reviews 8.6/10 Cleanliness
  • 433 reviews 9.1/10 Breakfast
  • 229 reviews 9/10 Vibe

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