Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 733 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  733 reviews

TripAdvisor Rating  4.5/5  858 reviews

Certificate of excellence 2023

Dissapointed with the room condition

TripAdvisor rating 2.0/5

Footprints243553 Business - TripAdvisor review

Changed three rooms during my stay at Mercure Jakarta Simatupang. First room issue - the water basin was block, TV signal is weak, air conditioning in the room is not properly function Second room issue - power sockets are not working, iron is not properly function, mini fridge was not function Third room - slightly okay compared to previous two rooms

A Pleasantly Unexpected Stay

Customer review rating 5.0/5

Ari W. Business - Confirmed reviews ALL

My first stay at Mercure Simatupang was truly delightful. I thoroughly enjoyed maximizing my quality Me Time. Thank you for being a wonderful part of that experience!

Dear Ari W., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to give a best score on Google platform. We are happy that your experience staying at our hotel has met your expectations because you feel comfortable and the service is as expected. Our hotel staff sincerely provide services to meet guest needs so that guests feel at home while staying with us.. We prioritize guest satisfaction so that they have a pleasant experience while staying with us. We look forward to your arrival at our hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Badly managed hotel

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Poor cleanliness with small cockroaches Dark room with not enough lighting Faulty light switches Dirty bathroom

Dear Mr. Beng Teong O., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta. We do apologize for the experience of staying at our hotel that has not met expectations. We continue to carry out controls to suppress the spread of cockroaches with leading pest control vendors. We are confident that the efforts made will provide the best effect on reducing the spread of insects in all areas of the hotel that have been ongoing. We continue to renovate the meeting room area and public areas and also make preventive efforts to repair the rooms so that the rooms remain habitable for all guests. We will continue to improve the quality of cleaning services in all areas of the room, including the bathroom, which needs to be improved to provide comfort for those staying there. We look forward to your next visit to our hotel on your planned business visit to Jakarta in the future. Best regards, Hieronimus Supadma Front Office Manager

first time in jakarta

TripAdvisor rating 5.0/5

Naufal R TripAdvisor review

first time stay in jakarta from saudi and met mr agung at front office. he is very kind and helpfull. give me and my wife early check in at 13.00 it’s very helpfull for us. food delicious, nice view and i had a wondefull night in jakarta!! i highly recommend my friends to stay in here thanks agung front office

Dear Naufal R, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to give a best score and positive review on Tripadvisor platform. We are happy that your experience staying at our hotel has met your expectations because you feel comfortable and the service is as expected, with expected good food quality and all about service . The strategic location of our hotel is suitable for business persons, travelers and also leisure guest to support their mobility, due to nearby offices, exit tol JORR and mall. Agung ( Reception ) and all Our hotel staff sincerely provide services to meet guest needs so that guests feel at home while staying with us.. We prioritize guest satisfaction so that they have a pleasant experience while staying with us. We look forward to your arrival at our hotel in the future. Sincerely, Hieronimus Supadma Front Office Manager

Bad Room

Customer review rating 1.0/5

Hardy Business - Confirmed reviews ALL

Very dissapointing with Smoking Room. If you the recepsionist said because of demand, logic Non Smoking room not finish. But there was NO NON Smoking Room. Means NON Smoking room is VERY DEMANDING.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; please allow us to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Actually we have fully booked situation when you check in and there was un available non smoking room type due to all the rooms were occupied by the government group. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 184 reviews 8.8/10 Location
  • 672 reviews 7.8/10 Room
  • 884 reviews 9.2/10 Service
  • 30 reviews 7.8/10 WiFi
  • 563 reviews 8.9/10 Food
  • 342 reviews 7.3/10 Cleanliness
  • 214 reviews 8.4/10 Breakfast
  • 154 reviews 8.7/10 Vibe

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