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Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,417 reviews

ALLSAFE approved hotel

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Novotel Tangerang
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+ 13 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Outdoor playground for children
  • Clay tennis court (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our Superior Rooms which measure 301 sq ft (28 m2) while our Suite Rooms 452 sq ft (42 m2), feature flat-screen tv, free WIFI, safe and fridge.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOUNGE BAR

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Non contractual photo

POOL BAR

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600

  • Maximum capacity: 2500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,417 reviews

tripadvisor

TripAdvisor Rating 4.5/5

941 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Emiyanti L. Families - 21/07/2021 Confirmed reviews ALL

Overall excellent service. Ditto the food. Would stay again (this time round not under quarantine). Definitely recommended.

Dear Emiyanti L., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Good stay, nice room, nice breakfast.

Customer review rating 4.0/5

Rudy S. Couples - 21/07/2021 Confirmed reviews ALL

It was a nice stay and definitely we will come back again. Hope the swimming pole and gym may be opened again for our future stay.

Dear Rudy S., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Quarantine stay ‍♂️

Customer review rating 4.0/5

Matt P. Solo - 18/07/2021 Confirmed reviews ALL

Food was good Staff were fantastic they changed cash when I couldn’t leave the room. Room was very nice and big enough to do exercise in while quarantined. The staff accomodating when I had to leave as early as possible because my onward flight was moved to early morning.

Dear Matt P., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Very good service on whatsapp and also roomservice

Customer review rating 4.0/5

Hannah Business - 13/07/2021 Confirmed reviews ALL

I enjoyed staying at Novotel Tangerang. They helped me with all my questions and even beyond their responsibility according to regulations. I once asked for a bit more raw food as my digestion had some issues with the much oil in the food and they brought me a huge salad twice. Unfortunately my request only lasted that day. However the food was still very good and one meal was more than enough for one person!

Dear Hannah, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Quite nice quarantined hotel

Customer review rating 4.0/5

Argarini Families - 12/07/2021 Confirmed reviews ALL

Room was clean and good services from the staffs. They were really humble too.

Dear Argarini Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Staff were extremely courteous, helpful, and well-organized.

Customer review rating 5.0/5

Zexi W. Solo - 10/07/2021 Confirmed reviews ALL

I stayed at the Novotel Tangerang during my five-day quarantine upon entering Indonesia in July 2021. The room was comfortable, aesthetically pleasing, and clean. Service at Novotel Tangerang was all around great--all staff that I interacted with were courteous and helpful. The quarantine process was well-organized. I was told exactly what to expect, and the process played out exactly as I had been told. (I was surprised that I was charged for local calls made using the phone in the room, but it wasn't expensive.)

Dear ZEXI w., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Very Nice Eksekutif Suite

Customer review rating 4.0/5

Taufan K. R. Families - 09/07/2021 Confirmed reviews ALL

The stay is enjoyable and fun. I don't feel bored even stay in room for the whole week. Food are abundant and good taste. Service is ok. Recommend for travelers family like us.

Dear Taufan Kusdia R., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Good stsy

Customer review rating 4.5/5

The K. B. Solo - 08/07/2021 Confirmed reviews ALL

Friendly staff, prompt service, good food

Dear The Kiong B., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Responsive and caring service

Customer review rating 4.5/5

H Solo - 08/07/2021 Confirmed reviews ALL

During my quarantine stay, the Novotel team took care of me exceptionally well and room service was consistent and reliable. Meals were all served hot. Receptioniat kept me posted on the ever-changing regulations for onward travel during pandemic. Thank you.

Dear NG ZHI W. Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Good stay especially for isoman

Customer review rating 4.5/5

Anonymous Solo - 08/07/2021 Confirmed reviews ALL

The isoman experience was made easy by Novotel Tangerang. Feel comfortable with the room. Good varieties of food. Issue with the WiFi on the first night, but was better on the following day. Thank for the staff who have made my stay feel more at ease

Dear KYLE MATTHEW N., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. . We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Quarantine

Customer review rating 3.5/5

Anonymous Business - 08/07/2021 Confirmed reviews ALL

Comfortable Stay, but below my expectation comparing to my last quarantine stay in Mercure Alam Sutera

Dear PUNTIPAR K. Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Good location

Customer review rating 3.5/5

Solichin A. S. Solo - 07/07/2021 Confirmed reviews ALL

Need to improve for food ...specially fruits Need quality fruits for customer during quarantine...I was informed to marketing about this matter. Thank you

Dear Solichin Akbar S., Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Overall good

Customer review rating 4.5/5

Erly N. Solo - 06/07/2021 Confirmed reviews ALL

The menu of room services can be more variation.

Dear Erly N., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Room service menu still on going for updating menu. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good service

Customer review rating 4.0/5

Isti Business - 05/07/2021 Confirmed reviews ALL

I got a good service. The facilities is good.

Dear Isti, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager
Customer review rating 3.5/5

S. Business - 04/07/2021 Confirmed reviews ALL

I stayed in isolation for five days and chose Western food. The food is salty, but the taste is okay. There was a small episode when I first arrived, but the room changed smoothly. When the staff told me to change the room, I was taking a shower, but the staff directly opened the door with the universal room card, which made me deeply uncomfortable, although he apologized later. Besides, everything is fine, the room is clean and comfortable, the lights was a bit dim at night, the front desk will try to help if needed.

Dear WU YI S. Warm Greetings from Novotel Tangerang! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I hope that you will give us another chance to turn your experience around on your next visit to our property. We look forward to welcoming you back in the near future. With much appreciation, Windiarto General Manager

Good place to stay

Customer review rating 4.0/5

Afendq Business - 03/07/2021 Confirmed reviews ALL

Very good hotel, friendly staff, recommended

Dear Afendq Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Friendly and helpful staff

Customer review rating 4.5/5

Raja F. F. K. Friends - 03/07/2021 Confirmed reviews ALL

Througout my quarantine experienced here, hotel staff named lita Saputri have been so helpful and make our life much easier there in all aspect.

Dear RAJA FAIRUL FROM K., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote especially Lita. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G 15/10/2020 TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Good location with good ambiance

TripAdvisor rating 5.0/5

Rrhardiman Business - 01/09/2020 TripAdvisor review

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Dear Rrhardiman, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We really appreciate your feedback and very pleased to know that you had an amazing experience during your stay with us. We ensure that our guest will felt safe during this pandemic COVID 19. We obey to Government suggestion about the health protocol. Stay safe and always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

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