Dear Mr. Ahmad F. S., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location, especially the convenient direct access to the mall, which makes Novotel Tangerang a suitable choice for a relaxing staycation. We noticed that your check-out experience was rated 60, and we sincerely regret that this part of your stay did not meet your expectations. We would appreciate the opportunity to understand what could have been better and use your feedback to improve our service. We hope to have the pleasure of welcoming you back and providing you with a smoother and more enjoyable experience on your next stay. Warm regards, Vinna Front Office Manager

Dear Mr. S., Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the discomfort you experienced during your stay, particularly with the room temperature during the night We completely understand how unpleasant it must have been to wake up feeling warm, especially when you were expecting a comfortable and restful night's sleep. Your comfort is very important to us, and we truly regret that we did not meet your expectations on this occasion Please be assured that we take your feedback seriously. We have shared your comments with our Engineering team for a thorough check of the air-conditioning system and its overnight performance to ensure it operates consistently and provides the comfort our guests deserve Thank you again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay Warm regards, Vinna Front Office Manager

Dear Mr. PAUL C., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed the great location, comfortable room, and warm service provided by our team. It is also wonderful to know that you had a pleasant experience at our Premier Lounge. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back to Novotel Tangerang for another enjoyable stay. Our Best Regards Vinna Front Office Manager

Dear Mr. Satyam P., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and disappointment this experience may have caused. Your feedback is very important to us, as it helps us improve the quality of our service. To help us better understand and investigate the matter, could you kindly let us know what you meant by "the room was not cleaned"? We sincerely appreciate your time and look forward to hearing from you. Kind regards, Vinna Front Office Manager

Dear Hisham M., Thank you very much for sharing your positive feedback and for giving us a great score. We are delighted to know that you appreciated our convenient location, especially our close proximity to the shopping mall. We are pleased that this made it easy for you to access various amenities and enjoy a more convenient stay with us. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Tangerang for another pleasant stay. Our Best Regards, Vinna Front Office Manager

Dear Mr. Mohd S., Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to know that you had a great experience with us. It is even more pleasing to hear that you are planning to stay longer during your next visit to Novotel Tangerang. Your kind words are truly appreciated and will be shared with our team as a great motivation to continue providing excellent service and memorable experiences to our guests. We look forward to welcoming you back for a longer and even more enjoyable stay. Our Best Regards, Vinna Front Office Manager

Dear Meizar Usteavie, Thank you very much for sharing your positive feedback with us. We are delighted to know that you had a pleasant experience and that everything was good during your stay at Novotel Tangerang. Your kind feedback is truly appreciated by our entire team and motivates us to continue providing warm hospitality and attentive service to every guest. We look forward to welcoming you back and creating another enjoyable stay for you in the future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Yoga Ernaysto, Thank you sincerely for sharing your honest and detailed feedback with us. Please accept our heartfelt apologies for the disappointment caused by the repeated lack of coordination regarding your special arrangements We completely understand how frustrating it must have been, especially after you had informed our team in advance and received confirmation, only to experience the same issue again during your second stay. This is certainly not the level of service and attention to detail we strive to provide Your feedback regarding the communication between our Reservations and operational teams has been taken seriously, and we will use this as an opportunity to improve our coordination and follow up process to ensure that confirmed guest requests are properly communicated and delivered We are truly grateful, however, for your kind words about our Front Office team. It means a lot to us to know that their efforts and professionalism made a positive difference to you and your wife We sincerely hope you will give us another opportunity to welcome you back and provide the experience you deserve. We would be honored to make your next stay a much more memorable one Warmest regards, Vinna Front Office Manager

Dear Mr. BIN X., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Tangerang. We sincerely appreciate your kind comments about our convenient location and the friendliness of our team members. At the same time, we would like to sincerely apologize for the concerns you experienced, particularly regarding the breakfast quality, cleanliness of the vegetables, and the housekeeping service during your stay. We truly regret that the improvement you expected after your previous feedback was not reflected during this visit. Please be assured that your comments have been shared with our Food & Beverage and Housekeeping teams for immediate review and follow-up. Maintaining food quality, hygiene standards, and ensuring that all guest amenities are properly prepared in the room are among our top priorities. We also understand your concern regarding the increase in room rates and the importance of ensuring that our service quality continues to improve accordingly. Your feedback is valuable for us as a reference to continuously enhance our facilities and services. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects the standards you deserve. Our Best Regards, Vinna Front Office Manager

Dear Mr. JEFFERY T. C. B., Thank you for taking the time to share your experience with us. We are delighted to know that our convenient location perfectly suited your trip and that it is always a pleasure to stay at Novotel Tangerang. Your kind words are truly appreciated and inspire our team to continue delivering warm hospitality and memorable experiences for all our guests. We also noticed that you rated your stay 80/100. If there is anything we could have done to make your experience even better, we would be grateful to hear your feedback, as it helps us continue to improve. We look forward to welcoming you back to Novotel Tangerang for another enjoyable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr, MURTADHA S., Thank you very much for sharing your wonderful feedback and for rating your recent stay at Novotel Tangerang so highly. We are delighted to know that you had a splendid stay and found our location convenient for your visit. It is especially rewarding to hear that our team contributed positively to your experience. Your kind recognition of Mr. Wenal for his professionalism and assistance during both your check-in and check-out, as well as Ms. Veronica for her attentive and thoughtful service during breakfast, is truly appreciated. We will be delighted to share your compliments with both of them and the entire team, as such recognition is a great source of motivation. At Novotel Tangerang, we are committed to delivering genuine hospitality and memorable experiences to every guest. We sincerely appreciate your encouraging feedback and look forward to welcoming you back for another exceptional stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Ron H., Thank you for your great rating and for sharing your wonderful feedback. We are delighted to hear that you had a pleasant experience with us, from the check-in process, room comfort, breakfast, to the smooth check-out. We are also pleased that our location provided convenience for your journey to the airport. Your appreciation means a lot to our team, and we look forward to welcoming you back for another enjoyable stay in the future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Ferry M., Thank you for taking the time to share your feedback following your recent stay at Novotel Tangerang. We are delighted to know that you had an enjoyable stay and appreciated our clean accommodations as well as the convenience of our direct connection to Tangcity Mall. It is always rewarding to hear that these aspects contributed positively to your visit. At the same time, we are sorry that parts of your experience fell short of the seamless stay we strive to provide. We truly appreciate you taking the time to share your observations, as they help us identify opportunities to further enhance our service consistency and overall guest experience. Please rest assured that your feedback has been shared with the relevant teams for review and continuous improvement. Thank you once again for your valuable feedback. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable and memorable stay. Warm regards, Vinna Front Office Manager

Dear SHEN T. H., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Tangerang. We are delighted to know that you appreciated the warm welcome from our Front Office team and enjoyed the comfort of your room, especially the beautiful view from the floor-to-ceiling windows. Your kind words are truly encouraging and will be shared with our team. At the same time, we sincerely apologize for the inconvenience you experienced with the street noise and the interruption of hot water during your stay. We understand how important a peaceful night's sleep and reliable room facilities are to our guests. Please rest assured that your comments have been shared with our Engineering team for further investigation and improvement to help prevent similar occurrences in the future. We truly appreciate your valuable feedback, as it helps us continue enhancing our guest experience. We are pleased to know that, despite these concerns, you had an overall comfortable stay. We look forward to welcoming you back to Novotel Tangerang and providing you with an even better experience on your next visit. Our best regards, Vinna Front Office Manager

Dear Rabiaatul A. K., Thank you very much for sharing your wonderful review and for giving us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay at Novotel Tangerang. We truly appreciate your kind words regarding our clean and well-maintained facilities, spacious rooms, convenient location with direct access to TangCity Mall, breakfast selection, and our swimming pool and gym facilities. It is also a pleasure to hear that our team’s warm hospitality made you feel welcome throughout your stay. Your recommendation means a lot to us, and we look forward to welcoming you back to Novotel Tangerang for another memorable experience on your next visit. Our Best Regards, Vinna Front Office Manager

Dear Mr. LINDSAY M. W., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Tangerang. We are delighted to know that you felt warmly welcomed and enjoyed the comfort of our hotel. It is especially rewarding to learn that you appreciated the room upgrade, the cakes, the lounge dining experience, our beautiful poolside bar, and the comfort of your room. Your kind words are truly encouraging and serve as a great motivation for our team to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Tangerang. We sincerely look forward to welcoming you back for another memorable and enjoyable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Ms. YANI C. A., Thank you very much for sharing your wonderful review and for your continued trust in Novotel Tangerang. We are delighted to know that you consistently enjoy your stay with us and that our central location, directly connected to the shopping mall, adds convenience to your visits. It is also rewarding to hear that you found our rooms clean, comfortable, and relaxing. We truly appreciate your kind words about our breakfast selection, especially your special mention of the herbal orange and ginger drink. We will be delighted to share your compliments with our culinary team, who will be encouraged to know their efforts made such a positive impression. Your recommendation and your intention to return mean a great deal to us. We look forward to welcoming you back to Novotel Tangerang for another enjoyable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Joshua O., Thank you for taking the time to share your feedback following your recent stay at Novotel Tangerang! We are delighted to know that you enjoyed our convenient location and found your stay comfortable. We also appreciate your comments regarding the elevator waiting time. We understand how this may have affected your overall experience and we sincerely apologize for the inconvenience. Your feedback has been shared with our team as we continuously look for ways to improve our guests' experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Tangerang for an even better stay. Warm regards, Vinna Front Office Manager

Dear Mr. Julius S., Thank you for taking the time to share your feedback following your recent stay at Novotel Tangerang First and foremost, please accept our sincerest apologies for falling short of the experience you rightfully expected, particularly as a valued ALL Gold member and for choosing our hotel while hosting your overseas colleagues. We truly understand how disappointing it must have been when your first impression of our hotel did not reflect the level of comfort and quality you have consistently enjoyed at other Novotel properties. We are genuinely sorry to learn about the discomfort you experienced with the room air conditioning, outside noise, elevator waiting time, weak shower pressure, and the water quality. These concerns are certainly not the experience we aim to provide, and we appreciate you bringing them to our attention. Please rest assured that your feedback has been shared with our Engineering and Operations teams for immediate review and corrective action. While we understand that this experience cannot be changed, we hope you will accept our sincere apologies for the inconvenience caused. Feedback such as yours is invaluable, as it helps us identify areas where we must improve and deliver the standards our guests deserve. Mr. Julius, we sincerely hope this experience will not define your perception of Novotel Tangerang. It would be our privilege to welcome you back in the future and provide you with the comfortable and seamless stay that reflects the genuine hospitality and service excellence we strive for every day. Thank you once again for your honest feedback and for your continued loyalty as an ALL Gold member. We truly value your trust and hope to have another opportunity to restore your confidence in us Our Best Regards, Vinna Front Office Manager