Novotel Tangerang Hotel 4 stars

I stayed for 5 nights for quarantine in Superior room. Room was specious and nice view.

Quarantine

Room design was bad and some of the furniture not well-maintained. Internet was sluggish and tv channels was very limited. The amenities was just okay but the service was fast enough and polite. The laundries gave an eerie smell to the clothes. The worst was the food, most of the main meals was very dry and tough to eat. The veggies also overcooked.

I'm performing fasting during my 5 days quarantine, the best part, your service to deliver meals for "sahur" at 3.30 am daily. Thank you very much.

i have stayed for quarantine purpose and your staffs are well organized, helpful, speaking fluent English and provide things on timely manner

All are ok, but please improve on the laundry scent

Staff very good. Had a look at the pool but DIDINT get to try. Chef did a good job changing the menu.Maria was very helpful.

(+) - nice room, comfy bed, clean, and very well-prepared before arrival. - prompt and professional staff (security, room service/housekeeping, etc. were all very efficient and professional) - excellent laundry service (very impressed by how well-handled, clean, and quick it was) - front desk staff helpful, polite, professional, and knowledgeable - excellent window, lots of natural light. great blackout curtains as well. - AC/fan unit reliable and easy to adjust. (-) - food (repatriation/5-day quarantine): a bit bland and sometimes not very good. portion was good and the fruit/bread/dessert on the side was a great touch and a great source of sustenance for when the main dish wasn't to my taste. - I left a note by the door, asked a staff in-person, and left a message with the front desk to knock once and leave items/food by the door. I appreciate their commitment to service, but found the repeated knocking and/or phone calls by staff disturbing as I was either working, in a video call, or asleep. - slow wi-fi, had to stay close to the door. no desk or comfortable place to work from over there, and even then the wi-fi would sometimes still not sustain a video call well. - no fan/vent in the bathroom. no mold or major problems, but it took a little long for things to dry up and the bathroom smelled a little damp for several hours afterwards. shower started to run out of hot water fairly quickly as well. - more soundproofing desired. traffic could be heard non-stop, and I was on the 8th floor.

5 days stay for quarantine services was okay, the only things is sofa already old and spotted with a lot of burn ex cigarettes that is unsafe if guests is smoking it may fire happen. I am not smoker but I able to smell of cigarettes on the one of pillow that is unacceptable.

Good location, nice food and good services

Its awesome

Good food, clean room, great accomodation!

accomodation is good, water is not enough for 1 day. need to call operator twice a day just to ask for bottled water specially for me who stayed for 14 days in your hotel. laudry is only done by dry cleaning which is ot acceptable for me because it leaves a foul smell on my clothings.

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.