Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,099 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Tangerang
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
  • Clay tennis court (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117
tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with Twin Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600

  • Maximum capacity: 2,500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,099 reviews

tripadvisor

TripAdvisor Rating 4.5/5

859 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

all services is good. but we cant swimming and goto gym

Customer review rating 4.4/5

Ajie E. W. Business - 14/09/2020 Confirmed reviews ALL

i was attending the conference. i was usually got so many kind of food when breakfast or lunch. but when the last time attendance, i was not look many variant of food. seems that you decreasing variants than usual.

Dear AJI EKO w., S. Komp, Greetings from Novotel Tangerang! We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive the feedback. Your concern about variance of menu will improve soon. We adhere to health protocols regarding COVID 19 as Local government rules we can't able to open the gym, spa, pool and entertainment area. Thank you again for sharing your experience, and we hope that you will enjoy the experience on your next visit. Stay safe & healthy. Sincerely, Windiarto General Manager

Nice and clean room

Customer review rating 4.4/5

Budi K. Solo - 10/09/2020 Confirmed reviews ALL

I stayed one night at novotel tangerang and booked for 2 rooms. The rooms are clean and tidy, the facilities are also complete, the mattress is comfortable, the bathroom is nice. Bu in other hand, the in room dining service did not satisfy me. My friend ordered grilled tenderloin and it was so salty. I ordered oxtail soup, it tasted good but when it is brought to the room, it uses a tray so that the soup spills a little on the tray and I dont like it

Dear Mr. BUDI K., Greetings from Novotel Tangerang! Thank You for your loyalty as a Diamond Member. We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. However, I am sorry that our service regarding In Room Dining service did not meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Budi Thank you again for sharing your experience, and we hope that you will enjoy the experience on your next visit. Please do not hesitate for contact me for further assistance and information. Sincerely, Windiarto General Manager
Customer review rating 4.4/5

Eric Business - 09/09/2020 Confirmed reviews ALL

Excellent customer service and hospitality

Dear ERIC MICHAEL VAIL G., Warmest Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Safe and comfort

Customer review rating 4.4/5

Mohamad R. Families - 08/09/2020 Confirmed reviews ALL

The efforts made by the Novotel management during this pandemic were very good so that my family and I felt safe and comfortable while staying a few days

Good location with good ambiance

TripAdvisor rating 4.5/5

Rrhardiman Business - 01/09/2020 TripAdvisor review

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Dear Rrhardiman, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We really appreciate your feedback and very pleased to know that you had an amazing experience during your stay with us. We ensure that our guest will felt safe during this pandemic COVID 19. We obey to Government suggestion about the health protocol. Stay safe and always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

It is well located.

Customer review rating 4.4/5

N. Families - 30/08/2020 Confirmed reviews ALL

Well located, clean room, a good covid19 protocol, friendly staffs.

Lovely

Customer review rating 4.4/5

Anonymous Families - 30/08/2020 Confirmed reviews ALL

I like to choose Novotel Tangcyt coz its comfort me to staycation wth my family..

Dear Ayu Trivianty, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good stay, good venue

Customer review rating 4.4/5

Hadrian Families - 29/08/2020 Confirmed reviews ALL

Stayed at Novotel Tangerang for my wedding ceremony, which also held at the Novotel Ballroom. Overal experience is very good.

Dear Hadrian, Warm Greetings from Novotel Tangerang! It was a pleasure serving you during your event at our hotel. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad that the service and facilities provided during the event met your standard of expectation. We hope you'll come and see us again soon! Regards, Windiarto General Manager

Great hotel

Customer review rating 4.4/5

Andysta T. Couples - 29/08/2020 Confirmed reviews ALL

Enjoyed the stay Will come back next month

Dear Andysta t., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

good staff

Customer review rating 4.4/5

Bella Business - 29/08/2020 Confirmed reviews ALL

had an amazing experience stayed in Novotel Tangerang, lot of good staff and very professional

Dear Beiia, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Great hotel

Customer review rating 4.4/5

Andysta T. Couples - 29/08/2020 Confirmed reviews ALL

Enjoyed the stay Will come back next month

Dear Andysta t., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Good stay

Customer review rating 4.4/5

Farah A. F. Business - 12/08/2020 Confirmed reviews ALL

I have stayed 3 times at Novotel Tangerang. The location is very strategic, because it is beside TangCity Mall, and close to the Tangerang government offices, where I always have a need with that office. I always love staying at this hotel, the service of all the staff is friendly and always helpful. And as an AccorPlus member, I am very happy with the complentary provided. Thank you and I will come back again.

Dear Farah Aulia F., Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Very good

Customer review rating 4.4/5

Edi4ria Couples - 10/08/2020 Confirmed reviews ALL

The best hotel my favorites

Dear E. EDISON, Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Well located

Customer review rating 4.4/5

Ma… Couples - 04/04/2020 Confirmed reviews ALL

Ovee all is good But i have litle problem like limited acces to my room, costumer not prepare well But i can still okey Hope u make it more better

Hospitality

Customer review rating 4.4/5

Mohd I. W. Business - 24/03/2020 Confirmed reviews ALL

Always my great experience with excellent hospitality provided by your staff.

Dear MOHD ISMADI MOHD DAN W., Greetings from Novotel Tangerang, We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windiarto General Manager

Perfect staff, would not ask for anything else

Customer review rating 4.4/5

Doug E. Families - 22/03/2020 Confirmed reviews ALL

My family had an unexpected long weekend in Jakarta. We checked in late Friday night and the staff went above and beyond to make us feel welcome. The Novotel Tangerang took care of my family. That was a big relief with all the Corona virus scare. I can not say thank you enough!

Dear DOUGLAS TERRY E., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Great hotel

Customer review rating 4.4/5

Kuwat R. Solo - 20/03/2020 Confirmed reviews ALL

About 30 minutes drive to airport. Attached to shopping mall and cinema. Many good restaurants around. Great front liner/receptionist staff. Bed was very comfortable.

Dear KUWAT R., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

second coming with same satisfaction

Customer review rating 4.4/5

Igna Families - 18/03/2020 Confirmed reviews ALL

easy check in & check out, good swiming pool and children playground, spacious room (but my AC not cool, allready check but it is still not cool). good food and nice staff.

Dear IGNATIUS H., We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service.We regret about Air Conditioner at room, we will fix it soon. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Not really satisfying stay

Customer review rating 4.4/5

Stella Families - 17/03/2020 Confirmed reviews ALL

When we arrived no one assist my husband to the parking lot so he end up 1 hour looking for parking. When I checked in, the room not prepared as per request (we request for double bed rooms but we being informed it was twin bed that available), the receptionist was very helpful, he tried to change the rooms because we have 1 kid and 1 baby and not possible to sleep in twin bed. Long story short, we got double bed rooms but unfortunately when we enter one of the room, the door can't be closed. We inform to the front office and they sent handy man to fix it, the handy man said we need to slam it in order to close it.. Really dissapointed that at that time the front office not directly offer to change the room but just said that they already sent the handy man. I said its not possible to use that room. I cant slamed the door every time I need to go out and close it..if my kid or my baby is sleeping, they will be disturbed and crying. After I get angry and request for replacement, then she start to check which room was available and we got the replacement. Another problem occur when we took a bath, the shower didnt work properly. The cold button cant work, luckily the hot water not too hot so we can still use the shower with slow flow. One thing that made our day is the breakfast time, the room was very spacious and have lots of food variety. As my summary, you can give better experience to the guests if you : 1. Prepare proper parking lot and assist every hotel guests to the parking lot 2. Prepare room as per request 3. Do regular maintenance for each room and fix all the broken things (renovate the rooms) 4. Train the front desk to be more care and responsive to give solution rather than waiting the guest to ask for the solution Sorry for a long review but you are known as the biggest hotel in Tangerang, so will be good if you also offer great guest experience during the stay.. Thanks..

Dear Stella, Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies concerning all the issues that you have faced in our hotel like Room condition, difficulties in parking and handling guest complaint. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Perfect

Customer review rating 4.4/5

Adrian R. Business - 15/03/2020 Confirmed reviews ALL

I’ve been staying in Novotel Tangerang a few times in the last years. The staff are professional, always welcoming and smiling. With regards to my last stay they even prepared a birthday surprise cake and sing happy birthday, even thou I never informed them about it. That was a nice touch. Rooms are always clean and tidy and smell fresh. Room service is great as well, being a big fan of Indonesian food, I can say that their local dishes on the menu are delicious. You guys are doing a great job! Keep it up! See you next time!

Dear Adrian R., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

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