Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,219 reviews

ALLSAFE approved hotel

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Room 1

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Children's age

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Novotel Tangerang
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+ 24 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
  • Clay tennis court (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with Twin Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600

  • Maximum capacity: 2500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,219 reviews

tripadvisor

TripAdvisor Rating 4.5/5

889 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Over all perfect

Customer review rating 4.0/5

Dwi S. Families - 15/02/2021 Confirmed reviews ALL

Very good located, very convenience room, very nice swimming pool.

Dear DWI S., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Good stay

Customer review rating 4.5/5

Zen Couples - 15/02/2021 Confirmed reviews ALL

Thankyou for experience, for comfortable. All staff, receptionist, ob, security, All very helpfull and good attitude. I book executive room, it's room very good, very clean and all facility its proper. Thankyou.

Dear ZAINUDIN M., Greetings from Novotel Tangerang, We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windiarto General Manager

Great service

Customer review rating 4.5/5

Valentino Families - 03/02/2021 Confirmed reviews ALL

I asked the reception whether or not they can prepare a cake for my wife's birthday. Turns out they did put a small cake with congratulations card.

Dear Valentino, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Clean and Friendly

Customer review rating 5.0/5

Maximilian A. Families - 21/01/2021 Confirmed reviews ALL

Best hotel! Staff are friendly, hotel super clean and well located!

Dear Maximilian A., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Good

Customer review rating 4.5/5

Dedi H. Y. Solo - 20/01/2021 Confirmed reviews ALL

Very satisfied for the services.

Dear Dedi Hendra Y., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Staycation

Customer review rating 4.5/5

Michelle V. Families - 13/01/2021 Confirmed reviews ALL

Fast check in and check out. Good location near mall. Spacious and silent room. Various TV channels especially for kids. Nice swimming pool and delicious breakfast, the best croissant.

Dear Ms. Michelle V., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Memorable place to stay!

Customer review rating 5.0/5

Ferdi Families - 13/01/2021 Confirmed reviews ALL

Novotel tangerang, you are amazing! Can't describe how happy we are when we stayed there. There is nothing more than we can say to you. We love you, Novotel! Keep existing, please! Thank you so much..

Dear FERDINAND S., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

well located and good stay

Customer review rating 5.0/5

Pauline Families - 13/01/2021 Confirmed reviews ALL

i had a wonderful time here. the service was excellent. the location is very convenient near the mall. i feel welcome here

Dear Pauline, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Staycation

Customer review rating 4.5/5

Michelle V. Families - 13/01/2021 Confirmed reviews ALL

Fast check in and check out. Good location near mall. Spacious and silent room. Various TV channels especially for kids. Nice swimming pool and delicious breakfast, the best croissant.

Dear Michelle V., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Well located and good stay

Customer review rating 5.0/5

H. Families - 13/01/2021 Confirmed reviews ALL

Great and helpful

Dear H., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

I have a wonderful staycation on Novotel. Good service good facilities good food.

Customer review rating 4.0/5

Cecilia Friends - 07/01/2021 Confirmed reviews ALL

I enjoy my one night staycation on Novotel. I really have a relaxing holiday here. You dan go to sixth sense and swimming. The room was beautiful.

Dear Cecilia, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good stay

Customer review rating 4.5/5

Shabrina Business - 03/01/2021 Confirmed reviews ALL

Good service, comfort

Dear Nur Shabrina, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good stay

Customer review rating 5.0/5

Randi W. Couples - 03/01/2021 Confirmed reviews ALL

Happy that we have good experience and wife love the service.

Dear RANDI w., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Nice Hotel

Customer review rating 4.0/5

Vera Families - 29/12/2020 Confirmed reviews ALL

Very nice for family, very good stay, well located, clean room , swimming pool, and breakfast ok. Add promo in high season like : Stay 2 night get free Snack and Drinks or Stay 3 night get 1 Massage. Thx you.

Good stay but not enough variant foods.

Customer review rating 3.0/5

Setiawan Friends - 29/12/2020 Confirmed reviews ALL

I stay @Novotel Tang city using voucher upgrade and can access to Premiere Lounge. Unfortunately, the variant and quantity of the food are not satisfied. It seems there is not variant enough of the food and limited quantity. It's totally reduced dramatically both for quantity and variant of the food. Please pay attention to this issue and do improvement both for variant and quantity. And for the breakfast also, there is no much option for the food. Thank you.

good stay, good pool for kids

Customer review rating 4.0/5

Dafina Families - 29/12/2020 Confirmed reviews ALL

quite happy with the service. like the mini playground and mini pool. however the mini pool was so dirty with dry leaves

Customer review rating 4.0/5

Yorke Families - 27/12/2020 Confirmed reviews ALL

Nice hotel as others ALL aCCOR grup, but somehow i sneezed all the time in the room, i have dust allergic and the carpet floor maybe the reason, maybe it was not well vacum cleaned or less vacum cleaned. That carpet room was very dusty i guess. Sorry. But all other things were nice and clean as usual. Thanks

Unhygienic.

Customer review rating 2.5/5

Anonymous Business - 26/12/2020 Confirmed reviews ALL

The towels were smelling of sweat is it felt like they were not changed as though they were reused for me. Extremely unhygienic.

Pleasant Stay

Customer review rating 4.5/5

Lidya Solo - 15/12/2020 Confirmed reviews ALL

Thank you Novotel Tangerang, to still give your best service during this hard time. I enjoyed my staycation in Novotel Tangerang. Although there were minor issues, i.e less cold AC and loud motorcycle noises at night (probably due to the floor relatively 'low' and facing directly to main road), also wine wasn't available when I tried to order. I ordered my food via room service. Health protocol is also strictly implemented here. Staffs are also friendly and helpful. Overall I liked my stay. I often visit The Square and pool bar in Novotel Tangerang before pandemic. The service and friendliness of Novotel staff remains excellent despite this challenging times. Keep up the good work :)

Dear LIDYA AMALIA U. Warm Greetings from Novotel Tangerang! First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I am sorry. If you give us a chance to earn back your trust, I can assure you that will enjoy an exceptional experience on your next visit. I would be happy to see that you enjoy the experience that so many of our guests have grown so fond of. Regards, Windiarto General Manager

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