Service : all staff serve friendly smile and very helpful, that's good hospitality. Cleanliness: very clean and comfortable Food: very varied and delicious

good service, good food

good location, nice view, clean room but carpet a bit dull. thanks to the hotel as a platinum member i got a room upgrade. the lack of this hotel is on the TV which seems old-fashioned, small and the picture is not good. Also on a small parking lot. maybe it can be fixed next future

Service was good, food served timely and hygienically Front office staff responded as you called and coordinated to room service immediately to attend. During my stay the Front office staff do call few times asked of my comfortability. In general had good hospitality during 9 days stay.

Fun with family

I stayed in this hotel for fulfill the quarantine purpose Hospitality service is good, Room facilities good, Can improve better for the food

Efficient and friendly service, which under these unusual circumstances began on arrival at the airport, PCR, Covid shuttle, etc.

Overall it was good but wifi was pretty slow

it was such a pleasure experience to stay here.

Novotel Tangerang is really the Best hotel in Tangerang. The rooms are really very clean and very spacious. We stayed in Novotel Tangerang for Quarantine staying which is can go out from our rooms, but the hotel staffs are really very helpful, they provided whatever we need during our stay. We have plenty of mineral waters. We also have welcome fruits and variety snack to be enjoy during the day. And we have many choices meals for breakfast, lunch and dinner. Indonesian meals and Western meals are all very delicious taste. Thank you so much for all the Best services we experienced as a sweet memories staying at Novotel Tangerang. We will give our recomendation to our friends to stay at this hotel.

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Novotel Tangerang is my preferred hotel when going on a business trip. The room is moderately sized and very clean. The staff at the front desk and room service are also very friendly. The staff always takes initiative to offer assistance whenever possible. Thumbs up.

Check in and check out is quick.The staff are friendly and helpful. The breakfast was delicious and had a lot of varieties. The staff tried to give best service by giving us information about how to enjoy our stay.