Novotel Tangerang Hotel 4 stars

We stayed for a long (8 days) quarantine, coming from an jet lagged international flight so please consider the effect of boredom and lack of physical activities. Good point: smooth process from booking, update of booking, response to changes - kudos to ibu Susi fresh and nice food - good amount quick response of laundry and room requests Improvement tips: the hot water was not reliable quarantine is quite boring, it will be nice if we are allowed to use the swimming pool or gym, I could not recover from my jetlag because I am lacking of physical activities. noise isolation between adjacent rooms is not that great a card with the name of the food served will be a nice touch, so people with food restriction/allergy can be prepared. The chair in the room is not comfortable for laptop PC working My computer anti virus warned me many times because the connection is not "secure". The WIFI is slow and not reliable, maybe an wired internet may be better. Need a better information related to long quarantine, for example to order/receive essentials such as medication and other special/health need. We know that we are not expected to leave the room, but it is nice to be assured that for example the emergency exits are not locked. A safety leaflet will be nice. Please use a better shampoo, because we cannot order from outside, give a short in-house toiletries selection that we can buy in-house.

I was staying for 7 nights with my family for the obligatory quarantine. The service was excellent, foods were tasty and there's nothing we could really complain about. There's a minor problem with punctuality in the last few days but they were quick to be taken care of. Would love to stay there under different circumstances and tried the facilities. Thanks for making our transition to settle back Indonesia a lot smoother.

Every thing is ok except internet speed so slow

I spent a Quarantine period of 8 days with no problem. good service, staffs always listening and taking care of my requests

Room can be better. Food selection esp. Fruits can have more variation. But overall a good stay

Its a compulsory QUARANTINE stay.

a warm welcome, perfect organization and service with professional and friendly staff, good food and fast internet .. in short, a good place to make the mandatory 8-days quarantine more bearable.. recommended!

Comfortable room and good service

I had great experience during my quarantine. Pak Indra picked me up at the airport and transferred to the hotel. Dona and Ruth made my room so nice, love it. Chef Benvi and team made delicious welcome dessert and special dinner on my last day of staying. Pak Erlan was very nice and thoughtful. The foods was excellent and a lot, the room was nice and clean, I have no complain. Everything was perfect. Thank you so much Novotel Tangerang and everyone of you who been so nice and thoughtful to me. I will definitely come back again. Very high recommended! Stay healthy and well, Devi S.

Very good choice for a long stay specially during quarantine.

Good service and comfortable room

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Novotel Tangerang is my preferred hotel when going on a business trip. The room is moderately sized and very clean. The staff at the front desk and room service are also very friendly. The staff always takes initiative to offer assistance whenever possible. Thumbs up.