Novotel Tangerang 4 stars

Dear Mr. LINDSAY M. W., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Tangerang. We are delighted to know that you felt warmly welcomed and enjoyed the comfort of our hotel. It is especially rewarding to learn that you appreciated the room upgrade, the cakes, the lounge dining experience, our beautiful poolside bar, and the comfort of your room. Your kind words are truly encouraging and serve as a great motivation for our team to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Tangerang. We sincerely look forward to welcoming you back for another memorable and enjoyable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Ms. YANI C. A., Thank you very much for sharing your wonderful review and for your continued trust in Novotel Tangerang. We are delighted to know that you consistently enjoy your stay with us and that our central location, directly connected to the shopping mall, adds convenience to your visits. It is also rewarding to hear that you found our rooms clean, comfortable, and relaxing. We truly appreciate your kind words about our breakfast selection, especially your special mention of the herbal orange and ginger drink. We will be delighted to share your compliments with our culinary team, who will be encouraged to know their efforts made such a positive impression. Your recommendation and your intention to return mean a great deal to us. We look forward to welcoming you back to Novotel Tangerang for another enjoyable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Joshua O., Thank you for taking the time to share your feedback following your recent stay at Novotel Tangerang! We are delighted to know that you enjoyed our convenient location and found your stay comfortable. We also appreciate your comments regarding the elevator waiting time. We understand how this may have affected your overall experience and we sincerely apologize for the inconvenience. Your feedback has been shared with our team as we continuously look for ways to improve our guests' experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Tangerang for an even better stay. Warm regards, Vinna Front Office Manager

Dear Mr. Julius S., Thank you for taking the time to share your feedback following your recent stay at Novotel Tangerang First and foremost, please accept our sincerest apologies for falling short of the experience you rightfully expected, particularly as a valued ALL Gold member and for choosing our hotel while hosting your overseas colleagues. We truly understand how disappointing it must have been when your first impression of our hotel did not reflect the level of comfort and quality you have consistently enjoyed at other Novotel properties. We are genuinely sorry to learn about the discomfort you experienced with the room air conditioning, outside noise, elevator waiting time, weak shower pressure, and the water quality. These concerns are certainly not the experience we aim to provide, and we appreciate you bringing them to our attention. Please rest assured that your feedback has been shared with our Engineering and Operations teams for immediate review and corrective action. While we understand that this experience cannot be changed, we hope you will accept our sincere apologies for the inconvenience caused. Feedback such as yours is invaluable, as it helps us identify areas where we must improve and deliver the standards our guests deserve. Mr. Julius, we sincerely hope this experience will not define your perception of Novotel Tangerang. It would be our privilege to welcome you back in the future and provide you with the comfortable and seamless stay that reflects the genuine hospitality and service excellence we strive for every day. Thank you once again for your honest feedback and for your continued loyalty as an ALL Gold member. We truly value your trust and hope to have another opportunity to restore your confidence in us Our Best Regards, Vinna Front Office Manager

Dear GILLES G. B., Thank you very much for your perfect rating and for taking the time to share your feedback. We truly appreciate your kind support and are delighted to know that your experience with us met your expectations. Your satisfaction is very important to us, and it encourages our team to consistently maintain and improve the quality of our service. For any room booking inquiries or further assistance, please do not hesitate to contact us through our official booking channels or our front desk, where our team will be more than happy to assist you. We sincerely look forward to welcoming you again in the future and ensuring you enjoy another comfortable, pleasant, and memorable stay with us. Our Best Regards, Vinna Front Office Manager