Novotel Tangerang Hotel 4 stars

8 day government quarantine, comfortable bed, good food, slow internet, tepid water in the shower

There's nothing special and memorable staying at this hotel

Overall are excellent service, easy check-in and check-out. Very professional staff. My stay is for quarantine after arrival at Indonesia. I have 2 things you might want to take a look: 1. I support government regulation to minimize spread of Corona virus, by not requesting housekeeping to clean my room during my stay. So, I request to have air freshener in my room. But why is it so difficult to have that? I need to request repeatedly 4 times for 2 days. Should I pay more to have simple air freshener?For your information, the room doesn't has window for circulation. This is also reason why I request air freshener for my 24 hours x 7 stay without going out from room. 2. When I Check in, I met staff and asked about dine-in. They say now it is possible to have dine-in. But at my last day, when I call and requesting to not bring my breakfast to room (I want to join buffet breakfast), staff mention hotel doesn't serve buffet, because of low occupancy/guest number. This is very different information I have. And I very disappointed here.

It's not my first time to stay at Novotel, but it's my first time to stay during a quarantine. Overall experience, was good, as expected. But somehow the internet connection on my room didn't run very well during my stay. I'm sure it will be better next time. And I love the western cuisines too! The pasta was unforgettable.

This hotel is well located and directly connects to shopping centre where I can easily find lunch and anything pretty easy

Good Everything But pls Improve disconnect Wi-Fi and Speed. Thanks.

Kind and clean. Unfortunately the only consideration I would bring to your attention would be the lack of understanding a food allergy menu.

I stayed there for a week to fulfill the mandatory quarantine requirement by the Government. First few days were good. Food is an excellent. I noticed after couple of days, I started getting a cigarette smoke smell in my room through the centerlized air conditioning system. There was no window which I could open into my room, except the door. I had really rough time to stay there for my last 2 days. Even I did complaint at the front desk about it and I am told all rooms are non smoking rooms. But someone was smoking into their room and all the smell was coming in my room. So the staff couldn't do anything about it. Imagine if someone has a some medical issues or with a kid. Atleast this hotel should provide all the rooms with the window . Not going to stay there ever and won't recommend to anyone. Please make sure if you guys are going to stay there, ask the room with a window.

Overall good

The Suite was very comfortable to stay in for our 7 night quarantine stay. The staff were always available if we needed anything. The meals were really good there was so much food well done to the chef's and restaurant staff. Would highly recommend if you need to quarantine or if you were lucky to have vacation in Tangerang.

i love the staff and the location, but i think the food can be better for the next

The staff was always so friendly and helpful! They went over and above during my stay there!

Very comfortable room, good food. good service.

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.