Novotel Tangerang

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Novotel Tangerang 4 stars

Customer review rating (ALL Rating) 4.4/5 917 reviews

ALLSAFE approved hotel

Novotel Tangerang
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Description

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground, pool, and rooftop garden

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining Tangcity mall with shopping, dining options

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, our rooms in Novotel Tangerang is suitable for business, leisure, and staycations, making it perfect for your needs. Our Superior Rooms measure 32 m2, while our Suite Rooms are 64 m2. Both room types feature modern comforts with flat-screen tv, free WIFI, safe and fridge.

Hotel location

Novotel Tangerang

Tangcity superblock, Jl. jend sudirman no. 1
15117 TANGERANG
Indonesia

Fax: +62 21 29038899

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS:-6.194012, 106.633935

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Enjoy a true dining experience 24/7 at our European and Asian-styled restaurant. There is a large choice of Asian and international specialities, à-la-minute cooking, which are served freshly to you.

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  917 reviews

TripAdvisor Rating  4.5/5  1,308 reviews

Certificate of excellence 2022

Well located

Customer review rating 5.0/5

Lydia Families - Confirmed reviews ALL

Well located, location above tangcity mall which have many restaurants , nice view, nice pool and garden and also the room are too clean ... Had so much fun in here! I have the best staycation in Tangerang of course in Novotel

Dear Lydia Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable to stay, unfortunately the car park is limited and expensive.

Dear RETNO R., Greetings from Novotel Tangerang! We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. However, I am sorry that our service regarding the car park did not meet your expectation. But, if you stay with us, you will get a free complimentary parking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you will enjoy the experience that many of our guests have grown fond of on your next visit. Sincerely, Novotel Tangerang

Pretty Good place to stay

Customer review rating 4.0/5

Steven T. Couples - Confirmed reviews ALL

As expected for a high standard place to stay

Dear Steven T. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Well located, good food, good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The location is perfect for our Eid gateway. The included breakfast menu is quite tasty. And there is a direct access to a mall underneath the hotel, which is a plus.

Dear Iskandar Z. We very much appreciate your comments regarding your stay at Novotel Tangerang. We are delighted to read that you had a fun escape and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. As your feedback is important to us and we would like your positive comment reachable by many viewers, we would like to ask a little bit of your time again to write another review in our Tripadvisor link https://bit.ly/ReviewNovotelTangerang Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely, Novotel Tangerang

Great place to stay

Customer review rating 4.0/5

Margareta Families - Confirmed reviews ALL

It was such a great pleasure to experience the good services you have. The breakfast was very nice with a great variety of food, the room was also clean with quite a view. Last but not least, the hospitality of your staff who was helpful and attentive to our needs.

Dear Margareta Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. As your feedback is important to us and we would like your positive comment reachable by many viewers, we would like to ask a little bit of your time again to write another review in our Trip Advisor link https://bit.ly/ReviewNovotelTangerang So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Awesome services

Customer review rating 4.5/5

Rendy K. Families - Confirmed reviews ALL

We stay here for family staycation, and satisfied with the hotel services. The executive lounge also above our expectation, both the food and venue.

Dear RENDY K., We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang

WELL LOCATED

Customer review rating 4.0/5

Sekar A. M. Friends - Confirmed reviews ALL

I booked two rooms with hot deals price. It's so cheap. Become plus member gave me a lot of benefits and diskon. But I am waiting my status points 2 night to be credited to my account plus. It's been a week and still not added. And I spend a lot on food and beverages with my friends. And hoping the will get point credited to my account. Some of staffs only took pictures of my member accorplus and other did good job with put on my member accorplus and get the points quick. I hope all the stafs and same standard.

Well maintained & perfect hotel

Customer review rating 5.0/5

Jie T. T. Families - Confirmed reviews ALL

Very professional check in process by very friendly receptionist Miss Ruth, I suppose. Thanks for the welcoming & kind reception during the 2 nights stay.

Dear Jie T. T. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

wonderful staycation

Customer review rating 5.0/5

Sudjana Families - Confirmed reviews ALL

very good accomodation and services, it is my favorit places for staycation with my family

Dear Sudjana Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Fun escape

Customer review rating 4.5/5

Daniel Families - Confirmed reviews ALL

Satisfying in all services, thank you

Dear Mr Daniel, We very much appreciate your comments regarding your stay at Novotel Tangerang. We are delighted to read that you had a fun escape and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. As your feedback is important to us and we would like your positive comment reachable by many viewers, we would like to ask a little bit of your time again to write another review in our Tripadvisor link https://bit.ly/ReviewNovotelTangerang Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely Novotel Tangerang

Always a pleasure to come back to our 2nd home

Customer review rating 4.5/5

Mr. M. Families - Confirmed reviews ALL

Always a pleasure to come back to our 2nd home - even after more than 2 years travel absence due to the pandemic! Special thanks to the front desk team, the restaurant team and especially my Mrs Lalla for the lovely honeymoon setup of our suite

Dear Mr M. Greetings from Novotel Tangerang! First of all, Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. We glad that your experience has met your expectations. But we're sorry for some obstacles that you faced during the booking process. We will communicate this matter to our Digital & IT Team in Accor Head Office Indonesia, so it will give you a better Online Booking experience in the future. We value your opinion and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Good room

Customer review rating 5.0/5

Robert Solo - Confirmed reviews ALL

Stayed for 1 night and regret myself. Should have stay longer. The executive room need to be touched up a bit for the wear and tear, but the rest should be fine.

Good stay

Customer review rating 4.5/5

K., J. Business - Confirmed reviews ALL

Rooms is very clean, Very kind reception, Nice lobby, Delicious breakfast.

Dear J. K., We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang

Good facility

Customer review rating 3.5/5

Sap Solo - Confirmed reviews ALL

Overall is good, but maybe you can improve services like deliver 2 glass of welcoming drink to guest room, can you imagine that i bring my 2 glass welcoming drink by myself from lounge to 10 floor

Customer review rating 2.5/5

Andy S. Business - Confirmed reviews ALL

breakfast is less than in the past

Dear ANDI S., Thank you for taking the time to tell us about your experience at the Novotel Tangerang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During Ramadhan's sahur, we adapt on menu variant that easy to digest and can boost energy during fasting time. As we aware that each guest has own preference, our Chef is opened and ready to prepare specific meal requested by the guest, whether vegetarian menu or any other restriction, such as low sugar, no seafood, etc. Soon our vast variant menu on the breakfast shall be available by early May onwards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Tangerang

Wonderful stay.

Customer review rating 5.0/5

Olinda Business - Confirmed reviews ALL

Best staff. Very friendly and accommodating. They go extra mile to help us. Thank you so much.

Dear Olinda Warm Greetings from Novotel Tangerang! It was a pleasure serving you during your stay at our hotel. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad that the service and facilities provided during your stay met your standard of expectation. We hope you'll come and see us again soon! Regards, Windiarto General Manager

A Nice Place not too far from the airport.

TripAdvisor rating 5.0/5

rotamasinaga Solo travel - TripAdvisor review

It was a pleasant stay. The hotel was close too the airport. The facilities are also nice. There is a small garden upstairs where one could sit and relax there and enjor the air breeze. The restaurant for having breakfast is also really nice and comfortable. The variety of foods is also excellent. The hotel is next to shopping mall with various restaurants so one could also go there to get any food or groceries.

Dear Rotamasinaga, Warmest Greetings from Novotel Tangerang We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windiarto General manager

The hotel rooms are very clean and the foods menu are the Best. All staff are very friendly and very profesional.

TripAdvisor rating 5.0/5

DjohanG1 TripAdvisor review

Novotel Tangerang is really the Best hotel in Tangerang. The rooms are really very clean and very spacious. We stayed in Novotel Tangerang for Quarantine staying which is can go out from our rooms, but the hotel staffs are really very helpful, they provided whatever we need during our stay. We have plenty of mineral waters. We also have welcome fruits and variety snack to be enjoy during the day. And we have many choices meals for breakfast, lunch and dinner. Indonesian meals and Western meals are all very delicious taste. Thank you so much for all the Best services we experienced as a sweet memories staying at Novotel Tangerang. We will give our recomendation to our friends to stay at this hotel.

Dear Pak Djohan Gazali, Warmest Greeting from Novotel Tangerang, Thank you for your Loyalty . We highly appreciate your comments regarding your quarantine stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

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