Novotel Tangerang Hotel 4 stars

I stayed at the Novotel Tangerang during my five-day quarantine upon entering Indonesia in July 2021. The room was comfortable, aesthetically pleasing, and clean. Service at Novotel Tangerang was all around great--all staff that I interacted with were courteous and helpful. The quarantine process was well-organized. I was told exactly what to expect, and the process played out exactly as I had been told. (I was surprised that I was charged for local calls made using the phone in the room, but it wasn't expensive.)

The stay is enjoyable and fun. I don't feel bored even stay in room for the whole week. Food are abundant and good taste. Service is ok. Recommend for travelers family like us.

Friendly staff, prompt service, good food

During my quarantine stay, the Novotel team took care of me exceptionally well and room service was consistent and reliable. Meals were all served hot. Receptioniat kept me posted on the ever-changing regulations for onward travel during pandemic. Thank you.

The isoman experience was made easy by Novotel Tangerang. Feel comfortable with the room. Good varieties of food. Issue with the WiFi on the first night, but was better on the following day. Thank for the staff who have made my stay feel more at ease

Comfortable Stay, but below my expectation comparing to my last quarantine stay in Mercure Alam Sutera

Need to improve for food ...specially fruits Need quality fruits for customer during quarantine...I was informed to marketing about this matter. Thank you

The menu of room services can be more variation.

I got a good service. The facilities is good.

I stayed in isolation for five days and chose Western food. The food is salty, but the taste is okay. There was a small episode when I first arrived, but the room changed smoothly. When the staff told me to change the room, I was taking a shower, but the staff directly opened the door with the universal room card, which made me deeply uncomfortable, although he apologized later. Besides, everything is fine, the room is clean and comfortable, the lights was a bit dim at night, the front desk will try to help if needed.

Very good hotel, friendly staff, recommended

Througout my quarantine experienced here, hotel staff named lita Saputri have been so helpful and make our life much easier there in all aspect.

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.