Information message

Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,483 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Tangerang
See on a map
+ 20 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Outdoor playground for children
  • Clay tennis court (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our Superior Rooms which measure 344 sq ft (32 m2) while our Suite Rooms 689 sq ft (64 m2), feature flat-screen tv, free WIFI, safe and fridge.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

LOUNGE BAR

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

POOL BAR

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600

  • Maximum capacity: 2500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,483 reviews

TripAdvisor Rating 4.5/5

1,002 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.0/5

Dhepy N. Families - 18/09/2021 Confirmed reviews ALL

Food not nice Tiny amounts Some meals forgotten till i called room service Staff not come back with answer when asked questions

Dear Bapak Banipal and Ibu Dhevi, Warm Greetings from Novotel Tangerang! Thank you very much for your time yesterday to hear directly review of your recent stay at our hotel via phone. I do apologize for all inconvenience during your quarantine stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about guest request service that need improvement. I will working on that to our services meet expectation. I hope that you will give us another chance to turn your experience around on your next visit to our property. We look forward to welcoming you back in the near future. With much appreciation, Maria Irene Front Office Manager

Good food

Customer review rating 4.0/5

Fransiskus P. Couples - 16/09/2021 Confirmed reviews ALL

Good food during my 2 night stay.

The location is very good because they have everything nearby the hotel

Customer review rating 5.0/5

Dzikri A. M. Business - 14/09/2021 Confirmed reviews ALL

The hotel is marvelous and the staff though. They have a lot of food, either local and western. Beside hotel, you can find mall that has everything you want.

Well located

Customer review rating 4.0/5

Immanuel P. Business - 13/09/2021 Confirmed reviews ALL

It was a good stay and very close to shopping mall where I can find restaurants and shops. I could save my time when doing my business.

Well located near the airport

Customer review rating 4.0/5

Ramdani C. Solo - 13/09/2021 Confirmed reviews ALL

Friendly staff members

Nice stay, nice people, good food

Customer review rating 4.5/5

Gunadi Couples - 12/09/2021 Confirmed reviews ALL

We stayed for a long (8 days) quarantine, coming from an jet lagged international flight so please consider the effect of boredom and lack of physical activities. Good point: smooth process from booking, update of booking, response to changes - kudos to ibu Susi fresh and nice food - good amount quick response of laundry and room requests Improvement tips: the hot water was not reliable quarantine is quite boring, it will be nice if we are allowed to use the swimming pool or gym, I could not recover from my jetlag because I am lacking of physical activities. noise isolation between adjacent rooms is not that great a card with the name of the food served will be a nice touch, so people with food restriction/allergy can be prepared. The chair in the room is not comfortable for laptop PC working My computer anti virus warned me many times because the connection is not "secure". The WIFI is slow and not reliable, maybe an wired internet may be better. Need a better information related to long quarantine, for example to order/receive essentials such as medication and other special/health need. We know that we are not expected to leave the room, but it is nice to be assured that for example the emergency exits are not locked. A safety leaflet will be nice. Please use a better shampoo, because we cannot order from outside, give a short in-house toiletries selection that we can buy in-house.

Dear GUNADI KURNIAWAN & I., Warmest Greeting from Novotel Tangerang, We very much appreciate your comments regarding your quanrantine stay at the Novotel Tangerang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will also pass your nice feedback to our staff especially Susi. They will be happy to hear that. We do apologize regarding internet connection and brief quarantine information. We will ensure for improve this matter. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Windiarto General Manager

Pleasant Stay

Customer review rating 4.5/5

Hayu H. Families - 08/09/2021 Confirmed reviews ALL

I was staying for 7 nights with my family for the obligatory quarantine. The service was excellent, foods were tasty and there's nothing we could really complain about. There's a minor problem with punctuality in the last few days but they were quick to be taken care of. Would love to stay there under different circumstances and tried the facilities. Thanks for making our transition to settle back Indonesia a lot smoother.

Dear Ibu. Hayu, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your quarantine experience; our team will definitely be happy to read what you wrote especially Maria, Kevin, Rayi and Badrul. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Ibu Hayu., Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. So, thank you and Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager
Customer review rating 4.0/5

Attia M. Business - 08/09/2021 Confirmed reviews ALL

Every thing is ok except internet speed so slow

Dear Mr. Attia, Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Mr Attia, Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Best Regards, Windiarto General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 07/09/2021 Confirmed reviews ALL

I spent a Quarantine period of 8 days with no problem. good service, staffs always listening and taking care of my requests

Dear CHRISTOPHER ALBERT L. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - 04/09/2021 Confirmed reviews ALL

Room can be better. Food selection esp. Fruits can have more variation. But overall a good stay

Dear JEHEZKIEL MARTUA, Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager
Customer review rating 3.0/5

Anonymous Solo - 31/08/2021 Confirmed reviews ALL

Its a compulsory QUARANTINE stay.

Dear DERK W., Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager
Customer review rating 4.0/5

Hugo Couples - 29/08/2021 Confirmed reviews ALL

a warm welcome, perfect organization and service with professional and friendly staff, good food and fast internet .. in short, a good place to make the mandatory 8-days quarantine more bearable.. recommended!

Dear HUGO FRANCOIS CRAPS and KADEK SINARYANI, Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Comfortable

Customer review rating 4.5/5

Christine Couples - 28/08/2021 Confirmed reviews ALL

Comfortable room and good service

Dear CHRISTINE S., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windirarto General Manager

The best hospitality, great services, very friendly and helpful people.

Customer review rating 5.0/5

Devi S. Solo - 24/08/2021 Confirmed reviews ALL

I had great experience during my quarantine. Pak Indra picked me up at the airport and transferred to the hotel. Dona and Ruth made my room so nice, love it. Chef Benvi and team made delicious welcome dessert and special dinner on my last day of staying. Pak Erlan was very nice and thoughtful. The foods was excellent and a lot, the room was nice and clean, I have no complain. Everything was perfect. Thank you so much Novotel Tangerang and everyone of you who been so nice and thoughtful to me. I will definitely come back again. Very high recommended! Stay healthy and well, Devi S.

Dear Devi S., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good Stay during Quarantine

Customer review rating 4.0/5

Rizki R. D. Families - 23/08/2021 Confirmed reviews ALL

Very good choice for a long stay specially during quarantine.

Dear Rizki Ramadhani Durokm Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Comfortable

Customer review rating 4.5/5

Alvin K. Families - 23/08/2021 Confirmed reviews ALL

Good service and comfortable room

Dear Alvin K. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G 15/10/2020 TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Good location with good ambiance

TripAdvisor rating 5.0/5

Rrhardiman Business - 01/09/2020 TripAdvisor review

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Dear Rrhardiman, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We really appreciate your feedback and very pleased to know that you had an amazing experience during your stay with us. We ensure that our guest will felt safe during this pandemic COVID 19. We obey to Government suggestion about the health protocol. Stay safe and always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Comfortable and pleasant experience

TripAdvisor rating 5.0/5

Lee S Business - 14/01/2020 TripAdvisor review

Novotel Tangerang is my preferred hotel when going on a business trip. The room is moderately sized and very clean. The staff at the front desk and room service are also very friendly. The staff always takes initiative to offer assistance whenever possible. Thumbs up.

Dear Lee S, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in tangerang