Dear Mr. RACHMATULLAH S., Thank you very much for sharing such a wonderful and detailed review following your family stay at Novotel Tangerang on 3 October. We are delighted to know that you and your family had a pleasant and comfortable experience with us. It is wonderful to hear that you enjoyed the cleanliness of the hotel, the cozy and well-maintained room, our facilities, and the variety of breakfast options available for the whole family. We are especially grateful for your kind recognition of Amel from Reservations, Jehan from Front Office, Ronny and Rendy from F&B, as well as Arif and Subhan from Concierge. Your appreciation will certainly be shared with each of them, as your kind words are a meaningful encouragement for our team to continue delivering warm, professional, and personalized service. We are also pleased that you enjoyed our convenient location with direct access to TangCity Mall, allowing you and your family to easily enjoy shopping, dining, and entertainment without having to travel far. Thank you once again for recommending Novotel Tangerang. We look forward to welcoming you and your family back and creating another memorable stay on your next visit. Our Best Regards, Vinna Front Office Manager

Dear Ms. ANNA C., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during both of your stays, particularly regarding the availability of your booked room upon arrival. We are also sorry to hear about the weak water pressure in the shower during your most recent stay. We understand how this can affect your comfort and make your stay less convenient. Please be assured that your comments have been shared with the relevant teams for further attention and follow-up. We truly appreciate your continued trust in choosing Novotel Tangerang and regret that we did not consistently meet your expectations. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience. Our Best Regards, Vinna Front Office Manager

Dear Mr. NARELLE R., Thank you for sharing your wonderful feedback following your stay at Novotel Tangerang. We are delighted to hear that you found your room very clean, comfortable, and spacious, and that you enjoyed the beautiful dining areas, lounges, and swimming pool. It is also lovely to know that you had a relaxing and enjoyable time with us. We are especially pleased that our direct connection to TangCity Mall added convenience to your stay, allowing you to easily enjoy shopping and dining without having to leave the hotel building. Your kind words are truly appreciated by our entire team. We look forward to welcoming you back to Novotel Tangerang for another lovely stay. Our Best Regards, Vinna Front Office Manager

Dear Mr. Oluwatobi A., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Novotel Tangerang, especially the comfort and spaciousness of your room, as well as the friendliness and helpfulness of our team. We are also pleased that our direct connection to the mall added convenience to your stay, making it easy for you to enjoy shopping and dining options. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service to our guests. We look forward to welcoming you back to Novotel Tangerang for another comfortable stay. Our Best Regards, Vinna Front Office Manager

Dear Ms. Martina I., Thank you for taking the time to share your feedback following your stay at Novotel Tangerang. We are pleased to know that you appreciated the convenient location next to the mall and the service provided by our Security, Front Desk, and Housekeeping teams. Your kind recognition of our colleagues is truly appreciated and will be shared with the respective teams. We sincerely apologize for the inconvenience caused by the noise from the street. We understand how important a quiet and comfortable room is for a restful stay. Your feedback regarding the soundproofing of our windows has been noted and shared with the relevant team for further evaluation and improvement. We hope to have the opportunity to welcome you back to Novotel Tangerang and provide you with an even more comfortable experience. Our Best Regards, Vinna Front Office Manager

Dear Ms. DIANTI P. S., Thank you for taking the time to share your detailed feedback following your stay at Novotel Tangerang. We are pleased to know that you had a smooth check-in experience and appreciated our pre-arrival communication regarding your estimated arrival time and room preferences. We are also delighted that your family enjoyed our kid-friendly facilities and activities. At the same time, we sincerely appreciate your feedback regarding wheelchair and stroller accessibility. We understand how important convenient and accessible pathways are, particularly for families travelling with young children. We regret any inconvenience caused by the stair-only access to certain areas, including the swimming pool and the mall exit. Please be assured that your comments have been shared with the relevant teams for further review and consideration as we continue to improve the comfort and accessibility of our facilities. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you and your family back to Novotel Tangerang for an even more comfortable experience. Our Best Regards, Vinna Front Office Manager

Dear Mr. FABER L. M., Thank you for choosing Novotel Tangerang for your family trip and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed our convenient location next to TangCity Mall, making your family stay even more enjoyable. It is also heartwarming to know that our team’s friendliness and politeness made you feel well taken care of. We are pleased that you enjoyed our swimming pool as well as our food and beverage offerings. Your kind words are truly encouraging for our entire team, and we are grateful for your continued support. We look forward to welcoming you and your family back to Novotel Tangerang for another enjoyable stay. Our Best Regards, Vinna Front Office Manager

Dear Mr. Erwin B., It is always a pleasure to welcome you back to Novotel Tangerang. Thank you for being a loyal guest since 2017 and for continuing to place your trust in us throughout the years. We are truly grateful for your recognition of our hospitality. Knowing that our service has remained a positive part of your stays is incredibly meaningful to the entire team. Your continued support inspires us to keep improving while maintaining the warm and genuine hospitality you have come to know. We look forward to welcoming you again and creating many more memorable stays together. Best regards, Vinna Front Office Manager

Dear Mr. Mohmmed B., Thank you for your kind words and for sharing your positive experience with us. We are delighted to know that you enjoyed your stay and found Novotel Tangerang a place you would be happy to return to. Your intention to stay with us again truly means a lot to our team. We look forward to welcoming you back on your next visit and making each stay just as enjoyable. Best regards, Vinna Front Office Manager

Dear Mr. Janhar G., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed our strategic location, comfortable room, and the service provided by our team. Your kind words are truly appreciated and will serve as great motivation for us to continue delivering the best experience to all our guests. We sincerely look forward to welcoming you back to Novotel Tangerang for another enjoyable stay in the future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Ahmad F. S., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location, especially the convenient direct access to the mall, which makes Novotel Tangerang a suitable choice for a relaxing staycation. We noticed that your check-out experience was rated 60, and we sincerely regret that this part of your stay did not meet your expectations. We would appreciate the opportunity to understand what could have been better and use your feedback to improve our service. We hope to have the pleasure of welcoming you back and providing you with a smoother and more enjoyable experience on your next stay. Warm regards, Vinna Front Office Manager

Dear Mr. S., Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the discomfort you experienced during your stay, particularly with the room temperature during the night We completely understand how unpleasant it must have been to wake up feeling warm, especially when you were expecting a comfortable and restful night's sleep. Your comfort is very important to us, and we truly regret that we did not meet your expectations on this occasion Please be assured that we take your feedback seriously. We have shared your comments with our Engineering team for a thorough check of the air-conditioning system and its overnight performance to ensure it operates consistently and provides the comfort our guests deserve Thank you again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay Warm regards, Vinna Front Office Manager

Dear Mr. PAUL C., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed the great location, comfortable room, and warm service provided by our team. It is also wonderful to know that you had a pleasant experience at our Premier Lounge. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back to Novotel Tangerang for another enjoyable stay. Our Best Regards Vinna Front Office Manager

Dear Mr. Satyam P., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and disappointment this experience may have caused. Your feedback is very important to us, as it helps us improve the quality of our service. To help us better understand and investigate the matter, could you kindly let us know what you meant by "the room was not cleaned"? We sincerely appreciate your time and look forward to hearing from you. Kind regards, Vinna Front Office Manager

Dear Hisham M., Thank you very much for sharing your positive feedback and for giving us a great score. We are delighted to know that you appreciated our convenient location, especially our close proximity to the shopping mall. We are pleased that this made it easy for you to access various amenities and enjoy a more convenient stay with us. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Tangerang for another pleasant stay. Our Best Regards, Vinna Front Office Manager

Dear Mr. Mohd S., Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to know that you had a great experience with us. It is even more pleasing to hear that you are planning to stay longer during your next visit to Novotel Tangerang. Your kind words are truly appreciated and will be shared with our team as a great motivation to continue providing excellent service and memorable experiences to our guests. We look forward to welcoming you back for a longer and even more enjoyable stay. Our Best Regards, Vinna Front Office Manager

Dear Meizar Usteavie, Thank you very much for sharing your positive feedback with us. We are delighted to know that you had a pleasant experience and that everything was good during your stay at Novotel Tangerang. Your kind feedback is truly appreciated by our entire team and motivates us to continue providing warm hospitality and attentive service to every guest. We look forward to welcoming you back and creating another enjoyable stay for you in the future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Yoga Ernaysto, Thank you sincerely for sharing your honest and detailed feedback with us. Please accept our heartfelt apologies for the disappointment caused by the repeated lack of coordination regarding your special arrangements We completely understand how frustrating it must have been, especially after you had informed our team in advance and received confirmation, only to experience the same issue again during your second stay. This is certainly not the level of service and attention to detail we strive to provide Your feedback regarding the communication between our Reservations and operational teams has been taken seriously, and we will use this as an opportunity to improve our coordination and follow up process to ensure that confirmed guest requests are properly communicated and delivered We are truly grateful, however, for your kind words about our Front Office team. It means a lot to us to know that their efforts and professionalism made a positive difference to you and your wife We sincerely hope you will give us another opportunity to welcome you back and provide the experience you deserve. We would be honored to make your next stay a much more memorable one Warmest regards, Vinna Front Office Manager

Dear Mr. BIN X., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Tangerang. We sincerely appreciate your kind comments about our convenient location and the friendliness of our team members. At the same time, we would like to sincerely apologize for the concerns you experienced, particularly regarding the breakfast quality, cleanliness of the vegetables, and the housekeeping service during your stay. We truly regret that the improvement you expected after your previous feedback was not reflected during this visit. Please be assured that your comments have been shared with our Food & Beverage and Housekeeping teams for immediate review and follow-up. Maintaining food quality, hygiene standards, and ensuring that all guest amenities are properly prepared in the room are among our top priorities. We also understand your concern regarding the increase in room rates and the importance of ensuring that our service quality continues to improve accordingly. Your feedback is valuable for us as a reference to continuously enhance our facilities and services. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects the standards you deserve. Our Best Regards, Vinna Front Office Manager