The stay was like a staycation. The staffs were very hospitable and we were serviced extremely good. Very satisfied and would highly recommend Novotel at Tang City to everyone coming to Tangerang area.

The hotel is a great place for quarantine. The food is good and arrives hot which is better than many places I have seen. The staff also are very helpful, making sure any requests are dealt with. Vitally for quarantine, the wifi is fast and reliable and the AC is powerful! The value for money is excellent as this is on the cheaper end of the scale, but the service provided is very reliable.

I stayed for 3 days / 2 nights quarantine. Room was as expected, excellent. The 3 meals a day was a big disappointment and nowhere near what I'm used to from Novotel. For the first 3 meals I was also not given the option to choose between local and western meals for every meal, as promised. Food was never hot, soggy fries, disgusting cheap juice from sirup and why serve a club sandwich with fries for breakfast at 6 am... I had to pay every room service with credit card, despite the staff confirming to collect credit card details for an open bill. Only 2 towels in the room, no face towels, no hand towels. An empty minibar. While it's for people in quarantine...! Glad it was only 2 nights, particularly because of the poor food...

Especially for Chef Benvi, Salma FB Attendant, Danar and Housekeeping team Thank you so much for the hospitality

Stayed because of the 3 days quarantine requirement for indonesians who just travelled abroad. Overall the service was good, but need to pay attention on the fruits they gave to us, from 5 meals I got 2 overripe oranges and bad longans- little things... hope they can do better, because everyhting else was all right.

We stayed 4 nights for quarantine. The room had a great view. All the food was good and the service was great. The staff did great communicating in English.

Apart from the prompt delivery of authentic Indonesian food with all the delicious coconut base dessert, every staff works passionately as a team. I remember when I was due to have my PCR in the wee hours (at 3am), I was so impressed that every single staff be it a service staff, a restaurant staff or a security guard, they all came to me and tried to help. That was a very good and comforting feeling at that stage. The checking-out was also a very good experience. The documentation was well tagged and organised before they had passed to me. Nice work!

The quarantine stay experience with Novotel Tangerang started when I was still at home, where they arrange for everything needed not only for the booking of my quarantine hotel. Everything was great from the airport transfer, check in and the welcome amenities that welcomes me when I went in to my suite, yes I was upgraded to suite room, an Accor All member really helps. The food, oh... forget you are on diet. They call you for the choices and even deliver it to your room at your convenient time. Awesome staff. Best quarantine stay so far.

Did a 3-day quarantine. Good service, room pretty spacious and clean, all the staff are very friendly, and all of the food is suprisingly pretty delicious.

Suite upgrade was amazing rooms spotless, food excellent & friendly staff.

The staff were friendly at the hotel and made me feel as relaxed as possible during quarantine. The food provided was tasty and plentiful although it could have been served a little later. On one occasion, lunch was served before 12 noon. I stayed in the superior room. The bed was comfortable, the room was clean and the size of the room was satisfactory. However, the room looked old fashioned, the carpet was worn and there was also a large stain on the carpet. I had a flight booked at 4:35pm on the day of my expected checkout from quarantine. I was told that the PCR test result usually arrives at the hotel between 1-2pm but they couldn't guarantee the time. You can't checkout of the hotel until they receive your negative test result. As I had a flight booked, I requested that the staff contact me immediately upon receiving my test result, so that I could checkout quickly and go to the airport. The staff didn't do this which was disappointing and I discovered my result when I contacted Reception to see if it had arrived.

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Novotel Tangerang is my preferred hotel when going on a business trip. The room is moderately sized and very clean. The staff at the front desk and room service are also very friendly. The staff always takes initiative to offer assistance whenever possible. Thumbs up.