Mercure Tangerang Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 337 reviews

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Mercure Tangerang Centre - Image 1
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Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten, 15117 TANGERANG, Indonesia

Description

Hotel extras

  • The hotel is 30 minutes away from Soekarno-Hatta International Airport through Merak Toll Road

  • Strategic location with nearby shopping centers,  golf courses, and other local attractions.

  • City view rooftop pool, wellness facility for you to rejuvenate or unwind at the Lounge.

  • Discover a locally inspired culinary experience while overlooking the stunning rooftop view.

Our accommodation(s)

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Hotel location

Mercure Tangerang Centre

Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten
15117 TANGERANG
Indonesia

GPS:-6.21353, 106.62981

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ARUMBAE RESTO

Sail your senses for a journey of flavour of unlimited traditional and international mixture in our ARUMBAE All Dining Restaurant ambience that inspired by eastern sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  337 reviews

Good room

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Good service

Dear Mrs. Namirah M., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Bad Room and Bad Handling

Customer review rating 0.5/5

A. Business - Confirmed reviews ALL

So sorry Mercure, but your service this time was so bad. First, during my car arrival, the security seemed stuck and clueless about arranging the cars. I know you have limited space, but this is not your first day handling guests arriving at the same time, right? Is it okay for you to let a guest wait in the car because their car is blocked by another car while the security is chit-chatting and laughing? The security didn't seem serious about handling this until I honked the horn. Then, during check-in, what's the point of having a priority check-in if there's no one standing by? You might as well remove that desk if it's just to meet Accor hotel standards. You need to provide training and check the CCTV for this issue. I had to wait in line, and when I asked the reception, they admitted that there was no staff standing by at the Accor member priority check-in. Wow! I have mentioned many times "no smoking room," and yes, I got it as stated on the wall, but when I entered the bathroom, the smell was so bad. The cigarette smell was very strong. For someone allergic to cigarette smoke, it is very torturous. I called the receptionist, and they said they would check. Then, the cleaning service came with an air freshener. Oh really? Is this not serious for you? Then I asked him, "Do you smell the cigarette smoke?" and he answered, "Yes, sir." "Is the exhaust not working, or did a previous guest smoke in this room?" I didn't get a satisfactory answer. The next morning, when I wanted to take a shower, the cigarette smell hadn't gone away because it was so strong. That night, I asked for my room to be sprayed again, but the receptionist said, "Wait a moment, sir," and until I checked out, no one came to spray my room. I don't know if they didn't convey this to housekeeping or if they were just too lazy. I think this reason is enough for me to decide to move hotels and maybe never return to this room. I have to be neutral; there is a receptionist named Nauval who works well, but unfortunately, Nauval is not always on standby 24 hours at the front desk. So you must find a partner for him at the same level to understand the meaning of service. So I am totally disappointed, sorry.

Dear Bapak A. Putra Bungsu Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We did evaluation to our staff involve and also give the refresh training to all of our staff to improve our service in the future. Related to the room cleanliness, it's one of our priority at the moment. We'll do double check the room before we release the room to our guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tiffani Fika Koyong General Manager

Always back

Customer review rating 5.0/5

Gandi S. Business - Confirmed reviews ALL

Always come back . As diamond member i feel stay in this hotel like 5 stat hotel. Service amazzing. From front office manager . And miss Aina. Also from breakfast mr ihram very polite n friendly. Highly recomended. Thanks for good service

Dear Mr. Gandi S., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Very good to stay

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

All members of hotel are very friendly and helpfull like home or family

Dear Mr. David S., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

good stay

Customer review rating 5.0/5

Budi Y. Families - Confirmed reviews ALL

ok

Dear Mr. Budi Y., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Other web-users rate our hotel

  • 141 reviews 5.3/10 Location
  • 562 reviews 8.5/10 Room
  • 504 reviews 9/10 Service
  • 6 reviews 8.8/10 WiFi
  • 362 reviews 8.1/10 Food
  • 254 reviews 9.3/10 Cleanliness
  • 176 reviews 9.5/10 Vibe
  • 168 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.