Mercure Tangerang Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 390 reviews

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Description

Hotel extras

  • The hotel is 30 minutes away from Soekarno-Hatta International Airport through Merak Toll Road

  • Strategic location with nearby shopping centers,  golf courses, and other local attractions.

  • City view rooftop pool, wellness facility for you to rejuvenate or unwind at the Lounge.

  • Discover a locally inspired culinary experience while overlooking the stunning rooftop view.

Our accommodation(s)

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Hotel location

Mercure Tangerang Centre

Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten
15117 TANGERANG
Indonesia

GPS:-6.21353, 106.62981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ARUMBAE RESTO

Sail your senses for a journey of flavour of unlimited traditional and international mixture in our ARUMBAE All Dining Restaurant ambience that inspired by eastern sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  390 reviews

Customer review rating 3.5/5

Muhamad P. Families - Confirmed reviews ALL

Celebrates birthday and anniversary just got a decorated in mirror rooms. Had dinner so so experience, we were seated by ourself in lounge, no staff standby at that time when we came, when staff back, he used the phones quite longer, he knew we were seated just next to the bar. So ofc I approached him to ask menu, when he drop the menus, he asked us " do you want order now?" Omg we dont have idea what in menu, ofc needs time. The lounge so freakin hot, our kids sweating during dinner. The food is 6/10, Sop Iga Tangkar was so hard like rubber, I gave comments while closed the bilss but the response just "Baik bapak, kita usahakan lebih baik kedepannya" hmmm no follow up further, we spent 600ish which almost as same as night price. For rooms 7/10, decorated was amazing, room was clean and neat, but amenities, we only got 2 dental kits plus sanitary bag, really? No bar soap, no showercap,etc? Pillow case was torn, towels so old but the room requested was quick and good job. Breakfast 8/10, staff was anticipated and hands on, smiles all the time, service was good Reservation, I requested email regarding my booking but no response lol, so I fup my self via whatssap. Heads up for the one who replied my whatsapp and noted my requested, thanks. Overall, jus so so experience :(

Customer review rating 3.5/5

Christy R. G. C. Solo - Confirmed reviews ALL

Booked room through trip.com where I specifically chose for smoking room. A day before trip called the hotel from Singapore. Staff told me room is available and ready when I arrive. However when I arrived. I was quietly given a Non Smoking room. [715]. When I discovered at the room that is is non smoking room, I wanted to call reception as to why I was given a Non Smoking room when I was confirmed a Smoking room when I called from Singapore. The front desk girl also confirmed when I checked in that yes I am assigned a Smoking room. The phone was not working. I had to come down again. This time I was told that there were no Smoking room available and I have no choice but to stay on a non smoking room. When I asked why was I not informed via trip.com that Smoking room n is not available, and at the counter. No reply. I was asked to take a Junior Suite Smoking Room at 1103 and made to pay 400 000. Only the next day I got the room that I paid for 1112. These small mistakes will not go well for Accor standards. Please look into it. By the way, there was no service recovery done by the hotel. To be fair, I have stayed in the hotel many times before and this is the first time I face this situation.

Customer review rating 4.0/5

Steven W. Solo - Confirmed reviews ALL

overall the hotel is very good but the location is not really good in the middle between Kota Tangerang and Gading Serpong and traffic is not good

Dear STEVEN W. , Thank you for sharing your feedback with us. We’re pleased to know that overall you found the hotel to be very good. At the same time, we understand your concern regarding the location and traffic conditions. While our location may be situated between Kota Tangerang and Gading Serpong, we hope the comfort and service within the hotel helped make your stay enjoyable despite the surrounding traffic. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back again in the future. Warm regards, Fika Koyong General Manager

Customer review rating 4.0/5

Rico K. A. D. Business - Confirmed reviews ALL

overall service frm reception and breakfast service is impeccable. met my expectation

Dear RICO K. A. D., Thank you very much for your kind feedback. We’re delighted to hear that the overall service from our reception team and breakfast service met your expectations and was impeccable. Your positive comments are a great encouragement to our team and motivate us to maintain our service standards. We truly appreciate your support and look forward to welcoming you back again in the future. Warm regards, Fika Koyong General Manager

Customer review rating 4.5/5

Dilip D. V. Solo - Confirmed reviews ALL

Good service, cleanliness, nice room, only communication is problem need to translate everytime to talk.

Dear Mr. DILIP D. V., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our service, cleanliness, and room comfort. We sincerely apologize for the inconvenience you experienced regarding communication. Your feedback is very valuable, and we will use it to further improve our team’s language skills to ensure a smoother and more comfortable experience for our international guests. Thank you once again for your review. We hope to have the pleasure of welcoming you back to Mercure Tangerang Centre in the future. Warm regards, Fika Koyong General Manager

Other web-users rate our hotel

  • 147 reviews 5.5/10 Location
  • 570 reviews 8.5/10 Room
  • 660 reviews 9.1/10 Service
  • 6 reviews 9.4/10 WiFi
  • 413 reviews 8.6/10 Food
  • 299 reviews 9.3/10 Cleanliness
  • 233 reviews 8.2/10 Breakfast
  • 164 reviews 9.4/10 Vibe

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