Mercure Tangerang Centre

Im very happy to staycation in your hotel

I was delighted by the room and the staff from the restaurant including Michelle and Gede Ari from front office. However, I was disappointed with the taste of food during our dinner at the restaurant, it appears the kitchen is not well prepared. Our food was severely delayed and under cooked. Meals to our table we served 1 by 1, 15 to 20 mins apart. There was double billing for our dinner but the staff at the front desk could not understand the duplication. A lot of time was wasted during check in and bill payments because the attention to detail was upto standard. If it wasn't for Michelle and Ari, I would have scored a 3 for this stay instead of a 7. Much to improve in terms of hospitality service by the front desk team. The front desk does not on par with the product. The hotel rooms are lovely, and priced affordably, thank you.

The room was very clean and equipped with new furniture. The bed was very comfy and price was reasonable

comfortable, modern, cozy interior and the important thing is that the TV is big and if it we can access Netflix, disney plus, etc. it's make more comfortable in the room because that is smart TV (Correct me if I'm wrong). actually a lot of things that make us comfortable, but the little thing that is a little uncomfortable if we have guests is hotel have limited and small parking space.

I stayed on 1-3 nov for my business event @serpong and didnt expect a Mercure hotel could provide a hospitality standard this high. Starting from the moment I entered the hotel gate until the very end of my stay, everyone was being very attentive and thorough on all the requests I made (yes, all. Not a single thing missed). This is a new hotel (opened Aug22), so dont worry, all facilities are functioning well (really hope you guys maintain them). Nice swimming pool, adequate gym facilities, air cond works very well, good breakfast, strategic location, very warm welcome (even from all the security guys), very nice bedding, and so on and so on (i can go more, believe me). Although they have a very limited parking space, i didnt find that as an issue as they could manage well. I recently just thought Accor hotel has lost their standard (related to my last stays) and Mercure Tangerang Center has reminded me why I have been a loyal Accor customer. Really appreciate the works from all teams there (security, GR, front office, housekeeping, restaurant, bartender, and others). Credits go to all of them in charge during my stay. Yes, this is a genuine review from me as a very satisfied guest. Highly recommended and definitely will go back there soon. Thank you.