Mercure Tangerang Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 383 reviews

Best price
guarantee
Mercure Tangerang Centre - Image 1
Mercure Tangerang Centre - Image 2
Mercure Tangerang Centre - Image 3
Mercure Tangerang Centre - Image 4
Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten, 15117 TANGERANG, Indonesia

Description

Hotel extras

  • The hotel is 30 minutes away from Soekarno-Hatta International Airport through Merak Toll Road

  • Strategic location with nearby shopping centers,  golf courses, and other local attractions.

  • City view rooftop pool, wellness facility for you to rejuvenate or unwind at the Lounge.

  • Discover a locally inspired culinary experience while overlooking the stunning rooftop view.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Tangerang Centre

Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten
15117 TANGERANG
Indonesia

GPS:-6.21353, 106.62981

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ARUMBAE RESTO

Sail your senses for a journey of flavour of unlimited traditional and international mixture in our ARUMBAE All Dining Restaurant ambience that inspired by eastern sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  383 reviews

Customer review rating 2.0/5

Tommy R. Families - Confirmed reviews ALL

Check in took around 20 minutes, FO took a lot of clicks in his computer. The hotel is quite compact. The problem came when i tried to call the FO and housekeeping, nobody answer my call (both from the room & landline. When i go to lobby, only one person is there handling multiple guests (it was only 10am btw), there was clearly lack of manpower in this hotel. Further, the foods in the breakfast was the worst of all accor hotel that i stayed.

Dear Mr. TOMMY R., Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you encountered, particularly regarding the longer check-in process, the difficulty reaching our Front Office and Housekeeping teams, and the limited staff availability you experienced at the lobby. Your feedback is very important to us and will be carefully reviewed as we work on improving our service and team coordination. We also regret to hear that the breakfast did not meet your expectations. Please rest assured that your comments will be shared with our culinary team as part of our continuous efforts to improve the quality and variety of our offerings. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Sincerely, Fika Koyong General Manager

Customer review rating 3.5/5

Muhamad P. Families - Confirmed reviews ALL

Celebrates birthday and anniversary just got a decorated in mirror rooms. Had dinner so so experience, we were seated by ourself in lounge, no staff standby at that time when we came, when staff back, he used the phones quite longer, he knew we were seated just next to the bar. So ofc I approached him to ask menu, when he drop the menus, he asked us " do you want order now?" Omg we dont have idea what in menu, ofc needs time. The lounge so freakin hot, our kids sweating during dinner. The food is 6/10, Sop Iga Tangkar was so hard like rubber, I gave comments while closed the bilss but the response just "Baik bapak, kita usahakan lebih baik kedepannya" hmmm no follow up further, we spent 600ish which almost as same as night price. For rooms 7/10, decorated was amazing, room was clean and neat, but amenities, we only got 2 dental kits plus sanitary bag, really? No bar soap, no showercap,etc? Pillow case was torn, towels so old but the room requested was quick and good job. Breakfast 8/10, staff was anticipated and hands on, smiles all the time, service was good Reservation, I requested email regarding my booking but no response lol, so I fup my self via whatssap. Heads up for the one who replied my whatsapp and noted my requested, thanks. Overall, jus so so experience :(

Dear Mr. MUHAMAD P., Thank you for taking the time to share your experience with us. First of all, we truly appreciate that you chose to celebrate your birthday and anniversary at our hotel. We are sorry to hear that the experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your dinner at the lounge, including the lack of staff presence upon your arrival, the delay in service, the uncomfortable temperature, and the food quality that did not meet your expectations, particularly the Sop Iga Tangkar. Your feedback regarding how your comments were handled has also been noted, and we regret that the response you received did not reflect the level of attentiveness we strive to provide. Your comments have been shared with the relevant teams for immediate evaluation and improvement, as we take guest feedback very seriously. We truly regret that this special occasion was not as memorable as it should have been. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Sincerely, Fika Koyong General Manager

Customer review rating 3.5/5

Christy R. G. C. Solo - Confirmed reviews ALL

Booked room through trip.com where I specifically chose for smoking room. A day before trip called the hotel from Singapore. Staff told me room is available and ready when I arrive. However when I arrived. I was quietly given a Non Smoking room. [715]. When I discovered at the room that is is non smoking room, I wanted to call reception as to why I was given a Non Smoking room when I was confirmed a Smoking room when I called from Singapore. The front desk girl also confirmed when I checked in that yes I am assigned a Smoking room. The phone was not working. I had to come down again. This time I was told that there were no Smoking room available and I have no choice but to stay on a non smoking room. When I asked why was I not informed via trip.com that Smoking room n is not available, and at the counter. No reply. I was asked to take a Junior Suite Smoking Room at 1103 and made to pay 400 000. Only the next day I got the room that I paid for 1112. These small mistakes will not go well for Accor standards. Please look into it. By the way, there was no service recovery done by the hotel. To be fair, I have stayed in the hotel many times before and this is the first time I face this situation.

Dear CHRISTY R. G. C., Thank you for sharing your feedback and for your continued loyalty in staying with us. We sincerely apologize for the inconvenience you experienced regarding the smoking room request and the confusion during your check-in. We regret the miscommunication about the room availability, the issue with the room phone, and the lack of clear information provided at the front desk. This is certainly not the service standard we aim to deliver. Your comments have been shared with our team for review and improvement. We also apologize that the service recovery did not meet your expectations. Your feedback is truly valuable to us as we continue to improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a better stay in the future. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Steven W. Solo - Confirmed reviews ALL

overall the hotel is very good but the location is not really good in the middle between Kota Tangerang and Gading Serpong and traffic is not good

Dear STEVEN W. , Thank you for sharing your feedback with us. We’re pleased to know that overall you found the hotel to be very good. At the same time, we understand your concern regarding the location and traffic conditions. While our location may be situated between Kota Tangerang and Gading Serpong, we hope the comfort and service within the hotel helped make your stay enjoyable despite the surrounding traffic. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back again in the future. Warm regards, Fika Koyong General Manager

Customer review rating 4.0/5

Rico K. A. D. Business - Confirmed reviews ALL

overall service frm reception and breakfast service is impeccable. met my expectation

Dear RICO K. A. D., Thank you very much for your kind feedback. We’re delighted to hear that the overall service from our reception team and breakfast service met your expectations and was impeccable. Your positive comments are a great encouragement to our team and motivate us to maintain our service standards. We truly appreciate your support and look forward to welcoming you back again in the future. Warm regards, Fika Koyong General Manager

Other web-users rate our hotel

  • 147 reviews 5.6/10 Location
  • 571 reviews 8.4/10 Room
  • 672 reviews 8.9/10 Service
  • 6 reviews 9.4/10 WiFi
  • 414 reviews 8.6/10 Food
  • 301 reviews 9.3/10 Cleanliness
  • 232 reviews 8.3/10 Breakfast
  • 164 reviews 9.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Tangerang