Mercure Tangerang Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 407 reviews

Best price
guarantee
Mercure Tangerang Centre - Image 1
Mercure Tangerang Centre - Image 2
Mercure Tangerang Centre - Image 3
Mercure Tangerang Centre - Image 4
Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten, 15117 TANGERANG, Indonesia

Description

Hotel extras

  • The hotel is 30 minutes away from Soekarno-Hatta International Airport through Merak Toll Road

  • Strategic location with nearby shopping centers,  golf courses, and other local attractions.

  • City view rooftop pool, wellness facility for you to rejuvenate or unwind at the Lounge.

  • Discover a locally inspired culinary experience while overlooking the stunning rooftop view.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Tangerang Centre

Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten
15117 TANGERANG
Indonesia

GPS:-6.21353, 106.62981

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ARUMBAE RESTO

Sail your senses for a journey of flavour of unlimited traditional and international mixture in our ARUMBAE All Dining Restaurant ambience that inspired by eastern sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  407 reviews

Nice Room

Customer review rating 4.5/5

Jeffery Business - Confirmed reviews ALL

I like the room, it's modern design and well maintained as at now

Dear JefferyTeh, We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Larantukan General Manager

Worst experience

Customer review rating 1.5/5

L. Business - Confirmed reviews ALL

This was my sixth stay in accor hotel, and from all my stays, this one gave me the worst experience. When I checked in, I asked if i can get a free room upgrade IF there's higher tier room available, but they just denied me and said , because my status is silver, im not eligible for a room upgrade. Awhile back when I booked a stay in Bali, i always get a room upgrade if there is room available and not a peak season despite my accor status. After that, in morning when I want to redeem my breakfast voucher to have my breakfast, again , the person in charge asked for my member card, it is just ridiculous, since when ? whenever a member want to use breakfast voucher, i have to present with my member card ? They just forced me to go back to my room to bring my member card. This overall experience gave a bad taste to my mouth, i hope my next stay in accor hotel, won't be this bad

Dear Mr. L., Thank you for taking the time to share your experience at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback, and I apologize that your experience did not live up to your expectations, please allow me to express my sincere apologies. At Mercure, we strive to provide an extra-mile service experience for every customer, therefore your feedback is extremely valuable to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent its future occurrence. We appreciate your sharing concerns, and it is our hope that you will allow to better serve you in the near future. Sincerely, Emma Larantukan General Manager

Not impressed

Customer review rating 4.0/5

A. Business - Confirmed reviews ALL

This is the first hotel when I checked in and asked for early b'fast tomorrow, the reception tell me to call the restaurant directly. And guess what, the b'fast didn't come when I needed even I already called the restaurant.

Dear Mr. A., Thank you for taking the time to share your experience at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback, and I apologize that your experience did not live up to your expectations, please allow me to express my sincere apologies. At Mercure, we strive to provide an extra-mile service experience for every customer, therefore your feedback is extremely valuable to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent its future occurrence. We appreciate your sharing concerns, and it is our hope that you will allow to better serve you in the near future. Sincerely, Emma Larantukan General Manager

Nice stay

Customer review rating 4.5/5

As Families - Confirmed reviews ALL

I booked in mercure Tangerang for so many times. Aircon always cool, quick check-in process, also always provide me with prayer equipment. When order for room service, meals always good. The minus is its parking lot, so little space for such a hotel like this. And from the last visit, i think the staff not too friendly.. less smile. Maybe the service can be improved since they are working at the front line. That’s it. All was good actually. Thank you Mercure..

Dear Mrs. Aulia Dewi S., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Larantukan General Manager

New hotel, friendy staffs, clean.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed staying at this hotel. Foods is good, room is clean, bed is comfy. Towel quality can be improved.

Dear Mrs. Beatrice M., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Larantukan General Manager

Other web-users rate our hotel

  • 155 reviews 5/10 Location
  • 614 reviews 8.5/10 Room
  • 584 reviews 9.2/10 Service
  • 8 reviews 8.8/10 WiFi
  • 264 reviews 9.5/10 Cleanliness
  • 202 reviews 9.3/10 Vibe
  • 179 reviews 7.5/10 Breakfast
  • 168 reviews 4/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Tangerang

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.