Mercure Tangerang Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 432 reviews

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Mercure Tangerang Centre - Image 1
Mercure Tangerang Centre - Image 2
Mercure Tangerang Centre - Image 3
Mercure Tangerang Centre - Image 4
Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten, 15117 TANGERANG, Indonesia

Description

Hotel extras

  • The hotel is 30 minutes away from Soekarno-Hatta International Airport through Merak Toll Road

  • Strategic location with nearby shopping centers,  golf courses, and other local attractions.

  • City view rooftop pool, wellness facility for you to rejuvenate or unwind at the Lounge.

  • Discover a locally inspired culinary experience while overlooking the stunning rooftop view.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with twin Bed

Photo out of - Superior Room with twin Bed

24 sqm modern designed room equipped with 2 single comfort bedding with 49 inch LCD TV screen, safety deposit box, cool bar, hairdryer, tea and coffee making facilities and free Wi Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV
  • 48'/122 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
  • Accessible room
See availabilities

28 sqm modern designed room equipped with 1 King-size comfort bedding with 49 inch LCD TV screen, safety deposit box, cool bar, hairdryer, tea and coffee making facilities, free Wi Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

28 sqm modern designed room equipped with 2 single comfort bedding with 49 inch LCD TV screen, safety deposit box, cool bar, hairdryer, tea and coffee making facilities, free Wi Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite with twin bed

Photo out of - Junior Suite with twin bed

38 sqm modern designed room equipped with 2 Single Twin comfort bedding and complete with 55 inch LCD TV screen, safety deposit box, cool bar, hairdryer, tea and coffee making facilities, free Wi Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with 1 double bed

Photo out of - Executive Suite with 1 double bed

48 sqm modern designed Executive Suite room equipped with 1 double bed comfort bedding, living room, standing shower, 55-inch LCD TV screen, safety deposit box, mini bar, hairdryer, tea and coffee making facilities, free Wi-Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 48 m² / 516 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with twin bed

Photo out of - Executive Suite with twin bed

48 sqm modern designed Executive Suite room equipped with twin beds comfort bedding, living room, standing shower, 55-inch LCD TV screen, safety deposit box, mini bar, hairdryer, tea and coffee making facilities, free Wi-Fi internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 48 m² / 516 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Tangerang Centre

Jl. Mh Thamrin No 5, Cikokol Tangerang, Banten
15117 TANGERANG
Indonesia

GPS:-6.21353, 106.62981

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 150 rooms
  • One room for people with reduced mobility
  • 4 family rooms
  • 30 connecting rooms
  • 90 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English
  • Indonesian

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Hotel access

Shuttle

  • JKT Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

9 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Rooftop City View Swimming Pool

  • Outside

Fitness Center

  • On site

ARUMBAE RESTO

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Halal menu
  • Vegetarian menu

Sail your senses for a journey of flavour of unlimited traditional and international mixture in our ARUMBAE All Dining Restaurant ambience that inspired by eastern sea.

Pawela Lounge provides various beverages from coffee, tea, healthy juices, range of wines, cocktails and mocktails. Located at the lobby to serve our guest while seating at the lobby area.

Discover local taste that served on top of other international selections at our daily buffet breakfast overlooking the city live from the top floor at Arumbae Restaurant.

Rooftop Fitness Center with nice city view

The Hotel can accommodate Intimate Wedding up to 150 Persons

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  432 reviews

Customer review rating 1.5/5

Bruno G. M. S. |. R. Couples - Confirmed reviews ALL

Dear Mr. Bruno G. M. S., Thank you for taking the time to share your honest feedback regarding your recent stay with us. We sincerely apologize that your experience fell far short of your expectations due to the external noise, mosquito issues, and communication barriers you encountered. While we are glad to know you appreciated the comfort of our rooms and beds, as well as the genuine effort from our team, we take your concerns regarding cleanliness and service very seriously. We have immediately escalated the pest control issue to our maintenance team to intensify our treatments around the property perimeter. Furthermore, we are conducting additional language and service training for our front liner team to ensure smoother communication for all our international guests. We truly appreciate your recognition of our staff's efforts despite the challenges, and we value your feedback as it helps us identify critical areas for improvement. Sincerely, Fika Koyong General Manager

Customer review rating 4.5/5

Kamariah M. Couples - Confirmed reviews ALL

Dear Mrs. Kamariah M., Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Mercure Tangerang Center. We are thrilled to hear that our convenient location near Batu Ceper station and Jakarta Premium Outlets worked out so well for your trip. It is also great to know you enjoyed the room cleanliness, strong water pressure, and polite service from our team. We will be sure to pass along your wonderful shout-out to Miss Zura. She was delighted to hear that her assistance with your Grab ride and her check-in message helped make your city day trip smooth and worry-free. Providing thoughtful, caring service is what we strive for every day. Thank you as well for your constructive note regarding our towels. We have shared this directly with our team for quality review and replacement. We truly appreciate your kind feedback and look forward to welcoming you back for another comfortable stay. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Beni I. Families - Confirmed reviews ALL

Dear Mr. Beni I., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. We’re glad you enjoyed our central location and modern interior design. However, we sincerely apologize for the issues you experienced with the swimming pool cleanliness and the parking availability. We have shared your comments directly with our team to ensure the water is treated properly and kept at standard. We appreciate your valuable input and hope to welcome you back for a much-improved experience. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Achmad J. Business - Confirmed reviews ALL

Dear Mr. Achmad J., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. We also appreciate your honest feedback regarding our lobby space and seating. We are actively looking into ways to optimize the area so our guests can relax comfortably. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Fika Koyong General Manager

Customer review rating 1.0/5

Sunsanee J. Business - Confirmed reviews ALL

Dear Ms. Sunsanee Jitturongaporn, Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. We are sincerely sorry to hear about the issue with the toilet odor during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide to our guests. We have immediately shared your comments with our teams to inspect and resolve the plumbing issue right away. We regret that this experience ruined your stay and influenced your decision not to return, but we appreciate you bringing it to our attention so we can fix it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

Dear Mr. Bruno G. M. S., Thank you for taking the time to share your honest feedback regarding your recent stay with us. We sincerely apologize that your experience fell far short of your expectations due to the external noise, mosquito issues, and communication barriers you encountered. While we are glad to know you appreciated the comfort of our rooms and beds, as well as the genuine effort from our team, we take your concerns regarding cleanliness and service very seriously. We have immediately escalated the pest control issue to our maintenance team to intensify our treatments around the property perimeter. Furthermore, we are conducting additional language and service training for our front liner team to ensure smoother communication for all our international guests. We truly appreciate your recognition of our staff's efforts despite the challenges, and we value your feedback as it helps us identify critical areas for improvement. Sincerely, Fika Koyong General Manager

Customer review rating 4.5/5

Kamariah M. Couples - Confirmed reviews ALL

Located in Tangerang Center within the airport area, this hotel is convenient for traveling to Jakarta city via the Batu Ceper train station (using the airport rail link), which is about a 20-minute Grab ride from the property. The Jakarta Premium Outlets are also nearby.The room is clean, albeit a bit small. It features a walk-in shower with excellent water pressure from the rain shower head. However, the towels need an upgrade or replacement.The staff are polite and helpful, and the reception team speaks good English. A special shout-out to Miss Zura, who helped us book a Grab ride to Batu Ceper station. She even texted us to ensure we boarded the train safely for our city day trip and offered further assistance if we needed anything while in Jakarta.Overall, it was a nice, comfortable stay at the Mercure Tangerang Center.

Dear Mrs. Kamariah M., Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Mercure Tangerang Center. We are thrilled to hear that our convenient location near Batu Ceper station and Jakarta Premium Outlets worked out so well for your trip. It is also great to know you enjoyed the room cleanliness, strong water pressure, and polite service from our team. We will be sure to pass along your wonderful shout-out to Miss Zura. She was delighted to hear that her assistance with your Grab ride and her check-in message helped make your city day trip smooth and worry-free. Providing thoughtful, caring service is what we strive for every day. Thank you as well for your constructive note regarding our towels. We have shared this directly with our team for quality review and replacement. We truly appreciate your kind feedback and look forward to welcoming you back for another comfortable stay. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Beni I. Families - Confirmed reviews ALL

Strateg location. Modern and nice interior. The cleanliness of the swimming pool is very poor, the water needs to be treated properly. Parking area is very limited.

Dear Mr. Beni I., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. We’re glad you enjoyed our central location and modern interior design. However, we sincerely apologize for the issues you experienced with the swimming pool cleanliness and the parking availability. We have shared your comments directly with our team to ensure the water is treated properly and kept at standard. We appreciate your valuable input and hope to welcome you back for a much-improved experience. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Achmad J. Business - Confirmed reviews ALL

Lobby space and sofa limited.

Dear Mr. Achmad J., We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. We also appreciate your honest feedback regarding our lobby space and seating. We are actively looking into ways to optimize the area so our guests can relax comfortably. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Fika Koyong General Manager

Customer review rating 1.0/5

Sunsanee J. Business - Confirmed reviews ALL

The room has at night the toilet smell. Very bad and I will not stay here again.

Dear Ms. Sunsanee Jitturongaporn, Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. We are sincerely sorry to hear about the issue with the toilet odor during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide to our guests. We have immediately shared your comments with our teams to inspect and resolve the plumbing issue right away. We regret that this experience ruined your stay and influenced your decision not to return, but we appreciate you bringing it to our attention so we can fix it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Silvia G. Families - Confirmed reviews ALL

The stay is quite short, only few hours. Many mosquitos, in the lobby when I checked in, inside the room, I have to ask reception to send me baygon.

Dear Ms. Silvia G., Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

Customer review rating 3.0/5

Danang P. Families - Confirmed reviews ALL

1 The friendly staff and very helpful. Comfortable room 2.The cleanliness in the bathroom floor needs to be considered again, it has a yellow crust in the shower room, and also the towel needs to be replaced because its no longer absorbs the water. And please provide more tissue. 3. And it is necessary to pay attention to the drinking feed in the animal cage because I found a rabbit carcass with an incomplete mouth condition and eaten by a marmot, with an empty eating and drinking place, I really regret that this happened in a mercure-class hotel, hopefully this doesnt happen again. Thank you.

Dear Mr. Danang P., Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Febrilia E. P. Families - Confirmed reviews ALL

The room is good, the staff very helpful

Dear FEBRILIA E. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Imelda A. Families - Confirmed reviews ALL

Spacy room

Dear IMELDA A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 1.0/5

Nia S. Couples - Confirmed reviews ALL

We asked for quite room, the gave us at 5th floor but the road was too noisy, next day we move to another floor and this time was the mosque, from 5-7am they kept making some noise through speaker , we end up check out early to avoid the noise.

Customer review rating 4.0/5

Abbott A. Families - Confirmed reviews ALL

Great stay. Except the cakes, muffin and snacks are really bone dry. And the employees need to have training for being more attentive .

Dear ABBOTT A., Thank you for sharing your feedback and for choosing to stay with us. We are pleased to know that you had a great stay overall. At the same time, we sincerely apologize that some aspects of your experience did not meet your expectations. We appreciate your comments regarding the cakes, muffins, and snacks, and we will share them with our Culinary team for review and improvement. We also value your observation about attentiveness in service, and we will reinforce additional training and coaching for our team to ensure a more proactive and personalized guest experience. Your feedback is invaluable in helping us enhance the quality of our products and services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, Fika Koyong General Manager

Customer review rating 4.0/5

Rami A. Families - Confirmed reviews ALL

Basically a nice stay...

Dear RAMI A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Ilham L. Business - Confirmed reviews ALL

All staf stisfied, front desk, billboy & the witre/s Over all so nice

Dear ILHAM L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Byoungho P. Business - Confirmed reviews ALL

The facilities are similar to other hotels, but the staffs are what makes the difference. They always greet us with a smile and provide kind, detailed explanations. I felt so comfortable, it was like a home away from home.

Dear BYOUNGHO P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

A. A. Business - Confirmed reviews ALL

I've stayed at Mercure Tangerang for some days, comfy hotel, mostly all the staff is helpful, the name is indri and Gresya, they were cheking in me, welcoming me with the sweet smilee, nad they're helped my problems, for breakfast... Honestly not too good but not too bad tho...

Dear A. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Richard H. Couples - Confirmed reviews ALL

Good stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Aisul U. S. Families - Confirmed reviews ALL

I had a great stay at Mercure Tangerang Centre. The front office staff were very friendly, helpful, and made the check-in process smooth and easy. He always greeted me by name, which made the experience even better.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 5.0/5

Iskandar, S. /. M. A. S. Families - Confirmed reviews ALL

The room was clean, comfortable, and well maintained. The staff were very friendly and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Customer review rating 2.0/5

Tommy R. Families - Confirmed reviews ALL

Check in took around 20 minutes, FO took a lot of clicks in his computer. The hotel is quite compact. The problem came when i tried to call the FO and housekeeping, nobody answer my call (both from the room & landline. When i go to lobby, only one person is there handling multiple guests (it was only 10am btw), there was clearly lack of manpower in this hotel. Further, the foods in the breakfast was the worst of all accor hotel that i stayed.

Dear Mr. TOMMY R., Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you encountered, particularly regarding the longer check-in process, the difficulty reaching our Front Office and Housekeeping teams, and the limited staff availability you experienced at the lobby. Your feedback is very important to us and will be carefully reviewed as we work on improving our service and team coordination. We also regret to hear that the breakfast did not meet your expectations. Please rest assured that your comments will be shared with our culinary team as part of our continuous efforts to improve the quality and variety of our offerings. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Sincerely, Fika Koyong General Manager

Customer review rating 3.5/5

Muhamad P. Families - Confirmed reviews ALL

Celebrates birthday and anniversary just got a decorated in mirror rooms. Had dinner so so experience, we were seated by ourself in lounge, no staff standby at that time when we came, when staff back, he used the phones quite longer, he knew we were seated just next to the bar. So ofc I approached him to ask menu, when he drop the menus, he asked us " do you want order now?" Omg we dont have idea what in menu, ofc needs time. The lounge so freakin hot, our kids sweating during dinner. The food is 6/10, Sop Iga Tangkar was so hard like rubber, I gave comments while closed the bilss but the response just "Baik bapak, kita usahakan lebih baik kedepannya" hmmm no follow up further, we spent 600ish which almost as same as night price. For rooms 7/10, decorated was amazing, room was clean and neat, but amenities, we only got 2 dental kits plus sanitary bag, really? No bar soap, no showercap,etc? Pillow case was torn, towels so old but the room requested was quick and good job. Breakfast 8/10, staff was anticipated and hands on, smiles all the time, service was good Reservation, I requested email regarding my booking but no response lol, so I fup my self via whatssap. Heads up for the one who replied my whatsapp and noted my requested, thanks. Overall, jus so so experience :(

Dear Mr. MUHAMAD P., Thank you for taking the time to share your experience with us. First of all, we truly appreciate that you chose to celebrate your birthday and anniversary at our hotel. We are sorry to hear that the experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your dinner at the lounge, including the lack of staff presence upon your arrival, the delay in service, the uncomfortable temperature, and the food quality that did not meet your expectations, particularly the Sop Iga Tangkar. Your feedback regarding how your comments were handled has also been noted, and we regret that the response you received did not reflect the level of attentiveness we strive to provide. Your comments have been shared with the relevant teams for immediate evaluation and improvement, as we take guest feedback very seriously. We truly regret that this special occasion was not as memorable as it should have been. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Sincerely, Fika Koyong General Manager

Other web-users rate our hotel

  • 155 reviews 5.4/10 Location
  • 591 reviews 8.2/10 Room
  • 742 reviews 9.2/10 Service
  • 7 reviews 9.1/10 WiFi
  • 443 reviews 8.8/10 Food
  • 342 reviews 9/10 Cleanliness
  • 234 reviews 8.6/10 Breakfast
  • 156 reviews 9.1/10 Vibe

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