Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience! We’re delighted to hear you enjoyed our location, cleanliness, and Team and all things great about Peppers and the Manly Beach area. We know we will have the pleasure of welcoming you back to Peppers Manly Beach again soon! and are looking forward to it! We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach We wish you all the best and safe travels to your next destination, Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience! We’re delighted to hear you enjoyed our location, cleanliness, and Team and all things great about Peppers and the Manly Beach area. We know we will have the pleasure of welcoming you back to Peppers Manly Beach again soon! and are looking forward to it! We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach We wish you all the best and safe travels to your next destination, Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience!!! We’re delighted to hear you enjoyed our location, cleanliness, and Team and all things great about Peppers and the Manly Beach area. We know we will have the pleasure of welcoming you back to Peppers Manly Beach again soon! and are looking forward to it! We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience!!! We’re delighted to hear you enjoyed our location, cleanliness, and Team and all things great about Peppers and the Manly Beach area. We know we will have the pleasure of welcoming you back to Peppers Manly Beach again soon! and are looking forward to it! We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience!!! We’re delighted to hear you enjoyed our location, cleanliness, and Team and all things great about Peppers and the Manly Beach area. We know we will have the pleasure of welcoming you back to Peppers Manly Beach again soon! and are looking forward to it! We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your feedback and for awarding us a perfect 100/100 overall experience. We’re delighted to hear you enjoyed our location, the Wednesday members gathering and, most importantly, the service from our team. It’s wonderful to hear that you found everyone so delightful. Thank you as well for mentioning the slow bathroom drains and difficulty with the air conditioning. We appreciate you bringing these points to our attention, as they help us identify areas where we can improve the overall guest experience. We truly appreciate your 10/10 recommendation and your support as an Accor Vacation Club member. We hope to have the pleasure of welcoming you back to Peppers Manly Beach again soon. We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you very much for your fantastic feedback and for awarding us a perfect 100/100 overall experience. We’re delighted to hear you enjoyed our beachfront location, the easy access to public transport and, of course, the great view from your room. It’s also wonderful to hear your kind comments about our reception team, and I’ll be sure to share your feedback with them. Thank you as well for your continued loyalty as an ALL Gold member and Accor Vacation Club member. We truly appreciate your support and your 10/10 recommendation. We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you for your AMAZING 100/100 review following your recent stay at Peppers Manly Beach! I am absolutely delighted to hear that you had such a fun and memorable experience with us and, most importantly, that our team provided the excellent care and service we pride ourselves on delivering. It is especially rewarding to see your perfect scores across every aspect of your stay, from your arrival and accommodation through to cleanliness, service and departure. Our team works incredibly hard to create wonderful experiences for our guests, and feedback like yours is a fantastic recognition of their efforts. We also sincerely appreciate your continued loyalty as both an ALL Accor member and Accor Vacation Club member, along with your wonderful recommendation. Thank you again for choosing to stay with us. We look forward to welcoming you both back to beautiful Manly for another amazing getaway! If you have a moment, we would be delighted if you could also share your experience on Google or Tripadvisor using the links below. Google Reviews: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Tripadvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Kind regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you for your wonderful review. We’re delighted to hear you enjoyed such a memorable beachfront stay with your grandchildren and that the Deluxe room and ocean views helped make the experience so special. We hope to welcome you and your family back to Peppers Manly Beach again soon. We would be incredibly grateful if you could also share your experience on TripAdvisor and our Google Business Profile. Your feedback helps other guests discover Peppers Manly Beach and means a great deal to our team. TripAdvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Google: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Kind Regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you for taking the time to share such detailed and constructive feedback following your recent stay at Peppers Manly Beach. Firstly, I would like to sincerely thank you for your continued loyalty to our property. It is always a pleasure to welcome returning guests, which makes it particularly disappointing to hear that we fell short of the standards you have come to expect from us. I am genuinely concerned by the housekeeping issues you have described. Crumbs left behind furniture, dirty carpets, dust and cupboards not properly cleaned following a previous guest's departure are simply not acceptable. These are fundamental cleaning standards that should be consistently maintained, and I sincerely apologise that this was not the case during your visit. I am equally disappointed to hear that, despite raising your concerns with our reception team, the subsequent cleaning still did not meet expectations. While I am pleased our team responded with care and understanding, the issues should have been properly addressed the first time. The mould you identified on the bedroom curtains in your second room is also concerning and will be raised with our Housekeeping and Maintenance teams for further investigation. I particularly appreciate your understanding of the demands of housekeeping, given your own experience in the industry. However, regardless of how challenging the role can be, our guests should always be able to expect a clean, comfortable and well-presented room. Please be assured that I take your feedback seriously and will be addressing these concerns directly with our Housekeeping management team, particularly around room inspections, detailed cleaning and ensuring that issues raised by guests are properly resolved. Thank you again for your honesty and for recognising the efforts of our reception team. We genuinely value your continued support and certainly do not want this experience to discourage you from returning to Manly. I sincerely hope we have the opportunity to welcome you back and restore your confidence in the standards and experience you have previously enjoyed with us. Kind regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you for your AMAZING review and such wonderful feedback following your stay at Peppers Manly Beach! I am absolutely delighted to hear that you loved our beautiful beachfront location and, more importantly, that our wonderful reception team made your experience so memorable. Your lovely comments about Izzy and Aylin are especially appreciated! It is fantastic to hear that their warm smiles, friendly greetings and genuine hospitality made you feel so welcome throughout your stay. I will personally share your kind words with them, as recognition like this means so much to our team. We are incredibly proud of the people who make our hotel special, and it is wonderful to know they made such a lasting impression. Thank you again for choosing to stay with us. We are already looking forward to welcoming you back next year for another amazing Manly getaway! If you have a moment, we would be so grateful if you could also share your lovely experience on Google or Tripadvisor using the links below. Google Reviews: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Tripadvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Kind regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Thank you for taking the time to share such wonderful and refreshingly honest feedback following your stay at Peppers Manly Beach! It is fantastic to hear that our team continues to make your visits so enjoyable. Your lovely comments about our reception and housekeeping teams are genuinely appreciated, and I will be delighted to pass them on. Knowing that our guests consistently feel welcomed and well looked after is exactly what we strive for. I must admit, your comments about the bathroom flower gave me a good laugh! While I'm pleased that this is your biggest concern when staying with us, I completely understand your point about the dust-collecting leaves. Perhaps it's time we reconsidered that particular interior design choice before you feel the need to take on any more housekeeping duties during your holidays! You also raise a great point regarding recycling. Sustainability is important to us, and I appreciate your suggestion about making it easier for guests to separate recyclable items. It is certainly something worth reviewing with our team as we continue looking at ways to improve our environmental practices. Thank you again for your humour, honesty and, most importantly, your continued support of our wonderful team. We genuinely appreciate guests like yourself and look forward to welcoming you back to beautiful Manly again soon. Hopefully, with one less dusty flower to worry about! Kind regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly

Dear Guest, Thank you for your wonderful 100/100 review following your anniversary getaway at Peppers Manly Beach! I am absolutely delighted to hear that you enjoyed such a relaxing stay with us and that every aspect of your experience, from the booking process through to your departure, exceeded your expectations. It is especially lovely to see your recognition of Cira! She is a valued member of our team, and I will be sure to personally share your wonderful feedback with her. Knowing that our team has helped make a special occasion even more memorable is incredibly rewarding. We also sincerely appreciate your continued loyalty as an ALL Accor Gold member and your fantastic recommendation of both our property and the loyalty programme. Thank you again for choosing to celebrate your anniversary with us. We hope to have the pleasure of welcoming you both back to beautiful Manly for many more special occasions! If you have a moment, we would be delighted if you could also share your experience on Google or Tripadvisor using the links below. Google Reviews: https://www.google.com/maps/search/?api=1&query=Peppers+Manly+Beach Tripadvisor: https://www.tripadvisor.com.au/Hotel_Review-g552103-d26…-Reviews-Peppers_Manly_Beach-Manly_Greater_Sydney_New_South_Wales.html Kind regards, Chris Ronalde General Manager The Peppers Manly & Club Wyndham Manly