Mercure Sydney Manly Warringah 4 stars

Customer review rating (ALL Rating) 4.1/5 1,405 reviews

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4 Victor Road, 2100 BROOKVALE, Australia

Description

Hotel extras

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Our accommodation(s)

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Hotel location

Mercure Sydney Manly Warringah

4 Victor Road
2100 BROOKVALE
Australia

GPS:-33.76033, 151.27678

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,405 reviews

Customer review rating 0.5/5

Lee P. Couples - Confirmed reviews ALL

Hello Bianca I was actually given your name and was going to email you about my booking and the service we received. I had made 2 bookings and cancelled 1 - same dates different rooms - I did nor realise I was still charged for the cancelled one until when we arrived on Friday 6th March. I was asked at check in which room we wanted. I was unaware that there were 2 rooms booked as I only received confirmation of the 1 booking so that is 1 issue I would ask you look into for me. The duty manager was called to see what he could do about it - he came over and said they didn’t receive any confirmation of cancellation - so that is another issue to look into for me if you don’t mind as something is truly wrong there. I was a little upset - my partner was upset at me in the way of “ how can that happen? What did you do?” I said in an off-the-cuff comment maybe we will need the 2 rooms. I also said I heard some people at reception were trying to get a room but couldn’t and maybe I could sell them the extra. Your manager barraged me with that is highly illegal and it’s our room not yours - quite aggressively - I hadn’t approached the people obviously as the manager - Andrew (.?) said he would see what he could do. We went to our room whilst I was in the shower and spoke with my partner Laurie. Told him there was nothing he could do there was obviously some error in the cancellation/ booking/ no refund policy and couldn’t explain why I wouldn’t have received 2 booking reminders… which I had not - if I did I would have been on the phone investigating 10 days ago or the week before. He then stressed to Laurie how illegal it was to sell a room. Laurie didn’t see that as just a comment and we hadn’t acted on giving the room away - btw if I had friends who did want the room I could easily do that by advising reception - I did have friends who would have liked to have stayed but it was too late by then anyway. That is not the last of it though - very insulting and deeply hurtful to my partner and I is that he then said to Laurie that if there was going to be any kind of unrest (domestic violence) in his hotel he will need to know about it. We are truly offended by that - that’s a comment that shouldn’t be thrown about. Laurie and I come down and stay there for at least the first home game the Sea Eagles play every year and try and come down again toward the season… the records are there in my name or in Laurie’s (Ponticello). We have been coming down for the 6 years we have been together. He has been coming down for the last 22 years. We asked for it to be resolved - we got everything negative, insulted but given a bottle of wine and a beer for the trouble. We even asked if we could get a credit for next time but no. I know if booking through booking.com or such it isn’t directly with you - Laurie suspected that may have been the case as he doesn’t like not dealing direct as there nothing personal about it but I hadn’t. We were approached by a staff member who overheard everything and approached us outside later on - anonymously - and advised us to contact yourself as you are customer focussed and he is not and that it was handled very poorly. I do not remember her name and please ask that the helpful staff that afternoon not be interrogated as they would deny it anyway but we did have a 5 minute conversation and we thanked her for letting us know who you were. As said I was going to get your email address somehow in the next few days to inform you of this and see what you can do and advise you of the way the manager that afternoon behaved and what was insinuated and said. Please feel free to call me - if I don’t answer please leave a message or text and I can call you back as most likely at work. Kind regards and Thank You Lee P. 04…

Dear Lee Prichard, Thank you for taking the time to share your feedback. I’m sorry to hear that your recent stay began with confusion around the bookings and that the situation left both you and Laurie feeling upset. That is certainly not the experience we want for our returning guests, particularly those who have been visiting us for many years for the Sea Eagles games. After reviewing the reservation history, I can see that two separate bookings were made for the same dates, both under a non-cancellable rate. Unfortunately, we did not receive a cancellation request for one of the reservations prior to arrival, which meant both rooms remained confirmed and held for your stay. As the rooms were reserved and unavailable to other guests for that period, we are unable to extend a credit for the unused booking on this occasion. I can also see from your history that we previously provided a three-month credit following the cyclone disruptions last year, which we were very happy to assist with at the time. While we always try to help wherever possible, in this case the booking conditions unfortunately do not allow us to provide the same flexibility. That said, I am concerned to hear that parts of the interaction during check-in left you feeling insulted or uncomfortable. This is certainly not how we expect our team to communicate with guests, and I will be reviewing the situation internally. If you are planning a future stay, please feel free to contact me directly at bi… I would be very happy to assist with your booking personally and ensure you are well looked after with a discounted rate as a gesture of goodwill. Thank you again for bringing your concerns to my attention and for your many years of visiting us. Kind regards, Bianca General Manager

Customer review rating 4.5/5

Sharyn V. Couples - Confirmed reviews ALL

Location was perfect for our needs. The check in process was quick and the staff were friendly.

Customer review rating 0.5/5

Stephen P. Friends - Confirmed reviews ALL

Checked in on Saturday and Paid for Room 130, Checked out on Sunday and was Billed again. I was Billed TWICE, and Three days Bank Account still not Corrected! Did not realise until at Petrol station at Taree and Bank account was Minus!!! Very Not Happy.

Customer review rating 3.5/5

Kim T. Couples - Confirmed reviews ALL

Pleasant stay however the bathroom was old and dirty and the pillows were stained and dirty

Customer review rating 5.0/5

Karen G. Couples - Confirmed reviews ALL

Thoroughly enjoyed our stay, staff are fabulous.

Other web-users rate our hotel

  • 544 reviews 8.6/10 Location
  • 1,061 reviews 6/10 Room
  • 852 reviews 7.9/10 Service
  • 25 reviews 6.7/10 WiFi
  • 522 reviews 4.8/10 Cleanliness
  • 284 reviews 5.8/10 Breakfast
  • 250 reviews 6.1/10 Value
  • 153 reviews 4/10 Food

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