Dear Janet, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found our location convenient, our parking facilities easy to access and your room equipped with everything you needed during your stay. However, I sincerely apologise for the inconvenience caused by the self check-in kiosk glitch and for the cleanliness issues you experienced in your bathroom and on the floors. While I am glad our reception team was able to resolve the payment issue for you, we certainly appreciate you bringing these matters to our attention. Your comments have been shared with our housekeeping and management teams so we can address these areas and improve our guest experience. Thank you again for your valuable feedback and for your recommendation. We hope to have the opportunity to welcome you back and provide you with an even better stay next time. Sincerely, Alexia Assistant Manager

Dear Roslynn, Thank you for taking the time to share your wonderful feedback following your recent family stay with us here at Mercure Sydney Manly Warringah. I am absolutely delighted to hear that you had such an enjoyable stay and appreciated our friendly team, convenient location and comfortable, clean accommodation. It is especially lovely to know that our reception and housekeeping teams made you feel so welcome. I will be sure to share your kind comments with both teams, as recognition like this means a great deal to our staff. Thank you once again for your excellent recommendation. We are thrilled to hear that you plan to return, and we very much look forward to welcoming you back for another wonderful stay. Sincerely, Alexia Assistant Manager Mercure Sydney Manly Warringah

Dear David, Thank you for taking the time to provide us with your detailed feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed a comfortable stay and appreciated our convenient location, friendly service, and the facilities available within our reception and lounge areas. We also appreciate your constructive comments regarding our self-check-in process, parking charges, breakfast selection and pricing, and the use of disposable coffee cups. Please note that our on-site parking is limited and subject to availability, as spaces cannot be reserved in advance and are allocated to guests on a first-come, first-served basis. Your feedback is valuable to us, and we will ensure your comments are shared with the relevant teams for consideration as we continuously look for ways to improve our guest experience. Thank you once again for your feedback and for your continued support as an ALL Gold member. We hope to have the pleasure of welcoming you back to the hotel in the near future. Sincerely, Alexia Assistant Manager Mercure Sydney Manly Warringah

Dear Sonya, Thank you for taking the time to provide us with your feedback following your recent family stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you found our team wonderful and appreciated their service. However, I sincerely apologise that the cleanliness of your accommodation did not meet your expectations. We take great pride in maintaining high standards of cleanliness, and your feedback will be shared with our housekeeping team for further attention. We also appreciate your feedback regarding the Wi-Fi information not being provided at check-in. We apologise for the inconvenience and will take this into consideration to improve the information communicated to our guests upon arrival. Thank you once again for sharing your experience. We truly value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Alexia Assistant Manager Mercure Sydney Manly Warringah

Dear Rodney, Thank you for taking the time to provide us with your feedback following your recent family stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had such an enjoyable experience and found our pricing and convenient location to be just right for your stay. It is especially pleasing to know that our team made a positive impression and that you received great service throughout your visit. We are also thrilled to hear that you enjoyed your ALL Accor Gold member recognition, welcome drink and welcome amenity. Your loyalty is very important to us, and we truly appreciate your continued support as both an ALL Accor Gold member and Accor Vacation Club member. Thank you once again for your wonderful feedback and perfect recommendation score. We look forward to welcoming you and your family back to Mercure Sydney Manly Warringah in the near future. Sincerely, Alexia Assistant Manager

Dear Wendy, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed your stay with us and found our convenient location ideal for attending your concert. It is also wonderful to know that our 24-hour check-in service made your late arrival hassle-free and that you found your room comfortable and clean. We appreciate your kind comments and positive feedback regarding your experience with our team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Mercure Sydney Manly Warringah on your next visit. Sincerely, Alexia Assistant Manager

Dear Craig, Thank you for taking the time to share your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am sorry to learn that your overall experience did not meet your expectations. We regret that aspects of your stay, particularly our breakfast offering, fell short of the standard we aim to provide. We appreciate your comments regarding the breakfast selection, quality and available condiments, and will ensure your feedback is shared with our food and beverage team for review. We also regret that your experience with our team and arrival process did not fully meet your expectations. Your feedback is important to us and helps identify areas where we can improve our service and overall guest experience. Thank you once again for your honest feedback and for your continued support as an ALL Gold member. We sincerely hope to have the opportunity to restore your confidence in our hotel and provide you with a more enjoyable experience in the future. Sincerely, Alexia Assistant Manager Mercure Sydney Manly Warringah

Dear Seng W., Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had an excellent stay and found your accommodation clean, comfortable and enjoyable. It is particularly lovely to hear your kind comments about our team and the warm, bubbly service you received, even during your short overnight visit. I will be sure to share your compliments with the team, as feedback like yours is always greatly appreciated. Thank you also for your feedback regarding the self-service check-in process and the opportunity to enter your ALL Accor membership details. We apologise if this was not clearly presented during your arrival. We appreciate you bringing this to our attention, as we are always looking for ways to make the experience smoother for our guests. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mercure Sydney Manly Warringah on your next visit to Sydney. Sincerely, Alexia Assistant Manager

Dear Gill, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed our convenient location and found your room clean and comfortable. However, I am sorry to learn that several aspects of your experience did not meet your expectations. Please accept my apologies for the disappointment regarding the Accor 2-for-1 breakfast benefit. I understand how frustrating this must have been, particularly as a valued ALL Accor member. I also regret that your room was not ready upon arrival and that the communication and service provided by our reception team fell short of expectations. Thank you also for bringing the Wi-Fi and television facilities to our attention. We appreciate your feedback and will take these comments on board as we continue to improve our guest experience. Your feedback is important to us, and I will share your comments with our team to ensure we address the areas highlighted. Thank you again for your loyalty as an ALL Accor and Accor Vacation Club member. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Sincerely, Alexia Assistant Manager

Dear Martin, Thank you for taking the time to provide us with your feedback following your recent family stay with us here at Mercure Sydney Manly Warringah. I appreciate your honest comments and am sorry to hear that certain aspects of your stay did not fully meet your expectations. We understand your concerns regarding our room rates and the additional parking charge. Our on-site parking is limited and subject to availability, as spaces cannot be reserved in advance and are allocated to guests on a first-come, first-served basis. We appreciate your understanding and thank you for sharing your feedback regarding the associated costs. I am also sorry to hear that you found the beds and linen average and that our cleanliness and breakfast selection did not meet your expectations. Your feedback is important to us, and I will ensure your comments are shared with the relevant departments for review and improvement. On a positive note, I am pleased to see that our team made a good impression and that your arrival and departure experiences were satisfactory. Thank you again for your feedback and for choosing to stay with us. We hope to have another opportunity to welcome you back and provide you with a more enjoyable experience. Sincerely, Alexia Assistant Manager

Dear Cameron, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you enjoyed a comfortable stay and found the booking process easy and efficient. It is wonderful to know that you felt our hotel offered great value for money and that your arrival and departure experiences met your expectations. We also appreciate your positive comments regarding our sustainability initiatives and the signage explaining the processes and benefits. It is encouraging to know these efforts are being recognised by our guests. Thank you for your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. Your support is greatly appreciated, and we look forward to welcoming you back to Mercure Sydney Manly Warringah on your next visit. Sincerely, Alexia Assistant Manager

Dear Jason, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed your stay and found our location convenient, your bed comfortable and our pillows to your liking. It is also wonderful to know that you appreciated the calm and welcoming atmosphere of our lobby, the cleanliness of the hotel and the shower facilities. I am sorry, however, that noise from the neighbouring daycare centre affected your room during your stay. We appreciate your understanding and will certainly take your comments on board when considering room allocations for future visits. It is lovely to hear that you would choose to stay with us again on your next business trip to Sydney. We truly appreciate your support as an ALL Accor member and look forward to welcoming you back next year. Sincerely, Alexia Assistant Manager

Dear Gerry, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. It is always a pleasure to welcome you back, and I am delighted to hear that you continue to enjoy our convenient location and the friendly service provided by our team. We truly appreciate your continued support and loyalty. I am sorry however, to hear about the condition of the bathroom shower and the missing hand towel. Please accept my apologies for these oversights. I will ensure your feedback is shared with our housekeeping and maintenance teams so these matters can be addressed and we can maintain the standards our returning guests expect. On a positive note, it is wonderful to hear that you enjoyed our water jugs with the choice of still or sparkling water. We appreciate your recognition of our sustainability initiatives. Thank you again for your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. We look forward to welcoming you back to Mercure Sydney Manly Warringah on your next visit. Sincerely, Alexia Assistant Manager

Dear Joshua, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am sincerely sorry to learn that your experience fell so far below your expectations. Please accept my apologies for the condition of your room and the standard of cleanliness you encountered, particularly the condition of the bathroom and shower. This is certainly not the standard we strive to maintain, and I understand your disappointment. I also acknowledge your comments regarding the overall condition of the accommodation and the need for refurbishment. Your feedback is valuable, and I will ensure your comments are shared with our housekeeping and maintenance teams for further attention. We are disappointed that we did not provide you with the comfortable and pleasant stay you deserved, and we appreciate you bringing these matters to our attention. Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in Mercure Sydney Manly Warringah in the future. Sincerely, Alexia Assistant Manager

Dear Kerry, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you found your room clean and comfortable and enjoyed our breakfast selection. However, I am sorry that certain aspects of your experience did not meet your expectations. I appreciate your comments regarding our self-service check-in and check-out process. I understand that you would have preferred a more personal approach, and I apologise for any confusion caused by the mixed communication from our team during your departure. We certainly want our guests to feel welcomed and assisted throughout their stay, and your feedback will be shared with the team. I also apologise for the missing tea and coffee amenities in your room. I understand your confusion, particularly when a kettle and milk were provided without the accompanying refreshments. Your comments are appreciated, and we will review this to ensure a more consistent guest experience. Thank you also for raising your comments regarding our towel and sustainability practices. We appreciate your feedback as we continue to improve our initiatives. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more personalised and enjoyable experience. Sincerely, Alexia Assistant Manager

Dear Eric, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had such an excellent stay and that everything ran smoothly throughout your visit. It is wonderful to know that you found the hotel clean and that all aspects of your experience, from booking and check-in to your accommodation and departure, met your expectations. We truly appreciate your perfect scores and continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. Your support means a great deal to us. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Sydney Manly Warringah in the near future. Sincerely, Alexia Assistant Manager

Dear Patrick, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am sincerely sorry to hear that your repeated stays have not been as comfortable as they should be. Please accept my apologies for the ongoing disappointment with our mattresses and the inconsistent shower pressure between rooms. We understand how important a comfortable bed and a reliable shower experience are, particularly for guests travelling regularly for business. I also appreciate your comments regarding the check-in process and the need for additional reception support during busy periods. Your feedback is valuable, and I will share these comments with the relevant teams for review. We genuinely appreciate your continued support and loyalty as an ALL Accor and Accor Vacation Club member. It is disappointing to learn that we have not provided the experience you would expect from us, and we would welcome the opportunity to improve your impression of our hotel. Thank you again for your honest feedback. We hope to provide you with a more comfortable and enjoyable stay on your next visit. Sincerely, Alexia Assistant Manager

Dear Michelle, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed your stay and found our team friendly and helpful. It is particularly lovely to hear that one of our team members went out of her way to assist you with local bus information and dining recommendations. I will certainly share your kind comments with the team. I am sorry however, to hear that you did not find the mattress as comfortable as you had hoped and that this affected your ability to get a good night's rest. We appreciate you bringing this to our attention, and I will pass your feedback on to our team for review. Thank you also for your comments regarding the limited dining options nearby, particularly after a long day of travelling. We understand how important convenient dining options can be when staying away from home. It is wonderful to have welcomed you back after your previous visit, and we sincerely appreciate your continued support as an Accor Vacation Club member. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Alexia Assistant Manager

Dear Kathryn, Thank you for taking the time to provide us with your wonderful feedback following your recent stay with us here at Mercure Sydney Manly Warringah. I am absolutely delighted to hear that you continue to enjoy your stays with us and that our convenient location, easy check-in and check-out processes, cleanliness and parking facilities make your visits to Sydney so enjoyable. It is always rewarding to welcome returning guests, and we truly appreciate your continued support and perfect scores across all aspects of your stay. Thank you for your loyalty as an ALL Accor Silver member and Accor Vacation Club member. We look forward to welcoming you back on your next visit to Sydney. Sincerely, Alexia Assistant Manager