Mercure Sydney Manly Warringah 4 stars

Customer review rating (ALL Rating) 4.1/5 1,356 reviews

Best price
guarantee
Mercure Sydney Manly Warringah - Image 1
Mercure Sydney Manly Warringah - Image 2
Mercure Sydney Manly Warringah - Image 3
Mercure Sydney Manly Warringah - Image 4
4 Victor Road, 2100 BROOKVALE, Australia

Description

Hotel extras

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sydney Manly Warringah

4 Victor Road
2100 BROOKVALE
Australia

GPS:-33.76033, 151.27678

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,356 reviews

Customer review rating 1.5/5

Sakeenah M. B. W. Families - Confirmed reviews ALL

Front-of-house staff were not friendly and apathetic; felt like they did not want to be there. Quite a contrast to housekeeping and kitchen staff who were helpful and cheery. I had put in a prior request for a cot and they did not seem to realise when we asked for it after going into the room. We waited for an hour as they said they are sending someone over right away. This was despire 2 check-in phone calls before going ahead with our day; they did set it up for us whilst we were gone. Next day breakfast was simple but sufficient.

Dear Sakeenah, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the cleanliness of the hotel, the comfort of your room, and the friendliness of our housekeeping and kitchen teams. Your kind comments will certainly be shared with them. However, we are truly sorry to learn that your experience with our front-of-house team did not meet your expectations. The level of service you described is not reflective of the standards we aim to deliver. We also sincerely apologise for the inconvenience caused regarding your cot request and the delay in having it delivered, despite prior confirmation. We understand how frustrating this must have been, particularly when travelling with family. We also appreciate your feedback regarding breakfast and the bathroom condition, and we will take your comments into account as part of our ongoing improvement efforts. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Kind regards, Marzia Assist Manager

Customer review rating 3.5/5

Tennille R. Couples - Confirmed reviews ALL

The in-room dining was abysmal. The menu on the ordering system did not reflect what was on the physical menu in the room. The room was clean enough but the bathroom was in need of some tlc. The best part was the car parking, 10/10 when you have a big car like we do. Maria on the front desk was wonderful and a true asset to your business.

Dear Tennille, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our parking facilities convenient, particularly for larger vehicles, and that your booking, arrival, and departure experiences were positive. Most importantly, we greatly appreciate your kind recognition of Maria. We are proud to have her as part of our team, and your comments will certainly be shared with her. She will be thrilled to know she made such a positive impression on your stay. However, we are sorry that several aspects of your experience fell short of expectations. We sincerely apologize for the issues you encountered with the in-room dining service, particularly the inconsistency between the digital ordering platform and the menu provided in the room. We are currently updating our in-room dining menu, which unfortunately led to some discrepancies between the physical and digital versions during your stay. We apologize for the confusion and appreciate your understanding while these updates are being implemented. We also regret the condition of the bathroom and appreciate you bringing the mould in the shower to our attention. Cleanliness and maintenance are extremely important to us, and we have shared your comments with our housekeeping and maintenance teams for immediate follow-up. In addition, we are sorry to hear that the breakfast offering did not meet your expectations, particularly regarding the egg selection, the temperature of the boiled eggs, and the lack of napkins. Your feedback has been noted and will be discussed with our breakfast team as we continue to improve the guest experience. Thank you again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Marzia Assist Manager

Customer review rating 5.0/5

Kathryn M. Solo - Confirmed reviews ALL

Ideal location, helpful happy staff, clean, comfortable

Dear valued guest, Thank you for your perfect score and for sharing your feedback. We’re delighted to hear you found our location ideal and enjoyed the helpful, happy service from our team, along with clean and comfortable accommodation. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Mercure Manly Warringah

Customer review rating 4.0/5

Jason B. Families - Confirmed reviews ALL

Easy check in, friendly staff. Will definitely be back.

Dear valued guest, Thank you for your review. We’re pleased to hear you enjoyed our great location and found your stay clean and comfortable. It’s also lovely to know check‑in was easy, our staff were friendly, and that you plan to return. We truly appreciate your feedback and look forward to welcoming you back again in the future. Kind regards, Mercure Manly Warringah

Customer review rating 5.0/5

Nathan L. Families - Confirmed reviews ALL

Staff provided great service and always assisted me and my guests

Dear valued guest, Thank you for your perfect score and for sharing your feedback. We’re delighted to hear our team provided great service and were always happy to assist you and your guests throughout your stay. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Mercure Manly Warringah

Other web-users rate our hotel

  • 561 reviews 8.5/10 Location
  • 1,095 reviews 5.9/10 Room
  • 861 reviews 7.9/10 Service
  • 23 reviews 6.3/10 WiFi
  • 541 reviews 4.6/10 Cleanliness
  • 266 reviews 5.5/10 Breakfast
  • 262 reviews 5.9/10 Value
  • 166 reviews 3.5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Brookvale Hotels