Dear Tom, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found our location convenient, your room clean and your bed comfortable. I am also glad to hear that our team provided you with a positive experience. However, I sincerely apologise for the mould you encountered in the bathroom and shower. This is certainly not the standard of cleanliness we aim to provide, and we appreciate you bringing this to our attention. We will ensure this feedback is shared with our housekeeping team for immediate attention. Thank you again for your valuable feedback and for choosing to stay with us. Sincerely, Alexia Assistant Manager

Dear Hongyi, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am sincerely sorry for the difficulties you experienced when trying to check in after 10pm. We understand how frustrating and inconvenient this would have been, particularly as an international guest without access to a local phone number. The faulty doorbell also meant that you were unable to contact our team upon arrival, which is certainly not the experience we want for our guests. Please accept our sincere apologies for the inconvenience caused. We appreciate you bringing this matter to our attention, and we will ensure the issue with the doorbell and our after-hours arrival process is addressed to help prevent this from happening again. Sincerely, Alexia Assistant Manager

Dear Janne, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed your stay with us and that our reception team made you feel welcome and well taken care of. It is wonderful to know that you enjoyed the atmosphere and our amenities, including our bathroom products. However, I sincerely apologise for the condition of the bathroom. The cleanliness you described, particularly the sticky residue in the shower, is certainly not the standard we expect to provide. We appreciate you bringing this to our attention and will share your feedback with our housekeeping team to ensure this is addressed. We are grateful to hear that you would consider staying with us again, and we hope to provide you with a much cleaner and more enjoyable experience on your next visit. Sincerely, Alexia Assistant Manager

Dear Bruce, Thank you for taking the time to provide us with your detailed feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you continue to enjoy staying with us and that you consistently find our beds comfortable and our team welcoming and helpful. It is wonderful to receive your 100/100 rating and to know that you enjoyed our breakfast and room service options. Thank you also for taking the time to share your constructive feedback regarding our breakfast service. We understand your concerns about the hot food not maintaining its temperature throughout the self-service period, and your suggestion of an à la carte option is certainly valuable. I will share your comments with our management and food and beverage teams for consideration. We also appreciate your feedback regarding the shower fittings and your experience when booking through our website. Your comments are helpful in identifying areas where we can improve the overall guest experience. Thank you again for your continued support and loyalty to Mercure Sydney Manly Warringah. We truly value your repeat visits and look forward to welcoming you back again soon. Sincerely, Alexia Assistant Manager

Dear Brock, Thank you for taking the time to provide us with your wonderful feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had such a comfortable stay and that everything from the easy check-in and friendly service to the delicious breakfast, great coffee, clean rooms and comfortable beds contributed to such a positive experience. It is also wonderful to know that you found our parking convenient and our room service quick and easy to use. Thank you especially for recognising Bianca. I will be sure to pass on your kind words to her. We are very pleased that she was able to assist your family during a time of need. We truly appreciate your 100/100 rating and your kind recommendation. We look forward to welcoming you and your family back again in the future. Sincerely, Alexia Assistant Manager

Dear Mandy, Thank you for taking the time to provide us with your detailed feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found our location convenient and close to the bus stop. However, I sincerely apologise for the numerous issues you experienced during your stay. In particular, the condition of the shower, including the grime and mould, was well below the standard we expect. I am also sorry that the ironing board, milk provision and air conditioning did not meet your expectations. Most importantly, I apologise that your requests for assistance were not followed up promptly. We understand how frustrating it must have been to raise these concerns over several days without receiving the appropriate resolution. Your feedback regarding the check-in process and staffing has also been noted. We will share your comments with the relevant departments to ensure these areas are reviewed and improvements are made. Please accept our sincere apologies for the inconvenience and disappointment caused. We truly appreciate you bringing these matters to our attention. Sincerely, Alexia Assistant Manager

Dear Andrew, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you had a comfortable stay and found our location convenient for your visit to Brookvale Oval. It is wonderful to know that you found the hotel clean and functional, and that our check-in and check-out processes were efficient. We also greatly appreciate your kind comments about our friendly and professional team. Thank you for your continued loyalty as an ALL Accor Platinum member and for recommending us so highly. We also appreciate your feedback regarding our breakfast selection and sustainability efforts, which will assist us as we continue to improve our guest experience. We look forward to welcoming you back on your next visit to the Northern Beaches. Sincerely, Alexia Assistant Manager

Dear Lisa, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you found our location and pricing suitable for your needs and that our team made a positive impression during your stay. We truly appreciate your kind comments about our staff and are also grateful for your continued loyalty as an ALL Accor Gold member. I am sorry to hear about the unpleasant smells coming from the sink drains in your room. This is certainly not the experience we want for our guests, and I appreciate you bringing this to our attention. I will ensure this feedback is shared with our maintenance and housekeeping teams for further investigation. We also acknowledge your comments regarding the condition of the hotel and will keep this in mind as we continue to work on improvements. Thank you once again for your valuable feedback and for recommending us. We hope to have the opportunity to provide you with an improved experience on your next visit. Sincerely, Alexia Assistant Manager

Dear valued guest, Thank you for your excellent review. We’re delighted to hear your room was ready early and that our team provided friendly service throughout your stay. It’s also great to know you found the entire process easy and convenient. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for taking the time to share your feedback. We’re delighted to hear you found the room clean and comfortable and that our team was friendly throughout your stay. We do, however, apologise that the breakfast experience was disappointing on this occasion. We understand your frustration at finding several items unavailable during service and appreciate you bringing this to our attention. We’re pleased our reception team was able to follow this up for you. Regarding the egg selection, we do offer both scrambled and boiled eggs as part of our breakfast buffet. It is possible that some items had temporarily run low due to the busy Saturday morning service and were awaiting replenishment from our kitchen team. We also appreciate your feedback regarding the replenishment of breakfast items and will share your comments with our food and beverage team for review. Thank you again for your feedback. We’re pleased to hear you otherwise had a nice stay and hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear Hayley, Thank you for taking the time to provide us with your detailed feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am very sorry to hear that your experience did not meet the standard we aim to provide. In particular, we sincerely apologise for the cleanliness concerns you encountered in your room, including the items found underneath the bed, as well as the condition of the shower and the musty smell you experienced. We understand how disappointing this would have been and appreciate you bringing these matters to our attention. Your comments regarding the condition and cleanliness of the room have been noted and will be shared with our Housekeeping and Management teams for further review. We are committed to ensuring our rooms are maintained to a clean and comfortable standard for all our guests. We regret that your overall experience did not represent the level of service we strive to deliver, and we appreciate your honest feedback as it helps us identify areas where we can improve. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant and enjoyable stay. Sincerely, Alexia Assistant Manager

Dear Kylie, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Sydney Manly Warringah. I’m glad to hear you enjoyed the comfortable bed, hot water and our convenient location, and that our team made a positive impression during your stay. I completely understand your disappointment regarding the parking, particularly when travelling and expecting parking to be available. We appreciate you raising this with us. We hope to have the pleasure of welcoming you back again on your next visit to Sydney. Sincerely, Alexia Assistant Manager

Dear Susan, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Sydney Manly Warringah. I’m very sorry to hear that your stay fell well below expectations. In particular, we sincerely apologise for the condition of the bathroom and shower, as cleanliness is something we take very seriously. Your comments regarding the mattress, room condition and tea and coffee facilities are also disappointing to hear and will be followed up with the relevant teams. I’m also sorry for the frustration caused by the parking. We understand how disappointing it would have been to see vacant spaces while being unable to access them. Our on-site parking is limited and subject to availability, as spaces cannot be reserved in advance and are allocated to guests on a first-come, first-served basis. We understand this can be frustrating, particularly when there appear to be vacant spaces, as some may be allocated or unavailable at the time. Thank you again for your honest feedback. We will use your comments to address these areas and improve the experience for our guests. Sincerely, Alexia Assistant Manager

Dear valued guest, Thank you for your review and for sharing your feedback. We’re pleased to hear you enjoyed a comfortable stay while visiting family and found our team helpful, your room clean, and the food and beverage offerings met your expectations. We also appreciate your comments regarding the cups provided in the room. These are part of the standard Mercure brand in-room amenities; however, we value your feedback and thank you for sharing your preference with us. Thank you again for taking the time to provide your feedback. We hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear Amanda, Thank you for taking the time to provide us with your detailed feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that you found your accommodation comfortable, tidy and clean, and that you were satisfied with the recognition you received as an ALL Accor member. We also appreciate your positive feedback regarding our sustainability initiatives. I am, however, very sorry to hear that your arrival and interactions with our team did not provide the warm and welcoming experience we aim to deliver. We sincerely apologise that you felt rushed, brushed off and that your questions were not addressed appropriately. We understand how disappointing this would have been, particularly when you had contacted us beforehand regarding parking and breakfast. Your comments regarding the communication of our Wi-Fi, breakfast options and check-out process are also appreciated, and we will certainly use this feedback to improve how we communicate these services to our guests. We are also sorry to hear about the issues with the refrigerator and air conditioning in your room. These are certainly not the standards we strive to maintain, and we regret that they impacted your stay. Your feedback has been shared with our team as an opportunity to improve both our service and communication, particularly during busy periods. While game days can be exceptionally busy, this should never come at the expense of providing guests with a courteous, helpful and welcoming experience. Thank you again for your honest feedback. We appreciate your loyalty as an ALL Accor member and hope to have the opportunity to provide you with a much more positive experience on a future stay. Sincerely, Alexia Assistant Manager

Dear Craig, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Sydney Manly Warringah. I’m glad to hear you enjoyed our convenient location, clean rooms and amenities, and that our team made your stay a positive one. I’m sorry that the lack of available parking was disappointing. We understand how important convenient parking can be, particularly when travelling for business. Thank you again for your feedback, and we hope to welcome you back again soon. Sincerely, Alexia Assistant Manager

Dear valued guest, Thank you for your review and for sharing your feedback. We’re delighted to hear our location was ideal for the sporting carnival you were attending and that it made your stay convenient and enjoyable. It’s also wonderful to know you found the rooms spacious and that the sofa bed was comfortable, helping everyone enjoy a relaxing stay. We appreciate you taking the time to share your experience and hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for your review and for sharing your feedback. We’re pleased to hear our location suited your visit and that you enjoyed the convenience of being next to the Leagues Club. It’s also wonderful to know you found our team helpful and pleasant throughout your stay. We do apologise for the issue with the fridge in your room. We understand how inconvenient this would have been and appreciate you bringing it to our attention. While a room upgrade was not available on this occasion, we are sorry that an alternative solution was not offered to better assist you during your stay. Your comments have been noted and will be shared with the team for review. Thank you again for your feedback, and we hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was disappointing and did not meet your expectations. Please accept our sincere apologies regarding the cleanliness of the room, particularly the bathroom. This is certainly not the standard we strive to provide, and your comments will be shared with our housekeeping team for review and follow‑up. We also regret that your arrival experience was not as welcoming as it should have been. We understand that after a long journey and a late‑night arrival, personal assistance would have been appreciated. While self‑check‑in is offered for convenience, our team should still ensure guests feel welcomed and supported throughout the process. We appreciate your comments regarding the condition of the room and understand your concerns that areas of the property would benefit from updating. Your feedback has been noted and will be considered as part of our ongoing improvement planning. On a positive note, we’re delighted to hear that the team member who assisted you at check‑out provided excellent service. Thank you for recognising this. We appreciate your honest feedback and thank you for bringing these matters to our attention. Kind regards, Mercure Manly Warringah