Dear Janet, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had another comfortable and convenient stay with us. It is wonderful to know that you continue to choose our hotel as it suits your needs, and we truly appreciate your ongoing support. Thank you also for your positive feedback regarding our team, accommodation, cleanliness and facilities. We look forward to welcoming you back again for your next stay. Sincerely, Alexia Assistant Manager

Dear Daniela, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you had a comfortable stay with us and enjoyed our convenient location. It is also wonderful to hear that our team was able to accommodate your requested room configuration and that you found the check-in process to be swift and friendly. We appreciate your feedback regarding the online booking experience and your comments on the accommodation and cleanliness. Your feedback is valuable to us as we continually look for ways to improve our guest experience. Thank you again for choosing to stay with us, and we look forward to welcoming you and your family back in the future. Sincerely, Alexia Assistant Manager

Dear Mr S., Thank you for your wonderful review. We're delighted to hear that our convenient location, comfortable rooms, clean facilities, and friendly team continue to make your stays enjoyable. It's especially rewarding to know that you stay with us regularly and consistently have a positive experience. Your kind words about our team mean a great deal, and we're pleased to hear they are always helpful whenever you visit. Thank you for your continued support and loyalty. We look forward to welcoming you back to Mercure Manly Warringah again soon. Kind regards, Alice Assistant Manager

Dear Patrick, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you had a comfortable stay with us and that you continue to enjoy our convenient location, being close to transport and shops. We truly appreciate your continued loyalty and are delighted to know that you would recommend us to others. Thank you once again for your kind feedback, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Alexia Assistant Manager

Dear Sumudu, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found the overall condition of the hotel and your accommodation to be satisfactory. However, I am very sorry to hear about the expired milk found in your refrigerator and that the tea and coffee facilities did not meet your expectations. This is certainly not the standard of cleanliness and attention to detail we aim to provide our guests. Please be assured that your feedback regarding the expired milk will be shared with our housekeeping team so that we can reinforce our checking procedures and prevent this from happening again. We will also review your comments regarding the in-room tea and coffee facilities. We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we can improve. We hope to have the opportunity to provide you with a more enjoyable experience on a future stay. Sincerely, Alexia Assistant Manager

Dear Michele, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you had another great stay with us and that Mercure Brookvale continues to feel like a home away from home. It is wonderful to know that our convenient location, comfortable accommodation and guest experience consistently meet your expectations. We truly appreciate your kind words about our team and your continued trust in staying with us. It is also lovely to hear that you noticed and appreciated our sustainability initiatives, including the glass water bottle and hydration reminder. Thank you once again for your wonderful feedback. We look forward to welcoming you back and providing you with another comfortable and familiar stay. Sincerely, Alexia Assistant Manager

Dear Robert, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you had a comfortable stay with us and found the hotel to be convenient for your business travel. It is wonderful to hear that you enjoyed our comfortable accommodation and in particular the fantastic service provided by our team. Thank you for your kind recognition of our reception and bar/cafe teams. We will be sure to share your lovely comments with them, as feedback such as yours is greatly appreciated. We also appreciate your continued loyalty as a Gold ALL Accor member and are pleased to hear that you find booking through the Accor ALL App easy and convenient. Thank you again for choosing to stay with us, and we look forward to welcoming you back on your next business trip. Sincerely, Alexia Assistant Manager

Dear Nitelle, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am delighted to hear that you enjoyed a relaxing stay with us and that our location and customer service made your experience so enjoyable. It is wonderful to know that you were happy with your room and enjoyed your overall stay. We also truly appreciate your positive feedback on our sustainability initiatives, including our efforts to reduce single-use plastics and our sustainable food initiatives. We are pleased that these aspects of your stay contributed positively to your experience. Thank you again for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you will be back, and we look forward to welcoming you again soon. Sincerely, Alexia Assistant Manager

Dear valued guest, Thank you for taking the time to share your feedback. We’re pleased to hear you found our location convenient, enjoyed the easy and efficient check‑in process, and appreciated the quiet and comfortable room. We do, however, sincerely apologise for your room service experience. It is very concerning to hear that the chicken wings appeared undercooked, and we completely understand why this would cause concern. Food safety is extremely important to us, and this is certainly not the standard we aim to provide. We will be sharing your comments with our kitchen team for immediate review and follow‑up. We also appreciate your feedback regarding the pizza and are sorry to hear it did not meet your expectations. Guest feedback is invaluable in helping us improve our food and beverage offerings. Thank you again for bringing these matters to our attention. We’re glad your stay was enjoyable overall and hope to have the opportunity to provide you with a better dining experience on your next visit. Kind regards, Mercure Manly Warringah

Dear Neil, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found your room clean and comfortable, and that our room care team were kind and helpful during your stay. I will be sure to share your kind comments with them. I am sorry, however, that your check-in experience was not as smooth as it should have been and that you were required to seek assistance after using the self-check-in kiosk. I also understand your disappointment regarding the parking charge, particularly after such a long journey. Our on-site parking is limited and subject to availability, as spaces cannot be reserved in advance and are allocated to guests on a first-come, first-served basis. We appreciate that this may have been an unexpected additional cost and understand your concerns. Thank you again for sharing your experience with us. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Alexia Assistant Manager

Dear Trevor, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased that you found our location convenient and that your departure experience was smooth. I am however very sorry to hear that your check-in experience was so disappointing. We understand how frustrating it must have been to encounter difficulties with the booking system and to feel that our team were not sufficiently confident in assisting you. Your comments regarding staff training are taken seriously, and we will use your feedback to reinforce the importance of providing our team with the appropriate training and support to ensure a more efficient and welcoming check-in experience. We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much-improved experience in the future. Sincerely, Alexia Assistant Manager

Dear valued guest, Thank you for your review and for sharing your feedback. We’re pleased to hear you enjoyed a comfortable stay and found our location convenient for reaching your final destination. It’s great to know that our facilities met your needs and helped make your visit an enjoyable one. Thank you for choosing to stay with us, and we hope to welcome you back to Mercure Manly Warringah again in the future. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for your review. We’re delighted to hear you found the hotel well located and enjoyed your stay overall. It’s great to know your room was clean and comfortable. We also appreciate your comments regarding the bathroom. While we’re pleased it was presented to a clean standard, we understand that some areas of the property are more dated than others, and your feedback is valuable as we continue to plan future improvements. Thank you for taking the time to share your experience, and we hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for your wonderful review. We’re delighted to hear you enjoyed a quiet room, found our team pleasant and helpful, and had an enjoyable stay overall. It’s also lovely to know you appreciated the welcome gift and enjoyed the room during your visit. We do apologise that noise from a neighbouring room disrupted what was otherwise a good stay, and we appreciate you bringing this to our attention. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to Mercure Manly Warringah again soon. Kind regards, Mercure Manly Warringah

Dear valued guest, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed a neat, clean, and quiet room during your three-night stay. It’s also wonderful to know that the team member who assisted you at reception on the morning of your departure left such a positive impression. We do apologise for the confusion regarding payment at check-in. We understand how frustrating this would have been when your company had already settled the account and provided you with confirmation. We also regret that you felt the service you received did not meet expectations. Providing professional, courteous, and respectful service is very important to us, and your comments have been noted and will be reviewed with the team. Thank you again for your honest feedback. We appreciate you choosing to stay with us and hope to welcome you back again in the future. Kind regards, Mercure Manly Warringah

Dear Barry, Thank you for taking the time to provide us with your feedback from your recent stay with us here at Mercure Sydney Manly Warringah. I am pleased to hear that our location suited your needs while you were visiting Dee Why and that you found your room to be clean, comfortable and quiet. It is also wonderful to know that you enjoyed our buffet breakfast and found the Accor ALL App convenient and user friendly. We appreciate your comments regarding the dated condition of the room. While we are pleased that the cleanliness and comfort met your expectations, we understand that the presentation of our rooms is an important part of the overall guest experience, and your feedback is appreciated. Thank you again for your valuable feedback and continued loyalty as a Platinum ALL Accor member. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Alexia Assistant Manager

Dear Gary, Thank you for taking the time to provide us with your wonderful feedback following your recent stay with us here at Mercure Sydney Manly Warringah. It is always a pleasure to welcome you back, and we are delighted to hear that you continue to enjoy your stays with us twice a year. We are particularly pleased that you find the hotel consistently clean and tidy and that our team always makes you feel welcome. Your kind comments are greatly appreciated and will certainly be shared with the team. Thank you for your continued loyalty as a valued ALL Accor Gold member. We look forward to welcoming you back again on your next visit. Sincerely, Alexia Assistant Manager

Dear Paul, Thank you for taking the time to provide us with your feedback following your recent stay at Mercure Sydney Manly Warringah. I am pleased to hear that you enjoyed the cleanliness of your room, your accommodation, Wi-Fi, and check-in experience. I sincerely apologise for the inconvenience caused by the USB port and in particular, for the delay in receiving your invoice after requesting it at check-out. We understand how frustrating this would have been and have noted your feedback with the relevant team. We appreciate your comments and hope to have the opportunity to provide you with a smoother experience on your next visit. Sincerely, Alexia Assistant Manager

Dear Sally, Thank you for taking the time to provide us with your feedback following your recent stay at Mercure Sydney Manly Warringah. I am pleased to hear that you found the bedding clean and comfortable, and that our team member was polite and obliging. We also appreciate your positive comments regarding our sustainability efforts, Wi-Fi, and check-out experience. I sincerely apologise for the issues you experienced in Room 209, particularly the unpleasant odour, slow-draining basin, and missing fridge shelf, cutlery and crockery. Your feedback has been noted and will be shared with the relevant departments for attention. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with an improved experience in the future. Sincerely, Alexia Assistant Manager