Mercure Sydney Manly Warringah 4 stars

Customer review rating (ALL Rating) 4.1/5 1,407 reviews

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Mercure Sydney Manly Warringah - Image 1
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4 Victor Road, 2100 BROOKVALE, Australia

Description

Hotel extras

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Our accommodation(s)

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Hotel location

Mercure Sydney Manly Warringah

4 Victor Road
2100 BROOKVALE
Australia

GPS:-33.76033, 151.27678

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,407 reviews

Customer review rating 5.0/5

Graham C. Business - Confirmed reviews ALL

It is always easy to check-in, the rooms are always clean

Dear valued guest, Thank you for your perfect score and for sharing your feedback. We’re delighted to hear you find our hotel well located and a safe place to stay. It’s great to know that check‑in is always easy and that the rooms are consistently clean, as this is something we take great pride in. We truly appreciate your continued support and look forward to welcoming you back again soon. Kind regards, Mercure Manly Warringah

Customer review rating 4.5/5

Natalie K. Families - Confirmed reviews ALL

Good, clean, neat, basic needs all met. Great food options if needed, good coffee at front cafe. Comfortable bed and great location. It was just missing a microwave, I believe we had one last time and the irons water spout did not have a cover so when we ironed the water went everywhere, these were the only issues.

Dear valued guest, Thank you for your review and for sharing your detailed feedback. We’re pleased to hear you found your stay comfortable and accessible. It’s also wonderful to know the bed met your expectations and that your basic needs were well catered for. Regarding the microwave, we would like to clarify that, under the owner’s direction, microwaves have been removed from guest rooms. We appreciate your understanding. Thank you again for your feedback, and we hope to welcome you back again soon. Kind regards, Mercure Manly Warringah

Customer review rating 2.0/5

Lester O. Business - Confirmed reviews ALL

So Disappointed. Not up to scratch for an Accor Hotel. Seems like a rebadged old Travelodge and not good enough to be called Accor. Overpriced, Basic and bathrooms are terrible. Never rated an Accor so bad over many years as a member. :(

Dear Mr O., Thank you for sharing your feedback. We are genuinely sorry to hear how disappointed you were with your stay and apologise that your experience fell so far short of your expectations—particularly as a valued Accor member. We understand your frustration regarding the condition of the property, the standard of the bathrooms, and the overall value for money. Your comparison to an older, rebadged property is especially concerning, as it highlights a clear gap between the experience delivered and what guests rightly expect from an Accor‑branded hotel. This is not the impression we want to leave with our guests, and we regret that we did so in your case. Your comments have been shared with senior management and the relevant teams, as they point to areas requiring urgent attention and improvement. Feedback from long‑standing Accor members is taken very seriously, and we are disappointed that this stay has impacted your confidence in our brand. We appreciate you taking the time to let us know about your experience and would welcome the opportunity to discuss this further and attempt to restore your trust. Please feel free to contact us directly so we can follow up personally. Thank you again for your honest feedback. Sincerely, Maria Assistant Manager

Customer review rating 3.0/5

Angela F. Families - Confirmed reviews ALL

The woman at central reservation was entirely painful to communicate with, which resulted in her creating a booking for three people, when our need was for five people. Upon arrival we were told we would need to book another room at additional charge. We were angered at this suggestion, as it was not what we agreed to with central reservations, so as we were about to leave, the night manager suddenly found a solution for us to have our accommodation at the agreed price. There's nothing worse than the sense you are being scammed, and the disconnect between the horrendous central reservations woman and the night manager at the hotel, created that sense, from our perspective as guests. Our bathrooms were old and filthy with caked on muck and mold and the previous guest's hair on the floors. The showers had, what appeared to be decades old, ugly fixed shower roses, which I believe should be replaced with modern shower hoses, so guests can enjoy a decent shower and after which they can leave feeling clean. The dimmer lights above our beds were flickering and doing things that appeared to be consistent with damaged wiring. Apart from that, the rooms were comfortable enough.

Dear Ms F., Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience you experienced, both before and during your stay. We are very concerned to hear about the issues with your reservation. The miscommunication from central reservations and the resulting distress on arrival is not acceptable, and we understand how this created a sense of mistrust. While we are pleased the night manager was able to resolve the accommodation at the agreed rate, this situation should never have occurred. We are addressing this internally to ensure clearer communication and consistency between our reservations team and on‑site management. We also apologise for the condition of the bathrooms and guest rooms. The cleanliness issues you described, including mould, residual hair, and outdated fixtures, are not standards we wish to uphold. Your comments regarding the showers and electrical issues with the lighting are particularly concerning and have been escalated to our housekeeping and maintenance teams for immediate attention. Thank you for noting that the rooms were otherwise comfortable. While we appreciate this, we recognise that comfort alone does not outweigh the issues you encountered. Your feedback is taken seriously and will be used to drive necessary improvements across multiple departments. We regret that your experience did not meet expectations and would welcome the opportunity to discuss this further. Please feel free to contact us directly so we may follow up personally and work towards restoring your confidence in our property. Sincerely, Maria Assistant Manager

Customer review rating 4.5/5

James M. Families - Confirmed reviews ALL

Overall, very good. My only feedback is that as an ALL Gold Member (ALL Accor+) I usually receive some kind of welcome gift - on this occasion, this did not happen. Its not a big deal, but I thought I would mention it.

Dear valued guest, Thank you for your review and for your kind comments regarding the efficiency of your stay. We’re pleased to hear that your overall experience was very good. Thank you also for raising your feedback as an ALL Gold Member. We sincerely apologise that the usual welcome recognition was missed on this occasion. While we’re glad it didn’t detract from your stay, we appreciate you bringing it to our attention so we can ensure our loyalty benefits are delivered more consistently in the future. We truly value your loyalty and hope to welcome you back again soon. Kind regards, Mercure Manly Warringah

Other web-users rate our hotel

  • 558 reviews 8.4/10 Location
  • 1,089 reviews 5.8/10 Room
  • 865 reviews 7.8/10 Service
  • 23 reviews 6/10 WiFi
  • 540 reviews 4.7/10 Cleanliness
  • 280 reviews 5.9/10 Breakfast
  • 261 reviews 5.8/10 Value
  • 156 reviews 3.9/10 Food

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