Q Station Sydney Harbour National Park 4 stars

We recently used Q Station for a national conference. The conference room was great and accommodation was clean and cosy, however our experience was let down by the lacklustre, often grumpy and sometimes downright rude staff. While some staff were helpful, we encountered quite a few communication breakdowns and felt a general air of unhappiness amongst the staff which soured our experience. While I understand that the ever-changing Covid 19 restrictions can make for a stressful work environment, I don't think that stress should be projected onto customers. The service we encountered will definitely be a deciding factor in whether we return for our conference again next year.

Staff, place, and food...I must say we have enjoyed our 3 day stay! we love it and hope to be back again.

The staff were very friendly and helpful. The mini bus was great to get around, since it was raining when we needed to go to dinner. Plus with helping bringing our luggage from and to our car. The history of the Q Station was interesting. The heritage old style was charming. I was pleasantly surprised to find a bath in our bathroom.

I stayed as part of a conference. The conference facilities were quite undercooked and disorganised. This mainly appeared to be a lack of briefing from your conference organiser to the staff and not enough staff on the days. The hotel room was nice but no memorable - luckily the view was. The absolute highlight of the trip was the Boiler Room. The most amazing food and staff. However, the mould in womens bathrooms made it almost impossible to breathe in.

The food was much better than before. I would give the food a 10/10. However, the mould on railings and very musty accommodation in the standalone cottage was not great as this led to me having severe asthma issues and then having time off work.

We had to wait for everything, from checking in to getting a lift to our room, even though staff were around and had to be directly asked.

I've sent a detailed email to Simon and Chloe from Q Station - please refer to that for feedback.

Loved our stay. Loved being close to our home yet feeling like we were away. Enjoyed the style of accomodation and the views. Room lovely. Heating excellent given it was not warm weather. Food in restaurant beautiful. Service at the restaurant was a little slow with drink service but all staff lovely. Thankyou

I wished my stay was longer. Only being on site overnight there was obviously so much more to Q Statiin to explore. My room was comfortable, quiet and clean. My adult sons accompanied me to dinner at The Coachhouse restaurant. The food was good and service friendly and prompt. The shuttle bus driver was obliging and drove thoughtfully over the many speed humps. From a spectacular sunset welcome to a late breakfast feast before checkout, it was a pleasant experience and one U would recommend to my friends and family.

The location is just fantastic. Quiet, convenient, views to die for, etc. The accommodation is excellent. Very comfortable and well maintained. The staff are exceptional. Could not have been more friendly or helpful.

It is always lovely to stay, and the room was lovely. However a few things took away - firstly the pool room is now locked and unable to be used. Sitting on the balcony of the pool room was one of our favourite things to do. Further the other common room near the hospital was hired out for a function. Lastly it feels very old school that all of the qStation only provides white sugar. Both in our rooms and at breakfast there was no raw sugar - something I have experienced in over a decade! Most people I know do not use white sugar anymore. And whilst there was a coffee machine at breakfast at the Views - there was no way to heat up milk for your coffee if your not having cows milk. For this reason we would not pay $30 again to have breakfast there - you expect hot fresh coffee with your breakfast for that price.

We loved the accommodation - great views, and a great breakfast. We couldn't get our heater to turn on which was a bit of a pain, however, in staying this, we didn't bring it to the attention of staff when we should have either. The ghost tour was enjoyable, however, felt a little rushed as we attended on a very busy night (long weekend). It felt like there was too many people around which ruined the spooky atmosphere a bit.

The weather was stormy and the trees created a great sense of spirit. The staff were very friendly.

Stayed here for 1 night as part of a business conference. Could not get any sleep as the smoke alarm in my room (and in the rest of the building I was in) kept going off every 30 mins - 1 hour from 2am - 8am. The roof was too high (3-4 metres) to press the silence button on the smoke alarm. Saw a guy the next day walking around with a massive pole to hit the silence button, but maybe it might be worth replacing them rather than only having a temporary fix? (i.e. the next person that will stay in that room will also get no sleep) Apart from that, the heater in my room was broken, there was no lighting to get from our rooms to the restaurant, the food for dinner was average at best, the breakfast did not have proper coffee and the fruit seemed to have been old (sitting out over multiple days). Would not recommend people stay here overnight, for business purposes the conference room was okay but nothing special, projector wasn't functioning properly. Overall the place needs some serious maintenance and staff training to be able to call itself a 4 star hotel.

Lovely overnight stay in a cozy room with a delish breakfast.