Dear Mr K., Thank you for your kind words. We are delighted that your stay as a couple felt both comfortable and perfect, and that your room, your arrival and the breakfast all lived up to your expectations. Thank you also for calling our reservation centre and for your loyalty as an ALL member. We would be glad to welcome you both again on a future visit to Lyon. Kind regards, The Fort Saint Laurent team

Dear Ms. H., Thank you very much for your wonderful review and for your perfect score. We are delighted that our location in Croix-Rousse made it easy for you to visit your daughter, and that you enjoyed discovering the history and character of our historic fort. It is also lovely to know that you appreciated the views from our terrace bar, as well as the comfort of your room, from the beds and air conditioning to the convenience of the lift. Your kind words about our team are especially appreciated, and we will be happy to share them with everyone. We hope to have the pleasure of welcoming you and your family back to Lyon for another memorable stay. Warm regards, The Fort Saint Laurent Team

Dear Mr. B., Thank you so much for your wonderful review and for taking the time to share so many details about your stay. We’re delighted to know that you had such a great experience at the Fort Saint Laurent. It’s lovely to hear that you enjoyed your corner room and its views over Lyon from both sides, as well as our breakfast and the terrace for a drink and a bite to eat. I’m also glad that our location made it easy for you to explore some of Lyon’s historic sites and join your walking tour. And thank you especially for your kind words about the welcome at check-in and check-out. It was a real pleasure to assist you during your stay, and I’m very happy to know that I could contribute to making your experience a memorable one. I hope we’ll have the pleasure of welcoming you back to Lyon one day. It would be lovely to see you again! Warm regards, Guillaume ( and The Fort Saint Laurent Team )

Hello Kevin ! Thank you for sharing such a thoughtful review. We are delighted that you enjoyed your stay as a couple, from the comfort of your room and the quality of the linens to the exceptional setting of our hotel and the lounge overlooking Lyon and the Saône. We are also especially pleased to hear how much you enjoyed your time at the bar and the warm service from our colleague there; we will be sure to share your kind words with her. We are sorry, however, that the shower drainage was not satisfactory and, above all, that the delay with your car service made your departure stressful, especially with a train to catch. We fully understand your concern and are glad that your driver was able to assist you at the station and help you reach your platform in time. Thank you again for your recommendation. It was a pleasure to welcome you to Fort Saint Laurent, and we hope to have the pleasure of seeing you again on a future visit to Lyon. Warm regards, The Fort Saint Laurent Team

Dear Mr. S., Thank you for taking the time to share such a detailed review. We are delighted that you enjoyed your week in Lyon, particularly the exceptional views from the Junior Suite, our location in Croix-Rousse, the breakfast and the warm, helpful attitude of both our breakfast and reception teams. We are genuinely sorry about the condition of the rug in your room. Your comment is very clear, and we fully understand your disappointment given the level of comfort and care we aim to provide throughout the hotel. We will review this item with our housekeeping and management teams, as it should indeed be consistent with the overall standard of the room. We are pleased to hear that this was the main point that fell short during an otherwise enjoyable stay, and we would be delighted to welcome you back to Lyon and show you that we have taken your feedback on board. Warm regards, The Fort Saint Laurent Team

Dear Mr M., Thank you very much for your wonderful 100/100 review. We are delighted that you enjoyed the elegant atmosphere of the Fort, the comfort of your room and of course, the exceptional panorama over Lyon. It is especially lovely to know that your time on the terrace, between drinks and music, added something special to your stay as a couple. These moments are very much part of the experience we hope to create for our guests :) We would be delighted to welcome you back for another relaxing Lyon getaway and another evening overlooking the city. Warm regards, The Fort Saint Laurent Team

Dear Sir, Thank you for taking the time to share such detailed feedback with us. We are genuinely pleased that you enjoyed the character of Fort Saint Laurent, the beautiful views over Lyon, and the peaceful comfort of your room. We are sorry, however, that several aspects of your stay did not feel as smooth as they should have. We particularly take note of your comment regarding your Platinum status: even when an upgrade is not possible, we should take the time to explain the situation and make our loyal guests feel properly recognised. We have also noted your feedback regarding the parking, the breakfast organisation and, above all, your departure. The delay in receiving your invoice, as well as the handling of your welcome drink, did not reflect the level of attention we wish to provide. Thank you for these very specific comments, which give us clear areas to work on with our teams. We would be delighted to welcome you back to Lyon and, on that occasion, provide you with a smoother, warmer experience that better reflects the standards we aim for. Warm regards, The Fort Saint Laurent Team

Dear Mr. H., Thank you so much for your wonderful 100/100 review. It truly means a great deal to know that you enjoyed not only the character of the Fort, the views and our setting in Lyon, but above all the people who helped make your stay special. Your kind words about our reception, breakfast team, chef and housekeeping team will be shared with everyone. We are especially pleased to hear that our chef was so accommodating each morning, this kind of personal attention is exactly the spirit of hospitality we want to create. Knowing that you already have a place in mind for your next visit to Lyon is the greatest compliment you could give us. We would be delighted to welcome you back to Fort Saint Laurent whenever your travels bring you to the city again. Warm regards, The Fort Saint Laurent Team

Dear Mr G. Thank you so much for this wonderful 100/100 rating and for such a lovely review! After a few weeks of travelling, we are especially delighted to know that arriving at Fort Saint Laurent was such a pleasant surprise and that you found the hotel both beautiful and comfortable. We are also very pleased to hear that your wife enjoyed the massage experience during your stay and that you had the opportunity to explore the Croix-Rousse neighbourhood on foot. It is wonderful to know that both the hotel and its surroundings contributed to such an enjoyable stay. Your kind words about our team being kind, approachable and solution-oriented mean a great deal to us. We will be sure to share them with them. We would be delighted to welcome you both back to Fort Saint Laurent on your next visit to Lyon! Warm regards, The Fort Saint Laurent Team

Dear Mrs S. Thank you for taking the time to share such detailed feedback. We are pleased that the setting of the Fort, its historical character, the renovation and the views over Lyon made a strong impression on you. We are also especially grateful for your kind words about our breakfast and rooftop bar teams; we will be sure to share your compliments with them. That said, several aspects of your stay clearly fell short of the level of comfort and service you expected from a four-star property, and we are sorry about this. Your comments regarding the condition of the walls and, in particular, the humidity and mould in the bathroom are concerning. This is not the level of maintenance and attention to detail we wish to offer our guests, and your feedback has been shared with the relevant teams. We also understand your disappointment regarding the arrangements for your dog. As explained in our previous exchange, the €22 nightly pet fee primarily covers the additional cleaning required after stays with pets. We nevertheless regret that the amenities you were expecting, such as the bowl and bed, were not provided in your room, and we understand your frustration regarding the absence of assistance with your luggage your rating for the departure experience particularly stands out to us and we should have been more attentive to your needs at that moment, and we regret that you did not receive the level of personal service you have come to expect from a four-star hotel. We truly appreciate your candid feedback. It is encouraging to know that the historical setting, the renovation and several members of our team left a positive impression, while your comments also give us concrete areas where we need to improve. We hope that, should you choose to visit us again, we will have the opportunity to provide you with an experience that is much more in keeping with the standards we strive to uphold. Warm regards, The Fort Saint Laurent Team

Dear Guest, Thank you very much for your lovely review and for your 90/100 rating! We are delighted that you enjoyed the comfort of our hotel, our convenient location and the attentiveness of our team. We would be very happy to welcome you back on your next visit to Lyon! Warm regards, The Fort Saint Laurent Team

Dear M. J., Thank you for taking the time to share your experience. We are pleased that you appreciated the warm welcome from our team, the views and the breakfast selection. We are nevertheless sincerely sorry that your stay did not live up to your expectations. We understand your disappointment regarding the comfort and practicality of your room, as well as the service you experienced at breakfast. Your feedback is valuable to us and helps us identify areas where we can improve. We regret that, despite our hotel’s unique setting, we were unable to provide you with an experience that fully justified your expectations. We hope you may give us another opportunity to offer you a more enjoyable stay in the future. Kind regards, The Fort Saint Laurent Team

Dear M. M., Thank you for taking the time to share your feedback. We are pleased that you appreciated the comfort of our rooms, the quality of our facilities and breakfast, as well as the kindness of our breakfast team. We will be sure to pass on your compliments to them. However, we sincerely apologise for the inconvenience you experienced during your stay. The noise associated with the evening events and the temporary unavailability of certain communal areas do not reflect the experience we aim to provide our hotel guests. These situations are not commonplace, and we regret that they affected your ability to fully enjoy our terraces and the peaceful setting of our property. We also apologise for the waiting time you experienced when ordering drinks. We understand your disappointment, particularly given your expectations for your stay, and take your comments seriously. We are sorry that these exceptional circumstances overshadowed the positive aspects of your visit. We hope to have the opportunity to welcome you back and offer you a more relaxing experience, allowing you to fully appreciate the unique setting of the Fort Saint Laurent. Kind regards, The Fort Saint Laurent Team

Dear Ms W., Thank you for sharing your feedback with us. We are pleased that you appreciated the setting of our hotel and the comfort and spaciousness of our rooms. We are truly sorry for the concerns and inconvenience you experienced during your stay. As soon as you informed us about your partner’s skin reaction, we took your concerns very seriously and urgently called in a specialist to inspect the room and confirm that there was no evidence of bed bugs. We also took care to relocate you to a suite at no additional cost, in order to offer you greater peace of mind and comfort for the remainder of your stay. We also regret the early morning noise and your disappointment with the breakfast selection. We understand that these elements affected your overall experience, and your comments will be shared with our teams so that we can review the points raised. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and reassuring experience. Kind regards, The Fort Saint Laurent Team

Dear mr Z., Thank you very much for this wonderful and thoughtful review, and for your continued trust in Fort Saint Laurent. It is always a pleasure to welcome you back to Lyon, and we are delighted to know that the character of our historic building and its exceptional setting continue to make each stay special. We are particularly pleased that the minimalist design of our rooms, the quality of our Sothys amenities and our breakfast all contribute to an experience that reflects your personal taste. Your kind words about our team are equally appreciated and will be shared with them. Knowing that Fort Saint Laurent has become a place you genuinely look forward to returning to whenever you are in Lyon is a wonderful compliment for all of us. We look forward to welcoming you back for another stay and another moment overlooking Lyon. Warm regards, The Fort Saint Laurent Team

Dear Ms G., Thank you for taking the time to share your feedback following your stay at Hôtel Fort Saint Laurent. We are pleased that you appreciated our location, the comfort of our beds and the quality of our breakfast. However, we sincerely regret that other aspects of your experience did not meet your expectations. Regarding your arrival, the people you saw in the office were the hotel directors attending a scheduled meeting, while our receptionist was assisting another guest. Nevertheless, we are sorry if this resulted in you feeling overlooked, as a warm and attentive welcome is important to us. Concerning the car park, we would like to clarify that, as indicated on our website, it is located outside the hotel and is available at an additional charge. It is equipped with video surveillance, and we regret any misunderstanding regarding this service. Finally, we sincerely apologise for the cleanliness issues in your room, particularly the items left in the refrigerator. This is not in keeping with our standards, and we understand your disappointment. Your feedback is taken seriously and will be shared with our team to ensure the necessary checks are carried out. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience. Kind regards, The Fort Saint Laurent Team

Dear MR V., Thank you for sharing your lovely experience with us. We are delighted that you enjoyed the blend of historic character and contemporary touches throughout the hotel, as well as the comfort of your room. We are especially pleased that the setting, breakfast terrace and the attention of our team contributed to such an enjoyable stay. Your kind words are a wonderful encouragement for everyone. We will be delighted to welcome you back on your next visit to Lyon! Warm regards, The Fort Saint Laurent Team