This place needs to be renovated. We were in the Junior suite and the carpet was threadbare. The mattress was covered with a plastic based mattress pad which was awful to sleep on. We complained after 2 nights and they changed it out, so that is good. The bathroom was so old and the shower was a plastic material. Not stone or marble like most 5 stars. I don’t know the other hotels in Lyon, I just know not to stay at this one.

It's all in the above sentence.

Charming hotel with attentive staff. Excellent location for exploring Lyon on foot. Nice lounge for a cocktail. I loved my cozy room with pretty wallpaper, a window that opened with a view of the quiet courtyard, super comfortable bed and linens. I especially loved the signature scent when you enter the hotel and purchased a candle to take home to remind me of my stay.

3 nights; good help on restaurant bookings; pleasant bar for late night; room clean and everything worked.

Lovely

We had a very small room with minimal amenities. There was a safe and refrigerator in the room, but no desk or other furnishings other than small bedside tables. Nice bath with towel warmer.

My friend and I enjoyed a lot on our visit at Hotel Carlton Lyon. Location was excellent, room was very nice as well as the views from the window. Service was excellent and I would like to highlight your team member who had studied in Finland (Jyväskylä). Unfortunately I don't remember the name.

From beginning to end, My stay was everything I would expect nf desired form a swank and classy establishment. The staff was helpful in find good places to eat, how to find sites, and meeting my needs and interests. I will return and advise others to book in good faith their expectations will be met on all fronts. Merci beaucoup!

Three of us stayed here for two nights. Our room was beautiful and spotless. The hotel could not be in a better location to explore Lyon. And, the staff is very helpful and guided us to two fantastic restaurants for dinners. Our whole stay was really fun and having such a great hotel to return to each night was an important part of our visit to Lyon.

The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city. Staff were very helpful and in particular in organising bookings for us at restaurants. The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days. We would recommend this hotel without hesitation.

We recently stayed at this boutique downtown hotel twice in the last month, and we would definetly stay here again. The staff were really friendly and professional. The location was ideal for seeing the city by foot. The hotel has an association with a higher end restaurant next door for room service, which also worked out well.

Lovely hotel very centrally located, staff were charming and the breakfast was great! Parking was valet style and very efficient, all in all a very enjoyable stop. Nobody could fail to enjoy there stay

The hotel is centrally located and is just perfect. the staff was extremely helpful. Christopher made our dinner reservations for 3 nights which helped tremendously. The elevator reminded me of the movie Charade which starred Audrey Heipburn and Cary Grant.

We stayed In the Oliver Martin room and it was wonderful. The room is beautifully decorated and furnished in red and has a balcony. It faces into the town square but the windows have double glazing, so very quiet. The bed is large and very comfortable. The breakfast selection was the best yet for all the Accor Hotels so far, with a lot of choice especially with local produce. Manon the receptionist was amazing and one of the most helpful and kindest amd did everything to make our stay perfect. The hotel is very classic chic and has the wow factor, but does not have a restaurant but does have a Salon de Thé and room service. The lift is the old iron type with a seat and worth taking but can be a queue as a little slow. I really love this hotel but have one slight moan in that all Accor suites we stay in they provide us with a free drink minibar however this one just gave a bottle of water a day. I wish that there was consistency with all Accor Hotels. This hotel is very central and near to all tourist attractions. Thank you for a lovely stay

Well appointed rooms. Confortable beds. Very good breakfast. Very good service at the front desk and excellent breakfast. A bit too expensive for what it offers. The location is great. Overall a very good hotel.