Hotel Mercure Lyon Centre Plaza Republique. 4 stars

Good

Considering Covid times we were surprised that the reception staff were not more welcoming.

This is a great place to stay in Lyon. All the staff including the General Manager were absolutely great. I hope I’ll definitely stay there again

Beautiful weekend stay at Mercury Lyon Hotel, very nice and clean , very helpful staff . All efforts made to mitigate the risks of COVID .

The location is superb for a vacation in Lyon -- a couple of blocks away from the pedestrian bridge to the old city, moments away from the Place de Republique shopping district, just the right distance from nightlife (very walkable but quiet), and steps from the right bank of the Rhone and the Hotel-Dieu. A little further but still close is Bellecour and, for those who don't mind a 20- or 30-minute walk, Perrache and Croix-Rousse. The hotel itself has a great modern remodel, though the rooms aren't enormous. The staff was extremely friendly and helpful, and English-language friendly. Would have liked to have maid service every day, but that's a minor issue and perhaps related to the current sanitary measures by limiting mutual exposure of staff and guests.

We were disappointed. While the service was friendly, the room for the price and star rating was very disappointing. Way better deals can be found in Paris. Our room was not particularly clean either - the bathroom looked like it had been used after cleaning (some hair on the floor).

absolutely nice and clean hotel

We very much enjoyed our stay and had the feeling that all protective measures were taken by a well trained and very welcoming staff.

friendly staff in the front desk who could upgrade a room for gold membership

I stayed on business for 2 nights. The room was extremely hot so I switched on the aircon with no effect. I called reception and was advised that the aircon doesn't work at this time of year. The windows are sealed and there is no route to open them. The only suggestion from the staff was to open my room door and try to find an adjacent external door to allow airflow, which was impractical for sleeping and there was no such adjacent external door. Otherwise the hotel is great and with working aircon I would give a score of 8, but if the room conditions are so uncomfortable you can't sleep it makes for an unpleasant stay.

Great stay

It was really nice, but I had problem with lack of fresh air. The room was comfortable and cute. Clean. But I had problem with final receipt, I wrote e-mail about it, but nobody answered.

I appreciate that the staff was helpful in helping me find locations for meeting colleagues and friends and also helped with a complicated itinerary to an obscure address. They were great. I appreciated gluten free options for breakfas.

As Always freindly/helpful staff , clean rooms

The room was very nice, spacious, and clean. The location is a little far out of the city centre, but it makes up for it with the free Basel Card, which covers public transportation and discounts on most sites, such as the museums and boat rides I really enjoyed staying here and wish I could've stayed longer I only wish we didn't have to pay for the coffee pods to go with the coffee machine in the room. The pods should've been included.