Hotel Mercure Lyon Centre Plaza République 4 stars

Customer review rating (ALL Rating) 4.4/5 1,179 reviews

Hotel Mercure Lyon Centre Plaza République - Image 1
Hotel Mercure Lyon Centre Plaza République - Image 2
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Hotel Mercure Lyon Centre Plaza République - Image 4

Description

Hotel extras

  • Green Key certification

  • Gourmet breakfast and snacks available at the bar

  • Public paid parking available 50 metres from the hotel

  • Come and work in our dedicated Coworking space

  • Family rooms and connecting rooms.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Hotel Mercure Lyon Centre Plaza République

5 rue Stella
69002 LYON
France

GPS:45.760652, 4.836806

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

STELLA

Whether you are with family, colleagues or friends, the Stella by M will welcome you in a contemporary setting. We also offer evening snacks at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,179 reviews

Customer review rating 3.0/5

Joshua J. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback following your stay with us. We are pleased to read that you found our team welcoming and friendly. Providing warm and attentive service is very important to us, and your kind words will be shared with our staff. However, we are sorry to learn that the hotel and your room did not meet your expectations. We regret that you found the room's condition and overall comfort to be only average. Your comments are valuable and help us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects the quality we strive to deliver. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 5.0/5

Violet V. Z. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office team au Mercure Lyon Centre Plaza République.

Customer review rating 5.0/5

Virginia L. Families - Confirmed reviews ALL

Bonjour Madame, Thank you for this 5 stars review! We receive your compliments with pleasure. Our teams are always working to deliver you a top-notch service. Knowing that you are 100% satisfied is the best reward we can get! I have shared your compliments with Noa, who checked you in. We hope to welcome you back soon. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 2.5/5

Rod P. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated our location and the professionalism of our team. However, we are truly sorry to hear that your room did not meet your expectations in terms of condition and comfort, especially during the heatwave when you had to spend more time inside. Please be assured that your comments are taken very seriously, and we will address these points with our team to improve our facilities. We hope to have the opportunity to provide you with a much better experience in the future. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 1.5/5

Juan A. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are sorry to read that your room did not meet your expectations in terms of size. Please be assured that room allocation is never influenced by the booking platform, and we strive to treat all our guests equally. Your comments have been noted, and we would have been happy to assist you on site to find a suitable alternative, subject to availability. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Other web-users rate our hotel

  • 602 reviews 9.5/10 Location
  • 772 reviews 5.6/10 Room
  • 724 reviews 9.3/10 Service
  • 10 reviews 7.1/10 WiFi
  • 453 reviews 4.3/10 Comfort
  • 359 reviews 8.4/10 Breakfast
  • 217 reviews 7.5/10 Cleanliness
  • 94 reviews 4.4/10 Amenities

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