Hotel Mercure Lyon Centre Plaza République 4 stars

Customer review rating (ALL Rating) 4.4/5 1,236 reviews

Hotel Mercure Lyon Centre Plaza République - Image 1
Hotel Mercure Lyon Centre Plaza République - Image 2
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Description

Hotel extras

  • Green Key certification

  • Gourmet breakfast and snacks available at the bar

  • Public paid parking available 50 metres from the hotel

  • Come and work in our dedicated Coworking space

  • Family rooms and connecting rooms.

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Plaza République

5 rue Stella
69002 LYON
France

GPS:45.760652, 4.836806

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

STELLA

Whether you are with family, colleagues or friends, the Stella by M will welcome you in a contemporary setting. We also offer evening snacks at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,236 reviews

Customer review rating 3.5/5

Erica M. Solo - Confirmed reviews ALL

The A/C was set to heating but it was a hot week and rooms were hot. This is not good enough for a Mecure hotel which advertises A/C and this is one of the amenities I look for when booking.

Customer review rating 2.0/5

Helen J. Couples - Confirmed reviews ALL

Air conditioning not working in 26 degree heat Room tiny and unbearably hot. Given a fan but could not sleep with it on as too noisy. Did not sleep at all. Asked to move rooms but told no alternative. Air conditioning “working” the following day but barely made any difference.

Dear Guest, We are deeply sorry to hear about the difficult night you experienced due to the temperature in your room. We sincerely apologize for your lack of sleep. While we are glad we could provide a fan, we regret that the noise prevented you from resting properly. We also sincerely apologize that we were unable to offer you an alternative room at that moment; we strive to be as flexible as possible, but we were unfortunately at full capacity during your stay. Regarding the air conditioning performance the following day, we have asked our technical team to conduct a thorough inspection of the unit in that specific room to ensure it is functioning at its full cooling capacity. We value your feedback as it helps us improve our service, and we would appreciate the opportunity to regain your trust during a future visit under much cooler and more comfortable conditions. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 4.5/5

A R. Friends - Confirmed reviews ALL

Great location. Easy to find. Room was clean, and felt very secure. Front desk staff were friendly and helpful. The bed and pillows were very comfortable.

Dear Guest, Thank you for choosing to stay with us and for sharing such a positive review. We are delighted to hear that you enjoyed our central location. It is a pleasure to know that the comfort of our bedding provided you with a restful stay, and that our team’s hospitality made a great impression. Providing a clean and secure environment is our top priority, so your feedback is truly rewarding for our entire staff. We look forward to welcoming you back during your next visit. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 5.0/5

Darren C. Business - Confirmed reviews ALL

RELAXING, FRIENDLY, WARM, GREAT WIFI, COMFY BEDS - BEEN HERE MANY TIMES

Dear M C., It is always a great pleasure to welcome you in our hotel. We shared your comments with great pleasure with the team upon welcoming and the quality service they delivered. They love to make you live wonderful moments and they were very touched by your positive feedback. See you soon! Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 4.5/5

Martin W. Solo - Confirmed reviews ALL

Smallish rooms that cd certainly do with an update weirdly located windows ( bottom half ) and it’s still a hotel I return every year. Staff is great, rooms and communal areas are spotless, breakfast is good

Dear Guest, Thank you so much for your continued loyalty and for sharing your thoughts with us! We are absolutely delighted to know that you choose to return to us every year. It is a real pleasure to hear that our staff made a great impression. We take great pride in our housekeeping standards and our breakfast quality, so we are glad these remain highlights of your stay. We also truly appreciate your honest feedback regarding the room updates and the window layout. We are constantly looking for ways to improve our guest experience, and your comments regarding the room design are invaluable as we plan future enhancements. We look forward to welcoming you back for your next annual visit! Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Other web-users rate our hotel

  • 610 reviews 9.6/10 Location
  • 778 reviews 5.5/10 Room
  • 734 reviews 9.4/10 Service
  • 12 reviews 7.1/10 WiFi
  • 455 reviews 4.2/10 Comfort
  • 349 reviews 8.3/10 Breakfast
  • 210 reviews 7.7/10 Cleanliness
  • 86 reviews 4.8/10 Amenities

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