Hotel Mercure Lyon Centre Plaza République 4 stars

Customer review rating (ALL Rating) 4.4/5 1,232 reviews

Hotel Mercure Lyon Centre Plaza République - Image 1
Hotel Mercure Lyon Centre Plaza République - Image 2
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Description

Hotel extras

  • Green Key certification

  • Gourmet breakfast and snacks available at the bar

  • Public paid parking available 50 metres from the hotel

  • Come and work in our dedicated Coworking space

  • Family rooms and connecting rooms.

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Plaza République

5 rue Stella
69002 LYON
France

GPS:45.760652, 4.836806

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

STELLA

Whether you are with family, colleagues or friends, the Stella by M will welcome you in a contemporary setting. We also offer evening snacks at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,232 reviews

Customer review rating 4.5/5

Mary D. Families - Confirmed reviews ALL

Enjoyed our stay. Was easy to explore Lyon on foot, and appreciated the luggage storage before and after check in/check out to allow us more time to discover Lyon. Enjoyed breakfast as well.

Customer review rating 1.0/5

Ramsay B. Couples - Confirmed reviews ALL

3 day break for 2 adults in Room 810. One of the smallest and hot and airless rooms we have ever stayed in. It would have been too small for one person. The only redeeming feature was the quality of the bed. A great pity but it did seriously affect our stay

Customer review rating 3.5/5

Erica M. Solo - Confirmed reviews ALL

The A/C was set to heating but it was a hot week and rooms were hot. This is not good enough for a Mecure hotel which advertises A/C and this is one of the amenities I look for when booking.

Customer review rating 2.0/5

Helen J. Couples - Confirmed reviews ALL

Air conditioning not working in 26 degree heat Room tiny and unbearably hot. Given a fan but could not sleep with it on as too noisy. Did not sleep at all. Asked to move rooms but told no alternative. Air conditioning “working” the following day but barely made any difference.

Dear Guest, We are deeply sorry to hear about the difficult night you experienced due to the temperature in your room. We sincerely apologize for your lack of sleep. While we are glad we could provide a fan, we regret that the noise prevented you from resting properly. We also sincerely apologize that we were unable to offer you an alternative room at that moment; we strive to be as flexible as possible, but we were unfortunately at full capacity during your stay. Regarding the air conditioning performance the following day, we have asked our technical team to conduct a thorough inspection of the unit in that specific room to ensure it is functioning at its full cooling capacity. We value your feedback as it helps us improve our service, and we would appreciate the opportunity to regain your trust during a future visit under much cooler and more comfortable conditions. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 4.5/5

A R. Friends - Confirmed reviews ALL

Great location. Easy to find. Room was clean, and felt very secure. Front desk staff were friendly and helpful. The bed and pillows were very comfortable.

Dear Guest, Thank you for choosing to stay with us and for sharing such a positive review. We are delighted to hear that you enjoyed our central location. It is a pleasure to know that the comfort of our bedding provided you with a restful stay, and that our team’s hospitality made a great impression. Providing a clean and secure environment is our top priority, so your feedback is truly rewarding for our entire staff. We look forward to welcoming you back during your next visit. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Other web-users rate our hotel

  • 612 reviews 9.6/10 Location
  • 779 reviews 5.5/10 Room
  • 736 reviews 9.4/10 Service
  • 12 reviews 7.1/10 WiFi
  • 457 reviews 4.1/10 Comfort
  • 347 reviews 8.3/10 Breakfast
  • 213 reviews 7.4/10 Cleanliness
  • 86 reviews 4.7/10 Amenities

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