Hotel Mercure Lyon Centre Plaza République 4 stars

Customer review rating (ALL Rating) 4.4/5 1,199 reviews

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Hotel Mercure Lyon Centre Plaza République - Image 1
Hotel Mercure Lyon Centre Plaza République - Image 2
Hotel Mercure Lyon Centre Plaza République - Image 3
Hotel Mercure Lyon Centre Plaza République - Image 4
5 rue Stella, 69002 LYON, France

Description

Hotel extras

  • Green Key certification

  • Gourmet breakfast and snacks available at the bar

  • Public paid parking available 50 metres from the hotel

  • Come and work in our dedicated Coworking space

  • Family rooms and connecting rooms.

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Plaza République

5 rue Stella
69002 LYON
France

GPS:45.760652, 4.836806

Telephone
Fax +33 4 78 42 33 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Stella

Whether you are with family, colleagues or friends, the Stella by "M" will welcome you in a contemporary setting. We also offer evening snacks at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,199 reviews

TripAdvisor Rating  3.8/5  736 reviews

Customer review rating 5.0/5

Marielle N. Couples - Confirmed reviews ALL

You can publish my previous comment.

Dear Marielle n., Thank you for your kind words regarding our location and the helpfulness of our staff. It is always a pleasure to receive positive feedback that highlights the efforts of our team. We appreciate your support and look forward to welcoming you back. Isabelle, Front Desk Manager at Mercure Lyon Centre Plaza République.

Customer review rating 2.0/5

Katherine P. Families - Confirmed reviews ALL

It wasn’t great to be honest. Told booking non existent initially which was stressful. Booking reinstated once it was apparent the fault was at Accor’s end. Room not that clean except for the bathroom.

Dear Ms P., I appreciate your feedback regarding your recent experience at our hotel. I regret the initial confusion with your booking and the cleanliness issues you encountered. The satisfaction of our guests is our top priority and I can assure you that your comments have been read by the teams to concentrate our efforts on the several points you mentioned. Sincerely, Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Customer review rating 5.0/5

Ilan R. Business - Confirmed reviews ALL

Very good experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

Non può definirsi 4 stelle! It can't be called 4 stars!

TripAdvisor rating 1.0/5

Excursion48997832959 TripAdvisor review

Non si può classificare 4 stelle un hotel che pur in posizione centrale e con una buona colazione propone una camera standard a prezzo esorbitante a dire poco minimalista! Due trolley non trovano posto ma si è costretti a metterli per terra. Un armadio molto piccolo contiene due soprabiti . Non esiste nemmeno un gancio appendiabiti se non per gli asciugamani del bagno! Pantaloni e vestiario per spogliarsi li ho dovuti appendere alla maniglia della porta! Sono abituato a viaggiare e questo non è lo standard di questa classificazione ! You can't classify 4 stars a hotel that despite being centrally located and with a good breakfast offers a standard room at an exorbitant price to say the least minimalist! Two trolleys can't find a place but you are forced to put them on the ground. A very small wardrobe contains two overcoats. There isn't even a coat hook other than for bathroom towels! I had to hang pants and clothes to undress on the door handle! I'm used to traveling and this is not the standard of this classification!

Customer review rating 4.5/5

Laura R. Families - Confirmed reviews ALL

Well located. Very friendly reception staff. Confortable and pleasant rooms. It is a very good opti9n to visit Lyon.

Dear Ms R., Thank you for this 5 stars review! We receive your compliments with pleasure. Our teams are always working to deliver you a top-notch service. Knowing that you are 100% satisfied is the best reward we can get! We hope to renew this great experience soon. Isabelle, Cheffe de réception au Mercure Lyon Centre Plaza République.

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Other web-users rate our hotel

  • 591 reviews 9.6/10 Location
  • 754 reviews 5.3/10 Room
  • 692 reviews 9.2/10 Service
  • 9 reviews 5.6/10 WiFi
  • 444 reviews 3.6/10 Comfort
  • 327 reviews 8/10 Breakfast
  • 217 reviews 7.1/10 Cleanliness
  • 91 reviews 4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.