Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

Very professional staff.

Lovely staff. Excellent breakfast (but shame for the parking that is not on site and cost 24 euros a day)

The concierge services were superb. They all speak good English and were able to assist and advice us in many ways when our train services were cancelled due to strike. They were also very prompt in attending to our requests during our stay. We were very impressed. The location was great and very convenient to access good food!

room booked for 3, only 2 large towels. Gone downstair to claim another one. Asked if i checked well, i say yes. than they told me that they will give us one more....i am still waiting for it.

Good access from motorway. We had to cancel the train due to strikes. Parked car for us, so very convenient and we could leave the car the next day until we left. Good standard rooms and the usual excellent rain showers and very large bath towels. The mattresses were not so good as usual, we use the Mercure hotels a lot. Classy renovated bar, was not finished. Lacked a bit of class from the waiters, champagne in cheap glasses, no napkins. Reception staff friendly. Good location to visit other areas and of course the famous halles de Bocuse.

Really great hotel - extremely nice and helpful staff, very good location, super breakfast and wonderful value - we will be back! Particular call out to Lucy who was really helpful! Overall super visit - thanks to all

The Hotel is ina walking distance from all interesting sites in Lyon. Rooms are spacious and well equipped, with comfy beds. A writing desk would be a good addition though. Breakfast was rich. The personnel was attentive and efficient. Overall, a good experience.

The area under a lot of construction works, the hotel car entrance had to be closed when I was leaving so I had to stop in the middle of the road and drag my luggage to the car Under the bed we found cockroach above that the attitude of All call center for my next stay Mark my as dishonest which completely ruin my day and whole travel

The breakfast and dining area is much better now. However, my shower in the room was very low pressure and almost not useable. Room 227.

very comfortable, a good nights sleep in a lovely city.

In generel a nice stay in Lyon. Good Location, good room, friendly staff and very good breakfest with local specialities. Only two cirtics from my side: The main lobby is under construction. However the temporary lobby was very loveless. For a Mercure in Lyon I would have expected more respect for the guests. The selection of English and German TV-channels was very poor.

Good except for the mouse in the morning in the breakfast area...

Room was excellent. Breakfast was excellent, both the quality of the food and the environment. However, you debited 100 Euros from my credit card to protect you from expenditure I made at your hotel. On departure, I asked the receptionist to make sure that this payment was either removed or balanced from my debit card. The payment was made on 16 November and it is still shown as pending on 26 November. This means the money is not available to me. I regret that I will not stay with Mercure in future with this as your policy.

Liked room, hotel, reception staff etc. Breakfast staff Weren’t great. Man who greated is was not not client focused. ½ nespresso machine not working, he didn’t care, roaster was terrible, out of the best Nespresso capsule. On the last day another staff member, v short man was very unhelpful. He just wanted to clean up, we were in a restaurant but he just wanted to clean tables and get everyone on high stools. I thought it was a restaurant but he was obnoxious.

Our room had an empty water bottle and a broken plastic cup when we arrived. The air conditioning did not work in our room. I could not get room service late on Friday night, though I had been told it was a ‘24/7’ service. Our room was not made up on Saturday morning. The water for our showers on Saturday morning was not hot. One of my friends was bitten by bugs. The staff were friendly and our bed was comfortable, and the hotel was in a good location.