Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,687 reviews

Mercure Lyon Centre Saxe Lafayette Hotel - Image 1
Mercure Lyon Centre Saxe Lafayette Hotel - Image 2
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Description

Hotel extras

  • Heated indoor pool and fitness center

  • Restaurant open 7 days a week, offering homemade cuisine and room service

  • Private car park with valet parking (max. height 6 ft)

  • Near Lyon Part Dieu TGV station

  • Family rooms for 4 with 2 large double beds

Our accommodation(s)

Hotel location

Mercure Lyon Centre Saxe Lafayette Hotel

29 rue de Bonnel
69003 LYON
France

GPS:45.7617, 4.845861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Garage Restaurant

Nestled in a garage from the 1930s, the restaurant's seductive, modern décor is inspired by the automotive world. Enjoy seasonal dishes by a maître restaurateur, accompanied by a selection of great wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,687 reviews

TripAdvisor Rating  4.0/5  1,913 reviews

Certificate of excellence 2023

Average Stay

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Absolutely no recognition of diamond status. Room was not ready at check in time, no room upgrade even though website was still showing rooms available. Mentioned that diamond members get free breakfast on weekends in Europe to be told that they don’t at your hotel and it was only because we insisted it was checked and we were told we were correct. Not once did the staff greet us as we walked in or out of the hotel. We settled the account the night before and found we were charged for the breakfasts we were meant to receive due to status, this was quickly fixed and bill was settled. Next morning at checkout we had breakfast added back on and car parking on account even though we did not have a car. Again this was reversed but not something we should have to deal with. The bar and restaurant staff were very good, although the mouse that ran across the restaurant was something I would prefer not to see. Would I come back to this hotel? Highly unlikely.

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Saxe Lafayette. I am sorry that your experience did not meet your expectations. The rate you booked was a promotional offer for which the free weekend breakfast is not eligible. We have offered it to you on a commercial basis. With regard to your upgrade, we do our best to ensure that our members benefit from their advantages, but for operational reasons we are not always able to do this for a long stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maud Front office manager

Great Hotel, Super staff

Customer review rating 4.5/5

Peter E. Couples - Confirmed reviews ALL

A lovely stay & a very comfy bed. The room was large, with a good size desk & a nice little table, with a couch. Very comfy. Couple of minor points. There are lamps in the room, but no power point to plug them in Also the hanging space is inadequate, this could be easily remedied by having hanging in both sides of the cupboard. There is valet parking. The staff are all super helpful, very polite. A great team.

Good stay

Customer review rating 4.5/5

Anne Friends - Confirmed reviews ALL

well located, super helpful staff. Overall very nice experience, rooms are big, good breakfast.

Excellent stay in Lyon at the Mercure hotel Saxe Lafayette

Customer review rating 5.0/5

Eboast Families - Confirmed reviews ALL

Very efficient checking in facility online, smiling reception staff efficient too, great room on 6th floor, very substantial, varied and high quality products. Location was good for me , away from the noisy centre but close enough to get to centre on foot.

Excellent location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff extremely efficient. Hotel well located especially for les halles

Dear Guest, Thank you for your kind words! It is fantastic to hear that you enjoyed our location and that our staff were extremely efficient. We always strive to provide a quality service and meet the needs of our guests in a professional and efficient manner. We look forward to welcoming you back on your next visit. Sincerly, The Mercure Saxe Team

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Other web-users rate our hotel

  • 854 reviews 9/10 Location
  • 1,516 reviews 7.3/10 Room
  • 1,287 reviews 8.8/10 Service
  • 9 reviews 5.2/10 WiFi
  • 1,001 reviews 9.3/10 Breakfast
  • 940 reviews 8/10 Comfort
  • 454 reviews 7.8/10 Cleanliness
  • 287 reviews 3.8/10 Pool

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