Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,499 reviews

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Mercure Lyon Centre Saxe Lafayette Hotel - Image 1
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Mercure Lyon Centre Saxe Lafayette Hotel - Image 4
29 rue de Bonnel, 69003 LYON, France

Description

Hotel extras

  • Heated indoor pool and fitness center

  • Restaurant open 7 days a week, offering homemade cuisine and room service

  • Private parking for cars/motorcycles only (max. height 6 ft), valet parking

  • A Green Key 2026 certified hotel for its commitment to sustainable tourism.

  • Family rooms for 4 with 2 large double beds

Our accommodation(s)

Hotel location

Mercure Lyon Centre Saxe Lafayette Hotel

29 rue de Bonnel
69003 LYON
France

GPS:45.7617, 4.845861

Telephone
Fax +33 4 72 61 17 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE GARAGE RESTAURANT

Nestled in a 1930s garage, the restaurant's alluring and modern decor is inspired by automobiles. Enjoy seasonal dishes by a our chef, Coraline Forest, accompanied by a selection of great wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,499 reviews

Customer review rating 5.0/5

Ketevan E. Families - Confirmed reviews ALL

Great stay for a family trip. The room was spacious and comfortable, and the location made getting around easy. The staff were friendly and helpful throughout our stay. Mercure Hotels consistently deliver a great experience, and this visit was no exception

Dear Ketevan, Thank you very much for your wonderful feedback. We’re delighted to hear that you had a great stay with your family and that you enjoyed the comfort and space of your room, as well as our convenient location. Your kind words about our team mean a lot to us, and we’re pleased to know they contributed to your experience. We truly appreciate your loyalty and are glad to hear that your stay lived up to your expectations. We look forward to welcoming you again soon. Best regards The Mercure Saxe Team

Customer review rating 4.0/5

Xavier M. Business - Confirmed reviews ALL

Cool staff

Dear Xavier, Thank you for your feedback. We’re glad to hear that you enjoyed your one-night stay and appreciated our team. We hope to have the pleasure of welcoming you again soon. Best regards The Mercure Saxe Team

Customer review rating 5.0/5

Gillian C. Couples - Confirmed reviews ALL

Well appointed room, very comfortable. Easy access by car with valet parking. Excellent breakfast, plenty of choice.

Dear C., Thank you very much for your kind feedback. We’re delighted that you enjoyed our location, the comfort of your room, and the friendliness of our team. It’s also great to hear that the valet parking made your arrival by car easy and that you appreciated our breakfast and its wide variety of choices. We look forward to welcoming you again soon. Best regards The Mercure Saxe Team

Customer review rating 4.5/5

Benjamin B. Business - Confirmed reviews ALL

I've stayed here several times for business and have always been satisfied. The staff is excellent!

Dear Benjamin, Thank you very much for your kind feedback and for your loyalty. We’re delighted to hear that you have enjoyed your stays with us during your business trips. Your compliments about our team mean a lot to us and will be shared with everyone. We look forward to welcoming you again on your next visit. Best regards The Mercure Saxe Team

Customer review rating 0.5/5

Gabriele M. Business - Confirmed reviews ALL

The nice lady ad the reception from Thailand helped me very well. The young man from the reception who answered my call from the room (on 23-02) around 16.00 hours not. I said 2 times that I didn't feel well and needed a doctor. He thought a towel and lying down would help and if not I could go to the pharmacy. I went indeed to the pharmacy myself walking. After that I have been brought right away to the hospital (they suspected a heart attack). I will never stay in your hotel because it is simply not safe.

Dear Gabriele, Thank you for taking the time to share your experience. We are sincerely sorry to hear about what happened during your stay. We are pleased that our receptionist was able to assist you and will pass on your gratitude to her. However, we are deeply concerned about the situation you describe regarding your call to reception. Your feelings are perfectly understandable, and we take this type of situation very seriously. The health and safety of our guests is our top priority. Your feedback will be discussed internally to remind our teams of the procedures to follow in the event of a medical emergency, including providing immediate assistance and directing guests to the appropriate emergency services. We sincerely hope that your health has improved since this incident. While we understand your disappointment, we remain available if you would like to discuss your experience in more detail. Best regards The Mercure Saxe Team

Other web-users rate our hotel

  • 829 reviews 9/10 Location
  • 1,465 reviews 7.5/10 Room
  • 1,346 reviews 9/10 Service
  • 895 reviews 7.9/10 Comfort
  • 885 reviews 9.3/10 Breakfast
  • 477 reviews 7.8/10 Cleanliness
  • 262 reviews 3.5/10 Pool
  • 235 reviews 5.5/10 Amenities

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