Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

during my stay I called the room service to request for two empty glasses of wine and a key for the bottle of wine that I brought with me from outside. The man responded to me positively and was about to come to my room to bring my request, but he called me back in a minute saying that his manager/supervisor told him not to respond to my request and that I have to go down to the bar to get the two glasses and the key for the bottle myself. then , I told him nicely that If he can at least bring me the glasses to my room and I will get down to the bar to open the bottle of wine because it is not nice that I go down carrying with me the glasses and the bottle of wine, but he was firmed and refused. Then, I called the reception to explain to her the situation and asking for a kind assistance to resolve this issue which did not happen to me or to other friends of me during the stay in any hotel. The reception girl took note of my request and complain but did not get back to me, and when I called her again to follow up , she told me that I have to go down to take the glasses my self and the key for the bottle. I asked her if this is inly because I made my request during the dinner time, but she said no confirming that it is applicable for anytime. Then, I told her that I am not satisfied about this kind of treatment that I have not faced in any other hotel I stayed in the countries that I have visited which are recorded on my booking.com account; however, her response was cold and confirming that nothing will change whatever happens. Despite of my disappointment , I went down to the bar politely to bring the glasses and opened 2 bottles and went back to my room without making any comment deciding that I am going to make my comment in written on booking.com which I did yesterday.

prima

I want to remind ! I have not been refunded the deposit amount. Accommodation paid in full

Good things: 1) Well located. 2) Good room. 3) Enjoyed the pool. On the downside: 1) work being carried out in the reception/lift area. 2) Thin paper cups instead of china ones - not great if you're offering hot drinks. Re below: booked via Eurostar

Staff extremely helpful Looked after our family Great location

organised as scheduled hotel people makes you feel they are at your service well located

Overall we felt this was a good hotel for a weekend visit - good transport, easy to walk to the centre or the Part Dieu commercial centre and great for the food halls. The only criticism would be that you appear to have difficulty enforcing the no-smoking rules. It was so bad when we walked along the corridor to our room that we actually checked whether we were on a smoking floor. The staff were quick to switch on the ventilation but admitted they had a problem with smokers. On the Sunday evening, the odour of cigarette smoke was coming through the vent in our bathroom leaving our bathroom smelling of cigarettes.

Good service and place. MY stay was short to visit the Mondial de Métiers and all run good.

Service was great - but you should update that there are renovations.

We stayed 4 nights at Hôtel Mercure Lyon Centre Saxe Lafayette. Our stay was very comfortable. We had two double beds in our room. There was plenty wardrobe space. The walk in shower had good water pressure. Everything in the room was very functional, comfortable and clean. The reception staff all spoke very good English. We did make a few requests and they were met with promptly without any unpleasantness. The hotel lobby is being refurbished. But it did not in any way affect our stay / movement in and out of the hotel. A big shout out to Laura who is exceptionally lovely and so helpful. We miss her lovely smile! Absolutely no hesitation in recommending this hotel.

Hotel was having some building work done but no problems for us. Near tram stops and very convenient for Halles Paul Bacousse. Staff helpful, bar and restaurant OK two stops on tram from part Dieu station

friendly staff

Room fine, good breakfast. But no warning that the construction still going. only one person checking in at the desk, much too slow. I arrived late, there was a mix up with my booking when i did get to the desk also. Took much time after a long day.

Very professional staff.

Lovely staff. Excellent breakfast (but shame for the parking that is not on site and cost 24 euros a day)