Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,501 reviews

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Mercure Lyon Centre Saxe Lafayette Hotel - Image 1
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29 rue de Bonnel, 69003 LYON, France

Description

Hotel extras

  • Heated indoor pool and fitness center

  • Restaurant open 7 days a week, offering homemade cuisine and room service

  • Private parking for cars/motorcycles only (max. height 6 ft), valet parking

  • A Green Key 2026 certified hotel for its commitment to sustainable tourism.

  • Family rooms for 4 with 2 large double beds

Our accommodation(s)

Hotel location

Mercure Lyon Centre Saxe Lafayette Hotel

29 rue de Bonnel
69003 LYON
France

GPS:45.7617, 4.845861

Telephone
Fax +33 4 72 61 17 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE GARAGE RESTAURANT

Nestled in a 1930s garage, the restaurant's alluring and modern decor is inspired by automobiles. Enjoy seasonal dishes by a our chef, Coraline Forest, accompanied by a selection of great wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,501 reviews

Customer review rating 5.0/5

Jacqueline A. Couples - Confirmed reviews ALL

We had a great time at the hotel. It was clean, the food was great, the service was excellent.

Dear Jacqueline, Thank you for your wonderful feedback! We are delighted to hear that you had such a great time with us. It is a pleasure to know that the cleanliness of our rooms, the quality of our food, and the excellence of our service all met your expectations. Your satisfaction is the best reward for our entire team. We look forward to welcoming you back for another "very happy" stay in the near future! Warm regards, The Mercure Saxe Team

Customer review rating 4.5/5

Desley H. Couples - Confirmed reviews ALL

Well located hotel Friendly staff Good facilities

Dear Desley, Thank you for your kind review. We are delighted that you enjoyed a comfortable stay and appreciated our friendly staff, prime location, and facilities. It was a pleasure having you with us, and we look forward to welcoming you back very soon! Best regards, The Mercure Saxe Team

Customer review rating 4.0/5

Willem J. Couples - Confirmed reviews ALL

Nice place to stay in Lyon. Friendly staff and great breakfast. Rooms are somewhat outdated and airco was not working that well. So was warm in the room. Pool can’t be called a pool, so small. Chlorine from pool does not make it nice to use the gym.

Dear Willem, Thank you for taking the time to share your experience. We are delighted that you enjoyed our location, the welcome from our team and the quality of our breakfast. However, we regret the inconvenience you experienced regarding the air conditioning and the temperature in your room. During this off-season period, the operation of our centralised system may be limited. We have also taken note of your comments regarding the condition of the rooms, the size of the swimming pool and your concerns about the smell of chlorine. Your feedback is invaluable and helps us identify areas for improvement. We hope to have the pleasure of welcoming you back so that we can offer you an experience that better meets your expectations. Kind regards, The Mercure Saxe Team

Customer review rating 2.5/5

Marie J. Families - Confirmed reviews ALL

Adequate but nothing exceptional. Good breakfast. Not enough toiletries (eg no body cream, no shower cap etc), no slippers or bathrobes. Hence more 3 star than 4 star. Not particularly well located, if using public transport to go to the old town.

Dear Marie, Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed our breakfast, whilst taking note of your comments regarding the toiletries and in-room amenities. We would like to inform you that bathrobes, slippers and certain complimentary toiletries are available in our Privilege room category. Please do not hesitate to choose this category on your next stay to enjoy an even higher level of comfort. Regarding our location, we would like to point out that the hotel is situated approximately a 15-minute walk from the city centre and also benefits from excellent public transport links (bus, tram and metro) in the immediate vicinity, making it easy to get to the old town. We hope to have the pleasure of welcoming you back to offer you an even more satisfying experience. Kind regards, The Mercure Saxe Team

Customer review rating 2.0/5

Natalia F. Families - Confirmed reviews ALL

Swimming pool area was very dirty. I was shocked giving the standard of the hotel. Floor was wet and dirty with hairs and black spots on the floor. Water in the swimming pool was too cold to swim; though after seeing lack of higiene I lost interest in the bath. Breakfast was one huge disappointment. No vegetables excl cucumber. Panckaces served cold. When i asked if they can be warmed up stuff showed me a toaster for a bread and suggested putting pankes inside. Tragedy!

Dear Natalia, Thank you for taking the time to share your experience; we are truly sorry to hear of your disappointment. We are pleased, however, that you enjoyed the hotel’s location, but deeply regret that several aspects of your stay did not meet your expectations, particularly the pool area and the breakfast. The issues you describe regarding cleanliness, water temperature and the quality of service at breakfast fall far short of the standards we strive to maintain. Please rest assured that your feedback has been immediately passed on to the relevant teams so that a full review can be carried out. We nevertheless hope to have the opportunity to welcome you back so that we can offer you an experience that is much more in line with our usual standards. Kind regards, The Mercure Saxe Team

Other web-users rate our hotel

  • 827 reviews 9/10 Location
  • 1,467 reviews 7.5/10 Room
  • 1,351 reviews 9.1/10 Service
  • 904 reviews 7.8/10 Comfort
  • 896 reviews 9.4/10 Breakfast
  • 473 reviews 7.8/10 Cleanliness
  • 268 reviews 3.3/10 Pool
  • 240 reviews 5.5/10 Amenities

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