Hôtel Mercure Lyon Centre Beaux Arts 4 stars

Customer review rating (ALL Rating) 4.7/5 1,551 reviews

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Description

Hotel extras

  • Ideally situated in the heart of the Presqu'île

  • Historic building

  • Meeting room with natural light

  • 109 yards (100 m) from a public car park

  • Green Key label

Our accommodation(s)

Hotel location

Hôtel Mercure Lyon Centre Beaux Arts

73-75 rue President, Edouard Herriot
69002 LYON
France

GPS:45.760779, 4.834124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE B'ARTISTE

B'ARTISTE is the ideal place to discover a selection of local wines, carefully chosen by our teams, as well as a cocktail menu that changes with the seasons.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,551 reviews

Customer review rating 4.0/5

Stuart N. Couples - Confirmed reviews ALL

The hotel is in a lovely area with shops and restaurants surrounding it - our room was a corner room with several windows. There was a mini bar and coffee machine. The bathroom could have been cleaner and there was a mix up with our bill on checkout - but apart from these small things we enjoyed our stay.

Cher Stuart N., Je vous remercie d'avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement ainsi que la taille de votre chambre. Nous prenons note de vos commentaires concernant la propreté de la salle de bain et le malentendu lors de votre départ, et nous veillerons à sensibiliser notre équipe à ces aspects afin d'améliorer l'expérience de nos futurs hôtes. Nous sommes néanmoins heureux que ces désagréments n’aient pas entaché votre séjour et espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement, Rémi Martignago - Directeur Général

Customer review rating 5.0/5

Lynley B. Couples - Confirmed reviews ALL

Very happy to have chosen this Hotel. Very comfortable stay, great staff and so well located to everything we wanted to see.

Dear Lynley B., Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed our location and found our staff to be wonderful. Your satisfaction means a lot to us, and we hope to welcome you back soon. Rémi Martignago - General Manager

Customer review rating 3.5/5

Jeffrey D. Couples - Confirmed reviews ALL

Great location and staff. The AC system struggled against the heat wave during our stay

Dear Guest, We thank you for your feedback and are flattered that despite the heat, you had a good stay. Our technical team is constantly working to improve the performance of our air conditioning system and we hope to welcome you again very soon so that you can enjoy our beautiful city of Lyon

Customer review rating 4.5/5

Birgitte T. Friends - Confirmed reviews ALL

Very friendly and helpfull staff at the reception. Extremely well located. The four days of our stay showed temperatures in Lyon to be 29-34 degrees C, so we were happy about the aircon in the room, but we had to lower it during the night because of the noise it made. The breakfast area was rather limited but the staff did what it could to make things rum smoothly.

Dear Birgitte T., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and found our reception staff to be friendly and helpful. Your comments about the air conditioning and breakfast area have been duly noted; we aim to ensure a comfortable environment for all our guests. We appreciate your understanding as our team works to provide the best service possible in such circumstances. We look forward to welcoming you back in the future. Rémi Martignago - General Manager

Customer review rating 4.0/5

Robert G. Couples - Confirmed reviews ALL

Centrally located and friendly staff. Comfortable room.

Dear Mr. G., Thank you for your kind words regarding our central location, comfortable accommodations, and the friendliness of our staff. We are delighted that you enjoyed your stay and appreciate your feedback. We’re sorry your experience was affected by crowding and food availability. Your comments have been shared with our team for improvement. Best regards, Rémi Martignago - General Manager

Other web-users rate our hotel

  • 966 reviews 9.7/10 Location
  • 957 reviews 7.8/10 Room
  • 993 reviews 9.5/10 Service
  • 10 reviews 6.9/10 WiFi
  • 355 reviews 7.5/10 Breakfast
  • 211 reviews 7.9/10 Cleanliness
  • 164 reviews 4.7/10 Amenities
  • 20 reviews 4.7/10 Bar

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