The location was great, the staff was wonderful. I just had difficulty at breakfast, because I am vegan. I could not find anything to eat. The rest was perfect.

Friendly staff, great rooms, wonderful breakfast!

Hotel very well located, close to a public parking, but the facilités and the service are not worthy of a 4 star hotel at 180€ per night. Cheap interior, poor breakfast, minimum service (there were 2 persons doing nothing in reception when we left and they did not offer to help with our bags). The heating did not work well and they did not offer any solution. At 100€ and with a 2 star rating it would be barely acceptable...

large bed , nice room ’ very good breakfast and helpful recepation team

Check in was pleasant with a huge welcomng smile from the manager.

Great front staff ! Eli ( I hope I spelt her name correctly ) was so helpful , helped with all my calls .

Myself and my friend shared a room for tow nights. The room was comfortable and well maintained with a good sized bathroom. Water was warm . We could open the windows to ventilate the bedroom which was nice. We did not use room service or have breakfast so cannot comment about these services. Staying in the hotel was overall a pleasant experience and I would recommend it.

Wise location, clean, nice & tidy room with perfect employees.

well located, big room and bath.AC working on winter, for us is a plus.Nice staff

What began as a complete shock to me during my failed attempt to check in per my confirmed two night reservation, manager Jean Baptiste informed me that my reservation had been canceled ( mysteriously, not by me ), but he he was able to provide a room for one night there and assisted in my second night reservation at Hotel Mercure Lyon Plaza Republique. Furthermore, Monsieur Jean Baptiste was able to determine that my two night confirmed reservation at Mercure Paris Montmartre Sacre-Coeur Hotel from November, 27 to December 01, 2021 had also been canceled ( mysteriously, but again, not by me )! With his assistance, I was able to secure a two night reservation at the adjacent Ibis Paris Montmartre 18eme Hotel!

The hotel is well situated in central Lyon, near lovely shops and not far from the old part, my room was a privilege room, large, beautifully furnished with a very comfortable bed, lovely bathroom, shower extremely powerful, well insulated as near noisy road and pavements. The best hotel of this category I have been to in Lyon, staff very attentive, professional and friendly. Will definitely return.

Hotel was in a great location but the room was ridiculously small and much smaller than advertised

While visiting in France I wanted to ride the high speed train from Paris to Lyon, a reasonable distance in a reasonable amount of time. I Google liked the location of the Beaux Arts, I loved the location during our stay . . . shops, bistros, activities. The staff members were quite personable and helpful, the corner room on the top floor was perfect. Truly, a wonderful hotel.

We recently spent three nights at the Mercure and it was a perfect base for our first time visiting Lyon! The hotel is centrally located and easy to walk to from the metro station at Place Bellecour. The staff is welcoming and very helpful! Our room was large with a small balcony overlooking the city and a comfortable bed. It is an easy walk to Vieux Lyon, shops, restaurants, museums...basically anything you would want to do or see in Lyon. We would definitely stay there again and highly recommend to anyone visiting Lyon!

Room service not available - no food anymore.... any upgrade Accor points missing a lot of small mistakes. They should be more oriented customer experience, and also respect the engagement of the Accor group status