Mercure Lyon Centre Beaux Arts Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 5,402 reviews

ALLSAFE approved hotel

Mercure Lyon Centre Beaux Arts Hotel
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+ 18 Services

Hotel extras

  • Ideally located in Place des Jacobins, in the heart of Presqu'île

  • ALLSAFE label Bureau Veritas

  • Boardroom-style meeting room with natural light

  • 109 yards (100 m) from a public car park

  • Privilege Rooms

Hotel location

Mercure Lyon Centre Beaux Arts Hotel

73-75 rue President
Edouard Herriot
69002 lyon
france

Fax: (+33)4/78421919

Check-in from 14h00

Check out up to 12h00

  • BUS:  C5-C9-C10-C12-14 BELLECOUR

  • BY BUS:  C3-C5-C13-C14 CORDELIERS

  • GARE DE VAISE-VENISSIEUX:  D BELLECOUR

  • PERRACHE LAURENT-BONNEVAY:  A BELLECOUR

  • By plane

    LYON SAINT-EXUPERY At 25km / 15.63 miles

  • By helicopter

    Lyon bron At 15km / 9.38 miles

  • By car

    City center bellecour a6 At 4km / 2.5 miles

  • By car

    City center bellecour a7 At 4km / 2.5 miles

  • By car

    Lyon center a42-a43 At 10km / 6.25 miles

  • By train

    LA PART DIEU At 5km / 3.11 miles

  • By train

    PERRACHE At 2km / 1.24 miles

GPS:45.760779, 4.834124

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE BARTISTE Non contractual photo

In a modern, Art-deco ambience, the B'ARTISTE is the ideal spot to enjoy a glass of wine selected by our sommelier. The musical atmosphere and peaceful alcoves are perfect for a moment of relaxation away from it all.

Our accommodation(s)

You can choose between our Standard rooms, our more spacious Superior rooms or

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 25

  • Maximum capacity: 15 people

Find out more

Our guest reviews for
Mercure Lyon Centre Beaux Arts Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,402 reviews

TripAdvisor Rating 4.5/5

1,540 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Top location - Big rooms in city center

Customer review rating 4.5/5

Philippe Business - 15/01/2022 Confirmed reviews ALL

Smooth experience and well equipped big room

Dear D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Beaux-Arts. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming for a next stay in Lyon. Sincerely, Rémi Martignago - General Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - 08/01/2022 Confirmed reviews ALL

Very modern and front desk are friendly and helpful. Would have expected a coffee machine in hotel room vs soluble coffee, but it’s ok. What was disappointing was breakfast and staff at breakfast who are more interested in closing breakfast on time than on customer experience.. even not attempting to help because they don’t want to speak English.. when we asked if there is pepper and salt. We found it by the egg tray ourselves later. If it was too rushed, they could have told us when we entered they are closing soon and we can decide if we still accept. Hope it helps

Dear Customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Beaux-Arts. We fully understand your concerns regarding the breakfast area, we are truly sorry if you felt that the service was not smooth and pleasant. we do our utmost to deliver the best service to customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi Martignago - Directeur Général

Excellent location and good stay

Customer review rating 4.5/5

Anonymous Couples - 04/01/2022 Confirmed reviews ALL

We very much enjoyed our experience at Mercure Beaux-Arts. We were received with a smile and got many good tips from the young lady at the reception. Our room on the 5th floor was nice and spacious and with a view to Place Jacobins. We liked the bathroom (wonderful rainfall shower), the mattress (not too soft), the well-functioning widescreen TV, and the small French balcony. The only things we did not like that much were the challenges when adjusting the room temperature (we felt it was too hot) and the carpeted floor (we prefer hardwood floors). However, we were very satisfied and would book this hotel if visiting Lyon again!

Dear Guest, We are really happy to read your comment and we thank you very much for this lovely feedback. We also take into consideration all your remarks. We hope to see you again ! Best regards, Rémi MARTIGNAGO - General Manager

Very fine experience

Customer review rating 4.0/5

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Very good experience. Room a bit small but clean and well-cared for.

Dear Mrs. L., We really appreciate your comments regarding your stay at the Mercure Lyon Centre Beaux-Arts Hotel. We are very sorry that you found your room small, we are taking into account your comment in order to improve our services. We are happy to read that you enjoyed your experience in Lyon and we look forward to welcoming you for your next stay in Lyon ! Rémi MARTIGNAGO - General Manager

Not perfect

Customer review rating 3.0/5

Anonymous Couples - 26/12/2021 Confirmed reviews ALL

The hotel is well located. However, the room triggered my wife's allergy to dust mites and the room was too hot despite switching off the heater. The last night was like sleeping in an oven and we had to open the window to cool it down.

Dear Customer, We thank you for taking the time to leave us a review following you recent stay at Mercure Lyon Centre Beaux-Arts ! We are truly sorry for the allergy caused by the room. Please accept my personal apologies for the inconvenience caused by the heating process. Do not hesitate to warn the reception about any problem in your room. We are glad to read that you enjoyed the loation of the hotel. Have a nice day. Rémi Martignago - Directeur Général

Very good, helpful staff.

Customer review rating 4.5/5

Anonymous Solo - 23/12/2021 Confirmed reviews ALL

The location was great, the staff was wonderful. I just had difficulty at breakfast, because I am vegan. I could not find anything to eat. The rest was perfect.

Dear Mr. BURCU A., We very much appreciate your review regarding your stay at the Hôtel Mercure Lyon Centre Beaux-Arts. We are glad to read that you enjoyed the location and comfort of the hotel ! Regarding the breakfast, we are very sorry if you had difficulties to find what you were looking for. Your review is extremly valuable to us as we strive to improve with each stay ! Sincerely, Rémi Martignago - General Manager

Great stay

Customer review rating 5.0/5

Evan P. Couples - 20/12/2021 Confirmed reviews ALL

Friendly staff, great rooms, wonderful breakfast!

Dear Mr P., It is a pleasure to read your review ! Thank you for this nice rating. We are thrilled to know that you enjoyed your breakfast as well as the comfort of the room. We are looking forward of welcoming you for your next stay in Lyon. Best Regards, Rémi Martignago - Directeur Général

Well located but not at all up to 4* standards

Customer review rating 2.0/5

Anonymous Couples - 19/12/2021 Confirmed reviews ALL

Hotel very well located, close to a public parking, but the facilités and the service are not worthy of a 4 star hotel at 180€ per night. Cheap interior, poor breakfast, minimum service (there were 2 persons doing nothing in reception when we left and they did not offer to help with our bags). The heating did not work well and they did not offer any solution. At 100€ and with a 2 star rating it would be barely acceptable...

Dear Guest, Thank you for taking the time to share your feedback following your stay at our hotel. Please accept my personal apologies for the inconvenience caused by the heating system in your room as well as your bad breakfast experience. Your review is very valuable for us as we strive to improve with each stay. Best Regards, Rémi Martinago - General Manager

well located warm and friendly

Customer review rating 4.5/5

Oded L. Couples - 16/12/2021 Confirmed reviews ALL

large bed , nice room ’ very good breakfast and helpful recepation team

Dear Oded, We would like to thank you for your feedback and are happy to see you enjoyed your stay at the Mercure Beaux-Arts. We hope to see you again ! Best regards, Rémi MARTIGNAGO - General Manager

Excellent location

Customer review rating 4.5/5

Dr S. P. C. Couples - 16/12/2021 Confirmed reviews ALL

Check in was pleasant with a huge welcomng smile from the manager.

Dear Mr. C., We thank you so much for this lovely feedback on your stay with us. We hope to be able to welcome you again ! Best regards, Rémi MARTIGNAGO - General Manager
Customer review rating 4.5/5

Annie Friends - 14/12/2021 Confirmed reviews ALL

Great front staff ! Eli ( I hope I spelt her name correctly ) was so helpful , helped with all my calls .

Dear Annie, We thank you so much for your lovely comment and are pleased to see you liked your stay with us. We hope to be able to welcome you again in Lyon ! Best regards, Rémi MARTIGNAGO - General Manager

Excellent location, close to Vieux Lyon and Bellecour, lovely street.

Customer review rating 4.5/5

James Friends - 11/12/2021 Confirmed reviews ALL

Myself and my friend shared a room for tow nights. The room was comfortable and well maintained with a good sized bathroom. Water was warm . We could open the windows to ventilate the bedroom which was nice. We did not use room service or have breakfast so cannot comment about these services. Staying in the hotel was overall a pleasant experience and I would recommend it.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Beaux-Arts. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The whole team and I truly hope to have the great pleasure of welcoming you back soon in the heart of beautiful Lyon. Sincerely, Rémi Martignago - General Manager

Very good stay

Customer review rating 4.5/5

Ali B. Friends - 09/12/2021 Confirmed reviews ALL

Wise location, clean, nice & tidy room with perfect employees.

Dear Mr. B., We would like to thank you for your lovely comment about the hotel and our team ! We hope to be able to welcome you again ! Best regards, Remi MARTIGNAGO - General Manager

well located, big room and bath.Nice staff

Customer review rating 5.0/5

Ada A. Couples - 08/12/2021 Confirmed reviews ALL

well located, big room and bath.AC working on winter, for us is a plus.Nice staff

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Beaux-Arts. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi MARTIGNAGO - General Manager

Favorite Central Location

Customer review rating 5.0/5

George L. J. J. Solo - 03/12/2021 Confirmed reviews ALL

What began as a complete shock to me during my failed attempt to check in per my confirmed two night reservation, manager Jean Baptiste informed me that my reservation had been canceled ( mysteriously, not by me ), but he he was able to provide a room for one night there and assisted in my second night reservation at Hotel Mercure Lyon Plaza Republique. Furthermore, Monsieur Jean Baptiste was able to determine that my two night confirmed reservation at Mercure Paris Montmartre Sacre-Coeur Hotel from November, 27 to December 01, 2021 had also been canceled ( mysteriously, but again, not by me )! With his assistance, I was able to secure a two night reservation at the adjacent Ibis Paris Montmartre 18eme Hotel!

Dear Mr. Jefferson, We are sorry to hear about the issue you encountered at your arrival. But we are glad that Jean-Baptiste could help you out and sort the situation. He will be more than happy to read you comment ! We hope to see you again at the Mercure Beaux-Arts. With best regards, Remi MARTIGNAGO - General Manager

Excellent stay

Customer review rating 4.5/5

Evelyne B. Families - 01/12/2021 Confirmed reviews ALL

The hotel is well situated in central Lyon, near lovely shops and not far from the old part, my room was a privilege room, large, beautifully furnished with a very comfortable bed, lovely bathroom, shower extremely powerful, well insulated as near noisy road and pavements. The best hotel of this category I have been to in Lyon, staff very attentive, professional and friendly. Will definitely return.

Dear Evelyne, We thank you so much for your lovely comment ! We really appreciate and would be more than happy to be able to welcome you again at the Mercure Beaux-Arts. With best regards, Remi MARTIGNAGO - General Manager

Great location and friendly staff

Customer review rating 3.0/5

Luke M. Couples - 30/11/2021 Confirmed reviews ALL

Hotel was in a great location but the room was ridiculously small and much smaller than advertised

Dear Mr. m., We would like to thank you for giving your feedback regarding your stay with us. We are sorry to see the room you occupied did not meet your expectations. As we have an old building, some classic rooms are not exactly the same size as some others. So we truly apologize for the inconvenience it caused. We still hope to be able to welcome you again. With best regards, Remi MARTIGNAGO - General Manager

A Vacation from a Vacation

TripAdvisor rating 5.0/5

Sightsee679697 10/11/2021 TripAdvisor review

While visiting in France I wanted to ride the high speed train from Paris to Lyon, a reasonable distance in a reasonable amount of time. I Google liked the location of the Beaux Arts, I loved the location during our stay . . . shops, bistros, activities. The staff members were quite personable and helpful, the corner room on the top floor was perfect. Truly, a wonderful hotel.

Dear Customer, Firstly I would like to thank you for sharing your comment following your last experience at the Mercure Lyon Centre Beaux Arts ! What a pleasure to read that you enjoyed your stay. In fact, our hotel have a ideal location. We are looking forward to welcome you again for a future stay in Lyon ! Best Regards, Rémi Martignago - General Manager

Great Hotel in a Great Location

TripAdvisor rating 5.0/5

christinemW5835AC 21/09/2021 TripAdvisor review

We recently spent three nights at the Mercure and it was a perfect base for our first time visiting Lyon! The hotel is centrally located and easy to walk to from the metro station at Place Bellecour. The staff is welcoming and very helpful! Our room was large with a small balcony overlooking the city and a comfortable bed. It is an easy walk to Vieux Lyon, shops, restaurants, museums...basically anything you would want to do or see in Lyon. We would definitely stay there again and highly recommend to anyone visiting Lyon!

Dear Christine, Thank you for your wonderful feedback ! It's a real pleasure to read it. Warmest regards, Rémi Martignago - General Manager

Not bad but not the best neither

TripAdvisor rating 3.0/5

adignoire Business - 28/02/2021 TripAdvisor review

Room service not available - no food anymore.... any upgrade Accor points missing a lot of small mistakes. They should be more oriented customer experience, and also respect the engagement of the Accor group status

Dear Guest, Further to your recent stay at Mercure Beaux-Arts, I would like to thank you for taking the time to to share your concerns with us. Regarding to the upgrade with your Accor card, you already booked a Privilege room at the reservation. This one is our highest category of our establishment. On the other hand, we still have dishes to offer. Indeed the room service is until 9 p.m., it was no longer available when you arrived, but only to pick up at the reception. We all hope to have the chance to welcome you again and, in the meantime, we all remain at your entire disposal. With my kindest regards, Remi Martignago, General Manager

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