ibis Lyon Part Dieu Les Halles Hotel 3 stars

First of all, it is well situated in the center of Lyon. Tram and Sncf station is walking distance. Francesca is my favorite receptionist, she is very helpful and courteous. Thanks Overall staff are nice and very accommodating. I recommend this hotel to travellers.

Despite de COVID-19 sanitary situation, my stay was excellent. Everyone was very kind and helpful. Great staff, thank you!

The room was clean and the bed comfortable so that I could sleep well Breakfast was ok under current special conditions Bathrooms would need a new paint

Since I came to Lyon to the lumiere festival and knew I’d stay up the whole night, I booked and paid in advance for the late check out (to leave by 16:00 if I remember well). When I checked in, the receptionist asked what time I would leave. I said I didn’t know. She told me to give an approximate time. I said maybe 14:00 and that I would see. And asked her if there was any problem if I left later than 14:00, she said no. The next day, they called the room at 13:30 and woke me up, to ask if we would leave by 14:00. My friend told them that we would see. Ten minutes later, the cleaning lady just walked in without knocking. Really rude. And told us that she needed to clean the room. I think we left the room around 14:15. Went to the reception. Explained my problem. The person at the desk was very polite, told me the person who did my check in made a mistake and went 2 times inside to speak to the manager. Who happened to be the same person that did my check-in. I wanted to talk to her, and the other employee told me that she couldn’t see me but would refund the late check out payment. I didn’t want to get more annoyed and left. I always have a good stay at Ibis. And even though I mostly use Airbnb nowadays and also use other hotels when I travel, I tell everyone that I like to stay at Ibis if I have the chance, because I always know what to expect in terms of comfort, cleanness and service. Well, it was the first time I was treated like that. And even though at the end of the day, it’s nothing serious, I just lost maybe one hour of sleep, I’ll make sure I’ll tell everyone about it. Because the manager was just 3 metres away from me, behind the wall, and I could hear her. She couldn’t bother stepping out of the door and apologising. That’s what I expected and wanted. But instead, they wanted to get rid of me by giving me this few euros refund. I hope whoever reads this understands that sometimes it’s more important to face the client and apologise than just disrespect the client by not wanting to see them. I’ve told this to some people and will tell many more. Because I’m like that. I’ll try Ibis again, but less frequently depending on how this e-mail is answered.

I stayed for two days in your hotel, visiting la biennale and Maison de la Dance. Well situated, quiet and friendly armosphere. For the rest everything ok and a good trip. I stayed in the hotel for the third time and next time again

The hotel is conveniently placed for transport and access to the business districts and the Old Town. The attention from staff was of a high standard and they were very friendly. The breakfast was the standard fare of cold meats, pastries and fruit but the food was maintained efficiently so there was never a shortage, even for those cutting it fine timewise. The room was smallish but adequate for our needs. They were also well maintained and clean.

Clean, nice welcome at night and morning as well, fair location downtown, close to the railways station, quiet for sleeping... Precisely what is to be awaited from an Accor hotel: it has been provent to be targeted! Congrats, just as usual

ibis part dieu les halles should be used as a example on how to run a ibis, especially the reception area from check in to check out the team worked to deal with all issues that came their way.enjoyed my stay and would definitely return

We were at Lyon for Business. The Service and the employees were very friendly. The Location of the Hotel is Central and not far away from the Rhône. We could store our luggage in the Hotel until our Train arrived.

Room is really too small for the rate paid. Good point is the breakfast buffet. Service was friendly but could be more professional. Walk to Part Dieu train station is a little bit complicated, takes around 10 minutes.

The location was so convenient, close to the City, public transport, shopping. The staff was friendly and helpful. The breakfast was delicious, varied and plentiful. The booking was quick, clear and no nonsense.

The front desk, server , and room attendant took Such great care of us in this very short visit. We do not speak French but they didn’t bat an eye at our language short comings.They hotel was accommodating in every way. The food for dinner and breakfast was fantastic. We check out but later in the day to ask the front desk where we could find a bottle of wine for purchase on Sunday in Lyon ...and they sent us to such a vibrant part of town that hat was supposed to be a short stop over turned into a memorable lively afternoon. The wine shop was extremely helpful also. Thanks for the great information!

My wife and I stayed at Ibis Lyon Part Dieu Les Halles but the experience began badly when 3 days before we arrived our credit card was debuted with a large amount of euros pending our arrival. Our accommodation was all prepaid so we couldn’t understand why: an email seeking answers was unanswered. Three days since leaving the hotel our credit card still has not been credited with the unused portion of the holding amount. Again no response to an email asking that it be cleared ASAP as it effects our financial arrangements. We did enjoy the friendly dining room staff at breakfast and dinner. The food selection was good

The hotel was very pleasant, the rooms tidy and the beds comfortable. Close to TGV station and public transport. Bar was simple but closed at 1pm despite website saying 24 hour. Did not eat in hotel so cannot comment on hotel. Staff helpful. ADVICE do not use online check in and checkout. Got home to find a breakfast charged on my credit card, still waiting for hotel to advise who signed as we ate out. Should not be surprised that I am waiting as still waiting for a promised quick reply on another issue from Accor customer services, so far the quick reply has taken 47days and still counting. A further letter to the Complaints Manager has had no reply either but that is only 18 days so far.

This hotel did not really live up to the usual Ibis standards, it felt more like an Ibis Budget... Although the Staff was very helpful and friendly, the room was rather small and narrow, as was the bathroom.