Mercure Lyon Centre Brotteaux Hotel 4 stars

It was a pleasant stay at this city Hotel. Due to the age of the building the quality is lacking a little. Air conditioning thermostat doesn't react on the temperature gage, so I just turned it down all the way to get cool enough, capacity of system is not enough. Maybe if possible it would be good to ad outside shades to the property, would keep the heat and light out. Some people complained about the heat in the room when in July it was 40C+ outside. We didn't experience that because it was a cool mid twenties (about 25C) temperature. The lift was slow and small but, I enjoyed it so much bringing back memories of the past when life had a different pace.

Short stay for one day business trip. Larger room was nice, and quiet despite being near the lift. No bar and no restaurant but plenty close by. Nice breakfast.

great!

Very nice

Comfortable and very clean room provided an excellent base for our stay in Lyon.

Good

I am happy with my stay in Brotteaux. For this stay, hotel were not able to recognize silver membership and my late checkout request is granted till 1pm, which I thought silver membership allows late checkout. Maybe it's good to explain the time for late checkout. All these mishaps did not affect my stay in this hotel.

Please consider a “no cleaning” option where hotel rooms are left to the guest for the duration of the stay and are cleaned after we leave. I didn’t need new towels or floor vacuuming while I was stay there.

Very nice welcome (with a flower and choclate), very nice room

It was a pleasant and calm stay. Staff very good. Happy enough with the room, some are much better than others. This one was average.

Hotel bien place grande chambre agreable

It was very pleasant. We appreciated the fact we were give a room facing the front which we had asked for.

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

Overall, the experience was very good. The room was big and clean, the staff was nice and respectful except the woman who work during the breakfast time, she was rude with me. I went to have breakfast on wednesday at 6.50 and she refused to give me hot milk for my breakfast, I had to ask three times! And finally she brought me it but it was water with a little milk and not only milk! She refused because she said she had just arrived, that I should ask to another person (but the only person who was in the breakfast room was her!).. it ia very frustatinfg to have this kind of experience. She finally gave me the milk when another guests arrived, and suddenly, she became very nice and educated ! An experience I would not like to repeat. During the weekend, the staff of the breakfast was much more better. They were very kind and prepared me real milk and not water like the woman on wednesday.

It was fine. Room was reasonably sized but not huge. Wifi worked effectively, but breakfast was a bit crowded and underwhelming. Staff friendly.