Grand Hotel des Brotteaux Lyon Handwritten Coll. 4 stars

Customer review rating (ALL Rating) 4.5/5 693 reviews

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Description

Hotel extras

  • Close to Gare Part-Dieu TGV train station (10-minute walk)

  • Excellent public transport (metro, bus, Vélo'vbike rental, tram)

  • Room Service to have dinner ("Vrai & Bon" meals)

  • ALLSAFE cleanliness and prevention label

  • Access to Lyons' Presqu'île and the city center in 10 minutes by metro

Our accommodation(s)

Hotel location

Grand Hotel des Brotteaux Lyon Handwritten Coll.

112 - 114 Boulevard des Belges
69006 LYON
France

GPS:45.768288, 4.858708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Start your day with a delicious buffet breakfast starting at 6:30 am. Do you prefer room service? Choose the classic or balanced versions of our continental breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  693 reviews

Customer review rating 4.5/5

Michael F. Business - Confirmed reviews ALL

I have rarely had such a nice welcoming and service from the front desk. Also the rooms were comfortable and well decorated. I will definitely come back next time I'm in Lyon.

Dear Michael, Thank you very much for taking the time to share such a lovely review. We are delighted to hear that you enjoyed the welcome from our front desk team, as well as the comfort and decoration of your room. Your kind words are a wonderful encouragement for our staff. We truly look forward to welcoming you back on your next visit to Lyon. Warm regards, Kevin Moirou Front Desk Manager

Customer review rating 3.5/5

Kin S. L. Business - Confirmed reviews ALL

Room - Clean & quite in evening. Well equip especially with instant Hot Water & Coffee machine. 5 packs of tea & 2 dossier of coffee provide, If it can add some milk which will be nice touch. Well prepare that there is no slipper, tooth brush & tooth paste provided. Shower - Clean but if have some instruction how to use the switch btw Top shower & hand shower(turn upper side - Top shower, turn downward side - hand shower) will be great as you might be surprised get cold water on your head. Reception - Check in, should remind customer the time begin at 6.30 am will be nice touch. Breakfast - Prepared food - Scrambled egg - little too smoothy - it might be too much milk or cream added. Sausage or meat - Don't have ticket so don't know what's that meat, taste horrible. Potato - too cook, Tomato sauces bean - OK. Bread - Well provided, French baguette, pan cake, little bread. Fruit - Banana & some others Ham - OK, Butter & jam, Cereals - All provided & nice. There is coffee machine & coffee provided but for Tea, must be order the waiter/waitress to get the hot water & hot milk. Suggest to have additional boil egg machine (if possible) & replace machine that can have coffee & hot water. Sure if it can have teapot will be more welcome. Lift - renovated & some time need to close well outside in order to work properly. It can't load too much people, you will see the sign of overload but no sound.... Environment - Very close to old Brotteau train station & nearby had good & reasonable price restaurant - Korean - OGAM 4 min walk, French Bristol style - le Splendid Lyon, 2 mins walk. Check in 20/1 & 21/1. Recommend to short & long stay for business !

Dear Guest, Thank you very much for taking the time to share such a detailed review following your stay with us. We sincerely appreciate your feedback, as it helps us to continuously improve the quality of our services. First of all, please accept our apologies for the inconveniences you experienced. While we are pleased to read that you appreciated the cleanliness, the calm of the room, the equipment provided, and the variety offered at breakfast, we are truly sorry that some elements did not fully meet your expectations. Your remarks regarding the absence of milk in the room, the lack of instructions for the shower system, and the information not clearly communicated at check-in are all very valid. These are simple but important details that clearly contribute to guest comfort, and we will address them with our teams. Concerning breakfast, we regret that some hot items did not meet your taste expectations. Your comments about product identification, preparation, and equipment (hot water, tea service, boiled eggs) have been carefully noted and shared with our food & beverage team for immediate review. Regarding the lift, thank you for highlighting this point as well. Although it has been renovated, your feedback confirms that we still need to improve clarity and comfort of use. We are genuinely sorry that these points impacted your experience, and we thank you for your constructive suggestions, which are extremely helpful. Please be assured that your feedback is taken seriously and is already contributing to concrete improvement actions. We would be delighted to welcome you again and offer you a smoother and more enjoyable experience on your next stay. Warm regards, Magaly Fernandez General Manager Grand Hôtel des Brotteaux – Handwritten Collection

Customer review rating 5.0/5

Hycham E. Business - Confirmed reviews ALL

Fantastic staff, helpful friendly and super supportive for any request

Dear HYCHAM E., We very much appreciate your comments regarding your stay at the Grand Hôtel des Brotteaux Lyon Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magaly FERNANDEZ General Manager

Customer review rating 5.0/5

Luc B. Families - Confirmed reviews ALL

Very nice and totally renovated hotel. Very good service. Very good breakfast. Near cafés, restaurants, Parc Tête d'or, train station, La Part Dieu center,...

Customer review rating 5.0/5

Sabrina L. Business - Confirmed reviews ALL

The team is perfect!

Other web-users rate our hotel

  • 181 reviews 9.3/10 Location
  • 263 reviews 7.1/10 Room
  • 324 reviews 9.7/10 Service
  • 151 reviews 6.6/10 Comfort
  • 113 reviews 6.6/10 Breakfast
  • 82 reviews 9/10 Cleanliness
  • 11 reviews 1.9/10 Bar

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