Mercure Lyon Centre Brotteaux Hotel 4 stars

It was nice, quote, nice room and clean. Breakfast was great, staff friendly.

We enjoyed our stay at the Mercure Lyon Centre Brotteaux. The staff was very friendly and helpful with suggestions on restaurants around town and with directions on how to get to places. The room was clean and spacious.

Room and bathroom are very small. Unfortunately the water from the shower leaks out to the parquet, which is a pity, so I had to dry the floor by myself. Breakfast was good. Not included in the price thought. Even here, some repeated issues with maintenance, the coffee machine that doesn't work and get stuck ("promptly" fixed with a knife or a pair of scissors.. maybe it would be better to trepair the machine instead).

Everything was enough good, the reception and the breakfast staff were amazing. The hotel was quite and clean, the only problem was the distance between the bed and the wall was too tide to walk, the booklet shelf located under the tv has sharp corners, my wife crashed there during the night time when the room was dark, I just wanted to remind this, it was not complaint, obviously it's a decoration fault.

Below expectations

It was a pleasant stay at this city Hotel. Due to the age of the building the quality is lacking a little. Air conditioning thermostat doesn't react on the temperature gage, so I just turned it down all the way to get cool enough, capacity of system is not enough. Maybe if possible it would be good to ad outside shades to the property, would keep the heat and light out. Some people complained about the heat in the room when in July it was 40C+ outside. We didn't experience that because it was a cool mid twenties (about 25C) temperature. The lift was slow and small but, I enjoyed it so much bringing back memories of the past when life had a different pace.

Short stay for one day business trip. Larger room was nice, and quiet despite being near the lift. No bar and no restaurant but plenty close by. Nice breakfast.

great!

Very nice

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

We loved the hotel, the balconies, the perfect breakfast croissants, and especially Marie and Clothilde and the rest of the reception staff. So helpful and friendly, they seemed truly interested in our enjoyment and comfort.

I stayed for one night at the hotel for business - hotel and room were fine, good breakfast and room size was great. Good location close to the train station and helpful reception staff. Easy to check in and out

A very good hotel not too far from the station, close to metro, trams and buses. Friendly staff, a good-sized bedroom with very comfortable bed. Excellent breakfast which set us up for the day and close to several restaurants for eating at lunchtime or in the evening. All in all a very good experience.

While the hotel was nice and properly maintained, our room was very hot and not well ventilated. The thermostat was not functioning, and when we asked why we couldn't cool our room, we were told that the "air conditioning was turned off because it was winter." While we were there, outside temperatures were mild, but the room stayed at ~24-25 degrees. Coming from a cooler city, this made sleeping very uncomfortable. We tried opening our window, but that made the room too noisy and mosquitoes also came into the room. Being able to moderate the temperature in our room is a basic requirement in my opinion, and I was disappointed that a hotel of that caliber would shut their system off even when outside temperatures were quite warm.

The room was clean and comfortable.The staff in all areas very helpful.The location is good for restaurants and publictransport.Easy access to old town and Confluence the new development on the canal.The breakfast was of a good standard with a quality coffee machine.