Customer review rating (ALL Rating) 4.3/5 507 reviews
Relax and enjoy a perfect mix of elegance, modernity, and comfort in your fully renovated room. Choose a Standard Room or Privilege Room for access to a wider range of services.
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Mercure Lyon Centre Brotteaux Hotel
112 - 114 Boulevard des Belges
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Access: 800 m / 0.5 mi 8 min walk / 5 min drive
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Start your day with a delicious buffet breakfast starting at 6:30 am. Do you prefer room service? Choose the classic or balanced versions of our continental breakfast.
Our guest reviews
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Worst room ever in a Accor Hotel
TripAdvisor rating 2.0/5
Supermercado TripAdvisor review
The title says it ll. And the photos I posted will simply confirm this. Room was tiny (not a surprise as this was mentioned in the hotel descirption), awful view, constant noise from other rooms, dreadful decoration from the 90s and corridors that reminded me the places I stayed at when I was a student with a limited budget. This hotel deserves 2* max and is a disgrace for Accor. I am rating the experience 2 (and not 1) because staff at front desk was nice + attentive and the location of the hotel is in a decent + convenient area (10 min. from Part Dieu train station and 35 min. walk from the city centre).
Customer review rating 4.5/5
Anonymous Solo - Confirmed reviews ALL
Very friendly and helpful personell.
Dear Joerg K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL
Customer review rating 3.5/5
Laurie M. Business - Confirmed reviews ALL
Front desk reception staff were outstanding! Friendly, attentive, patient and pleasant. They spoke excellent English, which was MUCH appreciated by this English speaking only American. :-) I wish I could give the housekeeping staff the same excellent feedback. My room was cleaned well - no problems at all. However, while I was working in my room all morning, I placed the privacy sign on the door. They respected my privacy and did not knock on the door. But, the two women working were VERY VERY LOUD - talking loudly to each other, laughing, joking and even shouting down the hall to each other. They talked NON-STOP for about 45 minutes, never falling silent for more than a minute or two. Perhaps they would benefit from a reminder that, while hotel guests understand the hotel is the staff's workplace, there may be guests in the rooms who would appreciate a quieter experience.
Dear LAURIE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inconvenience with the noise of the chambermaids, we have raised a reminder on this point with the floor team so that this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL -General Manager.
Friendly and comfortable hotel, handily placed for attractions
Customer review rating 4.0/5
Hollyfan Couples - Confirmed reviews ALL
From arrival to breakfast each morning to booking a taxi for us, the staff could not have been more helpful and friendly. Situated in a part of Lyon that we had nor previously visited, it was a good centre for visiting the area.
Customer review rating 4.5/5
Robert W. Solo - Confirmed reviews ALL
I've tried to book this hotel before but without success. This time I was able to stay 12 days for my visit to Lyon to attend a miniconference. The hotel is within easy walking distance of many very good small restaurants. And the staff were most friendly and helpful.
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price