The hotel was fine, reception staff accommodating. The bathroom smelled badly of rot, or mould. This is likely due to a water leak, which smells like it has been going on a long time. I managed to sleep in the room by keeping the bathroom door closed the entire time - Your colleague at the front desk in the morning asked me how my stay was and I reported this. She offered her excuses. Upon my asking for the location around the hotel where I could have a coffee, she offered the breakfast - but I indicated that I wasn't interested in 18 euro for a cup of coffee. She COMPLETELY surprised me, (for a French hotel anyway) and said to me to have a seat, and that she would bring me a coffee. TOTALLY UNEXPECTED and amazing behaviour - and also just right. This was the right move at the right time, and given my complaint earlier, made the bad experience good again. Peter

It was nice, quote, nice room and clean. Breakfast was great, staff friendly.

We enjoyed our stay at the Mercure Lyon Centre Brotteaux. The staff was very friendly and helpful with suggestions on restaurants around town and with directions on how to get to places. The room was clean and spacious.

Room and bathroom are very small. Unfortunately the water from the shower leaks out to the parquet, which is a pity, so I had to dry the floor by myself. Breakfast was good. Not included in the price thought. Even here, some repeated issues with maintenance, the coffee machine that doesn't work and get stuck ("promptly" fixed with a knife or a pair of scissors.. maybe it would be better to trepair the machine instead).

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

We loved the hotel, the balconies, the perfect breakfast croissants, and especially Marie and Clothilde and the rest of the reception staff. So helpful and friendly, they seemed truly interested in our enjoyment and comfort.

I stayed for one night at the hotel for business - hotel and room were fine, good breakfast and room size was great. Good location close to the train station and helpful reception staff. Easy to check in and out

A very good hotel not too far from the station, close to metro, trams and buses. Friendly staff, a good-sized bedroom with very comfortable bed. Excellent breakfast which set us up for the day and close to several restaurants for eating at lunchtime or in the evening. All in all a very good experience.

While the hotel was nice and properly maintained, our room was very hot and not well ventilated. The thermostat was not functioning, and when we asked why we couldn't cool our room, we were told that the "air conditioning was turned off because it was winter." While we were there, outside temperatures were mild, but the room stayed at ~24-25 degrees. Coming from a cooler city, this made sleeping very uncomfortable. We tried opening our window, but that made the room too noisy and mosquitoes also came into the room. Being able to moderate the temperature in our room is a basic requirement in my opinion, and I was disappointed that a hotel of that caliber would shut their system off even when outside temperatures were quite warm.

The room was clean and comfortable.The staff in all areas very helpful.The location is good for restaurants and publictransport.Easy access to old town and Confluence the new development on the canal.The breakfast was of a good standard with a quality coffee machine.

The room was clean & bed very comfortable, not hard as a rock like most mattresses in France. The location is very convenient to train & metro stations. Staff speaks English & very friendly & helpful. Would recommend if you want to stay in a local neighbourhood rather than in a tourist area.

The hotel was fitted out well and had good sized rooms. It is well located for the business district of Lyon. The staff were friendly and efficient. The room had a good sized safe to take a laptop. The bathroom was slightly weirdly laid out but perfectly serviceable.