Mercure Lyon Centre Brotteaux Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,462 reviews

ALLSAFE approved hotel

Information message

Mercure Lyon Centre Brotteaux Hotel
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+ 13 Services

Hotel extras

  • Close to Gare Part-Dieu TGV train station (10-minute walk)

  • Excellent public transport (metro, bus, Vélo'v bike rental, tram)

  • Room Service to have dinner ("Vrai & Bon" meals)

  • ALLSAFE cleanliness and prevention label

  • Access to Lyons' Presqu'île and the city center in 10 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Lyon Centre Brotteaux Hotel

112 - 114 Boulevard des Belges
69006 lyon
france

Fax: (+33)4/78248236

Check-in from 12h00

Check out up to 12h00

  • GARE PART-DIEU:  TROLLEY BUS C1 BROTTEAUX

  • GARE PART-DIEU:  LIGNE B BROTTEAUX

  • TRAM A:  A

  • By plane

    SAINT EXUPERY At 24km / 14.91 miles

  • By train

    TGV PART DIEU At 0.8km / 0.5 miles

GPS:45.768288, 4.858708

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast

One breakfast

Start your day with a delicious buffet breakfast starting at 6:30 am. Do you prefer room service? Choose the classic or balanced versions of our continental breakfast.

Our accommodation(s)

Relax and enjoy a perfect mix of elegance, modernity, and comfort in your fully renovated room. Choose a Standard Room or Privilege Room for access to a wider range of services.

Our guest reviews for
Mercure Lyon Centre Brotteaux Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,462 reviews

TripAdvisor Rating 4.0/5

460 reviews

Well located, but not good shower

Customer review rating 3.0/5

Nathan S. Couples - 07/11/2021 Confirmed reviews ALL

OK experience during my stay, but the shower was not drained properly and therefore I felt like I was standing in the pool of water most of the time.

Dear NATHANAI S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Brotteaux. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Have a Merry Christmas Paule DANIEL - General Manager.

Good stay but expensive for what it is.

Customer review rating 3.5/5

A. Business - 27/01/2021 Confirmed reviews ALL

everything was fine, not great: good, clean, etc. Price is overrated for what it is.

Dear PHILIPPE A., Thank you for taking the time to post a message and for sharing your impressions. Thank you for pointing out that your stay went well and that you appreciated our services. Your satisfaction was not total in terms of price, and we regret it. Our rates correspond to a 4 star hotel, such as our colleagues from Lyon. With the Loyalty All card, you receive a 5% discount on all our rates while earning points that allow you to obtain rate advantages for your future stays on the entire Accor network. We also offer preferential rates over many periods throughout the year, do not hesitate to visit our website https://all.accor.com/hotel/7236/index.en.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General manager

Disappointing

Customer review rating 2.5/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

We had only one request and only one request - A quiet room. We were fleeing what was going to be a noisy environment on the night of 12/31/20 and chose your location as you promised it would be quiet. You placed us in a spectacular room and exactly what we expected. Until we went to bed and found the neighbors above were making as much noise as what we were trying to avoid. You moved us to a lower class of room at midnight since you had no control over this noise issue. We ended up in a lesser quality and did not have the only thing we asked for - a quiet place to sleep.

Dear PORCHER F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Brotteaux. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for highlighting the cleanliness and welcome that has been reserved for you. We had chosen for you a quiet room, away from the elevator to avoid any incident at night, we had not planned that the Neighbors, outside the hotel, to party in their apartement and we are sorry for that. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paule DANIEL General Manager.

Excellent room!

Customer review rating 4.5/5

Vinoj Couples - 17/08/2020 Confirmed reviews ALL

Great room, great location. Because of COVID-19 we couldnt get our room cleaned. but otherwise it was perfect, in a beautiful city!

Well located

Customer review rating 5.0/5

Adriana Families - 03/08/2020 Confirmed reviews ALL

Nice hotel, the staff accommodated my family in two next door rooms which was ideal for our kids. Well located next to restaurants (try the one just next door Peruvian French food) and the Tete d’or Park.

Dear CLAUDIA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Well located hotel near the hear of the city

Customer review rating 3.0/5

Peter Business - 14/02/2020 Confirmed reviews ALL

The hotel was fine, reception staff accommodating. The bathroom smelled badly of rot, or mould. This is likely due to a water leak, which smells like it has been going on a long time. I managed to sleep in the room by keeping the bathroom door closed the entire time - Your colleague at the front desk in the morning asked me how my stay was and I reported this. She offered her excuses. Upon my asking for the location around the hotel where I could have a coffee, she offered the breakfast - but I indicated that I wasn't interested in 18 euro for a cup of coffee. She COMPLETELY surprised me, (for a French hotel anyway) and said to me to have a seat, and that she would bring me a coffee. TOTALLY UNEXPECTED and amazing behaviour - and also just right. This was the right move at the right time, and given my complaint earlier, made the bad experience good again. Peter

Dear PETER K., Thank you for sharing your experience with us. Despite all the care given by our housekeeper a bad smell in the room disturbed you, and we deeply regret it. Don’t hesitate to report any incidents that may occur, our receptionists are delighted to be able to help you 24/24. Indeed our receptionist reacted very well when you left. She was ready to offer you breakfast and I am proud that she took this initiative spontaneously. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paule DANIEL - General Manager.

Très bien!

Customer review rating 4.5/5

Špela Couples - 04/01/2020 Confirmed reviews ALL

It was nice, quote, nice room and clean. Breakfast was great, staff friendly.

Dear SPELA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL General Manager

Great hotel and staff

TripAdvisor rating 5.0/5

NRussExplorer Couples - 11/12/2019 TripAdvisor review

We enjoyed our stay at the Mercure Lyon Centre Brotteaux. The staff was very friendly and helpful with suggestions on restaurants around town and with directions on how to get to places. The room was clean and spacious.

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. Thanks so much for your 5/5 ! It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. We wish you an excellent end of year 2019 and it would be a pleasure to welcome you again for your next travel in Lyon in 2020 !. Best regards. Paule DANIEL General Manager

Room is very small

Customer review rating 3.5/5

Anders Solo - 24/11/2019 Confirmed reviews ALL

Room and bathroom are very small. Unfortunately the water from the shower leaks out to the parquet, which is a pity, so I had to dry the floor by myself. Breakfast was good. Not included in the price thought. Even here, some repeated issues with maintenance, the coffee machine that doesn't work and get stuck ("promptly" fixed with a knife or a pair of scissors.. maybe it would be better to trepair the machine instead).

Nice hotel in a good location. Poor breakfast.

TripAdvisor rating 4.0/5

Ruben D Business - 14/11/2018 TripAdvisor review

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again for your next travel in Lyon. Best regards. Paule DANIEL General Manager

Local charm, attentive, helpful staff

TripAdvisor rating 5.0/5

Sharron R Friends getaway - 29/10/2018 TripAdvisor review

We loved the hotel, the balconies, the perfect breakfast croissants, and especially Marie and Clothilde and the rest of the reception staff. So helpful and friendly, they seemed truly interested in our enjoyment and comfort.

Good hotel

TripAdvisor rating 4.0/5

lindseyt9 Business - 28/01/2018 TripAdvisor review

I stayed for one night at the hotel for business - hotel and room were fine, good breakfast and room size was great. Good location close to the train station and helpful reception staff. Easy to check in and out

A great time in Lyons

TripAdvisor rating 5.0/5

susanl0768 Couples - 29/06/2016 TripAdvisor review

A very good hotel not too far from the station, close to metro, trams and buses. Friendly staff, a good-sized bedroom with very comfortable bed. Excellent breakfast which set us up for the day and close to several restaurants for eating at lunchtime or in the evening. All in all a very good experience.

Dear Guests, We very much appreciate your comments on Tripadvisor regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL

hot in Lyon

TripAdvisor rating 3.0/5

myersmark7 Business - 15/10/2015 TripAdvisor review

While the hotel was nice and properly maintained, our room was very hot and not well ventilated. The thermostat was not functioning, and when we asked why we couldn't cool our room, we were told that the "air conditioning was turned off because it was winter." While we were there, outside temperatures were mild, but the room stayed at ~24-25 degrees. Coming from a cooler city, this made sleeping very uncomfortable. We tried opening our window, but that made the room too noisy and mosquitoes also came into the room. Being able to moderate the temperature in our room is a basic requirement in my opinion, and I was disappointed that a hotel of that caliber would shut their system off even when outside temperatures were quite warm.

Dear customers, We thank you for your impressions during your last stay in our hotel. Our customers have a system of air-conditioning and heating that they can use individually. In France from the beginning of October the temperatures become very fresh and most of our customers wish the heating. During your stay the outside temperatures were higher than previous week, and only the heating was accessible. We regret that it perturbed your stay, and are sincerely sorry about it. We hope nevertheless that your stay in Lyon was pleasant and that we shall have the opportunity to welcome you again. Cordially. Paule DANIEL - General Manager

Good value

TripAdvisor rating 4.0/5

Peter C Couples - 20/05/2015 TripAdvisor review

The room was clean and comfortable.The staff in all areas very helpful.The location is good for restaurants and publictransport.Easy access to old town and Confluence the new development on the canal.The breakfast was of a good standard with a quality coffee machine.

Dear customer, It is with a reel pleasure that we discover your experience in our hotel and are delighted that you had an excellent stay in our establishment and our beautiful city of Lyon. We deeply have the pleasure to welcome you again. Cordially. Paule DANIEL - General Manager

Nice room close to train station

TripAdvisor rating 5.0/5

samschoen Couples - 01/05/2014 TripAdvisor review

The room was clean & bed very comfortable, not hard as a rock like most mattresses in France. The location is very convenient to train & metro stations. Staff speaks English & very friendly & helpful. Would recommend if you want to stay in a local neighbourhood rather than in a tourist area.

Dear Guest, We deeply thank you for your comment and are delighted that you had an excellent stay in our establishment located at only 10 mn from train station Lyon Part-Dieu and just 5 mn from the Parc de la Tête d'Or. I shall not miss to transmit your message to my Team ! In the pleasure to welcome you again in our hotel! Cordially. Paule DANIEL - General Manager

Comfortable and modern

TripAdvisor rating 4.0/5

Martin_Kingscross Business - 25/03/2014 TripAdvisor review

The hotel was fitted out well and had good sized rooms. It is well located for the business district of Lyon. The staff were friendly and efficient. The room had a good sized safe to take a laptop. The bathroom was slightly weirdly laid out but perfectly serviceable.

Dear Customer, We thank you for having taken time to send us your message. It is always with the real pleasure that my Team, and I, let us discover very positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again in our establishment. Cordialy. Paule DANIEL - General Manager

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