Mercure Lyon Centre Brotteaux Hotel 4 stars

Name: Mercure Lyon Centre Brotteaux Hotel
Address: LYON, 69006, FRANCE
Telephone: (+33)4/78244468
Rating: 4.2

Customer review rating 4.2/5 1,188 reviews

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Mercure Lyon Centre Brotteaux Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to the Mercure Lyon Centre Brotteaux hotel! Make the most of the hotel's ideal location and the many public transport links nearby to explore Lyon

Mme Paule DANIEL, Hotel Manager

Built in 1911 in an Art Nouveau style, the Mercure Lyon Centre Brotteaux hotel is located in Lyons city center, a 10-minute walk from the Part Dieu station, 7 minutes by trolley-bus from the convention center, 547 yds. (500m) from the Parc de la Tete d'Or and 10 minutes by metro from Old Lyons. You'll love its fantastic transport links (Brotteaux metro, bus, Vélov bicycle rental), which make it an ideal starting point for business and leisure stays. Our 59 modern rooms have A/C and free WIFI.

Discover the famous Parc de la Tête d'Or public park (lake, zoo, botanical garden, jogging) as well as the banks of the Rhone for a relaxing stroll. Place des Terreaux, the opera and Place Bellecour are only 10 minutes away by metro. Don't forget to take a detour to the Halles de Paul Bocuse market to taste and buy the regional produce on offer.

15 minutes away from the exhibition centre, this Mercure hotel is the right destination for your business trip. To relax you after a working day, discover the banks of the Saône and the Botanical Gardens.

Hotel extras

Close to Gare Part-Dieu TGV train station (10-minute walk)
Excellent public transport (metro, bus, Vélo'v bike rental, tram)
Close to Cité Internationale (conference center)
Close to Parc de la Tête d'Or and Les Halles Paul Bocuse market
Access to Lyons' Presqu'île and the city center in 10 minutes by metro

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
ParkingPaying
- Public outdoor parking (Paying)(Nearby)
- Public indoor parking (Paying)(Nearby)
Reduced mobility rooms
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- French
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / Ironing

Breakfast
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 19:00-22:00
- Opening hours : Week-end 07:00-12:00

Pedal boat (Nearby)
Other sports activities
- Bicycles rental (Paying)
- Bowling (Paying)
- Jogging track

Copy/print service available

Hotel location

Mercure Lyon Centre Brotteaux Hotel

112 - 114 Boulevard des Belges
69006
lyon
france

Tel: +33478244468

Fax: (+33)4/78248236

Contact email

Check-in from 12h00

Check out up to 12h00

GARE PART-DIEU : TROLLEY BUS C1 BROTTEAUX
GARE PART-DIEU : LIGNE B BROTTEAUX
TRAM A : A

By plane
SAINT EXUPERY At 24km / 14.91 miles
By train
TGV PART DIEU At 0.8km / 0.5 miles

GPS :45.768288, 4.858708

Our accommodations

Relax and enjoy a perfect mix of elegance, modernity, and comfort in your fully renovated room. Choose a Standard Room or Privilege Room for access to a wider range of services.

Classic Room with 1 double bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Classic Room with twin beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege Room with 1 double bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Well located hotel near the hear of the city

Peter Business - 14/02/2020 Confirmed reviews ALL

The hotel was fine, reception staff accommodating. The bathroom smelled badly of rot, or mould. This is likely due to a water leak, which smells like it has been going on a long time. I managed to sleep in the room by keeping the bathroom door closed the entire time - Your colleague at the front desk in the morning asked me how my stay was and I reported this. She offered her excuses. Upon my asking for the location around the hotel where I could have a coffee, she offered the breakfast - but I indicated that I wasn't interested in 18 euro for a cup of coffee. She COMPLETELY surprised me, (for a French hotel anyway) and said to me to have a seat, and that she would bring me a coffee. TOTALLY UNEXPECTED and amazing behaviour - and also just right. This was the right move at the right time, and given my complaint earlier, made the bad experience good again. Peter

Dear PETER K., Thank you for sharing your experience with us. Despite all the care given by our housekeeper a bad smell in the room disturbed you, and we deeply regret it. Don’t hesitate to report any incidents that may occur, our receptionists are delighted to be able to help you 24/24. Indeed our receptionist reacted very well when you left. She was ready to offer you breakfast and I am proud that she took this initiative spontaneously. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paule DANIEL - General Manager.

Très bien!

Špela Couples - 04/01/2020 Confirmed reviews ALL

It was nice, quote, nice room and clean. Breakfast was great, staff friendly.

Dear SPELA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL General Manager

Great hotel and staff

NRussExplorer Couples - 11/12/2019 TripAdvisor review

We enjoyed our stay at the Mercure Lyon Centre Brotteaux. The staff was very friendly and helpful with suggestions on restaurants around town and with directions on how to get to places. The room was clean and spacious.

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. Thanks so much for your 5/5 ! It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. We wish you an excellent end of year 2019 and it would be a pleasure to welcome you again for your next travel in Lyon in 2020 !. Best regards. Paule DANIEL General Manager

Room is very small

Anders Solo - 24/11/2019 Confirmed reviews ALL

Room and bathroom are very small. Unfortunately the water from the shower leaks out to the parquet, which is a pity, so I had to dry the floor by myself. Breakfast was good. Not included in the price thought. Even here, some repeated issues with maintenance, the coffee machine that doesn't work and get stuck ("promptly" fixed with a knife or a pair of scissors.. maybe it would be better to trepair the machine instead).

Anonymous Families - 18/11/2019 Confirmed reviews ALL

Everything was enough good, the reception and the breakfast staff were amazing. The hotel was quite and clean, the only problem was the distance between the bed and the wall was too tide to walk, the booklet shelf located under the tv has sharp corners, my wife crashed there during the night time when the room was dark, I just wanted to remind this, it was not complaint, obviously it's a decoration fault.

Anonymous Couples - 31/08/2019 Confirmed reviews ALL

Below expectations

Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'Hôtel Mercure Lyon Centre Brotteaux. Nous sommes désolés que le rapport qualité- prix ne vous ai pas donné entière satisfaction, et le regrettons. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous vous remercions pour les bonnes notes concernant le personnel et l'accueil qui vous a été réservé. Pour bénéficier des meilleurs tarifs n'hésitez pas à réserver directement en ligne sur notre site : https://www.accorhotels.com/fr/hotel-7236-hotel-mercure-lyon-centre-brotteaux/index.shtml, ou en nous contactant directement à l'hôtel, de nombreuses promotions sont proposées tout au long de l'année. Espérant avoir le plaisir de vous accueillir de nouveau. Cordialement. Paule DANIEL - Directrice

Childhood memories at this charming city hotel.

Bert Families - 20/08/2019 Confirmed reviews ALL

It was a pleasant stay at this city Hotel. Due to the age of the building the quality is lacking a little. Air conditioning thermostat doesn't react on the temperature gage, so I just turned it down all the way to get cool enough, capacity of system is not enough. Maybe if possible it would be good to ad outside shades to the property, would keep the heat and light out. Some people complained about the heat in the room when in July it was 40C+ outside. We didn't experience that because it was a cool mid twenties (about 25C) temperature. The lift was slow and small but, I enjoyed it so much bringing back memories of the past when life had a different pace.

Overnight stay

Ian Business - 27/07/2019 Confirmed reviews ALL

Short stay for one day business trip. Larger room was nice, and quiet despite being near the lift. No bar and no restaurant but plenty close by. Nice breakfast.

one night in Lyon

M. Business - 17/07/2019 Confirmed reviews ALL

great!

Shaun C. Solo - 18/05/2019 Confirmed reviews ALL

Very nice

A good location in a quiet part of the city, where service is unobtrusive and efficient.

Anonymous Couples - 31/03/2019 Confirmed reviews ALL

Comfortable and very clean room provided an excellent base for our stay in Lyon.

Dear M. F We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Good

M. Business - 28/03/2019 Confirmed reviews ALL

Good

Dear SIDNEY M., We very much appreciate your comments regarding your stay at the hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - Directrice

My stay with Brotteaux

Jonathon Business - 25/03/2019 Confirmed reviews ALL

I am happy with my stay in Brotteaux. For this stay, hotel were not able to recognize silver membership and my late checkout request is granted till 1pm, which I thought silver membership allows late checkout. Maybe it's good to explain the time for late checkout. All these mishaps did not affect my stay in this hotel.

Dear M. L. We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Fine

Mark Business - 24/03/2019 Confirmed reviews ALL

Please consider a “no cleaning” option where hotel rooms are left to the guest for the duration of the stay and are cleaned after we leave. I didn’t need new towels or floor vacuuming while I was stay there.

Dear M. B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. Thank you for your excellent score of 10/10. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Very plaisant!

Christine Solo - 18/02/2019 Confirmed reviews ALL

Very nice welcome (with a flower and choclate), very nice room

Dear M.M, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, also with the chocolate :-) , and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Reliably good, nice and quiet

David Business - 24/01/2019 Confirmed reviews ALL

It was a pleasant and calm stay. Staff very good. Happy enough with the room, some are much better than others. This one was average.

Dear Mr T, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Tres bien

Philippe Solo - 09/01/2019 Confirmed reviews ALL

Hotel bien place grande chambre agreable

Monsieur M, Nous vous remercions pour votre commentaires suite à votre dernier séjour à l'Hôtel Mercure Lyon Centre Brotteaux. C’est avec plaisir que nous recevons vos compliments et espérons avoir le plaisir de vous accueillir de nouveau au cœur du quartier Brotteaux. Passez une Excellente Année 2019 ! Cordialement. Paule DANIEL - Directrice

Richard C. Families - 20/11/2018 Confirmed reviews ALL

It was very pleasant. We appreciated the fact we were give a room facing the front which we had asked for.

Dear M. C We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Have a great end of 2018 ! Paule DANIEL - General Manager

Nice hotel in a good location. Poor breakfast.

Ruben D Business - 14/11/2018 TripAdvisor review

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again for your next travel in Lyon. Best regards. Paule DANIEL General Manager

Nice staff and nice hotel

Rubén L. Business - 10/11/2018 Confirmed reviews ALL

Overall, the experience was very good. The room was big and clean, the staff was nice and respectful except the woman who work during the breakfast time, she was rude with me. I went to have breakfast on wednesday at 6.50 and she refused to give me hot milk for my breakfast, I had to ask three times! And finally she brought me it but it was water with a little milk and not only milk! She refused because she said she had just arrived, that I should ask to another person (but the only person who was in the breakfast room was her!).. it ia very frustatinfg to have this kind of experience. She finally gave me the milk when another guests arrived, and suddenly, she became very nice and educated ! An experience I would not like to repeat. During the weekend, the staff of the breakfast was much more better. They were very kind and prepared me real milk and not water like the woman on wednesday.

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