The staff were friendly, welcoming, helpful. The room was bit smaller than expected. The price charged should have included a breakfast.

Dear Mercure, While I enjoy all my stay with the group Accor this one wasn't the best experience I had but not the worse. I came earlier and asked for my room . My room wasn't ready so I left my luggage and went to see my parents who are living near by the hotel. I was surprised that I didn't get a call to let me know my bedroom was ready but when I came I was surprised that I didn't get the best bedroom like i was promised to have when I checked in. The room was on the 1st floor and very dark since it looked on the courtyard with a lot of exposer with neighbors window facing my room. Only two curtains were able to be opened to the bedroom that the cleaning lady kept closed so each time I would walk in the bedroom it was all very dark. It was very depressing. I was charged for breakfast for my all stay which I just only had 3 breakfasts . This charge was adjusted promptly so it wasn't a big deal. I wasn't overall happy with amenities. No Nespresso machines in the room no extra shampoo and conditioner or even a body cream or any shoe shine. The over all hotel room looked dated too. I requested it at the reception and they gave me what they had. On the week end I noticed that my room wasn't cleaned as usual and when I left at 11am at my return my bed wasn't done or sheets changed around 2pm. It was done when I got back late afternoon. Well, while I wasn't impressed with my brand experience I will check with the other bookings I did for my next trip in Lyon and Paris. I hope my future experiences with Accor hotel brands will be better than this one. Christophe M.

Love the neighbourhood and the relatively small size of the hotel, also very near our new offices. Parc de la Tête d’Or very near so ideal if you want to stretch your legs. Very friendly and welcoming service. I thought breakfast was (even) better than it used to be. Room was slightly on a warm side despite air con and difficult to keep window open as can be noisy.

Perfectly situated and lovely rooms

It was outstanding!