Mercure Lyon Centre Brotteaux Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 507 reviews

Hotel extras

  • Close to Gare Part-Dieu TGV train station (10-minute walk)

  • Excellent public transport (metro, bus, Vélo'vbike rental, tram)

  • Room Service to have dinner ("Vrai & Bon" meals)

  • ALLSAFE cleanliness and prevention label

  • Access to Lyons' Presqu'île and the city center in 10 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Relax and enjoy a perfect mix of elegance, modernity, and comfort in your fully renovated room. Choose a Standard Room or Privilege Room for access to a wider range of services.

Hotel location

Mercure Lyon Centre Brotteaux Hotel

112 - 114 Boulevard des Belges
69006 LYON
France

GPS:45.768288, 4.858708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Breakfast

Start your day with a delicious buffet breakfast starting at 6:30 am. Do you prefer room service? Choose the classic or balanced versions of our continental breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  507 reviews

TripAdvisor Rating  4.0/5  484 reviews

Worst room ever in a Accor Hotel

TripAdvisor rating 2.0/5

Supermercado TripAdvisor review

The title says it ll. And the photos I posted will simply confirm this. Room was tiny (not a surprise as this was mentioned in the hotel descirption), awful view, constant noise from other rooms, dreadful decoration from the 90s and corridors that reminded me the places I stayed at when I was a student with a limited budget. This hotel deserves 2* max and is a disgrace for Accor. I am rating the experience 2 (and not 1) because staff at front desk was nice + attentive and the location of the hotel is in a decent + convenient area (10 min. from Part Dieu train station and 35 min. walk from the city centre).

Top Service

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very friendly and helpful personell.

Dear Joerg K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL

Customer review rating 3.5/5

Laurie M. Business - Confirmed reviews ALL

Front desk reception staff were outstanding! Friendly, attentive, patient and pleasant. They spoke excellent English, which was MUCH appreciated by this English speaking only American. :-) I wish I could give the housekeeping staff the same excellent feedback. My room was cleaned well - no problems at all. However, while I was working in my room all morning, I placed the privacy sign on the door. They respected my privacy and did not knock on the door. But, the two women working were VERY VERY LOUD - talking loudly to each other, laughing, joking and even shouting down the hall to each other. They talked NON-STOP for about 45 minutes, never falling silent for more than a minute or two. Perhaps they would benefit from a reminder that, while hotel guests understand the hotel is the staff's workplace, there may be guests in the rooms who would appreciate a quieter experience.

Dear LAURIE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inconvenience with the noise of the chambermaids, we have raised a reminder on this point with the floor team so that this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL -General Manager.

Friendly and comfortable hotel, handily placed for attractions

Customer review rating 4.0/5

Hollyfan Couples - Confirmed reviews ALL

From arrival to breakfast each morning to booking a taxi for us, the staff could not have been more helpful and friendly. Situated in a part of Lyon that we had nor previously visited, it was a good centre for visiting the area.

NIce location

Customer review rating 4.5/5

Robert W. Solo - Confirmed reviews ALL

I've tried to book this hotel before but without success. This time I was able to stay 12 days for my visit to Lyon to attend a miniconference. The hotel is within easy walking distance of many very good small restaurants. And the staff were most friendly and helpful.

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Other web-users rate our hotel

  • 200 reviews 8.4/10 Location
  • 298 reviews 6.7/10 Room
  • 252 reviews 9/10 Service
  • 174 reviews 5/10 Comfort
  • 140 reviews 6.6/10 Breakfast
  • 85 reviews 8.9/10 Cleanliness
  • 52 reviews 4.4/10 Vibe
  • 39 reviews 3.6/10 Amenities

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