Mercure Lyon Centre Brotteaux Hotel 4 stars

The title says it ll. And the photos I posted will simply confirm this. Room was tiny (not a surprise as this was mentioned in the hotel descirption), awful view, constant noise from other rooms, dreadful decoration from the 90s and corridors that reminded me the places I stayed at when I was a student with a limited budget. This hotel deserves 2* max and is a disgrace for Accor. I am rating the experience 2 (and not 1) because staff at front desk was nice + attentive and the location of the hotel is in a decent + convenient area (10 min. from Part Dieu train station and 35 min. walk from the city centre).

Very friendly and helpful personell.

Front desk reception staff were outstanding! Friendly, attentive, patient and pleasant. They spoke excellent English, which was MUCH appreciated by this English speaking only American. :-) I wish I could give the housekeeping staff the same excellent feedback. My room was cleaned well - no problems at all. However, while I was working in my room all morning, I placed the privacy sign on the door. They respected my privacy and did not knock on the door. But, the two women working were VERY VERY LOUD - talking loudly to each other, laughing, joking and even shouting down the hall to each other. They talked NON-STOP for about 45 minutes, never falling silent for more than a minute or two. Perhaps they would benefit from a reminder that, while hotel guests understand the hotel is the staff's workplace, there may be guests in the rooms who would appreciate a quieter experience.

From arrival to breakfast each morning to booking a taxi for us, the staff could not have been more helpful and friendly. Situated in a part of Lyon that we had nor previously visited, it was a good centre for visiting the area.

I've tried to book this hotel before but without success. This time I was able to stay 12 days for my visit to Lyon to attend a miniconference. The hotel is within easy walking distance of many very good small restaurants. And the staff were most friendly and helpful.