TRIBE Lyon Croix Rousse 4 stars

Customer review rating (ALL Rating) 4.7/5 1,136 reviews

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Description

Hotel extras

  • Bright, comfortable stylish rooms with upscale bedding

  • Restaurant and cocktail bar with patio overlooking the garden

  • In the heart of the Croix-Rousse neighborhood, close to the subway

  • Co-working space, seminar room with natural light, and fitness center

  • Monthly event program

Our accommodation(s)

Hotel location

TRIBE Lyon Croix Rousse

16 rue de Margnolles
69300 CALUIRE ET CUIRE
France

GPS:45.782860739536154, 4.834332603814597

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIBE TABLE LYON CROIX-ROUSSE

We welcome you for lunch, dinner, brunch or coffee all day long. Discover fresh, local bistronomic cuisine, to eat on your own or share tapas-style.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,136 reviews

Customer review rating 3.5/5

Blazej W. Couples - Confirmed reviews ALL

The ventilation was dusty. Room appliance was great. The cloth steamer and cosmetics in the room were nice. Unfortunately the door from the bathroom was scratchy.

Dear Sir W., Thank you for taking the time to share your feedback following your stay at Tribe Lyon Croix Rousse. We are delighted to read that you enjoyed our location as well as the comfort of our rooms. It is also a pleasure to know that you appreciated the quality of our breakfast. We also thank you for your comments regarding the ventilation and the bathroom door. Please rest assured that these points have been forwarded to our technical team so that the necessary checks can be carried out promptly. Regarding breakfast, we are sorry that the number of team members present did not meet your expectations on that particular day. We understand the impact this may have had on your overall experience and remain attentive to this organizational aspect. However, we must admit our disappointment regarding your overall rating of 7/10 which, according to our standards, reflects an experience that was not fully satisfying. This is all the more frustrating for us considering the many positive aspects highlighted in your review. Of course, we remain at your disposal for any further discussion, either by phone at +33 4 87 79 00 65 or by email at el… Nevertheless, we hope to have the pleasure of welcoming you again soon and provide you with an even better experience. Kind regards, Elise Monthulé - Room division manager

Customer review rating 1.5/5

Jean-philippe K. Business - Confirmed reviews ALL

The staff is welcoming and attentive. However, the poor condition of the room – evidenced by a door with a gaping hole in it – is unworthy of the place-Lyon, the assumed standing of the hotel, the price, and the ACCOR group’s values of hospitality. A mention at check-in or simply a handwritten note in the room would have been enough to turn the impression around. Finally, the breakfast buffet this morning of the 6 May, was noticeably understaffed at around 8.30 am. I would remind the General Manager that the tone is set at the top, and we were not there.

Dear Mr., Thank you for taking the time to share your detailed feedback following your stay with us during your business trip to Lyon. We are pleased to know that you appreciated the welcome and attentiveness of our team. At the same time, we sincerely apologize for the condition of your room and for the breakfast experience, which clearly did not meet the standards we strive to provide. Your comments have been shared with the relevant teams, and corrective actions are already underway. We hope to have the opportunity to welcome you again and provide you with a much smoother experience next time. Kind regards, Lili – TRIBE Lyon Croix-Rousse Team

Customer review rating 5.0/5

Paul S. Couples - Confirmed reviews ALL

Staff was outstanding! Rooms were clean and comfortable.

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours faithfully, Gustave TRIBE Lyon Croix-Rousse team

Customer review rating 5.0/5

Ahmed E. Families - Confirmed reviews ALL

The rooms were clean but too small, the hotel itself was amazing and stuff were very kind

Dear Ahmed E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gustave Tribe Lyon Croix-Rousse team

Customer review rating 4.0/5

Claire V. Couples - Confirmed reviews ALL

Top literie

Chère Madame V., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour, et surtout pour votre fidélité cette année, que nous apprécions sincèrement. Nous sommes ravis que votre expérience globale reste positive avec une note de 8/10, même si nous prenons très au sérieux les points que vous mentionnez en baisse par rapport à vos précédents séjours. Concernant la sélection du petit déjeuner ainsi que votre ressenti sur l’équipe, nous sommes sincèrement désolés que vous ayez perçu une différence par rapport à vos séjours précédents. Votre remarque reste cependant générale et nous ne sommes pas certains si elle concerne l’équipe petit déjeuner ou l’ensemble de nos équipes. Dans tous les cas, l’accueil est un pilier essentiel de notre maison et vos commentaires ont été partagés avec les équipes afin de comprendre et corriger ce ressenti. Concernant le dîner, nous regrettons que le service n’ait pas été à la hauteur de vos attentes. Un service jugé “nul” et des plats servis tièdes ne reflètent évidemment pas les standards que nous nous fixons. Ce point a été immédiatement remonté à notre responsable restauration afin d’en analyser les causes et d’y apporter des actions correctives. Nous comprenons pleinement votre déception, d’autant plus au regard de vos séjours précédents chez nous. Votre retour est d’autant plus précieux qu’il nous permet de rester exigeants et de nous améliorer. J’ai également tenté de vous joindre par téléphone et vous ai laissé un message vocal, car j’aurais réellement souhaité pouvoir échanger avec vous de vive voix afin de mieux comprendre votre expérience et vous présenter nos excuses de manière plus personnelle. Nous espérons sincèrement avoir l’opportunité de vous accueillir de nouveau dans de meilleures conditions et de vous offrir l’expérience que vous êtes en droit d’attendre de nous. Bien cordialement, Elise Monthulé - Responsable hébergement

Other web-users rate our hotel

  • 650 reviews 8.4/10 Location
  • 998 reviews 8/10 Room
  • 1,063 reviews 9.5/10 Service
  • 9 reviews 7.8/10 WiFi
  • 511 reviews 8.3/10 Breakfast
  • 472 reviews 9.8/10 Vibe
  • 399 reviews 7.1/10 Cleanliness

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