Ibis Douai Dechy 3 stars

Customer review rating (ALL Rating) 4.2/5 98 reviews

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112 rue Barack OBAMA, Zac du Luc, 59187 DECHY, France

Description

Hotel extras

  • On-site restaurant serving homemade dishes

  • Bilingual team available 24 hours a day

  • Hotel completely renovated in 2024

  • Near Douai

  • Free, private car park

Our accommodation(s)

Hotel location

Ibis Douai Dechy

112 rue Barack OBAMA, Zac du Luc
59187 DECHY
France

GPS:50.34398, 3.1163

Telephone
Fax +33 3 59 43 51 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CHARLIE'S CORNER DOUAI

The entire team will be delighted to introduce you to its bar restaurant and gourmet menu with local products cooked on site

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  98 reviews

Customer review rating 3.5/5

Christophe C. Business - Confirmed reviews ALL

Improvement to be done : - Think about the towels in the bathroom - Clean the windows

Cher Christophe, Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez apprécié notre emplacement, le petit-déjeuner et nos initiatives durables, notamment la douchette économiseur d’eau. Nous avons bien noté vos remarques concernant les serviettes et le nettoyage des fenêtres. Soyez assuré que notre équipe veillera à améliorer ces points pour rendre le séjour de nos clients encore plus agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante. Bien cordialement, La Direction

Customer review rating 0.5/5

Jorg R. Business - Confirmed reviews ALL

The hotel is very loud. There was loud music from other guests at 3AM in the night. Parties in the rooms. I did not like our stay at all. We had a terrible night. The staff didnt speak any english and even communicating with google translate was hard. In the middle of the night we switches rooms. I want my money back. I would not recommend this hotel to anyone!

Dear Mr. R., We are sincerely sorry that your stay did not meet your expectations. As soon as you informed us that the guests next to your room were listen loud music, our team immediately intervened to ask them to turn it down. Following your request, we also changed your room without any problem in order to ensure a quieter night. We regret that, despite these efforts, your experience was not satisfactory. . Kind regards, The manager

Customer review rating 0.5/5

Wilfred T. Couples - Confirmed reviews ALL

39 degrees temperature. Arrived at hotel and checked in. Went to room which was like an oven. Turned on the air con and nothing happened. Went down to reception to be then told the hotel air con was broken. Room was like a sauna, opening window made no difference. No alternative offered. Had a dog with us and there's no way she was staying in that room. No advance warning. Just unacceptable.

Dear Mr. T., Thank you for taking the time to share your experience following your recent stay at ibis Douai Dechy. We are sincerely sorry to read about the discomfort you endured, especially during such extreme temperatures. The air conditioning breakdown was indeed unexpected and, despite an express repair order, the resolution unfortunately took longer than anticipated — something beyond our control and for which we truly apologize. We acknowledge that you were not informed upon arrival, and this lack of communication is regrettable. We fully understand how disappointing it must have been not to be offered an alternative or to have your comfort considered, especially while travelling with your dog. Please rest assured that your feedback has been shared with our team to avoid similar situations in the future. It is our responsibility to ensure transparency with our guests — especially when a key service cannot be provided — and we regret having fallen short in this instance. Although this stay did not meet your expectations, we hope you will give us another opportunity in the future to deliver the quality and service we strive for. Kind regards, The Manager

Customer review rating 2.5/5

Michel P. Business - Confirmed reviews ALL

Chambres supposées climatisées...qui ne le sont pas, nuit donc épouvantable à cause de la chaleur.

Bonjour Monsieur P., Merci d’avoir pris le temps de partager votre expérience suite à votre séjour à l’ibis Douai Dechy. Nous sommes sincèrement désolés que votre nuit ait été perturbée par l'absence de climatisation. Malheureusement, notre système a connu une panne technique durant cette période de forte chaleur. Bien que la pièce de remplacement ait été commandée en urgence, les délais de réparation ont été plus longs que prévu, ce qui a impacté le confort de certains de nos clients. Cette situation était indépendante de notre volonté, et nous vous prions de bien vouloir nous en excuser. Nous avons bien noté vos remarques sur l’état de la salle de bain et les transmettons à notre service technique afin d’identifier les éléments à rénover rapidement. En tant que membre Platinum du programme ALL, vous êtes un client fidèle et important pour nous. Soyez assuré que nous mettons tout en œuvre pour que votre prochaine visite soit à la hauteur de vos attentes. N’hésitez pas à me contacter directement lors d’un prochain déplacement, nous serions ravis de vous faire bénéficier d’un geste commercial. Bien cordialement, La Direction

Customer review rating 4.0/5

Valerie D. Business - Confirmed reviews ALL

bon retour de la part de mes collaborateurs

Chère Madame D., Nous vous remercions chaleureusement pour votre retour suite à votre séjour à l’ibis Douai Dechy, ainsi que pour la confiance que vous et vos collaborateurs nous avez accordée. Nous sommes ravis d’apprendre que l’ensemble de l’expérience – du bar à la restauration, en passant par la chambre et l’accueil – ait été à la hauteur de vos attentes. Vos excellentes appréciations sur la propreté, le service et la qualité de nos prestations sont très encourageantes pour l’ensemble de notre équipe. Nous attachons également une grande importance à la reconnaissance de nos membres ALL – Accor Live Limitless, et sommes heureux de voir que vous vous êtes senti(e) bien accueilli(e) dans ce cadre. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement, que ce soit à titre professionnel ou personnel. Bien à vous, La Direction

Other web-users rate our hotel

  • 46 reviews 8.7/10 Location
  • 151 reviews 5.8/10 Room
  • 119 reviews 9.3/10 Service
  • 68 reviews 5.9/10 Breakfast
  • 64 reviews 5.7/10 Cleanliness
  • 22 reviews 9/10 Vibe
  • 13 reviews 8.2/10 Amenities
  • 11 reviews 2.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.