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ibis Douai Centre Hotel 3 stars

Customer review rating 4.3/5 1,726 reviews

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Room 1

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ibis Douai Centre
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+ 13 Services

Hotel extras

  • In the heart of the city

  • Close to the Belfry and the Douai Court of Appeal

  • 3 seminar rooms at your disposal

  • Open 24 Hours-7days

  • Free Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • LILLE LESQUIN Paying
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • 3 Meeting room(s)
  • Web corner

Hotel location

ibis Douai Centre

Place Saint Amé
59500 douai
france

Tel: +33327872727

Fax: (+33)3/57104271

Check-in from 12h00

Check out up to 12h00

  • By plane

    LILLE LESQUIN At 30km / 18 miles - Shuttle paying

  • By plane

    PARIS ORLY At 215km / 134 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 170km / 106 miles

  • By car

    A1 PARIS At 15km / 9 miles

  • By car

    A23 LILLE At 10km / 6 miles

  • By car

    A25 VALENCIENNE At 15km / 9 miles

  • By train

    DOUAI At 3km / 1 miles

GPS :50.368412, 3.074112

Our accommodation(s)

ibis Douai Centre Ville is a 42-room hotel. Choose from a single, double, or two twin beds. All of our rooms come with Sweet Bed by ibis bedding.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft

Standard Room with one single bedNon contractual photo

  • Max. number of persons: 1
Rooms

Our restaurants and bars

BAR RENDEZVOUS

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Douai Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,726 reviews

tripadvisor

TripAdvisor Rating 4.0/5

416 reviews

Well located but room was a very basic

Customer review rating 3.5/5

Isabel Families - 19/08/2020 Confirmed reviews ALL

The hotel was very well located but I was a bit surprised when we got to our room. We booked a room with two single beds and the photograph was very different from the room we stayed in. It was very basic and really hot.

Dear ISABEL W., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location with good restuarants nearby

Customer review rating 4.5/5

Mike K. Couples - 18/02/2020 Confirmed reviews ALL

A very pleasant stay at a hotel with parking and hosted by friendly and helpful staff. Easy to reach restuarants (5 minutes) nearby. Douai is very convenient for visits to Battle of the Somme battlefields and memorials.

Dear Mike, We sincerely thank you for spending your stay at the Ibis Douai Center Hotel. We are delighted that you enjoyed your stay with us, and that you were also satisfied as well as the other services of the hotel. We would also be grateful if you could leave a comment on our TripAdvisor page: https://www.tripadvisor.fr/UserReviewEdit-g196634-d196927-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g196634__2D__d196927__2D__Reviews__2D__Ibis__5F__Douai__5F__Centre__2D__Douai__5F__Nord__5F__Nord__5F__Pas__5F__de__5F__Calais__2E__html-Ibis_Douai_Centre-Douai_Nord_Nord_Pas_de_Calais.html This encourages our team and helps us to perfect our e-reputation. We wish you a pleasant day and hope to welcome you back to our establishment. Best regards. The entire team at the Ibis Douai Center Hotel.

Central location made it a good choice for a short stay

Customer review rating 4.0/5

Jan Friends - 09/02/2020 Confirmed reviews ALL

Helpful staff and a nice quiet place. We came to escape the Brexit hour in England and to go to a bal with some French friends, so we were late back but that was no problem for you. Later breakfast time was good and free parking outside was a bonus. It would be useful to have a free map of Douai available for visitors.

Dear JAN M., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tres bien

TripAdvisor rating 4.0/5

hlm20202020 Solo travel - 28/01/2020 TripAdvisor review

It's a nice small hotel close to the centre of Douai. Parking is easy/no extra costs, possibility to eat in the hotel (simple food served in the lounge). The people who work there are very sympathetic and helpful.

Nice location. Room very cold

Customer review rating 3.0/5

Jorge Business - 26/01/2020 Confirmed reviews ALL

The personnel was great and very nice. Room it’s fine. Only issue is that doesn’t have air conditioning and there is only a heater that was off so the room was super cold (it should have been turned on prior guest arrival). Access to switch heater on was not so easy neither

Dear JORGE M., Thank you for taking the time to tell us about your experience at the ibis Douai Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team of the Ibis Douai Centre

Relaxing stay in Douai

Customer review rating 4.5/5

W B. Couples - 09/10/2019 Confirmed reviews ALL

We received a warm welcome and had a comfortable room. We enjoyed the breakfasts.

Dear mister B., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the team of Ibis Hotel of center Douai

A comfortable, well run hotel.

Customer review rating 4.0/5

David S. Couples - 28/07/2019 Confirmed reviews ALL

Staff welcoming and extremely helpful. Excellent buffet breakfast. Bed very comfortable but room very small.

Dear DAVID S., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie M.

Comfortable stay

TripAdvisor rating 5.0/5

Dana_Derchin Solo travel - 28/07/2019 TripAdvisor review

I chose this hotel because of its location. I stayed here for 7 nights. I took day trips to Dunkirk, Lille, and Gent from here. The breakfast was filling. The staff was friendly. The space was clean. Couldn't ask for anything else.

OK

Customer review rating 4.0/5

Anonymous Couples - 03/06/2019 Confirmed reviews ALL

RAS

I had a very comfortable and welcoming stay at Ibis Douai Centre

Customer review rating 5.0/5

Robert B. Business - 15/05/2019 Confirmed reviews ALL

I was warmly welcomed to the hotel by Mademoiselle Noémie who took care of my check-in, my dinner and my stay at the bar. I felt quite at home, more than i'm used to in a hotel. Thank you.

Old building but well restored

Customer review rating 5.0/5

Richard Couples - 22/04/2019 Confirmed reviews ALL

Building is an old chateau but has everything you expect in an Ibis. Quite location but an easy walk into town.

Tiny rooms, no kettle, unhelpful staff that everything felt to much trouble, dirty hotel and room

Customer review rating 1.0/5

Anonymous Business - 17/02/2019 Confirmed reviews ALL

Having to stay in many hotels throughout the year all over Europe I do have to say this was the worst hotel we have been too..

Dear Mrs S., Thank you for taking the time to tell us about your experience at the ibis Douai Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 55.10€ (room rate) will be issued to your account next week. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Choquet Manager

Fabulous !

Customer review rating 5.0/5

Lisa S. Friends - 12/02/2019 Confirmed reviews ALL

Super friendly staff that were so helpful and accommodating with those of us that had dogs (we were there for a dog show) Booked us a lovely restaurant, would recommend thoroughly

A very relaxing stay !

Customer review rating 5.0/5

Richard L. Solo - 20/01/2019 Confirmed reviews ALL

As requested I got a quiet room which for me is the most important thing ! Very friendly and welcoming hotel;- would certainly stay here again if I returned to Douai.

Dear RICHARD L., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie - Réception

Good except for initial welcome

Customer review rating 3.5/5

Andrés Business - 15/01/2019 Confirmed reviews ALL

When I arrived at 11:15pm, the person said that I had to pay my breakfast, but I had already paid everything. When I asked for an iron and ironing board he gave me a board without a cloth cover and insisted that this was normal. I should just be happy with the board. In the morning things went back to normal, the receptionist upon seeing the board I returned was surprised and apologised for the inconvenience. I slept very well.

Great experience Douai

Customer review rating 5.0/5

Claudia R. Families - 14/01/2019 Confirmed reviews ALL

The hotel has an excellent location and installations, good size room, clean and modern, beautiful bar and restaurant with excellent breakfast menu. We receive an excellent service from all hotel team, they were known for their kindness and hospitality.

Great hotel, reasonably priced and located.

TripAdvisor rating 5.0/5

Bernard F Family - 29/09/2016 TripAdvisor review

Stay here three or four times a year and have never been let down. The staff are excellent and very attentive...they can't do enough to help. The hotel is well located near to the centre of Douai. No way would we stay anywhere else when in the area.

Hello, thank you so much for this great comment. You have to know that it’s always a real pleasure for me and all my team to welcome you in our IBIS HOTEL. Your smile and your happy mood are going to miss us. We hope to see you again very soon. Take care. Have a nice day !

A perfect resting place

TripAdvisor rating 5.0/5

Bernard F Couples - 21/03/2016 TripAdvisor review

Excellent staff who do all that they can to make your stay a pleasant one. The hotel is ideally located for an overnight or for a few days visiting the region. Easy access for some very good traditional restaurants also.

Hello, thanks a million for this great comment that you wrote on the website TRIPADVISOR. It’s always a pleasure for me and all my team to welcome you in our IBIS HOTEL. We are very happy that you figure among our loyal guests. We hope to see you very soon! Best regards, Eva C. Manager

An enjoyable stay

TripAdvisor rating 5.0/5

terryandpauline Couples - 27/08/2015 TripAdvisor review

The staff was very friendly and helpful. The old building has been beautifully renovated. The room was small but comfortable, calm and very clean and the window could be opened for fresh air. The breakfast room is particularly stylish - and the breakfast was excellent. We were very well looked after, thank you. Only downside was that the heated up food we ordered in the evening - there is a bar but no restaurant - was small and poor value, but everything else was very good.

Thanks a million for writing a comment on TRIPADVISOR. My team and I are very glad to know that your appreciated your stay in our historical hotel. We hope very much to welcome you again in Douai! Best regards, Eva C. Manager

Standard Ibis service in an unusually cramped room

TripAdvisor rating 3.0/5

BacanaBloke Couples - 14/05/2015 TripAdvisor review

I know Ibis rooms are smallish, but I have never felt so cramped so avoid room 209 [which was off the usual corridor of rooms]. I was unable to pass by my wife without a squeeze. Smaller bathroom than normal. Nowhere to open the suitcase except on the bed. We asked for another room, but the hotel was unable to provide. This is the first time I have felt seriously dissapointed with Ibis - and the first time I have stayed in an Ibis in France (after good experiences in Spain, Brazil and Portugal). We complained to the duty staff the following day who showed due concern and promised to inform management.

Dear Sir, First of all, forgive me for not having contacted you earlier.Let me tell you that we are sorry that your stay in our Ibis Hotel did not meet your expectations. I have shared your comment with all my team and we are working to resolve these issues. If you come back in our hotel in the future, don't hesitate to contact me directly for a largest room. You will sleep also in our new bedding "Sweet Bed By Ibis". I do hope that, despite these issues, we will be able to welcome you again as a client of Ibis. Best regards, Eva C;

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