ibis Douai Centre

ibis Douai Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 457 reviews

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Hotel extras

  • In the historic city center, close to the Court of Appeals

  • Listed historic building

  • Bar with beautiful outdoor terrace

  • Free Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Douai Centre

Place Saint Amé
59500 DOUAI
France

GPS:50.368412, 3.074112

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR RENDEZVOUS

Visit our friendly bar where you can enjoy an aperitif and try our baked and simmered dishes along with a selection of appetizers and desserts.

Our accommodation(s)

ibis Douai Centre Ville is a 42-room hotel. Choose from a single, double, or two twin beds. All of our rooms come with Sweet Bed by ibis bedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  457 reviews

TripAdvisor Rating  4.0/5  444 reviews

A Pleasant Surprise

TripAdvisor rating 4.0/5

Annie C TripAdvisor review

This hotel was so much better than we expected! Yes, the rooms are tiny but they are clean and have everything that is needed. The location is brilliant in the old town with free parking outside the front door. The best thing was the staff who, without exception were brilliant! The business meeting taking place in the room next door to the breakfast room was a bit off-putting but for a one night stay this hotel was perfect.

Dear Anncolly, We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Customer review rating 4.5/5

Jenny N. Families - Confirmed reviews ALL

The staff were very friendly and helpful, and the hotel was in a perfect location. The building itself was gorgeous both inside and out, with old beams in our room which made it more rustic. The breakfast was delicious and stress-free as everything was laid out for us. The room was really comfortable and spacious, and the bed was really comfortable also. I would highly recommend this place to others!

Dear JENNY N., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wouldn’t want to return

TripAdvisor rating 3.0/5

Y3528PBcarolinem Business - TripAdvisor review

Nice location but it’s a bit quirky …. Staff lovely ….. interior is jazzy a bit of a tasteless conversion of a lovely building…. the rooms are clean but TINY !!? Don’t book a single,the lift is also tiny defo not wheelchair friendly …. It has a youth hostel feel.

Chère Y3528PBcarolinem, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Nous vous souhaitons une très bonne journée.

Well located hotel

Customer review rating 3.5/5

A P. Business - Confirmed reviews ALL

The rooms was clean, the bathroom was looking a little tired and could do with a refresh. My only disappointment was the evening food I ordered was pre frozen and microwaved which was not what I was expecting, certainly room for improvement here. Staff were very friendly and breakfast was a traditional continental breakfast and a good selection.

Dear A P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Great staff, dreadful rooms. No decent restaurants close by.

Customer review rating 2.5/5

John H. Couples - Confirmed reviews ALL

As above

Dear JOHN H., Thank you for taking the time to tell us about your experience at the ibis Douai Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 105 reviews 9.3/10 Location
  • 232 reviews 4.9/10 Room
  • 259 reviews 8.7/10 Service
  • 148 reviews 3.8/10 Comfort
  • 82 reviews 8.1/10 Breakfast
  • 76 reviews 5.1/10 Cleanliness

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