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Novotel Lens Noyelles Hotel 4 stars

Customer review rating 4.4/5 3,013 reviews

ALLSAFE approved hotel

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Novotel Lens Noyelles
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+ 20 Services

Hotel extras

  • 12.4 miles (20 km) from Lille, in the heart ofthe Lens/Arras/Douai triangle

  • 2,153 ft² (200m²) of private meeting space to host your meetings safely

  • Enjoy our fresh homemade dishes available for room service Monday-Thursday

  • We have created new workspace for coworking or meetings

  • Free private secure car park

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor heated pool
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Lens Noyelles

Centre Commercial
62950 noyelles-godault
france

Tel: +33321085808

Fax: (+33)3/21085800

Check-in from 12h00

Check out up to 12h00

  • By plane

    BRUSSELS AIRPORT At 130km / 80.78 miles

  • By plane

    LILLE LESQUIN At 25km / 15.53 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 169km / 105.02 miles

  • By car

    HENIN BEAUMONT 17 At 0.4km / 0.25 miles

  • By train

    ARRAS At 24km / 14.91 miles

  • By train

    DOUAI At 17km / 10.56 miles

  • By train

    LENS At 14km / 8.7 miles

  • By train

    LILLE At 31km / 19.26 miles

GPS :50.413266, 2.981278

Our accommodation(s)

Choose comfort and space. Rooms are equipped with all the usual facilities, including air conditioning, free WIFI and flat-screen TV with satellite channels. For up to 2 adults and 2 children. Children under 16 years stay free of charge. Choose the Executive Room to enjoy optimal comfort: slippers, bathrobe, relaxing shower with our essential oils capsules, Nespresso coffee machine, free minibar.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: Pool side, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room - 1 double bed and 1 single sofa bed.

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Pool side, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

N'CAFE

Type of cuisine: French

For your business lunches or during your free time, the N'Café restaurant offers tasty, traditional and seasonal cuisine! The chef offers a "Menu du Marché" from EUR 19. Enjoy our terrace in good weather!

Cocktail menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 152

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lens Noyelles

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,013 reviews

tripadvisor

TripAdvisor Rating 4.0/5

691 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Helpful staff, amazing food

Customer review rating 5.0/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

Cozy room, staff helpful, good food service (room delivery during pandemic).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay during this period while we try to serve as better we can. We are thank you very much for your dfeedback and we hope to see you again very soon. Sincerely,

This hotel is not in Lens.

Customer review rating 4.5/5

Peter J. Couples - 24/12/2020 Confirmed reviews ALL

We were well looked aftet

Dear M. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

good stay

Customer review rating 4.5/5

Anonymous Business - 18/11/2020 Confirmed reviews ALL

nice stay in the hotel and welcoming staff, quite good dinner despite the lockdown situation

Dear Mr V., I Thank you for the great review of our hotel and for our staff. I will share your feedback to all of our team, which is working every day for the best quality of service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Overall a good visit

Customer review rating 4.0/5

Stephen L. Couples - 12/11/2020 Confirmed reviews ALL

Not situated in a scenic location (industrial, adjacent slag heap) but the hotel was easy to find and externally looked good. The COVID protocols were in place and well followed. Very pleasant reception staff, hotel appeared to have good amenities ( although none used for obvious reasons). Our room was good but the bathroom was tired and in desperate need of refurbishment (mirror silvering coming off at the bottom, some grouting/siliconing mouldy). Top marks for the COVID limited menu and room service, prompt, very tasty and good value for money, same with breakfast. Overall probably a little expensive for what was offered but nevertheless a pleasant stay.

Dear Mr L., I Thank you for the great review of our hotel! I am glad that you enjoyed your stay And I will inform our staff about your satisfaction. During this period, we ahave to serve the food only as a room service. For this reason, we try to propose you the best fresh products from the neighborghood. I thank you again for your feedback and I hope to see you again very soon. Sincerely,

Well located

Customer review rating 3.5/5

Anonymous Couples - 21/10/2020 Confirmed reviews ALL

Perfect location to stay the night over when travelling.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Another good and convenient stay

Customer review rating 4.5/5

Tawfique D. Couples - 20/09/2020 Confirmed reviews ALL

This hotel has become a regular stop in our trips to France. It is conveniently situated about an hour from Calais and has remained reliable over the past ten years.

Dear Mr D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we will inform your staisfaction to all other our staff, who are working harder everyday to provide you a good experience. We hope to see you again very soon. Sincerely,

Comfortable Overnight Stop

Customer review rating 4.5/5

Ian E. Couples - 16/09/2020 Confirmed reviews ALL

Excellent room, good restaurant, easy checkout.

Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

SOMEBODY IN MY BED

Customer review rating 1.5/5

Joel T. Business - 02/09/2020 Confirmed reviews ALL

As usual, I'm booking my hotel room using the app. Despite the fact that I can't select room with breakfast from the initial screens (always need to modify the booking after), things goes ok. Arriving at hotel, I asked for the breakfast details and I was asked to give allowance for 190€ (ie 20€ more than others). After some talking trying to understand why, i give up and the check in went more or less ok. I put luggages in the room without having a look at the room as my teammate were waiting for me for diner. Few hours later, back from diner, I open my room and find out that the bed was not done...

Dear Mr T., Thank you for taking the time to tell us about your experience at the Novotel Lens Noyelles I am sorry that your experience did not meet your expectations, for this, please allow me to express my sincerest apologies. I am sorry to read that you have been checked-in in a dirty room. As I can understand, This room was clean on the screen and because of this, we provide you it by mistake. I really do apologize. Be sure that no one was affected in this room this day. Regarding the amount asking at the reception, I would like to reassure that it was not a payment but only a pre-autorization. To keep you healthy, we ask you at the check-in time an estimated amount of the stay, which it is used at the check-out time to settle the invoice. Like this, you just have to touch one time the pin pad and our reception team stay healthy too. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay felt safe in the current climate.

Customer review rating 4.0/5

Jo Families - 17/08/2020 Confirmed reviews ALL

Check in was excellent the lady on reception Explained all the changes in great detail. The room was clean, basic and minimal. Limited toiletries and towels and no tea and coffee making facilities. These are on reception and this was explained to us. The air conditioning was adequate in hot weather. Just one issue. The dining room at Breakfast was very crowded, everyone appeared to go in at the same time. Probably not helped by a couple of families with several young children all going to get their own food numerous times making it very congested. I think this could have been helped by limiting numbers/giving reservation times etc as in the rest of the hotel all precautions had been taking to social distance. An enjoyable return stay in these tricky times.

Dear MILO A., I very much appreciate your comments regarding your stay at the Novotel Lens Noyelles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To ensure you the quality of the service with the good barrier gestures, I would like to inform you that all the room are prepared for one person, as long as everything inside has to be throw in the trash at the end of the stay. For this reason, we provide you anytime all the additionnal furnitures on demand at the reception, like the extra towels, tea and coffe facilities and all of the things that you need during your stay. Regarding the breakfast, as I can see, you stay was in a last minute hight period. Even all the safety measures are done, and the signs sticked on the floor, it is always complicated to regulate people in this area. Be sure that we will do all the best to garanty you the security all the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly and professional staff

Customer review rating 4.5/5

Phil Families - 15/08/2020 Confirmed reviews ALL

Very good 2 night stay here on our way down to the south of France. Staff were extremely helpful and friendly. Would definitely stay again.

Dear Mr R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We understand your mention regarding the cleaning and will will investigate where we weren't good. Be sure that we will continue to ensure you the best practises to keep you safe during this period of Covid. Sincerely,

Good location, comfortable and nice food

Customer review rating 4.0/5

Ashish Families - 13/08/2020 Confirmed reviews ALL

The service in the restaurant for dinner was excellent. The staff were very friendly. The hotel is located close to the motorway and was a good stop after crossing the Channel tunnel. Lot of option for breakfast.

Dear ASHISH S., We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, unfortunately had a few problems

Customer review rating 3.5/5

Philip Families - 11/08/2020 Confirmed reviews ALL

The check in process was clear and easy. The rooms were almost next to each other (there was the main stairway between them) and one was filled with the smell of cigarette smoke.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Lens Noyelles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to read that the room was not as nice as you expected. We regret that this situation happened and we promise you to be better in our controls. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Another comfortable stay

TripAdvisor rating 4.0/5

Paradise25045368581 10/08/2020 TripAdvisor review

This is a good place to stay overnight if you are travelling from Britain to the south of France. We have been using this hotel now for about 10 years. Very reliable and dependable quality and service

Dear Paradise25045368581, I thank you for your great review of your stay in our hotel. I thank you as well for your 10 years of loyalty. Be sure that your good feadback is a real energy for our team. I hope to welcome you very soon. Kindest regards.

A pleasant stay

TripAdvisor rating 5.0/5

FL757 Family - 06/12/2019 TripAdvisor review

The waiter in the restaurant in the evening was superb, he too had an elderly Labrador. He has served us on many occasions over several years and nothing is too much trouble. Great you have a new coffee machine for breakfast, about time! Tell the other Novotel’s to join you in this machine. The waitress at were excellent at replenishing. Please get BBC world news/Sky news in English on tv in the room. It said there was BBC but it was not available again.

Dear FL757, Thank you very much for taking the time to share about your experience with us. We are pleased to read that you enjoyed the friendliness and helpfulness of our staff. We very much appreciate your compliments. Regarding the TV channels, your notes has been transmitted to the technician in oprder to bring close attention on this. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely.

A step to visit WW1 battle fields

TripAdvisor rating 5.0/5

Lionel L Family - 04/11/2019 TripAdvisor review

We arrived late in the evening but we were welcomed to have a cheap and nice dinner. Our kids were impressed by the breakfast buffet. Room was perfectly prepared and cleaned. All should be perfect if you would reinforced the road signs to find this hotel in the commercial area.

Dear Lionel, We thank you to get the time to provide us your impression. We are happy to see that you spend a nice stay in our hotel. We hope to see you again in the future. Have a great day.

Software failure

TripAdvisor rating 4.0/5

Robert P Couples - 02/07/2019 TripAdvisor review

On arrival my reservation could not be found. I produced the e-mail confirmation and was told that there had been a software problem on the day that I booked and the reservation had not been processed. However, a room was available. There was no apology for the mistake. I have stayed here before and some of the the bar and waiting staff recognized me and were friendly. The dinner was adequate but nothing exceptional. I ordered a bottle of red wine. This was served chilled at the sort of temperature I would expect for white wine or rose. It was a very hot day but red wine should be served at room temperature - in the South of France I have known a bottle of red wine to be brought out at room temperature but placed in an ice bucket so that it does not overheat. It was only towards the end of the meal that the full flavour of the wine came out.

Dear Robert P, We are pleased that you take time to share your feelings about the Novotel Lens-Noyelles. First, we are very sorry that the system updates cause you some troubles with your reservation at the check-in time. We are also very proud that you find our staff friendly and effective. For the temperature of the red wine, you are totally right it shoud be served at room temperature. But during hot days it is not so easy to get the perfect temperature of service. Be sure that I have informed the restaurant team to take attention of the wine temperature service. We hope to welcome you soon at the hotel to spend a great stay. Best regards

Always a pleasure

TripAdvisor rating 5.0/5

Sightseer68666036109 Business - 11/06/2019 TripAdvisor review

Very friendly staff always present to make your journey great. Bar tenders and restaurant staffs are the big plus, friendly, professional, always in search of novelties in beer choices and for a Belgian this is something ;-) They always make sure you meet or exceed your expectations. I take the opportunity to thank the whole team !

Dear Sightseer68666036109, Thank you for taking the time to share about your stay with us. We are pleased to read that you enjoyed your stay, and the welcoming as well as the friendliness and helpfulness of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Good Overnight Stop

TripAdvisor rating 4.0/5

iane230 Couples - 02/06/2019 TripAdvisor review

Excellent Room, good food, secure parking and dog friendly. Hotel has a recent make over, staff were friendly and accommodating, Restaurant has good menu choices, the food was excellent and well presented.

Dear Iane230, We would like to thank you for taking the time to share about your experience at the Novotel Lens Noyelles. We are pleased to read that you enjoyed the comfort of our room, and the quality of our restaurant. We hope to see you again very soon. Sincerely,

Overnight stay Novotel Lens Noyelle Feb 2019

TripAdvisor rating 4.0/5

Stuart W Family - 28/02/2019 TripAdvisor review

Poor service in reception both on arrival and leaving. Booked 2 rooms but only received welcome drink for one room. We were told the restaurant was full and recommended to eat out when in the event there was space in the restaurant and we did eat in the restaurant. Confusion over the bills when leaving and only received the bill for one room. Had to ask to pay for the evening meal which was on the second room. We had very good service in the restaurant itself.

Good location

TripAdvisor rating 4.0/5

djrm1311 Couples - 27/02/2019 TripAdvisor review

Good location and close to petrol station. Rooms were big and very clean and comfortable. The only negative was there was a problem with flies in the bar area which may have been due to the unseasonably warm temperatures.

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